Description

Book Synopsis
A massive disconnect exists today between consumers and providers. As consumers, we have a greater selection of higher quality goods and services to choose from, yet our experience of obtaining and using these items is more frustrating than ever. At the same time, companies find themselves with declining customer loyalty, greater challenges in fulfilling orders, and a general sense of dissatisfaction in connecting with their customers. In LEAN SOLUTIONS, lean production experts Womack and Jones show consumers and companies alike how they can align their goals to achieve greater value with less waste.

Lean Solutions How Companies and Customers Can

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    A Paperback / softback by Daniel T. Jones, James P. Womack

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      Publisher: Simon & Schuster
      Publication Date: 04/06/2007
      ISBN13: 9780743276030, 978-0743276030
      ISBN10: 0743276035
      Also in:
      Business, Finance & Law Business and Management

      Description

      Book Synopsis
      A massive disconnect exists today between consumers and providers. As consumers, we have a greater selection of higher quality goods and services to choose from, yet our experience of obtaining and using these items is more frustrating than ever. At the same time, companies find themselves with declining customer loyalty, greater challenges in fulfilling orders, and a general sense of dissatisfaction in connecting with their customers. In LEAN SOLUTIONS, lean production experts Womack and Jones show consumers and companies alike how they can align their goals to achieve greater value with less waste.

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