Office management Books
Amazon Digital Services LLC - Kdp From Call to Client
£22.49
Amazon Digital Services LLC - Kdp Whos in the Waiting Room for Personal Injury Lawyers That Refuse to Blend In
£17.76
Puddle Dancer Press Empathy Factor
Book SynopsisBuilding on the latest research in brain science, emotional intelligence, and organizational theory, an award-winning communication and organizational strategist answers questions about the true definition of empathy. This groundbreaking exploration into business productivity and office management offers both real-world insights and practical ways to build transformative empathy skills organization-wide. It shows how learning about and teaching empathy in the workplace can improve productivity, innovation, and profitability. The guide also provides an innovative framework to help leaders meet the six universal needs of the organization itself while also respecting those of individual employees and customers.Trade Review" The Empathy Factor at Work provides compelling evidence that empathy is a critical element for organizational success. It outlines a powerful process for creating empathic connections within individuals and among teams as well as with customers. Marie Miyashiro shows how to blend the heart and mind for superior performance at all levels of an organization." -Peggy Milford, former CEO, US West Business Resources
£16.16
Bloomsbury Publishing PLC Toxic
Book SynopsisThe workplace has become a hotbed of social toxicity from the #MeToo movement to WeWork, it''s clear that abusive bosses and entrenched cultures of discrimination have become more prevalent than ever. Such behaviour is not only simply wrong and damaging to its victims it also results in reduced productivity, higher employee turnover, and can often leave a stain upon the wider reputation of an organization.In Toxic, Clive Lewis draws upon his decades of experience in HR and mediation to distill the problems and underlying causes of toxic workplaces before tackling the issue head-on. He draws upon first-hand case studies from an eclectic array of workplaces (from corporate offices to hospitals) to demonstrate how toxicity can be both prevented and resolved. This is a practical guide for business leaders and HR professionals looking to preserve a peaceful workplace, while also providing tips for employees looking to remain productive and focused when working with troubTrade ReviewA powerful and timely book that combines practical examples with deep emotional insight, providing invaluable advice for everyone in today’s modern workplaces. -- Dr Ann Limb CBE DL, Chair, The Scout OrganizationToxic is an important book and makes a powerful argument for executives to rethink about the business case for non-toxic environments. Lewis makes his points persuasively, underpinned by the evidence. -- Steve Murrells, Chief Executive, The Co-operative GroupToxic is hugely insightful, and offers practical tips based on real examples to truly avoid or address toxic workplaces and relationships. This book reinforces the need for psychological safety in creating the right culture, and the reinforcement of the underrated but essential simple human traits of civility and respect hit you like a high speed train. This book is a must read! -- James Devine, Chief Executive, Medway NHS Foundation TrustToxic is an excellent guide for organisations to learn how to improve cohesion at an individual, team and organisational level. We will certainly be drawing on its content. -- Dr Neil Pease, Chief People Officer, Nottingham University Hospitals
£18.00
Gabler Praxishandbuch Outlook-Organisation: • E-Mails professionell managen • Termine zeitsparend organisieren • Kontaktdaten für Serienbriefe nutzen
Book SynopsisDas erste Buch, das dem Anwender zeigt, wie er durch den konsequenten Einsatz von Outlook immer alle Termine, Informationen und Adressen im Griff hat und Zeit spart.Table of Contents· Informationsmanagement: E-Mails verwalten; Wiederfinden von Dateien; Informationspflege und Archivierung; Vertreterregelungen · Terminmanagement: Tagesplanung mit dem Outlook-Kalender; Besprechungsmanagement; Projektmanagement; Aufgabenmanagement; Integration anderer Zeitplansysteme · Kontaktmanagement: Kontaktverwaltung und Pflege; Übernahme bestehender Adressen; Standardisieren von Daten; Nutzung von Adressen für Serienbriefe
£49.49
Springer Fachmedien Wiesbaden Moderne Arbeitswelten: Die Macht der
Book SynopsisIn welcher Weise geht die Ausdehnung informatorischer Modelle und Verfahren mit der wachsenden Bedeutung von wissensbasierten Handlungen und Entscheidungen einher? Wissen spielt in modernen Produktions- und Dienstleistungsprozessen eine wichtige Rolle, da Menschen nur so zwischen materialen Prozessen und Wertprozessen sowie zwischen Prozessen der uns unmittelbar umgebenden Wirklichkeit und ihrem informatorischen modellhaften Abbild vermitteln können. Christian Schilcher und Janis Diekmann betonen, dass aus der Inanspruchnahme der Subjektivität widersprüchliche Konsequenzen resultieren, und thematisieren Herausforderungen für eine kritische Betrachtung aktueller Entwicklungen. Abschließend skizzieren sie Entwicklungstendenzen hinsichtlich der Stellung des Individuums in der informatisierten und wissensgeprägten (Arbeits-)Gesellschaft.Trade Review“… kritische und synoptische Betrachtung aktueller Entwicklungen moderner Arbeitswelten. ... Den Autoren gelingt es, auf knapp 50 Seiten eine komplexe Materie komplexitätsadäquat darzustellen ohne dabei zu trivialisieren. ... komprimierten Einblick in ein umfassendes Themenfeld. Dabei gelingt es ihnen auch, Lust und Interesse auf Vertiefung des Themas zu wecken ...” (in: OrganisationsEntwicklung, Heft 2, S. 111, 2015)Table of ContentsFinanzmärkte, Informatisierung der Unternehmen, Veränderung von Arbeit und Organisation und die Bedeutung von Wissen.- Subjektivierungsprozesse, ihre Bedeutungen und Konsequenzen.- Ambivalenzen von wissensbasierter Arbeit in informatisierten Umwelten.
£11.77
Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Praxishandbuch Korrespondenz: Professionell,
Book SynopsisGeschäftsbriefe sind die Visitenkarte eines Unternehmens. Deshalb sind Kundenorientierung und eine klare, überzeugende Sprache die entscheidenden Anforderungen an eine moderne und effiziente Geschäftskorrespondenz. Vielfach ist die Korrespondenz jedoch farblos, bürokratisch oder gespickt mit Amtsdeutsch. Dieses Buch hilft, alte Zöpfe abzuschneiden und Sprachballast über Bord zu werfen und es zeigt, wie man Korrespondenz kundenorientiert, abwechslungsreich und psychologisch richtig formulieren kann und professionelle Geschäftsbriefe verfasst, die das Image des Unternehmens steigern.Neu in der 4. Auflage: Das Buch enthält alle Neuerungen der DIN 5008, die im Sommer 2011 veröffentlicht werden.Trade Review“… Wie professionell und kundenorientiert Korrespondenz betrieben wird, beschreibt Jutta Sauer in ihrem Praxishandbuch Korrespondenz. ... Sie gibt ihren Lesern Tipps für einen höflichen, positiven und kundenorientierten Schreibstil …Jutta Sauer ist es gelungen, ein Buch zu verfassen, das praxisorientiert das große Gebiet der Korrespondenz dem Leser näher bringt. Es gibt Antworten und liefert Beispiele für alle Fragen, die bei der Korrespondenz mit unterschiedlichen Partnern auftreten können.” (OZ Onlinezeitung, onlinezeitung.co, 24. Oktober 2017)Table of ContentsLegen Sie Ihre Korrespondenz unter die Lupe des Qualitätsmanagements.- Unmissverständlich und aussagekräftig formulieren - so steigern Sie Ihre Effektivität und Effizienz.- Gliederung und Struktur - so gestalten Sie gut lesbare E-Mails und Briefe.- Korrespondenz von A bis Z.- Entrümpeln Sie Ihre Korrespondenz.- So werden Ihre Briefe noch kundenorientierter.- Brieftypen von A bis Z.
£47.49
Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Chefsache Assistenz: Effiziente Chefentlastung im Office 4.0
Book SynopsisDie Assistenz ist eine wichtige Funktion im Unternehmen, die nicht selten unterschätzt wird. Dabei kann sie einen entscheidenden Beitrag zum Unternehmenserfolg leisten, indem sie die Führungskraft effektiv entlastet. In diesem Chefsache-Buch erhalten Sie praktische Tipps für die Verbesserung der Effizienz im Büro sowie Input zu den Themen Kommunikation, Motivation und Resilienz. Sie erfahren, wie virtuelle Chefentlastung gelingt und warum Assistenznetzwerke und Selbstmarketing immer wichtiger werden. Darüber hinaus finden Sie wertvolle Impulse zur Veränderung der Arbeitswelt: Lesen Sie zum Beispiel, wie Sie mit dem Kulturwandel umgehen oder die Zusammenarbeit in Mehrgenerationenbüros optimieren können.Die 14 Autoren sind oder waren überwiegend selbst im Assistenzbereich tätig und kennen das Berufsbild und die damit verbundenen Aufgaben und Herausforderungen sehr gut. Sie geben praxisorientierte Tipps, die direkt auf den eigenen Arbeitsalltag übertragbar sind.Table of Contents
£26.59
Gabler Das Checklistenbuch: Die wichtigsten Organisationshilfen für das Büromanagement
Book SynopsisIn diesem Checklistenbuch finden Sie Arbeitshilfen für die täglichen und bedeutenden Vorgänge im Büro. Die wichtigsten Checklisten können zudem heruntergeladen und an Ihre persönlichen Bedürfnisse angepasst werden.Der Verantwortungsbereich von Assistenzkräften hat sich in den letzten Jahren kontinuierlich erweitert: vom Terminmanagement über die Organisation von Geschäftsreisen und Events bis hin zur Personalauswahl u.v.m. Gleichzeitig muss die Assistenz in einem hektischen und fremdbestimmten Arbeitsalltag den Überblick behalten. Checklisten sind hier wirkungsvolle Organisationshilfen. Sie unterstützen beim strukturierten Vorgehen und geben den aktuellen Stand der Bearbeitung wieder. Die zweite Auflage ist vollständig aktualisiert und an die neuesten Anforderungen im Büro angepasst.Table of ContentsAblage- und Dokumentenmanagement.- Informationsmanagement.- Projektmanagement.- Schriftliche Kommunikation.- Sitzungen, Meetings und Konferenzen.- Stressmanagement.- Zeitmanagement.
£47.49
Lotus Press Principles of Office Management
Book Synopsis
£12.39
HarperCollins Publishers Inc Lead Like a Marine
Book SynopsisTrade Review"A clear, clever, crisp narrative that pulls together combat and business experiences. The leadership lessons are told in stand-alone stories that draw the reader in and remain afterward. An honest, direct, and memorable book, written in a compelling style that makes the pages fly by.” — Bing West "In Lead Like a Marine, Warren and Thompson show with clarity how to apply common sense and team building learned in the Marine Corps in running a successful business. This has been my experience through a life in combat, command, and entrepreneurship. I highly recommend this book to all seeking to contribute to American prosperity.” — Oliver North
£999.99
McGraw-Hill Education - Europe College Keyboarding Document Processing
Book Synopsis
£999.99
Taylor & Francis The Poetic Logic of Administration Styles and Changes of Style in the Art of Organizing Routledge Studies in Management Organizations and Society
a huge range and FREE tracked UK delivery on ALL orders.
£155.00
Taylor & Francis Individuals Groups and Business Ethics
a huge range and FREE tracked UK delivery on ALL orders.
£145.00
Lexington Books Learning to Manage Conflict Getting People to
Book SynopsisNo descriptive material is available for this title.
£37.80
Rlpg/Galleys Integrating Performance and Budgets
Book SynopsisGovernments are under increasing pressure to produceand to demonstrateresults in terms of their mission. Over the last decade, countries around the world have undertaken reforms with the aim of improving the relevance and effectiveness of public services and the quality of public sector management. Integrating Performance and Budgets showcases attempts by federal and state governments, as well as a mix of developed and developing countries, to introduce performance or results-oriented budgeting and management as a means to support better decision making and accountability.Table of ContentsChapter 1 1. The Budget Office of Tomorrow Chapter 2 2. Linking Performance and Budgeting: Opportunities in the Federal Budget Process Chapter 3 3. Staying the Course: The Use of Performance Measurement in State Governments Chapter 4 4. Moving from Outputs to Outcomes: Practical Advice from Governments Around the World Chapter 5 5. Performance Budgeting: How NASA and SBA Link Costs and Performance
£43.20
University Press of America Passive Addiction or Why We Hate Work
Book SynopsisThis work examines various organizational problems that contribute to the phenomenon of passive addiction. Future technological and economic changes may lead to the emergence of active addiction, a state of work that is blended with life and is actively embraced by the worker with a spirit of creativity and innovation.Trade ReviewThis text allows [one] to take a critical look at organizations . . . without sacrificing excellent coverage of basic organizational communication research on topics like leadership, relationships, and identification. -- John C. Meyer, PhD, professor of communication and author of Kids Talking: Learning Relationships and Culture with ChildrenThe authors demonstrate a command of classic and contemporary literature and a compelling vision for new understandings and possibilities. -- John Nicholson, PhD, associate professor of communication, Mississippi State UniversityTable of ContentsIntroduction Chapter One: Passive Addiction: Symptom of a Deep and Prevalent Organizational Problem DEFINING PASSIVE ADDICTION ILLUSTRATING PASSIVE ADDICTION CAUSALITY OF PASSIVE ADDICTION COST OF PASSIVE ADDICTION SUMMARY REFERENCES Chapter Two: The Dichotomization of Work and Life WHY AND HOW WE IDENTIFY WITH ORGANIZATIONS THE PARADOX OF WORK AND LIFE FINDING BALANCE SUMMARY REFERENCES Chapter Three: The Bad Economics of the Contemporary System of Evaluation PREVALENCE OF EVALUATION JUSTIFICATION OF EVALUATION LACK OF STUDY ON THE IMPACT OF EVALUATION ON EMPLOYEE MOTIVATION THE LOGIC OF NUMBERS COMPETITION, FALSE SCARCITY, AND MOTIVATION WASTE DUE TO INVALID OR PRO FORMA EVALUATION INEQUITY IN CERTAIN EVALUATION SUMMARY REFERENCES Chapter Four: The Divorce Between Purpose and Action WHY PURPOSE ILLUSTRATIONS AND CAUSALITY OF THE DIVORCE BETWEEN PURPOSE AND ACTION COST OF THE DIVORCE BETWEEN ACTION AND PURPOSE SUMMARY REFERENCES Chapter Five: The Paradox Between Extrinsic Order and Intrinsic Chaos THE SEARCH FOR ORDER THE FUNCTION OF ORDER ORGANIZATIONAL MECHANISMS FOR ORDER A CLASSIFICATION OF DIFFERENT TYPES OF ORDER CHAOS LATENT IN PHENOMENAL ORDER NOUMENAL ORDER IN PHENOMENAL CHAOS SUMMARY REFERENCES Chapter Six: Crisis of Credibility DEFINING CREDIBILITY EMPLOYEE CREDIBILITY ORGANIZATIONAL CREDIBILITY SUMMARY REFERENCES Chapter Seven: Leadership or Management LEADERSHIP VERSUS MANAGEMENT ORIENTATIONS OF MANAGEMENT MANAGEMENT AND PASSIVE ADDICTION SUMMARY REFERENCES Chapter Eight: Active Addiction: Envisioning the Future of Work DEFINING ACTIVE ADDICTION WORK IN ITS NATURAL STATE FROM COMPETITION TO INNOVATION AND PERSONAL GROWTH FROM EFFICIENCY TO EFFECTIVENESS THE BLENDING BETWEEN WORK AND LIFE SUMMARY REFERENCES Index About the Authors
£31.50
Currency Remote Office Not Required
Book SynopsisThe classic guide to working from home and why we should embrace a virtual office, from the bestselling authors of Rework “A paradigm-smashing, compulsively readable case for a radically remote workplace.”—Susan Cain, New York Times bestselling author of Quiet Does working from home—or anywhere else but the office—make sense? In Remote, Jason Fried and David Heinemeier Hansson, the founders of Basecamp, bring new insight to the hotly debated argument. While providing a complete overview of remote work’s challenges, Jason and David persuasively argue that, often, the advantages of working “off-site” far outweigh the drawbacks. In the past decade, the “under one roof” model of conducting work has been steadily declining, owing to technology that is rapidly creating virtual workspaces. Today
£999.99
£16.19
Hutson Street Press 20th Century Bookkeeping And Office Practice
£999.99
Taylor & Francis Ltd Remote Working
Book SynopsisThe coronavirus pandemic forced work back into the home on a massive scale. The long-held belief that work and home are separate spheres of economic life was turned on its head overnight. Many employees were new to this way of working and many employers had to manage a disparate workforce for the first time. This book reviews what impact this shift had on the lives of millions of employees, the organisations which employ them and the societies in which they live. It also looks to a future in which more work is carried out remotely at home, in the local café, restaurant or bar, or while moving from place to place. The book syntheses the existing evidence in an accessible and easy-to-read way. It will appeal to all those who want a quick and concise introduction to the major themes associated with remote and hybrid working. This will include teachers, lecturers, students, academics and policy-makers as well as those who have experienced the challenges and benefits of hoTrade Review"Of all the changes that COVID-19 has demanded, the rise of remote working is among the most likely to stick long term. This excellent book gives an accessible yet thoroughly research-based account of the key issues – from the historical development of remote working, to the forms it takes (including hybrid working) and the implications for people management and quality of working life". Jonny Gifford, Senior Advisor for Organisational Behaviour, Chartered Institute of Personnel and Development"The author’s 25 years of seminal scholarship on homeworking gives credibility and authority to his reflections on the nature of remote working in the post-pandemic era. This is a concise and essential book for researchers, employers and remote-working employees". Brendan Burchell, Professor of Sociology, University of Cambridge, UK"This book offers an excellent resource for those researching or interested in learning more about remote and hybrid working. With relevance to academics, practitioners, policy-makers and students, this book provides important insights into historical and current trends, impacts for employees and employers, and the potential future of work. In the spirit of hybrid working don’t just buy one copy of this book, buy two, one for when you are working at the office and one for when you are working at home!" Dan Wheatley, Reader in Business and Labour Economics, University of Birmingham, UK"This is an excellent exposition of the history, present and future of remote working based on robust research evidence. A must read for anyone interested in how the changing location of work affects our lives". Ying Zhou, Professor of Human Resource Management, University of Surrey, UKTable of Contents1: Setting the Scene 2: Defining Remote 3: Trends in Remote 4: Remote Working and the Employer 5: Remote Working and the Employee 6: The Future of Remote Working
£28.83
Digital Media
Book SynopsisDIGITAL MEDIA, CONCEPTS AND APPLICATIONS, 4E prepares students for the multimedia-rich workplace by teaching them multimedia concepts as well as business-standard software applications to complete projects and solve problems. The non-software-specific text approach gives students a strong foundation in the concepts and practices of digital multimedia and allows the text to focus on the more creative end of business technology. If needed, software-specific directions to assist in learning can be found on the website.Table of ContentsUNIT I: MEDIA AND THE DIGITAL AGE. 1. Getting Started with Digital Media. 2. Ethical and Legal Issues. UNIT II: DIGITAL IMAGING AND DESIGN. 3. Image Files. 4. Digital Photography. 5. Color in Digital Media. 6. Raster Editing. 7. Vector Editing. UNIT III: PRINT PUBLISHING. 8. Print Type. 9. Print Graphics. 10. Print Design. UNIT IV: AUDIO AND VIDEO PRODUCTION. 11. Audio. 12. Video. UNIT V: WEB PUBLISHING. 13. Web Editing. 14. Web Design. 15. Web Animation. 16. Web Media. 17. Web Standards. UNIT VI: PRESENTATION STRATEGIES. 18. Presentation Planning. 19. Presentation Design. 20. Presentation Effects. 21. Presentation Production. UNIT VII: DIGITAL MEDIA AND THE CHANGING BUSINESS ENVIRONMENT. 22. Electronic Collaboration. 23. Project Development Team. Corporate Capstone. Appendix A: Adobe Certified Expert (ACE) Exam Guide Objectives. Appendix B: ISTE and SCANS Competencies. Appendix C: Certified Internet Webmaster (CIW). Glossary. Index.
£110.24
Palgrave Macmillan Solving the Strategy Delusion
Book SynopsisSolving the Strategy Delusion matters to anyone interested in realising strategy in the 21st century. The book challenges conventional and 'delusional' approaches to strategy. It offers different ways of seeing, thinking, planning, acting, and mobilising when it comes to making strategy happen in a world of volatility and complexity.Trade ReviewSolving the Strategy Delusion is a comprehensive and insightful remedy for the field of strategic change, and advances the subject in original ways. Everyone working at senior levels of business and policy should read this book. This is a fresh and decisive contribution to the canon of strategy. Kevin Roberts, CEO Worldwide of Saatchi & Saatchi Solving the Strategy Delusion opens new windows for looking at realising strategy. It rewrites ingrained behavioural practices to fit today's extraordinary strategic challenges. Fons Trompenaars; Ranked one of the top 50 Most Influential Management Thinkers in 2013 and co-author of Riding the Waves of Culture - Understanding Diversity in Global Business This remarkable book is a survival guide for business leaders who have found the ground shifting quickly beneath their feet. But more than that it's a logical path forward showing us how to realise distinctive strategies by unlocking the energy of people within the organisation. It's clever and timely. Tony Gillies; Editor in Chief, Australian Associated Press Don't even think of embarking on any strategic change effort without reading this book first! It demonstrates not only why conventional planning has become irrelevant but, importantly, how to see, feel, think, and act strategically in today's fast changing environment. James Sutherland; Chief Executive Officer, Cricket Australia Don't be deluded that strategic planning leads to strategic thinking. If strategic changes are to be realised then this book is a must for those who want to make that happen! Professor Philip Dewe; Birkbeck, University of London Solving the Strategy Delusion hits at the very core of challenges that most organisations suffer from in the current era. Too many organisations continue to plod along with old-fashioned thinking even if the paradigms have changed dramatically around them. This pioneering book delves into the causes of such delusions which occur around the much-exploited term of strategy. The authors present a compelling in-depth, incisive, and to the point view based on their vast industry experience and decades of academic pursuit on the subject of strategy and organisational behaviour. This is a can't-put-down book and a must-read for all CEOs and executives wanting to make a real difference! Sanjay Mathur; Vice President, India & ASEAN, Foseco at the Vesuvius Group Solving the Strategy Delusion is the ultimate why, what, how, who, and when of strategy realisation in the 21st century. It will inspire, energise and give you a foundation from which to make strategy truly happen. Paul Baxter; Chief Executive and National Commander, New Zealand Fire Service Almost all organisations these days claim to have a 'strategy' - it would hardly be fashionable to not have one! But how many of these strategies are delusional, destroy value and organisations? Many - according to this original book from Dr Marc Stigter and Sir Cary Cooper, in which they outline cases where ingrained and delusional models of strategy were held on to, despite their shortcomings. They demonstrate how to avoid delusion and achieve strategic wisdom. Such wisdom means ditching most of the security blankets and conventions that managers and leaders still hang on to, even today, such as command and control, managing by the numbers and through stressed out workers. There are better ways and this book elaborates them! Professor Stewart Clegg; University of Technology, Sydney You are about to read a book that gives a fascinating perspective on how it doesn't work and how it should in many organisations when it comes to strategic change! The examples discussed in Solving the Strategy Delusion on how people react to change or keep holding on to the status quo are very recognisable. But in today's landscape this is not sustainable. Dr Marc Stigter and Sir Cary Cooper explore how to bring new strategies to life and think beyond traditional practices and models. I highly recommend this book to all Forward Thinkers and Doers out there! Rick Denekamp; Vice President, Trade & Commodity Finance, ING Bank, Netherlands Solving the Strategy Delusion is an outstanding reference for realising strategic change in today's complex environment. Zeger Degraeve; Dean, Melbourne Business School; Dean, Faculty of Business and Economics, The University of Melbourne Dr Marc Stigter and Sir Cary Cooper are to be congratulated for highlighting the need for a more holistic view on strategy - to use an Australian colloquialism they call a spade a bloody shovel! I commend them for that. In today's fast changing environment, we are seduced to a world of short termism without proper regard for or a focus on the future. In such a world, strategy is more often than not relegated to an annual repetition of talkfests followed by a plethora of communications of various forms without action or progress. This book challenges conventional thinking and provides invaluable and practical insights that will enable the reader to mobilise their organisation in a manner that will enable them to realise distinctive strategies which will endure. Highly recommended! Darryl McDonough; Former Chief Executive Partner, Clayton Utz Solving the Strategy Delusion doesn't naively claim to provide all the 'answers' but instead serves as a practical guide for you to challenge the status quo and change the way you think, plan, and put into practice strategic change. This is a book you are going to want to keep with you. Grant Rickard; Vice President, Systems Support - Europe, Middle East & Africa, Oracle How do you unlock deep customer insights and realise distinctive strategies? How do you overcome organisational inertia and unleash productive energies? How do you mobilise people who can, know and want to realise strategic change? This remarkable book reveals answers to these questions and in essence shows how to truly strategise from the outside-in rather than inside-out even for biased insiders. Christian Overgaard; President Danfoss China If we're completely honest, most leaders are consumed by the daily battle to ride out the bumps let alone prove we own a confident strategy that will sustain us long into the future. Authors Stigter and Cooper deconstruct the challenges we face inside and out then provide the keys to overcome organisational inertia and unleash productive energies. It's a must. Mick Crowe; Managing Director, G&S Engineering Services Solving the Strategy Delusion is a refreshingly new perspective on strategy and strategic change. We are presented with a systematic questioning on how companies tackle strategy and change, create customer value, mobilise people and exercise leadership, through several types of delusions. These topics are then explored in a sensitive and pragmatic fashion. A 'must read' in the strategic management literature. Rita Cunha; Associate Professor of Global Human Resource Management; Nova School of Business and Economics, Lisbon, Portugal Strategy as we know it won't cut it anymore in today's environment. The authors take us through a compelling journey on how to survive. This book is relevant to anyone with a desire to realising strategic change enduringly! Jonathan Sampson; Regional Director, Hays, Japan The book races through how to create distinctive plans with both the customer and the workforce. The detailed glossary offers a mini-MBA of its own! THE TIMES Book of the Week Written concisely and in an engaging style, Stigter and Cooper have produced a very worthwhile book here on the challenges of modern leadership The Irish Times Stigter and Cooper offer very practical insights how to embed strategy into the heart of the everyday running of a business Elite Business Magazine (UK)Table of Contents1. What's Going On? 2. Strategic Sensing – Not Just Thinking 3. Co-Creating a Compelling Story 4. Co-Creating Distinctive Strategies 5. Realising Distinctive Strategies 6. Overcoming Inertia 7. Sustaining Organisational Energy
£98.99
Quickstudy Reference Guides Accounting Law for Students Lawyers Legal Firms
Book Synopsis
£999.99
Time Warner Trade Publishing Whiplash
Book Synopsis
£15.29
Lexington Books Democratizing Legal Services
Book SynopsisThis book responds to the common objections to alternative business structures, describes the opportunities that such structures offer, exposes how lawyer self-regulation operates to obstruct the modernization of legal services, and includes interviews with persons who have experience with alternative legal service providers in other countries.Trade ReviewIn 2007 a quiet but cataclysmic event occurred in the legal world: the enactment of the UK Legal Services Act. It enabled non-lawyers to own and run legal practices. The shocks have since been felt around the world. Using forensic analysis, Snyder dissects how the legal profession has tried, and failed, to protect its monopoly as its world turned upside down. And in telling the stories of those involved, she powerfully brings it all alive. -- John A. Flood, Griffith UniversityThe global acceptance of MDPs and ABS is undeniable. Laura Snyder has added her voice to those who call on the organized American legal profession to look forward and not backward regarding the business associations permitted to lawyers. She correctly concludes that unless the American legal profession acts soon, it will be alone in the world, inhibiting the capacity of American lawyers to compete in rapidly expanding global markets. Failing to act, the American legal profession will once again see change flood over the walls it erects in its misguided efforts to remain the same. -- James E. Moliterno, Washington and Lee UniversityThis is an optimistic book. It sets out clearly and persuasively the case for opening up the legal market and why it should be seen as exciting, not threatening, for lawyers and clients alike. Alternative structures are not a panacea and are only a means to an end. But, by giving lawyers and others more means to deliver legal services, we should move closer to the end of democratizing the law. -- Neil Rose, Legal FuturesTable of ContentsPreface Introduction Part I: The Opposition to Alternative Structures Chapter 1: Alternative Structures will Undermine Professionalism and Ethics Chapter 2: There Is No Way to Regulate Alternative Structures Chapter 3: The Adoption of Alternative Structures Will Jeopardize Self-Regulation of the Profession Chapter 4: There is No Demonstrated Need, Demand, or Problem Chapter 5: New Delivery Models Can be Developed Without Changing Rule 5.4 Chapter 6: The Payment of Salary is Adequate Compensation for Non-Lawyers Chapter 7: No One in Their Right Mind Would Want to Invest in a Law Firm Chapter 8: Alternative Structures Will Lead to a Consolidated Market Controlled by Large Law Firms Chapter 9: Alternative Structures Cannot Help Those Who Canot Pay for Legal Services Chapter 10: Alternative Structures Will Make Things Harder for Un- and Underemployed Lawyers Chapter 11: The Burden of Proof Has Not Been Met Part II: The Opportunities Offered by Alternative Structures Chapter 12: Opportunities for Funding for Legal Aid Chapter 13: Opportunities for Downstream Markets and the Economy as a Whole Chapter 14: Opportunities for Lawyers Chapter 15: Opportunities for In-House Legal Departments in the Public and Private Sectors Chapter 16: Opportunities for an Improved Regulatory Approach Chapter 17: Opportunities for Failure Part III: Access to Justice Chapter 18: Unacknowledged Complexity Chapter 19: Access to Justice Comes in All Shapes and Sizes, Sometimes Obvious and Sometimes Not Chapter 20: Unmet Need as Human Rights Crisis Part IV: The (Non)-Regulation of Legal Services and the World Stage Introduction to Part IV Chapter 21: Abdication of Regulatory Power Chapter 22: International Obligations and Commitments Chapter 23: Endless Objections and Calls for Evidence and the Lawyer Monopoly on Legal Services (Or, Having Your Cake and Eating It, Too) Chapter 24: Good Governance Requires…Actual Governance Part V: Stories (Letting the Old Lady Scream) Chapter 25: Stories Tom Curran, CEO, Kings Court Trust Alexander Hamilton, CEO, Radiant Law John Kain, Managing Director, Kain C+C Christopher Mills, Partner and COO, Schillings Ken Jagger, CEO, AdventBalance David Simon, Chair, Triton Global Luke Geary, Managing Partner, Salvos Legal and Salvos Legal Humanitarian Jenny Holloway, Associate Dean, Nottingham Law School and Nick Johnson, Pro Bono Director, Nottingham Law School Legal Advice Centre Archana Makol, Director, BT Law Ltd. Greg Tucker, CEO, Maurice Blackburn Dina Tutungi, General Manager—Personal Injury Victoria, Slater and Gordon Lawyers Jordan Mayo, Managing Director, Smedvig Capital Elisabeth Davies, Chair, Legal Services Consumer Panel Michael McDevitt, Co-Founder & Chief Executive Officer, Tandem Legal Group Monica Goyal, Founder and Principal, Aluvion Law David Clementi
£42.30
Skyhorse Publishing Office Zen: 101 Ways to Make Your Work Space
Book SynopsisYou do not need to climb to the top of the coldest, highest mountain to be Zen. You do not need to crawl on your hands and knees, seal yourself away in a cave, or stop eating birthday cake. Most importantly, at least for this book, you do not have to quit your job to be Zen. In Office Zen, you will learn how Zen can exist in any moment and any place, even the most stressful and high-strung office.Office Zen will be the first book to incorporate the Zen principles of mindfulness and simplicity into the home office and work station byproviding tips on how to remove clutter from your work spaceteaching meditation and stretching exercises to destress in two minutes or lesslaying the frame work for a healthy work-life balanceZen, and other mindfulness practices like it, asks us to examine the world around us with an emphasis on kindness and compassion toward ourselves and others. By being more meditative and calm in your daily interactions, you can bring peace into your workplace and happiness into your life.Trade ReviewEmma writes the way I aspire to live my life: thoughtfully, serenely, and without taking herself too seriously. This book is the embodiment of empathy, with a capital E.” Shai Davidai, assistant professor of psychology, The New School for Social Research"No one makes the grind fun and spiritually fulfilling like Emma Silverman. She's all about making everyday life happier." Yardenne Greenspan, translator of Some Day and fiction author"Office Zen is such a good read that it's almost hard to put down and take action! Emma covers every aspect of the daily work life with unfiltered, well-researched and easily digested tips that left me laughing, nodding in agreement and eager to implement her wisdom." Emma Frisch, cofounder and chef, Firelight CampsEmma writes the way I aspire to live my life: thoughtfully, serenely, and without taking herself too seriously. This book is the embodiment of empathy, with a capital E.” Shai Davidai, assistant professor of psychology, The New School for Social Research"No one makes the grind fun and spiritually fulfilling like Emma Silverman. She's all about making everyday life happier." Yardenne Greenspan, translator of Some Day and fiction author"Office Zen is such a good read that it's almost hard to put down and take action! Emma covers every aspect of the daily work life with unfiltered, well-researched and easily digested tips that left me laughing, nodding in agreement and eager to implement her wisdom." Emma Frisch, cofounder and chef, Firelight Camps
£9.28
Government Institutes Inc.,U.S. Keeping People Safe: The Human Dynamics of Injury
Book SynopsisMany companies have taken steps to improve awareness and management of safety systems, yet safety directors continue to report high injury rates. In Keeping People Safe: The Human Dynamics of Injury Prevention, author Josh Williams provides safety leaders with information they can use to further reduce injuries and improve workplace safety. This book addresses five integral components of workplace safety: Systems/Conditions, Leadership, Behaviors, People-Factors, and Communication. It recommends strategies for every aspect of safety management from organizational commitment and safety culture to improving managerial behavior and working with union members. These recommendations are based on years of practical experience, empirical research on the human dynamics of safety, and seminal studies in social psychology on authority and conformity. Utilizing the hugely influential and widely practiced model of Behavior Based Safety, Williams provides the safety manager with all the tools needed to lower injury rates and improve safety. Numerous charts and tables, a checklist for improving safety performance, and a foreword by world-renowned safety leader E. Scott Geller complement the text.Trade ReviewFinally, in one easily read book, the tools for developing an effective organizational safety culture are explained and detailed with real world experience. This book is the guide you have been waiting for if you are starting the search for answers on influencing your company's safety culture, or if you need to evaluate your personal approach toward safety. Dr. Williams has successfully compiled the pertinent research—dealing with both the people and the programmatic sides of the equation—and delivers an excellent resource to anyone looking to positively impact their safety culture. -- Pete Flatten, CSP, M.S., M.Ed., Health, Safety, and Environmental Manager, EnsignExcellent book, this will help organizations to educate employees, get engagement at all levels, and help companies to evolve to improve processes, skills, and competencies. Outstanding blend of theory, principles, basics, and the practical; particularly like the research facts, recommendations, and ideas for improving the current organizational thinking and practices. The total safety culture must include every employee and this book deals with executive through craft behaviors. -- Wm J. Duke Luksis, Safety & Health Services, Bechtel EnvironmentalIn Keeping People Safe, Dr. Josh Williams provides us with insights from his experience of 15 years working to improve employee safety. He asks what leaders can do to impact employee motivation, attitudes, and, most importantly, the behaviors that put them at risk by extending the discussion of People-Based Safety (PBS) emphasized by E. Scott Geller. Dr. Williams translates the extensive research behind PBS into straightforward examples of principles shown to impact organizational safety culture (and mixes in humor while he's at it). The level of detail and tested advice in this book will make it THE desktop companion for any safety professional. -- Timothy D. Ludwig, Ph.D., Appalachian State University, Cambridge Center for Behavioral Studies, Commission on Behavioral Safety AccreditationMany safety articles and books rely on "common sense" rather than empirical research. Dr. Williams fuses his personal experiences in implementing behavior-based safety and people-based safety with scientifically validated concepts. In Keeping People Safe, Dr. Williams addresses the importance of organization safety culture as well as the leadership, communication, and people-based factors and skills necessary to improve your organization's safety culture. The concepts in this book are supported with real-world examples and will be useful for safety professionals, managers, supervisors, safety committee members, employees and union workers. -- Jeffrey S. Hickman, Ph.D., Group Leader, Behavioral Analysis and Applications, Virginia Tech Transportation InstituteA must read for anyone interested in positively impacting their organization's safety culture. After watching Josh in action implementing a BBS program I was very interested to read his latest book; it lived up to expectations and then some. His research is thorough and he builds a vision that takes safety from an administrative burden to a business-strengthening cultural driver. It will be a reference for me going forward. -- Bruce Barber, Training Coordinator of Americas Business Corridor, Albany International CorpTable of ContentsChapter 1 Safety Management Systems and Conditions Chapter 2 Safety Leadership Chapter 3 People Factors for Safety Chapter 4 Safety Behaviors Chapter 5 Safety Communication
£54.90
Government Institutes Inc.,U.S. Physical Hazard Control: Preventing Injuries in
Book SynopsisPeople deal with physical hazards every day at the workplace, in their homes, on the roadways, and in many other areas. In any situation, people face potential hazards-often more than one hazard in each situation-and these hazards often lead to serious injury. But it is possible to mitigate the effects of many of these hazards, or even prevent them altogether. In Physical Hazard Control: Preventing Injuries in the Workplace, authors Frank R. Spellman and Revonna M. Bieber focus on controlling physical hazards at work to prevent injury, illness, and death. The book explains the proper controls for many types of physical hazards, including layout and building design, safeguarding of machinery, confined space entry, noise, radiation, ergonomics, electricity, thermal stressors, hand tools, woodworking, welding, machining, mobile equipment, materials handling, and workplace violence. Discussions of engineering controls, administrative controls (including safe work practices), and the use of personal protective equipment are supplemented with real-world examples and solutions. This book presents an up-to-date, practical guide focusing on a variety of physical hazards and controls. It is an informative text for students, a quick reference for safety professionals, a refresher for those preparing for certification, and a practical guide for those who need information on how to control physical hazards in their own places of work.
£36.10
American Bar Association Attorney and Law Firm Guide to the Business of
Book SynopsisCelebrating its 20th anniversary this updated third edition of an ABA best-seller outlines the fundamentals of running a successful law practice. Whether you are starting a law practice from the ground up or you are looking to enhance the practice you have, this book contains the information you need to achieve success. Ed Poll, respected columnist and management consultant with over four decades of experience in business and in law, has simplified the mystical process of operating a law practice so that anyone can be more effective with his/her clients and become more profitable. New and updated in this edition are the sections on internet marketing, social media, legal technology, and overcoming stress in your legal career.Table of ContentsForeword ... xxiPreface ... xxiiiAcknowledgments... xxvAbout the Author...xxviiAbout the Contributors ... xxixPart I: Creating the Business Plan 1Chapter 1Law Is a Business... 3 1.01 Law Is a Business ... 5 1.02 The Three Competencies ... 6 1.02.1 Marketing Competence ... 6 1.02.2 Technical Competence ... 6 1.02.3 Financial Competence ... 7 1.03 Warning Signs ... 7 1.04 Why Plan? ... 8 1.05 Action Plan... 10Chapter 2First Steps in Starting a New Practice: Initial Checklist ... 11 2.01 Skills for Success ... 12 2.01.1 Strengths of the Entrepreneur ... 12 2.01.2 Weaknesses of the Entrepreneur... 14 2.02 Initial Checklist: Starting a New Practice ... 14 2.03 Initial Checklist: Making a Lateral Move ... 15 2.03.1 Make a Considered Decision... 15 2.03.2 Review the Existing Partnership Agreement ... 16 2.03.3 Know Your Financial Obligations... 16v 2.03.4 Establish a Relationship with Your Bank and Banker... 16 2.03.5 Select an Accountant... 16 2.03.6 Establish a Relationship with an Insurance Broker ... 17 2.03.7 Create a Business Plan ... 17 2.03.8 Develop a Forms File ... 17 2.03.9 Review and Select Technology ... 17 2.03.10 Develop Your Client and Related Files List ... 18 2.03.11 Develop a Case File-Numbering Scheme ... 18 2.03.12 Determine Which Clients/Matters Will Goand Which Will Stay ... 18 2.03.13 Draft a Client Contact Letter ... 18 2.03.14 Develop a Retainer Agreement... 19 2.03.15 Prepare a Letter to Colleagues in the Firm ... 19 2.03.16 Know When Enough Is Enough... 19 2.04 Action Plan... 19Chapter 3The Planning Process ... 21 3.01 What Planning Is and Is Not... 22 3.02 The Basic Steps ... 23 3.02.1 Prepare to Plan ... 23 3.02.2 Identify Goals ... 24 3.02.3 Create the Marketing Plan... 24 3.02.4 Create the Financial Plan ... 24 3.02.5 Evaluate and Revise the Plan ... 25 3.03 Secondary Plans ... 26 3.03.1 Disaster-Recovery Plan ... 26 3.03.2 Succession Plan ... 26 3.04 Agreeing to Plan ... 26 3.05 Who Plans? ... 27 3.06 The Logistics of Planning ... 27 3.07 Gathering the Relevant Information ... 28 3.08 Looking Ahead ... 29 3.09 Action Plan... 29Chapter 4Setting Goals... 35 4.01 SMART Formula ... 36 4.02 Identifying Personal Goals ... 36 4.03 Identifying Law Firm Goals ... 37vi CONTENTS 4.04 Identifying Work-Life Balance Goals... 39 4.05 Action Plan... 39Part II: Marketing Paradigms 43Chapter 5Creating the Marketing Plan ... 45 5.01 Marketing Defined ... 46 5.02 Components of a Marketing Plan ... 46 5.02.1 What Is Your Current Situation?... 47 5.02.2 What Are You Trying to Accomplish? ... 48 5.02.3 Who Are Your Target Customers, or Clients?... 48 5.02.4 What Is Your Strategy for Reaching YourTarget Audience? ... 50 5.02.5 How Much Time, Staff, and Money Will Be Required? ... 53 5.02.6 How Will You Know If You Are Successful? ... 54 5.03 What Clients Want ... 54 5.04 The Marketing Mix... 56 5.05 Embrace Marketing ... 57 5.06 Action Plan... 57Chapter 6A Solo and Small-Firm Practitioner's Marketing Renaissance ... 63 6.01 Cultivate Clients ... 64 6.01.1 Step One: Make Yourself Visible ... 65 6.01.2 Step Two: Find Opportunity and Push Itinto the Pipeline ... 66 6.01.3 Step Three: Bring That Opportunity to Closure... 66 6.01.4 Step Four: Follow Up, Follow Up, Follow Up ... 67 6.01.5 Step Five: Discipline Yourself ... 68 6.02 Serve the 99 Percent ... 68 6.02.1 Guarantee Satisfaction ... 68 6.02.2 Establish Alliances ... 69 6.02.3 Embrace Technology... 69 6.03 Action Plan... 70Chapter 7Using the Internet to Market Your Legal Services ... 71 7.01 Benefits of Internet Marketing ... 72CONTENTS vii 7.02 The Law Firm Website ... 73 7.02.1 Brochureware Websites ... 73 7.02.2 Information-Hub Websites... 76 7.02.3 Websites for Conducting Private Communication ... 77 7.03 Designing and Maintaining the Firm's Website ... 78 7.03.1 Step One: Determine the Marketing Purposeof the Website ... 78 7.03.2 Step Two: Design the Layout and Content ... 78 7.03.3 Step Three: Make the Website Available to the Masses ... 79 7.03.4 Step Four: Maintain the Website... 80 7.04 Electronic Mailing Lists ... 81 7.05 LISTSERVs and Other Discussion Groups ... 82 7.06 Internet Communities ... 84 7.07 Action Plan... 84Chapter 8Using Social Media to Market Yourself ... 85 8.01 Marketing Benefits ... 86 8.02 Maximizing Social Media Use ... 87 8.03 Measuring Returns ... 87 8.04 Need for Personal Contact ... 88 8.05 Bar Association Regulation ... 89 8.06 Formulating Policies ... 90 8.07 Special Concerns About Blogging ... 90 8.07.1 Marketing Tactics ... 90 8.07.2 Technology Concerns ... 91 8.08 Action Plan... 91Chapter 9Using Business Cards, Stationery, and Print Mediato Support Rainmaking Goals ... 93 9.01 Establishing Your Firm Image ... 94 9.01.1 Selection of a Vendor ... 94 9.01.2 Graphics Issues ... 94 9.02 Business Cards ... 94 9.03 Firm Stationery ... 95 9.03.1 Maximize the Value of Your Letterhead ... 95 9.03.2 Plain Paper ... 95 9.04 Other Basic Paper Items... 96 9.05 Large Mailing Envelopes and Mailing Labels ... 96 9.06 Firm Announcements... 97 9.06.1 Envelopes ... 98 9.06.2 Announcement Content ... 98viii CONTENTS 9.07 Firm Brochures and Seminar and Direct-Mail Printing ... 99 9.07.1 Law Firm Brochures: Two-Pocket Folders ... 100 9.07.2 Law Firm Brochures: Alternativesto Two-Pocket Folders... 100 9.08 Action Plan... 101Chapter 10Branding ... 103 10.01 Unique Selling Points ... 104 10.02 Internal Acceptance ... 105 10.03 Management and Marketing Issues... 105 10.03.1 Strategic Marketing Plan ... 106 10.03.2 Marketing Costs ... 107 10.03.3 Lawyer Time and Activities... 108 10.03.4 Negative Fallout ... 108 10.03.5 Firm Leadership ... 110 10.04 Why Brand? ... 110 10.05 Action Plan... 111Part III: Marketing Beyond Advertising 113Chapter 11Rules for Improving Client Relations ... 115 11.01 Believe That the Client Is Number One ... 116 11.02 Return Phone Calls ... 117 11.03 Make Sure That Staff Members Knowthe Names of Clients... 117 11.04 Communicate Regularly with Clients ... 117 11.05 Build a Team Concept ... 118 11.06 Make the Client Feel Like Part of the Team ... 118 11.07 Visit Clients ... 119 11.08 Advise Clients About Changesin the Law That Impact Them ... 120 11.09 Be Realistic in Forecasting Work ... 120 11.10 Ask Clients for Feedback ... 121 11.11 Action Plan... 121Chapter 12Listening to Clients ... 123 12.01 The Client Satisfaction Survey ... 124 12.01.1 Survey Types ... 124 12.01.2 Written Survey... 125CONTENTS ix 12.01.3 Telephone Survey ... 125 12.01.4 In-Person Survey... 126 12.02 Presentation Skills... 127 12.03 Listening Techniques ... 127 12.03.1 Active Listening... 127 12.03.2 Gender Listening... 128 12.03.3 Paying Attention to Nonverbal Communication... 128 12.04 It Pays to Ask Questions ... 129 12.05 Following Up ... 130 12.06 Action Plan... 131Part IV: Financial Management 135Chapter 13Creating the Financial Plan ... 137 13.01 Key Financial Terms ... 138 13.02 Introduction to Cash Flow ... 140 13.03 Creating the Collected Revenue Cash Flow Form ... 141 13.03.1 Row 1: Cash Retainers Collected for General Account... 142 13.03.2 Row 2: Transfer of Funds fromTrust Account per Client Instructions... 142 13.03.3 Row 3: Contingency Fees Collected ... 143 13.03.4 Row 4: Collected Accounts Receivable ... 143 13.03.5 Row 5: Funds Collected from Sale of Assets... 144 13.03.6 Row 6: Miscellaneous Collected Funds ... 144 13.03.7 Row 7: Total Operating Funds Collected ... 144 13.03.8 Final Rows ... 144 13.04 Creating the Paid Expenses Cash Flow Form ... 144 13.04.1 Row 1: Employee Salaries ... 146 13.04.2 Row 2: Employee Taxes ... 146 13.04.3 Row 3: Partner Draws/Shareholder Salaries ... 147 13.04.4 Row 4: Rent ... 147 13.04.5 Rows 5, 6, and 7: Insurance ... 147 13.04.6 Row 8: Marketing and Public Relations ... 148 13.04.7 Rows 9 and 10: Office Expenses ... 148 13.04.8 Row 11: Professional Dues... 148 13.04.9 Row 12: Continuing Legal Education ... 149 13.04.10 Row 13: Library ... 149 13.04.11 Row 14: Professional Services ... 149 13.04.12 Row 15: Travel and Entertainment... 149 13.04.13 Row 16: Loan Repayments ... 149 13.04.14 Row 17: Total Operating Expenditures ... 149x CONTENTS 13.05 Creating the Summary Cash Flow Form ... 149 13.05.1 Row 1: Beginning Cash Balance ... 150 13.05.2 Rows 2 and 3: Increases and Decreases in Cash ... 150 13.05.3 Row 4: Cash Balance... 150 13.05.4 Row 5: Short-Term Loans... 150 13.05.5 Row 6: Cash Available ... 151 13.05.6 Row 7: Capital Expenditures... 151 13.05.7 Row 8: Balance of Cash ... 151 13.05.8 Row 9: Long-Term Loans... 151 13.05.9 Row 10: Free Cash Flow... 151 13.05.10 Row 11: Savings... 151 13.05.11 Row 12: Net Free Cash Flow ... 152 13.05.12 Row 13: Extraordinary Use of Cash Flow ... 152 13.05.13 Row 14: Monthly Cash Totals ... 152 13.05.14 Addressing the Issue of Negative Numbers... 152 13.06 Final Thoughts on Cash Flow Plans ... 153 13.07 Action Plan... 153Chapter 14Methods of Determining Revenue... 157 14.01 Revenue Pattern Analysis ... 158 14.02 Turnover Ratio... 158 14.03 Aging Analysis ... 159 14.04 Payment Pattern Analysis ... 160 14.05 Action Plan... 161Chapter 15Pricing Legal Services ... 165 15.01 Basic Ways to Set Prices... 166 15.01.1 Cost-Plus Pricing... 166 15.01.2 Market Pricing ... 168 15.02 Specific Pricing Methods: Hourly Rate Pricing ... 169 15.03 Specific Pricing Methods: Alternativesto Hourly Rate Pricing... 170 15.03.1 Blended Hourly Rate ... 170 15.03.2 Fixed or Flat Fee ... 171 15.03.3 Value Pricing ... 171 15.03.4 Contingent/Percentage Fee... 172 15.03.5 Premium Pricing ... 173 15.03.6 Retainer... 173 15.04 The Future of the Billable Hour ... 173 15.05 Cost Disbursements as an Element of Pricing ... 174CONTENTS xi 15.06 The Use of Nonlawyers ... 175 15.07 Price Sensitivity and Raising Rates ... 177 15.08 Action Plan... 177Chapter 16The Billing Process ... 179 16.01 Importance of Billing Process ... 179 16.02 Clients and the Billing Process ... 180 16.03 Who Should Do the Billing? ... 180 16.04 What Should Bills Look Like and Contain? ... 181 16.04.1 Appearance ... 181 16.04.2 Content ... 181 16.05 When Should Bills Be Prepared? ... 182 16.06 When Should Bills Be Sent? ... 182 16.07 Responses from Clients ... 183 16.08 Action Plan... 183Chapter 17Credit and Collections ... 189 17.01 Giving Credit Where Credit Is Due... 190 17.01.1 Approve Clients... 190 17.01.2 Determine Credit Limits ... 190 17.01.3 Set Interest Rates ... 191 17.02 Collecting Your Money ... 191 17.03 Steps to Decreasing the Need to Worry About Collections . . 192 17.03.1 Fees and Budgets... 192 17.03.2 Other Communication Considerations ... 192 17.03.3 Retainers ... 193 17.03.4 The Billing Cycle ... 193 17.03.5 Time Your Statements... 194 17.03.6 Make It Easy to Pay ... 194 17.03.7 Discounts for Timely Payment ... 194 17.04 Steps to Increasing Your CollectionsWhen Clients Don't Pay ... 194 17.04.1 Communication... 195 17.04.2 Dial-and-Smile"... 195 17.04.3 Plan for Payment... 197 17.04.4 Last Resorts ... 197 17.05 Action Plan... 197Chapter 18Banks and Loans ... 199 18.01 Financial Needs... 200xii CONTENTS 18.02 Types of Loans... 202 18.03 Selecting a Bank ... 202 18.04 How a Bank Selects Borrowers ... 203 18.04.1 Areas of Concern... 204 18.04.2 The Four C's... 204 18.04.3 Documents That the Bank Wants to See ... 206 18.04.4 Additional Information to Discuss with the Bank... 206 18.05 Developing a Good Relationship with the Banker ... 207 18.06 Action Plan... 207Chapter 19Equipment Lease Financing ... 209 19.01 Advantages of Leasing ... 210 19.01.1 Leasing Is Flexible and Practical... 210 19.01.2 Leasing Is Cost-Effective ... 210 19.01.3 Leasing Has Tax Advantages ... 211 19.01.4 Leasing Helps Conserve Operating Capital ... 211 19.02 Other Leasing Considerations ... 211 19.02.1 Types of Leases ... 211 19.02.2 Approval Decisions... 212 19.02.3 Property Taxes ... 213 19.02.4 Use Taxes ... 213 19.02.5 Insurance ... 213 19.02.6 Personal Guarantee... 214 19.02.7 Rentals... 214 19.02.8 Lease Rates ... 214 19.02.9 Warranties... 214 19.02.10 Soft Costs ... 214 19.02.11 Maintenance Contracts... 215 19.02.12 Leasing and Rapid Changes in Technology ... 215 19.02.13 Early Buyouts and the Rule of 78s" ... 216 19.03 Action Plan... 217Chapter 20Risk Management for Lawyers ... 219 20.01 Insurance Needs ... 219 20.01.1 Property and General Liability Insurance ... 220 20.01.2 Cyberinsurance ... 221 20.01.3 Life Insurance ... 221 20.01.4 Disability Insurance ... 221 20.01.5 Health Insurance ... 221 20.01.6 Errors and Omissions Insurance ... 222 20.01.7 Employment Practices Liability Insurance ... 222CONTENTS xiii 20.01.8 Personal Auto Insurance ... 223 20.01.9 Employee Benefits... 223 20.02 Disaster-Recovery Plan ... 223 20.02.1 Create a Task Force ... 223 20.02.2 Create a Management Structure ... 224 20.02.3 Create a Communication System ... 224 20.02.4 Test the Efficacy of the Plan... 225 20.02.5 The Plan in Action... 225 20.03 Action Plan... 225Chapter 21Client Trust Accounting the Easy Waywith QuickBooks ... 227 21.01 IOLTA Basics ... 228 21.02 Rule of Five" ... 229 21.03 Accounting Theory... 230 21.04 QuickBooks for Windows ... 230 21.05 Summary of Tasks ... 232 21.05.1 Receiving Funds ... 232 21.05.2 Disbursing Funds ... 232 21.05.3 Reports ... 233 21.06 Action Plan... 236Chapter 22Improving Your Bottom Line... 237 22.01 Banking ... 237 22.02 Office Services ... 240 22.03 Rent ... 240 22.04 Diversity... 241 22.05 Revenues Versus Expenses ... 241 22.06 Personal/Professional Expense Hierarchy ... 242 22.07 Action Plan... 243Chapter 23Playing the Slow Economy Game ... 245 23.01 Temporary Slowdown ... 246 23.02 Downsizing ... 246 23.03 Demerger ... 247 23.04 Liquidation ... 247 23.05 The Great Recession ... 247 23.06 Action Plan... 248xiv CONTENTSPart V: Employee Issues 249Chapter 24Hire Is Not a Four-Letter Word" ... 251 24.01 Determining Your Staffing Needs ... 252 24.02 Considering Preemployment Consultation ... 252 24.03 Writing the Job Description... 253 24.03.1 Legal Assistant... 253 24.03.2 Legal Secretary... 254 24.03.3 Paralegal (Certificated)... 254 24.03.4 Independent Contractor... 255 24.04 Choosing an Advertising Venue... 256 24.05 Setting Up a Screening Funnel ... 256 24.06 Preparing Before the Interview ... 257 24.07 Conducting the Face-to-Face Interview ... 258 24.07.1 Do's and Don'ts of Interviewing ... 259 24.07.2 Sample Questions ... 260 24.08 Hiring Temporary Employees ... 262 24.09 Action Plan... 262Chapter 25The Law Office as Equal Opportunity Employer:Rights, Risks, and Responsibilities ... 265 25.01 The Foundation of Equal Employment Opportunities... 266 25.01.1 Areas of Concern... 266 25.01.2 Defenses to Discrimination Charges ... 268 25.02 The Legal Framework ... 268 25.02.1 Title VII of the Civil Rights Act of 1964... 269 25.02.2 Age Discrimination in Employment Act of 1967 ... 271 25.02.3 Older Workers Benefit Protection Act of 1990 ... 272 25.02.4 1990 Americans with Disabilities Act ... 272 25.02.5 Family and Medical Leave Act of 1992 ... 275 25.02.6 Comparison/Contrast of FMLA and ADA... 276 25.03 Preemployment Selection ... 276 25.03.1 Recruitment and Advertising ... 276 25.03.2 Criminal Background Screeningand/or Credit Checks ... 279 25.03.3 The Personal Interview ... 280 25.04 Discrimination in the Workplace ... 280 25.04.1 Sex Discrimination ... 280 25.04.2 Age Discrimination ... 282CONTENTS xv 25.04.3 Religious Discrimination ... 283 25.04.4 Disability Discrimination... 283 25.05 Action Plan... 286Chapter 26Conducting Effective Performance Appraisalsin a Law Office Setting... 287 26.01 Setting Objective Performance Standards... 288 26.01.1 Purpose ... 288 26.01.2 Specifics of Creating a Standards-BasedAppraisal System ... 288 26.02 Specific Performance Appraisal Considerations ... 290 26.03 Conducting a Performance Appraisal Conference ... 291 26.04 Action Plan... 292Chapter 27Preventing Workplace Harassment and Retaliation in the Law Office ... 293 27.01 What Is Workplace Harassment? ... 294 27.01.1 Harassment ... 294 27.01.2 Sexual Harassment ... 295 27.02 Myths and Facts About Workplace Harassment ... 297 27.03 High-Tech Workplace Harassmentand Abuses of Electronic Messaging... 298 27.03.1 Unwelcome E-Mail Messages ... 300 27.03.2 Myths About Explosive E-Mail... 300 27.03.3 Reasons for Monitoring Employee E-Mail ... 301 27.03.4 Development of an E-Mail Monitoring Policy ... 302 27.03.5 Enforcement of the E-Mail Monitoring Policy ... 303 27.03.6 Limits on Employees' Privacy... 304 27.04 Retaliation as a Separate Form of Discrimination ... 305 27.05 Responsibilities of Supervisors... 306 27.06 Developing Enforceableand DefensiblePolicies... 307 27.06.1 Clear and Effective Reporting Procedures ... 307 27.06.2 Effective Training to Avoid Other Liabilities ... 308 27.06.3 Training Guidelines ... 309 27.07 Action Plan... 311Chapter 28Should You Hire an Executive Director?... 313 28.01 The Executive Director's Job... 314 28.02 A Profit Center for the Firm ... 314 28.03 Measuring Benefits ... 315 28.04 Action Plan... 315xvi CONTENTSPart VI: Technology 317Chapter 29Technology and the Legal Information Age... 319 29.01 The Open-Access Movement ... 320 29.01.1 Open-Access Legal Portals ... 320 29.01.2 Government Portals ... 323 29.01.3 Collaborative Websites ... 323 29.02 E-Books... 324 29.02.1 Pros and Cons ... 325 29.02.2 E-Book Purchases ... 326 29.02.3 E-Book Cost and Licensing Considerations ... 327 29.02.4 A Possible Future Model for E-Books ... 327 29.03 Going Mobile: Apps ... 328 29.03.1 Ready Reference Apps ... 329 29.03.2 Legal Research ... 329 29.03.3 Legal Publisher Apps ... 330 29.03.4 Productivity ... 331 29.03.5 Trial Practice... 332 29.03.6 Keeping Current ... 333 29.04 Improvements in Legal Databases... 333 29.05 Action Plan... 335Chapter 30Financial and Ethical Implications of Technology ... 337 30.01 Financial Implications of Technology ... 338 30.01.1 ROI and Cash Flow... 338 30.01.2 ROI and the Replacement Cycle... 338 30.01.3 ROI and Financing ... 339 30.01.4 ROI and Efficiency ... 340 30.02 Ethical Implications of Technology ... 341 30.02.1 Meet the Standard of Care... 342 30.02.2 Safeguard Files... 342 30.02.3 Maintain Confidentiality ... 343 30.03 Action Plan... 344Part VII: Operating Your Law Practice 345Chapter 31A Checklist for Moving Your Law Firm ... 347 31.01 The Decision to Move ... 348 31.01.1 Establish an Initial Timeline ... 348 31.01.2 Locate New Space ... 348CONTENTS xvii 31.01.3 Negotiate for New Space ... 349 31.01.4 Set a Moving Date... 349 31.01.5 Develop a Moving Budget... 350 31.02 New-Space Planning ... 350 31.02.1 Plan New-Space Improvements ... 350 31.02.2 Establish What Goes Where ... 350 31.02.3 Determine Location of Telephone,Electrical, and Computer Hookups... 351 31.03 Premove Planning... 351 31.03.1 Create a Move Manual ... 351 31.03.2 Solicit Moving Bidsand Hire a Moving Company ... 351 31.03.3 Factor in Lead Time for OrderingFurniture, Equipment, and Supplies... 352 31.03.4 Order Printed Firm Materials ... 352 31.03.5 Order Packing Supplies ... 352 31.03.6 Schedule Telephone and Computer Services ... 353 31.03.7 Handle Other Notifications ... 353 31.03.8 Set Up Tagging/Labeling Plan ... 354 31.03.9 Assign New Parking Cards and Building Passes... 355 31.03.10 Review Vacations and Personal Days ... 355 31.03.11 Schedule Premove Meetings ... 355 31.03.12 Schedule Premove Inspections of New Space ... 355 31.03.13 Schedule an All-Hands Space Visit ... 356 31.03.14 Obtain Acknowledgments ... 356 31.04 The Move ... 356 31.04.1 Publish the Moving Schedule ... 356 31.04.2 Appoint Move Coordinators ... 356 31.04.3 Post Color-Coded Floor Plans... 356 31.04.4 Determine Optimum Order ... 356 31.04.5 Schedule Technicians/Maintenance Staff ... 357 31.04.6 Address Security Issues ... 357 31.05 After the Move ... 357 31.05.1 Clean Up Old Space ... 357 31.05.2 Inspect Old Space with Landlord... 357 31.05.3 Obtain Certification and Release of Old Space ... 357 31.06 Action Plan... 357Chapter 32Your Own Island: Opening a Home-Based Practice... 363 32.01 Packing for Your Trip to the Island ... 364 32.01.1 Computer ... 364 32.01.2 Internet Connectivity ... 365xviii CONTENTS 32.01.3 Printer/Scanner/Copier/Fax Machine ... 365 32.01.4 Smartphone ... 365 32.01.5 Software Program ... 366 32.01.6 Online Services ... 366 32.01.7 Office Furniture ... 366 32.02 Crew on the Island ... 366 32.03 Ethics of the Island ... 367 32.03.1 Service ... 367 32.03.2 Quality ... 368 32.03.3 Confidentiality... 368 32.04 Happily Stranded on the Island ... 368 32.05 Action Plan... 368Chapter 33Case Study: Starting a Family Law Practice ... 369 33.01 The Advice... 370 33.01.1 Do You Really Want Your Own Firm? ... 370 33.01.2 Profiling the Desired Practice ... 371 33.01.3 Selecting the Location of the Practice ... 372 33.01.4 Staff Considerations ... 374 33.01.5 Equipment Considerations ... 374 33.01.6 Promoting the New Practice ... 374 33.01.7 Expansion from Solo Practice to Partnership ... 376 33.02 Implementation... 377 33.02.1 Profiling My Firm ... 377 33.02.2 Selecting My Office ... 377 33.02.3 Staffing and Equipping My Office ... 378 33.02.4 Outlining a Business Plan ... 378 33.02.5 Embracing the Opportunity to Grow ... 379 33.02.6 Where I Am Today ... 380 33.03 Action Plan... 381Chapter 34Overcoming Stress in Your Legal Career ... 383 34.01 Prioritize... 384 34.02 Ten Steps to Organization ... 385 34.02.1 Step One: Unclutter Your Office ... 385 34.02.2 Step Two: Set Up a 43" System ... 386 34.02.3 Step Three: Employ a U-Shaped Office Layout ... 387 34.02.4 Step Four: Spend Time on Daily Planning ... 387 34.02.5 Step Five: Incorporate PWT... 388 34.02.6 Step Six: Prepare a Weekly To-Do List... 388CONTENTS xix 34.02.7 Step Seven: Manage Interruptions ... 388 34.02.8 Step Eight: Assign NumericalTime Frames for Requests ... 389 34.02.9 Step Nine: Conduct Efficient Group Meetings... 389 34.02.10 Step Ten: Conduct One-to-One Briefings ... 390 34.03 What Not to Do... 390 34.04 Good Stress ... 391 34.05 Action Plan... 391Appendix A: Cash Flow Projection Forms ... 393Appendix B: Monthly Accounts Receivable Aging Analysis... 397Appendix C: Profit and Loss Statement ... 401Appendix D: Budget Recap Revenue and Expense Forms ... 405Appendix E: General Ledger Information ... 409Appendix F: Payment Pattern Analysis... 415Appendix G: Comparison of Essential Provisions of the ADAand the FMLA ... 417Appendix H : Examples of Overlap and Conflict Between the ADAand the FMLA ... 421Appendix I: Employer Actions ... 425Appendix J: Effect on Workers' Compensation ... 431Appendix K: Preemployment Inquiries ... 435Index ... 439
£124.66
American Bar Association You Raised Us, Now Work With Us: Millennials,
Book SynopsisMillennials are often stereotyped, they are "entitled," seek promotions prematurely, and require constant praise. They see themselves, however, buried in historically high student debt and thwarted by an outdated workplace structure. This ground-breaking book is an indispensable resource to help Millennials, Gen Xers and Baby Boomers create a more effective work environment. Beautifully written, the book separates myths from reality, and provides practical advice, based on detailed research, to strengthen intergenerational teams and develop the next generation of talented leadership.Trade ReviewSince the original hardcover release, the book has received accolades from the media and from experts on generational issues. “Read this book if you want to get beyond stereotypes and understand millennials and the workplace. Lauren Rikleen provides terrific practical insight that will help employers harness the talent of millennials in the workplace. Whether you are a parent, an educator, or an employer, this book will help you understand the dynamics of the millennial generation. Buy the book. Give it to your friends. They will thank you.” —David P. Angel, President, Clark University“Rikleen takes on the mythology that Millennials are soft and entitled and turns it on its head. With original research and a wealth of fresh and powerful voices, she draws a more complex and nuanced portrait of a young, tech-savvy, highly skilled and dedicated generation with a different definition of success. That they put more stock in efficiency, quality and performance, rather than in the ‘tried and true’ long hours of face time in the office is, Rikleen points out, something not to be denigrated, but celebrated. Essential Reading for employers, employees, and parents of any generation.”—Brigid Schulte, author of the New York Times bestselling “Overwhelmed: Work, Love and Play when No One has the Time,” long-time, Pulitzer Prize winning journalist and director of the Better Life Lab at New America"It is easy to simply write that Millennials are entitled. It is much harder to write a nuanced portrait that accurately captures the complexities of the Millennial Generation, but that's precisely what Lauren Rikleen has done in You Raised Us - Now Work with Us."— Keli Goff, author of Party Crashing: How the Hip-Hop Generation Declared Political Independence"If you look at the organizational pyramid of many of today's companies and apply a generational label to each typical level in the hierarchy you will generally find 'boomers'in top management, 'Gen Xrs' in middle management and Millennials' in lower management. It is in the latter group where a majority of day-to-day client contact occurs. In my former company, a global financial services organization of more than 30,000 people, I, and 10 other boomers focused on strategic decisions; roughly 1,000 Gen X middle managers transformed those decisions into local actions; and all the rest, roughly 29,000 out of 30,000, most of whom were under 30, delivered our products and services to our customers, working with them every day, and shaping their opinion of our company.These groups do not think alike. As a leader it is critical to understand how they are not alike, and to harness that knowledge for the greater good of the enterprise, as well as for each member of these groups. That understanding can clearly be found in Lauren Rikleen's book. It is a must read for those making major decisions for their companies. Understanding how those decisions will be executed means understanding who will execute them. That understanding can start here."—Ron Logue, former CEO, State Street Corporation"There is a long tradition of the older generation misunderstanding and denigrating the younger generation, but it need not always be so. Lauren Rikleen presents a healthy alternative to this pattern in her wise and informative book. Drawing on her own research as well as other studies, and presenting survey findings along with individual perspectives, she explains today's emerging adults to their potential employers and colleagues, to the benefit of both sides. This book provides a road map toward a workplace that is not only more productive but more harmonious and humane."—Dr. Jeffrey Jensen Arnett, Clark University, co-author (with Elizabeth Fishel) of When Will My Grown-Up Kid Grow Up?"Generational differences are causing uncertainty and strife in the uncharted waters of the digital economy, but they don't have to. In You Raised Us – Now Work With Us, Lauren Rikleen does a brilliant job of outlining the nuances behind many of the stereotypes that befall Boomers, Gen Xers and Millennials – particularly critical as more Millennials enter the workforce at the same time Boomers are delaying their retirements. Her book paves the way for workers of all ages to not just tolerate generational differences, but thrive by embracing the best of them. Backed by data and powerful anecdotes, Rikleen has written the manual we need to redefine team effectiveness and workplace success for the new millennium."—Jenny Blake, author of Life After College
£14.26
American Bar Association Cybersecurity for the Home and Office: The
Book SynopsisWhy this book? Most have neither considered, nor know how “cyber secure” they are. For the majority who are not information technology (IT) professionals, the idea of delving into the technical details of secure computing can create apprehension and confusion. Some people think that if their email system works, and if their documents are accessible, then why bother making any security improvements to their system, which might create complications or cost time and money. Some would prefer not to know the cybercrime risks they are facing, or just haven’t thought about it. Cybersecurity is more, though; it is also about protecting data from risks other than cybercrime, such as unanticipated IT issues, hard-drive crashes, house fires, and other incidents. Beyond security, this book will also provide information to use computers and data more efficiently. No matter an individual's level of comfort or experience with computers, this book will help recognize when electronic “doors” are open to cybercriminals, and aid in fully appreciating why certain security steps need to be taken. Since cybercriminals are always attacking, trying to steal data or make data unusable, Cybersecurity for the Home and Office: The Lawyer's Guide to Taking Charge of Your Own Information Security will make it easier to understand these risks so a decision can be made as to where to set the “cybersecurity dial” in home and office. How much risk feels comfortable? How sensitive or confidential is your data? Are you safeguarding someone else’s data and confidential information? What is risked, professionally and personally, if data is ever stolen or compromised? Setting the dial too low, may allow for over exposure to threats, but if the dial is too high, frustration may set in with the inconveniences of the security measures themselves. appendices 1 – 4 offer some assessments and materials to start your thought process about your cybersecurity posture and awareness. Appendices 1 and 2 have short quizzes to assess your current security, awareness, threats, and how home and work cybersecurity are related. Appendix 3 discusses the concept of the cybersecurity dial, where it is set now, and where it needs to be. Appendix 4 covers some common cybersecurity myths. Cybersecurity is not “one-size-fits-all.” It needs to be what works for each individual. It’s how to decide to evaluate and manage risks. With this book, you can gradually increase your security posture as you learn, by making incremental changes and learning to live with them. For the price of this book, you will learn how to improve your cybersecurity by yourself, without paying anyone else, as this book does not recommend any costly services or products. The time invested now can save from having an expensive disaster later and could make your computing experience much more efficient. By first fixing cybersecurity at home and with personal devices, you will then be able to translate that knowledge and experience to your workplace. Waiting for the law and other standards to evolve is not the right move, as they will always lag behind the pace of technology advancements. The basic principles and methods to secure yourself are available now to learn and apply them yourself. Technology will continue to change rapidly, but if the basic principles are understood, then sound, ongoing choices to can be implemented and utilized. You need not become a technology expert; however, you should learn about the serious threats faced, the potential consequences, and the steps that can be taken to mitigate these risks. Technology-related threats and appropriate countermeasures are similar to things you already do in your “brick and mortar” physical life. Learn to secure your computer just as you lock your house’s doors and windows, put on a seatbelt while driving, check your car’s oil level, tire pressure, and stop at red lights. Yes, computers can be complex, frustrating, and confusing, but everyone can learn how to do this. The author wrote this book for lawyers because they all have personal and work-related information on numerous devices and in various locations. Every lawyer should be aware of the risks of loss or theft of that information, and be ready to react.
£61.39
Larsen and Keller Education Front Desk Management
£999.99
American Bar Association The Law Firm Client Service Interview Playbook
Book SynopsisThere is an unspoken understanding that when a client retains counsel, the attorney will be competent and will meet the client’s needs. But in today’s day and age, competence and deliverables by themselves are not enough to make a firm stand out in the marketplace. So how do you differentiate yourself from the competition? Simple: You do everything you can to make sure that your client has a positive experience working with you. A client service interview is a particularly effective way to gain insight into how effectively your firm is creating a positive client experience and learn what your firm could do to make clients’ experience even better. Speaking directly with the source can open up a world of possibility and help a law firm stand out from the rest. This step-by-step guide gives you all the tools you’ll need to incorporate client service interviews into your firm’s client relationship management strategy.
£67.10
American Bar Association Showing the Value of the Legal Department: More
Book SynopsisHow do you show the value of the legal department and justify the worth of investment to the business? Sterling Miller lays out lessons and advice about showing value learned over the course of his 30+ year legal career; the vast majority spent in-house at four different legal departments. Even if the business is not asking you to show the value of the legal department today, they will tomorrow. This book is your go-to resource to meet that task head-on and successfully. This valuable guide sets out in detail a practical blueprint of the nuts and bolts of showing value, including: The importance of working to maximize value creation and minimize value destruction Technology that generates value Partnering with the business Legal as a profit center The value of letting the business help themselves How to be a strategic in-house lawyer Creating a yearly value-creation to-do list Marketing the legal department to the business How to parlay showing value into getting more resources for the legal department The book includes a KPI (key performance indicators) library, sample client satisfaction survey, low-value contract checklist, practical advice on how to make contracts easier to sign, and much, much more! Do not wait to be asked by the business about value-generation, be proactive in marketing the legal department to the business. This guide will help you show the significant value of the legal department and tout your successes to the business.
£999.99
Ankerwycke The Shield of Silence: How Power Perpetuates a
Book Synopsis
£17.09
American Bar Association Smarter Pricing, Smarter Profit: A Guide for the
Book Synopsis
£120.99
American Bar Association Internet Legal Research on a Budget: Free and
Book Synopsis"No matter what you're looking for, this book will help you find it. And best of all, most of the resources discussed in this 365-page guide are low-cost or free!" -- Nicole Black, MyCase With cost-conscious clients scrutinizing legal bills, lawyers cannot afford to depend on expensive legal research databases, especially when reliable free resources are available. This updated edition of Internet Legal Research on a Budget will help you quickly find the best free or low-cost resources online and use them for your research needs. The authors share the top websites, apps, blogs, and crowdsourced resources that will save you time, money, and frustration during the legal research process. This book will help you locate and use: Legal portals and directories (government, academic, and commercial); Case law databases (government and commercial); Federal Statutory research; Federal, legislative, and congressional materials; Starting points for state, local, territorial, and tribal law; Foreign, international, and comparative law resources; And more!
£84.77
Advantage Media Group A Lawyer’s Guide To Mass Torts: Establish Your
Book SynopsisThis comprehensive collection of business advice, technological guidance, and practical instruction on how to find success in the world of mass torts is, quite simply, unlike any other mass tort book available today. It compiles―in one single, easily digestible volume―a comprehensive array of wisdom from the most successful lawyers in the field as well as targeted advice from bleeding-edge technologists, financiers, and industry thought leaders. The result is a one-of-a-kind road map for growth, which will help lawyers in other fields confidently migrate into mass torts while improving the business operations of those already working in the field. Its central aim is to help readers achieve three goals: Attain personal and financial success in mass torts. Establish one’s own enduring legacy in a rapidly changing field. And most importantly, help victims who have been wronged by corporate negligence find equitable justice under the law. Its development has been conceived, spearheaded, and overseen by Jacob Malherbe, the founder and CEO of X Social Media, an influential Inc. 500 company that has revolutionized how mass tort lawyers can use Facebook, social media, and digital TV services to find and sign clients. In recent years, his efforts and advertising platform have helped lawyers find potential new clients at an unprecedented clip while driving down the cost of conversion rates at levels unthinkable even a few years ago. This compendium of knowledge aims to do something equally monumental: create an open-source opportunity for some of the brightest and most ambitious minds in the industry to join the fight in helping everyday victims who need legal assistance the very most. Join us on a carefully curated journey into the history, practice, and future of mass torts.
£21.84
Amy Newton Temperature Log: Record Book, Monitor Details,
Book Synopsis
£999.99
North Loop Books Leading People Safely: How to Win on the Business
Book Synopsis
£16.10
Page Two Press The SetUp
£999.99
Emerald Publishing Limited Diversity within Diversity Management:
Book SynopsisNowadays, managing and promoting diversity is of paramount importance to the future of sustainability and the political and business agenda. Despite a tremendous growth in diversity management scholarship in recent years, a strong tendency has emerged whereby existing theories focus on a single level of analysis, using a limited range of mostly Western research settings, and on a narrow range of diversity types. Diversity research has insofar focused on prioritizing visible forms of diversity, such as gender or disability, with less emphasis placed on diversity in culture and values internationally. This edited book provides new practical and strategic insights for practitioners, managers, students and policy makers; it delves into the strategic nature of policy intervention with thought-provoking contributions written by experts from around the world. Contributors aim to provide critical reflection of current debate areas on workplace equality and diversity in under-researched countries to inform and support evidence-based decision making for a wide variety of academic and practice-oriented stakeholders.Trade ReviewScholars of management and other areas of business present insights into how the national and macro-social environment impacts institutional approaches to diversity management across the world. Their findings indicate a need for organizations to focus on deep-level diversity rather than choosing a tick-box policy on surface-level diversity. Among their topics are managing diversity in Nigeria, managing diversity in South African higher education institutions, gender in Venezuelan boards of directors, current balance of gender diversity for 21st-century socialism, diversity management in Taiwan: the case of the semiconductor industry, and diversity management and inclusion in Afghanistan. -- Annotation ©2019 * (protoview.com) *Table of ContentsIntroduction: Diversity within Diversity Management: Where We Are, Where We Should Go, How We Are Getting There; Andri Georgiadou, Maria Alejandra Gonzalez-Perez and Miguel R. Olivas-Lujan Chapter 1: Managing Diversity in Nigeria: Competing Logics of Workplace Diversity; Ifedapo Adeleye, Yomi Fawehinmi, Toyin Adisa; Kingsley Utam and Vivian Ikechukwu-Ifudu Chapter 2: Diversity Management: The Case of the United Arab Emirates; Racquel Warner and Immanuel Azaad Moonesar Chapter 3: Diversity management in sustainability reports: A case study from Turkey; Arzu Özsözgün Çalışkan and Emel Esen Chapter 4: Managing Diversity in Australia - a viable career option, social change agents or corporate stepping stone?; Santina Bertone and Sanjeev Abeynayake Chapter 5: Diversity in the Czech Republic; Eva Abramuszkinová Pavlíková Chapter 6: Diversity Management in Slovenia; Vlado Dimovski, Sandra Penger, Judita Peterlin and Barbara Grah Chapter 7: Managing Diversity in South African Higher Education Institutions; Sharon Thabo Mampane Chapter 8: Gastronomy as a National Identity Element. The Peruvian Case; Oswaldo Morales and Carlos Cordova Chapter 9: Gender in Venezuelan Board of Directors and C-Level Positions: Current balance of gender diversity for 21st Century Socialism; Carlos M. Baldo, Carmen Aurora Matteo and Kyle Hull Chapter 10: Diversity Management in Poland; Anna Rakowska Chapter 11: A changing country: Diversity Management in Greece; George Kyparissiadis Chapter 12: Insights from workplace diversity and inclusion policies of a foreign firm in the Nigeria banking sector; Osaro O. Agbontaen Chapter 13: Managing diversity in Trinidad and Tobago; Jacqueline H. Stephenson Chapter 14: Shifting landscapes of diversity in India: New meaning or a contextual shift?; Richa Saxena and Vibhav Singh Chapter 15: Diversity Management in Taiwan; Jennet Achyldurdyyeva, Christina Yu-Ping Wang, Hsien-Tang Lin and Bih- Shiaw Jaw Chapter 16: Indigenous Entrepreneurship, Society and the Dimensions of Diversity: An Overview of the Canadian National Context; Francesca Croce Chapter 17: Diversity Management and Inclusion in Afghanistan; Bahaudin G. Mujtaba
£97.99
Emerald Publishing Limited Greenwashing: Foundations and Emerging Research
Book SynopsisGreenwashing is an emerging trend that seeks to overemphasize the sustainability practices by companies to their customers. In a comprehensive analysis of this widespread marketing and corporate communication practice, Agostino Vollero examines the understanding of greenwashing, provides a systematic review of available literature review, and reflects on theoretical approaches and research trends. Additionally explored are specific case studies that offer lessons in avoiding the greenwashing trap and a build a look to the future in this context. Greenwashing: Foundations and Emerging Research on Corporate Sustainability and Deceptive Communication showcases fascinating insights and new perspectives in this field, which will be of great interest to scholars of Management, Marketing Communications, Corporate Communication, Accounting and Business Ethics.Table of ContentsChapter 1. Understanding greenwashing Chapter 2. The state of art: a systematic literature review Chapter 3. Theoretical approaches and research trends Chapter 4. Case studies: lessons to avoiding the greenwashing trap Chapter 5. A look to the future
£45.59
Emerald Publishing Limited Awakening the Management of Coworking Spaces
Book SynopsisBefore 2019, coworking spaces were flourishing, however the COVID-19 pandemic put growth on hold. As organizations have begun to move towards more hybrid ways of working, they are becoming the preferred option and are particularly attractive for new business ventures. There are significant gaps in the research of coworking spaces: their forms, configurations, influences, challenges, and how to manage transformations of incumbents when establishing spaces. The trend is being noticed, but a better understanding of the phenomenon and a consideration of management innovations is needed to fully harness the true possibilities of coworking spaces. In Awakening the Management of Coworking Spaces, the chapter authors combine a scientific approach with managing implications, developing theoretic constructs, reporting qualitative and quantitative findings about challenges, potentials, effects, managerial solutions, and success stories. The contributors are academics and practitioners, bringing together their research and real-world experiences to help organizations shape best practices. An applicable and scholarly collection of chapters offers the latest research on coworking spaces – both the benefits and challenges – and provides a roadmap for corporations to get the best out of their employees whilst maximising their potential.Table of ContentsChapter 1. Introduction; Ricarda Bouncken Chapter 2. Coworking: Creative Spaces after the Pandemic Home Office; Mark Nicholas Phillips and Angelika Donhauser Chapter 3. Coworking-Space Definitions, Forms and Configurations; Ricarda Bouncken and Lars Görmar Chapter 4. One Size Does Not Fit All: Considering Materiality to Understand Routines in Coworking-Spaces; Ricarda Bouncken and Muhammad Mahmood Aslam Chapter 5. Collisions in Coworking-Spaces for Creativity and Innovation in the Office; Mark Nicholas Phillips Chapter 6. Permeability in Coworking-Spaces as an Innovation Facilitator; Ricarda Bouncken and Muhammad Mahmood Aslam Chapter 7. How to Create Sense of Community in Coworking-Spaces; Ricarda Bouncken and Till Marius Gantert Chapter 8. Software Support in Coworking Spaces – Instruments, Applications, and Challenges; Cristopher Siegfried Kopplin Chapter 9. Community Management; Alexandra Rese and Daniel Baier Chapter 10. Continuous User Needs Evaluation and Orientation; Markus Urban and Nikolas Müller Chapter 11. Concluding Remarks; Ricarda Bouncken
£71.25
£999.99
Business Expert Press Leadership Through A Screen: A Definitive Guide to Leading a Remote, Virtual Team
Book SynopsisLeadership Through the Screen is a business leadership guidebook that tells a story. The book defines and helps provide key solutions for some of the greatest leadership challenges facing global managers today. Written in an easy-to-read manner, each chapter highlights a single issue through the eyes of a fictional VP of marketing. The authors have done the research and included it in these pages so that business leaders do not have to.This book is meant to serve as a map to help modern managers weave their way through many of the fundamental challenges of leading people in a global and virtual realm. It provides the tools, knowledge, and potential solutions these leaders can use to forge successful and productive virtual teams.
£999.99
Scribe Us The Momentous, Uneventful Day: A Requiem for the
Book Synopsis
£13.60
