Retail and wholesale industries Books
Cornell University Press Walmart in China
Book SynopsisWhat happens when the world's biggest retailer and the world's biggest country do business with each other? In this book, a group of thirteen experts from several disciplines examine the symbiotic but strained relationship between these giants.Trade ReviewAnita Chan's newly edited book, Walmart in China, is one of the best academic works on Chinese labor in recent years..As one of the finest scholarly works generated from international cooperation, this book opens at least two important areas for further exploration. First, labor relations in Walmart stores are worth further ethnographic exploration. Second, it would be interesting to study the evolving role of trade unions since the CCP-led state has emphasized trade union reform and wage bargaining from 2010. -- Chris King-Chi Chan * The China Journal *The authors demonstrate how the sheer scale of Walmart intimidates suppliers into accepting tight lead times, leading to illegally long working hours, an increase in outsourcing, and an atmosphere of insecurity and powerlessness at almost all levels in the supply chain.... Chan and her fellow contributors provide labour activists with considerable food for thought, and—who knows—maybe even a few sleepless nights for some of the most committed antitrade union executives on the planet. -- Tim Pringle * British Journal of Industrial Relations *The book provides a multidimensional analysis of Walmartization in China.... The essays show some optimism for the future of Walmart's labour movement, with critical suggestions provided for key parties. -- Xuebing Cao * Work, Employment & Society *The book's contributors used cloak-and-dagger fieldwork skills to provide a sharp picture of labor conditions at Walmart’s suppliers and in its Chinese stores. They show that the company’s Ethical Standards Program has done little to prevent sweatshop-like abuses among its suppliers. On the other hand, its store employees have taken easily to the corporate culture, whose Christian- and rural-inflected ethos meshes with Chinese traditions of moral exhortation, mutual surveillance, and the pursuit of personal ambition through collective service. -- Andrew J. Nathan * Foreign Affairs *This is a skillfully crafted account of the phenomenon known as the Walmartization of China. All the chapters are nicely woven together in a cohesive whole, a rare feat and noteworthy achievement. It is informative, insightful, and so very timely. I would strongly recommend it to anyone who wants to understand theglobal supply chain and how the growing dominance of retailing over manufacturing is shaping the world we live in. It will appeal to a wide audience, ranging from academics, managers, and businesspeople to anyone that has ever come into contact with Walmart. -- Maria N. DaCosta * China Review International *Table of ContentsIntroduction: When the World's Largest Company Encounters the World’s Biggest Country by Anita ChanPart One: The Walmart Supply Chain1. Walmart’s Long March to China: How a Mid-American Retailer Came to Stake Its Future on the Chinese Economy by Nelson Lichtenstein2. Outsourcing in China: Walmart and Chinese Manufacturers by Xue Hong3. Walmartization, Corporate Social Responsibility, and the Labor Standards of Toy Factories in South China by Yu Xiaomin and Pun Ngai4. Made in China: Work and Wages in Walmart Supplier Factories by Anita Chan and Kaxton SiuPart Two: The Walmart Stores5. Corporate Cadres: Management and Corporate Culture at Walmart China by David J. Davies6. A Store Manager’s Success Story by David J. Davies and Taylor Seeman7. Practicing Cheer: The Diary of a Low-Level Supervisor at a Walmart China Store by Scott E. Myers and Anita Chan Translation by Scott E. Myers8. Working in Walmart, Kunming: Technology, Outsourcing, and Retail Globalization by Eileen M. OtisPart Three: Walmart Trade Unions9. Unionizing Chinese Walmart Stores by Anita Chan10. Did Unionization Make a Difference? Work Conditions and Trade Union Activities at Chinese Walmart Stores by Jonathan Unger, Diana Beaumont, and Anita Chan11. Workers and Communities versus Walmart: A Comparison of Organized Resistance in the United States and China by Katie QuanNotes Notes on Contributors Index
£97.20
MT - University of Pennsylvania Press The Purposes of Paradise
Book SynopsisThe Purposes of Paradise shows how travel and tourism shaped U.S. imperialism in Cuba and Hawai'i between the 1850s, when expansionists imagined them as twin possessions, and revolution and statehood in 1959. It explores the relationships between imperial fantasies and political practices in Americans' favorite tropical isles.Trade Review"Skwiot's research is first-rate. . . . The Purposes of Paradise provides valuable insights into the uses of tourism among people struggling for power and the changing politics of island tourist industries that catered to elite U.S. pleasure-seekers." * Pacific Historical Review *"A thoroughly researched book that brings political and cultural analysis to bear on a history of United States relations with Cuba and Hawai'i. . . . Skwiot deftly weaves political history with close, historicized readings of travel narrativesto produce what is ultimately a model of interdisciplinary scholarship." * Hawaiian Journal of History *"The Purposes of Paradise is a thoughtful and well written comparative analysis of the cultural politics of U.S. involvement in Cuba and Hawai'i in the nineteenth and twentieth centuries. Skwiot does a masterful job of weaving together the distinct colonial histories of Cuba and Hawai'i, revealing the places where their imperial narratives intersect and diverge to shed light on the contradictions of colonization, republican empire, state building, and revolution." * Marguerite Shaffer, Miami University *Table of ContentsIntroduction Chapter One: First Fruits of a Tropical Eden Chapter Two: Garden Republics or Plantation Regimes? Chapter Three: Royal Resorts for Tropical Tramps Chapter Four: Revolutions, Reformations, Restorations Chapter Five: Travels to Another Revolution and to Statehood Conclusion Notes Index Acknowledgments
£21.59
University of Pennsylvania Press Selling Style
Book SynopsisSchorman demonstrates in this readable study of 1890s U.S. society how fashion-which he defines as clothing everyone wears and the symbolic system connected to its choice-reflects the cultural dynamics caused by rapid social change and remnants of past attitudes.-ChoiceTrade Review"Selling Style is a well-written, interesting, and lively look at the meaning of clothes and American fashion in the 1890s." * Nancy L. Green, author of Ready to Wear and Ready to Work *"Schorman demonstrates in this readable study of 1890s U.S. society how fashion-which he defines as clothing everyone wears and the symbolic system connected to its choice-reflects the cultural dynamics caused by rapid social change and remnants of past attitudes. The book reveals that clothing was closely integrated with issues of gender, class, and personal and national identity." * Choice *"Rob Schorman delves into the dynamic, troubled period of the 1890s to explore the marketing of men's and women's clothing. Using a wide variety of consumer and trade literature, he elucidates the appeals to social distinction, quality, individuality, patriotism, and belonging that characterized American advertising during that decade." * Pennsylvania Magazine of History and Biography *Table of ContentsIntroduction. The Influence of Clothes One. A Ready-Made Look: Men's Clothing Two. What to Wear and How to Make It: Women's Clothing Three. Will Women Ever Dress Like Men? Dress, Darwinism, and Sex Differentiation Four. Real Americans Wear Real American Machine-Made Garments: Clothing and Citizenship Five. The Truth About Good Goods: Ad Experts, Clothiers, and the Language of Advertising Conclusion. Fitness and Unfitness in Dress Acknowledgments
£48.60
University of Minnesota Press The Rule of Logistics
Book SynopsisEvery time you wheel a shopping cart through one of Walmart s more than 10,000 stores worldwide, or swipe your credit card or purchase something online, you enter a mind-boggling logistical regime. Even if you ve never shopped at Walmart, its logistics have probably affected your life.TheRule of Logisticsmakes sense of its spatial and architecturTrade Review"The Rule of Logistics shows how the world’s largest retailer is redefining architecture, subjectivity, and sovereignty by moving merchandise and information through space and time. Jesse LeCavalier’s research and interpretations are astute and multifaceted."—Jonathan Massey, California College of the Arts"Recommended."—CHOICE"The author has many intriguing observations about [Walmart] and its logistical obsessions."—Planning Magazine"The book is, at its core, a historical account of the largest retailer in the US and how it adjusted over time to deliver products to consumers and enhance their shopping experience. Its audience will be anyone interested in retailing design."—CHOICE"The perspective it provides is a welcome addition to the literature about the impacts of logistics on the contemporary economic landscape."—Economic Geography"In his case study of the logistical foundations and ethos of Walmart—The Rule of Logistics: Walmart and the Architecture of Fulfillment—LeCavalier delves deeply into the multiscalar workings of the retail giant, revealing along the way that logis- tics is at the core of its emergence as the largest company in the world and its continuing success."—Landscape Architecture Magazine"The best book on architecture and infrastructure of this decade."—The Architect’s Newspaper"The Rule of Logistics provides a wonderful complement to that growing literature on critical logistics and critical transport geography more broadly."—AAG Review of BooksTable of ContentsContentsIntroduction: All Those Numbers1. Logistics: The First With the Most 2. Buildings: A Moving System in Motion3. Locations: From Intuition to Calculation4. Bodies: Coping With Data Rich Environments5. Territory: Management CityConclusion: Form, Happiness, InfrastructureAcknowledgmentsNotesIndex
£73.95
University of Minnesota Press The Rule of Logistics
Book SynopsisTrade Review"The Rule of Logistics shows how the world’s largest retailer is redefining architecture, subjectivity, and sovereignty by moving merchandise and information through space and time. Jesse LeCavalier’s research and interpretations are astute and multifaceted."—Jonathan Massey, California College of the Arts"Recommended."—CHOICE"The author has many intriguing observations about [Walmart] and its logistical obsessions."—Planning Magazine"The book is, at its core, a historical account of the largest retailer in the US and how it adjusted over time to deliver products to consumers and enhance their shopping experience. Its audience will be anyone interested in retailing design."—CHOICE"The perspective it provides is a welcome addition to the literature about the impacts of logistics on the contemporary economic landscape."—Economic Geography"In his case study of the logistical foundations and ethos of Walmart—The Rule of Logistics: Walmart and the Architecture of Fulfillment—LeCavalier delves deeply into the multiscalar workings of the retail giant, revealing along the way that logis- tics is at the core of its emergence as the largest company in the world and its continuing success."—Landscape Architecture Magazine"The best book on architecture and infrastructure of this decade."—The Architect’s Newspaper"The Rule of Logistics provides a wonderful complement to that growing literature on critical logistics and critical transport geography more broadly."—AAG Review of BooksTable of ContentsContentsIntroduction: All Those Numbers1. Logistics: The First With the Most 2. Buildings: A Moving System in Motion3. Locations: From Intuition to Calculation4. Bodies: Coping With Data Rich Environments5. Territory: Management CityConclusion: Form, Happiness, InfrastructureAcknowledgmentsNotesIndex
£21.59
University of Pittsburgh Press Selling to the Masses
Book SynopsisA captivating history of consumer culture in Russia from the 1880s to the early 1930s. Hilton highlights the critical role of consumerism as a vehicle for shaping class and gender identities, modernity, urbanism, and as a mechanism of state power in the transition from tsarist autocracy to Soviet socialism.
£42.75
University of Hawai'i Press Hawaiis Scenic Roads
Book Synopsis
£33.56
Edward Elgar Publishing Ltd Handbook of Research on Distribution Channels
Book SynopsisDistribution channels are the most complex element of the marketing mix to fully grasp and to profitably manage. Channel management topics include value creation, interorganizational knowledge transfer, contract design, governance and control, and relationship management.Trade Review'Finally! We have a book that synthesizes the vast and long literature on marketing channels. As future researchers grapple with questions in the age of online channels of distribution, the contributions in this book, from leading thinkers in our field, will prove invaluable.' --Anthony Dukes, University of Southern California, US'This Handbook provides a delightful guide full of important information for academians and practitioners related to distribution channels. It covers a variety of topics, ranging from empirical issues such as how firms locate their offerings in the value chain and monitor their partners' performance to conceptual issues such as channel design, channel coordination, and channel governance. Read this - and learn from one of the best.' --Qiong Wang, University of Oklahoma, USTable of ContentsContents: Preface Charles A. Ingene and James R. Brown 1. Introduction James R. Brown and Charles A. Ingene Part I Location In A Value Chain: Conceptual And Analytical Perspectives 2. Choosing Value-Chain Locations In Marketing Channels: Integrating Service-Dominant Logic And Product-Form Strategy Perspectives Mrinal Ghosh, Kellilynn M. Frias and Robert F. Lusch 3. Optimal Channel Structure Of A Proprietary Component Manufacturer: The Impact Of Price- Versus Quantity-Competition Ngan N. Chau and Ramarao Desiraju 4. Platform Retailing: From Offline “Stores Within A Store” To Online “Marketplaces” Kinshuk Jerath and Z. John Zhang Part II Organizational Control, Learning And Conflict 5. Organizational Control In Marketing Channels: A Meta-Analytic Review James R. Brown and Jody L. Crosno 6. Organizational Learning And Inter-Organizational Knowledge Transfer Ravipreet S. Sohi and A. Lynn Matthews 7. Managing Channel Conflict: Insights From The Current Literature Kamran Eshghi and Sourav Ray Part III Analytical Approaches To Multi-Channel Research 8. Modeling Multichannel Supply Chain Management With Marketing Mixes: A Survey Gangshu (George) Cai, Yue Dai and Wenzhu Zhang 9. Information Management And Contract Design Under Supplier Encroachment Zhuoxin Li, Stephen Gilbert and Guoming Lai Part IV Modelling Channel Coordination 10. Models Of Channel Coordination S. Chan Choi, Ju Myung Song, Xiaowei Xu and Yao Zhao 11. Interpretation Of Product Differentiation In Linear Demand Functions Sang-June Park and Richard Staelin 12. Social Preferences And Distribution Channels Tony Haitao Cui, Paola Mallucci, Jagmohan Raju and Z. John Zhang Part V Channel Relationships 13. Relationship Dynamics: Understanding Continuous And Discontinuous Relationship Change Colleen M. Harmeling and Robert W. Palmatier 14. Business Buyers Are People Too: Phenomenology And Symbolic Interaction In Buyer Relationships Mark B. Houston, Christopher P. Blocker and Daniel J. Flint 15. Performance Impact Of Distribution Expansion: A Review And Research Agenda Jonathan D. Hibbard, Manish Kacker & Farhad Sadeh Part VI Conceptual Approaches To Channel Design And Governance 16. A Transaction Cost Approach To Channel Design With Application To Multi-Channels Settings George John, Madhu Viswanathan and Mrinal Ghosh 17. Trust-Based Hybrid Governance In Geographical Indication Supply Chains Alan J. Malter and Pelin Bicen 18. Resale Price Maintenance After Leegin: Marketing Literatures For Future Research Gregory T. Gundlach and Rachel E. Paul Part VII Conceptual Approaches To Multi-Channel Research 19. Design And Management Of Multi-Channel Distribution In B2b Environments Alberto Sa Vinhas & Jean Johnson 20. Franchising Research In Marketing: Suggestions For Future Research Sudha Mani, Kenneth H. Wathne and Kersi D. Antia 21. An Empirical Examination Of The Dark Side Of Relationship Marketing Within A Business-To-Business Context Brent L. Baker, Rajiv P. Dant and Scott K. Weaven Part VIII Conceptualizing Distribution Channels 22. Putting It All Together: A Conceptual Framework For Integrating Distribution Channels Research James R. Brown and Charles A. Ingene 23. Conceptualizing A Comprehensive Theory Of Distribution Channels Charles A. Ingene and James R. Brown Postscript “A Gentle Giant: He Was Taken From Us Too Young, Too Early” James R. Brown and Charles A. Inge Index
£242.00
Edward Elgar Publishing Elgar Encyclopedia of Retailing
£394.31
John Wiley & Sons Inc Retail Analytics
Book SynopsisThe inside scoop on boosting sales through spot-on analytics Retailers collect a huge amount of data, but don't know what to do with it. Retail Analytics not only provides a broad understanding of retail, but also shows how to put accumulated data to optimal use.Table of ContentsPreface ix Acknowledgments xi Chapter 1 Retailing Analytics: An Introduction 1 Retailer Goodwill 2 The Inside Scoop: Retail Power Brokers 2 Retail Organization 3 Real Estate Marketing 5 Creative Advertising Marketing 6 Operations Marketing (Research) 6 Direct Marketing 7 Strategic Marketing 7 Communicating to the Retail Organization 8 Point of Sale versus Market Basket Data 9 Data Is Gold 10 Data as Revenue: The Price of Retail Data 12 Chapter 2 Retail and Data Analytics 15 Hard-Core Data Terms: Now We’re Talking about the Fun Stuff 15 Market Basket 16 Data Storage 101 17 Data without Use Is Overhead 19 Case Studies and Practical Examples of Data-Related Retail Projects 20 Trade Area Modeling 20 Real Estate Site Selection Modeling 21 Competitor Threat Analytics 22 Merchandise Mix Modeling: Combining Multiple Data Sources 23 Celebrity Marketing: Tracking Effectiveness 26 House Brand versus Name Brand 28 E-Business: Clicks and Mortar 29 Affinity Merchandising: Merchandise Cross-Sell Case Study 33 Market Basket Analysis: Examples 35 Store Departmental Cross-Selling 40 Single Category Affi nity Analysis: Paper Towels 43 Best Checkout Register Impulse Items for Christmas Season: Case Study 45 Chapter 3 The Apparel Industry 47 Many Types of Apparel Businesses 47 Retailer Building and Location, Location, Location 48 Who Is My Customer? Size Up the Opportunity and Show Me the Money! 49 Evolution of a Brand: Not Your Father’s Blue Jeans 50 Diversifi cation: Spread Risks over Multiple Businesses 51 Critical, Need-to-Know Information in Apparel Analytics 52 Seasonality: Styles Change like the Wind 52 Seasonal Counterpoint 54 Merchandise Placement and Presentation: From Racks to Riches 54 Accessories 55 Next Best Offers 55 Promotions: Lifeblood of the Apparel Business 57 Retail in General: Impulse Buying 57 Chapter 4 Importance of Geography and Demographics 59 Understanding the Tools and the Data Requirements 60 How Geographic Information Systems Work: Science behind the Tools 60 GIS Layers of Information: Building a Map, Layer by Layer 61 How Geography Fits into Retail: Location, Location, and Location! 61 Retail Geography: Data and Lots of It 61 Retail Data: Internal Data Collection 63 Retail Trade Areas: Differing Methods for Debate 63 Zip Code Data: Forecasting Application Volume by Store 66 Now That We Understand the Tool and the Data, What Do We Do? 66 Card Preference Opportunity by Zip Code: Case Study 66 Example of Sales Penetration Map 71 Market Observations: Additional Uses of the GIS Tool 72 Chapter 5 In-Store Marketing and Presentation 75 Understanding the Different Store Designs 76 Old Theories of Merchandise Placement 77 New Theories of Merchandise Placement 77 Mass Merchandisers Were Slow to Catch On: Does Convenience Translate into Sales? 78 All about Pricing 78 Everyday Low Price 79 Loyalty Discount Philosophies 82 Tiered Pricing 82 Types and Sizes: Retail Store Strategies 84 Store in a Store: Make Shopping Convenient 84 What’s in a Store: Convenience Stores to Hypermart Stores 85 Hypermarts: When Is Big Too Big? 86 Warehouse Clubs: Paying for the Privilege to Shop 87 Shopping by Design: Traffi c Patterns 88 Category Management: Science behind the Merchandise Mix 91 Merchandise Placement: Strategy behind the Placement 93 Specialty Departments: Coffee, Breakfast, and Pizza 95 Other Specialty Departments 95 Receiving Dock 97 Stocking the Counters 98 In-Store Media: Advertising or Just Displays? 99 Receipt Messages 103 In-Store Events 104 Holidays 104 Analytics: Tracking a Moving Target 104 Marketing Outside of the Store 105 Chapter 6 Store Operations and Retail Data 107 Setting Up the Store for Success: Strategic Uses of Data 107 Labor Forecasting 108 Importance of Accurate Labor Forecasting: The Cost of Doing Business 109 Consumer Differentiation at the Point of Sale Register 111 Heating and Cooling: Centralized Thermostats 112 Intrastore Communication 112 Replenishment and POS Sales: Cause and Effect 114 In-Store Career Path: Stockperson to Store Manager 115 Chapter 7 Loyalty Marketing 117 Loyalty Programs 117 Who Is the Sponsor for the Program? 122 Questions to Answer before You Begin 123 Total Program Incentive: Are You Loyal? 125 From the Consumer Finance Credit Card Retail Perspective 127 Loyalty Segments: Develop Them Early 128 Loyalty at POS: Different Stages and Levels of Loyalty 130 Kmart’s School Spirit Loyalty Program 133 Australian Loyalty 135 FlyBuys Rewards and Loyalty: Australia 136 Additional Loyalty Programs 137 The Retail World Is Changing 138 Social Media 139 Glossary 143 About the Author 157 Index 159
£27.99
Kogan Page Amazon
Book SynopsisNatalie Berg is a retail analyst and Founder of NBK Retail, a consultancy specializing in retail strategy and future trends. Based in London, UK, she was formerly the Global Research Director at Planet Retail, and is a regular conference speaker and media commentator whose views on retail have been published in the FT, Forbes, BBC and The Times. Miya Knights is Global Content Strategist at poq Commerce, with 25 years' experience as an analyst, journalist and editor specializing in retail enterprise technology use. Based in Sussex, she is the owner and publisher of Retail Technology magazine and has appeared on the BBC, Channel 4 and Euronews and commented in The Telegraph, The Times and The Financial Times among others, as well as regularly speaking at or moderating industry events. She has also been recognized as the 2021 Arts & Media Senior Leader by the Black British Business Awards.Trade Review"Berg and Knights deliver surgical insights on Amazon's progress and impact during the global pandemic while curating an updated end-to-end landscape view of the industries affected by the Amazon. The second edition of Amazon is the go-to primer for those wanting to learn about Amazon." * Anh Nguyen Lue, North America Open Innovation and eCom Category Management Leader, P&G *"How will retailers respond to this new and emerging threat posed by Amazon? There remain only three options; compete, concede or collaborate." * Ruth Harrison, Global Head of industry Domains, Thought works and former GM, Selfridges *"Berg and Knights keep us up to date with what is hot in the Amazon ecosystem today. Whilst many retailers claim to be customer-centric, the disjointed nature of their businesses allows Amazon to continue to forge ahead. This book is essential reading for anyone who believes in Amazon as a competitor. Read it and learn from it." * Clive Humby OBE, Co-founder of dunnhumby and Chief Architect of Tesco’s Clubcard *"By far the best business book I have ever read!!! It is so filled with fascinating relevant facts, so up to date, so comprehensive, zero fluff or filler. Everyone in business should read this." * Michelle Greenwald, Professor of Digital Marketing, Columbia University and CEO, Catalyzing Innovation *"If you believe in the philosophy of knowing your enemy then Amazon is a must-read for any omnichannel retailer." * Tim Mason, CEO, Eagle Eye Solutions *"As well as being a comprehensive and authoritative insight on how the Amazon model relentlessly evolved to create more Amazon, it's also a must-read insight into the future of Shopping and how Retail must adapt to stay relevant to the on my terms customer." * Robin Phillips, CEO, The Watch Shop *"Berg and Knights thoughtfully and thoroughly dissect all of Amazon's consumer and competitive competencies. Berg and Knights' analysis dives deep into Amazon's business strategies and provides ample advice on what competitors need to do to thrive alongside Amazon." * Sucharita Kodali, Vice President and Principal Analyst, Forrester Research *"In this book, Berg and Knights comprehensively and accessibly unpack Amazon's multi-layered strategy - with a perspective that understands them as a technology company but is rooted in the authors' deep knowledge of the retail space. Essential reading for anyone trying to understand retail's Amazon-centric future." * Bryan Gildenberg, SVP, Commerce at Omnicom Commerce Group *"Natalie Berg and Miya Knights have written one of the definitive accounts of the rise of Amazon and its dramatic impact on the world of retail. There are valuable lessons in this book for investors and retailers, especially for companies looking to excel at WACD: What Amazon Can't Do. I highly recommend this book." * Mark S. Mahaney, Senior Managing Director, Evercore ISI *Table of Contents Section - 01: It’s an Amazon world; Section - 02: Why Amazon is not your average retailer - Introduction to retail strategy; Section - 03: Pandemic pivots - How COVID upended the retail industry; Section - 04: Amazon’s pandemic power grab; Section - 05: The Prime ecosystem - Redefining loyalty for today’s modern shopper; Section - 06: Retail apocalypse or rebirth?; Section - 07: End of pure-play e-commerce - Amazon’s transition to bricks and mortar retailing; Section - 08: Amazon’s grocery ambitions - Create a platform to sell you everything else; Section - 09: Supermarkets - A brave new era; Section - 10: A private label juggernaut - Here comes the squeeze; Section - 11: Technology and frictionless retail; Section - 12: AI and voice - The new retail frontier; Section - 13: Store of the future - How digital automation will enrich the customer experience; Section - 14: Redefining the store - Shifting from transactional to experiential; Section - 15: Retail fulfilment - Winning the customer over the final mile; Section - 16: The last-mile infrastructure; Section - 17: Conclusion - Peak Amazon?
£63.65
Kogan Page FutureReady Retail
Book SynopsisIbrahim Ibrahim is a futurist, retail strategist and designer, based in London, UK. He has been a regular speaker at conferences for over 20 years and is a frequent contributor to journals and the trade press and for The Economist 'Insights'. He is the Managing Director of Portland Design, part of the Chicago-based Perkins & Will global architecture and design network. He is a member of the UK Government High Street Task Force, the UK Infrastructure and Urban Development Council and a board member for the Centre for London Think Tank.Trade Review"Ibrahim perfectly catches the transition of retail from being a commodity to a structural part of the experiential activation of one of the most sensitive layers of the beauty and quality of every city, being the ground level integrated with public spaces" * Manfredi Catella, Founder & CEO, Coima SGR S.p.a *"This book provides guidance and great examples from someone with a global view. A valuable read not only for retail players, as learnings are instantly transferable to other sectors" * Henrie W. Kötter, CEO, ECE Work & Live GmbH. & Co. KG *"This book sets out an optimistic new roadmap for retail, backed by dizzying insights on every page. Ibrahim is always worth listening to, and this is a book that should be read by anyone involved in, or interested in, how cities will evolve" * Graeme Craig, Director Commercial Development, TfL *"Ibrahim, always provokes and inspires, an essential read." * Mark Robinson, Chair, UK Government’s High Street Task Force *"When Ibrahim speaks - the industry listens, quotes and follows"." * Kajsa Hernell, Managing Director, Nordic Council of Shopping Centres *"A fascinating book with real insight and creative thinking on how our high streets and town centres can evolve into once again being the heart of our communities and the very best places for people to experience." * Cllr Nesil Caliskan, Leader of Enfield Council *"Essential reading for anyone working in the retail and placemaking industries and who is interested in the future and is seeking actionable insights" * Anthea Harries, Head of Assets, King's Cross, Argent *"Thoroughly inspiring, enriching, and once more manifesting Ibrahim's vast experience and penetrating insights into the future of retail!" * Rudolph Sprungli, Founder, RKSSC Strategy Consulting *"A visionary outlook from one of the most forward thinking persons in today's retail industry - must read for everyonewho cares about next gen retail" * Patrick M. Graf, Chief Commercial Officer, Bucherer *"In Future Ready Retail Ibrahim Ibrahim has brilliantly highlighted the retail journey through a period of fast paced change to where we are now and most importantly where we, as retail investors, need to focus in the future." * Caitriona Hunter, Director, UK Retail, CBRE Investment Management *Table of Contents Chapter - 00: Introduction; Chapter - 01: Entropy, retail and defining the place experience; Chapter - 02: A new audience; Chapter - 03: A new customer journey; Chapter - 04: Reinventing convenience; Chapter - 05: Reconnecting to community; Chapter - 06: Remaking place; Chapter - 07: Repositioning value; Chapter - 08: Data, new revenue models, new value metrics; Chapter - 09: A people revolution; Chapter - 10: The future of our high streets; Chapter - 11: Post-pandemic reality; Chapter - 12: Final thoughts
£73.80
Kogan Page Ltd Influencing Shopper Decisions
Book SynopsisRebecca Brooks is Founder and CEO of Alter Agents, a marketing analysis and brand management firm and is based in in Pasadena, California. She speaks regularly at Insights and ESOMAR conferences, and writes for Forbes.com, AdAge, Insights Association, Chief Marketer and the American Marketing Association.Devora Rogers is Chief Strategy Officer at Alter Agents and is based in Los Angeles, California. She works with dozens of global brands including Snapchat, Activision, Nespresso, Bose, Schwab and Fortune Brands, and is a regular public speaker at industry events. She gave a TedX talk on the Future of Shopping and Retail.Trade Review"This book is for everyone who wants to understand the psyche of how people are making buying decisions in a rapidly changing world. Rebecca and Devora give you an MBA in a book. It will accelerate your understanding of what works today in influencing shopper decisions, and it will surprise you." * Nadia Bilchik, CNN Editorial Producer and Global Speaker *"Today, consumers have more choices than ever before. If your company wants to keep up (and thrive) in a world transformed by the near-infinite number of online options, read this book." * Dorie Clark, author of 'The Long Game' and Executive Education Faculty, Duke University's Fuqua School of Business *"In Influencing Shopper Decisions, Rebecca and Devora have managed to produce a book that is compelling, evidence-based and tells a great story. It's packed with examples, first-hand experiences and fresh thinking about how the internet has so radically changed our shopping attitudes and behaviour ... and all our mindsets, both as consumers and branding professionals. Their narrative includes a large dose of the real world, and why it is so important to recognise the limitations that blinkered 'brand narcissism' causes for brand owners. Real people don't care about your marketing plans. They only care about how you can help their lives. This book makes a great contribution to the sum of brand knowledge." * Rita Clifton CBE, Global Brand Expert; Former Chair of Interbrand; Portfolio Chair, Board Director and Former Vice Chair at Saatchi & Saatchi *"Building on the latest research in agile neuroscience, Influencing Shopper Decisions clearly explains how consumers make choices about what products and services to purchase and how you can use these insights to build a stronger brand and win more customers." * Jeff DeGraff, Professor and co-author of 'The Innovation Code' and 'The Creative Mindset' *"What the industrial revolution did for agriculture, online shopping has done for retail. And it happened so fast. Choices exploded and we could get lost in a sea of products and services. Thankfully, Influencing Shopper Decisions provides insight from two of the foremost experts in the field. The past, the present and the future are laid out beautifully. You will love this book." * Chester Elton, bestselling coauthor of 'The Carrot Principle', 'Leading with Gratitude' and 'Anxiety at Work' *"If you sell something (and who doesn't?), Rebecca and Devora have studied your category and can help you make sense of the current mindsets of shoppers. From strategies to tactics, these pages are chock-full of actionable ways to reach, serve and delight consumers in our ever-changing world." * Kristi Faulkner, President, WOMENK!ND *"Whether you're a CPG brand marketer, digital media company or small business owner, this book will help you understand the new shopper. I appreciated that it was easy to understand and provided actions businesses could take. Rebecca and Devora coach you through keeping your brand relevant." * Marshall Goldsmith, new member of the Thinkers50 Hall of Fame and the only two-time Thinkers50 #1 Leadership Thinker in the World *"If you are serious about customer experience, then read this book to get inside your customer's head and understand how they truly think about making a purchase. When you understand 'how' a customer buys, you can develop a better CX strategy to elevate your business and brand." * Shane Green, CX Consultant and author of 'Culture Hacker' *"First and foremost, you must know what your customers want and expect. This is the guide to understanding how your customers think, how they buy and what influences them. Read this before your competition does." * Shep Hyken, Customer Experience Expert and Author of 'I’ll Be Back: How to Get Customers to Come Back Again & Again' *"Online shopping has stripped away loyalty and brand fidelity. Influencing Shopper Decisions provides the most updated shopper journey insights today. It exposes all of us for the kind of shoppers we've become and how we've screwed with corporate marketing mentalities." * Charlene Li, New York Times Bestselling Author of 'The Disruption Mindset'; founder of Altimeter *"In Influencing Shopper Decisions, Brooks and Rogers blow the roof off traditional, narcissistic brand standards and research methods. Now is the time to think like a Mindful Marketer and DIAL into your buyer's true beliefs and values. Want to be a modern, mindful marketer? Follow their lead." * Lisa Nirell, Author, CMO Whisperer, 100 Coaches Member and Livestream Host *"Researchers Rebecca Brooks and Devora Rogers bring an unparalleled understanding of the shopper mindset and the keys to unlocking it. No matter what kind of business professional you are, you must read this book to stay current with the market. Nobody explains the nature of the new shopper, and how to reach them, like these two experts do." * Peter Shankman, Bestselling Author of 'Faster Than Normal: Unlocking the Gifts of the ADHD Brain' and 'Zombie Loyalists: Using Great Service to Create Rabid Fans' *Table of Contents Chapter - 00: Foreword by Lisa Bodell; Chapter - 00: Acknowledgments Chapter - 00: List of figures; Chapter - 00: List of tables; Chapter - 01: Redefining the shopper journey for the first time; Chapter - 02: The hidden danger of brand narcissism; Chapter - 03: The age of shopper promiscuity; Chapter - 04: The shopper DIAL; Chapter - 05: Source usage: A new metric for changing shopper behavior; Chapter - 06: Net influence: Revealing the true ROI; Chapter - 07: Other new metrics for guiding decision making; Chapter - 08: Redefining brand tracking; Chapter - 09: Unlocking hidden shopper insights through agile neuroscience; Chapter - 10: The evolution of shopper values; Chapter - 11: The Covid inflection point; Chapter - 12: Strategies for change; Chapter - 13: Index
£71.25
Kogan Page Ltd Using Semiotics in Retail
Book SynopsisDr Rachel Lawes is recognized as one of the original founders of commercial semiotics. Based in London, UK, she is a Fellow of the Market Research Society, and for 15 years has convened its Advanced Qualitative Methods Masterclass. She supplies brand and marketing strategy to businesses such as Unilever, P&G, Kraft, Nike and Diageo, as well as clients in specialized sectors such as pharmaceuticals and finance. A regular international conference speaker, she is the author of Using Semiotics in Marketing, also published by Kogan Page.Trade Review"An essential guide for retailers and marketers looking to leverage the competitive advantage that comes from gaining a deeper understanding of customers and how they see your brand. Rachel Lawes provides some great insights, backed up by examples from her work with brands from across the globe and provides a toolkit that allows you to apply the principles to your role right away." * Gareth Lloyd, Head of Marketing, Pricing, Morrison Supermarkets *"What a fantastic read, full of thought-provoking insights for retailers, providing a great balance between theory and real-life application of semiotics in the commercial world. It was hard to put it down!" * Kamila Cedro, Insight Manager, Boots *"Rachel Lawes's book is as fascinating as ever in terms of her bottom-up semiotic analysis. What makes it vital though is the top-down cultural analysis. She details a cultural milieu riven with anxiety, loneliness and depersonalization but, critically, provides the thinking, tools and ideas for companies and brands to start to take remedial and ameliorative action. A vital read for the times we now live and work in." * Richard Warren, Director, Marketing Communications, Lloyds Banking Group *"Rachel Lawes takes us on a journey of semiotics, encouraging us to ask and address the killer consumer questions through this engaging read. She propels our understanding of the consumer, enabling an improved retail experience with a revenue-driving focus at the root." * Hugo Proffitt, Head of Ecommerce, Singapore, adidas *"Whether you are a retailer, a retail marketer or a brand marketer who relies on consumers for brand engagement, affinity, advocacy and sales, Rachel Lawes has written the playbook to inform your future success. Lawes is not only a leading global authority on semiotics, but a futurist who shares her vision for the future of retail and shopper marketing. Using Semiotics in Retail is required reading for every executive who conducts business at the intersection of retail, shopping, consumers and marketing." * Mark Beal, Assistant Professor of Professional Practice in Public Relations, Rutgers University, Author, Engaging Gen Z *"Finally, a book about semiotics in retailing by a semiotics veteran who lists Unilever, Procter and Gamble, Diageo, Boots, Morrisons and Mondelez among her present and former clients. Rachel Lawes knows the industry well! If you're a retailer, you need to read this book. If you're studying marketing, branding, retail UX and/or consumer behaviour, you need to read this book. In fact, if you're in any way, shape or form part of a digital ecosystem, you must read this book." * Zubin Sethna, Professor of Entrepreneurial Marketing and Consumer Behaviour, Regent’s University London, Co-Author, Consumer Behaviour *"Semiotics can often feel daunting and un-accessible; this book will unlock understanding in how you can practically harness this methodology. I especially loved the case-studies which really help to bring the theory to life - a must read for anyone interested in how consumers assign meaning to colours, signs and symbols - then importantly how you can harness this insight to create meaningful experiences." * Hayley Ward, Director of User Research & Insight, Deliveroo *"Using Semiotics in Retail is a potent cocktail of knowledge on retail and shopper behaviour. Offering a much-needed reality check, the book helps readers see the bigger picture and understand the power that semiotics can wield. Deep diving into digital ecosystems, behavioural futures markets, and decentralized economies, it is not only sensitive to emerging digital culture, diversity and inclusivity, it is an excellent follow up to Rachel Lawes' first book, Using Semiotics in Marketing." * Muchaneta Kapfunde, Founder of FashNerd.com *"Rachel Lawes is one of the most provocative and unique thinkers in the field of marketing I've ever encountered. Her approach to semiotics is weapons-grade insight for modern marketers. Her writing is not only clear and immediately helpful, it's also entertaining - something one rarely encounters in marketing literature." * Bhavin Pabari, Strategy Director, Mother *"An insightful, surprising and highly enjoyable read. Rachel Lawes explains the theory and practice of semiotics with an energy that makes the pages turn themselves. But beyond that, it's also a brilliantly useful tool, because she never takes her eye off the end goal - how can all of this be used to create a competitive advantage?" * Ruth Chadwick, Head of Strategy, Lucky Generals *"Wow! I loved the first book and this one is even better. I couldn't put it down. Entertaining, gripping and humorous - this book is all those things and still manages to be a serious, solid dive into the way shoppers shop, coupled to straight-forward, practical advice that every marketeer can use. Rachel Lawes combines the literary style of a novelist with no-nonsense advice on actions every marketeer can do to improve sales, brought to life with real world examples. Learning about Semiotics has never been more engaging for non-academics, nor more practically valuable for everyone." * Andrew Cowen, Founder, Bluespark Commercial Strategy *"This book will get you thinking differently about things you see every day. As someone who works in the creative side of advertising, this is the greatest gift I could ask for. Lawes' whirlwind tour through human behavior, psychology and the shop aisle deepens your understanding of what it means to shop both in person and online. A must read for everyone in marketing who wants to stay forever curious." * Audrey Madden, Creative Strategist Huel *"Rachel Lawes' personal writing style is engaging, evocative, and enjoyable. She guides you through what was and what is now retail and marketing and the total experience of shopping, as well as the rise of consumer activists. More importantly, the book highlights the power of semiotics to influence individuals and society beyond consumerism towards responsible living. This resonates with current viewpoints in design practice and education, which is why I will be using this book to underpin learning and teaching in my Undergraduate and Postgraduate modules." * Dr George Torrens, Senior Lecturer in Industrial Design and Assistive Products, Loughborough University *"With 95% of purchase decisions being habitual, it is important to understand the rules your customer's brain uses to make a choice (so you can help them choose you). The subconscious buying brain is constantly looking for signs, symbols and other associations to help it make those decisions and Using Semiotics in Retail does a fantastic job of showcasing how to apply this skill. Everyone working for a retail brand needs to read this book so they can make it easier for customers to do business with them." * Melina Palmer, Founder & CEO, The Brainy Business,® LLC *"Part semiotics bible, part personal diary, this is a fascinating account of all those delicate touches in malls and markets that subtly win us over. Using Semiotics in Retail will compel you to analyse every shelf, aisle and shop window in an attempt to uncover the layers of social intelligence that went into their design. This book has - quite literally - opened my eyes, and will probably make me money, thanks to all the new knowledge I have. No one knows the subject better, and for the insider intel alone, it's an absolute must for every communications student and marketer." * Amy Charlotte Kean, Founder and CEO, Six Things Impossible *"I've had the pleasure of working directly with Rachel Lawes, collaborating on research projects conducted all around the world. Having the opportunity to not just tell a story about data, but instead tell a story about people, is what continues to drive me towards semiotics and collaborate with THE expert herself." * Dana DiGregorio Global Managing Director, MESH Experience *Table of Contents Section - PART ONE: Case studies - semiotics in real-world retail; Chapter - 01: Semiotics will change your career in retail or retail marketing; Chapter - 02: How Unilever uses semiotics; Section - PART TWO: The present day; Chapter - 03: Desire; Chapter - 04: ‘Premium, natural, sensational!’ How to create meaning; Chapter - 05: Shopper needs and behaviour; Chapter - 06: Shopping and identity; Section - PART THREE: The future; Chapter - 07: The future of business; Chapter - 08: The future of consumers; Chapter - 09: The future of retail; Chapter - 10: The future of everything; Section - PART FOUR: You can do semiotics - tools for retailers; Chapter - 11: Fast answers to everyday questions; Chapter - 12: Tools for thinking - how to generate ideas using semiotics; Chapter - 13: Acknowledgements;
£87.30
Kogan Page Ltd Omnichannel Retail
Book SynopsisTim Mason, based in London, UK, has over 30 years' experience in the grocery and retail industries, specializing in customer loyalty and strategic marketing. He is CEO of Eagle Eye, a SaaS technology company specializing in delivering omnichannel personalization at scale. Sarah Jarvis, based in London, UK, has over 15 years' experience as a retail marketing leader in the loyalty industry. She has worked with some of the world's largest retailers to help them drive profitable growth by prioritizing the customer in their decision-making processes. She is the Communications and Propositions Director at Eagle Eye.Trade Review"The second edition of Omnichannel Retail is a ginger shot of retail marketing genius - packed full of concentrated advice and case-studies, it is utterly stimulating. I read it in one sitting and emerged fizzing with reinvigorated energy and ideas to boost our omnichannel strategy." * Charlotte Lock, Partner & Customer Director, John Lewis & Pan Partnership *"Omnichannel Retail clearly articulates how to bridge the online and offline gap by utilizing best practice digital marketing, data and loyalty approaches. A must read from one of the original pioneers of retail loyalty." * Max Savransky, Customer Loyalty Expert, Loyalty & Reward Co *"There are very few people who have truly dedicated their entire professional lives to customer loyalty, but Tim Mason has done exactly that. His legendary expertise spans the online and offline worlds, giving him a unique perspective and expertise on the challenges and opportunities that omnichannel retail requires. In this insightful book, Tim and his co-author Sarah Jarvis make a compelling case for the power of culture, communications and connection, both online and offline, as tools that drive success, with clear and practical examples that make this book essential reading for every ambitious retailer in today's digital world." * Paula Thomas, Founder and CEO, Let’s Talk Loyalty *"In the omnichannel world we live in, it's so easy for retailers to get lost in the jargon and the technology and lose sight of what really matters - understanding and serving your customers better. This book reminds us that customer-first thinking is more important than ever and is packed full of advice and case studies for building relevant, meaningful digital connections with your customers." * Matt McLellan, VP Customer Planning and Proposition, Asda *"This book looks to highlight the real value of knowing your customers and the insights into realizing how powerful your customers are to the growth of your business. If you believe customers can be the spokes in your wheel of fortune, then read this book (especially the chapters on loyalty!)." * Adam Posner, Founder, The Point of Loyalty *"The whole idea of Omnichannel has never sat right with me. Pushed by tech vendors and consultants, the concept of Omnichannel has contorted into a confusing buzzword that creates unrealistic expectations for marketing leaders. Yet, the second edition of Omnichannel Retail gives us a fresh, and perhaps better approach to the concept. This revised edition could not come at a better time for retail leaders as brands have to respond to out-of-control cost of living challenges, a post-Covid-19 world and increased digital expectations from consumers. In Omnichannel Retail, Tim Mason and Sarah Jarvis have delivered a vision for what this confounding word should represent that I can finally get behind." * Juan Mendoza, CEO and Editor-in-Chief, The Martech Weekly *"Tim Mason is a pioneer in the world of enterprise customer engagement - a genuine icon. And while you have to credit him for the incomparable work he has done for the brands he's worked on over the years and how he has advanced the thinking and awareness of the critical human factors that underpin this industry, that's not why you should read this book. Read this book because Tim provides retailers with strategies and tactics that are not only practical but are actionable right now and which (unlike so many other current books in this genre) actually help to move the needle! Tim Mason has done it again!" * Mike Giambattista, Founder and CEO, TheCustomer *"In the latest edition of Omnichannel Retail, Tim shares his invaluable, hard-won experience and learning from establishing Clubcard to innovative digital and insight-driven marketing that Eagle Eye deliver. He brings it bang up to date with the latest on loyalty fundamentals, personalisation, AI and machine learning. It's not all data magic wizardry, most importantly, Tim describes the 'non-negotiable' of kind and humane culture for the people who work for an organisation in its sustainable success. Tim never shies from the realities of creating, building and keeping loyal customers and colleagues, it's hard work and requires relentless focus but if you follow this priceless 'how to' you are increasing your odds of getting close and staying close to customers and growing your brand." * Sheila Hooper, Former Director of Performance, Barclays Retail *"Omnichannel Retail brings to life Tim Mason's unrivalled sense of customers the world over and how their lives are changing. It draws out his life-long retail experiences and his instinct for growth and is a must-read for all thoughtful and sustainable retailers." * David Potts, Group Chief Executive of Morrisons *"Brilliant, and for retailers, most welcome! Omnichannel Retail nails its value proposition. Tim Mason, in providing a comprehensive and highly practical guide to harnessing digital technologies, urges retailers to rethink brand, upgrade customer experience, deliver loyalty and (for most) regain profitability. He provides an exciting vision for the role of retail in the 21st century." * Seán Meehan, Professor of Marketing and Management & Dean of Faculty IMD *"Customers live and shop digitally and physically now...but they don't see the distinction that retailers make between the two. The retailers that will win in the future will be able to effortlessly combine physical and digital experiences and marketing. Taking the disciplines of digital marketing that deliver more targeted, more scaled and more interactive messages for customers now is a "must-do" to create that seamless experience. Omnichannel Retail helps to address how to deliver this." * Rob Hattrell, Head of Digital, TDR Capital *"I worked alongside Tim Mason for 15 years and he is the best marketer I have ever worked with. Whilst "success has many fathers", Tim can genuinely lay claim to many of the customer initiatives that drove the growth of Tesco over a remarkable 20 plus years. This book brings all that customer knowledge and focus to life for the digital age." * Andrew Higginson, Chairman, JD Sports *"Since the last edition, 4 years have flown by and a lot has changed. The principles outlined in the first edition of Tim's excellent book have not only accelerated, but they have been enhanced in this new edition. By reading this book, you'll learn from a real master in the of the art and science of marketing. Tim and Sarah have captured brilliantly new and improved ways of winning in the connected world. Omnichannel Retail shows how to blend customer understanding, data and technology into a winning mixture. Tim proves that his innovative mindset keeps adapting and evolving to keep finding ways to compete. A good lesson for us all. Worth the read." * Matt Atkinson, Non-Executive Chair, UNiDAYS *Table of Contents Chapter - 00: Introduction; Chapter - 01: The digital imperative; Chapter - 02: Analogue learnings; Chapter - 03: Is loyalty dead?; Chapter - 04: The fundamentals of loyalty; Chapter - 05: Data-based retailing; Chapter - 06: The power of personalization; Chapter - 07: ‘Near me’ – the importance of place; Chapter - 08: The digitally augmented store; Chapter - 09: Mobile makeover; Chapter - 10: Marketing in the moment; Chapter - 11: Monetizing the customer connection; Chapter - 12: The culture of loyalty; Chapter - 13: Lessons learnt;
£72.00
Kogan Page Retail Marketing
Book SynopsisSarah Montano is Professor of Retail Marketing at University of Birmingham. She leads the modules 'Services and Retail Marketing' and 'International Marketing Strategy' for the MSc Marketing. She is the BBC's retail expert, writes for the BBC website and often appears on the BBC news and radio channels to talk about a range of retail subjects.
£95.25
Kogan Page Ltd Retail Marketing Strategy
Book SynopsisConstant Berkhout is a passionate practitioner of retail marketing and shopper psychology. He obtained a Master of Science in Economics Cum Laude with a major in Marketing at the University of Groningen in the Netherlands. Through his own agency, Berkhout works with retailers and suppliers in Europe, the Middle East and Asia including Conagra Brands, Danone, GrandVision, Heineken, JDE, Jumbo, Migros, SPAR International and Sonos. Before setting up his own agency, he held commercial and insights roles at Ahold Delhaize, Kraft, P&G and PepsiCo.Trade Review"A great handbook for many of the marketing professionals in the industry. It clearly outlines what strategies can be applied by retailers and manufacturers to make their shoppers happy, a concept that is often overlooked in the marketing mix. The passion of the author and his practical experience in retail marketing and shopper insights truly make this an invaluable read." * Marc Schroeder, SVP Global Nutrition, PepsiCo *"In this eminently readable book, Berkhout skilfully combines academic research and his own vast experience in retail marketing to provide a wealth of actionable insights for retail marketers. Retail marketers should heed his call to augment intuition with data to make fact-driven decisions." * Jan-Benedict E.M. Steenkamp, Massey Distinguished Professor of Marketing and Marketing Area Chairman, Kenan-Flagler Business School, UNC-Chapel Hill, USA *"Constant has written a book that will be indispensable to both in-retail professionals at all levels but also to their suppliers....There is an admirable wealth of detail from a range of industries and from many continents." * Andrew Seth, former CEO of Lever Brothers and co-author of The Grocers *"Constant does a great job dispelling many myths that exist around shopping behavior that everyone assumes are fact. The book comes to life with many real world examples from across retailer and categories that can be easily applied whether you are a retailer or a manufacturer. It gets your mind thinking about what you could do differently to influence the shopper and drive better results." * Bob Nolan, Senior Vice President Insights & Analytics, ConAgra Foods *"An accessible must-read for every professional in food and non-food retail, and everybody that wants to gain in-depth contemporary understanding of shopper behaviour. This book will provide all the needed insights to serve customers even better, create more shopper happiness and thus sell more, leading to a better and improved business tomorrow!" * Hans van der Heyden, Vice President GrandVision *"Shopper marketing and category management are made very accessible with this clear guide that is well underpinned through numerous illustrations and experiments, both from literature as from the author's wide own experience.... I particularly enjoyed the suggestion to move from gut feel to fact-based decision making, and this from (easy) pilots and experiments to (more advanced) big data analyses." * Jeroen Van de Broek, Director Category Development, Maxeda DIY Group *"Constant explains why and how to operate in multiple channels and to consider the emotional and experiential needs of consumers (who are not as rational and price-driven as retailers think they are). Important scientific studies and principles are illustrated with excellent examples from Constant's extensive retail experience. This book enables retailers to make data-driven decisions and thus catch up, and even surpass the current leaders in their field." * Koen Pauwels, Professor of Marketing at Ozyegin University and Honorary Professor at University of Groningen *Table of Contents Section - One: Shopper happiness; Chapter - 01: Delivering shopper happiness; Section - TWO: Shoppers are people; Chapter - 02: The myth of impulse purchasing; Chapter - 03: Tapping into irrational shopper behaviour; Chapter - 04: Understanding the shopper brain through neuro research; Section - Three: Channel choices; Chapter - 05: Channel preference: the future of the hypermarket channel; Chapter - 06: What the shopper wants from online shopping channels; Section - Four: Fact-driven decision making; Chapter - 07: Getting your assortment right; Chapter - 08: Really making loyalty card programmes work; Chapter - 09: Making big data digestible; Section - Five: In-store execution; Chapter - 10: The unstoppable growth of private labels and opportunities for A-brands; Chapter - 11: The unexplainable effect of music; Chapter - 12: Can scents work wonders?; Chapter - 13: Self-scanning is more than savings; Section - Six: Organizational development; Chapter - 14: The birth of category management; Chapter - 15: True customer understanding; Chapter - 16: Shopper marketing: new phase of trade marketing; Section - Seven: Embracing the shopper; Chapter - 17: Retailers in action to increase shopper happiness
£95.00
University of Toronto Press A Mile of MakeBelieve
Book SynopsisA Mile of Make Believe examines the unique history of the Santa Claus parade in Canada. This volume focuses on the Eaton's sponsored parades that occurred in Toronto, Montreal and Winnipeg as well as the shorter-lived parades in Calgary and Edmonton.Trade ReviewSteve Penfold has "crafted a smart and funny account of a lost piece of Canadiana." -- Holly Doan Blacklocks Reporter, November 5, 2016Table of ContentsIntroduction Alfreda's Lament Chapter One The Corporate Fantastic Chapter Two Santa in Public Chapter Three The Mediated Santa Chapter Four The Civic Fantastic Chapter Five Casualty of the Times Conclusion The Most Fabulous Dreams of Childhood\ Notes Bibliography
£45.90
University of Texas Press Walmart in the Global South
Book SynopsisWith empirical case studies of Walmart's entry into Latin America, Africa, and Asia, this book reveals how the world's largest private employer has had to adapt its labor practices and supply chain operations to meet local conditions.Trade ReviewThrough its wide-ranging and multi-faceted analysis, Walmart in the Global South provides a thought-provoking examination of globalized capital accumulation, the embeddedness of [transnational corporations] within local environments and relations, and the struggle between [transnational corporations] and workers. * Canadian Journal of Latin American and Caribbean Studies *[Walmart in the Global South] reads like a stolen playbook, explaining how the biggest retailer on the planet has managed to infiltrate, appropriate, exploit, and degrade working conditions around the world…Books like this one are essential to remind consumers and shareholders in the global North that everyday low prices depend on the shocking exploitation of working people around the world. * Contemporary Sociology *An invaluable addition to the literature on modern global capitalism that demonstrates both the company's power to reshape work and work cultures globally and also how worker resistance can force it to make compromises with unions it would never acquiesce to in the United States. * The Latin Americanist *Table of Contents Acknowledgments Introduction. Situating Walmart in a Global Context: Workplace Cultures, Industrial Relations, and Supply Chains (Carolina Bank Muñoz, Bridget Kenny, and Antonio Stecher) 1. Walmart in Brazil: From Global Diffusion to National Institutional Embeddedness (Katiuscia Moreno Galhera, Scott B. Martin, and João Paulo Cândia Veiga) 2. Walmart and Labor Conditions in South Africa: Local Retailing, Contract Labor, and Union Challenges (Bridget Kenny) 3. Walmart Workers in Chile: A Case of Union Democracy, Militancy, and Strategic Capacity (Carolina Bank Muñoz) 4. Rank-and-File Union Activism in Walmart Argentina (Paula Abal Medina) 5. Walmart Culture in the Information Technologies Industry in Mexico (Gabriela Victoria Alvarado) 6. Walmart’s Direct Farmer Program in South Africa: Developmental State Victory or Corporate Whitewash? (Stephen Greenberg) 7. Brokering Development: NGOs and Walmart in Low-Income Countries (Jennifer Wiegel) 8. Walmart’s Human Trafficking Problem: The Shrimp Supply Chain in Thailand (Nicholas Rudikoff) Final Reflections (Carolina Bank Muñoz, Bridget Kenny, and Antonio Stecher) Contributors Index
£21.59
New York University Press Wanamakers Temple
Book SynopsisHow a pioneering merchant blended religion and business to create a unique American shopping experienceOn Christmas Eve, 1911, John Wanamaker stood in the middle of his elaborately decorated department store building in Philadelphia as shoppers milled around him picking up last minute Christmas presents. On that night, as for years to come, the store was filled with the sound of Christmas carols sung by thousands of shoppers, accompanied by the store's Great Organ. Wanamaker recalled that moment in his diary, I said to myself that I was in a temple, a sentiment quite possibly shared by the thousands who thronged the store that night. Remembered for his store's extravagant holiday decorations and displays, Wanamaker built one of the largest retailing businesses in the world and helped to define the American retail shopping experience. From the freedom to browse without purchase and the institution of one price for all customers to generous return policies, he helped to implement retaiTrade Review"The John Wanamaker Department Store was one of America's first great temples of consumption. Nicole C. Kirk argues that [it] was more than a successful business enterprise, it was also a successful ministry. John Wanamaker was as committed to evangelicalism and the social gospel as he was to selling silks and satins." -- Marc Levinson * The Wall Street Journal *"[A] trenchant...study of John Wanamaker and Wanamakers department stores through the lens of evangelical Protestantism at the turn of the 20th century....Kirk persuasively shows that Wanamakers Christian faith and business acumen informed one another within his own life and work." * Publishers Weekly *"But there's more to this story than simply the evolution of retail: from small shops to department stores to online retailers that mirror the selection of retail palaces without the physical space. Nicole C. Kirk's new book Wanamaker's Temple delves into how John Wanamaker's religious and political beliefs shaped his retail empire, which at its peak included 16 stores around the mid-Atlantic region." * Smithsonian.com *""In the history of American religion, the intricate relationship between belief and commerce merits the closest attention. Nicole Kirk provides a richly researched and well organized study of one of the high priests of Protestant wealth. And she makes a wonderful contribution to the understanding of religious material culture and the aesthetics of commodity culture as an integral part of the rise of consumerism and the role that Protestantism has played in it. " -- David Morgan,Duke University"Adds a new chapter to a growing literature on the Protestant contours of American business, ably joining scholarship that has roundly challenged any lingering presumptions of declensionist secular separation between Christianity and capitalism in American history." * Journal of the American Academy of Religion *
£66.60
Business Expert Press A Beginner's Guide to Mobile Marketing
Book SynopsisThis book is written at a more macro level to engage students and professors and to show them how mobile is integrated into an overall marketing communications strategy. It provides a look at mobile strategy and it emphasizes the mobile ecosystem and career opportunities in the mobile marketing industry. Each chapter will guide the student through the steps of creating a mobile marketing strategy so that they end up with a final mobile marketing plan. This book is intended for a broad audience including students and professors in undergraduate and graduate business schools, and practicing business executives. The goal is to inform management practice and help current and future business leaders navigate through the competitive storms unleashed by technological change
£18.00
Wharton Digital Press The Shopping Revolution, Updated and Expanded
Book SynopsisFeatured in The New York Times, Bloomberg, and Vox, The Shopping Revolution is "a brisk and thought-provoking anatomy of shopping in the 21st century" (Kirkus Reviews). The retail industry was already in the midst of unparalleled disruption. Then came COVID-19. In a fully updated and expanded edition of The Shopping Revolution: How Retailers Succeed in an Era of Endless Disruption Accelerated by COVID-19, Wharton professor Barbara E. Kahn, a foremost retail expert, examines the companies that have been most successful during a tsunami of change in the industry. She offers fresh insights into what we can learn from these companies' ascendance and continued transformation in the face of unprecedented challenges. Kahn, also the author of Global Brand Power: Leveraging Branding for Long-Term Growth, examines:In a brand-new chapter, how companies in China, like Alibaba, JD.com, and Pinduoduo have changed the game;How Amazon became the retailer of choice for a large portion of the US population, and how other companies have chosen to work with them or have to compete against them; How Walmart beat out other grocers in the late 1990s to become the leader in food retailing, and how they must pivot to hold their leadership position today; How Warby Parker dared to compete against Luxottica in the lucrative eyewear business, and what that can tell start-ups about how to carve out a niche against a Goliath; How Sephora drew away customers from once-dominant department stores to become the go-to retailers for beauty products. Kahn argues we are just witnessing the start of the radical changes in retail that have been hastened by the pandemic and will revolutionize shopping in every way. Building on these insights, Kahn offers a framework that any company can use to create a competitive strategy to survive and thrive in today's—and tomorrow's—retail environment.Trade Review"A brisk and thought-provoking anatomy of shopping in the 21st century." * Kirkus Reviews *"A brilliant analysis of the disruptive effect that Amazon is having on the retail industry and how stores can fight back in order to survive." * Walter Loeb, Forbes *"An essential read for anyone who wants to keep pace with their customers and anyone who wants to understand the massive changes underway in retail." * Neil Blumenthal, co-CEO and co-founder, Warby Parker *"How retailers and brands engage with customers is undergoing a profound transformation and The Shopping Revolution provides a thoughtful framework on how to innovate in the new world of retail." * Oliver Chen, Managing Director, Cowen and Company *"A must-read for anyone who aspires to reach customers today—and tomorrow." * Marc Lore, Former CEO, Walmart eCommerce US *"A masterful storyteller, Barbara Kahn expertly unpacks the strategies of today's seemingly unbeatable retailers . . . . The Shopping Revolution is an indispensable guide for anyone who has a product to sell in the retail world." * Stuart Weitzman, Founder, Stuart Weitzman LLC *"Sharing the stories of successful companies, Barbara Kahn offers a framework to structure strategic thinking and set the path for success. Highly recommended for anyone who wants to understand how to compete in retail—now and in the future." * Pierre-Yves Roussel, Member of the Executive Committee, LVMH (Louis Vuitton-Moët Hennessy) *"The Shopping Revolution is ideal for those who want to gain insight into the dynamically changing retail industry. This great read covers the mechanics at play in a straight-forward manner and will help readers understand the direction retailers must take to succeed." * Al Sambar, Managing Director, Kurt Salmon, part of Accenture Strategy *"I highly recommend The Shopping Revolution to anyone who wants to understand the changes in retail and learn how to outperform the competition." * Thomas Kingsbury, CEO, Burlington Stores *
£17.09
Business Expert Press Store Design and Visual Merchandising: Creating
Book SynopsisIn an age of self service stores, saturated markets and ever more demanding customers, the careful and science driven design of the point of sale has become a crucial success factor for both retailers and service businesses. In this second edition, the interested reader will find a variety of hands on suggestions on how to optimize the design of retail stores, including new 'design recipes' in Chapter 7, and service environments to increase customer satisfaction and sales. While the focus is on the practical applicability of the concepts discussed, the book is nevertheless firmly grounded in consumer and psychological research. In this respect it is uniquely positioned vis á vis books written by artists, architects, and interior designers which lack a solid research foundation and academic journal articles, which are often inaccessible to the educated yet non specialized reader. In writing this book, the author draws on both the recent research literature and his own experience as a marketing consultant and consumer researcher. The intended audiences are marketing managers, small business owners, and MBA students. Topics covered in the book include: goals and relevance of store design; design tips derived from environmental psychology; cognitive and affective approaches to store design and visual merchandising; use of ambient factors such as music, colors and scents; creation of emotional experiences and theming.
£18.00
Business Expert Press Overtourism: The Role of Effective Destination
Book SynopsisOvertourism examines the increasingly important role of destination management and effective stakeholder engagement in order to maximize the economic contribution of tourism while avoiding the potential pitfalls of overtourism. Rapid growth in international tourism has led to the emergence of the overtourism phenomenon. It is a situation where large tourist numbers start to cause tensions with local residents and communities due to what they consider to be negative impacts on their quality of life including overcrowding, congestion, housing shortages and changes in the retail sector. Overtourism can occur in any type of destination be it urban or rural in a developed or developing country.The author does not consider a global reduction in international travel as a likely long-term solution to addressing overtourism. Rather destinations should prepare for continuous growth in both international tourist arrivals and domestic tourism in the longer term. Overtourism can often be reversed or averted through effective destination management. This requires engaging with key stakeholders and the local community to ensure that the local residents' quality of life is preserved while at the same time delivering a high-quality experience for visitors. The coronavirus pandemic has provided destinations with an opportunity to reflect and decide how they want to recover to more resilient and sustainable in the long term.
£23.70
Business Expert Press Hotel Revenue Management: The Post-Pandemic
Book SynopsisThis book guides the reader from the building blocks of revenue management, to pricing science and merchandising, and to broader issues of setting objectives in support of a revenue strategy.The discipline is evolving, and that evolution has been accelerated by the COVID-19 pandemic. Leaders in hotel revenue management, and more broadly in sales & marketing, need to understand these changes, and lead and adapt accordingly. This will require a strong foundation in analytics – not just modeling, but also business analytics in support of a holistic strategy.As more of the tactics of revenue management are executed through automation, and powered by machine learning, revenue managers will become more focused on strategy, and will need to think about revenue management in the context of marketing, loyalty, and distribution. As the strategy component of the discipline increases, so too must the breadth of knowledge of revenue managers.
£21.80
Plunkett Research, Ltd Plunkett's Retail Industry Almanac 2024: Retail
Book SynopsisNo other guide covers the complete retail picture like this exciting new volume. The global retail industry is in the midst of vast changes. Malls are being redesigned in the U.S., while new mall construction is booming in Asia. Savvy firms are combining bricks, clicks and catalogs into multi-channel retail powerhouses. Which are the hottest retailers? What lies ahead? Our market research shows you trends and a thorough analysis of technologies, chain stores, shopping centers, mergers, finances and future growth within the industry. Included are major statistical tables showing everything from retail sales by sector, to mall sales per square foot, to the advent of retail-based entertainment venues. Meanwhile, the corporate profiles section covers the Retail 500 Firms, giving you complete profiles of the leading, fastest growing retail chains around the world, both public and private. These profiles include corporate names, addresses, phone and fax numbers, web site addresses, growth plans, competitive advantage, financial histories and up to 27 executive contacts by title. You'll find a complete overview, industry analysis and market research report in one superb, value-priced package.Table of Contents Introduction 1 How to Use This Book 3 Chapter 1: Major Trends Affecting the Retail Industry 7 1) Introduction to the Retail Industry 8 2) The Retail Industry in the Post-COVID Era 9 3) Walmart Still Leads the Retail Industry, but Invests in Web Presence to Battle Amazon 9 4) ALDI Scores Big Market Share in the U.S., UK and Europe with its Discount Supermarkets and Aggressive Investment/Walmart Dominates Grocery Retailing 10 5) Department Stores Grow Online Sales/ Modernize Retail Approach 11 6) Private Label Brands Grow in Share of Total Store Sales 13 7) Diverse Selling Techniques Boost Direct Marketers and Non-Store Sales 14 8) Apple Sets the Bar for Showcase Stores and Super-Merchandisers 16 9) Bricks, Clicks and Catalogs Create Synergies While Online Sales Growth Surges 17 10) Designers and Manufacturers Bypass the Middleman with Direct-to-Consumer Online Business Models 19 11) Retail Technologies and Artificial Intelligence (AI) Advance for Store Checkout and Restaurant Orders 20 12) Robotics in Retailing and Ecommerce Fulfillment 22 13) RFID Drives Inventory Management Evolution 22 14) Smartphones and Financial Technology (FinTech) Enable New Mobile Payment Methods 23 15) Self-Service Apparel Fitting Technologies Grow 24 16) Retailers Look for Long-Term Growth in Emerging Markets, Including China and India 25 17) Mall and Shopping Center Occupancy Challenged as Online Sales Hurt Stores 27 18) Entertainment-Based Retailing, including Power Towns 27 19) Malls Remodel to Boost Sales and Attract Shoppers 28 20) Fast Fashion: Designers and Retailers Speed Up 29 21) LOHAS-Socially Conscious Consumers Create Challenges and Opportunities for Advertisers and Marketers 30 22) Plus-Size and Vanity Sizing Target Overweight Consumers 31 23) Demand for Home Grocery Delivery Service Such as Instacart and Amazon Fresh Soars 33 24) Super Beauty Stores Combine Shopping with Personal Care Services 34 25) Virtual Reality/Augmented Reality and 3-D Technologies Create Opportunities for the Tech Industry/Immersion Games to Grow 35 26) How to Interpret Reports of Retail Sales 37 Chapter 2: Retail Industry Statistics 39 U.S. Retail Industry Statistics and Market Size Overview 40 Annual Consumer Price Index, 1950-2023, U.S. 41 Exports, General Imports & Trade Balance in Goods, U.S.: 1990-2nd Quarter 2023 42 Total U.S. Retail Sales & Annual Percent Change: 1993- August 2023 43 U.S. Retail Trade Corporation Statistics, 2nd Quarter 2023 44 Total Annual Sales of Merchant Wholesalers, U.S.: 2017-2022 45 Retail & Food Services Sales by Kind of Business, U.S.: 2017-2022 46 Total U.S. Disposable Income, Expenditures & Gross Domestic & National Product Per Capita: Selected Years, 1960-2022 48 Average Annual Expenditures of All Consumer Households: 2016-2022, U.S. 49 Distribution of Total U.S. Annual Household Expenditures, by Major Category: 2022 50 Resident Population Estimates by Age, U.S.: 2016-2022 51 Employment in the Retail Industry, U.S.: 2016-September 2023 52 Chapter 3: Important Retail Industry Contacts 53 (Addresses, Phone Numbers and Internet Sites) Chapter 4: THE RETAIL 500: Who They Are and How They Were Chosen 81 Index of Companies Within Industry Groups 82 Alphabetical Index 95 Index of U.S. Headquarters Location by State 99 Index of Non-U.S. Headquarters Location by Country 103 Individual Data Profiles on Each of THE RETAIL 500 107 Additional Indexes Index of Hot Spots for Advancement for Women/Minorities 600 Index by Subsidiaries, Brand Names and Selected Affiliations 602 A Short Retail Industry Glossary 623
£297.00
CABI Publishing Garden Centre Management
Book SynopsisGarden Centre management has professionalised in recent years as garden centres have become more highly developed retail operations. Many students of horticulture are expected to go into retail management and so the topic has increasingly appeared on the further education curriculum. This book is equally targeted at students, garden centre managers and professional courses in garden centre management. It provides a practical approach backed up by management theory. The text covers consumer behaviour, staff management, stock management, marketing and productivity.Table of Contents1: Position 2: Consumer behaviour 3: Customer care 4: Marketing 5: Managing the team 6: Developing staff 7: Managing safety and security 8: Stock management 9: Productivity 10: Future responsibilities
£86.94
CABI Publishing Garden Centre Management
Book SynopsisGarden Centre management has professionalised in recent years as garden centres have become more highly developed retail operations. Many students of horticulture are expected to go into retail management and so the topic has increasingly appeared on the further education curriculum. This book is equally targeted at students, garden centre managers and professional courses in garden centre management. It provides a practical approach backed up by management theory. The text covers consumer behaviour, staff management, stock management, marketing and productivity.Table of Contents1: Position 2: Consumer behaviour 3: Customer care 4: Marketing 5: Managing the team 6: Developing staff 7: Managing safety and security 8: Stock management 9: Productivity 10: Future responsibilities
£42.94
Edward Elgar Publishing Ltd Handbook on the Economics of Retailing and
Book SynopsisThis is an impressive volume that brings together top researchers working on the economics of retailing and distribution. The content ranges from rich descriptive analyses of the key aspects of technical change driving the industry, to technical discussions of cutting edge empirical techniques. It will be a great resource, both for experts in the field, and researchers and graduate students thinking of working in the area.'- Thomas J. Holmes, University of Minnesota, US'Despite the enormity of the retail sector and its importance to the US economy, prior to this book there was no guide to economic research issues in retailing and distribution. The Handbook on the Economics of Retailing and Distribution provides the definitive synopsis of economic and regulatory issues pertaining to this dynamic sector and defines the frontiers of the research agenda for this emergent field.'- Judith A. Chevalier, Yale University, US'Entry and exit. Technical progress. Consumer search. Big data. If you had to choose just one sector to show the power and insight of modern economics, retail and distribution might well be it. This excellent volume merges theory, data, and econometrics to examine a fascinating industry, with a rich blend of history, abstract analysis, and case studies. Leading scholars in the field take us from first century vending machines to e-commerce in a well-edited, authoritative, and highly readable collection of survey articles.'- Jonathan Haskel, Imperial College London, UKThis Handbook explores and critically examines current research in economics and marketing science on key issues in retailing and distribution. Providing a rich perspective for the discussion of public policy, contributions from several disciplines and continents range from the history of chains and the impact of multinational retailers on international trade patterns to US merger policy in the retail context, the rise of the Internet, and consumer-to-consumer sales.The chapters address methodological issues such as the structural estimation of entry games between retailers, productivity measurement when both inputs and output are not fully observable, and demand estimation with variable assortment. Policy issues explored include mergers, zoning, and the regulation of buyer power, while other chapters address some of the recent exciting developments in technology, retail formats, and data availability. The book goes on to study the changes in online retailing and 'big data', and to examine competition in specific retail sectors including gasoline stations, automobile dealerships, supermarkets, and 'big box' retail.This state-of-the-art Handbook is an essential reference for students and academics of economics and marketing science, and offers an outsider's perspective to specialists in operations research, data analytics, geography, and sociology.Contributors: V. Aguirregabiria, E. Basker, R.R. Betancourt, A. Carden, C. Courtemanche, A. Dukes, P.B. Ellickson, S.F. Ellison, L. Foster, T. Geylani, J. Haltiwanger, W. Hickman, D. Hosken, M. Hwang, R. Jing, S. Klimek, C.J. Krizan, J.H. Mortimer, C. Murry, M.D. Noel, S. Ohlmacher, A. Pozzi, H. Raff, B.T. Ratchford, F. Schivardi, N. Schmitt, H.S. Schneider, H. Smith, M.D. Smith, J. Suzuki, S. Tadelis, S. Tenn, A. ZentnerTrade Review‘This is an impressive volume that brings together top researchers working on the economics of retailing and distribution. The content ranges from rich descriptive analyses of the key aspects of technical change driving the industry, to technical discussions of cutting edge empirical techniques. It will be a great resource, both for experts in the field, and researchers and graduate students thinking of working in the area.’ -- Thomas J. Holmes, University of Minnesota, Twin Cities, US‘Despite the enormity of the retail sector and its importance to the US economy, prior to this book there was no guide to economic research issues in retailing and distribution. The Handbook on the Economics of Retailing and Distribution provides the definitive synopsis of economic and regulatory issues pertaining to this dynamic sector and defines the frontiers of the research agenda for this emergent field.’ -- Judith A. Chevalier, Yale University, US‘Entry and exit. Technical progress. Consumer search. Big data. If you had to choose just one sector to show the power and insight of modern economics, retail and distribution might well be it. This excellent volume merges theory, data, and econometrics to examine a fascinating industry, with a rich blend of history, abstract analysis, and case studies. Leading scholars in the field take us from first century vending machines to e-commerce in a well-edited, authoritative, and highly readable collection of survey articles.’ -- Jonathan Haskel, Imperial College London, UKTable of ContentsContents: Introduction Emek Basker PART I: DEVELOPMENT 1. The Evolution of National Retail Chains: How We Got Here Lucia Foster, John Haltiwanger, Shawn Klimek, C.J. Krizan and Scott Ohlmacher 2. The Evolution of Technology in the Retail Sector Emek Basker 3. Retail Productivity Brian T. Ratchford 4. Distribution Services, Technological Change and the Evolution of Retailing and Distribution in the 21st Century Roger R. Betancourt PART II: VERTICAL ORGANIZATION 5. The Economics of Retailer-Supplier Pricing Relationships: Theory and Evidence Howard Smith 6. Dominant Retailers and Their Impact on Marketing Channels Anthony Dukes and Tansev Geylani 7. Retailing and International Trade Horst Raff and Nicolas Schmitt 8. The Role of Multinational Retailers as Foreign Direct Investment in Developing Countries Ran Jing PART III: HORIZONTAL ORGANIZATION AND COMPETITION 9. Empirical Games of Market Entry and Spatial Competition in Retail Industries Victor Aguirregabiria and Junichi Suzuki 10. Entry Regulation in Retail Markets Andrea Pozzi and Fabiano Schivardi 11. Horizontal Merger Analysis in Retail Markets Dan Hosken and Steven Tenn 12. Price Search and Obfuscation: An Overview of the Theory and Empirics Sara Fisher Ellison 13. Demand Estimation with Availability Variation William Hickman and Julie Holland Mortimer PART IV: SECTORS 14. The Economics of Retail Markets for New and Used Cars Charles Murry and Henry S. Schneider 15. The Evolution of the Supermarket Industry: From A&P to Walmart Paul B. Ellickson 16. Retail Gasoline Markets Michael D. Noel 17. The Evolution and Impact of the General Merchandise Sector Art Carden and Charles Courtemanche 18. Internet Effects on Retail Markets Michael D. Smith and Alejandro Zentner 19. Two-Sided e-commerce Marketplaces and the Future of Retailing Steven Tadelis PART V: ADDENDUM 20. Big Data and the Future of Retail Research Minha Hwang Index
£218.00
Edward Elgar Publishing Ltd Handbook of Research on Retailing
Book SynopsisThe advent of e-commerce and the rise of hard discounters have put severe pressure on traditional retail chains. Boundaries are blurring: traditional brick-and-mortar players are expanding their online operations and setting up their own discount banners, while the power houses of online retail are going physical, and hard discounters get caught up in the Wheel of Retailing. Each of these players has to keep up with the consumer –- even successful companies cannot sit back and rest but need to prepare for the next wave of change. This Handbook sheds light on these issues with its research-based analysis of the strategic and tactical issues that comprise the state of the art in retailing. Leading scholars explore what we know from extant studies, what are the ensuing best practices, what evolutions are ahead, and whether current approaches still work in the future.This book’'s future-based perspective makes it an excellent resource for academics in retailing and marketing, as well as marketing and retailing consultants, retailers, and marketing managers.Contributors include: A. Alptekinoglu, Z. Bei, R. Bolton, E. Breugelmans, B.J. Bronnenberg, K. Campo, A. Chernev, M. Dekimpe, E. Fox, Á. Garrido-Morgado, D.K. Gauri, K. Gedenk, I. Geyskens, K. Gielens, E. Gijsbrechts, Ó. González-Benito, D. Grewal, R. Hamilton, R. Janakiraman, O. Kamran-Disfani, A.R. Koschmann, P. Linzbach, M.K. Mantrala, M. Martos-Parta, J. Parker, J.A. Petersen, B. Ratchford, W. Reinartz, R. Rishika, A. Roggeveen, R. Sethuraman, V. Shankar, J.B. Steenkamp, M. VanhueleTrade Review'Evidence and research based, [this book will] generate managerially relevant insights that are valuable for both manufacturers and retailers.' --Nirmalya Kumar, Singapore Management University and INSEAD Emerging Markets Institute'The Handbook of Research on Retailing is an important addition to the burgeoining literature on retailing. The editors, themselves leading academics in this area, have collected an impressive array of expert authors and relevant topics. I was especially impressed with the wide range of coverage in the book, from the strategic (e.g. market entry and exit decisions) to the tactical (e.g. product assortment decisions). The book also offers valuable insights and advice on the major shifts in the retailing landscape due to the digital marketing revolution. I highly recommend this work for researchers and practitioners in retailing alike.' --Dominique M. Hanssens, University of California, Los Angeles, Anderson School of Management, USTable of ContentsContents: Introduction PART I THE CHANGING RETAILSCAPE 1. Retailing and Consumer Demand for Convenience Bart J. Bronnenberg 2. Brands and Retailers under Attack from Hard Discounters Jan-Benedict E.M. Steenkamp PART II PRICE AND PROMOTION 3. How Well Do Consumers Know Prices? Marc Vanhuele 4. Retailer Promotions Karen Gedenk 5. Emerging Retailer Pricing Trends and Practices Ruth N. Bolton and Venkatesh Shankar 6. Price Image in Retail Management Alexander Chernev and Ryan Hamilton PART III PRODUCT AND ASSORTMENT 7. Choosing to Choose: The Dynamics of Store, Product and Consumption Choices Edward J. Fox 8. Consumer Preference Distributions and Corresponding Store Brand Strategies: A Compilation Raj Sethuraman 9. Product Unavailability Els Breugelmans, Els Gijsbrechts and Katia Campo 10. Managing Product Returns in Retailing J. Andrew Petersen and Aydın Alptekinoğlu PART IV IN STORE MARKETING 11. In-store Marketing: Existing and Emerging Elements Anne L. Roggeveen and Dhruv Grewal 12. Shelf Layout and Consumer Preferences Jeffrey R. Parker and Anthony R. Koschmann PART V CUSTOMER ENGAGEMENT 13. Social Media and Retailing: A Review and Directions for Future Research Rishika Rishika and Ramkumar Janakiraman 14. Customer Loyalty and Reward Programs in Retail in the Digital Age Werner Reinartz and Peter Linzbach PART VI STRATEGIC DECISIONS IN RETAILING 15. Retail Store Format Decisions Óscar González-Benito, Mercedes Martos-Partal and Ávaro Garrido-Morgado 16. Retail Entry and Exit Zhiling Bei, Katrijn Gielens and Marnik G. Dekimpe 17. Retail Productivity Brian Ratchford and Dinesh K. Gauri PART VII MANUFACTURER-RETAILER INTERFACE 18. Retailer Power in the Grocery Industry Inge Geyskens 19. Category Management and Captains Murali K. Mantrala and Omid Kamran-Disfani Index
£182.00
Kogan Page Ltd Supply Chain 4.0: Improving Supply Chains with
Book SynopsisSupply Chain 4.0 has introduced automation into logistics and supply chain processes, exploiting predictive analytics to better match supply with demand, optimizing operations and using the latest technologies for the last mile delivery such as drones and autonomous robots. Supply Chain 4.0 presents new methods, techniques, and information systems that support the coordination and optimization of logistics processes, reduction of operational costs as well as the emergence of entirely new services and business processes. This edited collection includes contributions from leading international researchers from academia and industry. It considers the latest technologies and operational research methods available to support smart, integrated, and sustainable logistics practices focusing on automation, big data, Internet of Things, and decision support systems for transportation and logistics. It also highlights market requirements and includes case studies of cutting-edge applications from innovators in the logistics industry.Trade Review"Supply Chain 4.0 is currently generating major interest from industry and academic communities. This book will be extremely useful and relevant to academic researchers, practitioners and managers involved with these technologies. The editors have combined strong theoretical foundations with application to practice within each chapter by incorporating a plethora of technologies in relation to supply chain settings. Supply Chain 4.0 will pave the way for further academic and managerial thinking in this domain and become invaluable to students considering the critical, current and future role of supply chain technologies in contemporary business operations." * Professor Angappa Gunasekaran, Dean at School of Business and Public Administration, California State University, Bakersfield, USA *"This book gives comprehensive insights into business analytics and supply chain modelling, while inspiring views and vision on future trends of supply chain analytics for both students and professionals engaged in the analysis of complex and rapidly changing supply chains. Nicoleta Tipi provides the reader with a practical view on how to utilize advances in supply chain analytics and modelling in order to tackle modern complex supply chain activities which is highly useful for companies to have a competitive edge." * Dr Sara Elgazzar, Dean of the College of International Transport and Logistics, Arab Academy for Science and Technology and Maritime Transport *"This terrific book must read for both new and experienced professionals. It's practical and full of invaluable information. I wish I had this information when I was doing my PhD research." * Dr Georgakoudis Elias, CEO, Multi Pack S.A. *"Supply chain complexity is increasing. As such, this is a well-timed book that captures the key issues associated with navigating, analyzing and evaluating data across the supply chain. It contains valuable insights that will be relevant to both practitioners and academics involved in supply chain management." * Professor Helen Rogers, Professor of International Management, Technische Hochschule Nürnberg *"In this complex and rapidly changing time in supply chain management, in part due to the 4th industrial revolution, Nicoleta Tipi has provided logisticians and supply chain directors with insightful and comprehensive knowledge about measuring supply chain performance and business analytics. Put this book on your required-reading list, where you will learn data analytics, data visualization, and other models to meet future challenges. This book is a helpful guide to the supply chain modelling field, providing both coverage and detail." * Professor Khaled El Sakty, Dean of Faculty, Arab Academy for Science and Technology and Maritime Transport *"I am very glad to see that Dr. Nicoleta Tipi has authored Supply chain analytics and modelling, which was much needed. This book will be of interest for students as well as practitioners who want to understand and improve their knowledge and capability on supply chain analytics and modelling." * Dr Ozlem Bak, Senior Lecturer in Operations Management, Brunel University London *"Supply Chain Analytics and Modelling provides a solid foundation in business analytics. It connects data analysis and how it can be further integrated with supply chain modelling providing potential to improve the decision-making process within a supply chain context. Suitable for undergraduate as well as postgraduate level studies in supply chain modelling and business analysis." * Dr Ahmed Tarek El-Said, Senior Teaching Fellow, Warwick Manufacturing Group, University of Warwick *"This version of Supply Chain Analytics and Modelling by Nicoleta Tipi provides a holistic view and deep insights about supply chain and its related concepts, bringing together valuable perspectives on its theoretical and practical application. Furthermore, the book also provides a very thoughtful inside on how to analyze data in the supply chain to obtain valuable business models and to develop proper strategies. The book is a must read for academics and practitioners dealing with the problems and challenges of data analysis in the supply chain." * Professor Dan-Cristian Dabija, Professor of Marketing, Babes-Bolyai University Cluj-Napoca *Table of Contents Chapter - 01: Supply Chain 4.0: enabling market-driven strategies [Martin Christopher]; Chapter - 02: Driving better customer experience in digital supply chains [Patrick Strauss]; Chapter - 03: Blockchain in the supply chain [Martyn Walker]; Chapter - 04: Blockchain for humanitarian supply chain [Rameshwar Dubey, Angappa Gunasekaram, Stephen J. Childe, Benjamin T. Hazen and Thanos Papadopoulos]; Chapter - 05: Supply Chain 4.0: the cyber-security challenge [James Kench]; Chapter - 06: Defining and testing system parameters for enhancing vision picking technology in warehouse operations [Anastasios Gialos and Vasileios Zeimpekis]; Chapter - 07: Collaborative robotics – transforming warehouse logistics [Markus Voss]; Chapter - 08: Improving cold-food quality control through the Internet of Things and big data: an empirical case [Alexandre Luis Prim, Tiago Pedro Nicchellatti and Roberto Goularth Mendes]; Chapter - 09: Predicting physical distribution delays: a case study of outbound logistics [Zina Ben Miled, Jeremy Archbold and Brooke Renee Cochenour]; Chapter - 10: Adopting Industry 4.0 technologies in agri-food supply chains: an exploratory investigation of drivers and barriers [Imran Ali, Sattar Satie and Vinh Thai]; Chapter - 11: The impact of sharing economy incentives and Industry 4.0 technologies on humanitarian logistics: insights from the Iran floods of 2019 [Hamed Seddighi and Hamid Moradlou]; Chapter - 12: In search of a human dimension of Supply Chain 4.0: stipulating learning as a lever for the future supply chain organization [Henning de Haas, John Bang Mathiasen, Søren Skjold Andersen and Torben Tambo]
£148.50
Edward Elgar Publishing Ltd Retail and Channel Marketing
Book SynopsisNow in its second edition, this updated text explores the contemporary trends in retail and channel marketing. Disentangling the complexity of channel marketing issues, it offers a systematic overview of the key concepts and intricacies of the subject and provides a holistic approach to retail and channel marketing. Key features of the second edition include: Coverage of both the core tenets and the latest research frontiers in the field A new chapter detailing the history of retailing and its importance to modern economies Updated case examples based on real-world scenarios to reinforce understanding of complex topics Exploration of key concerns of commercial sector analysis and retail marketing through the lenses of the manufacturer, the retailer and the customer. Offering a comprehensive introduction to both foundational topics and advanced concepts, this textbook is ideal for courses relating to channel marketing and retail management, as well as MBA courses on marketing and go-to-market strategy.Table of ContentsContents: PART I RETAILING 1. The retail sector 2. Marketing 3. Retail innovation 4. Retail branding 5. A brief history of retailing PART II CHANNEL MANAGEMENT 6. Channel design 7. Channel marketing 8. E-tailing 9. Multi- and Omni-channel management Bibliography Index
£94.00
Edward Elgar Publishing Ltd Retail and Channel Marketing
Book SynopsisNow in its second edition, this updated text explores the contemporary trends in retail and channel marketing. Disentangling the complexity of channel marketing issues, it offers a systematic overview of the key concepts and intricacies of the subject and provides a holistic approach to retail and channel marketing. Key features of the second edition include: Coverage of both the core tenets and the latest research frontiers in the field A new chapter detailing the history of retailing and its importance to modern economies Updated case examples based on real-world scenarios to reinforce understanding of complex topics Exploration of key concerns of commercial sector analysis and retail marketing through the lenses of the manufacturer, the retailer and the customer. Offering a comprehensive introduction to both foundational topics and advanced concepts, this textbook is ideal for courses relating to channel marketing and retail management, as well as MBA courses on marketing and go-to-market strategy.Table of ContentsContents: PART I RETAILING 1. The retail sector 2. Marketing 3. Retail innovation 4. Retail branding 5. A brief history of retailing PART II CHANNEL MANAGEMENT 6. Channel design 7. Channel marketing 8. E-tailing 9. Multi- and Omni-channel management Bibliography Index
£36.05
Edward Elgar Publishing Ltd Regulating Utilities: New Issues, New Solutions
Book SynopsisEvery year the Institute of Economic Affairs and the London Business School publish a volume of essays about Britain's system of utility regulation, with additional discussion of regulation in other countries. The book is a must for those interested in regulation, because it is an up-to-date review of the major issues in the field and includes the views of the sector regulators and the general competition authorities.Two papers are presented on each issue: the first by a distinguished academic or other expert and the second, a shorter comment, usually by the relevant regulator.Trade Review'This is a wide-ranging and fascinating book which deserves the close attention of anyone interested in regulatory issues. It combines challenging papers by recognised authorities, with commentaries by regulators and others with high-level practical experience in the field.' -- Philip Wright, The Journal of Energy LiteratureTable of ContentsContents: Introduction: Colin Robinson 1. Water: The 1999 Price Review – Colin Mayer, Chairman’s Comments – Colin Robinson 2. Alternative Approaches to Financial Regulation – David Llewellyn, Chairman’s Comments – Howard Davies 3. Competition Act Assessments and Economic Efficiency – George Yarrow, Chairman’s Comments – John Bridgeman 4. NETA and Transmission – Ralph Turvey, Chairman’s Comments – Eileen Marshall 5. The Future of European Communications Regulation: An Assessment of the European Commission’s 1999 Communication Review – Martin Cave and Luigi Prosperetti, Chairman’s Comments – David Edmonds 6. Railway Franchising: Is It Sufficient? On-Rail Competition in the Privatized Passenger Rail Industry – Ian Jones, Chairman’s Comments – Tom Winsor 7. A New Deal For Airports? – David Starkie, Chairman’s Comments – Malcolm Field 8. Gas: Regulatory Response to Social Needs – Catherine Waddams, Chairman’s Comments – Callum McCarthy 9. The Competition Commission: Prospects and Problems – Dan Goyder, Chairman’s Comments – Derek Morris Index
£100.00
Edward Elgar Publishing Ltd Copyright in the Cultural Industries
Book SynopsisA great deal has been written on the theoretical aspects of copyright and the cultural industries but much less on the applied side - how copyright law works in practice. How do lawyers, firms and artists manage and administer copyright and what economic and legal problems does this raise? In recent times in particular, technological inventions appear to have outpaced the development of copyright law. This illuminating book addresses these issues and looks at the serious implications for copyright policy in the future.Several of the authors question the efficacy of copyright, which is increasingly regarded as benefiting multinational organisations rather than individual authors and performers. Others are less critical of copyright per se, but question its ability to meet the new challenges of a digital era. Some of the specific issues covered include: law and international transactions of copyrighted material economic analysis of copyright and freedom of expression music licensing in the digital age the role of copyright in stimulating cultural development internet distribution of copyright material the problems of licensing museum images. International in scope and offering views from both academics and practitioners, this book will interest and inform economists, lawyers and policymakers alike. Commercial managers and business analysts involved with copyright would also benefit from reading this comprehensive yet accessible book.Trade Review'The chapters are well-written and thoroughly grounded, and cover a range of issues and topics. . . The introduction, by Ruth Towse, offers a good introduction to the concept of copyright, as well as outlining the remaining chapters. . . this is an excellent collection of papers on the issues confronting copyright in the cultural industries. . . This book should be required reading for all copyright policymakers, and is highly recommended for media managers and scholars who will be examining or having to deal with an increasingly problematic copyright structure.' -- Benjamin J. Bates, The International Journal on Media Management'The editor Ruth Towse is to be commended both for the careful editing of the papers and the excellent introduction which both introduces the subject of copyright and summarises the papers presented.' -- Simon Stokes, European Intellectual Property Review'Lawyers who are interested in looking beyond the law as it is, to see how economists are questioning copyright systems as they respond to technological change, are sure to find something of interest in this collection.' -- David Lewisohn, Entertainment Law Review'. . . this collection of essays is soundly written and impressively backed up by references to source materials. It provides some stimulating reading.' -- Kevin Garnett QC, Copyright World MagazineTable of ContentsContents: Preface Introduction 1. Copyright and the Cultural Industries: The Policymaker’s View 2. Copyright, Borrowed Images and Appropriation Art: An Economic Approach 3. Choice of Law Issues in Relation to Copyright 4. Copyright and Freedom of Expression: An Economic Analysis 5. Copyright in the Digital Age: The Economic Rationale 6. Copyright Compulsory Licensing and Incentives 7. Copyright and Corporate Power 8. The Abolition of Copyrights: Better for Artists, Third World Countries and the Public Domain 9. Copyright Societies Do Not Administer Individual Property Rights: The Incoherence of Institutional Traditions in Germany and the UK 10. Music Licensing in the Digital Age 11. Copyright Protection, Appropriability and New Cultural Behaviour 12. Performers in the Digital Era: Empirical Evidence from Japan 13. Creativity without a Copyright: Music Production in Vienna in the Late Eighteenth Century 14. Exploiting Museum Images 15. Copyright in the Digital Age: Opportunities and Drawbacks for Scientific Research 16. The Problems of Authors’ Property Rights Administration in Russia Index
£105.00
Edward Elgar Publishing Ltd Innovation in the Service Economy: The New Wealth
Book SynopsisWhilst contemporary economies are innovative, they are also predominantly service economies in so much as services are the main source of wealth and employment. However, there is still considerable unwillingness to consider innovation in terms of services, a paradox rooted in an obsolete conception which regards manufacturing as the only engine of growth. In this book Faiz Gallouj propounds a theoretical framework which describes and evaluates the main approaches to analysing and understanding innovation in services. He provides interesting and extensive empirical material on the nature and sources of innovation in various services sectors and countries, and makes an original contribution both to theories of innovation in services and theories of innovation in general. Taking both an evolutionary and conventionalist stance, he demonstrates that services, and more importantly innovations in services, can be regarded as the new wealth of nations.This informative and original book will prove invaluable to academics and students interested in economics, innovation, structural change, sociology and management. It will also be welcomed by practitioners and managers in service organisations.Trade Review'. . . this is a book worth reading.' -- Peter Clarke, Entrepreneurship and Innovation'This is one of the first dedicated attempts to focus on the economics of innovation in the service economy. The book provides a detailed analysis of the conditions that shape and direct the introduction of innovations in services. In so doing it makes an important step towards integrating the analysis of quality and variety into the economics of innovation and knowledge.' -- Cristiano Antonelli, University of Turin and Collegio Carlo Alberto, Italy'Activities in the service sectors of the economy used to be considered unproductive. Until very recently, they were considered un-innovative, in spite of accounting for well over half of output in the advanced countries of the world. Faiz Gallouj destroys this myth. Not only are service sectors the major investors today in equipment based on information and communications technologies, they are also the source of other innovations, both technological and organisational. His book is a major landmark in our mapping of the so-called service economy.' -- The late Keith Pavitt, formerly of SPRU - Science and Technology Policy Research, University of Sussex, UKTable of ContentsContents: Introduction 1. Innovation in Services: A Brief Survey 2. An Extended Lancasterian Approach for Goods and Services 3. Models of Innovation Derived from a Characteristics-Based Approach 4. The Organization of Innovation and the Characteristics-Based Approach 5. Models of Innovation and Evolutionary Theory 6. Characteristics, Worlds of Production and Worlds of Innovation Conclusion Bibliography Index
£99.00
Edward Elgar Publishing Ltd Buyer Power and Competition in European Food
Book SynopsisIn this book, leading experts in the field examine the effects of the recent growth in concentration in the European food retailing sector. In particular, the book develops a number of buyer power propositions and builds on the previous work of several of the authors, to consider how the growth of large supermarket chains affects competition in food retailing. The authors outline the theoretical and policy analysis underpinning the work and assess evidence on the size and growth of supermarket chains across the EU. Whilst not entirely critical, they suggest that there is strong evidence in some countries that supermarkets use their buying power to impose unfair terms and conditions on suppliers, particularly affecting small suppliers.The authors use case studies, to provide an in-depth analysis of four European countries, namely France, Germany, Spain and the UK. The book ends with a discussion of policy issues against a backdrop of likely future trends in concentration in this area.Academics working in the areas of microeconomics and industrial economics as well as those involved in European competition policy more generally, such as lawyers, civil servants and consultancy groups, will find this volume enlightening.Trade Review'This excellent book is a major contribution to our understanding of the nature, behaviour and degree of competition amongst food retailers in both empirical and theoretical terms. . . for those teaching food industry economics, the book's clarity of approach and provision of large volumes of data will make it an invaluable reference text for students.' -- C.W. Morgan, Journal of Agricultural Economics'This book presents a timely and interesting overview of retail power in the European food market. By approaching the subject primarily from an economist's perspective, the material adds value to that already available from marketing and management academics. It also illustrates, quite clearly, the problems of comparability of data, and the definitions and measurements of retail power, which make retailing such a complex (and interesting) sector to study.' -- Steven Burt, International Journal of Retail and Distribution Management'Buyer Power and Competition in European Food Retailing without doubt makes a valuable contribution to the academic literature on European retailing.' -- John Dawson, Journal of Contemporary European Studies'The authors are to be congratulated on tackling a difficult and extremely important topic in such an authoritative way. The empirical evidence they present and analyse on concentration amongst large retailers in the European food industry is likely to remain a prime source of reference for subsequent researchers for a very long time. In addition, the framework they develop to analyse "competitive" issues in the sector will, probably, find its way into future antitrust investigations.' -- Michael Utton, University of Reading, UKTable of ContentsContents: Preface 1. Introduction Part I: Theoretical and Policy Underpinnings 2. The Economics of Monopsony and Buyer Bargaining Power 3. Buyer Power Propositions 4. Definition and Measures of Buyer Power 5. Competition Policy and Buyer Power Part II: Statistical Analysis 6. An Overview of Market Structure Based on Existing Sources 7. The EU Retail Food Market Share Matrix Part III: Case Studies 8. Food Retailing in France 9. German Food Retailing 10. Food Retailing in Spain 11. United Kingdom Food Retailing 12. Issues and Lessons Arising from the Case Studies 13. Summary and Conclusions Appendix: Questionnaires and Interviews Reference Index
£94.00
John Wiley and Sons Ltd Business the Amazon.com Way: Secrets of the
Book SynopsisHaving toppled the bookselling giants on-line, Jeff Bezos is now leading Amazon.com its list, not to mention a makeover for the web's most recognisable site, is Amazon pushing its luck or positioning for the future of e-commerce? The so-called 'market correction' has questioned the future of e-retailing, but for Amazon the future is still bright. Now completely updated for this new edition, Business the Amazon.com Way shows how Jeff Bezos is leading Amazon into the harvesting phase, promising a great ride for investors, a great experience for shoppers and a model for entrepreneurs and business leaders everywhere.Table of ContentsIntroduction: The Sam Walton of the Web One: Live and Breathe E-Commerce Two: Hire and Keep Employees Happy Three: Focus Four: Brand the Site Five: Get and Keep Customers by Offering Great Value Six: Develop Unbeatable Logistics Seven: Stay Lean Eight: Practice Technoleverage Nine: Innovation and Enlightened Adaptation Ten: Grow With the Best Eleven: Where Do We Go From Here? Index
£9.49
Edward Elgar Publishing Ltd Markets
Book SynopsisFor this authoritative collection, Mitchel Abolafia has chosen the most significant previously published papers and articles in the field of economic sociology, which contribute to an understanding of the organisation of markets. Economists are becoming increasingly aware of the institutional nature of markets, but to date, it is economic sociologists who have carried out much of the analytical work on real world market institutions. To develop our understanding of markets, the time is ripe for a fruitful dialogue across the disciplinary boundaries. Although economic sociologists recognize markets as mechanisms of exchange, they seem to be more concerned with how markets work, rather than with how well they work. The papers selected for this book are the result of empirical studies of particular markets, including markets in options, futures, currency, initial public offerings of stock, biotechnology, women's apparel, and auctions in a variety of commodities. They indicate an important research initiative to explore how markets really work.Table of ContentsContents: Acknowledgements Introduction: Understanding Markets Mitchel Y. Abolafia PART I THE STRUCTURE OF MARKET RELATIONS 1. Harrison C. White (1981), ‘Where Do Markets Come From?’ 2. Joel M. Podolny (1993), ‘A Status-based Model of Market Competition’ 3. Mark Granovetter (1985), ‘Economic Action and Social Structure: The Problem of Embeddedness’ 4. Mark Granovetter (1988), ‘The Sociological and Economic Approaches to Labor Market Analysis: A Social Structural View’ 5. Wayne E. Baker (1984), ‘The Social Structure of a National Securities Market’ 6. Brian Uzzi (1996), ‘The Sources and Consequences of Embeddedness for the Economic Performance of Organizations: The Network Effect’ 7. Walter W. Powell, Kenneth W. Koput and Laurel Smith-Doerr (1996), ‘Interorganizational Collaboration and the Locus of Innovation: Networks of Learning in Biotechnology’ 8. Mitchel Y. Abolafia (1996), ‘Structured Anarchy: Formal and Informal Organization in the Futures Market’ 9. Karin Knorr Cetina and Urs Bruegger (2002), ‘Global Microstructures: The Virtual Societies of Financial Markets’ PART II POLITICAL/CULTURAL APPROACHES 10. Neil Fligstein (1996), ‘Markets as Politics: A Political-Cultural Approach to Market Institutions’ 11. John L. Campbell and Leon N. Lindberg (1990), ‘Property Rights and the Organization of Economic Activity by the State’ 12. Mitchel Y. Abolafia and Martin Kilduff (1988), ‘Enacting Market Crisis: The Social Construction of a Speculative Bubble’ 13. Stewart Macaulay (1963), ‘Non-Contractual Relations in Business: A Preliminary Study’ 14. Viviana A. Zelizer (1978), ‘Human Values and the Market: The Case of Life Insurance and Death in 19th-Century America’ PART III MARKET EMERGENCE AND TRANSITION 15. Gary G. Hamilton and Nicole Woolsey Biggart (1988), ‘Market, Culture, and Authority: A Comparative Analysis of Management and Organization in the Far East’ 16. Nicole Woolsey Biggart and Mauro F. Guillén (1999), ‘Developing Difference: Social Organization and the Rise of the Auto Industries of South Korea, Taiwan, Spain, and Argentina’ 17. David Stark (1992), ‘Path Dependence and Privatization Strategies in East Central Europe’ 18. Victor Nee (1989), ‘A Theory of Market Transition: From Redistribution to Markets in State Socialism’ Name Index
£233.00
Edward Elgar Publishing Ltd Supermarkets and Agri-food Supply Chains:
Book SynopsisThis book analyses the gradual shift in the distribution of power in agri-food supply chains, away from the manufacturers of branded food products to the global supermarket chains such as Wal-Mart and Tesco. This transformation has had a profound effect on the food we eat, together with the ways in which food is produced, processed and marketed. The authors assess the causes and consequences of this transformation, and evaluate the impacts along the whole supply chain. The book considers a variety of theoretical and cultural approaches to the analysis of change in the organization and management of the agri-food supply chain, and presents a series of studies focusing upon the effects of changes in Europe, North America and less developed countries. The impacts on farmers and workers, and implications for the environment, are also considered. The contested nature of these changes suggests a number of possible future scenarios for the global agri-food system, which are also analysed and evaluated. This book will be of great interest to postgraduate and undergraduate students in business studies, sociology, politics, geography, and cultural studies. Academic researchers and teachers, and policy makers and researchers in business, government and industry will also find much of interest.Trade Review'The book is a welcome supplement to the existing literature on the topic and it is written by authors from a range of disciplines including political economics, sociology, geography, political sciences, bio-sciences, health sciences and food policy. The book is of interest to a wide audience of students and practitioners both in business, industry and government.' -- Aad van Tilburg, Quarterly Journal of International AgricultureTable of ContentsContents: 1. Understanding Supermarkets and Agri-food Supply Chains Geoffrey Lawrence and David Burch PART I: THE CONSTRUCTION AND MAINTENANCE OF AGRI-FOOD SUPPLY CHAINS 2. Supermarkets as New Food Authorities Jane Dixon 3. The Rise of Supermarkets and Asymmetries of Economic Power Mark Harvey 4. Are Win-wins Feasible? Power Relationships in Agri-food Supply Chains and Markets Andrew Cox and Dan Chicksand 5. Supermarket Own Brands, New Foods and the Reconfiguration of Agri-food Supply Chains David Burch and Geoffrey Lawrence PART II: REGULATION AND STANDARDS IN AGRI-FOOD SUPPLY CHAINS 6. Supermarkets, Producers and Audit Technologies: The Constitutive Micro-politics of Food, Legitimacy and Governance Hugh Campbell and Richard Le Heron 7. Supermarkets as Organic Retailers: Impacts for the Australian Organic Sector Kristen Lyons 8. Supermarkets and the Ethical Trade/Fairtrade Movement: Making Spaces for Alternatives in Mainstream Economies? Alex Hughes 9. The Environmental Impact of Supermarkets: Mapping the Terrain and the Policy Problems in the UK Tim Lang and David Barling PART III: COMPARATIVE STUDIES IN AGRI-FOOD SUPPLY CHAINS 10. The Final Frontier? The Global Roll-out of the Retail Revolution in India Jeffrey Neilson and Bill Pritchard 11. Supermarkets and Agri-food Supply Chains in Europe: Partnership and Protest Bill Vorley 12. Supermarkets and Supply Chains in North America Jason Konefal, Carmen Bain, Michael Mascarenhas and Lawrence Busch Conclusion 13. Situating the ‘Retailing Revolution’ Philip McMichael and Harriet Friedmann Index
£126.00
Edward Elgar Publishing Ltd The Economics of Retailing and Distribution
Book SynopsisThis book provides a uniform and coherent approach to the analysis of distribution systems in general and retail systems in particular. It develops the fundamentals of retail demand and supply, and demonstrates how the provision of distribution services is a principal determinant of economic outcomes in retail exchanges for both retailers and their customers, as well as for other agents such as suppliers and franchisors. The author integrates the existing literature with new applications to provide novel insights into the multi-product nature of retailing, the service aspects of packaging, and the evolution of retail formats such as supermarkets, non-store retailers (including the Internet) and shopping centers. He illustrates how the complementarity that underlies retail activities leads to lower average prices for customers. This integrative process also brings out the role of distribution services as mechanisms to exercise economic power. This is evident not only in channels of distribution but in the evolution of Wal-Mart and the development of franchise contracts. The author also identifies the crucial differences between the retailing of goods and the retailing of services.This impressive volume skilfully integrates conceptual, theoretical and empirical research to analyse critical issues in the economics of retailing and distribution. It will be required reading for academics and professional economists interested in industrial organization, marketing, applied microeconomics and business.Trade Review'This book should become a standard reference in the field. . . It combines rigorous modeling with sophisticated econometrics and includes telling examples to illustrate general principles.' -- Dennis C. Mueller, University of Vienna, AustriaTable of ContentsContents: Preface 1. Introduction Part I: General Considerations 2. The Economic Function of Retail Organizations 3. Retail Demand 4. Retail Supply Part II: Interactions between Retailers and Consumers 5. Multiproduct Retailing 6. Is Packaging Service Provision or Price Discrimination? 7. Retail Forms and the Provision of Distribution Services Part III: Interactions between Retailers and Other Agents 8. Channel Issues 9. Franchises 10. Retailing of Services and Concluding Issues References Index
£38.90
Edward Elgar Publishing Ltd The Handbook of Innovation and Services: A
Book Synopsis`The Handbook of Innovation and Services is an exceptional volume. Its contributors, including Faiz Gallouj, William Baumol, Jean Gadrey, and Pascal Petit, are among the major thinkers in both the fields of the economics of services and the economics of innovation. Selected topics include the "cost disease", services innovation in the global economy, social innovation in the services, and innovation and employment in services. The book, I am sure, will become a standard reference volume in both these fields in the ensuing years.'---Edward Wolff, New York University, USAThis Handbook brings together 49 international specialists to address an issue of increasing importance for the world's post-industrial economies; innovation as it relates to services.Contemporary economies have two fundamental characteristics. Firstly, they are service economies in as much as services account for more than 70 per cent of the wealth and jobs in most developed countries. Secondly, they are innovation economies as recent decades have seen an unprecedented development of scientific, technological, organisational and social innovations. This Handbook expertly links these two major characteristics in order to investigate the role of innovation in services, an issue that until now has been inadequately explored and one that poses many theoretical and operational challenges. This comprehensive volume encompasses the views of eminent scholars from a range of disciplines including economics, management, sociology and geography, and draws on a number of different analytical and methodological perspectives.With its multi-disciplinary approach this Handbook will be an invaluable reference source for academics and students in the fields of economics, management and the geography of services and innovation. Public authorities and managers in the service sector will also find this book fascinating.Trade Review‘This book represents a significant step towards dealing with the lacuna constituted by the inadequacy of the literature on the services. And, as such, it approaches its task from a variety of directions.’ -- From the foreword by William J. Baumol, New York University, US‘The Handbook of Innovation and Services is an exceptional volume. Its contributors, including Faïz Gallouj, William Baumol, Jean Gadrey, and Pascal Petit, are among the major thinkers in both the fields of the economics of services and the economics of innovation. Selected topics include the “cost disease”, services innovation in the global economy, social innovation in the services, and innovation and employment in services. The book, I am sure, will become a standard reference volume in both these fields in the ensuing years.’ -- Edward Wolff, New York University, USTable of ContentsContents: Foreword William J. Baumol Introduction: Filling the Innovation Gap in the Service Economy – A Multidisciplinary Perspective Faïz Gallouj and Faridah Djellal PART I: SERVICES AND INNOVATION: CONCEPTUAL AND ANALYTICAL FRAMEWORKS 1. Towards a Theory of Innovation in Services: A State of the Art Faïz Gallouj and Maria Savona 2. Innovation in Services: A New Paradigm and Innovation Model André Barcet 3. Services and Innovation and Service Innovation: New Theoretical Directions Jeremy Howells 4. The Two-sided Cost Disease and its Frightening Consequences William J. Baumol 5. The Environmental Crisis and the Economics of Services: The Need for Revolution Jean Gadrey PART II: THE NATURE OF INNOVATION IN SERVICES: SECTORAL ANALYSES AND CASE STUDIES 6. Innovation in Public Health Care: Diabetes Education in the UK Paul Windrum, Manuel García-Goñi and Eileen Fairhurst 7. The Economics of Knowledge Interaction and the Changing Role of Universities Cristiano Antonelli, Pier Paolo Patrucco and Federica Rossi 8. Innovation and Creative Services Ian Miles and Lawrence Green 9. Social Innovation, Social Enterprise and Services Denis Harrisson, Juan-Luis Klein and Paul Leduc Browne PART III: ORGANISATIONAL AND STRATEGIC PATTERNS FOR SERVICE INNOVATION 10. Different Types of Innovation Processes in Services and their Organisational Implications Marja Toivonen 11. Service Innovation: Development, Delivery and Performance Joe Tidd and Frank M. Hull 12. The Toilsome Path of Service Innovation: The Effects of the Law of Low Human Multi-task Capability Jon Sundbo 13. Customer Integration in Service Innovation Bo Edvardsson, Anders Gustafsson, Per Kristensson and Lars Witell 14. Collaborative Innovation in Services Christiane Hipp 15. Knowledge Regimes and Intellectual Property Protection in Services: A Conceptual Model and Empirical Testing Knut Blind, Rinaldo Evangelista and Jeremy Howells PART IV: INNOVATION IN SERVICES AND THROUGH SERVICES: IMPACT ANALYSES (GROWTH, PERFORMANCE, EMPLOYMENT AND SKILLS) 16. Innovation and Employment in Services Rinaldo Evangelista and Maria Savona 17. Innovation and Services: On Biases and Beyond Pascal Petit 18. How Important are Knowledge-Intensive Services for their Client Industries? An Assessment of their Impact on Productivity and Innovation José A. Camacho and Mercedes Rodriguez PART V: INNOVATION IN SERVICES AND NATIONAL AND INTERNATIONAL SPACES 19. Services Innovation in a Globalized Economy Peter Daniels 20. Outsourcing and Offshoring of Knowledge-Intensive Business Services: Implication for Innovation Silvia Massini and Marcela Miozzo 21. Innovation and Internationalization: A Dynamic Coupling for Business-to-Business Services Jean Philippe and Pierre-Yves Léo 22. The Role of Standards for Trade in Services: Hypotheses and First Insights Knut Blind 23. Global and National Cooperation in Service Innovation Xavier Vence and Alexandre Trigo 24. Entrepreneurship and Service Innovation: A Challenge for Local Development Marie-Christine Monnoyer-Longé 25. A Dominant Node of Service Innovation: London’s Financial, Professional and Consultancy Services Peter Wood and Dariusz Wójcik PART VI: INNOVATION IN SERVICES AND PUBLIC POLICY 26. Policy Frameworks for Service Innovation: A Menu-Approach Pim den Hertog and Luis Rubalcaba 27. The Innovation Gap and the Performance Gap in the Service Economies: A Problem for Public Policy Faridah Djellal and Faïz Gallouj PART VII: SERVICE INNOVATION: BEYOND SERVICE SECTORS 28. Service Innovation and Manufacturing Innovation: Bundling and Blending Services and Products in Hybrid Production Systems to Produce Hybrid Products John R. Bryson 29. A Customer Relationship Typology of Product Services Strategies Olivier Furrer 30. Innovation in Product-Related Services: The Contribution of Design Theory Sylvain Lenfle and Christophe Midler 31. Innovation in Construction Jan Bröchner Index
£244.00
Edward Elgar Publishing Ltd Creating Experiences in the Experience Economy
Book SynopsisCreating Experiences in the Experience Economy focuses on the creation of experience from a business perspective. In doing so, the book establishes a more solid foundation for making better and more complex analyses of experience creation, paving the way for the development of analytically based and innovative experiences in experience firms and institutions. The contributors emphasise that experience creation is not an easy task with a straightforward formula and examine how marketed experiences are constructed, developed and innovated.Presenting diverse and innovative perspectives, the contributors discuss and present models for how experiences are designed, produced and distributed. With its cross-disciplinary approach to experience creation, this fascinating study will appeal to researchers and academics of business administration, services, culture and tourism.Table of ContentsContents: 1. Introduction to Experience Creation Per Darmer and Jon Sundbo PART I: EXPERIENCE CREATION DESIGN 2. The Food and Eating Experience Jan Krag Jacobsen 3. Designing Innovative Video Games Erik Kristiansen 4. What makes Rome: ROME? A Curious Traveller’s Multisensory Analysis of Aspects of Complex Roman Experiences Bjørn Laursen PART II: MANAGEMENT OF EXPERIENCE CREATION 5. The Backstaging of Experience Production Jon Sundbo and Peter Hagedorn-Rasmussen 6. Entrepreneurs in Music: The Passion of Experience Creation Per Darmer 7. The Urban Innovation Network Geography of Leisure Experiences Flemming Sørensen 8. Experience Offerings: Who or What Does the Action? Connie Svabo PART III: CONSUMER PERCEPTION OF EXPERIENCE CREATION 9. Performing Cultural Attractions Jørgen Ole Bærenholdt, Michael Haldrup and Jonas Larsen 10. On Sense and Sensibility in Performative Processes Henriette Christrup 11. Experience Production by Family Tourism Providers Ann Hartl and Malene Gram Index
£105.00
Edward Elgar Publishing Ltd The Globalization of Retailing
Book SynopsisThis path-breaking collection, edited by two leading scholars in the field, brings together seminal contributions from the burgeoning multidisciplinary literature on the globalization of retailing. In addition to focusing on the retail corporations and their expansionary strategies, it explores the multi-faceted impacts of retail globalization on host economies and profiles the store and sourcing dimensions of transnational retail activity.These volumes are of particular interest to scholars in management and business studies, economic geography, development studies and economics, and more generally to all social scientists interested in the transformative role of retailing within the global economy.Trade Review‘This is an excellent compendium of the ongoing research into global retailing across a range of disciplines within the social sciences. . . the collection deserves a place on the bookshelf of academics who research and teach this interesting and rapidly emerging research field.’Table of ContentsContents: Volume I Acknowledgements Introduction Neil M. Coe and Neil Wrigley PART I RETAIL GLOBALIZATION: EARLY ASSESSMENTS 1. Alan Treadgold (1988), ‘Retailing without Frontiers: The Emergence of Transnational Retailers’ 2. Walter J. Salmon and André Tordjman (1989), ‘The Internationalisation of Retailing’ 3. A. Treadgold (1991), ‘The Emerging Internationalisation of Retailing: Present Status and Future Challenges’ 4. David E. Williams (1992), ‘Motives for Retailer Internationalization: Their Impact, Structure and Implications’ 5. John A. Dawson (1994), ‘Internationalization of Retailing Operations’ 6. Alan G. Hallsworth (1992), ‘Retail Internationalization: Contingency and Context?’ 7. Nicholas Alexander and Hayley Myers (2000), ‘The Retail Internationalisation Process’ PART II THE SURGE OF RETAIL FDI AND THE RETAIL REVOLUTION IN DEVELOPING COUNTRIES 8. Neil Wrigley (2000), ‘The Globalization of Retail Capital: Themes for Economic Geography’ 9. Neil M. Coe (2004), ‘The Internationalisation/Globalisation of Retailing: Towards an Economic-Geographical Research Agenda’ 10. Steve Burt and Leigh Sparks (2006), ‘Wal-Mart’s World’ 11. Thomas Reardon, C. Peter Timmer, Christopher B. Barrett and Julio Berdegué (2003), ‘The Rise of Supermarkets in Africa, Asia, and Latin America’ 12. Arieh Goldman (2001), ‘The Transfer of Retail Formats into Developing Economies: The Example of China’ 13. John Humphrey (2007), ‘The Supermarket Revolution in Developing Countries: Tidal Wave or Tough Competitive Struggle?’ PART III SCOPING AND THEORISING THE EMERGING RETAIL TNC 14. John A. Dawson (2007), ‘Scoping and Conceptualising Retailer Internationalisation’ 15. Neil Wrigley, Neil M. Coe and Andrew Currah (2005), ‘Globalizing Retail: Conceptualizing the Distribution-based Transnational Corporation (TNC)’ 16. Neil M. Coe and Yong-Sook Lee (2006), ‘The Strategic Localization of Transnational Retailers: The Case of Samsung-Tesco in South Korea’ 17. Andrew Currah and Neil Wrigley (2004), ‘Networks of Organizational Learning and Adaptation in Retail TNCs’ 18. Mark Palmer (2005), ‘Retail Multinational Learning: A Case Study of Tesco’ 19. R. Shackleton (1998), ‘Exploring Corporate Culture and Strategy: Sainsbury at Home and Abroad during the Early to Mid 1990s’ PART IV INSTITUTIONAL PERSPECTIVES ON TRANSNATIONAL RETAIL 20. Michael Wortmann (2004), ‘Aldi and the German Model: Structural Change in German Grocery Retailing and the Success of Grocery Discounters’ 21. Suzanne J. Konzelmann, Frank Wilkinson, Charles Craypo and Rabih Aridi (2008), ‘The Export of National Varieties of Capitalism: The Cases of Wal-Mart and IKEA’ 22. Susan Christopherson and Nathan Lillie (2005), ‘Neither Global nor Standard: Corporate Strategies in the New Era of Labor Standards’ 23. Chris Tilly (2007), ‘Wal-Mart and Its Workers: NOT the Same All Over the World’ 24. Constanza C. Bianchi and Stephen J. Arnold (2004), ‘An Institutional Perspective on Retail Internationalization Success: Home Depot in Chile’ Name Index Volume II Acknowledgements An introduction by the editors to both volumes appears in Volume I PART I HOST ECONOMY AND DEVELOPMENTAL IMPACTS OF TRANSNATIONAL RETAIL A Frameworks for Analysis 1. John Dawson (2003), ‘Towards a Model of the Impacts of Retail Internationalisation’ 2. Neil M. Coe and Neil Wrigley (2007), ‘Host Economy Impacts of Transnational Retail: The Research Agenda’ B Impacts on Retail Competitiveness 3. Angela da Rocha and Luis Antonio Dib (2002), ‘The Entry of Wal-Mart in Brazil and the Competitive Responses of Multinational and Domestic Firms’ 4. Arieh Goldman, S. Ramaswami and Robert E. Krider (2002), ‘Barriers to the Advancement of Modern Food Retail Formats: Theory and Measurement’ 5. Cédric Durand (2007), ‘Externalities from Foreign Direct Investment in the Mexican Retailing Sector’ 6. Constanza Bianchi and Joaquin Mena (2004), ‘Defending the Local Market against Foreign Competitors: The Example of Chilean Retailers’ C Impacts on Supply Chains Dynamics 7. Thomas Reardon and Julio A. Berdegué (2002), ‘The Rapid Rise of Supermarkets in Latin America: Challenges and Opportunities for Development’ 8. Dave D. Weatherspoon and Thomas Reardon (2003), ‘The Rise of Supermarkets in Africa: Implications for Agrifood Systems and the Rural Poor’ 9. Neil M. Coe and Martin Hess (2005), ‘The Internationalization of Retailing: Implications for Supply Network Restructuring in East Asia and Eastern Europe’ 10. James J. Biles, Kevin Brehm, Amanda Enrico, Cheray Kiendl, Emily Morgan, Alexandra Teachout and Katie Vasquez (2007), ‘Globalization of Food Retailing and Transformation of Supply Networks: Consequences for Small-scale Agricultural Producers in Southeastern Mexico’ D Socio-cultural and Regulatory Impacts 11. Alex M. Mutebi (2007), ‘Regulatory Responses to Large-format Transnational Retail in South-east Asian Cities’ 12. Thomas Reardon and Rose Hopkins (2006), ‘The Supermarket Revolution in Developing Countries: Policies to Address Emerging Tensions Among Supermarkets, Suppliers and Traditional Retailers’ 13. Jos Gamble (2006), ‘Multinational Retailers in China: Proliferating “McJobs” or Developing Skills?’ 14. Darlene Miller (2006), ‘“Spaces of Resistance” – African Workers at Shoprite in Maputo and Lusaka’ PART II GLOBAL, REGIONAL AND RESPONSIBLE SOURCING BY TRANSNATIONAL RETAILERS 15. Catherine Dolan and John Humphrey (2000), ‘Governance and Trade in Fresh Vegetables: The Impact of UK Supermarkets on the African Horticulture Industry’ 16. Nebahat Tokatli (2008), ‘Global Sourcing: Insights from the Global Clothing Industry – The Case of Zara, a Fast Fashion Retailer’ 17. Thomas Reardon, Spencer Henson and Julio Berdegué (2007), ‘Procurement Strategies of Supermarkets to “Proactively Fast-Track Diffusion”’, Parts 3, 3.1 and 3.2 from, ‘“Proactive Fast-tracking” Diffusion of Supermarkets in Developing Countries: Implications for Market Institutions and Trade’ 18. Susanne Freidberg (2003), ‘Cleaning Up Down South: Supermarkets, Ethical Trade and African Horticulture’ 19. Alex Hughes (2005), ‘Corporate Strategy and the Management of Ethical Trade: The Case of the UK Food and Clothing Retailers’ PART III THE CONTESTED PROCESS OF MARKET ENTRY, EXPANSION AND EXIT BY TRANSNATIONAL RETAILERS 20. Nicholas Alexander and Barry Quinn (2002), ‘International Retail Divestment’ 21. Steve Burt, John Dawson and Leigh Sparks (2003), ‘Failure in International Retailing: Research Propositions’ 22. Neil Wrigley and Andrew Currah (2003), ‘The Stresses of Retail Internationalization: Lessons from Royal Ahold’s Experience in Latin America’ 23. Paul Jackson, Kamel Mellahi and Leigh Sparks (2004), ‘Shutting Up Shop: Understanding the International Exit Process in Retailing’ 24. Mark Palmer (2004), ‘International Retail Restructuring and Divestment: The Experience of Tesco’ 25. Susan Christopherson (2007), ‘Barriers to “US Style” Lean Retailing: The Case of Wal-Mart’s Failure in Germany’ Name Index
£473.00
Edward Elgar Publishing Ltd The Handbook of Innovation and Services: A
Book Synopsis`The Handbook of Innovation and Services is an exceptional volume. Its contributors, including Faiz Gallouj, William Baumol, Jean Gadrey, and Pascal Petit, are among the major thinkers in both the fields of the economics of services and the economics of innovation. Selected topics include the "cost disease", services innovation in the global economy, social innovation in the services, and innovation and employment in services. The book, I am sure, will become a standard reference volume in both these fields in the ensuing years.'---Edward Wolff, New York University, USAThis Handbook brings together 49 international specialists to address an issue of increasing importance for the world's post-industrial economies; innovation as it relates to services.Contemporary economies have two fundamental characteristics. Firstly, they are service economies in as much as services account for more than 70 per cent of the wealth and jobs in most developed countries. Secondly, they are innovation economies as recent decades have seen an unprecedented development of scientific, technological, organisational and social innovations. This Handbook expertly links these two major characteristics in order to investigate the role of innovation in services, an issue that until now has been inadequately explored and one that poses many theoretical and operational challenges. This comprehensive volume encompasses the views of eminent scholars from a range of disciplines including economics, management, sociology and geography, and draws on a number of different analytical and methodological perspectives.With its multi-disciplinary approach this Handbook will be an invaluable reference source for academics and students in the fields of economics, management and the geography of services and innovation. Public authorities and managers in the service sector will also find this book fascinating.Trade Review‘This book represents a significant step towards dealing with the lacuna constituted by the inadequacy of the literature on the services. And, as such, it approaches its task from a variety of directions.’ -- From the foreword by William J. Baumol, New York University, US‘The Handbook of Innovation and Services is an exceptional volume. Its contributors, including Faïz Gallouj, William Baumol, Jean Gadrey, and Pascal Petit, are among the major thinkers in both the fields of the economics of services and the economics of innovation. Selected topics include the “cost disease”, services innovation in the global economy, social innovation in the services, and innovation and employment in services. The book, I am sure, will become a standard reference volume in both these fields in the ensuing years.’ -- Edward Wolff, New York University, USTable of ContentsContents: Foreword William J. Baumol Introduction: Filling the Innovation Gap in the Service Economy – A Multidisciplinary Perspective Faïz Gallouj and Faridah Djellal PART I: SERVICES AND INNOVATION: CONCEPTUAL AND ANALYTICAL FRAMEWORKS 1. Towards a Theory of Innovation in Services: A State of the Art Faïz Gallouj and Maria Savona 2. Innovation in Services: A New Paradigm and Innovation Model André Barcet 3. Services and Innovation and Service Innovation: New Theoretical Directions Jeremy Howells 4. The Two-sided Cost Disease and its Frightening Consequences William J. Baumol 5. The Environmental Crisis and the Economics of Services: The Need for Revolution Jean Gadrey PART II: THE NATURE OF INNOVATION IN SERVICES: SECTORAL ANALYSES AND CASE STUDIES 6. Innovation in Public Health Care: Diabetes Education in the UK Paul Windrum, Manuel García-Goñi and Eileen Fairhurst 7. The Economics of Knowledge Interaction and the Changing Role of Universities Cristiano Antonelli, Pier Paolo Patrucco and Federica Rossi 8. Innovation and Creative Services Ian Miles and Lawrence Green 9. Social Innovation, Social Enterprise and Services Denis Harrisson, Juan-Luis Klein and Paul Leduc Browne PART III: ORGANISATIONAL AND STRATEGIC PATTERNS FOR SERVICE INNOVATION 10. Different Types of Innovation Processes in Services and their Organisational Implications Marja Toivonen 11. Service Innovation: Development, Delivery and Performance Joe Tidd and Frank M. Hull 12. The Toilsome Path of Service Innovation: The Effects of the Law of Low Human Multi-task Capability Jon Sundbo 13. Customer Integration in Service Innovation Bo Edvardsson, Anders Gustafsson, Per Kristensson and Lars Witell 14. Collaborative Innovation in Services Christiane Hipp 15. Knowledge Regimes and Intellectual Property Protection in Services: A Conceptual Model and Empirical Testing Knut Blind, Rinaldo Evangelista and Jeremy Howells PART IV: INNOVATION IN SERVICES AND THROUGH SERVICES: IMPACT ANALYSES (GROWTH, PERFORMANCE, EMPLOYMENT AND SKILLS) 16. Innovation and Employment in Services Rinaldo Evangelista and Maria Savona 17. Innovation and Services: On Biases and Beyond Pascal Petit 18. How Important are Knowledge-Intensive Services for their Client Industries? An Assessment of their Impact on Productivity and Innovation José A. Camacho and Mercedes Rodriguez PART V: INNOVATION IN SERVICES AND NATIONAL AND INTERNATIONAL SPACES 19. Services Innovation in a Globalized Economy Peter Daniels 20. Outsourcing and Offshoring of Knowledge-Intensive Business Services: Implication for Innovation Silvia Massini and Marcela Miozzo 21. Innovation and Internationalization: A Dynamic Coupling for Business-to-Business Services Jean Philippe and Pierre-Yves Léo 22. The Role of Standards for Trade in Services: Hypotheses and First Insights Knut Blind 23. Global and National Cooperation in Service Innovation Xavier Vence and Alexandre Trigo 24. Entrepreneurship and Service Innovation: A Challenge for Local Development Marie-Christine Monnoyer-Longé 25. A Dominant Node of Service Innovation: London’s Financial, Professional and Consultancy Services Peter Wood and Dariusz Wójcik PART VI: INNOVATION IN SERVICES AND PUBLIC POLICY 26. Policy Frameworks for Service Innovation: A Menu-Approach Pim den Hertog and Luis Rubalcaba 27. The Innovation Gap and the Performance Gap in the Service Economies: A Problem for Public Policy Faridah Djellal and Faïz Gallouj PART VII: SERVICE INNOVATION: BEYOND SERVICE SECTORS 28. Service Innovation and Manufacturing Innovation: Bundling and Blending Services and Products in Hybrid Production Systems to Produce Hybrid Products John R. Bryson 29. A Customer Relationship Typology of Product Services Strategies Olivier Furrer 30. Innovation in Product-Related Services: The Contribution of Design Theory Sylvain Lenfle and Christophe Midler 31. Innovation in Construction Jan Bröchner Index
£58.85
Edward Elgar Publishing Ltd Markets and Market Institutions: Their Origin and
Book SynopsisThe origin of markets is a central issue in economics and economic history, but until now there has been no definitive reference source on the subject. This authoritative collection fills the gap by reprinting key papers analysing the evolution of markets over the past millennium. These papers, written by leading scholars in the field, relate market development to urban growth, the spread of the credit system, and the evolution of capitalism. They show that markets did not evolve in a purely spontaneous fashion, but as part of the planned development of market centres by local landowners and business people. This volume, with an original introduction by the editor, will serve as an excellent reference tool to students, academics and practitioners interested in the broad field of economics and economic history, and market evolution in particular.Table of ContentsContents: Acknowledgements Introduction Mark Casson PART I MARKETS: ANTIQUE, CLASSICAL AND MEDIEVAL 1. Peter Temin (2002), ‘Price Behavior in Ancient Babylon’ 2. David W. Tandy (1997), ‘Early Movements of Goods and of Greeks’ 3. Joan M. Frayn (1993), ‘Commodities Sold in the Markets’ 4. George C. Maniatis (2000), ‘The Organizational Setup and Functioning of the Fish Market in Tenth-Century Constantinople’ 5. S.R.H. Jones (1993), ‘Transaction Costs, Institutional Change, and the Emergence of a Market Economy in Later Anglo-Saxon England’ 6. Richard H. Britnell (1993), ‘Markets and Rules’ 7. Christopher Dyer (1989), ‘The Consumer and the Market in the Later Middle Ages’ PART II INTERNATIONAL MARKETS: MERCHANTS AND MIDDLEMEN 8. Alwyn A. Ruddock (1951), ‘The Organization of Trade’ 9. Om Prakash (2004), ‘The Indian Maritime Merchant, 1500–1800’ 10. Hugo van Driel (2003), ‘The Role of Middlemen in the International Coffee Trade Since 1870: The Dutch Case’ PART III MARKETS AND URBAN CITIES 11. Robert Sabatino Lopez (1964), ‘Market Expansion: The Case of Genoa’ 12. James M. Murray (2005), ‘Wool, Cloth, and Gold’ 13. Clé Lesger (2006), ‘Amsterdam and the Organization of Trade’ 14. David Alexander (1970), ‘Aspects of a Changing Retail Market’ PART IV MARKET REGULATION: THE INSTITUTIONAL FRAMEWORK 15. Gary Richardson (2004), ‘Guilds, Laws, and Markets for Manufactured Merchandise in Late-Medieval England’ 16. Ronald F. Homer (2002), ‘The Pewterers’ Company’s Country Searches and the Company’s Regulation of Prices’ 17. Amanda McLeod (2008), ‘Quality Control: The Origins of the Australian Consumers’ Association’ PART V MARKET INTEGRATION AND PRICE CONVERGENCE 18. Carol H. Shiue and Wolfgang Keller (2007), ‘Markets in China and Europe on the Eve of the Industrial Revolution’ 19. David S. Jacks (2006), ‘What Drove 19th Century Commodity Market Integration?’ 20. Barry K. Goodwin, Thomas J. Grennes and Lee A. Craig (2002), ‘Mechanical Refrigeration and the Integration of Perishable Commodity Markets’ PART VI MARKETS, FAIRS AND RURAL DEVELOPMENT 21. S.R. Epstein (1994), ‘Regional Fairs, Institutional Innovation, and Economic Growth in Late Medieval Europe’ 22. James Masschaele (1997), ‘The Quest for Markets’ 23. Margaret Spufford (1984), ‘Introduction’ 24. R.W. Hoyle (2007), ‘New Markets and Fairs in the Yorkshire Dales, 1550–1750’ 25. Patrick O’Flanagan (1985), ‘Markets and Fairs in Ireland, 1600–1800: Index of Economic Development and Regional Growth’ 26. Ian D. Whyte (1979), ‘The Growth of Periodic Market Centres in Scotland 1600–1707’ 27. John R. Walton (1984), ‘The Rise of the Agricultural Auctioneering in Eighteenth- and Nineteenth-Century Britain’ 28. Polly Hill (1966), ‘Notes on Traditional Market Authority and Market Periodicity in West Africa’ PART VII THE SOCIAL LIMITS TO MARKET OPERATION: IMPROPRIETY AND CORRUPTION 29. Ruth Mazo Karras (1989), ‘The Regulation of Brothels in Later Medieval England’ 30. A.J. Arnold and J.M. Bidmead (2008), ‘Going “to Paradise by Way of Kensal Green”: A Most Unfit Subject for Trading Profit’ 31. Charles R. Mayes (1957), ‘The Sale of Peerages in Early Stuart England’
£337.00
Edward Elgar Publishing Ltd Trade and the Environment: Economic, Legal and
Book SynopsisTrade and the Environment presents the most important published articles and papers which are essential to an understanding of the complex interrelationship between trade and the environment - an area which reflects the increasing concern about the protection of the earth's environment and natural resources.The book examines the subject from three perspectives. The first section offers an economic analysis of the trade and environment relationship, including the problems of cost and the methodological approaches to analyses of trade and environment; and exploration of how international and national trade and environment policies affect each other and an investigation of how firms and corporations adjust their strategies to respond to environmental regulation. The second section, which is devoted to the legal aspects of the conflict between trade and environmental policies, explores the implications of existing international trade agreements for good environmental practice and investigates the effects of national environmental laws on international trade. The final section is concerned with government policy and the way in which national governments construct international 'regimes' which affect the interplay between trade liberators and environmental regulators.Trade and the Environment provides a clear insight into an area of current concern and points to future issues in the rapidly emerging trade and environment regime.Trade Review'The papers are summarised in a concise and very readable introductory essay. . . . this book represents a well-chosen and comprehensive selection of articles from the rapidly growing literature on trade and the environment, and contains everything necessary for the reader who looks for a holistic overview of the entire issue.' -- Till Stoll, The Economic JournalTable of ContentsContents: Introduction (A.M. Rugman and J.J. Kirton) Part I: Economic Perspectives Part II: Legal Perspectives Part III: Policy Perspectives Name Index
£262.00
Edward Elgar Publishing Ltd The Economic Theory of Auctions
Book SynopsisThis major two volume collection presents some of the most influential theoretical and empirical papers on the economic theory of auctions.Auction theory has been the basis of fundamental theoretical work in industrial economics, public economics, labour economics and finance, and has helped the understanding of price formation in markets. There has recently been an explosion of interest in its practical applications, especially in organising the sale of government assets (for example, treasury bonds, radio spectrum licenses, and firms to be privatised) and in developing new markets for electricity and transport. Because auctions are such simple and well defined environments, they provide a valuable testing ground for economic theory that has been increasingly exploited in empirical work.The book will also include important previously unpublished papers by P.R. Milgrom, R. Weber and A. Ortega-Reichert, and other hard-to-find papers by W. Vickery and others.Trade Review'Auctions play a crucial role in the allocation of resources in many industries. Paul Klemperer's very careful selection of topics and papers will be of tremendous help to the student, researcher and practitioner. From the classics of the sixties (Vickrey, Ortega-Reichert, Wilson) to the most recent advances, this two volume collection performs a real public service.' -- Jean Tirole, Institut d'Economie Industrielle, University of Toulouse, France'Auction theory has been a great success story for the economics profession. Not only has the theory proved to be intellectually engaging, it has turned out to be remarkably relevant in practice. In these two volumes, Paul Klemperer has gathered some of the most influential papers and introduced them with a fine survey of the literature. The volumes make a superb reference collection.' -- Eric Maskin, Harvard University, US'Auction theory is the big success of game theory. Billions of dollars currently change hands in auctions designed by game theorists to fit the special circumstances of the sale. Paul Klemperer, himself a leading contributor to auction theory, has now put together his choice of the most significant papers in the field. Anybody who cares about auctions will want it on his shelf.' -- Ken Binmore, University College London, UK'The valuable collection edited by Paul Klemperer contains the most important original papers in the field, including all but two of the articles cited in this essay. His introductory chapter is a comprehensive, well-organised and up-to-date survey of the literature on auctions. In addition to a comprehensive bibliography, key papers are listed by section, providing an invaluable guide to the literature for individual study. Four appendices elaborate technical details and provide numerical examples.' -- Michael Carter, Reader's Guide to the Social SciencesTable of ContentsContents: Acknowledgements • Foreword Volume I: Part I: Introduction to the Papers 1. Paul Klemperer (1999), ‘Auction Theory: A Guide to the Literature’ Part II: Early Literature 2. William Vickrey (1961), ‘Counterspeculation, Auctions, and Competitive Sealed Tenders’ 3. William Vickrey (1962), ‘Auction and Bidding Games’ 4. James H. Griesmer, Richard E. Levitan and Martin Shubik (1967), ‘Toward a Study of Bidding Processes Part IV- Games with Unknown Costs’ 5. Simon Board and Paul Klemperer (1999), ‘A Note on Ortega Reichert’s “A Sequential Game with Information Flow”’ 6. Armando Ortega Reichert (1968), ‘A Sequential Game with Information Flow’ 7. Robert B. Wilson (1969), ‘Competitive Bidding With Disparate Information’ Part III: Introduction to the Recent Literature 8. R. Preston McAfee and John McMillan (1987), ‘Auctions and Bidding’ 9. Eric S. Maskin and John G. Riley (1985), ‘Auction Theory with Private Values’ Part IV: The Basic Analysis of Optimal Auctions, Revenue Equivalence, and Marginal Revenues 10. Roger B. Myerson (1981), ‘Optimal Auction Design’ 11. John G. Riley and William F. Samuelson (1981), ‘Optimal Auctions’ 12. Jeremy Bulow and John Roberts (1989), ‘The Simple Economics of Optimal Auctions’ Part V: Risk Aversion 13. Eric Maskin and John Riley (1984), ‘Optimal Auctions with Risk Averse Buyers’ 14. Steven Matthews (1987), ‘Comparing Auctions for Risk Averse Buyers: A Buyer’s Point of View’ Part VI: Correlation and Affiliation 15. Paul R. Milgrom and Robert J. Weber (1982), ‘A Theory of Auctions and Competitive Bidding’ 16. Jacques Crémer and Richard P. McLean (1985), ‘Optimal Selling Strategies Under Uncertainty for a Discriminating Monopolist When Demands are Interdependent’ 17. Dan Levin and James L. Smith (1996), ‘Optimal Reservation Prices in Auctions’ Part VII: Asymmetries A Private Value Differences 18. R. Preston McAfee and John McMillan (1989), ‘Government Procurement and International Trade’ 19. Eric Maskin and John G. Riley (1996), ‘Asymmetric Auctions’ B Almost Common Values 20. Sushil Bikhchandani (1988), ‘Reputation in Repeated Second-Price Auctions’ 21. Paul Klemperer (1998), ‘Auctions with Almost Common Values: The ‘Wallet Game’ and its Applications’ C Information Advantages 22. Paul Milgrom and Robert J. Weber (1982), ‘The Value of Information in a Sealed-Bid Auction’ Part VIII: Entry Costs, and the Number of Bidders A Endogenous Entry of Bidders 23. Dan Levin and James L. Smith (1994), ‘Equilibrium in Auctions with Entry’ 24. Richard Engelbrecht-Wiggans (1993), ‘Optimal Auctions Revisited’ 25. Steven Matthews (1984), ‘Information Acquisition in Discriminatory Auctions’ 26. Michael J. Fishman (1988), ‘A Theory of Preemptive Takeover Bidding’ B The Value of Additional Bidders 27. Jeremy Bulow and Paul Klemperer (1996), ‘Auctions Versus Negotiations’ C Information Aggregation with Large Numbers of Bidders 28. Robert Wilson (1977), ‘A Bidding Model of Perfect Competition’ 29. Paul R. Milgrom (1981), ‘Rational Expectations, Information Acquisition, and Competitive Bidding’ Part IX: Collusion 30. Marc S. Robinson (1985), ‘Collusion and the Choice of Auction’ 31. R. Preston McAfee and John McMillan (1992), ‘Bidding Rings’ 32. Kenneth Hendricks and Robert H. Porter (1989), ‘Collusion in Auctions’ Name Index Volume II: Part X: Multiple Units A Optimal 1. Eric Maskin and John Riley (1989), ‘Optimal Multi-unit Auctions’ 2. Thomas R. Palfrey (1983), ‘Bundling Decisions by a Multiproduct Monopolist with Incomplete Information’ B Simultaneous 3. Robert Wilson (1979), ‘Auctions of Shares’ 4. Kerry Back and Jaime F. Zender (1993), ‘Auctions of Divisible Goods: On the Rationale for the Treasury Experiment’ 5. James J. Anton and Dennis A. Yao (1992), ‘Coordination in Split Award Auctions’ 6. Paul D. Klemperer and Margaret A. Meyer (1989), ‘Supply Function Equilibria in Oligopoly Under Uncertainty’ 7. Robert G. Hansen (1988), ‘Auctions with Endogenous Quantity’ C Sequential 8. Paul R. Milgrom and Robert J. Weber (1982), ‘A Theory of Auctions and Competitive Bidding, II’ 9. Jeremy Bulow and Paul Klemperer (1994), ‘Rational Frenzies and Crashes’ 10. R. Preston McAfee and Daniel Vincent (1993), ‘The Declining Price Anomaly’ 11. Robert J. Weber (1983), ‘Multi-Object Auctions’ Part XI: Royalties, Incentive Contracts, and Payments for Quality 12. John G. Riley (1988), ‘Ex Post Information in Auctions’ 13. Jean-Jacques Laffont and Jean Tirole (1987), ‘Auctioning Incentive Contracts’ 14. Yeon-Koo Che (1993), ‘Design Competition through Multidimensional Auctions’ Part XII: Double Auctions, Etc A Double Auctions 15. Kalyan Chatterjee and William Samuelson (1983), ‘Bargaining under Incomplete Information’ 16. Robert Wilson (1985), ‘Incentive Efficiency of Double Auctions’ 17. Aldo Rustichini, Mark A. Satterthwaite and Steven R. Williams (1994), ‘Convergence to Efficiency in a Simple Market with Incomplete Information’ 18. R. Preston McAfee (1992), ‘A Dominant Strategy Double Auction’ B Related Two-Sided Trading Mechanisms 19. Roger B. Myerson and Mark A. Satterthwaite (1983), ‘Efficient Mechanisms for Bilateral Trading’ 20. Peter Cramton, Robert Gibbons and Paul Klemperer (1987), ‘Dissolving a Partnership Efficiently’ Part XIII: Other Topics A Budget Constraints 21. Yeon-Koo Che and Ian Gale (1998), ‘Standard Auctions with Financially Constrained Bidders’ B Externalities between Bidders 22. Philippe Jehiel and Benny Moldovanu (1996), ‘Strategic Nonparticipation’ C Jump Bidding 23. Christopher Avery (1998), ‘Strategic Jump Bidding in English Auctions’ D War of Attrition 24. Jeremy Bulow and Paul Klemperer (1999), ‘The Generalized War of Attrition’ E Competing Auctioneers 25. R. Preston McAfee (1993), ‘Mechanism Design by Competing Sellers’ Part XIV: Testing the Theory A Empirical 26. Jean-Jacques Laffont (1997), ‘Game Theory and Empirical Economics: The Case of Auction Data’ B Experimental 27. John H. Kagel (1995), ‘Auctions: A Survey of Experimental Research’ Name Index
£603.00
