Description

Book Synopsis
Todayâs most sought-after âœcustomer service sleuthâ and turnaround expert unlocks the secrets to transforming customer service and building unshakeable customer engagement and loyalty
  
Customer service done right is one of todayâs most powerful competitive advantages. In Can Your Customer Service Do This? customer service turnaround wizard and renowned customer service training expert Micah Solomonâwho has worked with brands from Auberge Resorts to Audi of America, from Cleveland Clinic to the NFL Players Associationâshares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.

This is the first book to move the reader step-by-step toward customer service perfection and true customer-centricity by creating, refining, and synchronizing employee behaviors, systems, and standards to together create the perfect customer service enviro

Can Your Customer Service Do This Create an

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    £20.39

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    RRP £23.99 – you save £3.60 (15%)

    Order before 4pm tomorrow for delivery by Wed 1 Jul 2026.

    A Hardback by Micah Solomon

    4 in stock

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      View other formats and editions of Can Your Customer Service Do This Create an by Micah Solomon

      Publisher: McGraw-Hill Education
      Publication Date: 31/10/2023
      ISBN13: 9781264825516, 978-1264825516
      ISBN10: 126482551X
      Also in:
      Business and Management

      Description

      Book Synopsis
      Todayâs most sought-after âœcustomer service sleuthâ and turnaround expert unlocks the secrets to transforming customer service and building unshakeable customer engagement and loyalty
        
      Customer service done right is one of todayâs most powerful competitive advantages. In Can Your Customer Service Do This? customer service turnaround wizard and renowned customer service training expert Micah Solomonâwho has worked with brands from Auberge Resorts to Audi of America, from Cleveland Clinic to the NFL Players Associationâshares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.

      This is the first book to move the reader step-by-step toward customer service perfection and true customer-centricity by creating, refining, and synchronizing employee behaviors, systems, and standards to together create the perfect customer service enviro

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