Knowledge management Books

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisArtificial intelligence is shaking up economies around the world as well as society at large and is predicted to be either the best or worst thing to happen to humanity. This book looks at what exactly artificial intelligence is, how it can be classified, how it differentiates from other concepts such as machine learning, big data, blockchain, or the Internet-of-Things, and how it has evolved and might evolve over time. Providing a clear and unbiased picture of artificial intelligence, the book provides critical analyses of the advantages and disadvantages, opportunities and threats of AI progress for business and civilisation. Solutions and possible directions of how humanity might deal with rapid development and evolutions will be given and discussed, and consider regulation, employment, ethics, education and international cooperation. Unlike existing literature, this book provides a comprehensive overview of AI based on detailed analysis and insight. Finally, several real-Table of Contents Commencements: AI, business, and civilization Clarifications: AI, big data, the internet-of-things, and robotics What is (and is not) artificial intelligence? Classifying, exemplifying, and envisioning AI’s past, present, and (future) perspective Concerns: AI’s double-edged sword in education, enterprises, and elections Did higher education dig its own grave by developing AI? Both blessing and curse? AI in the workplace Might AI become a threat to democracy…or is it already? Constructions: Preparing for the AI revolution Regulation and the role of the state AI literacy and ethical conduct International relations and cross-cultural cooperation Cases: From retailing to retelling to retaliation Walmart: The retAIl giant New York’s Metropolitan Museum of ARTificial intelligence China: The ultimate AI trAIning ground Conclusions: Our fate made in machines

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Book SynopsisSociety 5.0 points toward a human-centred approach by the use of modern, advanced technologies and artificial intelligence. This book explores and offers an overview of knowledge management embraced in the current scenario of Society 5.0, shedding light on its importance in a society that is increasingly digital and interconnected. The book enhances current managerial and economic research by offering the âœhumanâ side of knowledge management (KM) intertwined with the use of artificial intelligences (AIs). Each chapter explores KM from different perspectives, including entrepreneurship, innovation, marketing, and strategy, in a theoretical and practical way. They include insights from both practitioners and scholars, enriched by practical tools that can be used during laboratories, workshops and tutorials. The book presents evidence on how to manage KM and develop new knowledge in different subjects, with the aim of overcoming conventional KM strategy and show how business anTable of ContentsChapater 1 – Knowledge Management and AI for CreativityChapater 2 - Knowledge Management and and AI for InnovationChapater 3 - Knowledge Management and and AI for MarketingChapater 4 - Knowledge Management and and AI for StrategyConclusion

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Book SynopsisAs technology evolves, it can be difficult to maintain a competitive edge. The management of intangible resources like competence, relationships, brands, processes and systems becomes increasingly important in such a world. Intellectual Capital as a Management Tool reviews the evidence to demonstrate where the intellectual capital view of the firm has made major contributions. The book introduces an updated version of the Intellectual Capital Navigator as an operational tool to help managers maximise value generation from an organisations portfolio of diverse resources. This tool is the only tool that enables organisations to use the resource based view of the firm in an operational way. The book also discusses future developments of the Intellectual Capital Navigator, increasing its precision around the financial aspects of the organisation.The book has broad application across all types of organisations and in all operating environments and is vTrade Review'Filling a gap in the intellectual capital field, the book reviews critical developments in the field in the last two decades and discusses future versions of the Intellectual Capital Navigator and the Effector. Academics, researchers, students and managers and business leaders will benefit from the innovative views and insights as well as practical lessons.' - Patricia Ordóñez de Pablos, The University of Oviedo, SpainTable of ContentsChapter 1: The Evolution of the Intellectual Capital Perspective; Chapter 2: The Contribution of The Intellectual Capital View of The Firm to Key Business Issues; Chapter 3: The Intellectual Capital Navigator as a Strategic Tool; Chapter 4: Analyses Using the Navigator and the Effector

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Book SynopsisAre you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The ''How To'' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in IT This book offers tools for measuring productivity and features ten key steps for successful support, while User Support successes and failures are revealed in true life case studies.This book gives you techniques for:Justifying staff and other expenditure Gaining senior management support Getting the users on your side Running a motivated and productive team Designing and managing services and service levels The second edition of this popular book brings updates to several of the author''s ideas, strategies and techniques with new material on: Customer Relationship Management - definition and the role of the helpdesk E-Support and the Internet Contrasting the CTrade Review"Noel's passion for the industry combined with years of personal experience in the field makes him uniquely qualified to help you deliver great helpdesk customer service no matter how hopeless you think your current work environment is."- Phil Verghis, Vice President, Service Delivery, Akamai Technologies USA and multiple award-winning author of the Internet Helpdesk FAQ"Helpdesk managers weary of industry jargon, nonsensical acronyms, and technological hype will be relieved to find a book that talks their language. Despite years of experience, Noel Bruton has managed to remain firmly rooted in reality, and is able to clearly describe the complexities involved in the helpdesk, while remembering that it is often the most basic of issues that require the most attention."- James West, Editor, Customer Service News Magazine"This book won't tell you how to get your printer working with your word processor - it's better than that. It tells you how to deploy your Support staff so as to have the best chance of preventing or fixing such problems. If you're in charge of a PC Support group, or would like to be one day, get this book and read it." - Dr. Alan SolomonTable of ContentsPart 1 What is ‘support’?; Chapter 1 Defining computer user support; Chapter 2 Support as an IT function; Chapter 3 Forms of support; Chapter 4 Typical support structures; Chapter 5 Support functions; Part 2 Client management; Chapter 6 What is a ‘customer’?; Chapter 7 What do they want?; Chapter 8 Prioritizing clients; Chapter 9 Keeping in contact; Chapter 10 Customer service in IT support; Chapter 11 A view from above; Chapter 12 Marketing the support de; Part ment; Part 3 Service management; Chapter 13 Analysing service needs; Chapter 14 Putting services in place; Chapter 15 Excellence in support service; Chapter 16 Service level agreements; Chapter 17 Support from outside; Chapter 18 The international dimension; Part 4 Workload management; Chapter 19 Reactivity and proactivity; Chapter 20 Managing the queue; Chapter 21 Delegation and escalation; Chapter 22 Measurement and reporting; Chapter 23 Controlling the workflow; Part 5 Resources management; Chapter 24 Justifying user support expenditure; Chapter 25 Knowledge; Chapter 26 Equipment; Part 6 Staff management; Chapter 27 The ideal support person; Chapter 28 Motivation and productivity; Chapter 29 Staffing and structure; Chapter 30 User support management considerations;

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Book SynopsisLike other critical organizational assets, information is a strategic asset that requires high level of oversight in order to be able to effectively use it for organizational decision-making, performance improvement, cost management, and risk mitigation.Adopting an information governance program shows a healthcare organizationâs commitment to managing its information as a valued strategic asset. Information governance serves the dual purpose of optimizing the ability to extract clinical and business value from healthcare information while meeting compliance needs and mitigating risk. Healthcare organizations that have information governance programs will have a competitive edge over others and contributes to safety and quality of care, population health, operational efficiency and effectiveness, and cost reduction initiatives. This is a much-needed book in the healthcare market space. It will explain, in clear terms, how to develop, launch, and oversee an Information GTrade Review"Proper attention to information governance most industries may mean the difference between profit and loss, but in healthcare it can mean the difference between life and death. As a healthcare professional, no longer can you afford to manage your information as anything less than the true asset it is. Thankfully, Robert Smallwood has given you this playbook to do just that." Douglas B. Laney, VP and Distinguished Analyst, Gartner, and author of Infonomics: How to Monetize, Manage, and Measure Information for Competitive Advantage Table of ContentsPreface. INTRODUCTION TO INFORMATION GOVERNANCE. The Healthcare Information Governance Imperative. IG PLANNING & POLUCY DEVELOPMENT. Information Risk Planning & Management. Strategic Planning and Best Practices for IG. IG Policy Development. STRATEGIES AND ADVICE FROM THE FIELD. IG Education is Key to IG Success. IG in Healthcare. IG and InfoSec in Healthcare. IG and Privacy Issues. Identifying, Classifying and Managing Your Information Assets. Creating an Information Asset Register to Assis in Privacy Compliance. IG Insight: The Soft Stuff is the Hard Stuff. Anticipating Conflicts in Your IG Program. Information Governance and Brand Management: A Critical Link. Information Governance by Design: "Baking" IG into Everyday Processes. Long Term Digital Preservation in IG Programs. Veteran Advice on Getting Your IG Program Launched. Glossary. About the Author. About the Contributors.

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Book SynopsisWhy does information technology disappoint or enslave us? Why do so many information systems projects collapse? How can we do better? There are many technical, social, economic and other aspects to consider. How do we ensure we take all these into account as we research ITC or employ them? ICT affects our lives and world more profoundly than ever before. How may we understand it? This book employs philosophy to lay foundations for understanding the complexity of ICT, in five areas: The nature of information and computers, and artificial intelligence; The use of ICT at work and home, for serious and less-serious use; The ICT features that annoy or delight us; Societal issues, such as surveillance, e-government, ICT in developing countries, climate change, what technological progress is and what is the role of ICT as a whole and of the information systems field; ICT development - includinTable of ContentsPART 1 1. Introduction 2. Philosophies 3. Dooyeweerd's Philosophy 4. Foundations, Research and Practice PART 2 5. The Nature of Information and Communication Technology 6. Understanding ICT Use 7. Understanding ICT Features 8. Understanding ICT and Society 9. Understanding ICT Development PART 3 10. Overview and Reflection 11. Contributions and Limitations 12. Opportunities and Recommendations

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Book SynopsisInformation technology auditing and Sarbanes-Oxley compliance have several overlapping characteristics. They both require ethical accounting practices, focused auditing activities, a functioning system of internal control, and a close watch by the board's audit committee and CEO. Written as a contribution to the accounting and auditing professions as well as to IT practitioners, IT Auditing and Sarbanes-Oxley Compliance: Key Strategies for Business Improvement links these two key business strategies and explains how to perform IT auditing in a comprehensive and strategic manner.Based on 46 years of experience as a consultant to the boards of major corporations in manufacturing and banking, the author addresses objectives, practices, and business opportunities expected from auditing information systems. Topics discussed include the concept of internal control, auditing functions, internal and external auditors, and the responsibilitiTable of ContentsMANAGEMENT CONTROL. Internal Control and Information Technology. Case Studies on Internal Control’s Contribution. Auditing Functions. Internal and External Audit. The Board’s Accountability for Audit. CASE STUDIES ON AUDITING A COMPANY’S INFORMATION TECHNOLOGY. Auditing the Information Technology Functions. Strategic IT Auditing: A Case Study. A Constructive View – Suggestions for IT Restructuring. A Broader Perspective of IT Auditing. TECHNICAL EXAMPLES IN AUDITING IT FUNCTIONS. Auditing IT Response Time and Reliability. Auditing the Security System. CAN IT HELP IN COMPLIANCE? THE CASE OF SOX. Sarbanes-Oxley Compliance and IT’s Contribution. What If: Backtesting Sarbanes-Oxley. INDEX.

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Book SynopsisIntelligence is used daily by law enforcement personnel across the world in operations to combat terrorism and drugs and to assist in investigating serious and organized crime. Managing Intelligence: A Guide for Law Enforcement Professionals is designed to assist practitioners and agencies build an efficient system to gather and manage intelligence effectively and lawfully in line with the principles of intelligence-led policing.Research for this book draws from discussions with hundreds of officers in different agencies, roles, and ranks from the UK, United States, Australia, New Zealand, and Canada. Highlighting common misunderstandings in law enforcement about intelligence, the book discusses the origins of these misunderstandings and puts intelligence in context with other policing models. It looks at human rights and ethical considerations as well as some of the psychological factors that inhibit effective intelligence management. With practicTable of ContentsThe Concept of Managing Intelligence. Intelligence in Context. Understanding Intelligence. Human Rights, Legislation, and Ethics. Psychology and Intelligence Management. The Intelligence Cycle (Revisited). Building an Intelligence Management System. Analysis. Intelligence Originating from Traditional. Law Enforcement Activities. Intelligence from Covert Operations. Using Intelligence. Challenges and the Way Ahead. Index.

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Book SynopsisCyber Security Management: A Governance, Risk and Compliance Framework by Peter Trim and Yang-Im Lee has been written for a wide audience. Derived from research, it places security management in a holistic context and outlines how the strategic marketing approach can be used to underpin cyber security in partnership arrangements. The book is unique because it integrates material that is of a highly specialized nature but which can be interpreted by those with a non-specialist background in the area. Indeed, those with a limited knowledge of cyber security will be able to develop a comprehensive understanding of the subject and will be guided into devising and implementing relevant policy, systems and procedures that make the organization better able to withstand the increasingly sophisticated forms of cyber attack. The book includes a sequence-of-events model; an organizational governance framework; a business continuity management planning framework; a multi-cultural communication moTrade Review’Cyberattacks are growing in volume and sophistication and will continue to do so. The authors believe that attacks will increase in severity before adequate solutions can be developed and deployed. The book will be most valuable to those implementing a cybersecurity program who need a strategic overview of what is required, and to those who have implemented such a program and wish to validate it.’ Security Management, August 2015Table of ContentsCyber Security Management

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Book SynopsisEquips future data analysts with the skills they need to answer questions in business, economics, and public policy. Covering methods of exploratory, predictive, and causal analysis, it includes case studies that use real-world data and related data exercises supported by code (Stata, R, Python) and data available online.Trade Review'This exciting new text covers everything today's aspiring data scientist needs to know, managing to be comprehensive as well as accessible. Like a good confidence interval, the Gabors have got you almost completely covered!' Joshua Angrist, Massachusetts Institute of Technology, winner of the Nobel Memorial Prize in Economic Sciences'This is an excellent book for students learning the art of modern data analytics. It combines the latest techniques with practical applications, replicating the implementation side of classroom teaching that is typically missing in textbooks. For example, they used the World Management Survey data to generate exercises on firm performance for students to gain experience in handling real data, with all its quirks, problems, and issues. For students looking to learn data analysis from one textbook, this is a great way to proceed.' Nicholas Bloom, Stanford University'I know of few books about data analysis and visualization that are as comprehensive, deep, practical, and current as this one; and I know of almost none that are as fun to read. Gábor Békés and Gábor Kézdi have created a most unusual and most compelling beast: a textbook that teaches you the subject matter well and that, at the same time, you can enjoy reading cover to cover.' Alberto Cairo, University of Miami'A beautiful integration of econometrics and data science that provides a direct path from data collection and exploratory analysis to conventional regression modeling, then on to prediction and causal modeling. Exactly what is needed to equip the next generation of students with the tools and insights from the two fields.' David Card, University of California, Berkeley, winner of the Nobel Memorial Prize in Economic Sciences'This textbook is excellent at dissecting and explaining the underlying process of data analysis. Békés and Kézdi have masterfully woven into their instruction a comprehensive range of case studies. The result is a rigorous textbook grounded in real-world learning, at once accessible and engaging to novice scholars and advanced practitioners alike. I have every confidence it will be valued by future generations.' Kerwin K. Charles, Yale School of Management'This book takes you by the hand in a journey that will bring you to understand the core value of data in the fields of machine learning and economics. The large amount of accessible examples combined with the intuitive explanation of foundational concepts is an ideal mix for anyone who wants to do data analysis. It is highly recommended to anyone interested in the new way in which data will be analyzed in the social sciences in the next years.' Christian Fons-Rosen, Barcelona Graduate School of Economics'This sophisticatedly simple book is ideal for undergraduate- or Master's-level Data Analytics courses with a broad audience. The authors discuss the key aspects of examining data, regression analysis, prediction, Lasso, and random forests, and more, with using elegant prose instead of algebra. Using well-chosen case studies, they illustrate the techniques and discuss all of them patiently and thoroughly.' Carter Hill, Louisiana State University'This is not an econometrics textbook. It is a data analysis textbook. And a highly unusual one - written in plain English, based on simplified notation, and full of case studies. An excellent starting point for future data analysts or anyone interested in finding out what data can tell us.' Beata Javorcik, University of Oxford'A multifaceted book that considers many sides of data analysis, all of them important for the contemporary student and practitioner. It brings together classical statistics, regression, and causal inference, sending the message that awareness of all three aspects is important for success in this field. Many 'best practices' are discussed in accessible language, and illustrated using interesting datasets.' llya Ryzhov, University of Maryland'This is a fantastic book to have. Strong data skills are critical for modern business and economic research, and this text provides a thorough and practical guide to acquiring them. Highly recommended.' John van Reenen, MIT Sloan'Energy and climate change is one of the most important public policy challenges, and high- quality data and its empirical analysis is a foundation of solid policy. Data Analysis for Business, Economics, and Policy will make an important contribution to this with its innovative approach. In addition to the comprehensive treatment of modern econometric techniques, the book also covers the less glamorous but crucial aspects of procuring and cleaning data, and drawing useful inferences from less-than-perfect datasets. As the center of gravity of the energy system shifts to developing economies where data quality is still an issue, this will provide an important and practical combination for both academic and policy professionals.' Laszlo Varro, Chief Economist, International Energy AgencyTable of ContentsPart I. Data Exploration: 1. Origins of data; 2. Preparing data for analysis; 3. Exploratory data analysis; 4. Comparison and correlation; 5. Generalizing from data; 6. Testing hypotheses; Part II. Regression Analysis: 7. Simple regression; 8. Complicated patterns and messy data; 9. Generalizing results of a regression; 10. Multiple linear regression; 11. Modeling probabilities; 12. Regression with time series data; Part III. Prediction: 13. A framework for prediction; 14. Model building for prediction; 15. Regression trees; 16. Random forest and boosting; 17. Probability prediction and classification; 18. Forecasting from time series data; Part IV. Causal Analysis: 19. A framework for causal analysis; 20. Designing and analyzing experiments; 21. Regression and matching with observational data; 22. Difference-in-differences; 23. Methods for panel data; 24. Appropriate control groups for panel data; Bibliography; Index.

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Book SynopsisTrade ReviewStucke and Ezrachi’s analysis of the nature of competition is refreshingly non-ideological and counterintuitive. Their idea that competition can be either toxic or noble—all depending on how governments structure markets—is something so clear that it’s remarkable it’s taken us decades to recognize the wisdom of it. This is a must-read for anyone interested in how to use public policy to harness the competitive drive for the public good. — Chris Hughes, cofounder of Facebook Stucke and Ezrachi show us the important differences between destructive and noble competition and what we can do to pursue a more just and prosperous world. This book changes how you will view the role of the market in our economy and society at large. — Spencer Weber Waller, director of the Institute for Consumer Antitrust Studies and law professor at Loyola University Chicago Entertaining and thought-provoking, Competition Overdose fiercely articulates the raw, hard truth behind the toxic aspects of competition. — Tommaso Valletti, professor of economics at Imperial College London and Chief Competition Economist (2016–2019), European Commission Competition Overdose is probably the most important book to be published on the subject since The Antitrust Paradox hit the bookshelves in 1978. It is destined to transform how governments across the world think about the role competition in domestic and international policy for decades to come. Stucke and Ezrachi are the new rock stars of competition policy. — Ali Nikpay, partner at Gibson Dunn & Crutcher Anything, in the wrong dosage, can be poisonous. Competition Overdose takes a sacred cow of contemporary western thought—that ‘more competition is always good’—and reveals that while competition can be noble, it can also be toxic. An engaging and compelling read that will make you think differently about situations we all deal with every day. — Tim Wu, professor at Columbia Law School, contributing opinion writer for the New York Times, and author of The Master Switch and The Attention Merchants A must-read for anyone concerned about the future of our economy and society, Competition Overdose provides a no-nonsense analysis of how toxic competition can be bad for competitors, consumers, workers, and society overall. The authors highlight the abuses of this ideology and remind us that we, as citizens and consumers, can exercise our power by choosing products, based on our values. — Monique Goyens, director general of BEUC, The European Consumer Organisation This beautifully written book helps us rethink economic principles from the ground up. As any good chemist knows, what can be helpful or harmless in small doses is deadly in excess. While technocrats push competition as a cure to all economic ailments, Stucke and Ezrachi deliver a dose of reality: cutthroat schemes to kneecap rivals, manipulate customers, and exploit workers harm far more than they help. Read this book for a brilliant account of the proper place of competition (and ethics) in society. — Frank Pasquale, law professor at University of Maryland and author of The Black Box Society Stucke and Ezrachi examine a multitude of perversities in today’s society—colleges striving to recruit applicants they likely will reject, supermarkets stocking hundreds of varieties of jam, travel deals stuffed with hidden fees—and provide a unifying explanation: a misalignment of competition. Their book illuminates how competition can go wrong, and how individuals, businesses, and the government can set it right. — Jonathan Levin, dean of Stanford Graduate School of Business Is more competition the solution to all our societal problems? Stucke and Ezrachi persuasively say: No, it depends; sometimes we need to rein in markets because they produce socially inferior outcomes. This book shows that the promotion of competition cannot be an end in of itself, but rather it should be used as a tool to improve overall welfare. Between too much and too little competition, the safest option is, as always, the ‘aurea mediocritas’” — Jorge Padilla, senior managing director and head of Compass Lexecon, Europe Stucke and Ezrachi ask critical questions about what types of rivalry are desirable and who benefits when all domains of society are governed by principles of unfettered competition. Countering simplistic prescriptions, Competition Overdose is a perceptive and timely read. — Lina Khan, author of Amazon’s Antitrust Paradox Competition Overdose is a courageous, timely attempt by two formidable legal scholars to unpack—and in some cases demolish—the dominant shibboleth of our age: the delusion that ‘more competition’ is the remedy for many social or economic ills. Should be required reading for every course in public policy. — John Naughton, professor at University of Cambridge and technology columnist for the London Observer The authors draw skillfully on a wide range of disciplines, from economics to psychology, to help us understand why more competition is not always all that it’s cracked up to be. They provide support for a more humane, nobler form of competition and wider corporate purpose, debunking the myths of shareholder value and blind faith in markets. This is a must-read. — Simon Holmes, UK Competition Appeal Tribunal Because competition has been sold for centuries as an unbridled positive, reading this book requires counterintuitive thinking and an open mind. Using a lucid, conversational style, the authors thoroughly explain each case study and anecdote. Does competition regularly result in a race to the bottom? Yes, the authors maintain, and they present ideas about how to achieve what they term ‘noble competition,’ in which sellers, buyers, and society at large all benefit. — Kirkus Reviews

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Book SynopsisLead your organization into the industrial revolution of analytics with The Analytics Revolution The topics of big data and analytics continue to be among the most discussed and pursued in the business world today.Trade Review"A good read" (Supply Management, May 2015)Table of ContentsForeword xi Preface xv Acknowledgments xxv PART I The Revolution Has Begun 1 Chapter 1 Understanding Operational Analytics 3 Defining Operational Analytics 4 Welcome to Analytics 3.0 10 How Analytics Are Changing Business 20 Putting Operational Analytics in Perspective 26 Wrap-Up 30 Notes 31 Chapter 2 More Data . . . More Data . . . Big Data! 33 Cutting through the Hype 33 Preparing for Big Data 39 Putting Big Data in Context 48 Wrap-Up 58 Notes 59 Chapter 3 Operational Analytics in Action 61 Improving Customer Experiences 62 Time Is of the Essence 68 Making Us Safer 71 Increasing Operational Efficiency 74 Improving Our Lives in the Future 77 Finding Unexpected Value in Data 79 Wrap-Up 83 Notes 84 PART II Laying the Foundation 87 Chapter 4 Want Budget? Build the Business Case! 89 Setting the Priorities 89 Choosing the Right Decision Criteria 93 Business Case Framework to Consider 101 Tips for Creating a Winning Business Case 108 Wrap-Up 115 Notes 116 Chapter 5 Creating an Analytic Platform 117 Planning 118 Building 123 Using 140 Wrap-Up 143 Notes 145 Chapter 6 Governance and Privacy 147 Setting the Stage for Governance 148 Deciding Where Analytics Happen 154 Governing Operational Analytics 158 Privacy 165 Wrap-Up 172 Notes 173 PART III Making Analytics Operational 175 Chapter 7 The Analytics 177 Creating Operational Analytics Processes 177 Expanding into New Analytics Disciplines 181 Focusing Analytics Efforts 187 Comparing Analytics Approaches 193 Lessons from the Past 198 Wrap-Up 204 Notes 205 Chapter 8 The Analytics Organization 207 A Major Shift Has Occurred 207 Staffing 209 Organizing 218 Succeeding 225 Wrap-Up 234 Notes 235 Chapter 9 The Analytics Culture 237 Instilling the Proper Mind-set 237 Implementing Effective Policies 245 Facilitating Success 250 Enabling and Handling the Right Failures 256 Wrap-Up 261 Notes 262 Conclusion Join the Revolution! 263 About the Author 267 Index 269

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Book SynopsisThe book will appeal to anyone trying to make sense of contemporary higher education.Trade ReviewAs a collection, Academic Capitalism in the Age of Globalization presents ways that universities have become more entrepreneurial, more interdisciplinary, more competitive, and more marketable as postsecondary institutions and labor markets have become progressively globalized. Canadian Journal of Higher Education oTable of ContentsForewordAcknowledgmentsPart I: Academic Capitalism Revisited Chapter 1. Academic Capitalism in Theory and Research Chapter 2. Retheorizing Academic Capitalism: Actors, Mechanisms, Fields, and Networks Chapter 3. University Revolutions and Academic Capitalism: A Historical Perspective Chapter 4. Exploring the Academic Capitalist Time Regime Chapter 5. Learning to Litigate: University Patents in the Knowledge Economy Chapter 6. Academic Capitalism and Practical Activity: Extending the Research ProgramChapter 7. Extending Academic Capitalism by Foregrounding Academic LaborPart II: Academic Capitalism and Globalization Chapter 8. The Global Enterprise of Higher Education Chapter 9. Transnationalization of Academic Capitalism through Global Production Networks Chapter 10. How to Explain Academic Capitalism: A Mechanism-Based Approach Chapter 11. Peripheral Knowledge-Driven Economies: What Does Academic Capitalism Have to Say? Chapter 12. Academic Capitalism in Greater China: Theme and Variations Chapter 13. Risky Business: Academic Capitalism, Globalization, and the Risk UniversityChapter 14. Developing a Conceptual Model to Study the International Student Market List of Contributors Index

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Book SynopsisKnowledge Café is a process for creating, exchanging, and optimizing knowledge, whether in-person or virtual. This popular and practical knowledge management tool supports a culture where projects and innovation thrive.The Knowledge Café is a mindset and environment for engaging, discussing, and exchanging knowledge within a group either face to face or virtually. At the café, participants can discuss hard-to-solve project issues or resolve a family or community crisis. This metaphorical town square supports knowledge circulation and rejuvenation and increases its velocity—making it a breeding ground for innovation. The aha moments at one Knowledge Café can match the benefits of multiple conferences, workshops, and training put together. When knowledge management (KM) is part of an organization’s culture, performance improves, collaboration increases, and the competitive advantage accelerates. No one can force knowledge transfer. We must create the right environment where knowledge is freely shared, rewarded, and fun. This book demonstrates why the Knowledge Café is such an effective KM tool and shows how to design optimal café experiences and increase learning agility.  The premium on knowledge and agility has never been greater. This book offers a technique for managing knowledge toward the greater good. Tips; templates; practical and relatable experiences; case studies; and examples of knowledge brokers, creators, and sharers across cultures are sprinkled throughout the book to show how the café interfaces with other KM techniques and in different work and project spaces.  

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Book SynopsisWritten by experts in the field, this indispensable guide provides a services-patterns approach to transforming IT infrastructures to a virtualized state to derive compelling business value for organizations. Thorough and informative, this account will demonstrate how businesses can become more productive in managing overall costs, more agile in provisioning new business services and improving time to market, more proactive in catering to rapidly changing business models and client demands, and more charged as an engine for fueling business growth.

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Book SynopsisAre you tired of tracking financial elements of your business manually, do you have to prepare staffing schedules by hand, or do you simply want to know how to get more information from your business data? Learn how to harness your business data and put it to use for you. Learn the basics of Excel, including a comprehensive review of every tab of the Excel Ribbon. See how to best display your data for maximum impact with formatting tools, Data Tables, Charts & Pivot Tables. Use customer information to create customized letters with Mail Merge. Import data using Power Query. Calculate the costs of doing business with financial formulas, learn where to find pre-packaged business templates, and much more. This book uses real-world business examples in operation with all these elements.

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Book SynopsisMore than ever, data drives decisions in organizatons - and we have more data, and more ways to analyze it, than ever.  Yet strategic initiatives continue to fail as often as they did when computers ran on punch cards, Economist and research scientist Alec Levenson says we need a new approach.The problem, Levenson says, is that the business people who devise the strategies and the human resources people who get employees to implement them use completely different analytics. Business Analytics can determine if operational priorities aren't being achieved but can't explain why. HR analytics reveal potentially helpful policy and process improvements but can't identify which would have the greatest strategic impact.This book shows how to use an integrated approach to bring these two pieces together. Levenson presents a thorough and realistic treatment of the reasons for and challenges of taking an integrated approach. Heprovides details on the different parts of both enterprise and human capital analytics that have to be conducted for integration to be successful and includes specific questions to ask, along with examples of applying integrated analytics to address particular organizational challenges.Effective analytics is a team sport. Levenson's approach allows you to get the deepest insights by bringing people together from both the business and HR perspectives to assess what's going on and determine the right solution.

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Book SynopsisThe book contains the short papers of the Third International IFIP Working Conference on Enterprise Interoperability, IWEI 2011, held March 22-23, 2011, in Stockholm, Sweden, and the papers of the co-located IWEI Workshops, held on March 21, 2011. The IWEI Working Conference highlighted developments in the following areas: scientific foundations for specifying, analyzing and validating interoperability solutions; architectural frameworks for addressing interoperability challenges from different viewpoints and at different levels of abstraction; maturity models to evaluate and rank interoperability solutions with respect to distinguished quality criteria; and working sets of practical solutions, standards and tools that can be applied to interoperability problems. The IWEI Workshops complemented the IWEI Working Conference and explored new issues and solutions in enterprise interoperability in four separate workshops: (1) Enterprise 2.0 – Using Internet 2.0 Technologies in Enterprise Management; (2) Semantic Interoperability in the Scope of Future Energy Smart Grids; (3) Advanced Results in MDI/SOA Innovation; and (4) Standards Ensuring Enterprise Interoperability and Collaboration – State of the Art and Perspectives. The Workshops offered opportunities to discuss issues raised and to brainstorm about possible solution directions.Table of ContentsForeword p. Johnson ix Preface M.. zei.m M. van slnderen G.Doumeingts p. johnson xi Part 1 Workshop Proceedings 1 Workshop Wl Enterprise 2.0, Using Internet 2.0 Technologies in Enterprise Management 3 Workshop Wl Report R. Chalmeta V. Pazos 5 Workshop W2 Semantic Interoperability in the Scope of Future Energy Smart Grids 9 Interoperability between Temporal Domains in Real-time Control of Active Distribution Networks L. Nordstrom R. Gustavsson 11 Solving the Mismatches between the Electric System Ontologies R. Santodomingo J.A. Rodriguez-Mondejar M.A. Sanz-Bobi 21 Dynamic Virtual Enterprises - The Challenges of the Utility Industry for Enterprise Architecture Management S. Buckl R. Marliani F. Matthes CM. Schweda 31 Coping with Smart Grid - Standardization and Enterprise Architecture at your Service M. Postma M.Uslar S.Rohjans U. Steffens 37 A Standards-Based Security Approach with Interoperable Interfaces for the Smart Grid P. Beenken,C. Pries, S.Abels, M. Uslar 47 Workshop W3 Advanced Results in MDI/SOA Innovation 59 Reference Ontologies for Manufacturing-based Ecosystems R..YOUNG N.'Chungoora Z.-Usman N. Anjum G. Gunendran C. Palmer J. Harding K. Case A.-F. Cutting-Decelle 61 Interoperability for Product Design and Manufacturing Application in the Aeronautical Industry Y.Ducq N.Zouggar J.C.Deschamps G.Doumeingts 73 Knowledge-based System for Semantics Adaptability of Enterprise Information Systems J. Sarraipa R. Jardim-Goncalves 89 A Model-DrivenApproach to Interoperability in B2B Data Exchange D. Roman B.Morin S.Wang A.J. Berre 107 MDI for SOA Management of a Crisis A.-M. Barthe F. Benaben S. Truptil J.-P. Lorre H. Pingaud 123 Workshop W4 Standards Ensuring Enterprise Interoperability and Collaboration, the State of the Art and Perspectives 135 Standards and Initiatives for Service Modeling - The Case of OMG SoaML D. Roman C.Carrez B.Elvesaeter A.-J. Berre 137 Standard for eBusiness in SMEs Networks: the Increasing Role of Customization Rules and Conformance Testing Tools to Achieve Interoperability A. Brutti P. de Sabbata A. Frascella C. Novelli N. Gessa 147 CEN/ISO 11354 - Framework and Maturity Model for Enterprise Interoperability D.Chen 159 Standards Ensuring Enterprise Interoperability and Collaboration, Challenges and Opportunities M. Forsberg 171 Part2 IWEI 2011 Short Papers 179 Modeling Enterprise Architecture Transformations S.Buckx F.Matthes I.Monahov C.M. Schweda 181 Lexical, Syntactic and Semantic Comparison of Business Vocabulary and Rules I. Martinez de Soria X. Larrucea N. Esteban 197 SA-Policy: Semantic Annotations for WS-Policy N. Boissel-Dallier J.-P. Lorre F. Benaben 213 Shape Feature-Based Ontological Engineering Product Models N. Anjum J. Harding B. Young K. Case 223 Wrapping Legacy Systems to Support SOA Migration Using Enterprise Service Bus T. Kokko J. Vainio T. SystA 243 Author Index 261

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Book SynopsisThis book is about complexity in Information Systems (IS). The subject is addressed from both conceptual and applied perspectives. Concepts are drawn from information theory, industrial design and software engineering. Its content capitalizes on experiences gathered by the authors during various contracting jobs involving software architecture, modeling and IS architecture that were conducted for large organizations in the banking and industry sectors, as well as in the public sector. The authors develop the point of view according to which mastering complexity involves two essential steps: first, one should develop a clear understanding of the real nature of complexity within the IS; second, one should identify the primary causes which contribute to its uncontrolled growth and organize these into a logical framework, in order to define efficient countermeasures. Both technical and psychological causes of complexity are to be considered. Two themes make up the main thread of the book: complexity and value. Both themes are quite common when considered separately, but their interplay remains a largely unexplored topic. The analysis of this interplay is one of the sources of originality of this book.Table of ContentsForeword xi Pascal GROJEAN Preface xv Chapter 1. Why Simplicity? 1 1.1. Solving conflicting requirements 1 1.2. Three periods in IS management 5 1.3. And now … simplicity! 10 1.4. Plan of the book 13 Chapter 2. Complexity, Simplicity, and Abstraction 17 2.1. What does information theory tell us? 17 2.2. What does the design tell us? 33 Chapter 3. Value or Values? 77 3.1. Who is concerned? 79 3.2. Concepts of value for an IS 80 3.3. Are these values sufficient and independent? 90 Chapter 4. Promoting Value Through Simplicity 97 4.1. Growing technical heterogeneity 100 4.2. Changing requirements 121 4.3. Human factors 131 Chapter 5. Simplicity Best Practices 149 5.1. Putting simplicity principles into practice 149 5.2. Defining a generic IS 149 5.3. A simplicity framework 152 Conclusion 173 APPENDICES 177 Appendix 1. Digging into Information Theory 179 Appendix 2. Two Measures of Code Complexity 195 Appendix 3. Why Has SOA Failed So Often? 207 Bibliography 219 Index 221

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Book SynopsisIn a fast changing world governed by innovative Enterprise Services and the Future Internet, the issue of Enterprise Interoperability is no longer limited to the interoperation of systems within a single company, but has become a much greater multi-view issue of interoperability throughout a Network of Enterprises. This book contains the proceedings of 13 workshops presented as short papers and discussions held at each workshop. The workshops were co-located with the I-ESA’12 Conference organized by the Polytechnic University of Valencia, Spain. Complementary to the conference program, the workshops aimed at exploiting new issues, challenges and solutions for Enterprise Interoperability. The scope of the workshops spanned a wide range of interoperability issues in Service Science and Innovation, Model Driven Interoperability, Service Oriented Architectures, Factories of the Future, Enterprise Networks and Management, SME Aspects and Standards.Table of ContentsForeword xiii R. POLER Preface xv M. ZELM, R. SANCHIZ, R. POLER, G. DOUMEINGTS Workshop A1 – Service Science and the Next Wave in Enterprise Interoperability 1 Workshop A1 Summary 3 K. KUTSIKOS Industrialization Strategies and Enterprise Interoperability: The Consumer Banking Case 5 E. BAGLIERI, E. ZAMBOLIN Responsibility Aspects in Service Engineering for e-Government 11 C. FELTUS, A. KHADRAOUI, A. YURCHYSHYNA, M. LÉONARD, E. DUBOIS Workshop A2 – Service Innovation in the EU Manufacturing Industry: from Products to Services to Solutions 19 Workshop A2 Summary 21 G. DOUMEINGTS The MSEE Integrated Project 23 C. GUGLIELMINA, S. GUSMEROLI Applying FI Core Platform to Manufacturing Service Ecosystems 31 A. FRIESEN Services for Cloud Manufacturing 39 X. XIAOFEI, N. LANSHUN, Z. DECHEN, J. LARTIGAU “A roadmap of ICT for Manufacturing in the ‘Horizon 2020’ prospective” 47 M. TAISCH, G. TAVOLA Workshop A3 – Interoperability for Crisis Management (I-CriMa) 55 Workshop A3 Summary 57 F. BÉNABEN Crisis Management Workflow Deduction and Orchestration in a Service-orientated Context 59 F. BÉNABEN, C. HANACHI, V. CHAPURLAT, N. SALATGÉ, J.P. PIGNON Towards an Agile Information Decision Support System in a Transport Crisis Context 67 G. MACÉ RAMÈTE, M. LAURAS, F. BÉNABEN, J. LAMOTHE Towards an Interoperable IT Platform for Better Coordination of Crisis Response 75 M. LAURAS, A. CHARLES, S. TRUPTIL, F. BÉNABEN Workshop B1 – Architecture Modeling for the Future Internet Enabled Enterprise (AMFInE) 83 Workshop B1 Summary 85 M. VAN SINDEREN Preparing the Future Internet for ad-hoc Business Network Support 87 M. VAN SINDEREN, R. LAGERSTRÖM, M. EKSTEDT, P. JOHNSON Generating Dynamic Cross-organizational Process Visualizations through Abstract View Model Pattern Matching 95 M. HAUDER, F. MATTHES, S. ROTH, C. SCHULZ Authorization Language for Inter-Enterprise 103 M. BIAGI, R. GUANCIALE Architecture Modeling for Interoperability Analysis on the Future Internet 111 J. ULLBERG, R. LAGERSTRÖM, M. VAN SINDEREN, P. JOHNSON A Model-driven Approach to Achieve Enterprise Collaboration with Interoperable Services and Situational Awareness 119 F. BÉNABEN, H. PINGAUD Workshop B2 – Intelligent Manufacturing Networks (iNet): Strategic and Operational Activity Alignment 127 Workshop B2 Summary 129 L. CANETTA Extending the Conceptual Model for MRP IV 133 M. DÍAZ-MADROÑERO, J. MULA, D. PEIDRO Measuring Enterprise Resilience 139 R. SANCHIS, R. POLER Methodological Support for Collaborative and Non-Hierarchical Network Operation for Complex Product Manufacturing 145 A.H.M. SHAMSUZZOHA, T. KANKAANPÄÄ, L. CARNEIRO, R. FORNASIERO Methodology for Supplier Incentivization in the Machinary and Equipment Industry 153 G. SCHUH, T. POTENTE, T. JASINSKI, T. FROITZHEIM Tools for Supporting Collaborative Processes in Non-Hierarchical Networks 161 B. ANDRÉS, R. POLER Workshop B3 – Advanced Results in Model Driven Interoperability (MDI)/Service Oriented Architecture (SOA) Innovation 167 Workshop B3 Summary 169 Y. DUCQ, G. DOUMEINGTS Achieving Interoperability via Model Transformation within the MDI 171 E.M. SILVA, C. AGOSTINHO, R. JARDIM-GONCALVES A Model Driven Approach for the Modeling of Services in a Virtual Enterprise 181 D. CHEN, Y. DUCQ, G. DOUMEINGTS, G. ZACHAREWICZ, T. ALIX Model-driven Engineering of Mediation Information System: Application to the ISTA3 Use-case 189 N. BOISSEL-DALLIER, F. BÉNABEN, H. PINGAUD A Model Driven Ontology-based Approach for Manufacturing Knowledge Sharing in PLM 197 N. CHUNGOORA, R. YOUNG, G. GUNENDRAN, Z. USMAN, N. ANJUM, C. PALMER, J. HARDING, K. CASE, A.F. CUTTING-DECELLE Workshop C1 – Factories of the Future – Enabling Interoperability over the Complete Supply Chain 205 Workshop C1 Summary 207 S. KOUSSOURIS, R. JARDIM-GONCALVES Management of Dynamic Furniture Manufacturing Networks 209 J. FERREIRA, M. FERRO DE BECA, M.J. NUNEZ, R. JARDIM-GONCALVES Competence Management for Collaborative Manufacturing Networks 219 J. BAL, S.M. NABAVIEH Anything Relationship Management as a basis for Global Process Management in Network Enterprises 227 J. BRITSCH, B. KÖLMEL Partner Selection and Management Issues in Dynamic Manufacturing Networks 235 K. GEORGOULIAS, N. PAPAKOSTAS, G. CHRYSSOLOURIS EPES System – Innovative System for Optimization of the Product Lifecycle through Adapted Services 243 M. SORLI, A. ARMIJO, L. GARCÍA-ZAMBRANO Interoperability for a Networked Enterprise based on a Cloud Computing Infrastructure 251 M. KHALFALLAH, N. FIGAY, M. BARHAMGI, P. GHODOUS Semantic-driven Autonomic Service Bus 259 C. DIOP, E. EXPOSITO, K. DRIRA, C. CHASSOT Towards a Novel Framework for Handling Multi-level SLA in Cross-organizational Enterprise Collaboration 267 I. GUIDARA, N. GUERMOUCHE, T. CHAARI, S. TAZI User Experience Enhanced Smart Search for B2B Marketplaces 275 S. GAFFAROÐLU, E. GÜLGENER New Environment for Innovation and Creativity 283 E. GOUROVA, K. TOTEVA Workshop C2 – A Future Vision for Manufacturing Enterprise Interoperability (MEI) 291 Workshop C2 Summary 293 R. YOUNG Digital Ecosystems Vision for Manufacturing Enterprise Interoperability 295 R. DE JUAN-MARÍN, V. MATOSES, R. DARÍO FRANCO Missing Interoperability in Industrial Implementations 303 F.-W. JAEKEL Manufacturing Enterprise Interoperability: An Industrial Viewpoint 309 N.K. HASTILOW, R.I. YOUNG Workshop C3 – Delivering a Competitive Edge to Small- and Medium-sized Enterprises (SMEs) 315 Workshop C3 Summary 317 G. BHULLAR, A. ORTIZ Lean Manufacturing Implementation in Small and Medium Enterprises (SME): Strengths and Weaknesses 319 G.G.M.P. DA SILVA, D. FERRARI TUBINO EU Funded Projects – Best Tools for Interoperability Enhancement in Construction Industry 331 A.P. MINASOWICZ, P.O. NOWAK, J. J. ZAWISTOWSKI Workshop D3 – A Science Base for Enterprise Interoperability – Structure, Control and Progress Review 339 Workshop D3 Summary 341 K. POPPLEWELL Towards the Definition of a Science Base for Enterprise Interoperability: A Progress Report 343 K. POPPLEWELL Interoperability Body of Knowledge: the Genesis for Enterprise Interoperability Science 351 R. JARDIM-GONCALVES, A. GRILO, C. AGOSTINHO Towards a Convergence of Enterprise Interoperability and the FInES Research Roadmap 359 P. ASSOGNA, M. M. MISSIKOFF Sustainable Interoperability Framework for Supporting Negotiation Processes 365 C. COUTINHO, A. CRETAN, R. JARDIM-GONCALVES How System Theory Supports a Science for Enterprise Interoperability 373 Y. DUCQ, G. DOUMEINGTS, D. CHEN Workshop E1 – Enterprise Interoperation Management (EIM) 381 Workshop E1 Summary 383 F.-W. JAEKEL, Y. DUCQ Business Intelligence and Enterprise Interoperability: Literature Review 385 S. BINOBAID and I. FAN Workshop E2 – Standards Improving Enterprise Interoperability Benefits for a Service-oriented Future Internet 395 Workshop E2 Summary 397 P. DE SABBATA, D. CHEN Supporting Interoperability in Smart Grids 401 J. GONZÁLEZ, C. DÄNEKAS, J. TREFKE, M. USLAR A Model to Analyze Critical Factors in B2B Interoperability Standards Lifecycle 409 A. BRUTTI, P. DE SABBATA, G. CIACCIO, A. FRASCELLA, C. NOVELLI Management of Metadata and XML Schemas for e-Justice Interoperability 415 P. KEIZER, P. VAN DER EIJK Global eBusiness Interoperability Test Beds (GITB) Facilitating Large Scale Projects in Europe 423 O. BAUSÀ, C. LEGNER Workshop E3 – Standardization Management 431 Workshop E3 Summary 433 K. JAKOBS Managing Standards Development in Emergent Fields of Technology Innovation – a Proposed Model of Key Processes in ICT Standardization 435 T. HOEL, J.M. PAWLOWKI Electric Vehicle Standardization Management 443 M. GERST, G. XUDONG Understanding Standardization Strategy based on Miles and Snow Strategic Framework 449 B.G. KANG, B.H. JUN Standards Engineers – Who Needs Them? 457 C. FREERICKS Author Index 465

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