Knowledge management Books

Book SynopsisBusiness analysis is a key discipline within business transformation projects. Too often business changes are introduced without such analysis, leading to failed projects, wasted investment and unnecessary business disruption. Effective business analysis enables greater project success, informed investment and beneficial business outcomes. Business Analysis describes the entire landscape for successful business change, explaining the range of services offered by business analysts, the lifecycles and approaches that may be applied, and the techniques that aid analytical thinking, visualisation and modelling. The new edition of this bestseller has been updated extensively to ensure that the guidance offered is highly practical and encompasses the latest developments within the business analysis profession. This is a seminal text for business analysts, helping them to develop their understanding and skills and enabling them to develop their business analysis careers. It is also a key text for anyone working in organisations, whether driving change initiatives or enabling successful change outcomes. This book is: A practical and informative text, enabling business analysis and other business change professionals to develop their key knowledge and skills A readable and engaging journey through the business change lifecycle, the business analysis services and the toolkit required of a proficient business analyst Supports the BCS Business Analysis Certification Portfolio Trade ReviewBusiness analysis was something I simply did, rather than thinking of it as a profession; that was until I went to the launch of the first edition of Business Analysis. As the profession of business analysis continues to evolve and adapt to a changing environment, I’m delighted that this 4th edition continues to lead the way. It remains the ‘go-to’ book and most important guide for professional business analysts. Indispensable and invaluable. -- Dylan Jones * Deputy Director, Department for Work and Pensions *In its fourth edition, Business Analysis continues to incorporate emerging concepts, clearly presented and easily read, reflecting the evolution of business analysis. It is the benchmark publication for any business analyst, to which readers will continue to return for reference and reassurance. -- Mark Wilson * Business Analysis Practice Manager, Allianz Insurance plc *This updated edition supports the continued evolution of business analysis and remains the go-to resource for practicing business analysts to turn to throughout their careers. The inclusion of the Business Analysis Service Framework and a wealth of Lean and Agile techniques reflects the customer-centricity of business analysis in today’s world. -- Michelle Shakesheff * Head of Business Analysis, Close Brothers *Business Analysis has long been the key book for every self-respecting business analyst. After six years of excellent service in its third edition, I am delighted that this fourth edition introduces a service framework and has captured advancements such as Agile, SIPOC and Design Thinking whilst maintaining the core integrity of traditional business analysis. -- Ian Richards * Director, Business Analysis, Capita *The book that no business analyst should be without gets an up to the minute update that maintains its status as the primary reference on Business Analysis for change professionals everywhere. The wealth of material and scope of the updates ensure this edition is an invaluable addition to any business analyst’s bookshelf regardless of their experience! I heartily recommend it to anyone wishing to know more about this vital and rewarding role. -- David Beckham * Principal Consultant, ChuDo Consulting *This much anticipated new edition does not disappoint! The BA Service perspective moves the profession forward in our understanding of how business analysis can be used to best effect within our organisations. From aspiring BAs to highly-experienced practitioners, this book is a must-read for all business analysts. -- Christina Lovelock * Co-Author of Delivering Business Analysis, and Busines Analysis Manager, University of Leeds *In today's world where the role of the business analyst is being challenged like never before, this book is just what we need to ground us. We are business analysts and this highly recommended 4th edition reminds us of who we are, what we do and what we can achieve. -- Linda Parker * Business Analyst of the Year 2019, The Christon Blueprint *This welcome update to the must-have text equips business analysts with the toolkit and information needed to tackle the shift to digital services and emphasis on customer service value. The addition of the Business Analysis Service Framework will help organisations take their BAs to the next level. -- Lyn Girvan * Head of Business Analysis, CMC Consultancy Partnership Ltd *This book offers the why, what, and how of Business Analysis Service in plain terms. It is packed with useful and practical concepts, frameworks, and techniques for business domain and requirements analysis in information systems service provision. Essential reading for everyone already in or considering a career in business analysis, and for those in IS studies. -- Yin Leng Tan * Lecturer in Business Informatics, Henley Business School *I’ve used this book throughout my career and it is more complete than ever, covering the whole spectrum of activities in the BA-discipline. It is a very useful combination of available techniques and best practices on how to use them. It is a must-read for every business change professional. -- Geertje Appel * Business Analyst & Trainer, Le Blanc Advies *If you only pick one book to learn about business analysis, this is it. Even after consulting on business change projects for over twenty years, this is my go-to book when I need to remind myself about how to do something. Put simply, it’s the best companion a business analyst can have. -- Joe Newbert * Chief Training Officer, Business Change Academy *This fourth edition of the definitive Business Analysis text is the best so far and moves the discipline forward yet again. -- Paul Turner FBCS * Business Analysis examiner and mentor *The part of the book I loved most was on workshops and the clarity created in discovery techniques such as free-form, round-robin brainwriting, etc. and visualization through user stories, mind maps, scenarios, rich pictures etc. These I believe are essential tools and techniques for any business analyst. -- Rumesh Wijetung * Director / Trainer at APPTRA Holdings (Pvt) Ltd & Agile Coach at Wiley Global Technology (Pvt) Ltd *The first responsibility of a business analyst often seems to be defining the value of business analysis, especially within an Agile tech organisation. For this purpose, the 4th edition of Business Analysis is indispensable. Expect your copy to become your play-book, dotted with page markers and highlighted sections. -- Libby Vincent * Head of Business Analysis, JUST EAT *In today’s complex world, the role of business analysis is evolving and changing. I am delighted to see that Business Analysis 4th edition is keeping pace with this. It gives essential guidance to anyone involved in business analysis activities at all levels of an organisation, from leadership roles to those involved in project and product development. -- Dot Tudor FBCS * Technical Director, TCC Ltd *Each new version of this book enhances the business analysis landscape, introducing new ways of approaching business analysis and mixing in trusted tools and techniques such as PESTLE and SWOT. The updated section on business services and process is of particular value in exploring organisational structure and supporting the need to identify and manage risk. -- Marie Bradley * Operational Compliance Director, adam&eveDDB *After a number of years in this profession, I can safely say this book is the one stop shop for business analysis! Whether you are looking to start a career as a business analyst, increase your current capability or just think in a more logical and structured fashion, the latest edition certainly doesn't disappoint. -- Jay Chavda * Head of Business Analysis, Inspired Thinking Group (ITG) *The 4th edition of the Business Analysis offers a great way to brush up on or to learn new techniques. The book is easy to use offering the ability to jump in and out as required, providing a wealth of knowledge and best practices. -- Dan Senter * Data Governance Lead, nationalgrid *BAs are expected to tackle increasingly complex business problems in a demanding business landscape. The additional strategy execution techniques included in this 4th edition will be welcomed by BAs everywhere. Essential reading for BAs looking to elevate skill-sets and for organisations looking to optimise the BA role for competitive advantage. -- Alison Fairclough * Head of Business Analysis, Handelsbanken UK *This 4th edition is a must-have book for all business analysts. I am delighted to see topics of service thinking, customer experience & Agile/Lean included. In the evolving digital world, where the role of business analysts has been questioned, this book highlights the importance of BA function in organisations more than ever. -- Swati Shirsat * Business Analysis Consultant, Essency Consulting & Solutions Ltd *Business Analysis continues to evolve and reflect emerging trends, building upon solid analysis principles, interpreting and informing the analyst’s role and best practice. Whether starting your journey in the industry as an apprentice, or you are the head of practice, this continues to be the north star that will guide all. -- Gary Young * Head of Product Development, DVLA Information Technology Services *Clear and readable, Business Analysis encompasses basic BA tools and techniques together with modern ideas such as design thinking and customer experience. If you are a business analyst wanting to do your job well, to constantly broaden your horizons and to maintain inspiration for your profession, this book is for you! -- Milena Mileva * Managing Consultant, PMBA *This 4th edition brings business analysis centre-stage for the 21st-century organisation. It provides an excellent, up-to-date and comprehensive overview of the BA’s role, from the strategic ‘helicopter view’ to the detailed ‘snail's view’. We'll give this book to every apprentice and delegate we train. -- Dr Mike Goodland * Founder, Metadata Training *Table of Contents1. What is business analysis? 2. The competencies of a business analyst 3. The strategic context for business analysis 4. The business analysis service framework 5. Investigating the business situation 6. Analysing and managing stakeholders 7. Improving business services and processes 8. Defining the solution 9. Making the business case 10. Establishing the requirements 11. Documenting and modelling requirements 12. Validating and managing requirements 13. Delivering the requirements 14. Delivering the business solution Supplementary chapter: BCS business analysis certification portfolio

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Book SynopsisThis broad, deep, but not-too-technical guide introduces you to the fundamental principles of data science and walks you through the "data-analytic thinking" necessary for extracting useful knowledge and business value from the data you collect.

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Book SynopsisSherri Davidoff is a cybersecurity expert, author, speaker, and CEO of both LMG Security and BrightWise, Inc. She is a recognized expert in digital forensics and cybersecurity, and is coauthor of Network Forensics: Tracking Hackers Through Cyberspace (Prentice Hall, 2012). Sherri has consulted and/or conducted cybersecurity training for many distinguished organizations, including the Department of Defense, the American Bar Association, FFIEC/FDIC, and many more. She is a faculty member at the Pacific Coast Banking School, and is a frequent contributor of education articles and webinars. She is a GIAC-certified forensic examiner (GCFA) and penetration tester (GPEN), and holds a degree in computer science and electrical engineering from MIT.Table of ContentsPreface xviiAcknowledgments xxiiiAbout the Author xxv Chapter 1: Dark Matters 1 1.1 Dark Breaches 3 1.2 Skewed Statistics 13 1.3 Why Report? 18 1.4 What’s Left Unsaid 20 Chapter 2: Hazardous Material 23 2.1 Data Is the New Oil 30 2.2 The Five Data Breach Risk Factors 33 2.3 The Demand for Data 34 2.4 Anonymization and Renonymization 41 2.5 Follow the Data 44 2.6 Reducing Risk 51 2.7 Conclusion 54 Chapter 3: Crisis Management 55 3.1 Crisis and Opportunity 57 3.2 Crisis Communications, or Communications Crisis? 60 3.3 Equifax 70 3.4 Conclusion 75 Chapter 4: Managing DRAMA 77 4.1 The Birth of Data Breaches 79 4.2 A Smoldering Crisis 81 4.3 Prodromal Phase 85 4.4 Acute Phase 94 4.5 Reducing Harm 98 4.6 Chronic Phase 108 4.7 Resolution Phase 111 4.8 Before a Breach 114 4.9 Conclusion 117 Chapter 5: Stolen Data 119 5.1 Leveraging Breached Data 121 5.2 Fraud 121 5.3 Sale 123 5.4 The Goods 135 5.5 Conclusion 141 Chapter 6: Payment Card Breaches 143 6.1 The Greatest Payment Card Scam of All 144 6.2 Impact of a Breach 146 6.3 Placing Blame 150 6.4 Self-Regulation 153 6.5 TJX Breach 160 6.6 The Heartland Breach 167 6.7 PCI and Data Breach Investigations 171 6.8 Conclusion 174 Chapter 7: Retailgeddon 177 7.1 Accident Analysis 179 7.2 An Ounce of Prevention 191 7.3 Target’s Response 199 7.4 Ripple Effects 223 7.5 Chip and Scam 227 7.6 Legislation and Standards 236 7.7 Conclusion 237 Chapter 8: Supply Chain Risks 239 8.1 Service Provider Access 242 8.2 Technology Supply-Chain Risks 245 8.3 Cyber Arsenals 252 8.4 Conclusion 254 Chapter 9: Health Data Breaches 257 9.1 The Public vs. the Patient 258 9.2 Bulls-Eye on Healthcare 260 9.3 HIPAA: Momentous and Flawed 263 9.4 Escape from HIPAA 274 9.5 Health Breach Epidemic 279 9.6 After a Breach 295 9.7 Conclusion 300 Chapter 10: Exposure and Weaponization 303 10.1 Exposure Breaches 305 10.2 Response 310 10.3 MegaLeaks 323 10.4 Conclusion 336 Chapter 11: Extortion 337 11.1 Epidemic 339 11.2 Denial Extortion 340 11.3 Exposure Extortion 348 11.4 Faux Extortion 356 11.5 Conclusion 357 Chapter 12: Cyber Insurance 359 12.1 Growth of Cyber Insurance 361 12.2 Industry Challenges 361 12.3 Types of Coverage 362 12.4 Commercial Off-the-Shelf Breach Response 364 12.5 How to Pick the Right Cyber Insurance 367 12.6 Leverage Your Cyber Insurance 386 12.7 Conclusion 388 Chapter 13: Cloud Breaches 389 13.1 Risks of the Cloud 393 13.2 Visibility 400 13.3 Intercepted 409 13.4 Conclusion 413 Afterword 415 Index 417

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Book SynopsisPresents an ultimate theory of knowledge-based management and organizational knowledge creation based on empirical research and an extensive literature review. It explores knowledge management as a global concept and is relevant to any company that wants to prosper and thrive in the global knowledge economy.Trade Review"Nonaka and his co-authors must be congratulated on developing an understanding of this ephemeral concept of knowledge, and on widening it out beyond business objectives to general wellbeing." - Gordon Harris, Professional ManagerTable of ContentsIntroduction Characteristics of Knowledge The Theoretical Framework Vision and Driving Objectives: Values for the Common Good Eisai Honda Implications Ba Mayekawa Manufacturing Co., Ltd Kumon Implications Dialogue and Practice: Leveraging Organizational Dialects Seven-Eleven Japan Muji Implications Dynamic Knowledge Assets in Process YKK JFE: Synthesizing Experience Implications Leadership: Fostering Distributed Excellence in the Organization Canon Toyota Prius Implications Conclusions

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Book Synopsis Cross-industry innovation introduces a dilemma for the innovation process. On one hand, there is a broad consensus in research that diversity in knowledge leads to increased levels of novelty in innovation. On the other hand, the crossing of industries boundaries is known to cause knowledge boundaries between actors. This book contributes to this end, by the development of new understanding of important aspects in cross-industry innovation. The empirical bases for this research are case data from the Pumps & Pipes association in US and Norway (conferences and 7 Norwegian cross-industry collaborations), and cross-industry cases from the Norway Health Tech cluster.

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Book SynopsisSolving complex problems and selling their solutions is critical for personal and organizational success. For most of us, however, it doesn’t come naturally and we haven’t been taught how to do it well. Research shows a host of pitfalls trips us up when we try: We’re quick to believe we understand a situation and jump to a flawed solution. We seek to confirm our hypotheses and ignore conflicting evidence. We view challenges incompletely through the frameworks we know instead of with a fresh pair of eyes. And when we communicate our recommendations, we forget our reasoning isn’t obvious to our audience. How can we do it better? In Cracked It!, seasoned strategy professors and consultants Bernard Garrette, Corey Phelps and Olivier Sibony present a rigorous and practical four-step approach to overcome these pitfalls. Building on tried-and-tested (but rarely revealed) methods of top strategy consultants, research in cognitive psychology, and the latest advances in design thinking, they provide a step-by-step process and toolkit that will help readers tackle any challenging business problem. Using compelling stories and detailed case examples, the authors guide readers through each step in the process: from how to state, structure and then solve problems to how to sell the solutions. Written in an engaging style by a trio of experts with decades of experience researching, teaching and consulting on complex business problems, this book will be an indispensable manual for anyone interested in creating value by helping their organizations crack the problems that matter most.Trade ReviewTable of ContentsChapter 1. The most important skill you never learned· Fast and slow problem solving· Problem solving and the expertise trap· Complex problems and “unknown unknowns”· The need for a disciplined problem solving process· Chapter 1 in one page Chapter 2. The five pitfalls of problem solving· Case 1: When the music industry went out of tune· Pitfall 1: Flawed problem definition· Case 2: The Grameen-Danone strengthening yogurt· Pitfall 2: Solution confirmation· Case 3: The call center story· Pitfall 3: Wrong framework· Case 4: New strategy at J.C. Penney· Pitfall 4: Narrow framing· Case 5: A fat chance for sugar· Pitfall 5: Miscommunication· Chapter 2 in one page Chapter 3. The 4S method· Where does the 4S method come from?· An overview of the 4S method· State: A problem well posed is half-solved· Structure: The architecture of problem solving· Solve: Between analysis and creativity · Sell: Choose the approach that suits your audience· Chapter 3 in one page Chapter 4. State the problem: the TOSCA framework· Trouble: What makes this problem real and present?· Owner: Whose problem is this?· Success criteria: What will success look like, and when?· Constraints: what limitations and trade-offs constrain the problem-solving process and the solution?· Actors: who has a say in the way we solve this problem, and what do they want?· Write the core question· Singing TOSCA as a choir· Chapter 4 in one page Chapter 5. Structure the problem: pyramids and trees· Hypothesis-driven problem structuring· Building a hypothesis pyramid· Hypothesis-driven problem structuring: pros and cons· Issue-driven problem structuring· Growing issue trees· Growing a tree or building a pyramid?· Chapter 5 in one page Chapter 6. Structure the problem: analytical frameworks· The power of frameworks: MECE breakdowns of generic problems· The danger of frameworks: Frameworks as mental models· Industry frameworks: value drivers· Functional frameworks· When all else fails, try good old logic· Chapter 6 in one page Chapter 7. Solve the problem: eight degrees of analysis· From structuring to analyses· Eight degrees of analysis· Planning the work· Conducting the analysis· Chapter 7 in one page Chapter 8. Redefine the problem: the design thinking path· Design thinking, and when to use it· Five phases, one mindset· Phase 1: Empathize· Phase 2: Define· Chapter 8 in one page Chapter 9. Structure and solve the problem using design thinking· Phase 3: Ideate· Phase 4: Prototype· Phase 5: Test· Chapter 9 in one page Chapter 10. Sell the solution: core message and storyline· Don’t tell the story of the search, tell the story of the solution· The pyramid principle· Pave the way for a dialogue· Design your “storyline”· Go for either a grouping or an argument· Chapter 10 in one page Chapter 11. Sell the solution: recommendation report and delivery· Manage communications throughout the problem-solving process· Beware the PowerPoint curse· Create an effective, modular report · Develop the content pages· Make quantitative charts relevant and simple· Use conceptual charts sparingly· Trim the deck ruthlessly· Quality control· Beyond slide presentations· Chapter 11 in one page Chapter 12. The 4S method in action· Case study: The Kangaroo opportunity· What is the problem?· Structuring the problem· Solving the problem· Selling the solution· Appendix: First section of a report on the Kangaroo case study Chapter 13. Conclusion: Becoming a problem-solving master

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Book SynopsisThis textbook provides future data analysts with the tools, methods, and skills needed to answer data-focused, real-life questions; to carry out data analysis; and to visualize and interpret results to support better decisions in business, economics, and public policy. Data wrangling and exploration, regression analysis, machine learning, and causal analysis are comprehensively covered, as well as when, why, and how the methods work, and how they relate to each other. As the most effective way to communicate data analysis, running case studies play a central role in this textbook. Each case starts with an industry-relevant question and answers it by using real-world data and applying the tools and methods covered in the textbook. Learning is then consolidated by 360 practice questions and 120 data exercises. Extensive online resources, including raw and cleaned data and codes for all analysis in Stata, R, and Python, can be found at www.gabors-data-analysis.com.Trade Review'This exciting new text covers everything today's aspiring data scientist needs to know, managing to be comprehensive as well as accessible. Like a good confidence interval, the Gabors have got you almost completely covered!' Joshua Angrist, Massachusetts Institute of Technology, winner of the Nobel Memorial Prize in Economic Sciences'This is an excellent book for students learning the art of modern data analytics. It combines the latest techniques with practical applications, replicating the implementation side of classroom teaching that is typically missing in textbooks. For example, they used the World Management Survey data to generate exercises on firm performance for students to gain experience in handling real data, with all its quirks, problems, and issues. For students looking to learn data analysis from one textbook, this is a great way to proceed.' Nicholas Bloom, Stanford University'I know of few books about data analysis and visualization that are as comprehensive, deep, practical, and current as this one; and I know of almost none that are as fun to read. Gábor Békés and Gábor Kézdi have created a most unusual and most compelling beast: a textbook that teaches you the subject matter well and that, at the same time, you can enjoy reading cover to cover.' Alberto Cairo, University of Miami'A beautiful integration of econometrics and data science that provides a direct path from data collection and exploratory analysis to conventional regression modeling, then on to prediction and causal modeling. Exactly what is needed to equip the next generation of students with the tools and insights from the two fields.' David Card, University of California, Berkeley, winner of the Nobel Memorial Prize in Economic Sciences'This textbook is excellent at dissecting and explaining the underlying process of data analysis. Békés and Kézdi have masterfully woven into their instruction a comprehensive range of case studies. The result is a rigorous textbook grounded in real-world learning, at once accessible and engaging to novice scholars and advanced practitioners alike. I have every confidence it will be valued by future generations.' Kerwin K. Charles, Yale School of Management'This book takes you by the hand in a journey that will bring you to understand the core value of data in the fields of machine learning and economics. The large amount of accessible examples combined with the intuitive explanation of foundational concepts is an ideal mix for anyone who wants to do data analysis. It is highly recommended to anyone interested in the new way in which data will be analyzed in the social sciences in the next years.' Christian Fons-Rosen, Barcelona Graduate School of Economics'This sophisticatedly simple book is ideal for undergraduate- or Master's-level Data Analytics courses with a broad audience. The authors discuss the key aspects of examining data, regression analysis, prediction, Lasso, and random forests, and more, with using elegant prose instead of algebra. Using well-chosen case studies, they illustrate the techniques and discuss all of them patiently and thoroughly.' Carter Hill, Louisiana State University'This is not an econometrics textbook. It is a data analysis textbook. And a highly unusual one - written in plain English, based on simplified notation, and full of case studies. An excellent starting point for future data analysts or anyone interested in finding out what data can tell us.' Beata Javorcik, University of Oxford'A multifaceted book that considers many sides of data analysis, all of them important for the contemporary student and practitioner. It brings together classical statistics, regression, and causal inference, sending the message that awareness of all three aspects is important for success in this field. Many 'best practices' are discussed in accessible language, and illustrated using interesting datasets.' llya Ryzhov, University of Maryland'This is a fantastic book to have. Strong data skills are critical for modern business and economic research, and this text provides a thorough and practical guide to acquiring them. Highly recommended.' John van Reenen, MIT Sloan'Energy and climate change is one of the most important public policy challenges, and high- quality data and its empirical analysis is a foundation of solid policy. Data Analysis for Business, Economics, and Policy will make an important contribution to this with its innovative approach. In addition to the comprehensive treatment of modern econometric techniques, the book also covers the less glamorous but crucial aspects of procuring and cleaning data, and drawing useful inferences from less-than-perfect datasets. As the center of gravity of the energy system shifts to developing economies where data quality is still an issue, this will provide an important and practical combination for both academic and policy professionals.' Laszlo Varro, Chief Economist, International Energy AgencyTable of ContentsPart I. Data Exploration: 1. Origins of data; 2. Preparing data for analysis; 3. Exploratory data analysis; 4. Comparison and correlation; 5. Generalizing from data; 6. Testing hypotheses; Part II. Regression Analysis: 7. Simple regression; 8. Complicated patterns and messy data; 9. Generalizing results of a regression; 10. Multiple linear regression; 11. Modeling probabilities; 12. Regression with time series data; Part III. Prediction: 13. A framework for prediction; 14. Model building for prediction; 15. Regression trees; 16. Random forest and boosting; 17. Probability prediction and classification; 18. Forecasting from time series data; Part IV. Causal Analysis: 19. A framework for causal analysis; 20. Designing and analyzing experiments; 21. Regression and matching with observational data; 22. Difference-in-differences; 23. Methods for panel data; 24. Appropriate control groups for panel data; Bibliography; Index.

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Book SynopsisThe KM Cookbook serves up a menu of success stories and strategies for organizations wanting to know more about Knowledge Management Standard ISO30401 – whether they intend to pursue certification, or simply seek to use it as a framework to review their existing programme and strategy. Knowledge Management (KM) has been around for over 20 years as a set of tools and methods for connecting, collecting and creating knowledge. Lots has been written, and there are tens of thousands of practitioners out there—in-company specialists and consultants. Unlike Lean, Agile and other business improvement methodologies, KM has never had a single agreed set of tools, or a commercial accreditation or standard. Attending a KM conference can feel a bit like visiting an international street food market! In many ways, the arrival of an internationally agreed standard and vocabulary, imbues fresh professional credibility to the field of Knowledge Management. Trade Review'Firstly, the KM Cookbook provides valuable practical guidance on how to respond to the new KM standard ISO 30401:2018 Knowledge management systems – Requirements which was published by the International Organization for Standardization (ISO) at the end of 2018...Secondly, the KM Cookbook provides guidance in regard to the “how” of KM in a way that recognises not just the diversity of organisational circumstances, but the distinctive characteristics of knowledge.' -- Bruce Boyes * Real KM *Table of ContentsTable of ContentsList of illustrationsIntroduction About the book Explaining the metaphor Part I A new way to cook? 1 A new kitchen 2 What kind of restaurant? 3 The role of the restaurateur 4 The skilled chef 5 Getting some help: the staff 6 Understanding the ingredients 7 The restaurant critic: what to expect in an audit 8 Planning the menu: the KM Chef’s Canvas 9 The KM chef’s specials: taster menu Part II Menus to savourIntroduction: how to read the menus The Americas10 The World Bank: Knowledge Management and machine learning— Narrated by Margot Brown and Vivek Sharma11 Knowledge Management in General Electric: leading-edge communities— Narrated by Dan Ranta12 Beyond KM: Collaborating, Learning and Adapting (CLA) in USAID— Narrated by Piers Bocock and Stacey Young13 Knowledge Management in Schlumberger: ‘Eureka!’— Narrated by Susan Rosenbaum and Alan Boulter14 PROCERGS Brazil: using knowledge and innovation to make government more efficient — Narrated by Luciana Menezes and José JaegerEurope15 The Olympic Games: Knowledge Management and learning pathways— Narrated by Chris Payne16 Médecins Sans Frontières: knowledge without borders? — Narrated by Robin Vincent-Smith17 Transport for London (TfL), UK: learning to be world-class — Narrated by Liz Hobbs18 Syngenta: leaping into networks and cultural KM — Narrated by Nicola Thomson19 Linklaters: knowledge, value-add and innovation — Narrated by Rachel Manser and Ian Rodwell20 Defence Science & Technology Laboratory (Dstl), UK: guarding against organisational amnesia — Narrated by Dominic Davies21 Financial Conduct Authority (FCA), UK: using knowledge to improve detection — Narrated by Christine AstaniouMiddle East22 Creating value in Oman: KM in Petroleum Development Oman (PDO) — Narrated by Hank Malik23 Saudi Aramco, Saudi Arabia: identifying, extracting and regenerating the wells of knowledge — Narrated by Tony MelendezAsia24 MAPNA, Iran: the role of KM in designing and implementing world-scale projects — Narrated by Dr Mohsen HamediKM in mergers and acquisitions – take-away chapter25 TechnipFMC, France, UK and USA: agile KM in a newly merged organisation — Narrated by Kim GloverEndings and beginnings AppendicesInterview questions The restaurant critic (Chapter 7) Knowledge Management in Schlumberger (Chapter 13)Transport for London (Chapter 17) Saudi Aramco (Chapter 23) MAPNA (Chapter 24) Index

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Book SynopsisTo survive and thrive in this day and age of high-velocity change, companies must draw on high quality, experiential knowledge: practical wisdom.Trade ReviewProfessors Nonaka and Takeuchi have taught the world much about managing knowledge. In The Wise Company, they go further, teaching us how to grow our knowledge into wisdom. Every manager will learn from this book, for their job, their organization, and indeed, their own life and well-being. * Henry Chesbrough, Professor, U.C. Berkeley-Haas School of Business *Nonaka and Takeuchi have created a tour de force book of value to CEOs, leaders at all levels, and students aspiring to be world class leaders in a world driven by winners who continuously innovate by creating valuable new knowledge and putting it to practice. Both authors are established world-class academics, but equally as important they are hands-on clinicians who have worked globally with real clients, making real change happen. This book is well-written, engaging, and an important theoretical and practical guide on how to make the world a better place. * Noel Tichy, Professor at the University of Michigan, and author of Control Your Destiny or Someone Else Will and Succession: Mastering the Make-Or-Break Process of Leadership Transition *Nonaka & Takeuchi-both alchemists of innovation management who provide ageless pearls of wisdom-describe how new methods of managing and leading business enterprises require wise leaders, at all levels of the organization. A tour de force with insights, delights, and powerful narratives featuring some of the world's top business leaders and innovators, in Japan and the USA. An evolutionary sequel to the authors' earlier work on the knowledge creating company. * David J. Teece, Tusher Professor, Haas School, U.C. Berkeley *Table of ContentsTable of Contents 1. From Knowledge to Wisdom 2. The Foundations of Knowledge Practice 3. Towards a Model of Knowledge Creation and Practice 4. Judging Goodness 5. Grasping the Essence 6. Creating Ba 7. Communicating the Essence 8. Exercising "Political" Power 9. Fostering Practical Wisdom in Others 10. Epilogue Acknowledgements References Index

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Book SynopsisThe past two decades have seen an explosion both in the volume of data we use, and our understanding of its management.However, while techniques and technology for manipulating data have advanced rapidly in this time, the concepts around the value of our data have not. This lack of progress has made it increasingly difficult for organisations to understand the value in their data, the value of their data and how exploit that value. Halo Data proposes a paradigm shift in methodology for organisations to properly appreciate and leverage the value of their data. Written by an author team with many years’ experience in data strategy, management and technology, the book will first review the current state of our understanding of data. This opening will demonstrate the limitations of this status quo, including a discussion on metadata and its limitations, data monetisation and data-driven business models. Following this, the book will present a new concept and framework for understanding and quantifying value in an organisation’s data and a practical methodology for using this in practice.Ideal for data leaders and executives who are looking to leverage the data at their fingertips.Table of ContentsIntroduction1 Who owns the definitions and terms about data?2 What is metadata?3 Other ideas of data value and monetization4 Value from a different source5 Hello Halo Data6 Getting to know Halo Data7 Early examples of Halo data approaches8 Halo data and data ethics9 Halo data framework10 Halo Data applied risk assessment, regulation, customer, the citizen11 Halo Data and storytelling

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Book SynopsisSriram Narayan, an IT management consultant with ThoughtWorks, has provided IT agility guidance to clients in telecom, financial services, energy, retail, and Internet businesses. He has also served as a leadership coach and a director of innovation. He was a founding member of the ThoughtWorks technology advisory boardthe group that now authors Technology Radar. During a two-year stint at the products division of ThoughtWorks, he helped with product innovation and advocacy on Goa tool that helps with continuous delivery. He has also worn the hats of a developer, open-source contributor, manager, product owner, tester, SOA architect, trainer, and Agile coach. An occasional blogger and speaker at conferences, his writings, talks, and contact information are available from sriramnarayan.com. The opinions in this book are his own.Trade ReviewPraise for Agile IT Organization Design “Continuous delivery is often described from the perspective of the technicians. This is understandable because that is where it started, but it does the process a disservice. Continuous delivery is a holistic approach. It requires change across the organization and it encourages such change, to the betterment of the groups that practice it. This book addresses that problem and looks at CD from an organizational perspective. It starts from Dan Pink’s ideas of intrinsic and extrinsic motivators and describes how to structure an organization for success—how to encourage a focus on autonomy, mastery, and purpose that will motivate your teams and produce high-quality results. This book takes a look at all aspects of organizational design that impact the ability to deliver regular, small, high quality changes. If you follow the advice in this book, your organization will be the better for it.” —Dave Farley, author of Continuous Delivery “A number of years ago, Silicon Valley marketing guru Geoffrey Moore quipped, ‘A bank is just a computer with a marketing department.’ Today, technologies—cloud, social, big data, the Internet of Things, and mobile—continue to drive this unprecedented digital transformation in organizations. As such, the need for agility has moved from software development to corporate boardrooms. Sriram’s book makes the case that to thrive in these fast and uncertain times, enterprise leaders need to rethink how IT, not just software development, is organized, structured, and measured. His book provides guidelines, not prescriptions, which enable innovation, adaptability, and responsiveness at scale.” —Jim Highsmith, Executive Consultant, ThoughtWorks, Author of Adaptive Leadership “Very hands-on and operational book for management of Agile-based development. Provides valuable insight for IT practitioners. A must read for IT professionals.” —A.V. Sridhar, Founder, President & CEO Digite, Inc. “Agile IT Organization Design is an engaging, enlightening, and immensely practical book. While many authors have addressed Agile software development, very few have tackled the wider topic of the more systemic changes necessary to move from Agile software to an agile organization, and onwards to ‘digital transformation.’ Even fewer have done so at more than a very theoretical level. Drawing heavily upon his substantial practical experience, Sriram Narayan’s book explores the pitfalls of many of our current ‘organizational wisdoms’ and gently, but convincingly, suggests appropriate and relevant alternatives to try in their place—all the time backed up by real-world examples. I highly recommend the book to anyone interested in, or struggling with, the challenges and opportunities of achieving organizational agility.” —Chris Murphy, President and Chief Strategy Officer, ThoughtWorks “Agile and continuous delivery transformations require changes in technology, process, and people. This book is the first to tackle the people aspect in depth, and it does this very well. A must read for those taking the journey!” —Anders Wallgren, CTO, Electric Cloud “Agile IT Organization Design tackles all the problems that we just want to ignore. Relying heavily on hands-on experience rather than theoretical exercises, Sriram provides concrete actions to address the issues with Agile software development and continuous delivery at a structural and organizational level. He clearly addresses issues of finance, accountability, and metrics, not just team structure and team processes, and gives many examples and scenarios to help understand how these issues manifest and how the proposed steps work to resolve the issues. Organizational transformations to Agile often fail, not because the individual processes and practices break down, but because the organization itself—its power structure, its organizational norms, and its culture—fight against the gains that Agile has the potential to bring. Sriram focuses our attention on the systemic problems, but then provides action steps to allow us to address these problems in our context. This book presents no silver bullet, as those don’t exist. However, Sriram provides for organizations a way to start facing reality and moving towards an organization that supports not only Agile software development but organizational and business agility.” —Rebecca Parsons, Director at Agile Alliance & CTO at ThoughtWorks “Sriram’s book addresses the rarely-approached topic of Agile organization design in a very pragmatic and thorough manner. It does a great job of explaining the value brought by Agile and DevOps approaches in enterprise-scale organizations, and gives strong details on the ‘how’ to get there. It also paints a very practical picture of how the different processes of the company (budgeting, staffing, metrics, etc.) will be affected by the Agile organizational choices. I see it as the perfect companion book for a large-scale Agile transformation effort.” —Regis Allegre, VP Software Engineering, Cloudwatt “Businesses today are discovering that if they are to build ‘digital first’ experiences for their customers, they need to rethink how their product, marketing, and technology teams work together. Sriram’s book pulls aside the curtain to reveal that the best-kept secrets of the world’s top performing digital organizations are actually very accessible to all. It serves as a pattern language for management of the modern digital enterprise.” —Adam Monago, VP Digital Strategy, ThoughtWorks, @adammonago “Agility is so much more than stand-ups and test driven development. Even the best practices won’t yield results unless backed by the right leadership. Sriram’s book is an important contribution to the all-too-bare bookshelf on leadership of IT organizations. He mixes theory and practical insights in the right measures and the result is as readable as it is full of usable insights.” —Nagarjun Kandukuru, VP Global South Strategy, ThoughtWorks “Sriram covers everything the Scrum coach didn’t tell you. Most books on Agile stop at a team and project level, and that’s exactly where the organizations tend to get lost in the real world of pre-existing organization structures and procedures—which in turn become blockers to achieving ultimate business agility. If you ever wonder why your attempt at Agile is floundering, this is one book where you’ll find some answers for sure.” —Puneet Kataria, Vice President Global Sales, Kayako “The field of Agile is an evolving, moving target and there is little in terms of guidance for managers and staff that are trying to implement it within an enterprise context. This book provides a complete guide to all of the organizational aspects of implementing Agile within the enterprise context, as well as providing extremely useful examples and cogent advice. I would recommend this book to anyone with a general interest in Agile through to senior managers looking to reenergize their enterprise organizations using the principles and practices of Agile.” —Ken Robson, Global Head of Trading Technology, Danske Bank “Sriram has pulled off an audacious attempt at a unified theory of IT. This work led me through the incredible range of issues that I recognize, slotting each one into context and building a vision of how things can and should be. If you want to be elevated above the trenches of Agile and DevOps—to get a better view of where they fit in the digital world that includes sales, finance, governance, resourcing, delivery, and most importantly, people—then read this book. A compelling read that I’m already referring back to.” —Duncan Freke, Development Director, thetrainline.com “Sriram makes a convincing case that digital transformation efforts need IT agility. He also does a great job of explaining how IT agility is more than just engineering and process. This book is a valuable read for those on the digital transformation journey.” —Shashank Saxena, Director, Digital and eCommerce Technology, The Kroger Co. “Adopting Agile software development practices is not just an IT change, it is an organization-wide change. Sriram goes through every aspect of what this means to an organization and gives options for how to bring changes in, including hard-to-change areas like project funding. This book is thought provoking, an easy read, and includes great examples.” —Jeff Nicholas, Director, PB & WM IT Digital Banking APAC, Credit Suisse “This book is for anyone who is looking for clear and focused guidance in the pursuit of modern product delivery. Any transformational leader will find this book a great tool that provides answers to many of the problems of Agile transformation at scale. A great jump start for those looking to improve their effectiveness and responsiveness to business, Sriram’s book recognises that people leadership is the DNA of any Agile transformation.” —Marcus Campbell, Delivery Director, Semantico “Entrepreneurial organizations thrive on continuously adding value, rapidly innovating, and staying close to their customers. Similarly, Agile software development emphasizes continuous, incremental improvements, quick response to change, and close collaboration. Sriram makes a compelling case for Agile design of IT organizations in large enterprises. He goes well beyond describing how an IT organization can adopt Agile development methodologies to explain how any successful digital transformation within a large enterprise must encompass strategy alignment, project portfolios, IT staffing, budgeting, and more. This book is a great read for those who want a digital transformation to have impact both within and beyond their enterprise IT organization.” —Ron Pankiewicz, Technology Director, VillageReach “Organizational structure is a key enabler for a company to achieve its raison d’être. This book lays out the rationale for organizing IT organizations around Agile software development concepts. It provides practical guidance on wide-ranging success factors including tangible org elements such as structure, team design, and accountability, and intangible cultural elements such as alignments and norms. These concepts will certainly help IT companies turn the tide on huge cost and time overruns that are typical on large IT projects.” —Paul Kagoo, Engagement Manager at McKinsey & Co. “Outcomes matter in an increasingly ‘winner takes all’ digital arena. A true digital transformation undertaking, driven by the need to build competitive advantage, is marked by an increase in responsiveness, insights, and engagement, not just cost effectiveness. IT organization is a key partner in this transformation but is seldom structured to succeed in most enterprises. This book makes a case for how IT organization needs to be weaved within outcome-based teams, not activity-based teams, to drive agility and competitive advantage. In general, organizational design is very expensive to engineer in real world situations but this book takes on this tough problem by providing some frameworks and considerations for the reader to evaluate the validity of outcome-based structure in their organization.” —Vijay Iyer, Sr. Product Manager, NetApp “I found Agile IT Organization Design to be well organized with an in-depth knowledge of challenges that IT organizations face, while providing possible ways to address those challenges. Moreover, it was eminently readable and I found myself readily recognizing the problems described within. It may seem odd to describe a business-oriented book as such, but I found this to be an enjoyable read!” —Randy R. Gore, Program Manager, IBM “As enterprises try to ramp up their digital transformation initiatives, there will be an ever-increasing need for better collaboration between IT and business. New org structures will fuel this collaboration. Sriram’s book is a timely elaboration of the importance of org structures for the success of digital initiatives large and small.” —Dinesh Tantri, Digital Strategist, @dineshtantriTable of ContentsPreface xix Acknowledgments xxiii About the Author xxv Glossary xxvii Chapter 1: Context 1 1.1 Focus 2 1.2 Business, IT, and Shadow IT 3 1.3 Business-IT Effectiveness 5 1.4 Digital Transformation 7 1.5 Bimodal IT and Dual Operating Systems 10 1.6 Angles of Coverage 10 1.7 Summary 11 Chapter 2: The Agile Credo 13 2.1 Understanding the Agile Manifesto 14 2.2 Continuous Delivery and DevOps 15 2.3 Agile Culture 16 2.4 Common Themes 18 2.5 Isn’t Agile Dead? 21 2.6 Summary 22 Chapter 3: Key Themes 25 3.1 Software Development Reconsidered 26 3.2 Govern for Value over Predictability 28 3.3 Organize for Responsiveness over Cost-efficiency 30 3.4 Design for Intrinsic Motivation and Unscripted Collaboration 33 3.5 Summary 35 Chapter 4: Superstructure 37 4.1 Business Activities and Outcomes 37 4.2 Centralization and Decentralization 41 4.3 Silos 42 4.4 Summary of Insights 45 4.5 Summary of Actions 46 Chapter 5: Team Design 47 5.1 Framing the Problem 47 5.2 Activity-oriented Teams 48 5.3 Shared Services 54 5.4 Cross-functional Teams 56 5.5 Cross-functionality in Other Domains 61 5.6 Migrating to Cross-functional Teams 63 5.7 Communities of Practice 65 5.8 Maintenance Teams 65 5.9 Outsourcing 66 5.10 The Matrix: Solve It or Dissolve It 68 5.11 Summary of Insights 72 5.12 Summary of Actions 73 Chapter 6: Accountability 75 6.1 Power and Hierarchy 75 6.2 Balance Autonomy with Accountability 77 6.3 Assign Accountability 78 6.4 Minimize Power Struggles 82 6.5 Decide on an Outcome Owner 85 6.6 Migration 86 6.7 Decision Accountability 86 6.8 Planning and Execution 92 6.9 Org Chart Debt 97 6.10 Summary of Insights 98 6.11 Summary of Actions 98 Chapter 7: Alignment 99 7.1 Articulate Strategy for General Alignment 99 7.2 Aligning IT with Business 101 7.3 Structural Alignment 105 7.4 Making Business Play Its Part 107 7.5 Summary of Insights 108 7.6 Summary of Actions 108 Chapter 8: Projects 109 8.1 What Is Wrong with Plan-driven Software Projects? 109 8.2 Budget for Capacity, Not for Projects 110 8.3 Business-capability-centric IT 112 8.4 Project Business Cases 115 8.5 Value-driven Projects 117 8.6 Project Managers 119 8.7 Governance 120 8.8 Change Programs and Initiatives 121 8.9 Summary of Insights 123 8.10 Summary of Actions 123 Chapter 9: Finance 125 9.1 Relevance 125 9.2 Cost Center or Profit Center 126 9.3 Chargebacks 126 9.4 CapEx and OpEx 127 9.5 Conventional Budgeting 130 9.6 Agile Budgeting 132 9.7 Summary of Insights 134 9.8 Summary of Actions 135 Chapter 10: Staffing 137 10.1 Dealing with the Talent Crunch 137 10.2 Go Beyond Project Teams 139 10.3 Better Staffing 141 10.4 Summary of Insights 146 10.5 Summary of Actions 147 Chapter 11: Tooling 149 11.1 Access Control for Unscripted Collaboration 149 11.2 Subtle Effects of the Toolchain 151 11.3 Technology Isn’t Value Neutral 154 11.4 Tool Evaluation 157 11.5 Summary of Insights 158 11.6 Summary of Actions 158 Chapter 12: Metrics 159 12.1 Metrics Don’t Tell the Whole Story 159 12.2 Dashboards Promote Ignorance 162 12.3 The Problem with Targets and Incentives 163 12.4 Reforming the Metrics Regime 171 12.5 Designing Better Metrics 175 12.6 Objections to Metrics Reform 178 12.7 Migration 179 12.8 Summary of Insights 180 12.9 Summary of Actions 181 Chapter 13: Norms 183 13.1 What Are Norms? 183 13.2 Reinforcing Norms 184 13.3 Cooperation over Competition 186 13.4 Living Policies 187 13.5 Consistency over Uniformity 189 13.6 Ask for Forgiveness, Not for Permission 192 13.7 Confidential Surveys 193 13.8 Balance Theory and Practice 193 13.9 Summary of Insights 195 13.10 Summary of Actions 195 Chapter 14: Communications 197 14.1 Intrinsic Motivation 197 14.2 Interpersonal Communications: Problems 198 14.3 Interpersonal Communications: Mitigation 203 14.4 Scaling Employee Engagement through Internal Communications 204 14.5 Deliberating in Writing 208 14.6 The Use and Misuse of Visual Aids 211 14.7 Documents, Reports, and Templates 216 14.8 Summary of Insights 217 14.9 Summary of Actions 217 Chapter 15: The Office 219 15.1 Open-plan Layouts 219 15.2 Ergonomics 222 15.3 Remote Working 224 15.4 Summary of Insights 225 15.5 Summary of Actions 225 Chapter 16: Wrap-up 227 16.1 Summary of Effects 227 16.2 Order of Adoption 233 16.3 Information Radiators 234 16.4 Sample Exercise 235 16.5 IT Services 236 16.6 GICs 240 16.7 Beyond IT 243 Bibliography 245 Index 247

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Book SynopsisGraham Curtisis Head of Modular Programmes at the University of East London.David Cobham is Head of Department of Computing and Informatics at the University of Lincoln.  Table of ContentsPreface1. Information systems2. Strategy and information systems3. Business information technology4. Distributed systems, networks and the organization5. The Internet and the World Wide Web6. Electronic commerce and business7. Business intelligence 8. File organization and databases for business information systems9. Information systems: control and responsibility10. Information systems development: an overview11. The systems project: early stages12. Process analysis and modelling 13. Data analysis and modelling14. Systems design15. Detailed design, implementation and review 16. Object oriented approaches17. Systems development: further tools, techniques and alternative approaches 18. Expert systems and knowledge bases

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Book SynopsisExploring Internal Communication has long been the go-to publication for internal communication, public relations and human resources practitioners who want their practice to be grounded in research and guided by evidence-based advice. The new fourth edition has been comprehensively updated throughout to reflect the latest thinking in internal communication. Notably, the use of social media within organisations is explored in depth in recognition of the increasing integration of digital platforms.A greater understanding of the different communication roles played by line managers and senior managers is emerging, and this is reviewed to help managers understand what is expected of them and how to succeed as they communicate with employees. And the demands of channel management are becoming increasingly complex; this edition helps practitioners negotiate this challenge.Enriched with models, tips and case studies, this book is an indispensable tool for both studentTable of ContentsList of figures, List of tables, Notes on contributors, Preface by Kevin Ruck, PART I INTERNAL COMMUNICATION LEADERSHIP, 1. Internal communication and the associations with organisational purpose, culture and strategy, Kevin Ruck, Introduction, Responsible communication leadership, Organisational purpose and values, Internal communication and organisational culture, Internal communication and corporate strategy, Summary, 2. Theoretical and practical positioning of internal communication, Kevin Ruck, Introduction, Defining internal communication, Internal communication and the excellence theory of public relations, Internal communication and a rhetorical approach to public relations, Internal communication and a critical theory approach to public relations, Critical theory and power, Internal communication and relationship theory, Internal communication and employee voice, Internal communication and employee involvement and participation, Internal communication and distortion, democracy and cooperation, Summary of the academic literature, Practical positioning of internal communication, Summary, PART II GOOD PRACTICE, 3. The evolution of practice and the changing role of the practitioner, Heather Yaxley, Kevin Ruck and Ann Pilkington, The roots of modern-day internal communication – the employee publication, Propaganda or freedom: The editorial dilemma, New technologies and new thinking challenge the dominance of the house organ, Emergence of internal social media and employee engagement, Reflections on the evolution of practice, Contemporary internal communication practice, The internal communication function, Internal communication as a profession, Professional development of the internal communication practitioner, Effective business partnering, Summary, 4. Dimensions of internal communication and implications for employee engagement, Mary Welch, Introduction, Definitions, Evolution of employee engagement, Components of engagement, Further research, 5. Keeping employees informed and employee voice: Adopting an employee centric perspective Kevin Ruck, Introduction, Keeping employees informed: Topics of interest, Keeping employees informed: Quality of information, Defining employee voice, Receptiveness to employee voice, Employee voice mechanisms, Keeping employees informed and organisational engagement, Employee voice and organisational engagement, Summary, 6. The AVID framework for good and ethical practice, Kevin Ruck, Introduction, The research that informs the AVID framework, Information interests, Senior manager communication, Line manager communication, Employee voice, Dialogue, The AVID framework for good practice, Ethical practice, Summary, PART III STRATEGIC PLANNING PROCESSES, 7. The RADAR planning model, Kevin Ruck, Introduction, Importance of planning, The RADAR model for planning, Creative problem solving, Problem exploration - why technique, Problem exploration - other people’s definitions, Scenario planning, Setting objectives and targeting employee groups, Targeting employee groups, Strategic thinking, Tactics, Timescales and resources, Summary, 8. Project management, Ann Pilkington, Introducing projects, Defining scope and quality, The business case, Project roles: The project sponsor, Project roles: The project manager, Project roles: The project management office (PMO), Getting the requirements right, What does success look like? Estimating, Planning a project and the critical path, Change control, Risks and issues, How to understand a project, Reporting, Project methodologies, Summary, 9. Change communication, Paul Harrison, Why does change communication matter? What is this thing called change? Where can change communication go wrong? What can change management theory tell us? What makes behavioural change happen? What causes resistance to change and how should it be addressed? What content do staff want in change communication? How can managers lead the organisation through change? Getting change communication right, Summary, 10. Measurement, analysis and evaluation: The ICQ10, Kevin Ruck, Introduction, The continuous measurement cycle, Why is measurement important? A short history of approaches to measurement, The AMEC Integrated Evaluation Framework, The CIPR Inside Measurement Matrix, Using questionnaires, The ICQ10, Data analysis, Qualitative research, Interviews, Focus groups, Analysing interviews and focus groups, Summary, PART IV CONTENT AND CHANNEL MANAGEMENT, 11. Medium theory: Channels and content, Kevin Ruck, Introduction, Medium theory, Information richness, Channel preferences, Channel attributes, Channel usage and perceived effectiveness, Mapping content to channels, Champions for Health campaign: Correlating channels to outcomes, Summary, 12. Applying models from communication theory and psychology to practice, Kevin Ruck, Introduction, The ‘communication’ in internal communication, Attitudes and behaviour, Interpersonal communication, Framing and nudge theory, Summary, 13. Storytelling is serious business, Laoise O’Murchu, Introduction, Why should internal communication practitioners and senior managers pay attention to storytelling? Why doesn’t the facts and figures approach to communication work? Why don’t we use stories? How to tell stories, Can stories be used in business? Why does hearing a story make us less critical and less judgemental? Summary, 14. Getting the language and tone right, Ellen Hake, Introduction, Why language and tone matter, The six keys to effective communication, PART V THE DIGITAL WORKPLACE, 15. Communication on internal digital platforms, Peter Cardon, The evolution of internal digital platforms, The ideal culture on internal digital platforms, Ideal communications of managers on internal digital platforms, The ideals of two-way communication, transparency, and employee voice on internal digital platforms, Communicators as gatekeepers on internal digital platforms, Facilitating employee voice on internal digital platforms, Summary, 16. From message gatekeeper to true business enabler: Internal communication and a social way of working, Rita Zonius, Internal communication is being disrupted, just as the businesses we work for are too, Reinventing the role of internal communication for a social world, The big opportunity for social technology – enabling business progress in a knowledge economy, The typical business need for enterprise social technology, Democratising organisations and the flow of information, Introducing enterprise social? First focus on people and purpose, Preparing your people leads to better business outcomes, Watch for bumps in the road - identify and mitigate risks, Activating a social way of working – ideas to get you started, Leaders need to be social too, Advice for your leaders, A social way of working – use cases for communicators and the business, Meet the community manager – the ultimate enterprise social networker, Step up and encourage value exchange in enterprise social networks, 17. Automation and Artificial Intelligence: The reinvention of practice, Rachel Royall and Kevin Ruck, Preamble, Definitions, The potential impact of automation and AI on the future of work, How automation and AI might impact public relations and internal communication practice, The impact of automation and AI on internal communication competencies, New applications, new transdisciplinary role? Trust and ethics, Summary, Index

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Book SynopsisWhile organisations become more and more global, they also become more and more dispersed and virtual. This challenges the sense of a shared organisational identity and the ability of employees to communicate personally held knowledge. To address these challenges this book offers an innovative multidisciplinary approach to knowledge communication in global organisations. The book develops a multidisciplinary analytical lens through which to understand employee identity formations and knowledge communication practises. Using detailed analyses of interviews from a real organisation, the book builds an understanding of how 21st century employees make sense of a virtual organisational reality characterised by multiple simultaneous projects and virtual, dispersed teams. These analyses are conducted using a new discourse analysis method for analysing research interviews, Discursive Sensemaking Analysis. Using these methods and findings, researchers, project managers and HR professionals wTable of ContentsChapter 1: Introduction Part I: Discursive Sensemaking – Foundation, theory & method Chapter 2: Discursive Sensemaking Analysis - a foundation Chapter 3: Discursive Sensemaking Analysis – a theory Chapter 4: Discursive Sensemaking Analysis – a method Part II: Multidisciplinary perspective on knowledge communication practices in virtual teams Chapter 5: Challenges and opportunities of virtual work in global organisations Chapter 6: A vocabulary for describing virtual knowledge communication Chapter 7: Knowing as learning in Communities of Practice (CoP) Chapter 8: Professional identity as (D)iscursive construction Chapter 9: Relationships supporting virtual knowledge communication Chapter 10: Conclusion and discussion of theory and findings

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Book SynopsisThis element takes the view of people management to unfold the evolution of Japanese management studied over time internationally. The underlying innovation ecosystem interconnects with the learning philosophy embedded in people. The people-centric innovation ecosystem is proposed as a generalizable framework for firms' sustainable development.Table of Contents1. Introduction; 2. Literature review: what is understood as Japanese management?; 3. The invisible part of the iceberg: further thoughts on Japanese management; 4. Japanese managers, enterprises, and industries: some insiders' view; 5. People-centric innovation ecosystem; 6. Discussion and learning for Asia's emerging powers; References.

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Book SynopsisThe Venture Capital Investment Framework Venture capital is the economic engine that drives entrepreneurship and innovation through capital investments, board membership, advice, introductions to relevant employees, and customers. Despite the outsized importance of venture capital, the inner workings remain hidden. Venture is still a mentor-led industry and it is an industry where you have to do a lot of self-educationyou have to learn by doing, and you have to get up to speed quickly. Until now. Author William Lin spent over a decade in venture capital, starting in an entry-level position, helping to start a leading VC firm from scratch, and eventually becoming Managing Partner. In The VC Field Guide: Fundamentals of Venture Capital, Lin shares his unique framework, the Venture Capital Investment Framework, to help any venture capitalist, entrepreneur, or investor make better investment decisions, quicker. He delivers an incisive and practical handbooTable of ContentsForeword xi Preface xiii Acknowledgments xv Part I Introduction 1 Introduction 3 My Background 3 Who Is This Book For? 9 The Framework’s Origin 10 Endnote 14 Part II The Venture Capital Investment Framework 15 Chapter 1 The Venture Capital Investment Framework 17 Startup Investing 17 Chapter 2 Who = Team 23 Different Paths to Success 26 Curiosity Is a Must- Have for Founding Teams 27 Individual or Company Growth? 30 The CEO and Team Challenges 31 Curiosity and ? 33 Failure Is a Valued Asset 37 In- Person Data 38 Team Dynamics that Work 40 Chapter 3 What = Problem 47 Deep Questions, First Principles 49 Common Sense and Bias 52 You Don’t Have to Solve Your Own Problem 53 Finding a Problem 55 Chapter 4 When = Timing 59 Timing = Environment 61 Specialization Leads to Success, Leading to Optionality 62 Generational Timing 64 Timing and Disruption 66 The Rise and Fall of Companies 68 Chapter 5 Where = Market 73 How VCs Look at TAM 74 Strategy for VCs Based on the Size of the Firm 79 Calculating TAM and What Does It Imply? 81 Chapter 6 Why = Solution 83 Solving One Problem Really Well 85 Building the Right Solution 87 Building a Sustainable Business 90 Chapter 7 How = Scale 91 The Sales Organization 93 Sales Organization and Customer Alignment 96 The Technology Organization 98 Chapter 8 How to Use the VCIF 101 The VCIF in Action: An Investment We Made 102 An Investment We Didn’t Make 107 Stages 112 Part III Notes to Stakeholders 115 Chapter 9 The Venture Capital Role 117 The Basics of a Venture Capital Firm 118 Winners Lose a Lot 123 Metrics 126 My First Trial by Fire 128 Chapter 10 Notes for Students 135 Three Entry- Level Career Paths in Venture 135 Chapter 11 Notes for Current VCs 141 VC Career Paths 141 VC Career Myths 147 Chapter 12 Notes for Entrepreneurs: Some Thoughts 151 Chapter 13 Notes for Startup Customers 155 Chapter 14 Notes for LPs: Characteristics of Some of the Best VCs 159 Sector Knowledge 161 Chapter 15 Long- Term Planning: Venture Capital Cycles, Optionality, Starting a VC Firm 165 Venture Capital Cycles 167 Optionality 168 Could You Start Your Own VC Firm? 172 Conclusion 175 Afterword 179 Glossary 181 Index 185

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Book SynopsisDramatically improve your decisions with data and AI In Decision Intelligence: Transform Your Team and Organization with AI-Driven Decision-Making, a team of pioneering decision and AI strategists delivers a digestible and hands-on resource for professionals at every part of the decision-making journey. The book discusses the latest technology and approaches that bridge the gap between behavioral science, data science, and technological innovation. Discover how leaders from various industries and environments are using data and AI to make better future decisions, taking both human as well as business factors into account. This book covers: A demystifying behind-the-scenes peek inside how AI models, forecasts, and optimization for business challenges really work, and why they open up entirely new possibilities. A business-ready introduction to decision intelligence, exploring why traditional decision-making strategies are outdated andTable of ContentsFigures List xi Foreword xiii Acknowledgments xvii Introduction xxi Chapter 1 Decoding Decision-Making: Good and Bad Decisions 1 How to Measure the Quality of a Decision 6 The History of Decision-Making 10 The Impact of Technology on Business Decision-Making in the 21st Century 14 Regaining the Human Aspects 17 Chapter 2 Why Traditional Decision-Making Is Broken 21 The New (Corporate) Normal: An Increasingly Dynamic and Complex Reality with Uncertainties 23 Why Data Analytics and Business Intelligence Can’t Keep up with the New Reality 31 The Illusion of Human Control: Will We Ever Be Able to Make the Best Possible Choice? 35 Chapter 3 Decision Intelligence: Making Relevant Information Visible and Actionable 39 How to Shift Your Decision-Making Perspective 43 The Ultimate Partnership Between Humans and Machines 47 Chapter 4 The Business Value of Decision Intelligence 55 From Using DI as a Strategy to DecisionOS 57 Step up the Operational Game: Recurring Use-Cases for Companies 61 Chapter 5 Decision Intelligence in Practice: Industry Examples of Applied DI 67 DI in Logistics 69 DI in Retail 78 DI in Pricing and Marketing 83 Chapter 6 The Technology Stack: Applying AI Systems for Decision-Making 91 Data, the Backbone to Leverage Business Value 95 Artificial Intelligence: Understanding the Patterns Behind 102 Optimization Is Key for Better Business Outcomes 116 Chapter 7 Decision Intelligence Organization: The Key to Unlocking the True Potential of Data-Driven Decision-Making 125 Culture Eats Intelligent Decision-Making for Breakfast 129 Ways of Working in DI Organizations 132 The Four Rs of the DI Organization 137 Cultivating a DI Organization: A Symphony of Skills 142 Recognizing Biases in Your Decision-Making Process 147 Chapter 8 Leading a Decision Intelligence Organization 155 Trust and Courage 158 Transparency and Experimentation 162 Psychological Safety: The Secret Ingredient for a Decision Intelligence Organization 167 Embracing Failure and Forging Forward 175 Epilogue 179 References 183 Index 195

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Book SynopsisTransform your company's AI and data frameworks to unlock the true power of disruptive new tech In From Data to Profit: How Businesses Leverage Data to Grow Their Top and Bottom Lines, accomplished entrepreneur and AI strategist Vineet Vashishta delivers an engaging and insightful new take on making the most of data, artificial intelligence, and technology at your company. You'll learn to change the culture, strategy, structure, and operational framework of your company to take full advantage of disruptive advances in tech. The author explores fascinating work being undertaken by firms in the real world, as well as high-value use cases and innovative projects and products made possible by realigning organizational frameworks using the capabilities of new technologies. He explains how to get everyone in your company on the same page, following a single framework, in a way that ensures individual departments get what they want and need. You'll learn to outline aTable of ContentsIntroduction vii Chapter 1 Overview of the Frameworks 1 Chapter 2 There Is No Finish Line 15 Chapter 3 Why Is Transformation So Hard? 37 Chapter 4 Final vs. Evolutionary Decision Culture 59 Chapter 5 The Disruptor’s Mindset 71 Chapter 6 A Data- Driven Definition of Strategy 89 Chapter 7 The Monolith—Technical Strategy 103 Chapter 8 Who Survives Disruption? 125 Chapter 9 Data—The Business’s Hidden Giant 139 Chapter 10 The AI Maturity Model 155 Chapter 11 The Human-Machine Maturity Model 171 Chapter 12 A Vision for AI Opportunities 185 Chapter 13 Discovering AI Treasure 201 Chapter 14 Large Model Monetization Strategies—Quick Wins 215 Chapter 15 Large Model Monetization Strategies—The Bigger Picture 229 Chapter 16 Assessing the Business’s AI Maturity 251 Chapter 17 Building the Data and AI Strategy 273 Chapter 18 Building the Center of Excellence 287 Chapter 19 Data and AI Product Strategy 301 Index 325

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Book SynopsisTODAY'S LEADERS KNOW THAT SPEED and agility are the keys to any company's success, and yet many are frustrated that their organizations can't move fast enough to stay competitive. The typical chain of command is too slow; internal resources are too limited; people are already executing beyond normal expectations. As the pace accelerates, how do you inspire people's energy and creativity? How do you collaborate with customers, vendors, and partners to keep your organization on the cutting edge? What kind of organization matches the speed and complexity that businesses must master--and how do you build that organization? Jim Whitehurst, CEO of Red Hat, one of the world's most revolutionary companies, shows how open principles of management--based on transparency, participation, and community--reinvent the organization for the fast-paced connected era. Whitehurst gives readers an insider's look into how an open and innovative organizational model works. He shows how to leverage it to build community, respond quickly to opportunities, harness resources and talent both inside and outside the organization, and inspire, motivate, and empower people at all levels to act with accountability. The Open Organization is a must-read for leaders struggling to adapt their management practices to the values of the digital and social age. Brimming with Whitehurst's personal stories and candid advice for leading an open organization, as well as with instructive examples from employees and managers at Red Hat and companies such as Google, The Body Shop, and Whole Foods, this book provides the blueprint for reinventing your organization.Trade Review"If you're looking for a good business book to dive into, add this to your list." -- The Huffington Post "CEO Jim Whitehurst's The Open Organization is the best business book of the year." -- Seeking Alpha (seekingalpha.com) ADVANCE PRAISE for The Open Organization: MICHAEL DELL, Chairman and CEO, Dell-- "In The Open Organization, Jim Whitehurst clearly demonstrates how building avidly engaged communities of employees, partners, and customers can ignite the kind of passion and innovation that drive outsized results for businesses and for society as a whole. This is a great read for anyone hoping to lead and succeed in a society being redefined by expectations of transparency, authenticity, access--and yes, openness." CHRIS ANDERSON, Cofounder and CEO, 3D Robotics; former Editor in Chief, Wired magazine-- "In a wired world, everyone knows that management needs to change from 'command and control' to leadership based on transparency, collaboration, and participation. But the question is, how do you actually lead that way? Jim Whitehurst's interesting tale of his own reinvention as a leader, with lessons from other leaders in companies such as Whole Foods, Pixar, and Zappos, finally provides the blueprint that leaders have been seeking." JEANIE DANIEL DUCK, Former Senior Partner and Managing Director, The Boston Consulting Group; author, The Change Monster-- "Many people are wary of change. For executives who worry about Millennial employees and the power of the internet, it is scary indeed. Yet those same employees could offer valuable new perspectives, ideas, and passion. The question is, how do today's managers capture those desirable attributes without setting off the perfect storm? The answers are in Jim Whitehurst's book." CHARLENE LI, Founder and CEO, Altimeter Group; author, The Engaged Leader and Open Leadership-- "In today's disruptive economy, only the leaders--and their organizations--who are open and learn to adapt to the fast-changing needs of customers and employees will survive. Whitehurst speaks from personal experience about what works--and what doesn't--to foster openness and speed. If you have even an inkling of a desire to lead an innovative, fast-moving, and engaged organization, this book is for you." JOHN CHAMBERS, Chairman and CEO, Cisco-- "With The Open Organization, Whitehurst takes us where all leaders need to be if we want to succeed in the future--outside of our traditional comfort zones."

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Book SynopsisIn today’s world, strategic knowledge management is a critical practice for all businesses seeking to protect its assets and produce intelligible and useable information. However, formally implementing a comprehensive knowledge management infrastructure to support an organization—enabling businesses to create, protect, and collaborate through knowledge—is often easier said than done. How do businesses adapt to the evolving challenges of knowledge management, and what best-practice tips are actually based on common misconceptions? From social media and collaborative information systems to new technological developments in cognitive computing and artificial intelligence, (Il)logical Knowledge Management dives deep into the sometimes less-than-logical approaches to knowledge management that pervade present practice. It goes beyond existing understanding of how knowledge is transferred, stored, and shared to address the key challenges organizations face in overseeing their business’ knowledge management efforts. In finding the logical by way of the illogical, Beverly Weed-Schertzer highlights opportunities in both the public and private sectors to improve the efficacy and extent of knowledge management infrastructure.Table of ContentsChapter 1. Sources and Segmentation Chapter 2. (Il)Logical Knowledge Process Chapter 3. Tools for Knowledge and Organizational Learning

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Book SynopsisThe main aim of this book is to introduce a group of models and modelling of information and knowledge comprehensibly. Such models and the processes for how to create them help to improve the skills to analyse and structure thoughts and ideas, to become more precise, to gain a deeper understanding of the matter being modelled, and to assist with specific tasks where modelling helps, such as reading comprehension and summarisation of text. The book draws ideas and transferrable approaches from the plethora of types of models and the methods, techniques, tools, procedures, and methodologies to create them in computer science. This book covers five principal declarative modelling approaches to model information and knowledge for different, yet related, purposes. It starts with entry-level mind mapping, to proceed to biological models and diagrams, onward to conceptual data models in software development, and from there to ontologies in artificial intelligence and all the way to ontology in philosophy. Each successive chapter about a type of model solves limitations of the preceding one and turns up the analytical skills a notch. These what-and-how for each type of model is followed by an integrative chapter that ties them together, comparing their strengths and key characteristics, ethics in modelling, and how to design a modelling language. In so doing, we’ll address key questions such as: what type of models are there? How do you build one? What can you do with a model? Which type of model is best for what purpose? Why do all that modelling? The intended audience for this book is professionals, students, and academics in disciplines where systematic information modelling and knowledge representation is much less common than in computing, such as in commerce, biology, law, and humanities. And if a computer science student or a software developer needs a quick refresher on conceptual data models or a short solid overview of ontologies, then this book will serve them well.Trade Review“The book describes – in excellent style and appropriate framing and leveling - five principal declarative modelling approaches to model information and knowledge for different, yet related, purposes. … The book is rich on good advice going down a couple of levels, also on the complicated matters. You will learn about how-to as well as why.” (Thomas Frisendal, linkedin.com, January 10, 2024)Table of Contents1. Introduction: Why Modelling?.- 2. Mind Maps.- 3. Models and Diagrams in Biology.- 4. Conceptual Data Models.- 5. Ontologies and Similar Artefacts.- 6. Ontology—With a Capital O.- 7. Fit For Purpose.- 8. Go Forth and Model.

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Book SynopsisThis textbook on knowledge management draws on the authors’ more than twenty years of research, teaching and consulting experience. The first edition of this book brought together European, Asian and American perspectives on knowledge-based value creation; this second edition features substantial updates to all chapters, reflecting the implications of the digital transformation on knowledge work and knowledge management. It also addresses three new topics: the impact of knowledge management practices on performance; knowledge management in the public sector; and an introduction to ISO 9001:2015 as an implementation framework.The book is intended not only for academic education but also as an essential guide for managers, consultants, trainers, coaches, and all those engaged in business, public administration or non-profit work who are interested in learning about organizations in a knowledge economy. Given its wealth of case studies, examples, questions, exercises and easy-to-use knowledge management tools, it offers a true compendium for learning about and implementing knowledge management initiatives.Table of ContentsTowards a Digitally Enabled Knowledge Society.- Knowledge in Organisations.- Organisational Forms to Leverage Knowledge.- Knowledge Work(ers) in the Digital Age.- Strategies for Managing Knowledge.- Context Specific Knowledge Management Strategies.- Information and Communication Technologies Supporting the Digital Transformation of Knowledge Work.- Measuring and Safeguarding Intellectual Capital.- How to Put Knowledge Management into Practice.- Multilingual Glossary.

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Book SynopsisDavid Linthicum is on most top-10 lists of technology innovators and influencers, including cloud computing, edge computing, AI, and security technology. David is a best-selling author of more than 15 books and more than 7,000 published articles. He is also the originator of many business-related technology concepts, including enterprise application integration (EAI). He's an innovator within service-oriented architecture (SOA), and now cloud computing and the use of cloud computing for digital transformations.   With his remarkable ability to design, explain, and implement technology solutions to solve existing business problems and create new opportunities, David rose rapidly through the corporate ranks from programmer to CEO, with stops in between that helped inform his holistic view of enterprises. Based in Washington, DC, David currently serves Global 2,000 clients as Deloitte's Chief Cloud Strategy Officer, where he drives new innovations anTable of ContentsChapter 1: How “Real” Is the Value of Cloud Computing? 2 What We Thought We Knew.. . . . . . . . . . . . . . . . . . . . . . . . 2 What Could Go Wrong?.. . . . . . . . . . . . . . . . . . . . . . . . . 12 What Went Right?.. . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Chapter 2: The Realities and Opportunities of Cloud-Based Storage Services That Your Cloud Provider Will Not Tell You About 22 Cloud Storage Evolves.. . . . . . . . . . . . . . . . . . . . . . . . . 22 Junk Data on Premises Moved to the Cloud Is Still Junk Data.. . . . . . . . . 23 Secrets to Finding the Best Cloud Storage Value. . . . . . . . . . . . . . . 33 The Future of Cloud Storage. . . . . . . . . . . . . . . . . . . . . . . 43 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Chapter 3: The Realities and Opportunities of Cloud-Based Compute Services That Your Cloud Provider Will Not Tell You About 44 The Trade-offs of Multitenancy.. . . . . . . . . . . . . . . . . . . . . . 45 CPU Performance, Meet the Internet. . . . . . . . . . . . . . . . . . . . 51 Paying Too Much for Cloud Compute? Here's Why.. . . . . . . . . . . . . . 57 Picking the Right Operating Systems.. . . . . . . . . . . . . . . . . . . 58 Picking the Right Memory Configurations.. . . . . . . . . . . . . . . . . . 59 The Concept of Reserved Instances.. . . . . . . . . . . . . . . . . . . . 59 Going Off-brand. . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Chapter 4: Innovative Services and Public Clouds: What Do You Really Pay For? 64 AI/ML.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Serverless.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 DevOps/DevSecOps.. . . . . . . . . . . . . . . . . . . . . . . . . . 75 Analytics.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Edge and IoT.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Emerging Technologies.. . . . . . . . . . . . . . . . . . . . . . . . . 87 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Chapter 5: Containers, Container Orchestration, and Cloud Native Realities 88 Containers.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Container Orchestration and Clustering.. . . . . . . . . . . . . . . . . . 93 Cloud Native. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Technology Meets Reality.. . . . . . . . . . . . . . . . . . . . . . . . 108 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Chapter 6: The Truths Behind Multicloud That Few Understand 110 Hybrid Cloud Realities. . . . . . . . . . . . . . . . . . . . . . . . . 110 The Move to Plural Public Clouds.. . . . . . . . . . . . . . . . . . . . 113 Multicloud Upside Realities.. . . . . . . . . . . . . . . . . . . . . . . 118 Multicloud Downside Realities.. . . . . . . . . . . . . . . . . . . . . . 124 Key Concepts for Multicloud Success. . . . . . . . . . . . . . . . . . . 127 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Chapter 7: Cloud Security Meets the Real World 132 An Insider's Guide to Cloud Security Fundamentals.. . . . . . . . . . . . . 133 What Cloud Security Worked.. . . . . . . . . . . . . . . . . . . . . . 137 What Cloud Security Didn't Work. . . . . . . . . . . . . . . . . . . . . 139 The Rise of Non-Native Cloud Security.. . . . . . . . . . . . . . . . . . 144 The Rise of Proactive Security.. . . . . . . . . . . . . . . . . . . . . . 147 The Rise of Security Automation.. . . . . . . . . . . . . . . . . . . . . 149 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Chapter 8: Cloud Computing and Sustainability: Fact Versus Fiction 152 Initial Thinking: Cloud Data Centers, Bad.. . . . . . . . . . . . . . . . . 155 The Politics of Sustainability.. . . . . . . . . . . . . . . . . . . . . . . 158 Finally, Sharing Is Possible.. . . . . . . . . . . . . . . . . . . . . . . 159 Green Application Development?. . . . . . . . . . . . . . . . . . . . . 166 Multicloud as a Sustainability Weapon?.. . . . . . . . . . . . . . . . . . 167 What Is Your Real Impact?.. . . . . . . . . . . . . . . . . . . . . . . 169 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Chapter 9: The Evolution of the Computing Market 172 Forced March to the Cloud?. . . . . . . . . . . . . . . . . . . . . . . 173 More Consumption, but Prices Stay Static.. . . . . . . . . . . . . . . . . 177 The Power of a Few Players.. . . . . . . . . . . . . . . . . . . . . . . 178 The Emergence of Commoditization.. . . . . . . . . . . . . . . . . . . 183 The Emergence of System Repatriation.. . . . . . . . . . . . . . . . . . 186 The Rise of Federated Cloud Applications and Data.. . . . . . . . . . . . . 188 Traditional Systems Remain…Why?.. . . . . . . . . . . . . . . . . . . 192 Battle for Human Talent. . . . . . . . . . . . . . . . . . . . . . . . . 193 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Chapter 10: Here's the Future of Cloud Computing from an Insider's Perspective…Be Prepared 198 Continued Rise of Complex Cloud Deployments.. . . . . . . . . . . . . . 199 Refocus on Cross-Cloud Systems.. . . . . . . . . . . . . . . . . . . . 202 Changing Skills Demands.. . . . . . . . . . . . . . . . . . . . . . . . 214 Cloud Security Shifts Focus.. . . . . . . . . . . . . . . . . . . . . . . 217 Cloud Computing Becomes Local.. . . . . . . . . . . . . . . . . . . . 219 Industry Clouds Become Important.. . . . . . . . . . . . . . . . . . . . 220 Where Is Edge Computing?.. . . . . . . . . . . . . . . . . . . . . . . 221 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 Chapter 11: Wrapping Things Up: Miscellaneous Insider Insights 224 Cloud Can Make Life Better.. . . . . . . . . . . . . . . . . . . . . . . 224 Changes in the Skills Mix.. . . . . . . . . . . . . . . . . . . . . . . . 233 The Objectives Change.. . . . . . . . . . . . . . . . . . . . . . . . . 236 The Market Absorbs the Weak, and the Weak Emerge Again.. . . . . . . . . 237 Cloud Technology Continues to Be a Value Multiplier.. . . . . . . . . . . . 240 Call to Action.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241 9780137935697, TOC, 2/23/2023

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Book SynopsisMany senior executives talk about information as one of their most important assets, but few behave as if it is. They report to the board on the health of their workforce, their financials, their customers, and their partnerships, but rarely the health of their information assets. Corporations typically exhibit greater discipline in tracking and accounting for their office furniture than their data. Infonomics is the theory, study, and discipline of asserting economic significance to information. It strives to apply both economic and asset management principles and practices to the valuation, handling, and deployment of information assets. This book specifically shows: CEOs and business leaders how to more fully wield information as a corporate asset CIOs how to improve the flow and accessibility of information CFOs how to help their organizations measure the actual and latent value in their information assets. More directlTrade ReviewBecoming data-driven is not just a game, it’s a serious business contest that Laney shows you how to win. The insights, frameworks, and real-world examples throughout this book provide a complete picture of why and how to become an information-savvy organization.-Judd Williams, Chief Information Officer, NCAALaney’s work redefines information as a true strategic asset, and shows how we CDOs can be instrumental in unlocking new ways for companies to grow and be relevant in the new connected modern economy. -Rajeev Kapur, Chief Data Officer, Kimberly-ClarkWe will one day look back at Doug's work and say, it is the groundbreaking work that firmly put data and data leadership in the middle of the business arena not as the white elephant, but as the phoenix; a formal player at the boardroom table.-Althea Davis, Chief Data Officer, ABN AMRODoug Laney has put together a smart, practical book that applies traditional rules of business economics to the emerging information marketplace. Infonomics is an excellent field guide to knowing what actions can be taken to better measure, manage and monetize your company's data assets now and in the future.-Dr. Jim Short, Lead Scientist and co-founder of the Center for Large Scale Data Systems (CLDS) at the San Diego Supercomputer CenterInfonomics provides a broad, deep and practical framework that information professionals can build on; it's full of real world illustrations and I think it is a seminal work. If you are serious about "treating information as an asset" then Infonomics is a must read. -Phillip Radley, Chief Data Architect, BT Group, plc. (British Telecom)Infonomics is a must read for business leaders who intend to succeed in data monetization, a requisite organizational capability for firms competing in the Digital Economy. Doug offers rich examples and detailed foundations that leaders can draw upon as they formulate their data strategies.-Dr. Barbara Wixom, Principal Research Scientist, MIT Sloan Center for Information Systems ResearchDoug Laney brings decades of practical experience to Infonomics, providing a stepwise framework for C-level executives to answer the ‘Why' to monetize data question, as well as how to operationalize the monetization of data throughout the enterprise and position themselves to innovate, compete and lead in their markets. I recommend this book as a must read to enable full potential of all the idle data in your enterprise.-Gokula Mishra, Senior Director, Global Data & Analytics, Supply Chain, McDonald’s CorporationThrough a myriad of relevant examples, Doug successfully brings together data management, analytics, and economics in a book that offers practical guidelines to manage, improve, and monetize an organization's data assets. The book is not only a must read for Chief Data Officers, but for any other executive interested in succeeding in the Information Age.-Leandro Dallemule, Chief Data Officer, AIGThank you Doug for an engaging read and for giving Data a well-deserved "seat at the table." This is a must have book, not only for CDO’s, CIO’s and Data Strategists but, for any executive interested in creating a data driven, info-saavy company. Laney serves up a treasure trove of insights and observations, while also asking some embarrassingly basic questions that beg to be answered by most companies.-Dianna Serio, SVP, Enterprise Data Strategy, First American Financial CorpThe secret is out now. Infonomics encapsulates the characteristics comprising the kinds of companies we favor: they treat and deploy their information as an asset, and fully appreciate its economic value. Since Laney’s pioneering work in data warehousing, he has had a sense of information as something other than a business byproduct or occasionally-interesting resource, and has now graciously passed this on to the rest of us.-Warren Weiss, General Partner, Foundation Capital Since the dawn of data warehousing, information’s real and potential value to organizations in every industry and geography has skyrocketed to the point of underpinning the global economy today. But little has been explored about how to fathom and harvest this value. Infonomics provides the foundation to master what has been intuitively known for years, but not well understood at all. It is essential reading for all corporate management, not just ‘data folks.’"-Bill Inmon, renowned "Father of the Data Warehouse Concept," author and entrepreneurInfonomics is a pragmatic handbook for C-level executives that will enable them to speak, collaborate, and take action on their newest and most valuable asset: information. Laney is spot on by elevating the "asset status" of information…one to be curated, enriched, protected and monetized judiciously. -Steve Bakalar, VP, Digital Transformation, Georgia-PacificAs it dawns to us what it means to be in the Information Age, our society find itself poorly equipped with the tools, language and levers needed to manage this resource effectively. While qualifying and quantifying information value may not be obvious, Doug Laney shows it can be done. Filled with real-world examples, simple frameworks and straightforward practical advice, Infonomics will benefit business leaders, information professionals and policy-makers alike.-David Vaz, Data Governance and Stewardship, National Australia BankReading Infonomics will be engaging and will constantly trigger thoughts of value creation opportunities awaiting organizations, including ones that are immediate. I highly recommended reading this book regardless of your industry or organizational role.-Evon Jones, Diversified former CIO Bausch & Lomb, Liz Claiborne and Hallmark CardsInfonomics is everything you always wanted to know about how to treat and benefit from information as an actual corporate asset, but didn’t even know how or what to ask. It is a must read by CEOs, CMOs, CFOs, CIOs, business leaders, enterprise architects, and everyone involved with data. -Maurice Levy, Retired CEO and chairman, Publicis GroupeDoug Laney's, Infonomics, is an engaging read with interesting twists and turns for valuing data assets. I found myself looking forward to every "next chapter." As a current CDO, this book will become one of my most valuable "go to" resources. Thank you, Doug, for this thought provoking read.-Sherri Zink, SVP and Chief Data Officer, BlueCross BlueShield of TennesseeInfonomics is a must-read for anyone interested in profiting from or managing the rapidly growing information assets held by businesses. It also provides important insights for accountants, who should be thinking about information assets and how they might be reported to business stakeholders. Laney’s engaging style and careful thinking make for a compelling read. -Jon Davis, University of Illinois School of Business, Accountancy Department HeadDoug Laney's well-researched and compelling text is a much-needed breath of fresh air. Laney formalizes the case for finally treating information as the truly valuable asset that it is. Infonomics challenges longheld—and, quite frankly, largely dated—beliefs about data, governance, and IT roles. It may well make you and your organization uncomfortable in the short term—and that's a good thing. -Phil Simon, award-winning author of Analytics: The Agile Way and faculty member at the Arizona State University W. P. Carey School of BusinessInfonomics easily provides the clearest thought leadership for companies on the true economic value of information. In time, textbooks will be rewritten and balance sheets recalculated to account for the monetary value of information. Doug is pioneering the establishment of this new asset class with inspiring examples, useful metrics and sound logic. -Brandon Thomas, Chief Data Officer, Zions BankDoug Laney makes a compelling case for accounting for information as a corporate asset. Infonomics expertly guides organizations to uncover their hidden treasures and realize economic benefits from information assets. A must read for all CIOs." -Cherif Amirat, Ph.D., Chief Information Officer, IEEEThis is a well-written book in the emerging area combining both information and economics. We've heard enough times that data/information is an asset without any proper blueprint but this book outlines clearly how to measure, manage and monetize information as an asset. This will be the new "Tesla" concept book in the new information and economics arena.-Vijay Thiruvengadam, Executive Director for Decision Support and Analytics, University of Michigan Laney was one of the first experts to identify and call out the power of Big Data. Now, in Infonomics, Laney issues a call to action. This book is a welcome addition to the emerging body of serious literature on the power of data in an Age of Information.-Randy Bean, CEO and Founder of NewVantage Partners LLC, and thought-leader and contributor to Forbes, MIT Sloan Management Review, Harvard Business Review, and The Wall Street Journal. This book is essential for any CDO or aspiring CDO. More importantly it should be read by all CEO's who wish to lead a data driven business. The ideas, concepts and examples are well thought through and are rigorous. This will be perpetually on my shelf and on my recommended list.-Peter Jackson, Head of Data, Southern Water, UKI’ve seen how hard this is first hand to transform a business from a product/feature based organization to one that is not only data driven, but competes based on data assets. Infonomics is a great, comprehensive view on how to approach this change and all the considerations to account for through the journey. -Corey Ferengul, Executive-in-Residence, Hyde Park Venture PartnersHis book Infonomics, one of the most interesting I have reviewed in a long time, is about monetizing, managing, and measuring information as an asset for competitive advantage. (...) This type of holistic thinking is typical of business operations and facilitates the showcasing of how information can be put at the service of the business to create new value and economic growth.(...) The result is an impressive condensation of actionable knowledge that reads well and constitutes a deep source of inspiration and guidance for C-suite executives who care about the linkage between information and competitive advantage, improving how information is accessed and used, and realizing the actual and latent value of information assets.- Alessandro Berni, Computing ReviewsTable of ContentsPART I: MONETIZING INFORMATION AS AN ASSET; 1. Why Monetize Information; 2. Top Ways to Monetize Information; 3. Methods for Monetizing Information; 4. Analytics: The Engine of Information Monetization; PART II: MANAGING INFORMATION AS AN ASSET; 5. Information Management Maturity and Principles; 6. Information Supply Chains and Ecosystems; 7. Leveraging Information Asset Management Standards and Approaches; 8. Applied Asset Management for Improved Information Maturity; PART III: MEASURING INFORMATION AS AN ASSET; 9. Is Information an Asset?; 10. Who Owns the Information?; 11. Quantifying and Accounting for Information Assets; 12. Adapting Economic Principles for Information; 13. Infonomics Trends; APPENDIX; A. Information Management Maturity Challenges; B. Landmark Legal Rulings Related to Information Property Rights

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Book SynopsisTable of ContentsI. Expectations Elicitation 1. Household surveys and probabilistic questions 2. Firm surveys 3. Surveys of professionals 4. Expectations in lab experiments 5. Field experiments in surveys 6. Market data II. Expectations as Data 7. Inflation expectations 8. Housing market expectations 9. Expectations in education 10. Expectations in development 11. Expectations of older households (retirement, demographics) 12. Expectations of financial market participants 13. Expectations of firms about macroeconomic variables 14. Expectations of firms about their own variables III. Expectations Data and Theory 15. Expectations data, term structure and monetary policy 16. Expectations data and DSGE models 17. Expectations data in structural micro models 18. Expectations data and asset pricing 19. Expectations data, labor market and job search IV. Theory of Expectations 20. Sentiment and confidence in macro models 21. Expectations in incomplete market models 22. Heterogeneous beliefs 23. Ambiguity and Uncertainty 24. Learning V. Open Issues 26. The Epidemiology of Expectations and the Media 27. Neuroeconomics and Expectations 28. Health Expectations

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Book SynopsisMost information systems textbooks overwhelm business students with overly technical information they may not need in their careers. This textbook takes a new approach to the required information systems course for business majors. For each topic covered, the text highlights key Take-Aways that alert students to material they will need to remember during their careers. Sections titled Where You Fit In and Why This Chapter Matters explain how the topics being covered will impact students on the job. Review questions, discussion questions, and summaries are also included. This second edition is updated to include new technology, along with a new running case study.Key features: Single-mindedly for business students who are not technical specialists Doesn’t try to prepare IS professionals; other courses will do that Stresses the enabling technologies and application areas that matter the most today Based on the author’s real-world eTable of ContentsTable of Contents Why Information Systems Matter in Business Role of Information Systems in Business information Systems Hardware Information Systems Software Data, Databases, and Database Management Information Networks Integrating the Organization Connecting with Customers and Suppliers Making Better Decisions Planning and Selecting Information Systems Developing Information Systems Managing Information Systems Index

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Book SynopsisDesigned with flexibility and readersâ needs in mind, this purpose driven book offers new UX practitioners succinct and complete intructions on how to conduct user research and rapidly design interfaces and products in the classroom or the office.With 16 challenges to learn from, this comprehensive guide outlines the process of a User Experience project cycle from assembling a team to researching user needs to creating and veryifying a prototype. Practice developing a prototype in as little as a week or build your skills in two-, four-, eight-, or sixteen-week stretches. Gain insight into individual motivations, connections, and interactions; learn the three guiding principles of the design system; and discover how to shape a userâs experience to achieve goals and improve overall immediate experience, satisfaction, and well-being. Written for professionals looking to learn or expand their skills in user experience design and students studying technical communication, information technology, web and product design, business, or engingeering alike, this accessible book provides a foundational knowledge of this diverse and evolving field. A companion website will include examples of contemporary UX projects, material to illustrate key techniques, and other resources for students and instructors. Access the material at uxonthego.com.Trade ReviewUX on the Go: A Flexible Guide to User Experience Design is a pedagogical gift to our field. In sixteen carefully scaffolded chapters, Mara and contributors provide students and faculty alike with the practical and theoretical tools necessary to understand, manage and demystify complex project cycles, user-driven decisions, and action first paradigms. The creative challenges and UX examples in this book will define how rapidly-adjusted project cycles, user-driven decisions, and action- first paradigms are taught in our classrooms for years to come.Jim Ridolfo, University of KentuckyAuthor of Rhetoric and Digital Humanities, Digital Samaritans: Rhetorical Delivery and Engagement in the Digital Humanities, and Rhet Ops: Rhetoric and Information WarfareUX on the Go stands out as a textbook with its emphasis getting out in the field and meeting users — the people all the work is about. From beginning to end, Andrew Mara identifies the role of UX research and practical ways to include users in the entire process, engaging them and embedding their stories in the product. Whitney Quesenbery, Center for Civic DesignAuthor of Storytelling for User Experience, Global UX, and A Web for EveryoneIn UX on the Go: A Flexible Guide to User Experience Design, Andrew Mara gives us a very clear and practical exploration of UX design. I very much appreciated his step-by-step approach to designing with the users’ needs and experiences in mind.Richard Johnson-Sheehan, Purdue UniversityAuthor of Writing Today, Technical Communication Today, and Writing Proposals"UX on the Go: A Flexible Guide to User Experience Design is a pedagogical gift to our field. In sixteen carefully scaffolded chapters, Mara and contributors provide students and faculty alike with the practical and theoretical tools necessary to understand, manage and demystify complex project cycles, user-driven decisions, and action first paradigms. The creative challenges and UX examples in this book will define how rapidly-adjusted project cycles, user-driven decisions, and action- first paradigms are taught in our classrooms for years to come."Jim Ridolfo, University of KentuckyAuthor of Rhetoric and Digital Humanities, Digital Samaritans: Rhetorical Delivery and Engagement in the Digital Humanities, and Rhet Ops: Rhetoric and Information Warfare"UX on the Go stands out as a textbook with its emphasis on getting out in the field and meeting users — the people all the work is about. From beginning to end, Andrew Mara identifies the role of UX research and practical ways to include users in the entire process, engaging them and embedding their stories in the product."Whitney Quesenbery, Center for Civic DesignAuthor of Storytelling for User Experience, Global UX, and A Web for Everyone"In UX on the Go: A Flexible Guide to User Experience Design, Andrew Mara gives us a very clear and practical exploration of UX design. I very much appreciated his step-by-step approach to designing with the users’ needs and experiences in mind."Richard Johnson-Sheehan, Purdue UniversityAuthor of Writing Today, Technical Communication Today, and Writing ProposalsTable of Contents1. Introduction 2. Take an Active User Stance 3. Build Your Temporary Team 4. Map Your Best UX Cycle 5. Find and Understand Your Users 6. Ask, Observe, and Involve Users 7. Design with Users 8. Test and Begin to Sift Through the Data 9. Collect and Analyze the Data 10. Find the Story in Your Data 11. Present Data to Users, Team Members, and Stakeholders 12. Persuade with Personas 13. Manifest Your Idea in Sketches 14. Wireframes and Mockups 15. Create a Prototype or Minimum Viable Product, and Test It 16. Capture the Lessons and Disassemble the Team 17. Prepare to Do It Again

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Book SynopsisInformation and Knowledge Organisation explores the role of knowledge organisation in the digital humanities. By focusing on how information is described, represented and organised in both research and practice, this work furthers the transdisciplinary nature of digital humanities.Including contributions from Asia, Australia, Europe, North America and the Middle East, the volume explores the potential uses of, and challenges involved in, applying the organisation of information and knowledge in the various areas of Digital Humanities. With a particular focus on the digital worlds of cultural heritage collections, the book also includes chapters that focus on machine learning, knowledge graphs, text analysis, text annotations and network analysis. Other topics covered include: semantic technologies, conceptual schemas and data augmentation, digital scholarly editing, metadata creation, browsing, visualisation and relevance ranking. Most importantly, perhaps, thTrade Review“This book represents a high-level work aimed at researchers and academics in the areas of digital humanities, cultural heritage informatics and information science, as well as professionals in libraries, archives and museums (LAMs), with a focus on the fundamental theories, models and best practices in knowledge organisation. It contains research articles and experiments by authors who have been recognized as experts in the field and are at the forefront of national and international collaborations. Each of the chapters constitutes a unique and innovative contribution. Put together, this monograph represents one of the most important areas of research in this field in the 2020s.” -- Marcia Lei Zeng, Kent State University, USA."Over the last two decades, the Digital Humanities has passed its emerging and evolving stages and now rapidly approaches a more advanced and sophisticated realm of its development as a mature and multidisciplinary area of research and practice. At the same time, scholars and practitioners in this new territory need a range of well-established theories, tools and techniques to collect, organise, share, and generate information and knowledge related to their activities and achievements. This book is a timely response to this urgent need at various levels. It provides an informative and insightful vision towards the applicability and transferability of information and knowledge organisation scholarship for the progress of Digital Humanities. Information professionals, students, and scholars across the GLAM sector (Galleries, Libraries, Archives and Museums) will find the book informative and enlightening. Furthermore, it shows how they can collaborate with scholars and practitioners in the Digital Humanities projects and contribute to the further advancement of this area." -- Yazdan Mansourian, School of Information and Communication Studies, Charles Sturt University, Australia. "This is the first book that addresses the role of information and knowledge organization (IKO) in digital humanities (DH). The book chapters provide snapshots of how information can be organized in various contexts in digital humanities. Organizing cultural heritage collections in digital environments is addressed in topics such as the creation and adoption of conceptual models and metadata standards, the incorporation of linked open data, approaches to enriching metadata, and the aggregation and interoperability of metadata across cultural heritage collections. Several chapters were devoted to managing digital humanities resources for preservation and reuse, and examples of semi-automated and automated approaches to supporting knowledge organization for improved access, discovery and navigation of digital humanities materials. These diverse topics are discussed from the international perspectives. The book may inspire the researchers of the two fields (IKO and DH) to study knowledge organization methods for processing digital humanities materials and humanities-driven knowledge organization approaches, and may also encourage the collaboration of the researchers in the two fields. The book may also be useful to information professionals in managing digital humanities resources." ~ Yejun Wu, Associate Professor, School of Library and Information Science, Louisiana State University, USA.”This volume comes as an extremely timely contribution to bridge the gap between knowledge organisation and digital humanities fields. Their points of convergence are very apparent but still - especially considering that information studies, the home discipline of knowledge organisation, has been increasingly active in digital humanities community - there has been little comprehensive work to bring the two together in dialogue. Golub and Liu's volume takes an important step to this direction by lining up a highly international and diverse collection of chapters shedding light to major contexts where knowledge organisation plays a crucial role in and for digital humanities research and vice versa.” ~ Professor Isto Huvila, Department of ALM, Uppsala University, Sweden.Table of ContentsForeword; Preface; Chapter 1: Knowledge Organisation for Digital Humanities: An Introduction; PART I. MODELLING AND METADATA; Chapter 2: Modelling Cultural Entities in Diverse Domains for Digital Archives ; Chapter 3: Collection-Level and Item-Level Description in the Digital Environment: Alignment of Conceptual Models IFLA LRM and RiC-CM ; Chapter 4: Linked Open Data and Aggregation Infrastructure in the Cultural Heritage Sector: A Case Study of SOCH, a Linked Data Aggregator for Swedish Open Cultural Heritage; Chapter 5: A Semantic Enrichment Approach to Linking and Enhancing Dunhuang Cultural Heritage Data; Chapter 6: Semantic Metadata Enrichment and Data Augmentation of Small Museum Collections Following the FAIR Principles; Chapter 7: Digital Research, the Legacy of Form and Structure and the ResearchSpace System; PART II. INFORMATION MANAGEMENT; Chapter 8: Research Access to In-copyright Texts in the Humanities; Chapter 9: SKOS as a Key Element for Linking Lexicography to Digital Humanities; Chapter 10: Linked Data Strategies for Conserving Digital Research Outputs: The Shelf Life of Digital Humanities; PART III: PLATFORMS AND TECHNIQUES; Chapter 11: Heritage Metadata: A Digital Periegesis; Chapter 12: Machine Learning Techniques for the Management of Digitised Collections; Chapter 13: Exploring Digital Cultural Heritage through Browsing; Index.

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Book SynopsisThis book captures a range of important developments that have occurred in Information Systems over the last forty years, with a particular focus on India and the developing world. Over this time, Information and Communications Technology (ICT) and Information Systems (IS) have come to play a critical role in supporting, complementing and automating managerial decisions, shaping and transforming industries, and contributing to deep societal and economic change. This volume examines a range of topics for those interested in the adoption and use of these technologies across varied situations. It combines empirical studies on the application and impact of IS with commentaries, debates and insights on the transformative role that IT and the IT industry have played, and continue to play, within India as well as globally. The book draws attention to issues and challenges that organizations grapple with in tech-enabled environments, and provides insights on the role of autTable of ContentsList of Figures. List of Tables. Foreword. Preface. Contributors.1. Information Systems in India: dare to Cross.Part 1 Technology in action: an Indian perspective. 2. Automation and computers: hasten slowly. 3. Information and communication yechnologies in India: outweighing negatives in development. 4. Information and Communication Technology (ICT) in India: a reality check.Part 2 Adoption of technology: issues and challenges. 5. E-Government in India. 6. Internet based distribution systems: a framework for adoption. 7. Trust and its determinants in internet banking: a study of private sector banks in India. 8. Structuring IT function: imperative for the new millennium.Part 3 Behavioural issues in the IT industry. 9. Collaborative tools and virtual team effectiveness: an inductively derived approach in India’s software sector. 10. Turnover intentions amongst women BPO professionals: role of organizational and personal factors.Part 4 Systems theory-based methodologies. 11. The system dynamics paradigm. 12. The system dynamics paradigm: applications in management and policy. 13. Option trading in a fuzzy framework.Part 5 The challenges of electronic globalization. 14. Borderless bits: electronic globalization in a volatile global world. 15. The classical continuity of electronic globalization. 16. Preparing for electronic globalization.

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Book SynopsisThe well-ordered, fully aligned view of organization and management practice, with its unfailingly positive results, bears little relationship to the world that managers and others experience every day. This straight-line, âdo this and youâll get thatâ idealization is far removed from the wiggly reality. Despite this, the former continues to dominate the ways in which management is spoken about and judged in formal organizational arenas and wider society. This creates unrealistic expectations of what managers (from CEO to the front line) can sensibly achieve independently of the actions of others. Crucially, too, it distorts the ways in which they and others account formally for their actions. And so, the fantasy continues. Against this background, the book offers a radically different way of thinking about, and engaging with, the irreducible complexity of organization and management practice. Using straightforward language throughout, it sets out to help managers and others to become consciously aware of what they already know deep down about how organization works and what they â and everyone else â are actually doing in practice. It then offers a practical approach to everyday practice that takes complexity seriously. Armed with these new insights, readers will be better placed to apply their innate understanding and practical judgement to the demands that they and others face day to day. Whether these arise from their roles as managers, other practitioners, policy makers, regulatory authorities, or participants more generally. Trade Review"Chris Rodgers’s timely book on the enduring complexity of organisational life is a much-needed antidote to the still-dominant prescriptions for how to lead and manage. It mobilises his substantial experience as an organisational consultant and his assiduous reading and systematic thinking, to present difficult ideas in a highly accessible way. I recommend this book to anyone interested in engaging more thoughtfully in every day organisational reality." - Chris Mowles, Professor of Complexity and Management, Hertfordshire Business School"This is a genuinely refreshing and exciting book. It offers a clear and persuasive challenge to the prevailing taken-for-granted assumptions and conventional wisdom about how organizations work. It presents thought-provoking insights and practical advice on how to purposely and skilfully ‘muddle through’. This is a ‘must-read’ book for anyone who wants to truly understand organizing processes and meaningfully act within organizations." - Professor Cliff Oswick Chair in Organization Theory, The Business School (formerly Cass)"This offers a wide-ranging yet easy-to-read guide to the complex social dynamics of organisation and what these mean for day-to-day practice of managers and other practitioners. Despite challenging management orthodoxy head-on, Chris seems to have the knack of talking about complexity without talking about complexity!" - Dr Sharon Varney, Director, space for learning ltd."Chris Rodgers’s timely book on the enduring complexity of organisational life is a much-needed antidote to the still-dominant prescriptions for how to lead and manage. It mobilises his substantial experience as an organisational consultant and his assiduous reading and systematic thinking, to present difficult ideas in a highly accessible way. I recommend this book to anyone interested in engaging more thoughtfully in every day organisational reality."Chris Mowles, Professor of Complexity and Management, Hertfordshire Business School"This is a genuinely refreshing and exciting book. It offers a clear and persuasive challenge to the prevailing taken-for-granted assumptions and conventional wisdom about how organizations work. It presents thought-provoking insights and practical advice on how to purposely and skilfully ‘muddle through’. This is a ‘must-read’ book for anyone who wants to truly understand organizing processes and meaningfully act within organizations."Professor Cliff Oswick, Chair in Organization Theory, The Business School (formerly Cass)"This offers a wide-ranging yet easy-to-read guide to the complex social dynamics of organisation and what these mean for day-to-day practice of managers and other practitioners. Despite challenging management orthodoxy head-on, Chris seems to have a knack of talking about complexity without talking about complexity!"Dr Sharon Varney, Director, space for learning ltd.Table of ContentsForeword By Dominic Mahony, Preface: Waking People Up 1. The Wiggly World Of Organization: Taking Experience Seriously 2. Understanding The Wiggliness: The Complex Social Dynamics Of Organization 3. Management In Five Acts: Scientific Research And The Complex Social Reality Of Organization 4. Mastery, Mystery And Muddling Through: Getting To Grips With The Real-World Wiggliness 5. The Suffocating Grip Of Management Orthodoxy: Exposing The Generally Accepted ‘Truths’ That Inhibit Progress 6. Leading And Managing In A Wiggly World: Muddling Through With Purpose, Courage And Skill 7. Implications For Organizational Consulting: Influencing People’s Perspectives, Practices And Performance 8. Shifting The Patterns: A Manifesto For Muddling Through 9. Postscript: Perpetually Creating The Future Together

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Book SynopsisWith the advent of the Internet and the limitless information it contains, we''re less sure about what we know, who knows what, or even what it means to know at all. And yet, human knowledge has recently grown in previously unimaginable ways and in inconceivable directions. In Too Big to Know , David Weinberger explains that, rather than a systemic collapse, the Internet era represents a fundamental change in the methods we have for understanding the world around us. With examples from history, politics, business, philosophy, and science, Too Big to Know describes how the very foundations of knowledge have been overturned, and what this revolution means for our future.Trade ReviewMarc Benioff, chairman, CEO salesforce.com, bestselling author of Behind the Cloud "Led by the Internet, knowledge is now social, mobile, and open. Weinberger shows how to unlock the benefits." John Seely Brown, co-author of The Social Life of Information and A New Culture of Learning "Too Big to Know is a stunning and profound book on how our concept of knowledge is changing in the age of the Net. It honors the traditional social practices of knowing, where genres stay fixed, and provides a graceful way of understanding new strategies for knowing in today's rapidly evolving, networked world. I couldn't put this book down. It is a true tour-de-force written in a delightful way." Daniel H. Pink, author of Drive and A Whole New Mind "With this insightful book, David Weinberger cements his status as one of the most important thinkers of the digital age. If you want to understand what it means to live in a world awash in information, Too Big to Know is the guide you've been looking for." Tony Burgess, Cofounder, CompanyCommand.com "David Weinberger's Too Big to Know is an inspiring read--especially for networked leaders who already believe that the knowledge to change the world is living and active, personal, and vastly interconnected. If, as David writes, 'Knowledge is becoming inextricable from--literally unthinkable without--the network that enables it' our great task as leaders is to design networks for the greater good. David casts the vision and gives us excellent examples of what that looks like in action, even as he warns us of the pitfalls that await us."

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Book SynopsisSustainable Self-Governance in Businesses and Society offers a sound introduction to Stafford Beer's Viable System Model (VSM) and clarifies its relevance to support organisational sustainability and self-governance. While the VSM has been known since the early 1980s, it hasn't been always easy to understand and to apply.  It explains the self-transformation methodology to analyse the way organisations manage (or not) their complexity and govern themselves. The work is supported by multiple examples of application in organisations of all scales from small to multi-national corporations and from organised social networks to communities and national organisations. It clarifies the relevance of Beer's theory to support systemic learning and change in organisations, and to coach them to self-organise and self-govern. Readers interested in further understanding insights from complex systems and cybernetics theories for designing and transforming organisationsTrade Review"Lots of people have been waiting for this book. Angela Espinosa is a noted authority on organisational cybernetics and worked closely with Stafford Beer. Her work deepens our understanding of the ‘viable system model’ and offers significant insight into how best to use it in practice."- Professor Michael C. Jackson, OBE"It is a pleasure to recommend this book that brings multiple applications of the Viable Systems Model (sometimes combined with other systems approaches) to practical problems in society. Too often, new methodologies remain within academia and their potential goes unrealized but this book gives numerous examples of work that combines an empathetic approach to people trying to make their institutions work while maintaining the rigor of the science behind them."- Dr. Allena Leonard, Cybernetician, Director Team Syntegrity International, President Metaphorum. Former President of the American Society for Cybernetics and the International Society for the Systems Sciences"The functioning of our society depends strongly on the functioning of its organizations. Angela Espinosa's book, based on great application experience, shows in a practical way how to apply the Viable System Model so that we can finally make organizations work, however complex and dynamic their environment. A must read for all leaders dealing with organizational issues."- Dr. Martin Pfiffner, Board of Trustees Fondation Oroborus'Lots of people have been waiting for this book. Angela Espinosa is a noted authority on organisational cybernetics and worked closely with Stafford Beer. Her work deepens our understanding of the "viable system model" and offers significant insight into how best to use it in practice.'- Professor Michael C. Jackson, OBE'It is a pleasure to recommend this book that brings multiple applications of the Viable System Model (sometimes combined with other systems approaches) to practical problems in society. Too often, new methodologies remain within academia and their potential goes unrealized but this book gives numerous examples of work that combines an empathetic approach to people trying to make their institutions work while maintaining the rigor of the science behind them.'- Dr. Allena Leonard, Cybernetician, Director Team Syntegrity International, President Metaphorum. Former President of the American Society for Cybernetics and the International Society for the Systems Sciences'The functioning of our society depends strongly on the functioning of its organizations. Angela Espinosa's book, based on great application experience, shows in a practical way how to apply the Viable System Model so that we can finally make organizations work, however complex and dynamic their environment. A must read for all leaders dealing with organizational issues.'- Dr. Martin Pfiffner, Board of Trustees Fondation OroborusTable of ContentsList of FiguresList of TablesPrefaceAcknowledgmentsList of AbbreviationsList of ContributorsIntroduction1. Towards Self-Governed Businesses and SocietiesSystems, Complexity, and Cybernetics SciencesOrganisational CyberneticsComplex Systems SciencesComplexification in the 21st CenturyUnderstanding Complexity (and Variety)What is Complexity and Variety?Organisational Elements (O, M, E)Ashby's Law of Requisite VarietyViability vs Complexity ManagementManaging Variety and LearningOrganisational Learning and DevelopmentManaging Complexity in OrganisationsWhy We Need to Evolve Towards Sustainable Self-Governed OrganisationsSummary2. Organisational Viability (and Sustainability)The Need for More Resilient Organisations and SocietiesWhat is a Viable and Sustainable (v&s) Organisation?The Physiological InspirationThe Viable System ModelSystem 1 (S1)System 2 (S2)System 3 (S3)S3: Generating SynergiesAligning Meta-Systemic and Operational ManagementComplementarity of S3 and S2 RolesThe Control DilemmaSystem 3* (S3*)System 4 (S4)System 5 (S5)The Recursive Viable System TheoremManaging Complexity: Organisational PrinciplesResponsible AutonomySelf-RegulationAdaptationSelf-GovernanceSustainable Self-GovernanceLeaving Behind Earlier Critics of the VSM3. A Methodology to Support Self-transformation Towards Viability and SustainabilityOn VSM MethodologiesDeveloping the Self-Transformation Methodology (STM)The Ontology of the ObserverThe STM: A Systemic Methodology to Facilitate Organisation LearningOn VSM EpistemologyThe Self-Transformation Methodology in a NutshellDesigning and Starting a v&s ProjectAgreements on Organisational IdentityRich Pictures - The Organisational LandscapeStatement of Organisational IdentityRecursive AnalysisVSM Preliminary DiagnosisMapping the Viable System of the System in FocusDoing a VSM Preliminary DiagnosisComplete VSM DiagnosisMapping v&s Roles and MechanismsIdentifying and Mapping Diagnostic IssuesAssessing System 1’s InteractionsThe Inside and Now (Systems 1, 2, and 3)The Outside and Then (Systems 3, 4, and 5)Aligning Strategy, Structure, and Information SystemsAligning Strategy and StructureStrategic Information ManagementSelf-Transformation Projects and PlanMonitoring and Assessing PerformanceTeam SyntegritySummary4. Towards More Resilient and Healthier Organisations and SocietiesOrganisational Health, Resilience, and Self-GovernanceEarly Alarms from the COVID-19 PandemicTowards More Resilient IndividualsRepresenting an Individual as a Viable (and Sustainable) SystemTowards More Viable and Sustainable IndividualsEarly Alarms to Businesses v&sTowards More Resilient BusinessesCase study – M*Clean (with A.C. Martinez)Towards More Resilient Health ProvidersPreliminary VSM Analysis of the NHS in EnglandVSM Diagnosis of a Surgery Unit in a Local English Health Trust (with J. Walker and K. Grover)Conclusions5. 'Fits like a Glove': The VSM for Supporting More Systemic Educational OrganisationsFrom Non-Systemic to Systemic Education and Educational InstitutionsWhat Is a Non-Systemic Approach to Education?Towards More Systemic Educational InstitutionsSelf-Transformation of ELF – The Whole Story (with Jon Walker and Vladimir Pop)Clarifying the School’s IdentityRecursive AnalysisVSM DiagnosisAligning Strategy, Structure, and Information SystemsSelf-Transformation Projects and PlanMonitoring and Assessing PerformanceReviewing Elf’s Self-TransformationDesigning TINTA, a Systemic Education Online Provider (with G. Ramirez)TINTA’s Approach to Systemic EducationAgreeing on TINTA’s IdentityRecursive Analysis - TINTA’s Primary ServicesDesigning TINTA’s Organisation with VSM CriteriaTINTA Coming to Life: First Self-AssessmentSystemic Education in Higher Education InstitutionsSystemic Management in Universities around the WorldMagdalena University (v&s) Case StudySelf-Transformation of Educational Institutions - Post-COVID-196. v&s in Organisational NetworksComplex Organisational Systems as Social NetworksThe Rise of Social Networks (21st Century)What is a v&s Network?Background Research on VSM and Social NetworksExample: A v&s Industrial NetworkDesigning a State-Owned Enterprise on a Complex Environment (with A. Al Hinai and J. Walker)Complexity Challenges to Design a National Broadband NetworkVSM Design of the OBCVSM DesignSocial Network AnalysisFive Years LaterRedesigning a Latin-American 2nd Generation Broadband Network (with M. Giraldo and J. Walker)The N2BN IdentityRecursive AnalysisVSM DiagnosisAligning Strategy and StructureDesigning Strategies for Supply Chain Integration at the UK Offshore Wind Industry (with Julija Danilova)Analysing SCI with the STMVSM FindingsSuggested Reorganisation StrategiesLearning from the ResearchDilemmas of Self-Governance in Organisational Networks7. Sustainable Self-GovernanceContemporary Approaches to GovernanceTraditional Approaches to GovernanceCollaborative Approaches to GovernanceSustainable Self-Governance (v&s)Towards Sustainable Self-GovernanceA Framework to Assess Sustainable Self-GovernanceExample: Sustainable Self-Governance in a Socio-Ecological SystemAssessing Self-Governance in an Indigenous Community in the Amazon (with C. Duque)Background on Their Governance StructuresVSM Analysis of Their Governance StructuresLearning from the v&s Project (by C. Duque)Sustainable Self-Governance in an Afro-Caribbean Community (with C. Duran)Past and Present of the Orika Community Council (OCC)Assessing Sustainable Self-Governance at OrikaLearning from the Case Study (by C. Duran)Conclusions8. Facilitating Systemic Change with the VSMSystemic Change: What It Is and How It Can Be DoneThe Cybersyn ProjectStrategic Information Management at the Colombian President’s Office (1990-1992)Re-Engineering the National Auditing Office (NAO) in ColombiaRedesigning the NAOThe Model of the StateImplementing the ‘Systemic Auditing Process’Learning from the ProjectMonitoring the Impact of National Programs to Reduce Poverty in ColombiaRedesigning the National School System (NSS) in ColombiaDeveloping the National Environmental System (NES) in ColombiaThe Relevance of Beers’ Legacy to Facilitate Systemic ChangeThe Need for Massive Systemic Changes to Improve Response to the COVID-19 Pandemic9. An Idea Whose Time Has ComeLessons on Using the VSM for Sustainable Self-GovernanceDeveloping VSM-Related Methodologies and ToolsVSM and MultimethodologyVSM and Team SyntegrityAddressing Traditional Criticisms to the VSMVSM Research LandscapeConclusionsIndex

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Book SynopsisAs we interact online we are creating new kinds of knowledge and community. How are these communities formed? How do we know whether to trust them as sources of information? In other words, Should we believe Wikipedia? This book explores what community is, what knowledge is, how the internet facilitates new kinds of community, and how knowledge is shaped through online collaboration and conversation. Along the way the author tackles issues such as how we represent ourselves online and how this shapes how we interact, why there is so much bad behavior online and what we can do about it. And the most important question of all: What can we as internet users and designers do to help the internet to bring out the best in us all?Trade Review'This book reminds us of conversations we're not having about online life - with family, friends, with our political representatives - because we don't know where to start. The Internet seems so opaque, that we don't know to get traction on our concern that it no longer serves our human needs. This welcome volume suggests entry points for designers and users - to start those necessary conversations about how to make online life serve our emotional and social purposes. Both scholarly and down-to-earth, filled with compelling examples, it is a textbook for classrooms, dinnertables, and policy discussions.' Sherry Turkle, MIT, Author of The Empathy Diaries, Reclaiming Conversation, Alone Together, and Life on the Screen'Should you believe Wikipedia? is an extremely useful book about the positive aspects of life online: supportive online communities, social construction of knowledge, online collaboration, the ways online communities can create and harvest social capital, how to safely and productively use Wikipedia, and more. With so much news and speculation about what is wrong about life online, this book from an OG participant and academic expert is a welcome and well-documented argument for all the good things life online can do. I would give it to every high school graduate.' Howard Rheingold, Author of Net Smart and The Virtual Community'Simply brilliant! Bruckman brings together abstract, sociological and psychological perspectives to articulate a science of online community design. Should You Believe Wikipedia? combines practical skills and theoretical understanding to implement and evaluate the social platforms of the future. This work sets the bar for what students of human-computer interaction need to understand and do to address the societal challenges brought by the ubiquity of online interactions.' Keith N. Hampton, Department of Media and Information, Michigan State University'From its birth, Amy Bruckman has understood and explained the Net. This book, both practical and theoretical, offers the most mature account that we have of how community online gets made and corrupted. At a moment when the hope of the Internet has faded for so many, this clear and powerful work gives us at least a path back, and a reason to pursue it.' Lawrence Lessig, Harvard Law School'Ultimately, the effect of reading Should You Believe Wikipedia? is like spending time with the smartest person you know. Bruckman is an excellent guide, and weaves together concepts from diverse sources into a coherent whole … In this excellent volume, Bruckman provides the background, philosophical tools, and encouragement to allow us to work towards a better world, and that is a gift in itself.' Andrew D. Miller, Computer Supported Cooperative Work'Educators interested in developing inclusive, socially just online learning experiences that are also informed by Internet culture and social institutions would not go wrong with Should You Believe Wikipedia? Online Communities and The Construction of Knowledge … as a place to start.' Naomi Barnes, Postdigital Science and EducationTable of ContentsAcknowledgments; Introduction; 1. Are online “communities” really communities?; 2. What can online collaboration accomplish?; 3. Should you believe Wikipedia?; 4. How does the internet change how we think?; 5. How do people express identity online, and why is this important for online interaction?; 6. What is bad online behavior, and what can we do about it?; 7. How do business models shape online communities?; 8. How can we help the internet to bring out the best in us all?

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Book SynopsisRecordkeeping Cultures explores how an understanding of organisational information culture provides the insight necessary for the development and promotion of sound recordkeeping practices. The book is a fully revised and expanded new edition of the authors’ 2014 book Records Management and Information Culture: Tackling the people problem. It details an innovative framework for analysing and assessing information culture, and indicates how to use this knowledge to change behaviour and develop recordkeeping practices that are aligned with the specific characteristics of any workplace. This framework addresses the widely recognised problem of improving organisation-wide compliance with a records management programme by tackling the different aspects that make up the organisation’s information culture. Discussion of topics at each level of the framework includes strategies and guidelines for assessment, followed by suggestions for next steps: appropriate actions and strategies to influence behavioural change. This new edition has been fully revised and update to greatly enhance the practical application of the information culture concept in both formal and informal recordkeeping environments and contains new chapters on: diagnostic features: genres, workarounds and infrastructure workplace collaboration: how to analyse collaborative practices in organisations (including recordkeeping) education: how to teach information culture concepts and methods in archives and records management graduate programmes. Archivists, records managers and information technology specialists will find this an invaluable guide to improving their practice and solving the ‘people problem’ of non-compliance with records management programmes. LIS students taking archives and records management modules will also benefit from the application of theory into practice. Records management and information management educators will find the ideas and approaches discussed in this book useful to add an information culture perspective to their curricula. Table of Contents1. Background and context 2. The value accorded to records 3. Information preferences 4. Language considerations 5. Information-related competencies 6. Awareness of environmental requirements relating to records 7. Corporate IT governance 8. Trust in recordkeeping systems 9. Genres 10. Workarounds 11. Infrastructure 12. Workplace collaboration 13. Education

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Book SynopsisThe life cycle of companies and enterprises, at present, is short-lived due to rapid social and technological changes. Despite the growing awareness on the importance of knowledge management (KM) among academic researchers, it is still not widely practiced in industry. Why is this? Most KM programs emphasize the importance of capturing, retaining, and sharing organisational knowledge amongst their stakeholders. The beneficial effect of these programs is rarely felt immediately, which often results in senior management avoiding prioritising KM initiatives. To overcome this hurdle in implementing KM an approach that includes the assessment of knowledge risk factors and the disastrous effect on the daily operation of the company is explored. This book is the first attempt of its kind to provide a pragmatic view to launch knowledge risk management at the grassroot level, with steps by steps on what should be the mission and practical skills needed for a KM practitioner. Another surprise of this book is the numerous cases, examples and data that are brough about from the real business world. For business practitioners, KM researchers and those in HR, risk management, management accounting and Leadership this work is a must for expanding their understanding of Knowledge Management and knowledge risks.Table of ContentsChapter 1. IntroductionChapter 2. Assessment of Knowledge Risks Chapter 3. Intellectual Capital Charting, Accounting and Risks Chapter 4. Knowledge Audit Chapter 5. Knowledge Elicitation for Unstructured Business Process Chapter 6. Building a Learning Organization Chapter 7. KM Implementation Chapter 8. Measuring Corporate Performance

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Book SynopsisNo matter the industry, the development of information technologies has transformed how information is distributed and used to predict trends. Collecting and identifying the most vital information, however, requires constant management and manipulation.Current Issues and Trends in Knowledge Management, Discovery, and Transfer is an essential reference source that discusses crucial practices for collaborating and distributing work as well as validating accrued knowledge from real-time data. Featuring research on topics such as dynamic knowledge, management systems, and sharing behavior, this book is ideally designed for academics, researchers, librarians, managing professionals, and students seeking coverage on knowledge acquisition and implementation across systems.

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Book SynopsisKnowledge Management is an important part of all business, and yet the discipline lacks a philosophy based on systemic thinking. Exploring this gap, expert author Jon-Arild Johannessen continues his research on knowledge management with the groundwork for a new philosophy. Across the four chapters in this book, Johannessen tackles the issues that have stopped a cohesive philosophy from being formed. Tackling the large questions first, he asks: what constitutes a philosophy for knowledge management? What quality criteria are relevant in a knowledge management philosophy? Johannessen also looks at how the emergence of the fourth industrial revolution has eroded and atomized the cohesion of social systems, and explores how knowledge management works in social systems, as well as whether social laws can be used to explain knowledge management systems. For students and researchers of information and knowledge management, Johannessen offers a new perspective on our current philosophies, bringing systemic thinking to the front of knowledge management philosophy.Table of ContentsPart I: Philosophy for Knowledge Management 1. A Systemic Perspective on Knowledge Management 2. Developing Aspects of Qualitative Criteria in Philosophy of Science for Knowledge Management Part II: The Philosophy of Knowledge Management Aimed at Theory 3. In Search of Social Laws for Knowledge Management 4. Concepts Appendix I. Epistemological Supposition for Knowledge Management and Systemic Thinking Appendix II. Distinctions

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Book SynopsisShortlisted for The Business Book Awards 2022: Smart Thinking category Answer Intelligence: Raise your AQ is a book about six answers: story, metaphor, theory, concept, procedure, and action. By fully incorporating questions into those answers, Brian Glibkowski showcases how readers can not only elevate their understanding of questions and answers, but also reimagine what it means to communicate effectively. The book identifies five High AQ practices that distinguish expert communicators. Featuring chapters which each cover a different form of AQ such as Sales AQ, Interview AQ, Coaching AQ, and more, the book includes real-life examples of elevated answers. With contributions from representatives of organizations such as Salesforce, Center for Healthcare Innovation, Boston Mutual Life Insurance, as well as academics, the book provides comprehensive insight into AQ from across the professional and research spaces. Giving readers access to an app allowing them to do an AQ self-assessment, the author equips his audience to use the skills and behaviours presented to improve and hone their own AQ.Table of ContentsPart 1. Answer Intelligence (AQ) Introduction Chapter 1. Answers deserve our attention Chapter 2. AQ came from the Golf Course Chapter 3. AQ Explained Using AQ Part 2. 5 High AQ Practices Chapter 4. High AQ Practice 1: Provide six answers Chapter 5. High AQ Practice 2: Answer twice Chapter 6. High AQ Practice 3: Provide complements Chapter 7. High AQ Practice 4: Answer with style Chapter 8. High AQ Practice 5: Answer in context Chapter 9. Behavioral and Cognitive Markers of High AQ Part 3. AQ Conversations Chapter 10. Interview AQ Chapter 11. Sales AQ Chapter 12. Coaching AQ Chapter 13. Brand AQ Chapter 14. Wealth Management AQ Chapter 15. Physician AQ Chapter 16. Learning and AQ Part 4. Do we need AQ? Yes Chapter 17. Communication Chapter 18. Intelligence

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Book SynopsisWinner of the 2018 DevOps Dozen Best DevOps Book!In this award-winning title, thought leader Mirco Hering lays out a roadmap to success for IT managers of legacy organizations, showing them how to create the right ecosystem, how to empower people to bring their best to work every day, and how to put the right technology in the driver's seat to propel their organization to success.Many organizations are facing the uphill battle of modernizing their legacy IT infrastructure. Most have evolved over the years by taking lessons from traditional or legacy manufacturing: creating a production process that puts the emphasis on the process instead of the people performing the tasks, allowing the organization to treat people like resources to try to achieve high-quality outcomes. But those practices and ideas are failing modern IT, where collaboration and creativeness are required to achieve high-performing, high-quality success. But just having the right methods and tools will not magically transform an organization; the cultural change that is the hardest is also the most impactful. Using principles from Agile, Lean, and DevOps as well as first-hand examples from the enterprise world, Hering addresses the different challenges that legacy organizations face as they transform into modern IT departments.Trade Review“This is a truly practical companion book to the other leading publications in the DevOps space. Mirco shares real-world lessons from many years of collective experience and provides tried and tested exercises for you to use to help drive insights and improvements in your organization.” -- Emily Arnautovic, Software Architect"A pragmatic view on IT and DevOps that doesn't just focus on the ‘what' but the ‘how' based on first-hand experience.” -- Ajay Nair, DevOps Architect“Mirco knows his stuff. He has a way of stating simple choices and framing options that encourage action. His unique perspective on how to transform your IT organization, especially when you have heavily invested in outsourcing, are both thoughtful and practical. After you read his book, make sure to subscribe to his blog. You want to make sure to have Mirco by your side as you go through this transformation.” -- Mustafa Kapadia, Digital Transformation Lead, IBM“This is a much needed book on building teamwork to drive technology infrastructure efforts. Mirco introduces a simple set of processes and well reasoned principles to align the organization, transform technology infrastructure, and deliver value for customers.” -- Eric Passmore, Partner Director of Commerce, Microsoft“DevOps is a hot topic. Pretty much every major organization wants it, and pretty much every major organization is struggling to come to grips with what ‘it' is and exactly how to get it. Mirco is a rare entity in the space. He's an architect who has grown up in large, complex organizations working with even larger, more complex systems integrators and delivery partners heavily reliant on ERP, CRM and other COTS applications that seem to challenge much of what DevOps is about. Both pragmatic and practical, he not only gives great tips on how to find your way down the DevOps path in these environments but will help you avoid many a mistake as he shares his own.” -- Mark Richards, SAFe Fellow at Coactivation"Whether you are just getting started with DevOps or you are a seasoned professional seeking counsel on how to apply its principles at scale, as you go through DevOps for the Modern Enterprise, you will find yourself infected by the enthusiasm Mirco has for DevOps and the benefits it can bring." -- Dr. Bhaskar Ghosh

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Book SynopsisThis book analyzes future directions in the study of expertise and experience with the aim of engendering more critical discourse on the general discipline of science and technology studies. In 2002, Collins and Evans published an article entitled “The Third Wave of Science Studies,” suggesting that the future of science and technology studies would be to engage in “Studies in Expertise and Experience.” In their view, scientific expertise in legal and policy settings should reflect a consensus of formally-trained scientists and citizens with experience in the relevant field (but not “ordinary” citizens). The Third Wave has garnered attention in journals and in international workshops, where scholars delivered papers explicating the theoretical foundations and practical applications of the Third Wave. This book arose out of those workshops, and is the next step in the popularization of the Third Wave. The chapters address the novel concept of interactional experts, the use of imitation games, appropriating scientific expertise in law and policy settings, and recent theoretical developments in the Third Wave.Table of ContentsChapter 1. IntroductionPart One: Law and Policy Studies in ExpertiseIntroduction to Part One.Chapter 2. Twenty-Five Years of Opposing Trends: The Demystification of Science in Law, and the Waning Relativism in the Sociology of ScienceChapter 3. Ignoring ExpertsChapter 4. Recognizing Counterfeit Scientific Controversies in Science Policy Contexts: A Criteria-Based ApproachChapter 5. Judging Social Work Expertise in Care ProceedingsChapter 6. Geographical Expertise: From Places to Processes and Back AgainPart Two: Imitation GamesChapter 7. Bonfire Night and Burns Night: Using the Imitation Game to Research English and Scottish IdentitiesChapter 8. How (Well) Do Media Professionals Know Their Audiences? S.E.E. Meets Media StudiesChapter 9. East German Identity: A Never-Ending Story?Chapter 10. The Game With Identities: Identifications and Categorization as Social PracticePart Three: Interactional ExpertiseChapter 11. The Test of Ubiquitous Through Real or Interactional Expertise (TURINEX) and Veganism as ExpertiseChapter 12. Why They've Immersed: A Framework for Understanding and Attending to Motivational Differences Among Interactional ExpertsChapter 13. Developing a Theoretical Scaffolding for Interactional Competence: A Conceptual and Empirical Investigation into Competence versus ExpertiseChapter 14. Collaboration Among Apparently Incommensurable Expertises: A Case Study of Combining Expertises and Perspectives to Manage Climate Change in Coastal ViginiaPart Four: Conceptual and Theoretical DevelopmentsChapter 15. Trading Zones RevisitedChater 16. Interactional Expertise as Primer of Abstract ThoughtChapter 17. A Scientific Research Program at the U.S.-Mexico Borderland Region: The Search for the Recipe of Maya BlueChapter 18. Conclusion

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Book SynopsisThis book highlights lateral management as the answer to the strategic opportunities and challenges posed by digital transformation. Digitalization is now changing the economy and society as dramatically as the dawn of electrification a century ago. Production methods, products, sales structures, marketing, and even markets themselves are set to change in the digital era.In addition to introducing readers to the concept of lateral management, and detailing the structure and functioning of 'lateral companies', the authors show how leadership and cooperation norms carried over from the 20th century need to be adapted for the digital era. They demonstrate the opportunities that digitalization offers companies, employees and managers in terms of enhancing their freedom, individuality, job diversity, and creative and innovative power. The authors also provide a unique management instrument, the 'Lateral Culture Index®', which measures the hierarchies of leadership; provide new benchmarks; and identify seven essential factors for lateral companies. Readers will learn how to implement lateral management in their companies and be familiarized with the instruments that can help them do so. Table of ContentsPrologue: Mail-order companies without catalogues, orchestras without conductors, self-determined footballers and five colours.- Creative Destruction – the Digital Revolution and its Consequences.- A brief history of the management ideas of the 20th century.- Cracks in the world view of classical management.- A Brief History of Successful Lateral Organizations.- Lateral Management in the 21st Century.- Epilogue.

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Book Synopsis This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners. Table of Contents1. Reading and Managing Service Businesses2. Service Research and Service Theory3. Business Models and Service Strategy4. Techno Service Worlds? Digitization of Service Businesses5. Service Operations and Productivity6. Service Personnel and their Management7. Process and Product Innovation in Service Businesses8. Customer First: Understanding Customers9. Marketing Services10. Manufacturing Companies and the Shift towards Servitization11. Supply Chains and Logistics Services12. Internationalizing Service Businesses13. Measuring Company Performance and Customer Satisfaction14. Reading and Managing Service Businesses: An Integrated Case Study Approach.

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Book SynopsisThis book is a comprehensive curation, exposition and illustrative discussion of recent research tools for interpretability of deep learning models, with a focus on neural network architectures. In addition, it includes several case studies from application-oriented articles in the fields of computer vision, optics and machine learning related topic. The book can be used as a monograph on interpretability in deep learning covering the most recent topics as well as a textbook for graduate students. Scientists with research, development and application responsibilities benefit from its systematic exposition. Table of Contents1 INTRODUCTION 1.1 Deep Learning Glossary 1.2 Evolution of Deep Learning 1.2.1 Neural Learning 1.2.2 Fuzzy Learning 1.2.3 Convergence of Fuzzy Logic and Neural Learning 1.2.4 Synergy of Neuroscience and Deep Learning 1.3 Awakening of Interpretability 1.3.1 Relevance 1.3.2 Necessity 1.3.3 The Taxonomy of Interpretability 1.4 The Question of Interpretability 1.4.1 Interpretability - Metaverse 1.4.2 Interpretability - The Right Tool 1.4.3 Interpretability - The Wrong Tool 2 NEURAL NETWORKS FOR DEEP LEARNING 2.1 Neural Network Architectures 2.1.1 Perceptron 2.1.2 Artificial Neural Network 2.1.3 Recurrent Neural Network 2.1.4 Convolutional Neural Network 2.1.5 Autoencoder Neural Network 2.1.6 Generative Adversarial Network 2.1.7 Graph Neural Network 2.2 Learning Mechanisms 2.2.1 Activation function 2.2.2 Forward Propagation 2.2.3 Backpropagation 2.2.4 Gradient Descent 2.2.5 Learning Rate 2.2.6 Optimization 2.2.7 Initialization 2.2.8 Regularization 2.3 Challenges and Limitations of Traditional Techniques 2.3.1 Resource-Demanding Checks 2.3.2 Uncertainty Measure 2.3.3 Network Learning Sanity Check 2.3.4 Gradient Checks 2.3.5 Decision Transparency 3 KNOWLEDGE ENCODING AND INTERPRETATION 3.1 What is Knowledge? 3.1.1 Image Representation 3.1.2 Word Representation 3.1.3 Graph Representation 3.2 Knowledge Encoding and Architectural Understanding 3.2.1 Role of Neurons 3.2.2 Role of Layers 3.2.3 Role of Explanation 3.2.4 Semantic Understanding 3.2.5 Network Understanding 3.3 Design and Analysis of Interpretability 3.3.1 Divide and Conquer 3.3.2 Greedy 3.3.3 Back-tracking 3.3.4 Dynamic 3.3.5 Branch and Bound 3.3.6 Brute-force 3.4 Knowledge Propagation in Deep Network Optimizers 3.4.1 Knowledge versus Performance 3.4.2 Deep versus Shallow Encoding 4 INTERPRETATION IN SPECIFIC DEEP ARCHITECTURES 4.1 Interpretation in Convolution Networks 4.1.1 Case Study: Image Representation by Unmasking Clever Hans 4.1.2 Variants of CNNs 4.1.3 Interpretation of CNNs 4.1.4 Review: CNN Visualization Techniques 4.1.5 Review: CNN Adversarial Techniques 4.1.6 Inverse Image Representation 4.1.7 Case study: Superpixels Algorithm 4.1.8 Activation Grid and Activation Map 4.1.9 Convolution Trace 4.2 Interpretation in Autoencoder Networks 4.2.1 Visualization of Latent Space 4.2.2 Sparsity and Interpretation 4.2.3 Case Study: Microscopy Structure to Structure Learning 4.3 Interpretation in Adversarial Networks 4.3.1 Interpretation in Generative Network 4.3.2 Interpretation in Latent Spaces 4.3.3 Evaluation Metrics 4.3.4 Case study: Digital Staining of Microscopy Images 4.4 Interpretation in Graph Networks 4.4.1 Neural Structured Learning 4.4.2 Graph Embedding and Interpretability 4.4.3 Evaluation Metrics for Interpretation 4.4.4 Disentangled Representation Learning on Graphs 4.4.5 Future Direction 4.5 Self-Interpretable Models 4.6 Pitfalls of Interpretability Methods 5 FUZZY DEEP LEARNING 5.1 Fuzzy Theory 5.1.1 Fuzzy Sets and Fuzzy Membership 5.1.2 Fuzzification and Defuzzification 5.1.3 Fuzzy Rules and Inference Systems 5.2 Neuro-Fuzzy Inference Systems 5.2.1 Architecture of a Neuro-Fuzzy Inference System 5.2.2 Other Design Elements of Neuro-Fuzzy Inference Systems 5.2.3 Learning mechanisms for Neuro-Fuzzy Inference Systems 5.2.4 Online Learning with Dynamic Streaming Data 5.3 Case studies 5.3.1 POPFNN Family of NFS − evolution towards sophisticated brain-like learning 5.3.2 Combining Conventional Deep Learning and Fuzzy Learning A Mathematical models and theories A.1 Choquet Integral A.1.1 Restricting the Scope of FM/ChI A.1.2 ChI Understanding from NN A.2 Deformation Invariance Property A.3 Distance Metrics A.4 Grad Weighted Class Activation Mapping A.5 Guided Saliency A.6 Jensen-Shanon Divergence A.7 Kullback-Leibler Divergence A.8 Projected Gradient Descent A.9 Pythagorean Fuzzy Number A.10 Targeted Adversarial Attack A.11 Translation Invariance Property A.12 Universal Approximation Theorem A List of digital resources and examples References .

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