Knowledge management Books
Independently Published The Great Reset: Hidden Agenda
Book Synopsis
£8.37
Technics Publications LLC Introduction to Data Management Functions & Tools: IDMA 201 Course Textbook
Book SynopsisThis textbook is for the IDMA 201 course in the IDMA Associate Insurance Data Manager (AIDM) designation program. This course defines data management, describes the functions of data managers, provides the business case for data management and introduces the student to concepts and tools used by data managers. Whether you are an actuary, a claims professional, business analyst, or almost any of the other key functions, knowledge of data management can help you do your job better and help you prepare, understand, and protect the raw material -- the data -- so critical to your organisation. IDMA courses, workshops, and forums are highly recommended for a broad audience including new hires, IT and data modeling professionals who want to broaden their knowledge of the business side of insurance data management, anyone who manages and governs data in the industry (statistical, or management information data), and anyone who needs to use or communicate good quality data/information -- from actuaries to underwriters, and claims and analytics professionals. Students who complete the four IDMA-developed courses and successfully pass the examinations are awarded an Associate Insurance Data Manager (AIDM) designation. The IDMA courses may be taken in any order; there are no prerequisites. However, the courses are numbered to indicate a recommended sequence. For details on the designation requirements, please refer to the IDMA Website at www.IDMA.org.
£118.39
Columbia University Press The Art of Ideas
Book SynopsisThe Art of Ideas brings together business concepts with stories of creativity in art, politics, and history to provide a visual and accessible guide to the art and science of new and useful ideas. Accompanied by charming and inviting illustrations, William Duggan and Amy Murphy help unlock the secret to creativity in business and in life.Trade ReviewComing up with ideas is often treated like an ancient religious ceremony: a mysterious process based more on hope than science. Duggan and Murphy effectively debunk the myths around creativity with an accessible, thoughtful, and enjoyable guide to how anyone can come up with novel ideas to solve their most pressing challenges. They show how diverse thinkers, like Pablo Picasso, Mohandas Gandhi, and Reed Hastings, came up with their groundbreaking ideas and present practical exercises to help readers cultivate this same ability. -- David Dabscheck, CEO, GIANT InnovationTable of ContentsPart I. Idea1. A Big Idea in Art2. Power and Politics3. Business InnovationPart II. Method4. Rapid Appraisal5. What Works6. Creative CombinationPart III. Life7. Ideas for Life8. Personal Strategy9. Idea NetworkingConclusion
£16.19
IT Revolution Press Accelerate: The Science of Lean Software and
Book SynopsisWinner of the Shingo Publication AwardAccelerate your organization to win in the marketplace.How can we apply technology to drive business value? For years, we've been told that the performance of software delivery teams doesn't matter―that it can't provide a competitive advantage to our companies. Through four years of groundbreaking research to include data collected from the State of DevOps reports conducted with Puppet, Dr. Nicole Forsgren, Jez Humble, and Gene Kim set out to find a way to measure software delivery performance―and what drives it―using rigorous statistical methods. This book presents both the findings and the science behind that research, making the information accessible for readers to apply in their own organizations.Readers will discover how to measure the performance of their teams, and what capabilities they should invest in to drive higher performance. This book is ideal for management at every level.Trade Review"We strongly recommend this book to anyone involved in a digital transformation for solid guidance about what works, what doesn't work, and what doesn't matter." -- Tom & Mary Poppendieck, Authors of the Lean Software Development Series"A must read! In a sea of books about technology approaches, Accelerate stands out in its clarity and practicality." -- Karen Martin, Author, Clarity First and The Outstanding Organization"Excellent! As well as conclusively showing that DevOps outcomes are faster, cheaper AND safer, this book is an excellent case study for robust survey design and analysis." -- Adrian Cockroft"This is the kind of foresight that CEOs, CFOs, and CIOs desperately need if their company is going to survive in this new software-centric world.Anyone that doesn't read this book will be replaced by someone that has." -- Thomas A. Limoncelli, Co-Author of The Practice of Cloud System Administration“'Here, do this!' The evidence presented in Accelerate is a triumph of research, tenacity and insight, proving not just correlation but a causal link between good technical and management behaviours and business performance. It also exposes the myth of “maturity models” and offers a realistic, actionable alternative. As an independent consultant working at the intersection of people, technology, process, and organisation design this is manna from heaven!As chapter 3 concludes: 'You can act your way to a better culture through implementing these practices in technology organizations'. There is no mystical culture magic, just 24 concrete, specific capabilities that will lead not only to better business results, but more importantly to happier, healthier, more motivated people and an organisation people want to work at. I will be giving copies of this book to all my clients." -- Dan North, Independent Technology and Organization consultant"The 'art' of constructing a building is a well understood engineering practice nowadays. However, in the software world, we have been been looking for patterns and practices that can deliver the same predictable and reliable results whilst minimizing waste and producing the increasingly high performance our businesses demand.Accelerate provides research backed, quantifiable and real world principles to create world class, high performing IT teams enabling amazing business outcomes.Backed by the two leading thought leaders (Kim and Humble) in the DevOps community and world class research from PHD Forsgren, this book is a highly recommended asset!" -- Jonathan Fletcher, Group CTO, Hiscox"In their book Accelerate, Nicole Forsgren, Jez Humble and Gene Kim don't break any new conceptual ground regarding agile, lean and DevOps. Instead, they provide something that might be even more valuable which is a look inside the methodological rigor of their data collection and analysis approach which lead them to their earlier conclusions on the key capabilities that make IT organizations better contributors to the business. This is a book that I will gladly be placing on my bookshelf next to the other great works by the authors." -- Cameron Haight, VP & CTO, Americas, VMware"Accelerate does a fantastic job of explaining not only what changes organizations should make to improve their software delivery performance, but also the why, enabling people at all levels to truly understand how to level up their organizations." -- Ryn Daniels, Infrastructure Operations Engineer at Travis CI and author of Effective DevOps"With this work, the authors have made a significant contribution to the understanding and application of DevOps. They show that when properly understood, DevOps is more than just a fad or a new name for an old concept. Their work illustrates how DevOps can improve the state of the art in organizational design, software development culture, and systems architecture. And beyond merely showing, they advance the DevOps community's qualitative findings with research-based insights that I have heard from no other source." -- Baron Schwartz, Founder & CEO of VividCortex and Co-Author of High Performance MySQL
£16.14
IT Revolution Press Project to Product: How to Survive and Thrive in
Book SynopsisIn the Age of Software, will your business dominate and maintain relevance—or will it become a digital relic?As tech giants and startups disrupt every market, those who master large-scale software delivery will define the economic landscape of the 21st century, just as the masters of mass production defined the landscape in the 20th. Unfortunately, business and technology leaders are woefully ill-equipped to solve the problems posed by digital transformation. At the current rate of disruption, half of S&P 500 companies will be replaced in the next ten years. A new approach is needed. In Project to Product, Value Stream Network pioneer and technology business leader Dr. Mik Kersten introduces the Flow Framework—a new way of seeing, measuring, and managing software delivery. The Flow Framework will enable your company's evolution from project-oriented dinosaur to product-centric innovator that thrives in the Age of Software. If you're driving your organization's transformation at any level, this is the book for you. Trade Review"If you want to get rid of obsolete practices and succeed with the new digital, read this book." -- Carlota Perez, author of Technological Revolutions and Financial Capital: The Dynamics of Bubbles and Golden Ages"Project to Product is going to be one of the most influential reads of 2019 and beyond. One that connects work outcomes to business results. One that provides models to make better business decisions. One that gives technology leaders a framework to enable the change necessary for companies to remain relevant.." -- Dominica DeGrandis"Every now and then, a body of work comes along with such timely precision that you think hallelujah! Mik's book Project to Product is the perfect antidote for those businesses struggling with digital transformation, broken Agile implementations, and the onslaught of enterprise disruption. In fact, it's a really important component in the world of flow which is at the forefront of business agility. Not only will this framework help your teams ignite their software delivery cadence but to do it at scale, with high quality, reduced costs, and increased value. And more importantly, with happy teams—with the metrics to prove it." -- Fin Goulding, International CIO at Aviva and co-author of Flow: A Handbook for Change-Makers, Mavericks, Innovation Activists, Leaders: Digital Transformation Simplified and 12 Steps to Flow: The New Framework for Business Agility"I had the pleasure of having an advance copy of Project to Product at my company over the summer—and what an eye opener it is. This book is spot on the journey Volvo Car Group is starting up right now. The insight Mik has in our industry and the way his book describes the Age of Software makes this our new “go to” book for our product journey in our digital landscape!" -- Niclas Ericsson, Senior IT Manager, Volvo Car Corp"With the introduction of the Flow Framework, Mik has provided a missing element to any large-scale Agile transformation. I recommend that anyone involved in complex product delivery read this book and think about how they can apply this thinking to their value stream." -- Dave West, CEO Scrum.org and author of Nexus Framework for Scaling Scrum: Continuously Delivering an Integrated Product with Multiple Scrum Teams"Many large organizations are still applying a management model from the early 1900s optimized for manual labor to everything they do, including complex, unique product development. With this book, Mik provides a great articulation of the importance of focussing on the work not the workers, on the value stream network, and on lessons learned on what to avoid. Mik, who has many years experience working with hundreds of companies on this topic, shares his wisdom and insights via a Flow Framework, which is immensely valuable for organizations who recognize the need to move to better ways of working." -- Jonathan Smart"Project to Product is a very insightful book, and the overall model Mik lays out for the Flow Framework is especially intriguing. Not only does Mik address the complexities of Agile transformation and moving to a product-based development, he also discusses how to get your architecture, process, and metrics integrated in a way to effectively measure value delivery. I got pretty excited about the Flow Framework and look forward to applying it to my own technology transformation activities." -- Ross Clanton, Chief Architect and Managing Director, American Airlines“During our transformation to a '100% Agile' BMW Group IT organization, we discovered early on that the former project portfolio approach did not sufficiently support our journey. Therefore, we started with a transition from 'project to product.' The exchanges with Mik on the topic of product orientation and the Flow Framework was very helpful and a real inspiration for me. The fact that Mik is now sharing his vast knowledge in this book makes me particularly happy. It provides the motivation and the toolset necessary to help create a product portfolio based on a value driven approach. For me it is a must read—and indeed it is also a fun read.” -- Ralf Waltram, Head of IT Systems Research & Development, BMW Group“Organizing software development as a group of loosely connected projects will never lead to good products. Kersten explains how to tie work products to value streams corresponding to features, defects, security, and (technical) debt....A major contribution to the theory of management in the age of software.” -- Carliss Y. Baldwin, William L. White Professor of Business Administration at the Harvard Business School, Emerita, and co-author of Design Rules, Volume 1: The Power of Modularity.Table of ContentsTable of Contents List of Illustrations Foreword by Gene Kim Introduction: The Turning Point PART I: THE FLOW FRAMEWORK Chapter 1 The Age of Software Chapter 2 From Project to Product Chapter 3 Introducing the Flow Framework PART II: VALUE STREAM METRICS Chapter 4 Capturing the Flow Metrics Chapter 5 Connecting to Business Results Chapter 6 Tracking Disruptions PART III: VALUE STREAM NETWORKS Chapter 7 The Ground Truth of Enterprise Toolchains Chapter 8 Specialized Tools and the Value Stream Chapter 9 Value Stream Management Conclusion: Beyond the Turning Point RESOURCES Glossary Notes Index Acknowledgments About the Author
£999.99
Elsevier Science Risk Management for Security Professionals
Book SynopsisDescribes the risk management methodology as a specific process, a theory, or a procedure for determining your assets, vulnerabilities, and threats and how security professionals can protect them. This book addresses a systematic approach to logical decision-making about the allocation of scarce security resources.Table of ContentsRisk Management: A Short History and its Importance Key Terms and Definitions Risk Management Process Overview Asset Identification Threat Identification and Assessment Conducting the Site Specific Threat Assessment Vulnerability Identification and Assessment The Risk Assessment The Risk Assessment Cost-Benefit Analysis Risk Management and Your Organization Appendix A: Risk Management Case Study and Practical Exercises Appendix B: Forms Used in the Risk Management Process Appendix C: Are You Safeguarding the Crown Jewels - Determining Critical and Sensitive Information Appendix D: Obtaining Asset Information - Conducting Interviews Appendix E: Technology Collection Trends in the U.S. Defense Industry Appendix F: The Foreign Threat to U.S. Business Travelers Appendix G: Intelligence Organizations Appendix H: The FBI National Security Awareness Program Appendix I: Economic & Espionage News for the Risk Manager
£59.39
Stanford University Press Creativity in Large-Scale Contexts: Guiding
Book SynopsisA new model for smarter creativity Innovators and creators work in cultural, economic, and social contexts that shape their work. These contexts are large-scale, filled with overwhelming multitudes of elements and possibilities—but these contexts can be fruitfully "mined" by creative teams. Creativity in Large-Scale Contexts, by Yale professor Jonathan S. Feinstein, introduces a groundbreaking new "network model" to describe how successful innovation can be focused, generated, and accelerated. The book will help teams and organizations innovate smarter and faster. Feinstein argues that in large-scale contexts creativity happens most efficiently when it is actively "guided" by a creative leader or team. Guiding creativity involves understanding, navigating, and actively using the cultural context, identifying puzzles and opportunities, and spanning these tensions to create novel connections. With thoughtful guidance, creators and creative teams can find their way through the thicket of possibilities faster, smarter, and with less waste. Creativity in Large-Scale Contexts draws on case studies of famous creators including Virginia Woolf, Albert Einstein, Indigenous artist Clifford Possum, transgender activist and engineer Lynn Conway, and Twitter cofounder Jack Dorsey. Empirically grounded, this book will be essential for teaching and managing creativity and innovation and will open new avenues for future intellectual growth and practice in the field.Trade Review"Creativity in Large-Scale Contexts shows the foundational importance of cultural, social, and economic context in the overall creative journey. Featuring individuals like Virginia Woolf—an icon of creative innovation for her pioneering of stream of consciousness narrative—and other worthy examples, this book is a must-read for those interested in how context creates (or inhibits) the playing field for creativity."—David E. Salzman, Chief Executive, Warner Bros. and Lorimar-Telepictures"Jonathan S. Feinstein's book will inspire a new generation of innovative thinkers with its revolutionary approach to large-scale creativity. It offers a deep understanding of the role of context to drive successful outcomes in the creative process."—Robert Simonds, Founder and Chairman, STX Entertainment"Feinstein builds on decades of research from the field of creativity with a fresh take on environment, or context, as an essential element of the creative process. His case studies from eminent creators deepen the reading experience. His insights will spur future large-scale creative endeavors."—Kathyrn P. Haydon, author of The Non-Obvious Guide to Being More Creative and Creativity for Everybody"Creativity in Large-Scale Contexts helps us appreciate individuality and the surprise of creative outcomes and achievements. This volume will be of interest to anyone interested in the fulfillment of creative potentials."—Mark A. Runco, Director of Creativity Research and Programming, Southern Oregon University"Jonathan S. Feinstein addresses a significant but neglected topic in creativity studies: the place of large-scale context in innovation. An eclectic blend of theory and empirical studies drawn from art, literature, science, and technology, this book is an important and original contribution to our evolving understanding of creativity."—Subrata Dasgupta, author of The Renaissance Considered as a Creative Phenomenon
£26.99
Princeton University Press The Gifts of Athena
Book SynopsisShows that changes in the intellectual and social environment and the institutional background in which knowledge was generated and disseminated brought about the Industrial Revolution, followed by sustained economic growth and continuing technological change.Trade ReviewOne of Choice's Outstanding Academic Titles for 2003 Winner of the 2003 Don K. Price Award "For most economists, Mr. Mokyr included, the Industrial Revolution is categorically different from everything that preceded it... [He] suggests that, over time, growth will win out, if only because the power of certain ideas is greater than the resistance to them. So much the better."--Nic Schulz, Wall Street Journal "[A] masterful addition to literatures of economic history and economic growth. The product of a lifetime of scholarly study and reflection, Mokyr's book plainly did not spring full-blown from the head of Zeus. It merits a wide readership."--William F. Shughart II, EH.Net "The Gifts of Athena is an impressive study that clearly reveals Mokyr's mastery of a large literature on industrialization and economic growth... Joel Mokyr has long concerned himself with big questions and making connections that delineate historical processes in new and interesting ways. The Gifts of Athena with its special emphasis on the centrality of the 'knowledge economy,' amply testifies to his stature as a leading historian of the Industrial Revolution."--Merritt Roe Smith, Isis "[A] fascinating, magisterial investigation into the wellsprings of modern economic growth and improved living standards... The Gifts of Athena is a big-idea history book, a complex tale that interweaves science, technology, economics, sociology, and political science... This is one that will stand the test of time."--Christopher Farrell, Business Week "Mokyr argues that knowledge is the key to understanding many of the most important developments in the past two centuries. The book is impressively wide ranging in its scope, containing a vast array of information and ideas... I would hesitate to say the Mokyr has solved the problems of why the industrial revolution happened, but he would appear to have advanced the story a long way. This book is a fascinating integration of intellectual and economic history"--Roger E. Backhouse, American Historical Review "Situated firmly at the intersection of several disciplines--the history of science and technology, economic history, and economics--this fascinating and stimulating book explores the relationships among the expansion of knowledge, technological change, and economic growth since the 18th century."--Choice "Joel Mokyr, as one of the most important economic historians of our time, has written an instructive book about the knowledge-based origins of the rise and the future persistence of the Western World... This book should be read not only by scholars, but also by politicians!"--Helmut Braun, Journal of European Economic HistoryTable of ContentsPreface xi Chapter 1: Technology and the Problem of Human Knowledge 1 Chapter 2: The Industrial Enlightenment: The Taproot of Economic Progress 28 Chapter 3: the Industrial Revolution and Beyond 78 Chapter 4: Technology and the Factory System 119 Chapter 5: Knowledge, Health, and th Household 163 Chapter 6: the Political Economy of Knowledge: Innovation and Resistance in Economic History 218 Chapter 7: Institutions, Knowledge, and Economic Growth 284 References 299 Index 339
£33.25
MIT Press Ltd IT Strategy for NonIT Managers Becoming an
Book SynopsisHow non-IT managers can turn IT from an expensive liability into a cost-effective competitive tool.Firms spend more on information technology (IT) than on all other capital assets combined. And yet despite this significant cash outlay, businesses often end up with IT that is uneconomical and strategically feeble. What is missing in many organizations' IT strategy is the business acumen of managers from non-IT departments. This book presents tools for non-IT managers to turn IT from an expensive liability into a cost-effective competitive tool. It equips readers with the concepts and analytical skills necessary to understand IT needs and opportunities from both sides of the business-IT divide.Each chapter opens with a jargon decoder-nontechnical explanations of the key ideas in the chapter—and ends with a checklist summarizing non-IT factors to consider in IT decisions. Chapters cover such topics as infusing competitive firepower into IT strategy; amalgamat
£31.35
Harvard Business Review Press The CIO Edge
Book SynopsisGreat CIOs consistently exceed key stakeholders'' expectations and maximize the business value delivered through their company''s technology. What''s their secret?Sure, IT professionals need technological smarts, plus an understanding of their company''s goals and the competitive landscape. But the best of them possess a far more potent ability: they forge good working relationships with everyone involved in an IT-enabled project, whether it''s introducing new hardware or implementing a major business transformation.In The CIO Edge, the authors draw on Korn/Ferry International''s extensive empirical data on leadership competencies as well as Gartner''s research on IT trends and the CIO role. They prove that, for IT leaders, mastering seven essential skills yields big results.This new book lays out the people-to-people leadership competencies that the highest-performing CIOs have in commonincluding the ability to inspire others, connect with a dTrade Review"So if you're wondering what your legacy will be or how to shape it in the present, then The CIO Edge will assist you on your quest with practical case studies and easy, applicable steps to deliver results." Public CIO "...this fast-paced, enjoyable book dives headfirst into the key strengths that highly effective CIOs possess."- CIO Magazine and Computerworld "Throughout the book there are good references and case study interviews with CIOs, and while it is US CIOs who dominate, there is some good experience to glean. Overall The CIO Edge is worth a read for new CIOs, or it's one to pass onto those members of your team you are coaching as part of a succession plan." -- CIO MagazineTable of ContentsTOC Part 1: Characteristics of High-Performing CIOs Chapter 1: Introduction Chapter 2: Leadership First. Everything Else Second Chapter 3: The Make Up of the High Performing CIO Part 2: Cultivating Your People Skills Chapter 4: Lead Differently Chapter 5: Embrace Your Softer Side Chapter 6: Inspire Others Chapter 7: Build People, Not Systems Part 3: The Payoff, Becoming a Great CIO Chapter 8: The Right Relationships, the Right Results Chapter 9: Mastering the Art of Communication Chapter 10: The Professional (and Personal) Payoff
£20.89
De Gruyter Fintech: The New DNA of Financial Services
Book SynopsisThis extraordinary book, written by leading players in a burgeoning technology revolution, is about the merger of finance and technology (fintech), and covers its various aspects and how they impact each discipline within the financial services industry. It is an honest and direct analysis of where each segment of financial services will stand. Fintech: The New DNA of Financial Services provides an in-depth introduction to understanding the various areas of fintech and terminology such as AI, big data, robo-advisory, blockchain, cryptocurrency, InsurTech, cloud computing, crowdfunding and many more. Contributions from fintech innovators discuss banking, insurance and investment management applications, as well as the legal and human resource implications of fintech in the future.Table of ContentsIntroduction Disruption of the Financial Services Industry Singapore as a Fintech Ecosystem Landscape of Fintech Startup Companies Technology and Tools VR, Mobile and Cloud Software Development Tools Data Science and Analysis Data Science and Big Data AI and Machine Learning Overview AI and Machine Learning Techniques Distributed Ledger Blockchain and DLT Blockchain Implementation Examples Cryptocurrencies and Bitcoin Banking and Insurance Applications Digital Payment Systems Asset Servicing—Corp Bk, Trade Fin, Ops, Setmt, Credit Lending and Crowdfunding InsurTech Investment Management Applications Roboadvisory and Asset Allocation Portfolio Management and Risk Analysis Capital Markets, Exchanges and Trading Regulation and Governance Applications Regulation: RegTech Cybersecurity and Cybercrime AML, Fraud Risk, Enterprise Risk, KYC Non-finance Applications HealthTech ConsumerTech Implications of Fintech Legal Implication of Fintech HR Implications of Fintech—People, Jobs, Skills, Locations
£38.48
De Gruyter Big Data Analytics Methods: Analytics Techniques
Book SynopsisBig Data Analytics Methods unveils secrets to advanced analytics techniques ranging from machine learning, random forest classifiers, predictive modeling, cluster analysis, natural language processing (NLP), Kalman filtering and ensembles of models for optimal accuracy of analysis and prediction. More than 100 analytics techniques and methods provide big data professionals, business intelligence professionals and citizen data scientists insight on how to overcome challenges and avoid common pitfalls and traps in data analytics. The book offers solutions and tips on handling missing data, noisy and dirty data, error reduction and boosting signal to reduce noise. It discusses data visualization, prediction, optimization, artificial intelligence, regression analysis, the Cox hazard model and many analytics using case examples with applications in the healthcare, transportation, retail, telecommunication, consulting, manufacturing, energy and financial services industries. This book's state of the art treatment of advanced data analytics methods and important best practices will help readers succeed in data analytics.Table of ContentsIntroduction PART I: Big Data Analytics Chapter 1. Data Analytics Overview Chapter 2. Basic Data Analysis Chapter 3. Data Visualization Tools PART II: Advanced Analytics Methods Chapter 4. Natural Language Processing Chapter 5. Quantitative Analysis - Prediction and Prognostics Chapter 6. Advanced Analytics & Predictive Modeling Chapter 7. Ensemble of Models Chapter 8. Machine Learning, Deep Learning – Artificial Neural Networks Chapter 9. Model Accuracy & Optimization PART III: Case Study – Prediction & Advanced Analytics in Practice Chapter 10: Ensemble of Models – Medical Prediction Case Study Appendix A: Prognostics Methods Appendix B: A Neural Network Example Appendix C: Back Propagation Algorithm Derivation Appendix D: NeuroSolutions Software Description Appendix E: The Oracle Program References
£48.38
Technics Publications LLC Analytics: How to Win with Intelligence
Book SynopsisLearn how big data and other sources of information can be transformed into valuable knowledge -- knowledge that can create incredible competitive advantage to propel a business toward market leadership. Learn through examples and experience exactly how to pick projects and build analytics teams that deliver results. Know the ethical and privacy issues, and apply the three-part litmus test of context, permission, and accuracy. Without a doubt, data and analytics are the new source of competitive advantage, but how do executives go from hype to action? Thats the objective of this book -- to assist executives in making the right investments in the right place and at the right time in order to reap the full benefits of data analytics.
£27.89
Technics Publications LLC Introduction to Data Management Functions & Tools: IDMA 201 Course Study Guide
Book SynopsisThis study guide is for the IDMA 201 course in the IDMA Associate Insurance Data Manager (AIDM) designation program. This course defines data management, describes the functions of data managers, provides the business case for data management and introduces the student to concepts and tools used by data managers. Whether you are an actuary, a claims professional, business analyst, or almost any of the other key functions, knowledge of data management can help you do your job better and help you prepare, understand, and protect the raw material-the data-so critical to your organisation. IDMA courses, workshops, and forums are highly recommended for a broad audience including new hires, IT and data modeling professionals who want to broaden their knowledge of the business side of insurance data management, anyone who manages and governs data in the industry (statistical, or management information data), and anyone who needs to use or communicate good quality data/information -- from actuaries to underwriters, and claims and analytics professionals. Students who complete the four IDMA-developed courses and successfully pass the examinations are awarded an Associate Insurance Data Manager (AIDM) designation. The IDMA courses may be taken in any order; there are no prerequisites. However, the courses are numbered to indicate a recommended sequence. For details on the designation requirements, please refer to the IDMA Website at www.IDMA.org.
£69.69
Inc. Original Grow: Take Your Business from Chaos to Calm
Book SynopsisBecome the leader your people need you to be. The transition from bootstrapping entrepreneur to effective leader is arduous, and very few can make the transition. This is what Grow was written to do—assist in that transformation. Grow, is focused on taking a business from the first day of cash flow to sustainability. It shows readers how to build their organization into one with • an environment that expects people to thrive, • a leader who meets the organization where it needs to be met, and • trust as a baseline for all relationships. The path set forth for readers in Grow will not only give business owners many options, but it will also put them in an incredibly strong position to cash out, if and when they decide to choose that option. This book was written to help readers reach the promised land of sustainability in their businesses.
£19.80
University of Alberta Press Government Information in Canada: Access and
Book SynopsisPublic access to government information forms the foundation of a healthy liberal democracy. Because this information can be precarious, it needs stewardship. Government Information in Canada provides analysis about the state of Canadian government information publishing. Experts from across the country draw on decades of experience to offer a broad, well-founded survey of history, procedures, and emerging issues—particularly the challenges faced by practitioners during the transition of government information from print to digital access. This is an indispensable book for librarians, archivists, researchers, journalists, and everyone who uses government information and wants to know more about its publication, circulation, and retention. Contributors: Graeme Campbell, Talia Chung, Sandra Craig, Peter Ellinger, Darlene Fichter, Michelle Lake, Sam-chin Li, Steve Marks, Maureen Martyn, Catherine McGoveran, Martha Murphy, Dani J. Pahulje, Susan Paterson , Carol Perry, Caron Rollins, Gregory Salmers, Tom J. Smyth, Brian Tobin, Amanda Wakaruk, Nicholas WorbyTrade Review“In a democracy, publicly accessible information is not a want, it is a necessity…. Because of the real-life experiences and observations in this book, it is a must read for anyone interested in government information in Canada, particularly its dissemination, access, and preservation…. [The book] presents some real problems, as well as possible solutions, that exist in our current situation…. Simply put, government information is in crisis.” -- David McDonald, Legislative Librarian * Canadian Parliamentary Review, July 2020 *Table of ContentsIntroduction: The Evolution of Government Information Services and Stewardship in Canada Amanda Wakaruk and Sam-chin Li I Historical Overviews 1 Government Publication Deposit Programs: The Canadian Federal, Provincial, and Territorial Landscapes Graeme Campbell, Michelle Lake, and Catherine McGoveran 2 Official Publications and Select Digital Library Collections at Library and Archives Canada, 1923 to the Present Tom J. Smyth 3 Parliamentary Information in Canada: Form and Function Talia Chung and Maureen Martyn 4 Commissions and Tribunals Caron Rollins II Provincial Landscape 5 Alberta Government Publishing Dani J. Pahulje 6 Saskatchewan Government Publications Deposit in the Legislative Library Gregory Salmers 7 Inside Track: Challenges of Collecting, Accessing, and Preserving Ontario Government Publications Sandra Craig and Martha Murphy 8 Digitization of Government Publications: A Review of the Ontario Digitization Initiative Carol Perry, Brian Tobin, and Sam-chin Li III Looking Forward: Collaborative Stewardship 9 GALLOP Portal: Making Government Publications in Legislative Libraries Findable Peter Ellinger 10 The Canadian Government Information Digital Preservation Network: A Collective Response to a National Crisis Amanda Wakaruk and Steve Marks 11 Web Harvesting and Reporting Fugitive Government Materials: Collaborative Stewardship of At-Risk Documents Susan Paterson, Nicholas Worby, and Darlene Fichter Contributors Index
£50.99
BCS Learning & Development Limited IT Service Management: Support for your ITSM
Book SynopsisWhether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.Trade Review'The no-nonsense approach of this book appeals to me. Straight-shooting description, examples and advice from experienced guys.' Rob England,The IT Skeptic (review of previous edition)'This is absolutely a valuable source of information.' -Erkan Karagulmez, SAP Consultant, CGI Belgium (review of previous edition)Table of ContentsSECTION 1: OVERVIEW 1 What is service management? SECTION 2: THE SERVICE LIFECYCLE 2 Service strategy 3 Service design 4 Service transition 5 Service operation 6 Continual service improvement SECTION 3: THE PROCESSES AND FUNCTIONS 7 IT financial management 8 Demand management 9 Service portfolio management 10 Service catalogue management 11 Service level management 12 Supplier management 13 Capacity management 14 Availability management 15 Service continuity management 16 Information security management and access management 17 Knowledge management 18 Service asset and configuration management 19 Change management 20 Release and deployment 21 The service desk 22 Request fulfilment 23 Incident management 24 Problem management 25 IT operations management 26 Event management 27 Application management 28 Technical management 29 The seven-step improvement process SECTION 4: MEASUREMENT AND METRICS, AND THE DEMING CYCLE 30 Measurement and metrics 31 The Deming Cycle APPENDIX
£26.24
De Gruyter Soft Computing: Techniques in Engineering
Book Synopsis
£75.00
De Gruyter Computational Intelligence: Theoretical Advances
Book SynopsisComputational intelligence (CI) lies at the interface between engineering and computer science; control engineering, where problems are solved using computer-assisted methods. Thus, it can be regarded as an indispensable basis for all artificial intelligence (AI) activities. This book collects surveys of most recent theoretical approaches focusing on fuzzy systems, neurocomputing, and nature inspired algorithms. It also presents surveys of up-to-date research and application with special focus on fuzzy systems as well as on applications in life sciences and neuronal computing.
£81.75
De Gruyter Robotic Process Automation: Management,
Book SynopsisThis book brings together experts from research and practice. It includes the design of innovative Robot Process Automation (RPA) concepts, the discussion of related research fields (e.g., Artificial Intelligence, AI), the evaluation of existing software products, and findings from real-life implementation projects. Similar to the substitution of physical work in manufacturing (blue collar automation), Robotic Process Automation tries to substitute intellectual work in office and administration processes with software robots (white-collar automation). The starting point for the development of RPA was the observation that – despite the use of process-oriented enterprise systems (such as ERP, CRM and BPM systems) – additional manual activities are still indispensable today. In the RPA approach, these manual activities are learned and automated by software robots, either by defining rules or by observing manual activities. RPA is related to business process management, machine learning, and artificial intelligence. Tools for RPA originated from dedicated stand-alone software. Today, RPA functionalities are also integrated into elaborated process management suites. From a conceptual perspective, RPA can be structured into input components (sensors in the wide sense), an intelligence center, and output components (actuators in the wide sense). From a strategic perspective, the impact of RPA can be related to the support of existing tasks, the complete substitution of human activities, and the innovation of processes as well as business models. At present, high expectations are related to the use of RPA in the improvement of software-supported business processes. Manual activities are learned and automated by software robots that interact with existing applications via the presentation layer. In combination with artificial intelligence (AI) as well as innovative interfaces (e. g., voice recognition) RPA creates a novel level of automation for office and administration processes. Its benefit potential reaches a return on investment (ROI) up-to 800% that is documented in various case studies.
£34.12
De Gruyter Knowledge Management and Web 3.0: Next Generation
Book Synopsis
£95.62
De Gruyter Data Analytic Literacy
Book Synopsis The explosive growth in volume and varieties of data generated by the seemingly endless arrays of digital systems and applications is rapidly elevating the importance of being able to utilize data; in fact, data analytic literacy is becoming as important now, at the onset of the Digital Era, as rudimentary literacy and numeracy were throughout the Industrial Era. And yet, what constitutes data analytic literacy is poorly understood. To some, data analytic literacy is the ability to use basic statistics, to others it is data science ‘light’, and to still others it is just general familiarity with common data analytic outcomes. Exploring the scope and the structure of rudimentary data analytic competencies is at the core of this book which takes the perspective that data analytics is a new and distinct domain of knowledge and practice. It offers application-minded framing of rudimentary data analytic competencies built around conceptually sound and practically meaningful processes and mechanics of systematically transforming messy and heterogeneous data into informative insights. Data Analytic Literacy is meant to offer an easy-to-follow overview of the critical elements of the reasoning behind basic data manipulation and analysis approaches and steps, coupled with the commonly used data analytic and data communication techniques and tools. It offers an all-inclusive guide to developing basic data analytic competencies.
£22.80
Palgrave MacMillan Us Breakthrough Marketing Plans How to Stop Wasting
Book SynopsisAlmost every company creates a marketing plan each year, and many spend hundreds of employee hours researching, preparing and presenting their tomes to senior executives. Breakthrough Marketing Plans is an essential tool for people who create marketing plans and people who review them.Trade Review"Tim Calkins tells what really goes on, and what should go on to on to prepare a winning marketing plan. I highly recommend this book to marketing and brand managers to help them create really pointed and impactful marketing plans." - Philip Kotler, S.C. Johnson & Son Professor of International Marketing, Kellogg School of Management "Tim Calkins provides the practical guidance that marketers are longing for. This book lays out a clear path to creating marketing plans that will get supported, and more importantly, drive results." - Ed Buckley, VP Marketing, UPS "For new marketers and experienced practitioners, Breakthrough Marketing Plans, provides a practical roadmap for developing effective marketing plans that actually serve as daily action guides rather than dusty shelf ornaments." - M. Carl Johnson III, Senior Vice President and Chief Strategy Officer, Campbell Soup Company "Tim Calkins is an award-winning professor and marketer. He knows why most plans fails and what needs to be done to make them useful: set measurable goals, choose a strategy and support it, develop key tactics, and keep it short. Breakthrough Marketing Plans is a wonderfully useful book that will change the way marketers and marketing students operate. Read it: it will make you a better marketer!" - Pierre Chandon, Associate Professor of Marketing, INSEAD "A simple, powerful roadmap to creating a simple, powerful marketing plan." - Professor John Quelch, Senior Associate Dean, Harvard Business School "Stunningly simple. A great guide for anyone who strives to have clarity and impact from their marketing strategies - from the CEO to an entry level marketer. Tim Calkins is an academic with a real world view." - Randy Gier, Chief Consumer Officer, Dr Pepper Snapple Group "Tim demystifies and simplifies the critical exercise of driving out world class marketing strategies and executional plans . . .a must-read for any marketer needing help in articulating a strategy that is about both words and actions, and a must read for any CEO or CMO looking to establish a consistent marketing dialog throughout their organization." - Scott M. Davis, Senior Partner, Prophet "Tim Calkins offers an invaluable resource in the time-starved lives of today's marketing professionals." - Jeffrey Cohen, Global Vice President of Marketing, CIBA VISION "Tim Calkins has successfully distilled all the marketing theory behind powerful marketing plans into a very pragmatic approach that will not only help guide novice marketers but also will remind experienced marketing leaders of the core fundamentals to driving business growth." - Paul Groundwater, Vice President, Global Brand Leader, Trane, Inc. "Practical, action-oriented, to the point. Breakthrough Marketing Plans is a valuable tool for marketing professionals and business leaders alike." - Pete Georgiadis, President & CEO, Synetro GroupTable of ContentsIntroduction Who Needs a Marketing Plan, Anyway Why So Many Marketing Plans Are a Waste of Time What Really Matters: The One Page Summary The Best of the Best The Road Map: Step by Step Writing the Plan The Big Show Marketing Plan Template Example Twenty Strategic Initiatives Common Questions Sources Acknowledgements
£28.04
Rogue Kororā The Data Storytellers Handbook
£38.69
Penguin Putnam Inc The Power Law
Book SynopsisShortlisted for the Financial Times Business Book of the Year Named a Best Book of 2022 by The Economist“A gripping fly-on-the-wall story of the rise of this unique and important industry based on extensive interviews with some of the most successful venture capitalists.” - Daniel Rasmussen, Wall Street Journal“A must-read for anyone seeking to understand modern-day Silicon Valley and even our economy writ large.” -Bethany McLean, The Washington PostA rare and unsettling look inside a subculture of unparalleled influence.” —Jane MayerA classic...A book of exceptional reporting, analysis and storytelling.” —Charles DuhiggFrom the New York Times bestselling author of More Money Than God comes the astonishingly frank and intimate story of Silicon Valley’s dominant venture-capital firms—and how their strategies and fates have sha
£25.50
iUniverse A Bayesian Model Framework to Determine Patient Compliance in Glaucoma Cases
a huge range and FREE tracked UK delivery on ALL orders.
£10.70
DecisionOne Press Agile Data Warehouse Design
£27.89
Cody-Cassidy Press Bpmn Method and Style 2nd Edition with Bpmn Implementers Guide
£40.95
Cody-Cassidy Press Bpmn Methode Und Stil Zweite Auglage Mit Dem Bpmn Handbuch Fur Die Prozessautomatisierung
£39.95
Cody-Cassidy Press BPMN Quick and Easy Using Method and Style Process Mapping Guidelines and Examples Using the Business Process Modeling Standard
£29.95
Expert Author Publishing The Abundance Factor
£13.24
LEGARE STREET PR The Information Lens an Intelligent System for Information Sharing in Organizations
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£21.80
LEGARE STREET PR The Duality of Technology
a huge range and FREE tracked UK delivery on ALL orders.
£21.80
LEGARE STREET PR Answer Garden
a huge range and FREE tracked UK delivery on ALL orders.
£21.80
LEGARE STREET PR Strategic Alignment
a huge range and FREE tracked UK delivery on ALL orders.
£21.80
LEGARE STREET PR Changing Frames
Book Synopsis
£22.75
LEGARE STREET PR Reconceptualizing IT
a huge range and FREE tracked UK delivery on ALL orders.
£21.80
LEGARE STREET PR Information Technology and Work Organization
a huge range and FREE tracked UK delivery on ALL orders.
£22.75
Legare Street Press Identifying the Attributes of Successful Executive Support System Implementation
a huge range and FREE tracked UK delivery on ALL orders.
£21.80
Legare Street Press Managing Data Quality
a huge range and FREE tracked UK delivery on ALL orders.
£21.80
Legare Street Press Investing in new Information Technologythe Role of Competitive Posture and Issue Diagnosis
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£21.80
Legare Street Press Performance Evaluation Metrics for Information Systems Development
a huge range and FREE tracked UK delivery on ALL orders.
£21.80
Legare Street Press Electronic Communication and new Organizational Forms
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£21.80
Legare Street Press Information Technology and Corporate Strategy
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£21.80
Legare Street Press A Measure of Information System Efficiency
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£21.80
Legare Street Press Toward Quality Data
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£21.80
LIGHTNING SOURCE INC Diversity Equity and Inclusion in the Workplace
£16.14
Cambridge University Press Computational Approaches to the Network Science
Book SynopsisBusiness operations in large organizations today involve massive, interactive, and layered networks of teams and personnel collaborating across hierarchies and countries on complex tasks. To optimize productivity, businesses need to know: what communication patterns do high-performing teams have in common? Is it possible to predict a team''s performance before it starts work on a project? How can productive team behavior be fostered? This comprehensive review for researchers and practitioners in data mining and social networks surveys recent progress in the emerging field of network science of teams. Focusing on the underlying social network structure, the authors present models and algorithms characterizing, predicting, optimizing, and explaining team performance, along with key applications, open challenges, and future trends.Trade Review'This is a timely book for team science, with a unique perspective that uses computational approaches to study the network effect on team performance. The book has a nice balance of theory, algorithms, and empirical studies. The authors possess years of experience in the field.' Charu Aggarwal, IBM Research AI'A comprehensive study that pushes forward our understanding of and ability to forecast and design team performance - a critical, yet complex human-subject phenomenon to which this book brings in-depth technical rigor.' Leman Akoglu, Carnegie Mellon University'This pioneering book is essential to technologists, data scientists, and researchers alike, offering a modern, computational approach to the science of teaming and how to manage the convergence of people, information, and technology in networked organizations.' Norbou Buchler, US Army Data and Analysis Center'Li and Tong have provided a thorough and insightful exploration of current research on teams in networks, linking computational techniques with results from the social sciences. A pleasure to read.' Sucheta Soundarajan, Syracuse University'This brief volume is a valuable resource for managers, but managers with a strong background in data science, and for other technologists involved in designing systems that support user interactions … The added value of this book is provided by the mathematical formalisms used, which encode characteristics of the computational challenges discussed … The topical focus results in a unique volume that might lead interested readers to discover new research avenues … Recommended' J. Brzezinski, ChoiceTable of Contents1. Introduction; 2. Team performance characterization; 3. Team performance prediction; 4. Team performance optimization; 5. Team performance explanation; 6. Human agent teaming; 7. Conclusion and future work.
£41.79
