Business, Finance & Law Books
McGraw-Hill Education From Impressed to Obsessed 12 Principles for
Book SynopsisIf youâre aspiring to satisfy your customers, then youâre aspiring to mediocrity. Thatâs the fascinating premise of From Impressed to Obsessed, a book that will fundamentally change how you think about creating a successful, beloved business.Acclaimed customer experience expert Jon Picoult explains why building customer loyalty requires leaving indelible positive impressions on everyone you work withânot just shaping their experiences, but also shaping their memories. Picoult explores the cognitive science behind great customer experiences, pinpointing the breakthrough, psychology-based strategies that both industry leaders (like Apple, Disney, and Southwest Airlines) as well as fast-growing startups (like BILT and Framebridge) use to shape peopleâs perceptions and sculpt unforgettable impressionsâthereby turning more sales prospects into customers, and more customers into obsessed brand ambassadors.Packed with intriguTable of ContentsAcknowledgments Introduction PART ONECUSTOMER EXPERIENCE DEFINEDCHAPTER 1 Lessons from Wrap Rage CHAPTER 2 Know Your Customer PART TWOTHE CASE FOR CUSTOMER EXPERIENCECHAPTER 3 The Economic Calculus CHAPTER 4 The Competitive Bar PART THREESTAGING A GREAT EXPERIENCECHAPTER 5 Onstage and Backstage CHAPTER 6 The Choreography PART FOURTHE 12 PRINCIPLES FORCREATING LIFELONG FANSCHAPTER 7 Create Peaks and Avoid Valleys CHAPTER 8 Finish Strong CHAPTER 9 Make It Effortless CHAPTER 10 Keep It Simple CHAPTER 11 Stir Emotion CHAPTER 12 Give the Perception of Control CHAPTER 13 Be an Advocate CHAPTER 14 Create Relevance CHAPTER 15 Pay Attention to the Details CHAPTER 16 Personalize the Experience CHAPTER 17 Deliver Pleasant Surprises CHAPTER 18 Recover with Style PART FIVETHE POWER OF THE PRINCIPLESCHAPTER 19 Great Performances CHAPTER 20 Start Impressing Want More? Notes Index
£19.79
McGraw-Hill Education McGraw Hill Chemistry Review and Workbook
Book SynopsisThe ideal tool for sharpening your chemistry skills!This review guide and workbook will give you everything you need to excel in your high school classwork and on standardized tests. Clear and concise explanations walk you step by step through each essential chemistry concept. 500 practical review questions, in turn, provide extensive opportunities for you to practice what youâve learned. If you are looking for material based on national or state standards, this book is your ideal study tool!Features: Designed to help you excel in the classroom and on standardized tests Concise, clear explanations offer step-by-step instruction so you can easily grasp key concepts 500 review questions provide extensive opportunities for you to practice what youâve learned Aligned to national standards, including the Common Core State Standards, as well as the standards of non-Common Core states and Canada
£11.87
McGraw-Hill Education Understanding Stocks Third Edition
Book SynopsisThe bestselling stock-investing guideârevised and updated to improve your performance in todayâs world of long-term investing and short-term tradingThereâs never been a better time to get into stocks. New technologies provide tools and equipment for novices that previous generations of investors and traders didnât even dream of.The go-to guide for beginners, Understanding Stocks, provides everything you need to start out strong. From opening an account to evaluating stocks to making trades, it covers all the fundamentalsâmarket language, players, rules, strategies, and environmentâand helps you build a solid portfolio by developing the right balance between risk and reward. This updated third edition includes brand-new chapters on: Risk management Identifying winning stocks Testing your trading strategy Bitcoin and alternative investments Ways to read the market quickly and accurately Technical and fundam
£16.19
McGraw-Hill Education Work Better Together How to Cultivate Strong
Book SynopsisPower your business culture with strong workplace relationshipsâand watch productivity and profitability soar For years, companies have been implementing programs that promote social responsibility and improve employee health, both of which benefit the financial bottom line. Now itâs time to focus on positive social interactions and relationships in the workplace. Why? Research shows that authentic, trust-based relationships increase job satisfaction, engagement, productivity, and retentionâand even decreased healthcare costs. In Work Better Together, two experts from Deloitte explain how working remotely, over-relying on digital communication, and always being âœonâ is fast-increasing feelings of isolation and burnoutâand how a work culture driven by quality relationships can reverse these trends. The authors show how to cultivate positive relationships by:Focusing on self-care, such as physical health, quality sleep, and taki
£20.69
McGraw-Hill Education GoalsBased Investing A Visionary Framework for
Book SynopsisRaise your investing game to a new level with the latest investing strategies, methods, and productsThe wealth management industry has undergone a major transformation over the last decade, including increased concerns and skepticism from investors, the growth of robo-advisors, product evolution, and an evolving value propositionâin addition to geopolitical risks, increased correlation across asset classes, changing demographics, and social tensions. Concepts like âœModern Portfolio Theoryâ arenât modern anymore, and even Post-Modern Portfolio Theory has become passÃ.To succeed in todayâs complex, uncertain world of investing, you need go beyond plain vanilla stocks, bonds, and mutual funds and embrace the latest investing tools and techniques. Goals-Based Investing is an unparalleled guide to: The limitations of modern portfolio theory Behavioral financeâovercoming biases The role and use of alternative investments in buil
£20.69
McGraw-Hill Education The Winning Link A Proven Process to Define Align
Book SynopsisGive ownership of business strategy to every employee at every level of your organizationYou have a great product. You have top-notch talent. You have a process thatâs been carefully mapped out. So, whatâs missing? Executive, speaker, and leadership authority Billy Ray Taylor points to a lack of clarity on strategy that makes it impossible for your employees to understand how their activities fit within the companyâs overall vision and to take true ownership of their careers.In this groundbreaking guide, Taylor reveals how his proprietary LinkedX Process can help your organization cultivate "extreme ownership" at every level, from top management to front-line employees. Each chapter clearly covers one of the five steps of the Process, providing an actionable roadmap to reaching clearly defined benchmarks and turning them into winning practices.Taylor's proven program will show you how to:Build and deploy a clear, purpose-driven strategy with c
£19.79
McGraw-Hill Education Quantitative Equity Portfolio Management Second
Book SynopsisConstruct and manage a high-performance equity portfolio using today's most powerful quantitative methodsThe classic guide that taught a generation of investors how to build high-yield quant portfolios, Quantitative Equity Portfolio Management has been fully updated with new data, research, information, and insights, along with the latest, most powerful quantitative tools and methods.Renowned quant experts Ludwig Chincarini and Daehwan Kim walk you through the foundational principles of quantitative active management and explain how to build an equity portfolio using those powerful concepts. They provide clear explanations of all the topics you need to knowâfrom basic models, factors and factor choice, and stock screening and ranking to fundamental factor models, economic factor models, and forecasting factor premiums and exposures. Inside, youâll find:Proven methodology for creating an equity portfolio that maximizes returns and minimizes ris
£65.24
McGraw-Hill Education Bridge the Gap Breakthrough Communication Tools
Book SynopsisTap the psychology of human connection to drive meaningful workplace communicationHuman beings are born to connectâbut in todayâs increasingly polarized world, weâre losing sight of the importance of building and maintaining professional relationships. And thatâs bad for business.In Bridge the Gap, two prominent Fortune 500 coaches explore how your biology and biography define and refine your behavior in relationships where you struggle to connect. Focusing on personal responsibility and awareness, meta-cognition, and curiosity, they provide a reliable and replicable framework to enhance open communication. And they illuminate the inner workings of the human brain and mind, and how they impact the way you connect, communicate, and collaborate.Inside, youâll find eye-opening techniques to help you: Master your biological reactions when pressure, stress, and anxiety hijack your efforts to connect Understand how you and others can b
£999.99
McGraw-Hill Education Flip the Switch Activate Your Drive to Achieve a
Book SynopsisLearn now to unlock your "prey drive"âthe instinctual ability that allows you to "flip the switch" to achieve massive successMicheal Burt was already a successful basketball coach when he discovered, quite by accident, how to articulate the concept he had been using for years to motivate himself and his players. At a workshop in Tennessee taught by a Vietnam veteran, he learned about the "prey drive" of war dogsâan instinctive inclination to find, pursue, and capture their prey.In Flip the Switch, Coach Burt shows how humans, too, have this instinctive driveânot for hunting prey, but for pursuing goals with a persistence and intensity that goes far beyond the usual efforts applied to everyday tasks. As with war dogs, external stimuli are required for flipping the switch: For the dogs, it's movement or scent. What are they for you?In these inspiring and eye-opening pages, you'll discover how to find what activates you, personally, to do more, create
£18.99
McGraw-Hill Education All Are Welcome How to Build a Real Workplace
Book SynopsisSeize the competitive edge and increase innovationâwhile doing right by peopleâwith a strong culture of diversity, equity, inclusion, and belongingStudies prove that companies with more diversity in their ranks are more innovative, expand their markets, and perform better financially. Why, then, has so little progress been made, especially when it comes to corporate leadership? Because most companies have yet to develop and implement effective diversity, equity, inclusion, and belonging (DEIB) initiatives. And the ones that have too often focus mainly on hiring a diversity of staff or rolling out unconscious bias training without improving results. DEIB expert Cynthia Owyoung has spent more than two decades working in this space. Sheâs seen it all, and she knows what worksâand what doesnât. In All Are Welcome, Owyoung explains what DEIB is and why it matters, and she delivers the information and insights you need to make DEIB a key element of your com
£18.69
McGraw-Hill Education 5 Steps to a 5 500 AP Physics 2 Questions to Know
Book SynopsisThe only study guide youâll need for the AP Physics 2 testâupdated to address all changes to the latest examConfidence is key when taking any exam, and it will come easier if you spend your test prep time wiselyâeven if youâve been so busy that youâve put off preparing until the last weeks before the exam. Youâll find the smartest, most effective test prep available in 5 Steps to a 5: 500 AP Physics 2 Questions to Know by Test Day, Second Edition. Written by an expert AP teacher and consultant for the College Board, the questions closely resemble those youâll face on exam day, and include detailed review explanations for both right and wrong answers.5 Steps to a 5: 500 AP Physics 2 Questions to Know by Test Day, Second Edition fills the gaps where the College Boardâs Physics course split into 3 courses (Physics 1, 2, and C), and addresses all the changes to match the latest AP Physics 2 exam. This edition also features a new, 20-question Diagnostic
£10.44
McGraw-Hill Education 5 Steps to a 5 500 AP Biology Questions to Know
Book SynopsisThe only study guide youâll need for the AP Biology testârevised and updated, now with a 20-question Diagnostic QuizConfidence is key when taking any exam, and it will come easier if you spend your test prep time wiselyâeven if youâve been so busy that youâve put off preparing until the last weeks before the exam. Youâll find the smartest, most effective test prep in 5 Steps to a 5: 500 AP Biology Questions to Know by Test Day, Fourth Edition. Written by an expert in the field who knows the exam inside and out, the questions closely resemble those youâll face on exam day, and include detailed review explanations for both right and wrong answers.5 Steps to a 5: 500 AP Biology Questions to Know by Test Day, Fourth Edition is updated for the latest exam, featuring only those types of questions youâll see on this yearâs exam, plus a super-helpful 20 Question Diagnostic quiz to test your knowledge. No matter how busy you are, this 5 Steps to a 5 g
£13.21
McGraw-Hill Education 5 Steps to a 5 500 AP Physics 1 Questions to Know
Book SynopsisThe only study guide youâll need for the AP Physics 1 testârevised and updated, now with a 20-question Diagnostic QuizConfidence is key when taking any exam, and it will come easier if you spend your test prep time wiselyâeven if youâve been so busy that youâve put off preparing until the last weeks before the exam. Youâll find the smartest, most effective test prep in 5 Steps to a 5: 500 AP Physics 1 Questions to Know by Test Day, Fourth Edition. Written by expert AP teachers who know the exam inside and out, the questions closely resemble those youâll face on exam day, and include detailed review explanations for both right and wrong answers.5 Steps to a 5: 500 AP Physics 1 Questions to Know by Test Day, Fourth Edition is updated for the latest exam, featuring only the types of questions youâll see on this yearâs exam, plus a super-helpful 20-question Diagnostic Quiz to test your knowledge. No matter how busy you are, this 5 Steps to a 5 guide wi
£10.44
McGraw-Hill Education 5 Steps to a 5 500 AP Calculus ABBC Questions to
Book SynopsisThe only study guide youâll need for the AP Calculus AB/BC testârevised and updated, now with a 20-question Diagnostic QuizConfidence is key when taking any exam, and it will come easier if you spend your test prep time wiselyâeven if youâve been so busy that youâve put off preparing until the last weeks before the exam. Youâll find the smartest, most effective test prep in 5 Steps to a 5: 500 AP Calculus AB/BC Questions to Know by Test Day, Fourth Edition. Written by expert AP teachers who know the exam inside and out, the questions closely resemble those youâll face on exam day, and include detailed review explanations for both right and wrong answers.5 Steps to a 5: 500 AP Calculus AB/BC Questions to Know by Test Day, Fourth Edition is updated for the latest exam, featuring only the type of questions youâll see on this yearâs exam, plus a super-helpful 20 Question Diagnostic quiz to test your knowledge. No matter how busy you are, this 5 S
£10.44
McGraw-Hill Education Divestitures Creating Value Through Strategy
Book SynopsisTodayâs best-known expert on the topic shows business leaders how to dramatically increase corporate value through smart, strategic divestituresYou've focused on mergers and acquisitions, but how much do you know about divestitures? Wharton Professor Emilie R. Feldman provides a comprehensive primer on what strategic objectives divestitures can achieve, which businesses divestitures typically involve, what divestiture structures companies can choose from, and how to implement divestitures to maximize their financial benefits.Divestitures are among the hottest transactional structures today. Divestitures: Creating Value Through Strategy, Structure, and Implementation shows executives, board members, transactional advisors, educators, and others how strategic divestitures can be used to enhance corporate value and performance. The book is organized into three sections:Strategy: Remove problems, improve focus, reconfigure the corporate portfolio,
£53.99
McGraw-Hill Education 500 SAT Math Questions to Know by Test Day Third
Book SynopsisAll the SAT math problem-solving practice youâll need!Achieve your highest score with 500 SAT Math Questions to Know by Test Day, Third Edition. This book is packed with the latest SAT style questions covering all the essential math topics youâll see on the exam, accompanied by answers and detailed explanations for clarity. Itâs the perfect way to sharpen your skills and build your confidence for test day.Organized by subject for easy reference, 500 Math Questions to Know by Test Day provides excellent practice to help you make the most of your review time. With small bits of information presented for quick and easy review, this essential study guide is helpful for all types of students, whether youâre looking for a thorough refresh of topics or need extra help understanding specific question types.Features: 500 SAT math questions and answers organized by subject Bonus 20-question diagnostic quiz tests your knowledge upfro
£10.44
McGraw-Hill Education ReCulturing Design Your Company Culture to
Book SynopsisLeverage the power of systems thinking to clarify your purpose, build your strategy, and design your culture.Itâs no secret that culture is key to attracting and engaging top talent. But the vast majority of culture efforts fail as quickly as they started. Why? Because leaders are creating and communicating organizational values, but theyâre failing to connect those values to their behaviors, processes, and practices of the organization.ReCulturing is the playbook for building a business in which employees are clear on the why, what, and how they are working. ReCulturing is not a one-time change effort because culture is not something we ultimately have, but rather something we do. One of todayâs most renowned thought leaders and practitioners on the issue, Melissa Daimler provides a modern definition of culture that is more of a verb than a noun. Culture needs to be reviewed consistently, just like strategy and purpose. Focusing on these three are
£19.79
McGraw-Hill Education Redesigning CapEx Strategy A Groundbreaking
Book SynopsisâœThis book is about more than âredesigning capex.â Itâs about transforming the way you look at capital allocation and seeing that youâre completely wrong. Itâs about realizing that capex strategy is the enterpriseâs strategy.ââJohn Williams, CEO, Domtar Corporation The systems-thinking approach to capex decisions that can double your company cash flowThe way most business leaders deploy capex right now is nothing short of a train wreck. Very few look at their asset base as a collective network; rather, they see their assets as standalone performers, have no strategy for the role each asset plays in the grand scheme of things, and, therefore, fail to invest in their network for the long term to generate more cash for the business, asset by asset. Redesigning CapEx Strategy provides an effectiveâand almost painfully obviousâsolution to some of the greatest missed opportunities happening in business today. &nb
£23.39
McGraw-Hill Education Intended Consequences How to Build MarketLeading
Book SynopsisWALL STREET JOURNAL BESTSELLERA pioneering venture capitalist provides an actionable framework for founders and executives to create innovative, enduring companies built for growth and for societal good.The Milton Friedman philosophy that companies exist only to increase shareholder value is dead and buried. The old Silicon Valley tenets of âœmove fast and break things,â minimum viable products, and hyper engagement at any cost must be replaced with new principles for an era of responsible innovation. We can no longer manage businesses solely for growth. With innovation comes responsibility: to generate returns beyond profits and to recenter technology as a force for good in the world. This requires a shift in the way organizations approach and value work.A companyâs mindsetâits intent to do good, avoid harmful consequences, and innovate responsiblyâis not enough. That mindset must be supported by a business model
£19.79
McGraw-Hill Education McGraw Hill Math Grade 6 Third Edition
Book SynopsisAn engaging math workbook to help your 6th grade student master the skills necessary to perform better in class and on standardized testsColorful, dynamic, and filled with engaging activities, McGraw Hill Math Grade 6, Third Edition provides maximum educational value, giving your sixth grader a student-friendly learning experience to learn and practice the skills they need to do well in school and on standardized tests.Based on the curriculum standards followed by states across the U.S., McGraw Hill Math Grade 6 covers key topics with easy-to-follow instructions, helpful examples, and more than 1,000 practice problems with answers. End-of-chapter tests allow your child to see where mastery has been gained and what they need to focus on. As they master each concept, your child will sharpen their problem-solving skills and build the confidence they need to succeed in sixth grade math.Features include: New: Multi-step problems
£10.44
McGraw-Hill Education McGraw Hill Math Grade 7 Third Edition
Book SynopsisAn engaging math workbook to help your 7th grade student master the skills necessary to perform better in class and on standardized testsColorful, dynamic, and filled with engaging activities, McGraw Hill Math Grade 7, Third Edition provides maximum educational value, giving your seventh grader a student-friendly learning experience to learn and practice the skills they need to do well in school and on standardized tests.Based on the curriculum standards followed by states across the U.S., McGraw Hill Math Grade 7 covers key topics with easy-to-follow instructions, helpful examples, and more than 1,000 practice problems with answers. End-of-chapter tests allow your child to see where mastery has been gained and what they need to focus on. As they master each concept, your child will sharpen their problem-solving skills and build the confidence they need to succeed in seventh grade math.Features include:A state-by-state guide show
£10.44
McGraw-Hill Education McGraw Hill Math Grade 8 Third Edition
Book SynopsisAn engaging math workbook to help your 8th grade student master the skills necessary to perform better in class and on standardized testsColorful, dynamic, and filled with engaging activities, McGraw Hill Math Grade 8, Third Edition provides maximum educational value, giving your 8th grader a student-friendly learning experience to learn and practice the skills they need to do well in school and on standardized tests.Based on the curriculum standards followed by states across the U.S., McGraw Hill Math Grade 8 covers key topics with easy-to-follow instructions, helpful examples, and more than 1,000 practice problems with answers. End-of-chapter tests allow your child to see where mastery has been gained and what they need to focus on. As they master each concept, you child will sharpen their problem-solving skills and build the confidence they need to succeed in eighth grade math.Features include:NEW Addition of âœreal-worldâ que
£10.44
McGraw-Hill Education Project Planning Scheduling and Control Sixth
Book SynopsisThe go-to guide for getting projects done on time and on budgetârevised and updated with a sophisticated image program and contemporary examplesFor more than 30 years, James P. Lewis's project management bible has been the benchmark guide for project managers, supervisors, MBA students and everyone studying to pass the PMP exam. Packed with information on best practices, smart strategies, and a comprehensive survey of the issues you'll encounter as a project manager, it provides an thorough, applications-oriented understanding of the issues in the practice of contemporary project management and a useful reinforcement of the Project Management Institute's recommended success strategies.Every chapter of Project Planning, Scheduling and Control contains a wealth of essential informationâfrom the role of the project manager and description of the PMBOK Guide to Whole Brain project management and how to achieve high performance project management. Throughou
£40.79
McGraw-Hill Education Official GRE Value Combo Third Edition
Book SynopsisSave money and get intensive official GRE® test practice with this two-book bundle from the makers of the GRE!This bundle includes:â Official GRE® Quantitative Reasoning Questions, Third Edition, Volume 1â Official GRE® Verbal Reasoning Questions, Third Edition, Volume 1In this Official GRE® Value Combo you get all the in-depth practice you need to do your best on the GRE® test. For less than you would pay separately, the bundle packages two books of authentic GRE questions, specially created by ETS, the company that makes the GRE® test.This two-book bundle is your ideal source for practice questions to use in your GRE preparation and covers all sections of the test. Together, Official GRE® Verbal Reasoning Practice Questions, which also inclu
£32.79
McGraw-Hill Education Breaking into Venture An Outsider Turned Venture
Book SynopsisUnparalleled insight into how the powerful, profitable, and exclusive industry of venture capital works, especially for those who are not already part of the club.Although most people know nothing about them, venture capitalists are the small yet elite group of people funding and shaping world-changing technology businesses like Google, Facebook, Uber, and Amazon. In an increasingly technology-driven world, understanding how to harness the power of venture capital can lead to unimaginable money, power, and influence. Whether youâre an aspiring investor, entrepreneur, or career-focused business professional, this book will teach you how this historically exclusive and incredibly lucrative industry actually works.Through a combination of the authorâs real-life stories coupled with insights from other elite venture investors from unexpected backgrounds, Breaking into Venture draws the curtain on what it takes to break into venture capital, navigate the hidde
£16.99
McGraw-Hill Education Inside Vanguard Leadership Secrets From the
Book SynopsisThis rare intimate look at the worldâs fastest growing investment manager provides invaluable lessons for investors and business leaders.One of the worldâs largest and most trusted investing institutions, Vanguard serves over 30 million clients, manages more than eight trillion dollars, and is an influential industry disruptor.Now, Charles D. Ellisâreferred to by Money magazine as âœWall Streetâs wisest manââreveals the story behind Vanguardâs rise to the top of the investing world. Provided unprecedented access to Vanguardâs leaders, Ellis explains why Jack Bogle started Vanguard and how he and his successors developed it into an investment industry disrupter that became the global leaderEllis includes in-depth interviews with the executives and key leaders of Vanguard, clear takeaways and lessons from their experiences, a primer on ETFs, and Jack Brennanâs Leadership Principles. From the emergence of index funds to the success of exchange-traded
£18.69
McGraw-Hill Education Rapid Mass Engagement Driving Continuous
Book SynopsisDramatically improve business outcomes through a culture-change strategy that combines proven leadership, engagement, and continuous improvement methodsProviding everything you need to boost individual, team, and organizational performance, Rapid Mass Engagement delivers a new, more effective approach to creating a solid corporate culture that fuels long-term business success.Continuous improvement expert Frank Devine has been helping top companies develop effective business cultures for decades, and now he shares his secrets with you. Devine walks you through the process of strategically combining leadership, engagement, and continuous improvement to turbocharge profitability and drive business sustainability. Chapters include: Rapid Mass Engagement: Results and Differentiation Culture Change Overview and Methodology Engaging Employees Around Purposeful Work Ownership and Accountability: Why Values Alone are Insufficien
£18.69
McGraw-Hill Education McGraw Hill 6 SAT Practice Tests Fifth Edition
Book SynopsisGet the practice you need to achieve your highest score on the SAT!We've put all of our proven expertise into McGraw Hill's 6 SAT Practice Tests, Fifth Edition to make sure you get enough practice and are ready for this exam. Written by renowned test-prep experts and packed with 6 full-length practice SATs with complete answer explanations, this guide will boost your exam-taking confidence and help you increase your scores.â 6 full-length sample practice tests closely simulating the official SATâ Complete, in-depth explanatory answers to all the questionsâ Essential reasoning skills applied to practice testsâ Intensive practice and repeated drill on concepts and questions
£14.24
McGraw-Hill Education Presentation Essentials The Tools You Need to
Book SynopsisMust-know tips and tools for crafting and delivering powerful presentationsâfrom the new Essentials Series for business professionalsFrom one-on-one meetings to pitching to a packed convention center, knowing how to craft and deliver engaging presentations is an essential skill in every line of business. Whether youâre just starting out or looking to update your understanding of best practices, youâll find what you need here in three easy to digest parts: PART I: THE ESSENTIALS delivers a thorough explanation of presentation types, structure, openers, narrative (storytelling), closers, and more. PART II: THE ESSENTIALS APPLIED teaches you how to effectively use images, improve your online presentation skills, developing your signature style, and more. PART III: BEYOND THE ESSENTIALS delivers guidance if you want to become a professional presenter and takes you through the ongoing journey of presenting. PLUS Presentation Structur
£13.49
McGraw-Hill Education The Essential Toyota Kata Bundle
Book SynopsisFrom the worldâs leading expert on implementing Toyota-style continuous improvementâtwo popular guides to achieving challenging goals in one convenient packageToyota Kata has become the tried and trusted way to develop an agile, scientific approach in any team or organization. This Toyota Kata two-in-one set provides the background knowledge and deployment how-to you need to master the most effective process known for achieving challenging goalsâin any company, in any industry: Toyota Kata explains the scientific-thinking skill practice that has driven Toyotaâs success for decades. This book reveals a people-based management approach that makes continuous improvement and adaptiveness â a growth mindset â a part of everyday work. Toyota Kata Practice Guide focuses on implementation, showing anyone how to make scientific-thinking skill building work in their organization. Fully illustrated, it p
£44.79
McGraw-Hill Education Time Management Essentials The Tools You Need to
Book SynopsisMust-know concepts and smart strategies for values-based time managementâfrom the new Business Essentials SeriesTime management is an essential skill that every professional needs, no matter the industry. With ever-evolving flexible workplaces, so many collaboration apps to manage, and more, the tools and strategies needed to manage your time effectively have changed. Whether you're just starting out or looking to update your understanding of best practices, you'll find what you need to know in this book, in three easy-to-digest parts:PART I: THE ESSENTIALS covers the foundational pieces for sustainable, purpose-driven time management, as well as potential pitfalls to avoid.PART II: THE ESSENTIALS APPLIED offers a self-assessment for taking inventory of your strengths and weaknesses, followed by practical applications and step-by-step exercises to bring the fundamentals of time management to life.PART III: BEYOND THE ESSENTIALS offers useful tips a
£16.19
OM Book Service Parenting the StrongWilled Child Expanded Fourth
Book Synopsis
£16.00
McGraw-Hill Education Business Communication ISE
Book SynopsisBusiness Communication supports the high standard of business communication that is relevant to today's modernized workplace. While staying true to its tradition, the 13th edition vastly streamlines and updates the chapter content and organization, making the text more elegant and usable. The text's foundation is its rhetorical approach, underscoring in each chapter the importance of analyzing each communication situation in terms of audience, purpose, and context. This approach empowers students to shape their messages effectivelyno matter the channel. Besides numerous chapter-ending exercises, McGraw Hill''s Connect provides exercises that further reinforce the concepts.
£57.94
McGraw-Hill Education Crucial Influence Third Edition Leadership Skills
Book SynopsisThe New York Times bestselling guide to leading positive change in any organizationâupdated with critical new insights, research, and case studiesThe world-renowned leadership experts that brought us the leadership classic Crucial Conversations have fully updated their bestselling Crucial Influence (originally published as Influencer). In these pages, they reveal that fewer than one in eight behavior change efforts is successfulâand most produce nothing more than wasted resources and organization-wide cynicism.The solution to this challenge isnât easy, but it is simple. Itâs all about the strategic application of influenceâsystematic and intentional actions aimed at helping people improve results by changing their behaviorâa practice most leaders have yet to fully understand and embrace.Crucial Influence walks you through the process of identifying the personal, social, and structural levers
£21.24
McGraw-Hill Education Management Leading Collaborating in a
Book Synopsis Unique bottom-line, results-oriented approach emphasizes six performance dimensions that offer value to customers and competitive advantage to organizations. Hallmark three-part, unfolding cases discuss today's relevant business leaders & companies to keep students engaged. Improve student learning outcomes using Connect. Our easy-to-use homework & learning management solution includes award-winning adaptive tools and resources to improve student results.Table of ContentsPREFACE PART ONE FOUNDATIONS OF MANAGEMENT1. Managing and Performing2. The External and Internal Environments3. Managerial Decision MakingPART TWO PLANNING: DELIVERING STRATEGIC VALUE 4. Planning and Strategic Management5. Ethics, Corporate Responsibility, and Sustainability6. International Management7. EntrepreneurshipPART THREE ORGANIZING: BUILDING A DYNAMIC ORGANIZATION8. Organization Structure9. The Adaptive Organization10. Human Resources Management11. Cultivating Diversity and InclusivenessPART FOUR LEADING: MOBILIZING PEOPLE12. Leadership13. Motivating for Performance14. Teamwork15. CommunicatingPART FIVE CONTROLLING: LEARNING AND CHANGING16. Managerial Control17. Managing Technology and Innovation18. Creating and Leading ChangeGlossary/Subject IndexName Index
£999.99
McGraw-Hill Education Operations Management ISE
Book SynopsisCachon Operations Management 3e is designed for undergraduate students taking an introductory course in Operations Management. This text will share many of the strengths of Matching Supply with Demand: An Introduction to Operations Management.Operations Management by Cachon comprehensively spans the relevant domain of topics, is accessible to a typical undergraduate student (i.e., limited real world business experience), incorporates the latest research and knowledge, and provides thorough pedagogical support for instructors along with innovative learning support for students.Connect is the only integrated learning system that empowers students by continuously adapting to deliver precisely what they need, when they need it, and how they need it, so that your class time is more engaging and effective.
£999.99
McGraw-Hill Education Operations and Supply Chain Management The Core
Book SynopsisThe Sixth Edition of Operations and Supply Chain Management: The Core focuses on the important core concepts in the dynamic field of operations. Just as lava flows from the core of the earth, operations and supply chain management is the core of business. Material must flow through supply chain processes to create cash output and input. This new edition has an increased focus on supply chain analytics involving the analysis of data to better solve business problems.Jacobs The Core 6e focuses on the core concepts and tools needed to ensure business processes run smoothly and is designed to be lean and focused on the material sufficient for a 12-15 week course in Operations Management. It includes new exercises in Analytics , Supply Chain Improvement Models, new carbon footprint exercises, forecasting analytics and Inventory management exercises. New vignettes like in Ch. 2 featuring a special purpose acquisition (SPAC) of a larTable of ContentsCHAPTER 1: Introduction to OSCMCHAPTER 2: Strategy and SustainabilityCHAPTER 3: ForecastingCHAPTER 4: Strategic Capacity ManagementCHAPTER 4a: Learning CurvesCHAPTER 5: ProjectsCHAPTER 6: Manufacturing ProcessesCHAPTER 6a: Break-Even AnalysisCHAPTER 7: Service ProcessesCHAPTER 8: Sales and Operations PlanningCHAPTER 9: Material Requirements PlanningCHAPTER 10: Quality Management and Six SigmaCHAPTER 11: Inventory ManagementCHAPTER 12: Lean Supply ChainsCHAPTER 13: Global Sourcing and ProcurementCHAPTER 14: Location, Logistics, and DistributionAppendix A: Linear Programming Using the Excel SolverAppendix B: Answers to Selected Objective QuestionsAppendix C: Present Value TableAppendix D: Negative Exponential Distribution: Values of e-xAppendix E: Areas of the Cumulative Standard Normal Distribution
£999.99
McGraw-Hill Education Lift Your Impact Transform Your Mindset Influence
Book SynopsisGroundbreaking communication techniques to help professionals increase their impact and influenceDo you want to boost your success and well-being, while finding greater fulfillment and purpose in your life and work? Do you want to increase your influence and connection with people, and enjoy a more meaningful life?You can achieve this, and so much more, through the power of Lift.In Lift Your Impact, Richard Newman shares the groundbreaking communication techniques that can help you gain the results and respect you deserve. Inside, you'll discover a toolkit of proven, thoroughly researched and tested techniques that can help you: Lift your values, to give you internal confidence, alignment, and purpose. Lift your vision to create a better future and gain motivation and fulfilment. Lift your potential to overcome limiting habits and explore your true capabilities. Lift your storytelling to engage and influence peopl
£19.54
McGraw-Hill Education 3 Hours a Day How Entrepreneurs Can Multiply
Book SynopsisMake tons of money, love what you do, work where you wantâand spend 90 percent of your week outside of your workdayIt wasn't long ago that entrepreneurs believed non-stop hustle was essential for success, equating the hours put in to their level of ambition. But for many independent business owners today, living through the stressful pandemic years has shown there has to be a better, more sustainable way.In 3 Hours a Day, Knolly Williams offers first-hand evidence that smart entrepreneurs can do what they loveâand enjoy far more money and free timeâwhile working less and living more.Williams, also known as The Business Healer, shows you how to transform your work life in a proven 7-step process that includes prioritizing dollar-producing activities while relegating non-dollar producing activities to your capable crew. In these pages, you'll learn how to: Hone Your Superpower Evaluate Your Business Balance Your Business D
£21.24
McGraw-Hill Education Made You Look How to Use Brain Science to Attract
Book SynopsisA full-color, image-packed guide to developing highly persuasive content that attracts more customers than everâall based on the latest brain scienceThereâs an overlooked but critical scientific fact that every marketing profession needs to know: Many decisions start with attention, and itâs your job to grab the attention of every prospective customer as effectively as possible. But in this increasingly fast-paced, busy, and noisy world, how do you capture peopleâs attention, much less persuade them? To answer this question, cognitive neuroscientist Carmen Simon leverages insights gleaned from her use of advanced technologies to study where people look, for how long, what type of attention leads to memories, and what keeps the brain coming back for more, to determine the effectiveness of sales pitches, marketing materials, corporate presentations, training videos, and other business content.In Made You Look, Simon presents her four-part framew
£27.19
McGraw-Hill Education Creepy Analytics Avoid Crossing the Line and
Book SynopsisDiscover how to develop and implement an HR analytics system that benefits employees, as well as your organizationThe potential of HR analytics is a major discussion among scholars, practitioners, thought leaders, and technology vendors, with companies like Amazon, Apple, Google, and Meta digging deeply into HR research and analytics practices that extend beyond simple metrics, scorecards, and reporting. Additionally, ethical questions have begun to arise about the potential abuses of HR analytics with respect to technological advancements and the âœdataficationâ of personalâand often trivialâcharacteristics, preferences, and behaviors that have little relevance to job performance.As a former chief human resources officer, head of Global HR Research and Analytics at a Fortune 100, and thought leader on this subject, Salvatore Falletta has witnessed first-hand the emergence of âœcreepy analyticsâ as a hot-button issue. <
£22.94
McGraw-Hill Education McGraw Hill Conquering ACT English Reading and
Book SynopsisThe most intensive ACT English, Reading, and Writing prep you can getâwith drills, strategies, and 15 full-length practice tests with explanations to help boost your ACT score!For many of the 1.8 million students planning to take the yearly ACT, the English, reading, and writing portions provoke the most anxiety. Whether you're one of those who require extra helpâor simply want to ensure your scores on this crucial college entrance exam are as high as they can beâConquering ACT English, Reading, and Writing, Fifth Edition, is the best resource for intensive study and review.Specially created by two of America's most respected providers of school-based and individual test-prep, Conquering ACT Math and Science offers the most intensive review for all of the math and science question types on the ACT. Math formulas and science concepts are clearly explained and carefully demonstrated with numerous examples, followed by intensive ACT-style drills and f
£12.59
McGraw-Hill Education Forging Bonds in a Global Workforce Build Rapport
Book SynopsisThis first-of-its-kind resource shows how to cultivate trust and build solid connections with customers, colleagues, and partners in todayâs hyper globalized, digitized work worldPerfunctory efforts to show investment in a business relationshipâdetailed in so many books about global work and cultural intelligenceâdoesnât cut it anymore. Business professionals working across national and cultural boundaries need to form authentic relationships that drive rapport, camaraderie, and optimal team performanceâand Forging Bonds in a Global Workforce provides the most thorough and practical approach to date on this issue. Renowned academics in the field of intercultural relationship-building, Andy Molinsky and Melissa Hahn deliver an easy-to-understand approach to help you supercharge your global relationship-building skills, including a focus on: â Mindset: Conquer hidden biases that can interfere with relationship building and learn the 6
£24.64
McGraw-Hill Education Finance Essentials for Managers The Tools You
Book SynopsisMust-know financial concepts you need to know to succeed in today's world of workâfrom the new Essentials series for business professionalsFrom reading an income statement to analyzing valuation methodologies, understanding the basics of finance is an essential part of your professional knowledge tool kitâeven if it's not your primary role in the company. Finance Essentials for Managers delivers the key concepts you need to know, so you can master the topics required for moving to the next step in your career. Best of all, no prior accounting or finance experience is required. Based on author Chris Harounâs hard-earned experience on Wall Street, at Goldman Sachs, in the venture capital industry, and serving at some of the worldâs leading hedge funds, this practical guide is organized into three thematic sections: Part 1: The Essentials delivers a solid overview of accounting, financial ratios, forecasting financial statements, valuing com
£16.19
McGraw-Hill Education Dealing with People You Cant Stand Fourth Edition
Book SynopsisThe classic guide to bringing out the best in people at their worstâfully updated for a world thatâs meaner, nastier, and more polarized than everToday, new technologies, the increased role of social media, and the ubiquity of remote work have resulted in more polarized workplaces, the breakdown of social mores, and downright rude behavior. These days, it seems like there are more people we canât standânot fewerâand, too often, if we arenât yelling at each other, weâve just quit talking altogether.The global bestseller Dealing with People You Canât Stand has been helping people make the best of tough situations for nearly three decades, and this new edition has been fully updated to address the needs of our time. You'll learn how to get along and get things done when youâre dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Brand-new chapters cover: Narcissism Polarizat
£18.69
McGraw-Hill Education Solution Selling PB
Book Synopsis``Solution Selling is the most comprehensive sales and sales management process available today. Mike Bosworth has the best understanding of sales process in corporate America.''Jeffrey M. Fisher, Vice President, Symix Computer Systems.
£27.99
McGraw-Hill Education Investing Between the Lines PB
Book SynopsisThe essential guide to making smarter decisions by decoding CEO CommunicationsRecommended reading in Warren Buffetâs 2013 Shareholder LetterInvesting Between the Lines introduces a revolutionary method for evaluating the financial integrity of a company. You donât need special access to âœinsiderâ information or a degree in accounting to figure it out. In fact, the secret is right in front of youâin black and whiteâin the words of every shareholder letter, annual report, and corporate correspondence you receive.Investing Between the Lines shows you how to: Decipher the âœFOGâ of confusing company communications Decode the real meaning behind corporate jargon and platitudes Separate the facts from the fluff in annual reports and quarterly earnings calls Safeguard your money by investing in companies that steward investor capital Too often, corporate executives and investment professionals are expected to delTable of ContentsPART ONE: THE CEO CANDOR CRISIS; Chapter One: CEO Candor and Trust: The Candor (or Bafflegab/ BS) Pandemic; Chapter Two: Winners and Losers in the Battle of Corporate Heavyweights: Pepsico vs. Coke/ HP vs. Dell/ Lowe's and Home Depot; Chapter Three: How to Measure Candor: Counting Words and Promises; PART TWO: BUSINESS BALANCE – A CLUE TO BUSINESS SUCCESS Chapter Four: Capital Stewardship: Great CEOs Seek Cash-ability; Chapter Five: Strategy: Great CEOs Respect the Limits of Corporate Strategy; Chapter Six: Accountability: Great CEOs Do What They Say and Say What They See; Chapter Seven: Vision: Great CEOs Avoid Platitudes and Traffic in Purpose and Creativity; Chapter Eight; Leadership: Great CEOs are Actors, Teachers and Skeptics; Chapter Nine: Corporate Stakeholders: Great CEOs Nurture Relationships with Candor; Chapter Ten: (In this chapter, readers will learn how to spot corporate fog, a measure of the absence of Candor.) PART THREE: CLUES TO DELUSIONS THAT DESTROY INVESTOR WEALTH; Chapter Eleven Candor in Companies Too Big to Fail; Chapter Twelve: Assessing CEO Succession Success and Good Governance; Chapter Thirteen: The Ultimate Competitive Advantage: A Berkshire Hathaway Secret; Chapter Fourteen: Candor Clues to Sustainability You Can Trust;
£30.39
McGraw-Hill Education Financial Institutions Management ISE
Book SynopsisSaunders and Cornett''s Financial Institutions Management: A Risk Management Approach provides an innovative approach that focuses on managing return and risk in modern financial institutions. The central theme is that the risks faced by financial institutions managers and the methods and markets through which these risks are managed are becoming increasingly similar whether an institution is chartered as a commercial bank, a savings bank, an investment bank, or an insurance company. Although the traditional nature of each sector''s product activity is analyzed, a greater emphasis is placed on new areas of activities such as asset securitization, off-balance-sheet banking, and international banking.Table of ContentsPART ONE: INTRODUCTIONChapter 1: Why Are Financial Institutions Special? Chapter 2: Financial Services: Depository Institutions Chapter 3: Financial Services: Finance Companies Chapter 4: Financial Services: Securities Firms and Investment Banks Chapter 5: Financial Services: Mutual Fund and Hedge Fund CompaniesChapter 6: Financial Services: Insurance Companies Chapter 7: Risks of Financial Institutions PART TWO: MEASURING RISKChapter 8: Interest Rate Risk I Chapter 9: Interest Rate Risk II Chapter 10: Credit Risk: Individual Loan Risk Chapter 11: Credit Risk: Loan Portfolio and Concentration Risk Chapter 12: Liquidity Risk Chapter 13: Foreign Exchange RiskChapter 14: Sovereign Risk Chapter 15: Market RiskChapter 16: Off-Balance-Sheet Risk Chapter 17: Technology and Other Operational Risks Chapter 18: Risk of Digital Disruption and Fintech PART THREE: MANAGING RISKChapter 19: Liability and Liquidity Management Chapter 20: Deposit Insurance and Other Liability Guarantees Chapter 21: Capital Adequacy Chapter 22: Product and Geographic Expansion Chapter 23: Futures and Forwards Chapter 24: Options, Caps, Floors, and CollarsChapter 25: Swaps Chapter 26: Loan Sales Chapter 27: Securitization
£58.89
