Business negotiation Books

Book SynopsisRejection? It's nothing to be afraid of …Maybe you avoid situations where you might be rejected. You don't apply for that dream job. You don't ask for that pay rise. You don’t ask that person on a date. But it doesn't have to be that way – the only thing standing between you and your goals … is you. Jia Jiang had allowed his fear of rejection to rule his life. But he decided to take radical action: he quit his job and spent 100 days deliberately seeking out scenarios where he would likely be rejected, from ordering donuts interlinked and iced like the Olympic rings to asking to pilot a light aircraft. And something remarkable happened; Jia not only learned how to cope with rejection but also discovered that even the most outrageous request may be granted – if you ask in the right way.In this infectiously positive book Jia shares what he learned in his 100 Days of Rejection, explaining how to turn a 'no' into a 'yes', and revealing how you too can become Rejection Proof and achieve your dreams.Trade Review[An] entertaining study of rejection in all its many manifestations. * Daily Mail *Jia's compelling and inspiring book is a wonderful example of how shifting our perspective can allow us to really see what makes us tick. -- Dan Ariely, author of Predictably IrrationalRejection Proof smashes fear in the face with a one-two punch. You'll laugh out loud at Jia's crazy social experiments, but you'll also go away thinking differently about what you can accomplish. * Chris Guillebeau, author of The Happiness of Pursuit and The $100 Startup *I hope you buy two copies of this book because as soon as you read it, you'll want to give it to someone else who needs a boost of bravery too. * Jon Acuff, author of Do Over and Start *Rejection Proof is a fun, thoughtful examination of how to overcome our fears and dare to live more boldly. You have no idea what you can achieve until you try! * Nancy Duarte, author of Slide:ology *

Read more less

Book SynopsisWhat if you could combine the agility, adaptability, and cohesion of a small team with the power and resources of a giant organization?When General Stanley McChrystal took command of the Joint Special Operations Task Force in Iraq in 2003, he quickly realized that conventional military tactics were failing. The allied forces had a huge advantage in numbers, equipment and training - but none of the enemy''s speed and flexibility.McChrystal and his colleagues discarded a century of conventional wisdom to create a ''team of teams'' that combined extremely transparent communication with decentralized decision-making authority. Faster, flatter and more flexible, the task force beat back al-Qaeda.In this powerful book, McChrystal and his colleagues show how the challenges they faced in Iraq can be relevant to any leader. Through compelling examples, the authors demonstrate that the ''team of teams'' strategy has worked everywhere from hospital emergeTrade ReviewIn addition to being a fascinating and colourful read, this book is an indispensable guide to organizational change * Walter Isaacson, from the foreword *This is a bold argument that leaders can help teams become greater than the sum of their parts * Charles Duhigg, author of The Power of Habit *Team of Teams is erudite, elegant, and insightful. An unexpected and surprising wealth of information and wonder, it provides a blueprint for how to cope with increasing complexity in the world. A must read for anyone who cares about the future - and that means all of us * Daniel Levitin, author of The Organized Mind *

Read more less

Book Synopsis______________________________THE NUMBER ONE BESTSELLER FROM THE 45th PRESIDENT OF THE UNITED STATES'I like thinking big. I always have. To me it's very simple: If you're going to be thinking anyway, you might as well think big.' – Donald J. TrumpHere is Trump in action – how he runs his business and how he runs his life – as he meets the people he needs to meet, chats with family and friends, clashes with enemies, and changes the face of the New York City skyline.But even a maverick plays by the rules, and Trump has formulated eleven guidelines for success. He isolates the common elements in his greatest deals; he shatters myths; he names names, spells out the zeros, and fully reveals the deal-maker's art. And throughout, Trump talks – really talks – about how he does it.Trump: The Art of the Deal is an unguarded look at the mind of a brilliant entrepreneur and an unprecedented education in the practice of deal-making. It's the most streetwise business book there is – and the ultimate read for anyone interested in making money and achieving success, and knowing the man behind the spotlight.Trade ReviewTrump makes one believe for a moment in the American dream again. * New York Times *A chatty, generous, chutzpa-filled autobiography. * New York Post *Donald Trump is a deal maker. He is a deal maker the way lions are carnivores and water is wet. * Chicago Tribune *

Read more less

Book SynopsisThe authors of the classic Difficult Conversations teach you how to take criticism productively in Thanks for the Feedback.We get feedback every day of our lives, from friends and family, colleagues, customers, and bosses, teachers, doctors, and strangers. We''re assessed, coached, and criticized about our performance, personalities and appearance.We know that feedback is essential for professional development and healthy relationships - but we dread it and even dismiss it. That''s because while want to learn and grow, we also want to be accepted just as we are.Thanks for the Feedback is the first book to address this tension head on. In it, the world-renowned team behind the Harvard Negotiation Project offer a simple framework and powerful tools, showing us how to take on life''s blizzard of comments and advice with curiosity and grace.''I''ll admit it: Thanks for the Feedback made me uncomfortable. And that''s one reason I liked it so much. With keen insight and lots of practical takeaways, it reveals why getting feedback is so hard - and then how we can do better'' Daniel H. Pink, author of To Sell Is Human and Drive''Thanks for the Feedback is a road map to more self-awareness, greater learning, and richer relationships. A tour de force'' Adam Grant, Wharton professor and author of Give and TakeDouglas Stone and Sheila Heen are Lecturers on Law at Harvard Law School and cofounders of Triad Consulting. Their clients include the White House, Citigroup, Honda, Johnson & Johnson, Time Warner, Unilever, and many others. They are co-authors of the international bestseller Difficult Conversations. Stone lives in Cambridge, MA. Heen lives with her husband and three children in a farmhouse north of Cambridge, MA.Trade ReviewI'll admit it: Thanks for the Feedback made me uncomfortable. And that's one reason I liked it so much. With keen insight and lots of practical takeaways, it reveals why getting feedback is so hard - and then how we can do better -- Daniel H. Pink, author of To Sell is Human and DriveThanks for the Feedback is a road map to more self-awareness, greater learning, and richer relationships. A tour de force -- Adam Grant, Wharton professor and author of Give and TakeImagine an organisation where everyone is actually good at receiving feedback. People would learn and grow. Impossible, you say? Thanks to this insanely original and powerful book, maybe not -- Judy Rosenblum, former chief learning officer of Coca-Cola and founder of Duke Corporate Education

Read more less

Book SynopsisCombines insights from Western psychology and Eastern philosophy with practical applications from real business situations and everyday life. This book shows that the ability to achieve mastery over how we interact with each other comes from within, from the "center" where desires, thoughts, feelings, and impulses to take action live side-by-side.Trade Review"Winning from Within is bound to change forevermore the way leaders are developed. Its ideas and inspiration will take the business world by storm." -- Peter Guber, CEO, Mandalay Entertainment, and bestselling author of Tell To Win "A remarkable contribution from a new voice. If you read one leadership book this year, pick Winning from Within." -- Marshall Goldsmith, bestselling author of What Got You Here Won't Get You There "Erica Ariel Fox is an innovator in integrating transformational work with practical approaches to negotiation and leadership. Her new method will make a difference at work and home alike." -- Deepak Chopra, author of The Soul of Leadership "Erica Ariel Fox has created an imaginative, innovative, and powerful toolbox for helping manage our inner world. Winning from Within maps a path to a better life." -- Dan Goleman, bestselling author of Emotional Intelligence "A practical, illuminating guide to living our values and bringing wisdom to difficult situations. A wonderful resource for anyone who seeks a richer, more satisfying life." -- Sharon Salzburg, bestselling author of Real Happiness "As a colleague, I've watched Erica develop groundbreaking work over many years at Harvard Law School. She is the right person at the right time to offer a new, more integrated, model of negotiation for people practicing leadership in business, in government and in non-profit organizations." -- Ronald A. Heifetz, co-founder of the Center for Public Leadership at the John F. Kennedy School of Government, Harvard University; author of Leadership Without Easy Answers and Leadership on the Line "Erica Ariel Fox knows how to transform her audience and really make them think, question their beliefs, and change for the better. She is a cutting edge thought leader and change agent." -- Puja Sehgal Jaspal, Principal, Google Compensation Team, GOOGLE "Winning from Within is an epiphany and inner guidebook in one. It reveals how our goals and dreams can be reached through knowing and acting from our best selves, but more importantly it teaches us how to actually do this, in work and life." -- C. Geoffrey McDonough, MD, President & CEO SOBI "Winning from Within offers a powerful and practical method for character development, a missing link in leadership development that is increasingly essential for new and seasoned executives alike. Fox's unerring, beautiful prose makes the journey toward a better self one that you won't want to miss. -- Amy C. Edmondson, Novartis Professor of Leadership and Management, HARVARD BUSINESS SCHOOL, Author, Teaming: How organizations learn, innovate and compete in the knowledge economy "Every so often a star is born, illuminating what we thought was commonplace and fundamentally rearranges the way we think. Erica Ariel Fox is such a star. She offers dazzling, deeply transformational insights, not merely into what we do, but into who we are. Read her. Your life could change." -- Kenneth Cloke, author of Mediating Dangerously Founder of Mediators Beyond Borders "After 25 years in the business, Winning From Within was simply the most impactful training I have ever experienced." -- Brian Ratte, North America Sales Leader, Industry Solutions, IBM "Spend time with Fox exploring the inner dynamics of negotiation and you'll discover a new way of seeing oneself as a leader and human being. Deep conversations, experiential learning, and self-directed practices all help 'interesting ideas' drop from the head into the heart where they transform into personal commitments." -- Larry Dressler, Author, Standing in the Fire "Many have discussed the characteristics of successful leaders; far fewer have illuminated how to be [emphasis] a more effective leader. Erica Ariel Fox provides invaluable advice here that is both insightful and pragmatic - clarifying the powerful ways in which the inner lives of leaders shape their external effectiveness." -- Mike Anderson, Chief Innovation Officer and Head of Leadership Services, Spencer Stuart "Winning from Within revolutionizes our state of leadership education for students and global leaders both in private and public sectors. It is exactly the guidebook we need as we navigate unchartered waters into the future." -- Dr. Mariko Gakiya, Faculty Director, Global Leadership Program of The University of Tokyo "Erica Ariel Fox has a wonderfully engaging style-clear, funny, touching. In this appealingly personal, professional, and practical book, Fox brings the world of negotiation to a whole new level, by including the missing dimension: the 'inner game' -- Robert Kegan and Lisa Lahey, authors of Immunity to Change Faculty, Harvard University Graduate School of Education "Erica has the magical ability to meet people exactly where they are at any given moment. You simply have to experience her and the unforgettable energy she brings to the room." -- Jodi Hallstrom, US Department of Agriculture "I thought I knew myself, but not at the depths I found here. Erica introduced me to myself at a deeper level than I even knew was possible." -- Linda Goodman, Idaho Human Rights Commission "I've worked with Erica and her team for years with both senior executives and line leaders. If you want to create a high performance culture, you don't want to miss Winning from Within." -- Marko Satarain, Sr. Director, Head of Talent, Levi Strauss & Co. It's all good shorthand for practical introspection and guidance toward making lasting improvements, not by focusing on behavior or personality type, but by integrating all the parts that make us who we are. -- Publishers Weekly "Erica is simply one of the best leadership teachers of our time. Her book will change your life. It changed mine." -- Nate Boaz, Partner, McKinsey & Company "Fox reports that the ability to "lead yourself" is today's new leadership requirement, and this timely book is a must-read for library patrons interested in all levels of management." -- Booklist

Read more less

Book SynopsisThe 10th anniversary edition of the classic guide to handling life''s toughest conversationsWhat is a difficult conversation?Asking for a pay rise, saying ''no'' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we''re not engaging in one dialogue but three:- The what happened conversation (what do we believe was said and done)- The feelings conversation (the emotional impact on everyone involved) - The identity conversation (what does this mean for everyone''s opinion of themselves)Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, pro

Read more less

Book SynopsisNegotiating is something that we all do, whether at work or at home. But what if we come across someone who just won't give in? How can we defend ourselves against manipulation? And how do we say 'no' without compromising a deal?Legend has it that the Kremlin school of negotiation was born in Russia in the 1920s, under the rule of Joseph Stalin, and it still has its followers and advocates to this day.Using the official Kremlin method and years of business experience, Igor Ryzov guides us through the most effective techniques in negotiating terms that satisfy both parties. From knowing how to get the most information about a potential deal, to how to read your counterpart, and advice on defusing tension, this comprehensive handbook ensures a mutually acceptable resolution that leaves you walking away successful.With practical examples, and exercises to hone your negotiating skills, The Kremlin School of Negotiation will offer the tools you need to master any deal.

Read more less

Book SynopsisLEARN FROM THE MASTER OF SALES AND PERSUASIONJordan Belfort - immortalized by Leonardo DiCaprio in the hit movie The Wolf of Wall Street - reveals the step-by-step sales and persuasion system proven to turn anyone into a sales-closing, money-earning rock star.For the first time ever, Jordan Belfort opens his playbook and gives readers access to his exclusive step-by-step system-the same system he used to create massive wealth for himself, his clients, and his sales teams. Until now this revolutionary program was only available through Jordan''s $1,997 online training. Now in WAY OF THE WOLF, Belfort is ready to unleash the power of persuasion to a whole new generation of readers, revealing how anyone can bounce back from devastating setbacks, master the art of persuasion, and build wealth. Every technique, every strategy, and every tip has been tested and proven to work in real-life situations.Written in his own inimitable voice, WAY OF THE WOLF

Read more less

Book SynopsisFrom two leaders in executive education at Harvard Business School, here are the mental habits and proven strategies you need to achieve outstanding results in any negotiation.Whether you’ve “seen it all” or are just starting out, Negotiation Genius will dramatically improve your negotiating skills and confidence. Drawing on decades of behavioral research plus the experience of thousands of business clients, the authors take the mystery out of preparing for and executing negotiations—whether they involve multimillion-dollar deals or improving your next salary offer.What sets negotiation geniuses apart? They are the men and women who know how to:•Identify negotiation opportunities where others see no room for discussion•Discover the truth even when the other side wants to conceal it•Negotiate successfully from a position of weakness•Defuse threats, ultimatums, lies, and other hardball tactics•Overcome resistance and “sell” proposals using proven influence tactics•Negotiate ethically and create trusting relationships—along with great deals•Recognize when the best move is to walk away•And much, much moreThis book gets “down and dirty.” It gives you detailed strategies—including talking points—that work in the real world even when the other side is hostile, unethical, or more powerful. When you finish it, you will already have an action plan for your next negotiation. You will know what to do and why. You will also begin building your own reputation as a negotiation genius.

Read more less

Book SynopsisThe second edition of the essential guide, updated with new research and observations to help twenty-first century organizations create models for effective collaboration.Collaborative skills have never been more important to a company’s success and these skills are essential for every worker today.

Read more less

Book SynopsisWhen it comes to persuasion, success can begin before you say a word.‘An instant classic.’ Forbes‘Utterly fascinating.’ Adam Grant, author of Originals and Give and Take‘Shockingly insightful.’ Chip Heath, co-author of Switch and Made to Stick NEW YORK TIMES BESTSELLERIn his global bestseller Influence, Professor Robert Cialdini transformed the way we think about the craft of persuasion. Now he offers revelatory new insights into the art of winning people over: it isn’t just what we say or how we say it that counts, but also what goes on in the moments before we speak.This is the world of ‘pre-suasion’, where subtle turns of phrase, seemingly insignificant visual cues, and apparently unimportant details of location can prime people to say ‘yes’ even before they are asked. And as Cialdini reveals, it’s a world you can master. If you understand the tools of pre-suasion, you will better placed to win a debate, get support for an idea or cause, promote a campaign – even persuade yourself to do something you find difficult.Drawing on the latest research, and packed with fascinating case studies, Pre-Suasion is a masterclass in enhancing your powers of influence.‘Mind-blowing.’ Management Today‘Accessible and intellectually rigorous.’ Books of the Year, The Times‘Fascinating, fluent and original.’ Tim Harford, author of The Undercover Economist Strikes BackTrade ReviewAn essential tool for anyone serious about science based business strategies. Pre-Suasion is well worth the long wait, and is destined to be an instant classic. The book belongs on the shelf of anyone in business, from the CEO to the newest salesperson. * Forbes *A fascinating, fluent and original book from one of the giants of behavioural science. -- Tim Harford, author of The Undercover Economist Strikes BackIt's a book that is guaranteed to be a bestseller among marketeers, but it should also be a must-read for any professional or consumer – in other words, all of us. -- David Halpern, CEO, the Behavioural Insights Team, author of Inside the Nudge UnitCialdini is no foubt the godfather of persuasion, and I wouldn't be surprised if Pre-Suasion causes another revolution in the influence arena … it is mind-blowing * Management Today *The great social psychologist Robert Cialdini has written another timeless and indispensable book about the psychology of influence. I'll be recommending it for years and years. -- Amy Cuddy, author of PresenceAn utterly fascinating read on how the most important drivers of persuasion aren't the words we choose in the moment, but how we set the stage beforehand. Robert Cialdini is the world's foremost expert on influence, and you will never look at it the same way again. -- Adam Grant, author of Originals and Give and TakeCialdini collates an impressive array of studies suitable for academic and general readers. -- Books of the Year * Times Higher Education *No social psychologist's research has been used more often or successfully than that of Robert Cialdini, who literally "wrote the book" on influence. Now, he's done it again, showing us the power of the moment before an attempt to persuade. This is classic Cialdini - authoritative, original, and immediately practical. -- Richard H. Thaler, co-author of Nudge and author of MisbehavingRobert Cialdini's Influence is, by a wide margin, the book that I recommend most often. Pre-Suasion may be even more shockingly insightful. -- Chip Heath, co-author of Switch and Made to StickBoth accessible and intellectually rigorous -- Books of the Year * The Times *No stone is left unturned … Cialdini builds a convincing and lushly written case * People Management *His trove of findings and case studies covers how our focal points determine who we see as influential * Nature *[Cialdini] argues that the content of an advertisement or selling strategy is less important than the context. You can try to improve your core pitch as much as you like, but if you haven’t paid attention to background circumstances (such as the film people were watching at the time), you won’t get anywhere. -- Matthew Syed * The Times *Cialdini, author of the best-selling Influence, returns with a book that points out how setting the scene for your audience — “pre-suading” them — is as important as the message itself. -- Best Books of 2016 * Financial Times *Cialdini's classic work, Influence, added some real science to the art of sales and marketing. In this sequel, he extends his original work and reveals how the human mind works in buying situations. Essential stuff. -- Best Sales and Marketing Book of the Year * Inc. *Builds on [Cialdini's] pioneering text Influence, which was released in 1984 and sold three million copies worldwide . . . Introduces the idea of timing to the ideas of Influence and pushes them into the digital age. * Independent *Pre-Suasion is packed with new research, tactics and insights . . . An instant classic. * Entrepreneur *Exhaustively reviews the research not on how to influence others but on how to make people ready to be influenced . . . Compelling. * Wall Street Journal *Robert Cialdini is perhaps the foremost expert on effective persuasion . . . The book provides a vast catalogue of research and techniques, many of them marketing related. * Harvard Business Review *[Both a] work of cutting-edge scholarship and an insightful guide to the strange working of the human mind, Pre-Suasion packs a good punch for business leaders who want to understand their customers. * Belfast Book Review *Table of Contents i: Acknowledgments ii: Author's Note Part 1: PRE-SUASION: THE FRONTLOADING OF ATTENTION 1: PRE-SUASION: An Introduction 2: Privileged Moments 3: The Importance of Attention . . . Is Importance 4: What's Focal Is Casual 5: Commanders of Attention 1: The Attractors 6: Commanders of Attention 2: The Magnetizers Part 2: PROCESSES: THE ROLE OF ASSOCIATION 7: The Primacy of Associations: I Link, Therefore I Think 8: Persuasive Georgraphies: All The Right Places, All the Right Traces 9: The Mechanics of Pre-Suasion: Causes, Constraints, and Correctives Part 3: BEST PRACTICES: THE OPTIMIZATION OF PRE-SUASION 10: Six Main Roads to Change: Broad Boulevards as Smart Shortcuts 11: Unity 1: Being Together 12: Unity 2: Acting Together 13: Ethical Use: A Pre-Pre-Suasive Consideration 14: Post-Suasion: Aftereffects iii: References iv: Notes v: Index

Read more less

Book SynopsisWhether you need to ask for a raise at work, request a better hotel room while you're on holiday, or even debate with your stubborn teenager at home, you can learn effective and powerful negotiation skills to help you get the best deal every time.In this fully revised and updated fourth edition of the worldwide success Everything is Negotiable, expert negotiator Gavin Kennedy walks you through all the techniques and tricks you need to get the best deal in any situation. With chapters on such subjects as making your offer count, dealing with intimidation and getting it in writing, as well as self-assessment tests to help chart your progress, Everything is Negotiable is a one-stop shop for anyone who wants to improve their negotiation skills. Superbly practical and insightful, this essential guide will make sure you come out top in any negotiation.

Read more less

a huge range and FREE tracked UK delivery on ALL orders.

Read more less

Book SynopsisLearn to be a better negotiator--and achieve the outcomes you want.If you read nothing else on how to negotiate successfully, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you avoid common mistakes, find hidden opportunities, and win the best deals possible.This book will inspire you to: Control the negotiation before you enter the room Persuade others to do what you want--for their own reasons Manage emotions on both sides of the table Understand the rules of negotiating across cultures Set the stage for a healthy relationship long after the ink has dried Identify what you can live with and when to walk away This collection of articles includes: "Six Habits of Merely Effective Negotiators" by James K. Sebenius; "Control the Negotiation Before It Begins" by Deepak Malhotra; "Emotion and the Art of Negotiation" by Alison Wood Brooks; "Breakthrough Bargaining" by Deborah M. Kolb and Judith Williams; "15 Rules for Negotiating a Job Offer" by Deepak Malhotra; "Getting to Si, Ja, Oui, Hai, and Da" by Erin Meyer; "Negotiating Without a Net: A Conversation with the NYPD's Dominick J. Misino" by Diane L. Coutu; "Deal Making 2.0: A Guide to Complex Negotiations" by David A. Lax and James K. Sebenius; "How to Make the Other Side Play Fair" by Max H. Bazerman and Daniel Kahneman; "Getting Past Yes: Negotiating as if Implementation Mattered" by Danny Ertel; "When to Walk Away from a Deal" by Geoffrey Cullinan, Jean-Marc Le Roux, and Rolf-Magnus Weddigen.

Read more less

Book SynopsisA wise man once described effective influencing as “the ability to move an idea from your mind to my mind and to move me with the idea”. Those few words sum up what you need to do to influence effectively. Passport to Results is a handy, pocket-sized workbook which should be used alongside Influencing for Results in Organisations, to guide you through that process: developing your abilities, clarifying your ideas, choosing your strategies, connecting with the people you are influencing, and getting what you want. Based on 30 years of development in 30 different countries Influencing for Results in Organisations combines theory, success stories, and a seven-step planning guide to help you expand your range of influencing skills. It will move you from occasionally getting what you want – and not knowing how you got it—to frequently getting what you want – and knowing how you did it, so that you can do it again.

Read more less

Book SynopsisNegotiation is a critical skill needed for effective management.Table of ContentsChapter 1: The Nature of Negotiation Chapter 2: Strategy and Tactics of Distributive Bargaining Chapter 3: Strategy and Tactics of Integrative Negotiation Chapter 4: Negotiation: Strategy and Planning Chapter 5: Ethics in Negotiation Chapter 6: Perception, Cognition, and Emotion Chapter 7: Communication Chapter 8: Finding and Using Negotiation Power Chapter 9: Influence Chapter 10: Relationships in Negotiation Chapter 11: Agents, Constituencies, and Audiences Chapter 12: Coalitions Chapter 13: Multiple Parties and Groups in Negotiations Chapter 14: Individual Differences I: Gender and Negotiation Chapter 15: Individual Differences II: Personality and Abilities Chapter 16: International and Cross‐Cultural Negotiation Chapter 17: Managing Negotiation Impasses Chapter 18: Managing Difficult Negotiations Chapter 19: Third‐Party Approaches to Managing Difficult Negotiations Chapter 20: Best Practices in Negotiations

Read more less

Book SynopsisWe all negotiate every day, yet few people ever learn how to negotiate. Those who do usually learn the old-school, adversarial approach that is only useful in a one-off negotiation where you will never see the other party again. However, such transactions are becoming increasingly rare because most of us deal with the same people repeatedly-our spouses and children, our friends and colleagues, our customers and bosses. We need to achieve successful results for ourselves while maintaining healthy relationships with our negotiating partners. In today's interconnected world, a win-win outcome is fast becoming the only acceptable result. This book will show you how to get that win-win. You will also learn how to: distinguish interests from positions and uncover hidden interests use negotiating alchemy to create value out of nothing appreciate the beauty of no on your way to yes force your counterpart to consider your needs frame issues to your advantage recognize when to make the first offer make and demand concessions know when to compromise and when to try for something better develop a powerful Plan B so you cannot lose manage emotions, biases, and other psychological pitfalls use common negotiating tactics and counter-tactics overcome an impasse negotiate successfully with powerful counterparts prepare for any negotiation using an eight-step template and much more!

Read more less

Book SynopsisA global security expert draws on psychological insights to help you master the art of social engineering—human hacking.

Read more less

Book SynopsisShortlisted for The Business Book Awards and the Fingerprint AwardsThe indispensable Sunday Times bestselling guide to succeeding in negotiations where failure is not an option, from one of the world''s most experienced kidnap for ransom negotiators.Scott Walker has probably one of the most difficult jobs in the world. When pirates have hijacked a ship, when a criminal gang has kidnapped someone, when an entire company''s future is being held to ransom from a cyber-attack, Scott is the person who gets called in. He has successfully negotiated more than 300 such incidents using the principles in this book.His methods, centred in empathy, active listening, trust-based influence and emotional control, will help you achieve the outcome you want. Regardless of whether you''re an executive in a multi-national organisation, the owner of a small business, a local sports team coach or running the family household, you''re negotiating

Read more less

Book SynopsisThe classic resource for effective mediation - now fully updated and expandedThe popular Mediator''s Handbook presents a time-tested, adaptable model for helping people work through conflict. Starting with a new chapter on assessing conflict and bringing people to the table, it explains the process step-by-step, from opening conversations and exploring the situation, through the phases of finding resolution-deciding on topics, reviewing options, and testing agreements. The Toolbox section then details the concepts and skills a mediator needs in order to: Understand the Conflict Support the people Facilitate the process Guide decision-making. The Mediator''s Handbook''s emphasis is on what the mediator can do or say NOW, and on the underlying principles and core methods that can help the mediator make wise choices. Long a popular course textbook for high schools, Table of ContentsPreface Overview What is mediation? A useful tool What makes mediation work? The mediator's role The anatomy of the mediation process The anatomy of a session Process-centered mediation Guiding principles Mediation terms THE PROCESS Getting to the Table Can mediation help this situation? How people find a mediator Voluntary or mandatory? Initial conversations Do they want to participate? Defining the scope Approaching the other parties Should I be the mediator? Pre-mediation agreements and review Choosing a location The Mediation Session Part I: Exploring the Situation Preparing yourself, co-mediators Setting up Opening Opening: Welcome & warm-up Opening: Logistics Opening: Orientation Opening: Participants' role, willingness Listening to Each Perspective The Exchange The Exchange: Facilitating The Exchange: Tasks & flow Clarify information Check out interpretations Listen for their concerns Example + impact Restate their interests Note other relevant interests Encourage empathy and reconciliation Transition to Reaching Resolution Separate Conversations Uses for Separate Conversations Breaking for Separate Conversations Separate Conversations: Template The Mediation Session Part II: Reaching Resolution Reaching Resolution Reaching Resolution: Sequence Topic List Topic List: Why it is crucial Topic List: Drafting Topic List: Wording Midpoint check-in Options Options: Together come up with ideas Options: Gut, interests, workability Options: Reality testing Decisions Decisions: Gut, interests, workability Decisions: Emotions, hesitations Writing the Agreement Writing the Agreement: Specifics Writing the Agreement: Positive framing Closing Afterwards: Wrapping up Multiple sessions THE TOOLBOX Understanding Conflict Disputes & conflicts Metaphors for understanding conflict The conflict core Common effects of conflict The pleasures of conflict When things heat up The way out is through The Conflict Triangle People, Process, Problem Which mode are you in? Supporting the People Supporting the people: Main skills Setting the tone Level of formality, taking notes Confidentiality in practice Giving your full attention Elements of full attention Acknowledging Handling judgmental remarks Protecting From adversarial mode to cooperative mode Avoid this Kettle of Fish Attending to comfort & accessibility Language and hearing difficulties Working with people in all their variety Finding commonalities Scenarios: Emotionally difficult situations 111 Facilitating the Process Facilitating the process Impartial facilitation Structuring the session Structuring the discussion When you can be directive When to consult Keeping on track Crafting questions Crafting questions: Word with care Crafting questions: Spin it positive Crafting questions: Follow up for clarification Kinds of rewording Reflecting back Summarizing Summarizing: Its many uses Working visually When to intervene When to intervene: Stopping the momentum When to intervene: Slowing the process down Is it time to quit? Ending a mediation Scenarios: Facilitation challenges Solving the Problem Participants' starting point: Power & rights Changing the "positions" mindset Interests Layers of interests Why interests matter Finding space for solutions Reframing Checking out (mis)interpretations Lies, perceptions, deceptions Plain description of facts and needs Flip it! ? Outcome-focused interests Tactful wording of interests and topics Summary of interests Topic List examples Eliciting ideas: Brainstorming Eliciting ideas: Opening up possibilities Can mediators suggest options? Visual aids for making decisions Types of resolution "Typical" or "good enough" resolutions What-ifs Fallbacks: Contingencies, uncertainties Step-down agreements: Smaller scope When there's no agreement Final review: Workability Final review: Future Sample agreements Scenarios: problem-solving challenges 173 Going Further Going further Adapting the process Mediating with children & teens Mediating across generations Mediating family conflicts Mediating employee conflicts Participant evaluation Mediator evaluation of a mediation Evaluating yourself The Handbook "soup pot" Authors & contributors Organizational support Index

Read more less

Book SynopsisWhen discussing being stuck in a "win-win vs. win-lose" debate, most negotiation books focus on face-to-face tactics. Yet, table tactics are only the "first dimension" of David A. Lax and James K. Sebenius' pathbreaking 3-D Negotiation (TM) approach, developed from their decades of doing deals and analyzing great dealmakers. Moves in their "second dimension"--deal design--systematically unlock economic and noneconomic value by creatively structuring agreements. But what sets the 3-D approach apart is its "third dimension": setup. Before showing up at a bargaining session, 3-D Negotiators ensure that the right parties have been approached, in the right sequence, to address the right interests, under the right expectations, and facing the right consequences of walking away if there is no deal. This new arsenal of moves away from the table often has the greatest impact on the negotiated outcome. Packed with practical steps and cases, 3-D Negotiation demonstrates how superior setup moves plus insightful deal designs can enable you to reach remarkable agreements at the table, unattainable by standard tactics.

Read more less

Book SynopsisLeigh Thompson is a Distinguished Professor of Dispute Resolution & Organizations at the Kellogg School of Management at Northwestern University. She directs the Leading High Impact Teams executive program, the Kellogg Team and Group Research Center, and co-directs the Negotiation Strategies for Managers program. An active scholar and researcher, she has published more than 110 research articles and chapters and has authored 9 books, including: Creative Conspiracy: The New Rules of Breakthrough Collaboration, The Mind and Heart of the Negotiator, Making the Team, Organizational Behavior Today, Creativity and Innovation in Organizational Teams, Shared Knowledge in Organizations, Negotiation: Theory and Research, The Social Psychology of Organizational Behavior, and Confl ict in Organizational Groups. Thompson speaks and conducts workshops on negotiation teamwork, collaboration, and creativity skills for large and small organizations across the globe.Table of ContentsIntroduction vii Part 1: Negotiation: A 30,000-foot view 1 Truth 1: Negotiation: A natural gift? 3 Truth 2: The magic bullet: Preparation 7 Truth 3: Your industry is unique (and other myths) 11 Truth 4: Win–win, win–lose, and lose–lose negotiations 15 Truth 5: Four sand traps in the golf game of negotiation 19 Truth 6: If you have only one hour to prepare 23 Part 2: The bottom line on bottom lines 27 Truth 7: Identify your BATNA 29 Truth 8: Develop your reservation price 33 Truth 9: It’s alive! Constantly improve your BATNA 37 Truth 10: Don’t reveal your BATNA 41 Truth 11: Don’t lie about your BATNA 45 Truth 12: Signal your BATNA 49 Truth 13: Research the other party’s BATNA 53 Part 3: Black belt negotiation skills 55 Truth 14: Set optimistic but realistic aspirations 57 Truth 15: The power of making the fi rst off er 61 Truth 16: What if the other party makes the fi rst off er? 65 Truth 17: Plan your concessions 69 Truth 18: Be aware of the “even-split” ploy 73 Truth 19: Reveal your interests 77 Truth 20: Negotiate issues simultaneously, not sequentially 81 Truth 21: Logrolling (I scratch your back, you scratch mine) 85 Truth 22: Make multiple off ers of equivalent value simultaneously 89 Truth 23: Postsettlement settlements 93 Truth 24: Contingent agreements 97 Part 4: Psychology 101 Truth 25: The reciprocity principle 103 Truth 26: The reinforcement principle 107 Truth 27: The similarity principle 111 Truth 28: The anchoring principle 115 Truth 29: The framing principle 119 Part 5: People problems (and solutions) 123 Truth 30: Responding to temper tantrums 125 Truth 31: How to negotiate with someone you hate 129 Truth 32: How to negotiate with someone you love 133 Truth 33: Of men, women, and pie-slicing 137 Truth 34: Your reputation 141 Truth 35: Building trust 145 Truth 36: Repairing broken trust 149 Truth 37: Saving face 153 Part 6: I-negotiations and E-negotiations 157 Truth 38: Negotiating on the phone 159 Truth 39: Negotiating via email and the Internet 163 Truth 40: When negotiations shift from relational to highly transactional 167 Truth 41: Negotiating across generations 171 Truth 42: Negotiating with diff erent organizational cultures 175 Truth 43: Negotiating with diff erent demographic cultures 179 Part 7: Negotiation Yoga 183 Truth 44: What’s your sign? (Know your disputing style) 185 Truth 45: Satisfi cing versus optimizing 189 Truth 46: Are you an enlightened negotiator? 193 References 197 Acknowledgments 203 About the Author 204

Read more less

Book SynopsisStephen C. Young FIRC, ICF, ACSTH, is the founder and principle coach of Proactive Persuasion, a leading UK training consultancy specialising in the delivery of unique immersion-style seminars about persuasion. He is a professionally qualified career and management coach and has twenty five years' experience in the recruitment industry. He worked for a selection of advertising and executive search consultancies before in 1993 establishing his own highly successful executive search consultancy which he ran in Central London for twelve years employing a specialist team.Table of ContentsForeword About the Author Introduction Part One: Talking To The Subconscious Chapter 1 - Embedded Commands and Suggestions Part Two: Persuasive Language Patterns Chapter 2 - The Redefine Chapter 3 - The Agreement Frame Chapter 4 - Linguistic Mathematics Chapter 5 – Rapport Chapter 6 - Magical Because Chapter 7 - Awareness Patterns Chapter 8 - Verbal Pacing and Leading Chapter 9 - Feel Felt Found Chapter 10 - Internal Representations Chapter 11 - Motivational Direction Chapter 12 - Testing for the Truth Chapter 13 - Parts Therapy Chapter 14 - The Quotes Pattern Chapter 15 - Persuasive Body Language Part Three: Persuasive Questioning Technique Chapter 16 - Asking Persuasive Questions Part Four: Preparing to Persuade Chapter 17 - Questions to Ask Yourself Chapter 18 - Building Natural Confidence Chapter 19 - How to Practice Index

Read more less

Book SynopsisLEARN STRATAGIES FOR SUCCESSFUL DEAL MAKINGStar of the hit show Million Dollar Listing Los Angeles, Josh Flagg shares his secrets to mastering any negotiation in any industry and at any level. Throughout his career, Josh Flagg has faced off with challengers of all kinds in negotiations over the world’s most expensive and sought-after real estate. He has seen and put into practice what works and identified the “common tricks” that don’t. Josh has curated ten rules that, when applied to any deal, will significantly increase your chance of success, and make you the master negotiator your clients need you to be. Sample rules include: Rule #1: Don’t Sell Garbage- you are what you sell. Rule #2: You Only Have One Client- focus on the one you’re with. Rule #3: Up Your Attitude- be the person people want to represent them. Rule #8: Play the Psychologist- you a

Read more less

Book SynopsisInbox management can be the bane of your working life. If you are not careful, it can quickly become your main task and push aside the truly valuable work that you do. But it doesn't have to be that way.

Read more less

Book Synopsis

Read more less

Book SynopsisHow do some people bounce back with strength from daily setbacks, professional crises, or even intense personal trauma? This book reveals the key traits of those who emerge stronger from challenges, helps you train your brain to withstand the stresses of daily life, and presents an approach to an effective career reboot. This volume includes the work of; Daniel Goleman. Jeffrey A. Sonnenfeld. Shawn Achor. How to be human at work. HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.Trade ReviewHarvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organisations more effectively and to make a positive impact.

Read more less

Book SynopsisTable of ContentsAbout the Author vii Acknowledgments ix Preface — Context and relevance xi Chapter 1 – So You Think You Can Negotiate? 1 Chapter 2 – Virtual Negotiating 17 Chapter 3 – The Negotiation Clock Face 23 Chapter 4 – Why Power Matters 43 Chapter 5 – Time – The Distinct Advantage 65 Chapter 6 – The Ten Negotiation Traits 85 Chapter 7 – The 14 Behaviors that Make the Difference 101 Chapter 8 – The “E” Factor 135 Chapter 9 – Authority and Empowerment 163 Chapter 10 – Tactics and Values 183 Chapter 11 – Planning and Preparation That Helps You to Build Value 211 Final Thoughts 245 About The Gap Partnership 247 Index 249

Read more less

Book SynopsisAre you stuck in a career rut? Are your former peers progressing ahead of you? Are you doing all the hard work but getting none of the rewards? Are you wondering what everyone else seems to know that you don''t?Asking for a promotion ranks high on the list of life''s most anxiety-inducing activities. Putting yourself out there to higher-ups can be intimidating, and competition can be fierce, especially in the current economic climate. And, of course, what if they say no?But it''s also one of the most important things you can do for your career. If you want to move forward in your company or field, promotions are part of the game and they won''t just be handed to you - you have to work - and ask - for them. Ready to take that next step? Penguin Experts Series: Get Promoted will give you everything you need to know before the big conversation.

Read more less

Book SynopsisRichard Templar specialises in taking a common sense approach to obvious subjects and making the commonplace seem revelatory. He lives a semi-virtual existence in rural Devon.

Read more less

Book SynopsisSome people are born with a natural ''go-get-''em'' approach. For most of us, however, selling does not come naturally. This book demystifies the art of getting people to buy - whether it is as simple as convincing your friends to agree to your restaurant recommendation, or as complex as getting people to buy your million- dollar proposal at work.The book is a toolkit for self-exploration, analysis, learning and action plan development framed in a 5-week programme for building your unique sales self. Setting a clear objective for every week, it takes the reader through a simple 5-step programme: - Setting the foundation: the main principles of sales- Rational aspects of sales - Emotional aspects of sales - Connecting the dots: closuring and continuation of the sales cycle - Creating your personalised action plan and toolbox with aide memoires, frameworks and life hacks to use every dayEach chapter concludes with a summary of do''s and don''ts. The

Read more less

Book Synopsis

Read more less

Book SynopsisThe world's best negotiators have moved beyond the conventional wisdom by utilising cutting-edge studies and real-world results. It's time you did too. For over twenty years, David Sally has been teaching the art of negotiation at leading business schools and to executives at top companies. Now, using insights from social psychology and game theory, he delivers the proven, clear, actionable advice you need to stay one step ahead. By studying great examples, from Machiavelli to Wall Street, Xi Jinping and Barack Obama, he explores how the game’s masters navigate the field strategically, craftily, even emotionally. The best know every negotiation is different and that your tactics are, in part, determined by your opponent. One Step Ahead will make sure that you have what it takes to come out on top, no matter who you are facing across the table.Trade Review‘Entertaining and conversational, [One Step Ahead] is an important tool for getting to yes, as well as understanding exactly what will prompt an opponent to say it.’ -- Publishers Weekly‘[A]ppealing, well-written ... a deep, thoughtful master class on the 'negotiation game.' * Kirkus *'A beautifully written book which is wise, funny, scientific, and practical.' -- Colin F. Camerer, Professor of Behavioral Economics at Caltech'I might write, ‘Words matter.’ But David Sally writes, ‘Words present facts, question assumptions, express emotions, issue orders, declare war, elevate cardinals to Pope, sentence offenders to prison, create contracts and promises, and so on.’ That’s why his books are so much more fun to read than mine. This is the wisest, most readable book on negotiation I’ve seen. Destined to become a classic.' -- Robert H. Frank, author of Under the Influence: Putting Peer Pressure to Work'From defusing ultimatums to the art of persuasion, Dave Sally delivers master lessons on negotiation. This book offers brilliant, practical, and engaging advice gleaned from business titans, world leaders, and scholars.' -- Maurice Schweitzer, Professor at the Wharton School and coauthor of Friend & Foe

Read more less

Book SynopsisWhy do people become divided?What steps can we all take to reduce hostility and bring about understanding?Poles Apart has the answers.In Poles Apart, an expert on polarisation, a behavioural scientist and a professional communicator explain why we are so prone to be drawn into rival, often deeply antagonistic factions. They explore the shaping force of our genetic make-up on our fundamental views and the nature of the influences that family, friends and peers exert. They pinpoint the economic and political triggers that tip people from healthy disagreement to dangerous hostility, and the part played by social media in spreading entrenched opinions. And they help us to understand why outlooks that can seem so bizarre and extreme to us seem so eminently sensible to those who hold them.Above all, they show what practical and effective steps we can all take to narrow divisions, build respect for others, and create a greater degree of common understanding.____________________________________________________'Poles Apart is an extraordinary achievement: fresh, deeply authoritative, and entertaining on every page. Everyone talks about polarisation, but no one does it like Goldsworthy, Osborne, and Chesterfield. You'll finish this book wiser, kinder, and more hopeful than when you started it.' Jamie Susskind, author of Future Politics'A fascinating and thought-provoking analysis of the divisions between us, how we bridge them, how we reshape the world - and ourselves too. Essential reading.' Cathy Newman, presenter of Channel 4 News and author'Asks the best question I have ever heard. And, critically, offers solutions. A must read.' Rory Sutherland, Vice Chairman of Ogilvy UK, and author of Alchemy'Technology may have connected the world, but it's now being exploited to divide and polarise us. This is a pivotal moment for this book to be written, read and understood.' Peter Gabriel, musicianTrade ReviewIt's a great book and the spirit of it is so much nicer than all those you are totally wrong books. -- Matt Chorley * The Times *

Read more less

Book SynopsisWhether you're negotiating with an angry boss or a difficult colleague - or, indeed, a stubborn teenager - you can learn to use your emotions to help you achieve the result you want.Building Agreement shows you how to control the five 'core concerns' that motivate people:-- Express appreciation for what others think, feel or do-- Build affiliation and turn an adversary into a colleague-- Respect autonomy in others and gain autonomy in return-- Acknowledge status and simultaneously establish your own worth-- Choose a fulfilling role during the process of negotiatingUsing the latest research of the Harvard Negotiation Project, the group that brought you the groundbreaking book Getting to Yes, this is a superbly practical guide to mastering essential negotiating skills.Originally published in hardback under the title Beyond Reason.Trade ReviewMasters of diplomacy, Fisher and Shapiro, of the Harvard Negotiation Project, build on Fisher's bestseller (he coauthored Getting to Yes) with this instructive, clearly written book that addresses the emotions and relationships inevitably involved in negotiation * Publishers Weekly (starred review) *Written in the same remarkable vein as Getting to Yes, this book is a masterpiece ... I truly enjoyed it and felt edified by it -- Dr. Stephen R. Covey, author of The 7 Habits of Highly Effective PeopleThis is one of those unusual works that is so carefully constructed and written that you may find yourself praising its common sense and nodding easily in concurrence ... It is a book to reflect upon and that belongs on every negotiator's reference shelf * The Negotiator Magazine *The book is both profound and easy-to-read, based on a wide range of research and first-hand experience in negotiation. There is no interaction setting - public, professional or personal, local or international - where its recommendations will not be applicable -- Elise Boulding, Professor Emeritus at Dartmouth UniversityOver a lifetime of study and practice, Roger Fisher has transformed what we think about negotiation. His and Daniel Shapiro's new book extends this work in novel and insightful ways ... a must read for anyone who negotiaties, which is to say for all of us -- Elena Kagan, Dean, Harvard Law School and former associate counsel to the U.S. President

Read more less

Book SynopsisInsightful, enlightening and thought-provoking, leading Premier League lawyer Daniel Geey lifts the lid on the inner workings of modern football. Whether it is a manager being sacked, the signing of a new star player, television rights negotiations, player misconduct or multi-million-pound club takeovers, lawyers remain at the heart of all football business dealings. Written by leading Premier League lawyer Daniel Geey, who has dealt with all these incidents first hand, this highly accessible book explores the issues--from pitch to boardroom--that shape the modern game and how these impact leagues, clubs, players, and fans.Featuring insider anecdotes and expert contributions, Done Deal provides football fans with a fresh and authoritative perspective on all off-field football matters.Trade ReviewIt's a pleasure to work with Daniel and he has a great understanding of the football industry. His book should be a must read for football fans. * Freddie Ljungberg *Required reading… Done Deal does a full and comprehensive job of explaining the myriad complexities behind the game’s biggest transfer deals… An enlightening read on finances at football’s top tables. * FourFourTwo *Fascinating, brilliant and mind-boggling at times, this book takes you behind the scenes of football. What happens on the pitch is only part of the story. Done Deal is essential reading if you want to get close to the full picture. -- Tony Evans * Evening Standard and ESPN *Done Deal is a testament not only to Daniel's vast knowledge on his subject, but also to his ability to present even the most complex ideas in a clear and vivid way. -- Gianluca VialliOne of the most sought-after advisers for players, agents and clubs. * Financial Times *A myth-busting and hugely entertaining look at the ever more complex machinations of the beautiful game. Essential. -- Raphael HonigsteinIf you want to know and understand how football really works, this is the book for you. -- Guillem BalaguéTable of ContentsForeword by Gianluca Vialli The changing game 1. The football ecosystem 2. Player transfers and contracts 3. Agents 4. Clubs 5. Youth development 6. Managers 7. Footballers and managers behaving badly 8. The global game 9. Football broadcasting Extra time About the author Acknowledgements Index

Read more less

Book SynopsisCatalyst will transform your approach to networking, making it fun and infinitely more effective. A good business developer, prospector and networker knows how to create a positive connection with the people they meet. They are the catalyst that creates a chemical reaction between strangers, and they know how to convert these opportunities into new business.Louisa Clarke and David Kean have spent their careers catalysing strangers into contacts and converting contacts into clients - and even into friends. They have built successful businesses together using the proven techniques in this book, and they have helped hundreds of companies around the world win billions in new business by applying the same methods. Catalyst is full of illustrative anecdotes, hard-won wisdom and a step-by-step methodology. Whatever industry you work in, if you need more clients to buy your services and you''re not sure how to find them, convince them or wTrade ReviewCatalyst is a manual for winning business in today's economy, recommended to anyone who wants to grow their client base. Catalyst is brimming with great advice and inspiration -- Annette King, CEO Publicis Groupe UKCatalyst fizzes with actionable ideas. A firecracker of a book to get you blazing a trail for new business from two of the best operators around -- Julia Hobsbawm OBE, founder and chair, Editorial Intelligence and author of the bestselling The Simplicity PrincipleA must-read - especially post-Covid - for anyone involved in business generation. Entertaining whilst it educates, this indispensable guidebook is a revelation for any driven professional and will definitely put you ahead of the competition - if she hasn't read it as well. Time excellently well spent -- Jane Reeve, Chief Communications Officer, FerrariHumour is one of the only things that increases when you share it, as the authors of this immensely good-natured book on the human touch in business know. But I also found myself thinking about plumbing metaphors. May the good Lord spare us from pipeline accelerators, but here you can read and understand how in business, as in life, it's better to be a radiator than a drain -- Stephen Bayley, recovering design guru and author of Value: What money can't buy. A handbook for practical hedonismAn enjoyable and practical asset recommended to anyone who has to develop new business. It nails what it takes to find new clients and be a valued, trusted advisor to them; helping others helps us be more successful -- Guy Gregory, Executive Director, Client Care and Business Development, CBRE LtdAccelerate your understanding of how to grow business, fast. Recommended to anyone who dreads networking events: an entertaining and effective guide to oiling the wheels of business without the need to be oleaginous -- Sophie Devonshire, CEO, The Marketing SocietyAn extremely timely book. Now more than ever we need to understand how to communicate with each other better -- Rachel Bridge, author of Already Brilliant and How to Work for YourselfSuch a refreshing book about such a necessary part of doing business, and something so often misunderstood. Catalyst is athoroughly enjoyable and helpful read, packed with great examples, stories and tools for how to develop business, and, above all, packed with common sense. And all expressed in a natural and jargon-free way too. Terrific stuff -- Rita Clifton CBE, portfolio chair and non-executive directorUnlike many 'how to' business books, Catalyst is both an entertaining and informative read. It gives you a wealth of practical steps to transform the way you identify and secure new clients. It really gets you thinking about your approach and how you should flex your style to create real chemistry with prospects -- Deborah Saw * Catalyst magazine *

Read more less

Book SynopsisLeigh L. Thompson joined the Kellogg School ofManagement in 1995. She is the J. Jay Gerber Distinguished Professor of DisputeResolution and Organizations. She directs the Leading High Impact Teamsexecutive program and the Kellogg Team and Group Research Center and co-directsthe Negotiation Strategies for Managers program. An active scholar andresearcher, she has published over 120 research articles and chapters and hasauthored 11 books, including Making the Team (6th Edition);Creativity and Innovation in Organizational Teams; Shared Knowledge inOrganizations; Negotiation: Theory and Research; Creative Conspiracy: The NewRules of Breakthrough Collaboration; Stop Spending, Start Managing; The SocialPsychology of Organizational Behavior: Essential Reading; OrganizationalBehavior Today; The Truth about Negotiations (2nd Edition); and Conflictin Organizational Groups. Thompson has worked with private and publicorganizations in the U.S., Latin ATable of ContentsPART I: NEGOTIATION ESSENTIALS 1. Negotiation: The Mind and the Heart 2. Preparation: What to Do Before Negotiation 3. Distributive Negotiation: Claiming Value 4. Integrative Negotiation: Expanding the Pie PART II: NEGOTIATION SKILLS 5. Understanding Personality and Motivation 6. Managing Emotions and Contentious Negotiations 7. Establishing Trust and Building Relationships 8. Power, Ethics, & Reputation 9. Creativity, Problem-Solving, and Learning in Negotiation PART III: COMPLEX NEGOTIATIONS 10. Multiple Parties, Coalitions, and Teams 11. Cross-Cultural Negotiation 12. Negotiating in a Virtual World APPENDICES Appendix 1: Negotiating a Job Offer Appendix 2: Third-Party Intervention

Read more less

Book SynopsisWe negotiate constantly. In work, and in life. As one side gains, the other tends to lose, and it can feel more like a tug of war. Yet a different approach can turn this process into something more collaborative - and the start of a more positive working relationship. In Do Deal, music lawyers Richard Hoare and Andrew Gummer share their innovative approach to negotiation that builds trust and finds hidden value. In the dynamic and constantly evolving music industry, it has led to major record deals and highly successful long-term creative partnerships. Now, they will help you to: - Identify and adapt your natural negotiating style - Recognise key traits in your counterpart - Learn strategies to diffuse tricky situations and handle difficult people - Develop a more collaborative mindset - Think creatively to find hidden value and enrich deal terms. No-one is born a brilliant negotiator, but you can learn strategies and develop your natural style so, regardless of the cards you re holding, you approach the bargaining table with confidence, skill and a few tricks up your sleeve. Deal?

Read more less

Book SynopsisWield your power for greater influence and impact.With formal authority comes power. But few people realize that informal power--the kind that doesn't come with a title--can have just as much impact. How do you use your power for greater influence?This book explains how power affects our emotions, our behavior, and how we work with others. You'll learn how to use self-awareness to keep your power in check, connect with the right people to create more value, respond to abuses of power, and leave a lasting impression.This volume includes the work of: Dan Cable Peter Bregman Harrison Monarth Dacher Keltner HOW TO BE HUMAN AT WORK.HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Read more less

Book SynopsisNetworking for Introverts shows you how to build meaningful relationships, find new clients and grow your business - all without pretending to be someone you're not.

Read more less

Book Synopsis"Time management is essential for successful negotiations. This book helps you do first things first. " - Jeanne Brett, DeWitt W. Buchanan,Jr.Table of ContentsAcknowledgements vii Introduction Experimenting with a Renewed Method before Resorting to Old Reflexes 1 How to develop relevant responses for negotiation Chapter 1 Questioning before Negotiating 11 How to move beyond an instinctive approach Chapter 2 Preparing Negotiations before Performing 29 How to plan for process, problems, and people Chapter 3 Doing the Essential before the Obvious 59 How to deal with the process Chapter 4 Optimising Joint Value before Dividing It 89 How to deal with the problem Chapter 5 Listening before Speaking 119 How to deal with people (1) – active communication Chapter 6 Acknowledging Emotions before Problem-Solving 153 How to deal with people (2) – the challenges Chapter 7 Deepening the Method before Facing Complexity 177 How to manage negotiations in multilevel, multilateral and multicultural contexts Chapter 8 Formalising the Agreement before Concluding 207 How to reap the benefits of negotiation Conclusion Personalising your Theory before Practicing 219 How to continue to improve your negotiation skills Bibliography 229 To Go Further 235Essec Irene Negotiators of the World About the Authors 237 References 239 Index 245

Read more less

Book Synopsis

Read more less

Book SynopsisThe stakeholder perspective is an alternative way of understanding how companies and people create value and trade with each other. This Element discusses the foundation and implementation of stakeholder management as well as the advantages of this approach. It presents a number of tools that managers can use to implement stakeholder thinking.

Read more less

Book SynopsisNegotiation is an essential business skill; but do you really know how to do it really well? This is your simple, straightforward and empowering guide to effective business negotiations will help you get  the result you want first time, every time.Table of ContentsAbout the author Author's acknowledgements Publisher's acknowledgements Foreword Introduction PART ONE: WHY NEGOTIATION MATTERS Chapter 1: We’re all negotiators Chapter 2: The cost of not negotiating Chapter 3: The win win win of negotiating Chapter 4: Rate your negotiation skills Chapter 5: Who has the power? PART TWO: The 11 steps of negotiation Chapter 6: Prepare and plan Chapter 7: Give a great first impression Chapter 8: Ask the right questions Chapter 9: Listen well Chapter 10: Use your head Chapter 11: Read body language Chapter 12: Watch out for lying Chapter 13: Use the right strategies and tactics Chapter 14: Influence the other side Chapter 15: Know how to bargain Chapter 16: Handling conflict Chapter 17: Confidence when negotiating PART THREE: HOTSPOTS Hotspot 1: How to ask for a salary increase Hotspot 2: How to negotiate a discount Hotspot 3: How to negotiate on the phone Hotspot 4: How to negotiate as a team Hotspot 5: How to negotiate by email Hotspot 6: How to negotiate internationally Index

Read more less