Medical administration and management Books

Book SynopsisTable of ContentsPART 1 - Introduction to Medical Assisting 1. The Professional Medical Assistant and the Healthcare Team 2. Health Records 3. Introduction to Anatomy and Medical Terminology PART 2 - Fundamentals of Clinical Medical Assisting 4. Infection Control 5. Vital Signs 6. Physical Examination 7. Patient Coaching 8. Nutrition and Health Promotion 9. Surgical Supplies and Instruments 10. Assisting with Surgical Procedures 11. Principles of Electrocardiography 12. Medical Emergencies PART 3 - Assisting with Medications 13. Principles of Pharmacology 14. Pharmacology Math 15. Administering Medications PART 4 - Assisting with Medical Specialties 16. Ophthalmology and Otolaryngology 17. Dermatology 18. Allergy and Infectious Disease 19. Gastroenterology 20. Orthopedics and Rheumatology 21. Physical Medicine and Rehabilitation 22. Neurology 23. Behavioral Health 24. Endocrinology 25. Cardiology 26. Pulmonology 27. Urology and Male Reproduction 28. Obstetrics and Gynecology 29. Pediatrics 30. Geriatrics PART 5 - Assisting with Clinical Laboratory Procedures 31. Introduction to the Clinical Laboratory 32. Urinalysis 33. Blood Collection 34. Analysis of Blood 35. Microbiology and Immunology PART 6 - Advanced Clinical Skills 36. NEW! Intravenous Therapy 37. NEW! Radiology Basics 38. NEW! Positioning for Radiology PART 10 - Job Seeking 39. Employment Skills and Strategies

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Book SynopsisMaster the skills needed for medical coding with Green's 3-2-1 CODE IT! 2024 EDITION. Updated to reflect the most recent code sets and coding guidelines, this easy-to-use guide is ideal for anyone just beginning medical coding. Updates incorporate the latest changes to ICD-10-CM, ICD-10-PCS, CPT and HCPCS Level II code sets. The text's well-organized, intuitive approach begins with diagnosis coding before walking you through coding procedures and services. Separate chapters differentiate inpatient and outpatient coding, general and specific ICD-10-CM and ICD-10-PCS coding guidelines, HCPCS Level II coding and CPT coding and guidelines. Examples, clearly defined terms and printed and digital practice activities help you master concepts. Computer-assisted coding cases and professional tools such as encoder software help you prepare for professional coding credentials.Table of Contents1. Overview of Coding. 2. Introduction to ICD-10-CM Coding and Conventions. 3. ICD-10-CM Chapter-Specific Coding Guidelines: ICD-10-CM Chapters 1���10. 4. ICD-10-CM Chapter-Specific Coding Guidelines: ICD-10-CM Chapters 11���22. 5. ICD-10-CM Physician Office and Outpatient Coding. 6. Introduction to ICD-10-PCS Coding, Conventions, and Section Coding Guidelines. 7. ICD-10-CM and ICD-10-PCS Hospital Inpatient Coding. 8. HCPCS Level II Coding. 9. Introduction to CPT Coding. 10. CPT Evaluation and Management. 11. CPT Anesthesia. 12. CPT Surgery I. 13. CPT Surgery II. 14. CPT Surgery III. 15. CPT Surgery IV. 16. CPT Surgery V. 17. CPT Radiology. 18. CPT Pathology and Laboratory. 19. CPT Medicine. 20. Insurance and Reimbursement. Bibliography. Glossary. Index.

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Book SynopsisIn this book the basics of clinical leadership are provided with a practical approach on how to be an effective clinical leader and manager.Trade Review...doctors in training and early career GPs see leadership as crucial - not an "add on", but a necessity in their daily lives. It's great to see a handbook to support doctors with their learning and development on this topic. * The Big GP Consultation *...refreshing to see such a strong focus on equitable, compassionate and person-centred care. The need to recalibrate our healthcare system to ensure it delivers care that is convenient for patients, rather than providers is a key takeaway. * Rammina, Medical Doctor, Senior Lecturer in Clinical Leadership, Sheffield Hallam University *This book is relevant to clinicians at every level within health and social care. Whilst there are some aspects that are specific to doctors (job planning etc), many of the key learnings are relevant for all healthcare professionals. * Rammina, Medical Doctor, Senior Lecturer in Clinical Leadership, Sheffield Hallam University *For many of us our leadership skills have been shaped by hands on experience. This handbook helps to guide those emerging leaders with insights from those who have been through their own leadership journeys. * Qasim Malik, Junior Doctor, Clinical Education Fellow, University of Warwick *This book is a great introduction for aspiring medical leaders at all career stages and I commend it to you. * Dr Paul Evans, Medical Director, Faculty of Medical Leadership & Management (FMLM) *Table of Contents1: Introduction to leadership in healthcare 2: Management principles for clinical leadership 3: Leading for quality and safety 4: Leadership for improving outcomes 5: Leadership for person centred care 6: Methods and tools to implement change 7: Leadership for clinical education

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Book SynopsisQuality of care is an essential outcome in modern healthcare, and improving this care is an integral part of the daily work of all healthcare professionals.The Handbook of Quality Improvement in Healthcare systematically covers the most modern theories and methods of improvement and implementation science in a practical and easy to follow format. It focusses on key challenges in healthcare, such as developing safe person-centred care, ensuring equity of care, meeting the challenge of climate change, and ensuring that care is safe, effective, timely, and delivered efficiently.By using helpful case studies throughout, and providing ethical, psychological, and practical advice on quality of care, this pocket-sized handbook is the ideal guide to all in healthcare today.Table of Contents1: Introduction to quality in healthcare 2: Challenges for quality improvement 3: Improvement science 4: Implementation science and quality improvement 5: Equity and quality improvement 6: Sustainable quality improvement 7: Economics of quality improvement 8: Coproducing health and person centred care 9: Standards in healthcare 10: The lens of psychology 11: How to make change happen 12: Appreciation of systems 13: Understanding variation 14: Lens of knowledge 15: Strategies for measurement 16: Measurement of person centred care 17: Application of quality improvement - preparing your quality improvement project 18: Application of quality improvement - next steps 19: Quality improvement, research, ethics and publishing 20: Resource hyperlinks

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Book SynopsisThis timely Handbook provides a comprehensive and transdisciplinary overview of current research in the field of health leadership. Emphasising diverse perspectives and under-explored issues, it calls for a sustainable future embracing social justice, technological innovation and artificial intelligence, patient-centredness of care, and the fair treatment of workers.With contributions from over 90 experts in the field, this Handbook includes a wide range of key debates in healthcare leadership, focusing specifically on including voices from the Global South. Chapters explore the historical development of leadership theories and practices in healthcare, and identify cutting-edge initiatives which will shape the future of the discipline. International case studies examine critical issues including the handling of the Covid-19 pandemic, leadership of healthcare charities, and changes in the leadership contribution of healthcare professions in the 21st century. Addressing the challenging question of persistent variation in healthcare leadership quality, this Handbook scrutinises the impact of leadership at every level on an organisation’s culture. This Handbook will be an invaluable resource for scholars and students in health policy and management, business leadership, and the sociology of work. It will also be beneficial for healthcare practitioners and policy makers looking to deepen their understanding of effective management in the field. Trade Review‘With this book, Naomi Chambers has brought together renowned scientists whose research contributes to the evidence that great leadership is the key to better patient experiences at a lower cost. I recommend this book to anyone seeking knowledge about how collective, compassionate, ethical, connective and transformational leadership can be applied in everyday practice, or to anyone who has this as a research interest. It is profound work that is most welcome in an era where the scarcity of healthcare professionals is already manifesting itself daily.’ -- Kees Ahaus, Erasmus University Rotterdam, the Netherlands‘This comprehensive volume will be an important reference for scholars and researchers but also has much that will be of value to practising leaders in health care. The presentation of the theoretical components is wide-ranging, clear, and accessible and is combined with case studies and vignettes that bring it to life.’ -- Nigel Edwards, Nuffield Trust, UK‘This excellent major edited collection offers evidence-based insights into the complexity of healthcare leadership in turbulent times. International experts share research-based analysis of the context, theory and practice of leading health and care services and systems, together with a comprehensive set of international case studies of how best to develop healthcare leaders and leadership.’ -- Judith Smith, University of Birmingham, UKTable of ContentsContents: 1 Research Handbook on Leadership in Healthcare: Introduction Naomi Chambers PART I - THE HEALTHCARE LEADERSHIP LANDSCAPE 2 A brief history of healthcare leadership Stephanie Snow and Lawrence Benson 3 Healthcare leadership: cultures, climates and compassion Michael West and Suzie Bailey 4 The role of leaders in implementing health reforms Jean-Louis Denis and Susan Usher 5 Leadership insights in the creation of a global sustainable workforce Charlotte Refsum and Mark Britnell 6 Healthcare leadership in resource constrained environments Walter Mkumbuzi, Walter Mangezi and Crispen Sachikonye 7 Healthcare leadership with Political astuteness Justin Waring, Simon Bishop, Jenelle Clarke, Mark Exworthy and Jean Hartley 8 The contribution of leadership for effective integration of care Robin Miller, Axel Kaehne and Jon Glasby PART II – THEORIES & FRAMEWORKS FOR UNDERSTANDING LEADERSHIP IN THE HEALTHCARE CONTEXT 9 Psychodynamic leadership in healthcare settings Christos Plakiotis 10 Comrades in adversity: The role of action learning in healthcare leadership development Helen Baxter and Simon Moralee 11 The role of trait emotional intelligence in healthcare leadership Stephanie Russ, Matheus França Perazzo and Konstantinos V. Petrides 12 Addressing the adaptive challenges of leadership and organizational decision making in healthcare settings: A dynamic managerial capabilities perspective Gerard P Hodgkinson and Jane Ferguson 13 The relationship between transformational leadership, leadership agility, work engagement and adaptive performance – a theoretically informed empirical study Sandra C. Buttigieg, Maxine Vella Cassia and Vincent Cassar 14 Leadership for quality improvement Charlotte Overton, Joy Furnival, Anna Lewis, Ceri Feltblower and Jane Robinson 15 Insights from complexity theories for healthcare leadership Jo Maybin, Kiran Chauhan and Simon Newitt 16 Openness in healthcare leadership Graham Martin and Frances Wu 17 Healthcare board leadership and governance: conceptual framings and controversies Kristof Eeckloo and Melissa De Regge 18 Organisational Change for Advancing Women in Healthcare Leadership: Role of Stakeholders in Attaining Gender Equity Mariam Mousa, Kathleen Riach, Jacqueline Boyle, Helen Skouteris, Jenny Proimos and Helena Teede PART III – THE MORAL COMPASS OF HEALTHCARE LEADERSHIP: THE ROLES OF THE PUBLIC, THE PROFESSIONS AND THE REGULATORS 19 Leadership for patient-centred care Jeremy Taylor and Sophie Staniszewska 20 Ethical leadership in healthcare Jillian McCarthy and Karen Shawhan 21 Regulatory leadership: conducting mundane work to ‘tailor’ rules Lieke Oldenhof and Roland Bal 22 Leadership that promotes access to services for marginalized people: championing better health and care for people with disability Helen Dickinson and Catherine Smith 23 Cross cultural leadership Judit Csiszar, Akiko Otani, Feroza Dawood and Zhining Goh 24 The value proposition for nursing in the NHS – enabling a shift from cost pressure to public value Elaine Maxwell and Abigail Masterson 25 Leadership and governance of the response to Covid-19 in the UK Chris Ham PART IV – INTERNATIONAL CASE STUDIES 26 Leadership to manage mission drift: the case of health charities working in Africa Crispen Sachikonye and Ronnie Ramlogan 27 Leadership and team building in primary care: the experience of CASAP in Catalonia Alba Brugués, Atoni Peris and Tino Martí 28 New professions and leadership: the case of healthcare scientists in the UK Simon Moralee and Berne Ferry 29 Healthcare leadership on the front line: meanings, value and potential Wilma van der Scheer 30 Supporting the transition from individualistic to collective leadership: A longitudinal study of a university-healthcare partnership Roman Kislov, Gill Harvey and Mike Bresnen 31 The Nursing Now Campaign: Global evidence for advancing the status and profile of nurses in healthcare leadership Barbara Stilwell 32 Case Study of Leadership Crossing Borders: The Burma Skincare Initiative Su Mar Lwin and Christopher Griffiths PART V – HEALTHCARE LEADERSHIP DEVELOPMENT 33 Leader and leadership development for healthcare managers Ann Mahon 34 Social movements in healthcare: learning for leaders Stella Christou 35 Health system leadership development in selected African countries: challenges and opportunities Lucy Gilson, Jacinta Nzinga, Marsha Orgill and Zakaria Belrhiti, 36 Healthcare Leadership Development for Co-Creating Public Value Mirko Noordegraaf and Marlot Kuiper 37 Problems and opportunities in increasing the diversity of healthcare leaders: a narrative review of factors affecting promotion and retention for racially minoritised women Rakhi Chand 38 The use of data science by healthcare leaders Reza Salehnejad and Nathan Proudlove 39 Digital Leadership and Community Strategies to Transform Population Health Mohan Tanniru 40 At the heart of getting things done in complex health care ecosystems: leadership strategy, sensemaking and sensegiving Jeffrey Braithwaite, Peter Hibbert and Robyn Clay-Williams and Kate Churruca 41 From Paternalism to Mutualism Eco-Leadership: the cultural transformation of healthcare Simon Western 42 Conclusion to the Research Handbook on Leadership in Healthcare Naomi Chambers Index

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Book SynopsisThis book offers the first comprehensive insight into hospital-based injury and violence prevention programs and describes a public health approach for the integration of population-based injury prevention into trauma centers. This book meets the need for a public health informed approach, as a majority of hospital-based injury and violence prevention programs are positioned within hospital systems driven by patient-centered, acute care models. Significant variability in administration, staffing and reimbursement structures across trauma centers has historically hindered standardization of injury prevention program structure and the role of the injury prevention professional.Topics in the book include the history and development of hospital-based programs, the need and process for developing data-driven and evidence-based injury prevention interventions, building trauma center capacity for outreach through partnerships, developing prevention efforts using trauma-informed care approach, community based research and program evaluation, and the role of advocacy in injury and violence prevention. The multidisciplinary team of authors offers a collaborative approach to the implementation and development of Hospital-based Injury and Violence Prevention Programs which will serve acute care nurses, trauma program managers, hospital administrators, trauma surgeons, hospital-based injury prevention professionals, and local public health professionals.Table of Contents Preface: The Role of Injury Prevention in Comprehensive Trauma Care Systems Glen Tinkoff ; Brendan Campbell · Synopsis: Describes the integration of an organized approach to injury prevention into comprehensive trauma care systems. Readers will be introduced to the burden of injury as a major public health problem. The Health Resources and Services Administration (HRSA) model trauma care system plan, introduced in the early 90s, will be described as a strategy for population-based management of the injured. The rationale for support of hospital-based injury prevention programs, the professionals who manage these programs, and this unique literary offering will be provided including introductions to the forthcoming chapters authored by accomplished and expert hospital-based injury prevention professionals. Chapter 1: Introduction Christy Adams; Glen Tinkoff · Synopsis: This chapter provides an overview of the history and development of Hospital-based Injury and Violence Prevention (HIVP) programs within the context of U.S. health and trauma care systems. We discuss historical and ongoing challenges faced by HIVP programs and the trauma center staff tasked with injury prevention duties. This chapter will also describe the current state of HIVP programs across the U.S., including national practices on job roles and responsibilities. We offer a framework for HIVP program development informed by the national consensus-based Standards and Indicators for Model Level I and II Trauma Center Injury and Violence Prevention Programs and the Resources for Optimal Care of the Injured Patient (2022 Standards). Chapter 2: Public Health Fundamentals for an Effective Approach to Injury Prevention Shelli Stephens-Stidham ; Beverly Miller · Synopsis: This chapter will introduce readers to public health frameworks and concepts that inform effective injury and violence prevention interventions. While hospitals and trauma centers function under an acute care model (i.e., treat each individual patient’s injury or injuries one at a time), the greatest long-term successes to preventing injuries and violence have utilized a public health approach, which is designed to protect large groups of persons. This requires moving beyond considering individual treatment options to an “upstream approach” designed to prevent the incidents that cause the injuries. These may include socio-economic inequity, structural racism, and national, state, and local policies that have denied educational pursuits, economic opportunities, and access to services across the health care continuum. To address the multiple issues that contribute to injuries and violence, a collaborative, comprehensive, multi-layered approach is essential. Chapter 3: The Importance of Cultural Humility in Hospital-based Injury and Violence Prevention Programs Randi N. Smith ; Christine Castater; Thea James · Synopsis: Most matrices considering context of trauma fail to recognize the importance of social determinants of health (SDH). Many factors including structural racism, socioeconomics, gender, sexuality, and geography intermingle to exacerbate trauma disparities. When taking all of these into consideration, socioeconomics plays the greatest role. Adverse childhood experiences (ACEs) are potentially traumatic experiences that occur in childhood and play a role in widening socioeconomic disparities. Redlining was a discriminatory practice that created disparate socioeconomic communities and has perpetuated health inequalities that still exist today. Understanding the historic and cultural contexts of violence is essential for designing effective injury and violence prevention strategies. Racial and cultural concordance helps increase trust which is needed for program recruitment and enrollment. Listening and engaging with patients and families helps to understand what matters to them. If intentionality is applied, outcomes throughout all sectors can improve. Chapter 4: Building Injury Prevention Capacity through Community Partnership Dawn Porter ; Beverly Miller; Christy Adams · Synopsis: Genuine community engagement is critical to the success of hospital-based injury and violence prevention (HIVP) interventions. Affecting sustainable community level reductions in injuries requires implementation of injury prevention strategies “with” a community rather than merely “in” a community. These partnerships are often strategically identified through a combination of institution-specific factors like trauma registry data, participation in local or regional injury prevention community coalitions, a hospital’s Community Health Needs Assessment (CHNA) or population health priorities, existing partnerships developed through a hospital Community Relations department, and city or county-wide health and safety initiatives. The purpose of this chapter is to offer effective strategies for trauma centers and HIVP professionals to identify and prioritize communities or populations for injury prevention partnerships, develop sustainable and genuine partnership, and engage in the shared development, implementation, and evaluation of the injury prevention intervention. Chapter 5: Developing a Data-Driven Approach for Injury and Violence Prevention Sandra Strack Arabian; Glen Tinkoff · Synopsis: Data is essential for injury epidemiology and is at the heart of all public health endeavors including injury and violence prevention. Epidemiology is used in public health to help determine the causes and outcomes, as well as the prevalence and incidence of cases of illness or injury in a population. This chapter will review the importance and application of data for hospital-based injury and violence prevention (HIVP) programs. Applying a public health framework and using a case study scenario throughout the chapter, we will discuss the following four sections on the use of data for HIVP programs: 1) Using data to make a difference; 2) the trauma registry; 3) data sources beyond the trauma registry; 4) data for program planning and implementation. Chapter 6: Ensuring an Evidence Based Approach to Injury Prevention Interventions Courtney Edwards ; Purnima Unni · Synopsis: The field of hospital-based injury and violence prevention (HIVP) is ever evolving and changing. Expectations for HIVP programs have shifted away from one-time outreach events like health and safety fairs to developing an organized approach to injury prevention using public health informed, multi-layered, evidence-based strategies. The purpose of this chapter is to describe the integral role the best available scientific evidence plays as a foundation for developing an organized approach to injury prevention and the ability to improve population health. Readers will be introduced to concepts related to the development of infrastructure supporting evidence-based practice, describing how to integrate methodical program evaluation, and the importance of contributing to ongoing scientific research in the field of hospital-based injury and violence prevention. Chapter 7: Conducting Research in Community-based Injury Prevention Pina Violano; Beverly Miller · Synopsis: Research is essential for developing evidence-based injury prevention initiatives, but standard methodologies used in the hospital setting are not always applicable in the community settings. This chapter discusses the importance of rigorous data driven injury and violence prevention research and the challenges faced by hospital-based injury and violence prevention professionals in conducting community-based research. In addition, it describes community-based participatory research methods and introduces proven and innovative solutions to many of the barriers to conducting effective community-based injury prevention research. Chapter 8: Business Planning to Sustain Injury Prevention Programming Stewart Williams · Synopsis: Hospital-based injury prevention (HIVP) programs are often expected to prove the success of their prevention initiatives. This practice typically drives program growth. Implementing these initiatives is challenging and resource intense. As a result, programs are unable to plan and conduct initiatives while simultaneously implementing evaluation to measure effectiveness. Without adequate evaluation, programs are unable to demonstrate the value of their work to stakeholders and are unable to demonstrate whether the interventions have an impact (Neilson, 2005). Unfortunately, studies indicate that the perception of program effectiveness or its reputation with the public and stakeholders often outweighs the importance of its effectiveness (Neilson, 2005). Therefore, in order to generate growth, many programs rely on initiatives that are more appealing to their audiences than they are effective in helping them. This chapter recognizes that two separate functions exist with injury prevention programs: 1) competitive business strategy and, 2) implementing effective public health interventions. The business strategies outlined here are key to growth and maturity whereas, public health strategies need focus on proven and effective interventions. Chapter 9: Understanding the Role of Advocacy Pina Violano; Susan Prentiss; Jennifer Rubin; Glen Tinkoff; Christy Adams · Synopsis: Advocacy is one of the most effective upstream approaches to injury prevention because, when successful, it can influence changes in injury risk factors, individual behavior, social norms, and even social determinants of health across entire communities and populations. Trauma centers have the responsibility to engage and work with public and private decision makers at all levels to advocate for policies and practices that will reduce the burden of injury and violence. This chapter is intended to provide an overview of the various facets of advocacy from securing buy-in from hospital administration to leveraging support from a community for local change to advocating for or informing policy change. ·Chapter 10: Resources for Hospital-based Injury and Violence Prevention Professionals Jennifer Rubin; Christy Adams · Synopsis: This chapter offers a repository of resources for guiding an organized and effective approach for trauma center-based injury and violence prevention, including professional development of injury prevention personnel.

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Book SynopsisDescribed in the New York Times as “an astonishingly clear ‘user’s manual’ that explains our health care system and the policies that will change it,” The Health Care Handbook, by Drs. Elisabeth Askin and Nathan Moore, offers a practical, neutral, and readable overview of the U.S. health care system in a compact, convenient format. The fully revised third edition provides concise coverage on health care delivery, insurance and economics, policy, and reform—all critical components of the system in which health care professionals work. Written in a conversational and accessible tone, this popular, highly regarded handbook serves as a “one stop shop” for essential facts, systems, concepts, and analysis of the U.S. health care system, providing the tools you need to confidently evaluate current health care policy and controversies. Provides essential introductory coverage while also offering depth and focus gained through the authors’ experience over three editions of this best-selling handbook Features framing questions at the start of each chapter to help spur thought and discussion of the topics Contains a new section that synthesizes how multiple issues throughout the book come together in the example of hospital readmissions reduction policy Includes more data visualization such as maps and infographics for quick comprehension of complex information Offers multiple viewpoints and suggested readings so readers can develop their own opinions on key topics Used as a curricular resource in more than 150 training programs nationwide, including schools of medicine, nursing, physician assistant, pharmacy, physical therapy, occupational therapy, business, sociology, pre-medical, health administration, health law, and health policy; also used for employee training in a variety of organizations within the pharmaceutical, medical device, health care system, health insurance, and health IT fields Enrich Your eBook Reading Experience Read directly on your preferred device(s), such as computer, tablet, or smartphone. Easily convert to audiobook, powering your content with natural language text-to-speech.

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Book SynopsisPublisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.The most convenient, quick-access admissions guide available, packed with clinical facts, figures, and data you will refer to again and again Concise yet complete, this indispensable resource is filled with not-to-be-missed details for admissions orders and the management of newly admitted patients. Hospital Admissions delivers accurate evidence-based data covering the most common diseases and conditions you will encounter in the hospital, making it an ideal at-a-glance resource for all physicians and students writing or learning admitting orders.Features: All the clinical Table of Contents1.Cardiology 2.Endocrinology 3.Gastroenterology 4.Hematology/Oncology 5.Infectious Disease 6.Electrolyte Disturbance & Nephrology 7.Neurology 8.Pulmonology 9.Rheumatology 10.Toxicology 11.Symptomatic Related Admissions 12. Symptom Management

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Book SynopsisAvedis Donabedian''s name is synonymous with quality of medical care. He unravelled the mystery behind the concept by defining it in clear operational terms and provided detailed blueprints for both its measurement (known as quality assessment) and its improvement (known as quality assurance). Many before him claimed that quality couldn''t be defined in concrete objective terms. He demonstrated that quality is an attribute of a system which he called structure, a set of organized activities which he called process, and an outcome which results from both. In this book Donabedian tells the full story of quality assessment and assurance in simple, clear terms. He defines the meaning of quality, explicates its components, and provides clear and systematic guides to its assessment and enhancement. His style is lucid, succinct, systematic and yet personal, almost conversational.Trade Review"The book provides an excellent and refreshing summary statement of his scholarly articles and three-volume work in defining, monitoring, and assessing quality in healthcare...he provides a valuable example of how important it is to formulate a conceptual framework in the effort to improve the quality of healthcare."--Doody'sTable of ContentsINTRODUCTION ; 1. The Components of Quality in Health Care ; 2. Determining What to Monitor ; 3. Determining Priorities in Monitoring ; 4. Selecting Approaches to Assessing Performance ; 5. Formulating Criteria and Standards ; 6. Obtaining the Necessary Information ; 7. Choosing When and How to Monitor ; 8. Constructing a Monitoring System ; 9. Bringing About Behaviour Change ; 10. The Effectiveness of Quality Monitoring

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Book SynopsisBig Med is all around us, and bigger is not better. In fact, it’s destroying our health. Dranove and Burns break down how we got here and the steps needed to cultivate a system of better care for all.Trade Review"For years, allies of big medicine have argued that Bigger is Better. Dranove and Burns take on that argument and show it is not true. They point out how big medicine is failing, and how it can be reformed. This book is wonderfully informed and thoughtfully presented."--David Cutler, Harvard University "Big Med is an absolute treasure trove of health care antitrust history, offering an important overview of the last two decades of the US health care industry through a competition lens. Its findings will appeal to health systems leaders and health economists alike." --Melissa Thomasson, Julian Lange Professor of Economics at Miami University and research associate for the National Bureau of Economic Research "Incorporating tough-minded analysis with powerful rhetoric, this book describes why the US healthcare delivery system fails us, why mergers are unlikely to help, and what industry and policy leaders can do to turn things around." --Leemore Dafny, Harvard Business School

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Book SynopsisTrade Review“David Dranove and Lawton R. Burns offer an exhaustive . . . analysis of the consolidation of US hospitals and the effect it has had on both the cost and quality of health care. . . . As the country tries to rein in the cost of health care, Big Med offers a forceful argument for focusing our attention on hospitals.” * Washington Monthly *"David Dranove and Lawton Burn’s new collaboration Big Med: Megaproviders and the High Cost of Health Care in America provides readers with a comprehensive tutorial on consolidation in United States healthcare markets over the past 40 years. . . . anyone with a serious interest in the prices of U.S. healthcare will want to have this rigorous and timely treatment on their bookshelf." * Cambridge Quarterly of Healthcare Ethics *“For years, allies of big medicine have argued that Bigger is Better. Dranove and Burns take on that argument and show it is not true. They point out how big medicine is failing and how it can be reformed. This book is wonderfully informed and thoughtfully presented.” -- David Cutler, Harvard University“Incorporating tough-minded analysis with powerful rhetoric, this book describes why the US healthcare delivery system fails us, why mergers are unlikely to help, and what industry and policy leaders can do to turn things around.” -- Leemore Dafny, Harvard Business School“Big Med is an absolute treasure trove of health care antitrust history, offering an important overview of the last two decades of the US health care industry through a competition lens. Its findings will appeal to health systems leaders and health economists alike.” -- Melissa Thomasson, Julian Lange Professor of Economics at Miami University and research associate for the National Bureau of Economic Research"The book is highly readable, even punctuated with pleasant moments of dry wit... The book also has what I call perfect pitch. It dives deep into the psychology of the various players, accurately explaining their hopes and fears... The authors' perfect pitch—knowing exactly what the various players are thinking and feeling, and why—merges into the book’s third great value: the book rings true." * Law & Liberty *

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Book SynopsisVeronica Coulshedwas Head of Applied Social Studies at the University of Sunderland, UK, before her untimely death in 1992.Joan Ormeis Emeritus Professor of Social Work in the Glasgow School of Social Work (GSSW), UK, where she was founding Head of the School.Trade Review'This book is a classic that has stood the test of time. It has the edge over the competition in terms of reputation, the range of areas covered in a holistic way and the high quality level of discussion and analysis.' - Professor Brian Littlechild, Associate Head of School of Nursing, Midwifery and Social Work, University of Hertfordshire, UK and Chair of BASW Editorial Advisory Board 'I will happily recommend the text to all social work students across the qualifying period of their studies. It is essential introductory reading, because:it is selectively informative, yet comprehensive, and covers the core elements of what students need to engage with as they embark on their studies leading to the social work qualification; it is written in language that is student friendly and yet academic, so that students will access and engage with, and develop better understanding of social work concepts that are in current use; it features case studies, reflective exercises, chapter introductions and overviews, and research prompts -all of which will further facilitate better understanding and engagement with social work practice for the novice social work student, whatever their learning approach/needs might be; it enables students to make the links 'from theory to practice' a less daunting, and enjoyable experience. I have confidence in the author's established credibility and leadership in contributing to social work education.' - Marie Joseph, Independent Academic in Social Work and Former Senior Lecturer at University of East London, UK Reviews of previous edition '[A] key text for social work students and a useful resource for practitioners and lecturers.' - British Journal of Social Work 'The book has always been a perfect jumping off point for students.' - Social Work Practice 'Fantastic book...Easy book to read, good examples and easy to apply in practice.' - Von Kelso, Practice Learning Assessor and Lecturer, Faculty of Arts & Social Sciences, University of Hull, UK 'This is an excellent core text for student social workers...[it]forms the basis by which students have to underpin their fieldwork practice.' - Marguerita McGovern, Department of Political Science & Sociology, National University of IrelandTable of ContentsPreface Theory for Practice PART I SOCIAL WORK PROCESSES Social Work Processes: Assessment Social Work Processes: Advocacy and Partnership Social Work Processes: Communication Social Work Processes: Review and Reflection PART II METHODS OF INTERVENTION Counselling Crisis Interventions Problem-solving Practice Cognitive-Behavioural Work PART III CONTEXTS OF INTERVENTION Working with Children and Families Working with Adults Working with Groups Working with Communities Conclusion.

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Book SynopsisThis book is an accessible, expert guide to incorporating LGBTQIA-inclusive practices into end-of-life care.Trade ReviewThe Handbook of LGBTQIA-Inclusive Hospice and Palliative Care is poignant and practice-changing, weaving together Kimberly Acquaviva’s expertise and her life experience. An essential read for clinicians to help them provide inclusive care for all hospice and palliative care patients, especially LGBTQIA people and their loved ones. -- Holly Yang, president, American Academy of Hospice and Palliative MedicineThis is not just a book, it’s a stepping stone that paves the way for change and champions a revolution in hospice and palliative care. A must-read for hospice and palliative care professionals. -- Dallas Ducar, president and CEO, TranshealthAcquaviva’s heartfelt book on LGBTQIA-inclusive hospice and palliative care not only provides actionable advice for health professionals but also touches the soul. Through messages from the author and her late wife, who battled ovarian cancer, it beautifully illustrates the importance of compassionate, inclusive end-of-life care. A truly transformative read. -- Austin Chiang, founding president, Association for Healthcare Social MediaWithin the pages of this book lies a resounding call to action—a plea for compassion that no healthcare professional should ignore. Having navigated the maze of serious illness and loss as a member of the LGBTQIA community, I can testify to the need for this book. My hope is that it finds its way into the hands of every hospice and palliative care professional so that every member of the LGBTQIA community can receive the high-quality, inclusive care we deserve in our most vulnerable moments. -- Jessica Halem, senior director, Eidos LGBTQ+ Health Initiative, University of Pennsylvania[A] thoughtful manual for care providers that acknowledges a broad variety of perspectives. * Foreword Reviews *What sets the handbook apart from other books for health care providers is that it uses everyday language, not an academic voice, to reach the largest audience. * C-Ville Weekly *Table of ContentsAbout Language in This BookAcknowledgmentsPrefaceIntroduction: From “Special Population” to Inclusion—A Paradigm Shift1. Self-Awareness and Communication2. Sex, Gender, Sexual Orientation, Behavior, and Health3. Understanding Attitudes and Access to Care4. The History and Physical Examination5. Shared Decision Making and Family Dynamics6. Care Planning and Coordination7. Ethical and Legal Issues8. Patient and Family Education and Advocacy9. Psychosocial and Spiritual Issues10. Ensuring Institutional Inclusiveness11. Advocating for Change Beyond the InstitutionGlossarySupplemental Reading ListAbout the Content Expert ReviewersReferencesIndex

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Book SynopsisThis book is an accessible, expert guide to incorporating LGBTQIA-inclusive practices into end-of-life care.Trade ReviewThe Handbook of LGBTQIA-Inclusive Hospice and Palliative Care is poignant and practice-changing, weaving together Kimberly Acquaviva’s expertise and her life experience. An essential read for clinicians to help them provide inclusive care for all hospice and palliative care patients, especially LGBTQIA people and their loved ones. -- Holly Yang, president, American Academy of Hospice and Palliative MedicineThis is not just a book, it’s a stepping stone that paves the way for change and champions a revolution in hospice and palliative care. A must-read for hospice and palliative care professionals. -- Dallas Ducar, president and CEO, TranshealthAcquaviva’s heartfelt book on LGBTQIA-inclusive hospice and palliative care not only provides actionable advice for health professionals but also touches the soul. Through messages from the author and her late wife, who battled ovarian cancer, it beautifully illustrates the importance of compassionate, inclusive end-of-life care. A truly transformative read. -- Austin Chiang, founding president, Association for Healthcare Social MediaWithin the pages of this book lies a resounding call to action—a plea for compassion that no healthcare professional should ignore. Having navigated the maze of serious illness and loss as a member of the LGBTQIA community, I can testify to the need for this book. My hope is that it finds its way into the hands of every hospice and palliative care professional so that every member of the LGBTQIA community can receive the high-quality, inclusive care we deserve in our most vulnerable moments. -- Jessica Halem, senior director, Eidos LGBTQ+ Health Initiative, University of Pennsylvania[A] thoughtful manual for care providers that acknowledges a broad variety of perspectives. * Foreword Reviews *What sets the handbook apart from other books for health care providers is that it uses everyday language, not an academic voice, to reach the largest audience. * C-Ville Weekly *Table of ContentsAbout Language in This BookAcknowledgmentsPrefaceIntroduction: From “Special Population” to Inclusion—A Paradigm Shift1. Self-Awareness and Communication2. Sex, Gender, Sexual Orientation, Behavior, and Health3. Understanding Attitudes and Access to Care4. The History and Physical Examination5. Shared Decision Making and Family Dynamics6. Care Planning and Coordination7. Ethical and Legal Issues8. Patient and Family Education and Advocacy9. Psychosocial and Spiritual Issues10. Ensuring Institutional Inclusiveness11. Advocating for Change Beyond the InstitutionGlossarySupplemental Reading ListAbout the Content Expert ReviewersReferencesIndex

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Book SynopsisTrade Review"Hauerwas's overriding concern in this text is with the contribution theological ethics can make to moral dilemmas in medicine....The text is a most provocative collection of essays and will become standard reading for all medical ethicists who take the theological voice seriously." —Ethics

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Book SynopsisSelecting diagnosis codes is faster and easier with Buck''s 2022 ICD-10-CM for Physicians. Designed by coders for coders, this full-color manual ensures you learn the most accurate billing and reimbursement codes for medical services provided in the physicians'' office and outpatient settings. As coders need extensive knowledge to code with ICD-10-CM - and to choose from the thousands of possible codes - this edition makes it easier with colorful anatomy plates (including Netter''s Anatomy illustrations) to help you understand anatomy and how it can affect your code choices. In addition, it comes with durable spiral binding, and includes a companion website with the latest coding updates. At-a-glance Guide to the 2022 ICD-10-CM Updates in the front of the book lists all new, revised, and deleted codes, providing at-a-glance lookup of the coding changes. Official Guidelines for Coding and Reporting

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Book SynopsisTable of ContentsUnit One: Career Roles and Responsibilities 1. Role of an Insurance Billing Specialist 2. Privacy, Security and HIPAA 3. Compliance, Fraud and Abuse Unit Two: Introduction to Health Insurance 4. Basics of Health Insurance 5. The Blue Plans, Private Insurance and Managed Care Plans 6. Medicare 7. Medicaid and Other State Programs 8. TRICARE and Veteran's Health Care 9. Workers Compensation 10. Disability Income Insurance and Disability Benefit Insurance Unit Three: Documentation and Coding for Professional Services 11. Medical Documentation and the Electronic Health Record 12. Diagnostic Coding 13. Procedural Coding Unit Four: Claims Submission in the Medical Office 14. The Paper Claim CMS-1500 15. The Electronic Claim Unit Five: The Claim Follow-Up and Payment Process 16. Receiving Payments and Insurance Problem Solving 17. Collection Strategies Unit Six: Healthcare Facility Billing 18. Ambulatory Surgery Center 19. Hospital Outpatient and Inpatient Billing Unit Seven: Employment 20. Seeking a Job and Attaining Professional Advancement

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Book SynopsisTable of ContentsIntroduction to the US Legal System Basis of Ethics Healthcare Law and Bioethics Working in Health Care Healthcare Law and Regulations Healthcare Settings and Practices Medical Liability and Malpractice Health Records and Documentation HIPAA and Confidentiality Pharmacy Law and Regulations - NEW! Public Health Law - NEW! Birth and Life Death and Dying Key Trends in Healthcare Law and Ethics

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Book Synopsis"I have eagerly awaited the follow up to Bond and Holland's ground breaking first edition published some 12 years ago. This second edition is completely revisited, retaining the readable chapter structure, but tackling the key questions head on pertinent to clinical supervision development for nursing in the 21st century. Once again the authors do not pull any punches critically reviewing the nature of and challenges posed for its full implementation in practice. The strengths of this book are its practical application in and for practice. The continued emphasis on skills development in the clinical supervision relationship is evident, embroidered within the emotional work of everyday nursing practice. This is an essential read for all those still wrestling with full implementation in practice and presents a treasure trove of ideas for those actively engaging in the process."John Driscoll, Continuing Professional Development (CPD) Consultant (Healthcare)This perennTable of ContentsIntroductionPart One: The context of clinical supervision in nursingThe surface picture: the development and value of clinical supervisionThe hidden picture: Resistance to clinical supervision and implications for the clinical supervision relationshipPart Two: Specific skills of clinical supervisionThe clinical supervision relationship: A working allianceReflective skills of the supervisee Support and catalytic skills of the clinical supervisorInformative and challenging skills of the clinical supervisorSkills of group clinical supervision Part Three: Clinical supervision systems: Implications and challenges for the organizationThe big picture: What the organization needs to know and needs to doSection A. Clinical supervision and clinical effectiveness: What works, what do we think works, what do we need to do to demonstrate it?Section B. The practicalities of setting up clinical supervision systemsSection C. Looking to the picture of the future References Index

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Book SynopsisOf previous editions:'... breaks new ground in its readability â It is concise, wise, and firmly pragmatic'. British Medical Journal'Since it was first published in 1994, Peter Tateâs The Doctorâs Communication Handbook has been essential reading to improve GP registrarsâ communication skills'. Practical Diabetes InternationalThis bestselling title has established itself as the ultimate guide to patient communication for all doctors, whatever their experience and wherever they practice. Highly respected by many and acclaimed for its light, conversational tone, this completely updated and expanded eighth edition remains a key text for doctors at all levels and in all settings, particularly candidates sitting for the Membership of the Royal College of General Practitioners. Key features: Unique and accessible approach to this vital and frequently poorly practiced aspect of medicine Addresses the change in practice where traditional doctor consultations are increasingly being done by other health professionals, including nurse practitioners and paramedics Reflects the dissolution of the primary/secondary care boundary, and the increasing importance of shared responsibility for patient communication in clinical and social care Covers the new types of consultation including telephone triage and virtual consultation and the associated risks and benefits Retains all the features praised in previous editions â' brevity, readability and humour As patients become participants, doctors are increasingly adjusting to new roles and forms of communication â' from orators and governors to confidants and interpreters. The Doctor's Communication Handbook continues to provide an invaluable 'one stop shop' to help students, practicing doctors, nurses and other healthcare practitioners value and improve their skills in this area.Table of Contents1. The essence of good doctoring: A personal reflection. 2. Ideas, concerns and expectations. 3. How doctors talk to patients and why. 4. Different types of patients. 5. Patient-encounter outcomes. 6. How you feel is as important as what you know. 7. What you need to achieve in a patient encounter or consultation. 8. Different methods of consulting. 9. Complex scenarios. 10. Wider communication and ethical issues. 11. Communication as a competence? 12. Summary.

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Book SynopsisManaging in Health and Social Care is about developing skills to manage and improve health and social care services. The focus throughout is on the role that a manager can play in ensuring effective delivery of high-quality services. Examples from social care and health settings are used to illustrate techniques for managing people, resources, information, projects and change.This new edition has been extensively revised and updated, and includes many new case studies and examples, as well as a new chapter on motivation. It covers topics such as: interorganisational and interprofessional working leadership responding to the needs of service users the service environment accountability and risk working with a budget standards and quality managing change. The authors explore how managers can make a real and positive difference to the work of organisations providing health anTrade ReviewThis book will help service and project managers and should be key to the development of local projects management communities - Anthony Douglas, Community CarePraise for the first edition:'This book will help service and project managers, and should be key to the development of local projects' management communities.' - Community CareTable of ContentsPart 1: The Manager and the Team 1. Your Job as a Manager in Health and Social Care 2. Improving your Effectiveness as a Manager 3. Management and Leadership 4. Understanding Motivation 5. Values and Vision Part 2: Managing for Service Users 6. What do your Service Users Want? 7. Mapping the Service Environment 8. Engaging with Service Users 9. Managing Outcomes for Service Users Part 3: Managing Services 10. Managing Processes 11. Working with a Budget 12. Service Planning, Accountability and Risk Part 4: Managing Improvement 13. Quality in Services 14. Working with Standards 15. Management Control 16. Developing Effective Performance 17. Managing Change 18. Planning and Managing Projects

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Book SynopsisError Reduction in Health Care Completely revised and updated, this second edition of Error Reduction in Health Care offers a step-by-step guide for implementing the recommendations of the Institute of Medicine to reduce the frequency of errors in health care services and to mitigate the impact of errors when they do occur. With contributions from noted leaders in health safety, Error Reduction in Health Care provides information on analyzing accidents and shows how systematic methods can be used to understand hazards before accidents occur. In the chapters, authors explore how to prioritize risks to accurately focus efforts in a systems redesign, including performance measures and human factors. This expanded edition covers contemporary material on innovative patient safety topics such as applying Lean principles to reduce mistakes, opportunity analysis, deductive adverse event investigation, improving safety through collaboration with patients and families, usTable of ContentsFigures, Tables, and Exhibits v Foreword ixLucian L. Leape Preface xi The Editor xvii The Authors xix PART ONE: The Basics of Patient Safety Chapter 1 A Formula for Errors: Good People + Bad Systems 3Susan McClanahan, Susan T. Goodwin, and Jonathan B. Perlin Chapter 2 The Human Side of Medical Mistakes 21Sven Ternov Chapter 3 High Reliability and Patient Safety 35Yosef D. Dlugacz and Patrice L. Spath PART TWO: Measure and Evaluate Patient Safety Chapter 4 Measuring Patient Safety Performance 59Karen Ferraco and Patrice L. Spath Chapter 5 Analyzing Patient Safety Performance 103Karen Ferraco and Patrice L. Spath Chapter 6 Using Performance Data to Prioritize Safety Improvement Projects 119Robert Latino PART THREE: Reactive and Proactive Safety Investigations Chapter 7 Accident Investigation and Anticipatory Failure Analysis 143Sanford E. Feldman and Douglas W. Roblin Chapter 8 MTO and DEB Analysis Can Find System Breakdowns 157Sven Ternov Chapter 9 Using Deductive Analysis to Examine Adverse Events 171Robert Latino PART FOUR: How to Make Health Care Processes Safer Chapter 10 Proactively Error-Proofing Health Care Processes 197Richard J. Croteau and Paul M. Schyve Chapter 11 Reducing Errors Through Work System Improvements 217Patrice L. Spath Chapter 12 Improve Patient Safety with Lean Techniques 245Danielle Lavallee PART FIVE: Focused Patient Safety Initiatives Chapter 13 How Information Technology Can Improve Patient Safety 269Donna J. Slovensky and Nir Menachemi Chapter 14 A Structured Teamwork System to Reduce Clinical Errors 297Daniel T. Risser, Robert Simon, Matthew M. Rice, Mary L. Salisbury, and John C. Morey Chapter 15 Medication Safety Improvement 335Yosef D. Dlugacz Glossary 369 Index 383

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Book SynopsisEven when effective treatments become available, efforts to control disease often fall short. Written to improve the prospects for managing AIDS, this work draws on previous large-scale public health initiatives to show how management effectiveness can meet threats to public health.

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Book SynopsisThere is a growing reliance on all health care workers to understand and practice economic evaluation. This comprehensive book written in jargon-free language provides a basic introduction to the subject. It succeeds in explaining both the principles of economic evaluation and how to use them. The second edition has been revised throughout and now includes a chapter on decision making, which explains the tools of systematic reviewing so bringing the book right up to date.Table of Contents1. About health economics. Equity. The importance of economic evaluation. Economic logic - resources, margin, and opportunity cost. Economic logic and medical ethics. The expansion and evolution of health economics. Suggested reading. 2. The basis of economic evaluation. Methods of economic evaluation. Suggested reading. 3. Cost-of-illnes studies (coi). Scenario for cost-of-illness study. Conclusion. Areas of controversy. Suggested reading. 4. Cost-minimisation analysis (cma). Scenario for cost-minimisation analysis. Areas of controversy. Footnote. Suggested reading. 5. Cost-effectiveness analysis (cea). Scenario for cost-effectiveness analysis. Areas of controversy. Suggested reading. 6. Cost-utility analysis (cua). Scenario for cost-utility analysis. Areas of controversy. Suggested reading. 7. Cost-benefit analysis (cba). Scenario for cost-benefit analysis. Areas of controversy. Suggested reading. 8. Current issues. Economic evaluation and clinical trials. Uses of economic literature. Secondary economic evaluations. Quality and peer review of economic submissions. Bmj referees' checklist. Interest groups. Health economists' study group (hesg). Suggested reading. Recommended reviews. Appendix 1 Costing methodology for any type of economic evaluation. Appendix 2 Economic logic applied to management of health services - forms of economic appraisal. Appendix 3 An introduction to health care decision analysis. Appendix 4 Glossary

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Book SynopsisThe Juran Prescription identifies the practical steps needed if clinicians are to build a quality program tailored to their individual organizations. Based on the highly effective management techniques of renowned Dr. Joseph Juran, this book outlines management strategies, techniques, and skills that are essential in transforming health care organizations. The author examines the principle at the heart of Juran''s teachings--Total Quality Management--as reflected in such impressive management innovations as outcomes measurement, guidelines for practice, reengineering, and patient-focused care.Table of ContentsForeword 1: New Skills for Clinical Leaders 2. The Basic Physiology of Quality 3. A Sampler of Success Stories 4. Measuring Care and Managing Variation 5. Planning and Designing Care Processes 6. Practice and Outcomes Improvment 7. Implementing Quality Management in Clinical Settings(Robert Halder, M.D.) 8. Strategic Planning for Clinical Quality and Performance Conclusion: Panacea, Placebo, or the Right Prescription?

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Book SynopsisDiscover The Six Dimensions of Health Systems That Can TransformYour Medical Practice The New Health Partners is an essential handbook for physicians whowant to reshape their practices to prosper within the managed careenvironment. This key resource offers a blueprint for helpingphysicians, medical directors, and administrators create the neededpartnerships and cooperative business alliances, put in place thebest practices that will maximize accountability, and, ultimately,achieve success in disease management. Steve Prather''s book encapsulates the key forces in health caretoday. If followed, his practical solutions will dramaticallychange the way we organize and deliver care.--Henry G. Walker,president and CEO, Providence/Health SystemTrade Review"Steve Prather's book encapsulates the key forces in health caretoday. If followed, his practical solutions will dramaticallychange the way we organize and deliver care." --Henry G. Walker,president and CEO, Providence/Health System "Prather has written a book full of helpful insights, tips, andexamples for those trying to make sense of the leadershipopportunity facing doctors today and tomorrow. His strategies andstories can help those who lead physician practice today and guidethose who teach tomorrow's doctors." --Paul Batalden, professor anddirector, Health Care Improvement Leadership Development Center forthe Evaluative Clinical Sciences, Dartmouth Medical School "I urge the leaders of health care systems to read and study thisenlightening book together. And, since integration, alignment,improvement, teamwork, and partnering are relevant activities atall levels of an organization, it would be wise for leaders toencourage and enable the many natural work groups in theirorganization to similarly study, digest, and adapt the richknowledge available in [this book]. Doing so will produce a muchmore effective and competitive health care system." --From theforeword by James S. Roberts, senior vice president, physicianleadership, VHA, Inc. "Using his vast experience and keen insight, Steve Prather presentsexciting concepts and practices that will contribute greatly to theimprovement of the delivery and quality of clinical care into thenext millennium-a major concern for all health care leaders." --DanS. Wilford, president, Memorial Hermann Healthcare SystemTable of ContentsJames S. Roberts 1. Serving a Changing Society 2. Making Systems Work 3. The Six Dimensions of Physician Leadership 4. The Second Dimension: Aligned Incentives Reward the ClinicalBehavior You Want 5. The Third Dimension: Improving the Process of Care and theClinical Outcome with CPI 6. The Fourth Dimension: High-Performance Teams ThroughInterdepAndence and Learning 7. The Fifth Dimension: Partnering with the Family 8. The Sixth Dimension: Partnering with the Community 9. Building an Infrastructure for Learning 10. Implementing a Project to Manage a Disease State 11. Practices Accountable for Quality 12. Partnering with Business: A Competitive Strategy or a SurvivalNecessity 13. Building for a Healthy Community 14. The Curriculum for Change 15. A Concluding Message

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Book SynopsisAn AHA Press/Jossey-Bass Resource Untapped Options is an invaluable resource for health care leaderswho want to help their organizations succeed. Bea Northcott andJanette Helm, experts in the field of health care management, havecreated a practical approach that explores how human resources andmarketing managers can combine forces and work together to createmission, vision, and values statements that will drive a commonstrategy to organizational excellence. Step-by-step, Northcott andHelm show how to implement this innovative approach that, once inplace, will contain costs, bolster employee satisfaction andproductivity, and increase customer satisfaction.

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Book SynopsisBeyond the Checklist argues that lives could be saved and patient care enhanced by adapting the relevant lessons of aviation safety and teamwork.Trade ReviewAn excellent account of the history of crew resource management (CRM), its virtues, and how it's supposed to work, the book also delivers an eye-popping look beyond the supposedly sterile drapes in some of the United States’ most prestigious hospitals. Approximately 100,000 patients die in the U.S. every year as a result of medical mistakes, and some of the behavior that goes on in the U.S. healthcare system, as described in the book, is appalling. 'Health care needs... a radical cultural transformation, like the one that has taken place in aviation over the past 30 years,’ the authors argue persuasively. Three positive case studies show that it can be done. -- Jan W. Steenblik * Air Line Pilot *This book is full of information from air investigations and interesting facts. The first flight attendants, for example, had to be registered nurses in case any passengers became unwell. It shows that the everyday implementation of such things as checklists is part of a commitment by an industry to change the way it works. This commitment comes through leadership, but involves all the team, and is key for a nursing audience. -- Dan Wolstenholme * Nursing Standard *Table of ContentsForeword by Captain Chesley "Sully" SullenbergerIntroduction 1 History of Crew Resource Management 2 Communication 3 Case Study: Maimonides Medical Center 4 Team Building 5 Case Study: Osher Clinical Center for Complementary and Integrative Medical Therapies 6 Workload Management 7 Case Study: Interprofessional Education and Practice at the University of Toronto 8 Threat and Error Management 9 Why CRM Worked 10 The Problems in Medicine 11 ConclusionAppendix: Maimonides Medical Center Code of Mutual RespectGlossary Notes Index

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Book SynopsisThe U.S. healthcare system is now spending many millions of dollars to improve patient safety and inter-professional practice. Nevertheless, an estimated 100,000 patients still succumb to preventable medical errors or infections every year. How can health care providers reduce the terrible financial and human toll of medical errors and injuries that harm rather than heal? Beyond the Checklist argues that lives could be saved and patient care enhanced by adapting the relevant lessons of aviation safety and teamwork. In response to a series of human-error caused crashes, the airline industry developed the system of job training and information sharing known as Crew Resource Management (CRM). Under the new industry-wide system of CRM, pilots, flight attendants, and ground crews now communicate and cooperate in ways that have greatly reduced the hazards of commercial air travel.The coauthors of this book sought out the aviation professionals who made this transformation possible.Trade ReviewAn excellent account of the history of crew resource management (CRM), its virtues, and how it's supposed to work, the book also delivers an eye-popping look beyond the supposedly sterile drapes in some of the United States’ most prestigious hospitals. Approximately 100,000 patients die in the U.S. every year as a result of medical mistakes, and some of the behavior that goes on in the U.S. healthcare system, as described in the book, is appalling. 'Health care needs... a radical cultural transformation, like the one that has taken place in aviation over the past 30 years,’ the authors argue persuasively. Three positive case studies show that it can be done. -- Jan W. Steenblik * Air Line Pilot *This book is full of information from air investigations and interesting facts. The first flight attendants, for example, had to be registered nurses in case any passengers became unwell. It shows that the everyday implementation of such things as checklists is part of a commitment by an industry to change the way it works. This commitment comes through leadership, but involves all the team, and is key for a nursing audience. -- Dan Wolstenholme * Nursing Standard *Table of ContentsForeword by Captain Chesley "Sully" SullenbergerIntroduction 1 History of Crew Resource Management 2 Communication 3 Case Study: Maimonides Medical Center 4 Team Building 5 Case Study: Osher Clinical Center for Complementary and Integrative Medical Therapies 6 Workload Management 7 Case Study: Interprofessional Education and Practice at the University of Toronto 8 Threat and Error Management 9 Why CRM Worked 10 The Problems in Medicine 11 ConclusionAppendix: Maimonides Medical Center Code of Mutual RespectGlossary Notes Index

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Book SynopsisTo cut costs and maximize profits, hospitals in the United States and many other countries are outsourcing such tasks as cleaning and food preparation to private contractors. In Cleaning Up, the first book to examine this transformation in the healthcare industry, Dan Zuberi looks at the consequences of outsourcing from two perspectives: its impact on patient safety and its role in increasing socioeconomic inequality. Drawing on years of field research in Vancouver, Canada as well as data from hospitals in the U.S. and Europe, he argues that outsourcing has been disastrous for the cleanliness of hospitalsleading to an increased risk of hospital-acquired infections, a leading cause of severe illness and deathas well as for the effective delivery of other hospital services and the workers themselves. Zuberi's interviews with the low-wage workers who keep hospitals running uncover claims of exposure to near-constant risk of injury and illness. Many report serious concerns about Trade ReviewCleaning Up affords its readers crucial insight into the healthcare industry, closely examining thesocial and economic costs of profit-driven healthcare. Healthcare policy affects so many people:workers, patients, and all of their families. Zuberi succeeds in proving his point: it is time to take actionto improve our healthcare system. -- Michelle A. Dressner * Monthly Labor Review *A book like this could easily read as a litany of woe and injustice, but the finalchapter, simply titled Cleaning Up, seeks to provide a roadmap forward thataddresses HAIs and worker justice....The book is written in an engaging and polemical style and the subject matterlends itself to catchy chapter titles and by-lines. -- Shaun Ryan * Journal of Industrial Relations *Researchers sensitive to the plight of low-wage workers in advancedindustrialized economies have long sought to convey the magnitude ofthe problem by retelling sorrowful tales of worker exploitation. Sadly,even their most sympathetic readers have numbed to these accounts.Author Dan Zuberi has found a clever way to transcend this apathy inhis new monograph based on about 100 interviews plus behind-the-scenes observations of the impact of hospital support staff outsourcingon patients and workers. -- Adam Seth Litwin * Work and Occupations *While this empirically informed book makes for a quick and easy read, it is both informative and thought-provoking. Zuberi's book provides a wealth of evidence that the outsourcing of hospital jobs has resulted in deteriorating working conditions and that, in turn, such conditions are the cause of an increase in hospital acquired infections....undoubtedly a valuable addition to the literature on the quality of care in hospitals and its links to the privatisation and out-sourcing of healthcare services. -- Eleanor K. Johnson * Sociology of Health and Illness *Table of Contents1. "Stuff Gets Missed": An Introduction to a Growing Health Care Crisis2. Germs, Blood, and Cost-Cutting: The Daily Struggle to Keep Hospitals Clean3. Compromising Cleanliness: How Outsourcing Keeps Hospital Workers from Doing Their Jobs4. Untrained Workers, Unfit Managers5. Breaking Up the Team6. Down and Out in Vancouver: Struggling, Stressed, and Exhausted Hospital Support Workers7. Cleaning UpNotes References Index

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Book SynopsisThis book shows how medical schools and teaching hospitals can implement the University of Toronto's successful model for interprofessional medical education, providing a step-by-step guide for deans, faculty, administrators, and health care providers.Trade ReviewThe real value of this book is as a highly practical guide for those individuals and organizations who are committed to making interprofessional education a reality... In addition to professional educatorsleaders of health care systems themselves can learn from this book as they work to transform their structures and cultures to support teamwork around patients at the point of care, ideally reinforcing what new hires are learning in well-designed interprofessional education programs rather than starting from scratch. -- Jody Hoffer Gittel * ILR Reivew *Table of Contents Introduction: Why a Toronto Model Workbook? 1. Getting Started 2. Structuring for Success 3. Building the Curriculum 4. Creating a Strong Education–Practice Interface 5. Thinking about Impact and Sustainability from the Start

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Book SynopsisThe New York Times bestselling author of Being Mortal and Complications reveals the surprising power of the ordinary checklist.We live in a world of great and increasing complexity, where even the most expert professionals struggle to master the tasks they face. Longer training, ever more advanced technologiesneither seems to prevent grievous errors. But in a hopeful turn, acclaimed surgeon and writer Atul Gawande finds a remedy in the humblest and simplest of techniques: the checklist. First introduced decades ago by the U.S. Air Force, checklists have enabled pilots to fly aircraft of mind-boggling sophistication. Now innovative checklists are being adopted in hospitals around the world, helping doctors and nurses respond to everything from flu epidemics to avalanches. Even in the immensely complex world of surgery, a simple ninety-second variant has cut the rate of fatalities by more than a third. In riveting stories, Gawande takes us f

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Book SynopsisEssentials of Pharmacy Management is an accessible introduction to management in an increasingly business-oriented environment. It provides a jump-start to leadership roles and career advancement.Trade Review"This introductory level book provides a foundation for pharmacy management...Pharmacy is more than clinical management of patients, it is a business, and this book details the basic aspects of running a pharmacy operation...Topics such as pricing, pharmacy layout, risk management, and personnel management are covered. Charts and case studies help illustrate the topics." Barbara L. Giacomelli, PharmD, MBA, Doody's Notes, May 2013. -- Barbara L. Giacomelli * Doody's Notes *"...it did highlight several areas that I hadn't first thought about, such as appraising readiness to become an entrepreneur...this book seems to cover most bases, as well as including self-test questions at the end of each chapter with answers at the end of the book, and cases to look through. Overall, if you are considering owning your own pharmacy, or managing one, in the future, then this book is a good starting point." Charlotte Goodwin, British Pharmaceutical Students Association, October 2012. -- Charlotte GoodwinTable of ContentsPart 1: Pharmacy Practice in Perspective. Part 2: Planning and Risk Management. Part 3: Accounting and Financial Management. Part 4: Marketing Strategies. Part 5: Organizing and Staffing the Pharmacy. Part 6: Pharmacy Operations Management.

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Book SynopsisManagement, Leadership and Entrepreneurship in Pharmacy provides the knowledge, skills and confidence to assume managerial and leadership roles throughout the pharmacy profession, and to unleash full entrepreneurial potential. It brings the principles of managerial sciences to the practice of pharmacy in diverse and modern day settings. The new book is split into four sections, the first focuses on the core concepts that apply to managers, leaders and entrepreneurs including emotional intelligence and conflict management. Section two summarises managerial competencies including traditional topics of inventory management and financial literacy, but also subjects such as workplace design and workflow management. Section three focuses on leadership competencies that transcend day-to-day managerial responsibilities such as leading change and addressing âwickedâ problems (such as sustainability). Section four focuses on innovation and entrepreneurship, exploring topics such as the p

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Book SynopsisThis collection of critical ideas relating organization science to operations and accomplishments in the health care environment provides a thematic guide for leaders, practitioners, academics and administrators. It pulls in a broad cross-section of perspectives on the important linkage of scholarship and practice with a solid global perspective.Table of ContentsList of Contributors. List of Reviewers. Dedication. Preface. Introduction. Demystifying and Improving Organizational Culture in Health Care. The Organization's Mission Statement: Give Up Hope or Resuscitate? A Search for Evidence-Based Recommendations. Enhancing the Cultural Competency of Health Care Organizations. The Role of Mission, Organizational Culture, and Cultural Competency in Furthering the Development of Health Care Organizations: A Commentary. Employee Engagement: A Prescription for Organizational Transformation. The Relationship between the Survey-Guided Assessment of Culture within Specific Nursing Work Groups and Readiness for Change. Achieving Organizational Change in Health Care through People and Culture: A Commentary. The Four C's of Leadership Development. Leadership and Organization Development in Health Care: Lessons from the Cleveland Clinic. The Evolving Leadership Development Agenda in Health Care: A Commentary. Addressing Dysfunctional Relations Among Health Care Teams: Improving Team Cooperation through Applied Organizational Theories. Characteristics of Positive Working Relationships between Nursing and Support Service Employees. The Impact of Supervisor–Subordinate Relationships on Nurses' Ability to Solve Workplace Problems: Implications for their Commitment to the Organization. Systems Approach to Address Incivility and Disruptive Behaviors in Health Care Organizations. Condition Critical: Intervening in Health Care Teams and Working Relationships: A Commentary. IT and Organization: A Delicate Partnership. Technological Iatrogenesis: The Manifestation of Inadequate Organizational Planning and the Integration of Health Information Technology. Hit Management Research and the Tip of the Iceberg: Setting a Research Agenda – A Commentary. E Pluribus Unum: Using Group Model Building with Many Interdependent Organizations to Create Integrated Health Care Networks. Health Care Organizations as “Patients”: Transforming the Fundamental OD Paradigm. Sustaining High Performance: Dynamic Balancing in an Otherwise Unbalanced System. Learning to Think Systemically about Health Care Systems: A Commentary. Concluding Remarks. Organization Development in Healthcare: Conversations on Research and Strategies. Advances in health care management. Advances in health care management. Copyright page.

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Book SynopsisReviews the advances on a variety of micro and macro health care management topics. Part of the "Advances in Health Care Management" series, this title showcases reviews of both empirical and conceptual research in specific areas of health care management.Table of ContentsList of Contributors. List of Reviewers. Introduction: The 2011 Biennial Review of Health Care Management. Context-Specific and/or Context-Free Challenges and Opportunities in Writing Scholarly Reviews in Health Care Management: A Conceptual Note. Organizing for Performance: What does the Empirical Literature Reveal about the Influence of Organizational Factors on Hospital Financial Performance?. Exploring the Relationship between Private Equity Ownership and Nursing Home Performance: A Review. Hospital Handoffs as Multifunctional Situated Routines: Implications for Researchers and Administrators. Transforming the Dominant Logic of Hospitals. Navigating Patient Navigation: Crossing Health Services Research and Clinical Boundaries. Determinants of Health Insurance Coverage Rates for Young Adults: An Analytical Literature Review. Evidence-Based Decision Making in Health Care Settings: From Theory to Practice. Text Messaging in Health Care: A Systematic Review of Impact Studies. Biennial Review of Health Care Management. Advances in health care management. Advances in health care management. Copyright page.

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Book SynopsisThis highly respected annual guide to healthcare trends will help you plan for the future. Written by an expert panel, Futurescan 2013 highlights eight key trends affecting healthcare organisations. The expert insight in these pages is supported by data from a survey of 625 healthcare leaders across the US.

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Book SynopsisThis groundbreaking book filters down the wealth of information on cybersecurity to the most relevant and highly applicable aspects for coaches, therapists, researchers and all other practitioners handling confidential client conversations and data. Whether working with clients online or face to face, practitioners today increasingly rely on the cyberspace as part of their practice. Through a solutions-focused lens, the book provides easy-to-apply practical advice and guidelines using non-technical language, enabling practitioners to mitigate the rising threat of cybercrime, which can no longer be ignored. By the last page the reader will have knowledge and awareness towards: securing devices, spotting financial fraud, mitigating the risks of online communications, operating more securely from a home office and handling a cyber event if one occurs.Clear, concise, and easy to follow, this guide is a pivotal resource for coaches, therapists, researcheTrade Review"Rapid technological change is fast-tracking the development and utilisation of digital innovations in applied psychological practice. The past five years have dramatically increased the digitisation of traditional psychological acts and services ranging from psychodiagnostics to e-Therapy/Coaching. These innovations aim to scale the availability of psychological services and increase accessibility for traditionally marginalised communities. COVID-19 has made these digital psychological services more than a novelty but established such as the norm. Psychological practitioners have adopted new technological approaches to their assessment and development practices to compensate for the barriers COVID-19 restrictions have placed on their traditional approaches to practice. However, are we aware of the challenges this new way of work poses to our practices and our clients? Do we know the risks that this new way of work poses for our clients' safety, security, and psychological well-being? And are our practices prepared for managing the risks associated with digital mental health services? In her new book, Alexandra explores the contemporary challenges, risks, and ethical dilemmas that digital mental health services pose to data security and client welfare. Specifically, she provides a practitioner friendly guide for managing digital client data, mitigating risks and securing your practice against cybercrime. Her book further attempts to enhance practitioners’ digital competence to ensure that you have a future-fit, resilient and digitally secured practice. This book is a ‘must’ for any therapist, psychologist, or coach venturing into the world of digital mental health."Prof Dr Llewellyn van Zyl, Extraordinary Professor in Positive Psychology, NWU"Nobody expects to be the victim of cybercrime or defrauded. Yet thousands become victims of cybercriminals each day. Imagine the feeling if criminals steal and leak your clients’ biggest secrets? The good news is that you can help prevent it from happening by reading this book. Alexandra, both a coach and cyberfraud expert herself, provides actionable and proven tips on how to ensure that you will not become the next victim of the criminals. Read this book - and learn from one of the best!"Mindaugas Kutkaitis, Fraud Prevention Expert, Financial Services"This book is a must-have for any coach, therapist or organizations handling sensitive data whose eyes glaze over when the word "cybersecurity" is mentioned! It’s jam packed with information and tips to ensure you’re safely and securely protecting your business and your clients’ confidentiality and information more broadly. It also helps you create a trusted and safe environment which is the foundation of a strong client relationship."Dr Suzy Green, D Psych (Clin) MAPS, The Positivity Institute - Founder & CEO "Whether we like it or not, cybersecurity should be part of our lives in this time and age in which cybercrime is proliferating. In a solution-focused approach, Alexandra Fouracres describes how to navigate this new challenge in an effective and inspiring manner. This book should be read by all practitioners."Dr Itai Ivtzan, School Director, School of Positive Transformation"A fascinating book which is an essential read for those of us who work in digital environments as coaches, mentors and consultants. Alexandra helps identify the current risks and what individuals and coaching businesses can do to protect themselves, their clients and their business from viruses, scams, data theft and other online risks."Prof Jonathan Passmore, Professor of Coaching & Behavioural Change & Director, Henley Centre for Coaching & Behavioural Change "As psychologists bound by a code of ethics, we are all aware of the need to ensure the confidentiality of our clients and data security relating to our practice. However, few of us are experts in this area. In this book, Alexandra brings together her experience as a fraud intelligence and prevention manager and a coaching psychologist to inform and support practitioners' awareness of risks, prevention and compliance strategies and the ability to detect and react to potential breaches. Having recently worked with the British Psychological Society to establish standards for Chartership in Coaching Psychology, I'm confident that this book will help those within our particular domain of practice to understand and meet standards relating to client confidentiality and compliance with data privacy legislation." Dr Marie Stopforth CPsychol. AFBPsS"We all need to realize, that the cyber security challenge will not be solved by any single actor, service provider or authority. Everybody needs to take actions and show responsibility and contribute to a joint defence against the dark. We need to consider, how it would feel if our lack of security, led to a client falling victim to a cyber crime. I have experienced, myself, how a therapist got his computer infected with malware and in the beginning unknowingly leaked customers sensitive information, and after I informed him, kept leaking data, simply caused by a lack of understanding and knowledge of how to handle the situation. Therefore, this book is like rain in a desert."Sune Gabelgård, Head of Financial Crime Prevention, MobilePay"This book gives the reader a non-nonsense, digestible way for therapists and coaches to approach IT security. It shows the reader that with sensible, attainable behaviours it is possible to minimise risks for both themselves their valued clients, as well as practical examples to learn from. It reinforces an important message, that good digital hygiene is becoming less about raw technology and more about a holistic, defensive mindset."Sean Henley, Technology Strategy & Resilience Manager, Financial Services "Cybersecurity... Oftentimes people will get intimidated by this term. That is something for the 'IT Expert' to sort out, not me. No one will actually try to attack my information or account. That is for the 'big companies'. That is a misconception this book will help clear up. It really can happen to us all. With the tools and information given to you in this book, you will realize there is in fact a lot you can do yourself. The book will also show, you do not need to be an 'IT Expert' to secure yourself and your business. Take the opportunity to read this book. It will be an eye opener."H. Erik Inberg, Senior Technical Manager, Support & Projects"This reassuring, practical and informative guide to coach and therapist cyber-security, focused on how to protect client data, is long overdue. Alexandra has a knack of presenting what could otherwise be a complicated diet of ideas in a wholly digestible format. In straightforward, encouraging language, she raises practitioner awareness of potential issues, improving competence and confidence in preventing fraud, promoting security online, carefully considering ethical practice and always looking for the best outcomes for both practitioner and client. Every coach and therapist needs to read this book."Ruth Hughes, Course Director, Cambridge Coaching Certificate Programme "Understanding the psychology behind cybersecurity, is to understand one of the biggest threats to the economical world as we know it today. As a cyber security professional, I have at first hand seen not only how well organised and imposing cyberattacks can be on enterprises and also how intimidating and debilitating it can be for people. One thing is the loss of money, the other and most important thing, is the impact it has on a human psyche, and how it can ruin lives, relationships and trust in the human race. Putting in place good cybersecurity is then the stepping stone for securing your practices and keeping clients safe."Kim Ottobrøker, Compliance specialist, Danish utility sector"Fraud and cybercrime are increasing problems, impacting all areas of society, and putting organizations as well as individuals at risk. Today, no one is safe, and anyone can become a target of criminals operating on a global scale. In this highly relevant book on Cybersecurity, Alexandra J.S Fouracres, shares her extensive knowledge about the subject with the reader and gives a thorough introduction to the concepts and how criminals operate. This book is highly recommended, as it provides the reader with the necessary tools and knowledge needed to avoid becoming a victim of fraud and cybercrime."Kristian E. Stephansen, Card Fraud Prevention ExpertTable of ContentsIntroduction 1. Cyber security is here to stay 2. Securing PCs and other devices 3. Networks, login credentials and embracing friction 4. Keeping communications confidential 5. Cyberattacks 6. Scams tailored to your profession 7. Payment fraud directed at your practice 8. Ethics and data 9. Case studies 10. Checklists and conclusions Afterword

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Book Synopsis''This book should rock Whitehall to its foundations.'' - Andy Burnham''This is crusading journalism at its best.'' - Lord OwenIn the 1970s and 1980s almost 5,000 people in the UK contracted HIV or hepatitis C after being infected by contaminated NHS blood products, including the notorious Factor VIII, yet no organisation or individual has ever been held to account. So far, more than 2,800 are known to have died, while tens of thousands more lives have been destroyed in the families of those affected.Caroline Wheeler has been reporting on this scandal - the worst treatment disaster in the history of the NHS - for over two decades. She has been integral to the campaign for justice for the victims and their families, and played a pivotal role in persuading Prime Minister Theresa May to agree to the infected blood inquiry in 2019, the findings of which are expected to be published in late 2023.Death in the Blood will be based Trade ReviewThis book should rock Whitehall to its foundations. It shows it was complicit in a criminal cover-up on an industrial scale lasting five decades. It should prompt major changes to the way Britain is run - starting with a duty of candour on all public servants. -- Andy Burnham, Mayor of Great ManchesterThis is crusading journalism at its best. Caroline Wheeler, a rookie reporter in Birmingham, hearing that contaminated blood transfusions had given hepatitis and HIV to a haemophiliac began to campaign for justice and has continued today as Political Editor of The Sunday Times. This book chronicles the long campaign, the denials and obstruction and why the Infected Blood Inquiry will soon bring some comfort to sufferers and their families. -- Lord OwenThis is the definitive analysis of the worst health scandal in British history. The terrifying lengths that the state went to to hide this outrage should chill us all. Wheeler's compassion in her approach to the horror she uncovered will stay with me forever. -- Professor Lucy Easthope, author of When the Dust SettlesCaroline shines a fierce light on the darkest of episodes. This is an important account based on years of meticulous investigation. It exposes the shame of how some of the most vulnerable were failed - and reveals the long fight to give a voice to those whose pain was silenced. -- Laura KuenssbergCaroline has been so supportive to the victims and survivors of the NHS contaminated blood scandal. She has been an integral part of our long fight for justice and enabled people like me to speak out with confidence, when there was little confidence before -- Ade Goodyear, former pupil at Treloar SchoolA gripping narrative, strengthened by Wheeler's longstanding connection to the story * Financial Times *Moving, angering * The Times *

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Book SynopsisThis updated third edition offers a comprehensive and comparative analysis of the technologies fueling the major life-enhancing improvements in healthcare globally, including the ingredients for their successful development and commercialisation. Based on solid research, it focuses on practical business strategy issues for executives and students.Trade Review'Understanding the dynamics of the medical device industry has been extremely important to me. Perhaps more than in any other sector, future medical devices, and the promises they hold for real solutions, represent the true intersection of high technology and health care. The information in this book provides a great understanding of this complex industry - the challenges of creating, improving, distributing and competing in this space. The materials included in this book provide an excellent foundation for anyone looking to solve healthcare problems with the incredible technology available today. I highly recommend it.' Kevin R. Sayer, President and CEO, Dexcom, Inc.'Anyone interested in the healthcare field, absolutely needs to read this book. The perspective across all aspects of our industry gives the reader a unique understanding of how it all fits together. As I read the book I felt like I was reliving my over 40 years in the industry. A must read for all of us in a company, building a company, or investing who are committed to making a difference for patients.' Mark Levin, Co-Founder and Partner, Third Rock Ventures'We are in the midst of a revolution that is transforming the pharma and biotech sectors, their strategies, business models, and revenue models. This revolution is breaking down the barriers between these two sectors, relabeling them both as 'life sciences', and calling for new models of discovery and commercialization. This new edition, written by industry experts, chronicles these changes to provide unique insights and learnings, and identifies the skill sets needed to help lead these sectors through revolutionary times.' John Maraganore, CEO, Alnylam Pharmaceuticals'This is an important and opportune time to study and understand the medical technology sector of the healthcare market. This book does an excellent job of simplifying this complicated subject into its unique elements, analyzing each in a clear, direct style that illuminates the key issues facing this rapidly changing industry. The discussion of the sources of, impediments to and changing attitude toward device innovation and regulation are particularly welcome. I recommend this astute analysis to healthcare executives, policymakers, investors, innovators and anyone else who wants to understand the critical importance and future direction of the medical technology industry and its innovation for patients around the world.' Michael Mussallem, Chairman and CEO, Edwards Life SciencesTable of Contents1. Product suppliers in the health care value chain Lawton Robert Burns; 2. The pharmaceutical sector Richard T. Evans and Scott Hinds; 3. The biotechnology sector – therapeutics Cary G. Pfeffer; 4. New venture creation in biotechnology Jason Rhodes and Lawton Robert Burns; 5. The medical device sector Kurt H. Kruger and Max A. Kruger; 6. Financing medtech innovation Justin Klein; 7. The healthcare information technology sector Adam C. Powell and John Glaser.

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Book SynopsisImplement change that fosters sustainable growth and better patient care Health care projects depend on astute management of change. But more than anything else, they depend on leaders who pay attention, who understand the importance of starting right, and who know how to launch projects that succeed.Table of ContentsList of Figures and Tables ix Preface xi Acknowledgments xvii The Author xix PART 1 Changing Health Care 1 Introduction: The Need for Change 2 Chapter 1: How Organizations Can Really Change 7 A Better Approach 9 From “Projects” to Change Events 14 Chapter 2: Criteria for an Initiative’s Success 19 Failure Rates 20 Doing the Right Thing Right 21 Appropriate Measures of Success 24 Careful Management of Risk 26 Chapter 3: Planning: Seeds of Success and Failure 31 A Time for Planning 32 Learning from Failure 35 PART 2 Select the Right Projects 41 Introduction: The Crowded Runway 42 Chapter 4: Identifying and Creating the Right Initiatives 47 Change Initiatives as Strategic Planning 48 Where Good Project Ideas Originate 53 Developing Project Concepts 55 Chapter 5: Selecting, Prioritizing, and Monitoring Change Initiatives 61 The Project and Portfolio Management Review Board 63 Criteria for Project Selection 66 Prioritizing Projects 72 Monitoring Projects 78 PART 3 Choose the Right People 83 Introduction: How Important Are Decisions about People? 84 Chapter 6: What You Are Looking For 89 Hard and Soft Skills 91 Crucial Conversations 94 Emotional Intelligence 98 Trust 100 Chapter 7: Assembling the Individuals for a Change Event 107 “Dunbar’s Number” for Change Teams 108 The Right Mixtures of People 110 Roles on the Team 113 The Right Number of Projects 120 The Project Management Human Capital Inventory 122 Do People Make a Team? 122 Chapter 8: Converting Individuals into a Project Implementation Team 125 Onboarding a Group 125 Beginning the Onboarding Process: Day Zero 127 The Next Step: Day One 128 Decisions and Tracking 130 Passion and Enthusiasm 132 Alignment 134 Trust 135 Chapter 9: The First Mile and Beyond 139 Index 145

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