How can we help you?

How can we help you?

Answers to most common questions are below but please contact us with any queries

FAQs

Delivery

UK Orders

Book Curl offers free standard delivery on all UK orders.

Standard delivery orders are sent via Royal Mail and other postal services.

International Orders

Some items can be delivery internationally. This will be clearly displayed in checkout.

International orders are sent via Royal Mail priority air mail and other postal services.

Delivery and Tracking

All Book Curl orders are tracked to delivery so you can be sure when your order has ben delivered.

Please check your order despatch email or my account for tracking details.

We will always try to send your order in as few packages as possible. However sometimes we send your items separately. This will be clearly displayed in My Account

Delivery Times

The expected delivery time for each item is clearly listed on each product page and in checkout.

Postal services vary within the UK and around the world and delivery times are an estimate.

Express Delivery

Some items are available for UK Express Delivery. This will be clearly marked on the product page and in checkout.

Express delivery orders are usually delivered the following working day, for orders placed before midday. For orders placed on weekends and public holidays, the order will usually be delivered in two working days.

Express Delivery orders are charged at an additional £4.95 per order.

Where is my order

All Book Curl orders are tracked to delivery so you can be sure when your order has ben delivered.

Please check your order despatch email or My Account for tracking details.

Prices, payments and VAT

Prices listed include VAT (if applicable) and standard delivery is FREE on all UK orders.

The prices displayed in checkout and on the confirmation page and email will be those charged.

Payment options

You can pay using all major cerdit and debit cards, PayPal, ApplePay, Amazon Pay and Shop Pay.

VAT

All item prices shown on wordery.com include VAT (where applicable).

VAT charges will be clearly displayed on the checkout pages.

Returns

You can return your unread and unopened item(s) for a full refund.

Please send your return to:

Book Curl Returns Department, Swanthorpe Barn, GU10 5PY

Returns must be received back to our returns department:

  • In mint undamaged condition (ideally in the original packaging).
  • within 7 days of the day you received the order.

Please ensure you obtain a proof of posting receipt. We recommend that you use an insured tracked courier service that includes insurance, as refunds cannot be processed if the return is not received at our returns department or if it received damaged.

Refunds will be made to the payment method used for the order and can take up to 30 days to appear on your statement.

Send us a message!

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