Civil service and public sector Books

Book SynopsisMoore presents his summation of 15 years of research, observation, and teaching about what public-sector executives should do to improve the performance of public enterprises. This book explicates some of the richest cases used at Harvard’s Kennedy School of Government and illuminates their broader lessons for government managers.Trade ReviewIf you haven’t been able to slip out to Harvard University’s John F. Kennedy School of Government for the latest in public management training, Mark Moore’s book…will bring you up to speed. * National Journal *Basing extended and thoughtful analyses and comments on a series of cases in managing an assortment of federal, state, and local public agencies (libraries, the EPA, a department of child and youth services, a redevelopment agency, the Centers for Disease Control, a housing authority, and a police department), Kennedy School professor Mark Moore seeks to expand the traditional bureaucratic conceptions of public administration. * ARNOVA News *[An] important argument to counter the image of the rigid bureaucrat, with case studies of youth services, a library, a redevelopment project, a police department, and a housing authority. * Future Survey *This is at once the most broadly thoughtful and specifically useful book I’ve read in the field of public management. -- Hale Champion, former Undersecretary of the U.S. Department of Health, Education, and WelfareTable of ContentsAcknowledgments Introduction Purposes Sources and Methods Tests 1. Managerial Imagination The Town Librarian and the Latchkey Children Public Managers and Public Management An Alternative Approach to Public Administration PART I ENVISIONING PUBLIC VALUE 2. Defining Public Value The Aim of Managerial Work Different Standards for Reckoning Public Value Municipal Sanitation: An Example Toward a Managerial View of Public Value 3. Organizational Strategy in the Public Sector William Ruckeishaus and the Environmental Protection Agency Jerome Miller and the Department of Youth Services Managerial Discretion and Leadership in the Public Sector Defining Mission and Goals in the Private Sector Defining Mission and Goals in the Public Sector The Mission of the EPA: Pollution Abatement The Mission of DYS: Humanizing the Treatment of Children The Managerial Utility of Mission Statements Evaluative Criteria for Organizational Strategies PART II BUILDING SUPPORT AND LEGITIMACY 4. Mobilizing Support, Legitimacy, and Coproduction: The Functions of Political Management Miles Mahoney and Park Plaza David Sencer and the Threat of Swine flu Political Management: A Key Managerial Function Who Is Important in Political Management Combining Diverse Interests and Values The Dynamics of the Authorizing Environment The Challenge of Political Management 5. Advocacy, Negotiation, and Leadership: The Techniques of Political Management Mahoney's Initiatives Sencer's Initiatives Evaluation The Ethics and Techniques of Political Management Entrepreneurial Advocacy Managing Policy Development Negotiation Public Deliberation, Social Learning, and Leadership Public Sector Marketing and Strategic Communication Helping to Define and Produce Public Value PART III DELIVERING PUBLIC VALUE 6. Reengineering Public Sector Production: The Function of Operational Management Harry Spence and the Boston Housing Authority Lee Brown and the Houston Police Department The Function of Operational Management Defining Organizational Mission and Product Redesigning Production Processes Using Administrative Systems to Influence Operations Innovating and Capitalizing From Diagnosis to Intervention 7. Implementing Strategy: The Techniques of Operational Management Spence: Rehabilitating Public Housing in Boston Brown: Exploring the Frontiers of Policing Reengineering Organizations: What Strategic Managers Think and Do Acting in a Stream Conclusion: Acting for a Divided, Uncertain Society Ethical Challenges of Public Leadership Psychological Challenges of Public Leadership Notes Index

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Book SynopsisElgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences and law, expertly written by the world's leading scholars. Designed to be accessible yet rigorous, they offer concise and lucid surveys of the substantive and policy issues associated with discrete subject areas.In this Advanced Introduction, Christopher Pollitt starts a penetrating account of the theories, methods and possible trajectories of the study of public management, also examining the academic community itself, and its relationship to the world of practice. There is no more authoritative - or lively - text of such scope and focus.This is a stimulating analysis by a leading international scholar. It includes:- a global overview- a critical and authoritative analysis of the current state of the field- the location of academic research firmly in the real world context of austerity, climate and demographic change, and technological transformation- an examination of the relationship between academic study and the practice of public management- a look inside the ivory tower , at the forces changing the way the subject is studied and practisedThis truly unique work will be of particular interest to graduate students, advanced scholars, lecturers and trainers in public administration, public management, government, public policy, political science and development administration. Middle level and senior practitioners in public administration and public management will also find this an invaluable and sophisticated introduction.Trade ReviewThis masterly introduction reflects Christopher Pollitt's decades of experience as a practitioner, adviser and top international scholar. It offers a balanced and judicious account of how this complex and fascinating subject has developed, how it can be approached and its possible futures. And above all, it shows us why public management and administration is so important in our world today. --Christopher Hood, All Souls College, Oxford, UKChristopher Pollitt's new book is a bright contribution to the literature on Public Management and Administration. The overall picture of the academic field is written from a pluralistic variety of interesting and relevant perspectives. His endeavour to picture relevant megatrends in the field, and to draw some sketches of the future, shows his wide-ranging and thorough-going mastering of the subject. Pollitt's humorous and eloquent writing style makes it a true pleasure to read the book. --Walter Kickert, Erasmus University Rotterdam, the NetherlandsThis truly is an advanced introduction, by one of the field's great masters. It's a book we've long needed and, in a style that's eminently accessible and enjoyable, plows important new ground. It's a must-read for students just starting out and for scholars charting the field's future. --Don Kettl, University of Maryland, College ParkTable of ContentsContents: 1. What Kind of a Subject is Public Management/Public Administration? 2. Theory 3. Methods and Approaches 4. The Public Management Community 5. The Relationship with Practice 6. Current and Future Issues (’Megatrends’) 7. Public Management in Interesting Times References Index

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Book SynopsisSince reading [the book], I have been enthusiastic and impressed by it It will undoubtedly be of great use to all staff employed by the EU institutions and agencies interested in knowing their rights and obligations in EU Civil Service Law, as well as to interested practitioners for finding their way into this thrilling area of EU law. Jan Inghelram, Director, Legal Adviser on Administrative Matters of the Court of Justice of the European Union (from the Foreword to the book)This practical commentary interprets EU Staff Regulations on the basis of a rich set of judgments handed down by the EU courts over more than 70 years, complemented by insightful case studies on recent landmark decisions.In addition to presenting key aspects of employment law applicable to officials and other agents of the EU institutions, the book considers future legal developments. Several important areas of Union law meet in the practice of civil service matters: fun

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Book Synopsis'We must reject the idea - well-intentioned, but dead wrong - that the primary path to greatness in the social sectors is to become "more like a business".' So begins this astonishingly blunt and timely manifesto by leading business thinker Jim Collins. Rejecting the belief, common among politicians, that all would be well in society if only the public sector operated more like the private sector, he sets out a radically new approach to creating successful hospitals, police forces, universities, charities, and other non-profit-making organisations. In the process he rejects many deep-rooted assumptions: that somehow it's possible to measure social bodies in purely financial terms; that they can be managed like traditional businesses; that they can be transformed simply by throwing money at them. Instead he argues for radical new attitudes and strategies, using the analytical approach and clear thinking that lie at the heart of Good to Great.

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Book SynopsisA comprehensive guide to future-proofing public sector communication and increasing citizen satisfaction How to communicate with the citizens of the future? Why does public sector communication often fail? Public Sector Communication combines practical examples from around the world with the latest theoretical insights to show how communication can help bridge gaps that exist between public sector organizations and the individual citizens they serve. The authorstwo experts in the field with experience from the public sectorexplain how public entities, be they cities, governments, foundations, agencies, authorities, municipalities, regulators, military, or government monopolies and state owned businesses can build their intangible assets to future-proof themselves in a volatile environment. The book examines how the recent digitalization has increased citizen expectations and why one-way communication leaves public sector organizations fragile. To explain Table of ContentsPart I 1 1 What Is Changing in Public Sector Communication? 3 1.1 The Change: Identifying the Gaps with Citizens 3 1.1.1 What Is Changing? 3 1.1.1.1 Change in Everyday Practice 3 1.1.1.2 Answering the Most Important Question 4 1.1.1.3 Changing Values? 5 1.1.2 Changes in Individuals: Citizens, Stakeholders, Customers, and Partners 5 1.1.2.1 Changes in Citizens’ Demands and Expectations 6 1.1.2.2 Citizen Communication Practices 6 1.1.2.3 Citizen Diversity 6 1.1.2.4 Changing Citizen Roles 7 1.1.3 The Traditional Gaps that Citizens Perceive When Assessing the Public Sector 7 1.1.3.1 Citizens Are from Venus, Public Authorities Are from Mars? 7 1.1.3.2 Gap 1: Speed: Bureaucracy versus Postbureaucracy 8 1.1.3.3 Gap 2: Privacy: Public versus Private Communication 8 1.1.3.4 Gap 3: Viewpoints: Process versus Answers 8 1.1.3.5 Gap 4: Context: Single Events versus General Attitude 9 1.1.3.6 Gap 5: Perceptions: Perception versus Performance 9 1.1.3.7 Gap 6: Roles: Obligations versus Rights 10 1.1.3.8 Gap 7: Media Use: Controlled versus Real Time 10 1.2 Framework for the Book 11 1.2.1 What Has Been Done on Public Sector Communication? 11 1.2.1.1 Earliest Works 11 1.2.1.2 Little Development despite the Relevance of the Topic 11 1.2.1.3 Nomenclature 12 1.2.1.4 Mapping Contributions from Different Fields to the Study of Public Sector Communication 12 1.2.2 The Three Pillars of this Book 16 1.2.2.1 The Intangible Nature of Public Sector Management 16 1.2.2.2 Knowledge for Practice, Practice for Knowledge 17 1.2.2.3 Considering Public Sector Communication from an International Perspective 17 1.2.3 Plan of the Book 17 References 18 2 What Is So Special about Public Sector Communication? 25 2.1 What Is the Public Sector? 25 2.1.1 Initial Basic Definitions 25 2.1.2 Is This Public or Private? 26 2.1.3 Scholarly Approaches to Establishing Criteria of Publicness 27 2.1.4 The Rings of Publicness 28 2.1.5 The Publicness Fan 28 2.2 Defining Public Sector Communication 30 2.2.1 Mapping Scholarly Definitions 30 2.2.2 Some Insights from Practice 32 2.2.3 Our Definition of Public Sector Communication 33 2.3 Looking at Public Sector Communication from the Publicness Fan 33 2.3.1 Different Communication? 33 2.3.2 How Public Is This and Hence How Should Intangibles and Communication be Managed? 35 2.3.2.1 Funding and Profit 36 2.3.2.2 “Ownership” and “Employees” 37 2.3.2.3 Control and Accountability 38 2.3.2.4 Purpose and Values 39 References 40 3 Fragile Public Sector Organizations 45 3.1 A Brief History of Public Sector Organizations’ Development 45 3.2 Global Trends in Public Sector Management: An Overview 46 3.3 Is There a Need for Intangible Assets? 47 3.3.1 From New Public Management to New Public Service 47 3.3.2 From Management to Public Value 48 3.4 The Fragility of Public Sector Organizations 50 3.4.1 Distrust 50 3.4.2 Services and Experiences 51 3.4.3 Bureaucracy 52 3.4.4 The Political Dimension 52 3.4.5 A Tactical Approach 53 3.5 Expectations as a Cause for Public Sector Fragility 54 3.5.1 How Citizen Expectations Are Changing 54 3.5.2 Expectations through Experiences 56 3.5.3 Unmet Expectations 56 References 57 4 Antifragile Communication: Closing the Gap through Intangible Assets 65 4.1 Defining “Intangible Asset” 65 4.1.1 What Is an Intangible Asset About? 65 4.1.2 Pinning Down Intangibility 66 4.1.3 The Features of an Intangible Asset 67 4.2 Types of Intangibles 67 4.2.1 Accounting Categorizations 67 4.2.2 Relationships and Perceptions as the Basis for Intangible Assets that Aim to Build Competitive Advantage 69 4.3 Why Are Intangibles Different in the Public Sector? 70 4.3.1 What Is the Value of Intangibility in the Public Sector? 72 4.3.2 Building Intangible Assets: Is It Possible? 73 4.4 Different Intangible Assets in the Public Sector 74 4.5 Avoiding Fragility through Intangible Assets 74 4.5.1 Antifragile Communication: Taking the Citizen Point of View 75 4.5.2 The Steps toward Antifragility 76 4.6 Intangible Assets in this Book 77 4.6.1 Definition of Intangible Asset in the Public Sector 77 4.6.2 Different Intangible Assets and the Relationships between Them 78 References 79 Part II 83 5 Satisfaction 85 5.1 What Is Satisfaction? 85 5.2 Experiences and Satisfaction 86 5.3 Why Should Public Organizations Care About Citizen Satisfaction? 87 5.4 Communication and Satisfaction 88 5.5 Measuring Citizen Satisfaction 89 5.5.1 The Purpose of Measuring 89 5.5.2 Do Measurement Tools from the Private Sector Suit the Public Sector? 91 5.6 Summary of Citizen Satisfaction 92 5.7 Case Study on Citizen Satisfaction 93 5.8 Route Guide to Building Citizen Satisfaction 96 References 97 6 Organizational Culture 101 6.1 Organizations’ Invisible Cultures 101 6.2 Defining Organizational Culture 103 6.3 What Benefit Does Organizational Culture Bring? 104 6.4 Public Sector Organizational Culture 105 6.5 Subcultures 106 6.6 Communication and Public Sector Culture 107 6.6.1 Gaps that Public Sector Culture Can Fix 107 6.6.2 What to Measure in Practice? 110 6.7 Changing Organizational Culture 110 6.8 Criticism of Organizational Culture 112 6.9 Summary of Organizational Culture 112 6.10 Case Study on Organizational Culture 113 6.11 Route Guide to Changing Organizational Culture 116 References 117 7 Reputation 121 7.1 What Is the Logic behind Organizational Reputation? 121 7.2 How the Digital Environment Shapes Reputation 122 7.3 Organizational Reputation Defined 124 7.4 The Benefits of a Good Reputation 125 7.5 Public Sector Organizations and Reputation 126 7.5.1 Reputation in a Context of Lower Competition 126 7.5.2 Neutral Reputation as Ideal for Public Sector Organizations 127 7.6 Measuring Public Sector Reputation 128 7.7 Two Examples of Measuring Reputation 131 7.8 Summary of Public Sector Reputation 133 7.9 Route Guide to Building Organizational Reputation 135 References 136 8 Legitimacy 139 8.1 Conferring Legitimacy upon Public Sector Organizations: What Does It Mean? 139 8.2 The Legitimacy Judgment: What Confers Organizational Legitimacy in the Public Sector? 141 8.2.1 Achievements versus Procedures 141 8.2.2 Typologies of Legitimacy 141 8.2.3 Moral Legitimacy 142 8.3 Resources Generated by Legitimacy 143 8.4 Communication and Legitimacy Building 144 8.4.1 Being Acknowledged as Legitimate 145 8.4.2 Legitimacy Building as Sense Making 145 8.5 How Legitimacy Typologies Help Legitimacy Builders 146 8.6 Building Legitimacy 147 8.7 Critical Issues and Further Research 149 8.8 Summary of Legitimacy 151 8.9 Case Study on Legitimacy 151 8.10 Route Guide to Building Legitimacy 154 References 155 9 Intellectual Capital 159 9.1 What Intellectual Capital Is About 159 9.1.1 Definition 159 9.1.2 What Has Been Done So Far on Intellectual Capital in the Public Sector? 160 9.2 Why is Intellectual Capital Needed? 161 9.3 What Resources Does Intellectual Capital Generate? Measuring Intellectual Capital 163 9.3.1 What Does Intellectual Capital Tell Us About? The Dimensions of IC 163 9.3.2 Measuring Intellectual Capital in the Public Sector 164 9.4 Communicating Intellectual Capital 166 9.4.1 Does Communication Play a Role in the Acknowledgement of Intellectual Capital? 166 9.4.2 Intellectual Capital Management and Communication Management 167 9.5 Critical Issues, Unanswered Questions, and Future Research 168 9.6 Summary of Intellectual Capital 169 9.7 Case Study on Intellectual Capital 170 9.8 Route Guide to Building Intellectual Capital 174 References 175 10 Engagement 179 10.1 What Citizen Engagement Is About 179 10.1.1 Looking at Engagement from the Citizen Side 179 10.1.2 Engagement from the Organization Side: The Role of Public Administrations in Engaging Citizens 180 10.2 Going Deeper into Public Sector Engagement 181 10.2.1 Governmental Efforts to Involve Citizens 182 10.2.2 Deepening Engagement: The Coproduction Perspective 182 10.3 Why Is Engagement Needed? 185 10.3.1 The Context for an Increasing Concern with and Practice of Citizen Engagement 185 10.3.2 What Specific Gaps Does Engagement Help to Bridge? 185 10.4 Outcomes of Engagement: Calibrating Its Value as an Intangible Asset 186 10.4.1 A General Positive Assessment of the Impact of Engagement 186 10.4.2 More Mixed Evidence that Cannot Be Disregarded 187 10.4.3 Engagement Effects for the Organization: The Managerial Side 188 10.4.4 Benefit for Both Sides: The Cobenefit of Coproduction 188 10.5 Building and Communicating Engagement 189 10.6 Summary of Engagement 190 10.7 Case Study on Public Sector Engagement 191 10.8 Route Guide to Building Engagement 196 References 197 11 Social Capital 201 11.1 Theory of Social Capital 201 11.2 What Kind of Value Does Social Capital Produce? 203 11.3 What Kind of Gaps Does Social Capital Help to Bridge? 205 11.4 Communicating Social Capital 206 11.5 What Does This Mean for Public Sector Organizations’ Communication Management? 207 11.6 Measuring Social Capital 209 11.7 Are All Networks Real? 210 11.8 Closing the Gap through Social Capital 211 11.9 Future Research on Social Capital 212 11.10 Summary of Social Capital 213 11.11 Case Study on Social Capital in the Public Sector 213 11.12 Route Guide to Building Social Capital 216 References 216 12 Trust 221 12.1 Why Does Trust Matter? The Intangible and Tangible Value of Trust 221 12.2 What Is Trust? 223 12.2.1 What is Trust About? 223 12.2.2 Can There Be Trust in Public Sector Organizations? 224 12.3 Trust in the Public Sector 224 12.3.1 Political Trust, Public Trust, and Trust in Government 225 12.3.2 Trust in Public Administration 226 12.3.3 Going Beyond the Public Administration: Trust in the Public Sector 226 12.4 Sources of Trust: What Generates Trust in the Public Sector? 227 12.4.1 Demographics 228 12.4.2 Political Attitudes as Explainers of Trust 228 12.4.3 The Influence of Events Management 228 12.4.4 Performance as a Source of Trust 228 12.5 Other Intangible Assets as Causes of Trust 229 12.6 Trust and Communication: Building Trust 232 12.7 Critical Issues and Further Research 233 12.7.1 Is There a Trend of Decreasing Trust in Public Sector Organizations? 233 12.7.2 Debated Issues about Measuring Trust 235 12.8 Summary of Trust 236 References 237 13 Closing the Gaps 243 13.1 How Can We Close the Gap between Citizens and Public Sector Organizations? 243 13.1.1 Closing Gap 1: Speed: Bureaucracy versus Postbureaucracy 246 13.1.2 Closing Gap 2: Privacy: Public versus Private Communication 246 13.1.3 Closing Gap 3: Viewpoints: Process versus Answers 246 13.1.4 Closing Gap 4: Context: Single Events versus General Attitude 247 13.1.5 Closing Gap 5: Perceptions: Perception versus Performance 247 13.1.6 Closing Gap 6: Roles: Obligations versus Rights 247 13.1.7 Closing Gap 7: Media Use: Controlled versus Real Time 248 13.2 Expectations Management to Build Intangibles that Bridge Gaps 248 13.2.1 Concluding Remarks 252 References 253 Index 255

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Book SynopsisNumerous countries have attempted to improve the performance of their railways by introducing more competition, but there is fierce debate and no consensus on how this is best achieved. This book reveals how railways were an obvious target for reform because they were often losing traffic and money, and because the government was typically deeply involved as either owner or regulator.This book summarizes and assesses the evidence from the experiences of rail reform in Europe, Latin America, and the United States. In short, the book reveals that no one approach has proven to be best across a wide variety of circumstances. It highlights how unbundling (separating infrastructure from train operations so that independent train operators could compete over common tracks) although attractive in theory, has so far proved complex to implement and delivered only some of the promised benefits. Privatization and deregulation have had more demonstrated success in the freight systems of North and South America, but are still largely untested in the more complex railway networks of Europe. The evidence is arguably slightly stronger for privatization and deregulation than for unbundling, but the jury is still out.Competition in the Railway Industry is invaluable in that it compares the strategies and experiences of different countries in introducing competition in railways, rather than simply focusing on one country and its approach. As such, it will appeal greatly to those in industry and government interested in railway policy and performance, and privatization and deregulation of utilities more generally. It will also appeal to academics and researchers of public sector, transport and industrial organization.Trade Review'This is a fascinating book on new market regulations of the railway sector. It contains a wealth of insights into regulatory aspects of a sector in transition. The revitalization of railway systems worldwide are critically dependent on new institutional arrangements and this book offers a range of innovative perspectives.' -- Peter Nijkamp, VU University Amsterdam, The Netherlands'I am impressed by this book on railway competition. . . I have not previously seen such a comprehensive treatment of the problems of introducing competition on the railways. The editors have found good authors and provide an up-to-date mix of theory and practical examples from around the world. The book assumes little knowledge of economics and is suitable for both economics and business students. Because it contains comparisons with other utility markets it will be of use to students and others interested in utilities other than the railways.' -- Colin Robinson, University of Surrey, UKTable of ContentsContents: Introduction José A. Gómez-Ibáñez and Ginés de Rus 1. An Overview of the Options José A. Gómez-Ibáñez PART I: COMPETITION THROUGH VERTICAL RESTRUCTURING 2. Europe: Alternative Models for Restructuring Chris Nash 3. Britain: Competition Undermined by Politics Stephen Glaister 4. France: Avoiding Competition Emile Quinet 5. Spain: The End of an Era Javier Campos PART II: COMPETITION WITH VERTICAL INTEGRATION 6. The United States: Private and Deregulated Clifford Winston 7. Latin America: Competition for Concessions Jorge Kogan 8. The Prospects for Competition Ginés de Rus Index

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Book SynopsisThis compilation of original essays by an international cast of economists, regulators and industry practitioners analyzes some of the major issues now facing postal and delivery services throughout the world as competition from information and communication technologies (ICT) has increased. Competition has become increasingly important in the postal sector for some time in the form of alternative entrants providing mail delivery. However, the competition from ICT in the form of email and instant messaging, the Internet, Facebook and other forms of social networking and portable wireless devices such as the iPad and Kindle may be even more significant. Mail volumes are falling and the economies of scale that have made possible daily deliveries to every address are being eroded. This book assesses volume these declines resulting from this so-called `eSubstituion' and looks at the ways the postal sector can adapt to the rapid changes resulting from ICT. The impact of electronic invoicing on transactions mail, and the impact on bulk mail of electronic forms of advertising are examined. Strategies, including pricing and access policies, are discussed in the context of the increasing impact of ICT. A rethinking of the role of mail in an electronic age is taking place and this book provides the cutting-edge of this rethinking and the attempts of POs to reinvent themselves while continuing to meet the public's expectation of continuing ubiquitous daily deliveries of traditional mail products. Undergraduate and postgraduate students and researchers in regulation, competition law, innovation and public sector economics along with institutional libraries and industry professionals will find this volume informative and useful.Table of ContentsContents: Preface 1. Competitive Strategies under FMO and Intermodal Competition Michael A. Crew and Paul R. Kleindorfer 2. Invoicing in 16 European Countries Kari Elkelä 3. Does the Level of Price Elasticity Change with the Progression of Substitution? Heikki Nikali 4. Understanding the Impact of E-Substitution on Letter Mail Volumes: A Multi-Country Panel Study Meloria Meschi, Matthew Cherry, Carla Pace and Milena Petrova 5. The Future of the Portuguese Postal Sector and the Role of CTT Alberto Pimenta and António Manuel Amaral 6. Optimal Pricing for Mail and Welfare Implications in a Communications Market Philippe De Donder, Helmuth Cremer, Paul Dudley and Frank Rodriguez 7. UK Letter Mail Demand: A Content-based Time-series Analysis Using Overlapping Market Survey Statistical Techniques Catherine Cazals, Jean-Pierre Florens, Leticia Veruete-McKay, Frank Rodriguez and Soterios Soteri 8. Postal Markets and Electronic Substitution: Implications for Regulatory Practices and Institutions in Europe Martin Maegli, Christian Jaag, Martin Koller and Urs Trinkner 9. How Many Outlets if the USP Does Not Face Any USO? A Cross-country Comparison Claire Borsenberger, Denis Joram and Bernard Roy 10. Costing the Universal Service: Evaluating the Demand Response Isabelle Carslake, George Houpis and Christian Strobel 11. State Funding and Cost Sharing of the USO Under the 2008 EU Postal Services Directive Richard Eccles 12. Econometric Models and the Evolution of the French Post Office Network François Boldron, Frédérique Fève, Jean-Pierre Florens, Clémence Panet-Amaro and Christophe Valognes 13. Evaluating the Demand Effects of Reductions in the Frequency of Delivery Service Edward S. Pearsall and Charles L. Trozzo 14. The UK Service Obligation: What Do the Public Think and How Do They Value It? Rob Sheldon and Alison Lawrence 15. Assessing Anti-Competitive Behavior in a Postal Market Mary Davies 16. Price Discrimination in the Postal Sector and Competition Law Damien Geradin 17. Price Discrimination and Price Differentiation Within Direct Mail Felipe Flórez Duncan, Dawn Longman, Leonardo Mautino and Paul Dudley 18. The Economics of Postal Payment Channels and EU Postal VAT Tim Walsh 19. Impact of VAT Exemptions in the Postal Sector on Competition and Welfare Helmut Dietl, Christian Jaag, Markus Lang, Martin Lutzenberger and Urs Trinkner 20. Competition and Regulation in the Italian Postal Market Vincenzo Visco Comandini and Francesca Mazzarella 21. Strategic Responses to Recession: A Comparison of the United States Postal Service to Leading Companies Norma Nieto, Keith Strange and William Takis 22. The United States Postal Service Business Model: Lessons from the American Railroad Industry? David M. Levy and Matthew D. Field 23. Financial Inclusion and Postal Banking: Is the Survival of Posts Also There? José Ansón and Joёlle Toledano 24. The Dual Trend Towards Operational Efficiencies and Social Regulation in European Postal Services Dominique Bailly and Margaux Meidinger 25. Sustainable Growth and the Postal Sector: Universal Service versus Environmental Protection François Boldron, Claire Borsenberger, Helmuth Cremer, Philippe De Donder, Denis Joram and Bernard Roy 26. Offering Sensor Network Services Using the Postal Delivery Vehicle Fleet Michael J. Ravnitzky

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Book SynopsisGovernments have always required large public organizations, or bureaucracies, to deliver on their promises. Yet most people leading and managing those agencies lack understanding of the full toolkit of values, insights and findings that are necessary. Considering how public administration can learn from a wide range of disciplines ranging from history and the humanities to management and the social sciences, Marc Holzer delineates new ways of transforming organizations and building trust in governments.Reflecting upon the well-established field of studies on public administration, this book examines how it might reposition itself as society’s necessary and best investment. Concise and timely, the book first draws on the arts and humanities for portrayals of bureaucracy’s unintended impacts, before moving to highlight that public organizations must deliver on governmental promises to build trust with their stakeholders, outlining how willful blindness can result in organizational disasters. Holzer concludes by confronting the popular notion that governments should be run according to the principles of the private sector, and provides an insightful rethinking of how public administration should be practiced.Demonstrating the full range of competencies necessary to manage the public sector, Rethinking Public Administration will be essential reading for all scholars and students of public administration and management, public policy, government and political science. Providing a practical approach to the topic, it will also be advantageous to policymakers and other actors involved in the public sector.Trade Review‘Building upon his vast experiences Marc Holzer rethinks public administration. In combining a pragmatic logic of performance with an ethical logic of appropriateness he manages convincingly to show how to rebuild a trustworthy and resilient public service, owned by all societal stakeholders. This book demonstrates clearly that rethinking and rebuilding is desirable and feasible.’ -- Geert Bouckaert, KU Leuven Public Governance Institute, Belgium‘In his exceptional, path-breaking book, Marc Holzer addresses critical, recurring themes in public administration: rebuilding public trust and recognizing the “good” in bureaucratic behavior. This book challenges the common, disparaging misrepresentation of public servants by acknowledging that they do not operate in a vacuum but are integral partners with a broad array of disparate bodies. Holzer offers suggestions for research that will rebuild public trust and promote the remarkable work of public servants.’ -- Norma M. Riccucci, Rutgers University, Newark, US‘Rethinking Public Administration shines a bright and welcome light on public services and public missions for our times. Government is and remains essential. This well-written book helps readers increase public trust and strengthen communities; it is steeped in modern practices and much-needed wisdom. Holzer is a leader in the field and this book is essential reading for everyone dealing with today's turbulent and unsettled contexts.’ -- Evan Berman, Fundação Getúlio Vargas, BrazilTable of ContentsContents: 1. Introduction to Rethinking Public Administration: in pursuit of the public good 2. Admirable intent, critical reviews 3. Delivering performance, as promised 4. Bureaucratic resistance as ethical persistence 5. Businesslike government, but not as a business 6. A comeback for the administrative state: an agenda going forward Index

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Book SynopsisThis study examines the major elements of the nonprofit sector of the economy of the United States, describing the institutions and their functions, and then exploring how their benefits are distributed across various economic classes.Table of Contents1 The Distributional Consequences of Nonprofit Activities, Charles T. Clotfelter 2 Health Services, David S. Salkever and Richard G. Frank 3 Education, Saul Schwartz and Sandy Baum 4 Religious Organizations, Jeff E. Biddle 5 Social Services, Lester M. Salamon 6 Arts and Culture, Dick Netzer 7 Foundations, Robert A. Margo 8 Commentaries: Henry J. Aaron, Estelle James, and Frank Levy

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Book SynopsisThis study examines the major elements of the nonprofit sector of the economy of the United States, describing the institutions and their functions, and then exploring how their benefits are distributed across various economic classes.

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Book SynopsisUsing transaction cost analysis and public choice theory, this book explores the growth of the federal bureaucracy and the political and economic obstacles to reforming it. It examines the political and economic forces that have shaped the civil service from the Pendleton Act of 1883 to today.

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Book SynopsisDrawn from the results of five seminars this unique book looks at the four areas of: public sector reform; essential features for public leaders; public leadership in action; and the outline of a public leadership approach for the future. It seeks to give public leadership a firm foothold within the study of leadership in general.Table of ContentsSetting the Challenge for Public Leaders PART I: PUBLIC SECTOR REFORM AND THE IMPACT ON LEADERSHIP Central Government Reform and Leadership Health Services Reform and Leadership Education reform and Leadership Police and Criminal Justice Reform and Leadership Local Government Reform and Leadership UK Defence Reform and Leadership PART II: ESSENTIAL FEATURES OF PUBLIC LEADERSHIP Keynote Chapter: What is Expected of Public Leaders? Political Leadership Community Leadership Leaders as Problem Solvers Knowledge and Capabilities of Public Leaders Measuring the Value of Leadership Skills to Deliver Improved Performance PART III: PUBLIC LEADERSHIP IN ACTION? Adaptive Leadership in Drumcree Leadership of Change Narratives: An Alternative Voice S17 of the Crime and Disorder Act: A Missed Opportunity for Public Leadership? Partnerships: Rhetoric or Reality? PART IV: OUTLINING A PUBLIC LEADERSHIP APPROACH Lessons from the Private Sector The Role of the Third Sector in Public Leadership Can Public Leadership be Evaluated A Collective Public Leadership Approach for the Future

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Book SynopsisThis book explores how the theories and practices of public management have evolved. It reviews the influential theoretical developments that represent the intellectual heritage of public administration from Woodrow Wilson and the classics to current schools such as Total Quality Management (TQM) and the drive for reinventing government.Table of ContentsPreface Introduction Public Administration: A Developmental Perspective Issues in Organization Theory and Process Environment of Public Organizations Classic Organization Rationality Human Relations: Focus on People The Synthesizers: Search for Completeness and Realism Decision-Making and Communication Organizational Leadership Organizational Culture Reforming Management of Public Organizations Organizational Performance Conclusions Selected Bibliography Index

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Book Synopsis"...this is going to be a very useful book. It provides an authoritative overview of approaches to quality management contextualised to health and social care." - Joe Walsh, Independent Management Consultant, formerly Assistant Director of Social Services at the Royal Borough of Kingston upon Thames "...the author's wealth of knowledge of the public sector is drawn upon to provide an array of interesting and apposite case studies which illustrate his main themes. As a consequence the book will be useful, not only to those who want an academic perspective, but to anyone concerned with improving the service that they provide". - David Fillingham, Director of NHS Modernisation Agency Many organizations in health and social care are striving to implement the ideas of organizational excellence, performance measurement and process improvement, in the context of a large number of government initiatives including the NHS Plan, Best Value, Clinical Governance and Quality ProtectTrade Review"...this is going to be a very useful book. It provides an authoritative overview of approaches to quality management contextualised to health and social care." - Joe Walsh, Independent Management Consultant, formerly Assistant Director of Social Services at the Royal Borough of Kingston upon ThamesTable of ContentsForeword by David Fillingham, Director of the NHS Modernization Agency What is quality in health and social care?Quality managementQuality standards and quality systemsThe Excellence ModelLeadership, policy and strategyPeople development and involvementPartnerships and user involvementProcess improvementPerformance measurementDelivering excellence: A final word ReferencesIndex.

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Book SynopsisThis book argues that if public services are to be âreformedâ or âimprovedâ, achieving the best possible quality of service is essential.It starts from the premise that citizens and users are the key âstakeholdersâ. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make this happen.This book presents a straightforward and comprehensive model for understanding quality and putting it into practice. Existing quality philosophies and approaches are examined. Overviews of recent policy on quality in central and local government, in the health service, and in public service partnerships are included. Finally, five practitioners present practical âvignettesâ of citizen involvement, local partnerships, and quality improvement in health, housing and local government.Providing Quality in the Public SectorTable of ContentsPart I: Setting the scene1.Introduction2.The Public Policy contextPart II:The Theory3.The conceptual framework:stakeholders, values, objectives and definitions.4.Implementing quality5.Standards, monitoring and evaluationPart III: Learning from each other - overviews6.Quality in central government7.Quality in local government8.Quality in health9.Quality issues in partnership workingPart IV: Quality in Practice10.Quality from the citizen's perspective:campaigning, consultation and involvement11.Partnership and Participation:better government for older people in South Lanarkshire12.Making it work in health: a stakeholder model for quality management13.Making it work in housing:choice and need in social housing14. making it work in local government: experiences of Tameside MBCPart V: Conclusions15. Conclusions and ReflectionsAppendixBibliographyIndex

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Book SynopsisPublic Sector Strategy explores how strategic decisions are developed and implemented in the public sector, and examines the psychology underpinning strategic decision-making.Combining knowledge from traditional perspectives with contemporary insights on strategic management, this book considers how managers make their decisions and provides key concepts and practical tools to aid delivery of strategy within highly institutionalised settings. This book provides theoretical grounding, real-life global cases, and practical examples of strategic decisions in an international public-sector context by working through the underpinnings of strategy, the influencing factors of strategic decision-making, strategic implementation, and strategic tools in practice.It should be a core textbook for advanced undergraduate and postgraduate students studying public sector strategy and strategic management more broadly. It will also be of benefit for public sector managers, conTrade Review"This book fills a much-needed gap in the market by combining strategic management and the public sector. Its uniqueness lies in the exploration of psychology within strategic decision making and extensive guidance to practitioners It builds upon the work of seminal authors and shows how theory derived from the private sector can be adapted to the public sector. It will be a valuable book to UG and PG students and public sector managers." Maria Mouratidou, Institute of Business, Industry & Leadership, University of Cumbria, UK"The book provides a well-balanced coverage of theories and applications of strategy and strategic decision-making in the public sector. The authors explain the role of institutional, cognitive and behavioural processes in making strategic decisions. Case studies and tools like, for example, cognitive mapping and strategic workshops will help practitioners develop strategy in public sector organisations." Alberto Asquer, School of Finance and Management, SOAS University of London, UKTable of ContentsSection 1: The Public Sector 1.1. What is the ‘public sector?’ Section 2: Theoretical Underpinnings of Strategy 2. Approaches to developing strategy in the public sector 3. Traditional approaches to strategy and value creation Section 3: Factors that Influence Strategic Decision-Making 4. Influences on strategy development: Classical Models 5. Influences on strategy development: Neo-institutional theory & organisational fields 6. The psychology of decision-making 6. The use of cognitive heuristics in strategic decision-making Section 4: Strategic Tools in Practice 8. Current debates in Strategy as Practice, neo-institutional theory, and workshops 9. Revealed Cognitive Causal Mapping: Theoretical underpinning and approaches to analysis 10. Running a strategy workshop - a practical guide 11. Case studies and insights from public sector strategy sessions Section 5: Summary 12. Summary and Conclusions

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Book SynopsisThis edited collection by internationally recognized authors provides essays on police behavior in the categories of police administration, police operations, and combating specific crimes. Individual chapters strike at critical issues for police today, such as maintaining the well-being of officers, handling stress, hiring practices, child sexual exploitation, gunrunning, crime prevention strategies, police legitimacy, and much more. Understanding how police are hired and behave is a way of understanding different governments around the world. The book will cover the practices of countries as diverse as China, Germany, India, Japan, Turkey, South Africa, the United States, and others. Readers will be exposed to aspects of police that are rarely, if ever, explored. The book is intended for a wide range of audiences, including law enforcement and community leaders and students of criminal justice. Table of ContentsPart I. Police Behavior; 1. Cultivating Well-Being Among Police Officers: Examining Challenges in the Workplace; 2. An Interdisciplinary Perspective on the Tragedy of Police-Citizen Encounters: From Social Dilemma via Fairness to Coordination; 3. The Doctrine of Minimum Force in Policing: Origins, Uncertainties, and Implications; 4. Perceptions of Police Officers of the Floating Population: A Pilot Study of Community Justice Initiatives in China; 5. Municipal Police Department's Use of Facebook: Exploring the Potential for Differences Across Size Classifications; 6. Consent Decrees on Police Organizations: Policies and Practices; 7. Police Discretion: An Issue of Untestable Reasonability in A Law Enforcement Process; 8. The Role of Legitimacy in Police Reform and Effectiveness: A Case Study on the Bangladesh National Police; 9. Police Behavior and Public Understanding: Insights and Innovations; Part II. Hiring and Training; 10. Hired with Competence: An Examination of Police Hiring Standards in Canada; 11. An Examination of Police Corruption Utilizing the Theory of Planned Behavior; 12. Relationship of Police Stress With Coping, Moral Reasoning, and Burnout; 13. An Evaluation of Safety and Security: A South African Perspective; 14. The Effects of Medical and Recreational Marijuana Policies upon Hiring in US Municipal Police Departments: A Case Study of Mesa Police Department, Mesa, AZ; Part III. Crime Control; 15. Policing Cybercrime: Is There a Role for the Private Sector?; 16. Gunrunning 101: A How-To Guide About What to Look For; 17. United We Stand: Collaborations to Combat Human Trafficking in Central Florida; 18. Are Attacks Against Abortion Providers Acts of Domestic Terrorism? A Three-Box Operational Sub-theory of Merton’s Anomie; 19. Freedom Versus Safety on the Roadway in Mesa, AZ: Analysis of Distracted Driving Incidents; 20. An Overview of Wildlife Enforcement Cooperation in Canada and North America; 21. A National Perspective on Retail Theft; 22. Sustained Footwear Characteristics Across Athletic Footwear Over Several Years: A Case Study of Impression Wear Patterns for Investigative Value

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Book SynopsisThis book provides valuable information and recommendations for current and future officers and correctional system employees, introducing them to civil liability and federal law, as well as recommending strategies that can be taken to minimize risks. The increasing litigation against criminal justice practitioners in the United States poses a significant problem for law enforcement and other personnel. Law enforcement and corrections professionals need to have a working knowledge of both criminal law and the civil law process to ensure that they are performing their duties within the limits of the law.Civil Liability in Criminal Justice is unique in its combination of applicable case law and related liability research, providing an overview of high-liability areas. This new edition has been revised to include up-to-date United States Supreme Court cases and illuminates the latest developments in the use of force, arrest-related deaths, custodial suicides in detentioTrade Review"Dr. Ross’s book teaches law enforcement agencies how to see operations through the lens of risk. Now for every training event or planned operation we identify the risks and the control measures to counter them. The end result: we have seen a remarkable reduction in consequences of legal liability, and better officer performance and perceived professionalism from the community."Jim A. Blocker, Chief of Police, Battle Creek, Michigan "Dr. Ross provides the ‘A to Z’ reference book for civil liability in a criminal justice setting, whether it be day to day policing or overseeing offenders in correctional institutions. A practical, subject-by-subject guide, this book gives clear data and reasoning behind civil liability, what drives it and how to mitigate it. The final chapter clearly sets out trends based on law and recent Court decisions. A must read, this book should be in the hands of every American criminal justice executive."Jim Ferraris, Chief of Police, Woodburn, Oregon, Police Department"This text discusses complex concepts and principles in easily understood language. It is thoroughly researched and well organized. Readers will learn duties and responsibilities that are owed to all and strategies to prevent harms and avoid or limit exposure to civil liability."Andrew Fulkerson, J.D., Ph.D., Professor, Southeast Missouri State University; former judge and prosecuting attorney, State of Arkansas Table of ContentsPrefaceAcknowledgments 1. Overview of Civil Liability2. Foundations for Liability3. Civil Liability under State and Federal Tort Law4. Civil Liability and Federal Law: Section 1983 Litigation5. Defenses to Civil Litigation and Risk Management6. Administration and Supervisory Liability7. Liability for Failure to Train8. Operating Criminal Justice Agencies under Consent Decree 9. Personnel Issues and Liability10. Use of Force in Law Enforcement and Corrections11. Section 1983 and Correctional Liability Issues12. Section 1983 Actions in Law Enforcement13. Liability and Arrest-related Deaths14. Liability and Suicides in DetentionTable of CasesIndex

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Book SynopsisThis is a guide to commissioning and purchasing in social care providing case studies, guidelines, and checklists to help readers to assess need, develop care plans and select suppliers of care.Trade ReviewMessiness may sum up this topic but the clarity Bamford brings to it makes the book essential reading for those seeking greater understanding of one of the most important issue facing social services in the next few years. Mike Young HealthmattersTable of Contents1. Putting Purchasing in Context 2. Commissioning 3. Involving Users and Carers 4. Care Management 5. Contracting 6. Costs and Prices 7. Purchasing Quality Care 8. Next Steps in Commissioning

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Book Synopsis...???an invaluable contribution to anyone charged with shaping organizations, big and small. ?DON KETTL, author, The Next Government of the United States Praise for LEADING ACROSS BOUNDARIES Leading Across Boundaries is a terrific resource for nonprofit leaders. It is filled with great stories of collaboration, and also with the how-to''s to make them work! ?ARLENE KAUKUS, former president, United Way of Buffalo and Erie County, and a nonprofit consultant Linden illustrates the importance of collaboration, but drives further into issues of networks to teach us valuable lessons about core interests, trust, leadership, and success. This book is a very valuable and timely resource for practitioners who seek to produce more value from effective collaboration. ?STEPHEN GOLDSMITH, Daniel Paul Professor of Government, Kennedy School of Government, Harvard University, and author, The Power of Social Innovation Table of ContentsTables, Figures, and Exhibits. Major Case Studies. Web Contents. Introduction. Self-Assessment. Part 1. Creating the Foundations of Collaboration. 1. The Promise, and Challenge, of Leading in a Networked World. The consequences of poor and of strong collaboration, the reasons why we need to surmount our individualistic natures and fragmented agencies, and ways to meet both me and we needs. 2. AGEP: A Collaborative Project That’s Making a Big Difference. The example of a leader who developed and managed a collaborative project in which universities formed an alliance to significantly increase minority enrollment in graduate programs. 3. A Framework for Collaboration. The structure of collaboration, and key factors that form the foundation of success. 4. The Power of Relationships Built on Trust. Why trust is the glue in most successful collaborative projects, and strategies for creating trust. 5. The Art of Collaborative Leadership. The five characteristics of collaborative leaders, and the story of a successful effort to rejuvenate an old industrial city. Part 2. Getting Started: Dealing with Process and People Issues. 6. Getting the Collaborative Process Started. The steps for creating collaborative teams, and the story of how an alliance supporting small businesses got off to a great start. 7. Getting Commitment on a Common Direction. Methods for getting a collaborative team to agree on goals and strategies, and the example of an unlikely partnership among tobacco growers and public health advocates. 8. Working Effectively Across Different Cultures. Ways of dealing with different values, norms, and procedures, and the inspiring example of Israeli Jews and Arabs who are doing just that. 9. Dealing with People Problems in Collaboration. A methodology for anticipating and coping with difficult people and situations, and two cases studies of virtual collaboration in the intelligence community. 10. Dealing with the Most Difficult Situations: Huge Egos, Empire Builders, Information Hoarders, and the Cultures That Reinforce Them Lessons from financial agency leaders who created successful collaboration in the toughest of cultures. Part 3. Developing Sustainable Collaborative Cultures. 11. Co-Locating Operations: Using Shared Space to Foster Information Sharing and a Culture of Collaboration. Three examples from nonprofit and government agencies that demonstrate both the collaboration benefits from co-location and some critical success factors and issues. 12. Using CompStat: A Structured Method for Generating Collaboration and Accountability. Washington State's adaptation of the CompStat method pioneered by the New York City Police Department, a method that generates collaboration on high priorities and makes a difference in people's lives. 13. Using the New Web to Help Stakeholders Collaborate in Value Creation. How innovative agencies are using Web 2.0 tools to break down barriers, share information, and engage stakeholders in producing quality outcomes and fostering change, and how you can do the same 14. Developing the Leadership to Create Tomorrow's Collaborative Cultures. Lessons from Cisco Systems' transformation to a decentralized culture that rewards collaboration, how the Millennial Generation can transform your agency, and how collaborative leaders develop and foster a collaborative mindset to make a difference. Resource A: Create Your Own Game Plan. Resource B: Country Rankings on Five Cultural Factors. References Acknowledgments. About the Author. Index.

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Book SynopsisHANDBOOK OF HUMAN RESOURCE MANAGEMENT IN GOVERNMENT, THIRD EDITION The practice of public human resource management has evolved significantly in recent years due to increased outsourcing, privatization, and the diminution of public employee rights. This thoroughly revised and updated edition of the classic reference Handbook of Human Resource Management in Government offers authoritative, state-of-the-art information for public administrators and human resource professionals. The third edition features contributions from noted experts in the field, including Donald E. Klingner, Mary E. Guy, Jonathan P. West, Jeffrey L. Brudney, Montgomery Van Wart, J. J. Steven Ott, Norma M. Riccucci, and many more. Praise for the Handbook of Human Resource Management in Government This third edition of the Handbook of Human Resource Management in Government is an essential resource for scholars, practitioners, and general readers in need oTable of ContentsTables, Figures, and Exhibits xi Preface xv Acknowledgments xix The Editor xxi The Contributors xxiii Introduction: Toward Relevant Human Resource Management xxxix PART ONE: HUMAN RESOURCE MANAGEMENT IN A CHANGING ENVIRONMENT 1 1 The Changing Roles of the Human Resource Office 5Carolyn Ban, Charles W. Gossett 2 Human Resource Management in a Human Capital Environment 27R. Paul Battaglio Jr., Jared J. Llorens 3 Beyond Civil Service: The Politics of the Emergent Paradigms 45Dahlia Lynn, Donald E. Klingner 4 Civil Service Reform in the United States: Patterns and Trends 73J. Edward Kellough, Lloyd G. Nigro PART TWO: THE PUBLIC SECTOR WORKFORCE 95 5 Staffing the Bureaucracy: Employee Recruitment and Selection 99Steven W. Hays, Jessica E. Sowa 6 Managing the Flexible Public Workforce: Issues and Implications 129Sharon H. Mastracci, James R. Thompson 7 Valuing Diversity in the Changing Workplace 149Mary E. Guy, Meredith A. Newman 8 Managing an Aging Workforce: Trends, Issues, and Strategies 171Jonathan P. West 9 Managing Technology in the Context of Public Human Resources 199David H. Coursey 10 Using Volunteers in the Workplace 231Jeffrey L. Brudney PART THREE: MANAGING HUMAN RESOURCES 257 11 Going Beyond Human Resource Management Technique 261David G. Carnevale, Kay Ham 12 Developing Practical Strategies for Maintaining Ethical Behavior 279Mark D. Bradbury, Rex L. Facer II 13 Increasing Organizational Investment in Employee Development 299Montgomery Van Wart 14 Understanding Organizational Climate and Culture 323J. Steven Ott, Abdul M. Baksh 15 Conflict in the Workplace: Strategic Choices, Great Outcomes 349Margaret S. Herrman 16 Working with Employee Unions 379Robert M. Tobias 17 Managing Local Government Human Resources Around Catastrophic Events 403Doug Goodman, P. Edward French, Stacey Mann PART FOUR: THE LEGAL ENVIRONMENT OF HUMAN RESOURCE MANAGEMENT 419 18 The Legal Issues in Human Resource Management 423Jerry Hartman, Gregory W. Homer, Alisa H. Reff 19 Affirmative Action 455Norma M. Riccucci 20 Sexual Harassment 475Michele M. Hoyman, Jamie R. McCall 21 The Americans with Disabilities Act 491Christine B. Ledvinka PART FIVE: EMPLOYEE MOTIVATION, ASSESSMENT, AND COMPENSATION 515 22 Motivating Employees: The Role of the Manager 519Arie Halachmi, Theo van der Krogt 23 Designing Effective Performance Appraisal Systems 555Dennis M. Daley 24 Applying Effective Job Analysis Methods 587Mark R. Foster 25 Conducting Assessment Centers 615C. R. Swanson, Mark R. Foster 26 Using Work Management and Job Evaluation Systems 635Gilbert B. Siegel 27 Designing and Creating an Effective Compensation Plan 663Gilbert B. Siegel PART SIX: TOOLS FOR INTEGRATING HUMAN RESOURCES INTO THE ORGANIZATIONAL MISSION 687 28 Benchmarking Performance 691David N. Ammons 29 Strategic Planning 715Roger G. Brown 30 Conducting Practical Human Resource Management Research 735Gary E. Roberts 31 Contracting for Human Resource Services: Outsourcing, Privatization, and Using Consultants 769Glenn W. Rainey Jr. 32 Managing Employee Benefi ts: From Health Care to Pensions 817N. Joseph Cayer 33 The Budgeting Process: The Role of the Human Resource Professional 835Catherine C. Reese, Douglas J. Watson Conclusion: Toward Effective Human Resource Management 861Stephen E. Condrey Online Resources 867 References 893 Name Index 983 Subject Index 989

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Book SynopsisYOUR GUIDE TO PROJECT MANAGEMENT SUCCESS IN THE PUBLIC SECTOR There may be no simple formula for success in public-sector projects, but Public-Sector Project Management delivers the next best thing: a complete set of skill-building strategies that puts success well within your reach. Building on industry standards and best practices as well as almost thirty years of public-sector experience, this definitive sourcebook clearly explains how to manage projects in the public sector and navigate their many challenges. Here is where you''ll find all the tools to accomplish your goals for any public-sector project, whether you are overseeing military and security operations, the construction of public infrastructure, improving agency processes, deploying new systems or public programs, or any other public initiative. The book describes both the obstacles and basic processes of public-sector project management and examines the differences between public-sector and Table of ContentsPreface xi Objectives xii Outline of the Book xiv The Great Pyramid of Giza xvii 1 The Challenges of Public-Sector Project Management and the Coming Storm 1 The Distinguishing Characteristics of the Public Sector 1 The Challenges of Public-Sector Project Management 8 The Coming Storm 9 New Tools for Public-Sector Managers in the New Economy 12 Discussion Questions 13 Exercise 14 Project Apollo 14 2 The Foundations of Public-Sector Project Management 17 The Problem with Projects 17 Why Do Public-Sector Projects Fail? 18 The Good News about Projects and Project Management Standards 19 The Value of Project Management to a Public-Sector Organization 21 The Downside of Project Management 23 The Critical Success Factors for Public-Sector Projects 24 Project Management Maturity Models in the Public Sector 25 Scaling Project Management Methods 26 The Use of Software for Project Management 28 Discussion Questions 29 Exercises 29 The Creation of The Peace Corps 29 3 The Framework for Managing Public-Sector Projects 31 The Project Management Framework for Public Projects 31 Grouping Projects for Better Management 32 Breaking Projects into Components 33 Project Process Groups 36 Project Management Knowledge Areas 42 The Triple-Constraint Model 42 Project Processes 43 Applying Project Functions and Processes for Public-Sector Projects 47 The Necessary Skills for Public-Sector Project Managers 52 Discussion Questions 53 Exercises 53 The Marshall Plan 54 4 Project Integration 57 Public-Sector Project Integration: Wrestling with the Octopus 57 Overview of the Necessary Functions for Public-Sector Project Integration 59 Best Practices for Public-Sector Project Integration 70 Discussion Questions 70 Exercises 71 Electing a Candidate 71 5 Managing Project Scope 73 Project Scope Management 73 The Challenges of Scope Management for Public-Sector Projects 74 The Two Roles of Project Scope 77 The Required Functions for Public-Sector Project Scope Management 78 Best Practices for Managing Public-Sector Project Scope 85 Discussion Questions 86 Exercises 86 Projects for Improving Public-Sector Processes 87 6 Managing Project Time 89 The Challenges of Project Time Management in the Public Sector 89 The Required Functions for Public-Sector Project Time Management 90 Best Practices in Public-Sector Project Time Management 103 Discussion Questions 104 Exercises 104 The FBI’s VCF Project 105 7 Managing Project Cost 107 The Challenges of Public-Sector Cost Management 107 Project Selection and Prioritization 109 Required Functions for Managing Public-Sector Project Costs 111 Earned-Value Management of Public-Sector Projects 121 Best Practices in Public-Sector Project Cost Management 123 Discussion Questions 123 Exercises 124 Turning on the Lights in the Country 125 8 Managing Project Quality 127 The Basics of Project Quality Management 127 The Challenges of Public-Sector Project Quality Management 128 The Functions Required for Public-Sector Project Quality Management 129 Lean Government as a Tool for Quality Improvement 132 Managing Project Requirements 134 Best Practices in the Management of Quality in Public-Sector Projects 139 Discussion Questions 139 Exercises 140 The Allied D-Day Invasion of June 1944 140 9 Managing Project Human Resources 143 The Challenges of Human Resource Management in Public-Sector Projects 143 The Required Functions for Public-Sector Human Resource Project Management 144 Strategies for Managing Human Resources in Public-Sector Projects 152 Public-Sector Leadership 153 Best Practices for Human Resource Management in Public-Sector Projects 154 Discussion Questions 155 Exercises 156 Rebuilding Greensburg ‘‘Green’’ 157 10 Managing Project Communications 159 The Challenges of Project Communications in Public-Sector Projects 160 The Functions Required for Public-Sector Project Communications Management 162 Best Practices in Public-Sector Project Communications Management 172 Discussion Questions 172 Exercises 173 The Manhattan Project 173 11 Managing Project Risk 175 The Challenges of Managing Risks in Public-Sector Projects 175 The Required Functions for Public-Sector Project Risk Management 178 Best Practices for Public-Sector Project Risk Management 193 Discussion Questions 194 Exercises 195 Closing Willowbrook 195 12 Managing Project Procurement and Vendors 197 The Necessary Functions of Public-Sector Project Procurement Management 198 The New Demands on Managers and New Tools for Managers 211 The Differences Among Activities, Outputs, and Outcomes 212 The Challenges of Outcome Management for Contractors and Vendors 215 Performance Management 216 Managing the Cultural Changes Necessary for Successfully Managing Vendors 217 The Legal Framework for Outsourcing Project Products and Services to Vendors 218 Managing Changes and Expectations in the Vendor Relationship 224 Best Practices for Public-Sector Project Procurement Management 225 Discussion Questions 226 Exercises 227 The Construction and Reconstruction of the Panama Canal 228 13 Managing Complexity and Chaos in Public-Sector Projects 231 The Role of Complexity and Chaos in Public-Sector Projects 231 Modern Insights into Chaos, Complexity, and Turbulence 232 The Challenges of Chaos and Complexity for Projects and the Recognition of the Limits of Certainty 234 Factors Creating Complexity in the Project Environment 239 Three Supplementary Methods for Managing Chaos and Complexity in Projects 240 Concluding Comments on Chaos and Complexity in Projects 248 Discussion Questions 249 Exercises 250 Glossary 251 Index 267

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Book SynopsisA new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery.Table of ContentsIntroduction ix Preface xiii Chapter 1 The Public Sector Squeeze 1 Chapter 2 Zeroing In on Outcomes 19 Chapter 3 Why Is It So Hard to Measure Public Value? 43 Chapter 4 Defining Value 61 Chapter 5 Measuring and Analyzing Public Service Value 83 Chapter 6 Driving Results 111 Chapter 7 The Key to Unlocking Public Value 133 Appendix Public Service Value Methodology 143 Notes 169 Bibliography 175 About the Authors 179 Index 183

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Book SynopsisThis book provides a succinct overview of the development of the civil service since the Second World War. Adopting a broad, historical approach, it assesses the changes in organization, structure and management of the Whitehall machine, alongside the continuities in the policy and practice of public administration.Trade Review"The Institute claims that each book in the series is written by an expert in the field who has the task of putting the topic's central themes into clear focus. This volume by Kevin Theakston, Senior Lecturer in Politics at the University of Leeds, certainly fulfils that mission, and it can be recommended both as a student text and as an overview for the general reader. Each chapter helpfully covers a theme rather than a particular time period. The book is based on a wide variety of largely documentary sources and is well-referenced. It adopts a neutral, descriptive tone, but is not afraid of drawing conclusions, nor of challenging accepted wisdom. Insiders will find it displays a genuine understanding of the way the civil service works and what motivates it. Outsiders will find it revealing without being dramatic. It recognises the importance of people, and of changing generations, as well as of institutions." Pamela Meadows, Policy StudiesTable of Contents1. Ministers and the Mandarins. 2. The Topmost Mandarins. 3. Business as Usual: The Civil Service in the 1940s and 1950s. 4. Reforming the Machine: Whitehall in the 1960s and 1970s. 5. The Civil Service at the Crossroads: Thatcher, Major and Whitehall since 1979. 6. Whitehall Accountability and Control. 7. Conclusion.

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Book SynopsisBased on five years fieldwork it is a timely analysis of the current status of logistics and its future role in European business.Trade Review'in terms of its breadth, authority and readability ... Cooper, Browne and Peters is by far the best.' -- International Journal of Distribution and Logistics Management ' ... warmly recommended.' -- Overseas TradeTable of ContentsAcknowledgements. List of Abbreviations. 1. Introduction. 2. European Logistics in Context. PART 1 DEMAND-SIDE LOGISTICS. 3. European Manufacturing. 4. Innovation in Manufacturing Logistics. 5. European Retailing. 6. Innovation in Retail Logistics. 7. Improving Logistics Efficiency. PART 2 SUPPLY-SIDE LOGISTICS. 8. Logistic as a Business. 9. Patterns of Logistics Services. 10. The Rise of the Mega-Carrier. 11. Information Technology: Competitive Advantage or Necessity?. PART 3 THE FUTURE. 12. Will Transport Prices Fall?. 13. Green Logistics. 14. Into the Twenty-First Century. Notes. References. Glossary. Index.

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Book SynopsisThis major text for students of public services management combines well--developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK.Table of ContentsAcknowledgements. List of Tables. List of Figures. Glossary of Terms. List of Acronyms and Abbreviations. 1. Introduction. 2. Managing the Core Public Services. 3. Service Delivery - Meeting Citizen Needs. 4. Managing Resources for Social Gain. 5. Strategic Control of Core Public Services. 6. Organizational Structures for Effective Service Delivery. 7. Managing Professionals. 8. Review of Reform Programmes. References. Appendix. Index.

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Book SynopsisThis major text for students of public services management combines well--developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK.Table of ContentsAcknowledgements. List of Tables. List of Figures. Glossary of Terms. List of Acronyms and Abbreviations. 1. Introduction. 2. Managing the Core Public Services. 3. Service Delivery - Meeting Citizen Needs. 4. Managing Resources for Social Gain. 5. Strategic Control of Core Public Services. 6. Organizational Structures for Effective Service Delivery. 7. Managing Professionals. 8. Review of Reform Programmes. References. Appendix. Index.

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Book SynopsisThe Handbook of Public Services Management brings together twenty leading contributors to cover all the key issues affecting public services management. It is organized in a practical way to help students and professionals approach strategic issues.Trade Review"A welcome and timely continuation ... the breadth and choice of examples provide a solid sense of the major developments of the last 13 years across the public sector." MR and AMA News "Highly recommended." Asian Journal of Public Administration.Table of ContentsList of Figures. List of tables. List of contributors. Preface. Introduction. Part I: Evaluating Public Services. . 1. Evaluating the Performance of Central Government: John Brown. 2. Assessing the Performance of Schools: Brian Wilcox. 3. Evaluating Health Services: from Value for Money to the Valuing of Health Services: Andrew F. Long. 4. The Audit Commission: Mary Henkel. 5. An Overview of the Use of Performance Indicators in Local Government: David Burningham. Evaluating Public Services: Reflections: Stephen Harrison and Christopher Pollitt. Part II: Controlling Public Service Professionals. . 6. Controlling Doctors: Brain Edwards. 7. The Case of Local Authority Social Workers: Alan Butler. 8. The Management of Staff: the Case of the London Fire Brigade: Graham Salaman. Controlling Public Service Professionals: Reflections: Stephen Harrison and Christopher Pollitt. Part III: New Approaches to Resource Management. . 9. Local Management of Schools; a New System of Resource Allocation and Accountability: Rosalind Levacic. 10. Resource Management in Universities: John Sizer. 11. The Civil Service and The Financial Management Initiatives: Andrew Grey and Bill Jenkins. 12. Changes in Resource Management in the Social Services: Norman Warner. 13. Resource Management in the National Health Service: David Symes. 14. New Approaches to Resource Management: Reflections. Stephen Harrison and Christopher Pollitt. Part IV: Strategic Management. 15. Organizational Design and Development: the Civil Service in the 1980s: Kate Jenkins. 16. Organizing the Strategic Management: the Personal social Services: Gerald Wistow. 17. Strategic Management in Local Government and the NHS: Rodney Brooke. 18. The Organizational Structure of the Police: Roy Wilkie. 19. Strategic Management in the Prison Service: Chris J. Train and Christine Stewart. 20. Strategic Management in Social Service: Norman Tutt, Jean Neale and William Warburton. 21. Strategic Management: Reflections: Stephen Harris and Christopher Pollitt.

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Book SynopsisCase Studies in Public Services Management examines key issues such as managing networks, measuring performance, changing culture, implementing strategy and strategic change.Table of ContentsIntroduction. 1. The Vision and Reality of an Executive Agency. 2. Strategic Management in Further Education. 3. Strategic Change in Local Government Management: Comparative Case Studies. 4. Light at the End of the Tunnel. 5. Merging into Ribbon. 6. The Metropolitan Police Plus Programme. 7. Implementing Community Care. 8. Wellcare Hospital Trust. 9. European Regional Development Fund in Wales. 10. Local Authority Decison-Making: The Traders of the Uffizi Gallery in Italy. 11. Capital Accounting. Index.

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Book SynopsisCost control and cost planning are an integral part of quantity surveying and construction management courses. This new book on building design uses programmed learning to demonstrate the ideas of cost control and cost planning, from first principles through practice. Worked examples are used throughout the concise and easily accessible text.Table of ContentsThe importance of control over expenditure; The purpose of cost control; The principles of cost control; Traditional costing procedure; Cost control during inception, feasibility, outline proposals; Cost control during scheme design; During detail design; Test

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Book SynopsisIn this major work, Bourdieu examines the distinctive forms of power -- political, intellectual, bureaucratic and economic -- by means of which contemporary societies are governed.Trade Review"Since the 1960s Pierre Bourdieu's terrific constancy has been there to hold us to the vision and divisions of criticism, detachment, reason, truth ... [This book is an] enormous addition to his vast architecture." Times Higher Education Supplement "This is a book ... which presents a stimulating argument." Sociology "If you wish to understand how France's grandes écoles have achieved such influence you need look no further than The State Nobility ... characteristic combination of original concepts, innovative analysis and a huge array of empirical evidence ... strongly recommended." British Journal of Sociology "Both The Rules of Art and State Nobility are dazzling examples of the way in which Bourdieu imposes order on an overwhelming wealth of empirical material ... these books represent important developments in Bourdieu's thought and confirm his status as one of today's most stimulating and bold sociological thinkers." European Journal of Social TheoryTable of ContentsForeword by Loïc J. D. Wacquant. Translator's Note. Prologue: Social Structures and Mental Structures. Part I: Academic Forms of Classification:. 1. Dualistic Thinking and the Conciliation of Opposites. 2. Misrecognition and Symbolic Violence. Part II: The Ordination:. 1. The Production of a Nobility. 2. A Rite of Institution. 3. The Ambiguities of Competence. Part III: The Field of the Grandes Écoles and its Transformations:. 1. A State of the Structure. 2. A Structural History. Part IV: The Field of Power and its Transformations:. 1. Forms of Power and their Reproduction. 2. Establishment Schools and Power over the Economy. 3 Transformations in the Structure of the Field of Power. Part V: State Power and Power over the State:. Notes. Index.

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Book SynopsisAlexander Stevenson worked for the Financial Times and was a key member of the team which launched FT.com. He then set up a public sector consultancy which grew into a multi-million pound business. He has advised over 150 public sector organisations.Trade Review"His insights may cause you to look at the civil service in a whole new light. Stevenson writes from a British point of view, and many of his examples are based in London, but readers everywhere will glean useful tips. getAbstract recommends his surprisingly breezy advice to leaders in either sector." * getAbstract, Inc. *Table of Contents Chapter - 00: Introduction – managing the unmanageable; Chapter - 01: The challenges of managing in the public sector; Chapter - 02: Managing accountability; Chapter - 03: Managing target setting; Chapter - 04: Managing politicians; Chapter - 05: Managing people; Chapter - 06: Managing risk and innovation; Chapter - 07: Managing decision making; Chapter - 08: What the private sector can learn from the public sector; Chapter - 09: Public sector managers and their public

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Book SynopsisThis series presents selected research papers dealing with important methodological and theoretical issues in the policy sciences, with research in policy-related disciplines, and applied research on issues in public policy analysis and public management.Table of ContentsIntroduction - policy fields and win-win thinking, Stuart Nagel. Part 1 Economy policy: profit sharing and job anxiety - moving public policy toward a win-win solution, Daniel J.B. Mitchell; the growth and stability trade off - an application of the Markowitz portfolio theory to the New York City employment mix, Jacques Jiha, Farid Heydarpour. Part 2 Technology policy: super-optimum technology policy - university-industry technology transfer, Dianne Rahm, Veronica Hansen; the misguided response to a failure of management - the Clinton administration's childhood immunization policy, M. Bryna Sanger, Martin A. Levin; complex regulation and the environment - an economist's view, Clifford S. Russell; growth of mobility between ecological constraints and basic human needs, Ekkart Zimmermann. Part 3 Social policy: research evidence on racial/ethnic discrimination and affirmative action in employment, Marc Bendick; misdiagnosing poor people? the psychology of social and economic approaches to poverty, Roger J.R. Levesque; equity and efficiency in school finance, Robert Berne et al. Part 4 Political legal policy: state tax policy options - unbalanced portfolios, Oskar Ragnar et al; urban rioters and tribal warriors - the madding crowd, rationality and justice, Frank Salfer et al. Part 5 Methods, processes and concepts in policy-making: person-centred policy analysis, Dan A. Lewis, Shadd Maruna; inclusive policy analysis, Don Welch.

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Book SynopsisDespite the global mood for privatization in the last decades of the 20th century, dissatisfaction with failing public/private partnerships and calls for an active state in the face of increasing globalization has created a situation where the term "public administration" has gained new validity.Table of ContentsTracing the idea of public administration; towards a renaissance of public administration?, M.R. Rutgers; exploring the public/private dichotomy; an evaluation of "The Intellectual Crisis Of American Public Administration" and "The Government is US", U. Pesch; reforming American public administration - public or private solutions?, C.S. King; disentangling blurring boundaries - the public/private dichotomy from an organizational perspective, G. Dijkstra, F. van der Meer; wine turned sour? private gain, public verdict - Seijs, Scheepmaker and the public/private dichotomy, P. Wagenaar; great expectations and confusing relations, L. Luton; wine, taxes and prison - a premodernist view of thick description, E. Page; three roads to politics and administration; ideational foundations of the politics/administration dichotomy, P. Overeem, M.R. Rutgers; finding and refining complementarity in recent conceptual models of politics and administration, J.R. Brunet, J.H. Svara; public administration and practical reasoning, P. Nieuwenburg; constitutionalism and comparative administration - an addendum to the new public management, J.A. Rohr; reassessing purpose and value; towards an end/action model of values in public administration, M.R. Rutgers, P. Schreurs; the rule of rationality; Weber's concept of rationality in his writings on the bureaucracy, P. Schreurs; Weberian rationality as the impersonality of rule application - an appreciative response to Petra Schreurs, J. Forester; modern reason and postmodern rationality, J.D. White; understanding government through differentiated integration in the study of public administration, J.C.N. Raadschelders; rediscovering government, D.L. Balfour.

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Book SynopsisIn an international context, public management arrangements differ significantly from country to country, but also regionally and locally. One reason for these differences may be differences in culture resulting in differing views of the state and its institutions. This book explores cultural influences on public management and its reform.Table of ContentsPART I: DEFINING CULTUREPUBLIC MANAGEMENT AS A CULTURAL PHENOMENON. REVITALIZING SOCIETAL CULTURE IN INTERNATIONAL PUBLIC MANAGEMENT RESEARCHKuno Schedler and Isabella ProellerCULTURAL CHARACTERISTICS FROM PUBLIC MANAGEMENT REFORMS WORLDWIDEGeert BouckaertTHE POETICS OF MANAGEMENT, AND THE POLITICS OF ORGANIZATIONAL CULTURES. A SOCIOLOGICAL VIEW ON NPM-REFORMS IN SWITZERLANDChristoph MaederREFORMS OF CENTRAL GOVERNMENT COORDINATION IN OECD-COUNTRIES: CULTURE AS COUNTERFORCE FOR CROSS-NATIONAL UNIFYING PROCESSES?Eva Beuselinck, Koen Verhoest and Geert BouckaertPART II: ARTEFACTS OF CULTUREPUBLIC MANAGERS' RELIGIOSITY: IMPACTS ON WORK ATTITUDES AND PERCEPTIONS OF CO-WORKERSBarry Bozeman and Alex MurdockPUBLIC ADMINISTRATION MODERNIZATION: COMMON REFORM TRENDS OR DIFFERENT PATHS AND NATIONAL UNDERSTANDINGS IN THE EU-COUNTRIESGerhard Hammerschmid, Renate E. Meyer and Christoph DemmkeDETERMINANTS OF CONFIDENCE IN THE CIVIL SERVICE: AN INTERNATIONAL COMPARISONSteven Van de WalleCULTURAL EVOLUTION OF ORGANIZATIONS FROM BUREAUCRACY TO HYPERARCHY AND NETCENTRICITY: REAPING THE ADVANTAGES OF IT AND MODERN TECHNOLOGYFred Thompson and Lawrence R. JonesTIME OUT?Christopher PollittPART III: COUNTRY PERSPECTIVESCULTURE AND PUBLIC MANAGEMENT REFORMS: A REVIEW AND RESEARCH AGENDA ON THE BASIS OF EXPERIENCES IN SWITZERLANDMartin KociGOVERNANCE REFORM OUTCOMES THROUGH CULTURAL LENS: THAILANDBidhya BowornwathanaDECONSTRUCTING ADMINISTRATIVE CULTURE - EXPLORING THE RELATIONSHIP BETWEEN CULTURAL PATTERNS AND PUBLIC SECTOR CHANGE IN THE UK AND GERMANYEckhard SchroterTRIGGERING CHANGE THROUGH CULTURE CLASH: THE UK CIVIL SERVICE REFORM PROGRAM, 1999 - 2005Tony BovairdE-GOVERNMENT IN ASIA: HOW CULTURE AFFECTS PATTERNS OF ADOPTIONClay Wescott

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Book SynopsisJeff Luke''s book is simply outstanding and a must read for those public leaders interested in advancing the common good. ?John Bryson, professor of planing and public affairs in the Hubert H. Humphrey Institute of Public Affairs at the University of Minnesota and author of Strategic Planning for Public and Nonprofit Organizations This groundbreaking guide presents a new kind of leadership that addresses the complex problems facing today''s public leaders. These issues?such as economic development, homelessness, teen pregnancy, and many others?are interconnected in nature and have no quick fix solutions. Leaders in federal, state and local agencies must reach out beyond their boundaries to engage a much broader group of stakeholders to create sustainable strategies to address them. The catalytic leader brings together diverse individuals from multiple agencies to address interconnected public problems and work together toward solutions. Filled with case Trade Review"Jeff Luke's book is simply outstanding and a must read for those public leaders interested in advancing the common good." --?John Bryson, professor of planning and public affairs in the Hubert H. Humphrey Institute of Public Affairs at the University of Minnesota and author of Strategic Planning for Public and Nonprofit Organizations "This is a must read for anyone interested in having a positive impact on the future of his or her community." --?Randall Franke, Commissioner, Marion County, Oregon "Jeff Luke has courageously taken on describing in depth what it takes to make progress in an interconnected world. He has done it by recognizing that the new complex stew of theory, practice, and personal skills are what policy makers need for success. Jeff Luke is a keen observer and thoughtful commentator on leadership for the next century." --?Beverly Stein, chair and chief executive, Multnomah County Board of CommissionersTable of ContentsTHE CHALLENGE FACING PUBLIC LEADERS. The Interconnected Nature of Public Problems. Defining Public Leadership. THE CATALYTIC TASKS OF PUBLIC LEADERSHIP. Raising Awareness: Focusing Public Attention on the Issue. Forming Working Groups: Bringing People Together to Address the Problem. Creating Strategies: Stimulating Multiple Strategies and Options for Action. Sustaining Action: Implementing Strategies and Maintaining Momentum. THE FOUNDAMENTAL SKILLS FOR CATALYTIC LEADERS. Thinking and Acting Strategically. Facilitating Productive Working Groups. Leading from Personal Passion and Strength of Character.

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Book SynopsisWhile many books hype the latest fad, here at last (!) is a?realist''s'' toolbox designed for public administrators who need toknow the costs as well as the benefits of managerial theories andtechnologies. -- Mel Dubnick, Department of Public Administration at RutgersUniversity and former Managing Editor of the Public AdministrationReview Today''s public administrators must be more than the effectivemanagers of their agencies'' internal operations. In order to managea complex set of interorganizational relationships spanninggovernments, nonprofit organizations and private firms in a complexglobal economy, they and their organizations must be capable ofgreat agility and change. Effectiveness is a necessary but notsufficient condition for success: Today''s public managers mustreach beyond competence to be creative innovators and agents ofchange. This book introduces public sector professionals to a set ofinnovation tools: Strategic Planning, Reengineering, Total QuaTrade Review"While many books hype the latest fad, here at last (!) is arealist's' toolbox designed for public administrators who need toknow the costs as well as the benefits of managerial theories andtechnologies." (Mel Dubnick, Department of Public Administration atRutgers University and former Managing Editor of the PublicAdministration Review) "A handbook of reinvention-style tools of organizational changewritten by people who have made it work." (David Osborne, co-authorof Reinventing Government and Banishing Bureaucracy, chief authorof the first National Performance Review report, and managingpartner at the Public Strategies Group.")Table of Contents1. Understanding and Applying Innovation Strategies in the PublicSector. Part One: Public Sector Innovation Tools. 2. Strategic Planning. 3. Reengineering. 4. Total Quality Management. 5. Benchmarking and Performance Management. 6. Team Management. 7. Privatization. Part Two: Learning from Public Sector Cases. 8. Management Innovation in the New York City Department of Parksand Recreation. 9. Innovation in Collaboration with Business and Nonprofits: TheIndianapolis Private Industry Council. 10. America Works: A Private Company Carrying Out a Public Service.

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Book SynopsisThis text explains how public managers can effectively address environmental issues from a managerial point of view. The authors examine environmental concerns from the perspective of the non-specialist managers who must deal with these issues.Trade Review"This book is for everyone faced with an environmentalchallenge--public officials, not-for-profit organizations, andbusinesses--all will benefit greatly from the insights and adviceof the authors." (William D. Ruckelshaus, former administrator,U.S. Environmental Protection Agency, and chairman, Browning-FerrisIndustries, Inc.) "This book breaks new ground and is at the cutting edge of researchon environmental management. Students of policy and management willfind the book easy to read and useful in their courses and theirwork." (Sheldon Kamieniecki, professor and chair, Department ofPolitical Science, University of Southern California) "At last! A book that provides a comprehensive, accessibleexplanation of environmental law for public and private managerswho must grapple with the law's enormous complexities. It should berequired reading." (Richard J. Lazarus, professor, GeorgetownUniversity Law Center) "The presentation of the basics of environmental science coupledwith a discussion of the challenges that regulators see in theirday-to-day activity make this textbook a real learning experiencefor students as they prepare themselves for the job market."(Michael O'Connor, former commissioner, Indiana Department ofEnvironmental Management)Table of ContentsUNDERSTANDING ENVIRONMENTAL ISSUES. Environmental Management: Policy Issues, Trends, andTrade-Offs. What Every Manager Should Know About Environmental Law. Seven Legal Trends That Every Manager Should Know. WORKING WITH STAKEHOLDERS TO PRODUCE ENVIRONMENTAL VALUES. Designing Total Quality Environmental Management. Working with the Media. Working with Communities. Communicating Risk. Resolving Environmental Disputes. DELIVERING ENVIRONMENTAL INFORMATION SYSTEMS. Building Strategic Environmental Information Systems. Managing Scientific and Technical Personnel. Managing Contracts and Grants. Adapting to Environmental Challenges: A Policymaker's ToolKit. LESSONS. Principles, Practices, and Priorities for a New Century.

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Book SynopsisRuss Linden''s Workbook for Seamless Government is a must read... Linden artfully weaves together practical details about how to implement change with candid commentary about our humanness...The Workbook is a virtual do-it-yourself kit full of handy instruments and insights, tools and techniques. ?Barbara Dyer, senior partner, The Public''s Work From the author of Seamless Government?this hands-on workbook helps public sector managers and teams put reform ideas into action. Broader in scope than other programs, this workbook deals with the human side of change in addition to the methods and tools of change. Linden focuses on the actual implementation of ideas as well as design, structure and process. The workbook includes worksheets for each part of the process, brainstorming tools for unleashing creativity and overcoming obstacles, flow charts to illustrate the path of information, and examples of successful government agency reform projects. Russell M.Trade Review"Finally, a practical, step-by-step guide for producing better government! Based upon his real experience in consulting with governments, Russ Linden warns of "speedbumps" which can crash our best efforts and gives practical hints to avoid these early disasters. He places a strong emphasis on the process and influence of change and includes real examples in graphic formats, He also has wonderful insights into the world of the senior managers who can either champion or destroy the best efforts of work teams. This workbook will help transform "dream" teams into real design teams." —Steven Schwartz, director, Stutzman Alcohol Treatment Center, NY State Office of Alcoholism and Substance Abuse Services, Buffalo, NY "Having used Seamless Government in classes for several years, I'm delighted to see the arrival of the Workbook. It should bridge the gap between managerial insight and organizational implementation. The Workbook is accessible, regardless of an individual's role. One can easily envisage how a whole organization might be energized and engaged using this step-by-step guide." "If the workbook is followed, mangers will make fewer mistakes, teams will be able to get useful closure from their projects, and the dialogue among senior management, steering teams and reengineering teams will be productive. Inevitably, organizations will become more accountable. This can lead to the kind of positive, long term culture change which makes governmental agencies consistently worthy of public trust." —Jaqueline Rogers, senior fellow, the School of Public Affairs, University of Maryland and former secretary of the Department of Housing and Community Development, State of Maryland "Russ Linden's Workbook for Seamless Government is a must read...Linden artfully weaves together practical details about how to implement change with candid commentary about our humanness..The Workbook is a virtual do-it-yourself kit full of handy instruments and insights, tools and techniques." —Barbara Dyer, senior partner, The Public's Work, a national and international consulting practice dedicated to improving government performance and former special assistant to the Secretary of the Interior "The Workbook for Seamless Government represents a major step in the process of bringing theory to implementation. Chapter 11, Communicating and Marketing the Project is worth the price of admission. Here Linden points to the very real need for government managers to not only develop change programs but to understand how to sell them. . .The Workbook will be an invaluable tool even a friAnd, for any employee of local government. Once you read it you will keep it close by as an essential reference guide." —Bob Havlick, president, the Innovation Groups, a nonprofit organization providing support and networking services to local governments "Used as directed, the workbook should allow a team to proceed without a high-priced consultant. It is that good! The workbook is highly readable, jargon free, and filled with relevant examples and work exercise sheets. It is also filled with amazing good sense...especially about practical pitfalls (e.g. advice on the competition of teams, modeling the current process, the practical politics of winning support of key people in the organization, and communicating the redesign.)" —Carolyn Burstein, Ivy Planning Group, and former executive with the Federal Quality Institute "This workbook is an invaluable roadmap for organizations to navigate the challenges of change Using the tools provided, teams can gain new insights about the outcomes stakeholders value, the performance of the current system, and hidden assumptions that undermine achievement of desired results. These insights helped our teams develop innovative, workable improvements to meet challenging stretch objectives and achieve significant gains in performance. By using the recommAnded approach, our organization has enhanced its ability to solve problems and facilitate change. I recommAnd the workbook with enthusiasm for its usefulness in tapping the creative energy of people to achieve better results" —Martha Marshall, management consulting supervisor, office of executive management, Prince William County, VirginiaTable of ContentsPreface ix Acknowledgments xvii The Author xix Part 1 Preparing for Real Change 1 Overview of Seamless government Concepts 3 2 Reconditions for Major Change 15 3 Key Roles when Redesigning 25 4 The Steering Team Takes the Lead 35 Part 2 Redesigning Your Work Progresses 5 Four Steps to Redesigning Key Processes 51 6 Mapping the Current Process 55 7 Establishing Desired Outcomes 73 8 Setting Your Stretch Objective 89 9 Designing from a Clean Sheet 105 Part 3 Ensuring Successful Implementation 10 Writing and Making Your Business Case 127 11 Communicating and Marketing Your Project 137 12 Building a Bridge from Design to Implementation 149 Afterword 173 Appendixes A Focus Group Example 175 B Stakeholder Gap Analysis 179 C Benchmarking Steps 183 D Exercises for Doing Out-of-the-Box Thinking 185 E Value-Added Analysis 193 F Network Planning Techniques 195 Recommended 201

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Book SynopsisThis text confronts questions public managers face in their efforts to meet demands of reform and innovation. It considers bureaucratic resistance, the dilemma faced when a reform agenda runs counter to the law, and the belief that improved management can remedy flawed policy.

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Book SynopsisCompiling the most influential papers from the IEICE Transactions in Communications, High-Performance Backbone Network Technology examines critical breakthroughs in the design and provision of effective public service networks in areas including traffic control, telephone service, real-time video transfer, voice and image transmission for a content delivery network (CDN), and Internet access. The contributors explore system structures, experimental prototypes, and field trials that herald the development of new IP networks that offer quality-of-service (QoS), as well as enhanced security, reliability, and function.Offers many hints and guidelines for future research in IP and photonic backbone network technologiesTrade Review"This book focuses on ATM in the backbone, and covers systems and integration, traffic, and performance issues for both electronic and photonic architecture…..useful…" Optics & Photonics News, December, 2005Table of ContentsOverview. Broadband Network. ATM Switch Architecture and System. ATM and IP Integration. Performance Study on Switch and Network. Traffic Control. Photonic Network. Photonic Switch. Photonic and Advanced Switching Devices.

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