Interpersonal communication and skills Books

Book SynopsisWe all play games. The nature of these games depends on both the situation and on who we meet. This book is about the games we play: those patterns of behaviour that reveal hidden feelings and emotions. It shows the underlying motivations behind our relationships and gives you the keys to unlock the psychology of others - and yourself.

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Book Synopsis'Laurence Alison is one of my academic heroes. He does what every writer longs to do. He makes the difficult clear - without losing his rigour.' Malcolm Gladwell'They are quietly revolutionising the study and practice of interrogation... Their findings are changing the way law enforcement and security agencies approach the delicate and vital task of gathering human intelligence.' GuardianGet what you want from even the most difficult charactersAll of us have to deal with difficult people. Whether we're asking our neighbour to move a fence or our boss for a pay rise, we can struggle to avoid arguments and get what we want.Laurence and Emily Alison are world leaders in forensic psychology, and they specialise in the most difficult interactions imaginable: criminal interrogations. They advise and train the police, security agencies, the FBI and the CIA on how to deal with extremely dangerous suspects when the stakes are high. After 30 years' work - and unprecedented access to 2,000 hours of terrorist interrogations - they have developed a ground-breaking model of interpersonal communication. This deceptively simple approach to handling any encounter works as well for teenagers as it does for terrorists. Now it's time to share it with the world.Rapport reveals that every interaction follows four styles: Control (the lion), Capitulate (the mouse), Confront (the Tyrannosaur) and Co-operate (the monkey). As soon as you understand these styles and your own goals you can shape any conversation at will. And you'll be closer to the real secret: how to create instant rapport.Trade ReviewLaurence Alison is one of my academic heroes. He does what every writer longs to do. He makes the difficult clear – without losing his rigour. -- Malcolm GladwellThey are quietly revolutionising the study and practice of interrogation… Their findings are changing the way law enforcement and security agencies approach the delicate and vital task of gathering human intelligence. -- Guardian

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Book SynopsisTrade Review“Thoroughly grounded in science, writing of the biological systems that drive fear, anger, grief, lust, and other emotions, all of which can be turned to advantage. . . . [Kotler] offers . . . an entertaining, inspiring approach to life-hacking that begs to be implemented by the willing reader.” — Kirkus Reviews (starred review) “The Art of Impossible is consistently fascinating. There aren’t many writers I would follow on an intellectual journey as ambitious as this to examine peak performance; fortunately, Steven Kotler is one of them.” — David Epstein, New York Times bestselling author of Range and The Sports Gene “This book is a tour de force of high performance. It’s an essential resource for those looking to align their curiosity, passion, and purpose to have not just a little more flow and creativity in their lives but to have a lot more flow and creativity. Want to learn how to take your innovation to seemingly impossible heights? Steven Kotler will teach you how.” — Scott Barry Kaufman, author of Transcend: The New Science of Self-Actualization “This book is quite literally impossible. I’ve been tracking Steven’s work for ten years now, and it’s impossible to overstate how important it is. It’s impossible that he cracked the code on breakthrough success, yet he has. It’s impossible to have turned extreme innovation from an art to a science, yet he has. It’s impossible that he put it all together in a book that’s impossible to put down, yet he has. Read it and go accomplish the impossible yourself.” — Salim Ismail, chairman of ExO Works, author of Exponential Organizations “The Art of Impossible is a must-read! Steven Kotler is one of a handful of people on the planet with a deep understanding of the frontiers of human performance. His ability to bring applied neuroscience and psychology to life through storytelling is world-class. This book is a treasure.” — Dr. Michael Gervais, high-performance psychologist “In The Art of Impossible, Steven Kotler has managed to articulate what many peak performers intuitively know but can’t explain: that there’s a formula for impossible. Kotler demystifies the mythic, breaking down that formula and giving readers exactly the tools they need to accomplish their dreams, no matter how big.” — Laird Hamilton, waterman, big-wave surfer

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Book SynopsisDr Eric Berne, as the originator of transactional analysis, was always recognised as an important innovator in the field, but it was not until his Games People Play became an international bestseller that his methods achieved wide popularity. In his writings, until his death in 1970, Dr Berne outlined the principles of his system in works such as Games People Play, A Layman's Guide to Psychiatry, Sex in Human Loving, and Principles of Group Treatment. Dr Berne was a practising psychiatrist in Carmel, California, and held many important posts in professional psychiatric organisations and clinics.

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Book SynopsisPsychologist Tim Harkness has noticed sometimes it seems everyone is shouting, but nobody is listening.Surely we don't need to learn how to talk? And yet, in an age of Brexit and Trump, where social media provides a platform for instantaneous, unfettered opinion, doesn't it feel that we've lost our ability to move discussions forward?10 Rules for Talking is a timely guide to help you talk to people who don't share your opinion. Harkness focuses on difficult conversations - the complex, emotional and recurring discussions that persistently affect our personal and professional lives.The ten rules will teach you to remember most people are good and worthy of respect (Rule 3), why it is important to keep a conversation safe (Rule 5) and how to truly listen (Rule 9). Learn how to persuade, respond and - most importantly - keep the conversation progressing. Welcome to a new way of talking.

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Book SynopsisAnd yet, that natural creativity is slowly squeezed out of us because we think it’s childish or it’s “time to grow up.” Now Todd Herman—backed by scientific research and countless stories from the real world—will show us how to tap into the human imagination to unleash new versions of ourselves, ready-made to kick ass.Trade Review“I used this exact strategy to get to the top of my sport. This is truly what elite professionals do to win. This book is a gift!” — Frank Shamrock, UFC champion, entrepreneur, and philanthropist “My first thought: This book is going to change minds and change lives. My second thought: How can I get this book into all of my clients’ hands?!” — JJ Virgin “This needs to be required reading for every ambitious soul! Finally, a book to help conquer the challenges of doing hard stuff by someone who has coached top performers!” — Brian Smith “In The Alter Ego Effect, Herman takes you on a mind-expanding journey to find your Heroic Self. If you want a stronger mental game—get this book!” — Emily Fletcher “Todd has written the definitive playbook for people striving to achieve great things! This will not only inspire people but give them a real tool to help win at life.” — Neil Patel

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Book Synopsis'Focusing' is a technique first developed 25 years ago by American psychologist and philosopher Eugene Gendlin. Hugely influential, it offers six specific steps you can take to open up your inner world of deeper feelings and intuition - and shows you how to listen to others with more empathy. Short, very accessible yet also profound, this book is even more relevant today than it was when originally published.Trade ReviewFocusing is a beautiful and meditative approach to psychotherapy and personal growth. It offers a deep parallel to the practice of mindfulness in a carefully developed and sensitive way. -- Jack KornfieldLearning to access and dissolve personal problems by focusing on the language and wisdom of the body was a historic discovery. Gendlin's genius has stood the test of time and Focusing has become a classic. -- Harville HendrixThe focusing skill can be learned by anyone in or out of therapy * Washington Post *An original, innovative, exciting book -- Carl RogersAt once a manual and a philosophy. It talks about the body's wisdom, the steps of the focusing technique, and how to discover the richness in others by learning to listen. It looks at the potential for a new kind of relationship and a new kind of society -- Marilyn Ferguson, author of The Aquarian Conspiracy

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Book Synopsis''This book feels so hopeful because it''s direct, it''s really honest, and it''s so actionable'' Brené Brown______What makes love last? Why do some couples stay together forever, while others fall apart? Is there a formula for building a love that lasts? How can you revive and renew your relationship in just seven days?For the past fifty years, Drs. John and Julie Gottman have been studying love. The Seven-Day Love Prescription distils their work into an accessible, bite-size, seven-day action plan for deeper intimacy. Taking you through their most foundational findings, the Gottmans will help you build a love that lasts in just seven days. Through small, immediately actionable daily steps, they will help you to shift your relationship for the better, providing trusted antidotes to common issues from loneliness and emotional and physical disconnection, to drifting apart and losing that loving feeling. These will teach you how to: Connect and check in with each other Ask each other big, open-ended questions Show appreciation and gratitude by saying thank you Give your partner a genuine compliment Communicate what you need Create moments of physical connection Declare a date nightNo matter who you are, or what kind of relationship you want to strengthen, The Seven-Day Love Prescription is guaranteed to provide you with the practical tools to transform any relationship in your life for the better. The Gottmans prove that small frequent changes over just seven days can strengthen the foundations of all relationships, allow them to flourish, and create big, long-lasting change over time.______''There isn''t a marriage or romantic partnership out there that won''t benefit from this book'' New York Journal of BooksTrade Review'This book feels so hopeful because it's direct, it's really honest, and it's so actionable' -- Brené Brown'There isn't a marriage or romantic partnership out there that won't benefit from this book' -- New York Journal of Books'The Gottmans are the nation's leading marriage researchers and educators' -- Time Magazine'John and Julie Gottman are the renowned experts on marital stability' -- The Atlantic'The Einstein of Love' -- Psychology Today'The dean of marriage experts' -- The New York Times'If you follow their astute advice in this insightful book, you can win big. It's a gem' -- Dr. Helen Fisher, Senior Research Fellow at The Kinsey Institute

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Book SynopsisThe groundbreaking bestseller on codependence—with more 600,000 copies sold—is now revised and updated to reflect more than 15 years of research and clinical work at the renowned Meadows Institute.In Facing Codependence, Pia Mellody creates a framework for identifying codependent thinking, emotions, and behavior and provides an effective approach to recovery. Mellody sets forth five primary adult symptoms of this crippling condition, then traces their origin to emotional, spiritual, intellectual, physical, and sexual abuses that occur in childhood. Central to Mellody''s approach is the concept that the codependent adult''s injured inner child needs healing. Recovery from codependence, therefore, involves clearing up the toxic emotions left over from these painful childhood experiences.Trade Review"Mellody is a true pioneer...she offers tried and effective ways to treat codependency. This is a splendid offering." -- John Bradshaw, national director of Codependency TreatmentLife Plus Institute, author of Healing the Shame That Binds You and Bradshaw On: The Family.

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Book SynopsisA practical guide to using NLP in business and life coaching from bestselling NLP expert Joseph O'Connor. This book is suitable for both established coaches and for those who are being coached.Neuro-Linguistic Programming (NLP) is the psychology of excellence. It is based on the practical skills that are used by all good communicators to obtain excellent results. These skills are invaluable for personal and professional development.NLP provides most, if not all, of the skills necessary to become a full time coach or a manager who coaches. This book will help all those looking to have any level of involvement in coaching either as a coach or as the recipient of coaching. NLP enables the coaching process to be faster with fewer meetings, a great benefit in today's time-pressured industries.This book is one of the first to combine business and life coaching with NLP. It provides guidelines and skills for an improved all-round performance as a coach, along with the skills necessary to look after, organize and coach yourself. It provides a comprehensive guide to coaching that will meet the needs of all, no matter what their involvement in coaching.

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Book SynopsisCutting ties with a toxic family member is a crucial step away from a legacy of dysfunction and toward healing and happiness. This compassionate guide will help you embrace your decision with a sense of pride, validation, and faith in yourself; and provides powerful tools for creating boundaries, coping with judgment, and overcoming self-doubt.Do you have a toxic family member? Do you feel like cutting ties with this person—even as painful and scary as that may sound—would dramatically increase your well-being and improve your life? You’re not alone. Severing ties with a family member can be devastating; and cutting this toxic person out of your life may bring up feelings of guilt and uncertainty—especially if you feel judged by others regarding your decision. Fortunately, you can free yourself from this toxic family member in a healthy, responsible, and liberating way.In Adult Survivors of Toxic Family Members, psychologist and toxic-family survivor Sherrie Campbell offers effective strategies for setting strong boundaries after ending contact with a toxic family member, and provides powerful tools to help you heal from shame, self-doubt, and stigma. You’ll find the validation you need to embrace your decision with pride and acknowledgement of your self-worth. You’ll learn how to let go of negative thoughts and feelings. And finally, you’ll develop the skills needed to rediscover self-care, self-love, self-reliance, and healthy loving relationships.Whether you’re ready to sever ties with a toxic family member, or already have, this book will help guide you, every step of the way.

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Book SynopsisThe ultimate guide to the undervalued yet essential skill of selling yourself and becoming an outstanding communicator in person, over Zoom, and on social media.Regardless of experience or expertise, no interview, pitch or meeting will be successful unless it is succinctly, confidently and convincingly delivered. The competitive business landscape demands a high level of communication skills and a deep awareness of not only what we say, but also how we deliver it. In this era of digital communication and information overload, clear messaging has never been more vital and personal credibility has never been more valuable.From a Professor of Communication and a seasoned Communication Strategist, InCredible Communication brings 75 years'' combined experience of practical expertise to the art of effective business communication. Exploring both individual credibility and wider corporate culture, this book provides intuitive tools and techniques that anyone Trade ReviewWeintraub and Lewis’ InCredible Communication provides a blueprint by which each of us can learn to refine and leverage our communication skills at a time when they are needed more than ever. -- Willow Bay, Dean, USC Annenberg School for Communication and JournalismInCredible Communication is the book I’ve been waiting for. This take-action book is filled with hands-on, practical communication tools to manage your reputation, your context and the story you want to tell about yourself. -- Ron Ricci, Founder and CEO, The Transparency ImperativeWeintraub and Lewis have laid out a clear plan for action for navigating today’s very complicated world which requires even more finely honed communication skills than ever before. It’s a book that I will refer to over and over again. -- Carol Nygren, SVP Strategic Business Development, Cityneon HoldingsWhether you are just starting your career or are at the top of your game leading an organization, InCredible Communication will provide you with the insights and actionable tools necessary to be a credible and effective communicator and leader. -- Vince Klaseus, President, Universal Brand Development, NBCUniversal

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Book Synopsis'Ground-breaking ... a must-read for everyone'BJ FOGG, PhD, Tiny Habits'The Book of Boundaries is funny, direct, and smart, bringing you actionable tools and science-backed strategies for setting boundaries using language that feels kind, natural, and empowering' Mel Robbins, New York Times bestselling author of The 5 Second RuleDo your relationships feel one-sided or unbalanced? Do you wish you could say no-nicely? Are you depleted, overwhelmed, and tired of putting everyone else's needs above your own? If you answered yes to any of these questions, you're ready to set some boundaries.Melissa Urban has already helped millions of people establish life-long healthy habits. Now, she shows you how boundaries are the key to better mental health, energy, and productivity, and more fulfilling relationships. Through more than 130 scripts, Urban helps you set boundaries with bosses, partners, family, friends, and even yourself, with tips for navigating guilt and pushback.Practical and inspiring, The Book of Boundaries will empower you to prioritise your needs and lead a life that feels bigger, freer and happier.'If you've struggled to identify and establish healthy boundaries - with family, in romance, at work, or in life - Melissa Urban shows the way forward with clarity, vulnerability, and humour'Gretchen Rubin, bestselling author of The Happiness Project Trade ReviewFunny, direct, and smart, bringing you actionable toolsand science-backed strategies for setting boundaries usinglanguage that feels kind, natural, and empowering * Mel Robbins, The 5 Second Rule *The rare book that manages to be practical,thoughtful, readable and even funny * Gretchen Rubin, The Happiness Project *In The Book of Boundaries, Melissa Urban helps you identify your boundary needs, offers actionable scripts on what to say, and shares proven tips based on a decade of experience helping people live more freely by holding their limits with confidence * Lori Gottlieb, New York Times bestselling author of Maybe You Should Talk To Someone *

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Book SynopsisThe concepts are grouped into categories that regularly crop up at the workshops: 'finance', 'technology', 'innovation', 'agile' and 'sales', as well as broader themes such as 'team dynamics', 'way-of-working', 'politics' and 'the world we live in'. This is not a definitive list: every story is different and has its own blend of icons and visuals. My Icon Library is a source of inspiration and a go-to reference for whenever you need a visual that's a tad too complicated for your imagination or a Google Images search. It also works as a great companion to author's other bestselling books: Visual Thinking and Visual Doing.

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Book SynopsisA STEP-BY-STEP PRACTICAL GUIDE TO UNDERSTANDING AND UNLEASHING YOUR INNER POWER The Sunday Times bestselling phenomenon Quiet forever changed how we see introverts - and how introverts see themselves. Now the Quiet Journal will help you to harness your secret strengths, improve communication and nurture your best self.With questions to help see yourself clearly, prompts to understand your decision-making style and lists to highlight your unique strengths, this guided journal takes you on the Quiet journey to becoming a stronger, more confident person. Part One: Finding Your Quiet - Assess where you are with the Quiet personality quiz- Learn where you sit on the introvert-extrovert spectrum - Realize your authentic qualities and worthPart Two: Using Your Quiet- Carve out space and create boundaries - Increase confidence in areas that make you nervous- Trade ReviewI can't get Quiet out of my head. It is an important book - so persuasive and timely and heartfelt it should inevitably effect change in schools and offices -- Jon Ronson * The Guardian (Review for 'Quiet') *Susan Cain's Quiet has sparked a quiet revolution. In our booming culture, hers is a still, small voice that punches above its weight. Perhaps rather than sitting back and asking people to speak up, managers and company leaders might lean forward and listen -- Megan Walsh * The Times (Review for 'Quiet') *Marvellous. The most important book published for a decade -- Lynne Truss * Sunday Telegraph (Review for 'Quiet') *

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Book SynopsisThe success or failure of a teacher rests on one thing: the quality of their communication. Under the microscope of the modern secondary classroom, everything we say and everything we do is analysed by our teenage audience. Talking to Teenagers is a practical handbook that explores five essential communication strategies. It provides busy teachers with the scripts they need to improve learning and form effective relationships with teenagers.This book looks at understanding teenagers and their brain development, mastering the art of non-verbal communication, teaching positive behaviour and scripting your responses, using the LEAP acronym in the classroom, and how to drive motivation and build habits in your students. If you feel your communication in the classroom is often on autopilot, this book will fuel you with the strategies, phrases and understanding that will help you to be the best version of yourself in the classroom.

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Book Synopsis‘Could there be a more relevant book for our times? Vengoechea implores us to truly hear other people (maybe for the first time) and is the perfect author of a book on why we should listen like we mean it’ - Nir Eyal, bestselling author of Hooked and IndistractableHear me out. Does this sound like you?You end a team meeting and can’t recall a single thing that was said.You leave a conversation with a friend feeling disconnected and unfulfilled.You think you and your boss are on the same page, only to find out you haven’t been meeting expectations.Fortunately, listening, like any communication skill, can be improved, and Ximena Vengoechea can show you how. As a user researcher, she has spent nearly a decade facilitating hundreds of conversations at LinkedIn, Twitter and Pinterest. It’s her job to uncover the truth behind how people use, and really think about, her company’s products. In Listen Like You Mean It, she reveals the tips and tricks of the trade, including:– How to quickly build rapport with strangers– Which questions help people unlock what they need to say– When it’s time to throw out the script entirely– How to recover from listener’s drainTrade ReviewThis is a book about generosity and dignity, about caring enough to actually let the truth come through. In the race to build the next big thing, too often we forget to build the right thing -- Seth Godin, author of The PracticeCould there be a more relevant book for our times? While there are plenty of books on persuasion, none tells us how to influence others through the quiet art of understanding. Vengoechea implores us to truly hear other people (maybe for the first time) and is the perfect author of a book on why we should listen like we mean it -- Nir Eyal, bestselling author of Hooked and IndistractableListen Like You Mean It brings an extremely underappreciated skill to the forefront, and illuminates practical ways we can all improve, whether we’re designing products, trying to reach an agreement, or simply listening to a friend. The world would be a better place if we all developed a listening mindset -- Liz Fosslien and Mollie West Duffy, co-authors of the Wall Street Journal bestseller No Hard FeelingsA helpful guide to listening, especially for people in human resources or research careers who depend on keen observational skills to succeed -- Lea Berman and Jeremy Bernard, author of Treating People WellListen Like You Mean It is a delight – a secret handbook for mastering communication in the work world and beyond, from a world-class expert who writes like a friend -- Jake Knapp, author of Make Time and SprintThis zestful guide will inspire readers to listen better. * Publishers Weekly *You know listening is one of the best ways to learn and connect, but how much time have you actually spent analyzing your style and skills? As a user experience researcher, Ximena Vengoechea specializes in the art and science of listening. Her book is full of revealing, instantly applicable ideas for leveraging your strengths and overcoming your weaknesses. -- Adam Grant, author of Think Again and Originals, and host of the TED podcast WorkLifeA helpful guide to listening, especially for people in human resources or research careers who depend on keen observational skills to succeed. -- Lea Berman and Jeremy Bernard, coauthors of Treating People WellAn engaging and approachable book clearly crafted by a professional communicator, this is an essential guide to listening to and truly hearing others. A helpful read for personal and professional development, or an unsubtle gift for encouraging more meaningful conversations. -- Adam J. Kurtz, artist and author of Things Are What You Make of Them

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Book SynopsisA global security expert draws on psychological insights to help you master the art of social engineering—human hacking.

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Book SynopsisA PORCHLIGHT BEST BUSINESS BOOK AWARD WINNERAN INC. MAGAZINE NON-OBVIOUS BOOK AWARDS PICKA unique and revelatory guide to understanding and navigating the unwritten rules of the workplace—the key to achieving success, finding meaning, and staying true to your authentic self in today’s business world—from the organizational expert and celebrated author of The Fix.In her two decades researching organizations, Michelle King has discovered that people who succeed possess a particularly unique skill: They know how workplaces work. More specifically, to get ahead, they do not rely on the often generic and outdated written formal rules that for a century have defined the workplace. Instead, they have learned to gauge how they should behave and perform by becoming aware of informal (and unspoken) rules that exist just below the surface, rather than “formal” organizational guidelines. In this one-of-a-kind guide, King offers her proprietary framework based on over ten years of research and hundreds of employees who reached leadership positions. By focusing on five key areas -- navigating informal networks; developing self-awareness and awareness of others; learning the skills you need to be adaptive to changing conditions; getting support for your next promotion; and finding meaning and fulfillment at work—King teaches every professional how to understand and make these systems work for them and achieve their career ambitions.The new world of work requires a new way of working. With more people vying for top positions, a volatile unpredictable global workplace, and an ever-evolving landscape, it is increasingly important for employees to understand how to negotiate the unspoken and intangible elements of workplace culture.. In How Work Works, King dispels old myths and provides keen observations about what it means to find belonging, build networks, manage the informal and ultimately thrive at work.Trade Review“An insightful guide for those who want to learn how to navigate the new world of work, advance their careers, find meaning and make a contribution beyond a job description.” — Arianna Huffington, founder & CEO, Thrive Global “Michelle Penelope King has masterfully deciphered the unwritten rules of today’s workplace. If you are looking to find your way, How Work Works is your compass for navigating a meaningful career on your own terms.” — Cindy Pace, Chief Diversity Officer, MetLife “How Work Works is a must-read for anyone who touches the workplace. King’s decade of research allows her to lay out five key areas to make work work for all. In a post-pandemic world, where workplace culture is up in the air, How Work Works is a roadmap for workers in these uncertain times.” — Eve Rodsky, New York Times bestselling author of Fair Play: A Game-Changing Solution for When You Have Too Much to Do (and More Life to Live) “Unlock the secrets of managing the ambiguity that is transforming workplaces. This insightful book takes readers on a journey of self-discovery as they learn to navigate the unwritten rules of office politics and master the art of ‘reading the air.' Dr. King is a magnificent guide to discovering and pursuing greater meaning at work.” — Jay Brown, CEO, Crown Castle “How Work Works is a guide for anyone who wants to create a positive, healthy, and productive workplace culture that fosters individual growth, collective success, and inclusivity. Michelle King’s deep understanding of workplace culture provides insights and practical advice on how diversity, equity, and inclusion are all intrinsically linked to company success.” — Sebastian Dettmers, CEO, Stepstone “After a global pandemic, virtual internships, and onboarding, if you are new to work, early in your career, or just need a brush up on how all of this work stuff works, Michelle King has delivered an important and honest resource that will help anyone, especially those new to work, navigate and grow their careers in today’s workplace. These ‘soft skills’ are the keys to success at work. How Work Works is the playbook we’ve ALL needed to level the field in advancing our careers.” — Melissa Kilby, CEO, Girl Up “How Work Works will inspire and guide you in ways you did not even know you needed. Highly recommended for everyone who works.” — Dolly Chugh, NYU Stern Professor and author of The Person You Mean to Be: How Good People Fight Bias "Throughout How Work Works, King offers a persuasive update on corporate-derived conceptions of success and the routes one must take to get there. King points the reader to consider why it is just as important to deepen our understanding of the unwritten, informal socio-cultural cues that shape our work practices and environments as it is to master the work itself. And how timely a resource given the ever-changing landscape of workplaces in a world where our intentional care for others, and the contexts from whence they come, is a critical practice." — Darnell L. Moore, author of No Ashes in the Fire and VP of Inclusion Strategy at Netflix "The people who understand people always win. Doing this means reading the seemingly invisible hints, cues, innuendos and symbolic actions that humans constantly share beyond words. These are the non-obvious secrets of how we work and this book is a wonderfully indispensable guide to decoding them." — Rohit Bhargava, bestselling author of Non-Obvious Megatrends and The Future Normal "Whether you’re well into your career, looking for your next move, or starting something new, this insightful book cuts through the noise and gives you actionable advice to navigate the unwritten rules and find your place and purpose at work." — Dorie Clark, bestselling author of The Long Game and executive education faculty, Duke University Fuqua School of Business "With the authority of experience, King shows how knowing the informal rules is the path to advancement and fulfillment." — Kirkus Reviews "This book will help readers understand what it means to belong, build networks, and succeed at work." — Booklist

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Book SynopsisAn accessible, step-by-step resource for setting, communicating, and enforcing healthy boundaries at home, at work, and in life.We all want to have healthy boundaries. But what does that really mean - and what steps are needed to implement them in our daily lives? Sought-after therapist relationship expert Nedra Glover Tawwab presents clear explanations and interactive exercises to help you gain insight and then put it into action. Filled with thought-provoking checklists, questions, writing prompts, and more, THE SET BOUNDARIES WORKBOOK is a valuable tool for everyone who wants to speak up for what they want and need, and show up more authentically in the world.

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Book SynopsisFor some people, an argument with a loved one is a catastrophe, a sign that a relationship must surely be over, for others a heated discussion is a way of letting off steam, a way of ensuring that passion is kept alive. But what is ''normal'' communication for couples? How can you get past the raised voices or silent disapproval, to listen and understand what is really being said by your partner? Relationships change over time, and the way we communicate does too. This practical, readable and sometimes humorous book, based on over 60 years of cumulative experience from Relate, the marriage guidance experts, will help couples to break free of old patterns of behaviour and avoid using words as weapons when the going gets tough. It will help encourage upfront discussion rather than resorting to nagging, and will give you the skills you need to understand what your partner is really trying to say to you - to bring discussion rather than confrontation back into your relationships.Trade ReviewHere, for once, is a self-help book that is fascinating rather than bossy...Clearly written, sometimes humorous and practical, this book convincingly demonstrates that it is possible to disagree and not fight, to have differences and not lash out. * Mail On Sunday *

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Book SynopsisA practical, creative guidebook to achieving the results you want using Neuro Linguistinc Programming techniquesNeuro-Linguistic Programming is based on the idea that the human mind is a sort of computer our verbal and body language are the programmes which allow us to change our own thoughts and influence other people e.g. using body language and speech patterns to create instant rapport with someone else.We already use such techniques on a sub-conscious level NLP simply helps us crystalise what we already know. This work book is a basic, at-home NLP course, providing easy-to-follow exercises and reflections to which the reader can return time and again. It addresses topics such as How to Change Emotional State, the Power of Language and Getting Results, and can be applied to all kinds of different areas e.g. business, sport, health.The NLP workbook is designed to be a basic manual for the beginner in NLP, and also a clear and easy reference manual for practioners and trainers.

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Book SynopsisAn engaging guide on how to develop and hone your professional communication and influencing skills in the digital ageIn a world where human interactions and behaviour are more pivotal than ever to business success, Working With Influence sets out nine easy-to-apply principles, based on robust behavioural science, for influencing people and outcomes in both physical and digital working scenarios. It provides ambitious professionals with a set of actionable principles which will help them kick-start, accelerate or transform their careers.Technology has redefined almost every job and is becoming the primary medium through which we interact with colleagues and clients this book provides crucial insights into how you can influence others and stand out in this new digital landscape. With the hugely competitive and unpredictable nature of the job market and the unstable economy, it is more important than ever to improve your communication skills and broader qualitative skillseTrade ReviewPowerful behavioural insights! A practical read for both established and aspiring leaders. -- Dr. Mark Little, Executive Director, Scouts Canada

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Book SynopsisBecoming a master in a particular area is not tied solely to innate ability or talent, nor to years of rote practice. As martial arts master and consciousness explorer Peter Ralston explains, the secret to mastery lies in accurate perceptive awareness and effective interaction. In this detailed guide to what it takes to master something, Ralston examines the powerful dynamics behind the art of mastery. He explores in depth the foundational skills and operating principles that empower mastery, including the principle of effective interaction, the mind-body alignment principle, and creative intelligence. Examining “reaction” versus “response,” he looks at how to control your mind and transform your perceptive awareness so what you are experiencing aligns with what’s actually occurring, the first step toward reaching your objectives and taking the appropriate actions to produce your desired results. Sharing methods to overcome the major obstacles to mastery, he presents a step-by-step breakdown of the principle of effective interaction and explains how to adapt when the people or objects you’re interacting with are not aligned with your objectives or when they are working contrary to your goals, including in sports, business, warfare, politics, or any arena in which you’ve committed to pursuing mastery. Revealing the elements that lead to masterful interactive skills, this guide shows how to do the work of personal transformation necessary to access mastery as a real, functional experience, as well as providing an opportunity for deeper insights into yourself and life.Trade Review“Ralston provides both a real definition of mastery and a very detailed process to achieve it. The book highlights a path to mastery that applies to any chosen field. It provides specific principles and practices and points out potential pitfalls along the way. It is both encouraging and rigorous. There are no participation trophies in this book. One of its best features is guidance on how to benefit from the inevitable mistakes and failures along the path to mastering any activity. If you spend time and effort with this book, you will greatly benefit from the investment.” * Bob Noha, Aikido 6th dan and chief instructor at Aikido of Petaluma *“I so highly value the years I studied with Peter. In our work together, he immediately made me a better fighter and markedly so. Yet more importantly, he brought something else out: an internal energy, a state of being indescribable or undefinable, a power that I feel in every aspect of my life. He’s not only a master in his art but a master teacher. That generous creative flow of universal light that he has allowed and brought forth in his own experience sets fire to everyone who studies with him.” * Richard Moon, Aikido sensei/instructor 6th dan, facilitator in international peace-building, executi *Table of ContentsOn the Opportunity of Mastery Chapter OneCommitting to the Pursuit of Mastery Chapter Two Mastery—The Short Version A Brief Overview MASTERY The Principles of Skill and Effective Interaction The Long Version Chapter Three On the Nature of Mastery What Is Mastery? Why Should You Pursue Mastery?Knowledge Useful for Mastery Chapter Four The Principle of Effective Interaction Isolating the Principle of Effective InteractionDissecting the Principle of Effective InteractionTailoring Your Actions to Your Objective Chapter FiveTransforming Your Perceptive-Experience Making Distinctions Objective Distinctions Non-Objective DistinctionsSeven Non-Objective Components Feeling Translation Reaction versus Response Rethinking Relationship Rethinking Learning Chapter Six Principles and States That Empower Mastery A Couple Actions Useful for Effective Interaction A Few Essential Principles Chapter Seven Powerful Operating Principles for Mastery Foundation Skills for Powerful Operating Principles Powerful Interactive Operating Principles Even More Advanced PrinciplesA World of Operating Principles Conclusion Cutting Up an Ox Addendum The Art of War By Peter RalstonIndex About the Author

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Book SynopsisAt Dale Carnegie Training, we agree that some things never change. After all, the timeless principles that our founder Dale Carnegie established are still as practical and relevant today as ever.Now that the citizens of our world have made radical shifts because of the global pandemic, and adjusted to remote work and social distancing, the ways we used to connect with others may seem distant or even obsolete. We yearn for real connection, deep and meaningful interactions that are based on commonality instead of what we can get from one another.Connections can happen anywhere and can range from the simple to the profound. They are what adds the seasoning to the stew of life. They are the things that can make their day, and make ours, and leave us smiling. And who doesn't want to smile?Does this mean that it's easy? That there are no challenges to connecting with different people? Of course not. In our modern world, it's become normalized to have conflict with those who are different from us. This can make some people skeptical and suspicious when we reach out to them for connection. What do you want from me? can be a response. I'm not going to change for you.Yet, those are the very situations where connection matters most. True, genuine connection can create commonality from difference. And once that is done, conflict decreases. We may not agree with the other person, but we can step inside their world for awhile. And understand their perspective, and maybe change our own, or at least understand the true source of disagreement.The truth is, it's easier to change ourselves than our circumstances. And, we can change our circumstances by changing ourselves.

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Book SynopsisThe modern world is richer, safer and more connected than ever before but it is – arguably – also a far less loving world than we need or want: impatience, self-righteousness, moralism and viciousness are rife, while forgiveness, tolerance and sympathetic good humour can be in short supply. This is a book that rallies us to remember how much we all long for, and depend on love: how much we need people to forgive us for our errors, how much everyone deserves to be treated with consideration and imagination and how being truly civilised means extending patience and kindness to all those we have to deal with, even, and especially, those who don’t naturally appeal to us. With the right encouragement, all of us are capable of immense kindness. But without it, we can also quickly descend into something far darker. This book reminds us of our better natures and mobilises us to fight for the kinder, more loving world we essentially long for at heart. Throughout, it frames love not as a romantic, idealistic fantasy, but as a hugely serious and dignified force that can save us from meanness and strife, defend us against chaos – and usher in hope and courage.

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Book SynopsisCatalyst will transform your approach to networking, making it fun and infinitely more effective. A good business developer, prospector and networker knows how to create a positive connection with the people they meet. They are the catalyst that creates a chemical reaction between strangers, and they know how to convert these opportunities into new business.Louisa Clarke and David Kean have spent their careers catalysing strangers into contacts and converting contacts into clients - and even into friends. They have built successful businesses together using the proven techniques in this book, and they have helped hundreds of companies around the world win billions in new business by applying the same methods. Catalyst is full of illustrative anecdotes, hard-won wisdom and a step-by-step methodology. Whatever industry you work in, if you need more clients to buy your services and you''re not sure how to find them, convince them or wTrade ReviewCatalyst is a manual for winning business in today's economy, recommended to anyone who wants to grow their client base. Catalyst is brimming with great advice and inspiration -- Annette King, CEO Publicis Groupe UKCatalyst fizzes with actionable ideas. A firecracker of a book to get you blazing a trail for new business from two of the best operators around -- Julia Hobsbawm OBE, founder and chair, Editorial Intelligence and author of the bestselling The Simplicity PrincipleA must-read - especially post-Covid - for anyone involved in business generation. Entertaining whilst it educates, this indispensable guidebook is a revelation for any driven professional and will definitely put you ahead of the competition - if she hasn't read it as well. Time excellently well spent -- Jane Reeve, Chief Communications Officer, FerrariHumour is one of the only things that increases when you share it, as the authors of this immensely good-natured book on the human touch in business know. But I also found myself thinking about plumbing metaphors. May the good Lord spare us from pipeline accelerators, but here you can read and understand how in business, as in life, it's better to be a radiator than a drain -- Stephen Bayley, recovering design guru and author of Value: What money can't buy. A handbook for practical hedonismAn enjoyable and practical asset recommended to anyone who has to develop new business. It nails what it takes to find new clients and be a valued, trusted advisor to them; helping others helps us be more successful -- Guy Gregory, Executive Director, Client Care and Business Development, CBRE LtdAccelerate your understanding of how to grow business, fast. Recommended to anyone who dreads networking events: an entertaining and effective guide to oiling the wheels of business without the need to be oleaginous -- Sophie Devonshire, CEO, The Marketing SocietyAn extremely timely book. Now more than ever we need to understand how to communicate with each other better -- Rachel Bridge, author of Already Brilliant and How to Work for YourselfSuch a refreshing book about such a necessary part of doing business, and something so often misunderstood. Catalyst is athoroughly enjoyable and helpful read, packed with great examples, stories and tools for how to develop business, and, above all, packed with common sense. And all expressed in a natural and jargon-free way too. Terrific stuff -- Rita Clifton CBE, portfolio chair and non-executive directorUnlike many 'how to' business books, Catalyst is both an entertaining and informative read. It gives you a wealth of practical steps to transform the way you identify and secure new clients. It really gets you thinking about your approach and how you should flex your style to create real chemistry with prospects -- Deborah Saw * Catalyst magazine *

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Book SynopsisFrom the psychologist and author of Gaslighting comes a practical recovery plan outlining ten foundational steps to true healing. Surviving and escaping a toxic or abusive relationship can often only be part of the struggle. Long after, survivors often struggle to heal; your self‑esteem may be damaged, you may feel rage and betrayal, and you may punish and/or blame yourself. The author of Gaslighting and specialist in toxic behavior, narcissistic abuse, and personality disorders, Dr. Stephanie Sarkis has seen it all--and she is here to help you understand how to move forward. In Healing from Toxic Relationships, Dr. Sarkis extends compassion and knowledge to survivors, helping you understand the underpinnings of toxic behavior and how to find peace. Highlighting ten essential steps, Dr. Sarkis provides survivors with an accessible framework that can be applied to anyone preparing to heal:  1. Block or Limit

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Book SynopsisNew ways to think in unprecedented times.Named a must read by Susan Cain, endlessly fascinating by Daniel Pink, and bursting with practical insights by Adam Grant.In this accessible and practical book, Ozan Varol reveals nine simple strategies from rocket science that you can use to make your own giant leaps in work and life -- whether it''s landing your dream job, accelerating your business, learning a new skill, or creating the next breakthrough product. Today, thinking like a rocket scientist is a necessity. We all encounter complex and unfamiliar problems in our lives. Those who can tackle these problems -- without clear guidelines and with the clock ticking -- enjoy an extraordinary advantage.Think Like a Rocket Scientist will inspire you to take your own moonshot and enable you to achieve lift-off.Trade ReviewNot just an engrossing read--it's bursting with practical insights. Ozan Varol's dazzling debut might change how you approach problems. Houston, this book has solutions * Adam Grant, betselling author of ORIGINALS *Thinking like a rocket scientist is not rocket science! Packed with witty writing, insightful advice, and invigorating stories, this must-read book will change the way you see the world--and empower you to change the world itself * Susan Cain, New York Times-bestselling author of QUIET *When the stakes are high, the unknowns are threatening, and the problems seem insurmountable, you need a superhero - which means you need Ozan Varol. He'll show you how to master the cognitive skills of a rocket scientist. And by the time you finish reading his endlessly fascinating book, your thinking will be bigger, better, and bolder * Daniel H. Pink, betselling author of WHEN, DRIVE, and A WHOLE NEW MIND *You're smarter than you think. Ozan Varol makes a compelling case for each of us to level up and to contribute at a level we've talked ourselves out of * Seth Godin *The rocket scientists I know are among the biggest dreamers the world has ever seen. Ozan Varol has written a fascinating, practical, and mind-expanding book about how we can all benefit from thinking like a rocket scientist. This book will help you make your own seemingly crazy moonshot a reality * Julian Guthrie, New York Times-bestselling author of HOW TO MAKE A SPACESHIP and ALPHA GIRLS *Ozan Varol is like Nassim Taleb meets Daniel Kahneman * Clara Shih, Board Member of Starbucks; CEO of Hearsay Social *I love Ozan Varol. He's a brilliant mind, a warm and kind heart, and the exact type of spirit we need putting resilient vibes into the world right now * Neil Pasricha, New York Times-bestselling author of Book of Awesome *Smart and witty, Varol's masterful analysis explains complicated scientific principles and connects them to ordinary life for a mainstream audience * Publishers Weekly *

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Book SynopsisThe essential guide to making your voice heard and having your efforts recognised.Do you find it hard to say ''no''? Are you tongue-tied in important meetings? Bored of ''mansplaining'' when you know that you''re the best qualified person on a particular topic? Understanding the difference between being assertive and being aggressive can be a crucial lesson on your career journey, and Assert Yourself can help you find your voice and stand up for yourself.Full of practical advice on how to change the way you work and live for the better, the book contains a self-assessment quiz, step-by-step guidance, top tips, common mistakes and advice on how to avoid them, and summaries of key points.

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Book SynopsisMany of our significant relationships are based not on trust, respect and growth but on an unconscious compulsion to deny our own problems, flaws and fears. We see the consequences at home and at work, where we repeat the same mistakes and act out familiar patterns of behaviour with our partners, friends and colleagues in ways that leave us stressed and unhappy. In 'Being with Others', psychotherapist and business psychologist Nelisha Wickremasinghe explores how it is impossible to build relationships based on openness, trust and respect when our brains and bodies are in threat. Following on from her acclaimed book Beyond Threat she unravels why so many of us are often in threat, and how we can overcome these feelings to find freedom, authenticity and forgiveness in our relationships. In Being with Others we learn how: * We are cursed by our ability to think and remember, and by the dictates of culture, family and own conflicted characters. ​* Unconsciously, we cast ‘spells’ – in the form of psychological defences – to try to rid ourselves of these curses.​ * Our most trusted spell is the belief that magical ‘Others’ – partners, children, celebrities, gurus or gods – can heal, protect and save us ​* Spells don’t work… and how we can free ourselves from our curses. 'Being with Others' shows us how to recognise our curses, cast off the spells and use four different Perception Practices to wake up to the scintillations of insight that can deepen our relationships. It is an invitation to reclaim our imagination, intuition and bodies from the grip of the powerful emotions of our threat brain. It is a book for all of us who want to grow richer relationships with others and our own selves. ​Table of ContentsPart One: Curses Introduction Curses Blessings The spell of the Big O Submission Doubt Staying curious Reading 1. Curses, emotions and threat brain The consequences of an over-active threat brain Behaviour starts in the body 2. The curse of consciousness Self-reflection Worry and rumination Distraction and obliteration Beyond consciousness 3. The curse of memory Our vigilant brain Memory and the unconscious Memory and consciousness Memory and learning 4. The curse of character Nature, nurture and calling Dependency and shame 5. The curse of the family Relational dances Disconfirmation Double binds Collusion Parental projection Affect, power and meaning From the family to the cultural dance 6. The curse of culture Culture as collective habits Gendered beliefs Rationalism and Descartes’ error Individualism and the demise of context Reflections on Part One Venturing forth Part Two: Spells Introduction The neurobiology of spells The Big Os To submit or to dominate? The ingredients of a spell Compassionate awareness 1. Lovers The parental imago The misinterpretation of emotion Projection - meeting our unconscious in romantic love 2. Children Reproduction – a creative, transcendental act? Thy mother’s glass – parental projection revisited Children as symbols of lost innocence The construction of childhood Children and the cultural curse Big O love and overparenting Disinterested love 3. Charismatics What is charisma? Charismatics as transference objects Charismatics and alienation Charismatics and the cultural curse Charismatics and toxic drive 4. Groups The impulse to sociability Destructive affiliation Collective narcissism Herds Hordes Brilliant following 5. Imaginals Belief as subjective reality Fantasies Introjection The Inner Critic Reflections on Part Two Part Three: Scintillations 1. Freedom Utopia – freedom from Re-orientating – freedom with Scintillations and the growth of consciousness 2. Perception Practices Practice One: Returning to centre Practice Two: Receptivity – noticing our scintillations Practice Three: Hermeneutic inquiry Practice Four: The inward turn 3. Being with others Self-creating Indifference Beyond thou Epilogue Coda Bibliography Glossary Index

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Book SynopsisIntercultural couples (ICs) often face unique challenges that go unnoticed. This book delves into the experiences of 20 ICs living in Singapore and explores the complexity of their experiences through the lens of translanguaging. It shows how ICs mix language and culture in a borderless manner, not only between spouses but also with their wider families. Additionally, the authors examine the significance of technological advancements, which have transformed ICs' experiences over the past decade. In particular, parents-in-law pose a significant challenge for Asian-Western couples, as the relationship with them in Asia differs from that in the West. Each couple's unique shared culture and language transcends the borders of nation-states, requiring exchange, sharing, negotiation, and adaptation. This book provides an easy-to-read, holistic exploration of the issues faced by ICs, offering insight into overlooked aspects such as location, in-laws, and technology.Table of ContentsPrologue.- Chapter 1: Intercultural Relationships.- Chapter 2: Language Negotiation.- Chapter 3: Language of Emotion.- Chapter 4: Language with the Wider Family.- Chapter 5: The Language of Culture.- Epilogue.

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Book SynopsisEveryone makes mistakes in relationships at one time or another. Sometimes they learn from those mistakes. Other times, they return to those behaviors and cycle through failed relationship after failed relationship. Sometimes those behaviors become an addiction to love that may leave a person feeling unhappy, unfulfilled, lonely, or worse. Lesbian Love Addiction: Understanding the Urge to Merge and How to Heal When Things go Wrong makes visible the elements of love addiction that many lesbians suffer from. Love addiction for lesbians comes in many forms. Some struggle by sexually acting out and others are serial relationship junkies, jumping from one relationship into the next. Some are addicted to the high of falling in love and once that wears off don’t know how to handle the day-to-day realities of a committed relationship. Some are even addicted to fantasy and intrigue, while others are love avoidants and sexual anorexics. Love avoidants may be able to get into a relationship but once they are fully committed, struggle with feeling smothered. Others may avoid intimate or sexual relationships all together, becoming sexually anorexic. Some may even vacillate between all of these. The underlying component and common denominator in all of these scenarios is the “Urge to Merge.” Lesbian Love Addiction is designed to help ameliorate at least part of this problem. Lauren D. Costine offers insight for lesbians, bisexual women in relationships with women, queer women, and more specifically, any woman who loves women, as well as their family and friends, and health care professionals, into the psychology of lesbian love addiction. It will give those who struggle with and suffer from love addiction ways to understand, cope, and heal from this debilitating addiction. It will give those who work with this population new tools to use to do this more effectively. Mostly, it will help lesbians understand their relationship failures and how to heal from problems associated with them, so they may grow and cultivate happier, more fulfilling connections in the future.Trade ReviewDr. Costine created a thought-provoking platform and . . . her greatest talent is in connecting the dots. Theology, history, physiology, psychology and sociology intermingle to a specific end. She takes truths, re-examines and perhaps, repurposes those truths to create an interesting hypothesis. Lesbian Love Addiction shines a light on a particular manifestation of humanity and in better understanding that perspective; we're all positioned to better understand ourselves. Clearly, whether it's ancient Vikings, pre-Christian patriarchs, contemporary talk show hosts fretting about femi-nazis or presidential contenders wallowing in sexist slurs, the modern feminist has an ancient torch to bear. Dr. Costine is a gifted speaker, writer and philosopher and her work will continue to generate both heat and light. * Gay San Diego *Lesbian Love Addiction: Understanding the Urge to Merge and How to Heal When Things Go Wrong discusses the phenomenon of love addiction that many lesbians suffer from, discussing the kinds of behaviors that lead to constant failed relationships and how the drive to merge with another at the cost of one's identity results in dysfunctional relationships. It's a common adage that lesbians meet, fall in love, and move in with one another in very short time frames; but Lesbian Love Addiction analyzes why, and provides important insights not just into behaviors, but how to modify them for greater success. The result is highly recommended for any psychology or women's issues collection. * Midwest Book Review *Lauren Costine's voice illuminates a path for women outside dominant, heterosexist margins as they navigate love and desire. With excellent research, Costine offers sound theory and practice for lesbians suffering from addictive love and sex. A wonderful resource and a much needed addition to the emerging literary canon for women. -- Kelly McDaniel, LPC, NCC, Author: Ready to Heal: Breaking Free of Addictive RelationshipsNothing aids recovery more than the deep identification between one addict and another addict. My own experience has allowed me to help many love addicts. Lauren Costine's thoughtful and well-researched book gives me the opportunity to see love addiction through a "lesbian lens," to better identify with and help even more women. I am grateful to her. -- Ethlie Ann Vare, author of Love Addict: Sex Romance and Other Dangerous Drugs (2011)Lesbian Love Addiction fills a critical gap in the literature on sex and love addiction. Lauren Costine uses research and field knowledge to shine a light in a problem area that desperately needs to be addressed, and her examples make the reading easily accessible for all. It's a welcome resource for professionals, lesbian love addicts, and their loved ones. -- Samantha Smithstein, PsyD, licensed clinical and forensic psychologistLauren has cracked the code to why so many of my family, friends and clients attach the way they do – in spite of the results. She then prescribes a new way of doing that is understandable and actionable. Brava! -- Brad Lamm, CIP, Founder of Breathe Life Healing Centers; Author of How to Help the One You LoveTable of ContentsForeword: Rob Weiss, LCSW, CSAT-S Introduction: Once Upon a Love Addiction 1.The Power of Our Physiology 2. The Way We Connect 3. What is Unique About Lesbian Love Addiction? 4. How We Merge and Spiral 5. Withdrawal: What It Is and How It Benefits Us 6. How to Develop a Healthy Relationship with Yourself and Others

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Book Synopsis This informative guide helps allies who want to go beyond rigid Diversity and Inclusion best practices, with real tools to go from good intentions to making meaningful change in any situation or venue.2022 NAUTILUS BOOK AWARDS GOLD WINNER2022 NATIONAL ANTIRACIST BOOK FESTIVAL SELECTION2021 PORCHLIGHT PERSONAL DEVELOPMENT & HUMAN BEHAVIOR BOOK OF THE YEAR  As we become more aware of various social injustices in the world, many of us want to be part of the movement toward positive change. But sometimes our best intentions cause unintended harm, and we fumble. We might feel afraid to say the wrong thing and feel guilt for not doing or knowing enough. Sometimes we might engage in performative allyship rather than thoughtful solidarity, leaving those already marginalized further burdened and exhausted. The feelings of fear, insecurity, inadequacy are all too common among a wide spectrum of changemakers,

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Book SynopsisUsing examples of real students' successful group projects, this succinct and supportive guide will help students tackle group assignments with confidence. Bite-sized chapters take students from forming a group and establishing roles through to dealing with conflict and delivering a group assessment. The book contains practical advice on making decisions and active listening, alongside opportunities to reflect on progress and identify opportunities for improvement. This is an essential resource for all students who are expected to produce a group project as part of their course, regardless of their level or discipline.Table of ContentsAcknowledgements. Introduction. PART I: GETTING READY FOR GROUPWORK. 1. Why work in groups at university? 2. What do you expect from groupwork? 3. The key challenges of groupwork 4. What makes groups successful? PART II: CREATING THE TEAM. 5. How groups are selected 6. The first meeting: getting it right 7. Agree your ground rules PART III: ORGANISING YOUR GROUP. 8. Understanding the task 9. Team roles 10. Organising meetings 11. Making decisions PART IV: RELATIONSHIPS AND COMMUNICATION. 12. Analysing what is going on 13. Reviewing and revising your ground rules 14. Dealing with conflict PART V: ASSESSMENT AND REFLECTION. 15. Meeting assessment criteria. 16. Reflecting on your experience. 17. Writing up your reflection Troubleshooting Guide. References. Index.

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Book SynopsisWorking in a digital product environment? 85% of job success comes from well-developed people skills. The greater your skills in leadership, emotional intelligence and resilience, the more likely you are to succeed.Human Powered is a concise and accessible guide that will help you collaboratively solve problems, resolve conflict and inspire others. Get everyone doing this and you'll have truly high-performing digital product teams. This book will show you how to: Influence, persuade and show true leadership to stakeholders, regardless of where you sit in the hierarchy Communicate in ways that make everyone in your team feel unstoppable, and enhance team performance Take responsibility for your job and workplace relationships as you've never done before Develop the emotional intelligence and people skills to transform your working life and supercharge your performance Gain lifelong people skills that you can use for the rest of your career Get access to more resources at www.humanpoweredbook.com.

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Book SynopsisSet in a multilingual cleaning company that serves Anglophone customers in the upper-(middle) class suburbs of New York City, this book presents an ethnographic study into power, language policy and communication from the perspectives of the Brazilian–American employer as well as the company’s Hispanophone and Lusophone employees. Power asymmetries in internal communication demonstrate the employer’s legitimated domination over her employees and her L1 Portuguese as a form of linguistic capital. Employees’ resourcefulness and multicompetence – rather than quantifiable levels of English-language proficiency – determine the extent to which they rely on language brokering to facilitate communication with their customers, directly impacting their agency. The book contributes to current debates on extra-linguistic modes of communication in multilingual settings and thematic analyses of care work, migration, communication and the role of English.Trade ReviewWith their innovative application of embodied sociolinguistics and the post-humanist paradigm, Kellie Gonçalves and Anne Schluter provide a welcome and necessary addition to multilingual studies of language and the workplace. Their ethical and engaged research approach comes through on each page, and the focus on emotional intelligence offers a fresh and very different way of approaching female leadership, particularly for sociolinguistics. * Helen Kelly-Holmes, University of Limerick, Ireland *I enjoyed this book very much. I found it well written and accessible to scholars who do not speak English as a first language, such as myself. The authors develop and draw upon approaches predicated on competing and complementary orientations, including language policy and planning, post-structural approaches to language, post-humanism, gender studies, and language research in Lusophone countries, to focus on domestic labor in a global context, an important area of research that is beginning to attract the attention that it deserves. In particular, the authors provided an excellent analysis of female domestic labor which enhances our understanding of gender relations in contexts of asymmetrical power relations. * Sinfree Makoni, Pennsylvania State University, USA *Table of ContentsFigures and Tables Acknowledgments Chapter 1. Introduction Chapter 2. Advancing Methodology: Using a Mixed Methodological Approach within a Multilingual Cleaning Company Chapter 3. Magda: The Personal and Professional Trajectory of Shine’s Owner Chapter 4. The Interplay between Identity, Ideology and Capital that Strengthens Cultural Attachments: The Pull of Portuguese and the Portuguese-Centric Ironbound Community for Shine's Hispanophone Employees Chapter 5. Multicompetence as Essential and English-Language Proficiency as Secondary: Examining the Shape of Customer–Employee Interactions between Speakers who do not Share a Common Language Chapter 6. Conclusion References Index

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Book SynopsisAn up-to-date book of quotations for executives, academics and anyone who wants to spice speeches and business presentations or simply reflect on some of the best things ever said on topics linked to business and management life in general. From “Aristotle” to “Mark Zuckenberg” and from “Action” to “Work”, this book is a formidable source of witty remarks and inspiration for all. Best of its kind and fully sourced, the book also covers modern topics such as “Bitcoins”, “Digitalization”, “Sustainability” or “Fake News” and includes a large number of quotations never published before.Trade Review“This is a major reference book with one of the largest and best compilation of business quotations for every occasion.”– Dr. Klaus Schwab,Founder and Executive Chairman of the World Economic Forum“This book promises to be an engaging read for anyone looking for quotes or inspiration on business and life. Dominique has meticulously accumulated these quotes over his 35 years at IMD. The quotes are dynamic and keep you reading.” – Ye-Kung Ong, Minister for Health of Singapore and former Minister for Education“With classic and quotations never published before, this is a rare book that covers both old and recent business subjects –such as bitcoins, digital transformation, cybersecurity, emails and many others. Prof. Turpin’s book will not only benefit everyone from the first-time speaker to the experienced business leader,but also offer you plenty of opportunities for self-reflection.” – Gui Loureiro, President and CEO of Walmart México and Central America“Professor Turpin has arranged over 10,000 quotations about business, politics, technologyand life to help you add weight to your speeches and presentations. Compiled in categories ranging from “Ability” to” Zoom Conferences,” this book is a great speech-making aid, with plenty of food for thought.”– Peter Brabeck-Letmathe, Chairman Emeritus, former Chairman and CEO of the Nestlé Group, former Chairman of Formula One, Member of the Foundation Board of the World Economic Forum“It is amazing what has been said about business, organization and leadership during the recorded life of the human race. Dominique’s book provides an exciting and inspiring overview of this toolbox for academics, authors, speakers and leaders to provide positive inspiration by relying on wise words of those who came before them.”– JørgenVig Knudstorp, Executive Chairman of the LEGO Brand Group, Member of the Board of Starbucks, Member of the Board of Merlin Entertainments Limited“Whether you want to motivate, inspire or teach, a suitable quote can often spice up your talk and make it more memorable. You will find many of Dominique Turpin’s choices in this unique compilation most insightful and thought provoking. I am also certain that many of his selections will compel you to reflect on your own situations, stimulate new thoughts or at times provide you with good entertainment.”– Dr. Jikyeong Kang, President and Dean, MVP in Marketing, The Asian Institute of Management (Philippines), Advisory Board Member of the Stockholm School of Economics and Board Member of the U.N. Principles for Responsible Management“This is accumulated universal wisdom in more than 10,000 international quotes and by that the best guide for everyone who need to speak in public. Dominique’s book is full of smart, witty advices, tips and remarks meant to help you deal with many topics about business and life. It’s all you need to be confident in front of any type of audience!”– Cees’t Hart, CEO & President of The Carlsberg Group“This book puts together a unique collection of thought-provoking quotes, a mix of classic and brand new. With about 600 topics related to business and life issues, this book is a great source of inspiration for all your speeches and presentations.”– Lung-Nien Lee, Chairman, Citi Private Bank, South Asia“This book offers students, teachers, executives, government officials or anyone who is curious about the world we live in, the most complete compilation of quotations that have shaped life and influenced the global business world.”– Alain-Dominique Perrin, President of the Cartier Foundation, Former CEO of Cartier and Richemont, Chairman of EFMD (European Foundation for Management Development)“This book has compiled a truly brilliant collection of quotes ranging from great historic figures to successful leaders of our generation. Not only does it provide you with the right quote for each and every special occasion. I’m certain it will also help you reflect on some of the decisions you have made and reaffirm those you will be making.”– Minako Suematsu, CEO of News2u Holdings, CEO and President of the Japan Times, Director at Tsuneishi Capital Partners, Managing Director of Next Educational Environment“Regularly, each of us needs to find the proper words to motivate our stakeholders. These words need to be focused, personalized and not fall into “clichés.” Dominique’s new book is a goldmine of motivating, stimulating and witty quotations that will help you make your messages laser sharp.” –Michel Démaré, Chairman of IMD (Switzerland and Singapore), Deputy Chairman of Louis Dreyfus Company, Board Member of Vodafone Group Plc and AstraZeneca Plc, Chairman of Nomoko AG“This is the perfect entertaining book to acquire new knowledge! Take a cup of tea or coffee in one hand and open a page at random with the other, you will always find clever and amusing quotations to make you think or smile.”– Grace Lin Xu, Founder and CEO of VIVA Nutrition China, Switzerland and USA“This book is a real modern international business encyclopedia with all what has been said about management and life in general. It is an absolute reference, for provoking, reinsuring serious or fun thoughts! Choose the word of your moment and enjoy!”– Gilles Morel, President Europe, Middle-East, Africa and Executive Vice-President of Whirlpool Corporation“Compiled by a world-class renowned academic, this book is the result of a long and daunting research project. Whenever possible, all quotations have been tracked down to their original author(s) and source. This book is the fruit of serious research. Dominique’s book is today the new reference title for business and life quotations. It’s genuinely a wonderful book to read.”– Professor Kazuo Ichijo, Dean of Hitotsubashi, School of International Corporate Strategy “This book is the new reference in business quotations. Whether you are looking for inspiration, preparing a speech, an article or a presentation, this book can pepper it with words of inspiration and impact.”– PoulWeihrauch, Chief Executive Officer of Mars, Inc.“This is the book I wish I always had but never found. The biggest and best collection of quotations you will find – a readymade infusion of the finest thoughts. A perfect gift book.” – Harsh Goenka,Chairman of RPG Enterprises“With quotes from various parts of the world – many being published for the very first time, this is the most complete international quotations book you can find.”– John Kennedy, President Diageo Europe & IndiaTable of ContentsQuotations (by categories); Index (by speakers).

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Book SynopsisAn Introduction to Human Communication: Communicate, Connect, Collaborate helps students understand the roles and skills essential to communicating effectively in today's environment.Providing a fresh approach to both contemporary and traditional communication topics, this text is divided into three parts: Foundations of Communication; Interpersonal and Small Group Communication; and Public Speaking. The authors use a model of communication that integrates networked digital media, addresses cultural differences and diversity, incorporates examples from popular culture and current events, and offers sound pedagogy based on their extensive teaching and research experience.The lines between interpersonal, small group, organizational, public, and mass communication have blurred as people routinely share their thoughts and ideas with others via social networking platforms, blogs, messaging apps, texts, and emails. These ways of connecting have altered how individuals think about communication, enact relationships, and inform and persuade each other. In recognizing communicators as active message producers rather than passive message consumers, this text empowers students to successfully negotiate their agency and identity across communication contexts.This is the ideal textbook for introduction to human communication courses, helping students gain the fundamental knowledge and tools necessary for our increasingly complex world.

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Book SynopsisWhat causes genocide? And why do some stand by, doing nothing, while others risk their lives to help the persecuted? This tile analyzes interviews with bystanders, Nazi supporters, and rescuers of Jews during the Holocaust to lay bare critical psychological forces operating during genocide.Trade ReviewWinner of the 2013 Giovanni Sartori Best Book Award, Qualitative Methods Section of the American Political Science Association Honorable Mention for the 2013 Robert L. Jervis and Paul Schroeder Best Book Award, International History and Politics Section of the American Political Science Association "Monroe challenges us to consider the role of identity in decision-making and to ask why some people are able to resist pressures to dehumanize others. Her work promises to help us better understand whether the roots of pro-social behavior can be expanded. Such contributions are important in any era in which terror and genocide exist."--Kristina E. Thalhammer, Perspectives on Politics "Ethics in an Age of Terror and Genocide is the culmination of Kristen Monroe's twenty years of work on altruism and moral choice. The book is magisterial in scope. Its goals are ambitious, its methods innovative, and its results provocative."--Lee Ann Fujii, Perspectives on Politics "Monroe leverages her keen insights to help us better understand human nature and then instructs us on how it is displayed in the various actions of others... Ethics in an Age of Terror and Genocide makes a scholarly contribution with a great deal of thought-provoking material that should cause readers to reflect on and better understand the forces that operate to promote good or evil in the world."--Thomas J. Williams, PsycCRITIQUES "Interesting and ambitious, this book is recommended for use in graduate courses. Some of the case studies may also be used in undergraduate teaching. It deserves wide discussion among scholars interested in ethics. At Florida State, I convene a reading group of graduate students and faculty interested in the intersections of religion, ethics, and philosophy. I plan to assign this study when we meet next fall."--John Kelsay, Holocaust and Genocide StudiesTable of ContentsAcknowledgments xi Part 1. The Puzzle 1 Chapter 1. Introduction 3 Chapter 2. The Holocaust and Genocide 9 Part 2. A Study in Contrasts 32 Chapter 3. Tony: Rescuer 35 Chapter 4. Beatrix: Bystander 92 Chapter 5. Kurt: Soldier for the Nazis 114 Chapter 6. Fritz: Nazi Propagandist 138 Chapter 7. Florentine: Unrepentant Political Nazi 160 Part 3. Cracking the Code 187 Chapter 8. The Political Psychology of Genocide 189 Chapter 9. A Theory of Moral Choice 248 Conclusion The Psychology of Difference 301 Methodological Afterword 321 Appendix A. What Is Narrative and How Reliable a Tool Is It? 323 Appendix B. Glossary of Terms and Central Concepts 347 Notes 353 References 405 Index 433

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Book SynopsisTrade Review“Thoroughly grounded in science, writing of the biological systems that drive fear, anger, grief, lust, and other emotions, all of which can be turned to advantage. . . . [Kotler] offers . . . an entertaining, inspiring approach to life-hacking that begs to be implemented by the willing reader.” — Kirkus Reviews (starred review) “The Art of Impossible is consistently fascinating. There aren’t many writers I would follow on an intellectual journey as ambitious as this to examine peak performance; fortunately, Steven Kotler is one of them.” — David Epstein, New York Times bestselling author of Range and The Sports Gene “This book is a tour de force of high performance. It’s an essential resource for those looking to align their curiosity, passion, and purpose to have not just a little more flow and creativity in their lives but to have a lot more flow and creativity. Want to learn how to take your innovation to seemingly impossible heights? Steven Kotler will teach you how.” — Scott Barry Kaufman, author of Transcend: The New Science of Self-Actualization “This book is quite literally impossible. I’ve been tracking Steven’s work for ten years now, and it’s impossible to overstate how important it is. It’s impossible that he cracked the code on breakthrough success, yet he has. It’s impossible to have turned extreme innovation from an art to a science, yet he has. It’s impossible that he put it all together in a book that’s impossible to put down, yet he has. Read it and go accomplish the impossible yourself.” — Salim Ismail, chairman of ExO Works, author of Exponential Organizations “The Art of Impossible is a must-read! Steven Kotler is one of a handful of people on the planet with a deep understanding of the frontiers of human performance. His ability to bring applied neuroscience and psychology to life through storytelling is world-class. This book is a treasure.” — Dr. Michael Gervais, high-performance psychologist “In The Art of Impossible, Steven Kotler has managed to articulate what many peak performers intuitively know but can’t explain: that there’s a formula for impossible. Kotler demystifies the mythic, breaking down that formula and giving readers exactly the tools they need to accomplish their dreams, no matter how big.” — Laird Hamilton, waterman, big-wave surfer

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Book SynopsisWhat is a boundary? Simply put, a boundary is a property line that defines ownership, and responsibility. Beginning with a lucid description of how brains actually work, the author applies those principles to the critical aspects of a leader's work: how to manage teams, coach direct reports, and instill an organization with values and culture.Trade Review"...the book offers a valuable perspective and ideas." -- Booklist

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Book SynopsisThe effectiveness of any organisation or business comes down to how skilled everyone is at collaborating: how well we’re able to explain ourselves, listen to others and approach challenges in a spirit of good will and pragmatism. Luckily, we don’t have to be born with collaborative skills; they can be taught, mastered and regularly rehearsed. With the right tools to hand, we can harmonise diverse backgrounds and thinking styles and end up working fruitfully with people of very different personalities. Collaboration is a tool for helping people work together better: 52 exercises designed to build empathy, insight and trust between colleagues. Intended to transform the atmosphere in teams, it prompts people to participate in a range of tasks and thinking exercises that strengthen their ability to cooperate and lend them insight into how others’ minds work. In a playful and often entertaining way, this toolkit aims to achieve something critical: the creation of a team that can work seamlessly and imaginatively together. Examples Strength Appraisal Everyone should write down what they see as the key strength of every other member of the team (for example, that they’re empathetic, organised or tenacious). Then, going around the room, every team member should have their perceived strengths read out to them. Look out for any common themes that emerge and think about how the wider team’s perceptions might differ from your own. Unscrewing Screw-Ups Take it in turns to share the biggest mistake you’ve made at work – for example, deleting the file for an important presentation, placing an expensive order for the wrong type of printer ink, or forgetting the name of a major client during a meeting. Let the team suggest what lessons might be learned from the screw-up, and how the experience might have been beneficial in the long run.

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