Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict

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Paperback / softback by Bill Eddy

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Short Description:
    Publisher: HCI Press
    Publication Date: 09/09/2021
    ISBN13: 9781950057207, 978-1950057207
    ISBN10: 1950057208

    Number of Pages: 160

    Non Fiction , Dictionaries, Reference & Language

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