Business strategy Books

Book SynopsisAmazon is the fastest company ever to reach $100 billion in sales and they didn't reach that landmark by staying in their comfort zone. Risk taking is the key that unlocked the door to growth at Amazon, but those risks were (and are) intentional, calculated, and strategic. Thomas Edison believed, "I have not failed. I've just found 10,000 ways that won't work." and Amazon's founder, Jeff Bezos, has always linked experimentation and failure with growth and success.But "risk taking" can be costly (even disastrous) if you don't know how to use it to your advantage. Fortunately, Bezos has provided every business owner a "hidden in plain sight" roadmap for how he grew Amazon through his Letter to Shareholders (or as he named them, share owners) that he has written annually for the past 20 years.For the first time, Technology and Risk expert Steve Anderson has analyzed and distilled these letters to reveal the key 14 Growth Principles that unlock the lessons, mindset, and steps Bezos has used to make Amazon the massive success it is today.Now, business owners, leaders, CEOs, employees, and managers can apply these same principles to grow their business to be more efficient, productive, and successful - fast!

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Book SynopsisIf every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.' Adam Grant, author of Think AgainEvery organisation is plagued by destructive friction. Lengthy and convoluted emails, inefficient processes, and antiquated procedures can all be obstacles to excellence at work. Yet some forms of friction are incredibly useful. Often teams need to slow down, struggle and develop some bad ideas to find that rare good one. And leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become friction fixers.Sutton and Rao will help you to:identify where to avert and repair bad organisational frictionacknowledge where to maintain and inject good frictionreframe friction troubles that can't be immediately fixed, so they feel less threateningrepair failing organisationsThe Friction Project is the ultimate guide to making the right things easier and the wrong things harder. Hard to put down and easy to like, this is a business book to savour.' Tim Harford, author of The Data Detective

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Book SynopsisCharles Handy is now a writer and broadcaster, following careers as an economist, Professor at the London Business School and a consultant to a wide variety of organizations. He is widely regarded as the top 'businessguru' in the UK. UNDERSTANDING ORGANIZATIONS was originally published in 1976. He lives in Norfolk and London (Putney).Table of ContentsPart 1 The concepts: about this book; on the motivation to work; on roles and interactions; on leadership; on power and influence; on the workings of groups; on the cultures of organizations. Part 2 The concepts in application: introduction to part 2; on the people of organizations and their development; on the work of the organization - and its design; on politics and change; on being a manager; on the future of organizations. Part 3 A guide to further study: introduction to part 3; chapter 1; chapter 2; chapter 3; chapter 4; chapter 5; chapter 6; chapter 7; chapter 8; chapter 9; chapter 10; chapter 11; chapter 12.

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Book SynopsisHow do I start a business on a budget?How do I find my first 100 customers and make my first 100k?How do I build a network and get my business noticed? Whether you want to transform a fledgling side-hustle into a full-time endeavour or simply have an idea that's keeping you up at night, this is the ultimate blueprint for building your own business. With no network, no capital and no previous experience, Nafisa built her business from scratch and has helped hundreds of founders to do the same. Now, she wants to share her honest, game-changing advice. From how to nail sales and branding to understanding how to build a network, Nafisa lifts the lid on business culture and questions everything you think you know about the business world.Trade Review‘Nafisa is a brilliant, incisive entrepreneur and How to Make Money is the handbook for anyone with a business idea and belief. Think of it as the best short cut you could ever take’ELLA DOLPHIN, CEO of STYLIST ‘Straight-talking but highly emotive, How To Make Money provides superbly tangible insights into laying the foundations for your own brand playbook, via ideas that bust through the bravado and bluster of standard business talk’KATIE BARON, author of FASHION AND MUSIC ‘Nafisa Bakkar saw a gap in the market for a website that curated modest fashion for Muslim women. She had £50, no experience and no network. Her business, Amaliah, is now pushing a seven-figure turnover. How to Make Money is Bakkar’s no-nonsense guide to all the steps it took, and the moments she nearly quit, with anecdotes from entrepreneurs such as Mohammed Khalid, who had an idea for a halal chicken shop, opened Chicken Cottage by the Brick Lane mosque, and now has 140 outlets – an underappreciated British success story’THE TELEGRAPH, Best Self-Help Books of 2023

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Book SynopsisIs unabated inflation the new normal? Inflation is back and here to stay. For companies, this means that the world in which they do business has fundamentally changed. This book examines inflation from multiple perspectives and offers actions and strategies for companies to cope with and manage it to ensure their survival. For businesses and consumers, it is not a question of eliminating inflation, but how to cope with it in order to suffer as little damage as possible. This includes not just price management, but also sales, finance, purchasing, cost management along with digitalization and innovation activities in equal measure. It also requires corporate cultural change, which if managed fast and successfully, the prospects of defeating inflation and thus ensuring the survival of the company are good.Table of ContentsComeback of the Inflation Specter.- Victims and Profiteers of Inflation.- Getting Ahead of Inflation.- Understand Profit Mechanics.- Optimize Prices in Line with Inflation.- Control Value-to-customer.- Lead in Competition.- Strengthen Pricing Power.- Exploit Digital Opportunities.- Apply Smart Pricing Tactics.- Introduce Innovative Pricing Systems.- Toughen the Sales Force.- Prioritize Finance.- Reduce Costs.- What to Do - Conclusion.

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Book SynopsisTable of ContentsForeword xiii Acknowledgments xv Introduction xix Chapter 1 Exposed at Scale 1 Leadership at Scale 2 The Development Gap 4 The Spiritual Journey of Leadership 9 Chapter 2 Profiles in Leadership 13 Optimal Leadership Circle Profile 15 Conditions for Scale 21 Bridging the Development Gap 28 Chapter 3 Getting a Street View on Leadership 31 Sample Demographics 33 How Different Are These Groups? 33 So What? 37 Chapter 4 High-Creative Leadership Strengths 39 Strengths of High-Creative Leaders 40 Top 10 Skills for High-Creative Leaders 41 Biggest Strength Gaps 43 What Surprised Us? 44 Contribution of Women Leaders 45 Scaling Leadership 49 Chapter 5 The Strengths of High-Reactive Leaders 53 Top 10 Strengths of High-Reactive Leaders 54 Non-Differentiating Strengths 55 Redefining Leadership 60 Chapter 6 Leader Liabilities 65 How We Interrupt Our Effectiveness 65 Top 10 Liabilities of High-Reactive Leaders 66 Case Example: President Edwardo 69 Leadership Ratio 71 What Is Your Return on Leadership? 73 Relationship-Task Balance 73 Chapter 7 The Canceling Effect 79 The Canceling Effect 80 Does Your Leadership Scale? The Impact of Non- Differentiating Strengths 83 Seven Multiples, Seven Canceling Effects 84 Systemic Canceling Effects 87 Are You Amplifying Your Multiple or Your Canceling Effect? 89 A Matter of Development (The Peter Principle Revisited) 91 Chapter 8 How Leaders Scale Leadership 95 Case in Pont: Jeff Hilzinger 95 Scaling Leadership Beyond Yourself 96 Jeff Hilzinger: A Transformational Leader 111 Chapter 9 Full-Spectrum Leadership 115 The Middle Groups 116 A Pathway of Development 117 A Deeper Dive into the Data 118 So What? Key Conclusions 124 Where Are You? 127 It’s Time for an Upgrade 129 Chapter 10 Reactive Leadership 131 Canceled Gifts and Competing Liabilities 134 Heart-Centered Leaders 135 Will-Centered Leaders 140 Head-Centered Leadership 144 The Universal Model Maps Core Patterns 149 Chapter 11 Transforming Reactive into Creative Leadership 153 Shift from Reactive to Creative in Three Movements 155 Three Movements, One Symphony 161 Complementary Competencies 163 Developing Conscious Leadership 166 Chapter 12 Practices That Transform Leadership 169 How to Change 171 Establish Generative Tension 173 Tell the Truth About What We Want 173 Discerning Purpose 174 Distill Vision 175 Outcomes and Behavior 176 Telling the Truth About Current Reality 178 Be Intentional 182 Stop, Challenge, Choose 182 Practice 184 Intuition 184 Reflection 185 Feedback 187 Truth Telling 188 Lead the Change 189 Chapter 13 Integral Leadership Informed by Grace 193 Appendix A Leadership Circle Profile Summary Dimensions 201 Appendix B Leadership Effectiveness and Business Performance 207 Appendix C Research Methodology 211 Description of LQ Indicator and the Selection of Specific Samples Based on LQ 211 Description of Qualitative Analysis of Comment Feedback 213 Appendix D Definitions of Thematic Strengths and Liabilities 215 Appendix E Theorists Integrated into the Leadership Circle Universal Model of Leadership 221 About the Authors 226 Notes 228 References 235 Index 243

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Book SynopsisWhen your customers succeed, your business succeeds. Customer Success is all about generating revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals and Kellie Lucas is a pioneer in the discipline. Discover how to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional - in just 6 minutes!

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Book SynopsisThe ebook edition of this title is Open Access and freely available to read online. Attaining the 2030 Sustainable Development Goal of Good Health and Well-Being focuses on Sustainable Development Goal number three (SDG#3): prioritising the emotional and physical health of humans around the world. Examining family businesses in Germany, Malaysia, Mexico, and Australia, each case study presents a unique perspective from their respective country, analysing how SDG#3 translates into ensuring healthy lives and promoting well-being for all. The case studies presented generate insights and key takeaways into the role of family businesses in fostering safety and equality in healthcare systems and infrastructure across the globe. The United Nations’ (UN) Sustainable Development Goals (SDGs) are 17 Goals pledged by 193 nations in 2015 which would help engender an improved, fairer, and more sustainable world – one in which ‘no one is left behind’. The SDGs are a call to action, to develop innovative solutions to the most complex, societal, and environmental global challenges. In Family Businesses on a Mission, series editors Naomi Birdthistle and Rob Hales bring together international case studies to illustrate how family businesses can attain the UN 2030 SDGs. Accessible to those working in the field beyond academia – such as family business practitioners, family business owners, government and policymakers, members of NGOs, business associations and philanthropic centres – this book series equally appeals to those with a general interest in entrepreneurship and business.Table of ContentsChapter 1. The Sustainable Development Goal – SDG#3 Good Health & Well-Being; Rob Hales and Naomi Birdthistle Chapter 2. The Family Business – Meaning and Contribution to Global Economies; Naomi Birdthistle and Rob Hales Chapter 3. Germany: The Platzl Hotels – Where Munich's Heart Beats for the Health of Its Employees; Markus Pillmayer and Nicolai Scherle Chapter 4. Malaysia: Healthy & Graceful Ageing for All – Noble Care Malaysia Sendirian Berhad (Sdn Bhd); Shaista Noor and Filzah Md Isa Chapter 5. Drugmex, the Family-Owned Company Which Delivered the First COVID-19 Vaccine to Mexico; Josephine Igoe, Alejandro (Alec) Delaney, and Deborah Mireles Chapter 6. Australia: Advancing Health and Sustainability: The Case of Plant Doctor; Rachel Perkins

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Book SynopsisWinner of the FT & McKinsey Business Book of the Year Award 2020'Deeply researched and highly entertaining.' The Times'Lively and revealing.' Economist'Clear-eyed and objective.' New York TimesThe inside story of the how Instagram took over the world.Drawing on interviews with all the key figures at Instagram, No Filter vividly recreates the rise of the most successful photo app in history: from its origins in a Silicon Valley coffee shop, to its unprecedented billion-dollar acquisition by Facebook, to its founders' dramatic clashes with their new boss, Mark Zuckerberg. Along the way, it explores how Instagram has changed society - encouraging businesses to prioritise their aesthetic above all else, forging a new economy of digital entrepreneurs, and rewiring how a generation thinks about celebrity and success.The result is the definitive story of how a simple platform revolutionised tech, business, and popular culture. Instagram has remade us all in its image. This book reveals how._____One of the best books of the year according to: The Times Fortune Financial Times Inc. Economist Newsweek'Brilliant . . . Vivid reporting and electric story-telling.' Ashlee Vance, author of Elon Musk'Deeply sourced . . . A compelling tale of app jealousy.' Financial Times'Frier captures the power Instagram came to wield in society even among those who didn't use it.' Washington PostTrade ReviewDeeply researched and highly entertaining . . . packed with anecdotes and insider accounts . . . it eloquently describes how the app changed millions of lives, generating a new industry of "Instagram influencers". * THE TIMES *Deeply sourced . . . A compelling tale of jealousy. * FINANCIAL TIMES *No Filter manages to be clear-eyed and objective, without sensationalizing or oversimplifying . . . We need a book like this . . . I spend hours staring at the screen, and now I have a better sense of who's staring back. * NEW YORK TIMES *Fascinating . . . Instagram's social impact makes it more than just another story of Silicon Valley business success. * REUTERS *A brilliant exploration of the highs and lows of human nature . . . Vivid reporting and electric story-telling. -- Ashlee Vance, author of ELON MUSK: How the Billionaire CEO of SpaceX and Tesla is Shaping our FutureFrier landed interviews with Instagram's founders, executives, and competitors to chronicle the company's meteoric growth. -- BUSINESS BOOKS YOU NEED TO READ IN 2020 * INC *A deeply-reported and beautifully written account of a company that has changed society, fame, culture, business, and communication. -- Nick Bilton, author of HATCHING TWITTER: A True Story of Money, Power, Friendship and BetrayalRiveting and wonderfully reported . . . Will ignite a conversation about the often unconscious role we play in increasing Instagram's formidable, maybe even terrifying, reach. -- Bethany McLean, co-author of THE SMARTEST GUYS IN THE ROOM: The Amazing Rise and Scandalous Fall of EnronHow Instagram defied the odds to become one of the most culturally defining apps of the decade . . . Unprecedented exclusive access. -- SILICON VALLEY’S MOST ANTICIPATED BOOKS OF 2020 * FORBES *A deep-dive into the social media platform we all love. -- BOOKS YOU ABSOLUTELY NEED TO ADD TO YOUR READING LIST IN 2020 * COSMOPOLITAN *A vibrant play-by-play [account] . . . Irresistible drama . . . Frier is willing to find the cracks in Instagram's glossy appearance. * NPR *One of my favorite books of recent months . . . A meticulously reported, beautifully told story. -- Casey Newton * THE VERGE *A comprehensive new history . . . Intriguing * DAILY TELEGRAPH *Inside the darker side of Instagram * EVENING STANDARD *Instagram has reshaped how we eat, shop, talk and present ourselves. In No Filter . . . Sarah Frier offers a rare glimpse into how the company came to be a formidable force in the tech industry. -- BEST TECH BOOKS OF 2020 * MASHABLE *A lively and revealing account of how the world came to see itself through [Instagram founder] Mr Systrom's lens . . . The tale of nerds who struck gold offers glimpses of Silicon Valley's weirdness. * THE ECONOMIST *No Filter offers an engaging account of how tech founders' ideals inevitably have to be squared with making profits. * WALL STREET JOURNAL *A fascinating business story - but also much more than that . . . Frier is a skilled reporter and an astute and sensitive cultural observer. No Filter is a vital read for anyone seeking to understand the incredible power Silicon Valley executives exercise over us, and the opaque, unpredictable and undemocratic mechanisms by which they do so. * New Statesman *A vivid portrait of clashing Silicon Valley egos -- Best Books of the Year: Business * Financial Times *Officially, this is the tale of the photo-sharing app Instagram, but it's also a wider story of Silicon Valley - the fragile egos, the feuds, the deals done around fire pits . . . Mark Zuckerberg is the book's sometimes cartoonish villain, ending staff meeting with the cry: "Domination!" -- Business Books of the Year * SUNDAY TIMES *

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Book SynopsisFrom the million-copy-bestselling author of Execution'Ingenious . . . An insightful and practical guide for leaders and practitioners at every level.' ForbesWelcome to the age of big tech. The old rules no longer apply.How do companies build a competitive advantage in the digital age? In this lively, accessible guide, Ram Charan - million-copy-bestselling author and advisor to some of the world's top CEOs - reveals that the tech giants have radically rewritten the rules of business. If you want to win, you need to learn to play a new game.Delving into the inner workings of the likes of Netflix, Amazon and Alibaba, Charan uncovers the six rules that the digital giants use to stay ahead: from their emphasis on creating corporate 'ecosystems', to the way they approach team organisation and moneymaking. And he outlines how to use these rules to transform your business, starting today.'One of the world's preeminent counselors to CEOs.' Harvard Business Review'The most influential consultant alive.' FortuneTrade ReviewWinning in the digital age is actually less about how you use technology than about how you use your brain. Ram Charan understands this better than most, and he turns conventional principles on their head with this ingenious reframing of competitive advantage . . . An insightful and practical guide for leaders and practitioners at every level. * Forbes *I like this summary of the competitive reality . . . Relates a wealth of current experience from global clients. * Inc. *

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Book SynopsisMaster complex problems and face radical uncertainty by unleashing the power of small data　 Is your business using data to its optimum potential? In complicated well-structured problem situations, executives rely on Big Data. However, when faced with complexity and uncertainty they are challenged to skillfully handle Small Data. Leading by Weak Signals argues that impending dangers, new business opportunities or innovative ideas may be missed when data are classified as simply not "big enough."　　 This insightful book with its new approach initiates a radical shift in perspective from running the business to changing the business. While Big Data are very well suited to run a business efficiently, Small Data lay open phenomena which are connected to transforming a company, like inflection points, scale changes, or critical transitions.　 The authors present practical business examples and an 8-step framework to implement their ideas in teams and on the individual level. This offers reflective practitioners a guideline for leveraging the enormous potential of weak signals for effective strategy development and operational execution in times of uncertainty – and gives them the competitive edge they need to succeed.

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Book SynopsisDo you have the right strategy to lead your company into the future?Get more of the management ideas you want, from the authors you trust, with HBR's 10 Must Reads on Strategy (Vol. 2). We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you combat new competitors and define the best strategy for your company.With insights from leading experts including Michael E. Porter, A.G. Lafley, and Clayton M. Christensen, this book will inspire you to: Choose a strategy that meets the demands of your competitive environment Identify the signals of disruption and take steps to avoid it Understand lean methodology and how it is changing business Transform your products and services into platforms Instill your strategy with creativity and purpose Generate value for your company, while also contributing to society This collection of articles includes "Your Strategy Needs a Strategy," by Martin Reeves, Claire Love, and Philipp Tillmanns; "Transient Advantage," by Rita Gunther McGrath; "Bringing Science to the Art of Strategy," by A.G. Lafley, Roger L. Martin, Jan W. Rivkin, and Nicolaj Siggelkow; "Managing Risks: A New Framework," by Robert S. Kaplan and Anette Mikes; "Surviving Disruption," by Maxwell Wessel and Clayton M. Christensen; "The Great Repeatable Business Model," by Chris Zook and James Allen; 'Pipelines, Platforms, and the New Rules of Strategy," by Marshall W. Van Alstyne, Geoffrey G. Parker, and Sangeet Paul Choudary; "Why the Lean Start-Up Changes Everything," by Steve Blank; "Strategy Needs Creativity," by Adam Brandenburger; "Put Purpose at the Core of Your Strategy," by Thomas W. Malnight, Ivy Buche, and Charles Dhanaraj; "Creating Shared Value," by Michael E. Porter and Mark R. Kramer.

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Book SynopsisBecome your own boss and make money your way with this helpful guide for hopeful business owners everywhere looking to begin the complicated process of starting a business.Starting a business can be an overwhelming and difficult process. From creating a business plan and budget to hiring employees and paying taxes, there are a myriad of things that need to happen on a relatively quick timeline. In Starting a Business 101, you will learn everything you need to know to start a successful business and handle any obstacle that is thrown your way during the process.

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Book SynopsisStrategic Management: Creating Competitive Advantages, Eleventh edition, written by authors Dess, McNamara, Eisner, and Sauerwald continues its tradition of being readable, relevant, and rigorous. Its engaging writing style minimizes jargon to maximize readability. It provides examples from management practice and societal themes including environmental sustainability, ethics, globalization, entrepreneurship, and data analytics to make the content relevant. It draws on the latest research by management scholars and insights from executives to balance accessibility with rigor. They provide separate chapters on the role of intellectual assets in value creation (Ch. 4), entrepreneurial strategy and competitive dynamics (Ch. 8), and fostering entrepreneurship in established organizations (Ch. 12). Table of ContentsPART 1: STRATEGIC ANALYSIS Chapter 1: Strategic Management: Creating Competitive Advantages Chapter 2: Analyzing the External Environment of the Firm Chapter 3: Assessing the Internal Environment of the Firm Chapter 4: Recognizing a Firm’s Intellectual Assets: Moving beyond a Firm’s Tangible Resources PART 2: STRATEGIC FORMULATION Chapter 5: Business-Level Strategy: Creating and Sustaining Competitive Advantages Chapter 6: Corporate-Level Strategy: Creating Value through Diversification Chapter 7: International Strategy: Creating Value in Global Markets Chapter 8: Entrepreneurial Strategy and Competitive Dynamics PART 3: STRATEGIC IMPLEMENTATION Chapter 9: Strategic Control and Corporate Governance Chapter 10: Creating Effective Organizational Designs Chapter 11: Strategic Leadership: Creating a Learning Organization and an Ethical Organization Chapter 12: Managing Innovation and Fostering Corporate Entrepreneurship PART 4: CASE ANALYSIS Chapter 13: Analyzing Strategic Management Cases

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Book SynopsisRichard Whittington, MA, MBA, PhD is a Professor of Strategic Management at the Saïd Business School and Millman Fellow at New College, University of Oxford. He is the author of eleven books, including Opening Strategy: Professional Strategists and Practice Change, 1960 to Today (2019), and has previously been Associate Editor of the Strategic Management Journal. Richard has had full or visiting positions at the Harvard Business School, HEC Paris, Imperial College London, the University of Toulouse, and the University of Warwick. He is active in executive education and consulting internationally. Duncan Angwin, MA, MPhil, MBA, PhD is Professor in Strategic Management at University College London and Honorary Professor at University of Nottingham. He has authored twelve books and over fifty refereed articles in journals such as Academy of Management Learning & Education, Administrative Science QuarterlyTable of Contents Introducing strategy Macro-environment analysis Industry and sector analysis Resources and capabilities analysis Purpose and culture Business strategy and models Entrepreneurship and innovation Corporate strategy Strategy in action Appendix: Working with strategy

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Book SynopsisBernard Marr is one of the leading voices in Technology and Innovation. A futurist and strategic performance consultant, he has advised many of the world's best-known organizations on their business and data strategies. A frequent keynote speaker, he also writes on the topic of data and analytics for various publications including Forbes and the Huffington Post. Bernard Marr is also the author of Data Strategy (2021) and The Intelligence Revolution (2020) published by Kogan Page.Trade Review"Without a doubt human capability (talent + leadership + organization + HR) increasingly delivers value to all stakeholders. This excellent book provides business and HR leaders the information required to improve decision making. Bernard's insights on analytics and AI will be the keys for progress." * Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan Partner, The RBL Group *"If anyone was going to publish a book about the impact of the latest technology developments such as AI on the field of HR and People Analytics my bets were on Bernard Marr. And you won't be disappointed. The book offers a deep dive into the world of data of every kind, every possible use case, honest overview of technology and important considerations. It has never been more critical to educate ourselves about it." * Maja Luckos, VP, Employee Success, Salesforce *"This book propelled me into a world of possibilities for HR leaders in embracing the 'intelligence revolution' to shape people strategies that add value to their organizations and their people. It's enlightened me to the power of AI-enabled HR and how I might use it, and it's made me want to learn more. This is a must read for all HR leaders." * Linda Sleath, Group HR Director, Topps Tiles Plc. *"Data-Driven HR strikes a nice balance between exploring emerging trends in people analytics while primarily serving as a practical guide to HR professionals at any stage of their data journey. The second edition seamlessly weaves AI into a narrative that's easy to engage with and is packed full of examples that bring the theories to life." * Mark Ferrie, People Analytics Director, Meta *"Data-Driven HR is a terrific overview of the enormous world of people analytics and AI. For people trying to understand this important space, this book shows you the way." * Josh Bersin, Global Industry Analyst and CEO of The Josh Bersin Company *"Data, analytics and AI provides to elevate HR from its traditional role as a support function to one of a strategic partner creating value for the enterprise, its customers and its employees. There's a well-thumbed copy of the first edition of Data Driven HR on my bookshelf, and in this timely update Marr, one of the most knowledgeable people on the topic, explains how data and AI can enable HR to drive better decision making about people, deliver an enhanced service to employees; and make HR processes more efficient." * David Green, Managing Partner at Insight222, co-author of Excellence in People Analytics, and host of the Digital HR Leaders podcast. *"Bernard Marr has once again delivered an indispensable guide to harnessing the power of data, analytics and AI in HR. This updated edition thoroughly captures the latest innovations shaping human resources while still being accessible for HR professionals at any level. Through compelling examples and clear frameworks, Marr demonstrates how to drive business value through evidence-based talent practices. This is a must-read playbook for any HR leader looking to build capabilities in data-driven decision-making." * Professor Max Blumberg, PhD, University of Leeds *"This is a great guide for HR professionals who are grappling with the transition to becoming data led. It's easy to read, and with real examples and case studies across the employee lifecycle, it's also a pragmatic resource to have in your HR toolkit." * Ashish Sinha Korn Ferry Head of People Analytics, AI & Strategy EMEA Practice Leader *"AI is transforming the world of work and our personal lives. With a people-centric approach, Bernard Marr demystifies data driven AI enabled HR with context, thought provoking insights and examples of AI at the time this book was written. We all have a role to play when it comes to this rapidly evolving space as the output of AI will be a reflection of our culture and values. Staying on top of leading practices, lessons learned, emerging regulations and standards is critical so we can unlock AI's potential and value add to the business, our customers and employees while minimizing risk. This book sets the foundation so we can do just that!" * Terilyn Juarez Monroe, Terilyn Juarez Monroe, Chief People Officer *"Data-Driven HR is an indispensable resource for Career Services professionals looking to equip their students with cutting-edge strategies in today's competitive job market. This comprehensive book offers invaluable insights into recruitment and candidate selection, employer branding, pinpointing the most effective recruitment channels, and harnessing AI-enhanced automation to identify and assess the best candidates for businesses. It's a game-changer for career advisors committed to empowering their students with the knowledge and skills needed to excel in the evolving world of talent acquisition and HR." * Dr. Amber Wigmore Álvarez, Associate Professor, IE Business School and IE University *Table of Contents Chapter - 00: Preface; Section - ONE: Data, Analytics and AI in HR; Chapter - 01: How data and AI are transforming HR; Chapter - 02: How data and AI have come to revolutionise HR; Chapter - 03: The Data, Analytics and AI tools available to HR; Section - TWO: Data-Driven and AI-enabled HR in Practice; Chapter - 04: Better HR insights and decision-making; Chapter - 05: Recruitment and candidate selection; Chapter - 06: Employee Onboarding; Chapter - 07: Performance Monitoring and Management; Chapter - 08: Employee Training and Development; Chapter - 09: Performance monitoring and management; Chapter - 10: Identify the use cases; Chapter - 11: Building skills and aligning culture; Section - THREE: Making data-driven and AI enabled HR happen; Chapter - 12: Identifying the use cases for your organization; Chapter - 13: The future of HR

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Book SynopsisLaunch, grow, and scale your membership businessWhat if you could stop chasing one-off sales and build a business that pays you consistently, month after month?In Predictable Profits, membership expert Stu McLaren pulls back the curtain on how to create a thriving membership business that doesn’t just bring in revenue—but does so predictably, allowing you to focus on what truly matters.Drawing on nearly two decades of membership experience, Stu shares: Three telltale signs that you have a perfect market for a membership site How to effortlessly attract new members—even if you don’t like to “sell” Why closing your doors will lead to faster and more explosive growth in your membership A simple blueprint for creating irresistible content that keeps your members coming back for more What to do in the first 30 days to triple the lifetime value of your members

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Book SynopsisThe 12th edition of International Management: Culture, Strategy, and Behavior takes a user-friendly, well-balanced approach in covering all the critical dimensions and the interdependencies between them. This edition covers environment and OB/HRM over three chapters each, along with Culture and Strategy getting their own four chapters. The text also emphasizes a balance of research and application. The 12th edition has been updated to reflect how the COVID-19 pandemic has challenged the fundamental assumptions about how international business is conducted. The authors also incorporated coverage of emerging markets that are facing a high level of stress and how the development of new technology, such as artificial intelligence and robotics, will result in fundamental changes to the global job market. This edition also marks the addition of a new author, Ajai Gaur, a Professor of Strategy and International Business at Rutgers University. Ajai brinTable of ContentsPART ONE: ENVIRONMENTAL FOUNDATION Chapter 1: Globalization and International Linkages Chapter 2: The Political, Legal, and Technological Environment Chapter 3: Ethics, Social Responsibility, and Sustainability Brief Integrative Case 1.1.: Advertising or Free Speech? The Case of Nike and Human Rights Brief Integrative Case 1.2: TOMS Put Its Right Foot Forward In-Depth Integrative Case 1.1: Student Advocacy and “Sweatshop” Labor: The Case of Russell Athletic In-Depth Integrative Case 1.2: The Ethics of Global Drug Pricing PART TWO: THE ROLE OF CULTURE Chapter 4: The Meanings and Dimensions of Culture Chapter 5: Managing Across Cultures Chapter 6: Organizational Cultures and Diversity Chapter 7: Cross-Cultural Communication and Negotiation Brief Integrative Case 2.1: Coca-Cola in India Brief Integrative Case 2.2: Danone’s Wrangle with Wahaha In-Depth Integrative Case 2.1: Disney in Asia In-Depth Integrative Case 2.2: Walmart’s Global Strategies PART THREE: INTERNATIONAL STRATEGIC MANAGEMENT Chapter 8: Strategy Formulation and Implementation Chapter 9: Entry Strategies and Organizational Structures Chapter 10: Managing Political Risk, Government Relations, and Alliances Chapter 11: Management Decision and Control Brief Integrative Case 3.1: Google in China: Protecting Property and Rights In-Depth Integrative Case 3.1: How Starbucks Convince Indians to Embrace Coffee PART FOUR: ORGANZIATIONAL BEHAVIOR AND HUMAN RESOURCE MANAGEMENT Chapter 12: Motivation across Cultures Chapter 13: Leadership across Cultures Chapter 14: Human Resource Selection and Development across Cultures Brief Integrative Case 4.1: IKEA’s Global Renovations In-Depth Integrative Case 4.1: How Didi Fought Uber in China and Won: Next, Taking on the World In-Depth Integrative Case 4.2: Chiquita’s Global Turnaround SKILL BUILDING AND EXPERIENTIAL EXERCISES Glossary Indexes

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Book Synopsis''An invaluable resource for making sense of the world, making good decisions, and placing smart bets. A fast-paced and fun read jam-packed with useful information on every page.'' Annie Duke, author of Thinking in Bets ________________ Turn yourself into a superthinker and make the right decisions every time. You want to make better decisions. You want to be right more of the time professionally and personally. However, being more right consistently is a hard problem because the world is such a complex, evolving place. How do you navigate this complexity? Mental models are decision-making tools that guide our perception of the world and our behaviour in it. They help us understand life, make decisions and solve problems. The best models help us make intelligent investments, develop ground-breaking technologies and even travel to outer space. - Note your frame of reference before debating someone with different pTrade ReviewYou can't really know anything if you just remember isolated facts. If the facts don't hang together on a latticework of theory, you don't have them in a usable form. You've got to have models in your head -- Charlie Munger * investor, vice chairman of Berkshire Hathaway *An intellectual playground that will have your brain doing mental reps and seeing the world differently -- Shane Parrish * creator of the Farnam Street blog and host of The Knowledge Project podcast *An invaluable resource for making sense of the world, making good decisions, and placing smart bets. A fast-paced and fun read jam-packed with useful information on every page. I wish I'd had this book ages ago! -- Annie Duke * author of Thinking in Bets *Internalizing these mental models will help you understand the world around you. Once you can spot them, you can change your own behavior to avoid common traps, adjust how you interact with people to get better results, and maybe even articulate new mental models of the world that have yet to be discovered -- Brian Armstrong * Cofounder & CEO of Coinbase *Internalizing these mental models will help you understand the world around you. Once you can spot them, you can change your own behavior to avoid common traps, adjust how you interact with people to get better results, and maybe even articulate new mental models of the world that have yet to be discovered -- Brian Armstrong * Co-founder and CEO of Coinbase *

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Book SynopsisThis book will give you many hours of your life back.''Timely and necessary . . . a must-read'' Cal Newport, author of Digital MinimalismScheduling doctor''s appointments. Planning a party. Buying a present. Filling out paperwork. These are the kind of secretarial and managerial tasks necessary to run a life and a household. Elizabeth Emens was a working mother with two young children, swamped like so many of us, when she realised that ''life admin'' was consuming her. Desperate to survive and to help others along the way, she gathered favourite tips and tricks, admin confessions, and the secrets of admin-happy households.Drawing on her research and writing in a wholly original manner, she shows how admin affects our lives; how we might reduce, redistribute and even prevent it; what ''admin personalities'' we might have; and how to deal with it in relationships. The Art of Life Admin teaches us all how to do less of it, and to do it better.Examples from the book:1) Find ways to make things end. For instance, try writing No Need to Reply (NNR) on texts and emails. Save others time; they might even return the favour.2) Start bypassing the to-do list when you face real-time admin requests. Email someone the information she wants while she''s still standing there - so it never goes on your to-do list. 3) Spend your Admin Savings Time well. If you save yourself an hour, spend that hour doing something you really want - or need - for yourself.***''Reading The Art of Life Admin is like sitting down with a friend who knows exactly how it feels to be drowning in your To Do list, and throws you a very welcome lifeline to help you to make your way out''Brigid Schulte, author of the New York Times bestseller Overwhelmed''Every so often you come across a book that really does profoundly change how you see the world. This is just such a book - it will, by force of its own genius, reprogram your life and give you new tools for seeing things as they actually are''Tim Wu, author of The Attention Merchants''Emens maps the political, psychological and practical landscape of admin hell with humour and hopefulness. This intelligent, witty book will shed new light on everyone''s to-do list''Dr Clare Carlisle Tresch, King''s College LondonTrade ReviewThis practical proven book shows you how to immediately take control of your life, clarify your goals and concentrate on the most valuable use of your time every minute -- Brian Tracy, author of Eat that FrogMs Emens' tips for working through admin knots have given me lots of ideas, especially for clearing the "murky admin" that has been on my list for too long . . . I'm also making another list - fun things to do with all the time I've saved -- Claer Barrett * Financial Times *Reading The Art of Life Admin is like sitting down with a friend who knows exactly how it feels to be drowning in your To Do list, and throws you a very welcome lifeline to help you to make your way out -- Brigid Schulte, author of the New York Times bestseller OverwhelmedThis book is a must-read for anyone who feels overwhelmed by admin at home -- Cal Newport, author of Digital MinimalismLife admin is apparently invisible even to the authors of most time management books, which is what makes Emens's book so refreshing . . . solid advice -- Oliver Burkeman * Guardian magazine *Shift up, Marie Kondo . . . Elizabeth Emens is on to something with her analysis of the time-gobbling role that admin now plays in our days . . . When she describes it to others they tell her she is seeing into their marriages and minds . . . She has instant practical suggestions . . . Emens' book is a call to distinguish what we must do from what can be minimised . . . In our uncertain world at least we can deal with the small stuff -- Jenni Russell * The Times *This clever book is for both the lovers and the haters of admin! Most importantly for me, reading about the practical solutions on how to simplify your admin, is the biggest pull of all -- Vicky SilverthornIn her illuminating book Elizabeth Emens maps why life admin weighs us down and how, practically, we can shed the load. It's a must read for everyone burdened with to-do lists and searching for more time to do the things they really want

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Book SynopsisThe decades of experience-based wisdom that Graupp, Steward and Parsons share will set you on a new path to a more joyful organization and the tangible results it will produce.Rich Sheridan, CEO, Menlo Innovations; author of Joy, Inc. and Chief Joy OfficerA fine book by skilled practitioners that integrates Kata and TWI, with Strategy Deployment in pursuit of an integrated management system. Well done, Skip, Brad and Patrick.Pascal Dennis, president, Lean Pathways Inc.; author of Lean Production Simplified, Andy & Me, Andy & Me and the Hospital, Getting the Right Things Done, and The RemedyIn this practical and engaging book, Patrick Graupp, Skip Steward, and Brad Parsons give a concise and extremely clear explanation of what systems thinking looks like in a healthcare setting. And they do so in a way that translates easily to any type of organization. Highly recommended!Alan Robinson, co-author of IdeasTrade Review"We have a poster at our company that reads ‘The systems you have in place are perfectly organized to produce the behaviors you are currently experiencing.’ If you are seeking new behaviors and better results, new systems are the only way to get there. Creating an Effective Management System is just the book to get you started. The decades of experience-based wisdom that Graupp, Steward and Parsons share will set you on a new path to a more joyful organization and the tangible results it will produce." Rich Sheridan, CEO, Menlo Innovations; author of Joy, Inc. and Chief Joy Officer "A fine book by skilled practitioners that integrates Kata and TWI, with Strategy Deployment in pursuit of an integrated management system. Well done, Skip, Brad and Patrick." Pascal Dennis, president, Lean Pathways Inc.; author of Lean Production Simplified, Andy & Me, Andy & Me and the Hospital, Getting the Right Things Done, and The Remedy "Systems thinking is, and always has been, a rare commodity in management. It is what separates the ultra-high-performers from the rest. In this practical and engaging book, Patrick Graupp, Skip Steward, and Brad Parsons give a concise and extremely clear explanation of what systems thinking looks like in a healthcare setting. And they do so in a way that translates easily to any type of organization. Highly recommended!" Alan Robinson, co-author of Ideas Are Free and The Idea-Driven Organization "Patrick Graupp, writing with co-authors has produced an excellent series of books on TWI. This book is no exception. Although generally relevant, the first part of the book is written around hospitals. As such it is a very good introduction to Lean in hospitals, superior to all hospital-focused texts that I know of in the area. It makes use of a combination of a gear-train analogy of Lean systems together with the TWI ‘three-legged stool’ and policy deployment to give concise and practical guidance to hospital administrators, doctors and nurses." John Bicheno, Professor of Lean Enterprise, University of Buckingham "Patrick Graupp, Skip Steward and Brad Parsons put into context the synergistic relationship between the Toyota Kata patterns that drive continuous improvement, and TWI skills that are essential along the way. The practical nature of the content makes this book a must for any leader working in any organization in any service or industry. Patrick is perhaps the best qualified person in the world in combining the theory of the TWI methods with practical application. Skip has been the driver of merging the skills and the Toyota Kata patterns supported along the way by Brad Parsons. Could the combination of Pat, Skip and Brad be any better for all our benefit?" Oscar Roche, Director, TWI Institute Australia and New Zealand "Where most books only discuss the successful end state, Patrick, Skip, and Brad describe a system that emerges organically as the various pieces began interacting with one another. In doing so they give us a rare insight into how systems that work actually develop - not as something deliberately engineered and then implemented, but through shepherding the process of learning." Mark Rosenthal, blogger, theleanthinker.com; Principal, Novayama LLC "If you are striving to provide an amazing patient experience, eliminate preventable harm, or improve health care outcomes, you must eventually examine your Management System. Your Management System must be capable of improving the work and sustaining those improvements. Graupp, Steward, and Parsons have captured the essence of how improvement in healthcare can be both achieved and sustained. The authors will challenge you to reflect on your own Management System as you strive towards excellence." Charles V. Hagood, DSc, President, Transformational Advisory Services, Press Ganey Associates, Inc "Creating an Effective Management System: Integrating Policy Deployment, TWI, and Kata is insightful – It challenges us to develop management systems where components need to work well together while building strong human relationships. Like the fact the authors explore in greater detail how well PD, TWI and Kata interact with each other. From personal experience, every management system must have these three basic components in order to be effective." Frank Gorena, Director of Operational Excellence, Interiors, Collins Aerospace "In their wonderful new book, Graupp, Steward, and Parsons have put people where they belong: front and center. It’s the perfect antidote to the mass of tools-focused continuous improvement advice." Dan Markovitz, Markovitz Consulting, author of A Factory of One "The authors brilliantly illustrate, through numerous examples, how the strength of a management system resides in the understanding of how its key elements work together. Then, how organizations connect the dots and play the game becomes key to sustainable performance improvement." Sylvain Landry, Professor and Associate Director, Healthcare Management Hub, HEC Montréal. "When Kata was first introduced ten years ago it was very apparent that the power of the combination of the practice and skills of TWI and Kata could be a game changer. Graupp, Steward, and Parsons explain their groundbreaking work and story of accomplishing this in the arena of lean management." Jim Huntzinger, President and Founder, Lean Frontiers, Inc. "We have a poster at our company that reads ‘The systems you have in place are perfectly organized to produce the behaviors you are currently experiencing.’ If you are seeking new behaviors and better results, new systems are the only way to get there. Creating an Effective Management System is just the book to get you started. The decades of experience-based wisdom that Graupp, Steward and Parsons share will set you on a new path to a more joyful organization and the tangible results it will produce." Rich Sheridan, CEO, Menlo Innovations; author of Joy, Inc. and Chief Joy Officer "A fine book by skilled practitioners that integrates Kata and TWI, with Strategy Deployment in pursuit of an integrated management system. Well done, Skip, Brad and Patrick." Pascal Dennis, president, Lean Pathways Inc.; author of Lean Production Simplified, Andy & Me, Andy & Me and the Hospital, Getting the Right Things Done, and The Remedy "Systems thinking is, and always has been, a rare commodity in management. It is what separates the ultra-high-performers from the rest. In this practical and engaging book, Patrick Graupp, Skip Steward, and Brad Parsons give a concise and extremely clear explanation of what systems thinking looks like in a healthcare setting. And they do so in a way that translates easily to any type of organization. Highly recommended!" Alan Robinson, co-author of Ideas Are Free and The Idea-Driven Organization "Patrick Graupp, writing with co-authors has produced an excellent series of books on TWI. This book is no exception. Although generally relevant, the first part of the book is written around hospitals. As such it is a very good introduction to Lean in hospitals, superior to all hospital-focused texts that I know of in the area. It makes use of a combination of a gear-train analogy of Lean systems together with the TWI ‘three-legged stool’ and policy deployment to give concise and practical guidance to hospital administrators, doctors and nurses." John Bicheno, Professor of Lean Enterprise, University of Buckingham "Patrick Graupp, Skip Steward and Brad Parsons put into context the synergistic relationship between the Toyota Kata patterns that drive continuous improvement, and TWI skills that are essential along the way. The practical nature of the content makes this book a must for any leader working in any organization in any service or industry. Patrick is perhaps the best qualified person in the world in combining the theory of the TWI methods with practical application. Skip has been the driver of merging the skills and the Toyota Kata patterns supported along the way by Brad Parsons. Could the combination of Pat, Skip and Brad be any better for all our benefit?" Oscar Roche, Director, TWI Institute Australia and New Zealand "Where most books only discuss the successful end state, Patrick, Skip, and Brad describe a system that emerges organically as the various pieces began interacting with one another. In doing so they give us a rare insight into how systems that work actually develop - not as something deliberately engineered and then implemented, but through shepherding the process of learning." Mark Rosenthal, blogger, theleanthinker.com; Principal, Novayama LLC "If you are striving to provide an amazing patient experience, eliminate preventable harm, or improve health care outcomes, you must eventually examine your Management System. Your Management System must be capable of improving the work and sustaining those improvements. Graupp, Steward, and Parsons have captured the essence of how improvement in healthcare can be both achieved and sustained. The authors will challenge you to reflect on your own Management System as you strive towards excellence." Charles V. Hagood, DSc, President, Transformational Advisory Services, Press Ganey Associates, Inc "Creating an Effective Management System: Integrating Policy Deployment, TWI, and Kata is insightful – It challenges us to develop management systems where components need to work well together while building strong human relationships. Like the fact the authors explore in greater detail how well PD, TWI and Kata interact with each other. From personal experience, every management system must have these three basic components in order to be effective." Frank Gorena, Director of Operational Excellence, Interiors, Collins Aerospace "In their wonderful new book, Graupp, Steward, and Parsons have put people where they belong: front and center. It’s the perfect antidote to the mass of tools-focused continuous improvement advice." Dan Markovitz, Markovitz Consulting, author of A Factory of One "The authors brilliantly illustrate, through numerous examples, how the strength of a management system resides in the understanding of how its key elements work together. Then, how organizations connect the dots and play the game becomes key to sustainable performance improvement." Sylvain Landry, Professor and Associate Director, Healthcare Management Hub, HEC Montréal. "When Kata was first introduced ten years ago it was very apparent that the power of the combination of the practice and skills of TWI and Kata could be a game changer. Graupp, Steward, and Parsons explain their groundbreaking work and story of accomplishing this in the arena of lean management." Jim Huntzinger, President and Founder, Lean Frontiers, Inc. Table of ContentsAbout the Authors. Introduction. Part One: Defining Organizational Purpose. Chapter 1 – How Systems Function Smoothly. Chapter 2 – How to Align the System Components. Part Two: Leading People. Chapter 3 – How We Treat People. Chapter 4 – How We Manage Ourselves. Part Three: Executing Process. Chapter 5 – How We See the Work. Chapter 6 – How We Do the Work. Part Four: Commanding Results. Chapter 7 – Staying on Track. Appendix 1. Appendix 2. Appendix 3.

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Book Synopsis Greg Orme is a globally-acclaimed thought leader, author and keynote speaker who has delivered more than 350 talks to executive audiences around the world. His work focuses on how leaders and organisations thrive in a world of accelerating change through developing behaviours, processes and culture which support creativity, innovation and entrepreneurial spirit.   He is a lecturer and programme director at the London Business School where he founded the Centre for Creative Business. He leads transformational change programmes with global clients in banking, automotive, MCG, manufacturing and technology in Europe, Russia and China. He also directs the international Grow Your Business' Programme with the Young Presidents' Organization (YPO). Table of Contents 1 Become a more human human 2 Say hello to Frankenstein 3 Who stole your imagination? 4 The power of purpose 5 Fire up your laser 6 Incuriosity killed the cat 7 Find exciting problems 8 Luck is a skill 9 Sharpen your edge 10 Raising ugly babies 11 Think big, start small, learn fast Epilogue: What’s next?

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Book SynopsisRichard Koch is an author and entrepreneur-investor. He not only writes books about how to achieve more, start new companies, make more money, and enjoy life more, but he also practises what he advocates. He was one of three founders of LEK, a noted international strategy consulting firm; and for the past thirty-seven years has invested in new and fast-growth companies, and compounded his money at an annual rate of twenty-two percent. By his own reckoning, he is now a sterling billionaire. The companies he has started or been a significant investor in include Filofax, the Belgo moules-frites chain, Plymouth Gin, Betfair, Auto1, and Fanduel. The concepts he has used to make money are described in this Financial Times Guide to Strategy, in The Star Principle, and in The 80/20 Principle, which has sold well over a million copies and been translated into forty languages. He is based in Gibraltar and also has homes in Cape Town, Australia, and Portugal.Table of ContentsINTRODUCTION 1. The use and abuse of strategy 2. A brief history of strategy 3. Swings in strategic thinking: seven phases 4. Towards a synthesis 5. From quick and dirty strategy to nearly perfect strategy PART ONE: BUSINESS UNIT STRATEGY A do-it-yourself guide 1. Overview 2. What businesses are you in? 3. Where do you make the money? 4. How good are your competitive positions? 5. What skills and capabilities underpin your success? 6. Is this a good industry to be in? 7. What do the customers think? 8. What about the competitors? 9. How do you raise profits quickly? 10. How do you build long term value? 11. Conclusion 12. Addition note on the theory of Business Unit Strategy PART TWO: CORPORATE STRATEGY 1.The joy of Corporate Strategy 2. An ecological view of Corporate Strategy 3. Five dimensions of Corporate Strategy 4. The strange power of the 35 word strategy 4. Conclusion PART THREE: STRATEGIC THINKERS PART FOUR: STRATEGIC CONCEPTS, TOOLS AND TECHNIQUES

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Book SynopsisThe essential guide to creating a successful organization by making things easier, better and more straightforward for your customers. Leadership Book of the Year 2023, as awarded by the Institute of LeadershipAcross all sectors, organizations' fixation with functionality has meant that the 'human' elements of the customer's experience have become neglected. Strict processes and automated procedures have created organizations full of people who aren't allowed to act in a 'human' way. As a result, and despite these new technologies, customers are no more satisfied than they were a decade ago (according to the Institute of Customer Service) and, according to Edelman, they now trust big organizations even less than they did in the past. In The Human Experience, John Sills draws upon extensive research and illustrative case studies to explain that the emotional experience is just as important as the functional one, and, if done right, will create a more efficient business. He also demTrade ReviewEven though Britain proudly claims to be a service economy, most transactions with business and government seem designed entirely around the convenience of the service provider, not the value to the consumer. We really do need a Copernican revolution in both government and commerce to overcome this wasteful misalignment of effort, and this revelatory book will tell you exactly where to start. -- Rory Sutherland * Vice Chairman at Ogilvy UK, TED Global speaker and Author of Alchemy *Well written, witty, keenly observed and with passion. One for humans, aren’t we all? -- Tim Mason * CEO at Eagle Eye, former Deputy CEO and CMO at Tesco *John Sills’ entertaining and convincing book contains a vital message; the best way to build and sustain a great consumer company is not to deny but to celebrate mutual trust and common humanity. Never mind making business more successful, this book could make the world a better place. -- Matthew Taylor * CEO, NHS Confederation and former CEO of the RSA *In a world of shocks, uncertainty and measurement skewed towards the functional, this is a powerful case for thinking just as hard about how organisations make customers and colleagues feel. Here is the perfect guide to ‘doing the right thing’ and making businesses more trusted and sustainable. -- Vernon Everitt * Managing Director, Customers, Communication & Technology, Transport for London *Calling all business leaders - please read this book and restore humanity to your company’s customer experience! -- Ash Schofield * Chief Executive Officer at giffgaff and Marketing Academy Fellow *John Sills is a master story teller, his arguments powerful from a career spent relentlessly in the pursuit of making things better for customers. An extremely funny, heart-warming, and practical guide to how we go about restoring humanity to the customer experience. Regardless of industry sector, this is one of the most relevant reads of our times, for any leader looking to do better by and for the people they serve. -- Sharon Davies * CEO of Young Enterprise *There is no business “growth hack” greater than loving and caring for your customers. John shows you how and reminds you why. -- Lauren Currie OBE * Founder of UPFRONT *Focusing on “what matters” to the individual and wrapping themselves around them in tackling their questions and problems has and always will be what First Direct is all about. John’s book brings this philosophy to life fantastically. It’s simple really – solve for what matters and good business outcomes happen. -- Chris Pitt * Chief Executive Officer at first direct *John brings a very human touch to understanding brilliant customer experience, with fantastically vivid examples. -- Mark Evans * Managing Director, Marketing and Digital at Direct Line, Board Member of The Marketing Society and Chair of School of Marketing *This is a great book. It should be read by anyone who cares about creating and receiving fantastic customer experiences (which is pretty much everyone). -- Owain Service * CEO at CogCo, Managing Director and Co-Founder of the UK Government's Behavioural Insights Team *John Sills builds the case for restoring humanity to customer experience with pertinent and accessible examples. The Human Experience is insightful, persuasive and motivating. A must read for business leaders. -- Seán Meehan * Martin Hilti Professor of Marketing and Change Management, IMD Business School *The most relatable, relevant and riveting book on customer experience I have come across. A must read! -- Ritchie Mehta * CEO at School of Marketing *John has created an extraordinary collection of insights that would inspire any leader in business to look again at their customer experience with fresh eyes and see the power of the human role. It is an entertaining read with a mixture of his personal anecdotes as a consumer, against his wise insights as a world class expert. John dispels many established myths and sets out a refreshing landscape of ideas to bring the humanity back to the centre. I thoroughly recommend the book, whether for a student, or a seasoned leader. -- Joe Macleod * Author, Ends *Very impressive, and really useful for those who genuinely want to ensure their customers are well served! -- Richard Sells * Former Chief Innovation Officer, Electrolux *Challenges the negative power inherent in current marketing group think. -- Raoul Pinnell * Chairman, MediServices Healthcare *A critical customer experience masterpiece – challenging, important, funny and practical. If you have customers, read this book. -- Charlie Dawson * Author of The Customer Copernicus *

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Book SynopsisAn enlightening insight into how creative and innovative leaders and their teams can find success, even in the most difficult circumstances.One of the biggest challenges of business leadership is recognising new opportunities and implementing them effectively. Too often, leaders fall back upon the status quo, relying upon tried and tested methods that may lead to good results but will never have the same impact as a bold new strategy. In Bright Sparks, John Tusa explores situations where pioneering leaders in various sectors have overcome challenges to deliver inspired, imaginative and bold initiatives that make a huge impact upon business and society. Through these aspirational stories of leadership, from sectors such as journalism, tech, politics and the arts, John explores the full journey of innovation and how it can lead to significant results.This is an inspirational read for any business leader interested in how to turn their boldest ideas into reality and how, in

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Book SynopsisAre you time-poor but want to be money-rich?Business strategist, entrepreneur, #1 podcaster and global speaker Lisa Johnson is here to guide you through the world of passive income. No complicated plans or tech troubles; just a simple step-by-step approach using Lisa''s simple system to earning money either as a side hustle or as your main business, without ever trading time for money.Covering EVERYTHING you need to know from how to think of an initial idea, develop it, grow an engaged audience, get into a productive groove, launch your product, generate sales and maintain a consistent income from your product, Lisa takes you through it all, with lots of guaranteed laughs along the way! This will be a book you turn to time and again for motivation, inspiration and practical business advice.Trade ReviewA lighthearted and simple look at making money online. It's warm and inviting nature makes you feel like you can do this too and after reading each chapter I was itching to action what I'd learnt. Lisa's approach is the perfect antidote to 'bro marketing'. -- Holly Matthews - No nonsense self development coach and Founder of The Happy Me ProjectLisa has created an actionable, fluff-free, step-by-step guide to the complex and often-murky world of passive income and making money online. -- Elizabeth Goddard - Multi-offer Online Business StrategistMake Money Online is an in depth, thoughtful and thought provoking book not only on 'making money online' but life in the modern day. Lisa has beautifully used stories and real life examples from her life to support the readers understanding and integration of what is truly required to succeed and feel fulfilled in life. Definitely a book to keep close on your shelf along your success journey. -- James Williams - The Growth EdgeActionable, strategic and so inspirational, you will pull a muscle trying to crush your dreams after you read it -- Bushra Azhar - founder of The Persuasion Revolution

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Book SynopsisTrust is the most powerful force underlying the success of every business. Yet it can be shattered in an instant, with a devastating impact on a company's market cap and reputation. How to build and sustain trust requires fresh insight into why customers, employees, community members, and investors decide whether an organization can be trusted.Based on two decades of research and illustrated through vivid storytelling, Sandra J. Sucher and Shalene Gupta examine the economic impact of trust and the science behind it, and conclusively prove that trust is built from the inside out. Trust emerges from a company being the "real deal": creating products and services that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not.When trust is in the room, great things can happen. Sucher and Gupta's innovative foundation for executing the elements of trust-competence, motives, means, impact-explains how trust can be woven into the day-to-day and the long term. Most importantly, even when lost, trust can be regained, as illustrated through their accounts of companies across the globe that pull themselves out of scandal and corruption by rebuilding the vital elements of trust.

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Book SynopsisBe the Captain of Your Change JourneyWhile every change is unique, there is a predictable pattern to change. By understanding that pattern you can build the skills to pilot your team through the waters of disruptive change.Change is inevitable. When unexpected or unwanted change disrupts well-established routines, personally and professionally, it’s natural to wonder, “Who rocked the boat?” Unfortunately, that is exactly the wrong question to ask! Discover from the change experts at FranklinCovey how successful leaders engage people in change and turn change into opportunity.FranklinCovey is the world leader in helping organizations achieve results that require collective behavior change. They have built a Change Model that demystifies the uncertainty of change and creates the opportunity to realize greater results, personal growth, and even innovation.A simple but profound business parable. Change: How to Turn Uncertainty Into Opportunity begins with a business parable that invites leaders to reflect on their own change journey and discover how their “crew” falls into a set of predicable patterns and reactions. Whatever the size or scope of the change you’re facing, by following the story’s Change Model you can confidently lead and chart a way forward knowing what will come next.Learn from “been there done that” change experts. In their book, authors Curtis Bateman, Marché Pleshette, Andy Cindrich, and Christi Phillips guide you and your organization through change, sharing their decades of experience with concrete examples.Inside find: Step-by-step instructions on how to engage teams throughout the change process How the Change Model makes change actionable and predictable How to minimize the disruption of change Where most change initiatives fail and how to adapt If you have read change management books like Who Moved My Cheese, Switch, Our Iceberg is Melting, or Managing Transitions, you will love this book.

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Book SynopsisThe effectiveness of a good strategy well implemented determines a business' future success or failure. Yet history is full of strategic decisions, big and small, that were ill-conceived, poorly organised and consequently disastrous. This updated guide looks at the whole process of strategic decision-making - from vision, forecasting, and resource allocation, through to implementation and innovation. Strategy is about understanding where you are now, where you are heading and how you will get there. There is no room for timidity or confusion. Although the CEO and the board decide a company's overall direction, it is the managers at all levels of the organisation that will determine how the vision can be transformed into action. In short, everyone is involved in strategy. But getting it right involves difficult choices: which customers to target, what products to offer and the best way to keep costs low and service high. And constantly changing business conditions inevitably bring risks. Even after business strategy has been developed, a company must remain nimble and alert to change, and view strategy as an ongoing and evolving process. The message of this guide is simple: strategy matters, and getting it right is fundamental to business success - this book will show you how.

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Book Synopsis88 Company Law Tips for UK Private Businesses provides an indispensable guide to all aspects of company law for owners, directors, secretaries, shareholders and buyers of private businesses in the UK.

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Book SynopsisEveryone knows that building your product or service into a bona fide brand is the only way to stand out in today's insanely crowded marketplace. The only question is how do you do it? This is the definitive text on branding, distilling complex theories and principles behind this key marketing term into in twenty-two easy-to-read vignettes including: The Law of Contraction A brand becomes stronger when you narrow its focus The Law of the Word A brand should strive to own a word in the mind of the consumer The Law of Fellowship In order to build the category, a brand should welcome other brands World-renowned marketing guru Al Ries and his daughter and business partner Laura Ries examine brand-blazing strategies from the world's best, including Coca-Cola, Xerox, BMW, Federal Express and Starbucks, to provide you with the expert insight you need to build a world-class brand.Trade ReviewThe 22 Immutable Laws of Branding will enlighten many, and it attacks the jargon of the marketing professional with common sense * Independent *

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Book SynopsisIn Blue Ocean Strategy, W. Chan Kim and Renée Mauborgne tackle the central problem facing all businesses: how to perform better than your competitors? Their solution involves taking a creative approach to the normal view of competition.In the normal framework, competition is a zero-sum game: if there are two companies competing for the same market, as one does better, the other has to do worse. The authors’ creative leap is to suggest one can beat the competition by not competing. Companies should avoid confronting competitors in crowded marketplaces, what they call “red oceans,” and instead seek out new markets, or “blue oceans.” Once the blue oceans have been identified, companies can get down to the task of creating unique products which exploit that market.Chan and Mauborgne argue, for example, that a wine company might decide to start appealing to a group previously uninterested in wine. This would be a “blue ocean” market, giving the winemaker a huge advantage, which they could exploit by creating a wine that appealed to the tastes of a beer-drinking demographic. A classic of business writing, Blue Ocean Strategy is creative thinking and problem solving at its best.Table of ContentsWays In to the Text Who are W. Chan Kim and Renée Mauborgne? What does Blue Ocean Strategy Say? Why does Blue Ocean Strategy Matter? Section 1: Influences Module 1: The Author and the Historical Context Module 2: Academic Context Module 3: The Problem Module 4: The Author's Contribution Section 2: Ideas Module 5: Main Ideas Module 6: Secondary Ideas Module 7: Achievement Module 8: Place in the Author's Work Section 3: Impact Module 9: The First Responses Module 10: The Evolving Debate Module 11: Impact and Influence Today Module 12: Where Next? Glossary of Terms People Mentioned in the Text Works Cited

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Book SynopsisThis book provides an integrated perspective of the automotive market for the next decade. It shows how customers and producers are shaping the market simultaneously and contends that the first steps of the mobility revolution have already been taken. It compels automotive companies to strike new paths to participate in this journey.The authors provide a comprehensive analysis of the automotive industry, including prevailing business models of OEMs and 'tier-n' automotive suppliers, the competitive environment they are embedded in as well as socio-economic changes affecting future market conditions. Subsequently, elements of the automotive disruption are presented; these enable the provision of novel urban mobility concepts and offer a new source for additional services accompanying the user. A comprehensive insight into consumer behavior, potential automotive business models which can be sustained by 2030, smart city models, transformation strategies, and diverse market penetration scenarios are also provided in the book. It also outlines the challenges and key actions that shape the automotive sector even beyond 2030 as well as knock-on effects across different industries arising from the technological and economic changes in the automotive market are projected.Table of Contents1. Introduction to Automotive Disruption and the Urban Mobility Revolution.- 2. Characterization of the Automotive Industry.- 3. Elements of the Automotive Disruption.- 4. Urban Mobility Revolution: A Quantitative Analysis.- 5. Business Model 2030: A Metamorphosis of the AutomotiveLandscape.- 6. Conclusion to Automotive Disruption and the Urban Mobility Revolution.- 7. Prospects: A Look Beyond.

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Book SynopsisThis book shares unique perspectives on the successful global evolution and future ambitions of Chinese consumer companies. It presents an unprecedented collection of one-on-one interviews with some of the most influential leaders in China, whose companies offer diverse products and services. Further, the book offers future business leaders encouragement and guidance on how to ride the consumer wave in China. It also investigates some of the foremost current trends, revealing the best opportunities for companies to succeed on the Chinese market. Written by a successful business leader, this book is a timely must-read for anyone seeking to understand Chinese consumers, the Chinese market and what makes Chinese entrepreneurs tick – helping them learn how to do business “Made for China”.Table of ContentsChina's Customers and How to Lead the Trend With Them.- The Face - Accelerating Customer Individuality.- The Family - Enhancing Quality of Life.- The Food - Aspiring to a Healthy and Fashionable Diet.- Fun, Entertainment and Leisure.- Made for China - The Future.

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Book SynopsisBusiness Analysis for Practitioners: A Practice Guide provides practical resources to tackle the project-related issues associated with requirements and business analysis—and addresses a critical need in the industry for more guidance in this area. The practice guide begins by describing the work of business analysis. It identifies the tasks that are performed, in addition to the essential knowledge and skills needed to effectively perform business analysis on programs and projects.

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Book SynopsisA fascinating guide to effective leadership in times of crises, with a psychological underpinning that provides both context and practical advice.Whether planned or unexpected, change can present leaders with some of their toughest sustained challenges, regardless of seniority or the organisation''s size. In A Question of Leadership, Keith Leslie provides a wide range of illustrative case studies derived from both research and his first-hand experience in the public and private sectors. They are united by an overarching thesis: the failure of many change initiatives is caused by the leader''s inability to fully consider the consequences and magnitude of the situation. Across business and society, the prevalence and impacts of such short-sighted mistakes has become more apparent than ever following the onset of the Covid pandemic in 2020.Each chapter provides an engaging narrative that presents a relatable leadership dilemma, before undertaking an analyTrade ReviewGrounded in fascinating research and practical advice, A Question of Leadership is an essential guide to compassionate and effective leadership. -- Dame Carolyn Fairbairn, Director General, Confederation of British IndustryKeith Leslie has produced a very timely, well written and markedly useful book about leadership. It is stuffed with clear advice and important warnings for anyone involved in leadership, and manages to combine the lessons of a practitioner with the thoughts of an intellectual. -- Keith Grint, Emeritus Professor, University of Warwick and author of 'The Arts of Leadership'In an age when change is relentless, and too many top leaders are blinded by ego, Keith’s testimonies about what really works in leading organizations to success are most refreshing. This candid approach to mental health as a leadership issue could not be timelier. -- James Lahey, Director of the Centre on Public Management and Policy, University of OttawaThis book convincingly explains that real leadership is about asking powerful questions and accompanying others on their journey by listening, learning and humbly promoting solidarity. -- Lord John McFall of Alcluith, Senior Deputy Speaker of the House of LordsA refreshingly human, grounded, nuanced guide to leading sustainable change in a complex system. Keith Leslie’s decades of wisdom and experience shine through on every page. -- Caroline Webb, author of 'How to Have a Good Day' and Senior Adviser to McKinsey & CompanyA Question of Leadership provides valuable insights for leaders across all sectors, and importantly highlights how leaders can effectively learn from one another. -- Lesley King-Lewis, Chief Executive, Windsor LeadershipI commend the wisdom of a working lifetime in this book to all who seek to lead their organization through crisis to good health. -- William Storrar, Director of the Center of Theological Inquiry, Princeton, NJThis is a book for our times. With skillful use of the pandemic and other stories clearly laid out, Keith Leslie guides all of us as leaders involved in change. His people-centric focus on mental health is ground-breaking. -- Lieutenant General Richard E Nugee CB CVO CBE, former Chief of Defence People, Ministry of DefenceDrawing upon examples from BigCo and Tech in North America, this book is packed with deep insight, applicable-knowledge and advice gained through real-world experience. Keith’s book delivers a valuable, timely and engaging view of the problems faced by organisations as they navigate change. -- Chris Cook, VP Engineering, NavarikCovid has exposed so many of the inadequacies of the standard leadership clichés. So nothing could be more timely and necessary than A Question of Leadership with its width and depth, its sensitivity, insight and judgement about this great shared experience in which, as he writes, none of us have been bystanders. -- Lord Peter Hennessy, Attlee Professor of Contemporary British History, Queen Mary University of LondonA leadership book for leaders at all levels of an organisation. It provides credible and practical insight for leaders embracing inclusion and mental health; wishing to leave a legacy of a buoyant and motivated workforce, all while supporting organisational impact and building stakeholder value. -- Aisha Sheikh-Anene, Chair of the Board, Mental Health Foundation

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Book SynopsisAgility in business has become one of the most important management topics of recent times. The ability to create and respond to change in order to succeed in an uncertain and turbulent business environment is the essence of agile. But being agile starts with the leader, who has to make the shift from traditional "command and control" to "enabling people". This book is a practical workbook for leaders on their journey to achieving agility. It moves the conversation over agility into practice; exercising measures and techniques that will encourage leaders to adapt with changing times. To help and encourage leaders to make that personal shift, it offers ideas and tools to master agility in their organizations. Designed to be sensible and self-reflecting, the book also includes an appendix of over 20 exercises that have been tried and tested with executives all over the world in their successful pursuit of agile.

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Book SynopsisBen Horowitz, a leading venture capitalist, modern management expert, and New York Times bestselling author combines lessons both from history and modern organisational practice with practical and often surprising advice to help us build cultures that can weather both good and bad times.The times and circumstances in which people were raised often shape them yet a few leaders have managed to shape their times. In this follow-up to the bestselling business classic The Hard Thing About Hard Things, Ben Horowitz turns his attention to a question crucial to every organisation: How do you create and sustain the culture you want? This book is a journey through cultures ancient to modern, spotlighting models of leadership and culture-building from the samurai to prison gangs. Along the way, it answers fundamental questions: Who are we? How do people talk about us when we're not around? How do we treat our customers? Can we be trusted?Because who you are is not the values you list on the wallTrade ReviewPraise for The Hard Thing About Hard Things: ‘For anyone interested in building, growing or leading a great company, this book is an incredibly valuable resource – and a funny and insightful read’ Mark Zuckerberg, CEO of Facebook ‘Ben’s book is a great read – with uncomfortable truths about entrepreneurship and how to lead a company’ Larry Page, CEO of Google ‘Stripping away the veneer of management-speak, Ben’s writing carries the authority of somebody who has been through all of this. This results are simple, thorough and compelling’ Dick Costolo, CEO of Twitter ‘More than any other business book released this year, Hard Things gives an insider’s perspective on what it’s like to lead and scale a start-up’ Business Insider's Best Business Books of 2014) ‘This is easily one of the essential books every business leader should read if they’re looking for proven and honest management advice’ Entrepreneur's 25 Amazing Business Books from 2014) ‘The most valuable book on start-up management hands down’ PandoDaily ‘There is more than enough substance in Mr. Horowitz’s impressive tome to turn it into a leadership classic’ The Economist

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Book SynopsisThe key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization.Table of ContentsIntroduction ; Part I; 1. What We Can Learn from OUr Worst Conversations; 2. When We Lose Trust, We Lose Our Voice; 3. Moving from Distrust to Trust; Part II; 4. Challenges of Navigating the Conversational Highway ; 5. Harvesting Conversational Intelligence Using the Wisdome of Our Five Brains; 6. Bringing Conversations to Life; 7. Priming for Level III Conversations; 8. Conversational Agility: Reframing, Refocusing, Redirecting; 9. A Toolkit for Level III Conversations; Part III; 10. Leading with Trust: Laying the Foundation for Level III Interactions; 11. Teaming Up Through Conversational Intelligence; 12. Changing the Game Through Conversational Intelligence

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Book Synopsis'A brilliant advertising copywriter and a great team leader. His ideas are equally applicable to writing a novel, making a film, launching a product, managing a football team, instituting life changes and any activity you can imagine. Genius' - Sunday TimesLife is a zero-sum game.Drawing on Eastern and Western philosophy, and colourful characters from Picasso and Socrates to Warren Beatty, this book represents a lifetime of wisdom learned at the creative cutting edge.Predatory Thinking is a masterclass in how to outwit the competition, in ordinary life as well as in business. It is the philosophy that has underpinned Dave Trott's distinguished career as a copywriter, creative director, and founder of some of London's most high-profile advertising agencies.Trade ReviewOffers much to think about . . . engaging * Creative Review *Challenges the way we think creatively by flipping the logical, 2D way of thinking on its head * Psychologies *Cool, clear, very readable * Overseas Property Professional *

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Book SynopsisAs business priorities change and focus shifts to address arising issues, HR professionals need to be able to reorganize talent swiftly and plan for future needs to enable the business to succeed. It covers how to forecast organizational demand for people, resources and skills, analyze the gap between supply and demand and most importantly, how to fill this gap. This book explains how to use agile workforce planning to achieve this. Agile Workforce Planning is a practical guide for HR and organization development practitioners needing to align their staff, skills and resources with evolving company goals. This book also covers how to identify the skills needed in the workforce, where these skills are already available and when they're missing, how to decide whether to buy, borrow or build them. Agile Workforce Planning explains how to collect data to calculate and predict staff churn as well as how to use qualitative and quantitative demand modelling to forecast for future needs and provides strategies to address these including lateral internal recruitment. There is also expert guidance on horizon scanning, scenario planning and how to secure stakeholder buy in and engagement for an agile workforce plan. Supported by case studies from companies including Apple, Coca-Cola, Procter & Gamble, NATO and the UK National Health Service, this is essential reading for HR and OD professionals needing to continuously align the talent and capabilities in their workforce with the overall business strategyTrade Review"Adam has filled a major gap in the literature with this book. Thoughtful, nuanced, rigorous and practical, it will be a great end-to-end guide and reference for leaders and professionals at all levels on the ROI, theory and practice of effective workforce planning." * Rupert McNeil, Government Chief People Officer, UK Civil Service *"In this constantly changing world we respond with adaptability and speed, with a consistent learning mindset, seeking development and innovation. This book immerses the reader in this agile world through a welcoming narration of personal and business stories, explaining how to practically implement theories and conquer the related statistics. Adam Gibson, offers the recipe to succeed on having the right people capability that will lead an organization become truly agile. This book is written with the people in mind not just the business, preparing us for the future workplace. Its captivating narration offers an enjoyable way of fast knowledge assimilation for all those seeking to extend their knowledge on workforce planning and gain new perspectives, as well as those that want to start their learning on this topic." * Anna Mamalaki, Organizational Development & HR Consulting Director, Business: The Human Aspect LLC *"Adam Gibson provides us with a guide to agile workforce planning for professionals at all levels. This is a go-to handbook on how to plan for the future that I will be using many more times for its wealth of case studies and examples." * Erik van Vulpen, Founder, Academy to Innovate HR *"In Agile Workforce Planning, Adam Gibson has delivered the definitive book on workforce planning. As businesses navigate uncertainty and complexity, this book shows how workforce planning will need to be agile and built upon solid principles of business, economics, and risk. It is a must-read for practitioners in this space." * Nicholas Garbis, former leader of SWP at General Electric and Allianz SE *"At last a comprehensive and practical guide to workforce planning! Whilst organizations are realising the value of strategic workforce planning, as a relatively new discipline within the HR profession and wider business, there hasn't been the corresponding capability to capitalise on their interest. Staying true to Adam's 7Bs of workforce planning, if there is no internal supply and a scarcity of skill in the market then organizations need build this capability. Adam's book takes significant steps in providing the resource for organizations to build a workforce planning capability for themselves. It enables people to become SWP (Strategic Workforce Planning) professionals, providing them with the knowledge, tools and approach to form a solid foundation as a SWP practitioner." * Kath Soole, Strategic Workforce Planning Lead, Ministry of Defence *"Adam has woven together his considerable experience, detailed academic research, organizational case studies and fascinating military anecdotes to convey the 'what' the 'how' and critically the 'why' behind Agile Workforce Planning. I believe all HR professionals, not just those devoted to workforce planning, will find the framework and insights provided of real practical value in shaping, building and delivering the workforces their organizations require." * Steven Scott, Global Head & Managing Director, Workforce Management & Analytics, Standard Chartered Bank *"Workforce planning has always been among the top priorities for HR and Business leaders alike - after all, if we don't anticipate the workforce we need in our organizations well, we may suffer massive direct or opportunity cost. However, in today's VUCA world, workforce planning has proved to be an almost impossible task - how shall we anticipate the workforce requirements when we cannot even predict what might happen a few months ahead? This is why I was so happy to receive a copy of Adam's book, who based on his many year's practical experience shows us that with solid, Agile principles we can create the workforce we need that enables organizations to be successful in the market. The book is based on solid research and academic insights - and also demonstrates many practical, real-life applications showing the readers that workforce planning is a manageable process if we apply an agile mindset- after all, we cannot change the past, but we can always alter our current situation and act now to build the organization of the future." * Mihaly Nagy, Founder & CEO, The HR Congress *"A business strategy without understanding the future workforce shape, capability and skill needs, and cultures and operating model is like having a stool missing a leg. In these times with all the drivers of change in the future of work, organizations need to build the capability for agile workforce planning. This book provides great insights on what this means, why it is important, and the ways in which to approach it. It will help us all in being able to adapt for the future in an uncertain world." * Peter Cheese, Chief Executive, CIPD *Table of Contents Section - ONE: Introduction to workforce planning; Chapter - 01: What is workforce planning?; Chapter - 02: Evolution of workforce planning; Chapter - 03: The value and limitations of workforce planning; Chapter - 04: The agile approach; Section - TWO: Baseline; Chapter - 05: Analysing the strategic context; Chapter - 06: Understanding the workforce; Chapter - 07: Gaining buy-in; Section - THREE: Supply; Chapter - 08: Understanding workforce evolution; Section - FOUR: Demand; Chapter - 09: The nature of demand; Chapter - 10: Forecasting demand; Section - FIVE: Gap analysis; Chapter - 11: Establishing the gap; Section - SIX: Action plan; Chapter - 12: The planning approach; Chapter - 13: Demand optimization; Chapter - 14: Talent management; Chapter - 15: Creating the plan; Section - SEVEN: Deliver; Chapter - 16: Implementing the plan; Section - EIGHT: Conclusion; Chapter - 17: Becoming a workforce planning professional

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Book SynopsisCo-opetition offers a new way of thinking that combines competition and cooperation. It is the first book to adapt game theory to the needs of CEOs, managers and entrepreneurs. Though often compared to games like chess or poker, business is different - people are free to change the rules, the players, the boundaries, even the game itself. The essence of business success lies in making sure you are in the right game. Actively shaping which game you play, and how you play it, is the core of the innovative business strategy laid out in Co-opetition. Barry Nalebuff and Adam Brandenburger, professors at Yale and Harvard, are pioneers in the practice of applying the science of game theory to the art of corporate strategy. They have devised a practice-oriented model to help you break out of the traditional win-lose or lose-lose situations. Dozens of companies - including Intel, Nintendo, American Express and Nutrasweet - have been using the strategies of co-opetition to change their game and enjoy the benefits of win-win opportunities.Trade ReviewSeize on Co-opetition * The Economist *Do read Co-opetition. You will certainly learn a great deal, while having fun at the same time. -- Rudi Bogni * Times Higher Education Supplement *A terrific book! * Tom Peters *

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Book SynopsisRicardo Semler took over his father's company, Semco (founded in 1954), at the age of 19. Not only did he turn the company round, he made it an outstanding success. On the brink of bankruptcy in 1980, Semco achieved revenues of $34 million in 1993 - and $160 million in 2000. Semler threw out the rule book: for example, workers make their own decisions; every corporate decision is put to the vote; people turn up to the meetings they want to be at. It sounds insane: but it works.Trade ReviewThe way that Ricardo Semler runs his company is impossible; except th at it works, and works splendidly for everyone. I relish this book. It revived my faith in human beings and my hope for business everywhere -- Charles HandyIn this book, Ricardo Semler tells how Semco, Latin America's fastest growing company, uses a revolutionary way of working to run a profit-making company with a work force who love their jobs. * The Sunday Times *Are there real-life lessons to be learned? The answer is yes...Pragmatic, inspirational and intriguing advice. * The Times *Ricardo Semler is our kind of capitalist * Guardian *Semco takes workplace democracy to previously unimagined frontiers * The Times *

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Book SynopsisA new approach to structuring a business to support strategy and maximise efficiency. Organisation design matters. Every organisation has a better chance of success if it's designed properly, and that design is regularly reviewed, refreshed and updated to reflect and support organisational goals. Based on the latest thinking and research, and taking into account the profound impact the Covid-19 pandemic has had on how we think about work, Designing Organisations offers five key principles of organisational design that we can all adopt and deploy. Together, they provide a framework that balances the needs of today's strategies and operations with the agility to look ahead and meet the challenges of a rapidly evolving business environment.Trade ReviewPraise for the first edition: 'Risk of failure can be greatly reduced through effective organisational design that encourages high performance and adaptability to changing circumstances * Personnel Today *...provides insights and practical help on how to avoid the common mistakes made in restructuring...well worth the price * Business Executive Magazine *...contains a whole range of simple and effective tools and models * Professional Manager *

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Book SynopsisDr Thomas J Stanley is an author, lecturer and researcher who has studied the affluent since 1973. His previous books are the number one New York Times bestseller The Millionaire Next Door and Marketing to the Affluent, and his work is frequently cited in the American media. He lives in Atlanta.Trade ReviewReaders with an entreprenerial turn of mind will devour The Millionaire Mind because it provides road maps on how millionaires found their niches * USA Today *

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Book SynopsisDiscover practical and relevant insights from behavioral science you can apply immediately to manage change in your organization In The Dynamics of Business Behavior: An Evidence-Based Approach to Managing Organizational Change, cognitive neuropsychologist Philip Jordanov and entrepreneur Beirem Ben Barrah deliver an eye-opening new treatment of how to create organizational change with an evidence-based approach. The book includes interviews with more than 40 industry professionals across 15 sectors from companies like Johnson & Johnson and the three biggest Dutch banks discussing change approaches, challenges, and interventions to help bridge the gap between theory and practice. Readers will find useful step-by-step guides on eighteen interventions for six change areas, including psychological safety for stakeholder engagement and re-anchoring for leadership support. This book also discusses: The importance of strategic planning and risk management in D

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