Business and Management Books
McGraw-Hill Education - Europe 1001 Questions to Ask Before You Get Married
Book SynopsisLove can be bliss, but marriage takes work. Communication, compromise, and joint decision making are key ingredients to a successful marriage. This book helps you and your partner explore your common goals and perspectives as well as celebrate your unique differences as you prepare for your life journey together.Table of ContentsIntroductionHow to Use This BookHow to Discuss Your DifferencesPart 1 • Your Past1 Growing Up in a Traditional Family2 Growing Up with Divorced or Single Parents3 Impact and Influences of Other Relationships4 At School and Play5 Character ConstructionYour Past: Thoughts on Your AnswersPart 2 • Parents and In-Laws6 Your Parents7 Your In-Laws8 Are We Our Parents?9 Spending Time with Parents10 One Big Happy FamilyParents and In-Laws: Thoughts on Your AnswersPart 3 • Significant Others11 Relatives12 Friends13 Pets14 Exes and Past Relationships15 Baristas to BossesSignificant Others: Thoughts on Your AnswersPart 4 • Children16 How Many, if Any?17 Reasons to Conceive18 Raising a Baby19 Financing a Family20 Stepchildren and Guardianship21 How Would You Respond?Children: Thoughts on Your AnswersPart 5 • Dreams, Drive, and Dogma22 Religion and Spirituality23 Race and Culture24 Politics25 Careers26 Seven Years Later27 Your FutureDreams, Drive, and Dogma: Thoughts on Your AnswersPart 6 • Daily Dos and Don’ts28 Who Will Do What?29 Daily Routine30 Changes31 Do You Mind?32 Food FolliesDaily Dos and Don’ts: Thoughts on Your AnswersPart 7 • Leisure Time33 R&R Ratios34 Planning Your Getaway35 Once You’re There36 Are We Having Fun Yet?Leisure Time: Thoughts on Your AnswersPart 8 • Finances37 Saving and Spending Styles38 Managing Your Money39 The Ubiquitous Budget Worksheet40 Money Honesty41 When Times Get Tough42 Debt: Liabilities and Responsibilities43 Financial ChecklistFinances: Thoughts on Your AnswersPart 9 • Physical Intimacy44 What, Where, and How Often?45 Turned On, Turned Off46 Let’s Get Really Physical47 What Would You Do?48 Honor and TrustPhysical Intimacy: Thoughts on Your AnswersPart 10 • Emotional Intimacy49 The Real You50 Showing How You Feel51 Giving and Getting Love52 Emotional Health Food53 Emotional Junk FoodEmotional Intimacy: Thoughts on Your AnswersPart 11 • Special Situations54 Marrying Someone in the Military55 Marrying a Noncitizen56 Marrying a Criminal57 Marrying a Celebrity58 Marrying Someone Significantly Older or Younger59 Marrying Someone with a DisabilitySpecial Situations: Thoughts on Your AnswersPart 12 • Your Wedding60 The Big Day61 Family, Friends, and Fiascos62 Remarriage63 To Have and to . . . Hold On!64 Your HoneymoonYour Wedding: Thoughts on Your AnswersPart 13 • Communication Styles65 Personality Types66 Virtual Voices67 Don’t Speak68 I Only Have “I”s For You69 Killer CommunicationPart 14 • Marriage Builders or Breakers70 The Secret to Staying Together71 The Friendship Factor72 “I Do,” I Think73 Reasons to Reconsider Marriage74 Habits That Drive Couples ApartEpilogue: Final ThoughtsSpousal Ten Commandments
£13.29
McGraw-Hill Education - Europe The Big Book of Six Sigma Training Games Proven
Book SynopsisAn effective and engaging way employees can learn Six Sigma and put its concepts into playPart of the popular Big Book of Games series, which capitalizes on the proven effective method for workplace training, this first book of training games for Six Sigma ensures that employees will better retain Six Sigma's complex topics.This invaluable tool offers 50 experiential activities that teach the core improvement approach of Six Sigma, called DMAIC (Define, Measure, Analyze, Improve, Control), as well as many of the popular statistical improvement tools, including Pareto charts and Failure Mode Effects Analysis (FMEA).Table of ContentsIntroductionChapter 1 Why Six Sigma? Process Improvement BasicsWhat Is a Process? Process SimulationsExercise 1-1 Scrambled Letters (A Process Overview)What Is a Product? Value PropositionsExercise 1-2 Group Bid (Customer Value)Exercise 1-3 Vacation Planning (Exploring Value Propositions)What Is a Quality Product? Focusing on Customer NeedsExercise 1-4 Customer Landscapes at Affordable Prices (Identifying the Process)Why Is Each Product Slightly Different? Demonstrating Process VariationExercise 1-5 Eyedropper (Examining Process Variation)Chapter 2 Who’s on First? Roles and OrganizationTeam RolesExercise 2-1 Give–Get (Six Sigma Roles and Expectations)Exercise 2-2 Lights, Camera, Action (Dealing with Difficult Situations)LeadershipExercise 2-3 Team Poker (Leadership and Decision Making)Exercise 2-4 Historical Leaders (Urgency, Vision, and Message)Facilitation and MentoringExercise 2-5 Meeting Facilitation (Role Play)Exercise 2-6 10 Things I Do for Fun (Team Icebreaker)Chapter 3 What Is Our Quest? The Define PhaseWhat Hurts? Formulating Problem and Goal StatementsExercise 3-1 Doctor, Doctor (Stating the Problem and Goal)Why Do We Need to “Get Better”? Stating the Business Case for ChangeExercise 3-2 Precision Delivery Inc. (Stating the Business Case for Improvement)Where Will We Improve? Project ScopeExercise 3-3 Break It Down (Individual Process Map)Exercise 3-4 World Hunger (Creating Scope Statements)What Would Be Better? Translating Customer NeedsExercise 3-5 Dream Car (Finding CTQ Measures)Chapter 4 How Is the Current Process Performing? The Measure PhaseWhat Should We Measure? Asking Questions and Testing TheoriesExercise 4-1 Unscrambling the Federal Reserve (Collecting and Organizing Data)Exercise 4-2 Who’s Here? (Collecting and Displaying Data)Do We Need to Measure Everything? Working with SamplesExercise 4-3 Precision Delivery Inc. (Data Collection and Sampling)Are We Speaking the Same Language? Operational DefinitionsExercise 4-4 Super-Fine Peanuts (Applying Operational Definitions)Are the Measurements Reliable? Verifying Measurement SystemsExercise 4-5 Object of the Game (Assessing the Measurement System)How Good Is My Product? Measuring Process SigmaExercise 4-6 Scrambled Letters (Measuring Process Sigma)Chapter 5 What Are the “Deep Dive” Causes of a Problem? The Analyze PhaseWhat Might Cause the Problem? Developing TheoriesExercise 5-1 Scrambled Letters (Developing Theories)How Does the Process Work? Process MappingExercise 5-2 Custom Landscapes at Affordable Prices (Process Analysis)How Do We Verify Causes? Putting Data to WorkExercise 5-3 Precision Delivery Inc. (Data Analysis)Exercise 5-4 Precision Delivery Inc. (Design of Experiment)Chapter 6 What Will We Change? The Improve PhaseHow Do We Find Ideas? BrainstormingExercise 6-1 Zoo Juggle (Brainstorming to Improve a Process)How Do We Move from impractical to ingenious? Generating Creative SolutionsExercise 6-2 Creative Juicer (Generating Creative Solutions)How Do We Work Out The Kinks? Piloting and Assessing RiskExercise 6-3 Well, Well, Well (Data Collection, Piloting, and Risk Assessment)How Do We Put Solutions in place? Implementation PlanningExercise 6-4 Cube Puzzle (Implementation Planning)Chapter 7 Are We There Yet? The Control PhaseHow Do We Maintain the benefits of change? Documenting and StandardizingExercise 7-1 Break It Down (Individual Process Documentation)Exercise 7-2 Snowflake (Group Process Documentation)How Do We Measure Progress? Keeping Score with Process MetricsExercise 7-3 Scrambled Letters (Tracking Performance)Exercise 7-4 Precision Delivery Inc. (Scoring the Goal)Chapter 8 Will There Be a Change Reaction? Dealing with ResistanceExercise 8-1 Changing Seats (Resistance to Change)Exercise 8-2 Personal Appearance Change Challenge (Understanding Resistance to Change)Exercise 8-3 Change Champion (Getting “Buy-In” to Change)Exercise 8-4 Paper Animals (Reactions to Change)Exercise 8-5 Island Dance (Managing the Fear of Change)Chapter 9 Is Our Team Geared for Success? Team BehaviorsExercise 9-1 Clue (Team versus Individual Goals)Exercise 9-2 Balloon Sculpture (Defining Goals with Ambiguous Metrics)Exercise 9-3 Four Suits, Five Hands (Exploring Team Behaviors)Exercise 9-4 I Want to Drive (Setting Common Expectations)Chapter 10 How Do We Stay On Track? Project ManagementExercise 10-1 Camel by Committee (Integrating Project Teams)Exercise 10-2 Domino Designs (Building an Effective Project Team)Exercise 10-3 Team Theatre (Effective Teamwork)Exercise 10-4 Draw It (Communicating Effectively)Index
£22.09
McGraw-Hill Education - Europe Six Sigma for Managers
Book SynopsisSix Sigma can be a complex and intimidating subject, with its emphasis on statistics and charts. Novices to the Six Sigma approach will appreciate a slim primer that gives an overview and practical advice on how to implement Six Sigma practices in everyday business. Six Sigma for Managers offers 24 lessons that explain the fundamentals of Six Sigma in bite-sized chapters. For example: âEliminate defects, cut costsâUse statisticsâChoose projects carefullyâMeasure smartâMap the process
£11.39
McGraw-Hill Education - Europe Confessions of a Real Estate Entrepreneur What It
Book Synopsis A front row seat into the world of high-stakes commercial real estate investing âœA must-read book â one of the best real estate investment books I have ever read. On my scale of 1 to 10, this unique book rates an off-the-charts 12.â ---Robert Bruss Confessions of a Real Estate Entrepreneur is for the individual who is ready to get serious about investing. Not a rah-rah or get-rich-quick book, this book is for someone who is prepared to think about what he or she wants to accomplish. James Randel provides the how and why.James Randel has been a successful investor and educator for 25 years. He teaches investing through stories and anecdotes â bringing to the limelight not just his successes (and there are some amazing stories of these) but also his mistakes. His candor is instructive and entertaining.It is said that âœthose who can, do, and those who canât, teach.â James Randel is a rare exception as he is both a highly succeTrade ReviewOne of Robert Bruss'Top 10 Real Estate Books of 2006"This book's theme is 'add value' to real estate, whether you invest in raw land, houses, run-down factory buildings with rezoning potential, or fixer-upper apartments and offices. The self-deprecating author shares his mistakes and his successes, along with his advice to invest with as little of your own cash as possible so profits can be maximized." -- Bruss, Robert J. San Francisco Chronicle. 20061208Table of Contents1. Introduction: Learning to Add Value2. Possibilities3. The Basics4. Options5. Contracts with Contingencies6. Development7. Revitalizing Existing Properties8. A Complete Makeover9. Other Mistakes I’ve Made10. Buying Wholesale, Selling Retail11. The Next New Great Idea12. Buying Ahead of the Crowd13. Brokerage14. Leases and Other Property Interests15. Other People’s Money16. Finding Deals17. When You’re a Seller18. Attorneys19. The Art of Persuasion20. Success Skills21. ConclusionIndexAbout the Author
£23.79
McGraw-Hill Education - Europe Time Management 24 Techniques to Make Each Minute
Book SynopsisMAXIMIZE YOUR PRODUCTIVITY, ENHANCE YOUR MANAGERIAL SKILLS, AND SHARPEN YOUR EDGE IN BUSINESS!They say time is money. And thanks to Time Management, you can make every moment more valuable, through 24 easily mastered techniques that will instantly increase your workplace efficiency. Through clear, concise directions - all informed by real world examples - you'll learn how to match the right timesaving method to each situation and avoid ineffective strategies that can actually cost time rather than save it. Deliver more value to your organization while enhancing your career by: Learning time-saving strategies you can implement right now o Anticipating time-wasting situations o Identifying causes of procrastination o Turning frustration into confidence o Training others to perform efficiently o Delegating tasks effectively o Heightening your effectiveness as a manager o Increasing your visibility within the organization
£12.59
McGraw-Hill Education - Europe The Language of Emotional Intelligence
Book SynopsisLearn how to increase your emotional intelligence with five simple toolsIt's no secret that emotional intelligence plays a crucial role in your relationships. But how do you apply these specialized skills in everyday life? It's easy--with this practical, ready-to-use guide by a renowned expert in the field of emotional intelligence and communication. Using the latest research and true-to-life examples, Dr. Jeanne Segal's step-by-step program shows you how to incorporate the five basic tools of emotional intelligence to enhance your relationships in the workplace, at home, and in all areas of your life. You'll learn how to: âœReadâ other people Make powerful connections Defuse arguments and conflicts Repair wounded feelings Understand nonverbal cues Build stronger, more satisfying relationships Packed with simple exercises, revealing self-quizzes, and proven calming techniques, this user-friendly guide can help you reach into the Table of ContentsIntroduction: Wordless Communication Creates Emotionally Intelligent Relationships Chapter 1: Why the Discovery of a Special Relationship Matters in Future RelationshipsChapter 2: How Our First Relationship Creates Trust in Ourselves and Others?Chapter 3: Why Stress Cripples our Ability to Communicate EffectivelyChapter 4: Tool #1: The Elastic; Stress Busting to Build Socially Intelligent Emotional MuscleChapter 5: Tool #2: The Glue; Why Emotional Communication Attracts and Preserves RelationshipsChapter 6: Raising Your Emotional IQChapter 7: Tool #3: The Pulley; Nonverbal Communication: The Hidden Language of Emotional IntelligenceChapter 8: Speaking Louder Without Words Than With ThemChapter 9: Tool #4: The Ladder; How Playfulness Invigorates Communication Chapter 10: Joyful Practices that Strengthen Communication Chapter 11: Tool #5: The Velvet Hammer; How Conflict Resolution Builds Trust in RelationshipsChapter 12: Strategies for Turning Mad into GladConclusion: Preserving Positive Change in Your Life
£19.54
McGraw-Hill Education - Europe Perfect Phrases for Real Estate Agents Brokers
Book SynopsisThe Right Phrase for Every SituationâEvery TimeIn our current real estate climate, it's more important than ever to have the right words at your fingertips. Whether you're new to the game or a seasoned seller, Perfect Phrases for Real Estate Agents and Brokers has just the right words and phrases you'll need to track down prospective properties and clients, manage transactions, negotiate terms, facilitate communications between buyer and seller, and close the deal. This easy-to-use, quick-reference guide gives you: Hundreds of quick, ready-to-use words and phrases Coverage of every situation you'll face, from meeting a new client to finalizing the sale Winning approaches that persuade prospects and generate sales Expertise from a top realtor educator and author
£16.99
McGraw-Hill Education - Europe Stabilizing an Unstable Economy
Book SynopsisâœMr. Minsky long argued markets were crisis prone. His 'moment' has arrived.â -The Wall Street JournalIn his seminal work, Minsky presents his groundbreaking financial theory of investment, one that is startlingly relevant today. He explains why the American economy has experienced periods of debilitating inflation, rising unemployment, and marked slowdowns-and why the economy is now undergoing a credit crisis that he foresaw. Stabilizing an Unstable Economy covers: The natural inclination of complex, capitalist economies toward instability Booms and busts as unavoidable results of high-risk lending practices âœSpeculative financeâ and its effect on investment and asset prices Government's role in bolstering consumption during times of high unemployment The need to increase Federal Reserve oversight of banks Henry Kaufman, president, Henry Kaufman & Company, Inc., places Minsky's prescient ideas in the context of today's financia
£39.59
McGraw-Hill Education - Europe Wargaming for Leaders Strategic Decision Making
Book SynopsisIf you had the opportunity to probe the future, make strategic choices, and view their consequences before making expensive and irretrievable decisions, wouldn't you take advantage of it? Of course you would. And in a world of asymmetrical conflict, security threats, intense global competition, and economic uncertainty, there is an even higher premium on road-testing plans and strategies--whether they're spearheaded by government organizations, transnational corporations, or emerging megacommunities.Wargaming for Leaders provides a methodology to get at the issues that one leader, no matter how visionary, cannot grasp on his or her own. How? By bringing together the real experts on the topic at hand to wage âœcognitive warfare.â Through tapping the collective wisdom surrounding an issue, experts can experience the future in a risk-free environment and find answers to questions that had not been on their radar--often with unexpected and startling results.WTable of ContentsTOC N/A
£31.19
McGraw-Hill Education - Europe Career Warfare 10 Rules for Building a Sucessful
Book SynopsisâœA refreshing message . . . from someonewho has fought many corporate wars.ââThe New York TimesWith the latest stories from DâAlessandroâs neverendingcollection of corporate derring-do and newinsight on the global battlefield, the nationally bestsellingCareer Warfare is more essential than ever whennavigating your way to success.âœDâAlessandro dares to speak the truth. If you donâtmanage your own reputation, those around you will.This is no theoretical exercise. In corporate America,people talk about you every day. You can affect whatthey say.âœWith a cut-the-crap sharp eye for the passions,yearnings, and follies that drive every organization,DâAlessandro draws apart the drapes and revealswhat it really takes to get ahead in business.ââJames Carville, author and Democratic StrategistâœWith good jobs becoming harder to find,DâAlessandroâs sage advice is more timely andimportant than ever, especially for those who aretrying to build their per
£15.19
McGraw-Hill Education - Europe Make Every Man Want You
Book SynopsisUnleash Your Irresistibility!"Make Every Man Want You gives every woman the tools she needs to unlock her inner magnet."--Kelly RipaLet's make one thing clear: this book is like no other dating book you've read. There are no rules, no list of things to do to land a husband in thirty days, and no reason to blame yourself if âœhe's just not that into you.â Please. Throw those books away.Instead, let's focus on you--and how you can make yourself more appealing to others in almost every situation--whether you have a man or not. Think of it as a crash course in desirability, a life-changing lesson in loving yourself inside and out. Once you embrace your unique qualities and dissolve your bad relationship habits, you'll be amazed to find how irresistible you are to others! This girl-friendly guide reveals:Five Truths Every Irresistible Woman Needs to Know: Live in the moment, Men do not want to be changed or improvedTable of ContentsChapter 1. Irresistibility 101Chapter 2. The Five Truths that Every Irresistible Woman Needs to Know Chapter 3. The 7 Habits of Highly Irresistible Women; or Obstacles to Making Every Man Want You Chapter 4. Secret 1: To Hell with the RulesChapter 5. Secret 2: Trash Your Perfect Man ChecklistChapter 6. Secret 3: When It’s the Men vs. the Women, Everybody LosesChapter 7. Secret 4: Your Parents Didn’t Screw You Up (and even if they did…)Chapter 8. Secret 5: Drop Your StoryChapter 9. Secret 6: Quit Complaining and Start Engaging or How and Where to Meet More Men Than You Can Shake a Stick AtChapter 10. Secret 7: Get a Life and Keep It or How to Keep Him Wanting More, More, MoreChapter 11. Secret 8: Perfect Packaging or How to Be a Delicious, Scrumptious, Knock-His-Socks-Off-Take-Me-Home-Now, Gorgeous Gal 24/7Chapter 12. FAQs: 21 Answers to Your Most Burning Dating DilemmasChapter 13. Now What?
£12.59
McGraw-Hill Education - Europe The Big Book of TeamMotivating Games
Book SynopsisTeamwork can be fun!Games that improve team cooperation, communication, and spiritDid you know that games can: Raise sagging morale Liven up boring staff meetings Increase interaction among staff members Promote a culture of harmony and cooperation Create an atmosphere of fun for your team Keeping your team motivated and challenged, especially during tough economic times, can be difficult. But this collection of high-energy, play-anywhere games, from bestselling authors and trainers Ed and Mary Scannell, provides you with all the fun, inspiring material you need to build team spirit, communication, and trust among coworkers-day in and day out.Games Can Be Played In or Out of the OfficeRequiring few or no props, The Big Book of Team-Motivating Games is the latest installment in the successful Big Book series, which has been changing the way teams think for decades-providing hours of fun that fight boredom and burnout, boost perfoTable of ContentsThe Big Book of Team-Motivating Games Section One: Team Building: Behind the Scenes Chapter 1: Introduction to Team-Motivating Games Chapter 2: Your Keys to Success Chapter 3: How to Use This Book Section Two: Team-Motivating Games Chapter 4: Ice Breakers and Energizers Chapter 5: Climate Setting Chapter 6: Motivation Chapter 7: Communication Chapter 8: Building Trust Chapter 9: Creativity Chapter 10: Mental Challenges Chapter 11: Problem Solving Chapter 12: Recognition Chapter 13: Outdoor Games
£22.09
McGraw-Hill Education - Europe HR Transformation Building Human Resources From
Book SynopsisNamed as BusinessWeek's #1 Management Educator, expert Dave Ulrich and his team of authors bring human resources a whole new way of thinking and practicingâmoving the focus from internal issues to actively helping to set business strategies. Businesses of the future need "all hands on deck" when implementing new ways to stimulate grown and cost efficiency, and this includes human resources. In HR Transformation, the team presents a four-phase model of transformation that shows you step-by-step how to make meaningful progress in contributing to the performance of your company by redesigning HR to work as a strategic partnership.From the âœ#1 Management Educator & Guruâ-BusinessWeekâœThe authors have presented us with an accessible, readable, and practical illustration of a clear path for successful strategy execution in a complex environment.â-Majed Al Romaithi, Executive Director, Abu Dhabi Investment AuthorityâœHR can only transform organTable of ContentsForeword from the RBL InstituteI. A HANDBOOK FOR HR TRANSFORMATIONChapter 1: Introduction to HR TransformationPhase 1—Business Context (Why)Chapter 2: Why Do the Transformation?Phase 2—Lay the Groundwork (What)Chapter 3: What Are the Outcomes of the HR Transformation?Phase 3—Make the Transformation (How)Chapter 4: Redesign the HR DepartmentChapter 5: How to Do the TransformationChapter 6: Upgrade HR ProfessionalsPhase 4—Create New Patterns (Who) Chapter 7: Share Accountability for the TransformationChapter 8: Making It HappenII. TALES FROM THE TRENCHES: CASE STUDIESChapter 9: Flextronics: Building a Strategic HR Organization from ScratchChapter 10: Pfizer: A Journey to Smaller, Better, FasterChapter 11: Intel: Swinging the Pendulum from Tactical to StrategicChapter 12: HR Transformation at TakedaIII. APPENDIXESAppendix 1: HR Transformation ToolsAppendix 2: Recommended ReadingAppendix 3: Contributor BiosIndex
£28.79
McGraw-Hill Education - Europe Happiness at Work Be Resilient Motivated and
Book SynopsisLearn to create resilience and happiness no matter whatâs going on in your lifeIn these tough times, there are few people who are completely happy with the current conditions. From business executives to the everyday Joe or Jane, everyone seems to be going through a rough economic and personal crunch. But acclaimed business school Professor Srikumar Rao says that we can learn to create joy no matter what else may be going on around us. Rao shows you that it isn't the negative thing that happens to you that causes your unhappiness, it's how you see it. Happiness at Work is a thought-provoking new title that moves the mind away from negativity and forces you to resist labeling situations as "bad", but rather seeing them as neutral.Happiness at Work provides: Surprising ways of looking at change and problem-solving Exercises that shift oneâs perspective Learn the vital wisdom necessary to achieving a joyful, successful life as you define it Table of ContentsIntroduction1. What You Need is a Paradigm Shift2. Don’t Stick a Label on It!3. Why Positive Thinking is Bad For You4. Be a Daruma Doll5. Let It Go—Babies Do6.Think Your Problem is Managing Time? It’s Not
£23.99
McGraw-Hill Education - Europe Winning Body Language
Book SynopsisThe Unique System of Nonverbal Skills Used by the Most Effective Leaders in Business TodayCONTROL THE CONVERSATION, COMMAND ATTENTION, ANDCONVEY THE RIGHT MESSAGE--WITHOUT SAYING A WORDWhether you're presenting an idea, delivering a speech, managing a team, or negotiating a deal, your body language plays a key role in your overall success.This ingenious step-by-step guide, written by an elite trainer of Fortune 50 CEOs and G8 world leaders, unlocks the secrets of nonverbal communication--using a proven system of universal techniques that can give you the ultimate professional advantage. Learn easily how to: Successfully master the visual TruthPlanearound you to win trust now. Gesture in a way that gains everyoneâs attentionâeven before you speak. Appeal to others' deep psychological needsfor immediate rapport and influence. You'll discover how to sit, stand, and subtly alter your body language to move with confidence, control conversations, Table of Contents1.I Just Don’t See What You’re Saying!2.Dormancy, Despondency and Despotism3. Winning Trust with a Wave of Your Hand4.Inspirational Influence Out of Thin Air5.Injecting Excitement into Your Gestures 6.Window-Frame to the Soul7.From Complex to Clear Body Language8. Focus Is Magnetic9.Holding All the Attention10. Position Yourself for Success 11. All Embracing Body Language12.Shape-Shifting that Sways Opinion
£19.54
McGraw-Hill Education - Europe Kiss Bow or Shake Hands Sales and Marketing The
Book SynopsisHow do you break the ice in the UAE?When do you present a contract in China?How close should you stand to a South Korean?Kiss, Bow, or Shake Hands: Sales and Marketing is an informative, entertaining guide that shows you what to doâand what to avoidâin any given sales or marketing situation, from Argentina to South Africa. It provides the expert knowledge you need to gather data in diverse cultures, properly present your products, and close deals around the world.âœAs the global community comes closer together, Kiss, Bow, or Shake Hands: Sales & Marketing will be a valuable resource to every person in every industry around the world.ââGil A. Cardon, Convention Manager, Japan National Tourism OrganizationâœJust as you can be a connoisseur of wine, Kiss, Bow or Shake Hands: Sales and Marketing can help make you a connoisseur of cultures, philosophies, business behaviors, and social practices. Read it not just f
£19.54
McGraw-Hill Education - Europe Candlestick Charting Explained Workbook
Book SynopsisA practical, hands-on guide to building your mastery of candlestick charting and analysisCandlestick charting has become one of todayâs most popular technical analysis tools for both individual and professional investors. And itâs much easier than you probably think. In fact, creating a candlestick chart demands no more information than traditional charting requires. With candle pattern analysis, the payoff is a deeper look into the minds of investors and a clearer view of supply and demand dynamics.In this companion volume to his bestselling Candlestick Charting Explained, Gregory L. Morris delivers hands-on knowledge you need to make candlestick charting and analysis a key element of your portfolio-building strategy. With this book you will be able to: Identify candle patterns and quickly see what traders and investors are thinking Use reversal patterns to enter or reverse your positions Identify continuation patterns to establish additionaTable of ContentsPrefaceAcknowledgments1 Enlistment: Getting Ready for Duty2 The Foundation: Preparing for Battle3 Reversal Patterns: Repelling the Advance4 Continuation Patterns: The Next Attack Wave5 Intelligence Briefing: Pattern Identification and Filtering6 Honorable Discharge: Putting It All TogetherAppendix A: Other Japanese Charting MethodsAppendix B: Academic Papers on CandlesticksSourcesAnswer KeyIndex
£23.39
McGraw-Hill Education - Europe Perfect Phrases for Managers and Supervisors
Book SynopsisThe Right Phrase for Every Situation . . . Every Time Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization.Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in todayâs workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for: Setting a tone of mutual trust and respect Dealing with difficult employees and delicate problems Conducting interviews and performance reviews Empowering your people Disciplining workers or terminating employment Table of ContentsIntroduction: How Perfect Phrases Help You Manage More EffectivelyThe Challenge of the Accidental ManagerWhy Perfect Phrases? The Importance of Managing Your WordsThe Value of ScriptingHow to Use This BookChapter 1. The Principles That Make PowerPhrases Perfect PhrasesThe Rules of Responsible CommunicationThe Rules of Responsible Communication in FullPowerPhrases: The Perfect Phrases to Use for Responsible CommunicationChapter 2. Put Your Best Foot Forward: Perfect Phrases to Establish Your New RolePerfect Phrases to Address Former Peers Who Are Now Your EmployeesPerfect Phrases to Address Friends Who Are Now Your EmployeesPerfect Phrases to Address Employees Who Wanted the Promotion You GotPerfect Phrases to Address the Acting Supervisor You Are ReplacingPerfect Phrases to Set the TonePerfect Phrases for Your Initial Employee MeetingsPerfect Phrases to Handle Questions You Can't AnswerPerfect Phrases to Establish Yourself with Your BossPerfect Phrases for Handling Employees Who Think They Are in ChargePerfect Phrases to Introduce Hands-on InvolvementPerfect Phrases to Announce Changes GracefullyPerfect Phrases to Handle Resistance to ChangePerfect Phrases to Support a Change You Don't Agree WithChapter 3 Perfect Phrases to Create a Mission-, Vision-, and Values-Based TeamPerfect Phrases to Establish MissionPerfect Phrases to Establish VisionPerfect Phrases to Establish ValuesPerfect Phrases to Make the Mission, Vision, and Values RealChapter 4. Perfect Phrases to Foster an Open Communication CulturePerfect Phrases to Ensure That You Are Kept in the LoopPerfect Phrases to Encourage FeedbackPerfect Phrases to Encourage Questions on Policies and DirectivesPerfect Phrases to Get a Quiet Employee to Open UpPerfect Phrases to Encourage Employees to Communicate Directly and Effectively with Each OtherPerfect Phrases to Encourage Employees to Admit MistakesPerfect Phrases to Promote DiversityPerfect Phrases to Encourage Employees to Resolve ConflictPerfect Phrases to Invite Feedback About Your Performance as ManagerChapter 5. Perfect Phrases to Ace the Interview You ConductPerfect Phrases to Learn Facts and Personal InformationPerfect Phrases to Learn Work Styles and PreferencesPerfect Phrases to Learn Work ExpectationsPerfect Phrases to Learn Work PerceptionsPerfect Situation-Specific QuestionsPerfect Phrases to Learn Interpersonal SkillsPerfect Phrases to Determine Self-Directedness and Personal MotivationPerfect Phrases to Determine Leadership QualitiesPerfect Phrases to Determine ExperiencePerfect Phrases to Determine Education and TrainingPerfect Phrases to Determine Career GoalsPerfect Phrases to Determine Self-AssessmentPerfect Phrases to Determine CreativityPerfect Phrases to Determine DecisivenessPerfect Phrases to Determine MotivationPerfect Phrases to Determine Work StandardsPerfect Phrases to Determine Presentation SkillsPerfect Phrases to Determine Written Communication SkillsPerfect Phrases to Determine FlexibilityPerfect Phrases to Determine Stress TolerancePerfect Multipurpose Interview Sentence StemsChapter 6. Perfect Phrases for OrientationPerfect Phrases to Greet and WelcomePerfect Phrases to Create Safety and Reassure the New EmployeePerfect Phrases to Introduce the New Employee to the CompanyPerfect Phrases to Reinforce Disciplinary PoliciesPerfect Phrases to Get the New Employee StartedPerfect Phrases to Establish FeedbackPerfect Phrases to Introduce the New Employee to the CultureChapter 7. Perfect Phrases for DelegationPerfect Phrases to Encourage Buy-inPerfect Phrases to Express the Benefit of an AssignmentPerfect Phrases to Ensure Clarity in DelegationPerfect Phrases to Ensure Understanding of an AssignmentPerfect Phrases to Elicit Input During DelegationPerfect Phrases to Make Sure a Task Is AcceptedPerfect Phrases to Eliminate Reverse DelegationPerfect Phrases to Refuse an Employee RequestPerfect Phrases to Credential Your EmployeesPerfect Phrases to Follow up on Delegated ProjectsChapter 8. Perfect Phrases to Set and Communicate Standards and GoalsPerfect Phrases to Set Job StandardsPerfect Phrases to Gather Input to Identify Job StandardsPerfect Phrase Questions to Ask Employees Currently or Formerly in the Position to Determine Job StandardsPerfect Phrase Questions to Ask Those Who Depend on the Position to Determine Job StandardsPerfect Phrases to Ensure Agreement to Job StandardsPerfect Phrases to Reinforce Job StandardsPerfect Phrases to Negotiate Performance GoalsPerfect Phrases to Ensure Agreement to Performance GoalsChapter 9. Perfect Phrases to Coach EmployeesPerfect Phrases for Informal InteractionPerfect Phrases to Uncover Employee StrengthsPerfect Phrases to Build Employee StrengthsPerfect Phrases for Positive ReinforcementPerfect Phrases to Uncover and Address Issues and ObstaclesPerfect Phrases to Develop SolutionsPerfect Phrases to Address Personal IssuesPerfect Phrases to Counsel Employees Going Through a Difficult TimeChapter 10. Perfect Phrases to Handle Employee Performance and Behavior ProblemsPerfect Phrases for Real-Time Corrective Verbal FeedbackPerfect Phrases to Turn Informal Feedback into Verbal WarningsPerfect Phrases for Written Warnings and Counseling SessionsPerfect Phrases to Suspend an EmployeePerfect Phrases to Inform Employees About an Employee on SuspensionPerfect Phrases to Receive a ComplaintPerfect Phrases to Inform an Employee of a ComplaintPerfect Phrases to Interview Witnesses About a ComplaintChapter 11. Perfect Phrases for Conducting Performance ReviewsPerfect Phrases to Announce a Performance Review and Advise the Employee to PreparePerfect Phrases to Set Expectations and Create EasePerfect Phrases to Review PerformancePerfect Phrases to Address Poor Performance During the ReviewPerfect Phrases to Develop Goals During the ReviewPerfect Phrases to Create an Improvement PlanChapter 12. Perfect Phrases for TerminationPerfect Phrases to Open a Meeting to Terminate Due to PerformancePerfect Phrases to Explain the Situation and Terminate Due to PerformancePerfect Phrases to Open a Meeting to Terminate Due to CutbacksPerfect Phrases to Explain the Situation and Terminate Due to CutbacksPerfect Phrases to Reaffirm the Employee and Close the MeetingPerfect Phrases to Answer Common Termination QuestionsPerfect Phrases to Tell Other Employees About a TerminationPerfect Phrases for the Exit InterviewChapter 13. Perfect Phrases for Meetings and AnnouncementsPerfect Phrases to Keep the Meeting on TrackPerfect Phrases to Bring up an IssuePerfect Phrases to Emphasize a PointPerfect Phrases to Handle InterruptionsPerfect Phrases to Elicit OpinionsPerfect Phrases to Comment on OpinionsPerfect Phrases to Correct InformationPerfect Phrases to Focus DecisionsChapter 14. Perfect Phrases That Empower EmployeesPerfect Phrases to Express AppreciationPerfect Phrases to MotivatePerfect Phrases to Create AutonomyChapter 15. Perfect Phrases to Communicate Up the LadderPerfect Phrases to Stay in Sync with Your BossPerfect Phrases to Disagree with Your BossPerfect Phrases to Warn Your Boss of Developing ProblemsPerfect Phrases to Refuse the Boss's Request and Focus PrioritiesPerfect Phrases to Manage a Difficult BossPerfect Phrases for Bringing an Idea to Your BossPerfect Phrases to Break Bad News to the BossPerfect Phrases to Support Your Team When Reporting to the BossPerfect Phrases to Give Due Credit to Your TeamChapter 16. Tips for Making Your Perfect Phrases PowerPhrasesBody LanguageTone of VoiceBalance of PowerThe 24-Hour RuleWhen Silence Is Golden
£9.49
McGraw-Hill Education - Europe The Birth of Plenty How the Prosperity of the
Book SynopsisâœCompact and immensely readable . . . a tour de force. Prepare to be amazed.â â John C. Bogle, Founder and Former CEO, The Vanguard Group âœVitalâa cogent, timely journey through the economic history of the modern world.â â Publishers WeeklyIn The Birth of Plenty, William Bernstein, the bestselling author of The Four Pillars of Investing, presents his provocative, highly acclaimed theory of why prosperity has been the engine of civilization for the last 200 years. This is a fascinating, irresistibly written âœbig-pictureâ work that highlights and explains the impact of four elements that when occurring simultaneously, are the fundamental building blocks for human progress: Property rights, which drive creativity Scientific rationalism, which permits the freedom to innovate without fear of retribution; Capital markets, which provide funding for people to pursue their visions; Transportation/communication, which allows for the effective Table of ContentsPreface; Introduction;Section I - The Sources of Growth; Chapter 1. A Hypothesis of Wealth; Chapter 2. Property; Chapter 3. Reason; Chapter 4. Capital; Chapter 5. Power, Speed, and Light; Chapter 6. Synthesis of Growth; Section II: Nations; Chapter 7. The Winners-Holland and England; Chapter 8. Runners-Up; Chapter 9. The Last; Section III: Consequences; Chapter 10. God, Culture, Mammon, and the Hedonic Treadmill; Chapter 11. The Great Trade-Off; Chapter 12. Mammon and Mars; Chapter 13. The End of Growth?; Chapter 14. When, Where, and Whither
£25.59
McGraw-Hill Education - Europe ValueBased Pricing Drive Sales and Boost Your
Book SynopsisA Groundbreaking Pricing Model for the New Business LandscapeWhy would any customer choose Brand X over Brand Y, regardless of price? In a word: Value.When customers feel they are getting good value from your product or service, they are more than happy to pay moreâwhich is good news for you and your business. Even in todayâs global marketâwith its aggressive competitors, low-cost commodities, savvy consumers, and intangible digital offeringsâyou can outsell and outperform the rest using Value-Based Pricing. Done correctly, this method of pricing and selling helps you: Understand your customersâ wants and needs Focus on what makes your company different Quantify your differences and build a value-based strategy Communicate your value directly to your customers Now more than ever, it is essential for you to reexamine the reality of the value you offer customersâand this step-by-step program shows you how.Developed by glTable of ContentsChapter 1: What is Value?; Chapter 2: The Customer Value Line; Chapter 3: Basic Theory – What you really need to know; Chapter 4: Conventional Pricing Approaches – Cost Based Pricing; Chapter 5: Conventional Pricing Approaches – Competition Based Pricing; Chapter 6: Measuring the Triad; Chapter 7: Building the Value Based Price; Chapter 8: Review of VBP methods; Chapter 9: Building the Value Proposition; Chapter 10: Value Based Selling;Chapter 11: Building a VBP strategy; Chapter 12: Today’s pricing issues; Chapter 13: Legal issues in pricing in Europe
£37.59
McGraw-Hill Education - Europe All About Candlestick Charting
Book SynopsisSHED LIGHT ON PRICE MOVEMENTS WITH CANDLESTICK CHARTING!"Wayne Corbitt has introduced a wonderfully informed book on Japanese candlestick analysis ... This book should be in the library of every technical analyst who shows even the slightest interest in Japanese candlestick analysis."Gregory L. Morris, author of Candlestick Charting Explained and Chief Technical Analyst and Chairman of the Investment Committee for Stadion Money ManagementAll About Candlestick Charting covers all of the basics of this 250-year-old Japanese trading method and explains how to combine it with contemporary Western technical analysis tools. The result is a powerful trading synergy that gives you an edge over the competition every minute of the trading day. Even if you have no experience with candlesticks, this guide will open your eyes to a style of trading that will greatly enhance your understanding of the markets. All About Candlestick Charting provides allTable of ContentsIntroductionPart 1: Candlesticks: Their Construction And PatternsChapter 1: The Illuminating Power of the CandleChapter 2: Candlestick Construction and AnalysisChapter 3: Candlestick Reversal PatternsChapter 4: Candlestick Continuation PatternsPart 2: From Japan To Wall Street: Using Candlestick Patterns With Western TechniquesChapter 5: Technical Analysis: Trends, Support, and ResistanceChapter 6: Candlesticks and Momentum IndicatorsChapter 7: Candlesticks and VolumeChapter 8: Accumulating Evidence and Assembling the PiecesPart 3: Candlestick Cousins: Other Charting MethodsChapter 9: Three-Line Break ChartsChapter 10: Renko ChartsChapter 11: Kagi ChartsIndex
£25.59
McGraw-Hill Education - Europe All About Forex Trading
Book SynopsisCurrency trading techniques you can bank on! Forex trading can be remarkably lucrativeâand complex, confusing, and risky. Too many investors dive right into Forex, suffering big losses. If you want to trade currencies successfully, read this book, take your time, and plan accordingly. The $4 trillion Forex market will be waiting.All About Forex Trading walks you through everything you need to know to make currency trading a vibrant part of your diversified portfolio and generate handsome returnsâregardless of what is happening to stocks and bonds. Whether your investing style is conservative or aggressive, this no-nonsense guide has what you need to build a powerful Forex trading strategy. Learn all there is to know about: What (and who) drives currency prices Investment vehicles for Forex trading Technical analysis techniques Key fundamental indicators Navigating the economic calendar All the traded currenciesâfrom the Americas to EuropeTable of ContentsChapter 1. Forex Basics; Chapter 2. Investment Vehicles for Trading Forex; Chapter 3. What Drives Currency Prices; Chapter 4. Who Drives Currency Prices; Chapter 5. Getting to Know the Currencies; Chapter 6. Navigating the Economic Calendar; Chapter 7. Indicators Forex Traders Watch; Chapter 8. Effective Short-Term Trading Strategies; Chapter 9. Effective Long-Term Investing Strategies; Chapter 10. Who Is Regulating This Market; Chapter 11. Conclusion; Appendix A: Currency Cheat Sheets; Appendix B: Indicator Watchlist
£16.19
McGraw-Hill Education - Europe Emotional Vampires Dealing with People Who Drain
Book SynopsisProtect yourself from people who take undue advantage and suck the energy out of your lifeEmotional Vampires will help you cope effectively with the people in your life that confound you, confuse you, and seem to sap every ounce of your energy. Bestselling author Dr. Al Bernstein shows you how to recognize each vampire type--antisocial, histrionic, narcissists, obsessive-compulsives, paranoids--and deal with them effectively. He uses many examples from the latest news headlines, which will help you distinguish between the types and deepen your understanding of each one.In response to the daily calls and emails he got about the previous edition of this book, Dr. Al Bernstein has added his advice for dealing with those emotional vampires who come in the shape of spouses and lovers, relatives, and children. Dr. Bernstein shows you how to deal with each vampire type and what you need to do to keep from getting drained.Table of Contents1 Children of the NightAre They Really Vampires?Antisocial VampiresHistrionic VampiresNarcissistic VampiresObsessive-Compulsive VampiresParanoid Vampires2. Maturity and Mental HealthWhat Causes People to Become Emotional Vampires?Immaturity Versus EvilThe Everybody and Nobody RuleWhat If You See Yourself?3. The Way of VampiresVampires Are DifferentVampires Prey on HumansVampires Can’t See Themselves in a MirrorVampires Are More Powerful in the DarkProtecting Yourself from Vampires4. Lovable RoguesThe Ferrari-Toyota DilemmaHow to Recognize an Antisocial VampireThe Antisocial Emotional Vampire Checklist: Listening to the Call of the WildWhat the Questions Measure5. Vampire DaredevilsThe Physiology of ExcitementDaredevil HypnosisFemale DaredevilsHow Vampires Keep You Coming Back for More10 Ways to Protect Yourself from Daredevils6. Daredevils in Your LifeThe Action HeroThe LiarThe Unfaithful LoverDaredevil Ex-HusbandDaredevil DadsDaredevil Adult Children7. Antisocial Used Car SalesmenUsed Car HypnosisIs Honesty Really the Best Policy?8. Vampire BulliesThe Instinct for AggressionVampire Bully HypnosisWhat to Do About BulliesHow to Do the Unexpected9. Antisocial Used Car Salesmen and Bullies in Your LifeLiving with a LiarBullies in Your LifeLiving in a Minefield10. Therapy for Antisocial VampiresThe GoalAnger Control TreatmentTreatment for AddictionSelf-HelpWhat Will Hurt11. Show Business, Vampire StyleWhat It’s Like to Be HistrionicThe Histrionic DilemmaWhat the Questions MeasureThe Histrionic Vampire Checklist: Living a Soap OperaHow to Protect Yourself from Histrionic Vampires12. Vampires Who Ham It UpHam-It-Up HypnosisWriting a Safe Role for YourselfIllness as TheaterCelebrities, Fans, and WannabesNine Ways to Protect Yourself from Histrionic Hams13. Passive-Aggressive VampiresGiving Until It HurtsIllness as CommunicationPassive-Aggressive HypnosisThe High-Self-Esteem SyndromeNine Ways to Protect Yourself from Passive-Aggressive Histrionics14. Histrionics in Your LifeHistrionic Martial ArtsMy Mother, the Drama QueenThe Queen of GossipYour Depressed SisterMale Histrionics15. Therapy for Histrionic VampiresThe GoalProfessional HelpSelf-HelpWhat Will Hurt16. Big Egos, Small Everywhere ElseWhat It’s Like to Be NarcissisticThe Narcissistic DilemmaNarcissism and Self-EsteemWhat the Questions MeasureThe Narcissistic Vampire Checklist: Identifying the Self-Styled Smartest, Most Talented, All-Around Best People in the World17. Vampires Who Are Legends in Their Own MindsHow Narcissistic Legends Prevent Themselves from SucceedingNarcissistic Legend HypnosisHow to Socialize Narcissistic LegendsNine Ways to Protect Yourself from Narcissistic Legends in Their Own Minds18. Vampire SuperstarsDealing with Superstars’ Insatiable NeedsSuperstar HypnosisSex and the SuperstarSuperstar Depression and AngerNine Ways to Protect Yourself from Narcissistic Superstars19. Narcissists in Your LifePundits from HellTiger MomSeason’s Greetings from the Narcissist in Your Life20. Therapy for Narcissistic VampiresThe GoalProfessional HelpSelf-HelpWhat Will Hurt21. Too Much of a Good ThingWhat It’s Like to Be Obsessive-CompulsiveHow Much Is Too Much?Punishment, Where Good and Evil MeetWhat the Questions MeasureThe Obsessive-Compulsive Vampire Checklist: Vice Masquerading as VirtueThe Obsessive-Compulsive Dilemma22. Vampire Perfectionists and PuritansWhy Do They Always Seem Angry?Obsessive-Compulsive HypnosisProduct Versus ProcessDemanding PrioritiesPerfectionistsHow the Imperfect Can Deal with PerfectionistsPuritansMeet Your Inner TeenagerNine Ways to Protect Yourself from Obsessive-Compulsives: What to Do When the Good Guys Are After You23. Obsessive-Compulsives in Your LifeControl FreakControl Freak ParentsMarried to a Control Freak24. Therapy for Obsessive-Compulsive VampiresThe GoalProfessional HelpWhat Will Hurt25. Seeing Things That Others Can’tParanoid PurityWhat It’s Like to Be ParanoidThe Paranoid Emotional Vampire Checklist: Next Stop, the Twilight ZoneWhat the Questions Measure26. Vampire Visionaries and Green-Eyed MonstersThe Paranoid QuestParanoid HypnosisVisionariesHow to Recognize Crazy IdeasParanoids and ReligionGreen-Eyed MonstersThe Nine Elements of Vampire-Fighting Strategy: How to Give Paranoids a Glimpse of Reality27. Therapy for Paranoid VampiresThe GoalProfessional HelpSelf-HelpWhat Will Hurt28. Sunrise at Dracula’s CastleIndexFootNoteCh01_FnCh07_Fn1Ch07_Fn2Ch18_Fn1
£14.24
McGraw-Hill Education - Europe The Spirit of Kaizen Creating Lasting Excellence
Book SynopsisDiscover the power of KAIZEN to make lasting and powerful change in your organizationâœMaurer uses his knowledge of the brain and human psychology to show what I have promoted for the past three decadesâthat continuous improvement is built on the foundation of people courageously using their creativity. Kaizen is much more than a world-class management practice; it is a technique to remove fear from our mindâs mind, enabling us to take small steps to better things. The process of change starts with awareness and desire in our minds and then leads to action and change in the physical world. Readers of this book will surely fi nd new ideas and encouragement to make improvements in personal health, performance at work, and their own well-being.ââMasaaki Imai, Chariman, Kaizen Institute KAIZEN: The Small-Step Step Solution for You and Your Company Todayâs businesses love the idea of revolutionary, immediate change. But major âœdisrupt
£17.09
McGraw-Hill Education - Europe Joe Girards 13 Essential Rules of Selling How to
Book SynopsisThe World's Greatest Salesman Reveals the Techniques of His Astounding SuccessThis newest book from sales phenomenon JOE GIRARD--The 13 Essential Rules of Selling--provides all the ammunition you need to succeed in an economy where budgetsare being slashed and decision makers are scared to spend.Named the offi cial world's greatest salesman by Guinness World Records, Girard covers everything from maintaining a positive attitude and staying organized to dressing appropriately, telling the truth, and making clients' needs and wishes priority one.WHY JOE GIRARD IS #1 . . . JUST A FEW RAVES:"Fantastic! The auditorium was jam-packed. They were sitting in the aisle! . . . Inspirational!" -- Harvard Business School"It takes guts to be an entrepreneur. In that quest, Joe Girard's riveting book will empower you to become tomorrow's entrepreneurial legend." -- Warren E. Avis, founder, Avis Rent-A-Car"[Girard is] the consummate sal
£19.54
McGraw-Hill Education - Europe SelfLeadership How to Become a More Successful
Book SynopsisLead yourself to successâand others are sure to followâœFor leaders looking for a plan of âWhy, What, and Howâ to become a better leader, the answer is between the covers of this book.ââChester Elton, New York Times bestselling author of The Carrot Principle, The Orange Revolution, and All InâœEver wish you could be more confident, more engaged, or more productive in your life? Look no further. All the concepts and tools are right here.ââRyan M. Niemiec, Psy.D., Psychologist and Education Director, VIA Institute on CharacterâœSelf-reliance, courage, confidence, emotional self-awareness, and perseverance encompassed into one leadership concept.ââGaree W. Earnest, Ph.D., Professor, The Ohio State UniversityâœBryant and Kazanâs groundbreaking work challenges us to take the first small steps of what will be for many a lifelong journey of self-discovery from the inside out.ââR. Dale Saf
£23.79
McGraw-Hill Education - Europe Leading the Starbucks Way 5 Principles for
Book SynopsisLead Your Business the Starbucks WayForeword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the companyâs exemplary leadership practices.Joseph Michelli, author of the Wall Street Journal, USA Today, and BusinessWeek bestseller The Starbucks Experience, explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit--one person, one cup, and one neighborhood at a time. Michelli offers a perspective on the leadership principles that drove the iconic coffee companyâs resurgence from serious setbacks during the economic downturn--one of the few true turnaround stories of this time. And the company continues to grow dramatically, entering new markets and channels with fresh products and technoTrade Review"An accessible and practical guide to corporate success." Publisher's Weekly 20130828Table of ContentsForeword viiAcknowledgments ix1. The Starbucks Connection 1PRINCIPLE 1Savor and Elevate2. If You Don’t Have Passion for Your Product,Why Should Your Customer? 113. From Replicable and Consistent toMagical and Unique 36Principle 2Love to Be Loved4. It’s a Matter of Trust and Love 635. It Must Thrive Inside toBe Experienced Outside 85Principle 3Reach for Common Ground6. Assume the Universal:Serve the Unifying Truths of Humans 1117. Respect, Celebrate, and Customize:Listening and Innovating to Meet Local,Regional, and Global Needs 133Principle 4Mobilize the Connection8. Growing the Connection Through Technology 1589. Personal Relationships Translate:Sharing the Love from People to Products 181Principle 5Cherish and ChallengeYour Legacy10. Honor the Past, but Don’t Be Trapped in It 20711. Taking the Long View:Building Success That Lasts 22912. Forging a Real Lifestyle Connection 253Bibliography 259Index 279
£16.99
McGraw-Hill Education - Europe Driven to Delight Delivering WorldClass Customer
Book SynopsisA firsthand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization.Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership teamâs ambitious, multi-pronged strategy to elevate the companyâs customer experience to best-in-class across all brands and industries.The author reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision, Driven to Delight. Nowhere else can you find this in-depth, all-access look at senior leadershipâs vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver a customer experience that lives up to the companyâs brand promise, âœthe best or nothing.âTable of ContentsForeword by Steve Cannon, President & CEO,Mercedes-Benz USA xiAcknowledgments xv1: Introduction 12: Building the Map 193: From Promises to Committed Action 414: Examining and Refining Every Touchpoint 615: Measuring Customer Experience: The Voice of the Customer as a Tool for Change 796: Alignment, Accountability, and Tools for the Front Line 997: Delight Is a People Business 1178: Fully Committed to Growth and Development 1399: Driving Process and Technological Change 15710: Integrating Processes into Enterprisewide Solutions 17911: Success Achieved 20312: How Good Can Good Be? 225Conclusion: Driving Your Road to Consumer Delight 245Glossary 255Bibliography 265Index 276
£29.59
McGraw-Hill Education - Europe How to Make Money in Stocks Success Stories New
Book SynopsisProven Methods for Stock Market SUCCESS!"Amy's book is a treasure trove of success stories you should read carefully - each of these investors share what could help you find the top 2% of great stocks."âWilliam J. O'Neil, Chairman & Founder of Investor's Business Daily and author of How to Make Money in Stocks"All you need are one or two great stock in a year and you can achieve some outstanding results."âDavid Ryan, three-time U.S. Investing ChampionMillions of investors around the world have used William O'Neil's bestseller How to Make Money in Stocks as their guide to profiting in the stock market.Now, the most successful investors explain exactly how they have used O'Neil's CAN SLIM method to generate outsized returns. Packed with tips, strategies, lessons, and do's and don'ts, How to Make Money in Stocks Success Stories gives first-hand accounts explaining the ins and outs of applying CAN SLIM in real situTrade Review"This hands-on companion to the classic stock investing guide gives first-hand accounts explaining the ins and outs of CAN SLIM in the real market." Technical Analysis of Stocks & Commodities Magazine 20130426
£19.54
McGraw-Hill Education - Europe The Customer Service Solution Managing Emotions
Book SynopsisUnderstand Consumer Psychology to Drive Profits and GrowthWant to know exactly whatâs driving your customer's behavior? NOW YOU CAN!The Customer Service Solution explains how consumers perceive services and shows you how toenhance the customer experience--every time.In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra: Think Like a Customer. That's a good practice, but first you have to understand what your customer is thinking and feeling. Today's business leaders cannot afford to neglect the psychological principles that govern customer satisfaction and long-term loyalty.What are the factors that really determine customer satisfaction? Two of the nation's leading authorities on service psychology, Sriram Dasu and Richard Chase, have written this groundbreaking guide that identifies and demystifies the psychological triggers behind customer behaTable of ContentsCONTENTSPREFACE xiiiACKNOWLEDGMENTS xvCHAPTER 1CUSTOMER SERVICE SOLUTIONS:LEVERAGING CUSTOMER PSYCHOLOGYTO DESIGN SERVICE OPERATIONS 1Implicit Outcomes Are Importantfor Your Customers 2Types of Knowledge Needed forDelivering Implicit Outcomes 3Parsing the Service Encounter 6It Is All About YourCustomers’ Perceptions 7Factors That Shape YourCustomers’ Perceptions 8A Scientific Approach to DeliveringGreat Experiences 20Beyond the Encounter:Memory Management 21CHAPTER 2DESIGNING EMOTIONALLYINTELLIGENT PROCESSES 23Emotions 101 24Services Differ in Their Emotional Content 29Emotions and Emotional Intelligence 31Factors That Drive Your Customers’ Emotions 31Tiered Approach for Shaping Emotions 36Designing Emotional Themes 37Creating Processes to Deliver theEmotional Theme 44Blueprints for Tracking YourCustomers’ Emotions 47Segmenting Your Customers 52Responding to Your Customers’Transaction History 54A Limited Approach to Managing Emotions 55Key Principles for Designingfor Optimal Emotional Impact 56Conclusion 56CHAPTER 3ENGENDERING YOUR CUSTOMERS’ TRUST 59Market Mechanisms for ReducingRisk for Your Customer 61Benefits of Trust 62Components of Trust 63Whom Does Your Customer Trust:The Firm or the Employee? 65Moments That Influence Trust 67Cues to TrustworthinessBefore the Encounter 69Calculated Versus Blind Trust 72Cues to TrustworthinessDuring the Encounter 73Building Your Trust Fund 79Key Principles forBuilding Trust 87CHAPTER 4SHAPING YOUR CUSTOMERS’PERCEPTIONS OF CONTROL 89Control Matters 90Components of Control: Behavioraland Cognitive Control 91Moments That Influence Your Customers’Perception of Control 92Battles for Control 93Allocating Control to Your CustomerThrough Choice 96Allocating Control to Your CustomerThrough Self-Service 99Framework for Sharing Controlwith Your Customers 102Enhancing Your Customers’Perceived Control 106Devise Mistake-Proof Processes 111Manage Server Behavior 112Sway with Social Proofing 113Conclusion 114CHAPTER 5SEQUENCING THE EXPERIENCE 117The Sequence Impacts YourCustomers’ Perceptions 118Customers’ Preferences for Separatingor Combining Events 125Sequencing When There AreMultiple Encounters 126Designing the Sequence 128Sequence Theory Mattersfor Your Employees 133Principles for Sequencing the Encounter 134Self Quiz: DSL Help Desk 135CHAPTER 6TIME WARP: DURATION MANAGEMENT 139Perception Is Everything When ItComes to Time 140Temporal Distortions 141Factors That InfluenceDuration Judgments 146The Value of Time 147Factors That Alter Your Customers’Valuation of Time 147Pacing and Cultural Intelligence 149Reducing Your Customers’ PerceivedDuration of the Wait 150Build Your Customers’ Anticipationfor Positive Outcomes 162Enhance Value-Added Activities 164Conclusion 167CHAPTER 7ATTRIBUTION: ENSURING THAT YOUGET YOUR DUE 169Subjective Perceptions 170Do Your Customers Recognize a Successor a Failure? 172How Your Customers May Discern the Cause 173When Memory Plays Attribution Tricks 177How Your Customers May AssignResponsibility 179Feeling the Hurt 182Channeling Your Customers’ Attribution 184Principles for Managing Attribution 191CHAPTER 8PUTTING THE CONCEPTS TO WORK 193Identify the RelevantPsychological Factors 195Develop Service ExperienceImprovement Projects 199Project Examples 202Think in Terms of Three Ts and Four Ps 206ETCs for Employees 207ENDNOTES 211INDEX 217
£25.59
McGraw-Hill Education - Europe The Big Book of Team Coaching Games Quick
Book SynopsisThe fun and effective way to BOOST ENGAGEMENT and PRODUCTIVITYTeams that enjoy working together operate on a whole different energy level than teams that don't. They break down silos. They build stronger relationships. They retain what they have learned. And THEY DRIVE RESULTS.The Big Book of Team Coaching Games provides the structure and games you need to build and manage powerful teams. Packed with dozens of physical and verbal activities, it leads you step-by-step through the process of teaching team members how to identify their values, leverage their strengths, and reach their goals--and have fun while theyâre doing it!Nothing can stop the momentum of a team that wants to get things done. The Big Book of Team Coaching Games is the ideal playbook for making sure your teams contribute more than their share to the bottom line.Table of Contents1 What Is Team Coaching?2 The Benefits of Using Team Coaching Games3 Meeting the PlayersAccents Are FunAnimal MagnetismKnow ThyselfLife MapSilent InterviewThe Weather Is …Thumb BallWhere My Strength Comes FromWork Styles4 Building a Positive Team CultureBlindfold Trust WalkDebate Versus DialogueFeetza, Feetza!Funny FaceGrumble, Whine, and ComplainMr. and Mrs. WrightOur Team StandingsPushUFO BallWhat’s in the Box?Yes, But …5 Creating a VisionBridges to Success“Coming Soon!” Movie PostersGet It on the TableIn OrderMind the GapTeam PictureName the OracleWhat Do We Want?Yes!6 Shaping the PlanMarshmallow ChallengePass the BuckPicture This!Speed SortTallest TowerWhere’s the Control?7 Executing the Game PlanAll for OneBroken SquaresGoLemons to LemonadeRed or BlackSticking to the GoalWhat Gets in the Way?Who, Me?8 Staying Motivated and EnergizedAlphabet Space TraceBalloon ShuffleGravity StickPipeline to SuccessTeam Story Time LineTransport9 Celebrating SuccessA Real Knee-SlapperCount on MeKudos to YouWe Rock10 Transforming the TeamSix-Count SequenceBlindfold Maze CrossingConcentric CoachingFeedforward for SuccessGrid WalkWhat’s on the Inside?Sources
£24.64
McGraw-Hill Education - Europe ETF Investment Strategies Best Practices from
Book SynopsisETF experts share their insights for growing wealth from this booming marketWhether you manage your own assets or help others reach their fi nancial goals, ETF Investment Strategies will help you securely grow wealth in the new economy.In this groundbreaking book, ETF authority Aniket Ullal lets you look over the shoulders of 10 top ETF investors to learn their processes and strategies. Through illustrative case studies, you learn the basics of ETFs: how they work, why they're growing in popularity, and how you can use them effectively in your portfolio. These innovative, early adopters prepare you with everything you need to improve your investments, including never-before-published insights. Whether you're new to ETFs or new to trading, this book will make you an informed investor who can:Construct ETF-based investment portfolios to achieve your financial goalsLeverage the range of ETF products available to get improved outcomesAvoid costly fees and taxTable of ContentsAcknowledgments xiIntroduction xiii1. The Emerging Mindset: Tradable Beta 12. The Emerging Tools: The Targetization of Investing 93. The Emerging Industry Model: Fee-Based Advice 234. Future Gazing: The ETF Landscape in 2025 295. Megatrends: Practical Implications for Investors 356. Key Features of an ETF 417. Differences Between an ETF and ETN 518. Case Study: Kal Salama, CIO, The Headlands Group 579. Fundamentally Weighted ETFs 6710. Case Study: David Hultstrom, Founder and CIO, Financial Architects LLC 7511. Growth and Value Investing with ETFs 8112. Case Study: John O’Connor, President and CIO, 3D Asset Management 8913. Case Study: King Lip, CIO, Baker Avenue 9714. Sector- and Industry-Based ETF Investing 10515. Case Study: Kim Arthur, CEO, Main Management 10916. Active ETFs Versus Active Investing Using Index-Linked ETFs 11717. Case Study: John Lunt, President and CIO, Lunt Capital Management, Inc.12318. Case Study: Rich Bernstein, CEO, Richard Bernstein Advisors 13119. Low-Volatility and High-Beta ETFs 13720. VIX Futures-Based ETPs 14321. Case Study: Christian Wagner, CEO,Longview Capital14922. Alternative and Commodity ETPs 15723. Case Study: Vern Sumnicht, CEO, iSectors 16324. Leveraged and Inverse ETFs 17125. Best Practices from Case Studies 17526. Summary of ETF Product Insights 18327. ETF Tax Strategies: Robert Gordon, CEO,Twenty-First Securities 191Appendix A. Industry Classification Systems 197Appendix B. Traditional ETF Classification Dimensions203Appendix C. Comparison of Style (Growth/Value) Index Methodologies 215Appendix D. Table Comparing ETFS with Traditional Mutual Funds 217References 219Important Disclaimer 223Index 225
£31.19
McGraw-Hill Education - Europe Elliot Wave Techniques Simplified How to Use the
Book SynopsisThe Proven Trading Techniques Used by ProfessionalsâNow Simplified for Every Level of Trader Based on the principles of visionary analyst Ralph Nelson Elliott, the time-tested techniques youâll find in this book have helped successful traders navigate the waves of the financial market since the 1930s. Now you can apply these classic but complicated methods using a modern, simplified approach that will help you identify cycles, anticipate trends, and cash in on your trades. Developed and written by financial market expert Bennett A. McDowellâfounTable of ContentsAcknowledgmentsDisclaimer Foreword by Stanley Dash Introduction CHAPTER 1 Who Is Ralph Nelson Elliott? CHAPTER 2 Manias, Panics, Bubbles, and Crashes CHAPTER 3 Classic Elliott Wave CHAPTER 4 Classic Fibonacci Sequence CHAPTER 5 Modern Elliott Wave CHAPTER 6 Combining Classic and Modern Techniques for a Better Result CHAPTER 7 Using the McDowell Probability Matrix to Trust and Verify Signals CHAPTER 8 Real- Life Case Studies CHAPTER 9 A Student’s Perspective by Dean Jenkins APPENDIX A Resources APPENDIX B Suggested Reading and Education Glossary Notes Index
£57.74
McGraw-Hill Education - Europe The Warren Buffett Philosophy of Investment How a
Book SynopsisSee the worldâs #1 investor like never beforeâand learn how you can replicate his successMany books have been written about Warren Buffettâs value-investing strategy, and volumes more have been written about becoming a top-tier value investor. Even so, no one can touch the success Warren Buffett has achieved. Why? In this revealing examination of Buffettâs success, practitioner, professor, and bestselling author Ðlena Chirkova proposes the key to replicating his achievements is found in his acquisition practices as well as his investment strategy.In The Warren Buffett Philosophy of Investment, she looks at the man in full to piece together the framework leading to his unmatched wealth-generating prowess. The cornerstone of her study goes beyond investment theory to show Buffettâs core wealth drivers are his philosophies behind Berkshire Hathaway. From his decision to create a joint stock company (instead of a mutual fund) to his hands-off policy with acquTable of ContentsPreface viiAcknowledgments xiIntroduction 11 Forefathers 172 What Kind of Business Does Warren Buffett Like? 453 Warren Buffett’s Investment Principles 854 Comparing Buffett with Other Investors 1075 An Excursion Through Financial Theory and Corporate Finance with Warren Buffett 1356 The Use of Debt by Berkshire Hathaway 1697 Early Acquisitions: The Strategy Has Crystallized 1878 “Who Is the Fairest of Them All?”: The Role of Imagein Buffett’s Investment Strategy 2059 Buffett as a Strategic and Portfolio Investor 23110 Reputation at Work 25311 Beyond the Frontiers of Investment Theory 269Conclusion 283Appendix 289Bibliography 295Index 309
£28.79
McGraw-Hill Education - Europe Technical Analysis Explained Fifth Edition The
Book SynopsisThe guide technicians turn to for answers--tuned upto provide an advantage in today's global economyThe face of investing has significantly changed in the 30 years since this book's first publication, but one essential component of the markets has not--human behavior. Whether you're trading cornerstone commodities or innovative investment products, observing how investors responded to past events through technical analysis is your key to forecasting when to buy and sell in the future. This fully updated fifth edition shows you how to maximize your profits in today's complex markets by tailoring your application of this powerful tool.Tens of thousands of individual and professionalinvestors have used the guidance in this book to grow their wealth by understanding, interpreting, and forecasting significant moves in both individual stocks and entire markets. This new edition streamlines itstime-honored, profit-driven approach, while updating every chapter with new exampTable of ContentsPreface ixPart I: Trend-Determining Techniques1. The Definition and Interaction of Trends 32. Financial Markets and the Business Cycle 173. Dow Theory 294. Typical Parameters for Intermediate Trends 415. How to Identify Support and Resistance Zones 556. Trendlines 707. Basic Characteristics of Volume 978. Classic Price Patterns 1159. Smaller Price Patterns and Gaps 16610. One- and Two-Bar Price Patterns 18611. Moving Averages 20912. Envelopes and Bollinger Bands 23313. Momentum I: Basic Principles 24614. Momentum II: Individual Indicators 27915. Momentum III: Individual Indicators 31116. Candlestick Charting 34017. Point and Figure Charting 37318. Miscellaneous Techniques for Determining Trends 38319. The Concept of Relative Strength 40120. Putting the Indicators Together: The DJ Transports 1990–2001 423Part II: Market Structure21. Price: The Major Averages 43122. Price: Sector Rotation 45523. Time: Analyzing Secular Trends for Stocks,Bonds, and Commodities 47124. Time: Cycles and Seasonal Patterns 49925. Practical Identification of Cycles 52526. Volume II: Volume Indicators 53127. Market Breadth 560Part III: Other Aspects of Market Analysis28. Indicators and Relationships That Measure Confidence 59329. The Importance of Sentiment 61030. Integrating Contrary Opinion and Technical Analysis 63531. Why Interest Rates Affect the Stock Market 65332. Using Technical Analysis to Select Individual Stocks 67333. Technical Analysis of International Stock Markets 69434. Automated Trading Systems 71335. Checkpoints for Identifying Primary StockMarket Peaks and Troughs 739Epilogue 753Appendix: The Elliott Wave 755Glossary 761Bibliography 767Index 773
£70.54
McGraw-Hill Education - Europe Technical Analysis from A to Z 2nd Edition
Book SynopsisTable of ContentsIntroduction to Technical Analysis. Some History. The Human Element. Fundamental Analysis. The Future Can Be Found in the Past. The Weatherman. The Roulette Wheel. Computerized Trading. Price Fields. Charts. Line Charts. Bar Charts. Semi-Log Versus Linear Scaling. Volume Bar Chart. Other Chart Types. Periodicity. The Time Element. Support and Resistance. Supply and Demand. Traders' Remorse. Resistance Becomes Support. Review. Trends. Moving Averages. Time Periods in Moving Averages. Merits. Traders' Remorse. Indicators. Moving Average Convergence/Divergence (MACD). Leading Versus Lagging Indicators. Trending Prices Versus Trading Prices. Divergences. Market Indicators. Categories of Market Indicators. Line Studies. A Sample Approach. Conclusion. Reference. Absolute Breadth Index. Accumulation/Distribution Line. Accumulation Swing Index. Advance/Decline Line. Advance/Decline Ratio. Advancing-Declining Issues. Advancing, Declining, Unchanged Volume. Andrew's Pitchfork. Arms Index (Trin). Aroon. Average True Range. Bollinger Bands. Breadth Thrust. Bull/Bear Ratio. Candlesticks, Japanese. Canslim. Chaikin Money Flow. Chaikin Oscillator. Chande Momentum Oscillator. Commodity Channel Index. Commodity Selection Index. Cycles. Demand Index. Detrended Price Oscillator. Directional Movement. Double Exponential Moving Average. Dow Theory. Dynamic Momentum Index. Ease of Movement. Efficient Market Theory. Elliot Wave Theory. Envelopes (Trading Bands). Equivolume. Fibonacci Studies. Forecast Oscillator. Four Percent Model. Fourier Transform. Fundamental Analysis. Gann Angles. Herrick Payoff Index. Inertia. Interest Rates. Intraday Momentum Index. Kagi. Klinger Oscillator. Large Block Ratio. linear Regression Indicator. Linear Regression Slope. Linear Regression Trendlines. Market Facilitation Index. Mass Index. McClellan Oscillator. McClellan Summation Index. Median Price. Member Short Ratio. Mesa Sine Wave. Momentum. Money Flow Index. Moving Average Convergence/Divergence. Moving Averages. Negative Volume Index. New Highs-Lows Cummulative. New Highs-Lows Ratio. New High-New Lows. Odd Lot Balance Index. Odd Lot Purchases/Sales. Odd Lot Short Ratio. Odds Probability Cones. On Balance Volume. Open Interest. Open-10 Trin. Option Analysis. Overbrought/Oversold. Parabolic Sar. Patterns. Percent Retracement. Performance. Point and Figure. Polarized Fractal Efficiency. Positive Volume Index. Price and Volume Trend. Price Channel. Price Oscillator. Price Rate-of-Change. Projection Bands. Projection Oscillator. Public Short Ratio. Puts/Calls Ratio. Qstick. Quadrant Lines. R-Squared. Raff Regression Channel. Random Walk Index. Range Indicator. Rectangle. Relative Momentum Index. Relative Strength, Comparative. Relative Strength Index. Relative Volatility Index. Renko. Speed Resistance Lines. Spreads. Standard Deviation. Standard Deviation Channel. Standard Error. Standard Error Bands. Standard Error Channel. Stix. Stochastic Momentum Index. Stochastic Oscillator. Swing Index. Tema. Three Line Break. Time Line Break. Time Series Forecast. Throne Levels. Total Short Ratio. Trade Volume Index. Trendlines. Trix. Typical Price. Ultimate Oscillator. Upside/Downside Ratio. Upside/Downside Volume. Vertical Horizontal Filter. Volatility, Chaikin's. Volume. Volume Oscillator. Volume-Rate-of-Change. Weighted Close. Wilder's Smoothing. Williams's Accumulation/Distribution. Williams's %R. Zig Zag.
£32.79
McGraw-Hill Education - Europe McGrawHill Education 400 MustHave Words for the
Book SynopsisPublisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.We want to help you score high on the TOEFLWe've put all of our proven expertise into McGraw-Hill: 400 Must-Have Words for the TOEFL, 2nd Edition, to make sure you're fully prepared for this difficult exam. With this updated and expanded guide,you'll get essential skill-building techniques and strategies created by leading ESL educators. You'll also get 410 commonly tested words, more than 150 activities and exercises, and a free Language Lab app to help you study. With McGraw-Hill: 400 Must-Have Words for the TOEFL, we'll guide you step by step through the essential vocabulary--and give you the tools you need to improve your score on the TOEFL.This edition includes:More than 400 important words for the TOEFL, with the addition
£15.29
McGraw-Hill Education - Europe BrainScripts for Sales Success 21 Hidden
Book SynopsisThe newest, most successful strategies for landing the saleâbased on the latest discoveries in neuroscience and consumer psychology BrainScripts for Sales Success explains consumer psychology to teach you how to personalize and enhance an approach and use basic, primal responses that are subtle but extremely effective.You'll learn how to use the powerful emotion of fear to convince stubborn prospects, make prospective customers successfully demonstrate the product inside their heads before they spend a penny to buy it, use speaking patterns that build desire for the product or service, and much more."A masterpiece! This is one of those rare books that I wish wouldn't get published. This gem will become the new sales bible."Dr. Joe Vitale, author of Hypnotic Writing and There's A Customer Born Every MinuteâœRead it and sell moreâitâs just that simple.âRoger Dawson, author of Secrets of Power NegotiatingTable of ContentsDrew’s Welcome Message xiAcknowledgments xvPreface xviiChapter 1 Introducing Consumer Psychology to Sales 1Chapter 2 The BrainScripts X-Ray: Here’s What the Inside of Your Prospect’s Brain Looks Like 7Chapter 3 BrainScripts: 21 Hidden Principles of Consumer Psychology for Winning Customers and Smashing Sales Records 15BrainScript 1 The Psychology of Inoculation:How to Use Devilishly Effective Preemptive Strikes to Quash Your Competition 16BrainScript 2 The Psychology of Sensory-Specific Language: How to Direct Hollywood-Style Movies Inside Your Prospects’ Heads 25BrainScript 3 The Psychology of Credibility Transfer:How to Borrow Believability from Others toEnhance Your Own 31BrainScript 4 The Psychology of the T-Model:How to Craft Your Pitch for Your Prospects’ Stage of Awareness 42BrainScript 5 The Psychology of Social Proof:How to Tap into a Prospect’s Survival Mechanism to Turn Mistrust into Sales 48BrainScript 6 The Psychology of Fear:How to Scare Up More Sales 59BrainScript 7 The Psychology of the Means-End Chain:How to Sell More by Accessing Your Prospect’s Value System 71BrainScript 8 The Elaboration Likelihood Model:How to Use Two Different Persuasion Styles and When to Use Each One 82BrainScript 9 The Psychology of Belief Reranking:How to Change the Way Your Prospects Think About Your Product 93BrainScript 10 The Psychology of Comparison:How to Profit from Peer Pressure 107BrainScript 11 The Psychology of Liking:How to Make Prospects Like You and Hand You Their Money 118BrainScript 12 The Psychology of Authority:How to Crack the Code of Credibility 128BrainScript 13 The Psychology of Reciprocation:How to Use Obligation to Stimulate Action 132BrainScript 14 The Psychology of Commitment/Consistency:How to Make It Uncomfortable for Them Not to Buy 136BrainScript 15 The Psychology of Scarcity:How to Use Real or Perceived Limitations to Stimulate Action 140BrainScript 16 The Psychology of Examples VersusStatistics: How to Know Which to Use and When 145BrainScript 17 The Psychology of Message Organization:How Simplicity Can Boost Your Sales 150BrainScript 18 The Psychology of Ego Morphing:How to Get Prospects to Identify with Your Products 160BrainScript 19 The Psychology of Redundancy:How to Use It to Make Your Message tick Like Epoxy 171BrainScript 20 The Psychology of Message Sidedness:How Pulling Back the Horse’s Lips Can ncrease Desire for Your Product 175BrainScript 21 The Psychology of the Length-Implies-Strength Heuristic: It Must Be True Because He’s Saying So Much 181Epilogue 185Index 190About the Author 199
£22.09
McGraw-Hill Education - Europe How to Succeed with Continuous Improvement A
Book SynopsisYour organizational transformation begins here!Comprehensive, detailed, and easy to read and understand, How to Succeed with Continuous Improvement takes you through a real-life case study of one organizationâs journey to a world-class continuous improvement process. Joakim Ahlstromâone of the worldâs most respected continuous improvement expertsâserves as your coach. He first helps you decide whether you want to embark on the continuous improvement journey and takes you through the entire process step by step, all the way through generating remarkable business results with his unique methods. In each chapter, Ahlstrom describes a specific stage of the transformation story and provides a clear analysis of each one to help you apply his methods in your own company. In no time youâll grasp all the concepts you need to know. How to Succeed with Continuous Improvement covers it all, including: How to shift mindsets and behaviors using the ofTable of ContentsForeword by Karen Martin, Shingo Award–Winning Authorof The Outstanding Organization ixThe Problems and How Everything Started 3Analysis of the Problem 13The Activities That Started the Improvement Work 15Analysis of the Activities 35Results and Success Factors 41Analysis of the Results 53Successful Improvement Leadership 55Analysis of the Leadership 69Spreading the Continuous Improvement Culture 71Analysis of Spreading the Culture 75Starting Your Journey Toward Being the Best in the World (Practical Section) 77Current State Analysis of Your Improvement Work 81Sustaining the Continuous Improvement Culture and theFive Cultural Pitfalls Preventing You from Succeeding 85Epilogue 105Additional Reading 107Your Own Reflections and Improvements 109
£17.84
McGraw-Hill Education - Europe Bank Valuation and Value Based Management Deposit
Book SynopsisThe definitive guide to complying with the brand-newBasel III requirements and creating sustainable valueWith the Final Standard of Basel III published and implementation deadlines set, there's no better time for the revised and updated edition of the cornerstone resource bankers, bank regulators, auditors, and risk managers worldwide rely on--Bank Valuation and Value-Based Management. Whether you're complying with the new standards of practice, valuing a bank, or searching forsustainable value creation, you can do it quicker and more effectively with the insight only Jean Dermine can offer.Renowned for his expertise in asset and liabilitymanagement, European financial markets, and banking theory, Dermine provides the most comprehensivereference available on the essence of banking--asset-liability management, with particular focus on an institution's banking book. Along with an in-depth exploration of what drives value in a bank, he equips you with his personaTable of ContentsIntroduction viiAcknowledgments ixChapter 1Discounting, Present Value, and the Yield Curve 1Chapter 2Coupon Bond Rate, Zero-Coupon Bond Rate, Forward Rates, andthe Shape of the Yield Curve 14Chapter 3Statistics: A Review 23Chapter 4The Economics of Banking and a Bank’s Balance Sheet and Income Statement 32PART ONE: BANK VALUATIONChapter 5The Valuation of Banks, Part 1 44Chapter 6The Valuation of Banks, Part 2 70Chapter 7Economic and Strategic Drivers of Bank Valuation 93Chapter 8Valuation of Fee-Based Activities 110PART TWO: VALUE-BASED MANAGEMENTChapter 9Value-Based Management in Banking: An Introduction 126Chapter 10Fund Transfer Pricing: Foundation and Advanced Approaches 145Chapter 11Deposit Pricing and Repurchase Agreements 172Chapter 12Capital Regulation (Basel I), Economic Capital Allocation, and LoanPricing I (the Equity Spread) 183Chapter 13Capital Regulation (Basel II) 200Chapter 14Loss Given Default and Provisions on Nonperforming Loans 214Chapter 15Loan Pricing II, Loan Loss Provisions on Performing Loans, and Estimates of Probabilities of Default 226Chapter 16Securitization 245PART THREE: RISK MANAGEMENTChapter 17Risk Management in Banking: An Overview 262Chapter 18The Control of Interest-Rate Risk on the Banking Book, Part 1:The Earnings at Risk 268Chapter 19The Control of Interest-Rate Risk on the Banking Book, Part 2:The Economic Value at Risk 281Chapter 20Value at Risk in the Trading Book: The Aggregation of Risks 301Chapter 21Liquidity Risk and Value Creation 320Chapter 22The Basel III Global Regulatory Framework for More Resilient Banks and Banking Systems 336Chapter 23Credit Risk Portfolio Diversification: Credit Value at Risk 346Chapter 24Marginal Risk Contribution, Diversification, and EconomicCapital Allocation 369Chapter 25Forwards, Futures, Swaps, and Options: Counterparty Risk 384Chapter 26Credit Derivatives 404Chapter 27Operational Risk 418PART FOUR: SPECIAL TOPICSChapter 28Islamic Banking, Interest-Free Banking 430Chapter 29Prudential Regulations, Safety Nets, and Corporate Structure of International Banks (Branches versus Subsidiaries) 435Glossary 458Solutions to Exercises 474References 497Index 509
£102.74
McGraw-Hill Education - Europe The Whole Brain Business Book Second Edition
Book SynopsisOUTTHINK, OUTPACE AND OUTPERFORM THE COMPETITIONNow revised and updated with new applications and practical tools to better use your brain in businessIf you think your business canât get any better, think again. Thanks to the power of Whole Brain Thinking, you can apply what we know about thinking and the brain to transform your organization at every level. Whether youâre struggling to keep up with a changing market, stuck with a tired business model, or challenged by difficult colleagues, the proven methods in this updated guide will help you to: IDENTIFY how you and others prefer to think IMPROVE your communication skills INSPIRE creative thinking in yourself and others INNOVATE faster and work more efficiently IMPLEMENT changes throughout your organization INCREASE productivity and beat the competition Every business runs on thinking. This book gives you practical tools to assess othersâ mindsets and get moreTable of ContentsPREFACE TO THE SECOND EDITION ACKNOWLEDGMENTS INTRODUCTION PART 1THE WHOLE BRAIN FRAMEWORKCHAPTER 1 Every Business Runs on Thinking CHAPTER 2 Making Sense of Thinking: A Practical Organizing Principle for Business 15CHAPTER 3 Getting Smart About Work: Your Thinking Preferences, Your Competencies, and Your Career 27CHAPTER 4 What You Need to Know So You Can Grow: Becoming a Whole Brain Thinker 45CHAPTER 5 Expect Difference, and Then Take Advantage of It! 61CHAPTER 6 Getting More Satisfaction from Work: Why “Smart” Is Relative 77 PART 2WHERE THINKING MEETS THE BOTTOM LINECHAPTER 7 Becoming a Thinking Manager: How to Get Results from Cognitive Differences 101CHAPTER 8 Communicating Across Thinking Styles: How to Break Through the Mental Static 123CHAPTER 9 Getting Work Done: Motivating, Delegating and Managing in All Directions 137CHAPTER 10 Productivity Through Fit: Individual, Job, and Assignment Alignment 149CHAPTER 11 Growing Yourself and Others: Developing, Coaching, and Mentoring with Thinking and Learning in Mind 161CHAPTER 12 Teams that Work: Getting Advantage from Difference 175CHAPTER 13 Influencing, Getting Buy- In, and Connecting with Your Customers: Thinking Behind the Pitch 191 PART 3LEADING THE WAY THROUGH BUSINESS COMPLEXITIESCHAPTER 14 Whole Brain Leadership: The Secret to Thriving in Today’s World 203CHAPTER 15 Making Vision and Values Actionable: How to Align Any Business for Optimum Performance 213CHAPTER 16 The Essential Shift to Strategic Thinking: Making Strategic Planning Pay Off 229CHAPTER 17 Reorganization That Really Works: Energizing for Breakthrough Business Outcomes 241CHAPTER 18 Dealing with Disruption: When Business Adversity, Risk, or Crisis Strikes 251CHAPTER 19 Making Change Work: How to Break Through the Mindset Barrier 261CHAPTER 20 How CEOs Think and Lead: Insights from Research on CEOs Around the World 273 PART 4TAPPING INTO BREAKTHROUGH THINKINGCHAPTER 21 Increasing Business Creativity and Innovation—Head First 293CHAPTER 22 Getting Business Results from Creative Thinking 311CHAPTER 23 Want Enterprise- wide Innovation? Make Creativity a Core Competency for Every Job Across the Business 331 PART 5 PERSONAL GROWTH THROUGH WHOLE BRAIN THINKINGCHAPTER 24 Stretching Your Thinking and Overcoming Mental Blind Spots 347CHAPTER 25 Entrepreneurial Thinking: What It Is, Why You Need It, and How to Develop It 361CHAPTER 26 Breaking Down the Barriers to Whole Brain Growth 377 AFTERWORD 387APPENDIX A HBDI Profile Interpretation Guide 389NOTES 391INDEX 399
£21.59
McGraw-Hill Education - Europe The Network Always Wins How to Influence
Book SynopsisThe Definitive Business Guide to Surviving and Innovating in the Digital AgeThe world is changing faster than ever. With the rise of new digital markets and the consequent network-ization of our environment, the phrase âœThe customer is always rightâ takes on a whole new meaning. This powerful guide from serial entrepreneur and radical innovation consultant Peter Hinssen shows you how to keep your company up to speed with your market, engage with customers at a time when loyalty keeps fading into the background, and transform your organization into a network in order to thrive in this era of digital disruption.The Network Always Wins provides step-by-step strategies to help you: Reinvent your companyâeven after the market has flipped Tap into the force of the networkâand survive in a market characterized by speed, uncertainty, and complexity Maintain relevanceâand stay on top of emerging trends Connect with yTable of ContentsAcknowledgments ixPreface xiLet’s Get Started xvCHAPTER 1 THE AGE OF UNCERTAINTYThe Theory of Everything 2The RAND Corporation 3The Ultimate Model 6Stepping into the Unknown 6VUCA 8VACINE 9CHAPTER 2 SPEED, AND WHY THE THEORY OF RELATIVITY MATTERSA Brief History of Time 14Speed 14Faster, Faster, Faster 14The Era of Now 15Clock Speeds 16Internal Clock Speed 17The Clock Speed Conundrum 18The Theory of Relativity 19Breaking the Sound Barrier 20CHAPTER 3 LINEARITY IS DEADChasing Simplicity 24Linear Systems 25Dynamic Systems 26New Language of Systems 28Complex Adaptive Systems 29Entropy 30Schrödinger’s Cat 31Depressed Yet? 31The Age of Networks 32The Core Vocabulary of Complex Systems 33Scale-Free Networks 35Conclusions 36HOW THE MEDIA DISCOVERED NETWORKS 37CHAPTER 4 INFORMATION BECOMES A FLOWIt’s a Small, Small World 44Flow of Magic 45Information Becomes a Flow 46Information Theory 47The Signal and the Noise 48The Gambling Connection 50The Gambler’s Fallacy 52The Signal and the Noise, 2.0 52The Little Elephant 53The Mathematics of War 54Graphs Rule The World 56The Rich Club 58Leverage the Power of Networks 60The Topology of Your Organization 64EDUCATION IN THE AGE OF NETWORKS 67CHAPTER 5 WHEN MARKETS STOP BEING MARKETSBook Bind 79The Original Speedboats 80The (Old) Heart of Marketing 81Consumers Take Over 82Good Clean Funnel 83A Real-Life Mad Man 84Disruptive Forces 85Don and Martha 86From Firefly to Amazon 88Recommendations 89The Second Life of Netfl ix 90Getting Personal 91The Popcorn Experiment 92Unconscious Branding 93Fear, Trust, and Hormones 94Markets are Becoming Networks 95The Tribe Has Spoken 96The Agency Will Do All That 97The Paradox of Choice 99Conclusion 99They Bought a Zoo 102Watching Water Boil 103THE ERA OF NETWORKED HEALTH 105CHAPTER 6 WHEN ORGANIZATIONS BECOME NETWORKS OF INNOVATIONGeneration N 115Org Charts and Their Discontents 116Reimagining Careers 117Relevance Replaces Loyalty 118The Antihierarchy 120The Opposite of Fragile 121Both Wave and Particle 123Conway’s Law 125Build Fluid Organizations 126CHAPTER 7 CREATION AND DESTRUCTIONBroken Halos 130Built to Last 130Creative Destruction 131Phoenix from the Ashes 133The Halo Effect 134Written in the Stars 135Building Stellar Companies—and Black Holes 136CHAPTER 8 STRATEGY FOR THE AGE OF NETWORKSFun with Creeping Death 140Frozen, Fluid, Rigid, and Superfluid 142Fluidity and Start-Ups 144The Thermodynamic Cycle of Organizations 145The Triune Brain 147The Triune Networks 149Why Start-Ups Are Magic 150Industry Disruption 153It Takes a Network to Fight a Network 154The Golden Rule 155The Holy Trinity in the Age of Networks 156Waves of Disruption 160The Age of Networks 161Epilogue 163Endnotes 171Sources 183Index 187About the Author 203
£31.19
McGraw-Hill Education - Europe Management Lessons from Taiichi Ohno What Every
Book SynopsisThe 15 most powerful practices for guiding breakthrough productivity improvements in any companyManagement Lessons From Taiichi Ohno provides firsthand knowledge of the tools, techniques, and challenges to implementing the Lean values of the Toyota Production System (TPS) in an organization. Takehiko Harada spent four decades applying Lean principles at Toyota with Taiichi Ohno, and the motivating insights he shares on maintaining a Lean culture are peerless.More than a set of rules for managers and executives to implement, this personal guidebook is from the heart in an attempt to see other companies enjoy the rewards of the TPS values Toyota leaders dedicated their lives to serving. It puts you in touch with the actual people who learned the key to success is creating a workforce of smiling employees who find purpose to their work. Real-world examples from Toyota as well as other companies striving to practice TPS/Lean fully demonstrate: Table of ContentsTranslator’s Notes and Insights ix Introduction 1 CHAPTER 1: Learning from Mr. Taiichi Ohno Lesson 1: No One Really Understood What I Was Saying, So I Had to Go to the Gemba and Give Detailed Instructions 7 Lesson 2: Kaizen Equals Getting Closer to the Final Process 11 Lesson 3: You Need by the Line Only the Parts for the Car You Are Assembling Now 17 Lesson 4: Building in Batches Stunts the Growth of Your Operations (Don’t Combine Kanbans and Build a Group of Them) 20 Lesson 5: Nine Out of Ten, One Out of Ten 24 Lesson 6: The Foreman or Leader Is the One Who “Breaks” the Standard (When You Make an Improvement and You Can Take Out One Person, Give Up Your Best Person) 29 Lesson 7: Multiskilling Means Learning the Next Process—Keep It Flowing Until You Reach the Last Process 32 Lesson 8: What’s That Red Circle on the Top Right of That Graph? 35 Lesson 9: Are You as the Manager Having Them Do It, or Are They Just Doing It Their Way? Which Is It, Man? 39 Lesson 10: Standard Work for the Andon Is, “Go There When It Flashes” 42 Lesson 11: Standard Work Is the Foundation of Kanban 45 Lesson 12: When the Worker Pushes the Start Button, He Has Stopped Moving. Can’t You Guys Figure Out a Way for Him to Push Start While Still Moving? 49 Lesson 13: You Bought an Expensive Machine, and Now You Want an Expensive Foreman or Engineer to Run It? Are You Mad? 52 Lesson 14: Engineers in Production Become the Horizontal Threads in the Cloth 55 Lesson 15: The Lowest Kanban Quantity Should Be Five 60 CHAPTER 2: The Role of the Top The Management and Structure Needed to Have a Successful Toyota Production System Deployment 65 The Role of Top Management: People Who Can Change the Structure (Rules, Organization, and Operations) Based on Changes the Production Environment Faces 70 The Foundation of Operations: How the Top Should Look at Things from Four Perspectives 72 CHAPTER 3: The Role of Management: Enable Your Employees to Do the Work Well To All You Managers Out There 81 Managers Are There to Create an Environment in Which Increases in Flow Happen 84 Giving Authority: Growing People You Can Empower 89 Management Should Make Workplaces That Motivate People to Work and Sustain the Motivation 98 CHAPTER 4: If You Respect Other People, They Will Trust You Talk to the Top People and Other Expatriates About Their Experience 120 Think of Managing an Overseas Plant as a Three-Story Building 121 Make an Environment Where It’s OK to Say, “I’m Sorry” 127 Make the Toyota Production System a Pillar of the Management of the Entity 129 Be Proactive in Encouraging the Toyota Production System Inside and Outside Your Company 132 Choose a Local Manager for Working with Suppliers 134 How to Deploy the Toyota Production System in Suppliers 137 Top Management Must Visit and Coach Suppliers at Least Three Times a Year 139 The Factory Must Be Run by Local Management, Starting with the Factory Manager and All the Way Down 141 Make Japanese the Offi cial Company Language 143 Become an Executive Who People Can Trust. Respect Othersand They Will Trust You 145 Afterword: To Those Top Managers Who Are Thinking of Applying the Toyota Principles to Make a Wonderful Operation 151 Index 157
£31.19
McGraw-Hill Education - Europe A Managers Guide to SelfDevelopment
Book SynopsisA Manager's Guide to Self-Development has become the indispensable guide for building management skillsNow in its sixth and substantially revised edition, this practical self-development guide helps new and experienced managers and leaders to improve their performance, advance their careers and realize their full potential. It provides: A complete picture of the managerial skills and competencies required from change management to coaching A flexible, self-development programme to do alone, with a colleague, or in a group Part Two introduces a framework of 11 key managerial qualities. The diagnostic exercises help you to discover your strength and weaknesses, and identify your goals for self-development. Key features: Part Three features more than 55 practical activities, with references and follow up activities to help you develop your skills and abilities 4 new activities including Planning & Decisions MakTable of ContentsPart 1IntroductionChapter 1The Philosophy of this BookChapter 2How this Book WorksPart 2Planning Your Self-development Chapter 3A Career/Life-Planning ActivityChapter 4The Qualities of Successful Managers and LeadersChapter 5Where to Start? Assessing your Learning PrioritiesChapter 6How to Select and Use the Activities Part 3Activities for Management Self-developmentActivity 1Know Your FactsActivity 2NetworkingActivity 3Managing Your TimeActivity 4Keeping Up to DateActivity 5Find a MentorActivity 6Communication ToolsActivity 7Facts and AssumptionsActivity 8Personal JournalActivity 9Use Your PowerActivity 10Differences and DiscriminationActivity 11Political AwarenessActivity 12Credulous ListeningActivity 13Decision MakingActivity 14Planning and Decision MakingActivity 15Role Set AnalysisActivity 16Planning ChangeActivity 17Catastrophic ContingenciesActivity 18Critical ThinkingActivity 19Reflective PracticeActivity 20 Asserting Yourself Activity 21Handling ConflictsActivity 22Getting the Best Out of GroupsActivity 23What Are You Like?Activity 24Getting to Know YouActivity 25Getting to YesActivity 26Collaborative WorkingActivity 27Be a Coach!Activity 28 Virtual LeadershipActivity 29 The Saturated LifeActivity 30Difficult SituationsActivity 31Are You Stressed?Activity 32Treat Yourself WellActivity 33RelaxationActivity 34FitnessActivity 35Manage Your FeelingsActivity 36Stability ZonesActivity 37The Virtual RevolutionActivity 38Be Your Own Personal TrainerActivity 39Who's the Boss?Activity 40Practising ChangeActivity 41Action PlanningActivity 42ImagingActivity 43Managing UpwardsActivity 44Beyond 'Yes ... But ...'Activity 45Generating New IdeasActivity 46Approaches to CreativityActivity 47Attribute AlternativesActivity 48Your Multiple IntelligencesActivity 49Coping with ComplexityActivity 50Just a MinuteActivity 51A Helicopter MindActivity 52Managing Your DependencyActivity 53Learning to LearnActivity 54Study SkillsActivity 55Your Learning CycleActivity 56Conversations with YourselfActivity 57Backwards Review Part 4 Trainer's Guide
£27.54
McGraw-Hill Education - Europe Knockout CV
Book Synopsis"John Lees is a purveyor of sound, no nonsense career advice which delivers results, whatever your age or status."Carol Lewis, Business Features Editor, The TimesIt doesn't take months to learn how to write a CV that works, but it does take a few hours. This book is designed to take you through that process quickly, taking some short cuts, encouraging your readers to say one simple word: "yes".Features: Step by step approach to building a CV from scratch Detailed advice on getting bullet points and the profile right Example CVs, including entry level and executive CVs Demystifying of CV formats and styles, including 'hybrid', competency-based and functional CVs Drawing on over 25 years' experience of training recruiters, John Lees, author of the bestselling How To Get A Job You'll Love, is one of the UK's best known career strategists. In Knockout CV he shows you how to Table of ContentsForeword by Penny de Valk, CEO of Fairplace CedarAbout the Author AcknowledgementsOverview: Composing your CV from back to frontList of Downloadable Documents & CVsWhy you should read this bookMaking your CV work for youYour CV and your job searchThe essentials of a knockout CVCataloguing your materialChoosing the right CV format Structuring your CV to match your circumstancesThe mix & match CVConstructing your job-by-job history: turningevents into evidenceWriting about achievementsThe art of profile writingGetting more out of your profileFine tuning page 1FAQs and checklists for your final edit Market testing your CV and working with recruitment consultanciesSpeculative and cover lettersCompleting application forms Appendix: employer responses to the CV survey
£10.79
McGraw-Hill Education - Europe Knockout Interview
Book SynopsisWhy do you want to leave your current role?Where have you had to work under pressure?If our roles were reversed, what questions would you ask?Tough questions like these can unnerve even the most confident jobseeker, proving that itâs not always the best candidate who gets the job, itâs the best interviewee.Whether a first-time jobseeker, career-changer, or returning after a break, Knockout Interview is your indispensable toolkit.Now thoroughly revised and updated to reflect todayâs demanding job market, featuring:â 125 of the most common interview questionsâ A âfast-trackâ preparation option if your interview is TOMORROW!â More sample answers to challenging questionsâ New insights into what goes wrong in an interview and why"This book is a fantastic way to develop your interview capability, giving yourself the bTable of ContentsUnderstanding the world of job interviewsThe secrets of interview preparationDecoding the jobInitial impactShow and tellBeing brilliant in short burstsFitting inCommunicating motivationTricky interview structures and methodsShowcasing your competenciesDifficult and wildcard questionsYour questionsTowards the finishing line
£10.79
Random House The Empty Raincoat
Book Synopsis*Can you find the way to Davy''s bar? *Do you know the Doughnut principal? *How do you make a Chinese contract? The changes which Charles Handy foresaw in THE AGE OF UNREASON are happening. Endless growth can make a candyfloss economy, and capitalism must be its own sternest critic. Handy reaches here for a philosophy beyond the mechanics of business organisations, beyond material choices, to try and establish an alternative universe where the work ethics can contain a natural sense of continuity, connections and a sense of direction. We are now a world of shareholders, but everyone has a stake in the future. With warmth, wit and the most challenging insights, Charles Handy seeks to turn paradox into real progress.Trade ReviewIf you are part of, think about, care about or are in any way influenced by the world of work, and who is not, this powerful and moving book is for you -- Sir Graham Day * Financial Times *A necessary and important contribution to our understanding of the way we live now -- Hamish McRae * Director Magazine *
£13.49
Random House Myself and Other More Important Matters
Book SynopsisCharles Handy is perhaps best known outside the business world as a wise and warm presenter of Radio 4''s ''Thought for the Day''. Long recognised as one of the world''s leading business thinkers (over a million copies of his books have been sold around the world), in Myself and Other More Important Matters he leaves the management territory he has so effectively and influentially mapped in the past to explore the wider issues and dilemmas - both moral and creative - raised by the turning points of his long and successful life.Here he investigates the big issues of how life can best be lived as they have emerged from the unfolding of his life and his unique and influential understanding of what really matters.From supplying oil by boat to an area larger than England as a bullish young Shell executive in Borneo to realising that there was a big difference between describing the development of a ''portfolio'' life (made up of a variety of activities for a range of purpoTrade Review[Goes] deeper into the heart of business than almost any book that tackles the subject head on ... A compelling, touching and finally inspiring journey ... To paraphrase TS Eliot, his remarkable achievement is to bring us back to our starting point - but allow us to recognise the place for the first time * Observer *Highly readable ... A wise work from which we will all learn * Sunday Times *Handy at his best; humane, thoughtful and serious * Financial Times *His writing is both spiritual ... and practical: he makes you want to do something about your life, and at the same time convinces that you can, and furnishes you with some good examples of how to go about it ... So much of it will strike home ... Real inspiration ... excellent advice * Times Educational Supplement *Charles Handy is a true statesman in the field . . . a wizened dean of faculty for the world of independent thinkers -- Jim Collins, author of Good to Great
£14.39
