From the nationâs leading experts in healthcare safetyâthe first comprehensive guide to delivering care that ensures the safety of patients and staff alike.
One of the primary tenets among healthcare professionals is, âœFirst, do no harm.â Achieving this goal means ensuring the safety of both patient and caregiver. Every year in the United States alone, an estimated 4.8 million hospital patients suffer serious harm that is preventable. To address this industry-wide problemâand provide evidence-based solutionsâa team of award-winning safety specialists from Press Ganey/Healthcare Performance Improvement have applied their decades of experience and research to the subject of patient and workforce safety. Their mission is to achieve zero harm in the healthcare industry, a lofty goal that some hospitals have already accomplishedâwhich you can, too.
Combining the latest advances in safety science, data technology, a
Table of Contents
Foreword: Thomas H. Lee, MD, MSc
Acknowledgments
Introduction: Craig Clapper, PE, CMQ/OE
Chapter 1: The History of the Modern Safety Movement
Gary Yates, MD
Chapter 2: Introduction to Safety Management Systems
Carole Stockmeier, MHA
Chapter 3: Safety Science and High Reliability Organizing (HRO)
Craig Clapper, PE, CMQ/OE
Chapter 4: An Introduction to HRO Leadership Skills
Steve Kreiser, CDR (USN Ret.), MBA
Chapter 5: Universal Skills for Preventing Harm
Shannon M. Sayles, MS, MA
Chapter 6: Communication, Collegiality, and Teaming
David Varnes, CDR (USN Ret.), MSAE
Chapter 7: Just Culture
Judy Ewald
Chapter 8: Measurement and Control Loops
Cheri Throop, RN, and Martin Wright
Chapter 9: Learning Systems
Tami Strong, RN, MSN-HCQ
Chapter 10: Workforce Safety
Emily Halu, RN, MSN, and Joseph Cabral
Chapter 11: High Reliability Organizing and the Patient Experience
Deidre Mylod, PhD, Stacie Pallotta, MPH, and Thomas H. Lee, MD, MSc
Epilogue: High Reliability Organizing's Full Promise
James Merlino, MD
Notes
Index
