Communication studies Books

Book SynopsisThe author of the widely praised Wordslut analyzes the social science of cult influence: how cultish groups from Jonestown and Scientology to SoulCycle and social media gurus use language as the ultimate form of power.What makes “cults” so intriguing and frightening?Trade ReviewA fascinating, enthusiastic narrative on the loaded language of cults. — Kirkus Reviews “A rigorous and fascinating examination of the power of language to spellbind us all. Montell’s command over cultish language makes her as mesmerizing and charismatic as the gurus she dissects.” — Molly Ringwald, actress and author of When It Happens to You “You will never think of cults the same way again—this is an unforgettable look at human nature and the power of language. I couldn’t put it down. Amanda Montell blends true journalistic sorcery with her trademark humor and intrepid curiosity to create a linguistic narrative so delicious and searingly smart, you will wonder, like I did, can we join her cult? If so, count me in as a follower for life. I’ll read anything this woman writes.” — Chelsea Bieker, author of Godshot “Whip-smart, engaging, and utterly intriguing. Cultish is a witty and thorough examination of power, community, words, and the junctures between them.” — Alexis Henderson, author of The Year of the Witching “A playful but canny exploration of the ways language can entrance and beguile us—sometimes past the point of no return.” — Elisabeth Thomas, author of Catherine House “One of those life-changing reads that makes you see— or, in this case, hear—the whole world differently.” — Megan Angelo, author of Followers “Compulsively readable and startlingly of-the-moment, this witty, slick, and self-assured book is as intriguing as the spellbinding groups it examines.” — Andrea Bartz, author of The Lost Night and The Herd “At times chilling, often funny, and always perceptive and cogent, Cultish is a bracing reminder that the scariest thing about cults is that you don't realize you're in one till it's too late.” — Refinery29.com “We’re all susceptible to coercion, and Montell’s phenomenal book that chilling point as clear as can be.” — Bitch Magazine

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Book SynopsisEven before its usage to mean “a female canine,” bitch didn’t refer to women at all—it originated as a gender-neutral word for “genitalia.” A perfectly innocuous word devolving into an insult directed at females is the case for tons more terms, including hussy, which simply meant “housewife”;Trade Review“Amanda Montell has given validation and tools to those of us who have always felt wrong in our guts about the way gender permeates our means of communication and the criticisms often lobbed at women for how we talk. Wordslut is brilliant fun and empowers all women to give ourselves a voice.” — Gaby Dunn, author of Bad with Money “As funny as it is informative, this book will have you laughing out loud while you contemplate the revolutionary power of words. Who knew sociolinguistics could be so damn entertaining? Leave it to a master of language like Amanda Montell to pull off this semantic magic trick.” — Camille Perri, author of The Assistants and When Katie Met Cassidy Grounded in decades of innovative feminist scholarship, full of witty personal stories, and written with the pragmatic aim of disrupting and changing the status quo, this is a humorous and important book for anyone interested in gender equality, wordplay, or fostering precise communication. Just the kind of sharp, relevant scholarship needed to continue to inspire the next generation of feminist thought. — Kirkus Reviews “I get so jazzed about the future of feminism knowing that Amanda Montell’s brilliance is rising up and about to explode worldwide.” — Jill Soloway “As a bitch who says bitch and loves to talk about bitches, this smart and freakishly entertaining book awakens parts of my brain I didn’t know existed while tickling all my foul-mouthed, feminist, word-obsessed fancies. If you’re a human who speaks English and aren’t reading this, then what on earth are you doing.” — Samantha Irby “This feisty, fascinating critique of the English language will make you feel smarter after every paragraph. Amanda Montell’s analyses are sharp and provocative but also funny and accessible. She’s the cool feminist nerd we need.” — Whitney Cummings, creator of 2 Broke Girls “At its heart, this work reflects a tenet of sociolinguistic study: language is not divorced from culture; it both reflects and creates beliefs about identity and power. Modern stylings situated within foundational research will hopefully bring a new audience to the field of language and gender studies.” — Library Journal “Wordslut is filled with fascinating info about the sexist history of our language: I literally said ‘whoa’ multiple times while reading this book. It is so witty and brilliant. Men and women both need to read it.” — Blyth Roberson

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Book SynopsisTrade Review“Thoroughly grounded in science, writing of the biological systems that drive fear, anger, grief, lust, and other emotions, all of which can be turned to advantage. . . . [Kotler] offers . . . an entertaining, inspiring approach to life-hacking that begs to be implemented by the willing reader.” — Kirkus Reviews (starred review) “The Art of Impossible is consistently fascinating. There aren’t many writers I would follow on an intellectual journey as ambitious as this to examine peak performance; fortunately, Steven Kotler is one of them.” — David Epstein, New York Times bestselling author of Range and The Sports Gene “This book is a tour de force of high performance. It’s an essential resource for those looking to align their curiosity, passion, and purpose to have not just a little more flow and creativity in their lives but to have a lot more flow and creativity. Want to learn how to take your innovation to seemingly impossible heights? Steven Kotler will teach you how.” — Scott Barry Kaufman, author of Transcend: The New Science of Self-Actualization “This book is quite literally impossible. I’ve been tracking Steven’s work for ten years now, and it’s impossible to overstate how important it is. It’s impossible that he cracked the code on breakthrough success, yet he has. It’s impossible to have turned extreme innovation from an art to a science, yet he has. It’s impossible that he put it all together in a book that’s impossible to put down, yet he has. Read it and go accomplish the impossible yourself.” — Salim Ismail, chairman of ExO Works, author of Exponential Organizations “The Art of Impossible is a must-read! Steven Kotler is one of a handful of people on the planet with a deep understanding of the frontiers of human performance. His ability to bring applied neuroscience and psychology to life through storytelling is world-class. This book is a treasure.” — Dr. Michael Gervais, high-performance psychologist “In The Art of Impossible, Steven Kotler has managed to articulate what many peak performers intuitively know but can’t explain: that there’s a formula for impossible. Kotler demystifies the mythic, breaking down that formula and giving readers exactly the tools they need to accomplish their dreams, no matter how big.” — Laird Hamilton, waterman, big-wave surfer

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Book SynopsisThis expanded and revised version of the best-selling Universal Methods of Design is a comprehensive reference that provides a thorough and critical presentation of 125 research methods, synthesis/analysis techniques, and research deliverables for human-centered design. The text and accompanying photos and graphics of this classic resource are delivered in a concise and accessible format perfect for designers, educators, and students. This new, expanded edition includes updated information on scenarios, secondary research, territory maps, and other chapters. The addition of 25 new chapters brings fresh relevance to the text with innovative design methods that have emerged since the first edition, such as backcasting, behavioral design, horizon scanning, and transition design.Universal Methods of Design, Expanded and Revised distills each method down to its essence, in a format that helps design teams select and implement the most credible research methods suited to their design culture. Each method is presented in a two-page format. The left-hand page contains a concise description of the method, accompanied by references to further reading. On the right-hand page, images and case studies for each method are presented visually. The relevant phases for design application are highlighted as numbered icons along the right side of the page, from phases 1 (planning, scoping, and definition) through 5 (launch and monitor).Build more meaningful products with these methods and more: Affinity Diagramming, Behavioral Mapping, Bodystorming, Contextual Design, Critical Incident Design, Directed Storytelling, Empathy Maps, Graffiti Walls, Image Boards, Parallel Prototyping, Simulation Exercises, Touchstone Tours, and Weighted Matrix. This essential guide: Dismantles the myth that user research methods are complicated, expensive, and time-consuming Creates a shared meaning for cross-disciplinary teams Illustrates methods with compelling visualizations and case studies Characterizes each method at a glance Indicates when methods are best employed to help prioritize appropriate design research strategies Universal Methods of Design, Expanded and Revised is an essential resource for designers of all levels and specializations.

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Book SynopsisFrom internationally bestselling author and retired FBI agent Joe Navarro, a ground-breaking look at the five powerful principles that set exceptional individuals apartJoe Navarro spent a quarter century with the FBI, pursuing spies and other dangerous criminals across the globe. In his line of work, successful leadership was quite literally a matter of life or death. Now he brings his hard-earned lessons to you.Be Exceptionaldistils a lifetime of experience into five principles that outstanding individuals live by:Self-Mastery:To lead others, you must first demonstrate that you can lead yourself.Observation:Apply the same techniques used by the FBI to quickly and accurately assess any situation.Communication:Harness the power of verbal and nonverbal interaction to persuade, motivate, and inspire.Action:Build shared purpose and lead by example.Psychological Comfort:Discover the secret ingredient of exceptional individuals.Be Exceptionalis the culmination of Joe Navarro's decades spent

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Book SynopsisTHE NEW YORK TIMES BESTSELLER'A marvel of insight and practicality' Charles Duhigg, author of The Power of Habit____________________________How do you build and sustain a great team?The Culture Code reveals the secrets of some of the best teams in the world - from Pixar to Google to US Navy SEALs - explaining the three skills such groups have mastered in order to generate trust and a willingness to collaborate. Combining cutting-edge science, on-the-ground insight and practical ideas for action, it offers a roadmap for creating an environment where innovation flourishes, problems get solved, and expectations are exceeded.____________________________'There are profound ideas on every single page, stories that will change the way you work, the way you lead, and the impact you have on the world. Highly recommended, an urgent read.' Seth Godin, author of Linchpin'Truly brilliant . . . Read it immediately' Adam Grant, author of Originals'Well told stories, with actionable lessons' Financial Times Trade ReviewI’ve been waiting years for someone to write this book – I’ve built it up in my mind into something extraordinary. But it is even better than I imagined. Daniel Coyle has produced a truly brilliant, mesmerising read that demystifies the magic of great groups. It blows all other books on culture right out of the water. Read it immediately.The Culture Code is the perfect leadership manifesto for entrepreneurial startups, established enterprises and all manner of businesses in between. * Business Insider *If you want to understand how successful groups work – the signals they transmit, the language they speak, the cues that foster creativity – you won’t find a more essential guide than The Culture Code. This is a marvel of insight and practicality.A relevant mix of solid academic research along with practical advice and not-quite-usual . . . anecdotes from the trenches. * Bloomberg *It’s great . . . Dan went inside incredibly successful organisations like Pixar, the San Antonio Spurs, and SEAL Team Six to uncover how diverse groups learn to function with a single mind. * Inc. *Coyle’s book examines how successful groups of people – from the U.S. Navy’s SEAL Team Six to the San Antonio Spurs – work together so well . . . Promises to “demystify” the murky topic of organisational culture by examining the key skills that prompt group cooperation. -- Leadership Books to Read in 2018 * Washington Post *The Culture Code is a step-by-step guidebook to building teams that are not just more effective, but happier. Whether you lead a team or are a team member, this book is a must-read. -- Laszlo Bock, former SVP of People at Google and author of Work Rules!There are profound ideas on every single page, stories that will change the way you work, the way you lead, and the impact you have on the world. Highly recommended, an urgent read. -- Seth Godin, author of LinchpinShares the simple changes you can make to work better with others . . . Coyle spent four years researching military units, professional basketball teams, comedy troupes and even a gang of jewel thieves to better understand how groups thrive, along with what doesn’t work. * Entrepreneur *Pop science meets a business pep talk in a useful primer on building better organisations . . . Useful throughout. * Kirkus Reviews *Well-told stories, with actionable lessons . . . The Culture Code yields some useful findings. -- Business Books of the Month * Financial Times *The author of the bestselling 2009 The Talent Code focuses on how ongoing learning, genuine collaboration, thoroughgoing trust, and sustainable change can contribute to better innovation and problem-solving. -- Recommended Books For Creative Leaders * Forbes *An essential book that unlocks the secrets of highly successful groups and provides readers with a toolkit for building a cohesive, innovative culture. * Business Insider *A masterfully written book. * Yorkshire Post *The Culture Code examines the dynamics of company culture through stories of success and failure, offering valuable insights on leadership through change. -- Anthony Noto, CEO of Sofi, Books of the Year * Bloomberg *

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Book SynopsisTransform Your Relationships with Family, Friends and FoesAn important, profound yet approachable book that could help make the world a far saner and more vibrant place' OLIVER BURKEMAN, author of Four Thousand Weeks Why do so many conversations leave us feeling unheard and disconnected? Drawing on her celebrated experience as a former BBC journalist, accredited executive coach and mediator, in Deep Listening Emily Kasriel argues that it's because we've forgotten how to truly listen. Distracted by our own agenda, we so often hear without understanding, impatiently waiting for our turn to speak. In this exploration of transformational listening, Kasriel shows how shifting from surface level exchanges to deep listening can enrich our relationships as friends, parents and partners, enhance our effectiveness as leaders and strengthen the fabric of our communities.Grounded in scientific studies, new research and powerful stories from legendary listeners in politics, business and the arts, Kasriel unveils her simple yet transformative eight-step approach. With Deep Listening as your guide, you'll find inspiration and practical guidance on how we can better listen to each other, even when we fiercely disagree.At once a practical guide and a heartfelt manifesto, this groundbreaking book challenges us to rethink our approach to listening and, in doing so, transform our lives from the inside out. Whether readers seek to strengthen their empathy, boost their performance at work or foster genuine understanding across cultural, political and generational divides, Deep Listening provides the tools and inspiration to unlock the power of lasting, meaningful connections.

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Book SynopsisThis international bestseller explains everything you need to know about body language, how to read it, and how to put your best self forwards.What people say is often very different to what they think or feel.Now, with THE DEFINITIVE BOOK OF BODY LANGUAGE, you can learn to read others people''s thoughts by their gestures. It sounds implausible, but body language is easy to pick up and fun to use. Find out:How to tell if someone is lyingHow to make yourself likeableHow to get co-operation from other peopleHow to interview and negotiate successfullyHow to choose a partnerLearn the secrets of body language with Allan and Barbara Pease, bestselling authors of WHY MEN DON''T LISTEN AND WOMEN CAN''T READ MAPS.

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Book Synopsis''Full of compelling advice on how to lead more effectively by choosing your words more wisely'' ADAM GRANT FINANCIAL TIMES Book of the MonthYour words matter more than you think. Most of us use the language we inherited from a time when workers worked with their hands and managers worked with their heads. Today, your people do much more than simply follow orders. They contribute to performance and solve problems, and it''s time we updated our language to reflect that.In Leadership Is Language, former US Navy captain L. David Marquet offers a radical playbook to empower your people and put your team on a path to continuous improvement. The framework will help you achieve the right balance between deliberation and action, and take bold risks without endangering your mission. Among other things, you''ll learn:- How to avoid the seven common sins of questioning, from binary questions (should we do A or B?) to self-affirming questions (B is the better option, right?)- Why you should vote first, then discuss, when deciding on a plan with your team, rather than voting after discussion- Why it''s better to give your people information instead of instructionsAs a submarine captain, Marquet used his counterintuitive model of leadership to turn the worst-performing submarine crew into the best-performing one in the fleet, a story he recounted in his bestselling book Turn the Ship Around! Now, in Leadership Is Language, he draws on a wide range of examples, from the 2017 Oscars Best Picture mishap to the tragic sinking of the SS El Faro, to show you exactly how the words you use (and don''t use) impact how your people contribute.Trade ReviewFull of compelling advice on how to lead more effectively by choosing your words more wisely * Adam Grant, author of Originals and Give and Take, and host of the TED podcast WorkLife *A fascinating new paradigm for our modern leader that relies on a balance between thinking and doing, welcoming and minimizing variability, to get the most out of our teams and organizations * General (ret.) Stanley McChrystal, author of Team of Teams and Leaders *A refreshing, actionable framework that helps leaders navigate uncertainty and tackle thorny problems by bringing out the best in their people * Annie Duke, author of Thinking in Bets *In Turn The Ship Around, Marquet challenged us to change the way we lead; Now, in Leadership is Language, he challenges us to change the way we talk as leaders by dropping the archaic language of command and control and learning the language of creativity, collaboration, and commitment * Liz Wiseman, author of Multipliers *A truly unique take on leadership that re-engineers our language. Anchored in how teams actually talk, Marquet shows leaders how to leave the Industrial Age language behind us * Verne Harnish, founder of Entrepreneurs’ Organization (EO) and author of Scaling Up *Illustrates the powerful intersection of communication and leadership and offers simple steps to transform your thinking, your influence, and the lives in your span of care * Bob Chapman, CEO of Barry-Wehmiller and author of Everybody Matters *Drawing on a wide variety of examples from all kinds of organisation, David Marquet has written an impressive and engaging book which is not just thought-provoking, but offers simple, actionable ways of escaping the traps that our words lay for us * Stephen Bungay, author of The Art of Action *The definitive guide for those seeking to be real leaders in transformative times. David not only shows us how business and leadership has drastically changed and why the structures of yesterday are hindering our ability to business, but also how to reinvent our leadership style to meet the evolving demands of the new marketplace * Tamara Ghandour, creator of the Innovation Quotient Edge, host of Inside LaunchStreet & Author of Innovation is Everybody's Business. *This book is brilliant. Seriously * John Konrad, Author of Fire on the Horizon and founder of gCaptain *I have seen David in action using words to truly inspire and empower. This is a must-read for every leader! * George Kohlreiser, Author of Hostage at the Table, Care to Dare and Director of IMD's acclaimed High Performance Leadership Program *A useful framework for better teamwork * Financial Times, Business Book of the Month *

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Book SynopsisMost scientists and researchers aren't prepared to talk to the press or to policymakers - or to deal with backlash. And many researchers have the horror stories to prove it. As Nancy Baron points out, scientists who decide they want to inform those outside their own research arena and help guide public discourse need to learn a new set of skills. No matter what your scientific specialty is, writes Baron, the keys to success are thinking clearly, knowing what you want to say, understanding your audience, and using everyday language to get your main points across. Developing these skills is the object of this book. According to Baron, scientists, journalists and policymakers represent three very different cultures. Speaking effectively to journalists and policymakers - the people who make scientists' findings available to the general public - requires scientists to learn a new language. In this clear and understandable guide to 'communicating science', Baron explains to scientists how to engage an audience, how to tell why a particular finding matters, and how to describe research in an interesting way. She explains to journalists how to develop the same skills for explaining science. The book includes case studies from journalists and from some of the more than 4,000 scientists Baron has trained in communication workshops. Many of her trainees have gone on to become well-known spokespeople for science-related issues. The book is accompanied by an interactive website maintained by Baron herself.

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In today's global business environment, it is vital that individuals and organizations have sophisticated global leadership skills. Communication and understanding of different cultures are paramount to business success. This new edition of the bestselling textbook Managing Cultural Differences guides students and practitioners to an understanding of how to do business internationally, providing practical advice on how competitive advantage can be gained through effective cross-cultural management. The digitization of the workplace, the integration of artificial intelligence into workplace cultures, cultural responses to crisis, and the value of diversity and inclusion are just a few examples of contemporary issues discussed in this text. This latest edition also begins with a completely new introductory chapter, which provides an overview and connects the themes between chapters for an integrated understanding of the topic. With a wealth of new examples, case s

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Book SynopsisFifty years ago, a UCLA computer science professor and his student sent the first electronic message over a network called ARPANET, a predecessor to the Internet. The intended message, the word login, was truncated in a computer crash to lo. Digital infrastructure has made significant advances since then, but key decision points in the history of the Internet continue to reverberate today and have done much to shape not only cyberspace, but the twenty-first century.In Forks in the Digital Road, Scott J. Shackelford and Scott O. Bradner revisit the key decision points in the history of cybersecurity and Internet governance, revealing the alternative paths or forks that existed at the time and addressing the question of what if?. What if encryption was built into the Internet''s architecture from the beginning? What if Section 230, which shields Internet platforms from civil liability, had taken a different form? What if Cerf and Kahn had structured TCP/IP in another way? What if Tim Ber

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Book SynopsisHere, for the first time in English, is volume one of Jurgen Habermasa s long--awaited magnum opus: The Theory of Communicative Action.Table of ContentsTranslator's Introduction. Author's Preface. I. Introduction: Approaches to the Problem of Rationality. 1. "Rationality" - A Preliminary Specification. 2. Some Characteristics of the Mythical and the Modern Ways of Understanding the World. 3. Relations to the World and Aspects of Rationality in Four Sociological Concepts of Action. 4. The Problem of Understanding Meaning in the Social Sciences. II. Max Weber's Theory of Rationalization. 1. Occidental Rationalism. 2. The Disenchantment of Religious-Metaphysical Worldviews and the Emergence of Modern Structures of Consciousness. 3. Modernization as Societal Rationalization: The Role of the Protestant Ethic. 4. The Rationalization of Law: Weber's Diagnosis of the Times. III. Intermediate Reflections: Social Action, Purposive Activity, and Communication. IV. From Lukacs to Adorno: Rationalization as Reification. 1. Max Weber in the Tradition of Western Marxism. 2. The Critique of Instrumental Reason.

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Book SynopsisAsk a scientist about Hollywood, and you'll probably get eye rolls. But ask someone in Hollywood about science, and they'll see dollar signs: moviemakers know that science can be the source of great stories, with all the drama and action that blockbusters require. That's a huge mistake, says Randy Olson: Hollywood has a lot to teach scientists about how to tell a story-and, ultimately, how to do science better. With Houston, We Have a Narrative, he lays out a stunningly simple method for turning the dull into the dramatic. Drawing on his unique background, which saw him leave his job as a working scientist to launch a career as a filmmaker, Olson first diagnoses the problem: When scientists tell us about their work, they pile one moment and one detail atop another moment and another detail-a stultifying procession of and, and, and. What we need instead is an understanding of the basic elements of story, the narrative structures that our brains are all but hardwired to look for-which Ol

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Book SynopsisThis major practical handbook bridges the gap between strategy and design, presenting a step-by-step design process with a strategic approach and extensive methods for innovation, strategy development, design methodology and problem solving. It is an effective guide to planning and implementing design projects to ensure strategic anchoring of the process and outcome.Built around a six-part phase structure that represents the design process, covering initial preparations and project briefing, research and analysis, targets and strategy, concept development, prototyping and modelling, production and delivery, it is a must-have resource for professionals and students. Readers can easily dip in and out of sections, using the phase structure as a navigation tool. Unlike other books on the market, Design and Strategy addresses the design process from the perspective of both the company and the designer. For businesses, it highlights the value of design as a strategic tool for positioning, competition and innovation. For the designer, it teaches how to create solutions that are strategically anchored and deliver successful outcomes for businesses, resulting in appreciative clients. It includes over 250 illustrations and diagrams, tables, and text boxes showing how to move through each stage with clear visualisation and explanation. This book encourages all designers in product design and manufacturing, service design, communication design, branding, and advertising, to think beyond shape and colour to see design through the lens of strategy, process and problem solving, and all business managers, innovators and developers, to see the value in strategic design outcomes.Trade Review"I have worked at the intersection of design and strategy for over 25 years, have read a great deal of nonsense written about both, fortunately this book bucks the trend. A ready reckoner for anyone looking to develop cohesive, intelligent new design work rooted in plans, not hopes." Simon Manchipp, Founder & Executive Strategic Creative Director of SomeOne."A very accessible and comprehensive overview of a strategic design process – with practical tools and guides for working strategically with design – for both students and practitioners."Rachel Cooper OBE, Distinguished Professor of Design Management, Lancaster University, UK."Wanda’s book is encyclopedic and unrivaled. The most comprehensive deconstruction of the rigor it takes to build on a strategy to design a sustainable future, whether you are a designer, a marketer, or a manager." Alina Wheeler, Author Designing Brand Identity: an essential resource for the whole branding team.Table of ContentsIntroduction How does the book work? What is design? Phase 1 Initiation 1.1 Initial preparations 1.2 Project brief 1.3 Initial meeting 1.4 Initial workshop 1.5 Project description 1.6 Progress schedule 1.7 Price quotation 1.8 Contract 1.9 Team collaboration Phase 2 Insight 2.1 Understanding the company 2.2 Situational study 2.3 Problem statement 2.4 Method selection 2.5 Research process 2.6 Research 2.7 Analyses 2.8 Mapping 2.9 Testing and measuring Phase 3 Strategy 3.1 Strategy development 3.2 Overall strategy 3.3 Goals and sub-goals 3.4 Business strategy 3.5 Business model 3.6 Market strategy 3.7 Brand strategy 3.8 Communication strategy 3.9 Design strategy Phase 4 Design 4.1 Design brief 4.2 Strategy>Phase 5 Production 5.1 Implementation 5.2 Model 5.3 Material selection 5.4 Paper and cartonboard 5.5 Colour management 5.6 Production for digital media 5.7 Production for printed media 5.8 Quality assurance Phase 6 Management 6.1 Intangible assets 6.2 Legal protection 6.3 Design management 6.4 Effect measurement 6.5 Design manual 6.6 Design templates 6.7 Operating manual 6.8 Further development 6.9 Sustainability management

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Book SynopsisThe author of the world’s best-selling book on negotiation draws on his nearly fifty years of experience and knowledge grappling with the world’s toughest conflicts to offer a way out of the seemingly impossible problems of our time. Conflict is increasing everywhere, threatening everything we hold dear—from our families to our democracy, from our workplaces to our world. In nearly every area of society, we are fighting more and collaborating less, especially over crucial problems that demand solutions.With this groundbreaking book, bestselling author and international negotiator William Ury shares a new “path to possible”—time-tested practices that will help readers unlock their power to constructively engage and transform conflict. Part memoir, part manual, part manifesto, Possible offers stories and sage advice from Ury’s nearly 50 years of experience on the front lines of some of the world’s toughest conflicts.One of the world’s top experts in the field, Ury has worked on conflicts ranging from boardroom battles to labor strikes, from the US partisan divide to family feuds, from wars in the Middle East, Colombia and Ukraine to helping the US and USSR avoid nuclear disaster. Now, in Possible, he helps us tackle the seemingly intransigent problems facing us.In Possible, Ury argues conflict is natural. In fact, we need more conflict, not less—if we are to grow, change, evolve and solve our problems creatively. While we may not be able to end conflict, we can transform it—unleashing new, unexpected possibilities.Successfully tested at Harvard University with almost a thousand participants from business, government, academia, and the nonprofit sector, Ury’s “Path to Possible” proved so valuable that Harvard’s Program on Negotiation selected it as its inaugural online daylong in April 2022.Possible introduces Ury’s methods and makes them available for everyone. Combining accessible frameworks and powerful storytelling and offering dozens of examples, it is an essential guide for anyone looking to break through the toughest conflicts—in their workplace, family, community or the world.

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Book SynopsisThis handy, portable version of the authoritative Universal Methods of Design provides the same thorough and critical presentation, updated and expanded to include 125 research methods, synthesis/analysis techniques, and research deliverables for human-centered design. Each method of research is distilled down to its most powerful essence, in a format that will help individual practitioners as well as design teams select and implement the research methods best suited to their design culture within the constraints of their projects. This valuable guide:  Dismantles the myth that user research methods are complicated, expensive, and time-consuming Creates a shared meaning for cross-disciplinary design teams Illustrates methods with compelling visualizations and case studies Characterizes each method at a glance  With the concise, accessible format of The Pocket Universal Methods of DesignTable of ContentsTABLE OF CONTENTS INTRODUCTION01. A/B Testing02. AEIOU03. Affinity Diagramming04. Artifact Analysis05. Automated Remote Research06. Behavioral Mapping07. Bodystorming08. Brainstorm Graphic Organizers09. Business Origami10. Card Sorting11. Case Studies12. Cognitive Mapping13. Cognitive Walkthrough14. Collage15. Competitive Testing16. Concept Mapping17. Content Analysis18. Content Inventory & Audit19. Contextual Design20. Contextual Inquiry21. Creative Toolkits22. Critical Incident Technique23. Crowdsourcing24. Cultural Probes25. Customer Experience Audit26. Design Charette27. Design Ethnography28. Design Workshops29. Desirability Testing30. Diary Studies31. Directed Storytelling32. Elito Method33. Ergonomic Analysis34. Evaluative Research35. Evidence-based Design36. Experience Prototyping37. Experience Sampling Method38. Experiments39. Exploratory Research40. Eyetracking41. Flexible Modeling42. Fly-on-the-Wall Observation43. Focus Groups44. Generative Research45. Graffiti Walls46. Heuristic Evaluation47. Image Boards48. Interviews49. KJ Technique50. Kano Analysis51. Key Performance Indicators52. Laddering53. Literature Reviews54. The Love Letter & the Breakup Letter55. Mental Model Diagrams56. Mind Mapping57. Observation58. Parallel Prototyping59. Participant Observation60. Participatory Action Research (PAR)61. Participatory Design62. Personal Inventories63. Personas64. Photo Studies65. Picture Cards66. Prototyping67. Questionnaires68. Rapid Iterative Testing & Evaluation (RITE)69. Remote Moderated Research70. Research Through Design71. Role-playing72. Scenario Description Swimlanes73. Scenarios74. Secondary Research75. Semantic Differential76. Shadowing77. Simulation Exercises78. Site Search Analytics79. Speed Dating80. Stakeholder Maps81. Stakeholder Walkthrough82. Storyboards83. Surveys84. Task Analysis85. Territory Maps86. Thematic Networks87. Think-aloud Protocol88. Time-aware Research89. Touchstone Tours90. Triading91. Triangulation92. Unobtrusive Measures93. Usability Report94. Usability Testing95. User Journey Maps96. Value Opportunity Analysis97. Web Analytics98. Weighted Matrix99. Wizard of Oz100. Word CloudsACKNOWLEDGMENTSABOUT THE AUTHORS

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Book SynopsisSocial media has become a key space for young people to experiment with their political voice and to hone it through interaction with others. However, authors Neta Kligler-Vilenchik and Ioana Literat argue that in order to seriously consider social media as a space for youth political expression, we need to put aside conventional expectations about the forms that political expression should take. According to longstanding criteria for evaluating good citizens, political expression should be serious, focused on facts and rationality, and detached and objective. By contrast, the authors uncover political expression that is humoristic or cynical, colorful, and frequently infused with popular culture references. It is deeply emotional and often profoundly personal. If we look at this political speech through traditional lenses, we may not only miss it, but misunderstand young people''s relationship to politics.Grounded in empirical research on three case studies of youth political expression on three different social media sites, Not Your Parents'' Politics offers insights into the varied ways young people engage with political issues on the social media platforms most popular with youth audiences. On a theoretical level, the book offers a conceptual framework for analyzing how different platforms shape political expression through the interaction between their affordances, norms, and contents. This empirical and theoretically-based investigation sets the stage for a normative discussion, asking how the forms of expressive citizenship identified throughout the book might bolster-or hinder-democratic engagement. Ultimately, the book considers what it means to take youth political expression on social media seriously, and what the stakes are for political socialization and democratic participation.

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Book SynopsisWritten by leading experts, this collection examines representations of queerness in popular science and media, asks what it means for the field to 'queer' science communication theories and research agendas and offers practical examples and case studies for fostering radical inclusivity and equity in the science communication field.

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Book SynopsisThis is a book for scientists and other experts who need to explain the significance and potential of their work to colleagues, committees, funding bodies or the general public. It details how to harness story-telling principles to make complex or technical content easier to communicate and fulfilling for audiences.Eight narrative ingredients, Audience, Change and Affect, Lure, World, Character, Big Hook, Plot and Structure, are illustrated with examples and exercises to demonstrate how to build a presentation, how to pitch for funds or resources, how to make a persuasive argument, or simply how to explain ideas so they CRACKLE and FIZZ for the Audience.Table of ContentsIntroduction; Why Tell a Story?; How Stories Work; Narrative Ingredients Framework; Frameworks for Stories with Different Purposes; Appendix: Narrative Summary Tables.

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Book SynopsisThis major practical handbook bridges the gap between strategy and design, presenting a step-by-step design process with a strategic approach and extensive methods for innovation, strategy development, design methodology and problem solving. It is an effective guide to planning and implementing design projects to ensure strategic anchoring of the process and outcome.Built around a six-part phase structure that represents the design process, covering initial preparations and project briefing, research and analysis, targets and strategy, concept development, prototyping and modelling, production and delivery, it is a must-have resource for professionals and students. Readers can easily dip in and out of sections, using the phase structure as a navigation tool. Unlike other books on the market, Design and Strategy addresses the design process from the perspective of both the company and the designer. For businesses, it highlights the value of design as a strategic tool foTrade Review"I have worked at the intersection of design and strategy for over 25 years, have read a great deal of nonsense written about both, fortunately this book bucks the trend. A ready reckoner for anyone looking to develop cohesive, intelligent new design work rooted in plans, not hopes." Simon Manchipp, Founder & Executive Strategic Creative Director of SomeOne."A very accessible and comprehensive overview of a strategic design process – with practical tools and guides for working strategically with design – for both students and practitioners."Rachel Cooper OBE, Distinguished Professor of Design Management, Lancaster University, UK."Wanda’s book is encyclopedic and unrivaled. The most comprehensive deconstruction of the rigor it takes to build on a strategy to design a sustainable future, whether you are a designer, a marketer, or a manager." Alina Wheeler, Author Designing Brand Identity: an essential resource for the whole branding team.Table of ContentsIntroduction How does the book work? What is design? Phase 1 Initiation 1.1 Initial preparations 1.2 Project brief 1.3 Initial meeting 1.4 Initial workshop 1.5 Project description 1.6 Progress schedule 1.7 Price quotation 1.8 Contract 1.9 Team collaboration Phase 2 Insight 2.1 Understanding the company 2.2 Situational study 2.3 Problem statement 2.4 Method selection 2.5 Research process 2.6 Research 2.7 Analyses 2.8 Mapping 2.9 Testing and measuring Phase 3 Strategy 3.1 Strategy development 3.2 Overall strategy 3.3 Goals and sub-goals 3.4 Business strategy 3.5 Business model 3.6 Market strategy 3.7 Brand strategy 3.8 Communication strategy 3.9 Design strategy Phase 4 Design 4.1 Design brief 4.2 Strategy>Phase 5 Production 5.1 Implementation 5.2 Model 5.3 Material selection 5.4 Paper and cartonboard 5.5 Colour management 5.6 Production for digital media 5.7 Production for printed media 5.8 Quality assurance Phase 6 Management 6.1 Intangible assets 6.2 Legal protection 6.3 Design management 6.4 Effect measurement 6.5 Design manual 6.6 Design templates 6.7 Operating manual 6.8 Further development 6.9 Sustainability management

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Book SynopsisDianetics 55! is the ultimate manual on the subject of communiucation - in view of how communication is the "univerval solvent", and its use in Dianetics and Scientology. Subjects covered in the book are the components of Understanding, the "awareness of awareness unit" - meaning you, the spiritual being, and how Dianetics is approaching increasing ability.

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Book SynopsisWith a new chapter on computer security issues, this updated and revised history of codes and codebreaking takes the reader from the protocryptography of Egyptian Pharoah Khnuumhotep II through to the speculations of scientists solving messages from outer space.Trade ReviewThe Washington Post Kahn has produced a tour de force...The volume is an anthology of a hundred detective stories, one more ingenious than the last, and all real, central to the fate of armies and kingdoms....Magnificent.The Christian Science Monitor A literary blockbuster...for many evening of gripping reading, no better choice can be made than this book.Time Perhaps the best and most complete account of cryptography yet published.The New York Times Book Review A notable achievement...Mr. Kahn has presented the specialist and the general public with a lavishly comprehensive introduction to a subject of basic significance for both.Prepublication National Security Agency Evaluation, now declassified The book in its entirelty constitutes the most publicly revealing picture that has ever been presented of U.S. Sigint activities and the agencies engaged in this field.Table of ContentsCONTENTSPreface to the Revised EditionPrefaceA Few Words1. One Day of MagicTHE PAGENT OF CRYPTOLOGY2. The First 3,000 Years3. The Rise of the West4. On the Origin of a Species5. The Era of the Black Chambers6. The Contribution of the Dilettantes7. Crises of the Union8. The Professor, the Soldier, and the Man on Devil's Island9. Room 4010. A War of Intercepts: I11. A War of Intercepts: II12. Two Americans13. Secrecy for Sale14. Duel in the Ether: The Axis15. Duel in the Ether: Neutrals and Allies16. Censors, Scramblers, and Spies17. The Scrutable Orientals18. Russkaya Kriptologiya ("Russian Cryptology")19. N.S.A.SIDESHOWS20. The Anatomy of Cryptology21. Heterogeneous Impulses22. Rumrunners, Businessmen, and Makers of Non-secret Codes23. Ciphers in the Past Tense24. The Pathology of CryptologyPARACRYPTOLOGY25. Ancestral Voices26. Messages from Outer SpaceTHE NEW CRYPTOLOGY27. Cryptology Goes PublicBibliographyNotes to TextAcknowledgmentsNotes to IllustrationsIndex

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Book SynopsisExplores the unconventional ways we communicate what we know about society to others. This book explores the many ways knowledge about society can be shared and interpreted through different forms of telling such as fiction, films, photographs, maps, mathematical models - many of which remain outside the boundaries of conventional social science.Trade Review"Telling About Society should carry a warning label: 'Do not start reading unless you're prepared to spend the next few hours having your horizons broadened and your understanding of social sciences deepened. Further, prepare to abandon any belief that insight and originality are incompatible with clarity, accessibility, and plain good writing.' This book will immediately take its place on my shelves and my students' reading lists alongside Becker's Tricks of the Trade as an indispensable introduction to thinking about social science theory and research." - Larry Gross, professor and director, Annenberg School for Communication, University of Southern California"

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Book SynopsisExplores listening as a fundamental human endowment connected with language and thought, and its potential for social, personal, and political action. Incorporates historical, literary, intercultural, scientific, musical, and philosophical perspectives.Trade Review“In Listening, Thinking, Being, Lisbeth Lipari addresses “our failure to listen for the other” and the need to conceive of communication, particularly listening, beyond Western culture’s emphasis on speech, which privileges visual and spatial conceptions of the communication process.“This beautifully written book takes the reader on a journey where the usual perspectives on language and communication are turned upside down and reconceived from an alternative standpoint. Lipari offers a complete picture, leading to an ethics of discourse: listening has a place in the ethical relation to the other, and is a source of ethical virtue. Communication and ethics flow together in the existential statement that listening brings humans into being, and ethics is enacted in listening ‘for and to the otherness of others.’“The book will further the theoretical discussion within the fields of both communication studies and ethics. Moreover, it invites not only an intellectual and knowledge-oriented reading, but reflection on the reader's own practice of speaking and listening. “This is an important, thought-provoking work which is sure to find an audience. It will be very useful for teaching as well as for reflection on language and on otherness for practitioners of all kinds.”—Marie-Cécile Bertau,Institute for Phonetics and Speech Processing, University of Munich“In Listening, Thinking, Being, Lisbeth Lipari addresses “our failure to listen for the other” and the need to conceive of communication, particularly listening, beyond Western culture’s emphasis on speech, which privileges visual and spatial conceptions of the communication process. This leads to an ethics of discourse: listening has its place in the ethical relation to the other. Communication and ethics flow together in the existential statement that listening brings humans into being.“The book invites not only an intellectual and knowledge-oriented reading, but reflection on the reader's own practice of speaking and listening. It is an important, thought-provoking work that is sure to find an audience.”—Marie-Cécile Bertau,Institute for Phonetics and Speech Processing, University of Munich“How often do you feel truly listened to? Not often. But what if listening was more important than speaking? Would our relations to each other change? If Lisbeth Lipari is right, and I think she is, the answer is yes, considerably! I only discovered her work on listening a few years ago, but I have read everything of hers ever since. In this important book, in setting out what she calls interlistening, she shows how it is possible for me to treat you as you are rather than what I think you seem to be.”—John Shotter,Centre for Philosophy of Natural and Social Science, London School of Economics“How often do you feel truly listened to? Not often. But what if listening was more important than speaking? Would our relations to each other change? If Lisbeth Lipari is right, and I think she is, the answer is yes, considerably! In this important book, in setting out what she calls interlistening, she shows how it is possible for me to treat you as you are rather than what I think you seem to be.”—John Shotter,Centre for Philosophy of Natural and Social Science, London School of Economics“Lisbeth Lipari offers readers an intricate and masterfully crafted analysis of how the human experience of being as an ethical relation with others is enacted by means of listening. The eloquence of Lipari's prose also adds to a very rewarding read. Highly recommended.”—Michael Hyde,Wake Forest University“This beautifully written book embarks on a journey where the usual perspectives on language and communication are reconceived from an alternative standpoint. Lisbeth Lipari addresses ‘our failure to listen for the other,’ which leads her to describe an ethics of discourse: listening has its place in the ethical relation to the other. Indeed, ethics is enacted in listening ‘for and to the otherness of others.’ An important, thought-provoking book, Listening, Thinking, Being will develop the theoretical discussion within the field of communication studies as well as within ethics. Moreover, it invites a reflection on the reader's own practice of speaking-and-listening.”—Marie-Cécile Bertau,Institute for Phonetics and Speech Processing, University of Munich“In this well-written book, Lipari provides an analysis of how humans build ethical relationships with others through listening. In eight chapters, the author makes clear the value and importance of listening as a fundamental human ability inextricably connected with language and thought. Through a variety of philosophical, personal, and cultural perspectives, Lipari frames listening in new ways. In a particularly interesting chapter, “Communication and a Nice Knock-Down Argument,” Lipari argues that even communication in isolation is dialogic because of the ways in which words from the past reverberate with the rhetor. In a concluding chapter, Lipari argues for “attunement,” the inseparable connection between speaking and logos. Many other texts engage the importance of listening in human communication . . . but Lipari is one of few scholars to take on the daunting task of developing new philosophical approaches to this subject.”—K. L. Majocha ChoiceTable of Contents ContentsAcknowledgments Introduction Akroatic Thinking Vibrating Worlds and Listening Bodies Premodern Perspectives on Language and Thought Contemporary Perspectives on Language and Thought Communication and a Nice Knock-Down Argument Interlistening and the Tout Ensemble Listening Others to Speech Toward an Ethics of Attunement Notes Bibliography Index

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Book SynopsisJoanna Boehnert is Research Fellow at the Centre for the Evaluation of Complexity Across the Nexus (CECAN) at the University of Surrey, UK.Trade ReviewJoanna Boehnert's book shows in a masterful manner that there are no technological, ideological or other easy fixes to the contradiction between capitalism and nature. She powerfully makes the point that we need political design in order to create a better world. A must-read for everyone interested in design, ecology, communication and politics. * Christian Fuchs, Professor of Social Media at the University of Westminster, UK *Dr Boehnert envisions a possible, eco-ethical praxis sufficient to the urgency of the Ecocene era. With inspirational tempo, she sweeps across and connects the significant ideas that advance design eco-literacy, decolonizing and replacing outmoded discourses with powerful fresh starts. * Peter Jones, Co-founder of the Systemic Design Research Network at OCAD University, Canada *Design, Ecology, Politics is a powerful contribution. It is a thoroughly innovative, provocative and confrontational approach to pressing twenty-first century challenges at the human-environment interface. Joanna Boehnert has produced a compelling book which expands our considerations of design and ecological literacy in the complex socio-economic systems where we find 'home'. I enthusiastically recommend this work to those interested in charting productive and sustainable pathways through today's ecological, social and cultural challenges. * Maxwell Boykoff, Associate Professor of Environmental Studies at the University of Colorado-Boulder, USA *Design, Ecology, Politics commands design educators to ground their practice in critically engaged ecological literacy. Boehnert’s deeply textured and carefully crafted clarion call should be read by all who design on our earth. And it is a must for current and future planners. * Christopher Silver, Professor of Urban and Regional Planning at the University of Florida, USA *In this work, Dr Joanna Boehnert examines foundational elements of human perception and design, beautifully integrating situated knowledge into the complex systems in which it exists, offering insights both relevant and practicable. * Mara Averick, Research Analyst at the Economic Development Assistance Consortium, USA *At last, a book that clearly locates design for sustainability within a sophisticated account of contemporary political economy. To affect the transition toward more sustainable futures, we urgently need the lucid negotiation of social complexity that this book provides. * Cameron Tonkinwise, Director of Design Studies at Carnegie Mellon University, USA *Table of ContentsIntroduction: Within and Beyond Error Part One – Design 1. Design Theory 101 2. Design as Symbolic Violence 3. Design vs. The Design Industry Part Two – Ecology 4. Ecological Theory 101 5. Epistemological Error 6. Ecological Literacy 7. Ecoliterate Design 8. Ecological Movements 9. Ecological Perception 1: Theory 10. Ecological Perception 2: Practice 11. Ecological Identity Part Three – Politics 12. Social Marketing 13. The Green Economy 14. The TechnoFix 15. Data Visualisation Conclusion: Towards the Ecocene

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Book SynopsisThis book represents the definitive research collection for corporate social responsibility communication, offering cross-disciplinary and international perspectives from the top scholars in the field. Addresses a gap in the existing CSR literature Demonstrates the relevance of effective CSR communication for the management of organizations The 28 contributions come from top scholars in public relations, organizational communication, reputation management, marketing and management Trade Review“Summing Up: Recommended. Research and faculty collections.” (Choice, 1 March 2012) "If the publication of a handbook represents both the crystallization of research into a movement or field as well as serving as a platform for future studies, then this handsome and thorough title certainly serves both purposes well.” (Communication Director, 1 December 2011) "An impressive, accessible volume that includes writing by a significant group of international scholars and practitioners, this handbook will prove instructive to CSR practitioners and students alike." (Ethical Corporation Magazine, 1 July 2011) Table of ContentsAbout the Editors viii Notes on Contributors ix Acknowledgments xxi Part I Introduction 1 1 Corporate Social Responsibility and Communication 3 Øyvind Ihlen, Jennifer L. Bartlett and Steve May 2 The Paradoxes of Communicating Corporate Social Responsibility 23 Sandra Waddock and Bradley K. Googins Part II Field Overviews 45 3 Management, Communication, and Corporate Social Responsibility 47 Jennifer L. Bartlett and Bree Devin 4 Public Relations and Corporate Social Responsibility 67 Jennifer L. Bartlett 5 Organizational Communication and Corporate Social Responsibility 87 Steve May 6 Marketing and Corporate Social Responsibility 110 Peggy Simcic Brønn 7 Reputation Management and Corporate Social Responsibility 128 Mark Eisenegger and Mario Schranz 8 Rhetoric and Corporate Social Responsibility 147 Øyvind Ihlen Part III Corporate Social Responsibility Communication in Action 167 Concepts and Aspects 9 Ethics: Corporate Social Responsibility, Power and Strategic Communication 170 Jacquie L’Etang, Jairo Lugo-Ocando and Zeti Azreen Ahmad 10 Risk Communication and Corporate Social Responsibility: The Essence of Sound Management for Risk Bearers, Generators and Arbiters 188 Michael J. Palenchar, Tatjana M. Hocke and Robert L. Heath 11 Trust and Credibility as the Basis of Corporate Social Responsibility: (Mass-) Mediated Construction of Responsibility and Accountability 208 Günter Bentele and Howard Nothhaft 12 Corporate Social Responsibility Communication and Dialogue 231 Urša Golob and Klement Podnar 13 Transparency and Neoliberal Logics of Corporate Economic and Social Responsibility 252 Majia Holmer Nadesan 14 The Concept of Stakeholders and its Relevance for Corporate Social Responsibility Communication 276 Juliana Raupp 15 Significance of Sector-Specific Corporate Social Responsibility Initiatives: Status and Role in Different Sectors 295 Augustine Pang, Angela Mak and Joanne Mui-Hean Lee Tools and Processes 16 Corporate (Social) Responsibility and Issues Management: Motive and Rationale for Issue Discourse and Organizational Change 316 Robert L. Heath and Michael J. Palenchar 17 Communicating Corporate Social Responsibility through Nonfinancial Reports 338 Elise Perrault Crawford and Cynthia Clark Williams 18 Communicating Corporate Social Responsibility through the Internet and Social Media 358 Paul Capriotti 19 Communicating Corporate Social Responsibility through Corporate Image Advertising 379 Alan A. Pomering 20 New Partnerships for a New Generation of Corporate Social Responsibility 399 Melissa J. Bator and Cynthia Stohl 21 Media Relations and Corporate Social Responsibility 423 Craig E. Carroll 22 NGOs as Communicative Actors within Corporate Social Responsibility Efforts 445 Sarah E. Dempsey 23 Communication and Corporate Social Responsibility: A Storytelling Perspective 467 Stefan Wehmeier and Friederike Schultz Part IV Commentaries and Conclusions 489 24 Interrogating the Communicative Dimensions of Corporate Social Responsibility 491 Lars Thøger Christensen and George Cheney 25 A Provocation: Thinking the “Social” into Corporate Social Responsibility 505 Shirley Leitch and Judy Motion 26 Commentary: The View from Management 516 Güler Aras and David Crowther 27 The View from Organizational Studies: A Discourse-Based Understanding of Corporate Social Responsibility and Communication 534 David Grant and Daniel Nyberg 28 Conclusions and Take Away Points 550 Øyvind Ihlen, Jennifer L. Bartlett and Steve May Name Index 572 Subject Index 580

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Book SynopsisSurveying a wide variety of disciplines, this fully-revised 7th edition offers a sophisticated and engaging treatment of the rapidly expanding field of organizational communication Places organizations and organizational communication within a broader social, economic, and cultural context Applies a global perspective throughout, including thoughtful consideration of non-Western forms of leadership, as well as global economic contexts Offers a level of sophistication and integration of ideas from a variety of disciplines that makes this treatment definitive Updated in the seventh edition: Coverage of recent events and their ethical dimensions, including the bank crisis and bailouts in the US and UK Offers a nuanced, in-depth discussion of technology, and a new chapter on organizational change Includes new and revised case studies for a fresh view on perennial topics, incorporating a global focus throughouTable of ContentsPreface xi Unit I Underlying Concepts 1 Chapter 1 Strategic Organizational Communication 3 Organizational Communication as Strategic Discourse 5 Case Study 1.1. How to Handle the Scarlet Email 7 The Fundamental Paradox 10 Thinking Strategically About Organizing and Communicating 12 Case Study 1.2. Can You Trust Anyone Under Thirty? 14 Creating Socio-Economic Spaces 18 Making Organizations Look Alike 20 Strategies of Organizing 23 Strategic Communication for Individual Members of Organizations 24 Summary: The Complexities of Organizational Communication 26 Chapter 2 Keys to Strategic Organizational Communication 30 Seeing Connections: The Importance of Systems Thinking 32 Case Study 2.1. There Go the Lights, Here Come the Babies? 40 Uncovering Assumptions: The Importance of Critical Thinking 43 Valuing Differences: The Advantages of Diversity 47 Thinking Globally: The Challenges of Globalization 49 Understanding Technology: A Radical Force for Change 52 Case Study 2.2. Working in the Virtual Future: An Optimistic View (Looking Back) 58 Summary 66 Unit II Strategies of Organizing 71 Chapter 3 Traditional Strategies of Organizing 73 Traditional Strategies of Organizational Design 75 Case Study 3.1. Feel Safer Now? 83 Traditional Strategies of Motivation, Control, and Surveillance 89 Case Study 3.2. The Power of Rewards at Industry International 92 Traditional Strategies of Leadership 98 Information and Communication Technologies (ICT) in Traditional Strategies of Organizing 99 Case Study 3.3. Scenes From the Electronic Sweatshop 104 Conclusion: Communication and Traditional Strategies of Organizing 107 Chapter 4 Relational Strategies of Organizing 113 Relational Strategies of Organizational Design 114 Case Study 4.1. Going South? 118 Relational Strategies of Motivation, Control, and Surveillance 127 Case Study 4.2. Empowerment or Iron Cage? 133 Relational Strategies of Leadership 136 Information and Communication Technology and the Relational Strategy 139 Assessing Relational Strategies 142 Thinking Critically About Relational Strategies 146 Chapter 5 Cultural Strategies of Organizing 155 Defining Key Terms: Cultures and Organizational Cultures 157 Cultural Strategies of Organizational Design 159 Cultural Strategies of Motivation, Control, and Surveillance 161 Organizational Symbolism and Cultural Strategies of Motivation and Control 166 Case Study 5.1. It’s My Party and I’ll Do What I Want To 171 Case Study 5.2. Resistance and Control in Three Service Organizations 175 Cultural Strategies of Leadership 178 Technology and Cultural Strategies of Organizing 181 Thinking Critically About Cultural Strategies 183 Chapter 6 Network Strategies of Organizing 191 Network Strategies of Organizational Design 193 Box 6.1. Choosing Communication Media 202 Box 6.2. What Might Have Been 208 Case Study 6.1. al-Qaeda: A Network Organization? 209 Case Study 6.2. Evolving Into a Network Organization 213 Network Strategies of Motivation, Control, and Surveillance 215 Challenges for Control Systems in Network Organizations 218 Leadership in Network Organizations 219 Challenges and Problems for Network Organizations 221 Beyond Networks: Alternative Strategies of Organizing 222 Box 6.3. Postmodern Organizations? 225 Conclusion 227 Postscript to Unit II Contingency Perspective on Organizing Strategies 231 Task 232 Case Study P.1. Steeling Away Into a Different Structure 236 Interrelationships Among the Contingency Variables 237 Conclusion and Transition 238 Unit III Challenges in the Twenty-First Century 241 Chapter 7 Communication, Power, and Politics in Organizations 243 A Perspective on Organizational Power 245 Case Study 7.1. On Death and Dying 247 Societal Assumptions and the Bases of Organizational Power 251 Case Study 7.2. The Playground Never Ends 263 Organizational Politics: Overt Power in the Communicative Process 266 Box 7.1. An Exploration of Life in Systems of Power 274 Conclusion 278 Chapter 8 Communication, Decision Making, and Conflict in Organizations 284 Communication and Organizational Decision Making 286 Box 8.1. Making a Green Decision 291 Case Study 8.1. Managing the Ambiguity 304 Case Study 8.2. Koalas and Roos Flying Through Chaos 313 Communication and the Management of Organizational Conflict 316 Case Study 8.3. The Bargaining Case 327 Conclusion 335 Chapter 9 Organizational Change 339 Innovation 343 Box 9.1 Organizing for Creativity 344 Adoption 348 Implementation 355 Case Study 9.1. Implementing a Moving Target: Quality Improvement at TopHill Hospital System 356 Case Study 9.2. Storytelling Journeys into Change 368 Conclusion 376 Chapter 10 Communication and Diverse Workplaces 380 Resisting “Others” 382 Case Study 10.1. Sequestering Sexual Harassment 387 Confronting the Dominant Perspective 398 Box 10.1. Feminist Strategies for Organizing 399 Case Study 10.2. Trying to Stay Balanced 402 Case Study 10.3. Is That Term “Childless” or “Childfree”? 406 Taking a Holistic Perspective 409 Conclusion 412 Chapter 11 Communication, Organizations, and Globalization 418 Culture, Difference, and Organizational Communication 421 Increasing Cultural Understanding 426 Case Study 11.1. Can You Trust Anyone Under Thirty, Part 2? 427 Economics, Globalization, and Organizational Communication 431 Case Study 11.2. Small Companies, Global Approaches 438 Chapter 12 Communication, Ethics, and Organizational Rhetoric 447 Ethics, Organizations, and Social Control 450 Societal Assumptions and Organizational Rhetoric 452 Rhetoric and Organizational Crisis and Image Management 455 Case Study 12.1. Lanxess Cleans Up Its Act 461 Public Policy making and Organizational Rhetoric 463 Case Study 12.2. Ike the Prophet 467 Systems, Actions, and Ethics 469 Conclusions and Implications for Ethics 480 Postscript to Unit III Epilogue 489 Index 491

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Book SynopsisThe story of western correspondents in Russia is the story of Russia's attitude to the west. Russia has at different times been alternately open to western ideas and contacts, cautious and distant or, for much of the twentieth century, all but closed off. From the revolutionary period of the First World War onwards, correspondents in Russia have striven to tell the story of a country known to few outsiders. Their stories have not always been well received by political elites, audiences, and even editors in their own countriesbut their accounts have been a huge influence on how the West understands Russia. Not always perfect, at times downright misleading, they have, overall, been immensely valuable. In Assignment Moscow, former foreign correspondent James Rodgers analyses the news coverage of Russia throughout history, from the coverage of the siege of the Winter Palace and a plot to kill Stalin, to the Chernobyl explosion and the Salisbury poison scandal.Trade ReviewAssignment Moscow exposes how the Moscow correspondent has had to adapt to multiple manifestations of censorship, or compete with state-run media, the severity of which has ebbed and flowed with changes in regime. * History Today *Rodgers’s narrative rests on an enormous number of articles in Anglo-American media, books by and about journalists, and his own interviews with many Moscow correspondents. * Foreign Affairs Magazine *Rodgers retains his focus on the correspondent’s interactions with Russia and Russians, rather than being sidetracked into discussions of normative values or political controversy. This approach prepares the reader for the conclusion, which celebrates the openness and curiosity of the best Russia correspondents, reminding the reader that what they have just read is a history not of Russia but of how Western correspondents have told Russia’s stories. Differentiating the two is an important and hitherto neglected task but one that James Rodgers has achieved masterfully. * Journalism *Reporting from Russia has never been easy; Rodgers vividly captures the changing fortunes of Moscow correspondents over the past hundred years, as they penetrated the mysteries of life in Russia and brought them to our newspapers and screens. Some were duped, some were fellow-travellers or spies; most battled against censors and blank-faced politicians; all have helped to shape our understanding of the world’s biggest country. * Angus Roxburgh, former Moscow correspondent for the BBC, Sunday Times and Economist *Writing about journalism in Russia since the revolution, James Rodgers rightly emphasises that to understand Russia you have to talk to people of all kinds. But he argues that even correspondents who knew the language and the history found it hard to report dispassionately because of official obstruction and their own emotional involvement. * Rodric Braithwaite *A highly original, engrossing and accessible book, Assignment Moscow stands out among journalistic accounts of Russia for its subtlety, humility and historic scope. It tells the story of British and American journalists who aimed to throw light on Russia from Lenin to Putin, and in the process illuminated the West itself. * Arkady Ostrovsky, Author of The Invention of Russia: The Rise of Putin and the age of Fake News, Winner of the 2016 Orwell Prize *It is hard to believe that in the torrent of books published on Russia each year, that one could come along as original and valuable as Assignment Moscow. One comes to appreciate the service of our reporting men and women in Moscow. For all their fallibilities, without their dedication, we wouldn’t have half the understanding of Russia that we have today, imperfect as it will always be. We therefore owe them – and especially Rodgers as journalist, teacher, analyst and cataloguer – a huge debt. * James Nixey, Chatham House *[Rodgers'] experience has been wisely distilled in this fair-minded, balanced and perceptive exploration of the problems reporters have faced in trying to report from Russia. * British Journalism Review *Reveals how journalists’ experiences reporting from Russia for the past 100 years mirrors its changing attitude to the West. * The Journalist *Table of ContentsAcknowledgements List of illustrations Foreword by Martin Sixsmith Introduction 1.Sympathies in the Struggle: Reporting Russia in Revolution, 1917 2.‘The press is lying, or does not know’: Russia goes to war with itself 3.From ‘A Wild And Barbarous Country’ via Starvation to Stalinism 4.Believe Everything But The Facts 5.But What A Story Everything Tells Here: The Great Patriotic War 6.Secrets, Censorship, and Cocktails with the Central Committee 7.A Window On The Country: Reporting Reform and Ruin 8.‘Free for all’: the Yeltsin era 9.Becoming Strong Again? 10.Russia: My History Bibliography Index

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Book SynopsisIn this text on improving interpersonal speaking skills, Alan Garner has included ways of asking questions that elicit further conversation, ways of listening that encourage others to talk and techniques for reducing anxiety in social situations.

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Book SynopsisWith the growing influence of discursive and narrative perspectives on organizing, organizational scholars are focusing increasing attention on the constitutive role that language and communication play in organizational processes. This view conceptualizes language and communication as bringing organization into being in every instant and is therefore inherently sympathetic to a process perspective. However, our understanding of the role of language in unfolding organizational processes and as a part of organizational action is still limited. This volume brings together empirical and/or conceptual contributions from leading scholars in organization and communication to develop understanding of language and communication as constitutive of work, and also analyze how language and communication actually work to achieve influence in the context of organizations. It aims to elucidate the role language, communication, and narrativity play as part of strategic and institutional work in and arTrade ReviewPerspectives on Process Organization Studies will be the definitive annual volume of theories and research that advance our understanding of process questions dealing with how things emerge, grow, develop, and terminate over time. I applaud Professors Ann Langley and Haridimos Tsoukas for launching this important book series, and encourage colleagues to submit their process research and subscribe to PROS. * Andrew H. Van de Ven, Vernon H. Heath Professor of Organizational Innovation and Change, University of Minnesota, USA *The recent decades witnessed conspicuous changes in organization theory: a slow but inexorable shift from the focus on structures to the focus on processes. The whirlwinds of the global economy made it clear that everything flows, even if change itself can become stable. While the interest in processes of organizing is not new, it is now acquiring a distinct presence, as more and more voices join in. A forum is therefore needed where such voices can speak to one another, and to the interested readers. The series Perspectives on Process Organization Studies will provide an excellent forum of that kind, both for those for whom a processual perspective is a matter of ontology, and those who see it as an epistemological choice. * Barbara Czarniawska, Professor of Management Studies, School of Business, Economics and Law at the University of Gothenburg, Sweden *Table of ContentsPART I: LANGUAGE AND COMMUNICATION IN ORGANIZATIONS; PART II: PROCESS PERSPECTIVES

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Book SynopsisDan Roam, the bestselling author of The Back of the Napkin, teaches us how to make extraordinary presentations.We are all natural born presenters. We have ideas to share, voices to share them, and people to share them with. But if we are all capable of giving presentations, why do we find public speaking so hard?Show and Tell provides a simple five-step path to take us from jitters and complexity to confidence and clarity. As presenters, our goal is to educate, entertain, persuade, motivate, and ultimately change our audience. As a top-notch presenter and speaker, Dan Roam has put together a guide full of his tried-and-true visual techniques and the wisdom he has gained from doing award winning presentations like healthcare reform on napkins. Roam''s lively visual style, hand-drawn pictures, and vivid text will help regular people overcome anxiety, carry out a vision, and perform a little magic.Dan Roam is the author of The Back of the Napkin, which was Fast Company''s Best Business Book of the Year and BusinessWeek''s Innovation and Design Book of the Year, and more recently Blah Blah Blah. He is the founder of Digital Roam, Inc., a management consulting company. His clients have included Microsoft, Google, Wal-Mart, Boeing, Lucasfilm, The Gap, and the White House Office of Communications. His health-care analysis was named BusinessWeek''s Best Presentation of 2009. He lives in San Francisco.Trade ReviewRoam's book could revolutionise our world. If everyone reads it, there will be no more snoozing in conference halls or smiling politely at a poor pitch. Armed with this book, future success will be in your hands -- Nick Shanagher * Betterwholesaling.com *

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Book SynopsisIf you''ve ever struggled to craft a powerful message that really hits the spot, you''ll know it''s harder than it looks. Wouldn''t it be helpful to have an expert on hand to explain how the professionals really do it? Better still, how about a whole range of writers ready to pass on their trade secrets?Well that''s exactly what you''ll find in the pages of this book. Think of it as a rocket-assisted launch for your writing career, structured over ten distinct lessons and illustrated with classic and contemporary international examples of the best copywriting. Designed to help anyone who works with words improve their writing, this book is packed with practical techniques and features effective exercises to pump up your persuasive powers.Includes inspiring contributions from professional writers, an in-depth look at the challenges involved in writing copy for brands and worked examples that cover writing for digital, brand storytelling and packaging copy.

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