Description

There is an unspoken understanding that when a client retains counsel, the attorney will be competent and will meet the client’s needs. But in today’s day and age, competence and deliverables by themselves are not enough to make a firm stand out in the marketplace. So how do you differentiate yourself from the competition? Simple: You do everything you can to make sure that your client has a positive experience working with you. A client service interview is a particularly effective way to gain insight into how effectively your firm is creating a positive client experience and learn what your firm could do to make clients’ experience even better. Speaking directly with the source can open up a world of possibility and help a law firm stand out from the rest. This step-by-step guide gives you all the tools you’ll need to incorporate client service interviews into your firm’s client relationship management strategy.

The Law Firm Client Service Interview Playbook

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£70.95

Includes FREE delivery
Usually despatched within 12 days
Paperback / softback by Beth Marie Cuzzone , Jill Zwetchkenbaum

2 in stock

Short Description:

There is an unspoken understanding that when a client retains counsel, the attorney will be competent and will meet the... Read more

    Publisher: American Bar Association
    Publication Date: 06/01/2022
    ISBN13: 9781639050260, 978-1639050260
    ISBN10: 1639050264

    Number of Pages: 126

    Non Fiction , Law , Education

    Description

    There is an unspoken understanding that when a client retains counsel, the attorney will be competent and will meet the client’s needs. But in today’s day and age, competence and deliverables by themselves are not enough to make a firm stand out in the marketplace. So how do you differentiate yourself from the competition? Simple: You do everything you can to make sure that your client has a positive experience working with you. A client service interview is a particularly effective way to gain insight into how effectively your firm is creating a positive client experience and learn what your firm could do to make clients’ experience even better. Speaking directly with the source can open up a world of possibility and help a law firm stand out from the rest. This step-by-step guide gives you all the tools you’ll need to incorporate client service interviews into your firm’s client relationship management strategy.

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