Description
Book SynopsisImplement change that fosters sustainable growth and better patient care Health care projects depend on astute management of change. But more than anything else, they depend on leaders who pay attention, who understand the importance of starting right, and who know how to launch projects that succeed.
Table of ContentsList of Figures and Tables ix
Preface xi
Acknowledgments xvii
The Author xix
PART 1 Changing Health Care 1
Introduction: The Need for Change 2
Chapter 1: How Organizations Can Really Change 7
A Better Approach 9
From “Projects” to Change Events 14
Chapter 2: Criteria for an Initiative’s Success 19
Failure Rates 20
Doing the Right Thing Right 21
Appropriate Measures of Success 24
Careful Management of Risk 26
Chapter 3: Planning: Seeds of Success and Failure 31
A Time for Planning 32
Learning from Failure 35
PART 2 Select the Right Projects 41
Introduction: The Crowded Runway 42
Chapter 4: Identifying and Creating the Right Initiatives 47
Change Initiatives as Strategic Planning 48
Where Good Project Ideas Originate 53
Developing Project Concepts 55
Chapter 5: Selecting, Prioritizing, and Monitoring
Change Initiatives 61
The Project and Portfolio Management Review Board 63
Criteria for Project Selection 66
Prioritizing Projects 72
Monitoring Projects 78
PART 3 Choose the Right People 83
Introduction: How Important Are Decisions about People? 84
Chapter 6: What You Are Looking For 89
Hard and Soft Skills 91
Crucial Conversations 94
Emotional Intelligence 98
Trust 100
Chapter 7: Assembling the Individuals for a Change Event 107
“Dunbar’s Number” for Change Teams 108
The Right Mixtures of People 110
Roles on the Team 113
The Right Number of Projects 120
The Project Management Human Capital Inventory 122
Do People Make a Team? 122
Chapter 8: Converting Individuals into a Project Implementation Team 125
Onboarding a Group 125
Beginning the Onboarding Process: Day Zero 127
The Next Step: Day One 128
Decisions and Tracking 130
Passion and Enthusiasm 132
Alignment 134
Trust 135
Chapter 9: The First Mile and Beyond 139
Index 145
