Description
Book SynopsisThe Role of the Hospitality Industry in the Lives of Individuals and Families explores the evolution of the hospitality industry and the relationships between hospitality providers, their families, and the guests they serve. Focusing on the human aspect of the business, this text will give hospitality providers a better understanding of the human relations issues that they or their employees may face and show them how your services affect guests. Offering research and insight into customs and traditions that have influenced modern services, The Role of the Hospitality Industry in the Lives of Individuals and Families will teach you how to better meet the needs of guests at the national or international level while learning how the industry affects employees and their lives outside of work.The Role of the Hospitality Industry in the Lives of Individuals and Families discusses many different themes that relate to the improvement of the profession for both guests and employees,
Table of ContentsContents
Preface
- Acknowledgments
- Spiritual, Philosophical, and Historical Provision of Hospitality
- The Spiritual Essence of Hospitality Practice: Seeing the Proverbial Stranger as a Pretext to Reading Ourselves
- Cultural Heritage of American Food Habits and Implications for the Hospitality Industry
- Black-American Entrepreneurship: The Case of the Foodservice Industry
- Quantity Feeding During the American Civil War
- Human Resource Issues in the Hospitality Industry
- The American Attitude Toward Service Hospitality Employment
- Striking a Balance: The Future of Work and Family Issues in the Hospitality Industry
- African-American Women, Family, and Hospitality Work
- Accounting for Changing Times: Aligning Human Resource Practices to Employees’ Nonwork Lives
- Better Understanding the Impact of Work Interferences on Organizational Commitment
- The Relationship of Job Satisfaction and Family Life: Female Managers in Health Care Foodservice
- An Occupational Hazard: Alcohol Consumption Among Hospitality Managers
- Part III: Individual and Family Target Markets for the Hospitality Industry
- From the Golden Arches to the Golden Pond: Fast Food and Older Adults
- The Importance of Hotel/Motel Products and Services as Perceived by Older Consumers
- Index
- Reference Notes Included
