Moments of Truth

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Paperback / softback by Jan Carlzon Short Description:

The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy. Read more

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Publisher: HarperCollins Publishers Inc
Publication Date: 29/03/2001
ISBN13: 9780060915803, 978-0060915803
ISBN10: 0060915803

Number of Pages: 160

Non Fiction , Business, Finance & Law

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