Interpersonal communication and skills Books

Book Synopsis‘Could there be a more relevant book for our times? . . . Vengoechea implores us to truly hear other people (maybe for the first time) and is the perfect author of a book on why we should listen like we mean it’ – Nir Eyal, author of Hooked and IndistractableHear me out. Does this sound like you?You end a team meeting and can’t recall a single thing that was said.You leave a conversation with a friend feeling disconnected and unfulfilled.You think you and your boss are on the same page, only to find out you haven’t been meeting expectations.Fortunately, listening, like any communication skill, can be improved, and Ximena Vengoechea can show you how. As a user researcher, she has spent nearly a decade facilitating hundreds of conversations at LinkedIn, Twitter and Pinterest. It’s her job to uncover the truth behind how people use, and really think about, her company’s products. In Listen Like You Mean It, she reveals the tips and tricks of the trade, including:– How to quickly build rapport with strangers– Which questions help people unlock what they need to say– When it’s time to throw out the script entirely– How to recover from listener’s drainTrade ReviewThis is a book about generosity and dignity, about caring enough to actually let the truth come through. In the race to build the next big thing, too often we forget to build the right thing -- Seth Godin, author of The PracticeCould there be a more relevant book for our times? While there are plenty of books on persuasion, none tells us how to influence others through the quiet art of understanding. Vengoechea implores us to truly hear other people (maybe for the first time) and is the perfect author of a book on why we should listen like we mean it -- Nir Eyal, bestselling author of Hooked and IndistractableListen Like You Mean It brings an extremely underappreciated skill to the forefront, and illuminates practical ways we can all improve, whether we’re designing products, trying to reach an agreement, or simply listening to a friend. The world would be a better place if we all developed a listening mindset -- Liz Fosslien and Mollie West Duffy, co-authors of the Wall Street Journal bestseller No Hard FeelingsA helpful guide to listening, especially for people in human resources or research careers who depend on keen observational skills to succeed -- Lea Berman and Jeremy Bernard, author of Treating People WellListen Like You Mean It is a delight – a secret handbook for mastering communication in the work world and beyond, from a world-class expert who writes like a friend -- Jake Knapp, author of Make Time and SprintYou know listening is one of the best ways to learn and connect, but how much time have you actually spent analyzing your style and skills? As a user experience researcher, Ximena Vengoechea specializes in the art and science of listening. Her book is full of revealing, instantly applicable ideas for leveraging your strengths and overcoming your weaknesses. -- Adam Grant, author of Think Again and Originals, and host of the TED podcast WorkLifeBeing a good listener is a superpower—and extremely hard to do! Ximena shares with us immensely practical advice in a step-by-step playbook that delights, informs and inspires. A must read for anyone looking to build better relationships at work and grow in their career. -- Alexandra Cavoulacos, founder of The Muse and coauthor of The New Rules of WorkAn engaging and approachable book clearly crafted by a professional communicator, this is an essential guide to listening to and truly hearing others. A helpful read for personal and professional development, or an unsubtle gift for encouraging more meaningful conversations. -- Adam J. Kurtz, artist and author of Things Are What You Make of Them

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Book SynopsisThis fresh, inspiring call to community and connection from an entrepreneur and leader is perfect for anyone feeling alone and ready to set off on a journey to true belonging.Many of us feel more alone than ever despite living in the most connected society in human history. We need to belong in the same way that we need oxygen–our physical bodies require it. We perform better and have greater successes as individuals when we are connected to the collective.Join author Natalie Franke as she shares her story of longing for connection in the chaos and lessons learned on her journey to true belonging. Together we’ll uncover how to: ·Kick scroll-induced jealousy to the curb and transform the way that social media makes you feel about yourself and others ·Overcome loneliness by finding your people and cultivating true community in your personal and professional world ·Strike the balance between camaraderie and competition so that you can live a deeply fulfilled and joyful lifeHuman beings are not highlight reels—we’re done fanning the flames of comparison, drowning in our insecurities, and being pitted against one another. We’re saying no to the endless rat race of getting ahead and goodbye to the narratives that leave us feeling left out and alone.We are destined for something better. We’re made for so much more. Because knit into the fabric of our DNA, we were Built to Belong.

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Book SynopsisMany of us feel more alone than ever despite living in the most connected society in human history. Join author Natalie Franke on a thoughtful journey to true belonging.We need to belong in the same way that we need oxygen--our physical bodies require it. Biologically, psychologically, emotionally, and spiritually, we perform better and have greater successes as individuals when we are connected to the collective.Societal institutions that once served as the intersections of human connection are rapidly eroding. Younger generations, yearning for connection, turn to online platforms to fill the voids once filled by physical interaction, and to fill the void that loneliness leaves in our hearts, we confuse consumption with connection. With time, comparison becomes an ugly monster that grows bigger with the career accomplishments, alluring beach vacations, and perfect family photos, and slowly, we become addicted to the very thing that is killing us.There is another way--a path to true belonging. Natalie Franke lights the way to a greater understanding of what it means to truly experience and create belonging in our lives and communities. Based on Natalie's own experience as an entrepreneur and community creator, Built to Belong shows us how to change our perceptions and make the choices that allow our lives to reach fullness through their expression in community.

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Book SynopsisLooking for love isn't easy, and it's never what you expect. WHAT WE DO FOR LOVE is a reminder of how true that is. Unlucky in love herself, "Gingy" Beckerman shows us there is always reason to keep trying. "Recaptures in words and line drawings young love in all its glorious agony and possibility."--Glamour; "Charmingly written and illustrated . . . this savory little truffle turns out to be surprisingly poignant, laced with the bitter, the rueful, and the sweet." --Good Housekeeping; "This book would make a perfect gift from a woman to her best woman friend."--Chattanooga Free Press. A BOOK-OF-THE-MONTH CLUB selection.

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Book SynopsisBecoming a master in a particular area is not tied solely to innate ability or talent, nor to years of rote practice. As martial arts master and consciousness explorer Peter Ralston explains, the secret to mastery lies in accurate perceptive awareness and effective interaction. In this detailed guide to what it takes to master something, Ralston examines the powerful dynamics behind the art of mastery. He explores in depth the foundational skills and operating principles that empower mastery, including the principle of effective interaction, the mind-body alignment principle, and creative intelligence. Examining “reaction” versus “response,” he looks at how to control your mind and transform your perceptive awareness so what you are experiencing aligns with what’s actually occurring, the first step toward reaching your objectives and taking the appropriate actions to produce your desired results. Sharing methods to overcome the major obstacles to mastery, he presents a step-by-step breakdown of the principle of effective interaction and explains how to adapt when the people or objects you’re interacting with are not aligned with your objectives or when they are working contrary to your goals, including in sports, business, warfare, politics, or any arena in which you’ve committed to pursuing mastery. Revealing the elements that lead to masterful interactive skills, this guide shows how to do the work of personal transformation necessary to access mastery as a real, functional experience, as well as providing an opportunity for deeper insights into yourself and life.Trade Review“Ralston provides both a real definition of mastery and a very detailed process to achieve it. The book highlights a path to mastery that applies to any chosen field. It provides specific principles and practices and points out potential pitfalls along the way. It is both encouraging and rigorous. There are no participation trophies in this book. One of its best features is guidance on how to benefit from the inevitable mistakes and failures along the path to mastering any activity. If you spend time and effort with this book, you will greatly benefit from the investment.” * Bob Noha, Aikido 6th dan and chief instructor at Aikido of Petaluma *“I so highly value the years I studied with Peter. In our work together, he immediately made me a better fighter and markedly so. Yet more importantly, he brought something else out: an internal energy, a state of being indescribable or undefinable, a power that I feel in every aspect of my life. He’s not only a master in his art but a master teacher. That generous creative flow of universal light that he has allowed and brought forth in his own experience sets fire to everyone who studies with him.” * Richard Moon, Aikido sensei/instructor 6th dan, facilitator in international peace-building, executi *Table of ContentsOn the Opportunity of Mastery Chapter OneCommitting to the Pursuit of Mastery Chapter Two Mastery—The Short Version A Brief Overview MASTERY The Principles of Skill and Effective Interaction The Long Version Chapter Three On the Nature of Mastery What Is Mastery? Why Should You Pursue Mastery?Knowledge Useful for Mastery Chapter Four The Principle of Effective Interaction Isolating the Principle of Effective InteractionDissecting the Principle of Effective InteractionTailoring Your Actions to Your Objective Chapter FiveTransforming Your Perceptive-Experience Making Distinctions Objective Distinctions Non-Objective DistinctionsSeven Non-Objective Components Feeling Translation Reaction versus Response Rethinking Relationship Rethinking Learning Chapter Six Principles and States That Empower Mastery A Couple Actions Useful for Effective Interaction A Few Essential Principles Chapter Seven Powerful Operating Principles for Mastery Foundation Skills for Powerful Operating Principles Powerful Interactive Operating Principles Even More Advanced PrinciplesA World of Operating Principles Conclusion Cutting Up an Ox Addendum The Art of War By Peter RalstonIndex About the Author

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Book SynopsisA groundbreaking workbook to help you develop healthy coping strategies, build a solid support network, and stay on the path to recovery.If you’ve been in therapy for an eating disorder, such as anorexia nervosa or bulimia, your past treatment may have focused on helping you control your emotions and contain your behaviors. However, research now shows that many people with eating disorders actually suffer from emotional overcontrol. Based on more than twenty years of research, this breakthrough workbook offers skills based in radically open dialectical behavior therapy (RO DBT), a proven-effective, transdiagnostic approach for treating disorders of overcontrol (OC).With this compassionate workbook, you’ll learn how to move beyond the unhealthy coping strategies that keep you feeling isolated and lonely, find tips for building a solid support network and enriching social connections, and develop your own personalized plan for staying on the path to recovery. You’ll also find assessments to help you determine the root cause of your OC disorder, exercises for increasing social engagement, and skills for improving social flexibility, trust, and intimacy.Having an eating disorder can make you feel like you’re alone in the world. Even if you’re in recovery, you may have days when feelings of isolation are too much, and you may feel tempted to fall back into unhealthy patterns of eating or restrictive eating. This workbook will help you build your own “treatment tribe,” a group of people that help lift you up and support you as you find your way to a full recovery and a rich, meaningful life.

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Book SynopsisRelease the Generational Trauma of Shame“Karen is the wise voice you want whispering in your ear when shame knocks on your door, reminding you that you are so much more than your relationship with your mother.” —Maggie Reyes, master certified marriage coach & bestselling author of The Questions for Couples Journal#1 New Release in Adult Children of Alcoholics and Parent & Adult Child RelationshipsWhat is your relationship to shame? How can you overcome it and live an intentional life of vulnerability? You Are Not Your Mother guides readers on how to see shame, and live separately from it. Shift away from shame and turn to radical forgiveness. Grow your internal self acceptance and resilience with this guide for women. Packed with meditative prompts to help you explore your relationship to shame. You are Not Your Mother caters to your inner desires to be seen, heard, and known. The toxic generational trauma and unhealthy relationships stop with you!Explore your personal roots to shame with an expert. As a top authority on recovering from growing up in toxic families, Karen C.L. Anderson walks you through her shame story, her relationship with her narcissistic mother, and the simple practices she has developed to alleviate guilt from unhealthy relationships. Author of bestselling Difficult Mothers, Adult Daughters with over 150,000 copies sold, Karen offers tools to process, understand and move beyond childhood trauma so you can not only survive, but thrive.Inside, you’ll find: Karen’s story on dealing with a narcissistic mother and how she overcame her shame Journal prompts, mind-body practices, and simple exercises to release shame and toxic habits A guide on how to finally identify shame, and how to embrace living free from it If you enjoy therapy books and content on emotion management, then this book is for you! If you liked I’m Glad My Mom Died, Mother Hunger, or Uprooting Shame And Guilt, you’ll love You Are Not Your Mother.Trade Review“Through the power of story, You Are Not Your Mother: Releasing Generational Trauma & Shame speaks directly to the parts of our minds that most need to hear these messages. While our rational selves are busy learning the steps we can follow to unshame ourselves, our more tender parts get to experience what it feels like to be loved as we are.” —Simona Vivi H, founder of The Center for Remothering and of reMothering.org “In You Are Not Your Mother, author Karen C.L. Anderson unpacks the tricky territory of shame and how it can color your whole life and hold you back, unless you face it head on. Childhood can be a minefield of hurt, trauma, and shame both at school and at home with difficult parents. Anderson's revelatory courage in sharing her healing journey is inspiring and offers a roadmap to both mental health and the joy that comes from reclaiming your own life.” —Becca Anderson, author of Badass Affirmations “This is the book every daughter with a difficult mother needs. It is a wise, compassionate guide to liberating yourself from the stories your mother told you about who you are. “Part poetry, part memoir, part savvy self-help book, Karen combines stories about the deep pain she has experienced in her relationship with her mother with simple tools you can use to help you dismantle and release the emotional grip a lifetime of being shamed creates in your heart and mind. “If you have had a difficult relationship with your mother, you will recognize the feelings of internalized shame Karen so powerfully illustrates with the stories she shares, and you will know once and for all that you are not alone and that having complicated feelings about your mother is okay. “Karen is the wise voice you want whispering in your ear when shame knocks on your door, reminding you that you are so much more than your relationship with your mother.” —Maggie Reyes, master certified marriage coach & bestselling author of The Questions for Couples Journal “Powerful. Liberating. Soul food. This book is a journey of transgenerational healing and self-love. Beautifully written, it will awaken parts of your soul that you didn’t know were dormant. “For anyone that has lived with shame, or feels like they lost themselves as a result of being in a dysfunctional relationship, this book will make you feel seen and understood and open doors to freedom and healing. It includes easy-to-follow, powerful exercises that will leave you wondering how you ever coped without them! Karen shows us how to release ourselves from the shackles of shame and step into the beauty and strength of our true selves—unashamedly and with deep self-love. “Thank you, Karen, for showing me how to love myself again and reignite my inner spark.” —Yasmin Kerkez, co-founder of Family Support Resources “Both unflinching and compassionate, You Are Not Your Mother offers an unconventional perspective on how shame is passed down through our maternal lineage, and how women and those socialized as women can manage the often debilitating mind/body experience that is shame.” —Kara Loewentheil, author of the upcoming book Take Back Your Break “If you talk mean to yourself, if you let the opinions of others govern your decisions, if you allow cultural expectations and your own history and judgments of others to impact your view of yourself…don’t let this book go until you finish it. This book feels like a life-affirming conversation with a trusted friend, the one that you know will tell you the truth, no matter how difficult AND beautiful it is. “In the first part, I had to remind myself to breathe. The experiences were difficult because I recognized myself in so many of them. “Through succinct, staccato style, I gather mighty threads that help me attach elements of shame and toss the whole mess in the trash. I can’t guess how many times I will give this book to people who are on their way to hack their own path to live without shame. “And. Let me tell you how delightful it feels to say, ‘I am not my mother.’ ” —Mary Anne Em Radmacher, author/artist “This book invites you to be aware. You need that awareness as much as a conductor needs a score. Without that score, the orchestra will play poorly and we will not get music. Without awareness, you will repeat your pratfalls, retain your pain, never feel quite right, and, history tell us, harm the next generation. If you are not to be your mother, best open your eyes. This book is a gentle eye-opener.”—Eric Maisel, bestselling author of Why Smart People Hurt and Redesign Your Mind “In her powerful new book, bestselling author and certified coach Karen C.L. Anderson offers readers an empowering yet practical plan of action to transform shame. Filled with reflective writing topics, mindset reboots, and meditative practices, the book lends hope to anyone struggling in their relationship with a maternal family member. Not only does Anderson share the techniques she has used in her decades of coaching, she pulls back the veil to reveal the difficult and fruitful work she did with her own narcissistic mother to overcome toxic habits, release her shame, and move into open-hearted acceptance. Bonus: it reads like poetry.”—Nita Sweeney, bestselling author of Depression Hates a Moving Target “Karen C.L. Anderson does an amazing job at taking the reader through the raw, vulnerable, and authentic parts of our human nature in You Are Not Your Mother. Through her vulnerability, I was able to see myself and not feel alone. The reader gets a clear snapshot of what generational shame looks like, how it's passed down, and what can be done about it. I found so much value in gaining awareness of the messages that are playing in my own head and the guideposts showing me how to create a new relationship with shame. This is a book that I would recommend to any mother or daughter.”—Rachael Wolff, podcaster, speaker and author of Letters from a Better Me “This book has a felt-sense all on its own. From page one, I witnessed the tender waves of my own shame emerge—raw and exposed—but then gently held and nurtured in a new way, as the love infused into each page began to soothe & shift the wounds of a lifetime. Karen’s writing is a beautiful blend of incredibly relatable personal experience and integrative body-based healing practices that will guide you to fall in love with the deeply human pieces of yourself, over and over again.”—Samantha Johnson, trauma-centered somatic coach & founder of The Alchemy of Truth “Anderson conducts a highly personal exploration of generational trauma and healing, particularly between mothers and daughters, and provides a compassionate approach to a sensitive topic that helps guide readers through what is an emotionally wrenching book. Her depictions of abuse, while not overly graphic, are still painful to read—which make them all the more necessary to air out in the open... With a unique blend of past memories and present struggles, conveyed in a mix of poetry and prose, this text, the author freely acknowledges, is not a clinical or scholarly look at the topic of female generational trauma. Instead, this book is for those who wish to be guided by someone who has experienced what they have experienced—someone to walk them through what has worked for her. A large part of what works for Anderson is recognizing the difficulties and ordeals that her own mother and grandmother went through. The traumas they experienced perpetuated the feelings of shame that they then handed down to the author—the exact same process that has occurred with so many women over countless generations: ‘The shame was so pervasive we couldn’t see it…it’s the water we have been swimming in for…ever. And it wasn’t ours.’ Anderson’s honesty and dedication to plumbing the depths of her own life provide advice and guidance for anyone who finds themselves in similar circumstances. While the subject matter itself may be heavy, the author’s empathy and kindness (both to her readers and herself) make this an important companion for those looking to escape from generational trauma.”—Kirkus Reviews “Karen C.L. Anderson begins her compassionate book so that we can safely recognize shaming through her—in a timeline of her life experiences in prose poetry, rhythmically punctuating the emotional beats of shock, hurt, freeze, erasure, and breakdown. “As we further read, think, absorb, and realize the shame within us in stages of understanding, bringing us home to Self, Karen follows our thought processes and centers us in a conceptual framework with the tenderness of an embrace. “It is in the practices that the brave-hearted work begins, as Karen guides us in many ways to express and objectify our shame through creative, interactive, multisensory activities that move our experiences outward. These lively, improvisational practices delight and challenge since we are free to select, develop, and share their transformative power. “When we emerge from this deep journey of self-knowing in a reverse timeline with positive, life-affirming reflections of Karen’s experiences, we will have made the choice of worthiness, self-acceptance, and self-love, realizing that we are not perfect, but simply human.”—Kate Farrell, author of Story Power: Secrets to Creating, Crafting, and Telling Memorable Stories

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Book SynopsisAt Dale Carnegie Training, we agree that some things never change. After all, the timeless principles that our founder Dale Carnegie established are still as practical and relevant today as ever.Now that the citizens of our world have made radical shifts because of the global pandemic, and adjusted to remote work and social distancing, the ways we used to connect with others may seem distant or even obsolete. We yearn for real connection, deep and meaningful interactions that are based on commonality instead of what we can get from one another.Connections can happen anywhere and can range from the simple to the profound. They are what adds the seasoning to the stew of life. They are the things that can make their day, and make ours, and leave us smiling. And who doesn't want to smile?Does this mean that it's easy? That there are no challenges to connecting with different people? Of course not. In our modern world, it's become normalized to have conflict with those who are different from us. This can make some people skeptical and suspicious when we reach out to them for connection. What do you want from me? can be a response. I'm not going to change for you.Yet, those are the very situations where connection matters most. True, genuine connection can create commonality from difference. And once that is done, conflict decreases. We may not agree with the other person, but we can step inside their world for awhile. And understand their perspective, and maybe change our own, or at least understand the true source of disagreement.The truth is, it's easier to change ourselves than our circumstances. And, we can change our circumstances by changing ourselves.

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Book SynopsisAt Dale Carnegie Training, we agree that some things never change. After all, the timeless principles that our founder Dale Carnegie established are still as practical and relevant today as ever.Now that the citizens of our world have made radical shifts because of the global pandemic, and adjusted to remote work and social distancing, the ways we used to connect with others may seem distant or even obsolete. We yearn for real connection, deep and meaningful interactions that are based on commonality instead of what we can get from one another.Connections can happen anywhere and can range from the simple to the profound. They are what adds the seasoning to the stew of life. They are the things that can make their day, and make ours, and leave us smiling. And who doesn't want to smile?Does this mean that it's easy? That there are no challenges to connecting with different people? Of course not. In our modern world, it's become normalized to have conflict with those who are different from us. This can make some people skeptical and suspicious when we reach out to them for connection. What do you want from me? can be a response. I'm not going to change for you.Yet, those are the very situations where connection matters most. True, genuine connection can create commonality from difference. And once that is done, conflict decreases. We may not agree with the other person, but we can step inside their world for awhile. And understand their perspective, and maybe change our own, or at least understand the true source of disagreement.The truth is, it's easier to change ourselves than our circumstances. And, we can change our circumstances by changing ourselves.

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Book SynopsisWorking in a digital product environment? 85% of job success comes from well-developed people skills. The greater your skills in leadership, emotional intelligence and resilience, the more likely you are to succeed.Human Powered is a concise and accessible guide that will help you collaboratively solve problems, resolve conflict and inspire others. Get everyone doing this and you'll have truly high-performing digital product teams. This book will show you how to: Influence, persuade and show true leadership to stakeholders, regardless of where you sit in the hierarchy Communicate in ways that make everyone in your team feel unstoppable, and enhance team performance Take responsibility for your job and workplace relationships as you've never done before Develop the emotional intelligence and people skills to transform your working life and supercharge your performance Gain lifelong people skills that you can use for the rest of your career Get access to more resources at www.humanpoweredbook.com.

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Book SynopsisKeeping silent in critical moments results in lost opportunity, broken relationships, and disastrous decisions. SAY IT NOW! SAY IT RIGHT! is a straightforward look at the problem people and organizations face by not speaking up. Despite the digital revolution, we are connecting more but communicating less. SAY IT NOW! SAY IT RIGHT! gives tips and scripts to find your voice and speak up at those critical moments in a way that your message has impact and acceptance.

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Book SynopsisThe Communication Revolution is Here... Are YOU Ready?Nimblicity is the ultimate insiders' guide to the tools and techniques that successful leaders use to WIN.Packed with stories and case studies, Nimblicity sets out a new framework to communicate effectively in the digital media age: Need a playbook to help you become a better talker, writer, and listener at work and in life? What can YOU learn from CEOs, senators and prime ministers to help you connect with others, lead a team, or win that promotion? Do YOU want to transform your community... the company you work for... or the world we live in?

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Book Synopsis'Laurence Alison is one of my academic heroes. He does what every writer longs to do. He makes the difficult clear - without losing his rigour.' Malcolm Gladwell'They are quietly revolutionising the study and practice of interrogation... Their findings are changing the way law enforcement and security agencies approach the delicate and vital task of gathering human intelligence.' GuardianGet what you want from even the most difficult charactersAll of us have to deal with difficult people. Whether we're asking our neighbour to move a fence or our boss for a pay rise, we can struggle to avoid arguments and get what we want.Laurence and Emily Alison are world leaders in forensic psychology, and they specialise in the most difficult interactions imaginable: criminal interrogations. They advise and train the police, security agencies, the FBI and the CIA on how to deal with extremely dangerous suspects when the stakes are high. After 30 years' work - and unprecedented access to 2,000 hours of terrorist interrogations - they have developed a ground-breaking model of interpersonal communication. This deceptively simple approach to handling any encounter works as well for teenagers as it does for terrorists. Now it's time to share it with the world.Rapport reveals that every interaction follows four styles: Control (the lion), Capitulate (the mouse), Confront (the Tyrannosaur) and Co-operate (the monkey). As soon as you understand these styles and your own goals you can shape any conversation at will. And you'll be closer to the real secret: how to create instant rapport.Trade ReviewLaurence Alison is one of my academic heroes. He does what every writer longs to do. He makes the difficult clear – without losing his rigour. -- Malcolm GladwellThey are quietly revolutionising the study and practice of interrogation… Their findings are changing the way law enforcement and security agencies approach the delicate and vital task of gathering human intelligence. -- Guardian

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Book Synopsis'Ground-breaking ... a must-read for everyone'BJ FOGG, PhD, Tiny Habits'The Book of Boundaries is funny, direct, and smart, bringing you actionable tools and science-backed strategies for setting boundaries using language that feels kind, natural, and empowering' Mel Robbins, New York Times bestselling author of The 5 Second RuleDo your relationships feel one-sided or unbalanced? Do you wish you could say no-nicely? Are you depleted, overwhelmed, and tired of putting everyone else's needs above your own? If you answered yes to any of these questions, you're ready to set some boundaries.Melissa Urban has already helped millions of people establish life-long healthy habits. Now, she shows you how boundaries are the key to better mental health, energy, and productivity, and more fulfilling relationships. Through more than 130 scripts, Urban helps you set boundaries with bosses, partners, family, friends, and even yourself, with tips for navigating guilt and pushback.Practical and inspiring, The Book of Boundaries will empower you to prioritise your needs and lead a life that feels bigger, freer and happier.'If you've struggled to identify and establish healthy boundaries - with family, in romance, at work, or in life - Melissa Urban shows the way forward with clarity, vulnerability, and humour'Gretchen Rubin, bestselling author of The Happiness Project Trade ReviewFunny, direct, and smart, bringing you actionable toolsand science-backed strategies for setting boundaries usinglanguage that feels kind, natural, and empowering * Mel Robbins, The 5 Second Rule *The rare book that manages to be practical,thoughtful, readable and even funny * Gretchen Rubin, The Happiness Project *In The Book of Boundaries, Melissa Urban helps you identify your boundary needs, offers actionable scripts on what to say, and shares proven tips based on a decade of experience helping people live more freely by holding their limits with confidence * Lori Gottlieb, New York Times bestselling author of Maybe You Should Talk To Someone *

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Book SynopsisDo you struggle to get you what you want at work?Do chats at home descend into arguments?Does it sometimes feel like everyone's shouting but no one's listening?Disagreement is nothing new, but psychologist Tim Harkness has noticed that we no longer seem to be able to move our conflicts forward. From the coronavirus crisis to climate change, Brexit to Trump, negotiating who washes the dishes to persuading your boss you need that pay rise - Harkness' simple rules will revolutionise the way you talk.Focusing on 'crucial' conversations, where opinions vary, emotions are strong and the stakes are high, 10 Rules for Talking outlines how to talk to people, both personally and professionally, who don't share your opinion. His rules include recognising that agreement is not simple, respecting your adversary, and de-escalating to keep the conversation safe.Learn how to persuade, respond and - most importantly - keep the conversation progressing. Welcome to a new way of talking.

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Book SynopsisThis book presents a comprehensive analysis of the use of patient-/person-centred communication in providing healthcare for ageing populations through an ethnographic approach to physician in-home medical consultations in Tokyo, Japan, alongside interviews with physicians. It focuses on illustrating how linguistic dimensions of person-centred communication work by citing examples of case studies, as well as the sociocultural differences between the US, the UK, Japan and other societies in which person-centred communication models are employed. The author uses her own framework, which takes into account face and politeness theory, and makes recommendations for future training.Trade ReviewIn an era of increased digitalisation and performance targets, this book directs us back to the quintessential site of healthcare delivery, namely interpersonal contact between doctors, patients and family members. Through fine-grained analyses of clinical encounters involving older patients, Kondo beautifully illustrates the delicate interactional labour involved in compassionate, patient-centred communication and care. * Spencer Hazel, Newcastle University, UK *A fascinating study of the language of patient-centred communication in real settings, based on observation of real interactions between doctors and older patients in the home. This book sheds light on essential aspects such as politeness and empathy in medical consultations and has important implications for medical training. * Ruth Breeze, University of Navarra, Spain *Patient-centredness is crucial to good healthcare, but what does it actually mean when it comes to communication in different geographical contexts? This timely volume addresses this question with the nuance and insight that only a situated discourse-based approach can provide. Drawing on authentic healthcare interactions in Japan, this is a fascinating study that will be of interest to linguists and healthcare practitioners alike. * Zsófia Demjén, Institute of Education, UCL, UK *People who are interested in linguistics, especially in pragmatics (the study of language in use/contexts), may find this book fascinating in its quite novel perspective looking into face theory in PCC. The multiple qualitative methods of integrating the findings of literature review with empirical investigation in a culturally specific context shows both its practical and theoretical significance. * Yufei Ren, Tsinghua University, China, LINGUIST List 34.687 *Table of ContentsFigures and Tables Acknowledgments Acronyms Introduction Scope of the Book Chapter 1. Introduction to Patient-centred Communication Chapter 2. Face and Linguistic Politeness Chapter 3. Fieldwork and Data Chapter 4. Listening to Patients and Identifying Issues Chapter 5. Empathy and Acceptance Chapter 6. Work Towards Shared Decision-making Chapter 7. Leave Space for the Patient and Respecting the Patient’s Freedom Chapter 8. Transferring into Future Training Chapter 9. Appendices References Index

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Book SynopsisSet in a multilingual cleaning company that serves Anglophone customers in the upper-(middle) class suburbs of New York City, this book presents an ethnographic study into power, language policy and communication from the perspectives of the Brazilian–American employer as well as the company’s Hispanophone and Lusophone employees. Power asymmetries in internal communication demonstrate the employer’s legitimated domination over her employees and her L1 Portuguese as a form of linguistic capital. Employees’ resourcefulness and multicompetence – rather than quantifiable levels of English-language proficiency – determine the extent to which they rely on language brokering to facilitate communication with their customers, directly impacting their agency. The book contributes to current debates on extra-linguistic modes of communication in multilingual settings and thematic analyses of care work, migration, communication and the role of English.Trade ReviewWith their innovative application of embodied sociolinguistics and the post-humanist paradigm, Kellie Gonçalves and Anne Schluter provide a welcome and necessary addition to multilingual studies of language and the workplace. Their ethical and engaged research approach comes through on each page, and the focus on emotional intelligence offers a fresh and very different way of approaching female leadership, particularly for sociolinguistics. * Helen Kelly-Holmes, University of Limerick, Ireland *I enjoyed this book very much. I found it well written and accessible to scholars who do not speak English as a first language, such as myself. The authors develop and draw upon approaches predicated on competing and complementary orientations, including language policy and planning, post-structural approaches to language, post-humanism, gender studies, and language research in Lusophone countries, to focus on domestic labor in a global context, an important area of research that is beginning to attract the attention that it deserves. In particular, the authors provided an excellent analysis of female domestic labor which enhances our understanding of gender relations in contexts of asymmetrical power relations. * Sinfree Makoni, Pennsylvania State University, USA *Table of ContentsFigures and Tables Acknowledgments Chapter 1. Introduction Chapter 2. Advancing Methodology: Using a Mixed Methodological Approach within a Multilingual Cleaning Company Chapter 3. Magda: The Personal and Professional Trajectory of Shine’s Owner Chapter 4. The Interplay between Identity, Ideology and Capital that Strengthens Cultural Attachments: The Pull of Portuguese and the Portuguese-Centric Ironbound Community for Shine's Hispanophone Employees Chapter 5. Multicompetence as Essential and English-Language Proficiency as Secondary: Examining the Shape of Customer–Employee Interactions between Speakers who do not Share a Common Language Chapter 6. Conclusion References Index

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Book SynopsisAn up-to-date book of quotations for executives, academics and anyone who wants to spice speeches and business presentations or simply reflect on some of the best things ever said on topics linked to business and management life in general. From “Aristotle” to “Mark Zuckenberg” and from “Action” to “Work”, this book is a formidable source of witty remarks and inspiration for all. Best of its kind and fully sourced, the book also covers modern topics such as “Bitcoins”, “Digitalization”, “Sustainability” or “Fake News” and includes a large number of quotations never published before.Trade Review“This is a major reference book with one of the largest and best compilation of business quotations for every occasion.”– Dr. Klaus Schwab,Founder and Executive Chairman of the World Economic Forum“This book promises to be an engaging read for anyone looking for quotes or inspiration on business and life. Dominique has meticulously accumulated these quotes over his 35 years at IMD. The quotes are dynamic and keep you reading.” – Ye-Kung Ong, Minister for Health of Singapore and former Minister for Education“With classic and quotations never published before, this is a rare book that covers both old and recent business subjects –such as bitcoins, digital transformation, cybersecurity, emails and many others. Prof. Turpin’s book will not only benefit everyone from the first-time speaker to the experienced business leader,but also offer you plenty of opportunities for self-reflection.” – Gui Loureiro, President and CEO of Walmart México and Central America“Professor Turpin has arranged over 10,000 quotations about business, politics, technologyand life to help you add weight to your speeches and presentations. Compiled in categories ranging from “Ability” to” Zoom Conferences,” this book is a great speech-making aid, with plenty of food for thought.”– Peter Brabeck-Letmathe, Chairman Emeritus, former Chairman and CEO of the Nestlé Group, former Chairman of Formula One, Member of the Foundation Board of the World Economic Forum“It is amazing what has been said about business, organization and leadership during the recorded life of the human race. Dominique’s book provides an exciting and inspiring overview of this toolbox for academics, authors, speakers and leaders to provide positive inspiration by relying on wise words of those who came before them.”– JørgenVig Knudstorp, Executive Chairman of the LEGO Brand Group, Member of the Board of Starbucks, Member of the Board of Merlin Entertainments Limited“Whether you want to motivate, inspire or teach, a suitable quote can often spice up your talk and make it more memorable. You will find many of Dominique Turpin’s choices in this unique compilation most insightful and thought provoking. I am also certain that many of his selections will compel you to reflect on your own situations, stimulate new thoughts or at times provide you with good entertainment.”– Dr. Jikyeong Kang, President and Dean, MVP in Marketing, The Asian Institute of Management (Philippines), Advisory Board Member of the Stockholm School of Economics and Board Member of the U.N. Principles for Responsible Management“This is accumulated universal wisdom in more than 10,000 international quotes and by that the best guide for everyone who need to speak in public. Dominique’s book is full of smart, witty advices, tips and remarks meant to help you deal with many topics about business and life. It’s all you need to be confident in front of any type of audience!”– Cees’t Hart, CEO & President of The Carlsberg Group“This book puts together a unique collection of thought-provoking quotes, a mix of classic and brand new. With about 600 topics related to business and life issues, this book is a great source of inspiration for all your speeches and presentations.”– Lung-Nien Lee, Chairman, Citi Private Bank, South Asia“This book offers students, teachers, executives, government officials or anyone who is curious about the world we live in, the most complete compilation of quotations that have shaped life and influenced the global business world.”– Alain-Dominique Perrin, President of the Cartier Foundation, Former CEO of Cartier and Richemont, Chairman of EFMD (European Foundation for Management Development)“This book has compiled a truly brilliant collection of quotes ranging from great historic figures to successful leaders of our generation. Not only does it provide you with the right quote for each and every special occasion. I’m certain it will also help you reflect on some of the decisions you have made and reaffirm those you will be making.”– Minako Suematsu, CEO of News2u Holdings, CEO and President of the Japan Times, Director at Tsuneishi Capital Partners, Managing Director of Next Educational Environment“Regularly, each of us needs to find the proper words to motivate our stakeholders. These words need to be focused, personalized and not fall into “clichés.” Dominique’s new book is a goldmine of motivating, stimulating and witty quotations that will help you make your messages laser sharp.” –Michel Démaré, Chairman of IMD (Switzerland and Singapore), Deputy Chairman of Louis Dreyfus Company, Board Member of Vodafone Group Plc and AstraZeneca Plc, Chairman of Nomoko AG“This is the perfect entertaining book to acquire new knowledge! Take a cup of tea or coffee in one hand and open a page at random with the other, you will always find clever and amusing quotations to make you think or smile.”– Grace Lin Xu, Founder and CEO of VIVA Nutrition China, Switzerland and USA“This book is a real modern international business encyclopedia with all what has been said about management and life in general. It is an absolute reference, for provoking, reinsuring serious or fun thoughts! Choose the word of your moment and enjoy!”– Gilles Morel, President Europe, Middle-East, Africa and Executive Vice-President of Whirlpool Corporation“Compiled by a world-class renowned academic, this book is the result of a long and daunting research project. Whenever possible, all quotations have been tracked down to their original author(s) and source. This book is the fruit of serious research. Dominique’s book is today the new reference title for business and life quotations. It’s genuinely a wonderful book to read.”– Professor Kazuo Ichijo, Dean of Hitotsubashi, School of International Corporate Strategy “This book is the new reference in business quotations. Whether you are looking for inspiration, preparing a speech, an article or a presentation, this book can pepper it with words of inspiration and impact.”– PoulWeihrauch, Chief Executive Officer of Mars, Inc.“This is the book I wish I always had but never found. The biggest and best collection of quotations you will find – a readymade infusion of the finest thoughts. A perfect gift book.” – Harsh Goenka,Chairman of RPG Enterprises“With quotes from various parts of the world – many being published for the very first time, this is the most complete international quotations book you can find.”– John Kennedy, President Diageo Europe & IndiaTable of ContentsQuotations (by categories); Index (by speakers).

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Book Synopsis'Focusing' is a technique first developed 25 years ago by American psychologist and philosopher Eugene Gendlin. Hugely influential, it offers six specific steps you can take to open up your inner world of deeper feelings and intuition - and shows you how to listen to others with more empathy. Short, very accessible yet also profound, this book is even more relevant today than it was when originally published.Trade ReviewFocusing is a beautiful and meditative approach to psychotherapy and personal growth. It offers a deep parallel to the practice of mindfulness in a carefully developed and sensitive way. -- Jack KornfieldLearning to access and dissolve personal problems by focusing on the language and wisdom of the body was a historic discovery. Gendlin's genius has stood the test of time and Focusing has become a classic. -- Harville HendrixThe focusing skill can be learned by anyone in or out of therapy * Washington Post *An original, innovative, exciting book -- Carl RogersAt once a manual and a philosophy. It talks about the body's wisdom, the steps of the focusing technique, and how to discover the richness in others by learning to listen. It looks at the potential for a new kind of relationship and a new kind of society -- Marilyn Ferguson, author of The Aquarian Conspiracy

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Book Synopsis'Enjoyable' New Scientist'Delightfully well-written, accessible, surprisingly reflective and humorous' Irish Times'Thoughtful' Irish IndependentFrom neurons to nations, Talking Heads is a stunning survey of the science of human connection and communicationWe are social animals and talking is part of what makes us human.But what purpose does conversation serve? In this revelatory tour of talking, neuroscientist Shane O'Mara explores why we communicate, what happens in our brains when we do it, and what it means for us as individuals, groups and societies.How do our thoughts, memories, and conversations change our brains? What does it mean that we spend most of our thinking lives in a five-minute bubble around the present moment? Why does our sense of self solidify with age, even as we grow more forgetful? In what ways do we imagine futures together? And how do our nations begin as conversations?Moving from the personal to the social and ultimately towards a radical new perspective on the defining phenomenon of our times, populist nationalism, this is the story of how conversation builds the worlds around us - and how, together, we can talk our way into a better tomorrow.'Invaluable ... Fascinating' David Crystal, author of Let's TalkTrade ReviewDelightfully well-written, accessible, surprisingly reflecting ... and humorous * Niamh Jiménez, Irish Times *Surprising... intriguing... enjoyable * New Scientist *In this time of digital disconnection, Talking Heads is a reminder of the enduring power of face-to-face interactions and conversations. It is a thoughtful book that might make you watch what you say. * Irish Independent *Talking Heads ... is mostly interested in big-picture questions: how intact memory supports our sociality and binds us into collective beings who share collective memories. ... The point O'Mara is most keen to make in his book is that entities such as nations 'begin as conversations'... O'Mara is an entertaining guide, full of good stories * Times Literary Supplement *O'Mara delves deeply into the ways we use conversations to create our cultures and build entire nations ... There's a lot in it that resonates * Irish Times *

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Book SynopsisChildren need to learn how to get attention without hitting or whining, deal with feelings without blowing up or giving up, establish and respect boundaries, and solve problems. Using the STAR Parenting process, this book gives parents tools to teach and reinforce these social skills. It offers tools to reduce a parent's role as referee, gives immediate help with a process to handle any sibling conflict, offers easy to understand examples of real-life situations, and gives parents insight into ways they may be encouraging the quarrelling they hate.

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Book SynopsisEvery psychotherapist will be familiar with what it means to experience the hatred and despair of their most vulnerable patients in the midst of a psychotherapy session. Most often these patients will manage to express their feelings verbally, but what about those who never developed the capacity to speak? Or those who are capable of talking, but carry a complex range of unprocessed embodied feelings that cannot be verbally expressed? Some patients must rely on another type of language in order to communicate their dissociative states of mind.Primitive Bodily Communications explores how the talking cure' can still work when words fail and the body talks.' Non-verbal communication can be thought of as a form of body language and, even though this is a topic not frequently discussed, many practitioners have experienced working with people who communicate through the use of their bodies. The book does not refer to bodily communications as primitive because we see them as inferior to verbal language, but simply because they point to the beginnings of psychological development, to primary ways of being and relating, as well as to enduring aspects of ourselves.The contributors explore the topic of primitive bodily communications in the context of intellectual disability, eating disorders and bodily neglect, focusing on the communicative aspect of bodily expressions within the therapeutic relationship. A wide spectrum of clinical cases illustrates how these patients can reach a state of better physical and emotional containment and, when possible, of verbal communication.

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Book SynopsisMany of our significant relationships are based not on trust, respect and growth but on an unconscious compulsion to deny our own problems, flaws and fears. We see the consequences at home and at work, where we repeat the same mistakes and act out familiar patterns of behaviour with our partners, friends and colleagues in ways that leave us stressed and unhappy. In 'Being with Others', psychotherapist and business psychologist Nelisha Wickremasinghe explores how it is impossible to build relationships based on openness, trust and respect when our brains and bodies are in threat. Following on from her acclaimed book Beyond Threat she unravels why so many of us are often in threat, and how we can overcome these feelings to find freedom, authenticity and forgiveness in our relationships. In Being with Others we learn how: * We are cursed by our ability to think and remember, and by the dictates of culture, family and own conflicted characters. ​* Unconsciously, we cast ‘spells’ – in the form of psychological defences – to try to rid ourselves of these curses.​ * Our most trusted spell is the belief that magical ‘Others’ – partners, children, celebrities, gurus or gods – can heal, protect and save us ​* Spells don’t work… and how we can free ourselves from our curses. 'Being with Others' shows us how to recognise our curses, cast off the spells and use four different Perception Practices to wake up to the scintillations of insight that can deepen our relationships. It is an invitation to reclaim our imagination, intuition and bodies from the grip of the powerful emotions of our threat brain. It is a book for all of us who want to grow richer relationships with others and our own selves. ​Table of ContentsPart One: Curses Introduction Curses Blessings The spell of the Big O Submission Doubt Staying curious Reading 1. Curses, emotions and threat brain The consequences of an over-active threat brain Behaviour starts in the body 2. The curse of consciousness Self-reflection Worry and rumination Distraction and obliteration Beyond consciousness 3. The curse of memory Our vigilant brain Memory and the unconscious Memory and consciousness Memory and learning 4. The curse of character Nature, nurture and calling Dependency and shame 5. The curse of the family Relational dances Disconfirmation Double binds Collusion Parental projection Affect, power and meaning From the family to the cultural dance 6. The curse of culture Culture as collective habits Gendered beliefs Rationalism and Descartes’ error Individualism and the demise of context Reflections on Part One Venturing forth Part Two: Spells Introduction The neurobiology of spells The Big Os To submit or to dominate? The ingredients of a spell Compassionate awareness 1. Lovers The parental imago The misinterpretation of emotion Projection - meeting our unconscious in romantic love 2. Children Reproduction – a creative, transcendental act? Thy mother’s glass – parental projection revisited Children as symbols of lost innocence The construction of childhood Children and the cultural curse Big O love and overparenting Disinterested love 3. Charismatics What is charisma? Charismatics as transference objects Charismatics and alienation Charismatics and the cultural curse Charismatics and toxic drive 4. Groups The impulse to sociability Destructive affiliation Collective narcissism Herds Hordes Brilliant following 5. Imaginals Belief as subjective reality Fantasies Introjection The Inner Critic Reflections on Part Two Part Three: Scintillations 1. Freedom Utopia – freedom from Re-orientating – freedom with Scintillations and the growth of consciousness 2. Perception Practices Practice One: Returning to centre Practice Two: Receptivity – noticing our scintillations Practice Three: Hermeneutic inquiry Practice Four: The inward turn 3. Being with others Self-creating Indifference Beyond thou Epilogue Coda Bibliography Glossary Index

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Book SynopsisBehavioural skills are essential to effective policing practice and professional development, and are also embedded within the policing competency frameworks. As the police service looks to further redefine its role in the twenty-first century, this critical handbook covers the full range of these proficiencies, from building rapport, applying emotional intelligence, building empathy and resilience to diversity and difference, understanding ethics, and developing coaching and leadership skills. Each chapter is written by a distinguished serving or former senior police leader and/or policing scholar, bringing together a wealth of experience and understanding and applying this knowledge in context through key case studies and examples. Suitable for serving police officers at all levels, as well as policing lecturers and students aspiring to join the police, this book encourages and enables a people-centred approach to policing that balances the debate that has given disproportionate credence to transactional skills at the expense of a more transformational approach.Table of ContentsIntroduction PART 1 POLICING WITH AUTHORITY 1 Inclusive UK policing: a personal perspective Brian Langston 2 Building rapport Peter Nicholas PART 2 ORGANISATIONAL CULTURES 3 Building emotional buy-in Will Kerr 4 A culture of coaching to support the next big leaps in policing Serena Kennedy and Cameron Thomson 5 Leading effective teams Dee Collins 6 Challenging conversations Suzette Davenport PART 3 OPERATIONAL LEARNING 7 Firearms: Emotional management David Hartley 8 Wise policing: Soft skills and strong principles Kate Moss and Ken Pease 9 Public order: conflict resolution Jim McAllister and Ashley Kilgallon PART 4 LEADING THE STRATEGIC NARRATIVE 10 Personal and organisational transformation Mike Barton 11 Creating the climate Peter Fahy 12 Ethics, values and standards Judith K Gillespie 13 Developing a learning culture and environment Julie Brierley

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Book SynopsisThis book is an up-to-date compendium of knowledge on the secret language of close relationships, namely nonverbal routes of communication. In close relationships, as everyone learns sooner or later, the usefulness of words can be somewhat limited, because people (a) mean different things by the same words, (b) mean the same thing by different words, (c) sometimes find it hard to express their feelings in words, and (d) lie. Nonverbal signals therefore often provide the best means of communication. The book points out how decoding (interpreting) nonverbal signals is a major key to success, because often what people say wholly belies how they feel—nonverbal signals reveal their true feelings rather than what they want other people to think their feelings are. This book helps decode those secret signals. The book is written by the leading worldwide experts in the field of nonverbal communication to ensure accuracy, comprehensiveness, and timeliness.Table of Contents1. Interpersonal Oculesics: Eye-Related Signals of Attraction, Interest, and Connection.2. Communication and Communal Emotions in the Learning of Love.3. The Role of Nonverbal Communication in Leadership Skills.4.The Look of Love: Evolution and Nonverbal Signs and Signals of Attraction.5. Love Signals and the Reproductive Force.6. The Verbal and Nonverbal Communication of Romantic Interest.7. Misunderstood Non-verbal Cues in Close Relationships: Contributions of Research Over Opinions.8. What Words Don’t Tell Us: Non-verbal Communication and Turmoil in Romantic Relationships.9. Negative Emotions, Facial Clues, and Close Relationships: Facing the End?.10. Love in the Time of COVID-19: What We Can Learn About Non-verbal Behaviour from Living with a Pandemic.11. Non-verbal communication: From good endings to better beginnings.12. The Functions and Consequences of Interpersonal Touch in Close Relationships.13. Nonverbal Skills in Relationships: Too Little or Too Much May Be a Bad Thing.14. Non-verbal Communication in Relationships as a Link between Affect and Social Intelligence.

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Book SynopsisIntercultural couples (ICs) often face unique challenges that go unnoticed. This book delves into the experiences of 20 ICs living in Singapore and explores the complexity of their experiences through the lens of translanguaging. It shows how ICs mix language and culture in a borderless manner, not only between spouses but also with their wider families. Additionally, the authors examine the significance of technological advancements, which have transformed ICs' experiences over the past decade. In particular, parents-in-law pose a significant challenge for Asian-Western couples, as the relationship with them in Asia differs from that in the West. Each couple's unique shared culture and language transcends the borders of nation-states, requiring exchange, sharing, negotiation, and adaptation. This book provides an easy-to-read, holistic exploration of the issues faced by ICs, offering insight into overlooked aspects such as location, in-laws, and technology.Table of ContentsPrologue.- Chapter 1: Intercultural Relationships.- Chapter 2: Language Negotiation.- Chapter 3: Language of Emotion.- Chapter 4: Language with the Wider Family.- Chapter 5: The Language of Culture.- Epilogue.

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Book SynopsisIn our daily lives, communication is prevalent. We don't just communicate because we want to; we need to. Often, we use words to understand each other. However, there are times when we observe people and try to comprehend their intentions. We rely on "body language". This reliance propagates the misleading idea that people communicate with their bodies just as they do with words. This is where misunderstandings frequently occur, sometimes even due to incorrect concepts propagated by so-called experts. The result is a loss of trust among readers or, worse, the disruption of interactions and relationships. Through a science-based approach, this work is primarily dedicated to all readers aged 18 and above who are passionate about communication and keen to understand others. Additionally, professionals from various sectors will find practical concepts and references for research, study, and daily work.Table of ContentsINTRODUCTIONChapter 1: Faulty Principles of Non-Verbal CommunicationChapter 2: Ocular BehaviorChapter 3: Facial DisplaysChapter 4: Other Body Movements: Gait, Gestures, PostureChapter 5: Space ManagementChapter 6: VoiceChapter 7: OlfacticsChapter 8: Neurovegetative SignalsChapter 9: AppearanceChapter 10: Physical Spaces and ArtifactsChapter 11: Lie DetectionConclusion

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Book SynopsisIst es Zufall, wenn Gespräche gelingen? Nein, ist es nicht! Das vorliegende Buch dient als Leitfaden, Gespräche punktgenau zu führen. Basis dafür ist das Kommunikationskonzept des zielorientierten Kurzgespräches. Das Buch führt in das Konzept ein und stellt die Methodik verständlich vor. Die Autor:innen erläutern das Vorgehen an Beispielen und für unterschiedliche Anwendungsbereiche. Besonderes Augenmerk gilt dabei den Fragen: Wie sind Gespräche auf den Punkt aufgebaut? Welche Haltung braucht es dazu? Welche Techniken sind nötig? Worauf ist das Augenmerk zu legen? Das Buch zeigt, wie es in kurzer Zeit gelingt, Lösungen zu finden und erste konkrete Schritte zu ermöglichen. Coaching- und Beratungssituationen kommen dabei ebenso in den Blick wie punktgenaues Agieren in Mitarbeitergesprächen, Meetings, Konferenzen und in digitaler Kommunikation. Ein Buch für alle, die besser kommunizieren und Gespräche erfolgreich auf den Punkt bringen möchten.

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Book SynopsisThe concepts are grouped into categories that regularly crop up at the workshops: 'finance', 'technology', 'innovation', 'agile' and 'sales', as well as broader themes such as 'team dynamics', 'way-of-working', 'politics' and 'the world we live in'. This is not a definitive list: every story is different and has its own blend of icons and visuals. My Icon Library is a source of inspiration and a go-to reference for whenever you need a visual that's a tad too complicated for your imagination or a Google Images search. It also works as a great companion to author's other bestselling books: Visual Thinking and Visual Doing.

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