Description

Book Synopsis
This major text for students of public services management combines well--developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK.

Table of Contents
Acknowledgements.

List of Tables.

List of Figures.

Glossary of Terms.

List of Acronyms and Abbreviations.

1. Introduction.

2. Managing the Core Public Services.

3. Service Delivery - Meeting Citizen Needs.

4. Managing Resources for Social Gain.

5. Strategic Control of Core Public Services.

6. Organizational Structures for Effective Service Delivery.

7. Managing Professionals.

8. Review of Reform Programmes.

References.

Appendix.

Index.

Managing Core Public Services

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      Publisher: Wiley
      Publication Date: Publication Date: 11/13/1998 12:00:00 AM
      ISBN13: 9780631193111, 978-0631193111
      ISBN10: 0631193111
      Also in:
      Civil service and public sector Central / national / federal government

      Description

      Book Synopsis
      This major text for students of public services management combines well--developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK.

      Table of Contents
      Acknowledgements.

      List of Tables.

      List of Figures.

      Glossary of Terms.

      List of Acronyms and Abbreviations.

      1. Introduction.

      2. Managing the Core Public Services.

      3. Service Delivery - Meeting Citizen Needs.

      4. Managing Resources for Social Gain.

      5. Strategic Control of Core Public Services.

      6. Organizational Structures for Effective Service Delivery.

      7. Managing Professionals.

      8. Review of Reform Programmes.

      References.

      Appendix.

      Index.

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