Office management Books

Book SynopsisHere's what you should know to manage data records efficiently With proper electronic data management, your business can lower costs, improve efficiency, eliminate duplication, and be protected in the event of a lawsuit.Table of ContentsIntroduction 1 About This Book 1 Conventions Used in This Book .2 Foolish Assumptions .2 How This Book Is Organized 2 Part I: Setting the Stage .3 Part II: Filing Made Simple 3 Part III: Capturing Records .3 Part IV: Parking Spaces .3 Part V: Creating a Plan 4 Part VI: The Part of Tens .4 Bonus Content: Appendix .4 What You’re Not to Read 4 Icons Used in This Book .5 Where to Go from Here .5 Part I: Setting the Stage 7 Chapter 1: Fundamentally Speaking .9 The Inside Scoop — Terms and Terminologies .10 What is information? .10 For the record 10 Business value 11 Nonvalue .11 The information life cycle .12 Grooving with the records (and the information retention schedule) 13 Hold on! .13 Role Playing 13 The Records and Information Manager 14 The evolution of the records manager 15 The big bang! 15 School is in session 16 I can associate with that .17 Let me see your credentials .17 I’ve got to do what?! .20 The written word .20 Professionally speaking 22 I’m Excited — Why Aren’t You? .23 Core function junction 23 Show me the benefits! .23 Trimming expenses .24 Improving efficiencies .26 Increasing staff productivity 27 Risky business 28 Creating your support group .29 Marketing Your Program 33 Chapter 2: Appraising .35 Preparing for the Appraisal 35 Push for the purge .36 Don’t forget the hard drives .37 Choosing an Appraisal Method .39 A method to the madness .39 The good and the good .40 Conducting the Appraisal .42 Capturing appraisal information 43 Taking inventory 43 Going through with an interview .44 Quizzing with a questionnaire 45 Documenting the appraisal 45 Processing the appraisal results 48 Chapter 3: Scheduling .49 Keeping Your Options Open 50 Working with the Departmental retention schedule .50 Scheduling based on function 52 Bring out the big buckets 54 Conducting the Investigation .56 Considering the value 57 Researching retention periods .58 Mining your natural resources .59 Assigning retention periods to nonrecord information 61 Looking for Approval 62 Department management .62 Paying a visit to the Tax department 62 Legalizing your retention 63 Creating the Retention Schedule Document 63 The pieces to the retention schedule puzzle .63 Sampling retention schedule forms .67 Implementing the Retention Schedule 68 Keeping it electronic .69 Providing direction 69 Updating the Retention Schedule 70 Part II: Filing Made Simple 73 Chapter 4: I Know It’s Here Somewhere .75 Filing Methods 75 The alpha file 76 The numbers don’t lie .77 Filing alphanumerically .78 Evaluating Filing Equipment and Supplies .80 The right equipment makes a difference 80 File folders under “important” .86 Selecting a Filing Method 90 Creating a records profile .91 Growing, growing — gone! 91 Evaluating the current state of affairs .92 Creating a Digital Filing System .92 Drawing the parallels .92 Naming folders and files 95 Chapter 5: Drives Can Drive You Crazy 97 At-Risk Drivers .97 Out of sight — out of mind .98 Driving up the costs 98 Driving down function lane 99 Cleaning Up Your Driving Record .99 Taking time to know your drives .100 Mapping a course of action 101 Creating a folder structure .102 Administering shared drives 104 Planning the file review .107 Reviewing files 108 Cleaning up with software 110 Maintaining Your Drives .110 Creating a usage policy .111 Relying on the administrator 111 Using software to maintain your drives 112 Chapter 6: A Message about E-Mail .113 The Anatomy of an E-Mail .113 Determining the value of the message 114 Scheduling time for e-mail 115 The rising risks of e-mail .116 Managing quotas 117 Filing the Message .118 PSSST! What you need to know about PST folders 118 MSG can be good for your informational health 120 Naming e-mail .122 Using Software to Manage E-Mail 125 E-mail archiving systems 125 Optimizing with DM and ECM applications 125 Part III: Capturing Records 127 Chapter 7: Watch Out, I’m Backing Up .129 Creating a Backup Plan .129 Identifying different types of backups 130 Finding a place to back up 131 Distinguishing between backups and archives 132 The tale of the mystery tape 134 Managing Backups .135 Determining what needs to be backed up 135 Applying retention to backups .136 Creating a data retention schedule .137 Deleting backed-up and archived information .139 Chapter 8: Know When to Hold ’em .141 Discovering Discovery 141 Initiating a Legal Hold .143 The components of a legal hold .143 Organizing the search party .145 Searching in the dark .146 E-mail — the smoking gun 147 Keying in on keywords 148 Searching made simple .150 Preserving what you find 150 Maintaining the legal hold 150 We have liftoff .151 Chapter 9: Imaging Documents .153 From Paper to Paperless 153 Understanding the basics of document imaging .154 Benefiting from an image makeover 155 To Image, or Not to Image 156 Conducting an imaging needs assessment .156 Stepping through the imaging process .158 Prep school .158 Scanning documents .161 Recognizing a good thing when you see it .161 Applying indexes 162 Controlling the quality 164 Determining Your Imaging Approach .165 What happens in-house stays in-house 165 Equipping your imaging operation 166 Gathering Requirements .170 Conducting a document analysis .170 End of the beginning 171 Calculating the Return on Investment (ROI) 172 Investing in the benefits 172 Knowing your customer 173 Valuating the benefits 174 Evaluating Imaging Hardware and Software 175 Examining document scanners 175 The role of document-imaging software .177 Chapter 10: Software Applications 179 Examining Software Options 179 Laying the software foundation .180 Types of software 181 Assessing Your Needs .187 Calculating the return on investment (ROI) .188 Identifying your “pain points” 189 Conducting a requirements analysis .189 Evaluating Vendors .191 Determining your evaluation approach 191 Using business-use cases 192 Detailing the results .192 It’s not all about functionality 193 Comparing the results .195 Guiding You through Implementation 195 Why implementations fail .196 How to ensure that your implementation is a success! 197 Part IV: Parking Spaces 199 Chapter 11: Storage Locations .201 Storing Inactive Records Onsite 201 Protecting your inactive records .202 Implementing access control procedures 203 Optimizing your inactive storage 205 Getting to Know the Record Storage Vendor .207 Understanding the fee structure 207 Making sure that your requirements are met 209 Contracting with the vendor 210 Chapter 12: Compliant Destruction .213 Determining the Appropriate Destruction Method .213 Deciding on Your Shredding Approach 214 Shredding your own documents 214 Getting to know the shredders themselves 216 Outsourcing your shredding 217 Selecting the Right Shred Vendor 218 How to ensure that electronic information is unrecoverable 218 Establishing your shredding requirements 219 Developing an Information Destruction Policy 221 If you can’t do it, don’t include it .222 Elements of an effective destruction policy .222 Part V: Creating a Plan 225 Chapter 13: Codifying the Policies .227 Developing a Records and Information Management Policy .227 Understanding what a policy is (and isn’t) 228 The basic characteristics of a good policy .228 Talking records and information .229 Making the Policy Available .230 Distributing the hard copy .231 Attaching a soft copy .231 The missing link .232 Auditing the Policy 233 Developing an audit plan 233 Determining what to audit 234 Communicating the audit .236 Documenting the audit findings .236 Chapter 14: Train the Troops .237 I’m Aware of That! 237 From the top .238 What’s in it for me? 238 Creating a creative awareness campaign .239 Developing a Training Plan 241 Deciding on the curriculum 241 One size doesn’t always fit all 242 How refreshing .242 Training the Masses 243 How much time do I have? 243 Face-time training 244 Webinars .244 Intranet-based training 245 Part VI: The Part of Tens 247 Chapter 15: Ten Simple Management Guidelines .249 Limiting E-Mail Attachments 249 Knowing How to Dispose of Information 251 Structuring Electronic Folders .252 Naming Files .252 Managing Active and Inactive Periods 253 Scheduling Destruction and Deletion .254 Creating the Proper Filing System .254 Avoiding the “Keep Everything” Syndrome .255 Managing Copies 255 Keeping It Simple .257 Chapter 16: Ten Emerging Trends .259 Governing Information 259 Computing in the Clouds 260 Big Data .261 Social Media .262 Putting Some Structure to It .263 Let’s Collaborate 264 Generally Accepted Recordkeeping Principles .265 Mapping Your Data 266 Enterprise Searching .267 Don’t Get Duped 268 Appendix: Sample Forms and Vendor Listings 269 Index 281

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Book SynopsisBuilding on the latest research in brain science, emotional intelligence, and organizational theory, an award-winning communication and organizational strategist answers questions about the true definition of empathy. This groundbreaking exploration into business productivity and office management offers both real-world insights and practical ways to build transformative empathy skills organization-wide. It shows how learning about and teaching empathy in the workplace can improve productivity, innovation, and profitability. The guide also provides an innovative framework to help leaders meet the six universal needs of the organization itself while also respecting those of individual employees and customers.Trade Review" The Empathy Factor at Work provides compelling evidence that empathy is a critical element for organizational success. It outlines a powerful process for creating empathic connections within individuals and among teams as well as with customers. Marie Miyashiro shows how to blend the heart and mind for superior performance at all levels of an organization." -Peggy Milford, former CEO, US West Business Resources

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Book SynopsisIn The Reinvention of Work, radical priest Matthew Fox draws on a rich legacy of great mystics and philosophers and proposes a spirituality of work. As Thomas Aquinas said, To live well is to work well, and in this bold call for the revitalization of daily work, Fox shares his vision of a world where our personal and professional lives are celebrated in harmony--a world where the self is not sacrificed for a job but is sanctified by authentic soul work.

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Book SynopsisTrade Review"A clear, clever, crisp narrative that pulls together combat and business experiences. The leadership lessons are told in stand-alone stories that draw the reader in and remain afterward. An honest, direct, and memorable book, written in a compelling style that makes the pages fly by.” — Bing West "In Lead Like a Marine, Warren and Thompson show with clarity how to apply common sense and team building learned in the Marine Corps in running a successful business. This has been my experience through a life in combat, command, and entrepreneurship. I highly recommend this book to all seeking to contribute to American prosperity.” — Oliver North

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Book SynopsisThe USA has a number of educated, experienced, professional women ready and willing to move into the boardrooms and executive suites of corporate America. The author of this text argues they are America's competitive secret - an untapped economic resource - and profiles their unique qualities.Trade Review"Straightforward and readable."--The Washington Post"Rosener has observed firsthand the emergence and importance of women in the U.S. economy."--Chicago Tribune"A thoughtful, well-reasoned analysis of gender disparity and discrimination in the workplace and of how corporations can be shown that change is in their economic self-interest."--Library Journal"Optimistic...about the possibility of corporations healing themselves....American women, [Rosener] argues, are an untapped, or at least an underutilized, competitive resource, held back by discrimination and other corporate practices that fail to value their contributions....Ms. Rosener, like most Americans, believes inequity can be remedied with information and common sense."--The New York Times"If you are a woman who is grappling with the frustration of getting ahead in a traditional company, you will find inspiration and encouragement from the stories of other women who have also faced these battles....By exposing the issues and possibilities of women-as-managers in the first book ever written on this specific subject, Rosener addresses the topic head-on and shows us all how to come out winners."--Atlanta Small Business Monthly"[Rosener] argues that women possess leadership abilities particularly suited to today's organizational structures and that no other country has as many educated and experienced professional women as the U.S.; however, women, men, and organizations must change to take full advantage of this competitive edge, and Rosener suggests ways to do so."--Booklist"Men who work with and for women, and women who work with and for men, should read Judy B. Rosener's book. Why? Because it is a straightforward and readable guide that will help each side understand the other's attitude about women in management."--The Washington Post"A consistently thought-provoking book that is filled with real-life examples and quotable comments from both men and women in today's competitive workplace. Some will find her approach disturbing, others liberating, but without a doubt she has raised the discussion about women and work to new heights."--Elynor A. Williams, Vice President, Public Responsibility, Sara Lee Corporation"Provides valuable insight into one of the most important management challenges of the '90s--effectively using women in management....Dr. Rosener's book helps chart the course to accomplish this business imperative."--J. Michael Cook, Chairman and Chief Executive Officer, Deloitte & Touche LLP"Dr. Rosener offers a very positive look at the role of women in leading companies. Her book will give welcome encouragement to women about the value of their contributions and helpful guidance to managers about establishing people-friendly workplaces that allow both men and women to be themselves."--Rosabeth Moss Kanter, author of When Giants Learn to Dance and Men and Women of the Corporation"Rosener has it right--professional women are corporate America's secret weapon!"--Muriel Siebert, Chairman and President, Muriel Siebert & Co., Inc., and first woman member of The New York Stock Exchange"Can corporate America afford to underutilize women in its executive and professional ranks? Professor Rosener shifts the debate from sentiment and fairness to economics. In clearly written, declarative language, America's Competitive Secret changes the debate in the boardroom from 'what is the right thing to do' to 'what is the necessary thing to do' to upgrade the use of all human resources in business. Professor Rosener slams the sledgehammer of economics against the glass ceiling."--Abraham Zaleznik, Konosuke Matsushita Professor of Leadership Emeritus, Harvard Business School"All businesses are finally for and with people. People as customers, as coworkers, as suppliers, or as other partners. Motivation and inspiration of people requires trust, caring, purpose, and dignity. Only that can make people grow to their full potential. These are qualities that Judy Rosener defines as typical for women as leaders--comfortable sharing power and empowering other. Let us hope that this book can help encourage more women and men to come forward representing and believing in these values."--Goran Carstedt, Chief Executive Officer, IKEA North America

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Book SynopsisIn a difficult economic climate it is more important than ever to manage bad behaviour in the workplace and minimize the damage negative and destructive employees can have on an organization. This book looks at the problems companies can face but also shows how to resolve these issues and work towards a positive outcome.Trade Review'...a very scholarly book...' - Business ExecutiveTable of ContentsPreface Introduction The Risks Defining Risk Counter Productive Behaviours The Dark Side of Leaders How Vulnerable Are You? Countering the Threat Bringing Them In Weeding Out Security at Work, Developing Loyalty and Commitment Leadership Development of Staff Exit Policy Conclusion Getting it Right

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Book SynopsisRemote working makes us happier, more productive and more profitable, but it can bring its own set of challenges. How do we manage our work-life balance; communicate and collaborate effectively as teams; and ensure our technology is efficient?In Work Remotely, Penguin Business Experts Anastasia Tohmé and Martin Worner explain everything you need to know:- Set your own targets and monitor productivity- Establish boundaries between working hours and free time- Manage effective communication and decision-making at a distanceIncluding case studies from the companies around the world who are innovating and revolutionizing the way we work, Work Remotely shares useful advice and practical tips to ensure you get the most out of working away from the office environment.

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Book SynopsisWhether you work in a traditional office or a corner of your bedroom, staying well at work need not be a luxury. But wellness at work isn''t just about staying physically healthy; it''s also about reducing stress and improving mood, focus, energy, and productivity.Well at Work reveals how to optimize our workspaces for wellbeing across the seven domains of integrative health: stress and resilience, movement, sleep, relationships, environment, nutrition, and spirituality, and even the air we breathe. You''ll learn:* How the environment you work in all day can affect your sleep at night* Optimal lighting and noise levels for reducing stress and improving focus* How to adjust temperature and humidity to stay alert and protect against infection* Why open-plan offices can keep you more active* The myriad benefits of access to nature (and how to bring nature indoors)* Office layouts that foster social interactions but not distraction* Foods t

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Book SynopsisThe Poetic Logic of Administration is an investigation of the most important organizational forms of our time, theoretically as well as practically. Central to the presentation are four main trends: the rational bureaucracy, the human network, the harmonious system and the strong culture.The book provides a new and challenging picture of these organizational forms. Difficult to capture in common logical terms, they appear to follow a certain pattern: a ''poetic logic''. They are, for example, enacted as various literary dramas: comedy, tragedy etc. They are also marked by different conceptions of the world - such as the metaphorical and the ironic - and by different explanatory ideals.Kaj Skoldberg''s book contains a rhetorical analysis of the styles of modern administration and the changes they have undergone. This is a groundbreaking work, offering new interpretations and critical re-evaluations of the individual approaches to organization, including their ''gurus'' Table of ContentsIntroduction 1. Poetics: Styles of Organizing 2. The Tragic Power Machine of the Rational Classics 3. Romance with Human Relations 4. The Comedy of the Self-Regulating Machine 5. Satire: The Culture of Opposition 6. Da Capo: Organizational Culture.

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Book SynopsisA complete guide for turning a relocation plan into a reality The Office Relocation Sourcebook provides relocation teams, at firms of all sizes, with the background information and practical guidance they need to pull off a relocation project cost-effectively and with a minimum of disruption to the employees being moved.Table of ContentsOrganizing the Relocation Project Team. Planning: Social Issues in Office Relocation. Planning: Communications. Planning Environmental Concerns of Office Workers. Planning: Office Planning. Planning: Workspace Design. Planning: Human Factors Considerations in the Design of SpecialAreas and Services. Implementation of the Relocation. Postproject Evaluations. Appendices. Glossary. Index.

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Book SynopsisThe classic guide to working from home and why we should embrace a virtual office, from the bestselling authors of Rework   “A paradigm-smashing, compulsively readable case for a radically remote workplace.”—Susan Cain, New York Times bestselling author of Quiet Does working from home—or anywhere else but the office—make sense? In Remote, Jason Fried and David Heinemeier Hansson, the founders of Basecamp, bring new insight to the hotly debated argument. While providing a complete overview of remote work’s challenges, Jason and David persuasively argue that, often, the advantages of working “off-site” far outweigh the drawbacks. In the past decade, the “under one roof” model of conducting work has been steadily declining, owing to technology that is rapidly creating virtual workspaces. Today

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Book SynopsisThe coronavirus pandemic forced work back into the home on a massive scale. The long-held belief that work and home are separate spheres of economic life was turned on its head overnight. Many employees were new to this way of working and many employers had to manage a disparate workforce for the first time. This book reviews what impact this shift had on the lives of millions of employees, the organisations which employ them and the societies in which they live. It also looks to a future in which more work is carried out remotely at home, in the local café, restaurant or bar, or while moving from place to place. The book syntheses the existing evidence in an accessible and easy-to-read way. It will appeal to all those who want a quick and concise introduction to the major themes associated with remote and hybrid working. This will include teachers, lecturers, students, academics and policy-makers as well as those who have experienced the challenges and benefits of hoTrade Review"Of all the changes that COVID-19 has demanded, the rise of remote working is among the most likely to stick long term. This excellent book gives an accessible yet thoroughly research-based account of the key issues – from the historical development of remote working, to the forms it takes (including hybrid working) and the implications for people management and quality of working life". Jonny Gifford, Senior Advisor for Organisational Behaviour, Chartered Institute of Personnel and Development"The author’s 25 years of seminal scholarship on homeworking gives credibility and authority to his reflections on the nature of remote working in the post-pandemic era. This is a concise and essential book for researchers, employers and remote-working employees". Brendan Burchell, Professor of Sociology, University of Cambridge, UK"This book offers an excellent resource for those researching or interested in learning more about remote and hybrid working. With relevance to academics, practitioners, policy-makers and students, this book provides important insights into historical and current trends, impacts for employees and employers, and the potential future of work. In the spirit of hybrid working don’t just buy one copy of this book, buy two, one for when you are working at the office and one for when you are working at home!" Dan Wheatley, Reader in Business and Labour Economics, University of Birmingham, UK"This is an excellent exposition of the history, present and future of remote working based on robust research evidence. A must read for anyone interested in how the changing location of work affects our lives". Ying Zhou, Professor of Human Resource Management, University of Surrey, UKTable of Contents1: Setting the Scene 2: Defining Remote 3: Trends in Remote 4: Remote Working and the Employer 5: Remote Working and the Employee 6: The Future of Remote Working

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Book SynopsisResilient people are happier, healthier, and more productive. Psychologist and business writer Adrian Furnham takes a sideways and entertaining look at the challenges of being a leader, demonstrating how resilience can be honed, developed, and used as a personal life raft to keep afloat in the face of adversity.Trade Review'Adrian Furnham is the best known social psychologist in the UK. He is widely travelled, widely read, broadly educated, and has a keen eye for the gritty absurdities of organizational life. This book, a collection of wide ranging and sharp observations on how management affects the well-being of everyone is a witty, fun, engaging, provocative, and ultimately very rewarding read.' -Robert Hogan, CEO Hogan Assessments, USA 'Furnham's latest masterpiece expertly blends academic rigour, real-world relevance and pithy observations to help managers and scholars alike get to grips with issues like how to build a team for resilience, getting the best out of people and dealing with the daily grind.' -Dr Mark Batey, Manchester Business School 'The Resilient Manager is another excellent book in the series. In these turbulent times, to survive and flourish managers need to be resilient. Professor Furnham has done a masterful job in helping managers confront this challenge a must read for all managers.' -Cary L. Cooper, CBE, Pro Vice Chancellor for External Relations & Distinguished Professor of Organizational Psychology & Health Lancaster University Management School 'Resilience, almost more than any other attribute, is needed to survive in a world where you are continually bombarded with competing and often biased views on everything, and where change is always top of the agenda. Resilience is a key attribute for a manager to survive in this kind of environment. This book explains the problems of modern management, identifies resilience as a key issue and provides helpful suggestions.' -Professor Chris J. Jackson, Head of School, School of Management Australian School of BusinessTable of ContentsPreface Introduction 1. Building a Team 2. Getting the Best out of People 3. The Daily Grind 4. It's all in the Delivery – Management Behavior 5. Learning on the Job 6. Life Beyond

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Book SynopsisSolving the Strategy Delusion matters to anyone interested in realising strategy in the 21st century. The book challenges conventional and 'delusional' approaches to strategy. It offers different ways of seeing, thinking, planning, acting, and mobilising when it comes to making strategy happen in a world of volatility and complexity.Trade ReviewSolving the Strategy Delusion is a comprehensive and insightful remedy for the field of strategic change, and advances the subject in original ways. Everyone working at senior levels of business and policy should read this book. This is a fresh and decisive contribution to the canon of strategy. Kevin Roberts, CEO Worldwide of Saatchi & Saatchi Solving the Strategy Delusion opens new windows for looking at realising strategy. It rewrites ingrained behavioural practices to fit today's extraordinary strategic challenges. Fons Trompenaars; Ranked one of the top 50 Most Influential Management Thinkers in 2013 and co-author of Riding the Waves of Culture - Understanding Diversity in Global Business This remarkable book is a survival guide for business leaders who have found the ground shifting quickly beneath their feet. But more than that it's a logical path forward showing us how to realise distinctive strategies by unlocking the energy of people within the organisation. It's clever and timely. Tony Gillies; Editor in Chief, Australian Associated Press Don't even think of embarking on any strategic change effort without reading this book first! It demonstrates not only why conventional planning has become irrelevant but, importantly, how to see, feel, think, and act strategically in today's fast changing environment. James Sutherland; Chief Executive Officer, Cricket Australia Don't be deluded that strategic planning leads to strategic thinking. If strategic changes are to be realised then this book is a must for those who want to make that happen! Professor Philip Dewe; Birkbeck, University of London Solving the Strategy Delusion hits at the very core of challenges that most organisations suffer from in the current era. Too many organisations continue to plod along with old-fashioned thinking even if the paradigms have changed dramatically around them. This pioneering book delves into the causes of such delusions which occur around the much-exploited term of strategy. The authors present a compelling in-depth, incisive, and to the point view based on their vast industry experience and decades of academic pursuit on the subject of strategy and organisational behaviour. This is a can't-put-down book and a must-read for all CEOs and executives wanting to make a real difference! Sanjay Mathur; Vice President, India & ASEAN, Foseco at the Vesuvius Group Solving the Strategy Delusion is the ultimate why, what, how, who, and when of strategy realisation in the 21st century. It will inspire, energise and give you a foundation from which to make strategy truly happen. Paul Baxter; Chief Executive and National Commander, New Zealand Fire Service Almost all organisations these days claim to have a 'strategy' - it would hardly be fashionable to not have one! But how many of these strategies are delusional, destroy value and organisations? Many - according to this original book from Dr Marc Stigter and Sir Cary Cooper, in which they outline cases where ingrained and delusional models of strategy were held on to, despite their shortcomings. They demonstrate how to avoid delusion and achieve strategic wisdom. Such wisdom means ditching most of the security blankets and conventions that managers and leaders still hang on to, even today, such as command and control, managing by the numbers and through stressed out workers. There are better ways and this book elaborates them! Professor Stewart Clegg; University of Technology, Sydney You are about to read a book that gives a fascinating perspective on how it doesn't work and how it should in many organisations when it comes to strategic change! The examples discussed in Solving the Strategy Delusion on how people react to change or keep holding on to the status quo are very recognisable. But in today's landscape this is not sustainable. Dr Marc Stigter and Sir Cary Cooper explore how to bring new strategies to life and think beyond traditional practices and models. I highly recommend this book to all Forward Thinkers and Doers out there! Rick Denekamp; Vice President, Trade & Commodity Finance, ING Bank, Netherlands Solving the Strategy Delusion is an outstanding reference for realising strategic change in today's complex environment. Zeger Degraeve; Dean, Melbourne Business School; Dean, Faculty of Business and Economics, The University of Melbourne Dr Marc Stigter and Sir Cary Cooper are to be congratulated for highlighting the need for a more holistic view on strategy - to use an Australian colloquialism they call a spade a bloody shovel! I commend them for that. In today's fast changing environment, we are seduced to a world of short termism without proper regard for or a focus on the future. In such a world, strategy is more often than not relegated to an annual repetition of talkfests followed by a plethora of communications of various forms without action or progress. This book challenges conventional thinking and provides invaluable and practical insights that will enable the reader to mobilise their organisation in a manner that will enable them to realise distinctive strategies which will endure. Highly recommended! Darryl McDonough; Former Chief Executive Partner, Clayton Utz Solving the Strategy Delusion doesn't naively claim to provide all the 'answers' but instead serves as a practical guide for you to challenge the status quo and change the way you think, plan, and put into practice strategic change. This is a book you are going to want to keep with you. Grant Rickard; Vice President, Systems Support - Europe, Middle East & Africa, Oracle How do you unlock deep customer insights and realise distinctive strategies? How do you overcome organisational inertia and unleash productive energies? How do you mobilise people who can, know and want to realise strategic change? This remarkable book reveals answers to these questions and in essence shows how to truly strategise from the outside-in rather than inside-out even for biased insiders. Christian Overgaard; President Danfoss China If we're completely honest, most leaders are consumed by the daily battle to ride out the bumps let alone prove we own a confident strategy that will sustain us long into the future. Authors Stigter and Cooper deconstruct the challenges we face inside and out then provide the keys to overcome organisational inertia and unleash productive energies. It's a must. Mick Crowe; Managing Director, G&S Engineering Services Solving the Strategy Delusion is a refreshingly new perspective on strategy and strategic change. We are presented with a systematic questioning on how companies tackle strategy and change, create customer value, mobilise people and exercise leadership, through several types of delusions. These topics are then explored in a sensitive and pragmatic fashion. A 'must read' in the strategic management literature. Rita Cunha; Associate Professor of Global Human Resource Management; Nova School of Business and Economics, Lisbon, Portugal Strategy as we know it won't cut it anymore in today's environment. The authors take us through a compelling journey on how to survive. This book is relevant to anyone with a desire to realising strategic change enduringly! Jonathan Sampson; Regional Director, Hays, Japan The book races through how to create distinctive plans with both the customer and the workforce. The detailed glossary offers a mini-MBA of its own! THE TIMES Book of the Week Written concisely and in an engaging style, Stigter and Cooper have produced a very worthwhile book here on the challenges of modern leadership The Irish Times Stigter and Cooper offer very practical insights how to embed strategy into the heart of the everyday running of a business Elite Business Magazine (UK)Table of Contents1. What's Going On? 2. Strategic Sensing – Not Just Thinking 3. Co-Creating a Compelling Story 4. Co-Creating Distinctive Strategies 5. Realising Distinctive Strategies 6. Overcoming Inertia 7. Sustaining Organisational Energy

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Book SynopsisSolving the Strategy Delusion matters to anyone interested in realising strategy in the 21st century. The book challenges conventional and 'delusional' approaches to strategy. It offers different ways of seeing, thinking, planning, acting, and mobilising when it comes to making strategy happen in a world of volatility and complexity.Trade ReviewSolving the Strategy Delusion is a comprehensive and insightful remedy for the field of strategic change, and advances the subject in original ways. Everyone working at senior levels of business and policy should read this book. This is a fresh and decisive contribution to the canon of strategy. Kevin Roberts, CEO Worldwide of Saatchi & Saatchi Solving the Strategy Delusion opens new windows for looking at realising strategy. It rewrites ingrained behavioural practices to fit today's extraordinary strategic challenges. Fons Trompenaars; Ranked one of the top 50 Most Influential Management Thinkers in 2013 and co-author of Riding the Waves of Culture - Understanding Diversity in Global Business This remarkable book is a survival guide for business leaders who have found the ground shifting quickly beneath their feet. But more than that it's a logical path forward showing us how to realise distinctive strategies by unlocking the energy of people within the organisation. It's clever and timely. Tony Gillies; Editor in Chief, Australian Associated Press Don't even think of embarking on any strategic change effort without reading this book first! It demonstrates not only why conventional planning has become irrelevant but, importantly, how to see, feel, think, and act strategically in today's fast changing environment. James Sutherland; Chief Executive Officer, Cricket Australia Don't be deluded that strategic planning leads to strategic thinking. If strategic changes are to be realised then this book is a must for those who want to make that happen! Professor Philip Dewe; Birkbeck, University of London Solving the Strategy Delusion hits at the very core of challenges that most organisations suffer from in the current era. Too many organisations continue to plod along with old-fashioned thinking even if the paradigms have changed dramatically around them. This pioneering book delves into the causes of such delusions which occur around the much-exploited term of strategy. The authors present a compelling in-depth, incisive, and to the point view based on their vast industry experience and decades of academic pursuit on the subject of strategy and organisational behaviour. This is a can't-put-down book and a must-read for all CEOs and executives wanting to make a real difference! Sanjay Mathur; Vice President, India & ASEAN, Foseco at the Vesuvius Group Solving the Strategy Delusion is the ultimate why, what, how, who, and when of strategy realisation in the 21st century. It will inspire, energise and give you a foundation from which to make strategy truly happen. Paul Baxter; Chief Executive and National Commander, New Zealand Fire Service Almost all organisations these days claim to have a 'strategy' - it would hardly be fashionable to not have one! But how many of these strategies are delusional, destroy value and organisations? Many - according to this original book from Dr Marc Stigter and Sir Cary Cooper, in which they outline cases where ingrained and delusional models of strategy were held on to, despite their shortcomings. They demonstrate how to avoid delusion and achieve strategic wisdom. Such wisdom means ditching most of the security blankets and conventions that managers and leaders still hang on to, even today, such as command and control, managing by the numbers and through stressed out workers. There are better ways and this book elaborates them! Professor Stewart Clegg; University of Technology, Sydney You are about to read a book that gives a fascinating perspective on how it doesn't work and how it should in many organisations when it comes to strategic change! The examples discussed in Solving the Strategy Delusion on how people react to change or keep holding on to the status quo are very recognisable. But in today's landscape this is not sustainable. Dr Marc Stigter and Sir Cary Cooper explore how to bring new strategies to life and think beyond traditional practices and models. I highly recommend this book to all Forward Thinkers and Doers out there! Rick Denekamp; Vice President, Trade & Commodity Finance, ING Bank, Netherlands Solving the Strategy Delusion is an outstanding reference for realising strategic change in today's complex environment. Zeger Degraeve; Dean, Melbourne Business School; Dean, Faculty of Business and Economics, The University of Melbourne Dr Marc Stigter and Sir Cary Cooper are to be congratulated for highlighting the need for a more holistic view on strategy - to use an Australian colloquialism they call a spade a bloody shovel! I commend them for that. In today's fast changing environment, we are seduced to a world of short termism without proper regard for or a focus on the future. In such a world, strategy is more often than not relegated to an annual repetition of talkfests followed by a plethora of communications of various forms without action or progress. This book challenges conventional thinking and provides invaluable and practical insights that will enable the reader to mobilise their organisation in a manner that will enable them to realise distinctive strategies which will endure. Highly recommended! Darryl McDonough; Former Chief Executive Partner, Clayton Utz Solving the Strategy Delusion doesn't naively claim to provide all the 'answers' but instead serves as a practical guide for you to challenge the status quo and change the way you think, plan, and put into practice strategic change. This is a book you are going to want to keep with you. Grant Rickard; Vice President, Systems Support - Europe, Middle East & Africa, Oracle How do you unlock deep customer insights and realise distinctive strategies? How do you overcome organisational inertia and unleash productive energies? How do you mobilise people who can, know and want to realise strategic change? This remarkable book reveals answers to these questions and in essence shows how to truly strategise from the outside-in rather than inside-out even for biased insiders. Christian Overgaard; President Danfoss China If we're completely honest, most leaders are consumed by the daily battle to ride out the bumps let alone prove we own a confident strategy that will sustain us long into the future. Authors Stigter and Cooper deconstruct the challenges we face inside and out then provide the keys to overcome organisational inertia and unleash productive energies. It's a must. Mick Crowe; Managing Director, G&S Engineering Services Solving the Strategy Delusion is a refreshingly new perspective on strategy and strategic change. We are presented with a systematic questioning on how companies tackle strategy and change, create customer value, mobilise people and exercise leadership, through several types of delusions. These topics are then explored in a sensitive and pragmatic fashion. A 'must read' in the strategic management literature. Rita Cunha; Associate Professor of Global Human Resource Management; Nova School of Business and Economics, Lisbon, Portugal Strategy as we know it won't cut it anymore in today's environment. The authors take us through a compelling journey on how to survive. This book is relevant to anyone with a desire to realising strategic change enduringly! Jonathan Sampson; Regional Director, Hays, Japan The book races through how to create distinctive plans with both the customer and the workforce. The detailed glossary offers a mini-MBA of its own! THE TIMES Book of the Week Written concisely and in an engaging style, Stigter and Cooper have produced a very worthwhile book here on the challenges of modern leadership The Irish Times Stigter and Cooper offer very practical insights how to embed strategy into the heart of the everyday running of a business Elite Business Magazine (UK)Table of Contents1. What's Going On? 2. Strategic Sensing – Not Just Thinking 3. Co-Creating a Compelling Story 4. Co-Creating Distinctive Strategies 5. Realising Distinctive Strategies 6. Overcoming Inertia 7. Sustaining Organisational Energy

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Book SynopsisThe workplace has become a hotbed of social toxicity from the #MeToo movement to WeWork, it''s clear that abusive bosses and entrenched cultures of discrimination have become more prevalent than ever. Such behaviour is not only simply wrong and damaging to its victims it also results in reduced productivity, higher employee turnover, and can often leave a stain upon the wider reputation of an organization.In Toxic, Clive Lewis draws upon his decades of experience in HR and mediation to distill the problems and underlying causes of toxic workplaces before tackling the issue head-on. He draws upon first-hand case studies from an eclectic array of workplaces (from corporate offices to hospitals) to demonstrate how toxicity can be both prevented and resolved. This is a practical guide for business leaders and HR professionals looking to preserve a peaceful workplace, while also providing tips for employees looking to remain productive and focused when working with troubTrade ReviewA powerful and timely book that combines practical examples with deep emotional insight, providing invaluable advice for everyone in today’s modern workplaces. -- Dr Ann Limb CBE DL, Chair, The Scout OrganizationToxic is an important book and makes a powerful argument for executives to rethink about the business case for non-toxic environments. Lewis makes his points persuasively, underpinned by the evidence. -- Steve Murrells, Chief Executive, The Co-operative GroupToxic is hugely insightful, and offers practical tips based on real examples to truly avoid or address toxic workplaces and relationships. This book reinforces the need for psychological safety in creating the right culture, and the reinforcement of the underrated but essential simple human traits of civility and respect hit you like a high speed train. This book is a must read! -- James Devine, Chief Executive, Medway NHS Foundation TrustToxic is an excellent guide for organisations to learn how to improve cohesion at an individual, team and organisational level. We will certainly be drawing on its content. -- Dr Neil Pease, Chief People Officer, Nottingham University Hospitals

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Book SynopsisYou do not need to climb to the top of the coldest, highest mountain to be Zen. You do not need to crawl on your hands and knees, seal yourself away in a cave, or stop eating birthday cake. Most importantly, at least for this book, you do not have to quit your job to be Zen. In Office Zen, you will learn how Zen can exist in any moment and any place, even the most stressful and high-strung office.Office Zen will be the first book to incorporate the Zen principles of mindfulness and simplicity into the home office and work station byproviding tips on how to remove clutter from your work spaceteaching meditation and stretching exercises to destress in two minutes or lesslaying the frame work for a healthy work-life balanceZen, and other mindfulness practices like it, asks us to examine the world around us with an emphasis on kindness and compassion toward ourselves and others. By being more meditative and calm in your daily interactions, you can bring peace into your workplace and happiness into your life.Trade Review“Emma writes the way I aspire to live my life: thoughtfully, serenely, and without taking herself too seriously. This book is the embodiment of empathy, with a capital E.” —Shai Davidai, assistant professor of psychology, The New School for Social Research"No one makes the grind fun and spiritually fulfilling like Emma Silverman. She's all about making everyday life happier." —Yardenne Greenspan, translator of Some Day and fiction author"Office Zen is such a good read that it's almost hard to put down and take action! Emma covers every aspect of the daily work life with unfiltered, well-researched and easily digested tips that left me laughing, nodding in agreement and eager to implement her wisdom." —Emma Frisch, cofounder and chef, Firelight Camps“Emma writes the way I aspire to live my life: thoughtfully, serenely, and without taking herself too seriously. This book is the embodiment of empathy, with a capital E.” —Shai Davidai, assistant professor of psychology, The New School for Social Research"No one makes the grind fun and spiritually fulfilling like Emma Silverman. She's all about making everyday life happier." —Yardenne Greenspan, translator of Some Day and fiction author"Office Zen is such a good read that it's almost hard to put down and take action! Emma covers every aspect of the daily work life with unfiltered, well-researched and easily digested tips that left me laughing, nodding in agreement and eager to implement her wisdom." —Emma Frisch, cofounder and chef, Firelight Camps

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Book SynopsisWant to get those difficult colleagues off your back and restore your sanity? NYU psychology professor Tessa West shows you how.Have you ever watched a colleague charm the pants off management while showing a competitive, Machiavellian side to the lower ranks? They don't hesitate to throw peers under the bus, but their boss is oblivious to their bad behaviour. What about a constantly interrupting colleague? Or an over-bearing manager? While these jerks stress us out in small ways throughout the day, they aren't technically breaking any rules, so we're expected just to put up with them....Until now. Tessa West has already helped thousands of people resolve their most pressing workplace issues. And here she draws on a decade of original research to profile classic workplace archetypes, including the Gaslighter, the Bulldozer, the Credit-Stealer, the Neglecter, and the Micromanager, giving advice to anyone who's ever hidden in the bathroom to cry at work. She digs deep into the inner workings of each bad apple, exploring their motivations and insecurities, and offers clever strategies for stopping each type of jerk in their tracks.Know a Jerk at Work? This proactive approach reveals the single, most effective way to achieve emotional wellbeing at work.Trade ReviewTessa West's strategies can help anyone reduce the impact of [a work jerk's] behaviour * The Financial Times *Who doesn't want to know how to manage the other idiots better? Or at least not murder them. This is the office survival guide I wish I'd read when I first started work. It's never too late to be a jerk whisperer. Essential reading. * Viv Groskop, author of How to Own the Room *This book provides the key to working smarter, better and happier, no matter who you're working with. * Nir Eyal, author of Hooked and Indistractable *Most of your happiness at work is based on personal relationships. Being able to manage those relationships when things get difficult is key to your success at work - and in life. Jerks at Work is a practical and engaging set of tools. Buy it. * Scott Galloway, author of The Four *Reading Jerks at Work is like listening to a real person who is smart, warm, and funny, and who I'd like to have a glass of wine with. That's unusual for any business or self-help author to achieve-from a scientist it's practically a miracle. This book basically has it all. I'm going to make it mandatory reading for everyone on my team. We all need this book. * Heidi Grant, PhD, author of Nine Things Successful People Do Differently *

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Book SynopsisCelebrating its 20th anniversary this updated third edition of an ABA best-seller outlines the fundamentals of running a successful law practice. Whether you are starting a law practice from the ground up or you are looking to enhance the practice you have, this book contains the information you need to achieve success. Ed Poll, respected columnist and management consultant with over four decades of experience in business and in law, has simplified the mystical process of operating a law practice so that anyone can be more effective with his/her clients and become more profitable. New and updated in this edition are the sections on internet marketing, social media, legal technology, and overcoming stress in your legal career.Table of ContentsForeword ... xxiPreface ... xxiiiAcknowledgments... xxvAbout the Author...xxviiAbout the Contributors ... xxixPart I: Creating the Business Plan 1Chapter 1Law Is a Business... 3 1.01 Law Is a Business ... 5 1.02 The Three Competencies ... 6 1.02.1 Marketing Competence ... 6 1.02.2 Technical Competence ... 6 1.02.3 Financial Competence ... 7 1.03 Warning Signs ... 7 1.04 Why Plan? ... 8 1.05 Action Plan... 10Chapter 2First Steps in Starting a New Practice: Initial Checklist ... 11 2.01 Skills for Success ... 12 2.01.1 Strengths of the Entrepreneur ... 12 2.01.2 Weaknesses of the Entrepreneur... 14 2.02 Initial Checklist: Starting a New Practice ... 14 2.03 Initial Checklist: Making a Lateral Move ... 15 2.03.1 Make a Considered Decision... 15 2.03.2 Review the Existing Partnership Agreement ... 16 2.03.3 Know Your Financial Obligations... 16v 2.03.4 Establish a Relationship with Your Bank and Banker... 16 2.03.5 Select an Accountant... 16 2.03.6 Establish a Relationship with an Insurance Broker ... 17 2.03.7 Create a Business Plan ... 17 2.03.8 Develop a Forms File ... 17 2.03.9 Review and Select Technology ... 17 2.03.10 Develop Your Client and Related Files List ... 18 2.03.11 Develop a Case File-Numbering Scheme ... 18 2.03.12 Determine Which Clients/Matters Will Goand Which Will Stay ... 18 2.03.13 Draft a Client Contact Letter ... 18 2.03.14 Develop a Retainer Agreement... 19 2.03.15 Prepare a Letter to Colleagues in the Firm ... 19 2.03.16 Know When Enough Is Enough... 19 2.04 Action Plan... 19Chapter 3The Planning Process ... 21 3.01 What Planning Is and Is Not... 22 3.02 The Basic Steps ... 23 3.02.1 Prepare to Plan ... 23 3.02.2 Identify Goals ... 24 3.02.3 Create the Marketing Plan... 24 3.02.4 Create the Financial Plan ... 24 3.02.5 Evaluate and Revise the Plan ... 25 3.03 Secondary Plans ... 26 3.03.1 Disaster-Recovery Plan ... 26 3.03.2 Succession Plan ... 26 3.04 Agreeing to Plan ... 26 3.05 Who Plans? ... 27 3.06 The Logistics of Planning ... 27 3.07 Gathering the Relevant Information ... 28 3.08 Looking Ahead ... 29 3.09 Action Plan... 29Chapter 4Setting Goals... 35 4.01 SMART Formula ... 36 4.02 Identifying Personal Goals ... 36 4.03 Identifying Law Firm Goals ... 37vi CONTENTS 4.04 Identifying Work-Life Balance Goals... 39 4.05 Action Plan... 39Part II: Marketing Paradigms 43Chapter 5Creating the Marketing Plan ... 45 5.01 Marketing Defined ... 46 5.02 Components of a Marketing Plan ... 46 5.02.1 What Is Your Current Situation?... 47 5.02.2 What Are You Trying to Accomplish? ... 48 5.02.3 Who Are Your Target Customers, or Clients?... 48 5.02.4 What Is Your Strategy for Reaching YourTarget Audience? ... 50 5.02.5 How Much Time, Staff, and Money Will Be Required? ... 53 5.02.6 How Will You Know If You Are Successful? ... 54 5.03 What Clients Want ... 54 5.04 The Marketing Mix... 56 5.05 Embrace Marketing ... 57 5.06 Action Plan... 57Chapter 6A Solo and Small-Firm Practitioner's Marketing Renaissance ... 63 6.01 Cultivate Clients ... 64 6.01.1 Step One: Make Yourself Visible ... 65 6.01.2 Step Two: Find Opportunity and Push Itinto the Pipeline ... 66 6.01.3 Step Three: Bring That Opportunity to Closure... 66 6.01.4 Step Four: Follow Up, Follow Up, Follow Up ... 67 6.01.5 Step Five: Discipline Yourself ... 68 6.02 Serve the 99 Percent ... 68 6.02.1 Guarantee Satisfaction ... 68 6.02.2 Establish Alliances ... 69 6.02.3 Embrace Technology... 69 6.03 Action Plan... 70Chapter 7Using the Internet to Market Your Legal Services ... 71 7.01 Benefits of Internet Marketing ... 72CONTENTS vii 7.02 The Law Firm Website ... 73 7.02.1 Brochureware Websites ... 73 7.02.2 Information-Hub Websites... 76 7.02.3 Websites for Conducting Private Communication ... 77 7.03 Designing and Maintaining the Firm's Website ... 78 7.03.1 Step One: Determine the Marketing Purposeof the Website ... 78 7.03.2 Step Two: Design the Layout and Content ... 78 7.03.3 Step Three: Make the Website Available to the Masses ... 79 7.03.4 Step Four: Maintain the Website... 80 7.04 Electronic Mailing Lists ... 81 7.05 LISTSERVs and Other Discussion Groups ... 82 7.06 Internet Communities ... 84 7.07 Action Plan... 84Chapter 8Using Social Media to Market Yourself ... 85 8.01 Marketing Benefits ... 86 8.02 Maximizing Social Media Use ... 87 8.03 Measuring Returns ... 87 8.04 Need for Personal Contact ... 88 8.05 Bar Association Regulation ... 89 8.06 Formulating Policies ... 90 8.07 Special Concerns About Blogging ... 90 8.07.1 Marketing Tactics ... 90 8.07.2 Technology Concerns ... 91 8.08 Action Plan... 91Chapter 9Using Business Cards, Stationery, and Print Mediato Support Rainmaking Goals ... 93 9.01 Establishing Your Firm Image ... 94 9.01.1 Selection of a Vendor ... 94 9.01.2 Graphics Issues ... 94 9.02 Business Cards ... 94 9.03 Firm Stationery ... 95 9.03.1 Maximize the Value of Your Letterhead ... 95 9.03.2 Plain Paper ... 95 9.04 Other Basic Paper Items... 96 9.05 Large Mailing Envelopes and Mailing Labels ... 96 9.06 Firm Announcements... 97 9.06.1 Envelopes ... 98 9.06.2 Announcement Content ... 98viii CONTENTS 9.07 Firm Brochures and Seminar and Direct-Mail Printing ... 99 9.07.1 Law Firm Brochures: Two-Pocket Folders ... 100 9.07.2 Law Firm Brochures: Alternativesto Two-Pocket Folders... 100 9.08 Action Plan... 101Chapter 10Branding ... 103 10.01 Unique Selling Points ... 104 10.02 Internal Acceptance ... 105 10.03 Management and Marketing Issues... 105 10.03.1 Strategic Marketing Plan ... 106 10.03.2 Marketing Costs ... 107 10.03.3 Lawyer Time and Activities... 108 10.03.4 Negative Fallout ... 108 10.03.5 Firm Leadership ... 110 10.04 Why Brand? ... 110 10.05 Action Plan... 111Part III: Marketing Beyond Advertising 113Chapter 11Rules for Improving Client Relations ... 115 11.01 Believe That the Client Is Number One ... 116 11.02 Return Phone Calls ... 117 11.03 Make Sure That Staff Members Knowthe Names of Clients... 117 11.04 Communicate Regularly with Clients ... 117 11.05 Build a Team Concept ... 118 11.06 Make the Client Feel Like Part of the Team ... 118 11.07 Visit Clients ... 119 11.08 Advise Clients About Changesin the Law That Impact Them ... 120 11.09 Be Realistic in Forecasting Work ... 120 11.10 Ask Clients for Feedback ... 121 11.11 Action Plan... 121Chapter 12Listening to Clients ... 123 12.01 The Client Satisfaction Survey ... 124 12.01.1 Survey Types ... 124 12.01.2 Written Survey... 125CONTENTS ix 12.01.3 Telephone Survey ... 125 12.01.4 In-Person Survey... 126 12.02 Presentation Skills... 127 12.03 Listening Techniques ... 127 12.03.1 Active Listening... 127 12.03.2 Gender Listening... 128 12.03.3 Paying Attention to Nonverbal Communication... 128 12.04 It Pays to Ask Questions ... 129 12.05 Following Up ... 130 12.06 Action Plan... 131Part IV: Financial Management 135Chapter 13Creating the Financial Plan ... 137 13.01 Key Financial Terms ... 138 13.02 Introduction to Cash Flow ... 140 13.03 Creating the Collected Revenue Cash Flow Form ... 141 13.03.1 Row 1: Cash Retainers Collected for General Account... 142 13.03.2 Row 2: Transfer of Funds fromTrust Account per Client Instructions... 142 13.03.3 Row 3: Contingency Fees Collected ... 143 13.03.4 Row 4: Collected Accounts Receivable ... 143 13.03.5 Row 5: Funds Collected from Sale of Assets... 144 13.03.6 Row 6: Miscellaneous Collected Funds ... 144 13.03.7 Row 7: Total Operating Funds Collected ... 144 13.03.8 Final Rows ... 144 13.04 Creating the Paid Expenses Cash Flow Form ... 144 13.04.1 Row 1: Employee Salaries ... 146 13.04.2 Row 2: Employee Taxes ... 146 13.04.3 Row 3: Partner Draws/Shareholder Salaries ... 147 13.04.4 Row 4: Rent ... 147 13.04.5 Rows 5, 6, and 7: Insurance ... 147 13.04.6 Row 8: Marketing and Public Relations ... 148 13.04.7 Rows 9 and 10: Office Expenses ... 148 13.04.8 Row 11: Professional Dues... 148 13.04.9 Row 12: Continuing Legal Education ... 149 13.04.10 Row 13: Library ... 149 13.04.11 Row 14: Professional Services ... 149 13.04.12 Row 15: Travel and Entertainment... 149 13.04.13 Row 16: Loan Repayments ... 149 13.04.14 Row 17: Total Operating Expenditures ... 149x CONTENTS 13.05 Creating the Summary Cash Flow Form ... 149 13.05.1 Row 1: Beginning Cash Balance ... 150 13.05.2 Rows 2 and 3: Increases and Decreases in Cash ... 150 13.05.3 Row 4: Cash Balance... 150 13.05.4 Row 5: Short-Term Loans... 150 13.05.5 Row 6: Cash Available ... 151 13.05.6 Row 7: Capital Expenditures... 151 13.05.7 Row 8: Balance of Cash ... 151 13.05.8 Row 9: Long-Term Loans... 151 13.05.9 Row 10: Free Cash Flow... 151 13.05.10 Row 11: Savings... 151 13.05.11 Row 12: Net Free Cash Flow ... 152 13.05.12 Row 13: Extraordinary Use of Cash Flow ... 152 13.05.13 Row 14: Monthly Cash Totals ... 152 13.05.14 Addressing the Issue of Negative Numbers... 152 13.06 Final Thoughts on Cash Flow Plans ... 153 13.07 Action Plan... 153Chapter 14Methods of Determining Revenue... 157 14.01 Revenue Pattern Analysis ... 158 14.02 Turnover Ratio... 158 14.03 Aging Analysis ... 159 14.04 Payment Pattern Analysis ... 160 14.05 Action Plan... 161Chapter 15Pricing Legal Services ... 165 15.01 Basic Ways to Set Prices... 166 15.01.1 Cost-Plus Pricing... 166 15.01.2 Market Pricing ... 168 15.02 Specific Pricing Methods: Hourly Rate Pricing ... 169 15.03 Specific Pricing Methods: Alternativesto Hourly Rate Pricing... 170 15.03.1 Blended Hourly Rate ... 170 15.03.2 Fixed or Flat Fee ... 171 15.03.3 Value Pricing ... 171 15.03.4 Contingent/Percentage Fee... 172 15.03.5 Premium Pricing ... 173 15.03.6 Retainer... 173 15.04 The Future of the Billable Hour ... 173 15.05 Cost Disbursements as an Element of Pricing ... 174CONTENTS xi 15.06 The Use of Nonlawyers ... 175 15.07 Price Sensitivity and Raising Rates ... 177 15.08 Action Plan... 177Chapter 16The Billing Process ... 179 16.01 Importance of Billing Process ... 179 16.02 Clients and the Billing Process ... 180 16.03 Who Should Do the Billing? ... 180 16.04 What Should Bills Look Like and Contain? ... 181 16.04.1 Appearance ... 181 16.04.2 Content ... 181 16.05 When Should Bills Be Prepared? ... 182 16.06 When Should Bills Be Sent? ... 182 16.07 Responses from Clients ... 183 16.08 Action Plan... 183Chapter 17Credit and Collections ... 189 17.01 Giving Credit Where Credit Is Due... 190 17.01.1 Approve Clients... 190 17.01.2 Determine Credit Limits ... 190 17.01.3 Set Interest Rates ... 191 17.02 Collecting Your Money ... 191 17.03 Steps to Decreasing the Need to Worry About Collections . . 192 17.03.1 Fees and Budgets... 192 17.03.2 Other Communication Considerations ... 192 17.03.3 Retainers ... 193 17.03.4 The Billing Cycle ... 193 17.03.5 Time Your Statements... 194 17.03.6 Make It Easy to Pay ... 194 17.03.7 Discounts for Timely Payment ... 194 17.04 Steps to Increasing Your CollectionsWhen Clients Don't Pay ... 194 17.04.1 Communication... 195 17.04.2 Dial-and-Smile"... 195 17.04.3 Plan for Payment... 197 17.04.4 Last Resorts ... 197 17.05 Action Plan... 197Chapter 18Banks and Loans ... 199 18.01 Financial Needs... 200xii CONTENTS 18.02 Types of Loans... 202 18.03 Selecting a Bank ... 202 18.04 How a Bank Selects Borrowers ... 203 18.04.1 Areas of Concern... 204 18.04.2 The Four C's... 204 18.04.3 Documents That the Bank Wants to See ... 206 18.04.4 Additional Information to Discuss with the Bank... 206 18.05 Developing a Good Relationship with the Banker ... 207 18.06 Action Plan... 207Chapter 19Equipment Lease Financing ... 209 19.01 Advantages of Leasing ... 210 19.01.1 Leasing Is Flexible and Practical... 210 19.01.2 Leasing Is Cost-Effective ... 210 19.01.3 Leasing Has Tax Advantages ... 211 19.01.4 Leasing Helps Conserve Operating Capital ... 211 19.02 Other Leasing Considerations ... 211 19.02.1 Types of Leases ... 211 19.02.2 Approval Decisions... 212 19.02.3 Property Taxes ... 213 19.02.4 Use Taxes ... 213 19.02.5 Insurance ... 213 19.02.6 Personal Guarantee... 214 19.02.7 Rentals... 214 19.02.8 Lease Rates ... 214 19.02.9 Warranties... 214 19.02.10 Soft Costs ... 214 19.02.11 Maintenance Contracts... 215 19.02.12 Leasing and Rapid Changes in Technology ... 215 19.02.13 Early Buyouts and the Rule of 78s" ... 216 19.03 Action Plan... 217Chapter 20Risk Management for Lawyers ... 219 20.01 Insurance Needs ... 219 20.01.1 Property and General Liability Insurance ... 220 20.01.2 Cyberinsurance ... 221 20.01.3 Life Insurance ... 221 20.01.4 Disability Insurance ... 221 20.01.5 Health Insurance ... 221 20.01.6 Errors and Omissions Insurance ... 222 20.01.7 Employment Practices Liability Insurance ... 222CONTENTS xiii 20.01.8 Personal Auto Insurance ... 223 20.01.9 Employee Benefits... 223 20.02 Disaster-Recovery Plan ... 223 20.02.1 Create a Task Force ... 223 20.02.2 Create a Management Structure ... 224 20.02.3 Create a Communication System ... 224 20.02.4 Test the Efficacy of the Plan... 225 20.02.5 The Plan in Action... 225 20.03 Action Plan... 225Chapter 21Client Trust Accounting the Easy Waywith QuickBooks ... 227 21.01 IOLTA Basics ... 228 21.02 Rule of Five" ... 229 21.03 Accounting Theory... 230 21.04 QuickBooks for Windows ... 230 21.05 Summary of Tasks ... 232 21.05.1 Receiving Funds ... 232 21.05.2 Disbursing Funds ... 232 21.05.3 Reports ... 233 21.06 Action Plan... 236Chapter 22Improving Your Bottom Line... 237 22.01 Banking ... 237 22.02 Office Services ... 240 22.03 Rent ... 240 22.04 Diversity... 241 22.05 Revenues Versus Expenses ... 241 22.06 Personal/Professional Expense Hierarchy ... 242 22.07 Action Plan... 243Chapter 23Playing the Slow Economy Game ... 245 23.01 Temporary Slowdown ... 246 23.02 Downsizing ... 246 23.03 Demerger ... 247 23.04 Liquidation ... 247 23.05 The Great Recession ... 247 23.06 Action Plan... 248xiv CONTENTSPart V: Employee Issues 249Chapter 24Hire Is Not a Four-Letter Word" ... 251 24.01 Determining Your Staffing Needs ... 252 24.02 Considering Preemployment Consultation ... 252 24.03 Writing the Job Description... 253 24.03.1 Legal Assistant... 253 24.03.2 Legal Secretary... 254 24.03.3 Paralegal (Certificated)... 254 24.03.4 Independent Contractor... 255 24.04 Choosing an Advertising Venue... 256 24.05 Setting Up a Screening Funnel ... 256 24.06 Preparing Before the Interview ... 257 24.07 Conducting the Face-to-Face Interview ... 258 24.07.1 Do's and Don'ts of Interviewing ... 259 24.07.2 Sample Questions ... 260 24.08 Hiring Temporary Employees ... 262 24.09 Action Plan... 262Chapter 25The Law Office as Equal Opportunity Employer:Rights, Risks, and Responsibilities ... 265 25.01 The Foundation of Equal Employment Opportunities... 266 25.01.1 Areas of Concern... 266 25.01.2 Defenses to Discrimination Charges ... 268 25.02 The Legal Framework ... 268 25.02.1 Title VII of the Civil Rights Act of 1964... 269 25.02.2 Age Discrimination in Employment Act of 1967 ... 271 25.02.3 Older Workers Benefit Protection Act of 1990 ... 272 25.02.4 1990 Americans with Disabilities Act ... 272 25.02.5 Family and Medical Leave Act of 1992 ... 275 25.02.6 Comparison/Contrast of FMLA and ADA... 276 25.03 Preemployment Selection ... 276 25.03.1 Recruitment and Advertising ... 276 25.03.2 Criminal Background Screeningand/or Credit Checks ... 279 25.03.3 The Personal Interview ... 280 25.04 Discrimination in the Workplace ... 280 25.04.1 Sex Discrimination ... 280 25.04.2 Age Discrimination ... 282CONTENTS xv 25.04.3 Religious Discrimination ... 283 25.04.4 Disability Discrimination... 283 25.05 Action Plan... 286Chapter 26Conducting Effective Performance Appraisalsin a Law Office Setting... 287 26.01 Setting Objective Performance Standards... 288 26.01.1 Purpose ... 288 26.01.2 Specifics of Creating a Standards-BasedAppraisal System ... 288 26.02 Specific Performance Appraisal Considerations ... 290 26.03 Conducting a Performance Appraisal Conference ... 291 26.04 Action Plan... 292Chapter 27Preventing Workplace Harassment and Retaliation in the Law Office ... 293 27.01 What Is Workplace Harassment? ... 294 27.01.1 Harassment ... 294 27.01.2 Sexual Harassment ... 295 27.02 Myths and Facts About Workplace Harassment ... 297 27.03 High-Tech Workplace Harassmentand Abuses of Electronic Messaging... 298 27.03.1 Unwelcome E-Mail Messages ... 300 27.03.2 Myths About Explosive E-Mail... 300 27.03.3 Reasons for Monitoring Employee E-Mail ... 301 27.03.4 Development of an E-Mail Monitoring Policy ... 302 27.03.5 Enforcement of the E-Mail Monitoring Policy ... 303 27.03.6 Limits on Employees' Privacy... 304 27.04 Retaliation as a Separate Form of Discrimination ... 305 27.05 Responsibilities of Supervisors... 306 27.06 Developing Enforceableand DefensiblePolicies... 307 27.06.1 Clear and Effective Reporting Procedures ... 307 27.06.2 Effective Training to Avoid Other Liabilities ... 308 27.06.3 Training Guidelines ... 309 27.07 Action Plan... 311Chapter 28Should You Hire an Executive Director?... 313 28.01 The Executive Director's Job... 314 28.02 A Profit Center for the Firm ... 314 28.03 Measuring Benefits ... 315 28.04 Action Plan... 315xvi CONTENTSPart VI: Technology 317Chapter 29Technology and the Legal Information Age... 319 29.01 The Open-Access Movement ... 320 29.01.1 Open-Access Legal Portals ... 320 29.01.2 Government Portals ... 323 29.01.3 Collaborative Websites ... 323 29.02 E-Books... 324 29.02.1 Pros and Cons ... 325 29.02.2 E-Book Purchases ... 326 29.02.3 E-Book Cost and Licensing Considerations ... 327 29.02.4 A Possible Future Model for E-Books ... 327 29.03 Going Mobile: Apps ... 328 29.03.1 Ready Reference Apps ... 329 29.03.2 Legal Research ... 329 29.03.3 Legal Publisher Apps ... 330 29.03.4 Productivity ... 331 29.03.5 Trial Practice... 332 29.03.6 Keeping Current ... 333 29.04 Improvements in Legal Databases... 333 29.05 Action Plan... 335Chapter 30Financial and Ethical Implications of Technology ... 337 30.01 Financial Implications of Technology ... 338 30.01.1 ROI and Cash Flow... 338 30.01.2 ROI and the Replacement Cycle... 338 30.01.3 ROI and Financing ... 339 30.01.4 ROI and Efficiency ... 340 30.02 Ethical Implications of Technology ... 341 30.02.1 Meet the Standard of Care... 342 30.02.2 Safeguard Files... 342 30.02.3 Maintain Confidentiality ... 343 30.03 Action Plan... 344Part VII: Operating Your Law Practice 345Chapter 31A Checklist for Moving Your Law Firm ... 347 31.01 The Decision to Move ... 348 31.01.1 Establish an Initial Timeline ... 348 31.01.2 Locate New Space ... 348CONTENTS xvii 31.01.3 Negotiate for New Space ... 349 31.01.4 Set a Moving Date... 349 31.01.5 Develop a Moving Budget... 350 31.02 New-Space Planning ... 350 31.02.1 Plan New-Space Improvements ... 350 31.02.2 Establish What Goes Where ... 350 31.02.3 Determine Location of Telephone,Electrical, and Computer Hookups... 351 31.03 Premove Planning... 351 31.03.1 Create a Move Manual ... 351 31.03.2 Solicit Moving Bidsand Hire a Moving Company ... 351 31.03.3 Factor in Lead Time for OrderingFurniture, Equipment, and Supplies... 352 31.03.4 Order Printed Firm Materials ... 352 31.03.5 Order Packing Supplies ... 352 31.03.6 Schedule Telephone and Computer Services ... 353 31.03.7 Handle Other Notifications ... 353 31.03.8 Set Up Tagging/Labeling Plan ... 354 31.03.9 Assign New Parking Cards and Building Passes... 355 31.03.10 Review Vacations and Personal Days ... 355 31.03.11 Schedule Premove Meetings ... 355 31.03.12 Schedule Premove Inspections of New Space ... 355 31.03.13 Schedule an All-Hands Space Visit ... 356 31.03.14 Obtain Acknowledgments ... 356 31.04 The Move ... 356 31.04.1 Publish the Moving Schedule ... 356 31.04.2 Appoint Move Coordinators ... 356 31.04.3 Post Color-Coded Floor Plans... 356 31.04.4 Determine Optimum Order ... 356 31.04.5 Schedule Technicians/Maintenance Staff ... 357 31.04.6 Address Security Issues ... 357 31.05 After the Move ... 357 31.05.1 Clean Up Old Space ... 357 31.05.2 Inspect Old Space with Landlord... 357 31.05.3 Obtain Certification and Release of Old Space ... 357 31.06 Action Plan... 357Chapter 32Your Own Island: Opening a Home-Based Practice... 363 32.01 Packing for Your Trip to the Island ... 364 32.01.1 Computer ... 364 32.01.2 Internet Connectivity ... 365xviii CONTENTS 32.01.3 Printer/Scanner/Copier/Fax Machine ... 365 32.01.4 Smartphone ... 365 32.01.5 Software Program ... 366 32.01.6 Online Services ... 366 32.01.7 Office Furniture ... 366 32.02 Crew on the Island ... 366 32.03 Ethics of the Island ... 367 32.03.1 Service ... 367 32.03.2 Quality ... 368 32.03.3 Confidentiality... 368 32.04 Happily Stranded on the Island ... 368 32.05 Action Plan... 368Chapter 33Case Study: Starting a Family Law Practice ... 369 33.01 The Advice... 370 33.01.1 Do You Really Want Your Own Firm? ... 370 33.01.2 Profiling the Desired Practice ... 371 33.01.3 Selecting the Location of the Practice ... 372 33.01.4 Staff Considerations ... 374 33.01.5 Equipment Considerations ... 374 33.01.6 Promoting the New Practice ... 374 33.01.7 Expansion from Solo Practice to Partnership ... 376 33.02 Implementation... 377 33.02.1 Profiling My Firm ... 377 33.02.2 Selecting My Office ... 377 33.02.3 Staffing and Equipping My Office ... 378 33.02.4 Outlining a Business Plan ... 378 33.02.5 Embracing the Opportunity to Grow ... 379 33.02.6 Where I Am Today ... 380 33.03 Action Plan... 381Chapter 34Overcoming Stress in Your Legal Career ... 383 34.01 Prioritize... 384 34.02 Ten Steps to Organization ... 385 34.02.1 Step One: Unclutter Your Office ... 385 34.02.2 Step Two: Set Up a 43" System ... 386 34.02.3 Step Three: Employ a U-Shaped Office Layout ... 387 34.02.4 Step Four: Spend Time on Daily Planning ... 387 34.02.5 Step Five: Incorporate PWT... 388 34.02.6 Step Six: Prepare a Weekly To-Do List... 388CONTENTS xix 34.02.7 Step Seven: Manage Interruptions ... 388 34.02.8 Step Eight: Assign NumericalTime Frames for Requests ... 389 34.02.9 Step Nine: Conduct Efficient Group Meetings... 389 34.02.10 Step Ten: Conduct One-to-One Briefings ... 390 34.03 What Not to Do... 390 34.04 Good Stress ... 391 34.05 Action Plan... 391Appendix A: Cash Flow Projection Forms ... 393Appendix B: Monthly Accounts Receivable Aging Analysis... 397Appendix C: Profit and Loss Statement ... 401Appendix D: Budget Recap Revenue and Expense Forms ... 405Appendix E: General Ledger Information ... 409Appendix F: Payment Pattern Analysis... 415Appendix G: Comparison of Essential Provisions of the ADAand the FMLA ... 417Appendix H : Examples of Overlap and Conflict Between the ADAand the FMLA ... 421Appendix I: Employer Actions ... 425Appendix J: Effect on Workers' Compensation ... 431Appendix K: Preemployment Inquiries ... 435Index ... 439

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Book SynopsisMillennials are often stereotyped, they are "entitled," seek promotions prematurely, and require constant praise. They see themselves, however, buried in historically high student debt and thwarted by an outdated workplace structure. This ground-breaking book is an indispensable resource to help Millennials, Gen Xers and Baby Boomers create a more effective work environment. Beautifully written, the book separates myths from reality, and provides practical advice, based on detailed research, to strengthen intergenerational teams and develop the next generation of talented leadership.Trade ReviewSince the original hardcover release, the book has received accolades from the media and from experts on generational issues. “Read this book if you want to get beyond stereotypes and understand millennials and the workplace. Lauren Rikleen provides terrific practical insight that will help employers harness the talent of millennials in the workplace. Whether you are a parent, an educator, or an employer, this book will help you understand the dynamics of the millennial generation. Buy the book. Give it to your friends. They will thank you.” —David P. Angel, President, Clark University“Rikleen takes on the mythology that Millennials are soft and entitled and turns it on its head. With original research and a wealth of fresh and powerful voices, she draws a more complex and nuanced portrait of a young, tech-savvy, highly skilled and dedicated generation with a different definition of success. That they put more stock in efficiency, quality and performance, rather than in the ‘tried and true’ long hours of face time in the office is, Rikleen points out, something not to be denigrated, but celebrated. Essential Reading for employers, employees, and parents of any generation.”—Brigid Schulte, author of the New York Times bestselling “Overwhelmed: Work, Love and Play when No One has the Time,” long-time, Pulitzer Prize winning journalist and director of the Better Life Lab at New America"It is easy to simply write that Millennials are entitled. It is much harder to write a nuanced portrait that accurately captures the complexities of the Millennial Generation, but that's precisely what Lauren Rikleen has done in You Raised Us - Now Work with Us."— Keli Goff, author of Party Crashing: How the Hip-Hop Generation Declared Political Independence"If you look at the organizational pyramid of many of today's companies and apply a generational label to each typical level in the hierarchy you will generally find 'boomers'in top management, 'Gen Xrs' in middle management and Millennials' in lower management. It is in the latter group where a majority of day-to-day client contact occurs. In my former company, a global financial services organization of more than 30,000 people, I, and 10 other boomers focused on strategic decisions; roughly 1,000 Gen X middle managers transformed those decisions into local actions; and all the rest, roughly 29,000 out of 30,000, most of whom were under 30, delivered our products and services to our customers, working with them every day, and shaping their opinion of our company.These groups do not think alike. As a leader it is critical to understand how they are not alike, and to harness that knowledge for the greater good of the enterprise, as well as for each member of these groups. That understanding can clearly be found in Lauren Rikleen's book. It is a must read for those making major decisions for their companies. Understanding how those decisions will be executed means understanding who will execute them. That understanding can start here."—Ron Logue, former CEO, State Street Corporation"There is a long tradition of the older generation misunderstanding and denigrating the younger generation, but it need not always be so. Lauren Rikleen presents a healthy alternative to this pattern in her wise and informative book. Drawing on her own research as well as other studies, and presenting survey findings along with individual perspectives, she explains today's emerging adults to their potential employers and colleagues, to the benefit of both sides. This book provides a road map toward a workplace that is not only more productive but more harmonious and humane."—Dr. Jeffrey Jensen Arnett, Clark University, co-author (with Elizabeth Fishel) of When Will My Grown-Up Kid Grow Up?"Generational differences are causing uncertainty and strife in the uncharted waters of the digital economy, but they don't have to. In You Raised Us – Now Work With Us, Lauren Rikleen does a brilliant job of outlining the nuances behind many of the stereotypes that befall Boomers, Gen Xers and Millennials – particularly critical as more Millennials enter the workforce at the same time Boomers are delaying their retirements. Her book paves the way for workers of all ages to not just tolerate generational differences, but thrive by embracing the best of them. Backed by data and powerful anecdotes, Rikleen has written the manual we need to redefine team effectiveness and workplace success for the new millennium."—Jenny Blake, author of Life After College

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Book SynopsisWhy this book? Most have neither considered, nor know how “cyber secure” they are. For the majority who are not information technology (IT) professionals, the idea of delving into the technical details of secure computing can create apprehension and confusion. Some people think that if their email system works, and if their documents are accessible, then why bother making any security improvements to their system, which might create complications or cost time and money. Some would prefer not to know the cybercrime risks they are facing, or just haven’t thought about it. Cybersecurity is more, though; it is also about protecting data from risks other than cybercrime, such as unanticipated IT issues, hard-drive crashes, house fires, and other incidents. Beyond security, this book will also provide information to use computers and data more efficiently. No matter an individual's level of comfort or experience with computers, this book will help recognize when electronic “doors” are open to cybercriminals, and aid in fully appreciating why certain security steps need to be taken. Since cybercriminals are always attacking, trying to steal data or make data unusable, Cybersecurity for the Home and Office: The Lawyer's Guide to Taking Charge of Your Own Information Security will make it easier to understand these risks so a decision can be made as to where to set the “cybersecurity dial” in home and office. How much risk feels comfortable? How sensitive or confidential is your data? Are you safeguarding someone else’s data and confidential information? What is risked, professionally and personally, if data is ever stolen or compromised? Setting the dial too low, may allow for over exposure to threats, but if the dial is too high, frustration may set in with the inconveniences of the security measures themselves. appendices 1 – 4 offer some assessments and materials to start your thought process about your cybersecurity posture and awareness. Appendices 1 and 2 have short quizzes to assess your current security, awareness, threats, and how home and work cybersecurity are related. Appendix 3 discusses the concept of the cybersecurity dial, where it is set now, and where it needs to be. Appendix 4 covers some common cybersecurity myths. Cybersecurity is not “one-size-fits-all.” It needs to be what works for each individual. It’s how to decide to evaluate and manage risks. With this book, you can gradually increase your security posture as you learn, by making incremental changes and learning to live with them. For the price of this book, you will learn how to improve your cybersecurity by yourself, without paying anyone else, as this book does not recommend any costly services or products. The time invested now can save from having an expensive disaster later and could make your computing experience much more efficient. By first fixing cybersecurity at home and with personal devices, you will then be able to translate that knowledge and experience to your workplace. Waiting for the law and other standards to evolve is not the right move, as they will always lag behind the pace of technology advancements. The basic principles and methods to secure yourself are available now to learn and apply them yourself. Technology will continue to change rapidly, but if the basic principles are understood, then sound, ongoing choices to can be implemented and utilized. You need not become a technology expert; however, you should learn about the serious threats faced, the potential consequences, and the steps that can be taken to mitigate these risks. Technology-related threats and appropriate countermeasures are similar to things you already do in your “brick and mortar” physical life. Learn to secure your computer just as you lock your house’s doors and windows, put on a seatbelt while driving, check your car’s oil level, tire pressure, and stop at red lights. Yes, computers can be complex, frustrating, and confusing, but everyone can learn how to do this. The author wrote this book for lawyers because they all have personal and work-related information on numerous devices and in various locations. Every lawyer should be aware of the risks of loss or theft of that information, and be ready to react.

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Book SynopsisThis book provides a comprehensive perspective on the U.S. banking project management processes, the regulatory agencies that govern and influence those processes, how technology, and more specifically, the development and use of artificial intelligence, will create a shift in the evolutionary trajectory of U.S. banking practices, and how U.S. banking project management practices will be at the core of how quickly and how successfully this evolution unfolds.Project management processes have been intertwined within every fabric of human evolution including advances in communication, farming, construction, medicine, law, architecture, physics, and economics to name a few. At each evolutionary stage, there was a project manager who was studying the how and why of everything, trying new techniques, and documenting trials, errors and successes until a specific craft was mastered, thrusting progress forward in an upward trajectory that has been carved into human history.There are countless books and articles that focus on the practice of project management. What makes this book different is the focus placed largely on the project management processes for United States (U.S) bankers. This book starts with a look at the historical progression of project management processes but quickly focuses the material on project management processes for bankers, heavily leaning towards project managers in United States (U.S.) banks. The author also looks at the bank regulatory agencies that govern U.S. banks, regulations critical to the U.S banking system, and concludes with an overview of U.S. banking technologies and the management of a U.S. banking customer call center.This book provides a comprehensive perspective on the U.S. banking project management processes, the regulatory agencies that govern and influence those processes, how technology, and more specifically, the development and use of artificial intelligence, will create a shift in the evolutionary trajectory of U.S. banking practices, and how U.S. banking project management practices will be at the core of how quickly and how successfully this evolution unfolds.

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Book SynopsisManaging Health and Safety in a Small Business is an up-to-date guide, reflecting current concerns about how to identify and manage health and safety risks in a small business, with a broad focus on practical guidance wherever your business is based globally.It covers all the basic principles of assessing risks without quoting specific regulations that are likely to change depending on your location. With additional checklists and suggestions throughout, it can be used by individual business owners, consultants or business advisors working with them, or as a basic introduction to the key elements of risk assessment.

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Book SynopsisThere is an unspoken understanding that when a client retains counsel, the attorney will be competent and will meet the client’s needs. But in today’s day and age, competence and deliverables by themselves are not enough to make a firm stand out in the marketplace. So how do you differentiate yourself from the competition? Simple: You do everything you can to make sure that your client has a positive experience working with you. A client service interview is a particularly effective way to gain insight into how effectively your firm is creating a positive client experience and learn what your firm could do to make clients’ experience even better. Speaking directly with the source can open up a world of possibility and help a law firm stand out from the rest. This step-by-step guide gives you all the tools you’ll need to incorporate client service interviews into your firm’s client relationship management strategy.

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Book SynopsisHow do you show the value of the legal department and justify the worth of investment to the business? Sterling Miller lays out lessons and advice about showing value learned over the course of his 30+ year legal career; the vast majority spent in-house at four different legal departments. Even if the business is not asking you to show the value of the legal department today, they will tomorrow. This book is your go-to resource to meet that task head-on and successfully. This valuable guide sets out in detail a practical blueprint of the nuts and bolts of showing value, including: The importance of working to maximize value creation and minimize value destruction Technology that generates value Partnering with the business Legal as a profit center The value of letting the business help themselves How to be a strategic in-house lawyer Creating a yearly value-creation to-do list Marketing the legal department to the business How to parlay showing value into getting more resources for the legal department The book includes a KPI (key performance indicators) library, sample client satisfaction survey, low-value contract checklist, practical advice on how to make contracts easier to sign, and much, much more! Do not wait to be asked by the business about value-generation, be proactive in marketing the legal department to the business. This guide will help you show the significant value of the legal department and tout your successes to the business.

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Book Synopsis"No matter what you're looking for, this book will help you find it. And best of all, most of the resources discussed in this 365-page guide are low-cost or free!" -- Nicole Black, MyCase With cost-conscious clients scrutinizing legal bills, lawyers cannot afford to depend on expensive legal research databases, especially when reliable free resources are available. This updated edition of Internet Legal Research on a Budget will help you quickly find the best free or low-cost resources online and use them for your research needs. The authors share the top websites, apps, blogs, and crowdsourced resources that will save you time, money, and frustration during the legal research process. This book will help you locate and use: Legal portals and directories (government, academic, and commercial); Case law databases (government and commercial); Federal Statutory research; Federal, legislative, and congressional materials; Starting points for state, local, territorial, and tribal law; Foreign, international, and comparative law resources; And more!

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Book SynopsisImagine a world where you can tackle the greatest, most challenging problems with a proven approach that leads to unmatched success. That is what the 3rd Paradigm offers. The 3rd Paradigm: A Radical Shift to Greater Success provides a framework for businesses and individuals alike to innovate breakthrough solutions through a process of Co-Creation. Backed by original research involving more than 4,000 business professionals, the authors present the three paradigms of business, the five types of Co-Creation, and a four part step-by-step model that allows you to make the radical shift toward the 3rd Paradigm of Co-Creation—where all stakeholders play a meaningful part in greater success. Learn how to have the Right Focus, the Right Process, the Right Communication, and the Right Execution so you can implement Co-Creation and start innovating new solutions today.  Learn from the example of Richard, an anonymized business executive and entrepreneur, who tried, failed, and kept trying to solve his business’s greatest scaling problem and only found success when he adopted the 3rd Paradigm. Discover rigorous research findings that pinpoint the top seven advantages of the 3rd Paradigm as well as the top seven drawbacks, so you know what they are—and how to proactively manage through any obstacles.  Expand your leadership capacity by learning how to gain buy-in and consensus and move projects forward despite any challenges that may arise.   Recognize the crucial importance of diversity and real, meaningful inclusion of all stakeholders, so everyone’s voice is not only heard but also valued and respected. Hear directly from the authors about their experiences with Co-Creation and the exciting future they see that rests with the emergence of 3rd Paradigm. The 3rd Paradigm is the radical shift you’ve been waiting for if you’re eager to achieve truly inclusive work cultures, increased profitability, and explosive revenue growth. 

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Book SynopsisUpgrade your office to anywhere in the world! Remote work offers more flexibility, autonomy, and freedom in the modern workspace while you continue to climb the corporate ladder.With top companies like Apple, Amazon, UnitedHealth Group and more adapting to the hybrid-remote model, you have the power to make your career goals fit your lifestyle. Curate your ideal home-office or take your life on the road- limitless options, limitless potential.Learn what it takes to become a successful remote worker, with all the tips of the trade detailed in The Remote Worker’s Handbook. Jason R. Rich and the experts at Entrepreneur help you build the necessary skill set to make transitioning to remote work a walk in the park, so you can take that actual walk in the park. Using this comprehensive guide, you’ll discover: Time-management and collaboration applications to keep yourself organized The key to adapting your home-office or shared workspace Tools to navigate the cloud, virtual calendars, and the wide variety of free services available  Software and technology exclusive to the remote worker Experience the freedom and flexibility of remote work and take your career to the next level with The Remote Worker’s Handbook. 

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Book SynopsisThis comprehensive collection of business advice, technological guidance, and practical instruction on how to find success in the world of mass torts is, quite simply, unlike any other mass tort book available today. It compiles―in one single, easily digestible volume―a comprehensive array of wisdom from the most successful lawyers in the field as well as targeted advice from bleeding-edge technologists, financiers, and industry thought leaders. The result is a one-of-a-kind road map for growth, which will help lawyers in other fields confidently migrate into mass torts while improving the business operations of those already working in the field. Its central aim is to help readers achieve three goals: Attain personal and financial success in mass torts. Establish one’s own enduring legacy in a rapidly changing field. And most importantly, help victims who have been wronged by corporate negligence find equitable justice under the law. Its development has been conceived, spearheaded, and overseen by Jacob Malherbe, the founder and CEO of X Social Media, an influential Inc. 500 company that has revolutionized how mass tort lawyers can use Facebook, social media, and digital TV services to find and sign clients. In recent years, his efforts and advertising platform have helped lawyers find potential new clients at an unprecedented clip while driving down the cost of conversion rates at levels unthinkable even a few years ago. This compendium of knowledge aims to do something equally monumental: create an open-source opportunity for some of the brightest and most ambitious minds in the industry to join the fight in helping everyday victims who need legal assistance the very most. Join us on a carefully curated journey into the history, practice, and future of mass torts.

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Book SynopsisThe Art of Connected Leadership teaches leaders how to keep rock star employees and build a powerhouse team. Lyndsay K. R. Toensing has fifteen years of experience leading teams, mentoring, and coaching people in startups to Fortune 500 companies. In The Art of Connected Leadership, she shows leaders how to: See the most common reasons why good people leave a job Set team direction that motivates their employees Build relationships that increase employee loyalty Develop their employees in a way that benefits them Create a team culture that gets results Help employees love their jobs

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Book SynopsisNowadays, managing and promoting diversity is of paramount importance to the future of sustainability and the political and business agenda. Despite a tremendous growth in diversity management scholarship in recent years, a strong tendency has emerged whereby existing theories focus on a single level of analysis, using a limited range of mostly Western research settings, and on a narrow range of diversity types. Diversity research has insofar focused on prioritizing visible forms of diversity, such as gender or disability, with less emphasis placed on diversity in culture and values internationally. This edited book provides new practical and strategic insights for practitioners, managers, students and policy makers; it delves into the strategic nature of policy intervention with thought-provoking contributions written by experts from around the world. Contributors aim to provide critical reflection of current debate areas on workplace equality and diversity in under-researched countries to inform and support evidence-based decision making for a wide variety of academic and practice-oriented stakeholders.Trade ReviewScholars of management and other areas of business present insights into how the national and macro-social environment impacts institutional approaches to diversity management across the world. Their findings indicate a need for organizations to focus on deep-level diversity rather than choosing a tick-box policy on surface-level diversity. Among their topics are managing diversity in Nigeria, managing diversity in South African higher education institutions, gender in Venezuelan boards of directors, current balance of gender diversity for 21st-century socialism, diversity management in Taiwan: the case of the semiconductor industry, and diversity management and inclusion in Afghanistan. -- Annotation ©2019 * (protoview.com) *Table of ContentsIntroduction: Diversity within Diversity Management: Where We Are, Where We Should Go, How We Are Getting There; Andri Georgiadou, Maria Alejandra Gonzalez-Perez and Miguel R. Olivas-Lujan Chapter 1: Managing Diversity in Nigeria: Competing Logics of Workplace Diversity; Ifedapo Adeleye, Yomi Fawehinmi, Toyin Adisa; Kingsley Utam and Vivian Ikechukwu-Ifudu Chapter 2: Diversity Management: The Case of the United Arab Emirates; Racquel Warner and Immanuel Azaad Moonesar Chapter 3: Diversity management in sustainability reports: A case study from Turkey; Arzu Özsözgün Çalışkan and Emel Esen Chapter 4: Managing Diversity in Australia - a viable career option, social change agents or corporate stepping stone?; Santina Bertone and Sanjeev Abeynayake Chapter 5: Diversity in the Czech Republic; Eva Abramuszkinová Pavlíková Chapter 6: Diversity Management in Slovenia; Vlado Dimovski, Sandra Penger, Judita Peterlin and Barbara Grah Chapter 7: Managing Diversity in South African Higher Education Institutions; Sharon Thabo Mampane Chapter 8: Gastronomy as a National Identity Element. The Peruvian Case; Oswaldo Morales and Carlos Cordova Chapter 9: Gender in Venezuelan Board of Directors and C-Level Positions: Current balance of gender diversity for 21st Century Socialism; Carlos M. Baldo, Carmen Aurora Matteo and Kyle Hull Chapter 10: Diversity Management in Poland; Anna Rakowska Chapter 11: A changing country: Diversity Management in Greece; George Kyparissiadis Chapter 12: Insights from workplace diversity and inclusion policies of a foreign firm in the Nigeria banking sector; Osaro O. Agbontaen Chapter 13: Managing diversity in Trinidad and Tobago; Jacqueline H. Stephenson Chapter 14: Shifting landscapes of diversity in India: New meaning or a contextual shift?; Richa Saxena and Vibhav Singh Chapter 15: Diversity Management in Taiwan; Jennet Achyldurdyyeva, Christina Yu-Ping Wang, Hsien-Tang Lin and Bih- Shiaw Jaw Chapter 16: Indigenous Entrepreneurship, Society and the Dimensions of Diversity: An Overview of the Canadian National Context; Francesca Croce Chapter 17: Diversity Management and Inclusion in Afghanistan; Bahaudin G. Mujtaba

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Book SynopsisGreenwashing is an emerging trend that seeks to overemphasize the sustainability practices by companies to their customers. In a comprehensive analysis of this widespread marketing and corporate communication practice, Agostino Vollero examines the understanding of greenwashing, provides a systematic review of available literature review, and reflects on theoretical approaches and research trends. Additionally explored are specific case studies that offer lessons in avoiding the greenwashing trap and a build a look to the future in this context. Greenwashing: Foundations and Emerging Research on Corporate Sustainability and Deceptive Communication showcases fascinating insights and new perspectives in this field, which will be of great interest to scholars of Management, Marketing Communications, Corporate Communication, Accounting and Business Ethics.Table of ContentsChapter 1. Understanding greenwashing Chapter 2. The state of art: a systematic literature review Chapter 3. Theoretical approaches and research trends Chapter 4. Case studies: lessons to avoiding the greenwashing trap Chapter 5. A look to the future

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Book SynopsisBefore 2019, coworking spaces were flourishing, however the COVID-19 pandemic put growth on hold. As organizations have begun to move towards more hybrid ways of working, they are becoming the preferred option and are particularly attractive for new business ventures. There are significant gaps in the research of coworking spaces: their forms, configurations, influences, challenges, and how to manage transformations of incumbents when establishing spaces. The trend is being noticed, but a better understanding of the phenomenon and a consideration of management innovations is needed to fully harness the true possibilities of coworking spaces. In Awakening the Management of Coworking Spaces, the chapter authors combine a scientific approach with managing implications, developing theoretic constructs, reporting qualitative and quantitative findings about challenges, potentials, effects, managerial solutions, and success stories. The contributors are academics and practitioners, bringing together their research and real-world experiences to help organizations shape best practices. An applicable and scholarly collection of chapters offers the latest research on coworking spaces – both the benefits and challenges – and provides a roadmap for corporations to get the best out of their employees whilst maximising their potential.Table of ContentsChapter 1. Introduction; Ricarda Bouncken Chapter 2. Coworking: Creative Spaces after the Pandemic Home Office; Mark Nicholas Phillips and Angelika Donhauser Chapter 3. Coworking-Space Definitions, Forms and Configurations; Ricarda Bouncken and Lars Görmar Chapter 4. One Size Does Not Fit All: Considering Materiality to Understand Routines in Coworking-Spaces; Ricarda Bouncken and Muhammad Mahmood Aslam Chapter 5. Collisions in Coworking-Spaces for Creativity and Innovation in the Office; Mark Nicholas Phillips Chapter 6. Permeability in Coworking-Spaces as an Innovation Facilitator; Ricarda Bouncken and Muhammad Mahmood Aslam Chapter 7. How to Create Sense of Community in Coworking-Spaces; Ricarda Bouncken and Till Marius Gantert Chapter 8. Software Support in Coworking Spaces – Instruments, Applications, and Challenges; Cristopher Siegfried Kopplin Chapter 9. Community Management; Alexandra Rese and Daniel Baier Chapter 10. Continuous User Needs Evaluation and Orientation; Markus Urban and Nikolas Müller Chapter 11. Concluding Remarks; Ricarda Bouncken

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