Retail and wholesale industries Books

Book SynopsisThe retail environment has evolved rapidly in the past few decades, with the retailing industry and its placement and design of brick-and-mortar locations changing with evolving demographics, shopping behavior, transportation options and a desire in recent years for more unique shopping environments.Trade Review"Robert J. Gibbs, a charter member of the Congress for the New Urbanism, looks at what it takes to build a shopping center that thrives. He outlines every ingredient, from business models. . . and structure. . . to storefront design and parking." (Landscape Architecture Magazine, May 2012) "Every component of this book is organized systematically. Gibbs conveys his expertise with rigorous clarity. This guide should prove invaluable for anyone who wants to do retail in a way that adds to a community's character and also makes economic sense." (Better! Cities & Towns, March 2012) "His book will be most useful to private-sector planners and those who work with public-private partnerships. But the material it contains will also be helpful to public planners dealing with zoning issues." (Planning Magazine, March 2012) "The book has chapters on big topics like lease language and making smart use of anchor tenants." (Shoppingcenterreporter.com, February 2012)Table of ContentsForeword xi Preface xv Acknowledgments xvii Introduction xix Chapter 1: Retailing Fundamentals 1 1.1 Retail Theory 1 1.2 Shopping Center Business Models 4 1.3 Corner Stores 5 1.4 Convenience Centers 6 1.5 Neighborhood Centers 8 1.6 Community Centers 11 1.7 Regional Centers 12 1.8 Lifestyle Centers and Town Centers 13 1.9 Outlet Centers 17 1.10 Urban Transect: Hamlets, Villages, Towns, Cities, and Metropolises 18 Chapter 2: Retailer Business Models 21 2.1 Hobby Retailers 21 2.2 Small Owner-Operated Businesses 22 2.3 Income-Producing, Owner-Run Businesses 23 2.4 Regional and National Chains 24 2.5 Franchise Stores 25 Chapter 3: Retail Anchors 27 3.1 Form Follows Anchor 28 3.2 Scale 29 3.3 Historic Downtowns 30 3.4 Anchor Business Models 32 3.5 Anchor Placement 33 3.6 Anchor Expansion 33 3.7 Anchor Replacement 34 3.8 Alternative Anchors 35 3.9 Shopping Center Anchor Types 35 3.10 New Design Trends 39 Chapter 4: Downtown Commerce: Challenges and Opportunities 43 4.1 Market Shifts 43 4.2 Peak Retail Market Share 44 4.3 Urban Market Share Decline 45 4.4 Converting Downtowns to Malls: A Failed Experiment 46 4.5 Urban Commercial Challenges 47 4.6 Rents 47 4.7 Space Limitations 48 Chapter 5: Economically Sustainable Commercial Urbanism 49 5.1 Advantages of Strong Retail Sales 49 5.2 Consumer Demand and Preferences 50 5.3 Market Research 52 5.4 Worker Expenditures 53 5.5 Tourist Expenditures 54 Chapter 6: Shopping Center Built-Form Types 57 6.1 Strip Center 57 6.2 Linear Strip Center 57 6.3 Single L Center 59 6.4 U Courtyard Center 60 6.5 Double Reverse L Center 61 6.6 Lifestyle or Main Street Centers 64 6.7 Dumbbell Center 65 6.8 Market Square Center 67 6.9 Double Market Square Center 71 6.10 Floating Main Street 73 6.11 Linear Square Center 74 6.12 Half Block Center 76 6.13 Retail Crescent Center 78 6.14 Deflected Blocks Center 79 Chapter 7: Planning and Urban Design 81 7.1 Urban Merchandising Planning Theory 81 7.2 Shopping and Weather 82 7.3 The Public Realm 83 7.4 Sidewalks 84 7.5 Site Furnishings 85 7.6 Street Trees 86 7.7 Tree Impacts on Shopping 88 7.8 Tree Selection 89 7.9 Street Lighting 90 7.10 Outside Dining 92 7.11 Plazas, Squares, Greens, and Courts 92 7.12 Way-Finding Signage 95 Chapter 8: Parking 97 8.1 Parking Demand 97 8.2 Historical Information on Parking Ratios and Indices 98 8.3 Neighborhood Center Parking 100 8.4 Community Center Parking 103 8.5 Regional Center Parking 103 8.6 Lifestyle Center Parking 104 8.7 Village and Town Downtown Parking 105 8.8 Large Town and City Parking 106 8.9 On-Street Parking 107 8.10 Parking Garages and Decks 108 8.11 Parking Meters 110 Chapter 9: Store Planning and Visual Merchandising 113 9.1 Storefront Design Theory 113 9.2 Signage 115 9.3 Awnings 117 9.4 Visual Merchandising 118 9.5 Storefront Design Recommendations 120 9.6 Store Lighting 121 9.7 Lighting Recommendations 123 9.8 Specialty Niche Focus and Cross-Merchandising 123 9.9 Store Maintenance 125 Chapter 10: Retail Development Finance 127 10.1 Methods for Analyzing Real Estate Development 127 10.2 Parking Structures 129 10.3 Vertical Stacking of Mixed-Use Projects 130 10.4 The Push for Local Retailers 130 10.5 Elements of Making Deals with Retail Tenants 131 10.6 Purpose of Public Subsidy 133 Chapter 11: Leasing—The Lifeblood of the Deal 135 11.1 Operating Covenants 136 11.2 Permitted Use and Exclusive Use 137 11.3 Co-tenancy Clauses 138 11.4 Sales-Driven Provisions: Percentage Rent, Radius Clauses, and Early Termination 139 11.5 Maintenance 140 11.6 Signage 140 11.7 Assignment 141 Chapter 12: Management and Operations 143 12.1 Central Management 143 12.2 Cost-Benefit Metrics 145 12.3 Special Events: How Do They Impact Sales? 146 12.4 Business Recruitment and Leasing 148 12.5 Pop-up Stores 148 12.6 Defensive Management Practices 149 12.7 General Guidelines for Commercial Center Management 152 Chapter 13: Platted Town Centers 155 13.1 Background 155 13.2 Land Speculation 156 13.3 Building Standards 157 13.4 Management 158 13.5 Parking 158 13.6 Alleys 159 13.7 Regulated Use 159 13.8 Operating Standards 159 13.9 Recommended Minimum Operating Standards 160 13.10 Developer Responsibilities 160 Chapter 14: Case Studies: Historic City Centers 163 14.1 Bay City, Michigan 163 14.2 Alexandria, Virginia’s Old Town 164 14.3 Ballwin, Missouri 169 14.4 Birmingham and Pontiac, Michigan 170 14.5 Charleston, South Carolina 172 14.6 Damariscotta, Maine 174 14.7 Fresno, California 176 14.8 Houston, Texas 177 14.9 Naples, Florida 181 14.10 Oxford, Mississippi 182 14.11 Santa Ana, California 184 14.12 Santa Cruz, California 187 14.13 St. Andrews, Scotland 188 14.14 Wasilla, Alaska 191 Chapter 15: Case Studies: New Town Centers 197 15.1 Birkdale Village, Huntersville, North Carolina 197 15.2 Daybreak Village, South Jordan, Utah 198 15.3 East Fraserlands, Vancouver, British Columbia 198 15.4 Easton Town Center, Columbus, Ohio 200 15.5 Middleton Hills, Middleton Hills, Wisconsin 201 15.6 The Glen Town Center, Glenview, Illinois 202 15.7 The Grove, Los Angeles, California 203 15.8 Mashpee Commons, Mashpee (Cape Cod), Massachusetts 205 15.9 San Elijo Hills Town Center, San Marcos, California 206 15.10 Rosemary Beach, Fort Walton County, Florida 207 15.11 Seabrook, Washington 209 15.12 Seaside, Florida 210 15.13 University Place Town Center, University Place, Washington 212 15.14 The Village of Rochester Hills, Rochester Hills, Michigan 214 Endnotes 217 Index 221

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Book SynopsisThe retail sector has experienced exponential change in the past several years in the wake of the Internet revolution and globalisation. Supply-chain management has been turned on its head and competition has grown tougher. This book discusses about consumer marketing.Trade Review“…(a) compact text” (International Journal of Market Research, Vol.47, No.2, 2005)Table of ContentsForeword ix Acknowledgements xi About the Author xiii Introduction 1 Meeting the Challenges 3 Overview of the Book 6 1 Earthquake! 9 Marketing in Crisis 10 The Evolution of Marketing 12 The Rise of Relationship Marketing 14 The Test of CRM 15 Changes in the Macro-Marketing Environment 18 Implications for Consumer Marketing 21 Summary Points 22 2 The New Consumer 23 Consumption in Transformation 23 Expansion of the Consumer Concept 24 Defence of Consumer Rights 25 Consumption Management in Question 27 A New Kind of Consumer 27 New Consumers Are Exercised By Time 28 New Consumers Lead Complex Lives 30 New Consumers Seek Experiences 31 New Consumers Are Marketing Literate and Highly Demanding 31 New Consumers Are IT Enabled 32 Implications for Consumer Marketing 33 Summary Points 34 3 Concerns of Brand Owners and Retailers 37 Key Issues for Brand Owners 37 The Force of Globalization 38 The Debate about the Future of Manufacturing 39 The Growth in Retailer Power 40 The Need to Balance Cost Reduction and Sales Growth 41 The Search for Innovation 42 The Retailers’ Response 42 Trading across Multiple Locations 43 Trading across Multiple Formats 44 Use of Multiple Channels 44 Editing Choice in Store 44 Enhancing Retail Branding 45 Developing Multinational Operations 45 Pursuing Customer Loyalty 45 Implications for Consumer Marketing 48 Summary Points 48 4 New Consumer Marketing 51 New Consumer Marketing – What Is it? 51 A Response to the New Consumer 52 A Response to the Interactive Marketplace 53 A Response to Ineffective Consumption Management 54 New Consumer Marketing – What Does it Mean? 55 Adopting Value-Centricity 55 Applying Science 57 Breaking out of Binary Thinking 58 New Consumer Marketing – Who Is Involved? 60 Implications for Consumer Marketing 61 Summary Points 61 5 A Model of New Consumer Marketing 63 To Recap 63 Key Challenges Facing New Consumer Marketing 65 Addressing the Concerns of Brand Owners and Retailers 65 Embracing the New Consumer 66 Developing Real Consumer Responsiveness 66 Lifting Marketing Out of its Crisis 67 The New Consumer Marketing Model 67 6 Value Definition 73 The Role of Insight in Value Definition 74 Identifying the Factors that Enhance, Maintain and Destroy Value 74 Understanding the Meaning of the Value Factors 78 The Role of Traditional Market Research in Value Definition 79 Using Quantitative Research 80 Using Qualitative Research 82 Need-States Analysis 86 The Role of Non-Traditional Market Sensing in Value Definition 88 Using Database Systems 88 Using CRM Systems 89 Using Front-line Staff 91 The Role of Segmentation in Value Definition 91 Creating a Segmentation Analysis 93 The Role of Insight Generators in Value Definition 97 Summary Points 99 7 Value Creation 101 The Role of Innovation in Value Creation 102 Consumers as Innovators 104 Innovation through Process or People? 106 Innovation as a Dynamic Capability 107 A Radical Approach to Innovation 109 The Role of New Product Development in Value Creation 111 The Role of Branding in Value Creation 113 Building Successful Brands 116 Emerging Brand Issues 119 The Role of Positioning in Value Creation 120 Drawing out the Emotional Message 121 The Positioning Process 123 The Role of Price in Value Creation 125 The Evaluation of Value 127 Summary Points 129 8 Value Delivery 131 The Role of Agility in Value Delivery 131 The Role of Media and Channels in Value Delivery 133 Making the Most of Media Choices 136 Making the Most of Channel Choices 139 The Role of Service in Value Delivery 141 Creating a Service Strategy 142 Recruiting and Motivating Staff 143 Empowering Employees to Live the Brand 146 The Role of Technology Integration in Value Delivery 148 The Role of the Supply Chain in Value Delivery 152 Competing through the Supply Chain 153 Consumer Responsiveness through Time Compression 154 Summary Points 159 9 Demand System Management 161 The Role of Intuition in Demand System Management 163 The Role of Culture and Structure in Demand System Management 165 Culture 165 Structure 168 The Role of Leadership, Vision and Values in Demand System Management 170 Leadership 170 Vision 171 Values 172 The Role of Employees in Demand System Management 175 The Role of Knowledge Management in Demand System Management 179 The Role of Planning in Demand System Management 181 The Role of Measurement in Demand System Management 185 Summary Points 187 Concluding Remarks 188 Notes 189 References 191 Index 197

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Book SynopsisA classic American success story with a twist Like J.P. Morgan, John D. Rockefeller, and Andrew Carnegie, Marshall Field was one of the overlords of triumphant capitalism in the Gilded Age of the late nineteenth century. However, his phenomenal wealth and generous philanthropy masked a disastrous personal life.Trade ReviewUnless you knew better, you'd probably think that earning $40 million a year a century ago was a good thing. But you'd be mistaken, at least in the case of Marshall Field, according to Axel Madsen. In "The Marshall Fields," Mr. Madsen offers up a portrait of a man who made an awful lot of money but who also alienated his wife and family, devoting so much time to building his fortune that he didn't have much left over for anyone else - thereby setting into motion domestic troubles and, by extension, the troubles of his heirs and descendants. Well, perhaps so. It would not be the first time that a rich man had a less than ideal family life. Still, if money and entrepreneurial zeal can somehow compensate for personal failure, Field had plenty of both. He was one of the country's greatest retailers as well as one of its shrewdest financiers. Having started out as a dry-goods clerk in Pittsfield, Mass., when he was only 16 years old, Field quickly became a customer favorite. Five years later, in 1855, he moved to Chicago with a glowing recommendation from his boss and nearly $1,000 in savings. Eventually he would take control of the successful retail and wholesale operation owned by one Potter Palmer. When Mr. Palmer's health failed him, he offered Marshall Field and Levi Z. Leiter, a bookkeeper and colleague of Field's, a chance to buy his business. In time, the company became known as Field, Leiter & Co. and, later, Marshall Field & Co. It is here that Mr. Madsen is at his best. He explains that Marshall Field catered to his customers-overwhelmingly women-with a style that few merchants ever equaled. In Victorian America, writes Mr. Madsen, unescorted women were often unwelcome in city centers. But at Field's store, women were treated as royalty. Marshall Field's department store became symbol of elegance-affordable elegance for the prosperous middle classes. It eventually became, as well, the place for the women of Chicago to meet - and to meet in proper comfort. Mr. Madsen says that prior to the installation of toilets in Field's store, women who spent the day shopping had nowhere to turn. The Women's Gazette actually had to campaign in the 1870s for lavatories to be built in "hotels, restaurants, and tea shops. "Marshall Field's department store led the way. Unfortunately, most of Mr. Madsen's book lacks such vivid and reliable detail. It fails to explain how, by the 1880s, Field had become a significant investor in 30 major companies. And it sometimes trades in rumor. In his introduction, Mr. Madsen writes that Marshall Field's first wife "died in France, possibly a drug addict," but he has no evidence for this. Later in the book he even quotes John Tebbel, the author of "The Marshall Fields: A Study in Wealth" (1947), saying that the claim was a rumor spread by Mr. Field's rivals. Mr. Madsen suggests that Field might have had an affair with his best friend's wife - a rumor at the time - but again there is no evidence. Elsewhere he passes along the speculation that Marshall Field II, the patriarch's son, was killed by an irate prostitute in a Chicago brothel and then transported home; he also reports that it is possible that Field shot himself at home by accident. The rest of the Field generations get cursory treatment in Mr. Madsen's book, although they deserve more. The entertainment mogul Ted Field, for instance, is a fascinating sort of retailer's scion. In the early 1980s he forced the eventual sale of the remaining family assets in what was then known as Field Enterprises. (The trustees of Marshall Field's estate had sold 90% of the stock in the store to management in 1917. Today Marshall Field's is a unit of Target Corp.) With his stake, he went on to produce the hit movie "Revenge of the Nerds"; on the music front, his Interscope Records was perhaps the most successful independent label of the 1990s, featuring such performers as Tupac Shakur and Dr. Dre. A long way from dry goods, one can't help thinking. A long way from Victorian America, too. —Mr. Trachtenberg is a Journal reporter. (Wall Street Journal, October 9, 2002)Table of ContentsAcknowledgments. Introduction. CHICAGO. 1. A Place to Linger. 2. Silent Marsh. 3. Partnerships. 4. Fire, Panic, and More Fire. 5. Instincts. 6. Marshall Field & Company. 7. Paid to Think. 8. Mile-a-Minute Harry. 9. Nannie. 10. Hostilities. 11. Giving Back. 12. Politics. 13. Delia. 14. Son and Father. 15. The Will. 16. Grandsons. NEW YORK. 17. Secrets and Spies. 18. How to Spend It. 19. Audrey. 20. Evolutions. 21. Roosevelt Radicals. 22. Patriot Games. 23. Coming of Age. 24. Bearing Witness. 25. Cold War. 26. Successions. LOS ANGELES. 27. The Crunch. 28. Each Generation Speaks for Itself. Notes and Sources. Bibliography. Index.

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Book SynopsisSmall Store Survival should challenge retailers'' views of smallstore retailing by questioning key areas of business. What is thevision for the store in 10 years? How have the customers changedover the past few years? How current are the managers about whatcustomers genuinely like and dislike? What is being done toattract, educate, and motivate the best retail talent in the area?How effective is the merchandising strategy? What plans exist forsuccession? The real lesson of this study is that the best retailers neverstop learning. They never stop growing. They never lose theirenthusiasm for the customers and the business. And they never ceaseto revel in change and the chance to deal with it. --from theExecutive Summary of Small Store Survival Small Store Survival Over the past decade, thousands of small retail stores have fallenvictim to overwhelming competition from huge discount chainsdetermined to take in every retail dollar in sight. But noteveryone succumTable of ContentsEconomic and Retail Trends. Customers and Marketing. Merchandising. Store Operations. Management. Human Resources. Finance. Case Studies. Management Tools. Appendices. Bibliography. Index.

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Book SynopsisLooks at how retailing works and examines the narrative nature of retailing: how it can tell a story, and form a major element in the consideration of management of retail operations. This book also examines retail in its social context including examples and cases of numerous well known companies such as Tesco, Next and Galleries Lafayette.Trade Review"…this book is well presented and offers some vignette type cases to support learning…" (The Marketing Review, Winter 2002)Table of ContentsPreface Acknowledgment Introduction PART 1 INTRODUCTION AND CONTEXT : THE ROLE AND HISTORY OF RETAIL CONSUMPTION Retailing History The Birth of Modern Consumption Consumption, Signs and Symbols PART 2 MANAGEMENT OF THE ARENA OF RETAIL CONSUMPTION A Dramaturgical View-Elements of the Drama: A Question of Perspective The Servuction Model and its Extensions The Physical Environment Merchandise Atmosphere and Image The Social Dimension The Temporal Dimension Customers' Psychological State PART 3 THE RETAIL ENTERPRISE IN CONTEXT The Strategic Context Service Characteristics and Context The Locational Context The Social and Ecological Context PART 4 THE RETAIL FUTURE Conclusions and Prognosis Index

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Book SynopsisProvides an approach to the subject of e-commerce, with coverage of key technologies and ideas on integrating them into useful applications. This work provides coverage of the technical aspects of web-based e-business.Trade Review"Available as a paperback student edition, the book is excellent value for money" (Computer Bulletin, May 2002)Table of ContentsPreface. Introduction. PART I: TECHNOLOGIES (fundamentals). Internet and world wide web. Client-side programming. Server-side programming I: servlet fundamentals. Server-side programming II: database connectivity. Server-side programming III: session tracking. Basic cryptography for enabling e-commerce. Internet security. Advanced technologies for e-commerce. PART 2: APPLICATIONS. Internet payment systems. Consumer-oriented e-commerce. Business-oriented e-commerce. E-service. Web advertising and web publishing. Step-by-Step Exercises for Building the VBS. Index.

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Book SynopsisThis innovative book exemplifies the importance of sophisticated and intelligent spatial analysis techniques in dealing with the range of location, distribution and channel management issues which face todaya s retail and service businesses.Table of ContentsINTRODUCTION TRENDS IN RETAILING Introduction Demand-Side Changes Trends in Distribution and Retail Supply The Regulatory Environment Conclusion RETAIL LOCATIONS AND DISTRIBUTION CHANNELS:PAST,PRESENT AND FUTURE Introduction The High Street or Town Centre The Superstore and Hypermarket The Discount Store The Shopping Centre or Mall The Retail Warehouse and Retail Park New Retail Locations New Retail Formats and Distribution Channels The Old versus the New Conclusion SPATIAL RETAIL GROWTH STRATEGIES Introduction Organic Growth Mergers and Acquisitions Franchising Joint Ventures and Strategic Alliances Warehouse LocationConclusion SPATIAL RETAIL GROWTH STRATEGIES Introduction What is E-Commerce/Internet Retailing? Who Makes Money from the Internet? Understanding Consumer Preferences Examples of Internet Retailing in Different Sectors Geography,the Internet and E-Commerce Conclusion TERRITORY PLANNING Introduction Territory Management Balanced Workloads Ef .cient Organization Conclusion METHODS FOR SITE SELECTION Introduction An Inductive Approach to Site Selection A Deductive Approach to Site Selection Applied Location Modelling The Simplicity Spectrum SPATIAL INTERACTION MODELS FOR RETAIL SITE ASSESSMENT The Model and its Development Estimating the Small Area Demands for Products and Services The Supply Side Customer Flows and Store Revenues Providing a Decision-Support Capability The Development of a Cross Channel Management Planfor the City of Vienna for a Major Automotive Manufacturer Conclusion NETWORK REPRESENTATION PLANNING Introduction Case Study 1:Automotive Network Optimization Case Study 2:Financial Services Network Optimization Post-merger Network Optimization Retail network optimization Conclusion DIRECT MARKETING AND DISTRIBUTION CHANNEL MANAGEMENT Introduction Geodemographics Enhancement of Geodemographics Lifestyle Databases Other Micro-Modelling Strategies A Financial Services Channel Simulation Model MEASURING THE BENEFITS OF SPATIAL MODELLING Introduction Returns on Capital Operational Ef .ciency Improved Competitiveness Strategic Value Applications to Market RegulationConclusion CONCLUSION BIBLIOGRAPHY

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Book SynopsisNow--America''s #1 marketer and consultant puts together the firstcomplete guide to catalog sales! Starting & Building YourCatalog Sales Business Some of America''s best known and mostsuccessful businesses, such as Sears, Spiegel, L.L. Bean, andLands'' End, are catalog companies, earning a major percentage oftheir profits through catalog sales. If you''re a business owner orentrepreneur, now you can do the same with the help of this book.Written by bestselling author Herman Holtz, Starting and BuildingYour Catalog Sales Business is a complete guide to catalog salesthat explains how to get started in and manage a catalog businessprofitably. Packed with anecdotes, worksheets, and examples drawnfrom successful catalog sales businesses, it explains: * The basics of direct-mail selling and catalog sales * The secrets to creating catalog copy that really sells * The essential elements in the catalog mailing--including how tocreate a strong sales letter and a user-friendly order fTable of ContentsWhat Is the "Catalog Sales" Business? A Few Starter Ideas. What to Sell: Finding the Right Line. Basics of Marketing. Marketing via Catalogs and Mail. Writing Catalog Copy that Sells. The Important and Necessary Elements in the Mailing. Mailing Lists: A Critical Necessity. Costing, Pricing, and Accounting. What It Takes to Succeed. Financing Your Future. Miscellaneous Aids to Success. Appendixes. References. Index.

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Book SynopsisBrad Stone is senior executive editor of global technology at Bloomberg News and the author of the New York Times bestseller The Everything Store: Jeff Bezos and the Age of Amazon, which won the Financial Times and Goldman Sachs Business Book of the Year Award in 2013. He has covered Silicon Valley for more than fifteen years and lives in San Francisco.Trade ReviewA masterclass in deeply researched investigative financial journalism ... riveting -- Tim Waterstone * The Times *Stone has done a remarkable job in a way that Bezos would appreciate – by working very hard. -- John Gapper * Financial Times *Engrossing... Stone's long tenure covering both Bezos and Amazon... gives his retelling a sureness that keeps the story moving swiftly * New York Times *The definitive biography of the company that changed the way we shop and read... A masterclass in investigative journalism * Mail on Sunday *Scrupulously researched... If only all business books were as readable as this one -- Ian King * The Times Books of the Year *I highly recommend this book. Amazon is one of the most important companies in the 21st-century economy, and anyone whose business has been or will be touched by Amazon should be sure to read it. -- Tim O'ReillyJeff Bezos is one of the most visionary, focused, and tenacious innovators of our era, and like Steve Jobs he transforms and invents industries. Brad Stone captures his passion and brilliance in this well-reported and compelling narrative. -- Walter Isaacson, author of Steve Jobs: the Exclusive BiographyThe meticulously reported book has plenty of gems for anyone who cares about Amazon, Jeff Bezos, entrepreneurship, leadership just the lunacy it took to build a company in less than two decades that now employs almost 90,000 people and sold $61 billion worth of, well, almost everything last year. * Washington Post *The Everything Store is a revelatory read for everyone - those selling and those sold to - who wants to understand the dynamics of the new digital economy. If you've ever one-clicked a purchase, you must read this book. -- Steven Levy, author of Hackers and In the PlexStone's tale of the birth, near-death, and impressive revival of an iconic American company is well worth your time. -- Matthew Yglesias * Slate *

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Book SynopsisSets out to explain fashion design and product development as an integrated process, the function of which is to market a continuous stream of garments at a profit. It explores materials, manufacture, costs, quality and the organization of the design and development process.Table of ContentsPreface. The Process and Structure of the Industry. Design and Innovation. Management of the Process of Design and Product Development. QualityCcontrol. Materials. Manufacture. Costs and Profits. Costs of product development. Operations management. Further Reading. Index.

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Book SynopsisIn this timely book, Haas-Wilson argues that enforcement of antitrust laws is the tool of choice in most cases to limit the growth of health care sector monopoly power. Focusing on the economic concepts necessary to the enforcement of antitrust laws in health care markets, she provides a useful roadmap for guiding the future of these markets.Trade Review[Haas-Wilson] demonstrates an immense depth of scholarship in the law and economics… [T]his is an excellent book… Economists and laymen who care about health policy or health antitrust should read this book. -- H. E. Frech III * Journal of Economic Literature *Haas-Wilson carefully examines the appropriate role for government intervention in the rapidly evolving health care markets. Her fundamental conclusion is that competitive health care markets yield generally positive outcomes and that government policy should rely on antitrust enforcement to create and preserve such competitive markets. -- E. Magenheim * Choice *Antitrust is emerging as one of the hottest dimensions of health policy as America goes ever further down the road to market competition as our mechanism for controlling costs and motivating performance. Yet we lack any sustained treatment of the issues. This book will fill that need. It addresses an important set of issues at the confluence of health policy, economic theory, and antitrust law and policy. There is no other book like it. -- James C. Robinson, School of Public Health, University of California, BerkeleyWritten by a well-known and articulate economist, this book gives an enlightening account of health care antitrust law and policy. Coverage of the economic and legal literature is outstanding and up-to-date. The author makes a convincing argument for a principled, economics-based health care antitrust policy. Everyone with an interest in health policy, health economics or antitrust should read this book. -- H. E. Frech III, Department of Economics, University of California, Santa BarbaraTable of ContentsIntroduction 1. The Transformation of the Health Care System 2. The Current Treatment: A Strong Dose of Competition 3. Antitrust Policy in Health Care Markets 4. Market Definition in Health Care Antitrust Cases Involving Consolidation 5. Entry Barriers in Health Care Markets 6. The Effects of Horizontal Consolidation among Hospitals, Physicians, or Insurers 7. The Effects of Vertical Consolidation in Health Care Markets Conclusion Notes Index of Organizations Subject Index

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Book SynopsisThis book is the outcome of EPARC supported three year research project involving seven major high-street retailing clients: Arcadia Group, Boots, Borders(UK), Halifax plc, Nationwide, Rubicon Retail Ltd, Pizza Express: and their supply chains.Table of ContentsAcknowledgements Abbreviations List of Tables List of Figures Preface Part 1 - OverviewPart 2 - The Good Practice Framework How to use the Framework An Organisational Health Check Good Practice Framework recommendations Stakeholder and Change Management Conclusion to part 2Part 3 - Research Results Structure of part 3 Introduction to the research The research methodology Retail Strategy and management The retail refurbishment process The Wheel of Retailing Managing retail organisations in turbulent business environments Business Simulation case Study Conclusion to part 3 References Index

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Book SynopsisHow the deregulation of public services in the US has been a success, why it has failed elsewhereTrade ReviewThe authors (an economist-reporter, a lawyer, and a regulator) have a wealth of experience in utility regulation, and it is evident on every page. The recent electricity crisis in California (and Enron's participation) receives considerable attention. Throughout the book the democratic process receives most of the credit or blame. The authors' detailed description of the US utility regulatory system will be especially useful to those new to the topic. -- R. A. Miller, Wesleyan University in CHOICETable of ContentsDemocracy and Regulation: Introduction 1. Secrecy, Democracy And Regulation 2. Regulating In Public 3. Competition As Substitute For Regulation? Britain To California 4. Re-Regulation Is Not Deregulation 5. The Open Regulatory Process 6. Social Pricing 7. Issues That Are Publicly Decided 8. An Alternative: Democratic Negotiations 9. Be There: A Guide To Public Participation 10. A History Of Democratic Utility Regulation In The US 11. Regulating The Multinational Utility 12. Failed Experiments In The UK And The US 13. The Biggest Failures: California And Enron 14. International Democracy – Developing And Developed Countries 15. Conclusion Notes Index

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Book SynopsisA Theory of Shopping offers a highly original perspective on one of our most basic everyday activities -- shopping. We commonly assume that shopping is primarily concerned with individuals and materialism.Trade Review"Before reading this book, I did not believe that a theory of shopping was possible. Now I do. Daniel Miller argues that shopping is a ritual practice oriented to others. In doing so, he puts the heart back into his accounts of consumption which too often assume that shopping is an asocial or even anti-social activity. Remarkable." Nigel Thrift, University of Bristol "His demystification of what appears to be, on the surface, straightforward juggling of cost, quantity and quality is absorbing reading." New Statesman and Society "Miller's Hegelian assumptions are provocative and testing. In short an exhilarating book." New Formations "Miller begins with an excellent and sensitive ethnography of shopping firmly rooted among his own native north Londoners. It is a fine example of what an anthropologist can achieve at home." The Times Higher Education SupplementTable of ContentsIntroduction. 1. Making Love in Supermarkets. 2. Shopping as Sacrifice. 3. Subjects and Objects of Devotion. Notes. Bibliography. Index.

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Book SynopsisDavid Cavill is an experienced writer and broadcaster on all subjects related to companion animals. An acknowledged expert, he owns and publishes the magazine Dogs Monthly and is the founder of the Animal Care College, which provides courses in all aspects of animal care. Currently a consultant to the animal care industry, he has an extensive backgroundin kennel management, having owned and run a small boarding kennel and cattery, and managed a large establishment which included a grooming salon. He was formerly joint manager of Bell Mead, the country kennel of Battersea Dogs' Home.Trade Review"This book goes into every aspect of running a boarding kennel... it is invaluable to anyone contemplating kennel ownership and management. The author is well qualified to advise others." Dog Training Weekly "Dreamed of earning a living through your love of animals? This book has information on statutory requirements, feeding, staff and buildings." Daily Express "A splendid book which should answer all the questions new and prospective kennel owners want to ask." The National Dog Owners' Association "An absolute goldmine of information, guidance and common sense... an invaluable reference book." Kennel Gazette "Highly informative and well researched ... it is highly recommended." Our DogsTable of Contents Chapter - 01: Facing the Facts; Chapter - 02: Finding Your Property; Chapter - 03: Professional and Other Advice; Chapter - 04: Finance and Running Costs; Chapter - 05: Laws and Orders: Statutory Requirements; Chapter - 06: Health Matters; Chapter - 07: Feeding the Boarders; Chapter - 08: The Daily Round; Chapter - 09: Kennel Staff; Chapter - 10: Kennel Buildings; Chapter - 11: Fanfare; Chapter - 12: Expanding Your Business; Chapter - 13: Associated Services

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Book SynopsisMarkus Stahlberg (editor) is the CEO of Phenomena Group Ltd. Ville Maila (editor) is the Planning Director of Phenomena Group Ltd. Phenomena Group was the first shopper marketing company to be founded in Europe. It is the global leader in package promotions with more than 40 offices in as many countries.Trade Review"A fantastic read - no matter who you are in the organization" * Darren Marshall, Vice President, Global Customer & Shopper Marketing, The Coca Cola Company *Table of Contents Chapter - 22: Marketing as a crucial part of retailer partnership – Antti Syväniemi; Chapter - 23: Touching the elephant – Chris Hoyt; Chapter - 24: Future shock – Ken Barnett; Chapter - 25: Shopper marketing’s true potential – Dan Flint; Chapter - 26: Putting the shopper in your shopper marketing strategy – Matt Nitzberg; Section - THREE: What is shopper marketing in action?; Chapter - 27: Improving shopper marketing profitability with innovative promotions – Markus Ståhlberg; Chapter - 28: The circle of shopper marketing mechanization – Dick Blatt; Chapter - 29: Nestlé Rossiya, Russia – Lubov Kelbakh; Chapter - 30: Connected shoppers are here, now – but how do you connect with them? – Jason Rogers; Chapter - 31: Tesco Fresh & Easy, USA – Simon Uwins; Chapter - 32: Shopper-oriented pricing strategies – Jon Hauptman; Chapter - 33: Packaging can be your best investment – Russ Napolitano; Chapter - 34: The real power of brands in the digital world: what marketers must know about the online shopping decision process – Juliano Marcilio; Chapter - 35: ‘Too many choices’ – and their implications for package design – Scott Young; Chapter - 36: Maximizing ROI of package promotions – Ville Maila Chapter - 21: Shopper promotions: what can marketers learn from price discounts – Markus Ståhlberg; Chapter - 20: Capitalize on unrealized demand among shoppers – Al Wittemen; Chapter - 19: The missing link: turning shopper insight into practice – Toon van Galen; Chapter - 18: Bridging gaps: retail in the emerging Indian market – Dheeraj Sinha; Chapter - 17: Ensuring your brand gets on the shopping list – Robert Levy; Chapter - 16: Internationalization of shopper marketing – Ville Maila; Chapter - 15: The conversion model for shopper research – Clemens Steckner; Chapter - 14: Integrated communications planning for shopper marketing – David Sommer; Chapter - 13: Retail media: a catalyst for shopper marketing – Gwen Morrison; Chapter - 12: Tailing your shoppers: retailing for the future – AnnaMaria M Turano; Chapter - 11: Connecting, engaging and exciting shoppers – Michael Morrison and Meg Mundell; Section - TWO: Strategy: how to approach shopper marketing; Chapter - 10: The shopping motives of Chinese shoppers – Kevin Mu; Chapter - 09: The three shopping currencies – Herb Sorensen; Chapter - 08: For shoppers there’s no place like home – Harvey Hartman; Chapter - 07: Illogic inside the mind of the shopper – Michael Sansolo; Chapter - 06: Science of shopping – Gopi Krishnaswamy; Chapter - 05: Bringing shopper into category management – Brian Harris; Chapter - 04: Seven steps towards effective shopper marketing – Luc Desmedt; Chapter - 03: Shopper marketing: the discipline, the approach – Jim Lucas; Chapter - 02: Point of view on shopper marketing – Gordon Pincott; Chapter - 01: Science of shopping – Paco Underhill; Section - ONE: Definition: what is shopper marketing?; Chapter - 00: Introduction;

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Book SynopsisConstant Berkhout is a passionate practitioner of retail marketing and shopper psychology. He obtained a Master of Science in Economics Cum Laude with a major in Marketing at the University of Groningen in the Netherlands. Through his own agency, Berkhout works with retailers and suppliers in Europe, the Middle East and Asia including Conagra Brands, Danone, GrandVision, Heineken, JDE, Jumbo, Migros, SPAR International and Sonos. Before setting up his own agency, he held commercial and insights roles at Ahold Delhaize, Kraft, P&G and PepsiCo.Trade Review"A great handbook for many of the marketing professionals in the industry. It clearly outlines what strategies can be applied by retailers and manufacturers to make their shoppers happy, a concept that is often overlooked in the marketing mix. The passion of the author and his practical experience in retail marketing and shopper insights truly make this an invaluable read." * Marc Schroeder, SVP Global Nutrition, PepsiCo *"In this eminently readable book, Berkhout skilfully combines academic research and his own vast experience in retail marketing to provide a wealth of actionable insights for retail marketers. Retail marketers should heed his call to augment intuition with data to make fact-driven decisions." * Jan-Benedict E.M. Steenkamp, Massey Distinguished Professor of Marketing and Marketing Area Chairman, Kenan-Flagler Business School, UNC-Chapel Hill, USA *"Constant has written a book that will be indispensable to both in-retail professionals at all levels but also to their suppliers....There is an admirable wealth of detail from a range of industries and from many continents." * Andrew Seth, former CEO of Lever Brothers and co-author of The Grocers *"Constant does a great job dispelling many myths that exist around shopping behavior that everyone assumes are fact. The book comes to life with many real world examples from across retailer and categories that can be easily applied whether you are a retailer or a manufacturer. It gets your mind thinking about what you could do differently to influence the shopper and drive better results." * Bob Nolan, Senior Vice President Insights & Analytics, ConAgra Foods *"An accessible must-read for every professional in food and non-food retail, and everybody that wants to gain in-depth contemporary understanding of shopper behaviour. This book will provide all the needed insights to serve customers even better, create more shopper happiness and thus sell more, leading to a better and improved business tomorrow!" * Hans van der Heyden, Vice President GrandVision *"Shopper marketing and category management are made very accessible with this clear guide that is well underpinned through numerous illustrations and experiments, both from literature as from the author's wide own experience.... I particularly enjoyed the suggestion to move from gut feel to fact-based decision making, and this from (easy) pilots and experiments to (more advanced) big data analyses." * Jeroen Van de Broek, Director Category Development, Maxeda DIY Group *"Constant explains why and how to operate in multiple channels and to consider the emotional and experiential needs of consumers (who are not as rational and price-driven as retailers think they are). Important scientific studies and principles are illustrated with excellent examples from Constant's extensive retail experience. This book enables retailers to make data-driven decisions and thus catch up, and even surpass the current leaders in their field." * Koen Pauwels, Professor of Marketing at Ozyegin University and Honorary Professor at University of Groningen *Table of Contents Section - One: Shopper happiness; Chapter - 01: Delivering shopper happiness; Section - TWO: Shoppers are people; Chapter - 02: The myth of impulse purchasing; Chapter - 03: Tapping into irrational shopper behaviour; Chapter - 04: Understanding the shopper brain through neuro research; Section - Three: Channel choices; Chapter - 05: Channel preference: the future of the hypermarket channel; Chapter - 06: What the shopper wants from online shopping channels; Section - Four: Fact-driven decision making; Chapter - 07: Getting your assortment right; Chapter - 08: Really making loyalty card programmes work; Chapter - 09: Making big data digestible; Section - Five: In-store execution; Chapter - 10: The unstoppable growth of private labels and opportunities for A-brands; Chapter - 11: The unexplainable effect of music; Chapter - 12: Can scents work wonders?; Chapter - 13: Self-scanning is more than savings; Section - Six: Organizational development; Chapter - 14: The birth of category management; Chapter - 15: True customer understanding; Chapter - 16: Shopper marketing: new phase of trade marketing; Section - Seven: Embracing the shopper; Chapter - 17: Retailers in action to increase shopper happiness

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Book SynopsisNigel Clark is a non-executive director of the Professional Services Marketing Group. He is also the editor and lead author of the Professional Services Marketing Handbook, published by Kogan Page.Ben Kent is the founder-director of insight-led consultancy Meridian West. Ben advises leading professional and financial services firms and provides strategic research, consultancy and training.Alastair Beddow is a director at Meridian West, working with firms of all sizes to develop engaging, differentiated and successful client leading strategies.Adrian Furner is Managing Director of Kommercialize, a practitioner-led advisory firm focused on commercial excellence.Trade Review"This eminently practical handbook guides successful professionals on how to build the additional personal competencies they need to stand out as effective leaders. Through a robust interview process with industry leaders, as well as their many years of collective consulting experiences, the authors present a series of thoughtful frameworks and a synthesis of well-constructed leadership lessons. It all amounts to a really useful companion for those who have committed themselves to making the challenging personal transitions ahead - tomorrow's leaders!" * David Bowerin, former Head of Strategic Marketing at Citigroup *"The Professional Services Leadership Handbook is an excellent tool for future and experienced leaders operating in a dynamic, and ever changing business-to-business environment, where differentiation is a critical success factor, and where leaders often misunderstand how to lead. This is a must read handbook." * Michelle Jones, Chief Communications and Investor Relations Officer, CH2M *"The authors successfully distinguish the difference between delivering projects and leading professional services firms...This book helps to guide anyone in the industry from project / delivery management to leading teams and businesses to optimise performance." * Marc Barone, AECOM Sector Leader, Water EMIA *"At last a professional services leadership guide that's based on well researched and real experiences, I would recommend this is read by anyone who seriously wants to gain an extra edge." * Dennis Markey, FRICS *"An essential read if you are either a leader or an adviser to the top team of a professional services firm." * Gail Jaffa, Managing Partner, PSMG *"The Professional Services Leadership Handbook is really interesting, hugely practical and a thoroughly good read. Professionals entering the unfamiliar world of leadership will find clear, readable and entertaining advice, peppered with insights from firm leaders. The "how to" approach to knotty issues such as strategy, profitability and client focus is particularly helpful, as is the focus on you as a leader and how you can develop the right skills and mind-set. If you are a leader, or you want to be one, keep this book close, as it will be an invaluable companion. I wish it had been written twenty years ago!" * Nick Holt, Partner at SR Search and former Managing Partner, KLegal *Table of Contents Section - ONE: Business Leadership; Chapter - 01: Vision – How to Create and Implement a Robust Strategic Plan; Chapter - 02: Innovation – How to Reap the Benefits of Innovation in your Firm; Chapter - 03: Performance – How to Improve the Profitability of Client Engagements; Section - TWO: Client Leadership; Chapter - 04: Understanding – How to Stay Attuned to the Changing Needs of your Clients and Markets; Chapter - 05: Connecting – How to Foster a Client-Focused Culture in your Firm; Chapter - 06: Sales – How to Improve your Firm’s Client Development Success; Section - THREE: People Leadership; Chapter - 07: "Future-Fit" – How to Foster a Commercial Mind-Set in your Firm; Chapter - 08: Motivate and Collaborate – How to Create High-Performing Teams; Chapter - 09: Performance – How to Establish a Culture of Continuous Improvement; Section - FOUR: Self Leadership; Chapter - 10: Forward Reflection – How to Assess your Leadership Potential; Chapter - 11: Capability – How to Develop the Skills, Competencies and Experiences to be a Successful Leader; Chapter - 12: Balance – How to Succeed as a Leader without Burning Out

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Book SynopsisJohn Fernie is Emeritus Professor of Retail Marketing at Heriot-Watt University, Edinburgh. He has written and contributed to numerous textbooks and papers on retail management, especially in the field of retail logistics.Leigh Sparks is Professor of Retail Studies at the Institute for Retail Studies, University of Stirling, Scotland. He is on the editorial boards of several leading marketing and business journals.Trade Review"The book offers a wide range of contemporary insights from subject-specific experts. It is a valuable and flexible teaching resource and, most importantly, an interesting read for everyone who is passionate about retailing and distribution management." * Christoph Teller, Chair in Retailing and Marketing, Head of Marketing and Retail Management, University of Surrey, UK *"This new edition of Logistics and Retail Management is more relevant and timelier than ever. The book helps the reader understand the complexity of logistics and supply chain management issues in retail through through theory and interesting cases that everyone can relate to. The challenges of supply chain practice, such as ethical and environmental issues, are dealt with in a very informative and constructive way." * Britta Gammelgaard, Professor, Department of Operations Management, Copenhagen Business School, Denmark *"I continue to recommend this book to students. This fifth edition, which reflects the increasing CSR, technological and environmental impacts on retail supply chains, is a well written, highly relevant and up-to-date resource for all retail logistics and supply chain management courses. This is an essential read, achieving the ideal balance between academic and practitioner perspectives of changing retail logistics and supply chains." * Cathryn Hart, Senior Lecturer, Retailing and Operations Management, School of Business and Economics, Loughborough University *Table of Contents Chapter - 01: Retail Logistics – Changes and challenges [John Fernie and Leigh Sparks]; Chapter - 02: Relationships in the supply chain [John Fernie]; Chapter - 03: The internationalization of the retail supply chain [John Fernie]; Chapter - 04: The international fashion supply chain and corporate social responsibility [Patsy Perry, John Fernie and Steve Wood]; Chapter - 05: The footwear supply chain – The case of Schuh [John Fernie and Colin Temple]; Chapter - 06: Supply chain strategy in the fashion and luxury industry [John Fernie and Patsy Perry]; Chapter - 07: Tesco’s supply chain management [Leigh Sparks]; Chapter - 08: On-shelf availability in UK retailing [John Fernie and David B Grant]; Chapter - 09: The development of e-tail logistics [John Fernie, Suzanne Fernie and Alan McKinnon]; Chapter - 10: The greening of retail logistics [Alan McKinnon and Julia Edwards]

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Book SynopsisJohn Henderson has over 30 years' experience in the banking sector, having held a number of roles for the Bank of Scotland, Sainsbury's Bank, the Royal Bank of Scotland (RBS) and NatWest. He began his career working in retail branches but has also been Regional Training Manager, headed up the Treasury Department and other operational risk services, managed quality for an operational call centre business and also led branch design and distribution. His current role is with the RBS Group, where he manages the offshoring portfolio. The author is a Fellow of the Chartered Banker Institute.Trade Review"There are many books about digital banking but very few from the perspective of the banks themselves. Talk of the collapse of banks due to digital innovation is massively overhyped as banks (unlike many fintechs) have the customers and funding to shape suitable strategic responses. Every bank across the world is taking up the digital challenge and this book is essential to those struggling to understand the subject as well as those in the position to shape strategic responses." * Brian Brodie, Chief Executive Officer, Freedom Finance... *"Retail and Digital Banking is a well written and comprehensive reflection on the history and evolution of an ever changing and agile industry that is and always has been faced with challenge and a constant need to adapt. It provides a perspective which helps to position what has led to some of the more recent drivers to changes we are seeing now and sets expectations that once we have successfully navigated the current set of curves in the road, as surely we will, then there will likely be more to follow." * David Bowerman, Former Vice-Chairman, Citizens Bank… *"Retail and Digital Banking is a well written and comprehensive reflection on the history and evolution of an ever changing and agile industry that is and always has been faced with challenge and a constant need to adapt. It provides a perspective which helps to position what has led to some of the more recent drivers to changes we are seeing now and sets expectations that once we have successfully navigated the current set of curves in the road, as surely we will, then there will likely be more to follow." * David Bowerman, Former Vice-Chairman, Citizens Bank… *"This book takes you on a journey which is both thought provoking and challenges many of the misconceptions about change in banking. It is a must read for practitioners and highly recommended for everyone wishing an understanding of the retail banking sector and its role in the economy."" * Malcolm Pettigrew, Senior Lecturer & Subject Group Leader, Financial Services, The Business School Edinburgh Napier University… *"This book is a comprehensive and readable summary of Retail & Digital Banking in the UK. The structure of each Chapter guides the reader towards an understanding of the dramatic history and changes in the sector and benefits from being infused with reflections and learnings from the most recent financial crisis. All concepts are clearly articulated and underpinned with useful summaries, exercises and pointers to further reading. The author tackles many of the recent sector failings in a forthright manner and anyone too young to have lived through the events since 2008 will glean much insight from reading the text." * John Needham, Former President of Chartered Banker Institute 2013 - 2015... *Table of Contents Chapter - 00: Introduction; Chapter - 01: The birth and development of retail banking; Chapter - 02: The growth of retail banking and its place in the economy; Chapter - 03: Problems and opportunities caused by financial crises; Chapter - 04: Preparing for external trends and influences to deliver high-quality income and cost-effective services; Chapter - 05: Disruption in the market; Chapter - 06: Distribution of retail banking services via a range of customer channels; Chapter - 07: Multi-channel versus omni-channel; Chapter - 08: The role of technology in the evolution of retail banking; Chapter - 09: The impact of legislation and regulation on retail banking operations

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Book SynopsisRowland Gee is former Chief Executive of Moss Bros Group plc. Under his leadership, Moss Bros entered a strategic business relationship with Hugo Boss, resulting in the UK establishment of the brand. He is co-founder of Grey4Gold Ltd, a professional skills matching service for retail. Danny Sloan was BAA Director of Planning 2012, ensuring BAA airports delivered the First and Lasting Impression for the UK across its airports during the London Olympics. He is co-founder of Grey4Gold Ltd. Graham Symes is an experienced finance director in retail and wholesale fashion, with clients including Harrods, Harvey Nichols, Selfridges, and Christian Lacroix.Trade Review"Retail is detail! If I had had the benefit of reading this book before I opened my first shop in The Royal Exchange, it would have been plain sailing." * Simon Crowther, Senior Executive in the retail, clothing and manufacturing industry *"When we first introduced the Hugo Boss brand to the UK, Rowland Gee fully understood the brand philosophy and its potential. Our unique marketing strategy, as well as the advanced styling and use of new materials, were warmly welcomed by the Cecil Gee clientele. This led to the eventual development of Hugo Boss standalone shops which were managed and run successfully by Rowland's company without ever compromising the ethos of the brand. This book highlights his wealth of experience and his expertise in retail." * Detlef Doerge, former Managing Director, Hugo Boss UK *"There are many grey areas in business along with the noise created by excessive information that doesn't address the real issues. The Retail Start-Up Book provides practical, up-to-date information from seasoned businessmen. It's an invaluable resource for anyone starting a business." * Toks Aruoture, Founder, The Baby Cot Shop *"Rowland was and still is one of the most passionate retailers on the UK high street. His energy has always stood out, as have his taste levels. He always taught those around him to have a can-do attitude in all circumstances, and The Retail Start-Up Book is a manifestation both of his enthusiasm and the generosity with which he offers guidance to new businesses." * Simon Berwin, former Managing Director, Berwin & Berwin Ltd *"Rowland Gee came on board at Me and Maya as a consultant for a year in 2016 to help streamline the business and steer it in the right direction. His help was invaluable in making me realize the brand had a market and that I should pursue selling online. This book brings much of that advice into one resource." * Lalita Russell-Smith, Founder, Me and Maya *Table of Contents Chapter - 00: Introduction; Section - ONE: Getting to grips with retail; Chapter - 01: The issues facing the UK retail trade today; Section - TWO: Creating your retail marketing plan; Chapter - 02: Analysing and positioning your retail business in the existing market; Chapter - 03: Generating a powerful SWOT analysis for your retail business; Chapter - 04: Planning your retail marketing strategy; Chapter - 05: Building your retail marketing mix; Chapter - 06: Winning in retail – know your market, know your customer; Chapter - 07: Understanding the basic principles of shopping; Chapter - 08: Attracting and retaining customers online, using on-brand content and social media; Section - THREE: Effective finance planning and control; Chapter - 09: How to kickstart your retail business; Chapter - 10: Generating a results-driven business plan; Chapter - 11: A straightforward guide to sales, stock and profit; Chapter - 12: Selection and management of retail systems and controls; Section - FOUR: Buying and visual merchandising; Chapter - 13: Step one to procurement and merchandising – Understand your business and the marketplace you will be entering; Chapter - 14: Efficient buying techniques to make money; Chapter - 15: Controlling and measuring product performance and establishing KPIs; Chapter - 16: Building and maintaining relationships in retail for long-term returns; Chapter - 17: Understanding customers’ behaviour and information overload – The need to make the product focused, visually clear and correctly price-positioned; Section - 18: Maximizing customer feedback and the visual experience; Chapter - 19: Visual merchandising – Managing space performance, layout and add-on selling to encourage purchase; Chapter - 20: Creating your global signpost through online merchandising; Section - FIVE: Challenges for bricks-and-mortar retailers; Chapter - 21: Understanding your lease – and how local authorities can benefit you; Section - SIX: How good should become sensational; Chapter - 22: Why good today is not good enough in the current retail trade; Chapter - 23: Conclusion – Your journey

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Book SynopsisRowland Gee is former Chief Executive of Moss Bros Group plc. Under his leadership, Moss Bros entered a strategic business relationship with Hugo Boss, resulting in the UK establishment of the brand. He is co-founder of Grey4Gold Ltd, a professional skills matching service for retail. Danny Sloan was BAA Director of Planning 2012, ensuring BAA airports delivered the First and Lasting Impression for the UK across its airports during the London Olympics. He is co-founder of Grey4Gold Ltd. Graham Symes is an experienced finance director in retail and wholesale fashion, with clients including Harrods, Harvey Nichols, Selfridges, and Christian Lacroix.Trade Review"Retail is detail! If I had had the benefit of reading this book before I opened my first shop in The Royal Exchange, it would have been plain sailing." * Simon Crowther, Senior Executive in the retail, clothing and manufacturing industry *"When we first introduced the Hugo Boss brand to the UK, Rowland Gee fully understood the brand philosophy and its potential. Our unique marketing strategy, as well as the advanced styling and use of new materials, were warmly welcomed by the Cecil Gee clientele. This led to the eventual development of Hugo Boss standalone shops which were managed and run successfully by Rowland's company without ever compromising the ethos of the brand. This book highlights his wealth of experience and his expertise in retail." * Detlef Doerge, former Managing Director, Hugo Boss UK *"There are many grey areas in business along with the noise created by excessive information that doesn't address the real issues. The Retail Start-Up Book provides practical, up-to-date information from seasoned businessmen. It's an invaluable resource for anyone starting a business." * Toks Aruoture, Founder, The Baby Cot Shop *"Rowland was and still is one of the most passionate retailers on the UK high street. His energy has always stood out, as have his taste levels. He always taught those around him to have a can-do attitude in all circumstances, and The Retail Start-Up Book is a manifestation both of his enthusiasm and the generosity with which he offers guidance to new businesses." * Simon Berwin, former Managing Director, Berwin & Berwin Ltd *"Rowland Gee came on board at Me and Maya as a consultant for a year in 2016 to help streamline the business and steer it in the right direction. His help was invaluable in making me realize the brand had a market and that I should pursue selling online. This book brings much of that advice into one resource." * Lalita Russell-Smith, Founder, Me and Maya *Table of Contents Chapter - 00: Introduction; Section - ONE: Getting to grips with retail; Chapter - 01: The issues facing the UK retail trade today; Section - TWO: Creating your retail marketing plan; Chapter - 02: Analysing and positioning your retail business in the existing market; Chapter - 03: Generating a powerful SWOT analysis for your retail business; Chapter - 04: Planning your retail marketing strategy; Chapter - 05: Building your retail marketing mix; Chapter - 06: Winning in retail – know your market, know your customer; Chapter - 07: Understanding the basic principles of shopping; Chapter - 08: Attracting and retaining customers online, using on-brand content and social media; Section - THREE: Effective finance planning and control; Chapter - 09: How to kickstart your retail business; Chapter - 10: Generating a results-driven business plan; Chapter - 11: A straightforward guide to sales, stock and profit; Chapter - 12: Selection and management of retail systems and controls; Section - FOUR: Buying and visual merchandising; Chapter - 13: Step one to procurement and merchandising – Understand your business and the marketplace you will be entering; Chapter - 14: Efficient buying techniques to make money; Chapter - 15: Controlling and measuring product performance and establishing KPIs; Chapter - 16: Building and maintaining relationships in retail for long-term returns; Chapter - 17: Understanding customers’ behaviour and information overload – The need to make the product focused, visually clear and correctly price-positioned; Section - 18: Maximizing customer feedback and the visual experience; Chapter - 19: Visual merchandising – Managing space performance, layout and add-on selling to encourage purchase; Chapter - 20: Creating your global signpost through online merchandising; Section - FIVE: Challenges for bricks-and-mortar retailers; Chapter - 21: Understanding your lease – and how local authorities can benefit you; Section - SIX: How good should become sensational; Chapter - 22: Why good today is not good enough in the current retail trade; Chapter - 23: Conclusion – Your journey

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Book SynopsisThe Holiday Makers is thought-provoking and profound in its analysis of the present and future patterns of work and leisure. The author analyses the different forms of tourism, examines the effects on the indigenous countries and their people, and outlines positive steps to reconcile people's holiday requirements with the world's economic and social structures.Trade Review`He has a whole range of gentle proposals which will be derided or co-opted by the travel trade, but they are all sensible.' New Society `Students of tourism and government representatives, in particular, will find this book enlightening and refreshing.' Tourism Management `...a revolutionary work.' The Sunday TimesTable of ContentsIntroduction; The model of life in industrial society work, home, free time, travel; The holiday machine or: the recreation cycle; For a humanization of everyday life; Proposals for the humanization of travel; References; Index.

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Book SynopsisWine tourism is a rapidly growing field of industry and academic interest with changes in the consumer markets in recent years, showing an enormous interest in ''experiential'' travel. Wine Tourism Around the World is therefore an invaluable text for both students and practitioners alike and provides:* The first comprehensive introduction to wine tourism from a business, social science and policy perspective* An international perspective on wine tourism and includes detailed examples from Australia, Canada, France, Greece, Hungary, New Zealand, Portugal, South Africa, Spain, Switzerland, UK and the USA * Detailed information on the growth and development of wine tourism from both supply, demand, marketing and management perspectives Academic researchers and students in tourism and hospitality fields, as well as anyone connected with the wine industry, will find this book an essential guide to understandinTrade Review"... an invaluable text for both students and practitioners alike ... very diverse ... something for everyone with an interest in this field. The book is clearly laid out and contains an interesting mixture of illustrations, figures, tables and other statistical data."- International Journal of Hospitality ManagementTable of ContentsWine tourism: an introduction; The maturing wine tourism product: an international overview; The development of wine tourism in France; Meeting the winemaker: a case study of wine tourism product development in an emerging wine region; Wine routes in South Africa; Wine tourism and consumer behaviour; Influences on cellar door sales and determinants of wine tourism success: results from Texas wineries; Wine tourism in New Zealand; Wine tourism in the United Kingdom; Vasse Felix winery development; Wine tourism as a component of destination marketing, promotion and regional development; The development of a national wine tourism plan: wine tourism organizations and development in Australia; The Northeast wine route: wine in Ontario, Canada and New York State; Cycle trails and wine tourism in Europe; The Napa Valley, California: a model of wine region development; The future of wine tourism.

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Book SynopsisOver the last decade, commentaries and research on urban tourism precincts have predominantly focused on: their role in the tourism attractions mix; their physical and functional forms; their economic significance; their role as a catalyst for urban renewal; their evolution and associated development processes; and, perhaps more broadly, their role, locality and function within the context of urban planning. City Spaces â Tourist Places both consolidates and develops the extant knowledge of urban tourism precincts into a coherent research driven contemporary work. It revisits and examines the foundational literature but, more importantly, engages with aspects of precinct development that have previously been either underdeveloped or received only limited consideration, such as the psychological and socio-cultural dimensions of the precinct experience. Written by an international team of contributors it provides the reader with:* A comprehensive analysis of foundational theory and cutting-edge advances in the knowledge of the precinct phenomenon * An examination of previously underdeveloped topics and themes based on contemporary and ground-breaking research * Typological and theoretical frameworks in which to locate precinct form, function and experienceBrilliantly edited to ensure theoretical continuity and coherence City Spaces â Tourist Places is vital reading for anyone involved in the study or planning of urban tourism precincts.Table of ContentsSection 1 – Foundations; Chapter 1: Urban tourism precincts: engaging with the field by Bruce Hayllar, Tony Griffin & Deborah Edwards; Chapter 2: Evolution of the tourism precinct by Costas Spirou; Chapter 3: Places and people: a precinct typology by Tony Griffin, Bruce Hayllar & Deborah Edwards; Chapter 4: Theorising precincts: disciplinary perspectives by Simon Darcy & Jennie Small; Section 2 - Key themes and issues; Chapter 5: Urban tourism precincts: an overview of key themes and issues by Deborah Edwards, Tony Griffin & Bruce Hayllar; Chapter 6: Precincts within the urban form: relationships with the city by Ian Kelly; Chapter 7: The structure and form of urban tourism precincts: setting the stage for tourist performances by Christopher Krolikowski & Graham Brown; Chapter 8: Precincts and the urban economy by Brent Ritchie; Chapter 9: The tourist experience of precincts by Martin Selby, Bruce Hayllar & Tony Griffin; Chapter 10: Conflicts and politics in precinct development by Glen Searle; Chapter 11: Visitor/host relationships: conviviality between visitors and host communities by Robert Maitland & Peter Newman; Section 3 - Precincts in practice; Chapter 12: Precinct planning and design, management and marketing: an overview by Tony Griffin, Bruce Hayllar & Deborah Edwards; Chapter 13: Precinct Case Study 1 Grote Markt Groningen by Gregory Ashworth; Chapter 14: Precinct Case Study 2 Darling Harbour by Deborah Edwards, Tony Griffin & Bruce Hayllar; Chapter 15: Precinct Case Study 3 London’s ‘south bank’ by Duncan Tyler and Munir Morad; Chapter 16: Precinct Case Study 4 Sheffield City Centre by Kirsten Holmes and Yasminah Beebeejaun; Chapter 17: Precinct Case Study 5 Evora (Portugal) and Hoi An (Vietnam) by Graham Brooks; Section 4 - Lessons for theory and practice; Chapter 18: City places: tourist spaces – a reprise by Bruce Hayllar, Tony Griffin & Deborah Edwards.

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Book SynopsisFor Eve, Irene, Betty and Rosemary, working at the exclusive Heyworth''s department store in Cambridge is a dream come true. Once the girls step inside the elegant building - surrounded by luxurious dresses and beautiful accessories - the hardships of their own lives are temporarily forgotten. Serving a variety of curious customers, from glamorous gypsy queens to genuine royalty and stuffy academics to the city''s fashionable elite, the store is a place where these young women can forge successful careers, under the ever-watchful eye of flamboyant owner Mr Heyworth.Set against the backdrop of the closing years of the Second World War, and moving into the 1950s, The Shop Girls perfectly captures the camaraderie and friendship of four ambitious young women working together in a store that offered them an escape from the drudgery of their wartime childhoods. Each of the girls'' stories will be individually published from July 2014 in fortnightly serialised ebooks, leadinTrade ReviewThe Shop Girls is a beautifully written and well-researched book that gives a window into a forgotten world * www.thebookbag.co.uk *

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Book SynopsisIn the late eighteenth and nineteenth centuries, legions of English citizens headed north. Why and how did Scotland, once avoided by travelers, become a popular site for English tourists? In Tourism and Identity in Scotland, 1770-1914, Katherine Haldane Grenier uses published and unpublished travel accounts, guidebooks, and the popular press to examine the evolution of the idea of Scotland. Though her primary subject is the cultural significance of Scotland for English tourists, in demonstrating how this region came to occupy a central role in the Victorian imagination, Grenier also sheds light on middle-class popular culture, including anxieties over industrialization, urbanization, and political change; attitudes towards nature; nostalgia for the past; and racial and gender constructions of the other. Late eighteenth-century visitors to Scotland may have lauded the momentum of modernization in Scotland, but as the pace of economic, social, and political transformations intensified inTrade Review'Essential to an understanding of the role of tourism in Scotland, one of the great success stories in the development of tourism. Draws on a fascinating range of visitors' diaries and journals. . . . Thoroughly enjoyable and readable.' Alastair Durie, The University of Stirling, Scotland 'Katherine Grenier's new study is a significant contribution to the expanding recent literature on tourism and identity in Scotland, and raises issues which as she points out still have a significant cultural resonance today, for Scots and for visitors to Scotland.' Eighteenth-Century Scottish Studies ’... this book will help to redefine the research focus for anyone interested in the history, or indeed future, of the Scottish nation.’ Studies in Travel WritingTable of ContentsContents: Introduction; Mapping North Britain, 1770-1810; The development of mass tourism, 1810-1914; Land of the mountain and the flood: tourists and the natural world; 'Free of one's century': tourism and the Scottish past; 'A fountain of renovating life': tourists and Highlanders; Postscript; Bibliography; Index.

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Book SynopsisWilliam Spratling was a U.S. educator whose artistic impact caused a successful silver jewelry industry to arise in Taxco, Mexico, in the 1940s. This book examines Spratling''s Mexican work and explores how his talent attracted the attention of the U.S. Interior Department. In 1945, he was invited to create a similar program for Alaska, where it was felt that the indigenous people needed to be encouraged for their own artistic expression and economic gain. Thirty never-before-seen Alaskan models, lost for over 50 years, have been found and now are preserved at the Smithsonian Institution's National Museum of the American Indian. These and original designs for the project, made in 1949, are presented here along with Spratling's original 1945 report to the Arts and Crafts Board. Also featured are Spratling's designs that inspired a new company's formation to carry on his legacy at Taxco. Clearly, innovation in designs and inspiration for generations of new artists have risen from Spratling's work.

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Book SynopsisFashion is a business of smoke and mirrors, notorious for crushing the souls of most who dare to be part of the industry. Go on a global expedition with New York City-based fashion buyer, strategist, and consultant, Mercedes Gonzalez, as she learns that there is no glamour in fashion and that only cutthroat corporate espionage prevails. From politicking with blood diamond dealers and Russian kingpins to living in indigenous villages, she has relied on her street smarts and fear of her uncle in order to outwit the industry tyrants at their own game. The underdog becomes the overlord (at-large). You''ll want to grab a notebook for all the business (and life) tips this read has to offer. Advance warning, this book will convince you to become a proponent of child labor, an advocate of GMO, and a cynic of organic cotton.

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Book SynopsisThis books examines the Hudson's Bay company exploration efforts beyond the Rocky Mountains to the Pacific Ocean from 1793 to 1843 – which led to the commercial development of the Pacific coast and the Cordilleran interior of western North America.Trade ReviewTrading Beyond the Mountains is an overview of the development and expansion of trade by the Hudson’s Bay Company before the establishment of Fort Victoria. Well written and well researched, it is not a history of forts and people, but of HBC policy in the Columbia District and the evolution of its non fur-trade enterprises such as lumber and salmon-fishing. -- Bob Griffin * Discovery Magazine *By 1840 the company had developed an integrated commercial economy in this huge area and had virtually destroyed American competition. Individual American trappers and traders could not match HBC capital and organization. -- John Killick * Economic History *Trading Beyond the Mountains is meticulously researched and annotated, and supported with maps, tables and a massive bibliography of primary and secondary materials, published and unpublished. -- John McCrystal * Journal of Pacific History *Mackie has delved into obscure and little-known documents to produce a comprehensive study of an unknown period of our history. -- Judy Hagen * Comox Valley Echo *Trading Beyond the Mountains … will hopefully initiate a much-needed reevaluation of the role played by the Hudson’s Bay Company in the history of Western North America. -- Jean Barman and Roderick J. Barman * Business History Review *What role did Natives play in the Company’s commerce? Recognizing the existence of a Native exchange system featuring haiqua (shells) and slaves, Mackie sees the Company as committed to fitting into it. -- Robert Kubicek * BC Studies *Over these five decades, Mackie argues that the economic development of the region was dramatic: in 1793 commerce consisted primarily of a riverine fur trade; by 1843 the region possessed the rudimentary elements of a commercial economy, including established trade routes, export trades, local markets, and a large and cheap labour supply. -- Brian Gobbett * B.C. Historical News *Trading Beyond the Mountains is a significant contribution to the emerging national meta-narrative. -- Robert C. H. Sweeney * Labour/ Le Travail *Trading Beyond the Mountains ... includes an important chapter on Native peoples’ (including slaves’) fundamental role in labour and trade practices. -- Keith Thor Carlson, Melinda Marie Jette, and Kenichi Matsui * The Canadian Historical Review *Mackie produce[s] a well-balanced and orderly account of the British fur trade across a huge area of the North American continent. -- Glyndwr Williams * Journal of Imperial & Commonwealth History *Mackie covers his selected topic in an engaging, highly readable, and beautifully illustrated book … This is a welcome addition to the literature of commercial policy and history of the Pacific west coast. -- Carl Beal * Native Studies Review *This [is] exceptionally well documented history. -- P. T. Sherrill * Choice *Richard Mackie’s Trading Beyond the Mountains is a milestone study of the Hudson’s Bay Company. It is a fresh approach to an old subject and is based in thoroughly modern research. It should be read by anyone interested in the history of the fur trade or the early history of the Canadian or American West. -- Dick Wilson * Letters in Canada *This solid, narrative-based historical geography should become the standard bearer on the origins and evolution of the eighteenth- and nineteenth century British fur trade in the Pacific Northwest. -- Keith Edgerton * Oregon Historical Quarterly *Fluently written, abundantly documented, and supplemented with numerous informative and beautifully crafted maps, Mackie’s portrayal of the Hudson’s Bay Company’s dynamic and multifaceted Pacific economy leaves a strong impression… -- Pekka Hämäläinen * Pacific Historical Review *...an excellent and readable book [that] belongs in the library of every historian and historical geographer with interest in western North America. -- John L. Allen * Journal of Historical Geography *The book [Trading Beyond the Mountains] is a magisterial history of commerce … The interpretation is illuminating, and accordingly, every student of the northeast Pacific’s history should read this book. -- David Nicandri * Alaska History *Richard Mackie has made an important contribution, and this work is an essential acquisition for the libraries of scholars with an interest in the maritime fur trade, the Hudson’s Bay Company, and the region. -- James Delgado * The American Neptune *Trading Beyond the Mountains breaks new ground in documenting the scale and diversity of commercial operations by the Hudson’s Bay Company. * Booknews *This book will prove extremely useful for anyone seeking information on the HBC’s business in the western part of its territory. -- Edith Burley * The Canadian Historical Review *This book is an important contribution to western historiography, and it will have a long shelf life as a reference work. -- Barry Gough * Albion *This book is an original account, splendidly researched, of a neglected period in west coast economic history. -- Harry Duckworth * The Beaver *An exemplary study – thoroughly researched, clearly written, and voluminous… -- Joel Martineau * Canadian Journal of Native Studies *A fascinating look at the history of economic development in the Pacific Northwest. * Books on Canada *This well-timed narrative provides the first clear account not only of the economic origins of British Columbia but also of the maritime adventures of what had become the largest private landowner in the world -- Douglas Farnie * English Historical Review *Trading Beyond the Mountains is a thoroughly researched and comprehensive history of five decades of the fur trade … clearly written and well documented …. an excellent resource for students and those interested in the fur trade.　　 * Comox Valley Record *Trading Beyond the Mountains provides a long overdue examination of the activities of the NWC and HBC as they expanded into territories lying west of the Rocky Mountains. -- Linda Hogarth * Musings *The author weaves a detailed account of the scale and scope of the Hudson’s Bay Company’s diverse commercial operations in the region and the expansion of their activities along the Pacific coast of North America. -- Joseph Leydon * Canadian Book Review Annual *This is not simply a history of the fur trade. Mackie presents a picture of the HBC as a dynamic, flexible commercial enterprise, devising strategies to defeat American competitors and expand trade into new commodities and new areas … The book is a valuable addition to scholarship. -- Barbara Messamore * British Journal of Canadian Studies *Table of ContentsFigures, Maps, and TablesAcknowledgmentsIntroduction1 The North West Passage by Land2 Managing a New Region3 George Simpson and a New Pacific Commerce4 Nature Here Demands Attention5 From Fort Vancouver to the Vermilion Sea6 The North West Coast7 New Markets for New Exports8 Columbia Country Produce9 Beyond the Mere Traffic in Peltries10 Crisis in the Fur Trade11 Simpson's Reorganization12 The Native Foundation of Trade and LabourConclusionNotesBibliographyIndex

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Book SynopsisFrom the inception of American tourism in the late 18th century, this volume explores over 200 years of American fascination with the French Riviera. Beginning with Thomas Jefferson who visited the south of France in 1787, it follows America's journey from a tourist minority to one of the formative forces of this resort region.

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