Description
Named one of "22 new books…that you should consider reading before the year is out" by Fortune
"This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher''s Weekly
A research-based, practical guide for how to handle difficult people at work.
Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up.
Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven''t worked. But you can only endure so much thoughtless, irrational, or malicious beh
