Description

Book Synopsis
This major text for students of public services management combines well--developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK.

Table of Contents
Acknowledgements.

List of Tables.

List of Figures.

Glossary of Terms.

List of Acronyms and Abbreviations.

1. Introduction.

2. Managing the Core Public Services.

3. Service Delivery - Meeting Citizen Needs.

4. Managing Resources for Social Gain.

5. Strategic Control of Core Public Services.

6. Organizational Structures for Effective Service Delivery.

7. Managing Professionals.

8. Review of Reform Programmes.

References.

Appendix.

Index.

Managing Core Public Services

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A Hardback by David McKevitt

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    View other formats and editions of Managing Core Public Services by David McKevitt

    Publisher: Wiley
    Publication Date: 11/13/1998 12:00:00 AM
    ISBN13: 9780631193111, 978-0631193111
    ISBN10: 0631193111
    Also in:
    Business and Management Civil service and public sector Central / national / federal government

    Description

    Book Synopsis
    This major text for students of public services management combines well--developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK.

    Table of Contents
    Acknowledgements.

    List of Tables.

    List of Figures.

    Glossary of Terms.

    List of Acronyms and Abbreviations.

    1. Introduction.

    2. Managing the Core Public Services.

    3. Service Delivery - Meeting Citizen Needs.

    4. Managing Resources for Social Gain.

    5. Strategic Control of Core Public Services.

    6. Organizational Structures for Effective Service Delivery.

    7. Managing Professionals.

    8. Review of Reform Programmes.

    References.

    Appendix.

    Index.

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