Business and Management Books
McGraw-Hill Education The Metail Economy 6 Strategies for Transforming
Book SynopsisRethink, rebuild, and re-energize your relationship with every customer for ultimate success in todayâs Metail economyArmed with computers, tablets, smartphones, and social media, todayâs consumers have revolted against the marketplace status quo. Demanding a voice, and sometimes a hand, in the products they buy, these digitally empowered consumersâ"Me's"âhave inverted the traditional power dynamics of retail into Metail. To put it simply, your customers are now in charge, and you must recognize and embrace this fact in order to survive in new Metail economy.From Joel Bines, one of todayâs top retail brand thought leaders, The Metail Economy provides innovative methods for connecting with the Me-centric consumer and shows how to thrive in this consumer revolution. Bines provides examples of companies that have failed to address the Metail paradigm, along with those that are on the right path, clearly illustrating how the traditional p
£18.69
McGraw-Hill Education McGraw Hill ASVAB Basic Training for the AFQT
Book SynopsisThe essential guide for mastering the AFQT, the four most important subtests of the ASVABThe Armed Services Vocational Aptitude Battery (ASVAB) is the required entrance exam for all branches of the U.S. Armed Forces. Sponsored by the Department of Defense and administered year-round, if youâre one of the nearly one million people who take it each year, you know itâs an important test. The scores are used to measure aptitude for a variety of careers in the military. ASVAB Basic Training for the AFQT, Fourth Edition puts a laser focus on the four most important sections of the ASVAB, which you must pass in order to enlist in the military and qualify for many military jobs.ASVAB Basic Training for the AFQT is an essential guide to help you achieve exam readiness for these four sections. Written by Janet Wall, a former key member of the Defense Departmentâs ASVAB team and Commanderâs Award winner (USMEPCOM), this book includes 8 full-length sample AFQT
£14.98
McGraw-Hill Education Winning with Underdogs How Hiring the Least
Book SynopsisHiring the least likely candidates and turning them into high-potential employees is not only a winning business strategy but also a crucial step on the road to full inclusion and social justice.In todayâs workplace, too many marginalized groupsâpeople with disabilities, ex-convicts, senior citizens, the shy and anxious, various minoritiesâare underrepresented. And yet, workplaces often struggle to find enough employees to sustain their growing needs, putting massive pressure on HR hiring teams to fill the demand. Organizational psychologist Gil Winch argues that addressing our own biases and building organizations where everyone feels a profound sense of belonging is not only great for a companyâs bottom line, itâs also good for employees, communities, and society as a whole. But where does a leader start?In Winning with Underdogs, Winch reveals:The current state of diversity, equity, and inclusion in business and the huge financial, social,
£18.89
McGraw-Hill Education 5 Steps to a 5 500 AP U.S. Government and
Book SynopsisThe only study guide youâll need for the AP U.S. Government and Politics testârevised and updated, now with a 20-question Diagnostic QuizConfidence is key when taking any exam, and it will come easier if you spend your test prep time wiselyâeven if youâve been so busy that youâve put off preparing until the last weeks before the exam. Youâll find the smartest, most effective test prep in 5 Steps to a 5: 500 AP U.S. Government and Politics Questions to Know by Test Day, Third Edition. Written by experts in the field who know the exam inside and out, the questions closely resemble those youâll face on exam day, and include detailed review explanations for both right and wrong answers.5 Steps to a 5: 500 AP U.S. Government and Politics Questions to Know by Test Day, Third Edition is updated for the latest exam, featuring only those types of questions youâll see on this yearâs exam, plus a super-helpful 20 Question Diagnostic quiz to test your knowledg
£10.99
McGraw-Hill Education McGraw Hill ASVAB Fifth Edition
Book SynopsisThe essential guide for preparing for the ASVAB â updated with the latest test changes and service informationThe Armed Services Vocational Aptitude Battery (ASVAB) is the required entrance exam for all branches of the U.S. Armed Forces. Sponsored by the Department of Defense and administered year-round, if youâre one of the nearly one million people who take it each year, you know itâs an important test. The scores are used to measure aptitude for a variety of careers in the military. They are also used to determine whether or not potential military recruits qualify for enlistment, and which military jobs are best for each recruit.McGraw Hill's ASVAB, Fifth Edition is the best guide to help you achieve complete exam readiness. Written by Janet Wall, a former key member of the Defense Departmentâs ASVAB team and Commanderâs Award winner (USMEPCOM), this book includes reviews of all subjects tested and tips and strategies for answering specific question ty
£21.08
McGraw-Hill Education Taking Up Space Get Heard Deliver Results and
Book SynopsisFrom the CEO of CVS Health and Fortuneâs #1 Most Powerful Woman in Businessâan inspiring, authentic, and actionable road map for overcoming systemic obstacles to leadershipKaren S. Lynch went from a childhood filled with loss and instability in a stark mill town in Massachusetts to leading one of the nationâs largest health care companies, where she has been instrumental in transforming how people access affordable quality care. After being named CEO of the Fortune 500âs sixth largest company, CVS Health, she is now the most powerful woman on that revered list. In Taking Up Space, she tells her trailblazing storyâand delivers powerful lessons you can use to become the leader youâre meant to be, including: Own Your Past to Deliver a Better Future: Let your story and experiences be a strength. Remove the Blinders: Enlist others. Youâre never too successful for mentors. The Path to Leadership Is Never Linear: Get out of your lane. Say yes
£21.24
McGraw-Hill Education 500 HESI A2 Questions to Know by Test Day Second
Book SynopsisTons of HESI A2 practice in an easy-to-use formatânow featuring a 20-question Diagnostic QuizPractice makes perfect, and with 500 HESI A2 Questions to Know by Test Day, Second Edition, youâll get a ton of practiceâwith hundreds of questions, a comprehensive answer key, and a 20-question Diagnostic Quiz to help you track your progress. Itâs the perfect way to sharpen your skills and build your confidence for test day.Organized by subject with detailed answers to every question, 500 HESI A2 Questions to Know by Test Day, Second Edition provides excellent practice to help you make the most of your review time. With small bits of information presented for quick and easy reference and smart strategies for test day, this essential study guide is helpful for all types of students, whether youâre looking for a thorough refresh of topics or need extra help understanding specific topics or question types.Features:500 HESI A2 questions
£14.99
McGraw-Hill Education Must Know Middle School ELA
Book SynopsisA user-friendly, concept-first approach to Middle School ELA that helps you improve your skills quickly and easilyMust Know Middle School ELA provides a fresh approach to learning. As part of our Must Know series, this book makes sure what you really need to know is clear up-front. Rather than starting with goals to be met, chapters begin by telling you the most important concepts about the topic at handâand then show you exactly how these concepts help you accomplish your goals.Written by a veteran educator with decades of experience, Must Know Middle School ELA provides useful examples to help explain and clarify each topic, then follows up with more challenging aspects and exceptions to any rules. Every chapter closes with reinforcing exercises to help you get the practice you need to gain confidence. In the end, Must Know Middle School ELA shows you that understanding the must-know concepts can help you improve your reading and writing s
£11.99
McGraw-Hill Education Communication Essentials The Tools You Need to
Book SynopsisA first in the new Business Essentials Series, this book is packed with must-know tools and strategies for the most important business (and life) skill of allâcommunicationNo matter how great your knowledge, expertise or experience, poor communication skills undermine your ability to get your message across, achieve your objectives, and build crucial relationships. To advance your careerâand succeed in other aspects of life, as wellâbuilding theses skills is essential.In Communication Essentials, expert Trey Guinn takes you step-by-step through the process of improvement, from understanding the importance of message clarity to specific, goal-based strategies to develop and maximize your skills.In Part I: The Essentials, he covers the fundamentals, from why and how we communicate and what effective communication looks like to how it can all go wrong. In Part II: The Essentials Applied, he provides practical advice on identifying goals, owning your m
£14.24
McGraw-Hill Education One Bold Move a Day Meaningful Actions Women Can
Book SynopsisAn essential roadmap to help you feel more confident, clear, and intentional in your goalsâat every stage of your career and lifeEarly in her career, Shanna Hocking tried to do everything âœrightâ: She spoke up in meetings, supported colleagues' strategies, and raised her hand for new projects. Though her enthusiasm helped her get ahead in some ways, pushback from others nearly derailed her: Who did she think she was? She shouldn't be so "out there." She should "take it down a bit."What happened next is a situation all too many professional women will recognize: Shanna began to internalize the comments, second-guessing herself and holding herself back to make others comfortable. It took a long timeâyears, in factâbefore she was able to see what she was doing and regain the power of being her best self.In One Bold Move a Day, Shanna reveals the transformative mindsets that helped her regain that power, and offers a practical, hands-on roadmap to ach
£17.09
McGraw-Hill Education Managing Fuzzy Projects in 3D A Proven
Book SynopsisThe first resource of its kindâa multi-disciplinary method for effectively managing the largest, most complex projects in business todayAll too often, we execute projects that come with high levels of complexity or uncertainty, along with conflicting or unstated expectations from stakeholders. The authors of this groundbreaking guide refer to them as âœfuzzy projects,â and they are all-too-common today.In Managing Fuzzy Projects in 3D, project management guru Lavagnon Ika and organizational strategy expert Jan Saint-Macary walk you through their proven three-pronged approach for successfully managing such projects. Itâs all about planning and executing the project with three key factors in mindâreason and logic, psychosocial/human behavior considerations, and politics, such as power, influence, and hierarchyâto gain a complete picture of the project and the processes for getting it done. Drawing on copious examples, they shed light on why even well-manage
£38.24
McGraw-Hill Education The Digital Selling Handbook Grow Your Sales by
Book SynopsisActionable advice for sales professionals and business owners for growing sales in todayâs increasingly virtual marketplaceRapid changes in where and how people live, work, and do business in recent years, have triggered major shifts in how customers shop for and buy virtually everything! Sales and marketing professionals are faced with the harsh reality of rethinking their entire approach to engaging clients in todayâs virtual marketplaceâor risk quickly becoming irrelevant. They need to rethink their entire sales approachâand Digital Selling Handbook shows them how to do it.This comprehensive guide builds readersâ understanding of customer psychology and buying behavior in the new digital-first world. It provides best practices for engaging customers using a variety of methods. Digital selling expert and founder of Sales Excellence, Inc., Bill Stinnett covers the entire sales and marketing process, showing how to:Create a magnetic personal b
£18.89
McGraw-Hill Education Dont Call It Quits Turn the Job You Have into the
Book SynopsisThere are otherâoften betterâways to find fulfillment at work besides leaving your jobIt can be tempting to fire off a letter of resignation (or at least fantasize about doing so) when you're unsatisfied or unhappy at work. But leaving a stable job can be impractical. And often there are other, less dramatic, ways to get what you want out of your career.In Don't Call It Quits, Shana Lebowitz Gaynor draws on her experience writing about career development to show how you can more deeply connect to your work, reclaim agency in your career, and find the freedom and happiness you're seekingâwithout upending your life with a job change. As Shana explains, you arenât caught between two terrible options: "stick around and suck it up" or leave and hope for something better. You probably have many more choices than you realize.Don't Call It Quits is your how-to guide for exploring those options. You'll finally be able to turn the job you have into th
£17.99
McGraw-Hill Education Thriving on Overload The 5 Powers for Success in
Book SynopsisWhen managing massive amounts of information is part of your job and daily life, how do you transform a feeling of being overwhelmed into a sense of abundance and empowerment?This groundbreaking guide delivers the practical insights and strategies you need to build a positive relationship with information and excel at work and in all your ventures.Ross Dawson draws on his work as a leading futurist and 25 years of research into the practices that transform a surplus of information into compelling value. In Thriving on Overload, he shares simple actionable techniques for staying ahead in an accelerating world. Itâs all about choosing to thrive on overloadârather than being overwhelmed by it. Develop the five intertwined powers that enable extraordinary performance in a world of overload: Purpose: understanding why you engage with information enables a healthier relationship that generates success and balance in your life Framing:
£18.89
McGraw-Hill Education Advertising and Promotion An Integrated Marketing Communications Perspective 2026 Release ISE
£51.29
McGraw-Hill Education Decision Sprint The New Way to Innovate into the
Book SynopsisA Wall Street Journal BestsellerâœAtif has been at the center of Internet and digital disruption for over 20 years, building on 15 years of experience in pure play tech companies such as Amazon, where he led large scale, fast growing digital businesses.ââCNBCFearlessly delve into the unknown with breakthrough methods to put your company on the path to innovation, creativity, and growth.Itâs no secret that steering a business has become dramatically more complex and uncertain in our modern era. Constant exploration of new territory by teams is the name of the game. Yet most companies are stuck with yesterdayâs approach to problem solving. Problem solving needs to be reinvented to meet todayâs challenges. The future of business depends on it.Having reached the highest levels of the Fortune 500, digital disrupter Atif Rafiq has written Decision Sprint to pull the curtain back on the hidden management systems within your organization that
£21.24
McGraw-Hill Education Possibility Unleashed Pathbreaking Lessons for
Book SynopsisFrom a visionary leader comes a game-changing guide to help you face your fears, transcend discord and polarization, and drive positive systemic and societal changeWhen Marc Harrison became CEO of Intermountain Healthcare, one of the nationâs largest health systems, the organization was financially sound and had a sterling reputation for delivering excellent care. But Harrison wasnât content to uphold that reputation; he knew it could be even better. As an IRONMAN triathlete, he had a drive to push boundaries; as a two-time cancer survivor, he had a deeper empathy for patients and a greater sense of urgency. Harrison led an ambitious transformation that has unleashed Intermountainâs workforce not only to improve the organization but to look beyond it and tackle a range of problems that have plagued both the industry and our broader society. Bucking the prevailing culture of conflict and polarization, leaders at all levels are empowered to convene diverse stakeholders i
£21.59
McGraw-Hill Education The Bold Ones Innovate and Disrupt to Become
Book SynopsisRanked #5 on McKinsey & Company's Top Books on Decision MakingA practical and inspirational playbook that shows you how to use innovation and disruption to become truly unstoppable.Disruption for disruption's sake isn't a smart strategy when you're seeking ways to accelerate your career and become truly indispensable. In The Bold Ones, you'll discover it's more about being bold than disruptive: being simultaneously confident enough to challenge industries, yet practical enough to recreate them. Internationally celebrated disruption strategist Shawn Kanungo offers a playbook for individuals who know they need to become bolder to push their careers and companies forwardâbut don't know how to innovate: You'll learn where to start, what to do, and how to break through with your ideas. Distilling lessons learned from some of the world's most extraordinary disruptors, The Bold Ones presents eight unconventional pillars to success:Succe
£18.99
McGraw-Hill Education Strategic Management 2026 Release ISE
£51.29
McGraw-Hill Education Never Say Whatever How Small Decisions Make a Big
Book SynopsisLife Is Choices. Make Them.Calling in late to a Zoom meeting with kids playing in the background. Avoiding optional meetings. Dodging low-profile assignments. Giving H.R. lunch-and-learns a hard pass. There are countless ways we've become the apathetic version of our corporate selvesâdismissing what seems unimportant with a big shrug emoji. Whatever. Who cares?In Never Say Whatever, veteran author, radio host, and former college president Dr. Richard Moran reveals with stunning clarity why you should care: The W-word is a career killer. In fact, he likens it to the similarly NSFW F-bomb. It can be a whole sentence, an attitude, an "OK," or nothing at all. It's a word that comes in handy and can be habit forming, but the consequences of using it as your fallback response can have drastically negative results over time.The numerous daily decisions we make, both at work and in life, are small chances to make big impact. Understanding thisâand banishin
£19.54
McGraw-Hill Education Business and Society Stakeholders Ethics Public Policy SELF PRINT 2026 Release ISE
£49.49
McGraw-Hill Education Can Your Customer Service Do This Create an
Book SynopsisTodayâs most sought-after âœcustomer service sleuthâ and turnaround expert unlocks the secrets to transforming customer service and building unshakeable customer engagement and loyalty Customer service done right is one of todayâs most powerful competitive advantages. In Can Your Customer Service Do This? customer service turnaround wizard and renowned customer service training expert Micah Solomonâwho has worked with brands from Auberge Resorts to Audi of America, from Cleveland Clinic to the NFL Players Associationâshares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.This is the first book to move the reader step-by-step toward customer service perfection and true customer-centricity by creating, refining, and synchronizing employee behaviors, systems, and standards to together create the perfect customer service enviro
£20.39
McGraw-Hill Education CompTIA Project Certification AllinOne Exam Guide
Book SynopsisThis comprehensive study guide delivers complete coverage of every topic on the CompTIA Project+ examThis fully updated self-study guide and professional resource shows how to successfully manage projects and prepare for the challenging CompTIA Project+ exam. CompTIA Project+ Certification All-in-One Exam Guide (Exam PK0-005) walks you through each step of the project management process, covering critical strategies for on-time and within-budget projects. Youâll get complete explanations of every objective on the CompTIA Project+ exam along with end-of-chapter summaries, quizzes, and exercises that reinforce key points.Coverage includes: Initiating the project Developing project plans Working with management Managing project scope Creating the budget Building a project plan Organizing a project team Managing teams Implementing the project plan Revising the project plan
£31.44
McGraw-Hill Education The Art of Bouncing Back Find Your Flow to Thrive
Book SynopsisFind out how world-class athletes and leaders survive defeat and come back even strongerâand how you can, tooâwith the blueprint from the coach who helps set them up for successWith apologies to Benjamin Franklin, there are actually three things in life that are certain: Death, taxes, and the fact that sometimes, life will throw you a gut punch. Coach Dar has seen a fair share of calamitous situations in her 25+-year career, from major league players suffering slumps and season-ending injuries to executives floundering professionally and experiencing financial devastationâplus her own setbacks like three strokes before the age of 45 and the loss of both of her parents.As a mental skills coach whose clients have included professional athletes, top CEOs, and world leaders, Coach Dar specializes in helping the best of the best get up and get going again after suffering serious setbacks. In The Art of Bouncing Back, she shares these prove
£17.09
McGraw-Hill Education The Insiders Edge to Real Estate Investing
Book SynopsisThe Wall Street Journal BestsellerUp your game in todayâs lucrative real estate market with 10 proven steps from investing insider James NelsonFeaturing a foreword by bestselling author and star of Bravo's "Million Dollar Listing" Ryan Serhant The real estate investment market is worth nearly $21 trillion, and almost half of the properties are purchased by individual investors. Thereâs space available for anyone whoâs willing to playâand The Insiderâs Edge to Real Estate Investing shows exactly how to get in the game and create lasting wealth.Sought-after industry expert and highly acclaimed real estate master James Nelson delivers the knowledge, insights, and tools you need to get started, generate returns, achieve your investing goals, and build a portfolio for the future. He lays out the ten key steps to follow when investing in real estate. He offers sage advice on:Selecting
£17.09
McGraw-Hill Education Ltd Operations And Supply Chain Management The Core
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£58.08
McGraw-Hill Education The New Hustle Dont Work Harder Just Work Better
Book SynopsisHow to get ahead at work and in lifeâand avoid burnoutâby working efficiently, productively, and creativelyThere are times that getting your hustle on the old-fashioned way can be rewarding: Burn a little midnight oil here, "rise and grind" on a special project there. But as a long-term strategy, the traditional 24/7 hustle isn't just unsustainable: it's ineffective because it measures effort rather than effect. Between what we've learned about the upending effect pandemic life has on our work lives and the ways hustle culture can lead to stress and burnout, we need to find smarter, more innovative ways to get aheadâwithout losing ourselves in the process.In The New Hustle, lifelong entrepreneur and mother-of-six Emma Isaacs offers just thatâa powerful, hands-on playbook that can help all of us, from entry-level workers to top-level leaders, work at maximum efficiency with "radical flexibility." This flexibility is key to making difficult decisions more q
£18.89
McGraw-Hill Education Ltd Business Analytics 2025 Release
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£58.08
McGraw-Hill Education Ltd Leadership Enhancing The Lessons Of Experience
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£58.08
McGraw-Hill Education Staffing Organizations 2025 Release ISE
£51.29
McGraw-Hill Education ABCs of Relationship Selling through Service 2025
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£51.29
McGraw-Hill Education Healthcares Path Forward How Ongoing Crises Are
Book SynopsisFrom the author of The Epidemic of Empathy in Healthcare and The Good Doctor comes a book that explores how the pandemic and other crises revealed what excellence in healthcare truly means and presents an action plan to achieve it.The goal of healthcare has always been to reduce suffering, but three perfect storms of recent yearsâthe health storm produced by the Covid-19 pandemic; the economic storm that resulted from its disruptions; and the social storm that followed the murder of George Floyd, which sparked fresh outrage at longstanding inequitiesâhave sharpened and added important nuances to our understanding of what that means. In Healthcareâs Path Forward, Thomas Lee explores how the work of healthcare is being transformed by a deeper knowledge of what suffering means for patients, their families, and healthcare providers themselves. To respond, healthcare organizations must: deserve, earn, and build the trust of patients d
£21.59
McGraw-Hill Education Ltd Management Leading Collaborg In A Competve Wrld
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£58.08
McGraw-Hill Education Managing Human Resources 2025 Release ISE
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£51.29
McGraw-Hill Education Walk Away to Win A Playbook to Combat Workplace
Book SynopsisRecognize toxic coworkers, support bullied colleagues, and thrive in the workplace and beyondRanging from general conflict to psychological violence, workplace bullying has become an epidemic at many offices. The Workplace Bullying Institute reports that workplace bullying affects approximately 80 million workers. And with the Great Resignation upon us, weâre seeing that a toxic culture or manager is one of the top reasons employees leave a company.In Walk Away to Win, Megan Carle draws on her own experience as a target of workplace bullyingâpaired with the latest research in the fieldâto reveal how unhealthy workplace cultures enable this insidious behavior. She describes the impact of bullying on an organizationâs bottom line; explains what you can do to combat bullying against yourself or your coworkers; analyzes the common characteristics of bullies; and helps readers understand how to face each style of bullying behavior. Youâll learn everything you
£19.54
McGraw-Hill Education Selling Building Partnerships 2025 Release ISE
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£51.29
McGraw-Hill Education Introduction to Business Analytics 2026 Release ISE
£53.99
McGraw-Hill Education Ltd Finance Applications And Theory 2025 Release
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£63.36
McGraw-Hill Education From Scrappy to SelfMade What Entrepreneurs Can
Book SynopsisAn International Franchisee of the Year delivers a proven method for entrepreneurial success based on his remarkable story of going from Ethiopian refugee to multi-millionaireFormer Ethiopian refugee Yonas Hagos shares his amazing story about his plight in Ethiopia, his emigration to the U.S., and the business journey he took to become the owner of dozens of restaurant franchises.From Scrappy to Self-Made describes how Hagos beat all the odds to become the owner of more than four dozen restaurant franchises that have earned him $10 million, and counting. He owns and operates more than 50 restaurants, including Arbyâs, Nothing Bundt Cakes, and multiple outlets of Smoothie King (32 locations), Dunkinâ Donuts (9 locations)âand coming soon, Kaia Tapas and Beach Life.A tale of entrepreneurship focusing on the roadblocks aspirational business owners most commonly encounter, this how-to, self-help guide provides gripping personal stories and feet-on-
£21.24
McGraw-Hill Education Ltd Interpersonal Skills In Organizations 2025
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£61.60
McGraw-Hill Education Money Strong Your Guide to a Life Free of
Book SynopsisâœThe reality is money can be a hellish prison that holds us captive to doing whatever is necessary to stay afloat, or it can be one of the greatest sources of freedom that fuels our ability to live an incredibly meaningful, fulfilling, purposeful life. And thatâs the reason Iâve decided to write this book.â âLiz Davidson Would you like to live a life free of financial worries? Of course, you would! Well, the good news is the life you want is well within your reach. Liz Davidson, founder and CEO of Financial Finesse, a company that has helped millions of Americans take control of their financial lives, wrote Money Strong to give you the tools you need to start building the life you want today. Packed with real-life stories of financial challenges overcome, this book not only serves up proven tactics for success, it shows you exactly how others have made them work. If they can do it
£17.99
McGraw-Hill Education Organizational Behavior Emerging Knowledge. Global Reality 2026 Release ISE
£51.29
McGraw-Hill Education Ltd Business Foundations A Changing World 2025
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McGraw-Hill Education Convince Me HighStakes Negotiation Tactics to Get
Book SynopsisLearn how to master the art of convincing others in any business situationâwith insider tips from a former FBI hostage negotiator and a top DC publicistFrom CEOs communicating with board members to managers negotiating salary increases and entrepreneurs looking to raise capital, it's impossible to overstate the role of persuasion in making your personal and professional goals a reality. The ability to convince othersârespectfully and effectivelyâis one of the most important skills you can master, whatever your profession. In Convince Me, you'll find eye-opening, behind-the-scenes details revealing how some of the best in the business ply their trade.Inside, you'll discover how to: Adapt Forensic Listeningâ techniques to your needs Understand "unstated narratives" and employ de-escalation techniques Become a master at generating enthusiasm Read people effectively and spot attempts at manipulation Walk through the
£20.39
McGraw-Hill Education Ltd M Marketing 2025 Release
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£58.08
McGraw-Hill Education Digital Marketing 2025 Release ISE
£56.70
McGraw-Hill Education International Business Competing in the Global
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£51.29
McGraw-Hill Education Labor Relations Striking a Balance 2025 Release
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£51.29
