Description
Book SynopsisBuilding on the latest research in brain science, emotional intelligence, and organizational theory, an award-winning communication and organizational strategist answers questions about the true definition of empathy. This groundbreaking exploration into business productivity and office management offers both real-world insights and practical ways to build transformative empathy skills organization-wide. It shows how learning about and teaching empathy in the workplace can improve productivity, innovation, and profitability. The guide also provides an innovative framework to help leaders meet the six universal needs of the organization itself while also respecting those of individual employees and customers.
Trade Review" The Empathy Factor at Work provides compelling evidence that empathy is a critical element for organizational success. It outlines a powerful process for creating empathic connections within individuals and among teams as well as with customers. Marie Miyashiro shows how to blend the heart and mind for superior performance at all levels of an organization." -Peggy Milford, former CEO, US West Business Resources
