Description
Book SynopsisThe U.S. healthcare system is now spending many millions of dollars to improve patient safety and inter-professional practice. Nevertheless, an estimated 100,000 patients still succumb to preventable medical errors or infections every year. How can health care providers reduce the terrible financial and human toll of medical errors and injuries that harm rather than heal? Beyond the Checklist argues that lives could be saved and patient care enhanced by adapting the relevant lessons of aviation safety and teamwork. In response to a series of human-error caused crashes, the airline industry developed the system of job training and information sharing known as Crew Resource Management (CRM). Under the new industry-wide system of CRM, pilots, flight attendants, and ground crews now communicate and cooperate in ways that have greatly reduced the hazards of commercial air travel.
The coauthors of this book sought out the aviation professionals who made this transformation possible.
Trade Review
An excellent account of the history of crew resource management (CRM), its virtues, and how it's supposed to work, the book also delivers an eye-popping look beyond the supposedly sterile drapes in some of the United States’ most prestigious hospitals. Approximately 100,000 patients die in the U.S. every year as a result of medical mistakes, and some of the behavior that goes on in the U.S. healthcare system, as described in the book, is appalling. 'Health care needs... a radical cultural transformation, like the one that has taken place in aviation over the past 30 years,’ the authors argue persuasively. Three positive case studies show that it can be done.
-- Jan W. Steenblik * Air Line Pilot *
This book is full of information from air investigations and interesting facts. The first flight attendants, for example, had to be registered nurses in case any passengers became unwell. It shows that the everyday implementation of such things as checklists is part of a commitment by an industry to change the way it works. This commitment comes through leadership, but involves all the team, and is key for a nursing audience.
-- Dan Wolstenholme * Nursing Standard *
Table of ContentsForeword by Captain Chesley "Sully" SullenbergerIntroduction
1 History of Crew Resource Management
2 Communication
3 Case Study: Maimonides Medical Center
4 Team Building
5 Case Study: Osher Clinical Center for Complementary and Integrative Medical Therapies
6 Workload Management
7 Case Study: Interprofessional Education and Practice at the University of Toronto
8 Threat and Error Management
9 Why CRM Worked
10 The Problems in Medicine
11 ConclusionAppendix: Maimonides Medical Center Code of Mutual RespectGlossary
Notes
Index
