Description

A new approach to understanding and improving performance and public value

This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery.

Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.

Unlocking Public Value: A New Model For Achieving High Performance In Public Service Organizations

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Hardback by Martin Cole , Greg Parston

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A new approach to understanding and improving performance and public valueThis book presents the Public Service Value Model-an innovative, rigorous... Read more

    Publisher: John Wiley & Sons Inc
    Publication Date: 15/09/2006
    ISBN13: 9780471959458, 978-0471959458
    ISBN10: 0471959456

    Number of Pages: 208

    Non Fiction , Business, Finance & Law

    Description

    A new approach to understanding and improving performance and public value

    This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery.

    Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.

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