Sales and marketing management Books

Book SynopsisThe essential guide to conversational selling the mindsets, knowledge and skills that every salesperson needs to master, and which every sales manager needs to be able to teach.

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Book SynopsisA Research Agenda for Sales presents a roadmap of the future of sales. Eight recognized sales scholars discuss ideas that scholars are exploring and that firms can use for success in hypercompetitive markets with demanding customers. Featuring original research and current developments in the field, the chapters focus on critical topics and provide answers to important questions by company leaders and sales scholars.Salespeople are leveraging technological developments and shaping the evolution of customer orientation. At the same time, there are challenges and opportunities from artificial intelligence and digitalization. This book looks at these topics and explores ways that entrepreneurs and family business owners can overcome sales challenges and use professional selling to grow their business as well as what can sales managers do to attract talented millennials and Gen Z salespeople and keep them motivated. Traditional sales concepts and process practiced in the developed economies may apply to emerging economies and one chapter looks at this process. Lastly, the book explores what business executives can do to promote an ethical climate while reducing salespersons' burnout and strain.Academically rigorous and user friendly, these pages explore timely concepts that are important for researchers, practitioners, and scholars in the sales field.Trade Review’A Research Agenda for Sales provides an overview of timely research conversations occurring in sales today. I believe this book is a particularly useful tool for academics. Each chapter offers a comprehensive review of relevant literature, generates important new insights, and reveals research priorities and questions that still need to be addressed.’ -- - Karen Flaherty, Oklahoma State University, US'This book is a captivating reservoir of ideas and compelling research evidences. In a complex and uncertain sales world, this book provokes answers to several unsettling questions that are weaved around issues like service ecosystems, technological changes, entrepreneurial sales, small business, or the new generation sales force, anxiety and ethics. The authors also provide sense making solutions to several sales challenges. Personally, it was a delight to go through the chapters of this book. Recommend everyone in sales domain to read it.' -- - G. Sridhar, Indian Institute of Management, Kozhikode, IndiaTable of ContentsContents: Preface xv Jay Mulki and Fernando Jaramillo 1 An exploration of sales activities from a service ecosystems perspective 1 Nathaniel N. Hartmann, Heiko Wieland and Bruno Lussier 2 From sales force automation to digital transformation: how social media, social CRM, and artificial intelligence technologies are influencing the sales process 21 Raj Agnihotri 3 Entrepreneurial selling 49 Vincent Onyemah and Martha Rivera-Pesquera 4 The challenges of transitioning to professional selling in family businesses 73 John H. Friar, Joe Ippolito and Ted Clark 5 Managing the latest generations of sales representatives: what Millennials and Generation Z want 91 Dawn R. Deeter-Schmelz 6 The same only different: seven steps of selling in emerging markets 111 Selma Kadić-Maglajić, Nawar N. Chaker and Maja Arslanagić-Kalajdzić 7 Salesperson burnout: the state of research, scaling, and framework advancement 141 Scott C. Ambrose, Brian N. Rutherford, C. David Shepherd and Armen Tashchian 8 Ethics in the workplace: the reality of sales 161 Rebecca Dingus Index

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Book SynopsisDisillusionment with globalization, along with a rise in nationalist sentiment, may lead us to ask whether cross-cultural or international research will be necessary in the coming years and, if it is, what form it will take. While all international marketing is cross-cultural, not all cross-cultural marketing is international. Cultures are defined as groups of people who share a common language, set of norms, institutions, beliefs and values. There are many ways such groups can be defined - only one of which is country. Regardless of the definition parameters, one thing remains clear: cross-cultural marketing is a broad topic in today's technological, always-connected world. This Handbook suggests future directions for cross-cultural marketing research in a rapidly evolving global environment. It builds upon existing models and topics, addresses the methodological challenges of cross-cultural research, and provides applied examples spanning various methodologies as well as industry sectors and country settings. In addition, contributors present new paradigms for future research. Cross-cultural marketing research scholars, Ph.D. students and cross-cultural and international marketing practitioners will benefit from this thorough examination of current trends as well as forward thinking concepts from some of the field's foremost experts.Trade Review‘The collection of seventeen chapters is indeed a welcome addition to the global marketing literature, and I did enjoy reading them very much.’ -- Abhijit Roy, Journal of International Consumer MarketingTable of ContentsContents: Foreword xiii Jean-Claude Usunier 1 Introduction to the Handbook on Cross-Cultural Marketing 1 Glen H. Brodowsky PART I CROSS-CULTURAL MARKETING THEMES AND THEORIES 2 Cross-cultural marketing insights 9 Camille P. Schuster 3 Glocalization: companies’ search for the right balance between globalization and localization 20 Svend Hollensen 4 The country image literature: intellectual basis and future research directions 37 Saeed Samiee and Brian R. Chabowski PART II METHODOLOGICAL CHALLENGES OF CROSS-CULTURAL MARKETING RESEARCH 5 Cross-cultural market and marketing research 52 Michael R. Czinkota and Camille P. Schuster 6 Methodological issues in cross-cultural research: establishing equivalence 65 V. Kumar PART III APPLIED CROSS-CULTURAL MARKETING RESEARCH 7 Consumers’ perceptions and attitudes toward product placements: exploring similarities and differences between Finland and the United States 83 Siva K. Balasubramanian, Deepa Pillai, Giacomo Gistri, Nadia I. Sabour and Hemant Patwardhan 8 Global luxury brands: researching cross-cultural differences in motivations to consume 104 Annie Peng Cui, Christopher A. Nelson and Alexis Yim 9 Intra-national cultural differences in thinking styles and the importance of technological product attributes for brand perceptions 115 Kelly Hewett and Helena F. Allman 10 Partnerships in cross-cultural marketing and retail internationalization: research propositions 133 Fatima Wang and Pervez Ghauri 11 To the big go the spoils: empirical evidence of the advantages of large players in global and local markets 152 Maxwell Winchester and Tiffany Winchester 12 Family-owned businesses in the global marketplace: a taxonomy for generational evolution and directions for future research 166 Phil Harris and Ozlem Ozdemir 13 The impact of indigenous administrative norms on cross-cultural research: leveraging smartphone platforms to reduce potential bias threats 187 Eric S. Rhodes PART IV NEW PARADIGMS AND FUTURE RESEARCH 14 Marketing research across cultures 204 Fons Trompenaars and Peter Woolliams 15 Advances in methods and theory for research in international business negotiations 225 John L. Graham 16 Future directions of cross-cultural marketing research 249 Jagdish N. Sheth and Atul Parvatiyar 17 The future is now 265 Glen H. Brodowsky Index 277

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Book SynopsisIn today's hyper-connected world, any brand with a website or digital presence is 'global' by its very definition; yet in practice it takes an enormous amount of strategic planning and adaptability to successfully manage an international brand. Global Brand Management explores the increasingly universal scope of brand management. In an era when many brand managers will find themselves working for large multinationals operating across varied territories, categories and consumer groups, developing an understanding of both the opportunities and risks of multinational brands is truly essential. Meticulously researched, Global Brand Management shows readers how to manage an existing global brand, while simultaneously equipping them with the skills to build one from scratch. The text uses fascinating case studies including Oreo, Harley Davidson and Xiaomi to demonstrate the challenges of maintaining a stable brand identity when operating across territories with different languages, cultural values and logistics. With helpful pedagogy throughout and built-in features to enhance classroom learning, Global Brand Management is the perfect springboard for students to appreciate, enjoy and embrace the nuances and complexities of brand management on an international scale.Trade Review"An incredibly clear-minded book. The very word brand has become increasing devalued through misuse; this book is part of a vital counter movement." * Rory Sutherland, Vice Chairman, Ogilvy, and author of Alchemy: The Surprising power of ideas that don’t make sense *"A master work. Lucid, covers all the bases, well organized and accessible to the reader. Indispensable for every communications student, practitioner and thought leader." * Nancy R Tag, Founding Director, Branding + Integrated Communications MPS at The City College of New York and author, Ad Critique: How to deconstruct ads in order to build better advertising *"Minsky and Geva have brought together a smart combination of theory and relevant insights from leading brands and experts that will be a valuable guide in both strategy and execution." * Paul Bennett, Global Brand Director, AXA *"Skilfully demystifies brand and branding with vivid examples in an international setting." * Salma Ghanem, Interim Provost, DePaul University, and Former Dean of its School of Communications *"Whether you are a brand manager, designer or educator, this is a comprehensive resource for developing, building and managing an international brand." * Robin Landa, Distinguished Professor, Michael Graves College at Kean University, author of Graphic Design Solutions, Designing Brand Experiences and Advertising by Design *"Brand management has never been more important, yet can often be a confusing and impenetrable subject, requiring an up-to-date understanding of many topics. This book provides a much needed, clear, detailed and intelligent overview of the subject." * Darren Bridger, Consultant at NeuroStrata, author of Decoding the Irrational Consumer and Neuro Design *"Whether you are a branding professional using this as a personal reference, or a professor employing it as a text, you, too, will likely come to believe, as the authors state in the opening, that 'brand managers from any country can learn from the best practices of others to improve their outcomes'." * Chuck Kent, Contributing Editor, Brandingmag *"Appreciates the global nature of brand development today while reminding us of the importance of creating brand experiences that are personal, memorable and enriching - ones that make you feel right at home." * Jim Misener, Principal, President, 50,000 feet *"A truly insightful book and a must read for those who want to advance their careers." * Radu Florescu, CEO, Centrade-Cehil South-East Europe *"This book has been written for marketing professionals and students, but it should be for everyone. Deconstructing the principles about how brands are constructed, take on meaning, and persevere is the core of this book and should be the exercise of anyone who wants to make a place for themselves in the expanding universe of branding." * Patrick Hanlon, founder Thinktopia, primalbranding.co, author, entrepreneur, investor *"Offers the facts and reality of how brands are nowadays, how a brand is not just a brand anymore." * Joaquin E Bonilla, Executive Creative Director, Golin Romania *"Minsky and Geva have written more than a book. It's a complete do-it-yourself MBA in branding." * Karen Mallia, Professor, Advertising + Brand Communications, University of South Carolina, and author of Leadership in the Creative Industries: Principles and practice *"Offers just the kind of comprehensive, yet heartfelt and personal, approach to brand management that today's business students need to truly understand this concept." * David Aron, Professor of Marketing, Brennan School of Business, Dominican University *"Detailed case studies, practical tools and tips, clear and direct writing without the industry speak, original and insightful essays by world-class branding experts combine to make this the most authoritative book on global brand management ever written." * Bryan Mattimore, author, 21 Days to a Big Idea, and Chief Idea Guy at Growth Engine Innovation Agency *"This game-changing book clearly explains why new brand management approaches are needed, and convincingly shows how and why these approaches work. Extremely useful and insightful." * Jonathan Schroeder, William A Kern Professor of Communication, Rochester Institute of Technology, New York, co-author of From Chinese Brand Culture to Global Brands *"If you are in need of a one-stop-shop of all concurrent brand management issues in a digital and fast changing world, don't look further." * Joeri Van Den Bergh, Co-founder and Managing Partner, InSites Consulting, author and speaker: How Cool Brands Stay Hot *"This book covers a vast range of topics, from basic theoretical concepts of brand strategy and planning to the practicalities of brand management. Most importantly, though, it challenges the reader to think about brands from many angles and encourages a deeper curiosity about their psychological and sociological underpinnings." * Nick Liddell, Director of Consulting, The Clearing *"A really good and comprehensive read about all aspects of this gift that culture has given to commerce. A good balance of theory and real-life examples that will interest every reader." * Jacob Benbunan, Co-founder and CEO, Saffron Consultants *Table of Contents Section - ONE: Theoretical and strategic foundations; Chapter - 01: A definition of brands and branding; Chapter - 02: The strategic role branding plays; Chapter - 03: Internal branding vs. external branding; Chapter - 04: MarTech, Programmatic, and more technological innovations; Section - TWO: Practical and tactical applications; Chapter - 05: Brand foundational development; Chapter - 06: Brand actualization; Chapter - 07: Branding and the marketing communication ecosystem; Chapter - 08: Brand management; Section - THREE: Branding issues and opportunities; Chapter - 09: Branding in a global economy; Chapter - 10: Brand architecture; Chapter - 11: Speciality application areas; Chapter - 12: Digital asset management (of branding elements)

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Book SynopsisWin the attention of high-level decision makers in large corporations; spark their interest and earn their trust to achieve long-term, sustainable mutual value. When it comes to buying and selling complex, high value products and services, people buy from people. Big businesses and public sector organizations rely on solutions to keep their essential services running - things like payroll, IT, property maintenance and communications technology. For the companies that provide those services, winning the business can mean huge, multi-year, multi-million contracts. Executive Engagement Strategies is a comprehensive guide to engaging with the senior professionals making the buying decisions - to win sustainable, long-lasting business. It provides an easy-to-follow guide that will help professionals interact at each step of the B2B buying process using a combination of people, messages and communication channels. Highly practical, Executive Engagement Strategies provides a clear, step-by-step process to capture the attention of busy c-suite executives, and keep them engaged and motivated throughout the lengthy buying process. Filled with global case studies and examples, it will help readers know what to say, and when and how to say it, to build trust and win the business. With key takeaways at the end of each chapter and clearly actionable guidelines and instructions, it is the only resource you'll need to build truly customer-centric engagement with core decision makers.Trade Review"Bev Burgess has the rare talent of being able to unravel complex topics and spell out a practical way forward. This book is about how to build relationships with the most senior prospects. She writes brilliantly and with great clarity, and has filled a major gap in our knowledge." * Malcolm McDonald, Emeritus Professor, Cranfield University School of Management *"A comprehensive overview of how to approach a game-changing services marketing activity." * Ian Hunter, Vice President, North West Europe Marketing, Fujitsu *"Will help anyone looking for new ideas, great examples, and a structured process for developing successful business relationships with target executives in today's hyper-competitive market." * Barbara Robidoux, Senior Vice President, Marketing, Dell Technologies *"A successful business relationship demands a strategic, disciplined, structured and intelligent approach. Bev Burgess' latest 'how to' is accessible, compulsive and bang on the money." * Allan Evans, Global Head of Business Development and Marketing, BDO International Limited *"Bev Burgess has a talent for breaking down the complex and sharing pragmatic advice that anyone can follow. If you're serious about building great relationships with your customers, this book is a great place to start." * Stella Low, Chief Communications Officer, Cisco Systems *"Burgess provides a wealth of ideas, practical insight, industry research, and real-world examples on the critical aspects of orchestrated executive engagement. Whether you are looking to up your company's game around executive engagement or your own personal success, this book is a must-read." * Keith Pranghofer, Director of Account Based Marketing & Engagement, Microsoft *"This is a vital and urgently needed book. If you only read one book at marketing or business this year, make it this one." * Joel Harrison, Editor-in-Chief, B2B Marketing *"Packed with clear insights into the increasingly complex world of business-to-business marketing." * Fiona Czerniawska, Joint Managing Director, Source Global Research *"This clear and easy to follow book is essential reading for managers seeking to create and sustain business relationships and successfully engage with key business stakeholders. An important book for top management, senior marketers and students." * Adrian Payne, Professor of Marketing, University of New South Wales, Australia and visiting Professor in Marketing Cranfield University, UK *"Bev Burgess demonstrates that selling successfully to businesses need not be a matter of chance. Rather, by understanding how to engage with senior executives, it can be the result of a carefully considered and controllable marketing strategy." * David Sharp, CEO, International Workplace *"The book reinforces the client-focussed messages for every element of executive engagement, demonstrating that the client journey and experience can be strategically managed to influence success in building relationships and directly supporting the sale." * Nigel Pyke, Head of EMEA Marketing & Communications, Cushman & Wakefield *"Compelling writing, terrific case studies, and action-oriented advice. A great companion piece to her book on account-based marketing!" * Jonathan Copulsky, former CMO, Deloitte Consulting and Lecturer of Marketing, Northwestern University *"A fantastic source of thoughtful guidance and practical approaches. Bev Burgess has set out a complex subject with great clarity and purpose." * Steve Andre, CEO and founder of Spirit AI *Table of Contents Chapter - 01: Business buyers don’t behave like consumers; Chapter - 02: What is executive engagement?; Chapter - 03: Understanding executives; Chapter - 04: Who should engage?; Chapter - 05: Having something to say; Chapter - 06: Knowing when to engage; Chapter - 07: Engaging with peer networks; Chapter - 08: Engaging small groups; Chapter - 09: Engaging individuals; Chapter - 10: Measuring success;

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Book SynopsisWin the attention of high-level decision makers in large corporations; spark their interest and earn their trust to achieve long-term, sustainable mutual value. When it comes to buying and selling complex, high value products and services, people buy from people. Big businesses and public sector organizations rely on solutions to keep their essential services running - things like payroll, IT, property maintenance and communications technology. For the companies that provide those services, winning the business can mean huge, multi-year, multi-million contracts. Executive Engagement Strategies is a comprehensive guide to engaging with the senior professionals making the buying decisions - to win sustainable, long-lasting business. It provides an easy-to-follow guide that will help professionals interact at each step of the B2B buying process using a combination of people, messages and communication channels. Highly practical, Executive Engagement Strategies provides a clear, step-by-step process to capture the attention of busy c-suite executives, and keep them engaged and motivated throughout the lengthy buying process. Filled with global case studies and examples, it will help readers know what to say, and when and how to say it, to build trust and win the business. With key takeaways at the end of each chapter and clearly actionable guidelines and instructions, it is the only resource you'll need to build truly customer-centric engagement with core decision makers.Trade Review"Bev Burgess has the rare talent of being able to unravel complex topics and spell out a practical way forward. This book is about how to build relationships with the most senior prospects. She writes brilliantly and with great clarity, and has filled a major gap in our knowledge." * Malcolm McDonald, Emeritus Professor, Cranfield University School of Management *"A comprehensive overview of how to approach a game-changing services marketing activity." * Ian Hunter, Vice President, North West Europe Marketing, Fujitsu *"Will help anyone looking for new ideas, great examples, and a structured process for developing successful business relationships with target executives in today's hyper-competitive market." * Barbara Robidoux, Senior Vice President, Marketing, Dell Technologies *"A successful business relationship demands a strategic, disciplined, structured and intelligent approach. Bev Burgess' latest 'how to' is accessible, compulsive and bang on the money." * Allan Evans, Global Head of Business Development and Marketing, BDO International Limited *"Bev Burgess has a talent for breaking down the complex and sharing pragmatic advice that anyone can follow. If you're serious about building great relationships with your customers, this book is a great place to start." * Stella Low, Chief Communications Officer, Cisco Systems *"Burgess provides a wealth of ideas, practical insight, industry research, and real-world examples on the critical aspects of orchestrated executive engagement. Whether you are looking to up your company's game around executive engagement or your own personal success, this book is a must-read." * Keith Pranghofer, Director of Account Based Marketing & Engagement, Microsoft *"This is a vital and urgently needed book. If you only read one book at marketing or business this year, make it this one." * Joel Harrison, Editor-in-Chief, B2B Marketing *"Packed with clear insights into the increasingly complex world of business-to-business marketing." * Fiona Czerniawska, Joint Managing Director, Source Global Research *"This clear and easy to follow book is essential reading for managers seeking to create and sustain business relationships and successfully engage with key business stakeholders. An important book for top management, senior marketers and students." * Adrian Payne, Professor of Marketing, University of New South Wales, Australia and visiting Professor in Marketing Cranfield University, UK *"Bev Burgess demonstrates that selling successfully to businesses need not be a matter of chance. Rather, by understanding how to engage with senior executives, it can be the result of a carefully considered and controllable marketing strategy." * David Sharp, CEO, International Workplace *"The book reinforces the client-focussed messages for every element of executive engagement, demonstrating that the client journey and experience can be strategically managed to influence success in building relationships and directly supporting the sale." * Nigel Pyke, Head of EMEA Marketing & Communications, Cushman & Wakefield *"Compelling writing, terrific case studies, and action-oriented advice. A great companion piece to her book on account-based marketing!" * Jonathan Copulsky, former CMO, Deloitte Consulting and Lecturer of Marketing, Northwestern University *"A fantastic source of thoughtful guidance and practical approaches. Bev Burgess has set out a complex subject with great clarity and purpose." * Steve Andre, CEO and founder of Spirit AI *Table of Contents Chapter - 01: Business buyers don’t behave like consumers; Chapter - 02: What is executive engagement?; Chapter - 03: Understanding executives; Chapter - 04: Who should engage?; Chapter - 05: Having something to say; Chapter - 06: Knowing when to engage; Chapter - 07: Engaging with peer networks; Chapter - 08: Engaging small groups; Chapter - 09: Engaging individuals; Chapter - 10: Measuring success;

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Book SynopsisConversion rate optimization (CRO) is about understanding people and behaviour, not simply website visits. This book is an all-encompassing guide to the how, the why and the tools and techniques. Grounded in best-practice theory and research, E-commerce Website Optimization brings together usability, analytics and persuasion to offer a detailed, step-by-step guide to increasing the percentage of visitors who buy from your site and subsequently the amount that these visitors spend when they do. In a complex and evolving field, it will help you improve conversion rates, increase ROI from online marketing campaigns, generate higher levels of repeat business and increase the e-commerce value of websites. In the fast-moving world of e-commerce, this fully revised second edition includes updates on test metrics, prioritization and personalization, alongside updated case studies and newly recommended tools. E-commerce Website Optimization is an invaluable book for those seeking to implement a data-driven ethos for their organization's e-commerce programme, for everyone from chief digital officers and heads of online sales, to entrepreneurs and small business owners.Trade Review"'A must-have for any e-commerce business, this book captures technical expertise and the methodologies required to run very successful optimization programs.'" * John Donnellan, Director, E-Commerce EMEA, Canon Europe *"'At last, a practical guide dedicated to Conversion Rate Optimization (CRO) for online retail.'" * Dr Dave Chaffey, co-Founder, SmartInsights.com *"'This book explores how to understand people, their behaviour, their feedback, their testing choices and win bigger revenues.'" * Avinash Kaushik, Digital Marketing Evangelist, Google and author of Web Analytics 2.0 and Web Analytics: An Hour a Day *"'Highly recommended for anyone who's looking to optimize their online store.'" * Paras Chopra, Founder & Chairman, VWO *"'Dan and Johann draw from their own in-the-trenches experience to craft an essential read for the developing CRO practitioner. From their strategic approach down to targeted tactics, they provide the playbook on how to uncover insights for e-commerce growth.'" * Bratt Wittwer, former CEO, Qualaroo *Table of Contents Chapter - 01: Introduction to e-commerce website optimization; Chapter - 02: The kick-off; Chapter - 03: How people buy; Chapter - 04: Essential research; Chapter - 05: Add depth with further research; Chapter - 06: Merchandizing analytics; Chapter - 07: Creating the optimization plan; Chapter - 08: Hypotheses and creative work; Chapter - 09: Testing your hypothesis; Chapter - 10: Personalization; Chapter - 11: Optimizing the optimization; Chapter - 12: People and culture; Chapter - 13: Persuasive website copywriting; Chapter - 14: Launching a new website

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Book SynopsisConversion rate optimization (CRO) is about understanding people and behaviour, not simply website visits. This book is an all-encompassing guide to the how, the why and the tools and techniques. Grounded in best-practice theory and research, E-commerce Website Optimization brings together usability, analytics and persuasion to offer a detailed, step-by-step guide to increasing the percentage of visitors who buy from your site and subsequently the amount that these visitors spend when they do. In a complex and evolving field, it will help you improve conversion rates, increase ROI from online marketing campaigns, generate higher levels of repeat business and increase the e-commerce value of websites. In the fast-moving world of e-commerce, this fully revised second edition includes updates on test metrics, prioritization and personalization, alongside updated case studies and newly recommended tools. E-commerce Website Optimization is an invaluable book for those seeking to implement a data-driven ethos for their organization's e-commerce programme, for everyone from chief digital officers and heads of online sales, to entrepreneurs and small business owners.Trade Review"'A must-have for any e-commerce business, this book captures technical expertise and the methodologies required to run very successful optimization programs.'" * John Donnellan, Director, E-Commerce EMEA, Canon Europe *"'At last, a practical guide dedicated to Conversion Rate Optimization (CRO) for online retail.'" * Dr Dave Chaffey, co-Founder, SmartInsights.com *"'This book explores how to understand people, their behaviour, their feedback, their testing choices and win bigger revenues.'" * Avinash Kaushik, Digital Marketing Evangelist, Google and author of Web Analytics 2.0 and Web Analytics: An Hour a Day *"'Highly recommended for anyone who's looking to optimize their online store.'" * Paras Chopra, Founder & Chairman, VWO *"'Dan and Johann draw from their own in-the-trenches experience to craft an essential read for the developing CRO practitioner. From their strategic approach down to targeted tactics, they provide the playbook on how to uncover insights for e-commerce growth.'" * Bratt Wittwer, former CEO, Qualaroo *Table of Contents Chapter - 01: Introduction to e-commerce website optimization; Chapter - 02: The kick-off; Chapter - 03: How people buy; Chapter - 04: Essential research; Chapter - 05: Add depth with further research; Chapter - 06: Merchandizing analytics; Chapter - 07: Creating the optimization plan; Chapter - 08: Hypotheses and creative work; Chapter - 09: Testing your hypothesis; Chapter - 10: Personalization; Chapter - 11: Optimizing the optimization; Chapter - 12: People and culture; Chapter - 13: Persuasive website copywriting; Chapter - 14: Launching a new website

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Book Synopsis"How do we get customers to choose us over our competitors?"In a crowded market it's imperative to demonstrate that you understand what your customers value and can communicate how you can solve their problem better than the competition. Stand-out Marketing presents original research which compares the content produced by organizations in a range of sectors which demonstrates that customers are left swimming in a "sea of sameness" by copycat marketing that makes choice difficult. On the back of this unique and fascinating research, Stand-out Marketing sets out a framework of five competencies for business leaders, marketing and sales professionals to successfully differentiate themselves from competitors. These include seeing the next competitive move, staying in tune with your customers and becoming indispensable to them, activating and evaluating initiatives, as well as building an organizational culture which enables these competencies. Featuring interviews with industry experts, tools and exercises throughout, Stand-out Marketing is an essential resource to help companies stand out, deliver genuine value, and achieve competitive advantage.Trade Review"Based on highly credible, thorough research, this pragmatic book deals with an age-old problem of how to give customers something of stand-out value that they are prepared to pay for. I commend it to you." * Professor Malcolm McDonald, Emeritus Professor, Cranfield University School of Management *"It's increasingly hard for businesses to differentiate themselves in today's hyper-crowded marketplace. Far too many companies are pumping out the same bland messages that fail to resonate with customers. This excellent book equips sales and marketing professionals with the capabilities to stand out in this 'sea of sameness'." * Nick de Cent, Editor-in-chief, The International Journal of Sales Transformation *"For organizations to stand out they need people to stand out. This book offers invaluable advice, based on credible research, about how your marketing and sales professionals excel now and into the future." * Clare Kemsley, Managing Director, Hays Marketing, UK and Ireland *"Makes you look in the mirror and identify some potentially uncomfortable truths, while providing some fantastic insights on sharpening your clarity and cut through to target customers. A book I would highly recommend and will often come back to." * Tom Craig, CEO, Craig Roxburgh Consulting *"Great to find a book that recognizes that to give customers something meaningfully different, you need the people competencies and the leadership to be able stand out from the crowd. A must-read for sales and marketing leaders who want to develop the talent to set their organization apart." * Andrew Crouch, CEO, UniTek Global Services *"The fact that organizations all seem to offer the same things that don't appear to help customers, often means customers are paralyzed as the choice becomes too difficult. If you want to find out how to help your organization develop the competency to swim away from this 'sea of sameness' and differentiate yourself, you must read this book!" * Colin Shaw, CEO and Founder, Beyond Philosophy *"Top-performing companies that get ahead of the competition have great alignment between sales and marketing rooted in customer thinking. I commend this book as it provides great clarity for both marketing and sales leaders about the competencies required to develop and deliver outstanding customer value." * Andy McFarlane, Value Creation Executive, Telstra *Table of Contents Chapter - 01: B2B organizations are stuck in a Sea of Sameness; Chapter - 02: Why does sameness happen in B2B marketing?; Chapter - 03: The V.A.L.U.E. competency framework – core competencies for B2B differentiation; Chapter - 04: The role of sales and marketing in B2B organizations – what is important?; Chapter - 05: The visionary – competencies for seeing the next competitive move; Chapter - 06: The activator – competencies for getting things done; Chapter - 07: The learner – competencies for staying in tune with your customers; Chapter - 08: Usefulness – competencies for becoming indispensable to your customers; Chapter - 09: The evaluator – competencies for making good decisions; Chapter - 10: Building a V.A.L.U.E. competency culture; Chapter - 11: Using V.A.L.U.E. competencies to stand out from your competitors;

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Book Synopsis"How do we get customers to choose us over our competitors?"In a crowded market it's imperative to demonstrate that you understand what your customers value and can communicate how you can solve their problem better than the competition. Stand-out Marketing presents original research which compares the content produced by organizations in a range of sectors which demonstrates that customers are left swimming in a "sea of sameness" by copycat marketing that makes choice difficult. On the back of this unique and fascinating research, Stand-out Marketing sets out a framework of five competencies for business leaders, marketing and sales professionals to successfully differentiate themselves from competitors. These include seeing the next competitive move, staying in tune with your customers and becoming indispensable to them, activating and evaluating initiatives, as well as building an organizational culture which enables these competencies. Featuring interviews with industry experts, tools and exercises throughout, Stand-out Marketing is an essential resource to help companies stand out, deliver genuine value, and achieve competitive advantage.Trade Review"Based on highly credible, thorough research, this pragmatic book deals with an age-old problem of how to give customers something of stand-out value that they are prepared to pay for. I commend it to you." * Professor Malcolm McDonald, Emeritus Professor, Cranfield University School of Management *"It's increasingly hard for businesses to differentiate themselves in today's hyper-crowded marketplace. Far too many companies are pumping out the same bland messages that fail to resonate with customers. This excellent book equips sales and marketing professionals with the capabilities to stand out in this 'sea of sameness'." * Nick de Cent, Editor-in-chief, The International Journal of Sales Transformation *"For organizations to stand out they need people to stand out. This book offers invaluable advice, based on credible research, about how your marketing and sales professionals excel now and into the future." * Clare Kemsley, Managing Director, Hays Marketing, UK and Ireland *"Makes you look in the mirror and identify some potentially uncomfortable truths, while providing some fantastic insights on sharpening your clarity and cut through to target customers. A book I would highly recommend and will often come back to." * Tom Craig, CEO, Craig Roxburgh Consulting *"Great to find a book that recognizes that to give customers something meaningfully different, you need the people competencies and the leadership to be able stand out from the crowd. A must-read for sales and marketing leaders who want to develop the talent to set their organization apart." * Andrew Crouch, CEO, UniTek Global Services *"The fact that organizations all seem to offer the same things that don't appear to help customers, often means customers are paralyzed as the choice becomes too difficult. If you want to find out how to help your organization develop the competency to swim away from this 'sea of sameness' and differentiate yourself, you must read this book!" * Colin Shaw, CEO and Founder, Beyond Philosophy *"Top-performing companies that get ahead of the competition have great alignment between sales and marketing rooted in customer thinking. I commend this book as it provides great clarity for both marketing and sales leaders about the competencies required to develop and deliver outstanding customer value." * Andy McFarlane, Value Creation Executive, Telstra *Table of Contents Chapter - 01: B2B organizations are stuck in a Sea of Sameness; Chapter - 02: Why does sameness happen in B2B marketing?; Chapter - 03: The V.A.L.U.E. competency framework – core competencies for B2B differentiation; Chapter - 04: The role of sales and marketing in B2B organizations – what is important?; Chapter - 05: The visionary – competencies for seeing the next competitive move; Chapter - 06: The activator – competencies for getting things done; Chapter - 07: The learner – competencies for staying in tune with your customers; Chapter - 08: Usefulness – competencies for becoming indispensable to your customers; Chapter - 09: The evaluator – competencies for making good decisions; Chapter - 10: Building a V.A.L.U.E. competency culture; Chapter - 11: Using V.A.L.U.E. competencies to stand out from your competitors;

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Book SynopsisDISTINGUISHED FAVORITE: NYC Big Book Award 2021 - Marketing & PR Many organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary strategy, culture and processes, they suffer from high costs, dissatisfied customers and brand damage. The mandate to get customer experience right is real and urgent. Leading the Customer Experience is a guide to shaping experiences that win loyalty and deliver outstanding business results. It provides a bold, step-by-step approach that will get you and your team pointed in the right direction. And equipped to make sound decisions along the way. Leading the Customer Experience is easy to understand and imminently practical. It is based on the author's extensive experience both as a founding partner of one of the world's most influential customer management organizations, and his work with B2B and B2C organizations in the private and public sectors. The author's down-to-earth explanations cut through jargon and clutter, while stories and examples bring important principles to life. Leading the Customer Experience is relatable to anyone leading, managing or aspiring to better understand customer experience.Trade Review"Sooner or later, every successful business realizes that customer experience is the experience that really matters. Brad's book lays out the road map for any leader who wants to make a difference for the customers they serve." * Seth Godin, author of This is Marketing *"In his book, Brad Cleveland generously gives his considerable years of experience in leadership and methodology to his readers. Read it, swallow it up and use it to advance your course!" * Jeanne Bliss, Author, Chief Customer Officer 2.0; Cofounder, Customer Experience Professionals Association *"There are many books about the customer experience, but few as good as this one. Written by an accomplished practitioner with a depth of expertise, you'll learn everything you need to lead the customer experience if you read it and apply the lessons. Highly recommended." * Mark Sanborn, President, Sanborn & Associates, Inc.; author of The Fred Factor and You Don’t Need a Title to be a Leader *"Now, more than ever, every organization must innovate to stay relevant, to stay on top. This book outlines a step-by-step approach to listening to your customers, engaging your employees, and delivering products and services they love." * Robert Pasin, CEO (Chief Wagon Officer), Radio Flyer *"Leading the Customer Experience is a practical and easily understood approach that resonates and is an excellent guide for leaders at all levels. Brad's experience and wealth of knowledge shines through. All that's left to do after the read is to get on with it!!" * Matt Clarke, General Manager, Digital Services, Services Australia (Government of Australia) *"Leading the Customer Experience is exactly what it says it is: a book designed for leaders focused on their companies' customer experience. If you're trying to figure out how to get your own company's CX efforts under way and operating on all cylinders, you'll find this book to be a very practical, organized and helpful tool. Use it!" * Don Peppers, author of Customer Experience: What, How, and Why Now *"Brad's new book is perfect for new leaders as well as veterans who want to be sure they're current on best practices. The book is an easy read and provides tons of new ideas for packaging and delivering the voice of the customer upward, and the nature of the customer's needs and journey to the front line. I came away with five new ideas I can apply with my clients tomorrow." * John Goodman, author of Customer Experience 3.0 *"I will use Leading the Customer Experience as a textbook for my teams by assigning reading, crafting study questions, then facilitating discussions on the assignments. It will allow us to further our goals of improving knowledge, enhancing the team dynamics and finding actionable strategies to incorporate into our business practices. The book is a low-cost, high-yield, must-have addition to any customer experience professional's library." * Dr Debra Bentson, Senior Workforce Management Manager, Kaiser Permanente *"Brad is an industry expert and amazing at breaking down the keys to successful customer engagement, retention and expansion. He establishes a clear pathway towards effective customer experience that can be exercised at every stage of a company's maturation." * Hasan Ali, Founder and CEO, Air Tutors *"Leading the Customer Experience is a thorough analysis of how culture and values determine results. The directives in the book are very clear and based on a deep understanding of worst or best practices that lead to either dysfunction or sustainable success." * Blair Clark, President, Canyon Bicycles USA, Inc. *"Brad Cleveland has spent decades traveling the globe witnessing the upside and downside of customer experience first-hand. This book captures not only his most valuable insights, but also provides a roadmap for customer experience leaders on how to approach strategy, planning and operations more effectively. Brad's voice is accessible, informed and practical. You'll be referencing this business-critical guide for years to come!" * Tara Gibb, Group Portfolio Director, ICMI and HDI, parts of Informa *"An amazing customer experience doesn't just happen. It takes work and involves everyone in the organization. Brad's book provides an easily digestible foundation for anyone in any role or industry to remove barriers and elevate the customer experience while continuing to adjust to ever evolving customer needs." * Jenny Dempsey, Consumer Experience Manager, Apeel Sciences *"In this new book, Brad Cleveland provides insightful and powerful knowledge in a very clear format. I recommend it for students and experienced professionals." * Professor KJ Cheong, President, CIRC, Korea *"Our city is going through an explosive growth period as many people look for the small town, outdoor recreational, experience. It could be easy to lose focus on our customers: our citizens, visitors and business owners. Brad's book comes just in time to reemphasize our dedication to the customer experience. It will be a valuable tool in thinking about and implementing our strategic planning, our organizational structure and our continual evaluation of success." * Peter Hendricks, Mayor, Sun Valley, Idaho *"Brad's book is the work of an experienced and trusted consultant who clearly knows how to explore the many facets of customer experience. I enjoyed the case studies and many key recommendations in this well-crafted instructional manual accessible to all level of professionals. The structure of ideas and approach of implementation are creating a thread of continuity that keeps you focused on strategic CX objectives. It's also a great source of immediate takeaways." * Pierre Marc Jasmin MBA, Co-founder, Services Triad, Board, SOCAP Canada Chapter *"Brad applied his vast, multi-industry experience and expertise to the intimately connected and burgeoning realm of customer experience. Today, the stakes for any company looking to survive, compete and grow in an ever-increasing customer expectations environment are higher than ever. By devouring and applying the concepts, strategies and tactics meticulously outlined in Leading the Customer Experience, CX leaders have a fighting chance of coming out on top." * Dominick J Keenaghan, President, INSIGHTS Middle East, Dubai *"You know customer experience is important, but where do you start? Brad Cleveland answers that question in Leading the Customer Experience. The book is an essential guide to the broad steps needed to lead a successful customer experience initiative." * Jeff Toister, CPLP, PHR, Toister Performance Solutions, Inc. *"In this time of significant change, this book can help you and your team chart a successful course to the future. Everyone has a role in delivering a great customer experience, and it makes relevant principles clear, and easy-to-understand and apply." * Anna Toikka, Head of Customer Center and External Sales, Odd Magnus Barstad; Head of Claims, If P&C Insurance Ltd (Finland, Sweden, Denmark, Norway) *Table of Contents Chapter - 00: Introduction; Chapter - 01: Build Your Approach - Getting Started; Chapter - 02: Build Your Approach - Engaging Your Team; Chapter - 03: Listen and Learn - Hearing Your Customers; Chapter - 04: Listen and Learn - Leveraging Customer Service; Chapter - 05: Educate and Design - Telling Your Customer's Story; Chapter - 06: Educate and Design - Shaping Processes and Technology; Chapter - 07: Inspire and Execute - Building Customer Advocacy; Chapter - 08: Inspire and Execute - Delivering Perfection; Chapter - 09: Adjust and Innovate - Assessing and Improving; Chapter - 10: Adjust and Innovate - Keeping the Momentum Going

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Book Synopsis"The authors have the uncommon knack of taking the complex and explaining it in a clear, compelling way. I recommend it if you want to learn the principles of strategic communications and get structured suggestions to create better campaigns." Dave Chaffey, Co-founder and Content Director, Smart Insights This book has the strongest focus of online and offline integration of any marketing communications textbook. A blended approach to marketing is in its DNA. Compared to the competition that too often uses a bolts-on approach to integration, this book is essential for giving students the precise skills employers will look for - to be able to implement genuinely integrated marketing campaigns. This new, seventh edition combines professional and academic expertise to ground big picture theory into real-world case studies, drawing from cutting-edge global companies like Snapchat and Spotify, that will teach students the why behind the how. With increased focus on social media and the latest digital technologies, this new edition will teach students: - How AI, the Internet of Things, Big Data, AR/VR and marketing automation can be used successfully in campaigns - The opportunity and risks of social media - How to navigate ethical and data management challenges - How to use the current preferred digital marketing tools and technology Covering the key themes of customer engagement, experience and journey, this book will allow students to become truly confident working in an environment of ongoing technological transformation. Online resources include lecture slides for each chapter, multiple choice question banks and video reviews.Trade Review"The authors have the uncommon knack of taking the complex and explaining it in a clear, compelling way. The latest edition of Marketing Communications is filled with examples to inspire you, and I recommend it if you want to learn the principles of strategic communications and get structured suggestions to create better campaigns." * Dave Chaffey, Co-founder and Content Director, Smart Insights *Table of Contents Section - ONE: Communications background and theories; Chapter - 01: New integrated marketing communications; Chapter - 02: Branding; Chapter - 03: Customer relationship management; Chapter - 04: Buyer behaviour; Chapter - 05: Communications theory; Chapter - 06: Marketing communications research; Chapter - 07: Marketing communications agencies; Chapter - 08: International marketing communications; Chapter - 09: The marketing communications plan; Chapter - 10: The changing communications environment; Section - TWO: Communications tools; Chapter - 11: Selling, social selling, marketing automation and martech; Chapter - 12: Advertising; Chapter - 13: Publicity and public relations; Chapter - 14: Sponsorship; Chapter - 15: Content marketing and other sales promotion; Chapter - 16: Direct mail, email, messaging and chatbots; Chapter - 17: Exhibitions, events and experiential marketing; Chapter - 18: Merchandizing and point of sale; Chapter - 19: Packaging; Chapter - 20: Owned media – websites and social media; Chapter - 21: Index

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Book SynopsisTeaching Marketing prompts the reader to reflect on why marketing is taught, how it is taught and what should be included in curricula in tertiary-level programmes. The international contributors have a wide range of expertise in marketing education and provide their own perspectives on these questions while considering a variety of different points of view so encouraging the reader to develop their own opinion.Topics range from all-encompassing issues such as the importance of grounding marketing education on a sound ethical foundation, to focused explorations of how to teach subjects that marketing students typically find tricky, such as research methods, business-to-business marketing, and marketing science. The use of new classroom techniques such as business simulation games is also covered, as well as how to teach marketing theory and critical marketing.With sound advice from experienced marketing educators at both curriculum and classroom level, this book will be essential for those looking for assistance with curriculum development and programme planning in marketing.Trade Review‘Teaching Marketing is a valuable contribution to both curriculum development and the enhancement of teaching in marketing. The book is pertinent to the teaching of both advanced students and non-specialist groups. The chapters on the successful teaching of research methods and the use of simulations I find to be most insightful and helpful. Contributions from many highly respected and experienced marketing scholars make this something that all novice teachers of marketing should read, and which experienced teachers should review to refine their art. A valuable and timely contribution to marketing education.’ -- John Nicholson, University of Huddersfield, UK‘Whether you are new to teaching marketing or have more experience than you want to admit, Teaching Marketing has something for you. The authors bring you back to the historical development of some marketing sub-disciplines, including more recent developments such as social marketing and the triple bottom line, and ground marketing concepts in their academic context. New instructors can find inspiration and contemporary techniques that are more palatable to today’s students. A go-to reference manual to keep yourself motivated and your students engaged!’ -- Martine Spence, University of Ottawa, CanadaTable of ContentsContents: 1 Introduction to Teaching Marketing 1 Ross Brennan and Lynn Vos 2 Ethics and responsibility from the outset 21 Anita Peleg 3 Teaching marketing theory and critical thinking 55 Caroline Tynan and Teresa Heath 4 The marketing curriculum 75 Michael Harker and Andrew Paddison 5 Integrating learning with marketing simulations 102 Lynn Vos 6 Teaching consumer behaviour 131 Andrew Corcoran 7 Teaching marketing history 158 Ben Wooliscroft 8 Teaching business-to-business marketing 181 Ross Brennan 9 Why do students dislike research methods modules and what to do about it? 201 Barbara Czarnecka and Maria Rita Massaro 10 Teaching social marketing 223 Ariadne Beatrice Kapetanaki and Fiona Spotswood 11 Teaching international marketing 255 Jonathan Wilson 12 Teaching marketing science 285 Dag Bennett Index

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Book SynopsisInvestigating how markets are becoming increasingly similar across countries while simultaneously becoming more diverse and heterogeneous within countries, this timely Handbook explores novel and under-researched sub-cultural marketing segments. Contributions from a diverse group of established and emerging marketing scholars examine how we might better understand and serve new generations of consumers from a variety of generational, ethnic, and religiously diverse market segments. Cognisant of the cultural diversity within cultures, the Handbook considers the ethical ramifications of culture- and race-based targeting and segmentation, advancing a culture-based marketing approach that addresses the similarities and differences across groups while recognising the variety that exists within them. Chapters explore a compelling array of topics, from advocating for a departure from the white, Eurocentric, and heteronormative ideals that dominate the global beauty industry and investigating how Hip Hop’s move into the mainstream raises questions about authenticity and cultural appropriation, to addressing the role played by religion in consumer behaviour and mapping the diverse and complex markets of Latin America and Asia. Featuring multidisciplinary research which builds towards a more vibrant ethnic and sub-cultural marketing literature, this compelling Handbook will inform and inspire the work of current and future marketing scholars. It will also be an essential resource for corporations interested in targeting ethnic and religious marketing segments.Trade Review‘This volume provides key insights into ethnic marketing, in particular how to segment markets into a seemingly intra-cultural consumer landscape, while taking into account age, gender, religion, and ethical issues. Many of the 16 chapters focus on a large range of ethnic contexts (Hispanic, Muslim, Asian) with an applied approach, both research and case-study based. This book is a must-read for both researchers and practitioners interested in ethnic and intra-cultural marketing.’ -- Jean-Claude Usunier, University of Lausanne, Switzerland‘Since the sixties, cultural diversity has been steadily growing in the US while technology is becoming more convergent. This gives a great opportunity for marketers to develop micro segments anchored to intra-cultural differences. The Handbook of Research on Ethnic and Intra-cultural Marketing is an excellent source of new concepts and methods for targeting segments in a unique way.’ -- Jagdish N. Sheth, Emory University, USTable of ContentsContents: Foreword xv 1 Introduction and overview to the Handbook of Research on Ethnic and Intra-cultural Marketing 1 Glen H. Brodowsky PART I INTRA-CULTURAL MARKETING SEGMENTATION 2 Ethical issues in target marketing: inclusion, exclusion, and consumer vulnerability 14 Terri L. Rittenburg and Matthew B. Lunde 3 Ethnic marketing: the good, the bad and the unknown 29 Tana Cristina Licsandru and Charles Chi Cui 4 Trans-cultural marketing: when intra-cultural and cross-cultural marketing collide 43 Christian Eichert and Jack Coffin 5 Omnicultural branding 59 Fernanda Muniz, Francisco Guzmán and Ram Krishnan PART II GENERATIONAL AND GENDER AND MARKET SEGMENTATION 6 Generation Z and before: 21st century online consumers 79 Florinda Giorgia Pannofino and Kristin Stewart 7 White gaze in fashion markets 88 Lena Cavusoglu and Deniz Atik 8 Willfulness and the market: (post)feminist subjectivities and women’s body work 104 Carly Drake PART III ETHNICALLY DEFINED MARKET SEGMENTS 9 Started from the bottom and now we’re here?: Hip-hop culture and its impact 120 Johnny Graham, Takisha Toler, Nakeisha S. (Ferguson) Lewis, Robert Arias and Alonso Avila 10 Más allá del Español (beyond Spanish): the influence of Hispanic and Latin cultural identity on marketing communications 138 Tessa Garcia-Collart 11 Segmenting the Hispanic market: practical implications for researchers and practitioners 148 Enrique P. Becerra 12 Hispanic (or Latinx) identification, consumption and acculturation 162 Luis E. Torres and Phillip Hartley 13 Re-interpreting marketing’s role in the study of the Asian consumer 172 Foo Nin Ho and Jared Wong PART IV RELIGIOUSLY BASED MARKET SEGMENTATION 14 Religious diversity and target marketing 184 Sally Sledge 15 Reaching halal and Islamic market segments: tapping marketing opportunities beyond the borders 200 Mohammad Mominul Islam 16 New directions in intra-cultural marketing research 213 Rebeca Perren Index

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Book SynopsisElgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary.Tracking the seismic shifts in consumerism over time, this cutting-edge Research Agenda provides a theoretical and methodological roadmap of brand management research in the third age of consumption. Leading experts and pioneers of key concepts in brand management give insights into the exponential growth of the field and identify promising directions for future investigation.Illustrating the significant depth and breadth of research in brand management, contributors explore both foundational topics and contemporary work in the field. They synthesise diverse approaches to provide a holistic and dynamic understanding of the major areas of brand management. Alongside this theoretical taxonomy of the field, this Research Agenda also examines the application of branding principles and best practices in common business contexts. Chapters analyse cutting-edge developments in brand management research including brand co-creation, conscientious brands, online brand communities, non-profit branding, and internal brand management.Providing a concise overview of key brand management topics and illustrating important areas for further research, this Research Agenda will be an invaluable resource for doctoral students and scholars in marketing, strategic management, and branding.Trade Review‘King and Murillo’s edited volume level sets the agenda for advancing our understanding of foundational branding topics including brand experience, brand co-creation, brand design, and brand architecture. These thoughtful contributions will inspire the scholarly work of doctoral students and scholars for years to come.’ -- Susan Fournier, Boston University, US‘Professors King and Murillo have edited a must-read volume for any researcher interested in the brand management field. The different chapters address the key changes in brand management that are arising as a response to the new consumer demands and provide inspiring avenues for future research.’ -- Oriol Iglesias, ESADE Business School, SpainTable of ContentsContents: Introducing A Research Agenda for Brand Management in a New Era of Consumerism 1 Enrique Murillo and Ceridwyn King PART I FOUNDATIONS OF BRAND MANAGEMENT RESEARCH 1 Design-led brand management: a new territory 17 Catarina Lelis, Beatriz Itzel Cruz-Megchun and Yujia Huang 2 The emergence and evolution of corporate branding 35 Nicholas Ind 3 Brand architecture: a literature review and future research directions 49 M. Berk Talay, M. Billur Akdeniz and Janell D. Townsend 4 How does brand equity work? A review of theory and a research agenda 73 Salvador del Barrio-García, María Eugenia Rodríguez-López and Álvaro J. Rojas-Lamorena 5 Brand value co-creation: field emergence, applications, measurement and future research directions 89 Michela Mingione and Samuel Kristal 6 Consumer responses to branding 107 Kevin Kam Fung So, Jing Li and Hyunsu Kim 7 A roadmap of brand experience 123 Lia Zarantonello and Daniela Andreini 8 Reflections on brand communities academic research 143 Cleopatra Veloutsou 9 A theoretical framework exploring three foundational benefits of brand attachment 161 Andreas B. Eisingerich, Deborah J. MacInnis, and C. Whan Park 10 The coming of age of internal brand management research: Looking back to look forward 177 Ceridwyn King, Enrique Murillo and Lina Xiong PART II SPECIAL INTEREST BRANDING RESEARCH 11 B2B branding: a review and research agenda for turbulent times 201 Susan M. Mudambi 12 Destination branding 217 Asli D.A. Tasci and Ady Milman 13 Third-party employment branding: current status and future directions 239 Filip Lievens, Mukta Srivastava and Gordhan K. Saini 14 Building brands for nonprofit organisations: a review of current themes and future research directions 257 Zoe Lee 15 Luxury brand research: four decades of innovation 273 Charles Aaron Lawry Index

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Book SynopsisThis latest volume of Review of Marketing Research, Marketing Accountability for Marketing and Non-Marketing Outcomes is divided in three parts: (1) measures of firm performance, (2) measures of social interaction, and (3) measures related to broader societal outcomes such as sustainability and quality of life. Measures of firm performance covered include the marketing implications of financial accounting, customer feedback metrics, drivers of brand equity, brand failure, market orientation capabilities, and multichannel attributions. Measures of social interaction encompass environmental and social performance, social networks, and attitudinal word-of-mouth drivers. The final chapter is devoted to measures related to societal outcomes and focuses on attractiveness of inner city for society. Each chapter presents thought-provoking discussions and new insights which will be relevant to researchers, professionals and students of marketing, branding and consumer behaviourTable of ContentsPart I. Measures of Firm Performance Chapter 1. An Integrative Framework for Marketing Accountability of Marketing and Non-Marketing Outcomes; V. Kumar and David W. Stewart Chapter 2. The Marketing Implications of Financial Accounting; Neil Thomas Bendle, Jonathan Knowles, and Moeen Naseer Butt Chapter 3. Customer Feedback Metrics for Marketing Accountability; Evert de Haan, Peter C. Verhoef, and Thorsten Wiesel Chapter 4. What Drives Brand Equity? A Comprehensive Study of Price and Volume Premiums; Jianjun (John) Zhu, Thomas S. Gruca, and Lopo L. Rego Chapter 5. Do Retailers Get Blamed When Manufacturer Brands Fail? The Case for Multi-Loci Attributions and Spillover Effects; Frank Germann, Ronald L. Hess, Jr., and Margaret G. Meloy Chapter 6. Linking Market Orientation Capabilities to Organizational Performance: A Research Framework and Empirical Test; Kåre Sandvik, Karoline U. D. Dahr, and C. Jay Lambe Chapter 7. Multichannel Data-driven Attribution Models: A Review and Research Agenda; Ben B. Beck, J. Andrew Petersen, and Rajkumar Venkatesan Part II. Measures of Social Interaction Chapter 8. Accountability beyond Profitability: Understanding the Impact of Marketing Actions on Environmental and Social Performance; Amalesh Sharma, Sourav Bikash Borah, Anirban Adhikary, and Tanjum Haque Chapter 9. A Social Network Research Paradigm for Marketing: A Review and Research Agenda; Aditya Gupta and Alok R. Saboo Chapter 10. The Unintended Consequences of Attitudinal Word-of-Mouth Drivers; Timothy L. Keiningham, Roland T. Rust, Bart Larivière, Lerzan Aksoy, and Luke Williams Part III. Measures Related to Social Outcomes Chapter 11. What drives Inner City Attractiveness for Society? The Role of Brick-and-Mortar Stores; Julian R. K. Wichmann, Thomas P. Scholdra, and Werner J. Reinartz

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Book SynopsisElgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences, business and law, expertly written by the world’s leading scholars. Designed to be accessible yet rigorous, they offer concise and lucid surveys of the substantive and policy issues associated with discrete subject areas.This unique Advanced Introduction offers an insight into how sales leaders seek and maintain a sustainable competitive advantage for both organizations and customers. Lawrence B. Chonko explores how sales leaders take professional selling to the next level by focusing on serving the customer. Discussing the key skills of sales leaders - technological proficiency, managing change, and harnessing and using knowledge - Chonko analyzes how sales leaders are distinguished from other sales professionals. Key features include: analysis of how sales leaders anticipate future events focus on sales leaders emphasizing long-term customer relationships rather than transactions discussion of how sales leaders have adopted the servant leadership philosophy in order to enhance the overall customer experience. This Advanced Introduction will be a useful resource for scholars and advanced students studying marketing. Its focus on the qualities of sales leaders will also be beneficial for sales professionals interested in enhancing their customer relations skills. Trade Review‘Once again, Larry Chonko delivers tested sales insight with memorable prose. No matter where someone is on their professional sales journey, they’ll find this book inspirational and thoughtful, ever useful, and never dry. More importantly, his servant-based perspective will resonate deeply with today’s sales professional. Larry has produced another gem that will get well-worn with use.‘Table of ContentsContents: Preface 1. Sales leader foundations 2. Sustainable 3. Competitive 4. Advantage 5. Through 6. Sales 7. Leaders References Index

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Book SynopsisElgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences, business and law, expertly written by the world’s leading scholars. Designed to be accessible yet rigorous, they offer concise and lucid surveys of the substantive and policy issues associated with discrete subject areas.This unique Advanced Introduction offers an insight into how sales leaders seek and maintain a sustainable competitive advantage for both organizations and customers. Lawrence B. Chonko explores how sales leaders take professional selling to the next level by focusing on serving the customer. Discussing the key skills of sales leaders - technological proficiency, managing change, and harnessing and using knowledge - Chonko analyzes how sales leaders are distinguished from other sales professionals. Key features include: analysis of how sales leaders anticipate future events focus on sales leaders emphasizing long-term customer relationships rather than transactions discussion of how sales leaders have adopted the servant leadership philosophy in order to enhance the overall customer experience. This Advanced Introduction will be a useful resource for scholars and advanced students studying marketing. Its focus on the qualities of sales leaders will also be beneficial for sales professionals interested in enhancing their customer relations skills. Trade Review‘Once again, Larry Chonko delivers tested sales insight with memorable prose. No matter where someone is on their professional sales journey, they’ll find this book inspirational and thoughtful, ever useful, and never dry. More importantly, his servant-based perspective will resonate deeply with today’s sales professional. Larry has produced another gem that will get well-worn with use.‘Table of ContentsContents: Preface 1. Sales leader foundations 2. Sustainable 3. Competitive 4. Advantage 5. Through 6. Sales 7. Leaders References Index

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Book SynopsisAt last, the secrets of the real sales wizards are revealed in this inspirational book. Here are 100 failsafe tips, techniques and ideas for driving your sales up and up and smashing your targets. The ideas are drawn from sales masters from a variety of backgrounds and sectors, providing a heady mix of the best up-to-date and original sales tactics. Series was previously exclusive to WH Smiths – very successful selling x copies – now available throughout trade and direct channels. Practical and fun to use – simple and unique format. Great advice mixed with a dash of irreverance. Table of ContentsBackground. Introduction. Contributors. The Top Two Greatest Sales Ideas of All Time and Five that Make Them Useable, Plus the Start to Selling Value. Idea 1 – Never interrupt a customer to make a point. Idea 2 – Focus on milestones and progress targets. Idea 3 – ABC: Always Be Closing. Idea 4 – STEP: Signal The End Point. Idea 5 – SMART: Stretching, Measurable, Achievable, Related to the customer and Time-targeted. Idea 6 – Listen to and learn from other people’s jargon. Idea 7 – Understanding the real need. Idea 8 – Remember that nobody said life was easy. Idea 9 – Start thinking about selling value. The Ten Greatest Sales Ideas for Creating Interest. Idea 10 – Use surprise to demonstrate technological excellence. Idea 11 – Use surprise to get people to read your mailshot. Idea 12 – Keep your marketing up to date with real trends. Idea 13 – Follow the right fads. Idea 14 – Use technological progress in every part of your marketing effort. Idea 15 – Make sure new products fit the brand name. Idea 16 – Make your friends your customers. Idea 17 – The old ones are sometimes the best ones. Idea 18 – Use your own money to sell your goods. Idea 19 – Use channels. The Ten Greatest Sales Ideas for Establishing Need. Idea 20 – Avoid a major gaffe. Idea 21 – Ask your customers about their business case. Idea 22 – Think like a fish. Idea 23 – Don’t push if he doesn’t want it. Idea 24 – Make the product irrelevant to the sale. Idea 25 – Don’t miss the main need. Idea 26 – Use endorsements. Idea 27 – Make sure you want as well as need the business. Idea 28 – Where there is a need there is an opportunity. Idea 29 – As a last resort take action to create the need. The Seven Greatest Sales Ideas for Selling Through an Agreed Basis of Decision. Idea 30 – Break the basis of decision into three points. Idea 31 – Use the basis of decision to establish need. Idea 32 – Use the basis of decision in making written proposals. Idea 33 – Use the basis of decision to handle price objections. Idea 34 – Use the basis of decision to discuss wins and losses. Idea 35 – Identify real ‘value for money’. Idea 36 – Prove that the customer is getting ‘value for money’. The Eight Greatest Sales Ideas for Presenting Your Case. Idea 37 – Make sure the whole team is talking to customers. Idea 38 – Present yourself well. Idea 39 – Look at payment from the customer’s point of view. Idea 40 – Target the decision-maker. Idea 41 – If someone says they are a poor presenter, believe them. Idea 42 – Present the numbers in a way that suits the customer. Idea 43 – Use the cup of coffee close to present to a committee. Idea 44 – Don’t get mugged by politicians. The Five Greatest Sales Ideas for Remembering that There is Always a Way. Idea 45 – Remember there is always a way (1). Idea 46 – Remember there is always a way (2). Idea 47 – Remember there is always a way (3). Idea 48 – Remember there is always a way (4). Idea 49 – Remember there is always a way (5). Idea 50 – Remember there is always a way to make a gaffe. The Four Greatest Sales Ideas for Selling in a Small Retail Outlet. Idea 51 – Treat your customers as what they are – your purpose in life. Idea 52 – Count your customers. Idea 53 – Diversify carefully. Idea 54 – First run a pilot. The Six Greatest Sales Ideas for Dealing with Difficult Products and Markets. Idea 55 – Use physical attractiveness to sell rubbish. Idea 56 – If at first it succeeds, sell it again and again. Idea 57 – Obey the rules of supply and demand. Idea 58 – Use television to cash in on fear. Idea 59 – Look out for different cultures. Idea 60 – Don’t make people want their own back. The Seven Greatest Sales Tips for Salespeople. Idea 61 – Learn to read upside down. Idea 62 – Learn to read from the side. Idea 63 – Don’t fall for the ‘We’ll book your air ticket’ ploy. Idea 64 – Make your customer want to solve your problem. Idea 65 – Don’t overplan. Idea 66 – People buy from people. Idea 67 – ‘It’s about the customer, stupid’. The Six Greatest Sales Ideas for Planning a Complex Sale. Idea 68 – Get the timing right. Idea 69 – Set a stretching campaign goal. Idea 70 – Check sales campaign goals with the customer. Idea 71 – Use a structured campaign planning process. Idea 72 – Go through a structured campaign planning process step-by-step. Idea 73 – Drive a campaign plan from an assessment of the customer’s business issues. The Four Greatest Sales Ideas for Qualifying Out Proactively. Idea 74 – Use a very direct approach by asking a hard question. Idea 75 – Ask a logical and serious business question. Idea 76 – Ask the prospect to do something. Idea 77 – Use the ‘obvious decision’ ploy. The Three Greatest Sales Ideas for Closing the Deal Softly, Softly. Idea 78 – Use the trial close. Idea 79 – Use an alternative close. Idea 80 – Use the mouth of babes.

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Book SynopsisThe sales function is the front-line of any business. Keeping up with the latest sales techniques is essential, as well as ensuring you have a motivated, incentivised and focused sales team well-versed in the basics of selling, from identifying new prospects and getting repeat business to closing the deal. This module gives essential insight into all the key sales drivers such as account management, handling complex sales, selling services, FMCG selling, customer relationships and self-development for sales people.Table of Contents Introduction to ExpressExec v 12.05.01 Introduction to Account Management 1 12.05.02 Definition of Terms: What is Account Management? 5 12.05.03 The Evolution of Account Management 15 12.05.04 The E-Dimension in Account Management 29 12.05.05 The Global Dimension in Account Management 37 12.05.06 The State of the Art in Account Management 47 12.05.07 Account Management in Practice 63 12.05.08 Key Concepts and Thinkers in Account Management 85 12.05.09 Resources for Account Management 93 12.05.10 Ten Steps to Implementing Account Management 101 Frequently Asked Questions (FAQs) 121 Index 123

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Book SynopsisPricing is an essential aspect of the marketing mix for brands and products. Further, pricing research in marketing is interdisciplinary, utilizing economic and psychological concepts with special emphasis on measurement and estimation. This unique Handbook provides current knowledge of pricing in a single, authoritative volume and brings together new cutting-edge research by established marketing scholars on a range of topics in the area.The environment in which pricing decisions and transactions are implemented has changed dramatically, mainly due to the advent of the Internet and the practices of advance selling and yield management. Over the years, marketing scholars have incorporated developments in game theory and microeconomics, behavioral decision theory, psychological and social dimensions and newer market mechanisms of auctions in their contributions to pricing research. These chapters, specifically written for this Handbook, cover these various developments and concepts as applied to tackling pricing problems.Academics and doctoral students in marketing and applied economics, as well as pricing-focused business practitioners and consultants, will appreciate the state-of-the-art research herein.Table of ContentsContents: Foreword Introduction Vithala R. Rao PART I: INTRODUCTION/FOUNDATIONS 1. Pricing Objectives and Strategies: A Cross-Country Survey Vithala R. Rao and Benjamin Kartono 2. Willingness to Pay: Measurement and Managerial Implications Kamel Jedidi and Sharan Jagpal 3. Measurement of Own- and Cross-Price Effects Qing Liu, Thomas Otter and Greg M. Allenby 4. Behavioral Pricing Aradhna Krishna 5. Consumer Search and Pricing Brian T. Ratchford 6. Structural Models of Pricing Tat Chan, Vrinda Kadiyali and Ping Xiao 7. Heuristics in Numerical Cognition: Implications for Pricing Manoj Thomas and Vicki Morwitz 8. Price Cues and Customer Price Knowledge Eric T. Anderson and Duncan I. Simester PART II: PRICING DECISIONS AND MARKETING MIX 9. Strategic Pricing of New Products and Services Rabikar Chatterjee 10. Product Line Pricing Yuxin Chen 11. The Design and Pricing of Bundles: A Review of Normative Guidelines and Practical Approaches R. Venkatesh and Vijay Mahajan 12. Pricing of National Brands Versus Store Brands: Market Power Components, Findings and Research Opportunities Koen Pauwels and Shuba Srinivasan 13. Trade Promotions Chakravarthi Narasimhan 14. Competitive Targeted Pricing: Perspectives from Theoretical Research Z. John Zhang 15. Pricing in Marketing Channels K. Sudhir and Sumon Datta 16. Nonlinear Pricing Raghuram Iyengar and Sunil Gupta 17. Dynamic Pricing P.B. (Seethu) Seetharaman PART III: SPECIAL TOPICS 18. Strategic Pricing: An Analysis of Social Influences Wilfred Amaldoss and Sanjay Jain 19. Online and Name-Your-Own-Price Auctions: A Literature Review Young-Hoon Park and Xin Wang 20. Pricing Under Network Effects Hongju Liu and Pradeep K. Chintagunta 21. Advance Selling Theory Jinhong Xie and Steven M. Shugan 22. Pricing and Revenue Management Sheryl E. Kimes 23. Pharmaceutical Pricing Samuel H. Kina and Marta Wosinska 24. Pricing for Nonprofit Organizations Yong Liu and Charles B. Weinberg 25. Pricing in Services Stowe Shoemaker and Anna S. Mattila 26. Strategic Pricing Response and Optimization in Operations Management Teck H. Ho and Xuanming Su Index

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Book SynopsisTrust and New Technologies presents versatile new research that illustrates the different roles that trust plays in the marketing and management of new technologies.The authors provide a comprehensive and much needed overview of the current state of conceptual and empirical research in the topical area of trust and new technologies. Comprising of sixteen chapters, the book is divided thematically into three sections: consumer trust in online environments trust and mobile media new technologies and trust within and between organizations. This enlightening book will be of great interest to scholars, practitioners and research students focusing on the applications of new technologies in marketing and management. Trust researchers across business disciplines and the social sciences will also find this timely and unique book a constructive resource.Trade Review‘Trust and New Technologies is an enlightening collection of research papers on trust. The book should be of interest to scholars, practitioners and researchers focusing on the applications of new technologies in marketing and business management. Since trust also is a key concept in information behaviour studies, researchers interested in this field will also find this book a useful resource.' -- Madely du Preez, Personnel Review'For scholars interested in how social concepts such as trust impact on new technologies, this is undoubtedly a valuable contribution.' -- Ian Grant, Telecommunications Policy'. . . the editors have managed to provide a comprehensive overview of current conceptual and empirical research on trust-related issues from multiple perspectives. . . Trust and New Technologies is an enlightening collection of research papers on trust. The book should be of interest to scholars, practitioners and researchers focusing on the applications of new technologies in marketing and business management. Since trust also is a key concept in information behaviour studies, researchers interested in this field will also find this book a useful resource.' -- Madely du Perez, Australian Library Journal'This book is a timely collection of research papers on one of the most critical subjects on the internet. It explores a wide range of trust related issues from multiple perspectives, and by researchers from around Europe and America. The papers address the different roles that trust plays in consumer marketing in online environments, in mobile media, and in organizational relations. The issues highlighted are relevant to both academics and practitioners.' -- Feng Li, University of Newcastle upon Tyne, UKTable of ContentsContents: Preface PART I: CONSUMER TRUST IN ONLINE ENVIRONMENTS 1. Consumer Trust in Electronic Commerce: Conceptualization and Classification of Trust Building Measures Sonja Grabner-Kräuter and Ewald A. Kaluscha 2. The Importance of Brand Trust Online Hanna-Kaisa Ellonen, Marianne Horppu, Kirsimarja Blomqvist and Olli Kuivalainen 3. Trusting the Consumer Avatar: An Examination of Trust and Risk Factors in Electronic and Virtual Retailing Michael Bourlakis, Savvas Papagiannidis and Helen Fox 4. Grey Market e-Shopping and Trust Building Practices in China Ronan de Kervenoael and Selcen Ozturkcan 5. Effect of Gender on Trust in Online Banking: A Cross-national Comparison Marke Kivijärvi, Tommi Laukkanen and Pedro Cruz 6. Online Auctions: A Review of Literature on Types of Fraud and Trust Building Fahri Unsal and G. Scott Erickson 7. Consumers’ Views on Trust, Risk, Privacy and Security in e-Commerce: A Qualitative Analysis Kyösti Pennanen, Minna-Kristiina Paakki and Taina Kaapu PART II: TRUST AND MOBILE MEDIA 8. The Mediating Effects of Privacy and Preference Management on Trust and Consumer Participation in a Mobile Marketing Initiative: A Proposed Conceptual Model Michael Becker and Michael Hanley 9. Assessing the Effects of Trust on Mobile Advertising Campaigns: The Japanese Case Shintaro Okazaki 10. Sources of Trust in Permission-based Mobile Marketing: A Cross-country Comparison Heikki Karjaluoto, Chanaka Jayawardhena, Andreas Kuckertz and Teemu Kautonen 11. Interpersonal Trust and Mobile Communication: A Social Network Approach Tom Erik Julsrud and John W. Bakke PART III: NEW TECHNOLOGIES AND TRUST WITHIN AND BETWEEN ORGANIZATIONS 12. Who is on the Other Side of the Screen? The Role of Trust in Virtual Teams David W. Birchall, Genoveffa Giambona and John Gill 13. Developing Pre-relational Trust in Technology Service Providers Malliga Marimuthu and Alison M. Dean 14. Reengineering Trust in Global Information Systems Semir Daskapan and Ana Cristina Costa 15. Knowledge Management and Trust G. Scott Erickson and Helen N. Rothberg 16. The Role of Uncertainty and Trust in the Marketing of New Technologies Dietmar Roessl, Matthias Fink and Sascha Kraus Index

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Book SynopsisThe Handbook of Qualitative Research Methods in Marketing< > research paradigms such as grounded theory and semiotics research contexts such as advertising and brands data collection methods such as projectives and netnography data analysis methods such as metaphoric and visual analyses presentation topics such as videography and reflexivity applications such as ZMET applied to Broadway plays and depth interviews with executives special issues such as multi-sited ethnography and research on sensitive topics. Authors include leading scholars and practitioners from North America and Europe. They draw on a wealth of experience using well-established as well as emerging qualitative research methods. The result is a thorough, timely, and useful Handbook that will educate, inspire, and serve as standard reference for marketing academics and practitioners alike.Trade Review'A rare and much needed compilation of some thought-provoking papers in the area of qualitative research in marketing, this book is a must have for anyone pursuing the discipline of marketing research, scholars intent on the pursuit of qualitative inquiry as well as practising professionals looking for innovative approaches to research.' -- Global Business Review'Belk has compiled an exhaustive collection of contributions from scholars and practitioners throughout North America and Europe. . . . This extremely informative volume spans the full array of qualitative research areas. . . . Highly recommended.’ -- S.D. Clark, ChoiceTable of ContentsContents: PART I: HISTORY AND SCOPE 1. History of Qualitative Research Methods in Marketing Sidney J. Levy PART II: PARADIGMATIC PERSPECTIVES 2. Breaking New Ground: Developing Grounded Theories in Marketing and Consumer Behavior Eileen Fischer and Cele C. Otnes 3. The Semiotic Paradigm on Meaning in the Marketplace David Glen Mick and Laura R. Oswald 4. Rethinking the Critical Imagination Jeff B. Murray and Julie L. Ozanne PART III: RESEARCH CONTEXTS 5. Qualitative Research in Advertising: Twenty Years in Revolution Linda M. Scott 6. Qualitative Historical Research in Marketing Terrence H. Witkowski and D.G. Brian Jones 7. Researching the Cultures of Brands Anders Bengtsson and Jacob Ostberg 8. Researching Brands Ethnographically: An Interpretive Community Approach Steven M. Kates 9. Making Contexts Matter: Selecting Research Contexts for Theoretical Insights Eric Arnould, Linda Price and Risto Moisio PART IV: DATA COLLECTION METHODS 10. Netnography 2.0 Robert V. Kozinets 11. Let’s Pretend: Projective Methods Reconsidered Dennis W. Rook 12. Stories: How they are Used and Produced in Market(ing) Research Gillian C. Hopkinson and Margaret K. Hogg 13.The Extended Case Method in Consumer Research Steven M. Kates 14. Unpacking the Many Faces of Introspective Consciousness: A Metacognitive–Poststructuralist Exercise Stephen J. Gould 15. Mixed Methods in Interpretive Research: An Application to the Study of the Self Concept Shalini Bahl and George R. Milne 16. The Monticello Correction: Consumption in History Linda M. Scott, Jason Chambers and Katherine Sredl 17. Using Video-Elicitation to Research Sensitive Topics: Understanding the Purchase Process Following Natural Disaster Shay Sayre 18. Using Oral History Methods in Consumer Research Richard Elliott and Andrea Davies 19. Focus Groups in Marketing Research Miriam Catterall and Pauline Maclaren 20. Fielding Ethnographic Teams: Strategy, Implementation and Evaluation John F. Sherry PART V: DATA ANALYSIS METHODS 21. Writing Pictures/Taking Fieldnotes: Towards a More Visual and Material Ethnographic Consumer Research Lisa Peñaloza and Julien Cayla 22. Metaphors, Needs and New Product Ideation Jeffrey F. Durgee and Manli Chen 23. Critical Visual Analysis Jonathan E. Schroeder 24. Framing the Research and Avoiding Harm: Representing the Vulnerability of Consumers Stacey Menzel Baker and James W. Gentry PART VI: PRESENTING QUALITATIVE RESEARCH 25. Camcorder Society: Quality Videography in Consumer and Marketing Research Robert V. Kozinets and Russell W. Belk 26. Writing it Up, Writing it Down: Being Reflexive in Accounts of Consumer Behavior Annamma Joy, John F. Sherry, Gabriele Troilo and Jonathan Deschenes 27. Reading Ethnographic Research: Bringing Segments to Life Through Movie Making and Metaphor Diane M. Martin, John W. Schouten and James H. McAlexander 28. Entering Entertainment: Creating Consumer Documentaries for Corporate Clients Patricia L. Sunderland PART VII: APPLICATIONS 29. Capturing Time Cele C. Otnes, Julie A. Ruth, Tina M. Lowrey and Suraj Commuri 30. Consumption Experiences as Escape: An Application of the Zaltman Metaphor Elicitation Technique Robin A. Coulter 31. Romancing the Gene: Making Myth From ‘Hard Science’ Elizabeth C. Hirschman and Donald Panther-Yates 32. Pushing the Boundaries of Ethnography in the Practice of Marketing Research Rita M. Denny 33. Autobiography Stephen Brown 34. The Consumption of Stories Sidney J. Levy 35. Discerning Marketers’ Meanings: Depth Interviews with Sales Executives June Cotte and Geoffrey Kistruck 36. Photo Essays and the Mining of Minutiae in Consumer Research: ’Bout the Time I got to Phoenix Morris B. Holbrook PART VIII: SPECIAL ISSUES 37. The Emergence of Multi-Sited Ethnography in Anthropology and Marketing Karin M. Ekström 38. Doing Research on Sensitive Topics: Studying Covered Turkish Women Güliz Ger and Özlem Sandikci 39. Grasping the Global: Multi-sited Ethnographic Market Studies Dannie Kjeldgaard, Fabien Faurholt Csaba and Güliz Ger 40. In Pursuit of the ‘Inside View’: Training the Research Gaze on Advertising and Market Practitioners Daniel Thomas Cook 41. Research Ethnicity and Consumption Lisa Peñaloza 42. The Etiquette of Qualitative Research Julie A. Ruth and Cele C. Otnes Index

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Book SynopsisMany facets of place branding, such as identities, image, promotion or sense of place, have been around for a long time. However, the need to analyse their nature in the context of branding and to examine their relationships in detail has grown rapidly in the last decade or so, as places all over the world have put branding activities higher than ever in their agenda. This important new book examines and clarifies key aspects of the recently popularised concept of place branding, expounding many controversies, confusions and discords in the field. The expert contributors clarify several unresolved issues surrounding the application of place branding, in particular its multiple goals. They provide a detailed analysis of the role of local communities in place branding strategies, and illustrate not only how, but also why brand management should be implemented. Case studies from a range of jurisdictions and cultural and political viewpoints are drawn upon, each illustrating an array of issues or techniques in specific economic, cultural and geographical contexts. This book provides a theoretically informed but practically oriented overview and discussion of the increasingly popular field of place branding as an instrument of place management. As such, it will strongly appeal to both academics and practitioners in the fields of place marketing, place branding, local development, tourism planning and development, tourism marketing, cultural geography, urban and regional planning. Consultants in local authorities, national and regional tourism boards will also find this to be a fascinating read.Trade Review‘The study and practise of place branding has reached a point where so much has been undertaken from a range of disciplines, each with its own terminology, methodology, and theoretical foundations, that the resulting mass requires distillation. Towards Effective Place Brand Management addresses this need by bringing together a collection of articles that comprehensively reflects upon the evolution of place branding, the state of our knowledge, and most importantly, the need for strategic thinking as we move forward.’ -- Statia J. Elliot, Annals of Tourism ResearchTable of ContentsContents: 1. Place Branding: Where Do We Stand? Mihalis Kavaratzis and Gregory Ashworth 2. Place Branding Theory: A Cross-domain Literature Review from a Marketing Perspective Graham Hankinson 3. Is Corporate Branding Relevant to Places? Mihalis Kavaratzis 4. Place Marketing, Local Identity and Branding Cultural Images in Southern Europe: Nea Ionia, Greece and Pafos, Cyprus Alex Deffner and Theodore Metaxas 5. Branding Madrid: From ‘Madrid Global’ to ‘Global Madrid’ María Cristina Mateo and Gildo Seisdedos 6. Managing Otherness: The Political Economy of Place Images in the Case of Tuscany Nicola Bellini, Anna Loffredo and Cecilia Pasquinelli 7. Place-making or Place Branding? Case Studies of Catalonia and Wales Assumpció Huertas Roig, Annette Pritchard and Nigel Morgan 8. Branding Aalborg: Building Community or Selling Place? Anette Therkelsen, Henrik Halkier and Ole B. Jensen 9. Mind the Gap: Reputation, Identity and Regeneration in Post-Industrial Cities Myfanwy Trueman, Nelarine Cornelius, Mirza Mohammed Ali Baig and Joyce Liddle 10. The ‘Be Berlin’ Campaign: Old Wine in New Bottles or Innovative Form of Participatory Place Branding? Claire Colomb and Ares Kalandides 11. Place Satisfaction of City Residents: Findings and Implications for City Branding Andrea Insch and Magdalena Florek 12. Semiotics and Place Branding: The Influence of the Built and Natural Environment in City Logos Gary Warnaby and Dominic Medway 13. Personality Association as an Instrument of Place Branding: Possibilities and Pitfalls Gregory Ashworth 14. Conclusion: In Search of Effective Place Brand Management Gregory Ashworth and Mihalis Kavaratzis References Index

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Book SynopsisThis Handbook examines the area of consumer behavior from the perspective of current developments and developing areas for the discipline, to new opportunities that comprehend the nature of consumer choice and its relationship to marketing. Consumer research incorporates perspectives from a spectrum of long-established sciences: psychology, economics and sociology. This Handbook strives to include this multitude of sources of thought, adding geography, neuroscience, ethics and behavioral ecology to this list. Encompassing scholars with a passion for researching consumers, this Handbook highlights important developments in consumer behavior research, including consumer culture, impulsivity and compulsiveness, ethics and behavioral ecology. It examines evolutionary and neuroscience perspectives as well as consumer choice. Undergraduate and postgraduate students and researchers in marketing with interests in consumer behavior will find this enriching resource invaluable. Contributors: P.J. Albanese, R. Belk, C.S. Craig, S.P. Douglas, G.R. Foxall, R.E. Goldsmith, L. Green, C.S. Gulas, D.A. Hantula, M. Hubert, U. Javed, P. Kenning, M. Linzmajer, L.L. Oliveira, K. Peattie, D. Ross, H. Timmermans, R.H. Tsiotsou, M.G. Weinberger, M.F. Weinberger, V.K. Wells, J. Wirtz, M. Yani-de-Soriano, S.Y. Yousafzai, J.L. ZaichkowskyTrade Review‘. . . this Handbook could be recommended for everybody willing to establish or deepen the knowledge in consumer behavior, discover potential research areas and understand challenges of future consumer research.’ -- TransferTable of ContentsContents: 1. Developments in Consumer Behaviour Gordon R. Foxall and Victoria K. Wells PART I: CONSUMER CULTURE 2. People and Things Russell Belk 3. Culture and Consumer Behavior: Contextual and Compositional Components C. Samuel Craig and Susan P. Douglas 4. The Role of Culture in Advertising Humor Marc G. Weinberger, Charles S. Gulas and Michelle F. Weinberger PART II: CONSUMERS IN CONTEXT 5. Retail and Spatial Consumer Behavior Harry Timmermans 6. Consumer Behavior in a Service Context Rodoula H. Tsiotsou and Jochen Wirtz 7. Researching the Unselfish Consumer Ken Peattie 8. New Developments in the Diffusion of Innovations Ronald E. Goldsmith PART III: CONSUMER IMPULSIVITY, COMPULSIVENESS AND BEYOND 9. Discounting and Impulsivity: Overview and Relevance to Consumer Choice Luís L. Oliveira and Leonard Green 10. Addictive, Impulsive and Other Counter-normative Consumption Don Ross 11. A Template Matching Technique of Personality Classification for the Study of Consumer Behavior: Case Study of Lois the Compulsive Buyer Paul J. Albanese PART IV: NEUROSCIENCE AND CONSUMER CHOICE 12. Consumer Neuroscience Peter Kenning, Mirja Hubert and Marc Linzmajer 13. The Role of Neurophysiology, Emotion and Contingency in the Explanation of Consumer Choice Gordon R. Foxall, Mirella Yani-de-Soriano, Shumaila Y. Yousafzai and Uzma Javed 14. Consumer Involvement: Review, Update and Links to Decision Neuroscience Judith Lynne Zaichkowsky PART V: CONSUMER BEHAVIOR IN EVOLUTIONARY PERSPECTIVE 15. Consumers are Foragers, Not Rational Actors: Towards a Behavioral Ecology of Consumer Choice Donald A. Hantula Index

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Book SynopsisMany organizations have found that the value to business operations and financial performance created by the marketing function has become very important. The need to demonstrate this importance has also become clear. Top managers are constantly challenging marketers to document marketing's contribution to the bottom-line and link marketing investments and assets to metrics that matter to them. This Handbook relates marketing actions to various types of risk and return metrics that are typically used in the domain of finance. It provides current knowledge of this marketing-finance interface in a single, authoritative volume and brings together new cutting-edge research by established marketing scholars on a range of topics in the area. The research in the marketing-finance interface spans tactical and strategic marketing actions related to the creation, communication, delivery and appropriation of the value proposition. The chapters, specifically written for this Handbook, draw on theoretical developments in economics, accounting, finance, psychology and cutting-edge statistical and econometric approaches. Academics and doctoral students in marketing, accounting, finance, and applied economics, along with marketing and brand strategy-focused business practitioners and consultants, will appreciate the state-of-the-art research herein. Contributors include: S. Bharadwaj, A. Chakravarty, Y. Chen, S. Fournier, S. Ganesan, I. Geyskens, K. Gielens, R. Grewal, M. Hanssens, L. Hsu, J. Hulland, M. Hutt, V. Kumar, D. Kurt, Y. Liu, X. Luo, N. Mizik, J. Pennings, K. Poewels, D. Sihi, A. Sorescu, R. Srinivasan, S. Srinivasan, C. Tarasi, K. Tuli, N. Umashankar, P. Verhoef, B. WalkerTable of ContentsContents: Introduction Shankar Ganesan PART I: METRICS AND METHODS 1. Enhancing Financial Performance: The Power of Customer Metrics V. Kumar and Nita Umashankar 2. Time-Series Models of Pricing the Impact of Marketing on Firm Value Xueming Luo, Koen H. Pauwels and Dominique M. Hanssens 3. How to Better Value Branded Businesses: A Conditional Multiplier Approach Natalie Mizik 4. Financial Portfolio Theory and Customer Management: Insights and Research Directions Michael D. Hutt, Crina O. Tarasi and Beth A. Walker 5. Marketing Information Disclosures: A Review and Research Agenda Raji Srinivasan and Debika Sihi PART II: CREATING, COMMUNICATING, DELIVERING, AND SUSTAINING VALUE AND FIRM PERFORMANCE 6. Innovation and the Market Value of Firms Alina Sorescu 7. Branding and Firm Value Shuba Srinivasan, Liwu Hsu and Susan Fournier 8. The Marketing–Finance Interface in Channels of Distribution Research: A Roadmap for Future Research Katrijn Gielens and Inge Geyskens 9. The Marketing–Finance Interface: An Organizational Perspective Peter C. Verhoef and Joost M.E. Pennings 10. Corporate Financial Policy and Marketing Strategy: The Case of IPOs and SEOs Didem Kurt and John Hulland PART III: MARKETING ACTIONS AND VALUE DESTRUCTION 11. Putting the Cart Before the Horse: Short-term Performance Concerns as Drivers of Marketing-Related Investments Anindita Chakravarty and Rajdeep Grewal 12. Product-harm Crisis Management and Firm Value Yong Liu, Yubo Chen, Shankar Ganesan and Ronald Hess Index

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