Knowledge management Books

Book SynopsisThis broad, deep, but not-too-technical guide introduces you to the fundamental principles of data science and walks you through the "data-analytic thinking" necessary for extracting useful knowledge and business value from the data you collect.

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Book SynopsisTransform your company's AI and data frameworks to unlock the true power of disruptive new tech In From Data to Profit: How Businesses Leverage Data to Grow Their Top and Bottom Lines, accomplished entrepreneur and AI strategist Vineet Vashishta delivers an engaging and insightful new take on making the most of data, artificial intelligence, and technology at your company. You'll learn to change the culture, strategy, structure, and operational framework of your company to take full advantage of disruptive advances in tech. The author explores fascinating work being undertaken by firms in the real world, as well as high-value use cases and innovative projects and products made possible by realigning organizational frameworks using the capabilities of new technologies. He explains how to get everyone in your company on the same page, following a single framework, in a way that ensures individual departments get what they want and need. You'll learn to outline aTable of ContentsIntroduction vii Chapter 1 Overview of the Frameworks 1 Chapter 2 There Is No Finish Line 15 Chapter 3 Why Is Transformation So Hard? 37 Chapter 4 Final vs. Evolutionary Decision Culture 59 Chapter 5 The Disruptor’s Mindset 71 Chapter 6 A Data- Driven Definition of Strategy 89 Chapter 7 The Monolith—Technical Strategy 103 Chapter 8 Who Survives Disruption? 125 Chapter 9 Data—The Business’s Hidden Giant 139 Chapter 10 The AI Maturity Model 155 Chapter 11 The Human-Machine Maturity Model 171 Chapter 12 A Vision for AI Opportunities 185 Chapter 13 Discovering AI Treasure 201 Chapter 14 Large Model Monetization Strategies—Quick Wins 215 Chapter 15 Large Model Monetization Strategies—The Bigger Picture 229 Chapter 16 Assessing the Business’s AI Maturity 251 Chapter 17 Building the Data and AI Strategy 273 Chapter 18 Building the Center of Excellence 287 Chapter 19 Data and AI Product Strategy 301 Index 325

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Book SynopsisFor decades outsourcing has been a major international phenomenon in business. Information Technology represents a unique case for outsourcing both in terms of benefits and potential pitfalls. Accessible and cutting-edge, this book provides a practical perspective on this important and far-reaching challenge in IT management.Trade Review"Managing Information Technology Outsourcing succeeds in providing a very practical and accessible guide on this highly relevant topic. Throughout the book, the authors combine a wealth of scientific sources and their rich experience in research and consulting. The various chapters cover theoretical foundations but also contemporary topics in Technology Outsourcing. Beulen and Ribbers successfully integrate various perspectives critical in managing Technology Outsouring, such as Governance, Contracting and Compliance. I really appreciate the balanced coverage of Outsourcing Technology Innovation. Moreover, the authors provide a topical discussion on managing Agile Development and Devops. I highly recommend Managing Information Technology Outsourcing for anyone aspiring to learn more about this fascinating topic and build and sustain successful technology outsourcing relationships."Jos van Hillegersberg, Full Professor of Design and Implementation of Information Systems, Head of the High-Tech Business and Entrepreneurship department, University of Twente, the Netherlands Table of Contents1. Market Trends in Information Technology Outsourcing 2. Theoretical Foundation 3. Changing Business Models 4. IT Strategy and IT Outsourcing 5. IT Services: Demand and Supply 6. Information Technology Innovation and Outsourcing 7. Transitions and Contracts 8. Governance of IT Outsourcing 9. Governance Factors 10. Contracting and Managing Agile Software Development and DevOps 11. Compliance 12. Looking Forward

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Book SynopsisPresents an ultimate theory of knowledge-based management and organizational knowledge creation based on empirical research and an extensive literature review. It explores knowledge management as a global concept and is relevant to any company that wants to prosper and thrive in the global knowledge economy.Trade Review"Nonaka and his co-authors must be congratulated on developing an understanding of this ephemeral concept of knowledge, and on widening it out beyond business objectives to general wellbeing." - Gordon Harris, Professional ManagerTable of ContentsIntroduction Characteristics of Knowledge The Theoretical Framework Vision and Driving Objectives: Values for the Common Good Eisai Honda Implications Ba Mayekawa Manufacturing Co., Ltd Kumon Implications Dialogue and Practice: Leveraging Organizational Dialects Seven-Eleven Japan Muji Implications Dynamic Knowledge Assets in Process YKK JFE: Synthesizing Experience Implications Leadership: Fostering Distributed Excellence in the Organization Canon Toyota Prius Implications Conclusions

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Book Synopsis Cross-industry innovation introduces a dilemma for the innovation process. On one hand, there is a broad consensus in research that diversity in knowledge leads to increased levels of novelty in innovation. On the other hand, the crossing of industries boundaries is known to cause knowledge boundaries between actors. This book contributes to this end, by the development of new understanding of important aspects in cross-industry innovation. The empirical bases for this research are case data from the Pumps & Pipes association in US and Norway (conferences and 7 Norwegian cross-industry collaborations), and cross-industry cases from the Norway Health Tech cluster.

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Book SynopsisThe past two decades have seen an explosion both in the volume of data we use, and our understanding of its management.However, while techniques and technology for manipulating data have advanced rapidly in this time, the concepts around the value of our data have not. This lack of progress has made it increasingly difficult for organisations to understand the value in their data, the value of their data and how exploit that value. Halo Data proposes a paradigm shift in methodology for organisations to properly appreciate and leverage the value of their data. Written by an author team with many years’ experience in data strategy, management and technology, the book will first review the current state of our understanding of data. This opening will demonstrate the limitations of this status quo, including a discussion on metadata and its limitations, data monetisation and data-driven business models. Following this, the book will present a new concept and framework for understanding and quantifying value in an organisation’s data and a practical methodology for using this in practice.Ideal for data leaders and executives who are looking to leverage the data at their fingertips.Table of ContentsIntroduction1 Who owns the definitions and terms about data?2 What is metadata?3 Other ideas of data value and monetization4 Value from a different source5 Hello Halo Data6 Getting to know Halo Data7 Early examples of Halo data approaches8 Halo data and data ethics9 Halo data framework10 Halo Data applied risk assessment, regulation, customer, the citizen11 Halo Data and storytelling

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Book SynopsisMany senior executives talk about information as one of their most important assets, but few behave as if it is. They report to the board on the health of their workforce, their financials, their customers, and their partnerships, but rarely the health of their information assets. Corporations typically exhibit greater discipline in tracking and accounting for their office furniture than their data. Infonomics is the theory, study, and discipline of asserting economic significance to information. It strives to apply both economic and asset management principles and practices to the valuation, handling, and deployment of information assets. This book specifically shows: CEOs and business leaders how to more fully wield information as a corporate asset CIOs how to improve the flow and accessibility of information CFOs how to help their organizations measure the actual and latent value in their information assets. More directlTrade ReviewBecoming data-driven is not just a game, it’s a serious business contest that Laney shows you how to win. The insights, frameworks, and real-world examples throughout this book provide a complete picture of why and how to become an information-savvy organization.-Judd Williams, Chief Information Officer, NCAALaney’s work redefines information as a true strategic asset, and shows how we CDOs can be instrumental in unlocking new ways for companies to grow and be relevant in the new connected modern economy. -Rajeev Kapur, Chief Data Officer, Kimberly-ClarkWe will one day look back at Doug's work and say, it is the groundbreaking work that firmly put data and data leadership in the middle of the business arena not as the white elephant, but as the phoenix; a formal player at the boardroom table.-Althea Davis, Chief Data Officer, ABN AMRODoug Laney has put together a smart, practical book that applies traditional rules of business economics to the emerging information marketplace. Infonomics is an excellent field guide to knowing what actions can be taken to better measure, manage and monetize your company's data assets now and in the future.-Dr. Jim Short, Lead Scientist and co-founder of the Center for Large Scale Data Systems (CLDS) at the San Diego Supercomputer CenterInfonomics provides a broad, deep and practical framework that information professionals can build on; it's full of real world illustrations and I think it is a seminal work. If you are serious about "treating information as an asset" then Infonomics is a must read. -Phillip Radley, Chief Data Architect, BT Group, plc. (British Telecom)Infonomics is a must read for business leaders who intend to succeed in data monetization, a requisite organizational capability for firms competing in the Digital Economy. Doug offers rich examples and detailed foundations that leaders can draw upon as they formulate their data strategies.-Dr. Barbara Wixom, Principal Research Scientist, MIT Sloan Center for Information Systems ResearchDoug Laney brings decades of practical experience to Infonomics, providing a stepwise framework for C-level executives to answer the ‘Why' to monetize data question, as well as how to operationalize the monetization of data throughout the enterprise and position themselves to innovate, compete and lead in their markets. I recommend this book as a must read to enable full potential of all the idle data in your enterprise.-Gokula Mishra, Senior Director, Global Data & Analytics, Supply Chain, McDonald’s CorporationThrough a myriad of relevant examples, Doug successfully brings together data management, analytics, and economics in a book that offers practical guidelines to manage, improve, and monetize an organization's data assets. The book is not only a must read for Chief Data Officers, but for any other executive interested in succeeding in the Information Age.-Leandro Dallemule, Chief Data Officer, AIGThank you Doug for an engaging read and for giving Data a well-deserved "seat at the table." This is a must have book, not only for CDO’s, CIO’s and Data Strategists but, for any executive interested in creating a data driven, info-saavy company. Laney serves up a treasure trove of insights and observations, while also asking some embarrassingly basic questions that beg to be answered by most companies.-Dianna Serio, SVP, Enterprise Data Strategy, First American Financial CorpThe secret is out now. Infonomics encapsulates the characteristics comprising the kinds of companies we favor: they treat and deploy their information as an asset, and fully appreciate its economic value. Since Laney’s pioneering work in data warehousing, he has had a sense of information as something other than a business byproduct or occasionally-interesting resource, and has now graciously passed this on to the rest of us.-Warren Weiss, General Partner, Foundation Capital Since the dawn of data warehousing, information’s real and potential value to organizations in every industry and geography has skyrocketed to the point of underpinning the global economy today. But little has been explored about how to fathom and harvest this value. Infonomics provides the foundation to master what has been intuitively known for years, but not well understood at all. It is essential reading for all corporate management, not just ‘data folks.’"-Bill Inmon, renowned "Father of the Data Warehouse Concept," author and entrepreneurInfonomics is a pragmatic handbook for C-level executives that will enable them to speak, collaborate, and take action on their newest and most valuable asset: information. Laney is spot on by elevating the "asset status" of information…one to be curated, enriched, protected and monetized judiciously. -Steve Bakalar, VP, Digital Transformation, Georgia-PacificAs it dawns to us what it means to be in the Information Age, our society find itself poorly equipped with the tools, language and levers needed to manage this resource effectively. While qualifying and quantifying information value may not be obvious, Doug Laney shows it can be done. Filled with real-world examples, simple frameworks and straightforward practical advice, Infonomics will benefit business leaders, information professionals and policy-makers alike.-David Vaz, Data Governance and Stewardship, National Australia BankReading Infonomics will be engaging and will constantly trigger thoughts of value creation opportunities awaiting organizations, including ones that are immediate. I highly recommended reading this book regardless of your industry or organizational role.-Evon Jones, Diversified former CIO Bausch & Lomb, Liz Claiborne and Hallmark CardsInfonomics is everything you always wanted to know about how to treat and benefit from information as an actual corporate asset, but didn’t even know how or what to ask. It is a must read by CEOs, CMOs, CFOs, CIOs, business leaders, enterprise architects, and everyone involved with data. -Maurice Levy, Retired CEO and chairman, Publicis GroupeDoug Laney's, Infonomics, is an engaging read with interesting twists and turns for valuing data assets. I found myself looking forward to every "next chapter." As a current CDO, this book will become one of my most valuable "go to" resources. Thank you, Doug, for this thought provoking read.-Sherri Zink, SVP and Chief Data Officer, BlueCross BlueShield of TennesseeInfonomics is a must-read for anyone interested in profiting from or managing the rapidly growing information assets held by businesses. It also provides important insights for accountants, who should be thinking about information assets and how they might be reported to business stakeholders. Laney’s engaging style and careful thinking make for a compelling read. -Jon Davis, University of Illinois School of Business, Accountancy Department HeadDoug Laney's well-researched and compelling text is a much-needed breath of fresh air. Laney formalizes the case for finally treating information as the truly valuable asset that it is. Infonomics challenges longheld—and, quite frankly, largely dated—beliefs about data, governance, and IT roles. It may well make you and your organization uncomfortable in the short term—and that's a good thing. -Phil Simon, award-winning author of Analytics: The Agile Way and faculty member at the Arizona State University W. P. Carey School of BusinessInfonomics easily provides the clearest thought leadership for companies on the true economic value of information. In time, textbooks will be rewritten and balance sheets recalculated to account for the monetary value of information. Doug is pioneering the establishment of this new asset class with inspiring examples, useful metrics and sound logic. -Brandon Thomas, Chief Data Officer, Zions BankDoug Laney makes a compelling case for accounting for information as a corporate asset. Infonomics expertly guides organizations to uncover their hidden treasures and realize economic benefits from information assets. A must read for all CIOs." -Cherif Amirat, Ph.D., Chief Information Officer, IEEEThis is a well-written book in the emerging area combining both information and economics. We've heard enough times that data/information is an asset without any proper blueprint but this book outlines clearly how to measure, manage and monetize information as an asset. This will be the new "Tesla" concept book in the new information and economics arena.-Vijay Thiruvengadam, Executive Director for Decision Support and Analytics, University of Michigan Laney was one of the first experts to identify and call out the power of Big Data. Now, in Infonomics, Laney issues a call to action. This book is a welcome addition to the emerging body of serious literature on the power of data in an Age of Information.-Randy Bean, CEO and Founder of NewVantage Partners LLC, and thought-leader and contributor to Forbes, MIT Sloan Management Review, Harvard Business Review, and The Wall Street Journal. This book is essential for any CDO or aspiring CDO. More importantly it should be read by all CEO's who wish to lead a data driven business. The ideas, concepts and examples are well thought through and are rigorous. This will be perpetually on my shelf and on my recommended list.-Peter Jackson, Head of Data, Southern Water, UKI’ve seen how hard this is first hand to transform a business from a product/feature based organization to one that is not only data driven, but competes based on data assets. Infonomics is a great, comprehensive view on how to approach this change and all the considerations to account for through the journey. -Corey Ferengul, Executive-in-Residence, Hyde Park Venture PartnersHis book Infonomics, one of the most interesting I have reviewed in a long time, is about monetizing, managing, and measuring information as an asset for competitive advantage. (...) This type of holistic thinking is typical of business operations and facilitates the showcasing of how information can be put at the service of the business to create new value and economic growth.(...) The result is an impressive condensation of actionable knowledge that reads well and constitutes a deep source of inspiration and guidance for C-suite executives who care about the linkage between information and competitive advantage, improving how information is accessed and used, and realizing the actual and latent value of information assets.- Alessandro Berni, Computing ReviewsTable of ContentsPART I: MONETIZING INFORMATION AS AN ASSET; 1. Why Monetize Information; 2. Top Ways to Monetize Information; 3. Methods for Monetizing Information; 4. Analytics: The Engine of Information Monetization; PART II: MANAGING INFORMATION AS AN ASSET; 5. Information Management Maturity and Principles; 6. Information Supply Chains and Ecosystems; 7. Leveraging Information Asset Management Standards and Approaches; 8. Applied Asset Management for Improved Information Maturity; PART III: MEASURING INFORMATION AS AN ASSET; 9. Is Information an Asset?; 10. Who Owns the Information?; 11. Quantifying and Accounting for Information Assets; 12. Adapting Economic Principles for Information; 13. Infonomics Trends; APPENDIX; A. Information Management Maturity Challenges; B. Landmark Legal Rulings Related to Information Property Rights

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Book SynopsisDramatically improve your decisions with data and AI In Decision Intelligence: Transform Your Team and Organization with AI-Driven Decision-Making, a team of pioneering decision and AI strategists delivers a digestible and hands-on resource for professionals at every part of the decision-making journey. The book discusses the latest technology and approaches that bridge the gap between behavioral science, data science, and technological innovation. Discover how leaders from various industries and environments are using data and AI to make better future decisions, taking both human as well as business factors into account. This book covers: A demystifying behind-the-scenes peek inside how AI models, forecasts, and optimization for business challenges really work, and why they open up entirely new possibilities. A business-ready introduction to decision intelligence, exploring why traditional decision-making strategies are outdated andTable of ContentsFigures List xi Foreword xiii Acknowledgments xvii Introduction xxi Chapter 1 Decoding Decision-Making: Good and Bad Decisions 1 How to Measure the Quality of a Decision 6 The History of Decision-Making 10 The Impact of Technology on Business Decision-Making in the 21st Century 14 Regaining the Human Aspects 17 Chapter 2 Why Traditional Decision-Making Is Broken 21 The New (Corporate) Normal: An Increasingly Dynamic and Complex Reality with Uncertainties 23 Why Data Analytics and Business Intelligence Can’t Keep up with the New Reality 31 The Illusion of Human Control: Will We Ever Be Able to Make the Best Possible Choice? 35 Chapter 3 Decision Intelligence: Making Relevant Information Visible and Actionable 39 How to Shift Your Decision-Making Perspective 43 The Ultimate Partnership Between Humans and Machines 47 Chapter 4 The Business Value of Decision Intelligence 55 From Using DI as a Strategy to DecisionOS 57 Step up the Operational Game: Recurring Use-Cases for Companies 61 Chapter 5 Decision Intelligence in Practice: Industry Examples of Applied DI 67 DI in Logistics 69 DI in Retail 78 DI in Pricing and Marketing 83 Chapter 6 The Technology Stack: Applying AI Systems for Decision-Making 91 Data, the Backbone to Leverage Business Value 95 Artificial Intelligence: Understanding the Patterns Behind 102 Optimization Is Key for Better Business Outcomes 116 Chapter 7 Decision Intelligence Organization: The Key to Unlocking the True Potential of Data-Driven Decision-Making 125 Culture Eats Intelligent Decision-Making for Breakfast 129 Ways of Working in DI Organizations 132 The Four Rs of the DI Organization 137 Cultivating a DI Organization: A Symphony of Skills 142 Recognizing Biases in Your Decision-Making Process 147 Chapter 8 Leading a Decision Intelligence Organization 155 Trust and Courage 158 Transparency and Experimentation 162 Psychological Safety: The Secret Ingredient for a Decision Intelligence Organization 167 Embracing Failure and Forging Forward 175 Epilogue 179 References 183 Index 195

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Book SynopsisThe New Edition of a Business Classic This landmark work, the first to introduce business leaders to analytics, reveals how analytics are rewriting the rules of competition. Updated with fresh content, Competing on Analytics provides the road map for becoming an analytical competitor, showing readers how to create new strategies for their organizations based on sophisticated analytics. Introducing a five-stage model of analytical competition, Davenport and Harris describe the typical behaviors, capabilities, and challenges of each stage. They explain how to assess your company’s capabilities and guide it toward the highest level of competition. With equal emphasis on two key resources, human and technological, this book reveals how even the most highly analytical companies can up their game. With an emphasis on predictive, prescriptive, and autonomous analytics for marketing, supply chain, finance, M&A, operations, R&D, and HR, the book contains numerous new examples from different industries and business functions, such as Disney’s vacation experience, Google’s HR, UPS’s logistics, the Chicago Cubs’ training methods, and Firewire Surfboards’ customization. Additional new topics and research include: Data scientists and what they doBig data and the changes it has wroughtHadoop and other open-source software for managing and analyzing dataData products—new products and services based on data and analyticsMachine learning and other AI technologiesThe Internet of Things and its implicationsNew computing architectures, including cloud computingEmbedding analytics within operational systemsVisual analytics The business classic that turned a generation of leaders into analytical competitors, Competing on Analytics is the definitive guide for transforming your company’s fortunes in the age of analytics and big data.Trade ReviewPraise for the updated edition: Paul Roma, Chief Analytics Officer, Deloitte Consulting LLP— “Competing on Analytics both captured and stimulated a revolution in the business landscape in 2007. It's great to have a new version that incorporates the latest concepts.”Gary Loveman, Executive Vice President, Consumer Health and Services, Aetna; former Chairman and CEO, Caesars Entertainment— “Nowhere is there a better case for analytics than in health care, where the opportunity exists to dramatically improve health and reduce cost by identifying and then closing gaps in care. As Davenport and Harris make clear, the challenges are organizational, not technological or empirical. It takes focused leadership and the establishment of deep analytic capability to drive sustained competitive differentiation.” Praise for the original edition: John Rowe, retired Chairman, President, and CEO, Exelon Corporation—“Competing on Analytics will be invaluable to anyone who is truly interested in making a difference in today's business world.” Rob Neyer, former columnist, ESPN— “In business, as in baseball, the question isn’t whether or not you’ll jump into analytics; the question is when. Do you want to ride the analytics horse to profitability—or follow it with a shovel?” Steve Maritz, Chairman and CEO, Maritz— “Davenport and Harris have raised the bar with their study and insights into how analytics can become a competitive advantage.”

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Book SynopsisThe KM Cookbook serves up a menu of success stories and strategies for organizations wanting to know more about Knowledge Management Standard ISO30401 – whether they intend to pursue certification, or simply seek to use it as a framework to review their existing programme and strategy. Knowledge Management (KM) has been around for over 20 years as a set of tools and methods for connecting, collecting and creating knowledge. Lots has been written, and there are tens of thousands of practitioners out there—in-company specialists and consultants. Unlike Lean, Agile and other business improvement methodologies, KM has never had a single agreed set of tools, or a commercial accreditation or standard. Attending a KM conference can feel a bit like visiting an international street food market! In many ways, the arrival of an internationally agreed standard and vocabulary, imbues fresh professional credibility to the field of Knowledge Management. Trade Review'Firstly, the KM Cookbook provides valuable practical guidance on how to respond to the new KM standard ISO 30401:2018 Knowledge management systems – Requirements which was published by the International Organization for Standardization (ISO) at the end of 2018...Secondly, the KM Cookbook provides guidance in regard to the “how” of KM in a way that recognises not just the diversity of organisational circumstances, but the distinctive characteristics of knowledge.' -- Bruce Boyes * Real KM *Table of ContentsTable of ContentsList of illustrationsIntroduction About the book Explaining the metaphor Part I A new way to cook? 1 A new kitchen 2 What kind of restaurant? 3 The role of the restaurateur 4 The skilled chef 5 Getting some help: the staff 6 Understanding the ingredients 7 The restaurant critic: what to expect in an audit 8 Planning the menu: the KM Chef’s Canvas 9 The KM chef’s specials: taster menu Part II Menus to savourIntroduction: how to read the menus The Americas10 The World Bank: Knowledge Management and machine learning— Narrated by Margot Brown and Vivek Sharma11 Knowledge Management in General Electric: leading-edge communities— Narrated by Dan Ranta12 Beyond KM: Collaborating, Learning and Adapting (CLA) in USAID— Narrated by Piers Bocock and Stacey Young13 Knowledge Management in Schlumberger: ‘Eureka!’— Narrated by Susan Rosenbaum and Alan Boulter14 PROCERGS Brazil: using knowledge and innovation to make government more efficient — Narrated by Luciana Menezes and José JaegerEurope15 The Olympic Games: Knowledge Management and learning pathways— Narrated by Chris Payne16 Médecins Sans Frontières: knowledge without borders? — Narrated by Robin Vincent-Smith17 Transport for London (TfL), UK: learning to be world-class — Narrated by Liz Hobbs18 Syngenta: leaping into networks and cultural KM — Narrated by Nicola Thomson19 Linklaters: knowledge, value-add and innovation — Narrated by Rachel Manser and Ian Rodwell20 Defence Science & Technology Laboratory (Dstl), UK: guarding against organisational amnesia — Narrated by Dominic Davies21 Financial Conduct Authority (FCA), UK: using knowledge to improve detection — Narrated by Christine AstaniouMiddle East22 Creating value in Oman: KM in Petroleum Development Oman (PDO) — Narrated by Hank Malik23 Saudi Aramco, Saudi Arabia: identifying, extracting and regenerating the wells of knowledge — Narrated by Tony MelendezAsia24 MAPNA, Iran: the role of KM in designing and implementing world-scale projects — Narrated by Dr Mohsen HamediKM in mergers and acquisitions – take-away chapter25 TechnipFMC, France, UK and USA: agile KM in a newly merged organisation — Narrated by Kim GloverEndings and beginnings AppendicesInterview questions The restaurant critic (Chapter 7) Knowledge Management in Schlumberger (Chapter 13)Transport for London (Chapter 17) Saudi Aramco (Chapter 23) MAPNA (Chapter 24) Index

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Book SynopsisSriram Narayan, an IT management consultant with ThoughtWorks, has provided IT agility guidance to clients in telecom, financial services, energy, retail, and Internet businesses. He has also served as a leadership coach and a director of innovation. He was a founding member of the ThoughtWorks technology advisory boardthe group that now authors Technology Radar. During a two-year stint at the products division of ThoughtWorks, he helped with product innovation and advocacy on Goa tool that helps with continuous delivery. He has also worn the hats of a developer, open-source contributor, manager, product owner, tester, SOA architect, trainer, and Agile coach. An occasional blogger and speaker at conferences, his writings, talks, and contact information are available from sriramnarayan.com. The opinions in this book are his own.Trade ReviewPraise for Agile IT Organization Design “Continuous delivery is often described from the perspective of the technicians. This is understandable because that is where it started, but it does the process a disservice. Continuous delivery is a holistic approach. It requires change across the organization and it encourages such change, to the betterment of the groups that practice it. This book addresses that problem and looks at CD from an organizational perspective. It starts from Dan Pink’s ideas of intrinsic and extrinsic motivators and describes how to structure an organization for success—how to encourage a focus on autonomy, mastery, and purpose that will motivate your teams and produce high-quality results. This book takes a look at all aspects of organizational design that impact the ability to deliver regular, small, high quality changes. If you follow the advice in this book, your organization will be the better for it.” —Dave Farley, author of Continuous Delivery “A number of years ago, Silicon Valley marketing guru Geoffrey Moore quipped, ‘A bank is just a computer with a marketing department.’ Today, technologies—cloud, social, big data, the Internet of Things, and mobile—continue to drive this unprecedented digital transformation in organizations. As such, the need for agility has moved from software development to corporate boardrooms. Sriram’s book makes the case that to thrive in these fast and uncertain times, enterprise leaders need to rethink how IT, not just software development, is organized, structured, and measured. His book provides guidelines, not prescriptions, which enable innovation, adaptability, and responsiveness at scale.” —Jim Highsmith, Executive Consultant, ThoughtWorks, Author of Adaptive Leadership “Very hands-on and operational book for management of Agile-based development. Provides valuable insight for IT practitioners. A must read for IT professionals.” —A.V. Sridhar, Founder, President & CEO Digite, Inc. “Agile IT Organization Design is an engaging, enlightening, and immensely practical book. While many authors have addressed Agile software development, very few have tackled the wider topic of the more systemic changes necessary to move from Agile software to an agile organization, and onwards to ‘digital transformation.’ Even fewer have done so at more than a very theoretical level. Drawing heavily upon his substantial practical experience, Sriram Narayan’s book explores the pitfalls of many of our current ‘organizational wisdoms’ and gently, but convincingly, suggests appropriate and relevant alternatives to try in their place—all the time backed up by real-world examples. I highly recommend the book to anyone interested in, or struggling with, the challenges and opportunities of achieving organizational agility.” —Chris Murphy, President and Chief Strategy Officer, ThoughtWorks “Agile and continuous delivery transformations require changes in technology, process, and people. This book is the first to tackle the people aspect in depth, and it does this very well. A must read for those taking the journey!” —Anders Wallgren, CTO, Electric Cloud “Agile IT Organization Design tackles all the problems that we just want to ignore. Relying heavily on hands-on experience rather than theoretical exercises, Sriram provides concrete actions to address the issues with Agile software development and continuous delivery at a structural and organizational level. He clearly addresses issues of finance, accountability, and metrics, not just team structure and team processes, and gives many examples and scenarios to help understand how these issues manifest and how the proposed steps work to resolve the issues. Organizational transformations to Agile often fail, not because the individual processes and practices break down, but because the organization itself—its power structure, its organizational norms, and its culture—fight against the gains that Agile has the potential to bring. Sriram focuses our attention on the systemic problems, but then provides action steps to allow us to address these problems in our context. This book presents no silver bullet, as those don’t exist. However, Sriram provides for organizations a way to start facing reality and moving towards an organization that supports not only Agile software development but organizational and business agility.” —Rebecca Parsons, Director at Agile Alliance & CTO at ThoughtWorks “Sriram’s book addresses the rarely-approached topic of Agile organization design in a very pragmatic and thorough manner. It does a great job of explaining the value brought by Agile and DevOps approaches in enterprise-scale organizations, and gives strong details on the ‘how’ to get there. It also paints a very practical picture of how the different processes of the company (budgeting, staffing, metrics, etc.) will be affected by the Agile organizational choices. I see it as the perfect companion book for a large-scale Agile transformation effort.” —Regis Allegre, VP Software Engineering, Cloudwatt “Businesses today are discovering that if they are to build ‘digital first’ experiences for their customers, they need to rethink how their product, marketing, and technology teams work together. Sriram’s book pulls aside the curtain to reveal that the best-kept secrets of the world’s top performing digital organizations are actually very accessible to all. It serves as a pattern language for management of the modern digital enterprise.” —Adam Monago, VP Digital Strategy, ThoughtWorks, @adammonago “Agility is so much more than stand-ups and test driven development. Even the best practices won’t yield results unless backed by the right leadership. Sriram’s book is an important contribution to the all-too-bare bookshelf on leadership of IT organizations. He mixes theory and practical insights in the right measures and the result is as readable as it is full of usable insights.” —Nagarjun Kandukuru, VP Global South Strategy, ThoughtWorks “Sriram covers everything the Scrum coach didn’t tell you. Most books on Agile stop at a team and project level, and that’s exactly where the organizations tend to get lost in the real world of pre-existing organization structures and procedures—which in turn become blockers to achieving ultimate business agility. If you ever wonder why your attempt at Agile is floundering, this is one book where you’ll find some answers for sure.” —Puneet Kataria, Vice President Global Sales, Kayako “The field of Agile is an evolving, moving target and there is little in terms of guidance for managers and staff that are trying to implement it within an enterprise context. This book provides a complete guide to all of the organizational aspects of implementing Agile within the enterprise context, as well as providing extremely useful examples and cogent advice. I would recommend this book to anyone with a general interest in Agile through to senior managers looking to reenergize their enterprise organizations using the principles and practices of Agile.” —Ken Robson, Global Head of Trading Technology, Danske Bank “Sriram has pulled off an audacious attempt at a unified theory of IT. This work led me through the incredible range of issues that I recognize, slotting each one into context and building a vision of how things can and should be. If you want to be elevated above the trenches of Agile and DevOps—to get a better view of where they fit in the digital world that includes sales, finance, governance, resourcing, delivery, and most importantly, people—then read this book. A compelling read that I’m already referring back to.” —Duncan Freke, Development Director, thetrainline.com “Sriram makes a convincing case that digital transformation efforts need IT agility. He also does a great job of explaining how IT agility is more than just engineering and process. This book is a valuable read for those on the digital transformation journey.” —Shashank Saxena, Director, Digital and eCommerce Technology, The Kroger Co. “Adopting Agile software development practices is not just an IT change, it is an organization-wide change. Sriram goes through every aspect of what this means to an organization and gives options for how to bring changes in, including hard-to-change areas like project funding. This book is thought provoking, an easy read, and includes great examples.” —Jeff Nicholas, Director, PB & WM IT Digital Banking APAC, Credit Suisse “This book is for anyone who is looking for clear and focused guidance in the pursuit of modern product delivery. Any transformational leader will find this book a great tool that provides answers to many of the problems of Agile transformation at scale. A great jump start for those looking to improve their effectiveness and responsiveness to business, Sriram’s book recognises that people leadership is the DNA of any Agile transformation.” —Marcus Campbell, Delivery Director, Semantico “Entrepreneurial organizations thrive on continuously adding value, rapidly innovating, and staying close to their customers. Similarly, Agile software development emphasizes continuous, incremental improvements, quick response to change, and close collaboration. Sriram makes a compelling case for Agile design of IT organizations in large enterprises. He goes well beyond describing how an IT organization can adopt Agile development methodologies to explain how any successful digital transformation within a large enterprise must encompass strategy alignment, project portfolios, IT staffing, budgeting, and more. This book is a great read for those who want a digital transformation to have impact both within and beyond their enterprise IT organization.” —Ron Pankiewicz, Technology Director, VillageReach “Organizational structure is a key enabler for a company to achieve its raison d’être. This book lays out the rationale for organizing IT organizations around Agile software development concepts. It provides practical guidance on wide-ranging success factors including tangible org elements such as structure, team design, and accountability, and intangible cultural elements such as alignments and norms. These concepts will certainly help IT companies turn the tide on huge cost and time overruns that are typical on large IT projects.” —Paul Kagoo, Engagement Manager at McKinsey & Co. “Outcomes matter in an increasingly ‘winner takes all’ digital arena. A true digital transformation undertaking, driven by the need to build competitive advantage, is marked by an increase in responsiveness, insights, and engagement, not just cost effectiveness. IT organization is a key partner in this transformation but is seldom structured to succeed in most enterprises. This book makes a case for how IT organization needs to be weaved within outcome-based teams, not activity-based teams, to drive agility and competitive advantage. In general, organizational design is very expensive to engineer in real world situations but this book takes on this tough problem by providing some frameworks and considerations for the reader to evaluate the validity of outcome-based structure in their organization.” —Vijay Iyer, Sr. Product Manager, NetApp “I found Agile IT Organization Design to be well organized with an in-depth knowledge of challenges that IT organizations face, while providing possible ways to address those challenges. Moreover, it was eminently readable and I found myself readily recognizing the problems described within. It may seem odd to describe a business-oriented book as such, but I found this to be an enjoyable read!” —Randy R. Gore, Program Manager, IBM “As enterprises try to ramp up their digital transformation initiatives, there will be an ever-increasing need for better collaboration between IT and business. New org structures will fuel this collaboration. Sriram’s book is a timely elaboration of the importance of org structures for the success of digital initiatives large and small.” —Dinesh Tantri, Digital Strategist, @dineshtantriTable of ContentsPreface xix Acknowledgments xxiii About the Author xxv Glossary xxvii Chapter 1: Context 1 1.1 Focus 2 1.2 Business, IT, and Shadow IT 3 1.3 Business-IT Effectiveness 5 1.4 Digital Transformation 7 1.5 Bimodal IT and Dual Operating Systems 10 1.6 Angles of Coverage 10 1.7 Summary 11 Chapter 2: The Agile Credo 13 2.1 Understanding the Agile Manifesto 14 2.2 Continuous Delivery and DevOps 15 2.3 Agile Culture 16 2.4 Common Themes 18 2.5 Isn’t Agile Dead? 21 2.6 Summary 22 Chapter 3: Key Themes 25 3.1 Software Development Reconsidered 26 3.2 Govern for Value over Predictability 28 3.3 Organize for Responsiveness over Cost-efficiency 30 3.4 Design for Intrinsic Motivation and Unscripted Collaboration 33 3.5 Summary 35 Chapter 4: Superstructure 37 4.1 Business Activities and Outcomes 37 4.2 Centralization and Decentralization 41 4.3 Silos 42 4.4 Summary of Insights 45 4.5 Summary of Actions 46 Chapter 5: Team Design 47 5.1 Framing the Problem 47 5.2 Activity-oriented Teams 48 5.3 Shared Services 54 5.4 Cross-functional Teams 56 5.5 Cross-functionality in Other Domains 61 5.6 Migrating to Cross-functional Teams 63 5.7 Communities of Practice 65 5.8 Maintenance Teams 65 5.9 Outsourcing 66 5.10 The Matrix: Solve It or Dissolve It 68 5.11 Summary of Insights 72 5.12 Summary of Actions 73 Chapter 6: Accountability 75 6.1 Power and Hierarchy 75 6.2 Balance Autonomy with Accountability 77 6.3 Assign Accountability 78 6.4 Minimize Power Struggles 82 6.5 Decide on an Outcome Owner 85 6.6 Migration 86 6.7 Decision Accountability 86 6.8 Planning and Execution 92 6.9 Org Chart Debt 97 6.10 Summary of Insights 98 6.11 Summary of Actions 98 Chapter 7: Alignment 99 7.1 Articulate Strategy for General Alignment 99 7.2 Aligning IT with Business 101 7.3 Structural Alignment 105 7.4 Making Business Play Its Part 107 7.5 Summary of Insights 108 7.6 Summary of Actions 108 Chapter 8: Projects 109 8.1 What Is Wrong with Plan-driven Software Projects? 109 8.2 Budget for Capacity, Not for Projects 110 8.3 Business-capability-centric IT 112 8.4 Project Business Cases 115 8.5 Value-driven Projects 117 8.6 Project Managers 119 8.7 Governance 120 8.8 Change Programs and Initiatives 121 8.9 Summary of Insights 123 8.10 Summary of Actions 123 Chapter 9: Finance 125 9.1 Relevance 125 9.2 Cost Center or Profit Center 126 9.3 Chargebacks 126 9.4 CapEx and OpEx 127 9.5 Conventional Budgeting 130 9.6 Agile Budgeting 132 9.7 Summary of Insights 134 9.8 Summary of Actions 135 Chapter 10: Staffing 137 10.1 Dealing with the Talent Crunch 137 10.2 Go Beyond Project Teams 139 10.3 Better Staffing 141 10.4 Summary of Insights 146 10.5 Summary of Actions 147 Chapter 11: Tooling 149 11.1 Access Control for Unscripted Collaboration 149 11.2 Subtle Effects of the Toolchain 151 11.3 Technology Isn’t Value Neutral 154 11.4 Tool Evaluation 157 11.5 Summary of Insights 158 11.6 Summary of Actions 158 Chapter 12: Metrics 159 12.1 Metrics Don’t Tell the Whole Story 159 12.2 Dashboards Promote Ignorance 162 12.3 The Problem with Targets and Incentives 163 12.4 Reforming the Metrics Regime 171 12.5 Designing Better Metrics 175 12.6 Objections to Metrics Reform 178 12.7 Migration 179 12.8 Summary of Insights 180 12.9 Summary of Actions 181 Chapter 13: Norms 183 13.1 What Are Norms? 183 13.2 Reinforcing Norms 184 13.3 Cooperation over Competition 186 13.4 Living Policies 187 13.5 Consistency over Uniformity 189 13.6 Ask for Forgiveness, Not for Permission 192 13.7 Confidential Surveys 193 13.8 Balance Theory and Practice 193 13.9 Summary of Insights 195 13.10 Summary of Actions 195 Chapter 14: Communications 197 14.1 Intrinsic Motivation 197 14.2 Interpersonal Communications: Problems 198 14.3 Interpersonal Communications: Mitigation 203 14.4 Scaling Employee Engagement through Internal Communications 204 14.5 Deliberating in Writing 208 14.6 The Use and Misuse of Visual Aids 211 14.7 Documents, Reports, and Templates 216 14.8 Summary of Insights 217 14.9 Summary of Actions 217 Chapter 15: The Office 219 15.1 Open-plan Layouts 219 15.2 Ergonomics 222 15.3 Remote Working 224 15.4 Summary of Insights 225 15.5 Summary of Actions 225 Chapter 16: Wrap-up 227 16.1 Summary of Effects 227 16.2 Order of Adoption 233 16.3 Information Radiators 234 16.4 Sample Exercise 235 16.5 IT Services 236 16.6 GICs 240 16.7 Beyond IT 243 Bibliography 245 Index 247

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Book SynopsisDavid Linthicum is on most top-10 lists of technology innovators and influencers, including cloud computing, edge computing, AI, and security technology. David is a best-selling author of more than 15 books and more than 7,000 published articles. He is also the originator of many business-related technology concepts, including enterprise application integration (EAI). He's an innovator within service-oriented architecture (SOA), and now cloud computing and the use of cloud computing for digital transformations.   With his remarkable ability to design, explain, and implement technology solutions to solve existing business problems and create new opportunities, David rose rapidly through the corporate ranks from programmer to CEO, with stops in between that helped inform his holistic view of enterprises. Based in Washington, DC, David currently serves Global 2,000 clients as Deloitte's Chief Cloud Strategy Officer, where he drives new innovations anTable of ContentsChapter 1: How “Real” Is the Value of Cloud Computing? 2 What We Thought We Knew.. . . . . . . . . . . . . . . . . . . . . . . . 2 What Could Go Wrong?.. . . . . . . . . . . . . . . . . . . . . . . . . 12 What Went Right?.. . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Chapter 2: The Realities and Opportunities of Cloud-Based Storage Services That Your Cloud Provider Will Not Tell You About 22 Cloud Storage Evolves.. . . . . . . . . . . . . . . . . . . . . . . . . 22 Junk Data on Premises Moved to the Cloud Is Still Junk Data.. . . . . . . . . 23 Secrets to Finding the Best Cloud Storage Value. . . . . . . . . . . . . . . 33 The Future of Cloud Storage. . . . . . . . . . . . . . . . . . . . . . . 43 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Chapter 3: The Realities and Opportunities of Cloud-Based Compute Services That Your Cloud Provider Will Not Tell You About 44 The Trade-offs of Multitenancy.. . . . . . . . . . . . . . . . . . . . . . 45 CPU Performance, Meet the Internet. . . . . . . . . . . . . . . . . . . . 51 Paying Too Much for Cloud Compute? Here's Why.. . . . . . . . . . . . . . 57 Picking the Right Operating Systems.. . . . . . . . . . . . . . . . . . . 58 Picking the Right Memory Configurations.. . . . . . . . . . . . . . . . . . 59 The Concept of Reserved Instances.. . . . . . . . . . . . . . . . . . . . 59 Going Off-brand. . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Chapter 4: Innovative Services and Public Clouds: What Do You Really Pay For? 64 AI/ML.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Serverless.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 DevOps/DevSecOps.. . . . . . . . . . . . . . . . . . . . . . . . . . 75 Analytics.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Edge and IoT.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Emerging Technologies.. . . . . . . . . . . . . . . . . . . . . . . . . 87 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Chapter 5: Containers, Container Orchestration, and Cloud Native Realities 88 Containers.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Container Orchestration and Clustering.. . . . . . . . . . . . . . . . . . 93 Cloud Native. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Technology Meets Reality.. . . . . . . . . . . . . . . . . . . . . . . . 108 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Chapter 6: The Truths Behind Multicloud That Few Understand 110 Hybrid Cloud Realities. . . . . . . . . . . . . . . . . . . . . . . . . 110 The Move to Plural Public Clouds.. . . . . . . . . . . . . . . . . . . . 113 Multicloud Upside Realities.. . . . . . . . . . . . . . . . . . . . . . . 118 Multicloud Downside Realities.. . . . . . . . . . . . . . . . . . . . . . 124 Key Concepts for Multicloud Success. . . . . . . . . . . . . . . . . . . 127 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Chapter 7: Cloud Security Meets the Real World 132 An Insider's Guide to Cloud Security Fundamentals.. . . . . . . . . . . . . 133 What Cloud Security Worked.. . . . . . . . . . . . . . . . . . . . . . 137 What Cloud Security Didn't Work. . . . . . . . . . . . . . . . . . . . . 139 The Rise of Non-Native Cloud Security.. . . . . . . . . . . . . . . . . . 144 The Rise of Proactive Security.. . . . . . . . . . . . . . . . . . . . . . 147 The Rise of Security Automation.. . . . . . . . . . . . . . . . . . . . . 149 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Chapter 8: Cloud Computing and Sustainability: Fact Versus Fiction 152 Initial Thinking: Cloud Data Centers, Bad.. . . . . . . . . . . . . . . . . 155 The Politics of Sustainability.. . . . . . . . . . . . . . . . . . . . . . . 158 Finally, Sharing Is Possible.. . . . . . . . . . . . . . . . . . . . . . . 159 Green Application Development?. . . . . . . . . . . . . . . . . . . . . 166 Multicloud as a Sustainability Weapon?.. . . . . . . . . . . . . . . . . . 167 What Is Your Real Impact?.. . . . . . . . . . . . . . . . . . . . . . . 169 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Chapter 9: The Evolution of the Computing Market 172 Forced March to the Cloud?. . . . . . . . . . . . . . . . . . . . . . . 173 More Consumption, but Prices Stay Static.. . . . . . . . . . . . . . . . . 177 The Power of a Few Players.. . . . . . . . . . . . . . . . . . . . . . . 178 The Emergence of Commoditization.. . . . . . . . . . . . . . . . . . . 183 The Emergence of System Repatriation.. . . . . . . . . . . . . . . . . . 186 The Rise of Federated Cloud Applications and Data.. . . . . . . . . . . . . 188 Traditional Systems Remain…Why?.. . . . . . . . . . . . . . . . . . . 192 Battle for Human Talent. . . . . . . . . . . . . . . . . . . . . . . . . 193 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Chapter 10: Here's the Future of Cloud Computing from an Insider's Perspective…Be Prepared 198 Continued Rise of Complex Cloud Deployments.. . . . . . . . . . . . . . 199 Refocus on Cross-Cloud Systems.. . . . . . . . . . . . . . . . . . . . 202 Changing Skills Demands.. . . . . . . . . . . . . . . . . . . . . . . . 214 Cloud Security Shifts Focus.. . . . . . . . . . . . . . . . . . . . . . . 217 Cloud Computing Becomes Local.. . . . . . . . . . . . . . . . . . . . 219 Industry Clouds Become Important.. . . . . . . . . . . . . . . . . . . . 220 Where Is Edge Computing?.. . . . . . . . . . . . . . . . . . . . . . . 221 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Chapter 11: Wrapping Things Up: Miscellaneous Insider Insights 224 Cloud Can Make Life Better.. . . . . . . . . . . . . . . . . . . . . . . 224 Changes in the Skills Mix.. . . . . . . . . . . . . . . . . . . . . . . . 233 The Objectives Change.. . . . . . . . . . . . . . . . . . . . . . . . . 236 The Market Absorbs the Weak, and the Weak Emerge Again.. . . . . . . . . 237 Cloud Technology Continues to Be a Value Multiplier.. . . . . . . . . . . . 240 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241 9780137935697, TOC, 2/23/2023

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Book SynopsisWith the advent of the Internet and the limitless information it contains, we''re less sure about what we know, who knows what, or even what it means to know at all. And yet, human knowledge has recently grown in previously unimaginable ways and in inconceivable directions. In Too Big to Know , David Weinberger explains that, rather than a systemic collapse, the Internet era represents a fundamental change in the methods we have for understanding the world around us. With examples from history, politics, business, philosophy, and science, Too Big to Know describes how the very foundations of knowledge have been overturned, and what this revolution means for our future.Trade ReviewMarc Benioff, chairman, CEO salesforce.com, bestselling author of Behind the Cloud "Led by the Internet, knowledge is now social, mobile, and open. Weinberger shows how to unlock the benefits." John Seely Brown, co-author of The Social Life of Information and A New Culture of Learning "Too Big to Know is a stunning and profound book on how our concept of knowledge is changing in the age of the Net. It honors the traditional social practices of knowing, where genres stay fixed, and provides a graceful way of understanding new strategies for knowing in today's rapidly evolving, networked world. I couldn't put this book down. It is a true tour-de-force written in a delightful way." Daniel H. Pink, author of Drive and A Whole New Mind "With this insightful book, David Weinberger cements his status as one of the most important thinkers of the digital age. If you want to understand what it means to live in a world awash in information, Too Big to Know is the guide you've been looking for." Tony Burgess, Cofounder, CompanyCommand.com "David Weinberger's Too Big to Know is an inspiring read--especially for networked leaders who already believe that the knowledge to change the world is living and active, personal, and vastly interconnected. If, as David writes, 'Knowledge is becoming inextricable from--literally unthinkable without--the network that enables it' our great task as leaders is to design networks for the greater good. David casts the vision and gives us excellent examples of what that looks like in action, even as he warns us of the pitfalls that await us."

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Book SynopsisWhile organisations become more and more global, they also become more and more dispersed and virtual. This challenges the sense of a shared organisational identity and the ability of employees to communicate personally held knowledge. To address these challenges this book offers an innovative multidisciplinary approach to knowledge communication in global organisations. The book develops a multidisciplinary analytical lens through which to understand employee identity formations and knowledge communication practises. Using detailed analyses of interviews from a real organisation, the book builds an understanding of how 21st century employees make sense of a virtual organisational reality characterised by multiple simultaneous projects and virtual, dispersed teams. These analyses are conducted using a new discourse analysis method for analysing research interviews, Discursive Sensemaking Analysis. Using these methods and findings, researchers, project managers and HR professionals wTable of ContentsChapter 1: Introduction Part I: Discursive Sensemaking – Foundation, theory & method Chapter 2: Discursive Sensemaking Analysis - a foundation Chapter 3: Discursive Sensemaking Analysis – a theory Chapter 4: Discursive Sensemaking Analysis – a method Part II: Multidisciplinary perspective on knowledge communication practices in virtual teams Chapter 5: Challenges and opportunities of virtual work in global organisations Chapter 6: A vocabulary for describing virtual knowledge communication Chapter 7: Knowing as learning in Communities of Practice (CoP) Chapter 8: Professional identity as (D)iscursive construction Chapter 9: Relationships supporting virtual knowledge communication Chapter 10: Conclusion and discussion of theory and findings

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Book SynopsisThis element takes the view of people management to unfold the evolution of Japanese management studied over time internationally. The underlying innovation ecosystem interconnects with the learning philosophy embedded in people. The people-centric innovation ecosystem is proposed as a generalizable framework for firms' sustainable development.Table of Contents1. Introduction; 2. Literature review: what is understood as Japanese management?; 3. The invisible part of the iceberg: further thoughts on Japanese management; 4. Japanese managers, enterprises, and industries: some insiders' view; 5. People-centric innovation ecosystem; 6. Discussion and learning for Asia's emerging powers; References.

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Book SynopsisThe Venture Capital Investment Framework Venture capital is the economic engine that drives entrepreneurship and innovation through capital investments, board membership, advice, introductions to relevant employees, and customers. Despite the outsized importance of venture capital, the inner workings remain hidden. Venture is still a mentor-led industry and it is an industry where you have to do a lot of self-educationyou have to learn by doing, and you have to get up to speed quickly. Until now. Author William Lin spent over a decade in venture capital, starting in an entry-level position, helping to start a leading VC firm from scratch, and eventually becoming Managing Partner. In The VC Field Guide: Fundamentals of Venture Capital, Lin shares his unique framework, the Venture Capital Investment Framework, to help any venture capitalist, entrepreneur, or investor make better investment decisions, quicker. He delivers an incisive and practical handbooTable of ContentsForeword xi Preface xiii Acknowledgments xv Part I Introduction 1 Introduction 3 My Background 3 Who Is This Book For? 9 The Framework’s Origin 10 Endnote 14 Part II The Venture Capital Investment Framework 15 Chapter 1 The Venture Capital Investment Framework 17 Startup Investing 17 Chapter 2 Who = Team 23 Different Paths to Success 26 Curiosity Is a Must- Have for Founding Teams 27 Individual or Company Growth? 30 The CEO and Team Challenges 31 Curiosity and ? 33 Failure Is a Valued Asset 37 In- Person Data 38 Team Dynamics that Work 40 Chapter 3 What = Problem 47 Deep Questions, First Principles 49 Common Sense and Bias 52 You Don’t Have to Solve Your Own Problem 53 Finding a Problem 55 Chapter 4 When = Timing 59 Timing = Environment 61 Specialization Leads to Success, Leading to Optionality 62 Generational Timing 64 Timing and Disruption 66 The Rise and Fall of Companies 68 Chapter 5 Where = Market 73 How VCs Look at TAM 74 Strategy for VCs Based on the Size of the Firm 79 Calculating TAM and What Does It Imply? 81 Chapter 6 Why = Solution 83 Solving One Problem Really Well 85 Building the Right Solution 87 Building a Sustainable Business 90 Chapter 7 How = Scale 91 The Sales Organization 93 Sales Organization and Customer Alignment 96 The Technology Organization 98 Chapter 8 How to Use the VCIF 101 The VCIF in Action: An Investment We Made 102 An Investment We Didn’t Make 107 Stages 112 Part III Notes to Stakeholders 115 Chapter 9 The Venture Capital Role 117 The Basics of a Venture Capital Firm 118 Winners Lose a Lot 123 Metrics 126 My First Trial by Fire 128 Chapter 10 Notes for Students 135 Three Entry- Level Career Paths in Venture 135 Chapter 11 Notes for Current VCs 141 VC Career Paths 141 VC Career Myths 147 Chapter 12 Notes for Entrepreneurs: Some Thoughts 151 Chapter 13 Notes for Startup Customers 155 Chapter 14 Notes for LPs: Characteristics of Some of the Best VCs 159 Sector Knowledge 161 Chapter 15 Long- Term Planning: Venture Capital Cycles, Optionality, Starting a VC Firm 165 Venture Capital Cycles 167 Optionality 168 Could You Start Your Own VC Firm? 172 Conclusion 175 Afterword 179 Glossary 181 Index 185

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Book SynopsisIn today’s world, strategic knowledge management is a critical practice for all businesses seeking to protect its assets and produce intelligible and useable information. However, formally implementing a comprehensive knowledge management infrastructure to support an organization—enabling businesses to create, protect, and collaborate through knowledge—is often easier said than done. How do businesses adapt to the evolving challenges of knowledge management, and what best-practice tips are actually based on common misconceptions? From social media and collaborative information systems to new technological developments in cognitive computing and artificial intelligence, (Il)logical Knowledge Management dives deep into the sometimes less-than-logical approaches to knowledge management that pervade present practice. It goes beyond existing understanding of how knowledge is transferred, stored, and shared to address the key challenges organizations face in overseeing their business’ knowledge management efforts. In finding the logical by way of the illogical, Beverly Weed-Schertzer highlights opportunities in both the public and private sectors to improve the efficacy and extent of knowledge management infrastructure.Table of ContentsChapter 1. Sources and Segmentation Chapter 2. (Il)Logical Knowledge Process Chapter 3. Tools for Knowledge and Organizational Learning

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Book SynopsisMark Schwartz, author of leadership classics A Seat at the Table and The Art of Business Value, reveals a new (empowering) model for the often soul-shattering, frustrating, Kafkaesque nightmare we call bureaucracy. Through humor, a healthy dose of history and philosophy, and real-life examples from his days as a government bureaucrat, Schwartz shows IT leaders (and the whole of business) how to master the ways of the Monkey, the Razor, and the Sumo Wrestler to create a lean, learning, and enabling bureaucracy. For anyone frustrated by roadblocks, irritated the business can't move fast enough, or suffering under the weight of crushing procedures, this book is for you. No matter your role, you need a playbook for bureaucracy. This is it. With this playbook, you can wield bureaucracy as a superpower and bust through it at the same timeTrade Review“Mark Schwartz turns the tables on bureaucracy, offering a practical guide to stripping out a labyrinth of rules and replacing them with simplicity, ease, and automation. His version of a benevolent bureaucracy paves the path for digital transformation and facilitates creativity and innovation.” -- Kimberly Jonson, COO, Fannie Mae“Bureaucracy has never been discussed in such an entertaining and educational way before. Learn how to clean out the organizational ‘scar tissue' that is slowing you down.” -- Adrian Cockcroft, former VP of Amazon Sustainability Architecture“What do ancient Egypt, Louis XIV, Napoleon, Thomas Hobbes, Moby Dick and the very-often-referred-to Max Weber have to do with digital transformation? A great deal, because bureaucracy is a permanent guest in history and a necessary evil. So whether you have fallen in love with bureaucracy or hate it, you should read this book. Bad bureaucracy can dehumanize, promote blind spots and stifle innovation. But good bureaucracy can introduce fairness and provide efficiency through scalability and predictability, e.g., in regulatory compliance. Once again, Mark manages to combine exciting storytelling with tangible analogies from history and daily life.” -- Chris Russ, Program Director and Senior Lecturer, ZHAW School of Management and Law“My brain continues to turn around quantum bureaucracy. How to get the right amount of it at the right time and in the right place, but no more and not there unless you look. Maybe Schrodinger's Bureaucracy is something I need to work on and think about…Great read, and I'm so thankful to Mark for writing this book to reform bureaucracy. With his insight into razor-bearing sumo monkeys, we can progress toward a more modern way of managing. Like Jonah, I felt trapped with no way to determine my own direction. Mark provides great tools for guiding the whale.” -- Josh Seckel, Specialist Leader, Deloitte Digital“Mark has done it again: with his usual wit and verve, he has cut past normal lazy blather about ‘bloated bureaucracies' to get to the truth about their place in the world. In doing so, he outlines not only why bureaucracies are necessary, but how they are best fought through a deep understanding of their internal logic and weak points. [The (Delicate) Art of Bureaucracy] serves as a handbook on how to fight the good fight not just for IT, but for the world too.” -- Ian Miell, Cloud Native Consultant, Container Solutions“A must read for leaders trying to break the vicious circle of ‘it can't be done' in complex organizations. Based on history, sociology, and his own experiences, Mark Schwartz explains the different perspectives on bureaucracy and how to bust it with practical steps. The perfect handbook for transformation under constrained circumstances.” -- Renato Garcia Pedigoni, CDO, Grupo Boticário“My organization launched an internal program called ‘Kill Bureaucracy' (Kill B). Reading this book made me realize the obvious: One does not simply kill bureaucracy. Following the guidelines and practical examples in this great book, one will understand that he has to simply transform from ‘Homo bureaucraticus' to a monkey, a sumo wrestler, or a razor!” -- George Chr. Georgiou, Enterprise Architect, Bank of Cyprus“The (Delicate) Art of Bureaucracy is so creative, clever, and enlightening, it will help me remove digital transformation headwinds for years to come. It's a must read for government and business leaders as they embark on digital transformation. It will make you a better digital leader by giving you the knowledge to use bureaucracy as a digital accelerator, and it belongs on your office desk today.” -- Chris Radich, VP Digital Strategy, Salesforce“A shrewd and entertaining account of how bureaucracy becomes entrenched in social organizations and of its encumbering effects on the process of change. But its greatest value is in the sharing of strategies and tactics for knowledge workers trammeled by bureaucracy to—like Sumo wrestlers—turn the weight of the red tape to their advantage and become innovator-makers.” -- Renata Brogan, Solutions Architect, Women in Tech, Women in IT“It takes great curiosity to deeply understand organizational bureaucracy, great courage to challenge it, and pure genius to know how to bend it to your will. In this book, Mark delivers a razor-sharp analysis on all of the above and then shares with us a comprehensive roadmap to a better future, where bureaucracy finally becomes the organizational enabler it was always intended to be.” -- John Walsh, Business Relationship Manager, PepsiCo“Mark Schwartz has written a classic on bureaucracy that will always be relevant. A very readable, insightful, playful, useful, and enjoyable book that will help readers who are bureaucrats of any flavor—and any of us who think we don't need bureaucracy but do—as long as it is a lean and learning bureaucracy. Mark provides the techniques of the Monkey, the Razor, and the Sumo Wrestler to effect the required change. As always, a bonus in Mark's books are enjoyable mini-lessons in literature, philosophy, mythology, and pasta!” -- Tom Michelli, Former Acting Department of Defense Principal Deputy CIO, CIO US Coast Guard, and CIO US Immigration and Customs Enforcement“Need ideas to accelerate change and disrupt bureaucracy? This book brings analogies that will relate to your world. Mark uses three levers as themes, each with usable playbooks, that will give you the confidence and early wins to maintain momentum as you break through the barriers most organizations face.” -- Chris Richardson, Deputy CIO, IT Development, Mobility, Smart Cities, Arizona State University“Mark Schwartz turns the tables on bureaucracy, offering a practical guide to stripping out a labyrinth of rules and replacing them with simplicity, ease, and automation. His version of a benevolent bureaucracy paves the path for digital transformation and facilitates creativity and innovation.” -- Kimberly Jonson * COO, Fannie Mae *“This fascinating book will make you rethink bureaucracy and give you actionable tools to manage in increasingly complex environments. Mark's ability to weave philosophy, history, and humor throughout his reflections on real-life experiences puts important concepts in a completely new and important context. His playbook for addressing bureaucracy is compelling and clear—I look forward to adopting many of his recommendations. Hooray for the intersection of Liberal Arts and Computer Science!” -- Rich Seltz, CIO, CDO, Cabot Microelectronics“I identified with every chapter. Although we tend to think that bureaucracy is a disease and there are no magic recipes to change our way of thinking, we can always think of leaving it on the light side of the force.” -- Laura Caceres, Operations Director, DevOps LATAM“Informative, interesting, and thought provoking piece that raises the veil on bureaucracy. It elucidates bureaucracy's history, evolution, practices, approaches, perceptions, and learnings. This book comes with a great deal of objectivity that propels the mind to seek innovative ways to create an enabling bureaucracy!” -- Ikoabasi Akpan, Sales Manager, Air France-KLM“A remarkable and eye-opening journey on bureaucracy written with spark and wit. It will give you a completely different perspective on bureaucracy—particularly entering the next normal. A must-read for all who want to realign and shift bureaucracy towards learning instead of using it as a Schimpfwort (a great word)!” -- Eveline Oehrlich, Chief Research Director, DevOps Institute“Bureaucracy has long been a major impediment to transformation. With his usual style of complementing his progressive thinking with a variety of literary references and wit, Mark provides an engaging, insightful, and balanced view on a topic that could easily make one's eyes bleed! In this book you will find a practical guide to busting bureaucracy and turning it into a force for good, all while staying true to the modern techniques of Agile and DevOps—with the help of a Monkey, a Razor, and a Sumo Wrestler.” -- Keith Madsen, SVP, Cloud and Advanced Technology, Bank of America“As someone that has been a cog in large, faceless corporations, I found bureaucracy stifling enough to abandon the heavy-handed rules and processes of large enterprise for the startup world. But even startups can become victims of senseless and unbending rituals. I discovered that bureaucracy has no preferred host. You may not come to love bureaucracy, but you will appreciate the wisdom in Mark's sage advice. In his battles with the Leviathan that is the USCIS, he brings levity and plenty of Moby Dick references as he deftly avoids the traps set by the devilish MD-102 by channeling the ways of the Monkey, the Razor, and the Sumo Wrestler and become a force for positive change.” -- Mark Birch, Founder, Enterprise Sales Forum; Founder DEV.BIZ.OPS“Mark is to bureaucracy as Sun-Tzu is to the art of war. Read this book to capitalize on the good intended from bureaucracy and have the scissors you always hoped for to reshape it to be enabling, learning, and lean. Leverage the weight of bureaucracy to your advantage like a champion organizational Sumo wrestler.” -- Jamie Scott Berniker, Executive Director, Corporate Development, global bank“Mark has done it again, giving us IT professionals insights into how we, with our software and our creative software development processes, can change heavy, unproductive bureaucratic corporations into adaptable, human-friendly, value-driven bureaucratic corporations that we all love to work for. Red tape is here to stay; it's a matter of being smart about it. This book for sure will be one I am going to refer to when meeting my colleagues and peers.” -- Allan Nyland Christensen, Senior Transformation Manager, LEGOTable of ContentsContents Editor's PrefaceAuthor's PrefaceIntroduction: We're Bureaucrats All Part One: Digital Transformation and BureaucracyOverture: Try It Yourself1: What Are We Talking About?2: A Chaos Monkey in the Bureaucracy3: IT: The Biggest Baddest Bureaucrats4: Bureaucracy is Bad5: Bureaucracy is Good Part Two: Building a Better Bureaucracy6: We've Been Doing Bureaucracy Wrong7: Towards an Enabling Bureaucracy8: Towards a Learning Bureaucracy9: Towards a Lean Bureaucracy10: Bureaucracies of Metrics Part Three: The Playbook11: The Playbook: How to Bust Bureaucracy12: The Way of the Monkey13: The Way of the Razor14: The Way of the Sumo Wrestler15: The Black Belt Bureaucrat AfterwordEndnotesBibliography

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Book SynopsisTODAY'S LEADERS KNOW THAT SPEED and agility are the keys to any company's success, and yet many are frustrated that their organizations can't move fast enough to stay competitive. The typical chain of command is too slow; internal resources are too limited; people are already executing beyond normal expectations. As the pace accelerates, how do you inspire people's energy and creativity? How do you collaborate with customers, vendors, and partners to keep your organization on the cutting edge? What kind of organization matches the speed and complexity that businesses must master--and how do you build that organization? Jim Whitehurst, CEO of Red Hat, one of the world's most revolutionary companies, shows how open principles of management--based on transparency, participation, and community--reinvent the organization for the fast-paced connected era. Whitehurst gives readers an insider's look into how an open and innovative organizational model works. He shows how to leverage it to build community, respond quickly to opportunities, harness resources and talent both inside and outside the organization, and inspire, motivate, and empower people at all levels to act with accountability. The Open Organization is a must-read for leaders struggling to adapt their management practices to the values of the digital and social age. Brimming with Whitehurst's personal stories and candid advice for leading an open organization, as well as with instructive examples from employees and managers at Red Hat and companies such as Google, The Body Shop, and Whole Foods, this book provides the blueprint for reinventing your organization.Trade Review"If you're looking for a good business book to dive into, add this to your list." -- The Huffington Post "CEO Jim Whitehurst's The Open Organization is the best business book of the year." -- Seeking Alpha (seekingalpha.com) ADVANCE PRAISE for The Open Organization: MICHAEL DELL, Chairman and CEO, Dell-- "In The Open Organization, Jim Whitehurst clearly demonstrates how building avidly engaged communities of employees, partners, and customers can ignite the kind of passion and innovation that drive outsized results for businesses and for society as a whole. This is a great read for anyone hoping to lead and succeed in a society being redefined by expectations of transparency, authenticity, access--and yes, openness." CHRIS ANDERSON, Cofounder and CEO, 3D Robotics; former Editor in Chief, Wired magazine-- "In a wired world, everyone knows that management needs to change from 'command and control' to leadership based on transparency, collaboration, and participation. But the question is, how do you actually lead that way? Jim Whitehurst's interesting tale of his own reinvention as a leader, with lessons from other leaders in companies such as Whole Foods, Pixar, and Zappos, finally provides the blueprint that leaders have been seeking." JEANIE DANIEL DUCK, Former Senior Partner and Managing Director, The Boston Consulting Group; author, The Change Monster-- "Many people are wary of change. For executives who worry about Millennial employees and the power of the internet, it is scary indeed. Yet those same employees could offer valuable new perspectives, ideas, and passion. The question is, how do today's managers capture those desirable attributes without setting off the perfect storm? The answers are in Jim Whitehurst's book." CHARLENE LI, Founder and CEO, Altimeter Group; author, The Engaged Leader and Open Leadership-- "In today's disruptive economy, only the leaders--and their organizations--who are open and learn to adapt to the fast-changing needs of customers and employees will survive. Whitehurst speaks from personal experience about what works--and what doesn't--to foster openness and speed. If you have even an inkling of a desire to lead an innovative, fast-moving, and engaged organization, this book is for you." JOHN CHAMBERS, Chairman and CEO, Cisco-- "With The Open Organization, Whitehurst takes us where all leaders need to be if we want to succeed in the future--outside of our traditional comfort zones."

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Book SynopsisTrade Review"...a very good guide for catalogers who are just embarking on their cataloging career." --TechnicalitiesTable of Contents1. Introduction to cataloguing classification 2. Descriptive cataloguing codes and the anatomy of AACR2 3. AACR2 general rules and rules for books 4. AACR2 access points and headings 5. FRBR and FRAD: the conceptual models underlying RDA 6. RDA: the new standard for descriptive cataloguing 7. Classification 8. Dewey Decimal Classification 9. Library of Congress Classification 10. Subject access: LCSH, Children’s Subject Headings and Sears List of Subject Headings 11. MARC 21: digital formats for cataloguing and classification data 12. Metadata

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Trade Review"Anyone concerned with protecting soft targets can learn something from this book,…this is one of the most comprehensive and readable books on this important subject. Readers will no doubt look forward to more from these authors." --ASIS Dynamics "...a comprehensive and detailed examination of the measures required to prevent active shooter events, ranging from preparing for, responding to, and recovering from such incidents." --Journal of Counterterrorism and Homeland Security InternationalTable of Contents1. Active Shooter and Workplace Violence History 2. Motivations and Triggers 3. Effective Planning 4. First Responders and the Private Sector 5. Coordinated Response, Expectations and Goals 6. Internal and External Communications 7. Human Resources 8. Preparedness9. Training, Awareness, Education and Exercise 10. Recovery AppendixA. Types and Classifications of MurderersB. Psychological Characteristics of MurderersC. Recovery From an Active Shooting EventD. Active Shooter and Workplace Violence Training ExerciseE. Case Studies

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Book SynopsisInformation and Knowledge Organisation explores the role of knowledge organisation in the digital humanities. By focusing on how information is described, represented and organised in both research and practice, this work furthers the transdisciplinary nature of digital humanities.Including contributions from Asia, Australia, Europe, North America and the Middle East, the volume explores the potential uses of, and challenges involved in, applying the organisation of information and knowledge in the various areas of Digital Humanities. With a particular focus on the digital worlds of cultural heritage collections, the book also includes chapters that focus on machine learning, knowledge graphs, text analysis, text annotations and network analysis. Other topics covered include: semantic technologies, conceptual schemas and data augmentation, digital scholarly editing, metadata creation, browsing, visualisation and relevance ranking. Most importantly, perhaps, thTrade Review“This book represents a high-level work aimed at researchers and academics in the areas of digital humanities, cultural heritage informatics and information science, as well as professionals in libraries, archives and museums (LAMs), with a focus on the fundamental theories, models and best practices in knowledge organisation. It contains research articles and experiments by authors who have been recognized as experts in the field and are at the forefront of national and international collaborations. Each of the chapters constitutes a unique and innovative contribution. Put together, this monograph represents one of the most important areas of research in this field in the 2020s.” -- Marcia Lei Zeng, Kent State University, USA."Over the last two decades, the Digital Humanities has passed its emerging and evolving stages and now rapidly approaches a more advanced and sophisticated realm of its development as a mature and multidisciplinary area of research and practice. At the same time, scholars and practitioners in this new territory need a range of well-established theories, tools and techniques to collect, organise, share, and generate information and knowledge related to their activities and achievements. This book is a timely response to this urgent need at various levels. It provides an informative and insightful vision towards the applicability and transferability of information and knowledge organisation scholarship for the progress of Digital Humanities. Information professionals, students, and scholars across the GLAM sector (Galleries, Libraries, Archives and Museums) will find the book informative and enlightening. Furthermore, it shows how they can collaborate with scholars and practitioners in the Digital Humanities projects and contribute to the further advancement of this area." -- Yazdan Mansourian, School of Information and Communication Studies, Charles Sturt University, Australia. "This is the first book that addresses the role of information and knowledge organization (IKO) in digital humanities (DH). The book chapters provide snapshots of how information can be organized in various contexts in digital humanities. Organizing cultural heritage collections in digital environments is addressed in topics such as the creation and adoption of conceptual models and metadata standards, the incorporation of linked open data, approaches to enriching metadata, and the aggregation and interoperability of metadata across cultural heritage collections. Several chapters were devoted to managing digital humanities resources for preservation and reuse, and examples of semi-automated and automated approaches to supporting knowledge organization for improved access, discovery and navigation of digital humanities materials. These diverse topics are discussed from the international perspectives. The book may inspire the researchers of the two fields (IKO and DH) to study knowledge organization methods for processing digital humanities materials and humanities-driven knowledge organization approaches, and may also encourage the collaboration of the researchers in the two fields. The book may also be useful to information professionals in managing digital humanities resources." ~ Yejun Wu, Associate Professor, School of Library and Information Science, Louisiana State University, USA.”This volume comes as an extremely timely contribution to bridge the gap between knowledge organisation and digital humanities fields. Their points of convergence are very apparent but still - especially considering that information studies, the home discipline of knowledge organisation, has been increasingly active in digital humanities community - there has been little comprehensive work to bring the two together in dialogue. Golub and Liu's volume takes an important step to this direction by lining up a highly international and diverse collection of chapters shedding light to major contexts where knowledge organisation plays a crucial role in and for digital humanities research and vice versa.” ~ Professor Isto Huvila, Department of ALM, Uppsala University, Sweden.Table of ContentsForeword; Preface; Chapter 1: Knowledge Organisation for Digital Humanities: An Introduction; PART I. MODELLING AND METADATA; Chapter 2: Modelling Cultural Entities in Diverse Domains for Digital Archives ; Chapter 3: Collection-Level and Item-Level Description in the Digital Environment: Alignment of Conceptual Models IFLA LRM and RiC-CM ; Chapter 4: Linked Open Data and Aggregation Infrastructure in the Cultural Heritage Sector: A Case Study of SOCH, a Linked Data Aggregator for Swedish Open Cultural Heritage; Chapter 5: A Semantic Enrichment Approach to Linking and Enhancing Dunhuang Cultural Heritage Data; Chapter 6: Semantic Metadata Enrichment and Data Augmentation of Small Museum Collections Following the FAIR Principles; Chapter 7: Digital Research, the Legacy of Form and Structure and the ResearchSpace System; PART II. INFORMATION MANAGEMENT; Chapter 8: Research Access to In-copyright Texts in the Humanities; Chapter 9: SKOS as a Key Element for Linking Lexicography to Digital Humanities; Chapter 10: Linked Data Strategies for Conserving Digital Research Outputs: The Shelf Life of Digital Humanities; PART III: PLATFORMS AND TECHNIQUES; Chapter 11: Heritage Metadata: A Digital Periegesis; Chapter 12: Machine Learning Techniques for the Management of Digitised Collections; Chapter 13: Exploring Digital Cultural Heritage through Browsing; Index.

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Book SynopsisThis book captures a range of important developments that have occurred in Information Systems over the last forty years, with a particular focus on India and the developing world. Over this time, Information and Communications Technology (ICT) and Information Systems (IS) have come to play a critical role in supporting, complementing and automating managerial decisions, shaping and transforming industries, and contributing to deep societal and economic change. This volume examines a range of topics for those interested in the adoption and use of these technologies across varied situations. It combines empirical studies on the application and impact of IS with commentaries, debates and insights on the transformative role that IT and the IT industry have played, and continue to play, within India as well as globally. The book draws attention to issues and challenges that organizations grapple with in tech-enabled environments, and provides insights on the role of autTable of ContentsList of Figures. List of Tables. Foreword. Preface. Contributors.1. Information Systems in India: dare to Cross.Part 1 Technology in action: an Indian perspective. 2. Automation and computers: hasten slowly. 3. Information and communication yechnologies in India: outweighing negatives in development. 4. Information and Communication Technology (ICT) in India: a reality check.Part 2 Adoption of technology: issues and challenges. 5. E-Government in India. 6. Internet based distribution systems: a framework for adoption. 7. Trust and its determinants in internet banking: a study of private sector banks in India. 8. Structuring IT function: imperative for the new millennium.Part 3 Behavioural issues in the IT industry. 9. Collaborative tools and virtual team effectiveness: an inductively derived approach in India’s software sector. 10. Turnover intentions amongst women BPO professionals: role of organizational and personal factors.Part 4 Systems theory-based methodologies. 11. The system dynamics paradigm. 12. The system dynamics paradigm: applications in management and policy. 13. Option trading in a fuzzy framework.Part 5 The challenges of electronic globalization. 14. Borderless bits: electronic globalization in a volatile global world. 15. The classical continuity of electronic globalization. 16. Preparing for electronic globalization.

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Book SynopsisSustainable Self-Governance in Businesses and Society offers a sound introduction to Stafford Beer's Viable System Model (VSM) and clarifies its relevance to support organisational sustainability and self-governance. While the VSM has been known since the early 1980s, it hasn't been always easy to understand and to apply.  It explains the self-transformation methodology to analyse the way organisations manage (or not) their complexity and govern themselves. The work is supported by multiple examples of application in organisations of all scales from small to multi-national corporations and from organised social networks to communities and national organisations. It clarifies the relevance of Beer's theory to support systemic learning and change in organisations, and to coach them to self-organise and self-govern. Readers interested in further understanding insights from complex systems and cybernetics theories for designing and transforming organisationsTrade Review"Lots of people have been waiting for this book. Angela Espinosa is a noted authority on organisational cybernetics and worked closely with Stafford Beer. Her work deepens our understanding of the ‘viable system model’ and offers significant insight into how best to use it in practice."- Professor Michael C. Jackson, OBE"It is a pleasure to recommend this book that brings multiple applications of the Viable Systems Model (sometimes combined with other systems approaches) to practical problems in society. Too often, new methodologies remain within academia and their potential goes unrealized but this book gives numerous examples of work that combines an empathetic approach to people trying to make their institutions work while maintaining the rigor of the science behind them."- Dr. Allena Leonard, Cybernetician, Director Team Syntegrity International, President Metaphorum. Former President of the American Society for Cybernetics and the International Society for the Systems Sciences"The functioning of our society depends strongly on the functioning of its organizations. Angela Espinosa's book, based on great application experience, shows in a practical way how to apply the Viable System Model so that we can finally make organizations work, however complex and dynamic their environment. A must read for all leaders dealing with organizational issues."- Dr. Martin Pfiffner, Board of Trustees Fondation Oroborus'Lots of people have been waiting for this book. Angela Espinosa is a noted authority on organisational cybernetics and worked closely with Stafford Beer. Her work deepens our understanding of the "viable system model" and offers significant insight into how best to use it in practice.'- Professor Michael C. Jackson, OBE'It is a pleasure to recommend this book that brings multiple applications of the Viable System Model (sometimes combined with other systems approaches) to practical problems in society. Too often, new methodologies remain within academia and their potential goes unrealized but this book gives numerous examples of work that combines an empathetic approach to people trying to make their institutions work while maintaining the rigor of the science behind them.'- Dr. Allena Leonard, Cybernetician, Director Team Syntegrity International, President Metaphorum. Former President of the American Society for Cybernetics and the International Society for the Systems Sciences'The functioning of our society depends strongly on the functioning of its organizations. Angela Espinosa's book, based on great application experience, shows in a practical way how to apply the Viable System Model so that we can finally make organizations work, however complex and dynamic their environment. A must read for all leaders dealing with organizational issues.'- Dr. Martin Pfiffner, Board of Trustees Fondation OroborusTable of ContentsList of FiguresList of TablesPrefaceAcknowledgmentsList of AbbreviationsList of ContributorsIntroduction1. Towards Self-Governed Businesses and SocietiesSystems, Complexity, and Cybernetics SciencesOrganisational CyberneticsComplex Systems SciencesComplexification in the 21st CenturyUnderstanding Complexity (and Variety)What is Complexity and Variety?Organisational Elements (O, M, E)Ashby's Law of Requisite VarietyViability vs Complexity ManagementManaging Variety and LearningOrganisational Learning and DevelopmentManaging Complexity in OrganisationsWhy We Need to Evolve Towards Sustainable Self-Governed OrganisationsSummary2. Organisational Viability (and Sustainability)The Need for More Resilient Organisations and SocietiesWhat is a Viable and Sustainable (v&s) Organisation?The Physiological InspirationThe Viable System ModelSystem 1 (S1)System 2 (S2)System 3 (S3)S3: Generating SynergiesAligning Meta-Systemic and Operational ManagementComplementarity of S3 and S2 RolesThe Control DilemmaSystem 3* (S3*)System 4 (S4)System 5 (S5)The Recursive Viable System TheoremManaging Complexity: Organisational PrinciplesResponsible AutonomySelf-RegulationAdaptationSelf-GovernanceSustainable Self-GovernanceLeaving Behind Earlier Critics of the VSM3. A Methodology to Support Self-transformation Towards Viability and SustainabilityOn VSM MethodologiesDeveloping the Self-Transformation Methodology (STM)The Ontology of the ObserverThe STM: A Systemic Methodology to Facilitate Organisation LearningOn VSM EpistemologyThe Self-Transformation Methodology in a NutshellDesigning and Starting a v&s ProjectAgreements on Organisational IdentityRich Pictures - The Organisational LandscapeStatement of Organisational IdentityRecursive AnalysisVSM Preliminary DiagnosisMapping the Viable System of the System in FocusDoing a VSM Preliminary DiagnosisComplete VSM DiagnosisMapping v&s Roles and MechanismsIdentifying and Mapping Diagnostic IssuesAssessing System 1’s InteractionsThe Inside and Now (Systems 1, 2, and 3)The Outside and Then (Systems 3, 4, and 5)Aligning Strategy, Structure, and Information SystemsAligning Strategy and StructureStrategic Information ManagementSelf-Transformation Projects and PlanMonitoring and Assessing PerformanceTeam SyntegritySummary4. Towards More Resilient and Healthier Organisations and SocietiesOrganisational Health, Resilience, and Self-GovernanceEarly Alarms from the COVID-19 PandemicTowards More Resilient IndividualsRepresenting an Individual as a Viable (and Sustainable) SystemTowards More Viable and Sustainable IndividualsEarly Alarms to Businesses v&sTowards More Resilient BusinessesCase study – M*Clean (with A.C. Martinez)Towards More Resilient Health ProvidersPreliminary VSM Analysis of the NHS in EnglandVSM Diagnosis of a Surgery Unit in a Local English Health Trust (with J. Walker and K. Grover)Conclusions5. 'Fits like a Glove': The VSM for Supporting More Systemic Educational OrganisationsFrom Non-Systemic to Systemic Education and Educational InstitutionsWhat Is a Non-Systemic Approach to Education?Towards More Systemic Educational InstitutionsSelf-Transformation of ELF – The Whole Story (with Jon Walker and Vladimir Pop)Clarifying the School’s IdentityRecursive AnalysisVSM DiagnosisAligning Strategy, Structure, and Information SystemsSelf-Transformation Projects and PlanMonitoring and Assessing PerformanceReviewing Elf’s Self-TransformationDesigning TINTA, a Systemic Education Online Provider (with G. Ramirez)TINTA’s Approach to Systemic EducationAgreeing on TINTA’s IdentityRecursive Analysis - TINTA’s Primary ServicesDesigning TINTA’s Organisation with VSM CriteriaTINTA Coming to Life: First Self-AssessmentSystemic Education in Higher Education InstitutionsSystemic Management in Universities around the WorldMagdalena University (v&s) Case StudySelf-Transformation of Educational Institutions - Post-COVID-196. v&s in Organisational NetworksComplex Organisational Systems as Social NetworksThe Rise of Social Networks (21st Century)What is a v&s Network?Background Research on VSM and Social NetworksExample: A v&s Industrial NetworkDesigning a State-Owned Enterprise on a Complex Environment (with A. Al Hinai and J. Walker)Complexity Challenges to Design a National Broadband NetworkVSM Design of the OBCVSM DesignSocial Network AnalysisFive Years LaterRedesigning a Latin-American 2nd Generation Broadband Network (with M. Giraldo and J. Walker)The N2BN IdentityRecursive AnalysisVSM DiagnosisAligning Strategy and StructureDesigning Strategies for Supply Chain Integration at the UK Offshore Wind Industry (with Julija Danilova)Analysing SCI with the STMVSM FindingsSuggested Reorganisation StrategiesLearning from the ResearchDilemmas of Self-Governance in Organisational Networks7. Sustainable Self-GovernanceContemporary Approaches to GovernanceTraditional Approaches to GovernanceCollaborative Approaches to GovernanceSustainable Self-Governance (v&s)Towards Sustainable Self-GovernanceA Framework to Assess Sustainable Self-GovernanceExample: Sustainable Self-Governance in a Socio-Ecological SystemAssessing Self-Governance in an Indigenous Community in the Amazon (with C. Duque)Background on Their Governance StructuresVSM Analysis of Their Governance StructuresLearning from the v&s Project (by C. Duque)Sustainable Self-Governance in an Afro-Caribbean Community (with C. Duran)Past and Present of the Orika Community Council (OCC)Assessing Sustainable Self-Governance at OrikaLearning from the Case Study (by C. Duran)Conclusions8. Facilitating Systemic Change with the VSMSystemic Change: What It Is and How It Can Be DoneThe Cybersyn ProjectStrategic Information Management at the Colombian President’s Office (1990-1992)Re-Engineering the National Auditing Office (NAO) in ColombiaRedesigning the NAOThe Model of the StateImplementing the ‘Systemic Auditing Process’Learning from the ProjectMonitoring the Impact of National Programs to Reduce Poverty in ColombiaRedesigning the National School System (NSS) in ColombiaDeveloping the National Environmental System (NES) in ColombiaThe Relevance of Beers’ Legacy to Facilitate Systemic ChangeThe Need for Massive Systemic Changes to Improve Response to the COVID-19 Pandemic9. An Idea Whose Time Has ComeLessons on Using the VSM for Sustainable Self-GovernanceDeveloping VSM-Related Methodologies and ToolsVSM and MultimethodologyVSM and Team SyntegrityAddressing Traditional Criticisms to the VSMVSM Research LandscapeConclusionsIndex

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Book SynopsisThe fundamental algorithms in data mining and machine learning form the basis of data science, utilizing automated methods to analyze patterns and models for all kinds of data in applications ranging from scientific discovery to business analytics. This textbook for senior undergraduate and graduate courses provides a comprehensive, in-depth overview of data mining, machine learning and statistics, offering solid guidance for students, researchers, and practitioners. The book lays the foundations of data analysis, pattern mining, clustering, classification and regression, with a focus on the algorithms and the underlying algebraic, geometric, and probabilistic concepts. New to this second edition is an entire part devoted to regression methods, including neural networks and deep learning.Trade Review'This book by Mohammed Zaki and Wagner Meira, Jr is a great option for teaching a course in data mining or data science. It covers both fundamental and advanced data mining topics, explains the mathematical foundations and the algorithms of data science, includes exercises for each chapter, and provides data, slides and other supplementary material on the companion website.' Gregory Piatetsky-Shapiro, Founder of the Association for Computing Machinery's Special Interest Group on Knowledge Discovery and Data Mining (ACM SIGKDD)'World-class experts, providing an encyclopedic coverage of all datamining topics, from basic statistics to fundamental methods (clustering, classification, frequent itemsets), to advanced methods (SVD, SVM, kernels, spectral graph theory, deep learning). For each concept, the book thoughtfully balances the intuition, the arithmetic examples, as well the rigorous math details. It can serve both as a textbook, as well as a reference book.' Christos Faloutsos, Carnegie Mellon University, Pennsylvania, and winner of the ACM SIGKDD Innovation AwardTable of Contents1. Data mining and analysis; Part I. Data Analysis Foundations: 2. Numeric attributes; 3. Categorical attributes; 4. Graph data; 5. Kernel methods; 6. High-dimensional data; 7. Dimensionality reduction; Part II. Frequent Pattern Mining: 8. Itemset mining; 9. Summarizing itemsets; 10. Sequence mining; 11. Graph pattern mining; 12. Pattern and rule assessment; Part III. Clustering: 13. Representative-based clustering; 14. Hierarchical clustering; 15. Density-based clustering; 16. Spectral and graph clustering; 17. Clustering validation; Part IV. Classification: 18. Probabilistic classification; 19. Decision tree classifier; 20. Linear discriminant analysis; 21. Support vector machines; 22. Classification assessment; Part V. Regression: 23. Linear regression; 24. Logistic regression; 25. Neural networks; 26. Deep learning; 27. Regression evaluation.

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Book SynopsisAs we interact online we are creating new kinds of knowledge and community. How are these communities formed? How do we know whether to trust them as sources of information? In other words, Should we believe Wikipedia? This book explores what community is, what knowledge is, how the internet facilitates new kinds of community, and how knowledge is shaped through online collaboration and conversation. Along the way the author tackles issues such as how we represent ourselves online and how this shapes how we interact, why there is so much bad behavior online and what we can do about it. And the most important question of all: What can we as internet users and designers do to help the internet to bring out the best in us all?Trade Review'This book reminds us of conversations we're not having about online life - with family, friends, with our political representatives - because we don't know where to start. The Internet seems so opaque, that we don't know to get traction on our concern that it no longer serves our human needs. This welcome volume suggests entry points for designers and users - to start those necessary conversations about how to make online life serve our emotional and social purposes. Both scholarly and down-to-earth, filled with compelling examples, it is a textbook for classrooms, dinnertables, and policy discussions.' Sherry Turkle, MIT, Author of The Empathy Diaries, Reclaiming Conversation, Alone Together, and Life on the Screen'Should you believe Wikipedia? is an extremely useful book about the positive aspects of life online: supportive online communities, social construction of knowledge, online collaboration, the ways online communities can create and harvest social capital, how to safely and productively use Wikipedia, and more. With so much news and speculation about what is wrong about life online, this book from an OG participant and academic expert is a welcome and well-documented argument for all the good things life online can do. I would give it to every high school graduate.' Howard Rheingold, Author of Net Smart and The Virtual Community'Simply brilliant! Bruckman brings together abstract, sociological and psychological perspectives to articulate a science of online community design. Should You Believe Wikipedia? combines practical skills and theoretical understanding to implement and evaluate the social platforms of the future. This work sets the bar for what students of human-computer interaction need to understand and do to address the societal challenges brought by the ubiquity of online interactions.' Keith N. Hampton, Department of Media and Information, Michigan State University'From its birth, Amy Bruckman has understood and explained the Net. This book, both practical and theoretical, offers the most mature account that we have of how community online gets made and corrupted. At a moment when the hope of the Internet has faded for so many, this clear and powerful work gives us at least a path back, and a reason to pursue it.' Lawrence Lessig, Harvard Law School'Ultimately, the effect of reading Should You Believe Wikipedia? is like spending time with the smartest person you know. Bruckman is an excellent guide, and weaves together concepts from diverse sources into a coherent whole … In this excellent volume, Bruckman provides the background, philosophical tools, and encouragement to allow us to work towards a better world, and that is a gift in itself.' Andrew D. Miller, Computer Supported Cooperative Work'Educators interested in developing inclusive, socially just online learning experiences that are also informed by Internet culture and social institutions would not go wrong with Should You Believe Wikipedia? Online Communities and The Construction of Knowledge … as a place to start.' Naomi Barnes, Postdigital Science and EducationTable of ContentsAcknowledgments; Introduction; 1. Are online “communities” really communities?; 2. What can online collaboration accomplish?; 3. Should you believe Wikipedia?; 4. How does the internet change how we think?; 5. How do people express identity online, and why is this important for online interaction?; 6. What is bad online behavior, and what can we do about it?; 7. How do business models shape online communities?; 8. How can we help the internet to bring out the best in us all?

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Book SynopsisWhy do people and groups ignore, deny and resist knowledge about society’s many problems? In a world of ‘alternative facts’, ‘fake news’ that some believe could be remedied by ‘factfulness’, the question has never been more pressing. After years of ideologically polarised debates on the topic, this book seeks to further advance our understanding of the phenomenon of knowledge resistance by integrating insights from the social, economic and evolutionary sciences. It identifies simplistic views in public and scholarly debates about what facts, knowledge and human motivations are and what ‘rational’ use of information actually means. The examples used include controversies about nature-nurture, climate change, gender roles, vaccination, genetically modified food and artificial intelligence. Drawing on cutting-edge scholarship and personal experiences of culture clashes, the book is aimed at the general, educated public as well as students and scholars interested in the interface of human motivation and the urgent social problems of today.Trade Review'At all levels of society, our world is becoming increasingly dominated by an inability, even refusal, to engage with others' ideas. It does not bode well either for democracy or for science. Mikael Klintman's book offers just the kind of in-depth exploration of the issues that surround this disturbing phenomenon that is desperately needed.'R. I. M. Dunbar, Emeritus Professor of Evolutionary Psychology, University of Oxford'Few things could be more important right now than trying to shed new light on "knowledge resistance" in the internet age. It may not be a new phenomenon, but with the way it impacts on our lives today, it is an existential threat to humanity. Mikael Klintman’s book provides valuable perspectives on knowledge resistance and suggests how we, as individuals and societies, can find ways to manage and prevent its harmful forms.'Björn Ulvaeus, musician and activist'A must-read, especially in these turbulent times. An insightful approach to a complex issue.'Nazli Choucri, Professor of Political Science, Massachusetts Institute of Technology -- .Table of Contents1 Introduction2 What knowledge resistance isn’t and a hint at what it is3 If you’re with us, don't believe them4 Why invalid claims can be valuable5 Knowledge belief first, confirming evidence second6 What’s in it for me to know that?7 When knowledge is responsibility and ignorance freedom8 What if the earth is round? Concerns about cultural consequences9 How to resist knowledge resistance – and when10 Is knowledge resistance always bad, and other questionsIndex

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Book SynopsisThis textbook is for the IDMA 201 course in the IDMA Associate Insurance Data Manager (AIDM) designation program. This course defines data management, describes the functions of data managers, provides the business case for data management and introduces the student to concepts and tools used by data managers. Whether you are an actuary, a claims professional, business analyst, or almost any of the other key functions, knowledge of data management can help you do your job better and help you prepare, understand, and protect the raw material -- the data -- so critical to your organisation. IDMA courses, workshops, and forums are highly recommended for a broad audience including new hires, IT and data modeling professionals who want to broaden their knowledge of the business side of insurance data management, anyone who manages and governs data in the industry (statistical, or management information data), and anyone who needs to use or communicate good quality data/information -- from actuaries to underwriters, and claims and analytics professionals. Students who complete the four IDMA-developed courses and successfully pass the examinations are awarded an Associate Insurance Data Manager (AIDM) designation. The IDMA courses may be taken in any order; there are no prerequisites. However, the courses are numbered to indicate a recommended sequence. For details on the designation requirements, please refer to the IDMA Website at www.IDMA.org.

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Book SynopsisThis dynamic book considers whether and how the management of records (and archives) differs from the management of information (and data). Can archives and records management still make a distinctive contribution in the 21st century, or are they now being dissolved into a wider world of information governance? What should be our conceptual understanding of records in the digital era? What are the practical implications of the information revolution for the work of archivists and records managers?Geoffrey Yeo, a distinguished expert in the global field, explores concepts of ‘records’ and ‘archives’ and sets today’s record-keeping and archival practices in their historical context. He examines changing perceptions of the nature and purpose of records management and archival work, notions of convergence among information-related disciplines, and archivists’ and records managers’ attitudes to information and its governance. Starting with Peter Morville’s dictum that ‘when we try to define information, we become lost in a hall of mirrors’, Yeo considers different understandings of the concept of ‘information’ and their applicability to the field of archives and records management. He also looks at the world of data science and data administration, and asks whether and how far recent work in this area can enhance our knowledge of how records function and how they relate to the information universe.Key topics covered include: The keeping of records: a brief historical overview Thinking about records and archives: the transition to the digital Archivists, records managers and the allure of information Finding a way through the hall of mirrors: concepts of information Records and data Why records are not (just) information; understanding records in the digital era. This thought provoking and timely book is primarily intended for records managers and archivists, but should also be of interest to professionals in a range of information-related disciplines. In addressing the place of record-keeping in contemporary information culture, it aims to provide a balance of theory and practice that will appeal to practitioners as well as students and academics around the world.Trade Review'Yeo crafts a comprehensive guide to record management in the modern digital and data-driven world, focusing on record-keeping practices ... and how they are changing...Records, Information and Data is the product of extensive research: each chapter includes endnotes and references. Recommended for undergraduates and graduate students interested in records or information management.'​- K. J. Whitehair, independent scholar, CHOICE * CHOICE *'Yeo argues that ... dilution of records and archives into the surging ocean of information (and its accompanying data deluge) is unwarranted. ... Borrowing from the theory of speech acts developed by John Austin and John Searle, Yeo characterizes records as performative: they help us do a variety of things. Records are actions by other means, as much instruments as they are representations. ... Yeo’s book provides a lucid argument for the need for records managers and archivists to resist the song of the information sirens. Philosophically grounded and analytically clear, Records, Information and Data offers a view of records capable of acting as the foundation for a renewed archival discipline for the twenty-first century.'- Juan Ilerbaig, University of Toronto, American Archivist -- The American Archivist * American Archivist *"How well do we understand the similarities and differences between records, information, and data? ... Have we adequately contemplated where we are going in our rush to adopt the emperor’s new clothes of information management? What are the consequences of downplaying ... those unique skills that records professionals must have? ... Can the making and keeping of records continue to be regarded as a separate, distinct, and worthy endeavour in the digital age? Geoffrey Yeo ... addresses these questions in this timely book, which should be read by all records professionals. ... His language is clear, dispassionate, and direct. ... Make no mistake: records matter. They are not some quaint and archaic subset of the modern, thrusting world of data or information. They matter because they play a unique and vital role in society...Yeo’s book... is a reassertion and rearticulation of our enduring core purpose."— Adrian Cunningham, formerly Queensland State Archives, Archivaria -- Adrian Cunningham * Archivaria *Table of ContentsIntroduction Concepts of information, data and records Background to the book Structure and content Acknowledgements 1. The making and keeping of records: a brief historical overview Record-making and record-keeping over 10,000 years Records, memory and evidence Repositories and their curators Archivists and the emergence of records management 2. Thinking about records and archives; the transition to the digital Fixity and fluidity in the digital domain Adventures over time Record aggregations Archival mind-sets Information: a fifth paradigm? 3. Archivists, records managers and the rise of information Accentuating information in contemporary culture Records management and information governance Information and archives Making connections between records and information: diverse views Managing information ‘as a record’ 4. Finding a way through the hall of mirrors: concepts of information Information and its reification Records management and new concepts of information Information as content or information as affordance? Dissent and debate 5. Records and data The ‘datafication’ of records Further perspectives on data and record-keeping Data and information: some conflicting views Factuality Contested concepts 6. Representation, performativity and social action: why records are not (just) information Representations Speech acts Propositions and performativity Data, computers and the making of speech acts Metadata Doing things with records From speech acts to social acts The ‘information potentials’ of records Information, evidence and other affordances 7. Managing information or managing records? Conceptions and practices of ‘information management’: information as proposition Information management and records management: two peas from different pods? Making use of records despite their imperfections Knowing ‘what was said’ Characteristics of records and information ‘Authoritative’ records and the scope of record-keeping Concluding thoughts: record-keeping present and future The digital deluge Records in an information culture

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Book SynopsisKnowledge Management is an important part of all business, and yet the discipline lacks a philosophy based on systemic thinking. Exploring this gap, expert author Jon-Arild Johannessen continues his research on knowledge management with the groundwork for a new philosophy. Across the four chapters in this book, Johannessen tackles the issues that have stopped a cohesive philosophy from being formed. Tackling the large questions first, he asks: what constitutes a philosophy for knowledge management? What quality criteria are relevant in a knowledge management philosophy? Johannessen also looks at how the emergence of the fourth industrial revolution has eroded and atomized the cohesion of social systems, and explores how knowledge management works in social systems, as well as whether social laws can be used to explain knowledge management systems. For students and researchers of information and knowledge management, Johannessen offers a new perspective on our current philosophies, bringing systemic thinking to the front of knowledge management philosophy.Table of ContentsPart I: Philosophy for Knowledge Management 1. A Systemic Perspective on Knowledge Management 2. Developing Aspects of Qualitative Criteria in Philosophy of Science for Knowledge Management Part II: The Philosophy of Knowledge Management Aimed at Theory 3. In Search of Social Laws for Knowledge Management 4. Concepts Appendix I. Epistemological Supposition for Knowledge Management and Systemic Thinking Appendix II. Distinctions

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Book SynopsisShortlisted for The Business Book Awards 2022: Smart Thinking category Answer Intelligence: Raise your AQ is a book about six answers: story, metaphor, theory, concept, procedure, and action. By fully incorporating questions into those answers, Brian Glibkowski showcases how readers can not only elevate their understanding of questions and answers, but also reimagine what it means to communicate effectively. The book identifies five High AQ practices that distinguish expert communicators. Featuring chapters which each cover a different form of AQ such as Sales AQ, Interview AQ, Coaching AQ, and more, the book includes real-life examples of elevated answers. With contributions from representatives of organizations such as Salesforce, Center for Healthcare Innovation, Boston Mutual Life Insurance, as well as academics, the book provides comprehensive insight into AQ from across the professional and research spaces. Giving readers access to an app allowing them to do an AQ self-assessment, the author equips his audience to use the skills and behaviours presented to improve and hone their own AQ.Table of ContentsPart 1. Answer Intelligence (AQ) Introduction Chapter 1. Answers deserve our attention Chapter 2. AQ came from the Golf Course Chapter 3. AQ Explained Using AQ Part 2. 5 High AQ Practices Chapter 4. High AQ Practice 1: Provide six answers Chapter 5. High AQ Practice 2: Answer twice Chapter 6. High AQ Practice 3: Provide complements Chapter 7. High AQ Practice 4: Answer with style Chapter 8. High AQ Practice 5: Answer in context Chapter 9. Behavioral and Cognitive Markers of High AQ Part 3. AQ Conversations Chapter 10. Interview AQ Chapter 11. Sales AQ Chapter 12. Coaching AQ Chapter 13. Brand AQ Chapter 14. Wealth Management AQ Chapter 15. Physician AQ Chapter 16. Learning and AQ Part 4. Do we need AQ? Yes Chapter 17. Communication Chapter 18. Intelligence

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Book SynopsisThis book analyzes future directions in the study of expertise and experience with the aim of engendering more critical discourse on the general discipline of science and technology studies. In 2002, Collins and Evans published an article entitled “The Third Wave of Science Studies,” suggesting that the future of science and technology studies would be to engage in “Studies in Expertise and Experience.” In their view, scientific expertise in legal and policy settings should reflect a consensus of formally-trained scientists and citizens with experience in the relevant field (but not “ordinary” citizens). The Third Wave has garnered attention in journals and in international workshops, where scholars delivered papers explicating the theoretical foundations and practical applications of the Third Wave. This book arose out of those workshops, and is the next step in the popularization of the Third Wave. The chapters address the novel concept of interactional experts, the use of imitation games, appropriating scientific expertise in law and policy settings, and recent theoretical developments in the Third Wave.Table of ContentsChapter 1. IntroductionPart One: Law and Policy Studies in ExpertiseIntroduction to Part One.Chapter 2. Twenty-Five Years of Opposing Trends: The Demystification of Science in Law, and the Waning Relativism in the Sociology of ScienceChapter 3. Ignoring ExpertsChapter 4. Recognizing Counterfeit Scientific Controversies in Science Policy Contexts: A Criteria-Based ApproachChapter 5. Judging Social Work Expertise in Care ProceedingsChapter 6. Geographical Expertise: From Places to Processes and Back AgainPart Two: Imitation GamesChapter 7. Bonfire Night and Burns Night: Using the Imitation Game to Research English and Scottish IdentitiesChapter 8. How (Well) Do Media Professionals Know Their Audiences? S.E.E. Meets Media StudiesChapter 9. East German Identity: A Never-Ending Story?Chapter 10. The Game With Identities: Identifications and Categorization as Social PracticePart Three: Interactional ExpertiseChapter 11. The Test of Ubiquitous Through Real or Interactional Expertise (TURINEX) and Veganism as ExpertiseChapter 12. Why They've Immersed: A Framework for Understanding and Attending to Motivational Differences Among Interactional ExpertsChapter 13. Developing a Theoretical Scaffolding for Interactional Competence: A Conceptual and Empirical Investigation into Competence versus ExpertiseChapter 14. Collaboration Among Apparently Incommensurable Expertises: A Case Study of Combining Expertises and Perspectives to Manage Climate Change in Coastal ViginiaPart Four: Conceptual and Theoretical DevelopmentsChapter 15. Trading Zones RevisitedChater 16. Interactional Expertise as Primer of Abstract ThoughtChapter 17. A Scientific Research Program at the U.S.-Mexico Borderland Region: The Search for the Recipe of Maya BlueChapter 18. Conclusion

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Book Synopsis This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners. Table of Contents1. Reading and Managing Service Businesses2. Service Research and Service Theory3. Business Models and Service Strategy4. Techno Service Worlds? Digitization of Service Businesses5. Service Operations and Productivity6. Service Personnel and their Management7. Process and Product Innovation in Service Businesses8. Customer First: Understanding Customers9. Marketing Services10. Manufacturing Companies and the Shift towards Servitization11. Supply Chains and Logistics Services12. Internationalizing Service Businesses13. Measuring Company Performance and Customer Satisfaction14. Reading and Managing Service Businesses: An Integrated Case Study Approach.

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Book SynopsisThis book provides an understanding of governance and its relevance to information security. It gives readers a clear, step-by-step approach to developing a sound security strategy aligned with their business objectives in order to ensure a predictable level of functionality and assurance.Table of ContentsINTRODUCTION. CHAPTER 1: GOVERNANCE OVERVIEW. 1.1 What Is It? 1.2 Back to Basics. 1.3 Origins of Governance. 1.4 Governance Definition. 1.5 Information Security Governance. 1.6 Six Outcomes of Effective Security Governance. 1.7 Defining Information, Data, Knowledge. 1.8 Value of Information. CHAPTER 2: WHY GOVERNANCE? 2.1 Benefits of Good Governance. 2.1.1 Aligning Security with Business Objectives. 2.1.2 Providing the structure and framework to optimize allocations of limited resources. 2.1.3 Providing assurance that critical decisions are not based on faulty information. 2.1.4 Ensuring accountability for safeguarding critical assets. 2.1.5 Increasing trust of customers and stakeholders. 2.1.6 Increasing the company’s worth. 2.1.7 Reducing liability for information inaccuracy or lack of due care in protection. 2.1.8 Increasing predictability and reducing uncertainty of business operations. 2.2 A Management Problem. CHAPTER 3: LEGAL AND REGULATORY REQUIREMENTS. 3.1 Security Governance and Regulation. CHAPTER 4: ROLES & RESPONSIBILITIES. 4.1 The Board of Directors. 4.2 Executive Management. 4.3 Security Steering Committee. 4.4 The CISCO. CHAPTER: STRATEGIC METRICS. 5.1 Governance Objectives. 5.1.1 Strategic Direction. 5.1.2 Ensuring Objectives are Achieved. 5.1.3. Risks Managed Appropriately. 5.1.4 Verifying Resources are Used Responsibly. CHAPTER 6: INFORMATION SECURITY OUTCOMES. 6.1 Defining Outcomes. 6.1.1 Strategic alignment. 6.1.2 Risk Management. 6.1.3 Business process assurance / convergence. 6.1.4 Value delivery. 6.1.5 Resource management. 6.1.6 Performance measurement. CHAPTER 7: SECURITY GOVERNANCE OBJECTIVES. 7.1 Security Architecture. 7.1.1 Managing Complexity. 7.1.2 Providing a Framework & Road Map. 7.1.3 Simplicity & Clarity through Layering & Modularisation. 7.1.4 Business Focus beyond the Technical Domain. 7.1.5 Objectives of Information Security Architectures. 7.1.6 SABSA Framework for Security Service Management. 7.1.7 SABSA Development Process. 7.1.8 SABSA Lifecycle. 7.1.9 SABSA Attributes. 7.2 COBIT. 7.3 Capability Maturity Model. 7.4 ISO/IEC 27001/ 27002. 7.4.1 ISO 27001. 7.4.2 ISO 27002. 7.5 Other Approaches. 7.5.1 National Cybersecurity Task Force. CHAPTER 8: RISK MANAGEMENT OBJECTIVES. Risk Management Responsibilities. Managing Risk Appropriately. 8.1 Determining Risk Management Objectives. 8.1.1 Recovery Time Objectives. CHAPTER 9: CURRENT STATE. 9.1 Current State of Security. 9.2 Current State of Risk Management. 9.3 Gap Analysis - Unmitigated Risk. 9.3.1 SABSA. 9.3.2 CMM. CHAPTER 10: DEVELOPING A SECURITY STRATEGY. 10.1 Failures of Strategy. 10.2 Attributes of A Good Security Strategy. 10.3 Strategy Resources. 10.3.1 Utilizing Architecture for Strategy Development. 10.3.2 Using Cobit for Strategy Development. 10.3.3 Using CMM for Strategy Development. 10.4 STRATEGY CONSTRAINTS. 10.4.1 Contextual constraints. 10.4.2 Operational constraints. CHAPTER 11: SAMPLE STRATEGY DEVELOPMENT. 11.1 The Process. CHAPTER 12: IMPLEMENTING STRATEGY. Action Plan Intermediate Goals. Action Plan Metrics. Re-engineering. Inadequate Performance. 12.1 Elements Of Strategy. 12.1.1 Policy Development. Attributes of Good Policies. Sample Policy Development. Other Policies. 12.1.2 Standards. Attributes of Good Standards. Sample Standards. Classifications. Standard Statement. CHAPTER 13: SECURITY PROGRAM DEVELOPMENT METRICS. 13.1 Information Security Program Development Metrics. 13.2 Program Development Operational Metrics. CHAPTER 14: INFORMATION SECURITY MANAGEMENT METRICS. 14.1 Management Metrics. 14.2 Security Management Decision Support Metrics. 14.4 CISO Decisions. 14.2.1 Strategic alignment. 14.2.2 Risk Management. 14.2.3 Metrics for Risk Management. 14.2.4 Assurance Process Integration. 14.2.5 Value Delivery. 14.2.6 Resource Management. 14.2.7 Performance Measurement. 14.7 Information Security Operational Metrics. 14.3.1 IT and Information Security Management. 14.3.2 Compliance Metrics. CHAPTER 15: INCIDENT MANAGEMENT AND RESPONSE METRICS. 15.1 Incident Management Decision Support Metrics. Conclusion. Appendix A. SABSA Business Attributes & Metrics. Appendix B. Cultural Worldviews. Heirarchists. Egalitarians. Individualists. Fatalists.

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Book SynopsisTrade Review"In this highly original volume, Jason Davis revisits the classic problem that individual and organizational goals typically diverge. He does so in the context of modern digital media that dramatically facilitate individuals' creation of network ties. When such networking is at cross-purposes to organizational well-being – as often happens when weak ties proliferate – managers badly need the ingenious advice that Davis offers."—Mark Granovetter, Joan Butler Ford Professor, Stanford University; author of Society and Economy: Framework and Principles"Rarely does a book come along that so completely rewrites what we thought we knew. Digital Relationships is just such a book. It's a 'must-read' for academics and executives who want to understand why social networks are so challenging. By probing the deepening chasm between individual and organizational interests, Digital Relationships will re-shape your conception of how social networks work. And more often, don't."—Kathleen Eisenhardt, S. W. Ascherman Professor, Stanford University; co-author of Simple Rules: How to Thrive in a Complex WorldTable of Contents1. Networks are the Problem: Confronting the Social Capital Consensus 2. Too Many Ties: Divergent Interests with the Falling Costs of Digital Networking 3. Ties Too Weak: Insufficient Firm-Specific Social Investments to Mobilize Diversity 4. Entrenched Brokers and Ossified Bridges: Monopolies of Information and Control 5. Scale Too Free: Negative Externalities of Inequality in Social Capital 6. Persistence: Managerial Intervention Transience and the Reemergence of Agency Problems 7. Agentic Function of the Executive: Strategic Social Capital and the Work-From-Home Experiment 8. Network Governance:ReinterpretingOrganizational Design and Boundaries 9. Network Agency over the Life Cycle: Entrepreneurship and Innovation Ecosystems 10. A Research Agenda: More Cases, More Models, More Experiments

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Book SynopsisCollecting, analyzing, and extracting valuable information from a large amount of data requires easily accessible, robust, computational and analytical tools. Data Mining and Business Analytics with R utilizes the open source software R for the analysis, exploration, and simplification of large high-dimensional data sets.Trade Review"I first taught a Ph.D. level course in business applications of data mining 10 years ago. I regularly search the web, looking for business-oriented data mining books, and this is the first one I have found that is suitable for an MS in business analytics. I plan to use it. Anyone who teaches such a class and is inclined toward R should consider this text." (Journal of the American Statistical Association, 1 January 2014)Table of ContentsPreface ix Acknowledgments xi 1. Introduction 1 Reference 6 2. Processing the Information and Getting to Know Your Data 7 2.1 Example 1: 2006 Birth Data 7 2.2 Example 2: Alumni Donations 17 2.3 Example 3: Orange Juice 31 References 39 3. Standard Linear Regression 40 3.1 Estimation in R 43 3.2 Example 1: Fuel Efficiency of Automobiles 43 3.3 Example 2: Toyota Used-Car Prices 47 Appendix 3.A The Effects of Model Overfitting on the Average Mean Square Error of the Regression Prediction 53 References 54 4. Local Polynomial Regression: a Nonparametric Regression Approach 55 4.1 Model Selection 56 4.2 Application to Density Estimation and the Smoothing of Histograms 58 4.3 Extension to the Multiple Regression Model 58 4.4 Examples and Software 58 References 65 5. Importance of Parsimony in Statistical Modeling 67 5.1 How Do We Guard Against False Discovery 67 References 70 6. Penalty-Based Variable Selection in Regression Models with Many Parameters (LASSO) 71 6.1 Example 1: Prostate Cancer 74 6.2 Example 2: Orange Juice 78 References 82 7. Logistic Regression 83 7.1 Building a Linear Model for Binary Response Data 83 7.2 Interpretation of the Regression Coefficients in a Logistic Regression Model 85 7.3 Statistical Inference 85 7.4 Classification of New Cases 86 7.5 Estimation in R 87 7.6 Example 1: Death Penalty Data 87 7.7 Example 2: Delayed Airplanes 92 7.8 Example 3: Loan Acceptance 100 7.9 Example 4: German Credit Data 103 References 107 8. Binary Classification, Probabilities, and Evaluating Classification Performance 108 8.1 Binary Classification 108 8.2 Using Probabilities to Make Decisions 108 8.3 Sensitivity and Specificity 109 8.4 Example: German Credit Data 109 9. Classification Using a Nearest Neighbor Analysis 115 9.1 The k-Nearest Neighbor Algorithm 116 9.2 Example 1: Forensic Glass 117 9.3 Example 2: German Credit Data 122 Reference 125 10. The Na¨ýve Bayesian Analysis: a Model for Predicting a Categorical Response from Mostly Categorical Predictor Variables 126 10.1 Example: Delayed Airplanes 127 Reference 131 11. Multinomial Logistic Regression 132 11.1 Computer Software 134 11.2 Example 1: Forensic Glass 134 11.3 Example 2: Forensic Glass Revisited 141 Appendix 11.A Specification of a Simple Triplet Matrix 147 References 149 12. More on Classification and a Discussion on Discriminant Analysis 150 12.1 Fisher’s Linear Discriminant Function 153 12.2 Example 1: German Credit Data 154 12.3 Example 2: Fisher Iris Data 156 12.4 Example 3: Forensic Glass Data 157 12.5 Example 4: MBA Admission Data 159 Reference 160 13. Decision Trees 161 13.1 Example 1: Prostate Cancer 167 13.2 Example 2: Motorcycle Acceleration 179 13.3 Example 3: Fisher Iris Data Revisited 182 14. Further Discussion on Regression and Classification Trees, Computer Software, and Other Useful Classification Methods 185 14.1 R Packages for Tree Construction 185 14.2 Chi-Square Automatic Interaction Detection (CHAID) 186 14.3 Ensemble Methods: Bagging, Boosting, and Random Forests 188 14.4 Support Vector Machines (SVM) 192 14.5 Neural Networks 192 14.6 The R Package Rattle: A Useful Graphical User Interface for Data Mining 193 References 195 15. Clustering 196 15.1 k-Means Clustering 196 15.2 Another Way to Look at Clustering: Applying the Expectation-Maximization (EM) Algorithm to Mixtures of Normal Distributions 204 15.3 Hierarchical Clustering Procedures 212 References 219 16. Market Basket Analysis: Association Rules and Lift 220 16.1 Example 1: Online Radio 222 16.2 Example 2: Predicting Income 227 References 234 17. Dimension Reduction: Factor Models and Principal Components 235 17.1 Example 1: European Protein Consumption 238 17.2 Example 2: Monthly US Unemployment Rates 243 18. Reducing the Dimension in Regressions with Multicollinear Inputs: Principal Components Regression and Partial Least Squares 247 18.1 Three Examples 249 References 257 19. Text as Data: Text Mining and Sentiment Analysis 258 19.1 Inverse Multinomial Logistic Regression 259 19.2 Example 1: Restaurant Reviews 261 19.3 Example 2: Political Sentiment 266 Appendix 19.A Relationship Between the Gentzkow Shapiro Estimate of “Slant” and Partial Least Squares 268 References 271 20. Network Data 272 20.1 Example 1: Marriage and Power in Fifteenth Century Florence 274 20.2 Example 2: Connections in a Friendship Network 278 References 292 Appendix A: Exercises 293 Exercise 1 294 Exercise 2 294 Exercise 3 296 Exercise 4 298 Exercise 5 299 Exercise 6 300 Exercise 7 301 Appendix B: References 338 Index 341

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Book SynopsisThe classic guide to instructional design, fully updated for the new ways we learn Rapid Instructional Design is the industry standard guide to creating effective instructional materials, providing no-nonsense practicality rather than theory-driven text. Beginning with a look at what instructional design really means, readers are guided step-by-step through the ADDIE model to explore techniques for analysis, design, development, intervention, and evaluation. This new third edition has been updated to cover new applications, technologies, and concepts, and includes many new templates, real-life examples, and additional instructor materials. Instruction delivery has expanded rapidly in the nine years since the second edition''s publication, and this update covers all the major advances in the field. The major instructional models are expanded to apply to e-learning, MOOCs, mobile learning, and social network-based learning. Informal learning and communities of practice Table of ContentsTool List vii Preface for the Third Edition xiii Introduction xv Purpose xv Audiences xvi Special Elements xvii Organization of the Book xix Chapter 1 What Is This Instructional Design Stuff Anyway? 1 Why Instructional Design? 2 What Is Instructional Design? 3 A Few Definitions 5 Advantages of Instructional Design 9 Disadvantages of Instructional Design 13 Chapter 2 Before You Do Anything: Pre-Instructional Design Activities 17 Organizational Needs 18 Performance Assessment 23 Assessing Training Needs 33 Choosing Needs to Address 39 The Needs Assessment Report 42 Quick and Dirty Cost/Benefit Analysis 47 Training Needs Analysis 54 Chapter 3 Do You Know What You Need to Do? Analysis 63 Data-Collection Methods 64 Why Analyze? 73 Types of Analysis 73 Computer-Aided Analysis 102 Chapter 4 How to Do It: Design 107 Make the Right Decision Now 107 Delivery Decision 108 Objectives 128 Design Documents 143 Course Descriptions 161 Gathering Content 162 Adding Structure: The Instructional Plan 168 Trainee Evaluation (Test Questions and Tests) 178 Hints for Designing in Various Formats 196 Chapter 5 Doing It Right: Development 203 End Products of Development 203 The Facilitator Guide as an End Product 205 Scripts and Storyboards 231 Participant Packages and Other Print Materials 235 Other Media 239 Hints for Developing Material 247 Chapter 6 Getting It Where It Does the Most Good: Implementation 263 Beta Tests and Pilots 263 Reviews Revisited 279 Common Implementation Issues 282 Other Instructor-Led Classroom Implementation Needs 287 Hints for Implementation 299 Field Trips 306 Chapter 7 Did It Do Any Good? Evaluation 311 Why Evaluation? 311 The Key to Good Evaluation 312 Types of Evaluation 315 Evaluation of Self-Instruction Programs 334 Revisions: What to Do with What You’ve Learned 338 Hints for Evaluating 344 Chapter 8 Doing It Faster: More Rapid Design Shortcuts 353 Software for Instructional Design 354 Analysis Software 355 Test Development Software 355 Miscellaneous Software 356 Rapid Prototyping 356 Learning Objects/Granular Training 357 Public Courses 358 Off-The-Shelf Programs 358 Technology Vendors 358 Performance Support–Based “Training” 359 Problem-Based Learning (PBL) 361 Training Management Systems/Learning Management Systems (LMS)/Learning Content Management Systems (LCMS) 361 Digital Cameras 362 What Does an ID Do? 362 Miscellaneous 364 Chapter 9 Asynchronous e-Learning Design 367 Definitions 367 Creating and Implementing an e-Learning System 369 Determining a Comprehensive e-Learning Strategy 371 Designing and Developing Good Programs 373 Learning Management Systems and Learning Content Management Systems 374 Preparing the Organization Globally for e-Learning 378 Self-Direction and e-Learning 380 Planning for a Smooth, Successful Implementation 384 Creating an Effective Monitoring and Evaluation Plan 385 Asynchronous e-Learning Design and Development 387 Analysis 387 Material Development 390 Learner Evaluation 397 Learner Interfaces 398 Beta Tests and Pilots 399 Software 400 Repurposing 401 Evaluating Asynchronous e-Learning Programs 403 Summary 403 Chapter 10 Synchronous e-Learning Design 409 Advantages 409 Disadvantages and Misconceptions 410 Design Considerations for Synchronous e-Learning 413 Mini-Interactions 414 Repurposing and Redesigning Synchronous e-Learning Programs 415 Other Synchronous Activities 416 More Detailed Facilitator Guides 419 Learner Guide 422 General Technology Considerations 423 Media 425 Designing Continuing Interactions 430 Audience Analysis 432 Implementation 434 Online Learning: A Special Type of e-Learning 446 What the Learners Say 451 Chapter 11 New Design Applications 453 Flipped Classrooms 453 Mobile Learning 457 Virtual Learning Environments 461 Social Network–Based Learning 463 Massive Open Online Courses (MOOCs) 466 Communities of Practice 468 Informal Learning 469 The Cloud 471 Glossary 475 Suggested Readings 499 Other Resources 511 About the Author 517 Index 519

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Book SynopsisHow the autonomous digital forces jolting our lives - as uncontrollable as the weather and plate tectonics - are transforming life, society, culture, and politics.David Auerbach's exploration of the phenomenon he has identified as the meganet begins with a simple, startling revelation: There is no hand on the tiller of some of the largest global digital forces that influence our daily lives: from corporate sites such as Facebook, Amazon, Google, YouTube, Instagram, and Reddit to the burgeoning metaverse encompassing cryptocurrencies and online gaming to government systems such as China's Social Credit System and India's Aadhaar.As we increasingly integrate our society, culture and politics within a hyper-networked fabric, Auerbach explains how the interactions of billions of people with unfathomably large online networks have produced a new sort of beast: ever-changing systems that operate beyond the control of the individuals, companies, and governments that created them.Meganets, Auerbach explains, have a life of their own, actively resisting attempts to control them as they accumulate data and produce spontaneous, unexpected social groups and uprisings that could not have even existed twenty years ago. And they constantly modify themselves in response to user behavior, resulting in collectively authored algorithms none of us intend or control. These enormous invisible organisms exerting great force on our lives are the new minds of the world, increasingly commandeering our daily lives and inner realities.Auerbach's analysis of these gargantuan opaque digital forces yield important insights such as:- The conventional wisdom that the Googles and Facebook of this world are tightly run algorithmic entities is a myth. No one is really in control.- The efforts at reform - to get lies and misinformation off meganets - run into a brick wall because the companies and executives who run them are trapped by the persistent, evolving, and opaque systems they have created.- Bitcoin and other cryptocurrencies are uncontrollable and their embrace by elite financial institutions threatens the entire economy- We are asking the wrong questions in assuming that if only the Facebooks of this world could be better regulated or broken up that they would be better, more ethical citizens- Why questions such as making algorithms fair and bias-free and whether AI can be a tool for good or evil are wrong and misinformedAuerbach then comes full circle, showing that while we cannot ultimately control meganets we can tame them through the counterintuitive measures he describes in detail.

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Book SynopsisOrganizational ethics involves the institutionalized principles, guidelines, and norms that influence how a company and its employees function in an ethical manner. Ultimately, these processes collectively influence a firm's 1) overall sense of business ethics, 2) management of employees, and 3) interactions with partners outside of the immediate work environment. Researcher and practitioners are interested in organizational ethics because the different approaches used to develop such a context generate many other positive business outcomes.While the connection between organizational ethics and employee/stakeholder well-being has been explored, moving forward with a number of new investigations should push the literature forward. This book seeks to explore these important topics and present a more comprehensive overview of organizational ethics and stakeholder well-being in the business environment. Such inquiry is important because the linkages between business ethics and stakeholders, if well-managed, have the capacity to benefit both companies and employees. In addition, the content of this book should serve to guide future investigations within this area of business ethics.

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Book SynopsisOrganizational ethics involves the institutionalized principles, guidelines, and norms that influence how a company and its employees function in an ethical manner. Ultimately, these processes collectively influence a firm's 1) overall sense of business ethics, 2) management of employees, and 3) interactions with partners outside of the immediate work environment. Researcher and practitioners are interested in organizational ethics because the different approaches used to develop such a context generate many other positive business outcomes.While the connection between organizational ethics and employee/stakeholder well-being has been explored, moving forward with a number of new investigations should push the literature forward. This book seeks to explore these important topics and present a more comprehensive overview of organizational ethics and stakeholder well-being in the business environment. Such inquiry is important because the linkages between business ethics and stakeholders, if well-managed, have the capacity to benefit both companies and employees. In addition, the content of this book should serve to guide future investigations within this area of business ethics.

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Book SynopsisIs the invention of accounting so useful that, as Charlie Munger once said, “you have to know accounting. It's the language of practical business life. It was a very useful thing to deliver to civilization. I've heard it came to civilization through Venice which of course was once the great commercial power in the Mediterranean”? (WOO 2013)This positive view on accounting can be contrasted with an opposing view by Paul Browne that “the recent [accounting] scandals have brought a new level of attention to the accounting profession as gatekeepers and custodians of social interest.” (DUM 2013)Contrary to these opposing views (and other ones as will be discussed in the book), accounting (in relation to addition and subtraction) are neither possible (or impossible) nor desirable (or undesirable) to the extent that the respective ideologues (on different sides) would like us to believe.Of course, this reexamination of different opposing views on accounting does not mean that the study of addition and subtraction is useless, or that those fields (related to accounting)—like bookkeeping, auditing, forensics, info management, finance, philosophy of accounting, accounting ethics, lean accounting, mental accounting, environmental audit, creative accounting, carbon accounting, social accounting, and so on—are unimportant. (WK 2013) In fact, neither of these extreme views is plausible.Rather, this book offers an alternative (better) way to understand the future of accounting in regard to the dialectic relationship between addition and subtraction—while learning from different approaches in the literature but without favoring any one of them (nor integrating them, since they are not necessarily compatible with each other). More specifically, this book offers a new theory (that is, the double-sided theory of accounting) to go beyond the existing approaches in a novel way and is organized in four chapters.This seminal project will fundamentally change the way that we think about accounting in relation to addition and subtraction from the combined perspectives of the mind, nature, society, and culture, with enormous implications for the human future and what I originally called its “post-human” fate.

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Book SynopsisIs the invention of accounting so useful that, as Charlie Munger once said, “you have to know accounting. It's the language of practical business life. It was a very useful thing to deliver to civilization. I've heard it came to civilization through Venice which of course was once the great commercial power in the Mediterranean”? (WOO 2013)This positive view on accounting can be contrasted with an opposing view by Paul Browne that “the recent [accounting] scandals have brought a new level of attention to the accounting profession as gatekeepers and custodians of social interest.” (DUM 2013)Contrary to these opposing views (and other ones as will be discussed in the book), accounting (in relation to addition and subtraction) are neither possible (or impossible) nor desirable (or undesirable) to the extent that the respective ideologues (on different sides) would like us to believe.Of course, this reexamination of different opposing views on accounting does not mean that the study of addition and subtraction is useless, or that those fields (related to accounting)—like bookkeeping, auditing, forensics, info management, finance, philosophy of accounting, accounting ethics, lean accounting, mental accounting, environmental audit, creative accounting, carbon accounting, social accounting, and so on—are unimportant. (WK 2013) In fact, neither of these extreme views is plausible.Rather, this book offers an alternative (better) way to understand the future of accounting in regard to the dialectic relationship between addition and subtraction—while learning from different approaches in the literature but without favoring any one of them (nor integrating them, since they are not necessarily compatible with each other). More specifically, this book offers a new theory (that is, the double-sided theory of accounting) to go beyond the existing approaches in a novel way and is organized in four chapters.This seminal project will fundamentally change the way that we think about accounting in relation to addition and subtraction from the combined perspectives of the mind, nature, society, and culture, with enormous implications for the human future and what I originally called its “post-human” fate.

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Book SynopsisThe data-driven, global business environment requires increasingly sophisticated decision support, analytics and business intelligence. Also, changing technologies including mobile devices and cloud computing have created new opportunities for computerized decision support and an increasing need for technology support of business decision making. Contemporary managers must know much more about information technology solutions and especially computerized decision support, data science and analytics. This book is targeted to busy managers and MBA students who want to grasp the basics of computerized decision support. Some of the topics covered include: What is a decision support system? What is “big data” and how is it useful? What is business intelligence? How can predictive analytics support decision making? What is the impact of decision support on decision making? And how can managers identify opportunities for innovative analytics and decision support? Overall the book addresses 70 major questions relevant to decision support.

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Book SynopsisDigital disruption and transformation of industries and organizations has created a need for more agile attitudes, behaviors, and culture. Becoming more agile is important for individuals, teams, and organizations for three major reasons: 1) the requirements for faster, more responsive execution requires a reduction in bureaucratic processes, 2) changing technology environments reward more customer-focused processes, and 3) rapid internal collaboration and communication that is coordinated using technology is both possible and a requirement.One way to explain Agile is with a ""dance"" metaphor. Traditional processes are often a slow bureaucratic dance, like a classic waltz. Slow dancing is an important skill to know, but most of us would not want to do that dance all of the time. Today individuals, teams and organizations should perform and practice a wide variety of dances in appropriate contexts to be successful. Agile processes have various rhythms, rituals, and styles. We all need to learn new dances and we need to dance faster much of the time. Also, we need to be able to change dances in an elegant and seamless way. Despite the heightened interest, many people misunderstand or fail to understand becoming agile and applying agile methods and principles. For what types of projects should we use an Agile process? When is a structured development life cycle approach more appropriate? Some agile project approaches are appropriate for many types of projects and a mix of agile approaches coupled with some traditional approaches can make organizations more agile. Some managers and organizations strive for a contingent or a hybrid approach - a mix of agile and more traditional processes. This book is aimed at students, IT practitioners, and managers who seek answers to these questions and want to better understand agile.

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Book SynopsisEnterprise Systems have been used for many years to integrate technology with the management of an organization but rapid technological disruptions are now creating new challenges and opportunities that require urgent consideration. This book reappraises the implementation and management of Enterprise Systems in the digital age and investigates the vital link between business processes, information technology and the Internet for an organization’s competitive advantage and success.This book primarily focuses on the implementation, operation, management and integration of Enterprise Systems with fastemerging disruptive technologies such as blockchains, big data, cryptocurrencies, artificial intelligence, cloud computing, data mining and data analytics. These disruptive technologies are now becoming mainstream and the book proposes several innovations that organizations need to adopt to remain competitive within this rapidly changing landscape. In addition, it examines Enterprise Systems, their components, architecture, and applications and enlightens readers on the benefits and shortcomings of implementing them. This book contains primary research on organizations, case studies, and benchmarks ERP implementation against international best practice.

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