Management and management techniques Books

Book SynopsisA NEW YORK TIMES BESTSELLERKoch Industries is one of the largest private companies in the world with an estimated worth of $100 billion. But what makes this company so profitable? You won''t find its name on the connectors in your smartphone or your baby''s ultra-absorbent nappies, but Koch makes these and many other innovations, driven by its Market-Based Management system for generating good profit.Good profit results from products and services that improve people''s lives. It results from a culture where employees are empowered to be entrepreneurial and customer-focused.Drawing on stories from his nearly six decades in business, Charles Koch shows how any company, industry or organisation can:* Thrive in spite of disruption and changing consumer values* Create accountability with ownership and decision rights for employees based on their comparative advantages and contributions, not job title* F

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Book SynopsisThis updated text helps students develop the global management knowledge and skills required to work anywhere in the world. Based on a new learning model, the text is supported by a set of engagement activities and teaching materials that enable managers to effectively pursue their job responsibilities in the global workplace.Trade Review'This updated edition continues to set the standard as a vital resource for anyone learning about - and preparing to work and thrive in - cross-cultural diversity. Drawing on their rich expertise in the field, the authors skillfully combine relevant theory with a wealth of practical examples, applications, and actions to support the development of our future global leaders' critical competencies.' B. Sebastian Reiche, IESE Business School, Spain'This is essential reading for anyone wanting to succeed as an international leader. It supports readers to develop intercultural management skills. Each skill is illustrated by current examples and backed by the latest evidence. This book is like hiring the three best international management instructors as your personal coaches. I can't wait to use it in my teaching.' Stacey Fitzsimmons, University of Victoria, Canada'This book is an excellent source for teaching cross-cultural management. It strikes just the right balance of depth and breadth. What stood out most for this edition is the wealth of examples that practically span the entire globe! Congratulations to the authors on bringing such diversity.' Hyun-Jung Lee, London School of Economics, UK'I have used the Management Across Cultures textbook in my classes for years and highly recommend it. Through this textbook, students receive a rigorous introduction to research findings in cross-cultural and international management and concrete ways managers can and should apply those findings in global work environments. I look forward to adopting the fifth edition for my international management courses.' Mark Mendenhall, University of Tennessee, USA'The book innovatively deconstructs the complex global business environment, facilitating invaluable insights. The authors masterfully navigate the labyrinth of cultural diversity, providing a robust skills development model and interactive dialogue that fosters self-understanding, situational awareness, and a focus on others. The authors found ingenious ways to engage the reader, stimulating the reader's personal journey into the essence of cultural diversity. I find this book to be a pivotal resource, empowering professionals to thrive in any cultural setting.' Monica Zaharie, Babeș-Bolyai University, Romania'A must-read for anyone who wants to succeed in today's complex global business environment and have a profound impact upon the world. Essential - and perhaps transformative - roadmap to successfully managing across cultures.' Aida Hajro, University of Leeds, UK'This thoughtful, comprehensive, and well-structured book explores managerial processes and practices from the standpoint of managers from all regions of the globe. Twelve chapters, organized around three skillsets, dive into issues of utmost importance in today's complex and turbulent international business environment. All centered around intercultural competence, they are a must-read for managers and academics interested in this area of research and teaching.' Snejina Michailova, University of Auckland, New ZealandTable of ContentsPreface; Part I. Foundational Skills for Global Managers: 1. Global managers in a changing world; 2. Developing global management skills; Part II. Contextual Skills for Global Managers: 3. Cultural environments; 4. Organizational environments; 5. Managerial work environments; Part III. Relationship-building skills for global managers: 6. Leading people and organizations; 7. Communicating across cultures; 8. Managing responsibly; 9. Negotiating global agreements; 10. Managing global teams; 11. Working and living globally; 12. Lessons learned: a review; Appendix: National cultural models; Name and organization index; Subject index.

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Book SynopsisJOCKO WILLINK was a Navy SEAL for twenty years, rising through the ranks to become commander of Task Unit Bruiser, the most decorated Special Operations unit of the Iraq War. After retiring, Willink continued on the disciplined path of success, co-founding Echelon Front, a premier leadership and management consulting company, writing the number one New York Times bestsellers Extreme Ownership; Leadership Strategy and Tactics; Discipline Equals Freedom; and The Way of the Warrior Kid children's series. He created and hosts the top-rated podcast Jocko Podcast, and is also a principal at several highly successful companies, including JOCKO FUEL and Origin USA.

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Book SynopsisJo Owen has worked with over 100 of the best, and a couple of the worst, organisations on our planet. He is a founder of eight NGOs which have a collective turnover of 100 million annually. He led businesses in Japan, North America and Europe; he created a business bank; he was a partner at Accenture and is one of the founders of Teach First which is now the largest graduate recruiter in the UK.Trade Review'How to Lead is a tour de force, ambitious and resolutely practical – the very essence of leadership.' Sharath Jeevan, CEO of STIR Education Table of ContentsPart 1 Idea: set your direction 1. Take control 2. Why your idea matters 3. Crafting your idea: creating the future perfect 4. Ideas when you are leading from the middle 5. Communicating your future perfect idea 6. Build your idea into a plan 7. Sell your idea 8. Dealing with strategy 9. Strategy and the art of unfair competition 10. How to evaluate your idea Part 2 People: make your network work 11. Find your role 12. Attract the right team 13. Motivate your team: theory 14. Motivate your team: practice 15. Motivation and moments of truth 16. Delegate well 17. Coach your team for performance 18. Manage performance 19. Dealing with difficult people 20. Difficult conversations 21. Firing people Part 3 Action: make it happen 22. Managing change 23. Managing projects 24. Handling conflicts 25. Handling crises 26. Negotiate your budget and targets 27. Control your costs 28. Making decisions in uncertainty 29. Build your machine: the rhythms and routines of success Part 4 Skills of success: the tradecraft of leaders 30. Use time well 31. Present to persuade 32. Making meetings work 33. Write effectively 34. Read for insight 35. Work the numbers Part 5 Skills of success: the 21st century leader 36. Leading professionals 37. Manage your boss 38. Build influence across your organization 39. Influencing decisions 40. Listen to influence 41. Leading in a global world 42. Careering versus careers 43. Craft your personal success formula 44. Stepping up, not back: moments of truth 45. Act the part 46. Be the part

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Book SynopsisTable of ContentsPreface Acknowledgements About the authors 1. Data and Statistics 2. Descriptive statistics: tabular and graphical presentations 3. Descriptive statistics: numerical measures 4. Introduction to probability 5. Discrete probability distributions 6. Continuous probability distributions 7. Sampling and sampling distributions 8. Interval estimation 9. Hypothesis tests 10. Statistical inference about means and proportions with two populations 11. Inferences about population variances 12. Tests of goodness of fit and independence 13. Experimental design and analysis of variance 14. Simple linear regression 15. Multiple regression 16. Regression analysis: model building 17. Time series analysis and forecasting 18. Non-parametric methods Appendix A References and bibliography Appendix B Tables Glossary Credits Index

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Book SynopsisLearn how to use managerial economics to diagnose and solve business problems with Froeb/McCann/Ward/Shor's MANAGERIAL ECONOMICS: A PROBLEM SOLVING APPROACH, 6E. This breakthrough text, designed specifically for upper-level and M.B.A. students like you, offers a succinct and fast-paced, yet challenging, approach full of invaluable insights. This edition incorporates less math and fewer technical models, graphs and figures than traditional managerial economics texts, while emphasizing the real decisions that today's managers face daily. The authors use models only to help you determine why mistakes are made and how to fix them. The latest economic updates introduce the most recent economic developments and current economic challenges worldwide. You learn how to apply economic theory to even the most formidable business challenges as interactive applications and MindTap digital resources reinforce understanding. Meaningful insights make this learning guide useful now and throughout your Table of ContentsPart I: PROBLEM SOLVING AND DECISION MAKING. 1. Introduction: Incentive Alignment. 2. The One Lesson of Business. 3. Benefits, Costs, and Decisions. 4. Extent (How Much) Decisions. 5. Investment Decisions: Look Ahead and Reason Back. Part II: PRICING, COST, AND PROFITS. 6. Simple Pricing. 7. Economies of Scale and Scope. 8. Understanding Markets and Industry Changes. 9. Market Structure and Long-Run Equilibrium. 10. Strategy: The Quest to Keep Profit from Eroding. 11. Foreign Exchange, Trade, and Bubbles. Part III: PRICING FOR GREATER PROFIT. 12. More Realistic and Complex Pricing. 13. Direct Price Discrimination. 14. Indirect Price Discrimination. Part IV: STRATEGIC DECISION MAKING. 15. Strategic Games. 16. Bargaining. Part V: UNCERTAINTY. 17. Making Decisions with Uncertainty. 18. Auctions. 19. The Problem of Adverse Selection. 20. The Problem of Moral Hazard. Part VI: ORGANIZATIONAL DESIGN. 21. Getting Employees to Work in the Firm's Best Interest. 22. Getting Divisions to Work in the Firm's Best Interest. 23. Managing Vertical Relationships. Part VII: WRAPPING UP. 24. You Be the Consultant.

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Book SynopsisTHE SUNDAY TIMES BESTSELLER''Bill''s passion for innovation and teamwork was a gift to Apple and the world. Trillion Dollar Coach has captured his tireless spirit so future generations can learn from one of our industry''s greatest leaders''-TIM COOK, CEO, Apple ''Bill shared his wisdom generously, expecting nothing back but the joy he got from teaching others. I was privileged to have him as my coach for several years. Many times since then, when asked for advice by others, I think of Bill and try to live up to the example he set.'' -SHERYL SANDBERG, COO, Facebook Bill Campbell played an instrumental role in the growth of several prominent companies, such as Google, Apple, and Intuit, fostering deep relationships with Silicon Valley visionaries, including Steve Jobs, Larry Page, and Eric Schmidt. In addition, this business genius mentored dozTrade ReviewSchmidt, Rosenberg and Eagle have written both an ode to this self-effacing man who preferred to stay in the shadows, and a guide to the way Campbell brought people on ... The book explains Campbell's various approaches to getting the best out of people * Financial Times *

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Book SynopsisKenneth A. Merchant is the Deloitte & Touche LLP Chair of Accountancy, Emeritus at the University of Southern California. He is well-known internationally in the field of management accounting. Wim A. Van der Stede is the CIMA Professor of Accounting and Financial Management at the London School of Economics and Political Science. An author and teacher, he brings a European perspective and a wealth of experience to this book.Table of ContentsPreface Acknowledgements Section I: The Control Function of Management Chapter 1: Management and Control Section II: Management Control Alternatives and Their Effects Chapter 2: Result Controls Chapter 3: Action, Personnel and Cultural Controls Chapter 4: Control System Tightness Chapter 5: Control System Costs Chapter 6: Designing and Evaluating Management Control Systems Section III: Financial Result Control Systems Chapter 7: Financial Responsibility Centers Chapter 8: Planning and Budgeting Chapter 9: Incentive Systems Section IV: Performance Measurement Issues and Their Effects Chapter 10: Financial Performance Measures and Their Effects Chapter 11: Remedies to the Myopia Problem Chapter 12: Using Financial Result Controls in the Presence of Uncontrollable Factors Section V: Objectives Beyond Profit Maximization Chapter 13: Management Control Implications Stemming from the Broader Goal of Stakeholder Welfare Maximization Chapter 14: Management Control in Not-for-profit Organizations Section VI: Corporate Governance, Important Control-Related Roles, and Ethics Chapter 15: Corporate Governance and Boards of Directors Chapter 16: Controllers and Auditors Chapter 17: Management Control-Related Ethical Issues Index

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Book SynopsisChange in organizations is all about people: it is people who plan, prepare for and implement change, and who are affected by it in the daily course of their work. Yet there is a tendency to focus on quantifiable and often more easily solved technical aspects of implementing organizational change programmes, and ignore the complex ways that these will impact individuals. Providing an evidence-based analysis of change in organizations, Managing and Leading People Through Organizational Change is written for practitioners responsible for change programmes and postgraduate students of organizational change. This updated edition demonstrates the importance of understanding the effects of change on individuals and engaging them collaboratively through the transformation journey. Featuring new material on individual wellbeing and the impact of technological advances on the workplace, this book sets out frameworks, practical approaches and recommendations for communicating with and leading individuals, teams and organizations through change. Full of exercises, interviews and case studies from across the globe, this book is an essential resource for leaders and students enabling them to achieve sustainable benefits of change at work.Trade Review"This book explains and articulates that understanding and managing change cannot be done without understanding human emotion. It is the combination of this understanding with practical tools and guidance that makes this book so relevant and so effective for individuals, leaders, HR managers and organizations alike." * Tom Woolgar, Managing Director, Head of Corporate Banking, EMEA, BMO Capital Markets, UK *"In times when business leaders are struggling with volatility and uncertainty about the future of their organizations, Julie Hodges lays out a path for understanding and leveraging change. For organizational leaders, Managing and Leading People Through Organizational Change presents a compelling invitation and a comprehensive map for the journey toward sustainable change. The powerful case studies should spark insights and ideas on what to do. Well written, well researched and full of insight, this book will open your mind to a deeper way of thinking about change and how to lead people through the challenges of organizational change." * David L Hain, Managing Director, Gotham Growth Group, USA *"Leading people through change is a vital capability of the 21st century manager. This book provides a welcome and much needed guide to navigating the complex organizational landscape at a time of unprecedented volatility and turmoil. A must read for managers, consultants, and scholars alike." * Catherine Botting. Lecturer in Management and Organizational Change at the University of York Management School, UK *"I often see change management either done badly or completely neglected. This is a must-read handbook on how to navigate the various facets of people-focused organizational change. The real-life case studies provide context to what can often be a subjective area of discussion. A highlight for me, was how Julie brilliantly articulated the various intelligence characteristics that are key to people-centric change management leadership." * Bobby Jagdev, Freelance Enterprise Technologist & Podcast Host, UK *"The ability for organizations to transform and change has never been more critical. It is the difference between whether a company thrives or dies. Hodges' book debates crucial leadership points for any business including the leadership of change, sustaining change and the epicentre of change - 'the zone of uncomfortable debate'. This book offers a great reference point for leaders at all levels." * Dawn Brown, Head of Transactional Services, MHR, UK *"Change is the only constant. This book is a timely guide to help us cope with change effectively. Must read for HR and organization leaders!" * Dickson Tang, DicksonTang.me, Singapore *"Change is inevitable and yet again Julie highlights that the question of succeeding or failing to navigate change is a large part down to understanding the impact of change on people and their emotions. A superb read for anyone who wants to not just make change happen, but also ensure sustained success." * Phil Clarke Vice President Talent Acquisition. ADNOC, UAE *"We were already working in organizations and systems facing continuous change then we were faced with COVID-19 which both accelerated the pace of change and forced us to do things differently, for example remote working. This much-needed book provides both theory and practical examples to explain what is needed to lead and manage people through the change with clear practical recommendations at the end of each chapter. There is a very welcome and needed emphasis on how change effects individuals and how to engage them in the change process." * Nicola Jackson, Programme Lead, West North East Cumbria Local Maternity System, UK *"Managing and Leading People through Organizational Change is all about people, attending to both the needs of those leading the change and the employees most effected by the change. The complexity of the individual is acknowledged and there is an important focus on enabling managers to appreciate this and to find ways in which they can involve and include employees in the change that is needed." * Kathryn Hardy, Programme Lead, North East Local Maternity Systems, UK *"A great source of insight around the people factors associated with change. If you are leading, managing or simply dealing with the operational impacts of change then this work, with its blend of theory, practice and real case studies will be a valuable source of reference." * Mary Driscoll, Partner, Interim Management at Savannah Group, UK *Table of Contents Chapter - 00: Introduction; Section - PART ONE: Understanding organizational change; Chapter - 01: The context and nature of change; Section - PART TWO: Individual responses to change; Chapter - 02: The impact of organizational change on emotions; Chapter - 03: Individual sense-making processes; Section - PART THREE: The role of leaders and managers; Chapter - 04: Leading people through change; Chapter - 05: Fostering commitment and ownership; Chapter - 06: Engaging people through dialogue; Chapter - 07: Changing elements of the organization’s culture; Section - PART FOUR: Building capabilities; Chapter - 08: Building capabilities for sustaining change; Chapter - 09: Sustaining change; Chapter - 10: Glossary; Chapter - 11: Index;

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Book SynopsisFrom the international bestselling expert on dealing with assholes''With cutting-edge research and real-life examples that are thought-provoking and often hilarious, this is an indispensable resource''Gretchen Rubin, author of The Happiness Project''At last someone has provided clear steps for rejecting, dejecting, deflecting, and deflating the jerks who blight our lives. Better still, that someone is the great Bob Sutton, which ensures that the information is useful, evidence-based, and fun to read''Robert Cialdini, author of Influence and Pre-Suasion''If only Bob Sutton''s book had been available to help me deal with the full complement of 1st-class assholes I''ve encountered in my 50-year professional life. No names shall be mentioned''Tom Peters, co-author of In Search of ExcellenceBeing around assholes, whether at work or elsewhere, can damage performance and affect wellbeing: haTrade Review'With cutting-edge research and real-life examples that are thought-provoking and often hilarious, this is an indispensable resource' -- Gretchen Rubin, author of The Happiness Project'At last someone has provided clear steps for rejecting, deflecting, and deflating the jerks who blight our lives' -- Robert Cialdini, author of Influence and Pre-Suasion'If only Bob Sutton's book had been available to help me deal with the full complement of 1st-class assholes I've encountered in my 50-year professional life. No names shall be mentioned' -- Tom Peters, co-author of In Search of ExcellenceAt last someone has provided clear steps for rejecting, deflecting, and deflating the jerks who blight our lives. -- Robert Cialdini, author of New York Times bestsellers Influence and Pre-suasionA contemporary classic -- DANIEL H. PINK, bestselling author of To Sell is Human and DriveAs much as we try to avoid assholes, inevitably they appear in our lives. Bob Sutton gives a menu of clear, thoughtful, and practical solutions for surviving and thriving in that painful situation. With cutting-edge research and real-life examples that are thought-provoking and often hilarious, The Asshole Survival Guide is an indispensable resource. -- Gretchen Rubin, bestselling author of Better Than Before, Happier at Home and The Happiness ProjectBob Sutton is very wise and very funny, AND he can tell you exactly how to handle the unfortunate reality that into every life a few assholes must fall. The Asshole Survival Guide is destined to become your go-to resource whenever you find yourself dealing with people who would treat you poorly -- Susan Cain, New York Times bestselling author of 'Quiet'At last someone has provided clear steps for rejecting, deflecting, and deflating the jerks who blight our lives. Better still, that someone is the great Bob Sutton, which ensures that the information is useful, evidence-based, and fun to read -- ROBERT CIALDINI * author of New York Times bestsellers INFLUENCE and PRE-SUASION *No matter what industry or profession you work in, you will always encounter people who are unpleasant, off-putting, or downright self-centered. Thank goodness Bob Sutton has provided us with such a well-crafted guide for surviving these jerks. It is mandatory reading for anyone who strives to endure, escape, fend-off, and bring them down -- CHIP CONLEY * founder and past CEO of Joie de Vivre hotels, advisor and former Head of Global Hospitality and Strategy at Airbnb, author of four books including the New York Times best seller Emotional Equations. *With humor, understanding and comprehensive research - and an ah-ha moment on every page - this is a must-have for leaders and climbing stars alike, from the expert on the subject. Bravo! -- MARSHALL GOLDSMITH * author of the #1 New York Times bestseller TRIGGERS *This is the guide you need for handling the worst people in your life-and making sure they don't rub off on you. If you've ever had a horrible boss, client, or colleague, this book is bursting with advice that's often ingenious and always actionable. And if your world has been free of jerks, consider this an insurance policy -- Adam Grant, New York Times bestselling author of 'Give and Take' and 'Originals' and co-author of 'Option B'Assholes are like the weather-everybody complains about them but nobody ever does anything about them. Until, that is, Robert Sutton's Asshole Survival Guide. Sutton offers a wealth of helpful, and dare I say wise suggestions about how to identify and deal with the assholes in your organization, or at least minimize the damage they do to the well-being and productivity of others. (I'd also suggest bringing it along to family reunions and PTA meetings -- GEOFF NUNBERG * University of California at Berkeley, author of Ascent of the A-Word: Assholism, the First Sixty Years *Reading The Asshole Survival Guide made me wistful. If only Bob Sutton's book had been available to help me deal with the full complement of 1st-class assholes I've encountered in my 50-year professional life. No names shall be mentioned -- Tom Peters, co-author of the international bestseller 'In Search of Excellence'One of the biggest impediments to achieving a great workplace is assholes. Their behavior creates a hostile work environment that leads to decreased engagement, productivity and employee loyalty. Bob Sutton has written a fantastic book that explains the severity of the problem and provides useful strategies for dealing with it -- PAUL PURCELL * Chairman and former long-time CEO of Baird, ranked fourth on Fortune’s Top 100 Companies to Work For and renowned for its long-time “no assholes” policy *It's hard to know how to react to a jerk, so The Asshole Survival Guide is a Godsend. Obnoxious behavior is a double whammy. First, you feel mad at the other person. Next, you feel mad at yourself for your response / lack of response. It's being mad at yourself that is both hard to be aware of, and is most debilitating. With this brilliant and funny book, Bob Sutton saves you from fear, loathing, and self-loathing! -- KIM SCOTT * bestselling author of the New York Times bestseller, Radical Candor, cofounder of Candor, Inc, former executive at Google and Apple *In this most-welcome sequel to Sutton's bestselling The No Asshole Rule, the author turns from an organization-wide perspective to an individual one, outlining strategies for dealing with difficult people at work. Readers will shake their heads-both in horror and recognition-at Sutton's real-life examples of egregious behavior. However, Sutton also shares true stories, provided by readers, of successful strategies for thwarting the bullies. * Publisher's Weekly *If everyone had paid attention to the Stanford business professor's best-selling 2007 management manifesto, "The No Asshole Rule," there would be no need for a follow-up. Yet here we are. * Esquire *Sutton offers a variety of techniques that people suffering the presence of difficult individuals at their work, in their sports teams or just in everyday life can employ to deal with them or fight back. There is even help with discovering whether or not you are an asshole yourself - and what to do about it if you do something that makes you one... This is a small book but it could play a big part in making us treat others better * Forbes *You are armed and ready to handle ghastly people wherever you might find them * FT Business Books of the Month *This survival guide is here to help you from going insane. It's full of science-driven tips and strategies on how to deal with nasty bosses, manipulative colleagues, or other general jerks in your life * W Magazine *People are jerks. And there's plenty of evidence to prove it in the very blunt self-help book called "The A-hole Survival Guide," a scholarly source that teaches fed-up readers how to deal with co-workers, strangers and just about anyone who sucks * Moneyish *

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Book SynopsisTable of Contents1. The Entrepreneurial Life. 2. Integrity, Ethics and, Social Entrepreneurship. 3. Starting a Small Business. 4. Franchising and Buyouts. 5. The Family Business. 6. Visualizing the Dream: The Business Model and Business Plan 7. The Marketing Plan. 8. The Organizational Plan: Teams, Legal Structures, Alliances, and Directors. 9. The Location Plan. 10. Understanding a Firm's Financial Statements. 11. Forecasting Financial Requirements. 12. A Firm's Sources of Financing. 13. Planning for the Harvest. 14. Building Customer Relationships. 15. Product and Supply Chain Management. 16. Pricing and Credit Decisions. 17. Promotional Planning. 18. Global Opportunities for Small Business. 19. Professional Management and the Small Business. 20. Managing Human Resources. 21. Managing Operations. 22. Managing the Firm's Assets. 23. Managing Risk in the Small Business.

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Book SynopsisEverything you need to implement Objectives and Key Results (OKRs) effectively Objectives and Key Results is the first full-fledged reference guide on Objectives and Key Results, a critical thinking framework designed to help organizations create value through focus, alignment, and better communication.Table of ContentsIntroduction xiii Acknowledgments xix Chapter 1: Introduction to OKRs 1 The History of OKRs 1 What Are Objectives and Key Results (OKRs)? 6 Objectives 8 Key Results 8 Organizational Challenges, and Why You Need OKRs 13 Benefits of OKRs 20 Notes 26 Chapter 2: Preparing for Your OKRs Journey 29 Why Are You Implementing OKRs? 29 Executive Sponsorship: A Critical Component of Your OKRs Implementation 31 Where to Develop Your OKRs 33 Special Cases 36 An OKRs Development Plan 37 Key Lessons for Successful Transformation 41 The Building Blocks of OKRs: Mission, Vision, and Strategy 42 Roadmap Strategy 53 Notes 59 Chapter 3: Creating Effective OKRs 61 Omaha 61 Creating Powerful Objectives 62 Tips for Creating Objectives 64 Objective Descriptions 68 Characteristics of Effective Key Results 69 Tips for Creating Key Results 73 Types of Key Results 76 Scoring OKRs 80 How Often Do We Set OKRs? 85 How Many OKRs Do We Have? 86 Do OKRs Stay the Same from Quarter to Quarter? 88 Can OKRs Change during the Quarter? 89 The Process to Set OKRs 90 Notes 95 Chapter 4: Connecting OKRs to Drive Alignment 97 A Critical Link 99 Connecting OKRs 99 How to Connect OKRs 100 Creating Alignment 108 Confirming the Alignment of Connected OKRs 113 Closing Thoughts on Connecting 114 Notes 115 Chapter 5: Managing with OKRs 117 The Cycle: Monday Meetings, Mid-Quarter Check-Ins, and Quarterly Reviews 118 Updating OKRs at the End of the Quarter 128 Software and OKRs 129 Let’s Play 20 Questions! 137 Notes 138 Chapter 6: Making OKRs Sustainable 141 Don’t Think of OKRs as a Project 141 Who Owns the OKRs Process? 142 OKRs and Performance Reviews 144 OKRs and Incentive Compensation 147 Top 10 OKRs Issues 151 How Not to Implement OKRs . . . and Where Consultants Can Help 156 Concluding Thoughts 159 Notes 160 Chapter 7: Case Studies in OKRs Use 161 Flipkart 162 Career Builder 167 Zalando 171 Sears Holdings Corporation (SHC) 175 Go Noodle 185 Tax Slayer 190 Note 194 About the Authors 195 Index 197

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Book SynopsisTable of ContentsFORWARD ACKNOWLEDGEMENTS INTRODUCTION – Growth Is Good PART I: REVENUE OPERATIONS, A SYSTEM FOR GROWTH CHAPTER 1: A Bold Approach to Take Control of the Entire Revenue Cycle Introducing Revenue Operations, a New Way to Create Sustainable, Scalable Growth The Financial Link Between Firm Value and Growth The Challenges of Growth in the 21st Century: Customers, Disruptions and Fragmentation CHAPTER 2: The Value and Impact of Revenue Operations How Revenue Operations Creates Value Eight Ways Revenue Operations Creates Financial Value The Change Management Hurdle PART II: A MANAGEMENT SYSTEM TO ALIGN YOUR REVENUE TEAMS CHAPTER 3: The Six Pillars of the Management System Commercial Leadership that Unifies Marketing, Sales, and Service Consolidated Operations that Support All Growth-related Functions Commercial Architecture that Maximizes the Return on Selling Assets Commercial Insights Built upon Customer Engagement and Seller Activity Data Commercial Enablement Capabilities that Turn Your Technology into a “Force Multiplier” Best Practices for Managing Data, Technology, Content, and Intellectual Property Assets CHAPTER 4: Leadership That Aligns Sales, Marketing and Service Growth Levers across Executive Functions A New Generation of Growth Leader Emerges CHAPTER 5: Three Leadership Models: The Tsar, the Federation and the Chief of Staff The Tsar: Putting a “CXO” in Charge of Revenue Teams The Federation: An Alliance Among Leadership Functions The Chief of Staff: A Revenue Operations “Rock Star” CASE STUDY: Enhancing Value Across the Company at GHX PART III: AN OPERATING SYSTEM FOR CONECTING TECHNOLOGY, DATA, PROCESSES, AND TEAMS CHAPTER 6: Assemble the Nine Building Blocks of Revenue Operations What Does an Operating System for Business Look Like? The Building Blocks of the Revenue Operating System (ROS) The Team That Connects the Most Dots Wins CHAPTER 7: Connect Your Data, Technology and Channels to Acquire More Customers Building Block #1: Revenue Enablement: CRM, sales enablement, content and learning technologies that support selling Building Block #2: Channel Optimization: selling channels that engage customers in human interactions Building Block #3: Customer Facing Technology: the “owned” digital selling infrastructure that engage customers digitally CHAPTER 8: Blend Data into Insights that Inform Selling Actions, Conversations and Decisions in Real-Time Building Block #4: Revenue Intelligence: Manage and Measure Financial Value Building Block #5: Engagement Data Hub: Leverage Advanced Analytics to Connect Growth Assets to Value Building Block #6: Customer Intelligence: Use Customer Data to Inform Decisions, Actions and Conversations CHAPTER 9: Extract More Revenue and Margins from Your Teams and Resources Building Block #7: Talent Development: Attract, Develop and Retain Commercial Talent Building Block #8: Resource Optimization: Allocate People, Time and Effort Against Opportunities Building Block #9: Revenue Enhancement: Increase Revenue Yield with Packaging, Pricing and Personalized Offers CHAPTER 10: Tune the Operating System to Get Maximum Performance Digitize Planning Processes to Improve Agility in Deploying Your Resources Use Analytics to Make Better Predictions, Forecasts and Investment Decisions Adopt Advanced Modeling Techniques to Evaluate More Scenarios and to Build Consensus PART IV: HOW TO GET STARTED AND DRIVE IMPACT CHAPTER 11: Six Smart Actions to Deliver Growth Get Better Visibility into the Revenue Cycle Simplify The Selling Workflow Share Marketing Insights with Frontline Sellers Develop and Retain High Performing Selling Talent Make Selling Channels More Effective Streamline and Personalize the Selling Content Supply Chain CHAPTER 12: Big or Small: Tailor Revenue Operations to Work for Your Business How Revenue Operations Can Grow Revenues, Profits and Value in Your Business Actions Enterprise Leaders Should Be Prioritizing Achieving Hyper-growth for Small Companies CHAPTER 13: Activity to Impact: Make the Business Case for Your Growth System Prioritize the Actions that Will Generate Short- and Long-Term Value A Financially Valid Framework for Connecting Smart Actions to Firm Value: The Revenue Value Chain Use the Revenue Value Chain to Create Budgets, Earn Buy-In and Take Action APPENDIX: PRACTICAL TOOLS TO IMPLEMENT REVENUE OPERATIONS Glossary A Simple Way to Assess the Current Maturity of Your System of Growth Citations Index

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Book SynopsisEmma Ledden is a leading international Presentation and Communication Skills specialist, working with private and public organisations as well as individual business leaders. During her career to date she has done it all - MTV VJ, BBC TV presenter, radio host, business woman and most recently author of The Presentation Book and The Communication Book.Trade Review‘The best book on presentation skills I have ever come across.’ Robert Freese, Director, Talent and Organisation Development, First Data Corporation ‘Finally, a book that can guide the inexperienced and experienced to better results from the presentations they deliver.’ Mary O’Reilly, Senior Manager, Talent, Development and Learning, Deloitte & Touche ‘Very engaging ... and useful ... this book will encourage presenters to improve and refine their approach.’ Elaine McGleenan, Director, Learning and Organisational Development, KPMGTable of Contents Chapter 1 The presentation that tried to save lives Chapter 2 The way we are presenting is notworking Chapter 3 Presentation 101 Chapter 4 The six golden rules of Audience Focused Presenting Chapter 5 The communication factor Chapter 6 The Audience Focused Presenting way Chapter 7 Delivering a great performance Chapter 8 Presenting virtually Chapter 9 Become a world class presenter Chapter 10 Move the needle on your presentationskills Conclusion

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Book SynopsisThe bestselling guide to managing organisational change, with over 650,000 copies sold, is now revised and updated for today''s rapidly changing workplace where change is a constant. In a landscape of big mergers, global teams and evolving technology, it''s more important than ever for employees and managers to be adaptable to change. When restructuring hits the workplace, the actual situational shifts are often not as hard to work through as the psychological components that accompany them. Successful organisational change takes place when employees have a clear purpose, a plan for, and a part to play in their changing surroundings. For 25 years, Managing Transitions has been the go-to resource for managers to navigate tumultuous times. Now, this essential book has been updated to address new trends and challenges in today''s work cultures, including generational differences, inclusivity, cross-functional teams, remote and work-from-home colleagues, and more.Trade ReviewManaging Transitions was timely when it first appeared 25 years ago. It is even more relevant now, at a time of unprecedented change and transition. The Bridges' deep understanding of how we experience the destabilising forces of change - and their well-tested strategies for helping people through it - are more important than ever. -- Marshall Goldsmith, executive coach, business educator, and New York Times best-selling author, ranked top leadership thinker in the world by Thinkers50A very wise book by a very wise man. This new edition is a celebration of William Bridges' original insights and practical guidance. With incisive contemporary cases and immediately useful applications, Susan Bridges masterfully reintroduces his exceptional work to a new generation. -- Jim Kouzes, coauthor of the best-selling 'The Leadership Challenge'Pick up any business book today and you will find words about unending change. What better guide for this unrelenting change than someone who has spent decades studying and reporting on how to survive it? If you need that guide - grab this book! William and Susan Bridges provide a road map to get through the most difficult work and life passages. -- Beverly Kaye, founder, Career Systems International; coauthor, 'Love 'Em or Lose 'Em'This richly updated new edition of the insightful Managing Transitions, filled with fresh and compelling examples, will be indispensable for leaders trying to guide their organizations through a period of unsettling change by managing the pain and uncertainty of the neutral zone. A timely update to a timeless book. -- Sally Helgesen, author, 'The Female Vision' and 'Thriving in 24/7'Managing change is a way of life in today's organisations, yet too often it's handled poorly. That's why Managing Transitions has become the essential guide on how to do it right. This new, revised edition deftly guides the reader through the organisational change process from start to finish, offering practical advice grounded in the authors' vast experience working with every size and type of organisation. This book is must reading for every leader, manager, and employee undergoing a change process. Come to think of it, doesn't that include just about everyone? -- John Alexander, president, Leadership Horizons and former president and CEO of the Center for Creative LeadershipThe most important idea I have encountered about organizational change is this: great change requires human transition. Decades of experience have proven that no magic set of steps, no financial incentive, no clever argument, and no threat can guarantee that a workforce will embrace change. People need real help in psychologically transitioning to a new situation--and that help is available here. In this fourth edition of Managing Transitions, William and Susan Bridges further expand their proven approach for helping people and organizations embrace real change. -- Walter McFarland, coauthor of 'Choosing Change' and board chair emeritus for the Association for TalentManaging Transitions is an essential guide for leaders and Chief People Officers who are navigating transitions and change within any organisation. It is also a handbook in life for dealing with endings, new beginnings, and the disruptive 'neutral zone' in between. This book provides a pathway to human and authentic leadership and a way to gracefully navigate through the changes we all face in life. -- Gabrielle Toledano, EVP and chief talent officer, Electronic Arts, Inc.Susan Bridges has done something generous, courageous, and brilliant with her updating of this classic and treasured book by Bill Bridges. In a collaborative process with the ideas of her late husband and business partner, she has made the language, concepts, and examples fresh again and available to a new audience. Bill's ideas have been fundamental to my own practice, and now they will inspire a new generation of leaders and change-makers to be wise, humane, and strategic, as they move their complex organisations through and increasingly challenging set of realities. -- B. Kim Barnes, CEO, Barnes & Conti Associates; author, 'Exercising Influence'Change is constant in today's global business environment, and yet change management continues to be a challenge for most organisations. That's why Managing Transitions remains an important book; it identifies the critically important role that understanding the human size of transition plays in effective change management. This updated edition is a must-read for anyone who wants to lead change successfully. -- Tony Bingham, president and CEO for the Association for Talent Development

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Book SynopsisNOW WITH A FOREWORD BY ARIANNA HUFFINGTON ''This terrific book wonderfully illuminates the principles of contribution, abundance, service and success'' Stephen Covey, bestselling author of The 7 Habits of Highly Effective People''Most people don''t have the guts to buy this book, never mind the will to follow through and actually use it. But you do. And I''m certain that you''ll be glad you did'' Seth Godin, bestselling author of This is MarketingNearly a decade since its original publication, the term ''go-giver'' has become shorthand for a defining set of values embraced by hundreds of thousands of people around the world. Today this timeless story continues to help its readers find fulfilment and greater success in business, in their personal lives and in their communities.------------------------------------The Go-Giver tells the story of an ambitious young man named Joe who yearns for succeTrade ReviewMost people don't have the guts to buy this book, never mind the will to follow through and actually use it. But you do. And I'm certain that you'll be glad you did * Seth Godin, author of The Dip *These five simple principles will help you achieve your goals and fulfil your dreams! * Brian Tracy, author of Eat That Frog! *This terrific book wonderfully illuminates the principles of contribution, abundance, service and success * Stephen Covey, bestselling author of The 7 Habits of Highly Effective People *Not since Who Moved My Cheese? have I enjoyed a parable as much as this. You owe it to yourself to read The Go-Giver and share its message with those who matter most to you * David Bach, author of The Automatic Millionaire *The Go-Giver is the best business parable since The Greatest Salesman in the World and The One Minute Manager * Pat Williams, author of Souls of Steel, and senior vice president, Orlando Magic *The Go-Giver is one of those rare books that entertains with a great storyline while simultaneously delivering an uplifting, life-affirming message that we can apply immediately * Darren Richardson, author of Science of Mind *A lovely reminder to us all that the world is abundant and rewards those who act with a generosity of spirit * Lois P. Frankel, PhD, author of See Jane Lead and Nice Girls Don't Get the Corner Office *

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Book SynopsisQuiet leaders are masters at bringing out the best performance in others. They improve the thinking of people around them - improving the way their brains process information - without telling anyone what to do. This book provides a brain-based approach that helps executives and managers improve their own and their colleagues' performance.Trade Review"This highly practical guide includes exercises for each major concept, giving readers a chance to practice what they've learned." -- Library Journal "Quiet Leadership will help you improve other people's thinking, which is the best place to begin improving other people's performance." -- Marshall Goldsmith, founder of Marshall Goldsmith Partners; named one of the 50 greatest thinkers who have impacted the field of management by the American Management Association. "Essential reading for any leader who has ever wondered 'Why don't people do what I tell them to do?.'" -- Elisa Mallis, Human Performance Consultant, Accenture, London A quick and useful guide to a softer management style that draws on recent discoveries in the field of neuroscience -- Continental Magazine

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Book SynopsisThis brand new textbook equips the next generation of managers with the skills to succeed in a global business environment. Skillsets help students improve both their academic work and their employability, a truly international range of case studies broadens their horizons, and practitioner insights show them how skills are used in the real world.Trade ReviewThe writing of this textbook is overwhelmingly exceptional. I cannot stress enough how accessibly, straightforwardly, and concisely it presents often quite complicated material. It balances exactly right the need to make these subjects both digestible and rich for young students. * Dr Peter Bloom, University of Swansea *The skillsets provide an excellent breakdown of highly relevant and important topics such as presentation and time-management skills which are crucial for preparing university students for future years of study. I would have found this book a great help during my first year of university. * Adam Horton, student at Brunel University *The combination of current and classic material provides students with the basis on which to understand the foundations of management, and also some of the current applications within our complex commercial context. The accessible and clear writing style doesn't condescend but equally does not overcomplicate. * Alistair Norman, Lecturer, University of Leeds *Pitched at the right level for first year students, this will give a firm foundation for any further studies as well as being a source of reference to the students in years to come. * Mike Davies, Teaching Fellow, University of Reading *The book is clear and well written, and all the chapters have a good mix of critical material. I think the international cases are brilliant - much clearer and more understandable than those offered by competitors. * Vivienne Byers, Lecturer, Dublin Institute of Technology *The authors have succeeded in building compelling cases on a solid theoretical foundation. It is not easy to come up with something really new when discussing management science. * Martijn van Velzen, Assistant Professor, University of Twente, Netherlands *Table of ContentsPART ONE: MANAGEMENT PRINCIPLES AND FUNCTIONS; PART TWO: MANAGING PEOPLE AND COMMUNICATIONS; PART THREE: MANAGEMENT AND ORGANISATIONS; PART FOUR: MANAGING STRATEGY, CHANGE AND INNOVATION

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Book SynopsisThis is the seventh edition of International Management Behavior, an established text for students and executives developing the knowledge, perspective and skills required for leading and managing people in global business.Table of ContentsAcknowledgments xi Introduction 1 Part 1 5 Chapter 1 The Global Manager 7 Part 2 31 Chapter 2 Understanding Culture: Through the Looking Glass 33 Chapter 3 Interpersonal Skills for International Management: The MBI Model for High Performance 71 Chapter 4 Managing Global Teams and Networks 97 Part 3 121 Chapter 5 Executing Global Strategy 123 Chapter 6 Talent Management: Selecting and Developing Global Managers 169 Chapter 7 Managing Change in Global Organizations 191Part 4 215 Chapter 8 Competing with Integrity in Global Business: Personal Integrity 217 Chapter 9 Competing with Integrity in Global Business: Corporate Sustainability 255 Index 281

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Book SynopsisMark Saunders is Professor of Business Research Methods at Birmingham Business School, University of Birmingham. Philip Lewis is a former Principal Lecturer at The Business School, University of Gloucestershire.Table of ContentsAbout this book About the authors Acknowledgements Choosing your research topic Reviewing the literature Managing the research process Using secondary data Choosing your research design Collecting data Analysing data Writing and presenting the research proposal Bibliography Appendix Index

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Book SynopsisNick Robinson has been working as an Executive Coach since 1999, helping people to make their management and team roles as effective as possible and to be fulfilled at work. He coaches people in large and small businesses and organisations in the private, public and third sectors.  Trade Review“A real gem of a book, full of clear, insightful and practical advice on how to deal with difficult people in a caring and effective manner.” Bridget Caldwell, BAFTA and double Royal Television Society award-winning Director and Producer “Compelling reading for anyone leading people. The book offers a practical, easy to understand framework, which will help you diagnose, address and resolve problems.” Phil Jones MBE, Managing Director Brother UK, an Investors in People Platinum award-winning employer "I have agonised about certain individuals and what they are doing to upset a high performing team. A book that should be on hand for any leader.” Tony Attard OBE DL, Chairman of Panaz Group, Master of The Furniture Makers' Company (City of London livery company), past High Sheriff of Lancashire “Not every difficult person is the same or can be managed in the same way. Nick gives you tools to identify, understand, and maximise their value.” Ian Dormer CBE, (awarded for contribution to business), Chartered Director (CDir), HonFIoD, Managing Director Rosh Engineering Ltd “An excellent self-help book as well as an important one to help leaders and managers understand team dynamics.” Hilary Sutcliffe, Carnegie Centre Advisory Board Member, DAVOS workshop facilitator, Director of Society Inside.Table of ContentsPart One 1. Why you Need this Book to Deal with Difficult People 2. How to Use this Book 3. Why Things go Wrong at Work 4. Warning Signs at Work 5. The Matrix of Difficult People at Work 6. Quick Quiz to Identify Types 7. Summary of Types 8. Three Dynamic Principles to Fine-Tune Your Mindset 9. Visual Flowchart Part Two 10. Type 1 – The Scary Specialist 11. Type 2 – The Dark Strategist 12. Type 3 – The Martyr 13. Type 4 – The Driving Force 14. Type 5 – The Revolutionary 15. Type 6 – The Empire Builder 16. Type 7 – The Worrier 17. Type 8 – The Rock 18. Type 9 – The People Pleaser 19. Who's Not Here? 20. In Pursuit of a Positive Workplace Appendix: Online and Other Resources

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Book SynopsisHow to hire, manage, motivate, strategize and grow a business in today's disruptive world from Eric Schmidt, Google's executive chairman, and Jonathan Rosenberg, advisor to Google CEO Larry Page.Trade ReviewA blink view of what it is to work at one of the world's most successful companies. For that voyeuristic reason alone, it is worth reading * Independent *A blink view of what it is to work at one of the world's most successful companies. For that voyeuristic reason alone, it is worth reading * Independent *Schmidt and Rosenberg put much of their emphasis on people - how to hire, train, motivate, organise, reward the talent needed to run a company like Google * Financial Times *Schmidt and Rosenberg put much of their emphasis on people - how to hire, train, motivate, organise, reward the talent needed to run a company like Google * Financial Times *Plenty of tips on managing 'smart creatives' * City AM *Plenty of tips on managing 'smart creatives' * City AM *An informative and creatively multilayered Google guidebook * Kirkus *An informative and creatively multilayered Google guidebook * Kirkus *This very popular read see the pair give an entertaining run-down of what working at Google teaches you, and how technology has changed the power balance between firm and consumer . . . food for thought * City AM *This very popular read see the pair give an entertaining run-down of what working at Google teaches you, and how technology has changed the power balance between firm and consumer . . . food for thought * City AM *

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Book SynopsisAn updated edition of the international bestseller with inspirational stories and new resources to transform your life. Imagine a workplace where everyone chooses to bring energy, passion and a positive attitude to the job every day. In this engrossing parable, a fictional manager has the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team.Seattle''s Pike Place Fish is a world famous market that is wildly successful thanks to its fun, bustling, joyful atmosphere and great customer service. By applying ingeniously simple lessons learned from the Pike Place, our manager discovers how to energise and transform her workplace.Addressing today''s most pressing work issues with an engaging metaphor and an appealing message, FISH! offers wisdom that is easy to grasp, instantly applicable, and profound.Trade ReviewThis is one fish story that doesn't exaggerate. It shows you how changing your attitude lets you enjoy your work and your life. Hook into it, it's quite a catch! - Spencer Johnson, author of Who Moved My Cheese?I recommend their book to anyone, on any level, who wants to make a difference at work. - Hyrum Smith, co-chairman Franklin Covey Co.The story of the world famous Pike Place Fish market is fantastic. But this book is not just about selling fish; it's a love story that can happen in your organisation too. - Ken Blanchard, from the Foreword

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Book SynopsisMany leaders take great care to separate their personal qualities from their professional identity. Diana Jones, an executive coach for 30-years, argues that this is unwise. In fact, ''soft'' skills - empathy, compassion, and authentic communication - are derived from personal experience, and are both powerful and essential to enhancing executive presence, influencing others and achieving results. Through compelling stories and examples taken directly from Jones''s coaching sessions with experienced leaders, readers will learn how to make enduring behavioural changes that will produce better business results and create alignment among disparate groups using empathy and leadership language.Trade ReviewLeadership Material breaks fresh ground on behavioral change, empathy, and maintaining emotional equilibrium while under stress. This book can help you up your game. - ForbesDiana Jones enables you to create a presence wherein others follow you without being asked, people support you with being influenced, and repute is manifest without being forced. Leadership Material is a tour de force for building and sustaining personal impact.Everything you need to know to become an exceptional leader is right here!Leadership is about people, experience and relationships. Diana's book captures the simplicity of that well.Diana Jones understands that a leader is not just what they do but also who they are when they do it. Presence is an ephemeral concept. Diana is giving it form.A refreshing perspective on contemporary teams and relationships, with novel, practical strategies for more effective communication.The solid analysis, insights, stories, and the practice steps at the end of each chapter help leaders draw the insights they need to build their own effectiveness.This is a must-read for any leader who understands that it is the interpersonal relationships and interactions they promote and support which are their most powerful organizational tools.

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisA comprehensive second edition of Business Management for the IB Diploma, revised for first teaching in 2014. Designed for class use and independent study, this Coursebook is tailored to the thematic requirements and assessment objectives of the IB syllabus. It includes learning objectives and summaries; integrated Theory of Knowledge material; text in clear sections, following the IB syllabus structure and content specifications; clear, accessible English for students whose first language is not English; exam-style practice questions and a chapter on assessment and exam techniques. Written by two practising Business and Management teachers, Peter Stimpson and Alex Smith, it features the following topics: Business organisation and environment; Human resource management; Finance and accounts; Marketing; Operations management.Table of ContentsUnit 1. Business Organisation and Environment: 1.1. Introduction to business management; 1.2. Types of organisations; 1.3. Organisational objectives; 1.4. Stakeholders; 1.5. External environment; 1.6. Growth and evolution; 1.7. Organisational planning tools (HL only); Unit 2. Human Resource Management: 2.1. Functions and evolution of human resource management; 2.2. Organisational structure; 2.3. Leadership and management; 2.4. Motivation; 2.5. Organisational (corporate) culture (HL only); 2.6. Industrial/employee relations (HL only); Unit 3. Finance and Accounts: 3.1. Sources of finance; 3.2. Costs and revenues; 3.3. Break-even analysis; 3.4. Final accounts (some HL only); 3.5. Profitability and liquidity ratio analysis; 3.6. Efficiency ratio analysis (HL only); 3.7. Cash flow; 3.8. Investment appraisal (some HL only); 3.9. Budgets (HL only); Unit 4. Marketing: 4.1. The role of marketing; 4.2. Marketing planning (including introduction to the four Ps); 4.3. Sales forecasting (HL only); 4.4. Market research; 4.5. The four Ps (product, price, promotion, place); 4.6. The extended marketing mix of seven Ps (HL only); 4.7. International marketing (HL only); 4.8. E-commerce; Unit 5. Operations Management: 5.1. The role of operations management; 5.2. Production methods; 5.3. Lean production and quality management (HL only); 5.4. Location; 5.5. Production planning (HL only); 5.6. Research and development (HL only); 5.7. Crisis management and contingency planning (HL only); Examination Skills; Index.

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Book SynopsisThink big, buy small.Are you looking for an alternative to a career path at a big firm? Does founding your own start-up seem too risky? There is a radical third path open to you: You can buy a small business and run it as CEO. Purchasing a small company offers significant financial rewards—as well as personal and professional fulfillment. Leading a firm means you can be your own boss, put your executive skills to work, fashion a company environment that meets your own needs, and profit directly from your success.But finding the right business to buy and closing the deal isn't always easy. In the HBR Guide to Buying a Small Business, Harvard Business School professors Richard Ruback and Royce Yudkoff help you: Determine if this path is right for you Raise capital for your acquisition Find and evaluate the right prospects Avoid the pitfalls that could derail your search Understand why a "dull" business might be the best investment Negotiate a potential deal with the seller Avoid deals that fall through at the last minute

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Book SynopsisA timely, must-have guide to understanding and overcoming bias in the workplace, from the experts at FranklinCovey. Unconscious bias affects everyone. It can look like the disappointment of an HR professional when a candidate for a new position asks about maternity leave. It can look like preferring the application of a red brick university graduate over one from a state school. It can look like assuming a man is more entitled to speak in a meeting than his female junior colleague. Ideal for every manager who wants to understand and move past their own preconceived ideas, Unconscious Bias explains that bias is the result of mental shortcuts, our likes and dislikes, and is a natural part of the human condition. And what we assume about each other and how we interact with one another has vast effects on our organisational success - especially in the workplace. Teaching you how to overcome unconscious bias, this book provides more than thirtTrade Review“People matter! Every person has bias. Thus, bias matters. We must recognize that bias is a fact of life and that it must be addressed—within ourselves as well as with others. Authors Fuller, Murphy, and Chow have written a profound book that practically informs and educates while providing helpful tools to recognize and address bias. They show how to adjust our paradigms, setting us up for success—personally, professionally, and as a society.” —Cynt Marshall, CEO of the Dallas Mavericks "Never has a book been more timely than The Leader's Guide to Unconscious Bias is today. Leaders, executives, team members—we need this book to lift the human experience. Read it, put it into practice, and share it with others. Thank you to these three authors for giving us a clear path forward and the tools to help us address our bias." —Greg Moore, partner at Deke Digital and former cochair of the Pulitzer Prize Board “Seldom has a book been more needed for the success of our organizations and society! Leaders who choose to discover their unconscious bias will be positioned to significantly increase the trust within their teams and in their leadership. This valuable book lays out a tangible and useful process for any leader to both understand and take action on their bias.” —Stephen M. R. Covey, New York Times bestselling author of The Speed of Trust and Smart Trust "If you care deeply about what is going on in the world right now and how it applies to your work team and organization, this book is required reading. Making a better workplace starts with your own actions and accountability. The Leader's Guide to Unconscious Bias is a must-read to learn how to take action and improve the workplace for everyone." —Slyvia Acevedo, CEO, rocket scientist, STEM leader, and author "The world is asking for leaders with growth mindsets, who are willing to do the hard work of building more inclusive teams and organizations. This book will help you answer the call." —Stedman Graham, bestselling author, entrepreneur, and leadership coach "A useful toolkit for organizations looking to face institutional- and individual-level unconscious bias....Fuller’s tone is encouraging without letting readers off the hook, and she provides a plethora of tools for nurturing diversity and inclusion....As those familiar with the FranklinCovey brand are likely to expect, this is a clearheaded, no-nonsense approach to addressing bias in all the places it may be found." —Publishers Weekly "Each chapter contains data, observations, and anecdotes, and ends with helpful exercises for readers to reflect on the way bias has shaped their perceptions, values, and beliefs....This timely book is full of opportunities for leaders and employees to rethink how to address and mitigate bias mistreatments in the workplace." —Booklist, starred review "The authors speak from experience and provide solid advice for improving how we work (and live) together. Will appeal to a broad readership, particularly managers looking to add to their leadership toolbox, but also anyone who wants to check in on and work through their own unconscious bias." —Library Journal “Central to Fuller, Murphy and Chow’s fundamental thesis is the inescapable notion that overcoming our inherent biases will allow us (and our organizations) to perform at a much higher level…[The book] is exceptionally applications-oriented, with case studies, activities and various inventories/assessments that give the reader heightened insight into their attitudes and behaviors – and how to modify both for personal enrichment and organizational efficacy…Highly recommended." —The Bowling Green Daily News "A thoroughly important book for leaders and readers of all stages in business. Unconscious bias is something we all have to contend with and...and the first step is awareness. This book will be important for years to come and will be a resource that many people will come to value, read, refer back to, and assign to others in their organizations. Superb, thorough work!" —Book Pal, 2020 Outstanding Works of Literature (OWL) Award

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Book SynopsisAgility in business has become one of the most important management topics of recent times. The ability to create and respond to change in order to succeed in an uncertain and turbulent business environment is the essence of agile. But being agile starts with the leader, who has to make the shift from traditional "command and control" to "enabling people". This book is a practical workbook for leaders on their journey to achieving agility. It moves the conversation over agility into practice; exercising measures and techniques that will encourage leaders to adapt with changing times. To help and encourage leaders to make that personal shift, it offers ideas and tools to master agility in their organizations. Designed to be sensible and self-reflecting, the book also includes an appendix of over 20 exercises that have been tried and tested with executives all over the world in their successful pursuit of agile.

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Book SynopsisIn How to Become CEO, consultant Jeffrey Fox has written an insightful book of traits to develop for aspiring CEOs, or for anyone who wants to get ahead in business. Open this book to any page and find a short, provocative piece of brutally honest advice written in a conversational tone. Each of the seventy-five ''rules'' focuses on a specific action that should be taken, a trait that needs to be developed, or things to avoid. The words never and always are used frequently. These are smart, no-nonsense business messages that are meant to be revisited in your rise to the top. This is a book of hard-headed idealism that will empower you to develop leadership qualities: vision, persistence, integrity, and respect for superiors, subordinates, peers, and self. Anyone looking to climb the corporate ladder will be grateful for Fox''s direct, pithy advice - the essentials to follow if you want to reach the top.

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Book SynopsisBias might be built in to how our brains work, but that doesn’t make it acceptable. When it comes to leadership, biases create a ‘sticky floor’, making it hard for women to rise to the top. An inclusive culture, by comparison, creates personal, social and economic value that will sustain an organisation’s future success. The good news is that the change to gender balance can be accelerated if you know more about how bias works. In this book, Dr Karen Morley explains how biases, particularly the insidious unconscious ones, trip us up. She outlines an approach for minimising their impact in organisations with Bias Busters – specific actions you can take with the goal of making it easier to notice, talk about and overcome bias.Beat Gender Bias is for everyone who wants work to be better – to make a difference and play a bigger, more satisfying part in creating a more inclusive world!

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Book SynopsisGood leadership in medicine is crucial, but unfortunately, often woefully inadequate. Serving as a guide for those in, or considering, leadership positions in academic medicine, readers will learn how to work within a team, manage unforeseen crises, and to embrace mistakes as opportunities for growth.Table of ContentsPreface; 1. Why do you want to lead?; 2. Understanding Your Personality as a Leader; 3. Your Team; 4. Setting the Vision; 5. Building the Culture; 6. Running an Effective Meeting; 7. Aligning Goals with Hospital and Medical School Leadership; 8. Having Difficult Conversations; 9. Leadership in a Crisis; 10. Medical Leadership 2.0; Appendix 1. BU Neurology Vision Statement 2020; Resource List; Index.

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Book SynopsisA comprehensive playbook for applied design thinking in business and management, complete with concepts and toolkits As many companies have lost confidence in the traditional ways of running a business, design thinking has entered the mix.Table of ContentsAcknowledgments ix Foreword Erik Roth x SCENE 01 There’s No More Business As Usual viii The Butterfly Effect and Long-Range Planning 12 Applied Design Thinking Is Strategic Innovation 16 Time to Think beyond Crisis Mode 18 Changing Management Paradigms 22 SCENE 02 What Is Design Thinking, Really? 26 Is Design Thinking a Science or an Art? 34 Design Thinking Has Been Oversimplified 38 SCENE 03 Applied Design Thinking in Business and Strategy 46 Design Thinking to the Rescue 56 We’ve Lost Touch with What’s around Us 58 Every Future Business Leader Needs to Be a Good Design Thinker 60 The 10 Design Thinking Principles That Redefine Business Management 62 SCENE 04 Introducing the Design Thinking MBA 76 Business Challenge 01: Growth 82 Business Challenge 02: Predictability 94 Business Challenge 03: Change 108 Business Challenge 04: Maintaining Relevance 118 Business Challenge 05: Extreme Competition 126 Business Challenge 06: Standardization 136 Business Challenge 07: Creative Culture 148 Business Challenge 08: Strategy and Organization 156 SCENE 05 Hiring Design Thinkers Is Not Enough; We Need to Create Design Thinking Companies 188 About the Author 203 Photo Credits 204 Index 205

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Book SynopsisGrowing a small business requires more than just sales Business Development For Dummies helps maximise the growth of small- or medium-sized businesses, with a step-by-step model for business development designed specifically for B2B or B2C service firms.Table of ContentsIntroduction 1 About This Book 1 Foolish Assumptions 2 Icons Used in This Book 3 Beyond the Book 4 Where to Go from Here 4 Part I: Getting Started with Business Development 5 Chapter 1: Introducing Business Development for Services Firms 7 Answering the Question: So What Is Business Development Anyway? 7 Recognizing that business is a serious business 8 Understanding how business development differs from selling 9 Breaking business development into bite-sized chunks 11 Placing the Customer Experience Center Stage 12 Deconstructing the customer lifecycle 13 Mapping business development to the customer lifecycle 14 Making Business Development Manageable in a Small Business 14 Dealing with overwhelm 14 Anticipating growth and its impact on your business 15 Taking stock of where you are 16 Chapter 2: Finding Damaging Gaps in Your Business Development 19 Spotting Patchy Business Development 20 Recognizing the tell-tale signs of weak business development 20 Looking for the obvious and the not-so-obvious problems 21 Thinking like your customers 23 Understanding Business Development Challenges for Services Firms 25 Identifying value in a services firm 25 ‘You’re the top!’ The owner-led sale 26 Being proactive rather than reactive 27 Taking Stock of Where You Are 30 What you’re not doing – and being okay with it 30 It’s a numbers game: How’s your firm really doing? 32 Chapter 3: Diving Inside Your Customer’s Head 33 Uncovering Your Customers’ Real Needs 34 Understanding what customers need today and whether they know it 36 Staying current with your customers’ needs 37 Powering Growth Using Your Customer’s Viewpoint 39 Focusing on your customer: Why you should care 39 Mapping your customer’s journey 42 Tailoring your solution to your customer’s need (not vice versa) 46 Using influence to get the outcome you want 48 Chapter 4: Using the Lifecycle to Your Advantage 51 Clarifying Precisely What You’re Selling — and How 52 Being in control 52 Keeping your offer fresh 55 Investing to stay up-to-date 58 Creating the customer experience 59 Considering the Pre-Sales Stage 62 Selling without looking like you’re selling 62 Dating the customer: EDUCATE stage 62 Courting and proposing: PRESENT and PROPOSE stages 65 Confronting reality: CONTRACT stage 66 Handling the After-the-Sale Process 67 Moving from ‘Yes’ to ‘Done’: DELIVER stage 67 Wrapping up delivery: COMPLETE and EVALUATE stages 68 Part II: Planning for Business Development 71 Chapter 5: Getting Ready for Business Development 73 Developing an Offer that Sells 73 Ensuring that you’re giving the market what it needs 75 Making your specialty really valuable 78 Assessing your competition 80 Accepting that the grass isn’t always greener 81 Developing focus – or it’s all over 83 ‘Really? You do that?’ Articulating your offer 83 Presenting Your Offer 84 Finding your customer 84 ‘Tell me what you want, what you really, really want’ 85 Who drives the customer? Engaging effectively 87 Getting to the sale 88 Building your contract process 89 Continuing Your Great Work beyond the Sale 89 Understanding the importance of relationships 89 Completing the work 91 Learning from Your Customers 92 Gathering intelligence: The importance of data 93 Evaluating your offer 94 Chapter 6: Building Your Business Development Plan 97 Planning for Business Development Success 98 Winging business development doesn’t work 98 Knowing where you’re going 99 Creating Your Winning Plan 100 Choosing where to start planning 101 Working on metrics 108 Components of your plan: Creating the blueprint 110 Monitoring progress 113 Chapter 7: Putting Your Plan into Action 115 Checking Your Plan before Lift-off 116 Setting milestones, tactics and metrics 116 Identifying initial tasks 121 Calling on helpers 122 Determining your investment 125 Lift-Off! Launching Your Plan 125 Communicating your plan internally 126 Enrolling ‘friends’ 127 Making use of friendly feedback 128 Getting the team going 130 Considering a few final thoughts as the plan takes off 131 Managing Risk while Implementing Your Plan 132 Thinking the unthinkable: What can possibly go wrong? 132 Dealing with large challenges 133 Part III: Making the Most of Marketing 135 Chapter 8: Appreciating the Benefits of Marketing for Your Business 137 Working Together in Harmony: Marketing and Sales 138 Enjoying the perfect relationship (not!): Marketing and sales 139 Making your marketing sales-oriented 140 Setting Out Your Stall: Marketing for Services Firms 144 Selecting the best marketing techniques for you 145 Energizing your team 146 Using your network 148 Forming partnerships and alliances 149 Understanding technology and the online dimension 150 Finding some quick wins in marketing 152 Deciding whether Your Firm Needs Branding 154 Understanding the importance of brands 154 Identifying yourself with a brand 155 Marketing your brand 155 Chapter 9: Driving Sales Success with Effective Marketing 157 Revving up the Marketing Engine 158 Appreciating the differences between sales and marketing 159 Ensuring that marketing drives results 160 Tuning up the marketing engine 162 Carrying out the hard work of marketing 165 Setting Accountabilities between Sales and Marketing 166 What am I striving for? Establishing the goal 167 ‘How will I know that marketing is achieving its goals?’ Measuring marketing 168 Ensuring that Marketing Generates Interest 170 ‘Hey, we’re over here!’ Getting attention 170 ‘Over to you!’ Timing lead handover correctly 172 Chapter 10: Creating Your Marketing Plan 175 Preparing To Market Your Business 175 Defining your plan 176 Researching marketing opportunities 177 Choosing your channels 179 Brainstorming your tactics 182 Putting Marketing into Practice 186 Creating your marketing programs 186 Creating your marketing calendar 192 Creating and managing collateral and content 194 Making the Most of Your Resources 196 Breaking the plan down to decide on resources 196 Satisfying marketing’s appetite: Who does the marketing? 197 Making marketing accountable 198 Chapter 11: Automating Marketing – More Leads with Less Effort 199 Introducing the Automated Demand Generation Game 200 Understanding the buyer’s journey 201 Providing insights for your prospective customers 202 Attracting an audience 202 Asking whether Demand Generation Is Right for You 203 Deciding when to consider automated demand generation 203 Gathering the required resources 205 Adding Automation to Your Marketing Armory 206 Choosing your infrastructure tools 207 Building your database 210 Designing demand generation programs 212 Testing and evaluating your programs 216 Making the phone ring 218 Chapter 12: Forming a Winning Team: Marketing and Sales Cohesion 221 ‘We Can Work It Out’: Sales and Marketing Join Forces 221 Reassessing roles as your business grows 222 Laying out the connections between marketing and sales 223 Setting common goals and targets 225 ‘Come On, Come On, Let’s Stick Together!’ Marketing and Sales Can Collaborate 227 Clearing up misunderstandings that threaten unified business development 228 Acting to support unified business development 230 Helping marketing and sales to get on 231 Part IV: Seeing What Sales Can Do for You 235 Chapter 13: Becoming the Leader of the (Sales) Pack 237 Appreciating the Importance of Sales Leadership 238 Getting clear what your business sells 238 Establishing a sales process 240 Tooling up for sales 246 Setting goals and metrics 248 Building and Leading Your Sales Dream Team 249 Creating your pack of sales maestros 250 Using people outside the pack 251 Enrolling people to execute your sales strategy 251 Delving Deeper into Leading the Sales Process 253 ‘Put that it your pipe and smoke it!’ Managing a sales pipeline 253 Working your sales process 255 Engaging in collaborative selling 259 Avoiding knee-jerk reactions to problems 259 Taking the right action at the right time 261 Chapter 14: Taking the Lead: Selling Under Control 265 Okay, You’re In! Qualifying Leads into Prospects 266 Getting your interactions right with customers 266 Handling leads, whatever the source 267 Determining who to sell to 269 Gathering the tools to help qualifying 269 Taking the meeting 270 Gating prospects through your sales pipeline 273 Pitching Your Services to Customers 274 What prospects want: Understanding customer mentality 275 Limbering up to pitch 279 Writing good proposals 280 ‘Let’s dance’: Pitching on the day 282 The inquest: Assessing how the pitch went 284 Chapter 15: Closing the Sale to Your Satisfaction 285 ‘Signed, Sealed, Delivered’: Closing the Deal 285 Picking your way through negotiation 286 Getting to the real ‘yes’ without begging 286 Contracting for a win-win 287 ‘This Much I Know’: Managing the Transition from Sales to Delivery 290 Staying on the team 291 Passing on all you know 291 Backing out gracefully 293 Re-engaging with the customer 293 ‘Say Hello, Wave Goodbye’: Finishing Up the Sale 294 Tidying up: Capture everything 294 Learning from experience: Win/loss reviews 295 Recognizing the value of evaluation 295 Part V: Managing Your Customers for Business Success 297 Chapter 16: Generating Success from the Customer Relationship 299 Back Off, He’s Mine! Remembering that the Customer Belongs to Everyone 300 Sharing the customer relationship 300 Collaborating for customer success 302 Creating a lifetime customer 307 Tell Me What I Mean To You: Securing Value from Your Customers 308 Understanding your value through the customer’s eyes 308 Asking for more 311 Turning the customer into an active advocate 313 Chapter 17: Joining Together to Maximize Business and Customer Value 315 You Know It Makes Sense: Seeing How Business Development Benefits All 316 Creating an organization in which everyone sells 316 Being a motivating business 318 Talking about team communication 319 Making the Most of Account Planning 322 Analyzing where your revenue will come from 323 Turning goals into reality 323 Deciding what to include in your account plan 324 Growing, Growing, Gone! Account Managers’ Role in Your Growth Plans 325 Showing account managers how to do business development 326 Thinking about monthly, quarterly and annual reviews 328 Bringing Delivery to the Feedback Party 329 Spreading delivery’s tentacles into the market 330 Gathering new ideas and best practices 330 Ensuring that sales learns from delivery 331 Making delivery feel valued 331 Chapter 18: Standing Tall To Get More Customers: Vertical Industries 333 ‘The Only Way Is Up!’ Understanding Why Verticals Matter 334 Working with verticals makes sense 335 Identifying your verticals: Is going vertical right for you? 336 Listening to what customers say about their vertical 338 Leveraging Your Knowledge for Vertical Success 340 Understanding similarities and differences between verticals 340 Breaking down your services experience from a vertical perspective 341 Finding gold in them there vertical hills 342 Checking whether you’re ready to go vertical 343 Designing and Executing Vertical Campaigns 343 Writing vertically based promotional materials 344 Getting your vertical message out there 344 Part VI: Making Influential Friends: Partnerships 345 Chapter 19: Seeking Partners for Mutual Benefit 347 Considering the Types of Partnership Available 348 Sticking to What You Do Best 349 Keeping to your set path 350 Going deep not wide 350 Traveling Alone or Partnering Up 352 ‘We belong together’: Finding reasons to partner – or not 352 ‘Picture this’: Considering your business with partners 354 ‘Service Firm WLTM Companion for Business Growth’: Finding Good Partners 355 Creating partnership goals 355 Getting your criteria together: Profiling ideal partners 357 Chapter 20: Pursuing Your Plans for a Successful Partnership 361 Locating Partnerships within Business Development 361 Partnering Up Effectively 362 Dating: Getting to know each other 362 Testing the cultural fit: What do you have in common? 364 Setting boundaries to stay realistic 367 Agreeing shared goals 368 Understanding why partnerships don’t work 369 Going to Market Together 370 Appointing a partner manager 370 Creating a unified go-to-market strategy 370 Defining roles and responsibilities 372 Tackling the question of who owns the customer 373 Wondering whether to white label or not 374 Coping with co-branding 374 Sharing the wealth 375 Part VII: The Part of Tens 377 Chapter 21: Ten Regular Actions that Benefit Your Business 379 Making Five Business Phone Calls 379 Calling Customers and Partners 380 Talking to Employees 380 Reading Some Blogs 380 Sending Out Three Value-Added Emails 380 Updating Your CRM/SFA 380 Making Five New Connections on LinkedIn 381 Tweeting Something 381 Reviewing How Your Day Went 381 Planning Tomorrow 381 Chapter 22: Ten Key Metrics to Watch 383 Knowing How Big Your Sales Pipeline Needs to Be 383 Maintaining the Right Number of Opportunities 383 Shortening Your Sales Cycle 384 Planning Projected Revenue 384 Producing the Right Number of New Leads 384 Assessing Planned versus Actual Revenue 384 Checking Profitability by Customer 385 Monitoring Cash Flow: Days Sales Outstanding 385 Keeping the Customer Happy with Satisfaction Scores 385 Minimizing Staff Attrition 385 Chapter 23: Ten Great Resources for Business Development 387 Discovering Online For Dummies Resources for Business Development 387 Signing up for Business Insider 387 Using the Business Training Institute 388 Improving with Influence Ecology 388 Casting a Wider Net with the American Marketing Association 388 Getting Better with the Sales Management Association 388 Blogging for Success: Sales Benchmark Index 388 Being In with the In-Crowd: LinkedIn Groups 389 Leading with Confidence: Vistage 389 Contacting the Author: RainMakers US 389 Index 391

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Book SynopsisConvert the promise of big data into real world results There is so much buzz around big data. We all need to know what it is and how it works - that much is obvious. But is a basic understanding of the theory enough to hold your own in strategy meetings? Probably. But what will set you apart from the rest is actually knowing how to USE big data to get solid, real-world business results - and putting that in place to improve performance. Big Data will give you a clear understanding, blueprint, and step-by-step approach to building your own big data strategy. This is a well-needed practical introduction to actually putting the topic into practice. Illustrated with numerous real-world examples from a cross section of companies and organisations, Big Data will take you through the five steps of the SMART model: Start with Strategy, Measure Metrics and Data, Apply Analytics, Report Results, Transform. Discusses how companies need to clearly define what Table of ContentsIntroduction: Welcome to a Smarter World 1 1 Smarter Business 9 2 S = Start With Strategy 23 3 M = Measure Metrics and Data 57 4 A = Apply Analytics 105 5 R = Report Results 155 6 T = Transform Business 199 Conclusion 231 About the Author 236 Acknowledgements 238 Index 239

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Book SynopsisSupercharge your impact on global issues and drive transformative change in the world around you Impact the World: Live Your Values and Drive Change As a Citizen Statesperson is your motivational guide to becoming a superpowered individual committed to improving your communityand the worldthrough your values and actions. You'll discover why the intersection of a renewed civic spirit and new technologies empowering individuals at the local level equates to an unprecedented opportunity to channel global impact. From poverty and homelessness to violence and corruption, we often see challenges in the world around us and ask, Why doesn't someone do something? We look to people with more experience, or people with more influence, or people with more time or resources than ourselves to step up and find answers to some of our biggest problems. But what if we didn't wait for others? What if we stepped up, and looked for ways to employ our skills to solve the biggeTable of ContentsForeword by John C. Maxwell vii Acknowledgments xi Chapter 1 Why Being a Citizen Statesperson Matters 1 Chapter 2 What It Takes 19 Chapter 3 Life Cycle of a Citizen Statesperson 37 Chapter 4 A Citizen Statesperson’s Environment 61 Chapter 5 You Can Do It 77 Chapter 6 Leveraging Established, Powerful Organizations to Create Positive Change 101 Chapter 7 Change Starts with You 117 Chapter 8 What Does It Take to Be a Citizen Statesperson? 141 Chapter 9 Implementation 161 Chapter 10 Who We Are 181 Appendix: Additional Resources 207 About the Authors 217 Index 221

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Book SynopsisThe rise of digital media and the public''s demand for transparency has elevated the importance of communication for every business. To have a voice or seat at the table and maximize their full value, a strategic communicator must be able to speak the language and understand business goals, issues, and trends. The challenge is that many communicators don''t hold an MBA and didn''t study business in college.  Business Essentials for Strategic Communicators provides communication professionals and students with the essential ''Business 101'' knowledge they need to navigate the business world with the best of them. Readers will learn the essentials of financial statements and terminology, the stock market, public companies, and more--all with an eye on how this knowledge helps them do their jobs better as communication professionals. Trade Review“Business Essentials for Strategic Communicators provides a broad overview of the business knowledge communications majors need to navigate the future of corporate communication. … Ragas and Culp provide communication educators and students with a well-written account of the importance of ‘business 101’ essentials for strategic communications practice. … Instructors may find this book useful as a supplementary textbook in introductory strategic communications and public relations courses.” (Ann Marie Major, Journalism & Mass Communication Educator, Vol. 74 (41), 2015)“The text is perhaps most appropriate and valuable for undergraduates taking applied or strategic communication coursework. … Business Essentials for Strategic Communicators provides a gentle introduction to well-selected key concepts with which undergraduate students should be familiar as they prepare to become effective strategic communicators.” (Nina O’Brien, International Journal of Communication, Issue 9, 2015)"Few advisers mean more to a CEO than strategic communicators. The very best bring more than a command of messaging and tactics; they offer genuine insight about the business. This book should be the first thing every aspiring communicator reads. It contains the defining lessons on how to earn trust, credibility, and respect." -Bill McDermott, Chief Executive Officer, SAP "The days when people in strategic communication could get by without understanding financial numbers is long gone, and this book is the prime tool for teaching them what they need to know." -Chris Roush, Senior Associate Dean and Walter E. Hussman Sr. Distinguished Scholar, University of North Carolina at Chapel Hill, USA "Never has it been more important for the strategic communicator to have a working knowledge of the business side of the enterprise. More than ever, it's essential for the communications objectives to be tied directly to the business objectives of the organization and it's impossible to correctly make that connection without knowing the essentials of business operations. Ragas and Culp have captured not just the 'nice to have' knowledge, but the really impactful knowledge needed by any communications professional who truly wants to create shared value for the organization and its stakeholders. This is a 'must have' book for any communicator's personal bookshelf." -Bob 'Pritch' Pritchard, PRSSA 2011-2015 National Faculty Adviser and Faculty Adviser, University of Oklahoma, USA "At last! Ragas and Culp have delivered the book communicators have long needed to grasp financial and economic fundamentals and enhance their effectiveness as strategic counselors. In clear, comprehensive style, Business Essentials is written for communicators by communicators and is a must have on classroom and office desks." -Sandra Duhé, Fellow PRSA; Member, Arthur W. Page Society; and Chair of the Division of Communication Studies, Southern Methodist University, USA "As a communications professional with a graduate business degree, I know first-hand that what Matt Ragas and Ron Culp have put forth in Business Essentials for Strategic Communicators is essential to anyone who aspires to be a successful communicator in today's business environment." -Mike Fernandez, Corporate Vice President, Cargill "Business Essentials for Strategic Communicators fills an enormous gap in most strategic communications students' education. It takes them through a range of business topics that are vital for success in the changing world of work. Written by two former business communication professionals, the book explains key issues such as understanding financial statements, the stock market, and corporate social responsibility. The timing couldn't be better for this practical guide for both students and practitioners." -Jimmy Gentry, Clyde M. Reed Teaching Professor, School of Journalism and Mass Communications, University of Kansas, USA "Business Essentials for Strategic Communicators is what scholars and students have all been waiting for! The challenge is not to confront future communication specialists with all there is to know about business, but to concentrate on what they need for their work as a consultant, media officer, or future CCO - and CEO counterpart. The authors have managed this enormous task with striking elegance. Moreover, they have succeeded in re-rooting the latest PR developments in the business discourse, thus creating a reliable common ground for every discussion with managers and on management." -Lars Rademacher, Professor of Public Relations, Darmstadt University of Applied Sciences, Germany "More than ever, today's communication leaders must be rock solid business executives, with fluency in the language, concepts, and strategies utilized by their C-Suite colleagues in finance, operations, marketing, and legal. Ragas and Culp have delivered an excellent resource to equip today and tomorrow's communicators with the framework and terminology they will need to deliver strategic counsel in all levels of the business. I highly recommend it to anyone in the communications profession, both current senior executives and those who aspire to be." -Tom Martin, Executive-in-Residence, The College of Charleston, USA "Years ago I was tasked with creating a 'capstone' course for our program and Public Relations Management was the result, anticipating the graduates' transition from technician to manager. That proved to be easy; finding the perfect textbook was not. Now, finally, Ragas and Culp come to the rescue. Business Essentials for Strategic Communicators is carefully planned, researched, and written for those who covet that 'seat at the table'. The glossary alone is worth the price." -Maria P. Russell, Fellow PRSA, and Professor of Public Relations and Director, Syracuse University, USATable of ContentsTable of Contents Foreword Gary Sheffer Preface Acknowledgements List of Tables and Figures PART I Introduction to Business Essentials for Communicators 1. Why Knowledge of 'Business 101' Matters PART II Foundational Business Knowledge for Communicators 2. Economics and Economic Indicators 3. Finance and the Stock Market 4. Accounting and Financial Statements 5. The Law and Corporate Disclosure 6. Intangible Assets and Non-Financial Information PART III Focal Areas at the Intersection of Business and Communication 7. Corporate Governance 8. Corporate Social Responsibility 9. Corporate Reputation PART IV Demonstrating and Improving the Business Value of Communication 10. Communication Measurement and Evaluation References Glossary Index About the Authors

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Book SynopsisSeamlessly blending academic rigour and practicality, this textbook provides an introduction to global business strategy. Assuming a born global perspective, Global Strategic Management is supported by ample pedagogical features, including numerous case studies and examples featuring both established multinationals and unknown SMEs from across the globe.The book takes an applied approach to global business strategy, emphasising functional parts of international business (managing marketing, operations, HR and finance). The text has been widely updated to incorporate the impacts of the Covid-19 pandemic, such as work from anywhere and deglobalization. New to this fifth edition is increased material on sustainability and corporate social responsibility, including discussion of climate change, NGOs and sustainable development goals. Subjects such as the impact of technology, cryptocurrency and global strategy in the digital space are discussed in more detail, while the cTrade ReviewA must-read for students and managers who want to understand and act upon the challenges that ‘borderless’ firms and their leaders face in a world revolutionized by disruptive change of all types, with a renewed emphasis on corporate governance and environmental and social sustainability. * Africa Ariño, IESE Business School, Spain *This book provides a fantastic base to develop critical thinking skills around the topics of global strategic management and globalization. It offers clear explanations of important frameworks coupled with real world examples and data which students can use to understand and analyze firms, industries and countries. * Heather Berry, George Washington University, USA *The uncertainty in today’s business world is greater than ever with climate change, geopolitical fragmentation and the aftershocks of the pandemic making decision-making harder than ever. This textbook provides a route map through this uncertainty with lots of fresh case studies and bang up-to-date explanations of what is happening today. It provides both practical advice and theoretical insights for students of business at every level. * Julian Birkinshaw, London Business School, UK *I highly recommend this book on global business strategy. Including numerous real life case studies, a summary of the relevant literature and useful pedagogical tools, it is the perfect companion for both students and instructors. It analyses the environmental, social and governance issues international businesses face and covers contemporary important developments, such as cryptocurrencies. Congratulations to the authors on a very well-researched and comprehensive text! * Lourdes S. Casanova, Cornell University, USA *This book is perfect for undergraduate and graduate students interested in global strategy. It offers complete coverage of the foundation knowledge needed to understand how companies navigate and thrive in the current global landscape. The latest theoretical insights are explained in a rigorous and practically relevant way and are supported by a wide range of up-to-date activities and examples that bring these topics to life. * Ilya Cuypers, Singapore Management University, Singapore *Global Strategic Management is an invaluable textbook for students studying globalization, seamlessly blending theory and practice. The international case studies and examples are particularly useful, encouraging students to engage in the complex issues facing globalizations. * Ehsan Khajeh, Coventry University, UK *Lasserre and Monteiro’s textbook on global strategic management is essential reading for all students of corporate management. I recommend it to both business executives and students alike for learning both the conceptual foundations of global strategy and examining the practical applications of these concepts. * Soumitra Dutta, University of Oxford, UK *Lasserre and Monteiro’s book provides a comprehensive analysis of how companies operate in the global arena, beginning with a rich analysis of the global environment, followed by a discussion of corporate and competitive global strategies, and concluding with a pragmatic application of those concepts to functional areas of the organization. The text is didactic and accompanied by a set of interesting and informative cases. It is an invaluable resources for students of global strategy. * Sergio Lazzarini, Insper Learning Institution, Brazil *Lasserre and Monteiro provide a solid overview of the strategies of globally operating multinationals and the evolving global business environment. The book excels at providing tools for managers and is rich in contemporary data and case examples originating from a wide variety of industries and national contexts. * Klaus Meyer, Ivey Business School, Canada *This latest edition of Global Strategic Management continues to be the best choice for business students looking to develop a deeper understanding of global business. It contains numerous practical cases and explains concepts from literature in a way that allows for their immediate application. I strongly recommend it to readers and instructors alike. * Michael Mol, Copenhagen Business School, Denmark *This book offers comprehensive treatment of contemporary global strategy, including coverage of born globals, emerging markets and open innovation, topics on which Monteiro is a leading authority. By highlighting the Sustainable Development Goals and the need for a post-Covid-19 “green recovery”, the text equips business leaders of the future for the Decade of Action and beyond. * Shameen Prashantham, China Europe International Business School, China *Lasserre and Monteiro’s new version of Global Strategic Management is the best global strategy book on the market. It covers both western and emerging market contexts with a wide range of theories, models and cases, and highlights emerging issues including sustainability, digitalisation and national competitiveness. Organised in three key sections – context, strategy and management – its easy-to-follow, pedagogical approach ensures Global Strategic Management is ideal for undergraduates and postgraduate students alike. * Mohammad B. Rana, Aalborg University, Denmark *This textbook combines academic rigor with practical relevance, addressing fundamental concepts as well as current and future trends in globalization. It provides a truly multi-faceted global perspective with 33 case studies from more than 20 countries, as well as an even larger number of practical examples. * Karlheinz Schwuchow, Hochschule Bremen University of Applied Sciences, Germany *Table of Contents1. Globalization of Markets and Competition 2. The Emerging Global Environment 3. Globalization, Societies and Cultures 4. Globalization, Sustainable Development and Social Responsibility 5. Designing a Global Strategy 6. Assessing Countries' Attractiveness 7. Entry Strategies 8. Global Mergers, Acquisitions and Strategic Alliances 9. Global Marketing 10. Global Operations and Digital Networks 11. Global Innovation 12. Global Financial Management 13. Global Human Resource Management 14. Designing a Global Organisation 15. Current and Future Trends 16. Global Strategic Management in Action

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Book SynopsisFrom the post room to the board room, everyone thinks they can be the manager. But how do you manage outrageous talent? What do you do to inspire loyalty from your players? How do you turn around a team in crisis? What's the best way to build long-term success? How can you lead calmly under pressure? The issues are the same whether you're managing a Premier League football team or a FTSE 100 company. Here, for the first time, some 30 of the biggest names in football management reveal just what it takes. With their every act, remark, and success or failure under constant scrutiny from the media and the fans, these managers need to be the most adroit of leaders. In The Manager they explain their methods, offer lessons they've learned along the way, and describe the decisions they make and the leadership they provide. Each chapter tackles a key leadership issue for managers in any walk of life and, in their own words, shows how the experts deal with the challenges they face in anTrade ReviewMore than a “how-to guide”, its depth of shared knowledge is huge. **** * Four Four Two *Talking to 30 top football managers about their careers was always going to unearth a trove of interesting material, and in that respect this book does not disappoint. By far its strongest point is those managers’ first-person recollections and observations * Independent *A book that aims to dig deeper, including “behind-the-scenes” interviews with more than 30 managers, must be welcomed ... Carson does well to avoid the kinds of clichés that blight so many other books on football * Financial Times *Mike Carson takes a different approach in his compelling examination of 30 managers, treating his subjects as savvy businessmen as much as sports gurus ... It’s impossible to interview such people and not come away with some peerless insights * Observer *Table of ContentsChapter 1: A Piece of the Action (Roy Hodgson) Chapter 2: The Art of One-on-One (Carlo Ancelotti) Chapter 3: Behind the Scenes (Arsène Wenger) Chapter 4: Building High-performing Teams (Sam Allardyce) Chapter 5: The Field of Play (Roberto Mancini) Chapter 6: Handling Outrageous Talent (José Mourinho) Chapter 7: Pursuing a Career Under Pressure (Brendan Rodgers) Chapter 8: Seeing the Bigger Picture (Harry Redknapp) Chapter 9: Creating Sustained Success (Sir Alex Ferguson) Chapter 10: Crisis Response and Turnaround (Walter Smith) Chapter 11: Triumph and Despair (Mick McCarthy) Also featuring: Gerard Houllier, Tony Pulis, Martin O’Neill, Neil Warnock, Howard Wilkinson, Kevin Keegan, Dario Gradi, Andre Villas-Boas, David Moyes, Alex McLeish, Hope Powell, Martin Jol, Glenn Hoddle, Chris Hughton, David Platt, Paul Ince, and George Graham.

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Book SynopsisThis book clearly approaches the 21st century skills-issue ... Hands-on, reflective, thorough: a definite must-have for students, professionals and HE institutions.' - Nieke Campagne, Careers/Policy Advisor, Leiden University, The Netherlands Whether you are about to embark on your business degree programme, are already a business student or are a business graduate, this book helps you to develop yourself and your career in ways which will benefit you, your current and future employers and society. Focused on developing study and personal skills to enhance your employability, it provides insights and practical guidance on: Developing a skill set and competencies that will be valued by employers, including team-working, critical thinking, networking, managing emotion and managing technological change Self-profiling through career and life planning, and self-presentation through career communication, volunteTrade ReviewThis book is unique in the areas of personal development, employability and responsibility in business. First, it brings all these areas together in a coherent and rigorous fashion. Second, it recognises what is needed for the Twenty-First Century business student in an environment, which demands both integrated thinking and integrity. Third, it is focused in practice, recognising the different functional areas and outlining what responsibility looks like in each of these. Fourth, it acts as a credible means of integrating the business curriculum by embedding personal development in each of the professional areas. The book is for students, academics and practitioners, setting up a dialogue that will enable the most effective career development. -- Simon RobinsonThe first thing I really love about Paul Dowson’s hugely comprehensive Personal and Professional Development for Business Students is its clarity; he takes complex themes and turns them into accessible learning outcomes for students and academics. The other thing to love about this book is its humanity – it is insightful and borne of a deep concern about how students transition from higher education to working life and citizenship. -- Jane ArtessPaul Dowson’s Personal and Professional Development for Business Students clearly approaches the ‘21st century skills-issue’ and stresses the importance of personal development in relation to higher education in a fast changing globalizing employment market. Hands-on, reflective, thorough: this book is already a definite must-have both for HE institutions professionals and students. -- Nieke Campagne,This is a thought-provoking invitation to students engaged in the management of their careers. It steps way outside the tired banalities of what is called ′career guidance′. And that means facing career-management issues ranging from the personal to the planetary. The author invites students into a process of critical and self-critical engagement with the issues. Some of these are moral and ethical. The material points to the uses of narrative in making sense of the resulting complexity. All of this moves into territory deeper and wider than what are recited as economic, psychological and political ′facts′. The inclusion of episodes from the author′s experience help to draw each student into her or his own experience not just for its functionality but also for its humanity. -- Dr Bill Law FRSA"Paul Dowson′s encouraging book connects depth of thought and analysis with a clear perception and an empathic understanding of the needs which students and graduates have in their search to find their career and their position in life. The ways introduced and explored open up practical steps and perspectives during higher education which will be truly empowering. The text is making clear that there is common ground between the author and the reader in the latter’s struggle for a position of responsibility in business and human existence. I assume this fresh pragmatic and at the same time deep approach will inspire students′ career development and debates on the subject among academics and professionals in the UK and on the Continent likewise." -- Dr Gerhart RottPersonal and Professional Development for Business Students makes accessible to the student reader a wealth of scholarly riches, setting employability in a wider critical context, that of the development of the ethical and integrated self. Packed with fresh perspectives and through provoking concepts and practical ideas, the book grapples with the challenges of how to become an employable professional in the protean world of post modernity. While refusing simplistic conclusions and naive optimism, the book provides ample grounds for a belief in the lasting benefits that come from intellectual enlightenment and reflective learning. -- Dave StanburyIn this wonderful book, Paul Dowson presents an excellent and accessible overview of theories on identity development. It offers a wealth of theoretical information and practical exercises, aiming at the integration in business of the personal, the moral and the organizational level. It will be a great help to business students in becoming competent, authentic and responsible professionals. -- Prof Hetty ZockTable of ContentsIntroduction Part I – The land of opportunity Where you are now An A to Z of Skills development Graduate skills Competences and ways of operating in the Twenty First Century Going Global Part II – Self awareness and development Self-development and profiling Integrity Matters: The integrated self and organization Career and life planning The nuts and bolts of career communication Volunteering and internships Part III – The Responsible Practitioner Freud & Sons: A vocabulary for understanding psychosocial development Responsible business practice Responsible leadership and governance Part IV – Humanity and Futures Supporting Resources Futures

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Book SynopsisThis book is a safe and encouraging space for those who have stepped into a managerial role for the first time and need guidance and support on their way to becoming a trusted leader. Becoming a manager means a radical change in your job. The what and how of your work drastically changes: your objectives, performance indicators, time management, level of responsibility, problems that you face, scale of your results...all alter for good. This book offers a concise yet comprehensive way of finding your own answers to all the pressing questions that one can face when becoming a manager. Using a coaching approach to interact with the reader, exercises, points for reflection, tips and real-life stories, it will help you develop your vision, a clear actionable plan and, most importantly, fully enjoy your new role of leading a team. The 'Work Smarter' series provides shortcuts, tips and life-hacks for the development of essential business skills. The books bring together accomplished industry experts who have learned their trades at the coalface. They teach the skills ambitious businesspeople need in order to tip the playing field in their favour. It is the pirate equivalent of business advice; the antidote to conventional wisdom; 'smarter' practice over 'best practice'.

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Book SynopsisPraise for theSecond Edition: In opposition to most literature on how to conduct good social science research which is either empirically oriented or gives priority to theoretical and philosophical considerations, which tends to make empirical research look odd or irrelevant, this volume on 'Reflexive Methodology' explicitly turns towards a considerationof the perceptual, cognitive, theoretical, linguistic, political and cultural circumstances as backdrop of data interpretation and research design. It showed up to be the most important and informative resource and a source of enlightenmentto my lecture on methodology at our institute. I can highly recommend the volume to lecturers and students alike. Professor Sabine Troeger, Geography Institute - Library, University of Bonn Reflexivity is aTable of ContentsChapter 1. Introduction: The Intellectualization of Method Chapter 2. (Post-)Positivism, Social Constructionism, Neorealism: Three Reference Points in the Philosophy of Science Chapter 3. Data-Oriented Methods: Empiricist Techniques and Procedures Chapter 4. Hermeneutics: Interpretation and Insight Chapter 5. Critical Theory: The Political and Ideological Dimension Chapter 6. Poststructuralism And Postmodernism: Destabilizing Subject and Text Chapter 7. Language/Gender/Power: Discourse Analysis, Feminism and Genealogy Chapter 8. On Reflexive Interpretation: The Play of Interpretive Levels Chapter 9. Applications of Reflexive Methodology: Illustrations Chapter 10. Applications of Reflexive Methodology: Criteria and Strategies

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