Medical administration and management Books

Book SynopsisThe Juran Prescription identifies the practical steps needed if clinicians are to build a quality program tailored to their individual organizations. Based on the highly effective management techniques of renowned Dr. Joseph Juran, this book outlines management strategies, techniques, and skills that are essential in transforming health care organizations. The author examines the principle at the heart of Juran''s teachings--Total Quality Management--as reflected in such impressive management innovations as outcomes measurement, guidelines for practice, reengineering, and patient-focused care.Table of ContentsForeword 1: New Skills for Clinical Leaders 2. The Basic Physiology of Quality 3. A Sampler of Success Stories 4. Measuring Care and Managing Variation 5. Planning and Designing Care Processes 6. Practice and Outcomes Improvment 7. Implementing Quality Management in Clinical Settings(Robert Halder, M.D.) 8. Strategic Planning for Clinical Quality and Performance Conclusion: Panacea, Placebo, or the Right Prescription?

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Book SynopsisDiscover The Six Dimensions of Health Systems That Can TransformYour Medical Practice The New Health Partners is an essential handbook for physicians whowant to reshape their practices to prosper within the managed careenvironment. This key resource offers a blueprint for helpingphysicians, medical directors, and administrators create the neededpartnerships and cooperative business alliances, put in place thebest practices that will maximize accountability, and, ultimately,achieve success in disease management. Steve Prather''s book encapsulates the key forces in health caretoday. If followed, his practical solutions will dramaticallychange the way we organize and deliver care.--Henry G. Walker,president and CEO, Providence/Health SystemTrade Review"Steve Prather's book encapsulates the key forces in health caretoday. If followed, his practical solutions will dramaticallychange the way we organize and deliver care." --Henry G. Walker,president and CEO, Providence/Health System "Prather has written a book full of helpful insights, tips, andexamples for those trying to make sense of the leadershipopportunity facing doctors today and tomorrow. His strategies andstories can help those who lead physician practice today and guidethose who teach tomorrow's doctors." --Paul Batalden, professor anddirector, Health Care Improvement Leadership Development Center forthe Evaluative Clinical Sciences, Dartmouth Medical School "I urge the leaders of health care systems to read and study thisenlightening book together. And, since integration, alignment,improvement, teamwork, and partnering are relevant activities atall levels of an organization, it would be wise for leaders toencourage and enable the many natural work groups in theirorganization to similarly study, digest, and adapt the richknowledge available in [this book]. Doing so will produce a muchmore effective and competitive health care system." --From theforeword by James S. Roberts, senior vice president, physicianleadership, VHA, Inc. "Using his vast experience and keen insight, Steve Prather presentsexciting concepts and practices that will contribute greatly to theimprovement of the delivery and quality of clinical care into thenext millennium-a major concern for all health care leaders." --DanS. Wilford, president, Memorial Hermann Healthcare SystemTable of ContentsJames S. Roberts 1. Serving a Changing Society 2. Making Systems Work 3. The Six Dimensions of Physician Leadership 4. The Second Dimension: Aligned Incentives Reward the ClinicalBehavior You Want 5. The Third Dimension: Improving the Process of Care and theClinical Outcome with CPI 6. The Fourth Dimension: High-Performance Teams ThroughInterdepAndence and Learning 7. The Fifth Dimension: Partnering with the Family 8. The Sixth Dimension: Partnering with the Community 9. Building an Infrastructure for Learning 10. Implementing a Project to Manage a Disease State 11. Practices Accountable for Quality 12. Partnering with Business: A Competitive Strategy or a SurvivalNecessity 13. Building for a Healthy Community 14. The Curriculum for Change 15. A Concluding Message

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Book SynopsisAn AHA Press/Jossey-Bass Resource Untapped Options is an invaluable resource for health care leaderswho want to help their organizations succeed. Bea Northcott andJanette Helm, experts in the field of health care management, havecreated a practical approach that explores how human resources andmarketing managers can combine forces and work together to createmission, vision, and values statements that will drive a commonstrategy to organizational excellence. Step-by-step, Northcott andHelm show how to implement this innovative approach that, once inplace, will contain costs, bolster employee satisfaction andproductivity, and increase customer satisfaction.

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Book SynopsisBeyond the Checklist argues that lives could be saved and patient care enhanced by adapting the relevant lessons of aviation safety and teamwork.Trade ReviewAn excellent account of the history of crew resource management (CRM), its virtues, and how it's supposed to work, the book also delivers an eye-popping look beyond the supposedly sterile drapes in some of the United States’ most prestigious hospitals. Approximately 100,000 patients die in the U.S. every year as a result of medical mistakes, and some of the behavior that goes on in the U.S. healthcare system, as described in the book, is appalling. 'Health care needs... a radical cultural transformation, like the one that has taken place in aviation over the past 30 years,’ the authors argue persuasively. Three positive case studies show that it can be done. -- Jan W. Steenblik * Air Line Pilot *This book is full of information from air investigations and interesting facts. The first flight attendants, for example, had to be registered nurses in case any passengers became unwell. It shows that the everyday implementation of such things as checklists is part of a commitment by an industry to change the way it works. This commitment comes through leadership, but involves all the team, and is key for a nursing audience. -- Dan Wolstenholme * Nursing Standard *Table of ContentsForeword by Captain Chesley "Sully" SullenbergerIntroduction 1 History of Crew Resource Management 2 Communication 3 Case Study: Maimonides Medical Center 4 Team Building 5 Case Study: Osher Clinical Center for Complementary and Integrative Medical Therapies 6 Workload Management 7 Case Study: Interprofessional Education and Practice at the University of Toronto 8 Threat and Error Management 9 Why CRM Worked 10 The Problems in Medicine 11 ConclusionAppendix: Maimonides Medical Center Code of Mutual RespectGlossary Notes Index

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Book SynopsisThe U.S. healthcare system is now spending many millions of dollars to improve patient safety and inter-professional practice. Nevertheless, an estimated 100,000 patients still succumb to preventable medical errors or infections every year. How can health care providers reduce the terrible financial and human toll of medical errors and injuries that harm rather than heal? Beyond the Checklist argues that lives could be saved and patient care enhanced by adapting the relevant lessons of aviation safety and teamwork. In response to a series of human-error caused crashes, the airline industry developed the system of job training and information sharing known as Crew Resource Management (CRM). Under the new industry-wide system of CRM, pilots, flight attendants, and ground crews now communicate and cooperate in ways that have greatly reduced the hazards of commercial air travel.The coauthors of this book sought out the aviation professionals who made this transformation possible.Trade ReviewAn excellent account of the history of crew resource management (CRM), its virtues, and how it's supposed to work, the book also delivers an eye-popping look beyond the supposedly sterile drapes in some of the United States’ most prestigious hospitals. Approximately 100,000 patients die in the U.S. every year as a result of medical mistakes, and some of the behavior that goes on in the U.S. healthcare system, as described in the book, is appalling. 'Health care needs... a radical cultural transformation, like the one that has taken place in aviation over the past 30 years,’ the authors argue persuasively. Three positive case studies show that it can be done. -- Jan W. Steenblik * Air Line Pilot *This book is full of information from air investigations and interesting facts. The first flight attendants, for example, had to be registered nurses in case any passengers became unwell. It shows that the everyday implementation of such things as checklists is part of a commitment by an industry to change the way it works. This commitment comes through leadership, but involves all the team, and is key for a nursing audience. -- Dan Wolstenholme * Nursing Standard *Table of ContentsForeword by Captain Chesley "Sully" SullenbergerIntroduction 1 History of Crew Resource Management 2 Communication 3 Case Study: Maimonides Medical Center 4 Team Building 5 Case Study: Osher Clinical Center for Complementary and Integrative Medical Therapies 6 Workload Management 7 Case Study: Interprofessional Education and Practice at the University of Toronto 8 Threat and Error Management 9 Why CRM Worked 10 The Problems in Medicine 11 ConclusionAppendix: Maimonides Medical Center Code of Mutual RespectGlossary Notes Index

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Book SynopsisTo cut costs and maximize profits, hospitals in the United States and many other countries are outsourcing such tasks as cleaning and food preparation to private contractors. In Cleaning Up, the first book to examine this transformation in the healthcare industry, Dan Zuberi looks at the consequences of outsourcing from two perspectives: its impact on patient safety and its role in increasing socioeconomic inequality. Drawing on years of field research in Vancouver, Canada as well as data from hospitals in the U.S. and Europe, he argues that outsourcing has been disastrous for the cleanliness of hospitalsleading to an increased risk of hospital-acquired infections, a leading cause of severe illness and deathas well as for the effective delivery of other hospital services and the workers themselves. Zuberi's interviews with the low-wage workers who keep hospitals running uncover claims of exposure to near-constant risk of injury and illness. Many report serious concerns about Trade ReviewCleaning Up affords its readers crucial insight into the healthcare industry, closely examining thesocial and economic costs of profit-driven healthcare. Healthcare policy affects so many people:workers, patients, and all of their families. Zuberi succeeds in proving his point: it is time to take actionto improve our healthcare system. -- Michelle A. Dressner * Monthly Labor Review *A book like this could easily read as a litany of woe and injustice, but the finalchapter, simply titled Cleaning Up, seeks to provide a roadmap forward thataddresses HAIs and worker justice....The book is written in an engaging and polemical style and the subject matterlends itself to catchy chapter titles and by-lines. -- Shaun Ryan * Journal of Industrial Relations *Researchers sensitive to the plight of low-wage workers in advancedindustrialized economies have long sought to convey the magnitude ofthe problem by retelling sorrowful tales of worker exploitation. Sadly,even their most sympathetic readers have numbed to these accounts.Author Dan Zuberi has found a clever way to transcend this apathy inhis new monograph based on about 100 interviews plus behind-the-scenes observations of the impact of hospital support staff outsourcingon patients and workers. -- Adam Seth Litwin * Work and Occupations *While this empirically informed book makes for a quick and easy read, it is both informative and thought-provoking. Zuberi's book provides a wealth of evidence that the outsourcing of hospital jobs has resulted in deteriorating working conditions and that, in turn, such conditions are the cause of an increase in hospital acquired infections....undoubtedly a valuable addition to the literature on the quality of care in hospitals and its links to the privatisation and out-sourcing of healthcare services. -- Eleanor K. Johnson * Sociology of Health and Illness *Table of Contents1. "Stuff Gets Missed": An Introduction to a Growing Health Care Crisis2. Germs, Blood, and Cost-Cutting: The Daily Struggle to Keep Hospitals Clean3. Compromising Cleanliness: How Outsourcing Keeps Hospital Workers from Doing Their Jobs4. Untrained Workers, Unfit Managers5. Breaking Up the Team6. Down and Out in Vancouver: Struggling, Stressed, and Exhausted Hospital Support Workers7. Cleaning UpNotes References Index

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Book SynopsisThis book shows how medical schools and teaching hospitals can implement the University of Toronto's successful model for interprofessional medical education, providing a step-by-step guide for deans, faculty, administrators, and health care providers.Trade ReviewThe real value of this book is as a highly practical guide for those individuals and organizations who are committed to making interprofessional education a reality... In addition to professional educatorsleaders of health care systems themselves can learn from this book as they work to transform their structures and cultures to support teamwork around patients at the point of care, ideally reinforcing what new hires are learning in well-designed interprofessional education programs rather than starting from scratch. -- Jody Hoffer Gittel * ILR Reivew *Table of Contents Introduction: Why a Toronto Model Workbook? 1. Getting Started 2. Structuring for Success 3. Building the Curriculum 4. Creating a Strong Education–Practice Interface 5. Thinking about Impact and Sustainability from the Start

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Book SynopsisThe New York Times bestselling author of Being Mortal and Complications reveals the surprising power of the ordinary checklist.We live in a world of great and increasing complexity, where even the most expert professionals struggle to master the tasks they face. Longer training, ever more advanced technologiesneither seems to prevent grievous errors. But in a hopeful turn, acclaimed surgeon and writer Atul Gawande finds a remedy in the humblest and simplest of techniques: the checklist. First introduced decades ago by the U.S. Air Force, checklists have enabled pilots to fly aircraft of mind-boggling sophistication. Now innovative checklists are being adopted in hospitals around the world, helping doctors and nurses respond to everything from flu epidemics to avalanches. Even in the immensely complex world of surgery, a simple ninety-second variant has cut the rate of fatalities by more than a third. In riveting stories, Gawande takes us f

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Book SynopsisEssentials of Pharmacy Management is an accessible introduction to management in an increasingly business-oriented environment. It provides a jump-start to leadership roles and career advancement.Trade Review"This introductory level book provides a foundation for pharmacy management...Pharmacy is more than clinical management of patients, it is a business, and this book details the basic aspects of running a pharmacy operation...Topics such as pricing, pharmacy layout, risk management, and personnel management are covered. Charts and case studies help illustrate the topics." Barbara L. Giacomelli, PharmD, MBA, Doody's Notes, May 2013. -- Barbara L. Giacomelli * Doody's Notes *"...it did highlight several areas that I hadn't first thought about, such as appraising readiness to become an entrepreneur...this book seems to cover most bases, as well as including self-test questions at the end of each chapter with answers at the end of the book, and cases to look through. Overall, if you are considering owning your own pharmacy, or managing one, in the future, then this book is a good starting point." Charlotte Goodwin, British Pharmaceutical Students Association, October 2012. -- Charlotte GoodwinTable of ContentsPart 1: Pharmacy Practice in Perspective. Part 2: Planning and Risk Management. Part 3: Accounting and Financial Management. Part 4: Marketing Strategies. Part 5: Organizing and Staffing the Pharmacy. Part 6: Pharmacy Operations Management.

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Book SynopsisManagement, Leadership and Entrepreneurship in Pharmacy provides the knowledge, skills and confidence to assume managerial and leadership roles throughout the pharmacy profession, and to unleash full entrepreneurial potential. It brings the principles of managerial sciences to the practice of pharmacy in diverse and modern day settings. The new book is split into four sections, the first focuses on the core concepts that apply to managers, leaders and entrepreneurs including emotional intelligence and conflict management. Section two summarises managerial competencies including traditional topics of inventory management and financial literacy, but also subjects such as workplace design and workflow management. Section three focuses on leadership competencies that transcend day-to-day managerial responsibilities such as leading change and addressing âwickedâ problems (such as sustainability). Section four focuses on innovation and entrepreneurship, exploring topics such as the p

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Book SynopsisThis collection of critical ideas relating organization science to operations and accomplishments in the health care environment provides a thematic guide for leaders, practitioners, academics and administrators. It pulls in a broad cross-section of perspectives on the important linkage of scholarship and practice with a solid global perspective.Table of ContentsList of Contributors. List of Reviewers. Dedication. Preface. Introduction. Demystifying and Improving Organizational Culture in Health Care. The Organization's Mission Statement: Give Up Hope or Resuscitate? A Search for Evidence-Based Recommendations. Enhancing the Cultural Competency of Health Care Organizations. The Role of Mission, Organizational Culture, and Cultural Competency in Furthering the Development of Health Care Organizations: A Commentary. Employee Engagement: A Prescription for Organizational Transformation. The Relationship between the Survey-Guided Assessment of Culture within Specific Nursing Work Groups and Readiness for Change. Achieving Organizational Change in Health Care through People and Culture: A Commentary. The Four C's of Leadership Development. Leadership and Organization Development in Health Care: Lessons from the Cleveland Clinic. The Evolving Leadership Development Agenda in Health Care: A Commentary. Addressing Dysfunctional Relations Among Health Care Teams: Improving Team Cooperation through Applied Organizational Theories. Characteristics of Positive Working Relationships between Nursing and Support Service Employees. The Impact of Supervisor–Subordinate Relationships on Nurses' Ability to Solve Workplace Problems: Implications for their Commitment to the Organization. Systems Approach to Address Incivility and Disruptive Behaviors in Health Care Organizations. Condition Critical: Intervening in Health Care Teams and Working Relationships: A Commentary. IT and Organization: A Delicate Partnership. Technological Iatrogenesis: The Manifestation of Inadequate Organizational Planning and the Integration of Health Information Technology. Hit Management Research and the Tip of the Iceberg: Setting a Research Agenda – A Commentary. E Pluribus Unum: Using Group Model Building with Many Interdependent Organizations to Create Integrated Health Care Networks. Health Care Organizations as “Patients”: Transforming the Fundamental OD Paradigm. Sustaining High Performance: Dynamic Balancing in an Otherwise Unbalanced System. Learning to Think Systemically about Health Care Systems: A Commentary. Concluding Remarks. Organization Development in Healthcare: Conversations on Research and Strategies. Advances in health care management. Advances in health care management. Copyright page.

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Book SynopsisReviews the advances on a variety of micro and macro health care management topics. Part of the "Advances in Health Care Management" series, this title showcases reviews of both empirical and conceptual research in specific areas of health care management.Table of ContentsList of Contributors. List of Reviewers. Introduction: The 2011 Biennial Review of Health Care Management. Context-Specific and/or Context-Free Challenges and Opportunities in Writing Scholarly Reviews in Health Care Management: A Conceptual Note. Organizing for Performance: What does the Empirical Literature Reveal about the Influence of Organizational Factors on Hospital Financial Performance?. Exploring the Relationship between Private Equity Ownership and Nursing Home Performance: A Review. Hospital Handoffs as Multifunctional Situated Routines: Implications for Researchers and Administrators. Transforming the Dominant Logic of Hospitals. Navigating Patient Navigation: Crossing Health Services Research and Clinical Boundaries. Determinants of Health Insurance Coverage Rates for Young Adults: An Analytical Literature Review. Evidence-Based Decision Making in Health Care Settings: From Theory to Practice. Text Messaging in Health Care: A Systematic Review of Impact Studies. Biennial Review of Health Care Management. Advances in health care management. Advances in health care management. Copyright page.

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Book SynopsisThis highly respected annual guide to healthcare trends will help you plan for the future. Written by an expert panel, Futurescan 2013 highlights eight key trends affecting healthcare organisations. The expert insight in these pages is supported by data from a survey of 625 healthcare leaders across the US.

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Book SynopsisThis groundbreaking book filters down the wealth of information on cybersecurity to the most relevant and highly applicable aspects for coaches, therapists, researchers and all other practitioners handling confidential client conversations and data. Whether working with clients online or face to face, practitioners today increasingly rely on the cyberspace as part of their practice. Through a solutions-focused lens, the book provides easy-to-apply practical advice and guidelines using non-technical language, enabling practitioners to mitigate the rising threat of cybercrime, which can no longer be ignored. By the last page the reader will have knowledge and awareness towards: securing devices, spotting financial fraud, mitigating the risks of online communications, operating more securely from a home office and handling a cyber event if one occurs.Clear, concise, and easy to follow, this guide is a pivotal resource for coaches, therapists, researcheTrade Review"Rapid technological change is fast-tracking the development and utilisation of digital innovations in applied psychological practice. The past five years have dramatically increased the digitisation of traditional psychological acts and services ranging from psychodiagnostics to e-Therapy/Coaching. These innovations aim to scale the availability of psychological services and increase accessibility for traditionally marginalised communities. COVID-19 has made these digital psychological services more than a novelty but established such as the norm. Psychological practitioners have adopted new technological approaches to their assessment and development practices to compensate for the barriers COVID-19 restrictions have placed on their traditional approaches to practice. However, are we aware of the challenges this new way of work poses to our practices and our clients? Do we know the risks that this new way of work poses for our clients' safety, security, and psychological well-being? And are our practices prepared for managing the risks associated with digital mental health services? In her new book, Alexandra explores the contemporary challenges, risks, and ethical dilemmas that digital mental health services pose to data security and client welfare. Specifically, she provides a practitioner friendly guide for managing digital client data, mitigating risks and securing your practice against cybercrime. Her book further attempts to enhance practitioners’ digital competence to ensure that you have a future-fit, resilient and digitally secured practice. This book is a ‘must’ for any therapist, psychologist, or coach venturing into the world of digital mental health."Prof Dr Llewellyn van Zyl, Extraordinary Professor in Positive Psychology, NWU"Nobody expects to be the victim of cybercrime or defrauded. Yet thousands become victims of cybercriminals each day. Imagine the feeling if criminals steal and leak your clients’ biggest secrets? The good news is that you can help prevent it from happening by reading this book. Alexandra, both a coach and cyberfraud expert herself, provides actionable and proven tips on how to ensure that you will not become the next victim of the criminals. Read this book - and learn from one of the best!"Mindaugas Kutkaitis, Fraud Prevention Expert, Financial Services"This book is a must-have for any coach, therapist or organizations handling sensitive data whose eyes glaze over when the word "cybersecurity" is mentioned! It’s jam packed with information and tips to ensure you’re safely and securely protecting your business and your clients’ confidentiality and information more broadly. It also helps you create a trusted and safe environment which is the foundation of a strong client relationship."Dr Suzy Green, D Psych (Clin) MAPS, The Positivity Institute - Founder & CEO "Whether we like it or not, cybersecurity should be part of our lives in this time and age in which cybercrime is proliferating. In a solution-focused approach, Alexandra Fouracres describes how to navigate this new challenge in an effective and inspiring manner. This book should be read by all practitioners."Dr Itai Ivtzan, School Director, School of Positive Transformation"A fascinating book which is an essential read for those of us who work in digital environments as coaches, mentors and consultants. Alexandra helps identify the current risks and what individuals and coaching businesses can do to protect themselves, their clients and their business from viruses, scams, data theft and other online risks."Prof Jonathan Passmore, Professor of Coaching & Behavioural Change & Director, Henley Centre for Coaching & Behavioural Change "As psychologists bound by a code of ethics, we are all aware of the need to ensure the confidentiality of our clients and data security relating to our practice. However, few of us are experts in this area. In this book, Alexandra brings together her experience as a fraud intelligence and prevention manager and a coaching psychologist to inform and support practitioners' awareness of risks, prevention and compliance strategies and the ability to detect and react to potential breaches. Having recently worked with the British Psychological Society to establish standards for Chartership in Coaching Psychology, I'm confident that this book will help those within our particular domain of practice to understand and meet standards relating to client confidentiality and compliance with data privacy legislation." Dr Marie Stopforth CPsychol. AFBPsS"We all need to realize, that the cyber security challenge will not be solved by any single actor, service provider or authority. Everybody needs to take actions and show responsibility and contribute to a joint defence against the dark. We need to consider, how it would feel if our lack of security, led to a client falling victim to a cyber crime. I have experienced, myself, how a therapist got his computer infected with malware and in the beginning unknowingly leaked customers sensitive information, and after I informed him, kept leaking data, simply caused by a lack of understanding and knowledge of how to handle the situation. Therefore, this book is like rain in a desert."Sune Gabelgård, Head of Financial Crime Prevention, MobilePay"This book gives the reader a non-nonsense, digestible way for therapists and coaches to approach IT security. It shows the reader that with sensible, attainable behaviours it is possible to minimise risks for both themselves their valued clients, as well as practical examples to learn from. It reinforces an important message, that good digital hygiene is becoming less about raw technology and more about a holistic, defensive mindset."Sean Henley, Technology Strategy & Resilience Manager, Financial Services "Cybersecurity... Oftentimes people will get intimidated by this term. That is something for the 'IT Expert' to sort out, not me. No one will actually try to attack my information or account. That is for the 'big companies'. That is a misconception this book will help clear up. It really can happen to us all. With the tools and information given to you in this book, you will realize there is in fact a lot you can do yourself. The book will also show, you do not need to be an 'IT Expert' to secure yourself and your business. Take the opportunity to read this book. It will be an eye opener."H. Erik Inberg, Senior Technical Manager, Support & Projects"This reassuring, practical and informative guide to coach and therapist cyber-security, focused on how to protect client data, is long overdue. Alexandra has a knack of presenting what could otherwise be a complicated diet of ideas in a wholly digestible format. In straightforward, encouraging language, she raises practitioner awareness of potential issues, improving competence and confidence in preventing fraud, promoting security online, carefully considering ethical practice and always looking for the best outcomes for both practitioner and client. Every coach and therapist needs to read this book."Ruth Hughes, Course Director, Cambridge Coaching Certificate Programme "Understanding the psychology behind cybersecurity, is to understand one of the biggest threats to the economical world as we know it today. As a cyber security professional, I have at first hand seen not only how well organised and imposing cyberattacks can be on enterprises and also how intimidating and debilitating it can be for people. One thing is the loss of money, the other and most important thing, is the impact it has on a human psyche, and how it can ruin lives, relationships and trust in the human race. Putting in place good cybersecurity is then the stepping stone for securing your practices and keeping clients safe."Kim Ottobrøker, Compliance specialist, Danish utility sector"Fraud and cybercrime are increasing problems, impacting all areas of society, and putting organizations as well as individuals at risk. Today, no one is safe, and anyone can become a target of criminals operating on a global scale. In this highly relevant book on Cybersecurity, Alexandra J.S Fouracres, shares her extensive knowledge about the subject with the reader and gives a thorough introduction to the concepts and how criminals operate. This book is highly recommended, as it provides the reader with the necessary tools and knowledge needed to avoid becoming a victim of fraud and cybercrime."Kristian E. Stephansen, Card Fraud Prevention ExpertTable of ContentsIntroduction 1. Cyber security is here to stay 2. Securing PCs and other devices 3. Networks, login credentials and embracing friction 4. Keeping communications confidential 5. Cyberattacks 6. Scams tailored to your profession 7. Payment fraud directed at your practice 8. Ethics and data 9. Case studies 10. Checklists and conclusions Afterword

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Book Synopsis''This book should rock Whitehall to its foundations.'' - Andy Burnham''This is crusading journalism at its best.'' - Lord OwenIn the 1970s and 1980s almost 5,000 people in the UK contracted HIV or hepatitis C after being infected by contaminated NHS blood products, including the notorious Factor VIII, yet no organisation or individual has ever been held to account. So far, more than 2,800 are known to have died, while tens of thousands more lives have been destroyed in the families of those affected.Caroline Wheeler has been reporting on this scandal - the worst treatment disaster in the history of the NHS - for over two decades. She has been integral to the campaign for justice for the victims and their families, and played a pivotal role in persuading Prime Minister Theresa May to agree to the infected blood inquiry in 2019, the findings of which are expected to be published in late 2023.Death in the Blood will be based Trade ReviewThis book should rock Whitehall to its foundations. It shows it was complicit in a criminal cover-up on an industrial scale lasting five decades. It should prompt major changes to the way Britain is run - starting with a duty of candour on all public servants. -- Andy Burnham, Mayor of Great ManchesterThis is crusading journalism at its best. Caroline Wheeler, a rookie reporter in Birmingham, hearing that contaminated blood transfusions had given hepatitis and HIV to a haemophiliac began to campaign for justice and has continued today as Political Editor of The Sunday Times. This book chronicles the long campaign, the denials and obstruction and why the Infected Blood Inquiry will soon bring some comfort to sufferers and their families. -- Lord OwenThis is the definitive analysis of the worst health scandal in British history. The terrifying lengths that the state went to to hide this outrage should chill us all. Wheeler's compassion in her approach to the horror she uncovered will stay with me forever. -- Professor Lucy Easthope, author of When the Dust SettlesCaroline shines a fierce light on the darkest of episodes. This is an important account based on years of meticulous investigation. It exposes the shame of how some of the most vulnerable were failed - and reveals the long fight to give a voice to those whose pain was silenced. -- Laura KuenssbergCaroline has been so supportive to the victims and survivors of the NHS contaminated blood scandal. She has been an integral part of our long fight for justice and enabled people like me to speak out with confidence, when there was little confidence before -- Ade Goodyear, former pupil at Treloar SchoolA gripping narrative, strengthened by Wheeler's longstanding connection to the story * Financial Times *Moving, angering * The Times *

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Book SynopsisThis updated third edition offers a comprehensive and comparative analysis of the technologies fueling the major life-enhancing improvements in healthcare globally, including the ingredients for their successful development and commercialisation. Based on solid research, it focuses on practical business strategy issues for executives and students.Trade Review'Understanding the dynamics of the medical device industry has been extremely important to me. Perhaps more than in any other sector, future medical devices, and the promises they hold for real solutions, represent the true intersection of high technology and health care. The information in this book provides a great understanding of this complex industry - the challenges of creating, improving, distributing and competing in this space. The materials included in this book provide an excellent foundation for anyone looking to solve healthcare problems with the incredible technology available today. I highly recommend it.' Kevin R. Sayer, President and CEO, Dexcom, Inc.'Anyone interested in the healthcare field, absolutely needs to read this book. The perspective across all aspects of our industry gives the reader a unique understanding of how it all fits together. As I read the book I felt like I was reliving my over 40 years in the industry. A must read for all of us in a company, building a company, or investing who are committed to making a difference for patients.' Mark Levin, Co-Founder and Partner, Third Rock Ventures'We are in the midst of a revolution that is transforming the pharma and biotech sectors, their strategies, business models, and revenue models. This revolution is breaking down the barriers between these two sectors, relabeling them both as 'life sciences', and calling for new models of discovery and commercialization. This new edition, written by industry experts, chronicles these changes to provide unique insights and learnings, and identifies the skill sets needed to help lead these sectors through revolutionary times.' John Maraganore, CEO, Alnylam Pharmaceuticals'This is an important and opportune time to study and understand the medical technology sector of the healthcare market. This book does an excellent job of simplifying this complicated subject into its unique elements, analyzing each in a clear, direct style that illuminates the key issues facing this rapidly changing industry. The discussion of the sources of, impediments to and changing attitude toward device innovation and regulation are particularly welcome. I recommend this astute analysis to healthcare executives, policymakers, investors, innovators and anyone else who wants to understand the critical importance and future direction of the medical technology industry and its innovation for patients around the world.' Michael Mussallem, Chairman and CEO, Edwards Life SciencesTable of Contents1. Product suppliers in the health care value chain Lawton Robert Burns; 2. The pharmaceutical sector Richard T. Evans and Scott Hinds; 3. The biotechnology sector – therapeutics Cary G. Pfeffer; 4. New venture creation in biotechnology Jason Rhodes and Lawton Robert Burns; 5. The medical device sector Kurt H. Kruger and Max A. Kruger; 6. Financing medtech innovation Justin Klein; 7. The healthcare information technology sector Adam C. Powell and John Glaser.

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Book SynopsisImplement change that fosters sustainable growth and better patient care Health care projects depend on astute management of change. But more than anything else, they depend on leaders who pay attention, who understand the importance of starting right, and who know how to launch projects that succeed.Table of ContentsList of Figures and Tables ix Preface xi Acknowledgments xvii The Author xix PART 1 Changing Health Care 1 Introduction: The Need for Change 2 Chapter 1: How Organizations Can Really Change 7 A Better Approach 9 From “Projects” to Change Events 14 Chapter 2: Criteria for an Initiative’s Success 19 Failure Rates 20 Doing the Right Thing Right 21 Appropriate Measures of Success 24 Careful Management of Risk 26 Chapter 3: Planning: Seeds of Success and Failure 31 A Time for Planning 32 Learning from Failure 35 PART 2 Select the Right Projects 41 Introduction: The Crowded Runway 42 Chapter 4: Identifying and Creating the Right Initiatives 47 Change Initiatives as Strategic Planning 48 Where Good Project Ideas Originate 53 Developing Project Concepts 55 Chapter 5: Selecting, Prioritizing, and Monitoring Change Initiatives 61 The Project and Portfolio Management Review Board 63 Criteria for Project Selection 66 Prioritizing Projects 72 Monitoring Projects 78 PART 3 Choose the Right People 83 Introduction: How Important Are Decisions about People? 84 Chapter 6: What You Are Looking For 89 Hard and Soft Skills 91 Crucial Conversations 94 Emotional Intelligence 98 Trust 100 Chapter 7: Assembling the Individuals for a Change Event 107 “Dunbar’s Number” for Change Teams 108 The Right Mixtures of People 110 Roles on the Team 113 The Right Number of Projects 120 The Project Management Human Capital Inventory 122 Do People Make a Team? 122 Chapter 8: Converting Individuals into a Project Implementation Team 125 Onboarding a Group 125 Beginning the Onboarding Process: Day Zero 127 The Next Step: Day One 128 Decisions and Tracking 130 Passion and Enthusiasm 132 Alignment 134 Trust 135 Chapter 9: The First Mile and Beyond 139 Index 145

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Book SynopsisPatient Safety and Healthcare Improvement at a Glance is a timely and thorough overview of healthcare quality written specifically for students and junior doctors and healthcare professionals. It bridges the gap between the practical and the theoretical to ensure the safety and wellbeing of patients.Table of ContentsContributors vii Preface xi Acknowledgements xii How to use your revision guide xiii Part 1 The essence of patient safety 1 1 Basics of patient safety 2Kaveh G. Shojania and Sukhmeet S. Panesar 2 Understanding systems 4Carl Macrae 3 Quality and safety 6Ranjit Singh and Gurdev Singh 4 Human factors 8Ken Catchpole 5 Teamwork and communication 12Sukhmeet S. Panesar, Sarah A. Salvilla, Martin Bromiley and Jane Reid 6 Reporting and learning from errors 14Tara Lamont 7 Research in patient safety 16Lilly D. Engineer and Peter Pronovost Part 2 Understanding and interpreting risk 19 8 Risk-based patient safety metrics 20Elizabeth Allen and Sukhmeet S. Panesar 9 Root cause analysis 24Donna Forsyth and Sundeep Thusu 10 Measuring safety culture 26Debra de Silva Part 3 Risks to patient care 31 11 Medication errors 32Sarah P. Slight, Tony Avery and David W. Bates 12 Surgical errors 36Sukhmeet S. Panesar, Bhupinder Mann, Rajan Madhok and Andrew Carson-Stevens 13 Diagnostic errors 40Ashley N. D. Meyer, Velma L. Payne, Hardeep Singh and Mark L. Graber 14 Maternal and child health errors 44Susan Leavitt Gullo and Pierre Barker 15 Slips, trips and falls 47Susan Poulton and Frances Healey 16 Patient safety in paediatrics 50Peter Lachman and Jane Runnacles 17 Technology in healthcare and e-iatrogenesis 54Kathrin M. Cresswell 18 Nosocomial infections 58Imran Qureshi and Sukhmeet S. Panesar 19 Mental health errors 60Amar Shah and Kevin Cleary 20 Patient safety in primary care 64Andrew Carson-Stevens and Adrian Edwards Part 4 Quality improvement 67 21 Improving the quality of clinical care 68Andrew Carson-Stevens and Maureen Bisognano 22 Science of improvement 70Clifford Norman and C. Jane Norman 23 Model for Improvement 74Clifford Norman and C. Jane Norman 24 Measurement for improvement 78Mike Davidge 25 Spread and sustainability of improvement 84Gareth Parry and Andrew Carson-Stevens 26 Quality improvement tools: visualisation 86Ashley Kay Childers and David M. Neyens 27 Quality improvement: assessing the system 88Ashley Kay Childers and David M. Neyens 28 Patient stories in improvement 90Aled Jones and Andrew Carson-Stevens 29 Leading change in healthcare 92Helen Bevan 30 Public narrative: story of self, us and now 96Jay D. Bhatt and Andrew Carson-Stevens 31 Planning an improvement project 98Lakshman Swamy and James Moses 32 Managing an improvement project 100Valerie P. Pracilio 33 Quality improvement in psychiatry 104Peter Klinger, Anthony Weiss and Eric Hazen 34 Quality improvement in intensive care 106Kevin D. Rooney 35 Quality improvement in obstetrics 108Gloria Esgebona 36 Quality improvement in surgery 110Shabnam Hafiz 37 Population health and improvement 112Mohammed Mustafa and Valerie P. Pracilio Further reading 114 Index 121

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Book SynopsisTable of ContentsIntroduction xvii Chapter 1 Healthcare IT and the Growing Need for AI Operations 1 A Brief History of AI and Healthcare 3 Healthcare IT Expansion and Growth 4 Data Overload 5 Digital Transformation of Healthcare 7 The Science of Healthcare Innovation 9 Artificial Intelligence in Healthcare 10 Healthcare IT Operations 14 AIOps Platform Strategy 18 Platform Types 19 Customer Experience and AIOps 20 AIOps Considerations and Goals 22 Summary 23 Chapter 2 AI Healthcare Operations (Clinical) 25 Clinical Impact of AIOps 26 Gaining a Competitive Edge with Intelligent Cloud, Data Analytics, and AI 27 Design and Innovation 29 AIOps for Healthcare Delivery 33 AIOps for Service Performance 38 Clinical AI, AIOps, and Future Platform Convergence 39 Security and Privacy 41 Why Security is Paramount in AIOps 41 HIPAA, PHI, and PII Protection 43 Summary 45 Chapter 3 AI Healthcare Operations (Operational Infrastructure) 47 Getting Started with AIOps 48 Strategy of AIOps Deployments 50 Creating a Scope 51 AIOps Platforms, Products, and Services Selection 54 AIOps Product Selection: General Topics 54 Product Review: AIOps Tool Splunk 57 Product Review: AIOps Tool ServiceNow 60 Product Review: AIOps Tool Dynatrace 64 Workflow and Event Management Design 67 Service Design with AIOps 67 Day-to-Day Operational Management 69 Summary 70 Chapter 4 Project Planning for AIOps 73 Project Planning Requirements 74 Assigning a Project Manager 75 Creating a Project Plan 77 Building the Project Plan 78 Planning a Healthcare System Project 83 Deploying AIOps 85 Deploying AIOps into the Environment 86 Configuring AIOps in the Environment 88 Summary 91 Chapter 5 Using AI for Metrics, Performance, and Reporting 93 System Performance Metrics 94 Information Technology Metrics 94 Using AI for Metrics, Performance, and Reporting 98 Strategy and Goals for AI Deployment 101 Benefits of Healthcare AIOps Service Performance Reporting 102 Developing Usable AIOps Metrics 104 Helpful Tools You Can Use 105 Gathering Usable Metrics 107 Using Dynatrace 108 Using Splunk 110 Using ServiceNow 117 Clinical and IT Metrics and Collective Actions 123 Usable Healthcare AIOps Dashboards 127 Summary 128 Chapter 6 AIOps and Automation in Healthcare Operations 131 Automation, Workflow, Process, and Intelligence Design 132 Designing the Framework for Automation 132 Understanding Automation 133 Improved User Experience 134 Designing Workflow and Process Engineering 135 Quality Control and Assurance 138 Foundational and Required Design Items 139 Configuring and Using AIOps Automation 146 Monitoring and Operating Event Management Services 148 Creating and Realizing Automation, ML, and AI 152 Automating Splunk and IT Service Analyzer 155 Splunk IT Service Intelligence 160 When Should You Use AI and ML? 162 Summary 163 Chapter 7 Cloud Operations and AIOps 165 Understanding the Cloud 166 Understanding Cloud Computing 166 Cloud as a Service 172 Hybrid Cloud Solutions 175 When You Should (and Shouldn’t) Consider the Cloud 178 Deploying to the Cloud 179 Conducting a Request for Proposal 182 Additional Deployment Options 184 Managing in the Cloud 186 Cloud Management and Monitoring Solutions 189 Summary 191 Chapter 8 The Future of Healthcare AI 193 The Dynamically Changing World of AI 194 The Future of AI 198 Artificial Intelligence and Healthcare Innovation 201 Big Data, DataOps, Analytics, and Informatics 201 Telehealth (Telemedicine) 204 Telehealth Innovations 206 Telehealth AI 209 Future Innovation Merging Clinical and IT Operations 212 The Future and Beyond 214 AIOps, the Cloud, and Security 218 Summary 218 Chapter 9 The Convergence of Healthcare AI Technology 221 Overview of Convergence 222 Systems Integration 225 Convergence of AI, HIT, and HIE 228 IoT and AI 230 IoT Management 237 AIOps Management and Security 239 Summary 245 Appendix Sample AIOps Use Cases and Examples 247 Index 259

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Book SynopsisProfessional Reasoning in Healthcare A guide to decision-making and critical thinking in diverse healthcare practice contexts. Professional reasoning is an essential component of health practice. To thrive in a world that demands constant change where there is not necessarily a right or wrong answer, strong frameworks are needed to support effective decision making. Critical to safe, ethical and culturally responsive practice decisions is the ability to integrate information from research evidence, the client, and the context/environment. Practitioners draw from these elements, along with the expertise of others, and through integration of the information with who they are, what they know, and how they operate. This creates a way forward that is right for the client, applicable to the context, and a good fit with themselves. This book provides such a framework. Professional Reasoning in Healthcare: Navigating Uncertainty Using the Five Finger Framework aims to drive a revolution in professional decision-making and critical analysis among healthcare professionals. Built around an innovative framework for fostering thinking, this book illustrates the situated nature of learning and the uniqueness of practice decisions to individual practitioners and clients. The simplicity of the Five Finger framework belies the complexity of reasoning it stimulates. Written using narratives, the reader is able to imagine the situation as the thinking is made visible. It provides simple yet effective tools and techniques for promoting reflective and reflexive thinking and for integrating the evidence into effective decisions. It promises to help readers develop habits of critical thinking that lead to healthier, more effective decision-making processes. Readers will find: Scenarios that bring the professional reasoning to lifeTools and techniques to help translate theory into immediate practiceStrategies to enhance reflective thinking skills, transformative learning, and sense-makingDetailed discussion of topics including team culture, person-centred practice, social learning theory, cultural influences on reasoning, emotional intelligence, and moreAn overview of transdisciplinary thinking and a complexity-based view on ethics and values Professional Reasoning in Healthcare is ideal for healthcare professionals, managers, students, and educators who are charged with developing skills in making critical decisions in diverse practice contexts.Trade ReviewAn essential tool and a great insight to the decision-making skills that health professionals go through on a daily basis - a must read for all practitioners, new and seasoned! Lara Gallichan BSc Hons, Speech Language Therapist, NZSTA Written in a clear and accessible manner, there is no doubt this book will be an invaluable resource for students, clinicians, and teachers alike. By providing real-world examples, the reader easily appreciates the value of the Five Finger Framework and how it can improve their professional reasoning and practice. This book should be a compulsory reading for all students, and I would highly recommend it to all practising healthcare workers. Dr Ruth Jeffery PhD, MSc, PGDip Med Rad Sci (NM), LLB(Hons), BA, BSc, NZDMI. The ability to critically reflect upon the way that professional reasoning and judgement occurs is pivotal and is profoundly ethical for practice, research, and leadership. Amongst the unique features of this text is the introduction of the Five Finger Framework to assist lifelong learners to comprehensively problem pose and problem solve. This resonates well with situated learning with its focus upon context, interpersonal relationships and shared decision making. The book is culturally aware, transdisciplinary and has the potential to become a core text for learners at all levels of education particularly for those within practice-based education and mentorship relationships. Dr Sheena E.E.Blair Dip OT, M.Ed, ED, FRCOT Thanks for offering real, concrete, and doable approaches for improving professional reasoning…. using real stories of real practitioners to show how this works in practice…. broadening the views on client and culture…. In short, thanks for “handing us” the Five Finger Framework. It will work for students, practitioners, educators, and scholars. I would adopt it in a heartbeat if I were still teaching! Barbara A. Schell, Professor Emerita, School of Occupational Therapy, Brenau University, PhD, OT/L, FAOTA. This internationally relevant text presents the Five Finger Framework as a tool for enabling practice reasoning, critical reflection, and decision-making across a range of transdisciplinary approaches in health and social care settings. The metaphor of a hand unfolds a structured process for thinking through many-layered aspects to reach the end goal we all aim for - working effectively, visibly and in a traceable and thus accountable manner for collaborative solution-focused approaches. Margaret McKenzie, Associate Professor, Registered Social Worker (NZ)Table of ContentsList of Contributors vii Foreword ix Preface x Acknowledgments xii Chapter 1 Synthesizing Knowledge for Situated Practice: The Five Finger Framework 1 Historical Influences on Professional Reasoning Helen Jeffery and Susan Ryan Chapter 2 The Five Finger Framework: Development and Rationale 16 Fostering Thinking Skills Jan Hendrik Roodt and Linda Robertson Chapter 3 Grasping the Whole: The Practitioner Perspective 42 Practitioner Influences on Professional Decisions Sian E. Griffiths, Kim Reay, and Helen Jeffery Chapter 4 Using the Expertise of Others: Many Hands Make Light Work 57 Accessing Knowledge from Others to Inform Professional Decisions Elizabeth Martin Chapter 5 Walking Hand in Hand: Collaborative Practice 68 Eliciting and Incorporating Client Perspectives Helen Jeffery Chapter 6 Knowing the Context like the Back of Your Hand 83 Contextual Influences on Professional Reasoning Helen Jeffery Chapter 7 Letting the Research Lend a Hand 99 Evaluating, Synthesizing, and Implementing Knowledges Luciana Blaga and Linda Robertson Chapter 8 Synthesizing World Views 116 Transdisciplinarity and the Five Finger Framework Jan Hendrik Roodt Chapter 9 Tools for Implementing the Five Finger Framework 126 Ideas, Activities, and Tips for Practice and Education Settings Helen Jeffery and Jan Hendrik Roodt Index 143

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Book SynopsisThis key textbook explores how good social work practice draws upon relevant and current research to ensure that interventions are as effective as possible. Social workers are increasingly required to demonstrate their knowledge of the research and evidence that underpin the daily decisions they make and actions they take and it is therefore vital that they are not only up to date with the latest research, but that they have the tools and understanding to successfully apply this to their practice. Written by leading experts in the field, this text book provides a step-by-step guide to implementing research in to every day social work practice.This is essential reading for any one taking a research module on Social Work programmes, at undergraduate and postgraduate level, or practitioners wishing to advance their own practise and deliver the best possible service they can.Trade Review'This excellent book provides an incredibly useful introduction to and overview of key debates about evidence based and evidence informed practice in social work and numerous insights into the application of evidence to different areas of practice. It manages to critically analyse key concepts and research knowledge while remaining accessible and deeply relevant to practice and is a key text for students, practitioners, academics and policy makers.' - Harry Ferguson, Professor of Social Work, University of Nottingham, UK 'This new volume is a mature and sophisticated application of the model of evidence-based practice (EBP) to the field of social work. It provides a balanced, nuanced and constructive presentation of EBP and how it may be helpful to students and practitioners in a wide array of service arenas. It is most highly recommended.' - Bruce A. Thyer, Ph.D., LCSW, Professor and Former Dean, College of Social Work, Florida State University, USA 'It is imperative that social workers practice is evidence based and in turn informs evidence. Martin Webber's book is an important and valuable contribution to improving the quality and standards of practice and most importantly ensuring that social workers practice contributes to achieving the best outcomes for the people we serve.' - Lyn Romeo, Chief Social Worker for Adults, England, in the Department of HealthTable of ContentsPART I 1. Applying Research Evidence In Social Work Practice: Seeing Beyond Paradigms; M.Webber And S. Carr 2. Locating Evidence For Practice; P. Ross 3. Appraising The Quality Of Evidence; S. Carr And L. Bostock 4. Using Evidence To Inform Assessments; M. Hardy 5. Using Evidence To Inform Decision-Making; T. Evans 6. Using Research Evidence In Practice: A View From The Ground; V. Hart PART II 7. Safeguarding Children; K. Broadhurst And A. Pithouse 8. Working With Looked After Children; R. Sen 9. Working With Young People With Additional Needs; S. Walker 10. Working With People Who Experience Alcohol And Other Drug Problems; W. Livingston And S. Galvani 11. Working With People With Mental Health Problems; N. Gould And T. Lochhead 12. Working With Disabled People; H. Morgan 13. Working With Offenders; D. Smith 14. Working With Older People; J. Manthorpe 15. Increasing The Synergy Between Research And Practice In Social Work; M.Webber

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Book SynopsisChapters focus on how all stakeholders need to appreciate the wider context of political and economic realities whilst collaborating more responsibly to deliver the conditions, training and support needed for expert linguists to be attracted to and retained in this vital profession.Table of ContentsGeneral Introduction. -PART I: The present and the future of the public service interpreting marketplace. -Introduction to PART I. -Chapter 1: Assessing current stakeholders’ needs and expectations. -Chapter 2: Professionalisation and standardisation of Public Service Interpreting. -Chapter 3: Stakeholders’ guide and handbook. -Chapter 4: Fit-to-practise versus exam-ready legal public service interpreter training; training for real-life or for the exam?. -Chapter 5: Towards a Unified Model for Interpreter User Training in Communication via an Interpreter: The Norwegian Experience. -PART II: The interface of interpreter mediated encounters and training opportunities in public service interpreting. -Introduction to PART II. -Chapter 6: Insight into ethical dilemmas in Public Service Interpreting and interpreters’ training needs. -Chapter 7: Public Service Interpreting and Business Negotiation Interpreting: Friends or Foes?. -Chapter 8: Foreigners before Themis: Legal Interpreting in Greece. -General Conclusion.

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Book SynopsisHealthcare economics is a topic of increasing importance due to the substantial changes that are expected to radically alter the way Americans obtain and finance healthcare. Understanding Healthcare Economics, 2nd Edition provides an evidence-based framework to help practitioners comprehend the changes already underway in our nation's healthcare system. It presents important economic facts and explains the economic concepts needed to understand the implications of these facts. It also summarizes the results of recent empirical studies on access, cost, and quality problems in today's healthcare system.The material is presented in two sections. Section 1 focuses on the healthcare access, cost and quality issues that create pressures for change in health policy. The first edition was completed just as the Patient Protection and Affordable Care Act (PPACA) was debated and passed. This new edition updates the information about access, cost, and quality issTable of ContentsIntroduction; Section 1: Pressures for Change; Chapter 1: Access; Chapter 2: Cost; Chapter 3: Quality; Section 2: Strategies to Increase Efficiency; Chapter 4: Align Incentives Via Payment System Design; Chapter 5: Managed Care Organizations, ACOs, PCMHs; Chapter 6: Wellness, Prevention and Disease Management; Chapter 7: New Types of Providers; Chapter 8: HIT = EMR + HIE; Appendix

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