Description

Book Synopsis
The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.

Moments of Truth

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    £13.60

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    Order before 4pm today for delivery by Sat 27 Jun 2026.

    A Paperback / softback by Jan Carlzon

    15 in stock

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      Publisher: HarperCollins Publishers Inc
      Publication Date: 29/03/2001
      ISBN13: 9780060915803, 978-0060915803
      ISBN10: 0060915803
      Also in:
      Business, Finance & Law Customer services Management and management techniques Personnel and human resources

      Description

      Book Synopsis
      The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.

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