Personnel and human resources Books

Book SynopsisNamed one of the Best Business Books of 2023 by the Financial TimesThinkers50 2023 Winner: Talent AwardFrom MIT professor and pre-eminent voice on Good Jobs comes a leadership guide for choosing excellence and providing good jobs that offer a living wage, dignity, and opportunities for growth.From healthcare facilities to call centers, fulfillment centers to factories, and restaurants to retail stores, companies are struggling to find or keep workers, because the jobs they offer are low-paying, stressful, and provide little chance for growth and success.Workers want good jobs, and many leaders want to provide them. But they don't think they can offer higher pay and more motivating work without hurting the bottom line. Most business leaders want to win with customers, but their companies are hobbled by a host of service and operational problems largely driven by high employee turnover—turnover that's partly driven by low pay.It is indeed a vicious cycle, and Zeynep Ton is here to show you the way out: why good jobs combined with strong operations lead to higher productivity and increased competitiveness for the business. And why, more than ever, in a world with tight labor markets, failing to provide good jobs will catch up with you and threaten your business. As the leading scholar on good jobs and president of the Good Jobs Institute, Ton has helped executives at many companies implement a good jobs system. With expertise drawn from spending time on the front lines with workers and their managers, she knows what's keeping most companies mired in mediocrity and how implementing a good jobs system makes them more competitive, more resilient, and more likely to attract and retain loyal customers and dedicated employees.Practical, prescriptive, and often provocative, The Case for Good Jobs is essential reading for company leaders who want to—who need to—choose excellence.Trade ReviewNamed one of the Top 50 Business Books of 2023 by The Next Big Idea ClubNamed one of the Top Management and Workplace Culture Books of 2023 by Porchlight BooksNamed one of the Best Books of 2023 by the Financial TimesNamed one of 5 best business and technology books of 2023 by the Times of London"In this thoughtful and well researched book, the author presents a convincing argument for improving the lot of employees." — Decision (Ireland's Business Review)"By making the work better and increasing pay, companies can better attract and keep their talent and enforce high standards, which improve execution and service, uplifting revenue. Few have examined this important topic more closely than Zeynep Ton." — Strategy & Leadership JournalNamed one of the "Best summer books of 2023" by the Financial Times"Persuasively argued and bolstered by astute case studies, this will be a boon to business leaders." — Publisher's WeeklyAdvance Praise for The Case for Good Jobs:"The Case for Good Jobs is essential business reading for executives and boards. Zeynep Ton doesn't just convince you that good jobs are the key to drive customer loyalty and company success, she gives you the courage to think and operate differently." — Indra Nooyi, former chairman and CEO, PepsiCo"Zeynep Ton cuts through the ESG noise and uses clear examples and hard data to show why companies that create good jobs can gain a competitive long-term advantage. This book should be required reading for CEOs in labor-intensive industries and their long-term shareholders." — Charlie Penner, activist investor"No matter what you thought you knew about the inevitability of lousy, low-wage jobs, this book will change your mind. Whether you're a CEO, a policy maker, or a cold-hearted economist like me, The Case for Good Jobs will show you how people are underrated, and how their demoralizing, low-productivity jobs are not only avoidable but downright wasteful—for the workers themselves, for their firms, and for their firms' customers." — David H. Autor, Ford Professor of Economics at MIT and Codirector, MIT Shaping the Future of Work Initiative"A magnificent and important book! Zeynep Ton compellingly shows what I experienced at Best Buy: good jobs drive success. I admire how clearly she makes the case for good jobs. Every leader needs to read this." — Hubert Joly, senior lecturer, Harvard Business School; former Chairman and CEO, Best Buy; and bestselling author, The Heart of Business"If you'd like to pay your employees decently, offer them decent schedules, and treat them with dignity and respect, but you worry that you can't afford it, this is the book for you. Drawing on years of research and in-depth work with dozens of companies, Ton shows you how to make the business case, develop the courage necessary to drive the change, and—most importantly—how to manage the implementation so that you reap the benefits." — Rebecca M. Henderson, John and Natty McArthur University Professor, Harvard Business School"Zeynep Ton lays out a strong case for investing in high-quality jobs, focusing not only on the 'why' but the 'how,' and highlights forward-thinking executives who are leading by example, proving that creating good jobs is good business." — Darren Walker, President, Ford Foundation

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Book SynopsisA revised edition of Kim Scott''s perennial bestseller that created a cultural revolution and took workplaces worldwide by storm. Radical Candor is back with an all new foreword, afterword, FAQ, and radically candid performance review. From the time we learn to speak, we're told that if you don't have anything nice to say, don't say anything at all. When you become a manager, it's your job to say itand your obligation.Author Kim Scott was an executive at Google and then Apple, where she worked with a team to develop a class on how to be a good boss. What emerged was her vital new approach to effective management, Radical Candor.Radical Candor is a simple idea: to be a good boss, you have to Care Personally at the same time that you Challenge Directly. When you challenge without caring it's obnoxious aggression; when you care without challenging it's ruinous empathy. When you do neither it's manipulative insincerity.

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Book SynopsisQuiet leaders are masters at bringing out the best performance in others. They improve the thinking of people around them - improving the way their brains process information - without telling anyone what to do. This book provides a brain-based approach that helps executives and managers improve their own and their colleagues' performance.Trade Review"This highly practical guide includes exercises for each major concept, giving readers a chance to practice what they've learned." -- Library Journal "Quiet Leadership will help you improve other people's thinking, which is the best place to begin improving other people's performance." -- Marshall Goldsmith, founder of Marshall Goldsmith Partners; named one of the 50 greatest thinkers who have impacted the field of management by the American Management Association. "Essential reading for any leader who has ever wondered 'Why don't people do what I tell them to do?.'" -- Elisa Mallis, Human Performance Consultant, Accenture, London A quick and useful guide to a softer management style that draws on recent discoveries in the field of neuroscience -- Continental Magazine

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Book SynopsisThe president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.

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Book Synopsis* New York Times and Wall Street Journal bestseller multiple years running* Translated into 20 languages, with more than half a million copies sold worldwide* A Hudson and Indigo Best Book of the Year* Recommended by Shona Brown, Rachel Hollis, Jeff Kinney, Daniel Pink, Sheryl Sandberg, and Gretchen RubinRadical Candor has been embraced around the world by leaders of every stripe at companies of all sizes. Now a cultural touchstone, the concept has come to be applied to a wide range of human relationships.The idea is simple: You don''t have to choose between being a pushover and a jerk. Using Radical Candoravoiding the perils of Obnoxious Aggression, Manipulative Insincerity, and Ruinous Empathyyou can be kind and clear at the same time.Kim Scott was a highly successful leader at Google before decamping to Apple, where she developed and taught a management class. Since the original pub

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Book SynopsisShows corporate leaders how they can use tribes - the groups that naturally form within any company - to maximize productivity and profit within their own firms. Based on a rigorous eight-year study that covered more than two dozen companies and 24,000 people, this title includes interviews with leading business figures.Trade Review"Tribal Leadership gives amazingly insightful perspective on how people interact and succeed. I learned about myself and learned lessons I will carry with me and reflect on for the rest of my life." -- John W. Fanning, Founding Chairman and CEO napster Inc. "[A]n unusually nuanced view of high-performance cultures... [S]hare the book with your Type A's and prima donnas, as it expertly describes the tension between loners who perform exceptionally and those who perform exceptionally but who measure success as part of a team." -- Inc. "[T]he most thorough and unique book to come along pertaining to organizational dynamics in quite some time...Whether you're trying to move an organization forward or trying to move forward yourself, Tribal Leadership is a great place to begin your efforts. -- Business Lexington "Leaders of both for profit and non-profit organizations, including politicians, and can benefit from perusing Tribal Leadership." -- McClatchy-Tribune News Service

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Book SynopsisReed Hastings (Author) Reed Hastings is an entrepreneur who has revolutionised entertainment since co-founding Netflix in 1997, serving as its chairman and CEO since 1999. His first company, Pure Software, was launched in 1991 and acquired just before Netflix was launched. Reed served on the California State Board of Education from 2000 to 2004 and is an active educational philanthropist. He has sat on the board of several educational organisations including Dreambox Learning, KIPP and Pahara. He received a BA from Bowdoin College in 1983 and an MSCS in artificial intelligence from Stanford University in 1988. Between Bowdoin and Stanford, Reed served in the Peace Corps as a volunteer teacher in Southern Africa.Erin Meyer (Author) Erin Meyer is the author of The Culture Map: Breaking Through the Invisible Boundaries of Global Business, and a professor at INSEAD, one of the world's leading international business schools. Her work has appeared in <

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Book SynopsisImprove your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution.Maybe a wall of silent resentment has shut you off from someone you love. Maybe you listen to an argument in which neither party seems to hear the other. Or maybe your mind drifts to other matters when people talk to you. People Skills is a communication skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these ?roadblocks? damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you: -How to get your needs met using simple assertion techniques -How body language often speaks louder than words -How to use silence as a valuable communication tool -How to de-escalate family disputes, lovers'' quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.Table of ContentsContentsPrefacePART ONEIntroductionCHAPTER ONESkills for Bridging the Interpersonal GapCommunication: Humanity's Supreme AchievementThe Ineffectiveness of Most CommunicationThe Ache of LonelinessSo Much Lost LoveA Key to Success at WorkA Life-or-Death MatterYou Can ChangeYou Will Change!Managing Your Resistance to LearningFive Sets of SkillsSummaryCHAPTER TWOBarriers to CommunicationCommon Communication SpoilersWhy Roadblocks Are High-Risk ResponsesJudging: the Major RoadblockRoadblockSending Solutions Can Be a Problem!Avoiding the Other's ConcernsRoadblock Number ThirteenSummaryPART TWOListening SkillsCHAPTER THREEListening Is More Than Merely HearingThe Importance of ListeningListening DefinedListening Skill ClustersAttending SkillsFollowing SkillsSummaryCHAPTER FOURFour Skills of Reflective ListeningReflective Responses Provide a Mirror to the SpeakerParaphrasingReflecting FeelingsReflecting MeaningsSummaryCHAPTER FIVEWhy Reflective Responses WorkStyle and Structure in ListeningSix Peculiarities of Human CommunicationSkepticism Is Best Dissolved by ActionSummaryCHAPTER SIXReading Body languageThe Importance of Body LanguageNonverbals: The Language of FeelingsThe "Leakage" of Masked FeelingsGuidelines for Reading Body LanguageReflect the Feelings Back to the SenderA Clear But Confusing LanguageSummaryCHAPTER SEVENImproving Your Reflecting SkillsGuidelines for Improved ListeningBeyond Reflective ListeningWhen to Listen ReflectivelyWhen Not to Listen ReflectivelyThe Good News and the Bad NewsSummaryPART THREEAssertion SkillsCHAPTER EIGHTThree Approaches to RelationshipsListening and Assertion: The Yin and Yang of CommunicationMethods for Developing AssertivenessThe Need to Protect One's Personal SpaceImpactingThe Submission-Assertion-Aggression ContinuumPayoffs and Penalties of Three Ways of RelatingChoose for YourselfSummaryCHAPTER NINEDeveloping Three-Part Assertion MessagesVerbal Assertion: The Third OptionThree-Part Assertion MessagesEffective and Ineffective Ways of ConfrontationWriting Three-Part Assertion MessagesA Voyage of Self-Discovery and GrowthSummaryCHAPTER TENHandling the Push-Push Back PhenomenonSurprise AttackThe Human Tendency to Be DefensiveThe Upward Spiral of Increasing DefensivenessA Six-Step Assertion ProcessSummaryCHAPTER ELEVENIncreasing Your Assertive OptionsMany Varieties of Assertive Behavior"Natural" AssertionsSelf-DisclosureDescriptive RecognitionRelationship AssertionsSelective InattentionWithdrawalThe Spectrum ResponseOptionsNatural and Logical ConsequencesStop the Action; Accept the FeelingsSay "No!,"Modify the EnvironmentThe Danger of Going OverboardThe Aura of AssertivenessSummaryPART FOURConflict Management SkillsCHAPTER TWELVEConflict Prevention and ControlConflict Is UnavoidableConflict Is Disruptive and/or DestructiveThe Benefits of ConflictRealistic and Nonrealistic ConflictPersonal Conflict Prevention and Control MethodsGroup/Organizational Prevention and Control MethodsThe Dangers of Conflict Prevention and ControlSummaryCHAPTER THIRTEENHandling the Emotional Components of ConflictFocus on the Emotions FirstThe Conflict Resolution MethodThe Conflict Resolution Method in ActionFour Ways to Use the Conflict Resolution MethodPreparation for the EncounterEvaluating the ConflictExpected Outcomes of the Conflict Resolution MethodSummaryCHAPTER FOURTEENCollaborative Problem Solving: Seeking an Elegant SolutionThree Kinds of ConflictAlternatives to Collaborative Problem SolvingSeeking an Elegant Solution Through Collaborative Problem SolvingSix Steps of the Collaborative Problem-Solving MethodWhat This Problem-Solving Method CommunicatesCollaborative Problem-Solving in ActionHandling the Crucial PreliminariesWhat Do I Do When Collaborative Problem Solving Doesn't Work?Applications of Collaborative Problem SolvingSummaryCHAPTER FIFTEENThree Essentials for Effective CommunicationIn Communication, Skills Alone Are InsufficientGenuinenessNon-possessive LoveEmpathyImplementation of the Core AttitudesAFTERWORDFour Steps to Improved CommunicationA Quantified Commitment to Use the SkillsSelect Appropriate SituationsUndaunted by Occasional FailurePrepare Others for the ChangeSkill TrainingNotesIndex

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Book SynopsisJim Stewart is Professor of HRD at Liverpool Business School, UK. He is also Chief Examiner of Learning and Development for the CIPD as well as Visiting Panel Chair and External Moderator.Patricia Rogers is part of the Postgraduate Taught Strategy and Development Group responsible for the development of postgraduate taught strategies across Coventry University, UK.

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Book SynopsisWith a new foreword by Ken BlanchardAn invaluable new strategy for creating enthusiastic employees, from the author of the bestselling The One Minute Manager.Every day thousands of uninspired employees trudge to work often dooming their companies to failure with their lack of enthusiasm.Drawing on over 20 years' experience of working with hundreds of corporations across the US including America Online, Eastman Kodak, General Motors, Hershey Chocolate and Microsoft Blanchard reveals a sure-fire strategy for boosting employee enthusiasm, productivity and performance.Gung Ho! presents a simple system for inspiring employees. Based on three core ideas: work must be seen as important, workers must be put in control of their own production and managers must cheer their workers on it is a method that all employees and managers can easily implement and which has already been adopted by such major corporations as K-Mart.

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Book SynopsisIt's time to take your business to the next level. Eileen Sharp and Vic Hightower were frustrated. After years of profitable, predictable growth, Swan Services was in a rut. Meetings were called and discussions held, but few decisions were made and even less got done. People were pointing fingers and assigning blame, but nothing happened to solve Swan's mounting problems. It felt as though they were working harder than ever but with less impact. The company Eileen and Vic had founded and built for 10 years was a different place. Their story is not unusual, and the challenges they were facing are common--and solvable. Get A Grip tells the story of how Swan Services resolves its issues by implementing the Entrepreneurial Operating System(R). With the help of EOS, Eileen, Vic, and their leadership team learn to develop and commit to a clear vision, establish focus, build discipline, and create a healthier and more cohesive team. The story of Swan Services is a fable, but the Entrepreneurial Operating System(R), a complete entrepreneurial toolkit, is very real and has helped thousands of businesses worldwide. With characters and situations created from collective business experiences and stories, Get A Grip is a fable that will ring true for entrepreneurial leaders the world over and guide them to get their companies on track.Trade Review"Gino Wickman's first book Traction, describing his Entrepreneurial Operating System (EOS), is already one of the great improvement game plans for business owners in America. Here, in his new brainstorm with coauthor Mike Paton, he takes entrepreneurial readers through a single story to show how every advantage of implementing EOS can actually become a practical reality in their own businesses. I would absolutely read both books together." --Dan Sullivan, Founder of Strategic Coach(R) "Over the years I've heard countless testimonials from entrepreneurs who swear by Gino Wickman's first book, Traction, but only after reading Get A Grip did I see clearly how implementing his Entrepreneurial Operating System could truly transform a business and put it on the road to greatness. This book will change your company--and your life." --Bo Burlingham, Editor-at-Large of Inc. magazine, Author of Small Giants: Companies That Choose to Be Great Instead of Big

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Book SynopsisEric Barends is Managing Director of the Center for Evidence-Based Management and advises management teams and boards of directors on evidence-based management and decision-making. He is also a visiting lecturer at New York University, Australian National University and VU University Amsterdam.Denise M Rousseau is the H J Heinz II University Professor of Organizational Behavior and Public Policy at Carnegie Mellon University's Heinz College and Tepper School of Business. She was formerly the President of the Academy of Management and is an adviser to numerous social enterprises, professional associations, and governmental and for-profit organizations.Trade Review"Evidence-Based Management is another way of saying 'we deal in facts, in reality'. The differentiating factor in Google's people strategy was that we relied on evidence-based management to separate what we 'hoped would be true' from reality. This superb book gives you the tools to build your own roadmap to excellence." * Laszlo Bock, CEO of Humu and former SVP of People Operations at Google/Alphabet *"Evidence-Based Management seeks to improve the decision making lessons taught in our business schools as well as the decision frameworks business managers and leaders use routinely. If Enron's board, its risk management department, its accounting, finance and legal teams had adopted the principles and practices described in this book, Enron would be alive and well today." * Sherron Watkins, Enron Whistleblower, Time Person of the Year 2002 *"As we leave the age of intuition and enter the era of evidence, leaders need a guide for data-driven decision-making. This book is that guide: an accessible, immediately actionable manual from some of the great pioneers of evidence-based management." * Adam Grant, New York Times bestselling author of Give and Take, Originals, and Option B with Sheryl Sandberg *"Evidence-Based Management addresses a vital need. By lucidly conveying the perspectives of both researchers and practitioners, it should help each community to do its job, protect each from simplistic accounts of one another's work, and facilitate collaboration between them." * Baruch Fischhoff, Howard Heinz University Professor, Department of Engineering and Public Policy and Institute for Politics and Strategy, Carnegie Mellon University *Table of Contents Chapter - 01: Evidence-based management: the basic principles (with Rob Briner); Chapter - 02: ASK: Critical questions about assumed problems and preferred solutions; Section - PART ONE: Evidence from practitioners; Chapter - 03: ACQUIRE: Evidence from practitioners; Chapter - 04: APPRAISE: Evidence from practitioners; Section - PART TWO: Evidence from the scientific literature; Chapter - 05: A short introduction to science (with Rob Briner); Chapter - 06: ACQUIRE: Evidence from the scientific literature; Chapter - 07: APPRAISE: Evidence from the scientific literature (with Rob Briner); Section - PART THREE: Evidence from the organization; Chapter - 08: ACQUIRE: Evidence from the organization (with Martin Walker); Chapter - 09: APPRAISE: Evidence from the organization (with Martin Walker); Section - PART FOUR: Evidence from stakeholders; Chapter - 10: ACQUIRE: Evidence from stakeholders; Chapter - 11 APPRAISE: Evidence from stakeholders; Chapter - 12: AGGREGATE: Weighing and pulling together the evidence; Chapter - 13: APPLY: Incorporating the evidence into the decision-making process (with Alessandra Capezio); Chapter - 14: ASSESS: Evaluate the outcome of the decision taken; Chapter - 15: Building the capacity for evidence-based management; Chapter - 16: Guidelines for critically appraised topics;

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Book SynopsisYou are shrunk to the height of a penny and thrown in a blender. The blades start moving in sixty seconds. What do you do? If you want to work at Google, or any of the world’s top employers, you’ll need to have a convincing answer to this and countless other baffling puzzles. Are You Smart Enough to Work at Google? Reveals the new extreme interview questions in the postcrash, hypercompetitive job-market and uncovers the extraordinary lengths to which the best companies will go to find the right staff. Bestselling author William Poundstone guides readers through the surprising solutions to over a hundred of the most challenging conundrums used in interviews, as well as covering the importance of creative thinking, what your Facebook page says about you, and what really goes on inside the Googleplex. How will you fare?Trade Review"Serious ammunition to pack for your next job interview." * Kirkus Reviews *"Poundstone offers strategies for making the best of nerve-racking situations, decoding interviewer's hidden agendas, and salvaging a doomed interview, in a solid treatment peppered with mind-bending puzzles. Poundstone's energetic, compelling writing...makes the book fun even for nonjob seekers." * Publishers Weekly *Enjoyable. Editor's Pick. * The Bookseller *Subtle and sophisticated... you will love this book. * The Observer *A great book. * Business Life *

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Book SynopsisJonathan Passmore is well known for editing the Association for Coaching series, as well as for other titles in leadership and organizational psychology. He is an occupational psychologist with an international reputation, having spoken at conferences across the world from Harvard University, to Denmark, South Africa and Israel. He is also the Series Editor for the Wiley Blackwell Industrial Psychology series and has authored/co-authored The Top Business Psychology Models, Appreciative Inquiry for Change Management and The Facebook Manager over the last four years. In 2010, Jonathan was awarded the AC Global Coaching Award for his contribution to practice and research. He divides his time between academia, where he works as a professor of psychology at the University of East London, and business, where he works as a practicing psychologist.Trade Review"Mastery in Coaching, the sixth book in the AC series, skilfully draws upon a rich body of knowledge, demonstrating that coaching works. It is a significant contribution to the profession, based on the premise that mastery is not a destination in itself, but a journey of lifelong learning." * Katherine Tulpa, CEO and Co-founder, Association for Coaching *"While this book is entitled Mastery in Coaching: A complete psychological toolkit for advanced coaching, in fact, it offers far more than a toolkit. It will help you along your coaching journey by offering a wide array of research and perspectives. At the Institute of Coaching at Harvard Medical School we see that the greatest challenge facing coaches today is to bridge good theory and research to best practices. The Association for Coaching and Jonathan Passmore achieve this difficult challenge with ease and grace. As you absorb the information presented here, the theory, its application and case examples will help you pull knowledge and wisdom from your mind to your heart and gut." * Carol Kauffman , Founder and Executive Director, Institute of Coaching *Table of Contents Chapter - 01: Mastery in coaching – Jonathan Passmore; Chapter - 02: Positive psychology coaching – Lindsay G Oades and Jonathan Passmore; Chapter - 03: Psychodynamic coaching – Ulla Charlotte Beck; Chapter - 04: Narrative coaching – David Drake and Reinhard Stelter; Chapter - 05: Gestalt approaches – Alison Whybrow and Julie Allan; Chapter - 06: Neurobehavioural modelling: Applying neuroscience research to the development of coaching practice – Paul Brown and Denyse Busby-Earle; Chapter - 07: Cognitive behavioural coaching – Helen Whitten; Chapter - 08: Mindful coaching – Liz Hall; Chapter - 09: Compassionate mind coaching – Tim Anstiss and Paul Gilbert; Chapter - 10: Acceptance and commitment coaching – Tim Anstiss and Rich Blonna; Chapter - 11: Motivational interviewing – Jonathan Passmore

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Book SynopsisA Radical New Model for Unleashing Your Company's Potential In most organizations nearly everyone is doing a second job no one is paying them for--namely, covering their weaknesses, trying to look their best, and managing other people's impressions of them. There may be no greater waste of a company's resources. The ultimate cost: neither the organization nor its people are able to realize their full potential. What if a company did everything in its power to create a culture in which everyone--not just select "high potentials"--could overcome their own internal barriers to change and use errors and vulnerabilities as prime opportunities for personal and company growth? Robert Kegan and Lisa Lahey (and their collaborators) have found and studied such companies--Deliberately Developmental Organizations. A DDO is organized around the simple but radical conviction that organizations will best prosper when they are more deeply aligned with people's strongest motive, which is to grow. This means going beyond consigning "people development" to high-potential programs, executive coaching, or once-a-year off-sites. It means fashioning an organizational culture in which support of people's development is woven into the daily fabric of working life and the company's regular operations, daily routines, and conversations. An Everyone Culture dives deep into the worlds of three leading companies that embody this breakthrough approach. It reveals the design principles, concrete practices, and underlying science at the heart of DDOs--from their disciplined approach to giving feedback, to how they use meetings, to the distinctive way that managers and leaders define their roles. The authors then show readers how to build this developmental culture in their own organizations. This book demonstrates a whole new way of being at work. It suggests that the culture you create is your strategy--and that the key to success is developing everyone.Trade Review800-CEO-READ "Best Business Book for 2016," Longlist "This book speaks to the heart of what I believe: Our work environments are the perfect learning laboratories. Our focus needs to not just be on individual learning, but also on building the processes, tools, and organizational system for learning to take place--and stick." -- Melissa Daimler, Senior Vice President, Talent Acquisition and Development, WeWork "If you want to stay on the cutting edge of how our culture thinks about work, you might browse Rob Kegan and Lisa Lahey's latest book, An Everyone Culture: Becoming a Deliberately Developmental Organization, which will urge you to measure the meaning of your work not by how much you like or value it, but by how much it makes you grow up, and past the edge of your current limits." -- The Advertiser (Australia) "Could it be that workplaces can become the ultimate forum to help people become greater than they think possible? Read this book to find out." -- Conscious Company Magazine "This book is as much about realizing organisational potential, as it is about realizing human potential. No business leader, at any level, should miss this one." -- Fin24 (South Africa) "Kegan and Laskow thoroughly analyze what they perceive to be the benefits of radical transparency through case studies on hedge fund giant Bridgewater, ecommerce company Next Jump, and real estate company Decurion." -- Business Insider (businessinsider.com), Summer Reading List "Kegan and Lahey (Harvard Univ.) incorporate adult-developmental theory to enhance organizational profitability, improve honesty in communications, reduce political maneuvering, and increase solutions to intractable problems." -- Choice magazine "Rather than seeking competitive advantage in a company's products or strategy...Kegan, Lahey, and their colleagues believe an edge can be found in the ability of corporations to develop adults as humans...they develop the argument by parachuting us into three existing DDOs, all of which serve as highly effective, day-in-the-life case studies." -- strategy+business magazine "Some fascinating ideas about how to create an organizational culture that fits the 21st century." -- Inc. "Their jottings and anecdotes draw you in, to join them in peering over the edge of what might just be a management revolution." -- Forbes "A bold approach, one that requires a longer view of success and the patience to accept stumbles... any person and any company can learn from the thinking behind the DDO concept." -- Chicago Tribune "The lessons from those companies combined with the theory of Kegan and Lahey provide an exciting portrait of what's possible, and hopefully what's coming, in the workplace." -- 800 CEO READ "Kegan and Lahey provide a fundamental look into a different type of organization that is both challenging and rewarding...an approachable and easy read that's perfect for anyone interested in learning about an alternative take on people development and organizational culture." -- TD magazine (Association for Talent Development) ADVANCE PRAISE for An Everyone Culture: Dominic Barton, Global Managing Director, McKinsey & Company-- "An Everyone Culture is founded upon a simple yet powerful insight: that the best way to unleash an organization's power is to realize the full potential of its individual employees. Kegan and Lahey highlight companies that focus on the continuous development of all employees and explain the steps needed to build this kind of 'deliberately developmental' culture. In a world that's changing faster than ever, and where Millennials are demanding jobs with development opportunities, leaders cannot afford to miss this book." Gary Hamel, professor, London Business School-- "An Everyone Culture is the most provocative recasting of human and organizational potential since the advent of the 'learning organization.' It will transform how you think about work and workplace culture in the twenty-first century." Peter M. Senge, senior lecturer, MIT; founding chair, Society for Organizational Learning-- "Everyone talks about 'growing our people,' but what if this were the true strategic core of an enterprise? By connecting the emerging science of human development to the art of building a successful business, Kegan and Lahey have created the book that developmentally oriented managers have long been waiting for." Rajeev Vasudeva, CEO, Egon Zehnder-- "Unleashing people's potential is the biggest leadership opportunity and challenge of the twenty-first century. Kegan and Lahey convincingly argue that winning companies need to have a holistic approach to development that spans individuals, teams, and the organization--working relentlessly to realize the potential of each and every employee. This book is a must-read for all leaders trying to find practical ways to unlock the potential of an entire organization." Howard Gardner, professor, Harvard Graduate School of Education-- "Our language and our experience suggest two distinct aspirations: how adults should develop, and what makes organizations successful over the years. This highly original book reveals deep connections between human development and organizational strength." Geoffrey Canada, President, Harlem Children's Zone-- "This book should be as welcome as it is eye opening to organizational leaders. Kegan and Lahey demonstrate how workers' search for personal development can be fused with an organization's pursuit of better performance. This terrific book promises to usher in a new generation of workplaces of continuous personal and organizational growth."

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Book SynopsisAs business priorities change and focus shifts to address arising issues, HR professionals need to be able to reorganize talent swiftly and plan for future needs to enable the business to succeed. It covers how to forecast organizational demand for people, resources and skills, analyze the gap between supply and demand and most importantly, how to fill this gap. This book explains how to use agile workforce planning to achieve this. Agile Workforce Planning is a practical guide for HR and organization development practitioners needing to align their staff, skills and resources with evolving company goals. This book also covers how to identify the skills needed in the workforce, where these skills are already available and when they're missing, how to decide whether to buy, borrow or build them. Agile Workforce Planning explains how to collect data to calculate and predict staff churn as well as how to use qualitative and quantitative demand modelling to forecast for future needs and provides strategies to address these including lateral internal recruitment. There is also expert guidance on horizon scanning, scenario planning and how to secure stakeholder buy in and engagement for an agile workforce plan. Supported by case studies from companies including Apple, Coca-Cola, Procter & Gamble, NATO and the UK National Health Service, this is essential reading for HR and OD professionals needing to continuously align the talent and capabilities in their workforce with the overall business strategyTrade Review"Adam has filled a major gap in the literature with this book. Thoughtful, nuanced, rigorous and practical, it will be a great end-to-end guide and reference for leaders and professionals at all levels on the ROI, theory and practice of effective workforce planning." * Rupert McNeil, Government Chief People Officer, UK Civil Service *"In this constantly changing world we respond with adaptability and speed, with a consistent learning mindset, seeking development and innovation. This book immerses the reader in this agile world through a welcoming narration of personal and business stories, explaining how to practically implement theories and conquer the related statistics. Adam Gibson, offers the recipe to succeed on having the right people capability that will lead an organization become truly agile. This book is written with the people in mind not just the business, preparing us for the future workplace. Its captivating narration offers an enjoyable way of fast knowledge assimilation for all those seeking to extend their knowledge on workforce planning and gain new perspectives, as well as those that want to start their learning on this topic." * Anna Mamalaki, Organizational Development & HR Consulting Director, Business: The Human Aspect LLC *"Adam Gibson provides us with a guide to agile workforce planning for professionals at all levels. This is a go-to handbook on how to plan for the future that I will be using many more times for its wealth of case studies and examples." * Erik van Vulpen, Founder, Academy to Innovate HR *"In Agile Workforce Planning, Adam Gibson has delivered the definitive book on workforce planning. As businesses navigate uncertainty and complexity, this book shows how workforce planning will need to be agile and built upon solid principles of business, economics, and risk. It is a must-read for practitioners in this space." * Nicholas Garbis, former leader of SWP at General Electric and Allianz SE *"At last a comprehensive and practical guide to workforce planning! Whilst organizations are realising the value of strategic workforce planning, as a relatively new discipline within the HR profession and wider business, there hasn't been the corresponding capability to capitalise on their interest. Staying true to Adam's 7Bs of workforce planning, if there is no internal supply and a scarcity of skill in the market then organizations need build this capability. Adam's book takes significant steps in providing the resource for organizations to build a workforce planning capability for themselves. It enables people to become SWP (Strategic Workforce Planning) professionals, providing them with the knowledge, tools and approach to form a solid foundation as a SWP practitioner." * Kath Soole, Strategic Workforce Planning Lead, Ministry of Defence *"Adam has woven together his considerable experience, detailed academic research, organizational case studies and fascinating military anecdotes to convey the 'what' the 'how' and critically the 'why' behind Agile Workforce Planning. I believe all HR professionals, not just those devoted to workforce planning, will find the framework and insights provided of real practical value in shaping, building and delivering the workforces their organizations require." * Steven Scott, Global Head & Managing Director, Workforce Management & Analytics, Standard Chartered Bank *"Workforce planning has always been among the top priorities for HR and Business leaders alike - after all, if we don't anticipate the workforce we need in our organizations well, we may suffer massive direct or opportunity cost. However, in today's VUCA world, workforce planning has proved to be an almost impossible task - how shall we anticipate the workforce requirements when we cannot even predict what might happen a few months ahead? This is why I was so happy to receive a copy of Adam's book, who based on his many year's practical experience shows us that with solid, Agile principles we can create the workforce we need that enables organizations to be successful in the market. The book is based on solid research and academic insights - and also demonstrates many practical, real-life applications showing the readers that workforce planning is a manageable process if we apply an agile mindset- after all, we cannot change the past, but we can always alter our current situation and act now to build the organization of the future." * Mihaly Nagy, Founder & CEO, The HR Congress *"A business strategy without understanding the future workforce shape, capability and skill needs, and cultures and operating model is like having a stool missing a leg. In these times with all the drivers of change in the future of work, organizations need to build the capability for agile workforce planning. This book provides great insights on what this means, why it is important, and the ways in which to approach it. It will help us all in being able to adapt for the future in an uncertain world." * Peter Cheese, Chief Executive, CIPD *Table of Contents Section - ONE: Introduction to workforce planning; Chapter - 01: What is workforce planning?; Chapter - 02: Evolution of workforce planning; Chapter - 03: The value and limitations of workforce planning; Chapter - 04: The agile approach; Section - TWO: Baseline; Chapter - 05: Analysing the strategic context; Chapter - 06: Understanding the workforce; Chapter - 07: Gaining buy-in; Section - THREE: Supply; Chapter - 08: Understanding workforce evolution; Section - FOUR: Demand; Chapter - 09: The nature of demand; Chapter - 10: Forecasting demand; Section - FIVE: Gap analysis; Chapter - 11: Establishing the gap; Section - SIX: Action plan; Chapter - 12: The planning approach; Chapter - 13: Demand optimization; Chapter - 14: Talent management; Chapter - 15: Creating the plan; Section - SEVEN: Deliver; Chapter - 16: Implementing the plan; Section - EIGHT: Conclusion; Chapter - 17: Becoming a workforce planning professional

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Book SynopsisWe’re relentlessly behind the curve, dousing fires everywhere, and our 3 a.m. insomnia provides the only unscheduled thinking time of the day.What we need reinserted in our lives is the missing element of white space—short periods of open, unscheduled time that, when recaptured, change the very nature of work.Trade Review“This book is more than a first-rate guide to getting more and better work done. It is a powerful meditation on the false lure of busyness and the sustaining power of the pause. A Minute to Think is essential reading for maddening times.” — Daniel H. Pink, author of When, Drive, and To Sell Is Human “I absolutely loved A Minute to Think. It’s one of the most captivating and relevant approaches to solving busyness that I’ve read. Juliet’s energetic style and practical insights play a pivotal role as we long to pause yet be more productive and creative in this next decade of hybrid working.” — Angela Ahrendts, DBE, former SVP of Apple Retail and CEO of Burberry “Juliet Funt makes a compelling case for a tactic that’s both critically important and distressingly overlooked: the strategic pause. If you regularly feel overwhelmed by your work, read this book!” — Cal Newport, New York Times bestselling author of A World Without Email and Deep Work “This smart, funny business book is brimming with actionable tools. It’s certain to make any team stronger.” — Patrick Lencioni, president, The Table Group; New York Times bestselling author of The Five Dysfunctions of a Team “My decades of experience in the productivity arena have taught me you don’t need more time—you need more room. Room to be creative, to be strategic, and simply to be present in whatever you’re doing. Juliet provides an elegant and easily followed manual of how to get us there. Bravo.” — David Allen, international bestselling author of Getting Things Done "Rarely has an author produced something so immediately relevant and profoundly important to balancing my life and to my daily practices at work. Reading A Minute to Think is an investment in getting the most out of our most precious commodity–time. Bravo." — Nicholas Drake, Vice President Global Marketing at Google “Like many, I spent most of my life convinced that busy was the same as productive. That’s how I fed my self-esteem for years. But reading A Minute to Think, I have finally and fully understood what Aristotle said: “The quality of life is determined by its activities.” — Bradley J. Preber, CEO, Grant Thornton LLP "So many of us are consumed, buried, busy and overwhelmed. A Minute to Think will set us free, delivering an immediately shift towards doing better work every day. This book is a necessary and profound advancement tool for the modern day workplace culture." — Rory Vaden, New York Times bestselling author of Take the Stairs and creator of the viral TEDx talk “How to Multiply Time” "Juliet Funt is a master of time management and she recognizes the need to attack busyness with a vengeance. I’m excited for you to explore her book on this topic so you can reevaluate how you think, work, and behave to focus on the most important things that only you can do." — Craig Groeschel, New York Times bestselling author and Pastor of Life.Church “I wish I wrote this book.” — John Cleese, comedy legend

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Book SynopsisLearning and Development (L&D) programmes are too often based on fads, the latest trends or learning designers' personal preferences without critical evaluation. Evidence-Informed Learning Design allows learning professionals to move away from this type of approach by showing them how to assess and apply relevant scientific literature, learning science research and proven learning techniques to design their training in a way that will make a measurable difference to employee performance and overall business success. Packed with tips, tools and examples, Evidence-Informed Learning Design enables L&D and training professionals to save both time and money by ensuring that efforts are focused on designing learning that's proven to be effective. Covering techniques like interleaving and self-directed and self-regulated learning, as well as debunking myths and fallacies in the field, it covers how best to test, measure and reinforce learning in both online, offline and face-to-face scenarios. To ensure that employees develop the skills the business needs to succeed and that the L&D function is recognised as adding true organizational value, this book is essential reading for anyone responsible for designing learning.Trade Review"If you are interested in education, teaching, training design, assessment or performance improvement in almost any setting - buy this book. You will not be disappointed." * Richard Clark, Emeritus Professor of Educational Psychology, University of Southern California, Emeritus CEO of Atlantic Training Inc. and Expert Knowledge Solutions LLC *"A clear roadmap for finding, judging, and applying proven evidence-informed methods to transform training outcomes." * Patti Shank, PhD, instructional design expert and author, Manage Memory for Deeper Learning *"Brutally honest about the fallacies and myths that hinder practice, it is also refreshingly strong on contemporary research and recommendations. Read it and do it!" * Donald Clark - LearnTech Entrepreneur, Professor, Speaker & Blogger *"A solid foundation for making training work. A must-read for all learning professionals." * Jeroen J. G. van Merriënboer, Professor of Learning and Instruction in the School of Health Professions Education, Maastricht University, The Netherlands *"A great service to learning design and a clear guide to the necessity, barriers, and core elements of evidence-informed learning." * Clark Quinn, consultant and author of Engaging Learning, Designing mLearning, and Revolutionize Learning & Development *"Opens our eyes to the truth and complexity of effective learning design. Everyone in workplace learning should read, study, and keep this book close at hand." * Will Thalheimer, PhD, Work-Learning Research, Inc. *Table of Contents Section - ONE: What is evidence-based learning design?; Section - TWO: Learning and development design in organizations; Section - THREE: Fads and fallacies; Section - FOUR: Tools and techniques; Section - FIVE: Self directed learning

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Book SynopsisA year's worth of management wisdom, all in one place.We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up to date on the most cutting-edge, influential thinking driving business today. With authors from Francesca Gino to Adam Grant and company examples from Pfizer to Microsoft, this volume brings the most current and important management conversations right to your fingertips.This book will inspire you to: Adopt the best practices for creating a truly flexible workplace Refocus your strategy to prioritize the few initiatives with the greatest potential impact Navigate the challenges of role transitions--and learn how those in changing roles can get up to speed faster Implement diversity training that will help employees overcome bias and commit to improvement Overcome roadblocks during the innovation process so rapid experimentation will pay off Lead with a commitment to sustainability This collection of articles includes "The Future of Flexibility at Work," by Ellen Ernst Kossek, Patricia Gettings, and Kaumudi Misra; "Eliminate Strategic Overload," by Felix Oberholzer-Gee; "Drive Innovation with Better Decision-Making," by Linda A. Hill, Emily Tedards, and Taran Swan; "Unconscious Bias Training that Works," by Francesca Gino and Katherine Coffman; "Why You Aren't Getting More from Your Marketing AI," by Eva Ascarza, Michael Ross, and Bruce G.S. Hardie; "Net Promoter 3.0," by Fred Reichheld, Darci Darnell, and Maureen Burns; "How Chinese Retailers are Reinventing the Customer Journey," by Mark J. Greeven, Katherine Xin, and George S. Yip; "The Circular Business Model," by Atalay Atasu, Céline Dumas, and Luk N. Van Wassenhove; "How to Succeed Quickly in a New Role," by Rob Cross, Greg Pryor, and David Sylvester; "Accounting for Climate Change," by Robert S. Kaplan and Karthik Ramanna; and "Persuading the Unpersuadable," by Adam Grant.HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.

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Book SynopsisManaging employees in todayâs rapidly evolving workplace can sometimes feel like negotiating a minefield. Such recent new trends as flextime, telecommting, 360-degree feedback, the flattening of hierarchies, and the increased use of temps and contract workers present tough new challenges for supervisors in every field. This timely, completely revised and updated edition of Ferdinand Fourniesâs classic management coaching "bible" shows you proven ways to get workers to perform at the highest level while eliminating the self-destructive kinds of behaviors that have become increasingly prevalent in recent years.In this book, youâll be taught specific face-to-face interventions you can use to enhance performance in every kind of workplace situation--from sales to creative brainstorming. There are also interventions uniquely suited to resolving problems ranging from low productivity to absenteeism to conflicts between individuals. Youâll learn precisely what to say and do so that each pTable of ContentsWhy Managers Fail as Coaches. So What Does All This Mean? Motivation--The Theories You Can and Can't Use. An Alternative to Psychoterapy. A Theory You Can Put to Practical Use. Avoiding the Communication Problem. A Practical Approach to Managing People in Business. The Magic of Feedback. Coaching Analysis. Coaching: The Face-to-Face Discussion. But What If It Doesn't Work? Coaching Cases. The Requirements for You to Be Successful in Eliminating Employees' Unsatisfactory Performance. Answers for Critical Questions and Problems.

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Book SynopsisThe great boss simple success formula includes:--Hire only top-notch people--Put the right people in the right job--Listen to your staff--Remove frustration and barriers that fetter the people--Say 'thank you' publicly and privatelyJeffrey J.Trade ReviewSimplicity in business books is a formidable virtue, something Jeffrey J Fox understands...No tip takes longer than two minutes to read, though the messages they impart may well remain with you for a lifetime. * Eurobusiness *

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Book SynopsisNick Shackleton-Jones is HR Director, Talent & Learning at Deloitte, UK. His work focuses on building a better experience for employees and improving organizational performance. He was previously the Director of Learning and Performance Innovation at PA Consulting Group and Director of Learning Innovation and Technology at BP. He has also held senior roles in L&D at Siemens Communications and the BBC. Based in Reading, UK.Trade Review"Nick's book starts in the right place: he sees the world through the lens of a psychologist rather than a pusher of e-learning (from the previous edition)." * Roger Schank, John Evans Professor Emeritus, Northwestern University, CEO, Socratic Arts *"How People Learn will show you how to adopt new ways of thinking about learning that will help you design resources and experiences to support real learning. This is an important book for anyone who teaches others (from the previous edition)." * Colin Steed, co-founder and former chief executive, Learning & Performance Institute *"Nick does a tremendous job, starting off with how we learn, and then, deriving from it, best ways to design education and training - a formula for success. The book is fascinating and a must-read for anyone who wants to be knowledgeable in this area (from the previous edition)." * Dr Itiel Dror, Cognitive Neuroscience Researcher, University College London *Table of Contents Chapter - 00: Preface; Chapter - 01: Cognition; Chapter - 02: Learning; Chapter - 03: Education; Chapter - 04: Language and learning; Chapter - 05: Learning design; Chapter - 06: Learning elimination (performance consulting); Chapter - 07: Defining experience; Chapter - 08: Human-centred learning design; Chapter - 09: Bringing about change; Chapter - 10: Ethics and AI in learning; Chapter - 11: How to change someone's mind; Chapter - 12: The future

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Book SynopsisPete Hamill is a consultant, facilitator and coach with an international background in leadership and organizational development. He is the only executive coach in Europe to have completed an intensive training internship with Dr. Richard Strozzi-Heckler at the Strozzi Institute for Embodied Leadership. He has been certified as a Somatic Leadership Coach and has completed a Certificate in Humanistic Counselling with the Gestalt Centre in London.Trade Review"A thought provoking, practical, accessible guide on how to use your body to develop authority, presence and impact as a leader." * John Leary-Joyce, CEO of the Academy of Executive Coaching *"This book offers refreshingly practical ideas for everyone wanting to develop their leadership skills. It takes deliberate practice, but building on the principles of embodied leadership it opens our eyes to how much choice we actually have when we don't let our past determine our behavior, and hence our potential at work" * Eeva Sipila, Chief Financial Officer, Cargotec Corporation *"A thoroughly insightful and fresh perspective on leadership which makes a compelling case for a different approach." * Melanie Richards Partner, KPMG *Table of Contents Chapter - 00: Introduction; Section - ONE: Setting the foundations; Chapter - 01: What do we mean by leadership anyway?; Chapter - 02: How do I get better at it?; Chapter - 03: If I am to develop myself, what exactly is my ‘self’?; Chapter - 04: What does neuroscience have to say about the self?; Chapter - 05: Embodying our selves; Section - TWO: Exploring the ideas in practice; Chapter - 06: Developing choice and clarity as a leader; Chapter - 07: Conflict, stress and our conditioned tendencies; Chapter - 08: Giving feedback and being mindful rather than mindless; Section - THREE: The wider implications for leadership; Chapter - 09: Ethical leadership; Chapter - 10: Leadership for the 21st century; Chapter - 11: Conclusions

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Book SynopsisJonathan Ferrar is a globally recognised consultant, speaker and business advisor in HR strategy and analytics. He is chief executive officer of global people analytics firm Insight222, and board advisor to the Chartered Institute of Personnel & Development.David Green is an influencer, advisor and prolific speaker in the field of people analytics, human resources technology and the future of work. He is managing partner at Insight222 and host of the Digital HR Leaders podcast. In 2023 he was named as one of the Most Influential HR Thinkers by HR Magazine.Trade Review"In this book, cutting-edge practitioners share insights that you can start putting into action right away."" * Adam Grant, #1 New York Times bestselling author of THINK AGAIN and host of the TED podcast, WorkLife *"Exceptional and the standard for people analytics" * Dave Ulrich, Rensis Likert Professor, School of Business, University of Michigan Partner, The RBL Group *"A superb book with practical case studies applicable to every HR professional and business leader in the use of data analytics towards better decision making."" * Low Peck Kem, Chief Human Resources Officer, Public Service Division, Prime Minister’s Office, Singapore *"Filled with topical case studies that can support any people analytics and HR team in their pursuit of creating enterprise value." * Loren I. Shuster, Chief People Officer & Head of Corporate Affairs, The LEGO Group *"HR is closer to the business than ever, and this book shows how people analytics is a business activity that drives substantial value." * Katarina Berg, Chief Human Resources Officer, Spotify *"There is a need for companies to become more human in our increasingly digital age. I have found, as a CHRO, that analytics provides equal benefit to both employees and the business, and Excellence in People Analytics dovetails these two very well. Using analytics is clearly one of the most valuable tools for becoming more human, enabling personalization and consumerisation of the employee experience." * Leena Nair Chief Human Resources Officer, Unilever *"People analytics provides business executives with another lever to improve their strategy and operations. Jonathan and David have a deep understanding of this topic and its impact on people and performance. Their work with companies across the globe is now captured in this book, providing insight with a collection of terrific case studies and practical advice. It is an outstanding guide for executives wishing to create value using people analytics." * John Boudreau, Professor Emeritus, Marshall School of Business, University of Southern California *"Excellence in People Analytics is a delightful journey of discovery through the field of people analytics with 30 vivid case studies and practical models. Businesses have recognized that workforce data can unleash the potential of talent and create value for the company. Yet people analytics is one of the biggest capability gaps for organizations. This book inspires me and is a great guide to implement people analytics beyond the 'buzz' term." * Rosa Lee, Executive Vice President of Bosch China & Corporate HR, Head of Asia-Pacific *"Excellence in People Analytics will equip HR leaders and practitioners with the structures and use cases they need to keep up with technology and learn new skills. I have little doubt that this book will define HR's contribution to the workplace of the future." * Bernard Marr, Bestselling author of Data Strategy and Data-Driven HR, futurist and strategic advisor *"Brilliantly insightful, yet practically impactful. This is a foundational book in the field of people analytics that emphasizes a business-first approach for elevating human performance. The nine dimensions for success are complemented with powerful cases that will empower any practitioner to apply these concepts." * Michael J. Arena, VP Talent & Development, AWS and author of Adaptive Space *Table of Contents Section - PART ONE: The case for people analytics; Chapter - 00: Introduction; Chapter - 000: The business value of people analytics; Section - PART TWO: Nine Dimensions for Excellence in People Analytics; Chapter - 01: Governance; Chapter - 02: Methodology; Chapter - 03: Stakeholder Management; Chapter - 04: Skills; Chapter - 05: Technology; Chapter - 06: Data; Chapter - 07: Workforce Experiences; Chapter - 08: Business Outcomes; Chapter - 09: Culture; Section - PART THREE: The next steps for people analytics; Chapter - 10: Transforming people analytics; Chapter - 11: Epilogue - the future of people analytics; Chapter - 12: Concluding remarks; Chapter - 13: Glossary; Chapter - 14: Index

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Book SynopsisFINALIST: Goody Business Book Awards: Leadership: Team Building Organizations are most effective when the teams responsible for their success work together collectively and in a dynamic relationship with the rest of the company. For those involved in developing leadership teams, understanding coaching practices and techniques is essential for enabling the best performance. Leadership Team Coaching provides a comprehensive roadmap for team coaching, explaining all the key elements alongside practical tools and techniques for developing international and virtual teams, executive and non-executive boards and project and account teams in all types of organizations. Featuring case studies and insights from organizations including Deloitte and General Electric (GE), it also contains guidance on choosing the best team coach, creating a team-based culture and common pitfalls to avoid. This fully updated fourth edition of Leadership Team Coaching contains new material on agile teaming, using digital team coaching apps and AI, and training team leaders to coach their own team. It remains an indispensable resource for coaches and senior leaders as well as for those studying coaching as part of a degree or coaching qualification.Trade Review"This book is deservedly a business canon of the twenty first century. A seminal text used worldwide whenever team coaching is considered. In this fourth edition, Prof. Peter Hawkins includes new material that keeps this classic text current and introduces new ideas to push the industry forward. A must have!" * Dr Marc Kahn, Global Head of People & Organisation, Investec Plc and Visiting Professor at Middlesex University, London *"In the decade since the first edition of Leadership Team Coaching was written much has changed and in this new edition, Hawkins expands our vision of team coaching adding new approaches and tools to support each step in the process. He reminds us anew that no transformation can be led by a great individual or heroic leaders in these historically challenging times; instead, we need high value creating teams able to provide collective leadership. His final chapter highlights the historically challenges times we are living in and creates a thought-provoking agenda for moving forward. A must read for all coaches!" * Pam McLean, Ph.D., MCC CEO, Hudson Institute of Coaching California USA *"This wonderful masterpiece is the absolute almanac for anyone who appreciates the power and potential of teams- powerful and prolifically practical it will support leaders, coaches, consultants and anyone who acknowledges the importance of collective wisdom in enacting systemic transformation. A must have." * Paula Wilson, CEO Wilson Sloan Consulting, Master Executive Coach, Team Coach, Coach Supervisor, Northern Ireland, UK *"In a world that has changed so rapidly and is increasingly accelerating, Peter has once again invited us to step into his greater garden of systemic wisdom, updating perspectives around diversity in teams, agile team working, psychological safety and the wider ecology within the field of team coaching. This work is a forward looking brave next step to be taken (most certainly!) by coaches and team coaches, but even more so by all those who sit in team meetings wondering if there is another way." * Ricardo Martins, General Director, CEGOC, Portugal *"The area of team coaching is one in which we all still have so much to learn. Peter continues to be our guide and this latest edition will be another well-thumbed, annotated, and highly regarded book on the shelves here at Belbin HQ." * Jo Keeler, Partner, Belbin, Cambridge, UK *"Peter's approach is a great blend of philosophy, psychology and real application for results. I feel fortunate to have been trained by him. This is the most practical coaching program available today, that is grounded in business results." * Sanjay Mitra, Leadership Coach, Team Coach & OD Practitioner. Member ODLC [OD, Leadership and Change] Hub Committee At NTL Institute For Applied Behavioral Science, US *"As complexity increases and uncertainty is one of the few certainties, team coaches, organizational consultants and team leaders must match the pace of change, becoming active participants in the co-creation of the future world, and the co-delivery of systemic value across multiple connections and partnerships. The 4th edition of Leadership Team Coaching is an important reference guide to new concepts and contexts within this rapidly developing field. Essential reading for anyone who works with teams." * Barbara Walsh, Master Systemic Team Coach and Co-Director of www.teamsandbeyond.com. London, United Kingdom *"With thought-provoking insights and practical tips in every chapter, this book is a resource you'll return to again and again." * Jessica McNicholas, Executive Coach for Senior Leaders and Teams, Refraction Consulting, California, US *"Inspiring to see this benchmark guide to team coaching brought right up-to-date. It illustrates how team coaching can work virtually, and wisely addresses diversity, the new world post pandemic and the global climate crisis." * Dr. Catherine Carr, Author, Systemic Team Coach and Trainer, Vancouver, Canada *"Whether you're a seasoned team coach or leader or have just started working with teams, the fourth edition of this seminal publication is an important resource. Hawkins' enhanced content is impactful and inspires us to be revolutionary." * Tammy Turner, CEO, Turner International, Australia *Table of Contents Section - ONE: High-performing teams; Chapter - 01: Why the world needs more high-performing leadership teams; Chapter - 02: The high-performing team and the transformational leadership team; Chapter - 03: The five disciplines of successful team practice; Section - TWO: Team coaching; Chapter - 04: What is team coaching?; Chapter - 05: The team coaching process and journey; Chapter - 06: Coaching the five disciplines – Systemic team coaching; Section - THREE: Coaching different types of teams; Chapter - 07: Many types of teams; Chapter - 08: Coaching the board; Section - FOUR: The next frontier for systemic team coaching – Beyond the high-performing team; Chapter - 09: Disrupting and renewing team coaching; Chapter - 10: New dimensions for eco-systemic team coaching; Section - FIVE: Creating shared leadership, selecting, developing and coaching your own team – Advice to chief executives and other team leaders; Chapter - 11: Selecting the players for a high-performing team; Chapter - 12: Key steps for CEOs in creating a high-performing team with shared leadership; Chapter - 13: How to find, select and work with a good team coach; Chapter - 14: Developing as a team coach; Chapter - 15: Supervising team coaching; Chapter - 16: Team coaching methods, tools and techniques; Chapter - 17: Conclusion

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Book Synopsis     Companies that use innovative training and development practices are likely to report better financial performance than their competitors that do not. Training and development also help a company develop the human capital needed to meet competitive challenges. Many companies now recognize that learning through training, development, and knowledge management helps employees strengthen or increase their skills directly impacting their job performance, satisfaction, and career advancement.      The 9th edition covers and addresses the changes in training and development from an employer and employee perspective - adding value to the employer and employee.     Based on the author''s extensive experience in teaching training and development courses to both graduate and undergraduate students, Employee Training and Development, Ninth Edition, retains the lively writing style, inspiring examples, and emphasis on new technology aTable of ContentsPART ONE: THE CONTEXT FOR TRAINING AND DEVELOPMENTCHAPTER 1: Introduction to Employee Training and DevelopmentCHAPTER 2: Strategic TrainingPART TWO: DESIGNING TRAININGCHAPTER 3: Needs AssessmentCHAPTER 4: Learning and Transfer of TrainingCHAPTER 5: Program DesignCHPATER 6: Training EvaluationPART THREE: TRAINING AND DEVELOPMENT METHODSCHAPTER 7: Traditional Training MethodsCHAPTER 8: Technology-Based Training MethodsCHAPTER 9: Employee Development and Career ManagementPART FOUR: SOCIAL RESPONSIBILITY AND THE FUTURECHAPTER 10: Social Responsibility: Legal Issues, Managing Diversity, and Career ChallengesCHAPTER 11: The Future of Training and Development

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Book Synopsis'A must-read to take your team to the next level' Marshall GoldsmithHabits are crucial for personal productivity. But we rarely work alone: achieving our goals depends on how well we work with others. And teams have their own habits that can accelerate - or block - success.In this essential handbook, productivity and teamwork expert Charlie Gilkey shows how to cultivate, implement and maintain the small habits that lead to big results for any team. From the Team Habits quiz, where you can identify the habits you need to build (or break) to a roadmap for putting them into practice, this book is full of clear, simple actions to:- run more productive meetings- eliminate pointless emails- make better, swifter decisions- create a stellar culture of belongingTeam Habits is the difference between teamwork that feels like a struggle and collaboration that empowers everyone to deliver their best.

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Book SynopsisKatja Schipperheijn is an internationally recognized learning strategist and futurist. She is the founder of Habit of Improvement, a consultancy that focuses on learning strategies that foster growth and wellbeing in a human-machine symbiosis and co-founder of The Learning Mindset Organization. Katja Schipperheijn is also the founder of sCooledu, a foundation that has over 15,000 children participating in her workshops, is an international keynote speaker, guest lecturer and the author of Learning Ecosystems, also published by Kogan Page.

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Book SynopsisA future-proof guide to rehumanising the workplace in order to bring about greater personal success and corporate productivity, from two global authorities in workplace mental health.In recent years, workplace toxicity, industry volatility, employee isolation and technology-driven change have threatened the psychological well-being of employees. The rise of quiet quitting has shown that when we can't flourish at work, both personal success and corporate productivity suffer.As we sit on the cusp of some of the most turbulent economic changes in history many of us wonder if we can not only survive but flourish in our careers.Based on the science of thriving, Tomorrowmind proves we can and provides essential plans and actionable advice for succeeding in the uncertain future of work. Build skills in resilience, foresight and creativity and help to cultivate workplace that fosters connection and meaning for yourself and your team. Engaging evidence shows how individuals, teams, and organizations that excel at these five key attributes will win in the whitewater of work every time. A timely and crucial guide that is destined to inspire generations of workers.Trade Review"Evolution didn't equip us to meet the rapidly changing demands of the modern workplace-so what steps can we take to be happier and more resilient in our work lives? Tomorrowmind draws on cutting-edge research and real-life examples to provide deep insights as well as practical suggestions for flourishing at work. It's an indispensable resource to anyone navigating today's uncertain world." --Gretchen Rubin, #1 bestselling author of The Happiness Project and host of the Happier with Gretchen Rubin podcast"We are always told to live in the present. But the future holds our dreams, and may be the key to our happiness. In Tomorrowmind, Gabriella Kellerman and Martin Seligman masterfully navigate the newest science to show us how we can design our futures to thrive as individuals in work, relationships, and life."--Arthur C. Brooks, Professor, Harvard Kennedy School and Harvard Business School, and #1 New York Times bestselling author "In this profoundly important and timely book, Kellerman and Seligman provide a blueprint for how all of us can rise to the challenge of the brave new world of work. Tomorrowmind is a scientifically grounded and eminently accessible book that will entertain you, inspire you, and teach you how to feel connected and happy at work and beyond."--Sonja Lyubomirsky, Distinguished Professor of Psychology at the University of California, Riverside and author of The How of Happiness"This book is a must-read guide to surviving and even thriving at work when there's potential for chaos around every corner. The skills in this book let you future-proof without leaving any part of you behind."--Scott Barry Kaufman, author of Transcend"Kellerman and Seligman have written one of the most important recent books examining a multi-dimensional, yet practical approach to work in the modern world. For those seeking a deep dive into how to thrive amidst the challenges of the modern working world, start here. Well-researched, practical and timely...Tomorrowmind should be a must-read for the modern professional."--Shawn Achor, NYTimes bestseller of Big Potential and The Happiness Advantage"Drawing on psychology, neuroscience, educational theory, and medical research, they offer guidance on honing skills and perspectives to help individuals succeed in an ever changing work environment. The book is filled with exercises for building skills, acronyms for easy recall...and relatable anecdotes. The authors offer suggestions for businesses about how to make corporate cultures more supportive of workers. Even in an unpredictable, roiling future, the authors are optimistic that every worker can flourish. Practical, encouraging self-help for the workplace." --Kirkus Review

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Book SynopsisCan you imagine a choreographer only training one dancer to lead while his or her partner sits in the lobby staring at the wall? Yet we do this all the time in organizations. Half the partnership is missing.Leadership is Half the Story introduces the first model to seamlessly integrate leadership, followership, and partnerships. This research-backed, field-tested book contributes many new ideas and practical advice for everyone in an organization – from CEO to HR director to front-line manager to consultant.All of us lead, not just those with the formal title. All of us follow, not just front-line staff. In great collaborations, one moment we are leading and then we flip to following; in other words, the relationship between leadership and followership is dynamic, context-specific, and ever-evolving. This empowering perspective opens up leadership to everyone, normalizes followership, and enables more productive and innovative collaborations. Candid discTrade Review"This book practically glows with energy and vision! In highly accessible, entertaining portions Sam and Marc Hurwitz have presented us with a forward-thinking, prescient guide to success in business in today's unpredictable market.Build agile, innovative, efficient teams in your organization today for greater success tomorrow!" -- Marshall Goldsmith, top-ranked executive coach; Thinkers 50 Top Ten Global Business Thinker; author or editor of 34 books including the global bestsellers 'MOJO' and 'What Got You Here Won't Get You There' "Samantha and Marc Hurwitz have made leadership whole. Teams need great leaders as well as great followers." -- Razor Suleman, Founder and Chief Achiever, Achievers, Inc. "In this remarkable book, Samantha and Marc Hurwitz radically challenge the conventional wisdom on leadership. Leaders aren't more important than followers, they say. To innovate fast, leaders and followers must be equal partners - together creatingco-flow.'Leadership Is Half the Story'is essential reading for anyone who wants to know how companies, organizations, and governments can adapt, innovate, and thrive in a rapidly changing and increasingly complex world." -- Thomas Homer-Dixon, Chair of Global Systems, Balsillie School of International Affairs; author, 'The Ingenuity Gap' and 'The Upside of Down'Table of ContentsList of Tools Preface: Our Stories and Why We Wrote This Book Acknowledgments SECTION I: INTRODUCTION CHAPTER 1 Why 21st-Century Workplaces Require a Radically Different Approach ... and a Radically Different Approach * Work Is Done in Teams - From Flow to Co-flow* Continuous Relationship Building - Interpersonal Agility Is the Essential Workplace Competency* Introducing the Generative Partnership(R) Model CHAPTER 2 A Fresh Look at the F-Word: Followership CHAPTER 3 A New Kind of Leadership SECTION II: GUIDING PRINCIPLES CHAPTER 4 Principle 1: Partnerships Need Leadership and Followership. They Are Equal, Dynamic, and Different. CHAPTER 5 Principle 2: Leadership Is Setting the Frame. Followership Is Creating Within It. CHAPTER 6 Principle 3: Lean In to Build Connection. CHAPTER 7 Principle 4: Value the Positive, and Build on It. CHAPTER 8 Principle 5: Have Deeply Shared Goals. SECTION III: SKILLS CHAPTER 9 Decision Partnering Skills * Kirk vs. Spock: Whom Would You Entrust with Your Decisions? * Decision Framing: The Leadership Role * Decision Advocating: The Followership Role CHAPTER 10 Relationship Partnering Skills * Relationship Checkmate and How to Avoid a Stalemate * Relationship Framing: The Leadership Role * Relationship Building: The Followership Role CHAPTER 11 Organizational Agility Partnering Skills * Don't Be a Sea Squirt and Eat Your Brain! * Organizational Mentoring: The Leadership Role * Organizational Agility: The Followership Role CHAPTER 12 Communication Partnering Skills * Four-Way Communications, Barriers, Biases, and Blunders * Cascade Communicating: The Leadership Role * Dashboard Communicating: The Followership Role CHAPTER 13 Performance Partnering Skills * Honk if You Like My Driving! * The Commitment and Engagement Agreement * The DNA of Performance * Performance Coaching: The Leadership Role * Peak Performing: The Followership Role CHAPTER 14 Personal, Team, and Organizational Development * Personal Development * Team Development * Organizational Development Notes References Index

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Book SynopsisMartin R Edwards is Reader in HRM and Organizational Psychology at King's Business School, King's College London. He has taught statistics to undergraduate, postgraduate and PhD students for over 15 years and also teaches HR analytics to MSc students. As a consultant, he has delivered HR analytics workshops to FTSE-100 companies. Kirsten Edwards is HR Lead for Advanced Analytics and Data Science at Rio Tinto and has over 20 years' broad international experience in analytics, HR and management consulting. She is a visiting lecturer at Kent Business School and at King's Business School.Trade Review"Predictive HR Analytics is a comprehensive and detailed guide for any professional interested in this exciting new field. The book will help you understand what data to analyze, how to interpret and analyze the data, and how different types of models work. Highly recommended for people analytics specialists!" * Josh Bersin, Global Industry Analyst and Founder, Bersin by Deloitte *"Edwards and Edwards provide an essential roadmap to professionalize how HR analytics is applied in organizations. This book should be required reading for data scientists and HR generalists who need to learn the ropes of applying statistics and social scientific analysis to HR data." * Alec Levenson, Senior Research Scientist at the Center for Effective Organizations, University of Southern California and author of Strategic Analytics and Employee Surveys That Work *"Predictive HR Analytics is a practical guide for anyone working or interested in the burgeoning field of people analytics. What sets it apart from other books on the topic is that the authors demonstrate how to actually perform the analyses with a variety of HR-related data as well as providing insights on the statistical models that support them. Every people analytics team should own a copy of this book." * David Green, Executive Director at Insight222, Global speaker, writer and consultant on people analytics *"An essential read for HR leaders and practitioners wishing to deepen their knowledge and capability in predictive analytics. The authors balance the need to present technical concepts and theory with clear and simple solutions to apply within the workplace. This book is full of wisdom for anyone wishing to embrace analytics as a fundamental HR capability." * Caroline van der Feltz, HR Director, Danske Bank UK *"Finally, a book that students and HR professionals can use to learn how to do HR analytics! Not only do Edwards & Edwards show how to conduct analyses with clear, step by step examples, they show the critical insights that HR analytics can provide." * Fritz Drasgow, Dean of the School of Labor and Employment Relations and Professor of Psychology, University of Illinois at Urbana-Champaign *"Detailed, precise and clearly written, this book isn't just about statistics; it's about the future of HR. Essential reading for everyone in HR." * Professor Binna Kandola OBE, Business Psychologist, Senior Partner and Co-founder, Pearn Kandola *"Anyone reading and learning from this book and applying its lessons will be a more effective HR professional. It should certainly become compulsory reading for all HRM students. The authors are to be congratulated on providing a service to the HR community by writing this much needed and timely book." * David Guest, Professor of Organizational Psychology and Human Resource Management, King’s College, London *"At a time when the HR function is facing huge changes and undergoing massive challenges, it is good to see the second edition of this noteworthy book. Whilst many in HR are still coping with reporting on metrics, Edwards and Edwards have updated and expanded their first edition by embracing the latest developments and staying ahead of the curve. This will make a welcome contribution to the knowledge base of academics and practitioners alike." * David Simmonds, Chairman, Hr Analytics Ltd. *"This book is essential reading for anyone interested in how to actually apply statistical methods to HR data. The book fills an important gap between those that are too technical, making them impenetrable to all but the most experienced statisticians, and books that focus on organizational capability aspect of HR analytics. If you're doing HR analytics you need a copy of this book." * Dr. Nigel Guenole, Exectuive Consultant, IBM, Co-author of The Power of People: Learn how successful organizations use workforce analytics to improve business performance *"This book is a much-needed, well-researched, informative, and accessible treatment of HR/People Analytics. I highly recommend it for instructors who teach a course on this topic or HR professionals who want to learn on their own. It contains valuable guidance on how to collect and analyze human resource management and operational data to support data driven decision-making." * Dr. Janet Marler, Professor of Management, University at Albany, State University of New York *Table of Contents Chapter - 01: Understanding HR analytics; Chapter - 02: HR information systems and data; Chapter - 03: Analysis strategies; Chapter - 04: Case study 1 – Diversity analytics; Chapter - 05: Case study 2 – Employee attitude surveys – engagement and workforce perceptions; Chapter - 06: Case study 3 – Predicting employee turnover; Chapter - 07: Case study 4 – Predicting employee performance; Chapter - 08: Case study 5 – Recruitment and selection analytics; Chapter - 09: Case study 6 – Monitoring the impact of interventions; Chapter - 10: Business applications – Scenario modelling and business cases; Chapter - 11: More advanced HR analytic techniques; Chapter - 12: Reflection on HR analytics – Usage, ethics and limitations; Chapter - 13: Appendix R

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Book SynopsisTake the stress out of giving feedback. To help your employees meet their goals and fulfill their potential, you need to provide them with regular feedback. But the prospect of sharing potentially negative news can be overwhelming. How do you construct your message so that it’s not only well received but also expressed in a way that encourages change? Whether you’re commending exemplary work or addressing problem behavior, the HBR Guide to Delivering Effective Feedback provides you with practical advice and tips to transform any performance discussion—from weekly check-ins to annual reviews—into an opportunity for growth and development. You’ll learn to: Establish trust with your direct reportsAssess their performance fairlyEmphasize improvement, even in criticismReact calmly to a defensive feedback recipientRecognize and motivate star performersCreate individualized development plans Arm yourself with the advice you need to succeed on the job, from a source you trust. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

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Book Synopsis'This book is a must for anyone involved in organizational coaching' Adrian Moorhouse, Managing Director, Lane4 & Olympic Gold MedallistCoaching the Team at Work 2 is the result of research over 20 years with practising team coaches and with major corporations around the world. It recognises that in a complex and constantly evolving business and social environment, teams can only keep up if they adapt frequently. But to adapt, they must have clarity about their internal and external systems and how these contribute to or undermine performance. There are multiple aspects of team function that underpins performance - and each influences and is influenced by the others. This revised edition explores the six most significant aspects:* Purpose and motivation* Systems and processes relating to external stakeholders* Relationships, especially within the team* Systems and processes relating to internal functions (such as quality and decision-making)* Learning (how the team adapts to keep up with the pace of change)* Leadership (how the functions of leadership are exercised within the team)When these aspects are aligned, a team can perform at its best; but when any one or more of the aspects is malfunctioning, the result is underperformance.This book helps team coaches develop their skills to support teams in understanding these complex dynamics and, as a result, in developing more effective ways of working together.Trade ReviewThis book is a must for anyone involved in organizational coaching. It gives a framework for team coaching that will significantly move our industry forward. As someone whose career has moved from one application of coaching (in sport), to another (now, in business), it has added further understanding to a lifelong journey! -- Adrian Moorhouse, Managing Director, Lane4 & Olympic Gold MedallistDavid's new book is practical and pragmatic and brings in a wealth of research and experience while remaining very readable. -- Myles Downey, author of Effective Coaching and Director of Studies at The School of CoachingClear and direct, packed with useful and practical advice on how to develop coaching processes to ensure increased effectiveness, whether as a coach, a manager, or a member of the board. -- Jan Kingsley, Director of Corporate Services, European Foundation for Management Development (EFMD)

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Book SynopsisOffers insights into the fundamental nature of outstanding performance. This title also offers practical guidance to individuals on how to manage their careers strategically, and to companies on how to identify, develop, and keep talent.Trade ReviewWinner of the 2011 Gold Medal Book Award in the Operations Management/Productivity/TQM category, Axiom Business One of the winners of the 2010 Best Business Books, strategy+business magazine for 2010 "[Boris Groysberg's] new book, a meticulous study of the performance of Wall Street analysts, asks the key question: is the success of individual 'star' employees transferable to other businesses? In other words, is it the team/institution that is key to the high performance or is it mainly down to the individual concerned?"--Stefan Stern, Financial Times "[B]rilliant... [T]he best business book of the year on human capital... [Groysberg's] findings, and the force and richness of both his data and his presentation, should have an indelible effect on how we understand exceptional performance."--Sally Helgesen, Strategy + Business "What if talent is more like an orchid, thriving in certain environments and dying in others? It's an interesting question, full of nature-versus-nurture overtones; we could debate it endlessly. But Boris Groysberg, a professor at Harvard Business School, has spoiled the debate with an unsporting move. He's gathered some data. And what he discovered forces us to rethink the argument."--Fast Company "The book is fascinating reading, as Prof. Groysberg digs deeper into the implications for knowledge workers and portability of jobs... [T]here are lessons in here for executives and knowledge workers in general and, more particularly, human resources officials concerned about the talent war for knowledge workers."--Harvey Schachter, Globe & Mail "Chasing Stars is an important work challenging the myth that talented workers can succeed anywhere. It proves that the best employer-employee relationships are mutually beneficial and that both can gain much from each other if they try."--ForeWord "Early in the summer, Paul DePodesta read a book that intrigued him. Its title was Chasing Stars. Its author was Boris Groysberg, an associate professor at Harvard Business School. Its thesis had a practical application that had yet to reveal itself to Mr. DePodesta. It did in November, when the Mets hired Mr. DePodesta to be their vice president of player development and amateur scouting... [T]he most telling template for how they might return the Mets to prominence [is] Dr. Groysberg's examination of how businesses and organizations can create environments where talent can flourish... Mr. DePodesta was ... encouraged by the upshot of Dr. Groysberg's findings: The author could map out general conditions under which 'stars' would thrive in new organizations."--Mike Sielski, Wall Street Journal "Chasing Stars highlights the key factors that improve the odds of successful job transitions. Build a network that extends beyond the confines of your research group and department. Evaluate the cultural and intellectual attributes and resources of a potential employer. Value those things above the monetary compensation in any offer package."--Peter S. Fiske, Nature "Over 10 years, Groysberg--who is associated professor in the organisational behaviour unit at HBS--and his colleagues collected data on what happened to star analysts from Wall Street firms and their professional ranking when they moved to a rival firm... The exhaustive study, examined in detail in Groysberg's new book Chasing Stars, came to an unexpected conclusion: stars who switched jobs generally did poorly, often for at least several years."--Australian Financial Review "Given all the time and money that organisations spend wooing high-flyers to join their ranks, a few minutes spent absorbing the findings of Harvard Business School's Boris Groysberg would be a very wise investment."--Catherine Fox, Australian Financial ReviewTable of ContentsAcknowledgments ix Introduction 3 Part One: Talent and Portability Chapter 1: Moving On 15 Chapter 2: Analysts' Labor Market 35 Chapter 3: The Limits of Portability 51 Chapter 4: Do Firms Benefit from Hiring Stars? 77 Part Two: Facets of Portability Chapter 5: Stars and Their Galaxies: Firms of Origin and Portability 93 Chapter 6: Integrating Stars: The Hiring Firm and Portability of Performance 125 Chapter 7: Liftouts (Taking Some of It with You): Moving in Teams 141 Chapter 8: Women and Portability: Why Is Women's Performance More Portable than Men's? 163 Part Three: Implications for Talent Management: Developing, Retaining, and Rewarding Stars Chapter 9: Star Formation: Developmental Cultures at Work 197 Chapter 10: Turnover: Who Leaves and Why 239 Chapter 11: A Special Case of Turnover: Stars as Entrepreneurs 253 Chapter 12: Measuring and Rewarding Stars' Performance 273 Chapter 13: Lessons from Wall Street and Elsewhere 321 Appendix 343 Notes 353 Index 437

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Book SynopsisThrough the compelling stories Dolly shares and the surprising science she reports, Dolly guides each of us closer to being the person we mean to be.Trade Review“Finally: an engaging, evidence-based book about how to battle biases, champion diversity and inclusion, and advocate for those who lack power and privilege. Dolly Chugh makes a convincing case that being an ally isn’t about being a good person—it’s about constantly striving to be a better person.” — Adam Grant, New York Times bestselling author of Give and Take, Originals, and Option B with Sheryl Sandberg “Dolly Chugh helps us identify our ‘platform of privilege’ and guides us on how we can use this and other tools to create positive change. She encourages us to accentuate our strengths and to manage our weaknesses, and forces us to focus on being better and stronger in everything we do.” — Billie Jean King, social justice pioneer and tennis champion “Dolly Chugh has written the most important and actionable book on reducing bias that I have read. Using powerful and enduring findings from research on bias, she explains the reasons we fail to be the person we mean to be and provides prescriptions for managing the pitfalls of our humanness. This deeply personal book is a must-read.” — David Thomas, president of Morehouse College and author of Leading for Equity and Breaking Through “Dolly Chugh applies the power of a growth mindset to work on equity and inclusion at a time when it is much-needed. The Person You Mean to Be is essential reading.” — Carol Dweck, bestselling author of Mindset: The New Psychology of Success “This is a book for anyone who thinks of themselves as a pretty decent human being but who knows, deep in their heart, they could be better. A cocktail of stories and science that gets you thinking and, more important, gets you acting.” — Angela Duckworth, founder and CEO of Character Lab, and author of Grit: The Power of Passion and Perseverance “In authoritative yet accessible prose, social psychologist Dolly Chugh outlines how we can all make the indispensable shift from being ‘believers’ who live under the ideal of inclusion to being ‘builders’ who live up to that ideal. This book is both guide and gift.” — Kenji Yoshino, author of Speak Now: Marriage Equality on Trial; Chief Justice Earl Warren Professor of Constitutional Law, NYU School of Law “Never has an author made it so easy to see our blind spots and the downsides of our best intentions. Dolly Chugh’s brilliant lens reveals the invisible, uncomfortable truths of ordinary privilege, yet offers a light that inspires and guides each of us to be the moral, inclusive leader we hope to be.” — Liz Wiseman, New York Times bestselling author of Multipliers and Rookie Smarts

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Book SynopsisThis international bestseller, which foreshadowed a market crash, explains why it could happen again if we don't act now. Fractal geometry is the mathematics of roughness: how to reduce the outline of a jagged leaf or static in a computer connection to a few simple mathematical properties. With his fractal tools, Mandelbrot has got to the bottom of how financial markets really work. He finds they have a shifting sense of time and wild behaviour that makes them volatile, dangerous - and beautiful. In his models, the complex gyrations of the FTSE 100 and exchange rates can be reduced to straightforward formulae that yield a much more accurate description of the risks involved.Trade ReviewMandelbrot is acknowledged as the father of chaos theory ... he is, simply, very clever indeed. * Sunday Telegraph *The reader gets a clear picture of the history of finance theory ... the best financial read * Financial Times *Entertainingly written ... this book is a brain-opener that adds hugely to our sum of knowledge. * Director *

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Book SynopsisNamed one of "22 new books…that you should consider reading before the year is out" by Fortune"This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher''s WeeklyA research-based, practical guide for how to handle difficult people at work.Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up.Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven''t worked. But you can only endure so much thoughtless, irrational, or malicious beh

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Book SynopsisKristin Saling is Director at the Innovation Cell for the United States Army Human Resources Command where she enables the command to capitalize on the latest HR business practices and technologies. Prior to this, she was Deputy Director of People Analytics for the Assistant Secretary of the Army for Manpower and Reserve Affairs (ASA (M&RA)) and Chief Analytics Officer for the Army Talent Management Task Force. She is based in Orlando, Florida.

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Book SynopsisKatja Schipperheijn is an internationally recognized learning strategist and founder of Habit of Improvement, a consultancy that focuses on learning strategies that foster growth and well-being in a human-machine symbiosis. Besides her work in corporate settings, she is founder of the sCooledu foundation with which she reached over 15,000 children participating in her workshops on digital citizenship. Based in Antwerp, Belgium and Dubai, UAE, she is also an international keynote speaker and guest lecturer.Trade Review"Katja Schipperheijn provides a helpful and important deep analysis of an area that is rapidly changing our lives. She explains the history and direction of human and behavioural automation clearly and then gives us a framework that we can apply to learn and adapt - a LearnScape. Creating a LearnScape should be on every executive's agenda." * Julia Cook, CEO, Change Management Group; Deputy Chair of GMC; Chair of Consortium for Street Children-US *"As we build an innovation ecosystem to find and nurture new ideas, it is vital to feed it with the most appropriate skills and capabilities to drive growth. Adapting to different learning methods and styles is key to helping the ecosystem thrive. Learning from the intelligent symbioses of humans and technology have to offer, provides nimble growth opportunities. The method for continuous improvement presented by Katja Schipperheijn is therefore a useful guide for business leaders who want to innovate together with their team." * Lisa Perkins, Director of Research and Innovation, BT *"Katja has one of those unique L&D mindsets that can move your thinking forward in steps rather than increments. Learning Ecosystems is an important book for any serious learning professional or executive who wants to grow with their team through the opportunities that digital innovations have to offer in a world of ever accelerating change." * Damien Woods, Chapter Lead - Learning & Growth, 7-Eleven Australia *"Katja makes a strong case for enabling organization and human development through technology. She takes a fresh look at the latest research in education and the latest technology trends that will develop and amplify humans' abilities. Any leader who wants to unleash the collective experience and knowledge of the organization with engaged employees and wants to meet the challenge of retraining, or nurture a culture of continuous learning, should read Learning Ecosystems." * Dr. Regis Chasse, Founder and Chief Learning Officer, CLO Advisors LLC, Dean The Leadership Institute *"Access to learning opportunities will be one of the key differentiators in adapting to the rapidly changing world. Opportunities for continuous development can be a scarce resource and are not available to everyone to the same extent. Thanks to the evolution of technology, we can build learning ecosystems to provide access to knowledge for learners around the world. Everyone will have a fair chance to develop and grow and not feel limited by a lack of local offerings." * Sami M. Leppänen, Learner Experience Innovation Manager, KONE Corporation *"The turmoil we are going through since the beginning of this century requires companies to grow resilience and people to acquire new skills. In this wonderful book, Katja Schipperheijn shows that competences such as curiosity, openness, optimism, empathy, entrepreneurship, consilience and imagination will make the all the difference needed to thrive, grow and learn. In a world that is becoming increasingly virtual and ever changing, learning architects will find the necessary tools and inspiration to prepare for the future of work." * Stefan van Hooydonk, Founder of the Global Curiosity Institute, Co-founder and Dean, Earth Academy, L&D strategist and Author *"How does one build a learning organization that constantly collects data, processes it and turns them into actionable information? The answer is simple: understand the science and art of learning and build an organization using those building blocks and dynamics. Connect the dots and create an ecosystem-organization or in other words: create a LearnScape. Katja Schipperheijn has always been passionate about 'learning' and now she has used her scientific understanding of how 'learning' works to describe how to create a LearnScape. This fascinating book is a must-read for everybody that not only wants to be ready for the future, but wants to play an active role in shaping it. Learning Ecosystems is an instant classic, the book as well as the concept." * Rik Vera, International Keynote Speaker, Thought Leader, Business Philosopher, Author, Coach, Consultant *"Leading companies recruit people who are highly curious and able to learn fast. They create a learning ecosystem that delivers insights into the strategies, processes and tools that make the difference." * Gerhard Gschwandtner, Founder and CEO, Selling Power *Table of Contents Chapter - 00: Introduction; Section - ONE: A world in ever-increasing change; Chapter - 01: The world of human and machine; Chapter - 02: The value driven organization; Chapter - 03: The data driven organization; Section - TWO: Learning to stay relevant for the future; Chapter - 04: Lifelong learning in a world of change; Chapter - 05: Competences that make us unique as human beings; Section - THREE: Learning strategies and technology; Chapter - 06: Can learning strategies stand the test of time?; Chapter - 07: Learning technologies; Section - FOUR: Lean learning ecosystems and LearnScapes; Chapter - 08: The learning maturity model - From data repositories to LearnScapes; Chapter - 09: Lean learning; Chapter - 10: The six drivers of LearnScapes to make learning central; Section - FIVE: Building LearnScapes; Chapter - 11: Step 1: Discovery - Analysing the current learning needs for future success; Chapter - 12: Step 2: Burning platform - A supported choice for change; Chapter - 13: Step 3: Path to improvement - where technology, content and the learning culture come together; Chapter - 14: Step 4: Joint execution - no success without cooperation; Chapter - 15: Step 5: Future growth and improvement - never stop learning; Chapter - 16: Conclusion: Next steps

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Book SynopsisTake Your Business from Average to ExtraordinaryThe Wealthy Franchisee Scott Greenberg's firsthand experience as an award-winning franchisee teaches entrepreneurs how to maximize not only profits but customer and employee relationships. You too can replicate the mental habits, science-based tactics, and financial results of high-performing franchisees. As a franchising consultant, Scott Greenberg has helped franchise owners and franchisees improve their performance in a variety of service industries. Readers will learn how to:Explore their own mental responses and become more self-awareBring out the best in employees and build superstar teamsDazzle customers and increase sales with emotionally satisfying experiencesOptimize the human elements of their operation so they can grow into a next-level enterprise and become wealthy

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Book SynopsisRebecca Foden is a visionary leader in global early careers and talent acquisition, recognized for her groundbreaking work in advancing STEM recruitment, promoting social mobility, driving diversity and spearheading digital innovation. Named ono of the Top 5 Most Innovative Women in Recruitment, she has successfully led transformative talent initiatives for renowned global brands such as Synopsys, EY and Transport for London. She is based in London, UK.

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Book SynopsisChick-fil-A's first female officer and former HR operations manager helps leaders discover the impact of hiring extraordinary talent and how to create and build a compelling culture within their teams and organizations.

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Book SynopsisLeadership Best Seller with #1 for Business Coaching and Team Skills on Amazon LEAD is here to help you lead yourself and others - through life's unpredictable challenges towards your aspirations. If you are looking for fresh insights, tools and inspiration you won't be disappointed. LEAD focuses on the top 3 priorities of a leader. To Map. To Navigate. To Grow. It enables you to: ? MAP the journeys that you want to make in work and life ? NAVIGATE through life's twists and turns to success ? GROW yourself and others as leaders Its style is like that of the best coach whose sole aim is to help you find your purpose and to thrive. With the strapline 50 models for success in work & life the authors have thoughtfully blended 30 classic leadership models with 20 of their own proven tools which they have developed through working with business leaders and teams across the globe. Let LEAD be your constant companion, always within reach to coach, challenge and cheer you on.Table of ContentsDashboard 1 Part One Map 3 Focus 1 Map Your Journey 9 Part Two Navigate 21 Focus 2 See the Big Picture 27 Focus 3 Choose the Right Direction 47 Focus 4 Do the Right Things 69 Focus 5 Check Progress 95 Focus 6 Be Inspired 119 Part Three Grow 141 Focus 7 You 143 Focus 8 Your Team 167 Focus 9 Your Life 189 LEAD Self-assessment 211 What Next? 215 Thanks 217 About the Authors 219 Index 221

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