Description

Book Synopsis
A new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery.

Table of Contents

Introduction ix

Preface xiii

Chapter 1 The Public Sector Squeeze 1

Chapter 2 Zeroing In on Outcomes 19

Chapter 3 Why Is It So Hard to Measure Public Value? 43

Chapter 4 Defining Value 61

Chapter 5 Measuring and Analyzing Public Service Value 83

Chapter 6 Driving Results 111

Chapter 7 The Key to Unlocking Public Value 133

Appendix Public Service Value Methodology 143

Notes 169

Bibliography 175

About the Authors 179

Index 183

Unlocking Public Value A New Model for Achieving

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A Hardback by Martin Cole, Greg Parston

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    View other formats and editions of Unlocking Public Value A New Model for Achieving by Martin Cole

    Publisher: John Wiley & Sons Inc
    Publication Date: 15/09/2006
    ISBN13: 9780471959458, 978-0471959458
    ISBN10: 0471959456
    Also in:
    Business and Management Civil service and public sector

    Description

    Book Synopsis
    A new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery.

    Table of Contents

    Introduction ix

    Preface xiii

    Chapter 1 The Public Sector Squeeze 1

    Chapter 2 Zeroing In on Outcomes 19

    Chapter 3 Why Is It So Hard to Measure Public Value? 43

    Chapter 4 Defining Value 61

    Chapter 5 Measuring and Analyzing Public Service Value 83

    Chapter 6 Driving Results 111

    Chapter 7 The Key to Unlocking Public Value 133

    Appendix Public Service Value Methodology 143

    Notes 169

    Bibliography 175

    About the Authors 179

    Index 183

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