Description
Book SynopsisTo keep government operating smoothly, changes in public managementpolicy and strategy usually follow the old rule of change--that itmust evolve in a systematic and incremental fashion. But in today''sunpredictable world of shrinking budgets, demands for betterservice, and greater accountability, playing by the old rules justdoesn''t make sense.
In this book, L. Douglas Kiel presents a framework that addressesthe new chaotic reality of public management and the need forresponsive change and innovation. By acknowledging the potentialfor positive change and renewal that can arise from uncertainty andinstability, Kiel offers managers a paradigm for transforminggovernment performance.
In easy to understand terms, the author offers an overview of theconcepts of chaos theory and the science of complexity and hedemonstrates how public administrators can apply these concepts tocreate a new vision of organizational change. The book presents arange of both traditional and innov
Table of Contents1. A New Paradigm for Public Management
2. Chaos and the Dynamics of Change
3. Managing Risk and Uncertainty: The Limits of IncrementalChange
4. Gathering Data on Workplace Change and Variation
5. Uncovering the Deep Structure in Public Organizations
6. Beyond Management Control: Learning, Continuous Improvement, andQuality
7. Using Disorder to Promote Change and Innovation
8. Leading the Self-Organizing Agency
9. Key Lessons for Public Managers on Organizational Renewal
Resource: Implementing an Activity-Based Costing System in aGovernment Agency
