Business and Management Books

Book SynopsisRead the Preface, Introduction, and Chapter 1 at thewellnessrevolution. paulzanepilzer. com. Five years ago, Paul Zane Pilzer outlined the future of an industry he called "wellness" and showed readers how they could get in on the profitable bottom floor.Table of ContentsPreface: The Revolution Continues. Introduction: Why Wellness is the Next Big Thing. Chapter One. Why We Need a Revolution. Chapter Two. The Baby Boom Generation: Understanding and Controlling the Demand for Wellness. Chapter Three. What You Need to Know About Food and Diet. Chapter Four. Making Your Fortune in Food. Chapter Five. Making Your Fortune in Medicine. Chapter Six. What You Must Know about Health Insurance. Chapter Seven. The New Health Insurance Solution: Helping Your Customers Finance Their Wellness. Chapter Eight. Making Your Fortune Distributing Wellness. Chapter Nine. Direct Selling – How to Get Started. Chapter Ten. Staking Your Claim: The Next Millionaires. Epilogue: Unlimited Wellness. Appendix A. Fat: What Is It, How Do We Get It, and How Do We Define It? Appendix B. Shifting from Sickness to Wellness Medical Care. Notes. Selected Bibliography. Acknowledgments. About the Author. Index.

Read more less

Book Synopsis

Read more less

Book SynopsisOriginally published in 1947, the fourth edition of this title investigates the impact of changing social values and modern technology on the operation of organisations. Written for managers and other professionals, as well as students in related areas who wish to understand the decision-making processes at the heart of organisation and management.Table of ContentsIntroduction to the Fourth EditionPreface to the First EditionAcknowledgmentsI. Decision-Making and Administrative OrganizationCommentary on Chapter III. Some Problems of Administrative TheoryCommentary on Chapter IIIII. Fact and Value in Decision-MakingCommentary on Chapter IIIIV. Rationality in Administrative BehaviorCommentary on Chapter IVV. The Psychology of Administrative DecisionsCommentary on Chapter VVI. The Equilibrium of the OrganizationCommentary on Chapter VIVII. The Role of AuthorityCommentary on Chapter VIIVIII. CommunicationCommentary on Chapter VIIIIX. The Criterion of EfficiencyCommentary on Chapter IXX. Loyalties and Organizational IdentificationCommentary on Chapter XXI. The Anatomy of OrganizationCommentary on Chapter XIAppendix: What Is an Administrative Science?Index

Read more less

Book Synopsis From the nationâs leading experts in healthcare safetyâthe first comprehensive guide to delivering care that ensures the safety of patients and staff alike.   One of the primary tenets among healthcare professionals is, âœFirst, do no harm.â Achieving this goal means ensuring the safety of both patient and caregiver. Every year in the United States alone, an estimated 4.8 million hospital patients suffer serious harm that is preventable. To address this industry-wide problemâand provide evidence-based solutionsâa team of award-winning safety specialists from Press Ganey/Healthcare Performance Improvement have applied their decades of experience and research to the subject of patient and workforce safety. Their mission is to achieve zero harm in the healthcare industry, a lofty goal that some hospitals have already accomplishedâwhich you can, too. Combining the latest advances in safety science, data technology, aTable of ContentsForeword: Thomas H. Lee, MD, MScAcknowledgmentsIntroduction: Craig Clapper, PE, CMQ/OEChapter 1: The History of the Modern Safety MovementGary Yates, MDChapter 2: Introduction to Safety Management SystemsCarole Stockmeier, MHAChapter 3: Safety Science and High Reliability Organizing (HRO)Craig Clapper, PE, CMQ/OEChapter 4: An Introduction to HRO Leadership SkillsSteve Kreiser, CDR (USN Ret.), MBAChapter 5: Universal Skills for Preventing HarmShannon M. Sayles, MS, MAChapter 6: Communication, Collegiality, and TeamingDavid Varnes, CDR (USN Ret.), MSAEChapter 7: Just CultureJudy EwaldChapter 8: Measurement and Control LoopsCheri Throop, RN, and Martin WrightChapter 9: Learning SystemsTami Strong, RN, MSN-HCQChapter 10: Workforce SafetyEmily Halu, RN, MSN, and Joseph CabralChapter 11: High Reliability Organizing and the Patient ExperienceDeidre Mylod, PhD, Stacie Pallotta, MPH, and Thomas H. Lee, MD, MScEpilogue: High Reliability Organizing's Full PromiseJames Merlino, MDNotesIndex

Read more less

Book SynopsisA massive disconnect exists today between consumers and providers. As consumers, we have a greater selection of higher quality goods and services to choose from, yet our experience of obtaining and using these items is more frustrating than ever. At the same time, companies find themselves with declining customer loyalty, greater challenges in fulfilling orders, and a general sense of dissatisfaction in connecting with their customers. In LEAN SOLUTIONS, lean production experts Womack and Jones show consumers and companies alike how they can align their goals to achieve greater value with less waste.

Read more less

Book Synopsis

Read more less

Book SynopsisNot solely covering new products, Innovation Management focuses on new services and new business models; in doing so, it provides an introduction to new business development. The book follows the logic of the innovation process, from idea development via selection to implementation, and discusses these topics both on the level of the company and individual projects. Its content is evidence-based, but with many practical examples. This textbook ensures up-to-date subject knowledge by providing a contemporary approach: novel methodologies such as design thinking, lean innovation and open innovation are included. Exercises and discussion questions at the end of each chapter enable self-testing and reflection. Comprehension of new topics is aided by an in-margin glossary and further multimedia links on the companion website - bloomsburyonlineresources.com/innovation-management. It is an essential resource for undergraduate students seeking a rigorous and science-based, yet accessible andTrade ReviewThis comprehensive textbook incorporates the latest thinking and academic research in innovation management. It offers a wealth of relevant examples from a variety of industries and practical exercises which will enable students to apply what they have learnt in the classroom and experience first-hand what it means to be an innovation manager. * Paola Criscuolo, Professor of Innovation Management, Imperial College London, UK *A comprehensive, insightful yet elegant book that takes a novice to this topic by hand and then eruditely walks them through the various facets of innovation management. Both students and instructors will benefit from the author’s skilful treatment of the various complex multi-disciplinary threads, including strategic, operational, technological, human resource, legal and financial, that constitute innovation management in practice. When compared to other heavy-breathing introductory tomes, this book is a refreshing and delightful introduction to innovation management. * Anup Nair, Teaching Fellow, University of Strathclyde, UK *Uniquely comprehensive and accessible, Jan van den Ende’s book covers both the “classics” and more contemporary topics in innovation management. By linking concepts and frameworks from theory with examples and cases from practice, this book will enable both the understanding and the application of innovation management principles in different contexts. * Marcel Bogers, Professor of Open and Collaborative Innovation, Eindhoven Institute of Technology, Netherlands *This book provides clear insights on how to manage innovation using traditional and contemporary approaches. It demonstrates practical and effective methodologies for bringing innovation to the core of businesses and organisations, which are contextualised through a wide array of case studies and with visualisations to explain concepts, thus making the book an excellent foundation resource for university students and practitioners. * Osikhuemhe Okwilagwe, Senior Lecturer in Strategy, Bournemouth University, UK *Contemporary, timely and accessible: this book will benefit students and practitioners in their understanding of the importance of innovation management in strategies for companies and other organizations. A pleasure to read! * Cees van Beers, Professor of Innovation Management, TU Delft, Netherlands *Innovation has become a key capability for all organizations in the 21st century. Successful innovation management must get many decisions right on both the project level and the firm level. Jan van den Ende’s very readable introductory text brings together these knowledge areas, fusing masterfully academic research and practical advice. * Sebastian Fixson, Professor of Innovation and Design, Babson College, USA *This book provides a novel and very interesting approach to innovation management. It offers readers a perspective which is both multi-layered (in the sense that it offers footholds for innovation managers as well as innovation actors) and integrated (in the sense that the book addresses most of the core elements not in isolation, but connected to the processual dimension of innovation). All of this is not in abstracto, but enriched and illustrated by lots of short cases and examples and stretches from the very early strategic and search phases to the conclusion of the innovation activities. * Frido Smulders, Professor of Entrepreneurial Engineering by Design, TU Delft, Netherlands *This timely book journeys the readers through the logic of innovation activities from idea development, to selection to implementation by applying contemporary cases to critical concepts. A must-read for students of the discipline, entrepreneurs looking to start-up and corporate innovators including executives and project managers who are vested with key innovation management responsibilities. * Subra Ananthram, Associate Professor of Business and Innovation, Curtin University, Australia *Innovation Management should be widely read by students as well as practitioners and scholars. It provides clear understanding of the organizational context – projects and project-based firms – within which innovation in products, services and business models takes place and must be carefully managed. It is an important, opportune and accessible book. * Andrew Davies, Professor of Innovation Management, University of Sussex, UK *This textbook is a student-friendly starting point for the study of innovation management. It covers the key areas across the innovation process, from idea generation to successful implementation. Students will find the link of academic theories with real-life cases and hands-on exercises a refreshing approach to deepening their knowledge. * Philip Steinberg, Assistant Professor, University of Groningen, Netherlands *Table of ContentsPART ONE: INTRODUCTION 1: Innovation management and new business development PART TWO: IDEA GENERATION 2. The front end of innovation 3. Design thinking PART THREE: INNOVATION STRATEGY 4. Innovation Strategy 5. Portfolio Management PART FOUR: ORGANIZING INNOVATION 6. Managing Projects 7. Organizing for Innovation 8. Open Innovation PART FIVE: INNOVATION IN SPECIFIC TYPES OF FIRMS 9. Entrepreneurship 10. Innovation in project-based and multinational firms PART SIX: CONCLUSION 11. The future of innovation management and new business development References Index.

Read more less

Book SynopsisGenerous, authoritative, and grounded in lived experience, My Life in Full is the story of an extraordinary leader's life, a moving tribute to the relationships that created it, and a blueprint for 21st century prosperity.

Read more less

Book Synopsis

Read more less

Book SynopsisThe bestselling co-author of the legendary The One Minute Manager and a former Twitter executive join forces to create the ultimate guide to creating powerful mentoring relationships.The past decade has seen the dramatic rise of a word now well known in corporate hallways: mentoring. But a new awareness about mentoring hasn't necessarily meant an increased understanding of how to implement the practice.While most people agree that having a mentor is a good thing, they don't know how to find one or use one. And despite widespread approval for the idea of being a mentor, most people don't think they have the time or skills to do so.Positive mentoring relationships can change the way we lead and help us succeed. In One Minute Mentoring, legendary management guru Ken Blanchard and Claire Diaz-Ortiz, a former Twitter executive and early employee, combine their knowledge to provide a systematic approach to intergenerational mentoring, giving readers great insight into the power and influence of mentoring and encouraging them to pursue their own mentoring relationships.Using his classic parable format, Blanchard explains why developing effective communication and relationships across generations can be a tremendous opportunity for companies and individuals alike. One Minute Mentoring is the go-to source for learning why mentoring is the secret ingredient to professional and personal success.

Read more less

Book Synopsis

Read more less

Book SynopsisThe go-to guide for PR professionals looking for new and exciting ways to exercise their creative communication muscles. Drawing upon years of professional insights, in this inspiring yet practical book, the author will address the many facets of the PR industry, from advertising and marketing to consulting and strategizing.

Read more less

Book Synopsis

Read more less

Book SynopsisHow to become a trusted resource for consumers in a society of constant manipulation People decide who to trust, what advice to heed, and which individuals to forge personal or transactional relationships with based on a simple metric of believability. Success, in turn, comes from understanding one basic principle: how to be more trusted. Likeonomics offers a new vision of a world beyond Facebook where personal relationships, likeability, brutal honesty, extreme simplicity, and basic humanity are behind everything from multi-million dollar mergers to record-breaking product sales. There is a real ROI to likeability, and exactly how big it is will amaze you. Likeonomics provides real-world case studies of brands and individuals that have used these principles to become wildly successful, including: An iconic technology brand that awakened a revolution among their employees by standing for something bigger than their products A PortugTable of ContentsPrologue: How a Lard Salesman, an NFL Agent, and a YouTube Star Explain Likeonomics xv Introduction: Likeability, Rogue Economists, and the Lovable Fool xxv Author’s Note: Why I Don’t Write about Synergy and Paradigm Shifts xxxix Part I The Crisis and the Solution 1 Chapter 1 Inside the Modern Believability Crisis: How Rockefeller’s Dimes, War Propaganda, and the Marlboro Man Ruined the World 3 The Birth of Modern PR 5 #occupywallstreet 6 The Propaganda of Revolutions 7 When Advertising Ruled the World 9 The Mass Perception Principle 10 Marketing as the Bad Guy 12 Living in the Society of Distrust 14 What Is the Believability Crisis? 15 Solving the Believability Crisis 16 Chapter 2 Navigating the Likeability Gap: What Rwanda, Golf Courses, and Ocean’s Eleven Can Teach Us about the Decisions We Make 19 The Movie Man 21 What Business Are You In? 23 The Engagement Problem 24 The Reinvention of Rwanda 26 Humility Wanted 27 The Likeability Gap 29 The Toilet Business 31 Understanding Weak Ties 32 Golf and the Likeability Gap 33 Why Relationships Are Not about Networking 34 Getting Julia Roberts 36 The Age of Equivalence 37 How Originality Died—and How We Can Get It Back 39 The Differentiation Ideal 40 The Likeability Gap and the World 42 Chapter 3 The ROI of Likeability: Why Spreadsheets Need to Die, Websites Stink, and Likeable Politicians Always Win 45 The New Stupid 46 The Sexiness of Analytics 47 Data Overload, Insight Underload 48 Four Ways Data Becomes Meaningless 49 Rethinking ROI 50 The Flip Side of Data 51 Why Context Matters (and Your ‘‘Sticky’’ Website Actually Stinks) 52 The Real Reason Likeable Politicians Always Win 53 Why Results Matter More than Data 54 The Five Principles of Likeonomics 55 Part II The Five Principles of Likeonomics 57 Chapter 4 Truth 59 Oprah’s Secret 60 Are You Building on a Sinkhole? 61 The Lie Doctor and the Dalai Lama 61 Empowerment versus the Anti-Truth Policy 63 Embracing Your Inconvenient Truth 64 Selling Cardboard 66 Why Being Truthful Is So Hard 67 The Three Elements of Truth 68 Chapter 5 Relevance 73 The Relevance Challenge 75 Canada’s Favorite Storyteller 76 Handshakes in Kazakhstan 78 The Renaissance Banker 80 Making the Bank Relevant Again 81 Everyone Who Matters Knows You 81 Why Is Relevance So Hard? 83 The Three Elements of Relevance 84 Chapter 6 Unselfishness 89 Creating an Ideal World 90 The Ethical Warehouse 93 What about the Selfish Gene? 94 Wikinomics and the Rise of Collaboration 95 Finding the Altruism Gene 96 Do Doctors Need to Be Competent and Kind? 97 Why People Don’t Sue Likeable Doctors 99 How the Unselfish and Compassionate Will Rule the World 101 How Japanese Citizens Responded to Disaster with Unselfishness 102 The Customer Service Revolution Will Be Twitterized 105 Why We Are Selfish 106 The Three Elements of Unselfishness 108 Chapter 7 Simplicity 111 Desperately Seeking Simplicity 113 The Plain Language Movement 114 The Myth of Good Complexity 115 Gadget Confusion 116 Flipping the Video Camera Market 118 Winning on Simplicity 119 How Simplicity Inspires Trust 121 How Orange Got People Saving Again 122 Hypnotizing Chickens 123 How Napkins Can Explain Health Care 124 Why Simplicity Gets So Complicated 126 The Three Elements of Simplicity 127 Chapter 8 Timing 131 The Most Creative Lunch in History 133 Timing Is Everything 135 How Sweetening Changed Television History 136 Our Time-Shifted Culture 137 Gilt and Luxury with an Expiration 137 The Rise of Shopper Marketing 138 Google ZMOT 139 Why Timing Is So Tough 141 The Three Elements of Timing 142 Conclusion 145 Living in the Era of Likeonomics 146 Likeonomics on Mulberry Street 147 Part III The StoryBook 149 Introduction: How the StoryBook Works 151 Bhutan: The Real Happiest Place on Earth 153 Green Bay Packers: Why Cheeseheads Rule the NFL 155 Khan Academy: Flipping the Rules of Education 157 Maverick Adventures: Kitesurfing with Richard Branson 159 Anupy Singla: The Fast Rise of Slow Cooking 161 The Backstory: The Making of Likeonomics 165 Special Thanks 167 Notes: Further Reading and Research 169 About the Author 173 Index 175

Read more less

Book SynopsisA guide providing hands-on value to frontline salespeople as well as sales managers and executives. It shows how to streamline the sales process by understanding buyers, their situations and their needs; supplying mutually defined solutions to customers' recognized problems; gaining access to decision makers; and controlling the buying process.

Read more less

Book Synopsis

Read more less

Book SynopsisThoroughly revised and updated and with a new Introduction by the authors, this paperback edition of Her Place at the Table draws on extensive interviews with women leaders to help all women negotiate their path to leadership success. A Woman''s Guide to Taking Her Place at the Leadership Table It''s time for women to take their places at the leadership tables alongside men. Why? Because the skills we developed at the foot of the tablebringing people together, building bridges across differences, and thinking outside the boxare in great demand. But to use this time and these skills to the greatest advantage, read this book. The authors have set a great meal for you...just devour it. Marie C. Wilson, president and founder, The White House Project Does she have the right stuff? That question follows women whenever they are promoted to visible leadership positions. Her Place at the Table lays out the pragmatic moves that can help any woman in bTable of ContentsIntroduction: Taking Your Place at the Leadership Table—Questions Will Be Asked 1 1 Drill Deep 19 Negotiating the Intelligence for Informed Decisions 2 Mobilize Backers 55 Negotiating for Critical Support 3 Garner Resources 97 Negotiating Key Allocations 4 Bring People On Board 127 Negotiating Buy-In 5 Make A Difference 169 The Big Challenge Appendix A 201 A Road Map to Negotiating the Five Challenges Appendix B 206 What Organizations Can Learn from How Women Leaders Negotiate the Five Challenges Notes 209 Bibliography 219 Acknowledgments 229 About the Authors 231 Index 235

Read more less

Book Synopsis

Read more less

Book SynopsisWhen something at work isn't going smoothly, managers struggle with what part of the problem to tackle first. Do they start with cost reduction? What about morale? Or should they go for process improvements first? They pick the problem to work on and, depending on whether their plan makes sense, one of two things happens.Trade Review“The Three Laws of Performance provides a list of rules (and stories explaining how they work in practice) that promise to help individuals in leadership roles facilitate the group coherence and cohesion that are necessary to bring about transcendent performance. The book is based on a wealth of experience from decades of applying the ideas it explains. If you're interested in this kind of theory, the book is worth a read.” (BrokenSymmetry.typepad.com) “I received an email a few weeks ago asking if I would be interested in reviewing the new book from Steve Zaffron and Dave Logan titled “the three laws of performance”. I jumped at the opportunity….free book right? Well…I’d happily pay twice the list price for this book and so should you…. The full title of the book is The Three Laws of Performance: Rewriting the Future of Your Organization and Your Life and it is called a ‘Warren Bennis‘ book…if you like Bennis, you’ll like this book too. The premise of the book is that there are three laws that will always affect performance…just like the law of gravity will always have an effect on you. The three laws are: How people perform correlates to how situations occur to them How a situation occurs arises in languages Future based language transforms how situations occur to people … This is a great book…I think it is one of the best books I’ve read in the last few years. Grab this book soon as you can and enjoy!” (EricBrown.com) “Three Laws is about impossible transformations and how systemic change can remake your life or your organization.” (Life Insurance Selling)Table of ContentsEditor’s Note, by Warren Bennis xvii Foreword, by Michael C. Jensen xxi Authors’ Note xxv Introduction: The Power of Rewriting the Future xxix Part I: The Three Laws in Action 1. Transforming an Impossible Situation 3 2. Where is the Key to Performance? 31 3. Rewriting a Future That’s Already Written 65 Part II: Rewriting the Future of Leadership 4. With So Many Books on Leadership, Why are There So Few Leaders? 93 5. The Self-Led Organization 117 Part III: Mastering the Game of Performance 6. Who or What is Leading Your Life? 143 7. The Path to Mastery 169 8. Breaking the Performance Barrier 199 Appendix: The Three Laws of Performance and the Leadership Corollaries 207 Notes 209 Acknowledgments 211 The Authors 215 Index 217

Read more less

Book SynopsisDesign and execute a powerful startup program that delivers value for all parties involvedStartup accelerators. Business incubators. Hackathons. These are the hallmarks of the innovation ecosystem development practices used to discover, launch, and scale the most forward-looking startups of the last decade. If you want to adopt these approaches to your own business but arenât sure how to implement them, nowâs the time to master the practices of todayâs most successful early-stage investors.In Startup Program Design, two seasoned veterans deeply versed in startup engagement programs provide you with the tools to introduce open innovation practices to your organization.While other books on innovation management tend to be conceptual at the expense of hands-on experience, Startup Program Design is a practical manual vertically focused on preparing the organization, identifying the right strategy, and designing an attractive and effective offer.

Read more less

Book SynopsisFor decades, 5S practitioners have struggled with exactly how to implement and sustain a 5S program in their workplaces. While there are many books available on the organization methods suggested by 5S, few provide easy-to-understand, step-by-step guidance on how to set up and sustain successful 5S implementations. 5S Made Easy fills this need.Written by an expert whose focus for the last decade has been nothing but 5S, the book supplies in-depth guidance on how to implement and sustain each of the 5S pillarssort, set in order, shine, standardize, and sustain.The book uses an easy-to-follow format that was designed for use during 5S events. It provides color images of real-world 5S solutions, including before and after pictures from the field. It also supplies readers with online access to all of the forms and documents needed for an effective 5S program. All the forms and documents are provided in an easily editable format to fit any operation.Trade Review"5S Made Easy is a simple, easy-to-follow guide for 5S in manufacturing. It nicely explains how 5S has a greater purpose than simple housekeeping. It is about standardizing and improving—often overlooked points in a 5S deployment."—Drew Locher, Change Management Associates; Shingo Prize-Winning Author of Lean Office and Service Simplified and Value Stream Mapping for Lean Development"Hurray to Dave Visco for 5S Made Easy. When I ask customers ‘How much time do you spend each day searching for material, information or tools?’ the typical response is ‘about an hour.’ Regardless of the venue – office, healthcare or factory – the answer is almost always the same. A workplace that is not well organized generates an incredible amount of confusion, frustration, and delay every day! But every so often, I encounter a facility where employees declare proudly, ‘We never search for anything.’ These are workplaces transformed by 5S, where employees and managers make workplace organization a regular part of their work and their continuous improvement. The stability created through an effective 5S process is critical to every other best practice, from set-reduction and TPM to kanban and standardized work. Dave’s book offers a step-by-step primer for any change leader who wants to get this foundational improvement method right the first time.—Bruce Hamilton, President, GBMP"5S has become one of the most popular improvement activities in factories, offices, and small shops across America. 5S is straightforward and effective in improving any operation. Despite its popularity, there are only a handful of books that explain how to do 5S. Veteran 5S coach and consultant, David Visco, has stepped in to help fill that gap with his ‘how-to’ workbook, 5S Made Easy. Anyone can begin a 5S program in their department or business by following this book’s easy-to-understand steps. In addition, Visco has provided checklists, forms, and resource guides. Almost everything you need is right here."—From the Foreword by Mike McCarthy, Lean Consultant and Author of Sustain Your Gains: The People Side of Lean-Six SigmaTable of ContentsWhat Is 5S and Why Do It? How to Use This Book. Develop Your Plan. Train the Team. Sort. Set in Order and Shine. Standardize. Sustain. The Ideal Conditions to Implement Lean.

Read more less

Book SynopsisThis is the riveting story of one of the wealthiest families in the world. Dhirubhai Ambani was a rags-to-riches Indian tycoon whose company Reliance, which emerged from the textile industry, is now one of India's major corporations. His sons Anil and Mukesh took over after his death in 2002 and their respective arms of the company are bigger than the parent ever was. The brothers are now worth $43 billion and $42 billion respectively, largely from petrochemicals, telecommunications, and entertainment. To say that the sibling tycoons are not close is an understatement; their feud--personal and business--is an extraordinary story itself. But as this book shows, the Ambani story tells a bigger story about modern India, not only as an economic powerhouse but about the complicated links between government and big business.

Read more less

Book SynopsisThe antidote to navigating turbulent times isnât more rules.  It is timeless virtue that creates sustainable value.  Thoughtful leaders are keenly aware of the enormous challenge they face to drive high performance in a world that continues to ratchet up pressure and uncertainty.  Some leaders respond by getting tough and establishing strict rules. They get people in line, but they donât inspire excellence. Wise leaders, on the other hand, help their people practice character to navigate their way through the turbulenceâwithout lowering performance expectations. As a result, their people are more reliable under pressure. Exception to the Rule links ancient wisdom with contemporary science on high performance, teamwork, and engagement. Building an organizational culture based on classical virtuesâof trust, compassion, courage, justice, wisdom, temperance and hopeâis both strategically smart and a better way to live. ExcepTable of ContentsAcknowledgementsIntroductionChapter 1: TrustChapter 2: CompassionChapter 3: CourageChapter 4: JusticeChapter 5: WisdomChapter 6: TemperanceChapter 7: HopeChapter 8: Integrity--A Growth MarketChapter 9: Classical Solutions to Contemporary ChallengesEpilogue and TakeawaysEndnotesIndex

Read more less

Book SynopsisThis is the first book to describe in detail the principles of Outward Bound, told through the stories of former instructors and graduates who show how to apply them to create healthier, more effective teams, organizations, and communities.  For nearly six decades Outward Bound USA’s education programs have shaped the lives of tens of thousands of participants. Strangers are put in an unfamiliar and unpredictable setting, where to succeed they must develop a sense of teamwork, resilience, self-confidence, and a focus on the greater good. But, Mark Brown asks, isn’t the modern world just as unpredictable and challenging as any mountain or desert? He shows how the same principles that bind people together in the natural world work just as well in cities, companies, and communities.  This book explores the concept of Expeditionary Leadership through the stories of people such as third-generation business steward Laura Kohler, the Home Depot cofounder Arthur Blank, and former United States Senator Mark Udall, whose lives were touched by Outward Bound and who then went on to make a positive difference in the world. They show how each of us can, in our own way, use the Outward Bound philosophy to bravely face the wild unknowns in our daily lives. From training the first Peace Corps volunteers to partnering with thousands of educational institutions and corporations, Outward Bound has helped build the self-confidence and character of participants who have gone on to live richer, more fulfilling, and successful lives. Outward Bound internationally operates in thirty-three countries and impacts nearly a quarter of a million people annually.

Read more less

Book SynopsisA proven blueprint to accelerate career success and fast track into leadership roles â especially for women who are underrepresented in their fields.If you're a woman, especially a woman of color, you know this already: You face unique challenges and obstacles as you work to scale the corporate ladder. From not seeing other faces in the room that look like you to dealing with the stereotypes and (often unconscious) biases in the workplace, you may know what to do to succeed, but not how to get it done in this environment. Show Your Worth shows you how.In pages that are both inspirational and practical, Shelmina Babai Abji speaks directly to professional womenâespecially women of colorâabout how the power of being intentional and strategic can help transform the headwinds you face into much-needed tailwinds.Show Your Worth takes you on a deep dive into the 8 Intentional Strategies that will help you achieve success, including:Succ

Read more less

Book Synopsis Save big! The knowledge and practice investors need to conquer the options marketâtwo powerful guides in one affordable package  You donât need to enroll in an expensive investing course to get the theory, instruction, and practice you need to conquer the options market. This priced-to-move combo includes two unbeatable guides that will get your portfolio where you want it to be: the new edition of Sheldon Natenbergâs Option Volatility and Pricingâwhich offers the information, background, and investing techniques you need to navigate the marketâalong with his Options Volatility and Pricing Workbook, which provides a wide range of hands-on exercises readers can use to practice their methods before entering the market.  

Read more less

Book Synopsis

Read more less

Book SynopsisAn insider's guide to finding the right person for the right job-every time Great People Decisions is an expert's guide to helping managers and human resources professionals improve their competence and success at finding, assessing, attracting, and integrating great people, whether through external hiring or internal promotion.Trade Review"... author has read widely around his subject, is familiar with what motivates people, and how to spot the best candidates." (Financial Times, Thursday 31st May)Table of ContentsIntroduction. The make-or-break choice. Chapter 1. Great people decisions: a resource for you. . Chapter 2. Great people decisions: a resource for your organization. Chapter 3. Why great people decisions are so hard. Chapter 4. Knowing when a change is needed. Chapter 5. What to look for. Chapter 6. Where to look: inside and out. Chapter 7. How to appraise people. Chapter 8. How to attract and motivate the best people. Chapter 9. How to integrate the best people. Chapter 10. The bigger picture. Appendix A. The Value of Investing in People Decisions. Appendix B. Selected Bibliography on Assessment Methods. Notes. Acknowledgments. Index.

Read more less

Book SynopsisDiscover 282 marketing and sales strategies proven to make more money for you!A self-made multimillionaire and business development expert,Brad Sugars helps you identify your company's hidden âœgoldmines,â dramatically boost your bottom line, and get on the fasttrack to big profits. And best of all, these crystal-clear, bite-sizedlessons can be put to work in your business immediately! Discover how to: Generate hundreds of promising new leads Increase your conversion rate of leads to sales Maximize the value of your average sale Measure your results and fine-tune your best strategies Get real results right now when you discover all that Instant Success has to offer!Instant Advertising * Instant Leads * Instant Profit * Instant Promotions * Instant Referrals * Instant Repeat Business * Instant Sales * Instant Systems * Instant Team Building * The Business Coach * The Real Estate Coach * Successful Franchising * Billionaire in Tra

Read more less

Book SynopsisThe United States Army is one of the most complex, best run organizations in the world, and central to the Army's success are strong leadership and exceptional leadership development. Army leaders must be able to act decisively and effectively in challenging situations.Table of ContentsForeword xiRichard E. Cavanagh Introduction xiii 1. What a Leader Must Be, Know, and Do 1 2. The Character of Leaders 23 3. People Are at the Core 45 4. Leading from the Front 69 5. It Takes a Team 85 6. Managing Complexity, Leading Change 107 7. Building and Leading Learning Organizations 131 Conclusion 153 Notes 161 Index 167

Read more less

Book Synopsis

Read more less

Book SynopsisAdam Morgan follows bestseller 'Eating the Big Fish' with a close up of the kind of person it takes to challenge established brands.Trade Review“… will appeal to anyone who bought Morgan’s last book, Eating the Big Fish, and is a natural follow-up…” (Publishing News, 19th March 2004) “An excellent read” (Marketer, September 2004) “…divides neatly into two sections…many examples and insights…” (Brand Strategy, November 2004) “…uses the analogy of being a pirate to demonstrate how challenger brands can be shaped by the people behind them…” (Campaign, 10th December 2004) "...fascinating book..." (Marketer, June 2006) "... individuals who know a little about marketing would do well to learn how to use Morgan’s branding insights...." (Chicago Tribune, June 2006) Table of ContentsDramatis Personae. The Relationship of This Book to Eating the Big Fish, and the Challenger Project. Introduction: Necessary Pirates. Part I: Behaviours that Stimulate Challenger Brand Cultures. 1. Outlooking: A Different Kind of Insight Seeking. 2. Pushing: A Different Kind of Approval. 3. Projecting: A Different Kind of Consistency. 4. Wrapping: A Different Kind of Communication. Part II: Personal Qualities that Foster an Internal Challenger Culture. 5. Denting: A Different Kind of Respect. 6. Binding: A Different Kind of Contract. 7. Leaning: A Different Kind of Commitment. 8. Refusing: A Different Kind of Passion. 9. Taking it Personally: A Different Kind of Professionalism. 10. Brand-centricity. Part III: How to Be a Pirate in the Navy, Without Getting Hanged. 11. Red Pill, Blue Pill: Learning from Success. 12. Why Brand-centred Subcultures Fail: Learning from Failure. 13. Biting the Other Generals: The Wider Benefits Successful Subcultures Bring. Part IV: Writing the Articles. 14. Writing the Articles in Our Own Organization. 15. That Difficult First Year: Emotional Preparation. Part V: The Future of Piracy. 16. Pirates, Privateers and the Emergence of the BSC. Postscript. Acknowledgements. Notes and Sources. Index.

Read more less

Book SynopsisTable of ContentsPreface: Winter Is Coming xiii Part 1: Mind Your Mindset 1 Rise and Survive 3 2 Put Your Swimsuit On 7 3 Be Right Now 11 4 The Only Three Things You Control 15 5 Stop Wishing Things Were Easier; Start Making Yourself Better 17 6 Be Grateful for Adversity 19 7 Dig for Ponies 25 8 You Cannot Afford the Luxury of a Negative Thought 29 9 The Trouble with Doom Scrolling 31 10 Don’t Get into Buckets with Crabs 35 11 Invest in Yourself 37 12 Set NEW Goals 39 13 This Ain’t Easy Street 43 Part 2: The Pipe Is Life 14 Talk with People 49 15 Become a Relentless, Fanatical Prospector 51 16 Be the Squirrel 55 17 Persistence Always Finds a Way to Win 57 18 Go Where the Money Is 61 19 Seven Steps to Building Effective Prospecting Sequences 67 20 Message Matters 73 21 When You Hit the Wall of Rejection, Keep Going 77 22 All Prospecting Objections Can Be Anticipated 81 23 Do a Little Bit of Prospecting, Every Day 87 24 One More Call 89 Part 3: Time Discipline 25 Protect the Golden Hours 95 26 Work Harder, Longer, and Smarter 97 27 Own It! 99 28 Three Choices for Your Time 103 29 Eat the Frog 107 30 Leverage High-Intensity Activity Sprints 111 Part 4: Sell Better 31 Don’t Bring Charm to a Gunfight 117 32 It's the Sales Process, Stupid 121 33 Qualify Better 123 34 Deal with Decision Makers 127 35 Advance with Micro-Commitments 133 36 Keep the Faith 137 37 Discover Better 141 38 Emotional Experience Matters 145 39 Listen Better 149 40 Sell Outcomes 155 41 Close Better 159 42 Stop Obsessing over Objections 163 43 Disrupt Decision Deferment 167 44 Control Your Emotions 173 45 Be Bigger on the Inside Than You Are on the Outside 177 Part 5: Protect Your Turf 46 Manage Your Accounts 183 47 Be Responsive 187 48 Develop Account Retention Plans 189 49 Protect Your Prices 195 50 Be Proactive 201 Part 6: Protect Your Career 51 Don’t Complain 207 52 Be Indispensable 211 53 Go the Extra Mile 215 54 Outperform the Dip 219 55 Be Bold 223 Epilogue: Always Trust Your Cape 229 Acknowledgments 231 About the Author 233

Read more less

Book SynopsisGet the only official guide to the GRE General Test that comes straight from the test makers!If you're looking for the best, most authoritative guide to the GRE General Test, you've found it! The Official Guide to the GRE General Test is the only GRE guide specially created by ETSâthe people who actually make the test. It's packed with everything you need to do your best on the test and move toward your graduate, business, or law school degree. Only ETS can show you exactly what to expect on the test, tell you precisely how the test is scored, and give you hundreds of authentic test questions for practice!With this fully updated fourth edition, the best is even better: Nearly every chapter has been adjusted to align with the shorter test formatâthe test was shortened from four hours to just under two in 2023. And the test makers have added 150 new Verbal Reasoning and Quantitative Reasoning questions organized into 10 mixed practice sets, each of whi

Read more less

Book Synopsis

Read more less

Book SynopsisBased on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward.A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty. Built to be interactive and immersive, the workbook teaches a set of practices, approaches, and tools that anyone can use to navigate fraught customer-facing interactions. It allows readers to practice Janelle Barlow’s updated, more efficient three-step formula and enables employees to handle complaints with increased emotional resilience rather than taking them as personal attacks. A Complaint Is a Gift Workbook is packed with the necessary tools to view and treat complaints as a source of innovative ideas that can transform your business.

Read more less

Book SynopsisThe next generation within wealthy families are often said to be born with a silver spoon in their mouths. Perceived as free from life's toughest challenges. Having it all. But being raised in affluence brings a unique set of pressures and hidden tripwires. Great wealth casts a long shadow. Inheritors commonly face intense familial expectations, public scrutiny and judgment, and confusing or debilitating self-narratives, under which many flounder. And weas family, friends, and societyslowly lose their contribution to our lives and the common good. The Myth of the Silver Spoon helps guide the next gen of the affluent, their families, and the ecosystem of professionals who influence themwealth advisors, estate attorneys, tax attorneys, philanthropic advisors, family office professionals, and career coachesto identify and confront negative thinking and behaviors related to wealth. Through new research, meaningful storytelling, and actionable concepts, Kristin Keffeleran expert advisor, consultant, and certified professional coach to high-net-worth familieshelps readers clear the internal and external clutter from their paths that accumulates from growing up with wealth. She shows readers how to: Put words to their difficulties and dismantle the hidden tripwires of affluenceAddress challenges at their root, including when raising children of their own, instilling guardrails against entitlement and feelings of helplessnessIdentify structures for finding and sustaining one's own vision of a fulfilling, impactful life Privately held wealth has great potential to benefit society. But only if it is held by people able and willing to do good with it. Whether you're a rising gen yourself or gifting this to a client, The Myth of Silver Spoon offers a compassionate discussion and a seven-step process for connecting a rising gen's innate strengths to the embers of their hopes, so that they can move forward creating thriving and impactful lives.Table of ContentsForeword ix Acknowledgements xiii About the Author xvi Introduction 1 Chapter 1 A Flickering Flame 11 Part I Confronting the Myth of the Silver Spoon 25 Chapter 2 Poor Little Rich Girl 27 Chapter 3 Money Versus Wealth 39 Chapter 4 Parenting Without the Worry of Making Ends Meet Should Be Easier Why Isn’t It? 51 Part II Clearing the Clutter 65 Chapter 5 Money Clutter 67 Chapter 6 Identity Clutter 85 Chapter 7 Relationship Clutter 99 Chapter 8 Contribution Clutter 111 Part III The Big Logs for Your Fire: Human Thriving and Your Unique Spark 123 Chapter 9 The Science of Human Thriving 125 Chapter 10 Big Logs: Growth Mindset, Grit, Mastery- Orientation, Close Positive Relationships, and Your Foundational Character Strengths 133 Part IV Creating a Uniquely Impactful Life 155 Chapter 11 From Spark to Flame: Ideas That Ignite You and Impact Others 157 Chapter 12 The Missing Chapter in Your Parenting Book 173 Chapter 13 The Role of the Trusted Advisor 187 Conclusion: Beyond the Myth of the Silver Spoon 201 Appendix A: Resources to Support Rising Gen, Their Parents, and Their Advisors 205 Appendix B: In Their Own Words—Advice from the Rising Gen to the Rising Gen 207 Appendix C: Research Methodology 211 Notes 221 Index 235

Read more less

Book SynopsisThe highly anticipated third edition of Strategic Human Resource Management offers a fresh perspective on SHRM. Bringing together a wealth of expertise in HRM, Work and Organizational Psychology and Organizational Behaviour, the authors provide a balanced approach to structuring and solving real-life HR issues in organizations. This new edition aligns Human Resource practices with both the internal and external organizational context and takes a critical perspective on economics, sustainability, psychology, sociology, and industrial relations. Its unique multi-level approach includes the individual employee, teams, business units, organizations, sectors, and countries to build a more balanced people management value chain.New additions:â New chapter on Career Developmentâ New Activity Boxes to encourage practical application of theoryâ New case studies throughout, including Google, easyJet and Ikeaâ Major revis

Read more less

Book SynopsisA restorative just culture has become a core aspiration for many organizations in healthcare and elsewhere. Whereas âjust cultureâ is the topic of some residual conceptual debate (e.g. retributive policies organized around rules,violations and consequences are âsoldâ as just culture), the evidence base on, and business case for, restorative practice has been growing and is generating increasing, global interest. In the wake of an incident, restorative practices ask who are impacted, what their needs are and whose obligation it is to meet those needs. Restorative practices aim to involve participants from the entire community in the resolution and repair of harms. This book offers organization leaders and stakeholders a practical guide to the experiences of implementingand evaluating restorative practices and creating a sustainable just, restorative culture. It contains the perspectives from leaders, theoreticians regulators, employees and patient representatives. To the bTable of Contents1. An introduction to restorative just culture 2. Creating a restorative just culture in a large public organisation: a personal reflection from Mersey Care’s Chief Executive 3. A Just Culture for mental health 4. Joshua’s Story 5. Regulation and the Just Culture 6. Restorative practice and building a just culture 7. Patient safety: a political perspective 8. Supporting organisational health through an OD approach 9. Restorative practices in context for improving our people processes, or people processes the restorative way – putting it into context 10. How to implement a restorative just culture and learning reviews in a conservative industry 11. Psychological safety 12. Evaluating just culture and restorative practices: the business case 13. Civility Saves Live 14. Training your staff for restorative practices and a just and learning culture 15. The Restorative Just Culture Manifesto – A Call to Action 16. References

Read more less

Book SynopsisThe 10th anniversary edition of the bestselling foundational business training manual for ambitious readers, revised, expanded, and updated.

Read more less

Book SynopsisWhat do Bill Gates, Henry Ford, J.P. Morgan, Mary Kay Ash, and Walt Disney all have in common? Uncompromising vision, a willingness to take risks, and exceptional business acumen. Not only did these individuals amass great fortunes, they revolutionized the business world and helped shape society as we know it.Table of ContentsPartial table of contents: Robert Morris: America's First Financier. Cyrus McCormick's Reaper and the Industrialization of Farming. John D. Rockefeller and the Modern Corporation. Henry Ford and the Model T. Charles Merrill and the Democratization of Stock Ownership. Walt Disney and his Family-Entertainment Empire. Ray Kroc, McDonald's, and the Fast-Food Industry. Betting the Company: Joseph Wilson and the Xerox 914. American Express and the Charge Card. Mary Kay Ash and her Corporate Culture for Women. Sam Walton, Wal-Mart, and the Discounting of America. The Turnaround at Harley-Davidson. Kohlberg Kravis Roberts & Co. and the Leveraged Buyout. William Gates and the Dominance of Microsoft. Notes on Sources. Index.

Read more less

Book Synopsis Today’s projects are more challenging than ever—and project managers need all the help they can get to succeed amid shifting priorities, budget cuts, interruptions, and other obstacles. Now in its third edition, The Project Management Tool Kit is a must-have strategic partner, filled with step-by-step guidance that will enable managers to get complex projects completed on time and on budget. Extensively updated and revised to reflect the latest changes to A Guide to the Project Management Body of Knowledge (PMBOK® Guide), this results-oriented resource offers 100 powerful, practical tips and techniques in areas including: Scope planning • Schedule development and adjustment • Cost estimating and control • Communications • Defining and using project metrics • Decision making and problem solving • Motivatio

Read more less

Book SynopsisWorld-renowned economist Klaus Schwab, Founder and Executive Chairman of the World Economic Forum, explains that we have an opportunity to shape the fourth industrial revolu­tion, which will fundamentally alter how we live and work. Schwab argues that this revolution is different in scale, scope and complexity from any that have come before. Characterized by a range of new technologies that are fusing the physical, digital and biological worlds, the developments are affecting all disciplines, economies, industries and governments, and even challenging ideas about what it means to be human. Artificial intelligence is already all around us, from supercomputers, drones and virtual assistants to 3D printing, DNA sequencing, smart thermostats, wear­able sensors and microchips smaller than a grain of sand. But this is just the beginning: nanomaterials 200 times stronger than steel and a million times thinner than a strand of hair and the first transplant of a 3D printed liver are already in development. Imagine “smart factories” in which global systems of manu­facturing are coordinated virtually, or implantable mobile phones made of biosynthetic materials. The fourth industrial revolution, says Schwab, is more significant, and its ramifications more profound, than in any prior period of human history.   He outlines the key technologies driving this revolution and discusses the major impacts expected on government, business, civil society and individu­als. Schwab also offers bold ideas on how to harness these changes and shape a better future—one in which technology empowers people rather than replaces them; progress serves society rather than disrupts it; and in which innovators respect moral and ethical boundaries rather than cross them. We all have the opportunity to contribute to developing new frame­works that advance progress.

Read more less

Book Synopsis

Read more less