Management of assets Books

Book SynopsisPresident Donald J. Trump lays out his professional and personal worldview in this classic work—a firsthand account of the rise of America’s foremost deal-maker. “I like thinking big. I always have. To me it’s very simple: If you’re going to be thinking anyway, you might as well think big.”—Donald J. TrumpHere is Trump in action—how he runs his organization and how he runs his life—as he meets the people he needs to meet, chats with family and friends, clashes with enemies, and challenges conventional thinking. But even a maverick plays by rules, and Trump has formulated time-tested guidelines for success. He isolates the common elements in his greatest accomplishments; he shatters myths; he names names, spells out the zeros, and fully reveals the deal-maker’s art. And throughout, Trump talks—really talks—about how he does it. Trump: The Art of the Deal is an unguarded look at t

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Book SynopsisTompkins/White/Bozer/Tanchoco is the leading facilities planning book on the market, today. Its blending of breadth and depth of coverage are unmatched. Thousands of engineering students and practitioners have used the book to prepare them to design new facilities and expand or renovate existing facilities. The book combines applied aspects with proven quantitative methodologies. It carries the reader through the entire process of planning facilities, regardless of the application settings for the facilities.Table of ContentsPart One DEFINING REQUIREMENTS 1 Chapter One INTRODUCTION 3 1.1 Facilities Planning Defined 3 1.2 Significance of Facilities Planning 9 1.3 Objectives of Facilities Planning 12 1.4 Facilities Planning Process 13 1.5 Strategic Facilities Planning 18 1.6 Developing Facilities Planning Strategies 21 1.7 Examples of Inadequate Planning 24 1.8 Summary 26 References 27 Problems 28 Chapter Two PRODUCT, PROCESS, AND SCHEDULE DESIGN 30 2.1 Introduction 30 2.2 Product Design 32 2.3 Process Design 36 2.4 Schedule Design 47 2.5 Facilities Design 63 2.6 Summary 70 References 72 Problems 74 Chapter Three FLOW SYSTEMS, ACTIVITY RELATIONSHIPS, AND SPACE REQUIREMENTS 83 3.1 Introduction 83 3.2 Flow Systems 84 3.3 Material Flow System 88 3.4 Departmental Planning 97 3.5 Activity Relationships 113 3.6 Space Requirements 119 3.7 Summary 129 References 129 Problems 131 Chapter Four PERSONNEL REQUIREMENTS 137 4.1 Introduction 137 4.2 The Employee–Facility Interface 138 4.3 Restrooms 146 4.4 Food Services 151 4.5 Health Services 156 4.6 Barrier-Free Compliance 157 4.7 Office Facility Planning 160 4.8 Summary 170 References 170 Problems 171 Part Two DEVELOPING ALTERNATIVES: CONCEPTS AND TECHNIQUES 173 Chapter Five MATERIAL HANDLING 175 5.1 Introduction 175 5.2 Scope and Definitions of Material Handling 176 5.3 Material Handling Principles 179 5.4 Designing Material Handling Systems 181 5.5 Unit Load Design 186 5.6 Material Handling Equipment 204 5.7 Estimating Material Handling Costs 209 5.8 Safety Considerations 210 5.9 Summary 212 References 212 Problems 213 Appendix 5B Material Handling Equipment 215 Chapter Six LAYOUT PLANNING MODELS AND DESIGN ALGORITHMS 292 6.1 Introduction 292 6.2 Basic Layout Types 294 6.3 Layout Procedures 296 6.4 Algorithmic Approaches 302 6.5 Department Shapes and Mail Aisles 342 6.6 Simulated Annealing and Genetic Algorithms 344 6.7 Multi-Floor Facility Layout 351 6.8 Commercial Facility Layout Packages 354 6.9 The Impact of Change 355 6.10 Developing Layout Alternatives 362 6.11 Summary 363 References 366 Problems 369 Part Three FACILITY DESIGN FOR VARIOUS FACILITIES FUNCTIONS 383 Chapter Seven WAREHOUSE OPERATIONS 385 7.1 Introduction 385 7.2 Missions of a Warehouse 387 7.3 Functions in the Warehouse 389 7.4 Receiving and Shipping Operations 391 7.5 Dock Locations 414 7.6 Storage Operations 415 7.7 Order Picking Operations 432 7.8 Summary 443 References 443 Problems 444 Chapter Eight MANUFACTURING SYSTEMS 448 8.1 Introduction 448 8.2 Fixed Automation Systems 451 8.3 Flexible Manufacturing Systems 453 8.4 Single-Stage Multimachine Systems 456 8.5 Reduction in Work-in-Process 458 8.6 Just-in-Time Manufacturing 459 8.7 Facilities Planning Trends 467 8.8 Summary 468 References 469 Problems 470 Chapter Nine FACILITIES SYSTEMS 473 9.1 Introduction 473 9.2 Structural System Performance 474 9.3 Enclosure Systems 477 9.4 Atmospheric Systems 481 9.5 Electrical and Lighting Systems 490 9.6 Life Safety Systems 500 9.7 Sanitation Systems 505 9.8 Building Automation Systems 508 9.9 Facilities Maintenance Management Systems 510 9.10 Summary 510 References 511 Problems 511 Part Four DEVELOPING ALTERNATIVES: QUANTITATIVE APPROACHES 515 Chapter Ten QUANTITATIVE FACILITIES PLANNING MODELS 517 10.1 Introduction 517 10.2 Facility Location Models 518 10.3 Special Facility Layout Models 569 10.4 Machine Layout Models 577 10.5 Conventional Storage Models 580 10.6 Automated Storage and Retrieval Systems 608 10.7 Order Picking Systems 627 10.8 Fixed-Path Material Handling Models 642 10.9 Waiting Line Models 671 10.10 Simulation Models 701 10.11 Summary 705 References 705 Problems 709 Part Five EVALUATING, SELECTING, PREPARING, PRESENTING, IMPLEMENTING, AND MAINTAINING 743 Chapter Eleven EVALUATING AND SELECTING THE FACILITIES PLAN 745 11.1 Introduction 745 11.2 Evaluating Facilities Plans 748 11.3 Selecting the Facilities Plan 802 11.4 Summary 803 References 803 Problems 804 Chapter Twelve PREPARING, PRESENTING, IMPLEMENTING, AND MAINTAINING THE FACILITIES PLAN 807 12.1 Introduction 807 12.2 Preparing the Facilities Plan 807 12.3 Presenting the Facilities Plan 831 12.4 Implementing the Facilities Plan 834 12.5 Maintaining the Facilities Plan 836 12.6 Summary 839 References 839 Problems 840 INDEX 841

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Book SynopsisDetails all the issues and applications of reliability engineering relevant to the use and purchase of equipment. Introduces reliability terminology for the non-specialist. Discusses product procurement based on life cycle cost, the total expenditure of ownership as opposed to merely acquisition, procurement dependability specifications, equipment inspection frequency, optimization of replacement, overhaul tactics and schedules. Explains how to collect, analyze and monitor field failure data in order to build up dependable reliability data banks for future use.Table of ContentsPartial table of contents: Reliability Basics. Probability Concepts and Applications. Mean Time to Failure and Mean Time Between Failures. LIFE CYCLE COST PROCUREMENT. Life Cycle Cost: Concepts, Constituents and Models. Dependability and Life Cycle Cost. PROCUREMENT SPECIFICATIONS. Allocation of Subsystem Dependability Needs. COMPARATIVE PRODUCT EVALUATION. Product Selection and Evaluation. FAILURE REPORTING AND DATA ANALYSIS. Failure Reporting and Analysis. Aging Analysis of Repairable Equipment. INSPECTION FREQUENCY OPTIMIZATION. Inspection Frequency Optimization. REPLACEMENT AND OVERHAUL POLICIES. Replacement Policies: Concepts, Methods and Models. Replacement with Ongoing Technological Change. Appendices. Selected Bibliography. Index.

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Book SynopsisPort Business is essential reading for all those with an interest in trade and transportation and the role of ports in the global supply chain. It discusses the various types of ports in existence, identifies the major ports per category, analyzes what the key business drivers are, describes their governance, how they are managed, which trends influence them, and what kind of impact they have on supply chains. Dr. Jürgen Sorgenfrei uses his significant consulting and project development experience within the international ports, shipping, rail & logistics sector, and in global economics, trade, analytics, and forecasting as well as in intermodal hinterland transport to provide this comprehensive overview of port management. The book is a combination of a strong background in principles and practical knowledge and is an indispensable resource for those interested in maritime economics. .Table of ContentsPart 1: Development of Ports  1 Chapter 1: History of Ports: The Ten Aims of a Port  3 1.1 Ancient Egypt  3 1.2 Roman Empire  7 1.3 Constantinople  12 1.4 Venice and the Mediterranean Merchant Trade  15 1.5 Imperial China: Early Ming Dynasty  16 1.6 Hanseatic League  20 1.7 Historical Drivers of Port Development  28 Chapter 2: Driver of Port Business  31 2.1 Economic Drivers  33 2.2 Political Drivers  35 2.3 Logistical Drivers  38 2.4 Technical Drivers  40 2.5 Financial Drivers  44 2.6 The “Port Model”  45 2.7 Impact on “Port Master Planning” Process  49 Chapter 3: Major Commercial Ports  51 3.1 Classification of Ports  51 3.2 Container Ports  56 3.3 General Cargo Ports  61 3.4 Liquid Bulk Ports  65 3.5 Dry Bulk Ports  67 3.6 RoRo Ports  68 3.7 Ferry Ports  72 3.8 Passenger Ports  73 3.9 Cruise Ports  75 Part 2: Ports in Maritime Supply Chain  79 Chapter 4: The Role of Ports in Supply Chains  81 4.1 Definition “Ports”  81 4.2 Port Functions  83 4.3 Port Customer Groups  84 4.4 Port Cluster  86 4.5 “Port” Terms in Common Use  87 Port versus Terminal  87 Container Port  89 General Cargo Port  90 Bulk Port  90 RoRo Port  90 Ferry Port  90 Passenger Port  91 Cruise Port  91 Universal Port  91 Dedicated Port/Terminal  91 Main Port  93 Major Port  93 Minor Port  94 Hub Port + Feeder Port  94 Gateway Port  96 Way Port/Zero-Deviation Port  97 Transhipment Port + Transit Port  97 Regional Port  100 Sea Port  101 Deep Water Port  101 River Port  102 Inland Port  103 Dry Port  103 Free Port  103 State Port/Service Port/Public Port  104 Autonomous Port  104 Tool Port  104 Landlord Port  104 Private Port  105 Industrial Port/Factory Port  105 Home Port (Cruise)  105 Commercial Port/Noncommercial Port  106 Statistical Port  106 Big Port  106 Chapter 5: Trade & Transportation  107 5.1 Macroeconomic Relations  107 5.2 Drivers of Global Trade  116 Political Alliances and Free Trade Agreements  116 Deregulation and Privatization of Public Services  117 Distribution of Natural Resources  118 Globalization of Sourcing and Production  119 Spreading Out of Buyer Markets  120 Environmental Awareness  121 Innovations  122 Integrated Supply Chain Logistics  122 5.3 Antitrade Movements/Protectionism  123 5.4 Transport Value and Affinity  125 5.5 International Commercial Terms  131 Chapter 6: Ports in Transportation Chain  137 6.1 The Role of Ports in Supply Chain  137 6.2 Port Hinterland  143 Loco-Potential  147 6.3 Ports and Shipping Networks  148 Shipping Networks  148 Port Networks  154 6.4 Port Costs in Transportation Chains  161 Chapter 7: Cargoes  165 7.1 Port Cargo Categories  168 Liquid Bulk  171 Dry Bulk  173 General Cargo, Break Bulk, Heavy Lift, Oversized  174 Container  177 RoRo Cargo  179 All Cargoes  180 7.2 Cargo Measurement  183 Linear Measure or Unit of Length: Two-Dimensional  184 Solid Measure or Cubic Measure: Three-Dimensional  185 Weight Measure/Ton Deinitions  185 Billing Systems: Weight + Volume  187 Arabesque: Additional “Ton” Definitions  189 Unit Measure  191 Twenty-Foot Equivalent Unit (TEU)  191 Intermodal Transport Unit (ITU)  193 Flat or Flat Rack  193 RoRo Unit or RoRo Flat  193 Car Equivalent Unit (CEU)  194 Verified Gross Mass (VGM)  195 7.3 Errors in Port Cargo Measurement  195 Workflow Difficulties  196 Ineffective Enforcement  196 Perception that Weight Is Peripheral  196 Using Different Standards to Measure  197 Statistical Consequences  198 Part 3: Port Management  203 Chapter 8: Frame Conditions  205 8.1 Port Business Environment  205 8.2 Basic Management Concepts  208 8.3 Port Labor Organization  217 8.4 Cultural and Religious Influence  220 Chapter 9: Port Commercialization and Privatization  223 9.1 Background for Port Reform  223 9.2 Commercialization  225 9.3 Privatization  227 The French Example  228 9.4 Ways to Privatize  229 Chapter 10: Port Governance  233 10.1 Port Authorities  233 10.2 Sphere of Activity: The PA-Paradox  238 10.3 Objectives of a Port Authority  243 10.4 PA Task Overview  248 Executive Management  248 Strategic Planning  249 Engineering and Real Estate  251 Access Channel and Turning Basins  252 Finance and Administration  253 Legal  257 Human Resources  259 Origination/Business Development  259 Public Affairs and Economic Analysis  260 Port Security and Emergency Operations  261 Terminal Operations (Optional; Often for Smaller Ports)  262 10.5 Port Policy and Regulation  263 10.6 Intraport Competition  266 10.7 Case Studies  269 Port of Rotterdam Authority, The Netherlands  270 The Maritime and Port Authority of Singapore, Singapore  274 Port of Los Angeles, USA  277 Chapter 11: Port Operator  283 11.1 Classification  284 11.2 Terminal Operator  288 11.3 Port Facilities Operator  292 11.4 Port Service Operator  294 11.5 Global Container Terminal Operator  296 11.6 Terminal Operators Growth Path  310 Chapter 12: Port Cost Analysis  313 12.1 Port Dues  316 12.2 Cargo Fees  323 12.3 Miscellaneous  325 12.4 Port Costs Benchmarking  326 Chapter 13: Cargo Demand Forecasting  331 13.1 Port Master Plan  332 13.2 Demand Forecasting Models  335 13.3 Case Studies  341 Chapter 14: Financing Port Development  345 14.1 Financial Planning  348 14.2 Public-Private Partnerships  353 Principles of Port Investment Finance  354 Financing Structure  355 Debt  356 Equity  357 14.3 Alternative Port Financing and Management Schemes  357 Chapter 15: Lobbying  361 15.1 Mission of Port Lobbying  362 15.2 Players and Target Groups  363 15.3 Advocate of Port Policy  369 15.4 Port Marketing  372 Part 4: Subjects with a Major Impact on Port Business  377 Chapter 16: Increased Economic Efficiency  379 16.1 Economies of Scale for Ships and Ports  379 Container Vessel Size  379 Larger Terminals  383 Deep Water  384 Dedicated Terminals; Vertical Integration; Concentration  385 Horizontal Integration  386 16.2 Performance Measurement  387 Technical Port and Terminal Indicator  387 Trade Indicator  389 Weighting Rules  391 16.3 Productivity of Container Terminals  392 16.4 Overcoming Market Imbalances  401 16.5 Port Competition  402 Chapter 17: Tendency to Oligopolize  405 17.1 “Big Is Beautiful”—Impact of Mega Vessels  406 17.2 Vertical Integration of Services  410 17.3 Horizontal Integration of Services  413 Chapter 18: Affairs of Geostrategic Concern  417 18.1 Port Positioning in Global Container Trade  417 18.2 Offshore Resourcing  421 18.3 OBOR/BRI/New Maritime Silk Road  424 18.4 Arctic Shipping  427 Chapter 19: Global Maritime Bottlenecks  431 19.1 Major Oil Chokepoints  431 19.2 Strategic Canals: Panama, Suez, etc.  437 19.3 Backlash on Ports  445 Chapter 20: Port-City Interface  447 20.1 Historic Port-City Relations  447 20.2 Regional & City Development Policies  450 20.3 Port Industry  452 20.4 Cruise Shipping/Tourism  455 20.5 Port Hinterland Access  457 Chapter 21: Port Community Systems  461 21.1 Background of PCS  461 International PCS Association—Definitions  463 Typical PCS Services  464 21.2 Big Data in Port Business  465 21.3 Maritime 4.0  468 21.4 Game Changer: Blockchain  470 Chapter 22: Environmental Issues  473 22.1 Emission Control Areas  475 22.2 Bunker Fuel  480 Alternatives—LNG, Methanol, and Scrubbers  483 22.3 Green Ships  484 22.4 Green Ports  486 22.5 Marine Environment  488 Appendices  491 Appendix A: Abbreviations  493 Appendix B: Glossary  499 Appendix C: Bibliography  511 Articles and Working Papers  511 Books  512 Dissertations and Theses  514 Magazines, Newspapers, and Periodicals  516 Maritime Statistics  517 Private Reports and Documents  517 Public Internet Websites (plus date when visited)  518 Appendix D: Definition: “Container”  521 Index  527

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Book SynopsisLoaded with helpful hints and easy-to-understand examples -- and now with 20 percent more content -- this book covers the type of mathematical problems that golf course superintendents face every day. You''ll learn how to handle budgeting estimates and figure how much fertilizer or pesticide you should buy. You''ll also find guidance on the ordering of topdressing, irrigation volume and coverage, area and volume calculations, and many other aspects of golf course operation that require a thorough understanding of basic mathematical principles. Whatever the management calculation may be, this book has the solution you need! Example problems and answers help you get the job done right.Table of ContentsChapter 1 Introduction 1 Chapter 2 Area Measurement Calculations 7 Chapter 3 Volume Calculations 29 Chapter 4 Fertilizer Calculations 45 Chapter 5 Pesticide Calculations 65 Chapter 6 Spreader and Sprayer Calibration 79 Chapter 7 Irrigation Calculations 107 Chapter 8 Seeding Rate Calculations 115 Chapter 9 Application of Small Amounts of Material to Greenhouse Pots and Small Field Plots 123 Appendix A Conversion Factors 129 Appendix B Answers to Problems 131 Index 159

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Book SynopsisLet Barb Schwarzthe creator of the Home Staging conceptshow you what it takes to make it in the Home Staging industry. In 1972, Barb Schwarz coined the term Staging to refer to the process of preparing a home for sale, and turned her idea into a brand new industry. Today, thanks to Schwarz''s pioneering efforts, Home Staging has become a big business with enormous profit potential. If you are thinking about starting a Home Staging business of your own or just want to improve upon an existing one, then Building a Successful Home Staging Business is the book for you. Written in a straightforward and accessible style, this practical guide will show you exactly how to set up a Home Staging business, and help you run and maintain the business as it grows. Some of the issues outlined throughout these pages include: How to write a business plan, market your company, and make the most of your resources How to work through the consulting, bidding, and StaTable of ContentsAcknowledgments ix Introduction 1 Chapter 1 From the Beginning 7 Chapter 2 Starting Your Home Staging Business 21 Chapter 3 Your Business Plan 35 Chapter 4 Cover Yourself! 45 Chapter 5 Services Provided by Home Stagers 61 Chapter 6 Bids, Fees, and Consultations 75 Chapter 7 Marketing Your Home Staging Business 95 Chapter 8 How to Work with Real Estate Professionals 117 Chapter 9 Lights, Camera, Action! Actual Staging 129 Chapter 10 The Future of Home Staging 155 Appendix A Sample Documents 171 Appendix B Increasing Real Estate Agent Earnings through Staging 201 Appendix C Showing Instructions for Homeowners 205 Appendix D Staging Criteria 207 Appendix E Moving Checklist 215 Appendix F Regional Chapters for the International Association of Home Staging Professionals 219 Index 231

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Book SynopsisThe optimal approach to design, build, operate, and maintain buildings With this strategic guide to building information modeling (BIM), you'll learn how to implement this new technology as part of a comprehensive systems approach to the design, construction, management, operation, maintenance, and use of buildings. The authors, among the leading experts and pioneers in BIM, show you how BIM supports more streamlined, integrated, and efficient business processes throughout the life cycle of buildings, from their initial conception through their eventual retirement or reuse. The result is better quality buildings, lower construction and operating costs, shorter project turnaround times, and a higher quality of building information to support better business decisions. Moreover, they set forth a plan for incorporating BIM into every organization's existing workflows, enabling you to take full advantage of all the benefits that BIM offers. Everything you need to implemenTable of ContentsForeword xi Introduction xv Chapter 1 Building Industry Challenges and Opportunities 1 Global Trends in Supply and Demand 2 Benchmarking Construction Productivity 3 Construction Productivity Metrics 6 Benchmarking Building Performance 8 Converting Inefficiency and Waste into Profit 10 Benchmarking Waste 11 Identifying Business Opportunities 12 Emerging Business Strategies 15 Choosing the Right Tools, Deploying the Right Tool Suites 16 The BIM Value Proposition 19 Process Engineering 20 Thinking Like an Owner 22 Building Performance Metrics 23 New Metrics for Real Property Valuation 23 Chapter 2 BIM Implementation Strategies 27 Leaving the CAD Era Behind 28 A Systems Approach to BIM Implementation 29 Avoiding Ideological Pitfalls 30 Aligning a BIM Implementation Strategy with Technology Trends 32 Assessing Fundamental Risks 33 Fostering a Culture of Information Stewardship 33 Managing Culture Change 35 Using Technology to Build Trust and Mitigate Risk 36 Maintaining Data Exchange Capabilities 37 Assessing Team Capabilities 41 Managing Expectations 42 Measuring Progress toward Strategic Goals 44 Toward a New Business Paradigm 54 Chapter 3 Business Process Reform 57 Managing Innovation Risk 58 The Imperative of Change 59 Innovation Management Strategies 60 The “I” in BIM 62 Business Reform Strategies 63 Industry-wide Reform Efforts 64 Industry Standards and Innovation 66 The Industry Standards Landscape 68 Aligning Business Strategies with Industry Standards 70 Integrating Information Gathering into the Business Process 72 Leadership and Vision 75 Engaging Business Partners 77 Business Process Modeling 78 Business Process Modeling Case Study 82 Managing Change 83 Populating the Building Information Model 87 Chapter 4 BIM-Based Enterprise Workflow 89 BIM Implementation Fundamentals 90 Sidebar: Integrating Data Collection with Business Processes 94 Business Operations and BIM 98 Marketing/Business Development 99 Human Resources 101 Finance 102 Information Technology 104 Operations 105 Workflow Visualization 108 Chapter 5 The Building Life Cycle 111 Life Cycle Views of Building Information 111 The Feasibility, Planning, and Development View 115 The Design and Construction View 116 The Operations and Maintenance View 118 The Ownership and Asset Management View 123 Chapter 6 Building Information Exchange Challenges 129 Sidebar: Data, Information, Knowledge, and Wisdom 130 Information Management 131 Sidebar: Case Study: Information Management 134 Information Provenance 135 Information Maturity 137 Sidebar: The Wayback Machine: Archiving the Web 138 Information Content Decay 140 Information Electronic Degradation 140 Information Integrity and Continuity 141 Information Transparency, Accessibility, and Security 143 Information Flow 144 The Life Cycle of Information 146 Stakeholder Views 146 Interoperability 146 Chapter 7 Building Information Exchange Requirements 153 The Big Picture 154 Information Delivery Manuals 154 Defining “Best Case” Business Processes 159 agcXML: Organizing Transactional Information 161 SMARTcodes: Automating the Regulatory Process 162 The Construction Operations Building Information Exchange 163 Specifiers Property Information Exchange (SPIE) 166 Coordination View Information Exchange (CVIE) 168 Chapter 8 The Way Forward 171 Workflow: From Sequential to Parallel Processing 173 Business and Contractual Relationships 176 Evolving Roles and Responsibilities 177 Bibliography 179 Index 183

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Book SynopsisFacility management - as any profession encompassing multiple disciplines and integrating technology, people and physical space - is not only complicated but fraught with occasions to be exposed to various legal liabilities Successful facility managers need the ability to manage risk well.Table of ContentsAbout the Author xiii Acknowledgments xv Preface xvii PART I FUNDAMENTALS 1 Introduction 1 1 American Jurisprudence 3 1.1 Introduction 3 1.2 Definition 4 1.3 Functions 4 1.4 Sources of law 6 1.5 Chapter summary 13 1.6 Questions 13 References 14 2 Law in Operation 15 2.1 Introduction 15 2.2 A brief background on US courts 17 2.3 Functions of the US legal system 19 2.4 Chapter summary 31 2.5 Questions 31 References 31 3 Legal Concepts 32 3.1 Introduction 32 3.2 Who are the players? 33 3.3 Statutes 36 3.4 Administrative laws 37 3.5 Executive orders 37 3.6 Common law 37 3.7 Appeals 38 3.8 Recording the common law 39 3.9 The United States Constitution 42 3.10 Legal research 43 3.11 Useful legal theory 44 3.12 Legislation 48 3.13 Procedural and substantive laws 49 3.14 Chapter summary 54 3.15 Questions 54 References 55 Summary of Part I 56 PART II FACILITY MANAGEMENT AND THE LAW 57 Introduction 57 4 Property Law I: Rights 59 4.1 Introduction 59 4.2 What is property? 60 4.3 Property law 61 4.4 Personal property for Facility Managers 62 4.5 Property ownership 63 4.6 Rights to real property 66 4.7 Legal duties of the parties 68 4.8 Chapter summary 69 4.9 Questions 69 References 70 5 Property Law II: Responsibilities 71 5.1 Introduction 71 5.2 Legal duty of care 72 5.3 Americans with Disabilities Act 74 5.4 Chapter summary 77 5.5 Questions 77 6 Environmental Law 79 6.1 Introduction 79 6.2 Historical perspective 80 6.3 Complications with environmental law 80 6.4 The role of regulators 81 6.5 Sources of environmental law 81 6.6 State laws 86 6.7 Common violations 87 6.8 Chapter summary 88 6.9 Questions 89 References 89 7 Tort Law 90 7.1 Introduction 90 7.2 What is a tort? 91 7.3 Defenses to torts 98 7.4 Premises liability 100 7.5 Damages 105 7.6 Chapter summary 106 7.7 Questions 106 References 107 8 Contract Law 108 8.1 Introduction 108 8.2 Defining contract law 109 8.3 Autonomy to contract 109 8.4 Built environment contracts 110 8.5 Contract elements 112 8.6 Statutes of fraud 114 8.7 Other legal issues in contract law 114 8.8 Contract interpretation 115 8.9 Contractual duty 118 8.10 Preserving the risk assignment 120 8.11 The property lease contract 120 8.12 Additional contract concepts 124 8.13 Chapter summary 125 8.14 Questions 125 References 126 9 Criminal Law 127 9.1 Introduction 127 9.2 Criminal procedure 128 9.3 Facility management and crime 134 9.4 Chapter summary 138 9.5 Questions 138 References 139 10 Employment Law 140 10.1 Introduction 140 10.2 Employment statutory law overview 141 10.3 Independent contractors 144 10.4 Labor law 147 10.5 Chapter summary 151 10.6 Questions 151 References 152 11 Emerging Legal Issues 153 11.1 Introduction 153 11.2 Environmental justice 154 11.3 The Construction Manager 155 11.4 Project delivery systems 157 11.5 Surety bonds 160 11.6 Design bid build 160 11.7 Design build 161 11.8 Construction Manager at risk 161 11.9 Construction Manager, agent 162 11.10 Integrated Project Delivery 162 11.11 Design services 163 11.12 Evidence laws and their impact on facility management 165 11.13 Chapter summary 169 11.14 Questions 169 References 169 Summary of Part II 170 PART III APPLICATION 171 Introduction 171 12 Responsibilities of the Facility Manager 173 12.1 Introduction 173 12.2 Professional services 173 12.3 Chapter summary 193 12.4 Questions 194 References 194 13 The Professional Facility Manager and the Law 195 13.1 Introduction 195 13.2 Health and safety management 197 13.3 Physical security issues 201 13.4 Vicarious liability 206 13.5 Premises liability litigation 215 13.6 Chapter summary 218 13.7 Questions 218 References 219 14 Risk Management 220 14.1 Introduction 220 14.2 Risk management 221 14.3 Conflict avoidance 225 14.4 Insurance 230 14.5 Chapter summary 237 14.6 Questions 238 References 238 Summary of Part III 239 Cases 240 Index 243

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Book SynopsisHurricane Andrew, the Mississippi River floods, a fire in the basement of a high-rise office buildingdisasters cost billions in lost business every year. This book helps companies create and implement disaster contingency plans in event of a business interruption. It shows what to do before, during and after the emergency.Table of ContentsThe Facility Professional. Why a Disaster Planning and Recovery Strategy? Problems and Performance. Prescriptives. Risk Management. Managing Risks: Reducing the Probability of Problems, Impacts, andConsequences. The Vulnerability Search, Vulnerability Analysis, and VulnerabilityRectification. Contingency Management. "...But the Process is Tedious." Communication. Myths and Some Precarious Perceptions. Appendices. Glossary. Index.

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Book SynopsisEffective Maintenance The Key to Profitability Paul D. TomlingsonPlant maintenance represents a high percentage of operating costsin many industries--and as global competition increases, so doesthe need for reduced downtime and cost-effective maintenance.Effective Maintenance is geared toward helping managers develop,measure, and enhance the maintenance organization. Every aspect ofthis multi-faceted topic is explored and explained--with anemphasis on practical, use-it-today advice. This comprehensive,results-oriented resource will help you to: * Establish what maintenance should be doing in your plantenvironment * Determine whether maintenance is organized correctly * Find out whether maintenance is performing effectively * Implement an improvement program, if needed * Ensure continuous improvement and effective performance Invaluable coverage includes team organization, predictive andpreventive techniques, planning, scheduling, and effective workcontrol. This Table of ContentsHOW SHOULD MAINTENANCE ORGANIZE, DEFINE, AND EXECUTE ITS PROGRAM TOBEST SUPPORT YOUR OPERATIONS? Maintenance Organization. Maintenance Program. Preventive Maintenance. Planning, Scheduling, and Work Execution. Labor Control. Information. Maintenance Engineering. Non-maintenance Work. Shop Operation and Services. Material Control. Training. WHAT SHOULD YOU EXAMINE TO ESTABLISH THAT: THE PLANT ENVIRONMENT ISCONDUCTIVE TO THE SUCCESS OF MAINTENANCE/ MAINTENANCE IS ORGANIZED TO RESPOND QUICKLY AND EFFECTIVELY TO ITSOBJECTIVES WHILE MAKING THE BEST USE OF ITS PERSONNEL?/THEMAINTENANCE PROGRAM IS WELL-DEFINED AND UNDERSTOOD BY THOSE WHOCARRY IT OUT, USE ITS SERVICE (OPERATIONS), OR SUPPORT IT (STAFFDEPARTMENTS)?/ MAINTENANCE PERFORMANCE IS ASSESSED AND STEPS ARE BEING TAKEN TOACHIEVE IMPROVEMENT? Environment: Encourages Success. Organization: Responsive and Efficient. Program: Understood and Supported. Performance: Assessed and Improved. WHAT EVALUATION AND IMPROVEMENT STRATEGY WILL ENSURE SUCCESSFULMAINTENANCE PERFORMANCE? Evaluation and Improvement Strategy. Appendices. Index.

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Book SynopsisProven set of best practices for security risk assessment and management, explained in plain English This guidebook sets forth a systematic, proven set of best practices for security risk assessment and management of buildings and their supporting infrastructures.Trade Review"Used by government and private corporations, it sets forth a systematic, proven set of best practices for security risk assessment and management of both buildings and their supporting infrastructure." (ENR.com; 11/7/07)Table of ContentsFigures xv Tables xix Preface xxi Acknowledgments xxv Part I 1 1 Security Risk Assessment and Management Process 3 1.1 Introduction 3 1.2 Security Risk Equation 6 1.3 Security Risk Assessment and Management Process 8 1.3.1 Facility Characterization 9 1.3.2 Threat Analysis 10 1.3.3 Consequence Analysis 11 1.3.4 System Effectiveness Assessment 13 1.3.5 Risk Estimation 16 1.3.6 Comparison of Estimated Risk Levels 17 1.3.7 Risk Reduction Strategies 17 1.4 Presentation to Management 18 1.5 Risk Management Decisions 18 1.6 Information Protection 19 1.7 Process Summary 19 1.8 References 20 1.9 Exercises 21 2 Screening Analysis 23 2.1 Introduction 23 2.2 Screening Analysis Methods 23 2.3 Summary 30 2.4 References 30 2.5 Exercises 30 3 Facility Characterization 31 3.1 Introduction 31 3.2 Undesired Events 32 3.3 Facility Description 33 3.3.1 Physical Details 33 3.3.2 Cyber-Information System 34 3.3.3 Facility Operations 34 3.3.4 Security Protection Systems 35 3.3.5 Workforce Description 38 3.3.6 Restrictions, Requirements, Limitations 39 3.4 Critical Assets 40 3.4.1 Generic Fault Tree 40 3.4.2 Identifying Critical Assets 42 3.5 Protection Objectives 44 3.6 Summary 45 3.7 References 46 3.8 Exercises 46 4 Threat Analysis 49 4.1 Introduction 49 4.2 Sources of Threat Information 50 4.2.1 Local and State Sources 51 4.2.2 National Sources 52 4.3 Adversary Spectrum 53 4.4 Adversary Capability 56 4.5 Threat Potential for Attack 58 4.5.1 Outsider Threat 62 4.5.2 Insider Threat 69 4.6 Summary 71 4.7 References 71 4.8 Exercises 72 5 Consequence Analysis 75 5.1 Introduction 75 5.2 Reference Table of Consequences 75 5.3 Consequence Values for Undesired Events 77 5.4 Summary 81 5.5 References 81 5.6 Exercises 81 6 Asset Prioritization 83 6.1 Introduction 83 6.2 Prioritization Matrix 84 6.3 Summary 85 6.4 References 85 6.5 Exercises 86 7 System Effectiveness 87 7.1 Introduction 87 7.2 Protection System Effectiveness 88 7.2.1 Adversary Strategies 88 7.2.2 Physical Protection System Effectiveness 90 7.2.3 Cyber-Protection System Effectiveness 106 7.3 Summary 116 7.4 References 117 7.5 Exercises 118 8 Estimating Security Risk 121 8.1 Introduction 121 8.2 Estimating Security Risk 121 8.2.1 Conditional Risk 122 8.2.2 Relative Risk 122 8.3 Summary 125 8.4 References 125 8.5 Exercises 125 9 Risk Reduction Strategies 127 9.1 Introduction 127 9.2 Strategies for Reducing Likelihood of Attack 127 9.3 Strategies for Increasing Protection System Effectiveness 129 9.3.1 Physical Protection System Upgrades 129 9.3.2 Cyber-Protection System Upgrades 129 9.3.3 Protection System Upgrade Package(s) 129 9.4 Strategies for Mitigating Consequences 132 9.4.1 Construction Hardening 133 9.4.2 Redundancy 141 9.4.3 Optimized Recovery Strategies 143 9.4.4 Emergency Planning 145 9.5 Combinations of Reduction Strategies 148 9.6 Summary 149 9.7 References 150 9.8 Exercises 151 10 Evaluating Impacts 153 10.1 Risk Level 153 10.2 Costs 157 10.3 Operations/Schedules 159 10.4 Public Opinion 160 10.5 Other Site-Specific Concerns 160 10.6 Review Threat Analysis 161 10.7 Summary 162 10.8 References 162 10.9 Exercises 163 11 Risk Management Decisions 165 11.1 Introduction 165 11.2 Risk Assessment Results 166 11.2.1 Executive Summary 167 11.2.2 Introduction 167 11.2.3 Threat Analysis 168 11.2.4 Consequence Analysis 168 11.2.5 System Effectiveness Assessment 169 11.2.6 Risk Estimation 169 11.2.7 Risk Reduction Strategies and Packages 170 11.2.8 Impact Analysis 170 11.2.9 Supporting Documentation 171 11.2.10 Report Overview 171 11.3 Risk Management Decisions 171 11.4 Establish Design Threat 173 11.5 Summary 174 11.6 References 174 11.7 Exercises 174 12 Summary 175 12.1 Facility Characterization 177 12.2 Threat Analysis 178 12.3 Consequence Analysis 180 12.4 System Effectiveness Assessment 180 12.5 Risk Estimation 182 12.6 Comparison of Estimated Risk Level to Threshold 183 12.7 Risk Reduction Strategies 183 12.8 Analysis of Impacts Imposed by Risk Reduction Upgrade Packages 184 12.9 Presentation to Management 185 12.10 Risk Management Decisions 185 Part II 187 13 Demonstration of the Security Risk Assessment and Management Process 189 13.1 Introduction 189 13.2 Security Risk Assessment and Management Process 190 13.3 Screening Analysis 192 13.4 Facility Characterization 195 13.5 Operations 196 13.6 General Description 198 13.7 Threat 214 13.8 Consequences 228 13.9 Prioritization Analysis 238 13.10 Protection System Effectiveness 243 13.10.1 Physical Protection System Effectiveness 245 13.10.2 Analysis of Blast Effects 264 13.11 Estimation of Risk 269 13.11.1 Risk Summary 269 13.12 Risk Reduction Strategies 272 13.12.1 Physical Protection System Upgrades 273 13.12.2 Result of Physical Protection System Upgrades 276 13.12.3 Cyber-Protection System Upgrades 280 13.12.4 Results of Cyber-Protection System Upgrades 281 13.12.5 Consequence Mitigation Upgrades 281 13.12.6 Summary 284 13.13 Impact Analysis 285 13.13.1 Impacts of Upgrade Package 285 13.13.2 Impacts of Consequence Mitigation Package 288 13.14 Presentation to Management 288 13.14.1 Threat Description 289 13.14.2 Security Risk Estimates for the Baseline System 289 13.14.3 Risk Reduction Packages 290 13.14.4 Impact Analysis for Risk Reduction Package 294 13.15 Risk Management Decisions 295 Appendix A: Generic Fault Tree for Buildings 297 Appendix B: Adversary Sequence Diagrams 303 Appendix C: Physical System Effectiveness Worksheets 309 Appendix D: Insider Threat 329 Acronyms 345 Glossary 347 Index 353

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Book SynopsisBuilding maintenance now accounts for over half the construction industry''s output. Therefore, there has been growing recognition of the role of the building maintenance manager. Since it was first written by Reg Lee, this book has played a significant part in developing the framework of the subject, covering in a systematic and comprehensive way a wide range of issues from the legal to the technical and financial. The Fourth Edition, the first in 14 years, has been substantially revised by Paul Wordsworth of Liverpool John Moores University. It provides an overview of new developments, changes in legislation and information technology, a more scientific approach to the section on defect diagnosis, and a new chapter on the increasingly important subjects of conservation and the environment. The book provides a core text for undergraduates of building surveying and students of facilities management.Table of ContentsMaintenance system; Maintenance standards; Statutory control; Maintenance planning; Cost control; Information management; The maintenance organisation; Maintenance procurement; Service delivery; Repair diagnosis; Conservation and the environment; Standard maintenance descriptions; Bibliography

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Book SynopsisTap into Joel Levitt's vast array of experience and learn how to improve almost any aspect of your maintenance organization (including your own abilities)! This new edition of a classic first educates readers about the globalization of production and the changing of the guard of maintenance leadership, and then gives them real usable ideas to aid in these areas. Completely reorganized so that material is presented within the context of major sections, the second edition tells the story of maintenance management in factory settings. It provides coverage of potential problems and new opportunities, what bosses really want, specifics for improvement of maintenance and production, World Class Maintenance Management revisited and revised, quality improvement, complete coverage of current maintenance practices, processes, process aids, interfaces and strategies, as well as personal and personnel development strategies.   Contains a specialized glossary so users can

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Book SynopsisThe basic forces that drive societal change—from demographic shifts, to advances in technology, and transitions in economic functions—have influenced the shape of cities throughout history. This book explains America's urban renaissance and establishes a framework to understand and capitalize on the range of real estate opportunities available in cities across the country.

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Book SynopsisThe analysis of the four historic sites featured in this publication - Grosse Ile and the Irish Memorial National Historic Site in Canada, Chaco Culture National Historical Park in the United States, Port Arthur Historic Site in Australia, and Hadrian's Wall World Heritage Site in the United Kingdom - provides valuable insight into the creation and management of heritage values. Each case study articulates how values are identified and assessed by the governing bodies; where (and with whom) the values reside; how the values are implemented into management policies and objectives; and the impact that these decisions have on the sites themselves. This book will be a vital tool for institutions and individuals engaged in the study or practice of site management, conservation planning, and/or historic preservation. Also included is a CD-ROM that contains supplemental management and planning documents created and used by the site-management authorities.

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Book SynopsisThe Residential Pathway - APC Essentials was written to facilitate and encourage candidates preparing for the RICS Assessment of Professional Competence (APC) to become Chartered Surveyors. The book will help candidates, their Counsellors and Supervisors to understand:â The requirements of the Residential pathwayâ The detail of the technical competenciesâ How to select suitable competenciesâ How to demonstrate the required knowledge and experience, andâ How to succeed in the final interviewIt will also be a useful reference for AssocRICS candidates and qualified professionals.This concise book has clear headings to guide readers, with bullet-point checklists and signposting to key themes and important sources for further reading. It alerts readers to the need to be aware of changes and developments in the residential sector, and to the wider economic, social, and political factors that influence it. The book includes lists of relevant

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Book SynopsisThis insightful book presents a comprehensive understanding of the new technologies impacting the digital era of built asset and facility management. Informative and accessible, it illustrates how the concepts, principles, strategies and applications of digital built asset management can be improved and implemented in real-life practice.

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Book SynopsisDon’t trade your 40-hour workweek for an 80-hour a week side hustle.The promise of entrepreneurship is to create a lifestyle of freedom - but the pursuit often leads to a time bankrupt life.If you’re an overworked employee who’s done with the 9-to-5, a serial entrepreneur who has yet to realize the American dream, or a burned outside hustle owner who’s tired of the grind, this book was written for you.Passive income expert Brian Page will guide you step-by-step through 38 bitesize chapters that will teach you how to ditch the rat race and enjoy the “Passivepreneur” lifestyle. In Don’t Start a Side Hustle, you will learn how to: Trade working your ass off in exchange for hard-working assets. Create cash flow from products, services, and properties you don’t own. Become an “income producer” instead of an “income earner.” Live a li

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Book SynopsisFor the first time ever, five-time number-one RE/MAX agent worldwide, Jordan Cohen, reveals his secret sales strategies that will elevate your real estate sales career to the highest levels.Jordan Cohen started out selling entry-level houses in Southern California over thirty years ago, before transitioning to the luxury market. Always working alone as an individual agent without a partner or a team, he consistently sets new sales records year after year, including 2021 where he closed over $314 million in residential real estate. In The Agent’s Edge, he teaches agents of all levels how to win listings, take advantage of every opportunity and make your fortune in the fast-paced, exciting world of real estate sales. Whether you’ve been in the business for decades, are just starting out, or somewhere in between, these strategies will work for you.In this powerful and entertaining guide with a heartwarming forward from Sylvester Stall

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Book SynopsisReal estate activity across national boundaries (investment, development and asset management) is firmly established as a major component of global economic activity. International Real Estate provides the understanding of real estate strategies and transactions that cross national boundaries. International organizations lament the narrow perspective of professionals in the real estate field, which stems from training that takes a parochial rather than international view of the practices and processes of real estate markets. This book takes an explicitly international perspective to the decision-making process leading to final ''accept'' or ''reject'' investment decisions. It will be the first to adopt an institutional approach that directly addresses the problems of how to identify and avoid the main pitfalls of cross-border investment in real estate. The key to understanding international real estate comes from understanding the impact on investment and management decisionTrade Review'an important and very valuable contribution to the understanding of the pitfalls and the functioning of foreign real estate markets. International Real Estate - An Institutional Approach is truly inspiring. It is written in a clear and understandable manner and can, without doubt, serve most participants of international real estate markets as a guide or 'handbook' for carrying out or advising on real estate investments in foreign market environments. Recommended to investors, corporate real estate and funds managers or project developers as well as undergraduate and postgraduate students. ' Building Research & Information 2005 33(3) This book is a wonderful contribution to greater knowledge and I look forward to making much use of it. It may hold the promise of fewer acts of self-destruction in our industry but it is also a fascinating insight into the disconnection between rational analysis and action.’ Jeremy Newsum, Group Chief Executive, Grosvenor Group HoldingsTable of ContentsContributors ix Foreword by Jeremy Newsum, Grosvenor Group Holdings xi Preface xiii Part 1 Analysis of Real Estate Transactions in Unfamiliar Markets, Using an Institutional Approach 1 1 Real Estate Transactions: an Institutional Perspective 3 William Seabrooke and Hebe Hwee Hong How The international real estate phenomenon 3 Real estate transactions and transacting 4 Transaction cost concepts 14 A transaction-based approach lends itself to institutional analysis 28 2 Resolving Institutional Uncertainty in International Real Estate Decisions 35 William Seabrooke and Paul Kent The institutional nature of transactions 35 Real estate transactions 37 A scoping template for 'mapping' the institutional 'landscape' within which a real estate transaction takes shape 55 Conclusion 70 3 An Institutional Analysis of the Subject Matter of Real Estate Transactions 73 Paul Kent Property rights in institutional analysis 73 Institutional determinants of title to real estate in Hong Kong 76 Institutional determinants of property rights in real estate in the PRC 81 Conclusion 88 Part 2 Evolution of the Institutional Context of International Real Estate 93 4 Local Property Markets and Effective Flexible Market Institutions 96 Michael A. Goldberg The issues 96 Global forces introduced: an overview 97 Indications of global integration in urban property markets 100 Local, regional and national forces impinging on global cities 102 Globalisation of world city property markets: observations and caveats on volatility 105 Vancouver: an emerging world city facing prototypical issues in the global economy 107 Vancouver’s globalised property market: the cycle of the late 1980s 111 Policy issues and fl exible institutional responses for global cities when they are both determinants and outcomes of globalisation 113 Public attitudes to cope with change 115 Possible national government roles in urban policy in a global setting 119 Growing vulnerability of cities in the connected global environment 122 Conclusions 122 5 Facilitation and Constraint: Institutions of Urban Planning in Hong Kong 130 Bo Sin Tang, Sujeet Sharma, Stanley Chi Wai Yeung Urban planning and development control 133 Planning, politics and economy 144 Conclusions 148 6 Emerging Institutions in Europe 155 Derek C. Nicholls Historical context 155 Single market 157 Single continent? 160 Implications for real estate markets 168 7 Institutional Aspects of Real Estate Investment and Project Appraisal 173 Eddie Chi Man Hui and Yat Hung Chiang Institutional aspects 173 Institutional features of project appraisal 186 Role of international funding agencies: the World Bank and the Asian Development Bank 190 Conclusion 193 Part 3 Institutional Aspects of National Real Estate Markets 197 8 US Pension Funds and Real Estate: Still Crazy After All These Years 200 Bernard Winograd In the beginning… 201 The end of innocence 204 The cavalry arrives 205 The pension funds react 211 Where do we go from here? 215 9 Real Estate Markets in the United States 220 Mark J. Eppli and Charles C. Tu The interrelation between the space and capital markets 223 Space markets in the United States 227 Capital markets in the United States 235 The space market/capital market disconnection 245 Summary 259 10 Real Estate Markets in the United Kingdom 262 Andrew Baum UK real estate: the asset class 262 The sectors: principal characteristics 266 The vehicles available for property investment 269 Commercial property owners 282 Property fund managers and advisers 284 The role of government 288 Conclusion 290 11 Real Estate Markets in Canada 293 C. Tsuriel Somerville Government institutions and real estate 295 Property rights 299 Land-use regulation 302 Canadian real estate markets 306 Conclusion 321 12 Real Estate Markets in Japan 325 Yu Ichiro Kawaguchi The Japanese rental market 326 The market for ownership of real estate assets 329 Capital markets 336 Conclusion 339 13 Real Estate Markets in Mainland China 342 Chang Chun Feng and Stanley Chi Wai Yeung Market structure 342 The reform of urban land-use policy 343 Reform of the urban housing system 347 Relationship between real estate industry and national economic development 352 Long-term development of the real estate market in China 356 Acknowledgement 361 References and further reading 361 Index 363

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Book SynopsisThis guide shows how to implement a sustainability strategy in properties across different sectors including offices, retail and manufacturing. It explains the facilities manager's role in incorporating sustainability into the whole life-cycle of a building - from initial briefing to final disposal.Trade Review'Gives detailed practical guidance and information which can be implemented to integrate sustainability into the day-to-day activities of those who manage buildings.' June issue Croner's Voluntary Organisation Management 'In addition to case studies many other things are done to make this a practical source for the reader; there are photographs, diagrams and models, questionnaires, tables, graphs and a very helpful list of other sources to follow up many issues in more detail depending on your interests.' Building Engineer 'As sustainable practice becomes, of necessity, the norm in all aspects of society, facilities managers will find this book a useful point of reference in their daily work. Those new to the field will be hard-pressed to come across a better overview of the subject. For students of facilities management and related subjects this book represents an important introduction to and treatment of the topic and one that should remain useful throughout their professional careers.' Professor LovedayTable of ContentsCase Studies. Company Profiles. Preface. Introduction. 1. Sustainable development and facilities management. 2. Sustainable Business Management. 3. Facilities Lifecycle. 4. Operation of the Facility. Further reading. Websites. Appendix 1: Sources and documents relevant to environmental management for facilities managers. Appendix 2: Initiatives/bodies relevant to sustainable design, construction and property. Index

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Book Synopsis* Presents a fresh light on facilities management by considering front-of-house aspects. * Treats workplace productivity and customer service as its central theme. * Brings together a number of relevant themes from the design of the workplace to customer service and stakeholder management.Table of ContentsPreface xi Contributors xiii 1 Facilities Change Management in Context 1 Edward Finch Chapter Overview 1 1.1 Forces of Change Affecting the Built Environment 1 1.2 Inertia and Change 2 1.3 Understanding the S-curve 3 1.4 The Context of Change 5 1.4.1 State Versus Direction 6 1.5 Facilities Management and the Business of Change 8 1.6 The Scope of Facilities Change Management 9 1.7 Replacing Like with Unlike 11 1.8 The Intelligent Client 11 1.9 The Change Management Cycle 12 1.9.1 Recognise 13 1.9.2 Evaluate 14 1.9.3 Adjust 14 1.9.4 Carry Out 15 1.9.5 Track 15 1.9.6 Treasure 15 1.10 Summary 16 2 Change Readiness 17 Edward Finch Chapter Overview 17 2.1 Service Providers and Partnering 18 2.2 Outsourcing Relationships 18 2.3 The FM Supply Chain 20 2.4 Flexibility in Support of Change Readiness 21 2.5 Building Design Decisions and Flexibility 22 2.6 Types of Flexibility 23 2.7 Conclusions 24 3 Form, Function and the Economics of Change 26 James Pinder, Simon Austin, Rob Schmidt III, and Alistair Gibb Chapter Overview 26 3.1 Introduction 26 3.2 Changing Demands 27 3.3 Designing for Adaptability 31 3.4 Adaptive Re-use 35 3.5 Conclusions 38 3.6 Acknowledgements 38 References 39 4 The Change Management Challenge in Growth Firms 42 Paul Dettwiler Chapter Overview 42 4.1 Introduction 43 4.2 The Dynamic Relation of Facilities Management Variables and Growth Firms 44 4.3 The External Factors Relevant to FM 47 4.4 External Factors Relevant to FM Requirements 50 4.5 Discerning the Relevance of Needs 51 4.6 Summary 55 5 The Business of Space 57 Danny Shiem Shin Then Chapter Overview 57 5.1 Introduction 58 5.1.1 Space as a Business Resource 58 5.1.2 Technology and Its Impact on the Corporate Workplace 59 5.2 Context of Space Planning and Management 59 5.2.1 Business Management and Economic Drivers 59 5.2.2 Business Planning and Space Planning 60 5.3 Strategic Space Planning --- The Accommodation Strategy 61 5.4 Assessing Demand --- Organisational Needs 63 5.5 Assessing Supply -- Premises Audit 65 5.6 Reconciling Demand and Supply -- Facilities Solutions 67 5.7 Maintaining Strategic Relevance 69 5.8 The Need for Dialogue 70 5.9 Managing Occupancy Cost --- Monitoring Utilisation 70 5.10 Managing Space Demand Over Time 72 5.10.1 Future Role of Work and Workplace Design 72 5.10.2 Implications on Workplace Management 73 5.11 Acknowledgements 74 6 Project Inception: Facilities Change Management in Practice 76 Jim Smith and Peter Love Chapter Overview 76 6.1 Introduction 76 6.2 Project Inception 78 6.3 Definition of Project Inception 79 6.4 The Decision to Build 81 6.5 Framework for the Decision to Build 82 6.6 Gaps/Discontinuity in the Process 82 6.7 Model of the Project Inception Process 83 6.8 Performance Briefing 84 6.9 Example Performance Brief 86 6.10 Summary 86 7 Pre-design Evaluation as a Strategic Tool for Facility Managers 92 Sheila Walbe Ornstein and Claudia Andrade Chapter Overview 92 7.1 Introduction 92 7.2 The Pre-design Evaluation Stage 93 7.3 Pre-design Evaluation: Methods and Techniques 96 7.3.1 Facility Audit (Performance Evaluation of the Building Infrastructure) 97 7.3.2 Space Audit (Performance Evaluation of the Physical Occupation) 97 7.3.3 Survey and Analysis of the Legislative Restrictions 98 7.3.4 Financial Feasibility Studies 98 7.3.5 User Satisfaction Evaluation 98 7.3.6 Data Gathering for the Project Briefing 99 7.3.7 Design Team Briefing (Focus on the Definition of the Design Team) 100 7.3.8 PDE final report 101 7.4 Case Study Example 102 7.5 Conclusions 105 8 Implementing Change 108 Melanie Bull and Tim Brown Chapter Overview 108 8.1 Participation in the Move 108 8.2 The Project Team and Preparing the Stage 109 8.3 Alternative Workplace Strategies and Space Utilisation 111 8.4 Communication 112 8.5 Change Management Theory 112 8.6 Communication in Change Management 113 8.7 Communication Methods/Mediums 114 8.8 Case Study 115 8.9 Communication Methods Used 115 8.10 Feedback 116 8.11 Satisfaction with Method Used 117 8.11.1 Communicating Impact and Reason for Change 117 8.11.2 Suggested Methods for Improving Communication 118 8.12 Satisfaction 118 8.13 Communication of Change Not Appropriate or Effective 118 8.13.1 Case Study: Conclusion and Recommendations 119 8.14 Recommendations 120 9 User Empowerment in Workspace Change 123 Jacqueline C. Vischer Chapter Overview 123 9.1 The ‘Science’ of User Participation 123 9.2 Facilities Managers and User Participation 124 9.3 The New Workspace Opportunity 125 9.4 Principles of Workspace Transformation 128 9.4.1 Transformation as Imperative 129 9.4.2 Play Out the Process 130 9.4.3 Embrace Conflict 131 9.4.4 Avoid the Default 132 9.4.5 Not a Zero-sum Game 133 9.4.6 Empowerment is Key 133 9.4.7 Change is Positive 134 9.5 Results of Empowering Building Users 135 10 Post-occupancy Evaluation of Facilities Change 137 Theo J.M. van der Voordt, Iris de Been and Maartje Maarleveld Chapter Overview 137 10.1 Introduction 138 10.2 Aims and Objectives of Poe 138 10.2.1 Testing Aims and Expectations 138 10.2.2 Exploration and Testing of Theory 139 10.2.3 Improving Understanding of Decision-making Processes 139 10.2.4 Database of Reference Projects 140 10.2.5 Input to Existing or New Decision-making Processes 140 10.2.6 Tools, Design Guidelines and Policy Recommendations 140 10.3 Data-collection Methods 140 10.3.1 WODI Light 143 10.3.2 WODI Light Performance Indicators: Satisfaction and Dissatisfaction 143 10.3.3 Workplace Game 144 10.3.4 Space Utilisation Monitor (SUM) 146 10.4 Application in Practice: A Case Study 146 10.4.1 Context and Aims of the Case Study 146 10.4.2 Data Collection 147 10.4.3 Moving in 148 10.4.4 Post-occupancy Evaluation 149 10.4.5 Lessons Learned 151 10.5 Concluding Remarks 151 11 Change and Attachment to Place 155 Goksenin Inalhan and Edward Finch Chapter Overview 155 11.1 The Age of Everything 155 11.2 Loss and Grief 156 11.3 Is Place Attachment Healthy? 158 11.4 Dimensions of Place Attachment 160 11.5 The Process of Place Attachment 161 11.6 Evidence of Place Attachment and Territoriality in the Workplace 165 11.6.1 Employees’ Predisposition to Change 167 11.6.2 Attitudes Towards Existing Workspaces 167 11.6.3 Retrospective Views of the Change 167 11.7 Findings 169 11.8 Implications 170 12 Change Management and Cultural Heritage 175 Ana Pereira Roders and John Hudson Chapter Overview 175 12.1 Introduction 175 12.2 Cultural Heritage 176 12.2.1 Cultural Significance 178 12.3 Cultural Heritage Management 181 12.3.1 Cultural Heritage Assessments 182 12.3.2 Cultural Heritage Impact Assessments 185 12.4 Change Management and Cultural Heritage 187 References 187 Index 191

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Book SynopsisFrom Training to Performance in the 21st Century is a seriessponsored by the National Society for Performance and Instruction(NSPI) which provides valuable how-to resources to help trainers,human resource professionals, and human performance technologistsimprove performance in the workplace. This book is part of thefirst three-volume set, Designing the Work Environment for OptimumPerformance, which shows how to fix the workplace, not the worker. The set provides hands-on tools to help create work environmentsthat support human performance. Draws on numerous scientific studies and the author's professionalexperience in assessing real-life ergonomic problems in diverseworkplaces nationwide to provide a systematic approach includingreproducible checklists and worksheets--for performing ergonomicassessments to identify and correct health hazards at work. He presents a variety of practical, cost-effective solutions fromadjusting chairs, lowering computer keyboards, taking frequentmicrobreaks, and finding new ways of performing repetitivetasks--for preventing work-related health problems.Trade Review"Occupational health and safety practitioners no longer need to be apprehensive about ergonomic issues in the workplace. Lee Ostrom's straightforward methods can readily enable all of us to solve many problems as well as identify those requiring outside help." --Ron Williams, CIH, CSP, NPC ServicesTable of ContentsPart One: How the Physical Work Environment AffectsPerformance 1. What Are the Benefits of Ergonomic Workplace Design? Part Two: Techniques for Creating the Ergonomically-SoundWorkplace 2. Assessing Workplace Ergonomics 3. Posture: Creating and Maintaining Healthy Body Alignment 4. Work Activities: Eliminating the Risk of Injury 5. Environment: Ensuring Proper Lighting and Visibility 6. Making Follow-Up Adjustments Part Three: Techniques in Action 7. Restoring Lost Productivity: The Case Study of the SpringfieldLoan Office Part Four: Resources A.Accident Statistics Review Sheet B.Interview WorksheetsC.Worksheet for Organizing the Ergonomic Assessment D.Assessmentand Evaluation Worksheets E.Furniture and Equipment SelectionWorksheets F.Glossary

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Book Synopsis"An engaging real estate book that takes a thoughtful approach to building communities." —Kirkus ReviewsReal Estate, A Love Story shows the next generation of entrepreneurs how to pursue profit while building a human-centered future for American cities.Growing up on New York's Upper West Side in a bustling family of Jewish immigrants, Joshua Benaim discovered the power of place as he learned from his grandfather the art of minimizing risk while pursuing value in the world's toughest business—New York City real estate. And when a chance encounter in a cab led him to study opera, Benaim's time as a touring baritone inspired him to bring the poetry, passion, and historical authenticity of music to the world of business.In urban real estate, Benaim sees unique opportunities—the chance for us to follow our dreams, find love, nurture one another, and experience art in the everyday.But when Covid-19 disrupted our lives, radically changing the way we use our private and public spaces, he faced a question: Are cities—and the real estate industry that sustains them—obsolete?Benaim says no. The city is not dead. It is being reborn.Guided by a set of traditional values that prize fairness, honor, beauty, and respect for the communities in which he works, Benaim shares his wisdom through this lyrical story in four parts:I. How I Fell in Love with Real EstateII. Real Estate Investment and the Handshake PhilosophyIII. The Art of Real Estate DevelopmentIV: The Future of Real EstateAn intimate blend of memoir and business strategy, Real Estate, A Love Story is a guide for those shaping their own paths and anyone who believes in human, value-driven enterprise.Trade Review"If Covid and autocrats get you down, Joshua Benaim's new book will help you replace fear with hope and see the beauty in the people and the world around you. For anyone who wants to learn the business of real estate and build a meaningful career on a foundation of humanity and inspiration, it's a journey of joy." Arthur Segel, Baker Foundation Professor of Management Practice, Poorvu Family Professor of Management Practice (ret.), and Cofounder of TA Associates Realty"Institutional investors often wonder how to invest in and solve the shortage of affordable housing in the U.S. Joshua Benaim has pointed the waybut not in any conventional framework. Beyond tax incentives or charitable efforts that can only provide a limited solution, his market-based and design-focused approach offers very real and very desirable solutions. Who knew that a team of influencers that include Beethoven, Tolstoy, and Warren Buffett could show us the way? Mr. Benaim did. Whether it's insight on the inner workings of cities, ethical negotiating practices, or partnerships with communities, tenants, and governments, his vivid personal stories and profiles of thought leaders from every walk of life make this a must-read for serious investors in US real estate." Gunnar Branson, CEO, AFIRE"An engaging real estate book that takes a thoughtful approach to building communities" Kirkus Reviews

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