Description

Book Synopsis
A new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery.

Table of Contents

Introduction ix

Preface xiii

Chapter 1 The Public Sector Squeeze 1

Chapter 2 Zeroing In on Outcomes 19

Chapter 3 Why Is It So Hard to Measure Public Value? 43

Chapter 4 Defining Value 61

Chapter 5 Measuring and Analyzing Public Service Value 83

Chapter 6 Driving Results 111

Chapter 7 The Key to Unlocking Public Value 133

Appendix Public Service Value Methodology 143

Notes 169

Bibliography 175

About the Authors 179

Index 183

Unlocking Public Value A New Model for Achieving

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    A Hardback by Martin Cole, Greg Parston

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      Publisher: John Wiley & Sons Inc
      Publication Date: 15/09/2006
      ISBN13: 9780471959458, 978-0471959458
      ISBN10: 0471959456
      Also in:
      Civil service and public sector

      Description

      Book Synopsis
      A new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery.

      Table of Contents

      Introduction ix

      Preface xiii

      Chapter 1 The Public Sector Squeeze 1

      Chapter 2 Zeroing In on Outcomes 19

      Chapter 3 Why Is It So Hard to Measure Public Value? 43

      Chapter 4 Defining Value 61

      Chapter 5 Measuring and Analyzing Public Service Value 83

      Chapter 6 Driving Results 111

      Chapter 7 The Key to Unlocking Public Value 133

      Appendix Public Service Value Methodology 143

      Notes 169

      Bibliography 175

      About the Authors 179

      Index 183

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