Description

Book Synopsis
The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.

Moments of Truth

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Order before 4pm tomorrow for delivery by Thu 15 Jan 2026.

A Paperback / softback by Jan Carlzon

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    Publisher: HarperCollins Publishers Inc
    Publication Date: 29/03/2001
    ISBN13: 9780060915803, 978-0060915803
    ISBN10: 0060915803
    Also in:
    Non Fiction Business, Finance & Law Customer services Management and management techniques Personnel and human resources

    Description

    Book Synopsis
    The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.

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