Description

Book Synopsis
The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.

Moments of Truth

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£12.80

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Order before 4pm tomorrow for delivery by Wed 17 Dec 2025.

A Paperback / softback by Jan Carlzon

15 in stock


    View other formats and editions of Moments of Truth by Jan Carlzon

    Publisher: HarperCollins Publishers Inc
    Publication Date: 29/03/2001
    ISBN13: 9780060915803, 978-0060915803
    ISBN10: 0060915803

    Description

    Book Synopsis
    The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.

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