Description

Book Synopsis
The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award.

Table of Contents
Preface.

Chapter 1: Total Quality—An Overview.

Chapter 2: Leadership.

Chapter 3: Customer Focus.

Chapter 4: Effective Management.

Chapter 5: Training.

Chapter 6: Employee Loyalty.

Chapter 7: Customer Contacts.

Chapter 8: Design of Products and Services.

Chapter 9: Managing Processes and Suppliers.

Chapter 10: Corporate Responsibility and Citizenship.

Chapter 11: Data Collection and Benchmarking.

Chapter 12: System Assessments.

Glossary.

Index.

Process Improvement and Quality Management in the

    Product form

    £106.46

    Includes FREE delivery

    RRP £141.95 – you save £35.49 (25%)

    Order before 4pm today for delivery by Sat 8 Aug 2026.

    A Paperback / softback by Stephen George, Chris Thomas, Arnold Weimerskirch

      Trusted by thousands of customers. See 2,385+ Customer Reviews

      View other formats and editions of Process Improvement and Quality Management in the by Stephen George

      Publisher: John Wiley & Sons Inc
      Publication Date: Publication Date: 10/08/2005
      ISBN13: 9780471723233, 978-0471723233
      ISBN10: 0471723231

      Description

      Book Synopsis
      The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award.

      Table of Contents
      Preface.

      Chapter 1: Total Quality—An Overview.

      Chapter 2: Leadership.

      Chapter 3: Customer Focus.

      Chapter 4: Effective Management.

      Chapter 5: Training.

      Chapter 6: Employee Loyalty.

      Chapter 7: Customer Contacts.

      Chapter 8: Design of Products and Services.

      Chapter 9: Managing Processes and Suppliers.

      Chapter 10: Corporate Responsibility and Citizenship.

      Chapter 11: Data Collection and Benchmarking.

      Chapter 12: System Assessments.

      Glossary.

      Index.

      Recently viewed products

      © 2026 Book Curl

        • American Express
        • Apple Pay
        • Diners Club
        • Discover
        • Google Pay
        • Maestro
        • Mastercard
        • PayPal
        • Shop Pay
        • Union Pay
        • Visa

        Login

        Forgot your password?

        Don't have an account yet?
        Create account