Description

Book Synopsis
The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.

Moments of Truth

    Product form

    A Paperback / softback by Jan Carlzon

    £13.28

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    Order before 4pm today for delivery by Mon 21 Sep 2026.

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      Book details

      Publisher HarperCollins Publishers Inc
      Published 29 March 2001
      ISBN-13 9780060915803
      978-0060915803
      ISBN-10 0060915803
      Also in:
      Business, Finance & Law Customer services Management and management techniques Personnel and human resources

      Description

      Book Synopsis
      The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation.

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