Hospitality and service industries Books
Kohlhammer W. Ist Der Tourismus Noch Zukunftsfahig
Book Synopsis
£23.75
Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Einführung Sportsponsoring: Theorieüberblick und
Book SynopsisIn diesem Lehrbuch lernen Sie die Grundlagen des Sponsorings sowie verschiedene Ausprägungen und Erscheinungsformen des Sportsponsorings kennen. Anhand zahlreicher Praxisbeispiele, Statistiken und Studienergebnisse bekommen Sie eine realistische Vorstellung von der Größenordnung, in der sich das Sportsponsoringvolumen in Deutschland und weltweit bewegt und welche Sportarten und Branchen in diesem Sektor von Relevanz sind. Ihnen werden die Ziele, Motive und die Akteure im Bereich des Sportsponsorings vorgestellt. Des Weiteren lernen Sie die theoretische Verortung des Sportsponsorings aus Management- bzw. Marketing- und Kommunikationssicht kennen und können sich mit dem strukturierten Sponsoringmanagementprozess vertraut machen. Insgesamt erhalten Sie mit diesem Lehrbuch ein breites Grundlagenwissen zum Thema Sportsponsoring.Table of ContentsSponsoring: Begriff, Definition, Merkmale, Typen.- Sportsponsoring: Abgrenzung, Bedeutung, Wirkungspotenziale, Erscheinungsformen.- Sportsponsoring als Marketing- und Kommunikationsinstrument.
£19.99
Springer Gabler Die Veränderung der Bankenbranche durch die
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£53.99
Books on Demand Wachbuch Sicherheitsdienst: inklusive allgemeiner
Book Synopsis
£27.46
BIS Publishers B.V. Design to Change: Drive change by mastering event
Book SynopsisDiscover why intentional event design is crucial and how you can create positive organizational changes.Curious about how events can make a difference and create a meaningful impact? Then this is the book for you. 'Design to Change' offers valuable insights into the power of purposeful and strategic event design. Find out why intentional event design is crucial to drive positive organisational changes. Learn how to identify an event's desired outcomes and design experiences that align with those goals. From crafting engaging content and curating immersive environments to leveraging technology and fostering participant engagement, this book gives you the tools needed to create transformative events. Furthermore, the book will introduce you to innovative event formats and methodologies that can amplify the impact of your events. Case studies and real-world examples demonstrate the effectiveness of purposeful event design in achieving organisational objectives. Whether you are an event professional, an organiser, or someone interested in understanding the potential of events as drivers of change, this book will provide practical techniques, approaches and inspiration to design events that drive positive change. - Learn how to design events that facilitate change. - Discover the possibilities and benefits of strategic event planning. - Gain practical insights to maximize the impact of events on organizational success
£25.20
The University of Chicago Press Temporarily Yours
Book SynopsisDespite increased economic opportunities for women, sexual commerce has not only thrived in the Western world, it has diversified along technological, spatial, and social lines. This work paints a picture of the state of global sexual commerce and its relationship to a burgeoning consumer culture.Trade Review"This is an ambitious book - highly readable, compelling, and original. Bernstein's claim is that the character and organization of sex work has shifted. Whereas the signature form of sex work used to be the nonwhite streetwalker working in largely marginal neighborhoods, today, she reveals, sex work is largely private, relying heavily on the Internet, and provided by someone that is as often white and middle-class as nonwhite and poor." - Steven Seidman, author of Beyond the Closet"
£28.00
University of Chicago Press The Risks of Financial Institutions
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£109.25
The University of Chicago Press Synthetic Worlds The Business and Culture of
Book SynopsisFrom EverQuest to World of Warcraft, online games have evolved from the exclusive domain of computer geeks into an extraordinarily lucrative staple of the entertainment industry. People of all ages and from all walks of life now spend thousands of hoursand dollarspartaking in this popular new brand of escapism. But the line between fantasy and reality is starting to blur. Players have created virtual societies with governments and economies of their own whose currencies now trade against the dollar on eBay at rates higher than the yen. And the players who inhabit these synthetic worlds are starting to spend more time online than at their day jobs. In Synthetic Worlds, Edward Castronova offers the first comprehensive look at the online game industry, exploring its implications for business and culture alike. He starts with the players, giving us a revealing look into the everyday lives of the gamersoutlining what they do in their synthetic worlds and why. He then describes the economies inside these worlds to show how they might dramatically affect real world financial systems, from potential disruptions of markets to new business horizons. Ultimately, he explores the long-term social consequences of online games: If players can inhabit worlds that are more alluring and gratifying than reality, then how can the real world ever compete? Will a day ever come when we spend more time in these synthetic worlds than in our own? Or even more startling, will a day ever come when such questions no longer sound alarmist but instead seem obsolete? With more thanten million active players worldwideand with Microsoft and Sony pouring hundreds of millions of dollars into video game developmentonline games have become too big to ignore. Synthetic Worlds spearheads our efforts to come to terms with this virtual reality and its concrete effects. Illuminating. . . . Castronova's analysis of the economics of fun is intriguing.Virtual-world economies are designed to make the resulting game interesting and enjoyable for their inhabitants. Many games follow a rags-to-riches storyline, for example. But how can all the players end up in the top 10%? Simple: the upwardly mobile human players need only be a subset of the world's population. An underclass of computer-controlled 'bot'citizens, meanwhile, stays poor forever. Mr. Castronovaexplains all this with clarity, wit, and a merciful lack of academic jargon.The EconomistSynthetic Worlds is a surprisingly profound book about the social, political, and economic issues arising from the emergence of vast multiplayer games on the Internet. What Castronova has realized is that these games, where players contribute considerable labor in exchange for things they value, are not merely like real economies, they are real economies, displaying inflation, fraud, Chinese sweatshops, and some surprising in-game innovations.Tim Harford, Chronicle of Higher Education
£18.00
The University of Chicago Press Windows into the Soul Surveillance and Society in
Book Synopsis
£31.00
The University of Chicago Press Housekeeping by Design
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£24.00
The University of Chicago Press Far Out Countercultural Seekers and the Tourist
Book Synopsis
£31.00
The University of Chicago Press The Problem with Feeding Cities The Social
Book SynopsisFor most people, grocery shopping is a mundane activity. Few stop to think about the massive, global infrastructure that makes it possible to buy Chilean grapes in a Philadelphia supermarket in the middle of winter. Yet every piece of food represents an interlocking system of agriculture, manufacturing, shipping, logistics, retailing, and nonprofits that controls what we eator don't. The Problem with Feeding Cities is a sociological and historical examination of how this remarkable network of abundance and convenience came into being over the last century. It looks at how the US food system transformed from feeding communities to feeding the entire nation, and it reveals how a process that was once about fulfilling basic needs became focused on satisfying profit margins. It is also a story of how this system fails to feed people, especially in the creation of food deserts. Andrew Deener shows that problems with food access are the result of infrastructural failings stemming from how Trade Review"...a major addition to the literature on food infrastructure history and analysis." * Civil Engineering Magazine *"We take food for granted—that it will always be on the shelf, mostly affordable, and safe to eat. Andrew Deener no longer takes the food supply for granted and in this book, using the City of Philadelphia as a case study, examines the high-volume, high-variety food system on which the U.S. relies." * CHoW Line *"The Problem with Feeding Cities is a tour de force in its examination of the logistical and supply chain effects on our food system...[It] is a valuable book for those interested in food insecurity and organizational sociology." * Sociological Forum *"Deener urges us to think of food as similar to other goods, [such as] electricity [and] housing that changed dramatically in the twentieth century. He does an excellent job taking the reader on the trip--by boat, by railroad, long haulers, and cars--to see how food gets from point A to point B (with a lot of other points in-between)...Changes in food distribution in the twentieth century led to much of the infrastructural decay we see in US cities in the 21st century and exacerbated food inequalities that we still see today." * Urbanities: The Journal of Urban Ethnography *"Andrew Deener’s fascinating book represents an important contribution to the sparsely populated field of social studies of food infrastructure. . . . The Problem with Feeding Cities represents an ambitious attempt to unpack the black box of fresh food provisioning in the United States and theorize the role of food infrastructure in shaping the contemporary city. . . .[It] reveals the importance of understanding what stands between the proverbial farm and table in terms of crafting policies and theories that can adequately confront the 'problem with feeding cities.'" * Gastronomica *“Most of us give little thought to the question of how our food gets to the grocery store, or of how and why this matters. But Deener has spent years investigating the hidden infrastructure that shapes what we grow, what we eat, what we spend, and, most surprisingly, how we’ve built cities, suburbs, and transit networks around the world. The Problem with Feeding Cities is a revelatory study, loaded with ideas about how to create healthier, more sustainable systems for our changing world.” -- Eric Klinenberg, author of Palaces for the People and Heat Wave“This is the food chain fully traced and newly understood. We learn how grocery companies, road builders, and bar codes have shaped cities and fields—and what goes in our mouths. Deener combines politics, technology, and taste for lessons in urban history, consumption, and the wiles and woes of business. He brings the concept of infrastructure to explanatory life.” -- Harvey Molotch, author of Where Stuff Comes From“The Problem with Feeding Cities is a masterpiece of sociological imagination, making the familiar grocery store aisle into a strange concoction of methyl bromide and Universal Product Codes. Deener narrates the ‘social life of infrastructure’ over a century of history and with a remarkable variety of foodstuff examples. This book is a model of urban, economic, organizational, and environmental sociology.” -- Mary Pattillo, author of Black on the Block"What is singularly insightful about this volume is that it disaggregates the food system, showing how supplying cities with grains or meats, about which much has been written...is quite different from feeding cities fresh fruits and vegetables...[Deener] underlines the epistemic consequences of separating rural sociology from urban sociology and a sociology of production from a sociology of consumption, with the ties between the two falling out of analytical view. That sets his task for the rest of the book, which includes exemplary chapters on technologies and techniques of classifying uneven organic material." * City & Community *"Sociologists with interests in food, urban studies, and politics will find The Problem with Feeding Cities to be a helpful resource for many years to come. Any evolution of our food distribution system that expands beyond today’s supermarket model (e.g., home delivery) will require new infrastructure to succeed. Deener’s framing of the problem of getting food to people will help us keep track of the ways industry and government mutually adapt to stock the household pantries of the future." * American Journal of Sociology *Table of ContentsPreface One / The Transformation of the Food System Two / The Rise and Fall of the Urban Middlemen Three / Infrastructural Exclusion Four / The Bar Code: A Micro-technical Force of Change Five / Defeating Seasons: Reassembling the Produce Aisle Six / Cracks in the System Seven / Food Distribution as Unfinished Infrastructure Eight / The Problem with Feeding Cities Acknowledgments Methods Appendix: Strategic Variation and Historical Excavation Notes References Index
£87.40
The University of Chicago Press The Problem with Feeding Cities The Social
Book SynopsisTrade Review"...a major addition to the literature on food infrastructure history and analysis." * Civil Engineering Magazine *"We take food for granted—that it will always be on the shelf, mostly affordable, and safe to eat. Andrew Deener no longer takes the food supply for granted and in this book, using the City of Philadelphia as a case study, examines the high-volume, high-variety food system on which the U.S. relies." * CHoW Line *"The Problem with Feeding Cities is a tour de force in its examination of the logistical and supply chain effects on our food system...[It] is a valuable book for those interested in food insecurity and organizational sociology." * Sociological Forum *"Deener urges us to think of food as similar to other goods, [such as] electricity [and] housing that changed dramatically in the twentieth century. He does an excellent job taking the reader on the trip--by boat, by railroad, long haulers, and cars--to see how food gets from point A to point B (with a lot of other points in-between)...Changes in food distribution in the twentieth century led to much of the infrastructural decay we see in US cities in the 21st century and exacerbated food inequalities that we still see today." * Urbanities: The Journal of Urban Ethnography *"Andrew Deener’s fascinating book represents an important contribution to the sparsely populated field of social studies of food infrastructure. . . . The Problem with Feeding Cities represents an ambitious attempt to unpack the black box of fresh food provisioning in the United States and theorize the role of food infrastructure in shaping the contemporary city. . . .[It] reveals the importance of understanding what stands between the proverbial farm and table in terms of crafting policies and theories that can adequately confront the 'problem with feeding cities.'" * Gastronomica *“Most of us give little thought to the question of how our food gets to the grocery store, or of how and why this matters. But Deener has spent years investigating the hidden infrastructure that shapes what we grow, what we eat, what we spend, and, most surprisingly, how we’ve built cities, suburbs, and transit networks around the world. The Problem with Feeding Cities is a revelatory study, loaded with ideas about how to create healthier, more sustainable systems for our changing world.” -- Eric Klinenberg, author of Palaces for the People and Heat Wave“This is the food chain fully traced and newly understood. We learn how grocery companies, road builders, and bar codes have shaped cities and fields—and what goes in our mouths. Deener combines politics, technology, and taste for lessons in urban history, consumption, and the wiles and woes of business. He brings the concept of infrastructure to explanatory life.” -- Harvey Molotch, author of Where Stuff Comes From“The Problem with Feeding Cities is a masterpiece of sociological imagination, making the familiar grocery store aisle into a strange concoction of methyl bromide and Universal Product Codes. Deener narrates the ‘social life of infrastructure’ over a century of history and with a remarkable variety of foodstuff examples. This book is a model of urban, economic, organizational, and environmental sociology.” -- Mary Pattillo, author of Black on the Block"What is singularly insightful about this volume is that it disaggregates the food system, showing how supplying cities with grains or meats, about which much has been written...is quite different from feeding cities fresh fruits and vegetables...[Deener] underlines the epistemic consequences of separating rural sociology from urban sociology and a sociology of production from a sociology of consumption, with the ties between the two falling out of analytical view. That sets his task for the rest of the book, which includes exemplary chapters on technologies and techniques of classifying uneven organic material." * City & Community *"Sociologists with interests in food, urban studies, and politics will find The Problem with Feeding Cities to be a helpful resource for many years to come. Any evolution of our food distribution system that expands beyond today’s supermarket model (e.g., home delivery) will require new infrastructure to succeed. Deener’s framing of the problem of getting food to people will help us keep track of the ways industry and government mutually adapt to stock the household pantries of the future." * American Journal of Sociology *Table of ContentsPreface One / The Transformation of the Food System Two / The Rise and Fall of the Urban Middlemen Three / Infrastructural Exclusion Four / The Bar Code: A Micro-technical Force of Change Five / Defeating Seasons: Reassembling the Produce Aisle Six / Cracks in the System Seven / Food Distribution as Unfinished Infrastructure Eight / The Problem with Feeding Cities Acknowledgments Methods Appendix: Strategic Variation and Historical Excavation Notes References Index
£28.00
The University of Chicago Press The Market Structure of Sports
Book SynopsisThrough an economic assessment of the business of professional sports and prospects for its future in the United States, this study examines factors that determine players' salaries, management practices and franchise values, and long- and short-term corporate ownership.Table of ContentsPt. 1: Introduction 1: The Economics of Sports Leagues Pt. 2: The Players' Market 2: The Structure of Player Salary 3: The Distribution of Player Earnings Pt. 3: The Market for Sports Franchises 4: Of Winners and Losers: Momentum in Sports 5: Reputational Capital and the Sale of Franchises 6: Profits, Capital Appreciation, and the Duration of Ownership Pt. 4: The Market for Coaching Talent 7: Managerial Performance and Tenure 8: Does Firing the Manager Improve Club Performance? Notes Index
£23.00
The University of Chicago Press The Tour Guide
Book SynopsisEveryone wants to visit New York at least once. The Big Apple is a global tourist destination with a dizzying array of attractions throughout the five boroughs. This title provides long history of tour-giving across the globe as well as the ups and downs of New York's tour guide industry in the wake of 9/11.Trade Review"The Tour Guide is an enormously interesting book. Wynn's extensive interviews and observations show us a variety of people giving tours of New York in a variety of ways, and by the time you finish the book you've learned a great deal about them, how they work, and why they do it. While The Tour Guide intersects with other classic books on urban life, Wynn's major accomplishment here is to provide a unique way of looking at cities you would never have arrived at just by thinking about them yourself." (Howard S. Becker, author of Outsiders)"
£27.00
Palgrave Macmillan Equity Derivatives
Book SynopsisChapter 1) Equity Derivatives The Fundamentals.- Chapter 2) Corporate Actions.- Chapter 3) Equity Valuation.- Chapter 4) Valuation of Equity Derivatives.- Chapter 5) Risk Management of Vanilla Equity Options.- Chapter 6) Volatility and Correlation.- Chapter 7) Barrier and binary Options.- Chapter 8) Correlation-Dependent Exotic Options.- Chapter 9) Equity Forwards and Futures.- Chapter 10) Equity Swaps.- Chapter 11) Investor Applications of Equity Options.- Chapter 12) Structured Equity Products.- Chapter 13) Traded Dividends.- Chapter 14) Trading Volatility.- Chapter 15) Trading Correlation. Table of Contents
£52.24
MO - University of Illinois Press Intersecting Journeys
Book SynopsisAn interdisciplinary collection that bridges the dichotomy between sacred and secular travel.Trade Review"The contributors to Intersecting Journeys focus on a diverse mix of pilgrim-tourists, producing a varied and nuanced image of what tourists want. Each small, gem-like chapter explores travel and shrine in a different ethnographic context, from the Spanish pilgrimage center of Santiago de Compostela to the temples of Kyoto; from British missionaries in New Guinea to Star Trek conventions." --Anthropology News"A very welcome addition . . . to a field which is expanding far beyond the limits of the anthropology of religion."--John Eade, Sociology and Anthropology, Roehampton University, London, UKTable of ContentsApproaches to the anthropology of pilgrimage and tourism Ellen Badone & Sharon R. Roseman; "They told what happened on the road": Narrative and the construction of experiential knowledge on the pilgrimage to Chimayo, New Mexico Paula Elizabeht Holms-Rodman; Pilgrimage to "England's Nazareth": Landscapes of myth and memory at Walsingham Simon Coleman; The Kyoto tax strike: Buddhism, Shinto and tourism in Japan Nelson H. H. Graburn; Tourism and Holy Week in Leon, Spain Mark Tate; Santiago de Compestela in the year 2000: From religious centre to European City of Culture Sharon R. Roseman; Extending the metaphor: British missionaries as pilgrims in New Guinea Wayne Fife; Pilgrimage and the IDIC ethic: Exploring Star Trek convention attendance as pilgrimage Jennifer E. Port; Stories of the return: Pilgrimage and its aftermath Nancy L. Frey; Crossing boundaries; Exploring the borderlands of ethnography, tourism and pilgrimage Ellen Badone
£31.50
MO - University of Illinois Press The Business of Professional Sports
Book SynopsisBeyond the highly publicized heroics and foibles of players and teams, when the grandstands are empty and the scoreboards dark, there is a world of sport about which little is known by even the most ardent fan. It is the business world of sport; it is characterized by a thirst for power and money, and its players are just as active as those on the professional teams they oversee. In this collection, some of the best scholars in the field use examples from baseball, football, basketball, and hockey to illuminate the significant economic, legal, social, and historic aspects of the business of professional sports.Contributors: Dennis A. Ahlburg, Rob B. Beamish, Joan M. Chandler, James B. Dworkin, Lawrence M. Kahn, Charles P. Korr, John J. MacAloon, David Mills, Roger G. Noll, Steven A. Reiss, Gary R. Roberts, Stephen F. Ross, Peter D. Sherer, Leigh Steinberg, and David G. Voigt,
£19.79
University of Illinois Press Sweet Greeks
Book SynopsisGus Flesor came to the United States from Greece in 1901. His journey led him to Tuscola, Illinois, where he learned the confectioner's trade and opened a business that still stands on Main Street. Sweet Greeks sets the story of Gus Flesor's life as an immigrant in a small town within the larger history of Greek migration to the Midwest. Ann Flesor Beck's charming personal account recreates the atmosphere of her grandfather's candy kitchen with its odors of chocolate and popcorn and the comings-and-goings of family members. The Store represented success while anchoring the business district of Gus's chosen home. It also embodied the Midwest émigré experience of chain migration, immigrant networking, resistance and outright threats by local townspeople, food-related entrepreneurship, and tensions over whether later generations would take over the business. An engaging blend of family memoir and Midwest history, Sweet Greeks tells how Greeks became candy makers to the nation, one shop atTrade Review"The stories in the book are still relevant today, and the midwestern history is easy to devour because the places are familiar. . . . This book paired with some sweets from Flesor’s Candy Kitchen would be perfect for anyone in central Illinois with a sweet tooth." --Smile Politely"This remarkable story is both unique and universal. It is the story of tenacious immigrant entrepreneurs overcoming enormous odds to find that sweet spot, making candy that would become a permanent feature of American daily life."--Ken Albala, author of Noodle Soup: Recipes, Techniques, Obsession"The value of Sweet Greeks rests in its recovery of the names and personal stories of immigrant confectioners operating candy stores in small, Midwestern towns. Once an important niche for Greek entrepreneurs, candy stores also provided community spaces. Then they disappeared. Could their revival breathe life into rural communities?"--Donna Gabaccia, coauthor of Gender and Migration: From the Slavery Era to the Global Age"Ann Flesor Beck brings to life the workings of chain migration and networking with vivid stories of the newcomers who worked strategically to found the once-ubiquitous soda fountains of the small-town midwest. Embedded in the history of southeastern European immigration, nativist American prejudice, and immigrant persistence, she offers a revelatory view of immigrant generations that serves us well today." --Leslie Page Moch, author of Broad Is My Native Land: Repertoires and Regimes of Migration in Russia’s Twentieth Century"A grand achievement." --National HeraldTable of ContentsAcknowledgments Introduction Chapter 1. Foundations Chapter 2. The Journey: 1880-1930 Chapter 3. Acculturation and Americanization Chapter 4. Finding a Niche in Chicago and St. Louis Chapter 5. Greeks vs. Goblins Chapter 6. My Grandfather and His Mentors Chapter 7. Small City Greek Confectioners Chapter 8. Small Town Greek Confectioners Conclusion Notes Bibliography Index
£19.79
University of Washington Press Puer Tea
Book SynopsisPuer tea has been grown for centuries in the "Six Great Tea Mountains" of Yunnan Province. In imperial China it was a prized commodity, traded to Tibet by horse or mule caravan via the so-called Tea Horse Road and presented as tribute to the emperor in Beijing.Trade Review"An admirably coherent analysis of the complex social relationships that shaped the Pu'er market. . . . and a fine addition to the literature on the cultural biographies of commodities. . . . Recommended for the teaching of political economy, cultural economy, Chinese social transformation, and regional development studies." * China Quarterly *"A wealth of valuable information, both historical and anecdotal….should be mandatory reading for anyone interested in the subject of Puer tea." * Two Dog Tea Blog *"This fine book has so much to tell us about the political economy of Puer tea over different periods of time and with links to Hong Kong, Taiwan and beyond…[I]nformative and well-written." -- Tan Chee Beng * Australian Journal of Anthropology *"[R]eflective of the deep socioeconomic and historical constructions of value in Puer tea shaped across many centuries, which Zhang captures in this intriguing monograph. Tracing the popularization of Puer tea in the late-twentieth and early-twenty-first centuries, from its rise, peak, and eventual crash in 2007, this book is an insightful examination of the world of Puer tea. . . . [T]his ethnography presents a unique contribution to those interested in commodities, exchange, authenticity, and symbolic value. . . . The strength of this book lies in is rich ethnographic detail, in terms of privileging (and problematizing) the voices of the many actors involved in Puer tea, in addition to providing rich visual material to illuminate the complicated processes of producing, cultivating, and marketing Puer tea." -- Willa Zhen * Food, Culture and Society *Table of ContentsForeword Acknowledgments Transliteration, Names, and Measures Maps Introduction Spring 1. “The Authentic Tea Mountain Yiwu” 2. Tensions under the Bloom Summer 3. “Yunnan: The Home of Puer Tea” 81 4. Heating Up and Cooling Down 106 Autumn 5. Puer Tea with Remorse 6. Transformed Qualities Winter 7. Tea Tasting and Counter–Tea Tasting 8. Interactive Authenticities Conclusion: An Alternative Authenticity Appendix 1: Puer Tea Categories and Production Process Appendix 2: Supplementary Videos Notes Glossary References Index
£110.48
WW Norton & Co Game of Edges
Book SynopsisThe story of how a new generation of tech-savvy franchise owners is reshaping every aspect of professional sportsTrade Review"Fascinating... Schoenfeld is a canny storyteller, and his portraits of the big beasts (and the almost-rans) are vivid." -- Chris Stoel-Walker - New Scientist"[Game of Edges is] a panoramic, intercontinental tour of sports’ newest battlegrounds: the executive suites perched high above the playing fields and the data rooms buried beneath them, where true success is measured not in wins but dollars. Buoyed" -- Ben Reiter, The New York Times best-selling author of Astroball"A superb storyteller, Bruce Schoenfeld is the master of finding—and then explaining—the secret dynamics of sports. Exquisitely readable and expertly reported, Game of Edges is a joy—though it ought to come with a warning label: fans will never view sports the same way again." -- L. Jon Wertheim, 60 Minutes correspondent and coauthor of Scorecasting"Meticulously researched and beautifully written, Game of Edges delivers a sweeping look at one of the most significant developments in worldwide sports: the new generation of investors fueling the stratospheric rise in the value of pro sports franchises. Bruce Schoenfeld has written a story rich in detail, taking readers into the boardrooms and brainstorming sessions of the teams they love. To read this book is to understand the intriguing dynamics of global sports as they exist today, while peering into their fascinating but uncertain future." -- Christine Brennan, USA Today columnist and best-selling author of Inside Edge
£23.75
John Wiley & Sons Inc Hotel Management and Operations
Book SynopsisHotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems.Table of ContentsChapter 1: Overview Chapter 2: Organization Chapter 3: General Managers: A View at the Top Chapter 4: Operations: Rooms Chapter 5: Operations: Housekeeping, Engineering and Security Chapter 6: Food and Beverage Division Chapter 7: Marketing and Associated Activities Chapter 8: Financial Control and Information Management Chapter 9: Human Resources Policy Management
£113.95
John Wiley & Sons Inc Mortgage Broker
Book SynopsisWhile residential real estate lending has gone soft, commercial lending is hotwith a wave of low interest rates and refinancingand it shows no sign of slowing down. Right now, commercial mortgage brokering is one of the best ways to earn money without a ton of training. In this practical guide for first-timers, you'll learn the basics of brokering from application to closing, as well as inside information you won't find anywhere else. So get started!Table of ContentsPART I. Chapter 1: All the Commercial Mortgage Brokers I Know Earn at Least $100,000/Year (Why This Is a Great Business!) Chapter 2: Selling Commercial Mortgages Can Be a Great Side Business for Any Real Estate Professional. Chapter 3: How to Break into the Business: Getting Training and Getting Started. Chapter 4: Overview of a Typical Commercial Mortgage Deal. PART II. Chapter 5: How Do I Find My First Deal? Chapter 6: An Overview of Commercial Loan Types. Chapter 7: The Most Common Types of Properties Needing Commercial Loans. Chapter 8: How Do I Underwrite the Loan? (aka, Does It Pencil?) Chapter 9: The Four Main Lenders, and What They Want. Chapter 10: How Do I Present or Submit to Lenders? (aka, Writing a Loan Summary and a Preliminary Package): What You Leave Out Could Kill Your Deal. Chapter 11: How Lenders Decide on Pricing for Your Loan and How to Get the Best Pricing for Your Customer. Chapter 12: How Loans Get Closed and Funded—and How You Get Paid. Chapter 13: Anatomy of a Deal. PART III. Chapter 14: Ethics. Chapter 15: Advanced Strategies for Taking Your Business to the Next Level. Chapter 16: How to Find the Niche That Will Make You Rich! Index.
£19.54
John Wiley & Sons Inc Advising UltraAffluent Clients and Family Offices
Book SynopsisA timely guide for financial professionals looking to tap into the lucrative world of the ultra-affluent The ultra affluentdefined here as those having $50 million or more in liquid assetsare an elite class who expect their financial advisors to not only preserve and grow their assets, but also help them with soft issues such as philanthropy and family governance. One of the biggest factors to success in this field is the relationship between the client and the advisor. In Advising Ultra-Affluent Clients and Family Offices, author and practicing investment consultant Michael Pompian provides a practical introduction to who the ultra-affluent actually are and reveals what it takes to build and maintain a solid relationship with them. Filled with in-depth insights and expert advice, this unique resource offers valuable information on issues that every advisor to the ultra-affluent must be familiar with.Table of ContentsForeword xiii Preface xv Acknowledgments xvii Part One Introduction to Advising Ultra-Affluent Clients and Family Offices 1 Chapter 1 Who Are the Ultra-Affluent? 3 Defining the Ultra-Affluent 5 Quantifying Ultra-Affluence Among Total Global Wealth 10 Looking to the Future 11 A World of Opportunities for Advisers 17 Chapter 2 Understanding the Mindset of the Ultra-Affluent Client 19 Why Advising the Ultra-Affluent is Different 20 What Ultra-Affluent Clients Value in an Adviser 23 Building Relationships by Asking Questions and Listening to the Answers 29 Matching Client with Adviser 32 Consultant Questionnaire 33 Conclusion 37 Chapter 3 Wealth Attitudes, Aspirations, and Investor Behavior of Ultra-Affluent Clients 39 Family Aspirations 40 Wealth Attitudes of Ultra-Affluent Clients 42 Where Psychology Meets Finance 47 Investor Biases 48 Conclusion 60 Chapter 4 Noninvestment Best Practices 61 The Challenges Associated with Wealth 61 Guidelines for Sustaining Multigenerational Wealth 63 Conclusion 71 Part Two Investment Strategies for Ultra-Affluent Clients and Family Offices 73 Chapter 5 Practices of the Best Investment Organizations 75 Differences between Endowments and Private Investors 76 Investment Committees 77 Investment Policy Statements 82 Key Considerations for Portfolio Oversight 88 Conclusion 93 Chapter 6 Asset Allocation Considerations for Ultra-Affluent Clients and Family Offices 95 What Is Asset Allocation? 96 The Importance of Assumptions in the Asset Allocation Selection Process 97 The Importance of Asset Allocation 99 Considerations in Asset Allocation for Individual Investors 100 Chapter 7 Domestic and International Equity 111 Introduction to U.S. and International Equity Securities 112 The Five-Step Equity Strategy Process 115 Chapter 8 Domestic and International Bonds 135 Introduction to Bonds 137 Descriptions of Bond Asset Classes 141 Chapter 9 Private Equity 159 What Is Private Equity and How Does It Work? 162 Three Primary Types of Private Equity Investments 166 Creating a Customized Private Equity Program 172 Chapter 10 Hedge Funds 179 What Is a Hedge Fund? 180 Hedge Fund Investing by UACs and Family Offices 185 A History of Hedge Funds 187 The Legal Environment of Hedge Funds 189 Hedge Fund Strategies 191 Manager Selection 202 Chapter 11 Real Assets 203 The Portfolio Benefits of Real Assets 204 Real Estate: A Long-Term Inflation Hedge 205 Natural Resources 210 Part Three Multigenerational Considerations for Ultra-Affluent Clients and Family Offices 223 Chapter 12 Selecting an Adviser 225 Trust: The Key Ingredient 226 How UACs Select an Adviser 228 Questions for Prospective Advisers 234 Conclusion 237 Chapter 13 Selecting a Custodian and Investment Vehicle Structure 239 Custodial Services 239 Investment Vehicle Structure 250 Conclusion 257 Chapter 14 Considerations for Creating a Family Office 259 What is a Family Office? 261 Challenges of Wealth 262 Practical Reasons to Create a Family Office 264 Challenges of Running a Family Office 265 Services Provided by a Family Office 267 Administrative Considerations for Establishing a Family Office 268 Considerations for Establishing a Private Trust Company 274 Conclusion 277 Chapter 15 Wealth Transfer Planning 279 Estate Planning Basics 282 Conclusion 295 Part Four Special Topics for Ultra-Affluent Clients and Family Offices 297 Chapter 16 Concentrated Equity Risk Management 299 What Constitutes a Concentrated Equity Position? 300 Concentrated Stock Risk Minimization Strategies 304 Conclusion 315 Chapter 17 Family Governance 317 Generational Division 318 Family Governance: An Essential Part of Successful Wealth Transfer 319 The Incredible Family 320 Policies 326 Stages of Development 327 Conclusion 328 Chapter 18 Risk Management and Asset Protection 331 Family Office Risk Management 332 Individual Family Member Risk Management 337 Legal Asset Protection 341 Conclusion 344 Chapter 19 Philanthropy 345 Philanthropic Strategy Development through Asking Questions 347 Mission Statement 348 Implementation of Philanthropic Strategy 349 Philanthropic Investing 352 Best Practices of Giving Large Gifts to Colleges and Universities 355 Appendix: The Next Generation: Redefining the Philanthropic Landscape 358 Chapter 20 Multigenerational Asset Allocation Strategies 367 Different Asset Allocations for Different Generations 369 Single Allocation for an Entire Family 370 Customized Asset Allocation by Generation or Family Unit 371 Asset Allocation Targeting 374 The Behavioral Finance Approach to Asset Allocation 374 Conclusion 375 Notes 377 Index 387
£54.75
John Wiley & Sons Inc The Orange Code
Book SynopsisHow championing consumers led to ING Direct''s revolutionary rise in the banking industry In an industry dominated by big banks with little patience for their customers, ING Direct has always strived to be different-a rebel with a cause, if you will-and in doing so, they''ve become the most successful online banking venture in history. The Orange Code recounts ING Direct''s intriguing story, explaining the philosophy of its founder Arkadi Kuhlmann-who believes in the power of individuals to control their financial destiny-and his long-running partnership with Bruce Philp, the branding consultant who helped him make ING Direct a cause to its own people and a household name across North America. Discusses the unconventional approach to business strategy, leadership, and management that built ING Direct Written by the company''s CEO, Arkadi Kuhlmann, the driving force behind this unique company and its approach and Bruce Philp, the branding exTable of ContentsForeword. Acknowledgments. ING Direct Today: The Business Case for Being a Rebel with a Cause. Introduction. Chapter 1 The Guy in the Cape. Leading from the Front. Chapter 2 Pixie Dust. Powered by Purpose. Chapter 3 The Dirty Dozen. We Could Be Heroes. Chapter 4 Clicking. The Conundrum of Advertising. Chapter 5 You Say You Want a Revolution? The Opposite of a Bank. Chapter 6 Saving the Savers. Walking the Talk. Chapter 7 It Takes a Village. Building the Orange Brand Nation. Chapter 8 The Money on the Table. Winning the Battle, Losing the War. Chapter 9 Steering by the Stars. Beyond Managing. Chapter 10 Herding Cats. How to Snatch Defeat from the Jaws of Victory. Epilogue Peeling the Orange. A Guided Tour of the Orange Code, and What It Means to Us. Appendix A : Orange Milestones — An ING Direct Time Line. Appendix B : The Voice of Advocacy. About the Authors. Index.
£11.39
John Wiley & Sons Inc Events Exposed
Book SynopsisAuthor Lena Malouf is a renowned expert in the special events industry. She has won countless accolades for her work, including a recent Lifetime Achievement Award from The Special Event, and has served in major leadership positions in several industry organizations, including as International President of the International Special Events Society and an advisory board member for The Special Event. This book will feature straightforward advice on operating a successful special events business, gleaned from Malouf''s 40+ years in the event planning industry. The book will include guidance on developing a strategy, identifying potential clients, developing proposals, building an event budget, coordinating with contractors, and much more. And beyond the business components, the book will also include a section on designing successful events,including tabletop, ceiling, and wall decor, while a chapter on developing thematic concepts will illustrate how an event planner can successfully bTable of ContentsForeword by Lisa Hurley, Editor at Special Events Magazine ix Preface xi Acknowledgments xv PART ONE: All About BUSINESS Point 1 You and the Events Business 3 Point 2 Develop Your Strategy 9 Point 3 Meet the Client 15 Point 4 Build the Business 21 Point 5 Venue Essentials 35 Point 6 Manage the Money 71 Point 7 Present the Proposal 87 Point 8 The Event Cabinet 101 PART TWO: All About DESIGN Point 9 Tabletops and Other Décor Props 125 Point 10 Creative Event Concepts 149 Point 11 Burst into Weddings 195 Appendix: Understanding Our Clients and Staff Better: Four Behavioral Styles 213 Select Resources 223 Index 229
£43.65
John Wiley & Sons Inc The Investment Industry for It Practitioners
Book SynopsisGiving IT professionals in financial services firms a rounded and comprehensive grounding in their knowledge of their industry, this book offers a primer on the major financial instruments, transactions, and processes, as well as a sound knowledge of the principles of good IT management in the industry. The book gives readers a clear understanding of equities, bonds, currencies, listed derivatives and OTC derivatives. It explains transactions in those instruments and the requirements of business systems that process these transactions. Transactions covered include (inter-alia) agency and principal purchases and sales, loans and deposits, repos and reverse repos, stock loans; and also the Sharia-compliant ''Islamic'' transactions that may be used as alternatives to interest bearing transactions. Andrew Bradford gives an introduction to how investment firms are regulated; offers an understanding of the STP (Straight-through-Processing) concept follTable of ContentsIntroduction. Acknowledgements. PART ONE: INVESTMENTS AND SECURITIES EXPLAINED. 1 An Introduction to Financial Instruments. 1.1 Introduction. 2 Equities. 2.1 Listed and unlisted equities. 2.2 Multi-listed securities. 2.3 The issuance of listed equities â?? the primary market. 2.4 The secondary market in equities. 3 Debt Instruments. 3.1 Types of debt instruments. 3.2 Accrued interest on bonds in the secondary market. 3.3 More trade terminology. 3.4 How prices are formed in the secondary market. 4 Cash. 4.1 Cash as a means of exchange. 4.2 Cash as an investment class. 4.3 More trade terminology. 5 Derivatives. 5.1 Exchange traded derivative contracts. 5.2 More trade terminology. 5.3 OTC derivatives. 6 Common Attributes of Financial Instruments. 6.1 Summary of all trade terminology used in chapters 1 to 5. 6.2 Summary of basic trade arithmetic for transactions in securities, futures and options. 7 Market Participants. 7.1 Introduction. 7.2 Investors. 7.3 Institutional fund managers. 7.4 Private client stockbrokers and investment managers. 7.5 Investment banks that accept and execute orders from investors. 7.6 Investment exchanges. 7.7 Settlement agents. 7.8 Other market participants. 8 How Investment Firms are Regulated. 8.1 Introduction. 8.2 Objectives of regulation. 8.3 The global perspective. 8.4 The European perspective. 8.5 The UK perspective â?? the role of the financial services authority. 8.6 Specific offences in the United Kingdom. 8.7 Regulation and its impact on the it function. 9 Straight-Through-Processing. 9.1 Introduction. 9.2 To what extent is STP actually achieved in practice? 10 The Role of Accurate Static Data in the STP Process. 10.1 Static data overview. 10.2 Duplication of static data across systems. 10.3 Instrument group static data. 10.4 Instrument static data. 10.5 Trading party and settlement agent static data. 10.6 Standard settlement instructions (SSIs). 10.7 Static data that is internal to the firm concerned. 10.8 Normal working days and public holidays. 10.9 Country information. 11 Communications Between Industry Participants. 11.1 SWIFT. 11.2 The financial information exchange (Fix Protocol). 11.3 Other message standards. 12 The Trade Agreement and Settlement Processes. 12.1 The trade agreement process. 12.2 Communications between the trade party and its settlement agent. 13 Failed Trades â?? Causes, Consequences and Resolution. 13.1 Failed trades â?? causes. 13.2 Consequences of failed trades. 13.3 The prevention and resolution of failed trades and the impact on It applications. 14 An Overview of Investment Accounting. 14.1 Role of the financial control department. 14.2 Departmental systems. 14.3 The general ledger. 15 The Stock Record â??Using the double-entry Convention to Control Positions and Security Quantities. 16 Example STP Flows of Equity Agency Trades â?? When Execution Venue is the London Stock Exchange. 16.1 Introduction. 16.2 Equity agency trades with institutional investor customers. 16.3 Equity agency trades with private investor customers. 16.4 Direct market access. 17 The STP Flow of Debt Instrument Trades. 17.1 Introduction. 17.2 Order placement. 17.3 Order execution. 17.4 Trade amounts. 17.5 Trade agreement. 17.6 Regulatory trade reporting. 17.7 Settlement. 17.8 General ledger postings for the trade and the settlement. 17.9 Stock record postings for the trade and the settlement. 17.10 Position-related events. 18 The STP Flow of Foreign Exchange and Money Market Trades. 18.1 Foreign exchange. 18.2 Money market. 19 The STP Flow of Futures and Options Transactions. 19.1 Introduction. 19.2 Futures and options â?? common process steps. 19.3 Futures-specific process steps. 19.4 Options-specific process steps. 20 The STP Flow of SWAP and other OTC Derivative Trades. 20.1 Introduction. 20.2 Order placement. 20.3 Order execution. 20.4 Trade components and amounts. 20.5 Trade agreement. 20.6 Regulatory trade reporting. 20.7 Settlement. 20.8 General ledger postings. 20.9 Stock record postings. 20.10 Marking to market. 20.11 Daily accrual of interest. 21 Stock Lending, Repos and Funding. 21.1 Introduction. 21.2 Stock Lending and borrowing transactions. 21.3 Repo transactions. 21.4 Summary of the differences between the various transaction types. 21.5 The Role of specialist lending intermediaries (SLIs). 21.6 Business Applications to support stock lending and repos. 22 The Impact of Islamic Finance. 22.1 Introduction. 22.2 Delivering Islamic financial services. 22.3 Sharia compliant instruments. 22.4 The valuation and risk management of Islamic financing instruments. 22.5 The It implications of providing islamic instruments. 23 The Management of Positions. 23.1 Introduction. 23.2 Trade dated, value dated, settled and depot positions. 23.3 Interest payments and interest rate fixings. 23.4 Collection of maturity proceeds. 23.5 Dividend payments. 23.6 Corporate actions. 23.7 Listed derivatives â?? contract expiry and delivery dates. 23.8 Marking positions to market. 23.9 Accrual of interest. 23.10 Other accruals. 23.11 Reconciliation. 24 The Management of Risk. 24.1 Forms of market risk. 24.2 Forms of credit risk. 24.3 Other forms of risk. 24.4 The role of the board of directors in managing risk. 24.5 The role of the risk management department. 24.6 An introduction to value-at-risk (VAR). PART TWO: GOOD IT PRACTICE IN THE INVESTMENT INDUSTRY.. 25 The Role of the IT Department in Daily Operations. 25.1 Introduction. 25.2 User support and helpdesk management. 25.3 Data security, data retention, data protection and intellectual property. 25.4 Change management. 25.5 Business continuity planning. 25.6 Use of the It infrastructure library in managing It operations. 26 The Role of the IT Department in Managing Business Change. 26.1 Introduction. 26.2 The software development lifecycle. 26.3 Project management standards. 26.4 Software development models. 26.5 Requirements gathering. 26.6 Quality assurance testing. 27 Package and Vendor Selection, Outsourcing and Offshoring. 27.1 Making the buy or build decision. 27.2 Vendor and package selection. 27.3 Outsourcing and offshoring. Appendix 1 Bond Market Price Calculations. Straight bond calculations. Simple yield to maturity. Gross redemption yield. FRN calculations. Simple margin. Discounted margin. Valuation methodologies for other types of debt instrument. Appendix 2 Summary of Contractual Documents. Further Reading. Glossary of Terms. Index.
£37.95
John Wiley & Sons Inc The Guide to Successful Destination Management 10
Book SynopsisSCHAUMANN, and JOE GOLDBLATT Corporations and associations must often plan meetings and events in geographic areas unknown to them. This eighth title in the Wiley Event Management Series provides event planners and destination managers at hotels and resorts with the ability to organize these types of events effectively.Table of ContentsForeword ix Preface xi Chapter 1 Understanding Destination Management 1 Chapter 2 Program Planning 17 Chapter 3 Transportation Services 31 Chapter 4 Tours 49 Chapter 5 Child Care Programs 63 Chapter 6 E-Business and Registration 75 Chapter 7 Special Events 97 Chapter 8 Food and Beverage 113 Chapter 9 Additional Services 143 Chapter 10 Pricing Strategies 159 Chapter 11 Technology 175 Chapter 12 Risk Management 191 Chapter 13 Ethics 203 Appendix 1 Sample Letter of Intent 217 Appendix 2 Sample Contract for Services 219 Appendix 3 Sample Schedule of Services 223 Appendix 4 What to Look for When Chartering a Bus 227 Appendix 5 Bus Safety 231 Appendix 6 Excerpts from the Americans with Disabilities Act of 1990 237 Appendix 7 ADA Basics at a Glance 247 Appendix 8 Planning a Pre- or Post-Convention Tour 249 Appendix 9 Case Study: KiddieCorp, Inc. 251 Appendix 10 Meeting Contract Process Outline 255 Appendix 11 Ethics Quiz 259 Index 261
£91.15
John Wiley & Sons Inc Concepts of Foodservice Operations and Management
Book SynopsisRevised and updated to highlight essential concepts in the operations and management of foodservice facilities, this edition outlines all steps in a simple and understandable fashion. The unique feature of the book continues to be the emphasis on systems, which applies to both commercial and institutional operations.Table of ContentsFoodservice Systems. Consumer Needs and Types of Foodservices. Menus and Menu Planning. Layout, Design, and Facilities Planning. Equipment Selection. Food Purchasing. Food Receiving and Storage. Food Sanitation. Quantity Food Preparation. Delivery and Service of Food. Foodservice Management: Functional Aspects. Foodservice Management: Personnel Aspects. Appendices. Index.
£106.46
John Wiley & Sons Inc Hospitality Sales
Book SynopsisFor a required or elective course in Hospitality Sales and Introductory Sales Training for Industry taught out of the hospitality management or marketing program at the freshman/sophomore level at the two-year and four-year levels. Some hospitality programs will use this book in the lower level marketing course (taught out of the business school) as well. Focused on the sales aspect of hospitality (not just marketing), this book addresses the primary focus of sales as the communication aspect of marketing as well as direct personal selling to potential customers. Shaw/Morris positions personal selling as having the right product, in the right place, at the right time, and at the right price applied to hotels or foodservice operations. With this emphasis on personal selling - the sales process, sales management, sales and technology - sales becomes integral to the student''s understanding of operations and marketing.Table of ContentsSETTING THE STAGE. Introduction to Sales and Marketing. The Marketing Communication Mix. THE PLAYERS. Hospitality Customers: The Buyers. Hospitality Businesses: The Suppliers. Hospitality Businesses: More Suppliers. PERSONAL SELLING AND SALES MANAGEMENT. Personal Selling: The Sales Process. Personal Selling: The Delivery. Sales Management. Sales and Technology: Part A Management and Operations. Sales and Technology: Part B The Hospitality Customer. INTERMEDIARIES AND PARTNERSHIPS. Intermediaries. Hospitality Partnerships. Glossary. Index.
£134.95
John Wiley & Sons Inc Service Management 3e Strategy and Leadership in
Book SynopsisIn the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations.Table of ContentsAbout the Author ixAcknowledgements to the second edition xiPreface to the second edition xvPreface to the third edition xvii1. The Myth and Reality of a Service Society 1 2. The New Economic Equation 24 3. Service Management Systems 46 4. Dynamic Diagnosis: Virtuous Circles and Vicious Circles 61 5. The Service Concept 75 6. Why Strategic Human Resource Development? 89 7. Getting People to Grow 106 8. The Client as Customer-the Client as Coproducer 115 9. Technology, Tools and Setting 135 10. Image 149 11. The Art and Science of Pricing 161 12. Creating, Reproducing and Refining Business Ideas 169 13. Diversification and Internationalization 181 14. Quality 197 15. Culture and Dominating Ideas as Management Tools 214 16. Change and Leadership 221 References 229 Index 231
£38.00
John Wiley & Sons Inc The Jenny Craig Story How One Woman Changes
Book Synopsis"A fascinating insight into the world of big business and how a little Cajun girl from New Orleans can achieve great success in this country. " ----Dick Van Patten, actor (Eight Is Enough) "Jenny Craiga s story is a splendid example of what can be accomplished in our entrepreneurial society with dedication and hard work.Table of ContentsIntroduction. 1. Early Years. " I learned very early that work was not a dirty four-letter word". 2. First Foray into Entrepreneurship. "You can do anything and be anything you want". 3. Researching New Franchise Opportunities. "I was open to anything that was available." 4. Negotiating a Buyout. "I'd rather be in jail than be here." 5. The Beginning of Jenny Craig, Inc. "A Company that would incorporate all the necessary benefits of successful weight management. 6. Starting Over: Back in the United States. "We were both only 52-and ready for a new challenge." 7. Health Troubles and Legal Problems. "Surely there's something or someone out there that has the answer." 8. The Challenge of Succession Planning. "I have always believed we should have a woman in charge of all field operations." 9. Moving On and Looking Ahead. "I devoted most of my adult life to helping people make positive changes." Final Thoughts. "I can't wait for tomorrow." Index.
£16.99
John Wiley & Sons Inc Consumers and Services
Book SynopsisThis approach to service marketing from a consumer perspective integrates information on service consumption from from a variety of sources. It establishes the effect of the characteristics of services upon consumer behavior and presents four detailed case studies of consumer behavior in service industries.Table of ContentsTHE SERVICE CONSUMER. Consumers and Services. Pre-Consumption of Services. Consuming Services. Evaluating Services. THE SERVICE CONSUMER IN CONTEXT. The Tourism and Travel Consumer. The Professional Services Consumer. The Financial Services Consumer. The Healthcare Consumer. The Charity Consumer. CONCLUSION. Conclusion. Index.
£56.00
John Wiley & Sons Inc People and Tourism in Fragile Environments
Book SynopsisMountains, deserts, savannahs and the polar regions are fragile both in their ecologies and the cultures of their inhabitants. These fragile environments are characterised by a marked seasonality, and many human activities are limited to clearly defined times of the year. Environmental impacts arise not only from traditional economic activities, but also from tourism which has recently grown rapidly in many of these environments around the world. This trend is welcomed by the tourism industry but viewed with apprehension by many organisations concerned with protecting the human and natural systems of fragile environments. While tourism can provide new sources of revenue and help stem depopulation, it can also destabilise communities, making them dependent on external sources of money and endangering long-established traditions and ways of life. People and Tourism in Fragile Environments discusses many of these delicate interactions by presenting detailed case studies from five continenTable of ContentsFragile Environments, Fragile Communities?: An Introduction (D.Harrison & M. Price). Maintaining Control: Culture and Tourism in the Pueblo of Zuni, NewMexico (A. Mallari & J. Enote). The Inuit as Hosts: Heritage and Wilderness Tourism in Nunavut (V.Smith). Sustaining Tourism in Far North Queensland (V. Strang). From Sami Nomadism to Global Tourism (K. Pedersen & A.Viken). Tourism in Svalbard: Planned Management or the Art of StumblingThrough? (B. Kaltenborn). Learning from Experience in the Monteverde Cloud Forest, Costa Rica(A. Baez). Negotiating the Development of Tourism in the Richtersveld, SouthAfrica (E. Boonzaier). Finding Common Ground in the Last Best Place: The Flathead County,Montana, Master Plan (K. Culbertson, et al.). Does Our Community want Tourism?: Examples from South Wales (M.Fitton). The Challenge of Integrating Maasai Tradition with Tourism (D.Berger). People, Wildlife and Tourism in and around Hwange National Park,Zimbabwe (F. Potts, et al.). Good Intentions in a Competitive Market: Training for People andTourism in Fragile Environments (C. Whinney). Index.
£91.80
John Wiley & Sons Inc The Service Economy
Book SynopsisServices dominate the modern economy. This controversial and important book reviews research into the development and future of the service economy. Professor Illeris synthesises not only English language research on the nature and function of services, but also introduces the lesser-known but equally important work done on services by researchers in other languages which often reaches surprising and challenging conclusions. While the emphasis is on producer services in the western world, due consideration is also given to the role and significance of personal and household services which have been frequently ignored in the literature. The approach adopted is geographical and macro-economic and among the topics discussed are the nature and classification of service activities, the role and importance of services in the overall economy and the increasing importance of services in regional development and international trade. The overall theme of the book is how our society has been tranTable of ContentsWHAT IS IT ALL ABOUT? The Nature and Role of Services. Classification of Service Activities. THE DEVELOPMENT OF SERVICES. Development of Household Services. Productivity and Effectiveness. Development of Producer Services. Qualifications and Conditions of Work. LOCATION OF SERVICES AND REGIONAL DEVELOPMENT. Inter-Urban Distribution of Service Activities. Factors of Inter-Urban Location. The Role of Services in Regional Development. Services Within Cities. SERVICES IN THE ECONOMICALLY DEVELOPED WORLD. International Variation. International Trade in Services. CONCLUSIONS. The Service Society. Important Conclusions and Further Questions. Appendix. Case Studies. Bibliography. Index.
£242.06
University of California Press Kitchens
Book SynopsisOffering a portrait of the real lives of kitchen workers, this book presents their experiences, challenges, and satisfactions to colorful life.Trade Review"Oozes with first-hand accounts of pranks and mishaps... Fine's book entertains as it enlightens." North By NorthwesternTable of ContentsPreface to the 2009 Edition Preface to the First Edition Introduction Chapter 1. Living the Kitchen Life Chapter 2. Cooks'Time:Temporal Demands and the Experience of Work Chapter 3. The Kitchen as Place and Space Chapter 4· The Commonwealth of Cuisine Chapter 5· The Economical Cook:Organization as Business Chapter 6. Aesthetic Constraints Chapter 7· The Aesthetics of Kitchen Discourse Chapter 8. The Organization and Aesthetics of Culinary Life Appendix. Ethnography in the Kitchen:Issues and Cases Notes References Index
£22.50
University of California Press Everything but the Coffee
Book SynopsisFocuses on Starbucks, the world's most famous coffee company, looking beyond baristas, movie cameos, and Paul McCartney CDs to understand what Starbucks can tell us about America.Trade Review"Those who frequent Starbucks will enjoy Simon's range of topics, from business matters to the music played to the (very American) concept of 'self-gifting.'" Publishers Weekly "Simon's book is a fascinating, sometimes dispiriting look at how Starbucks is emblematic of some deeper socioeconomic phenomena at work in this country over the past decade and a half." -- Mike Miliard Boston Phoenix "A thoughtful, in-depth study." World Wide WorkTable of ContentsAcknowledgments ix Introducing the Starbucks Moment 1 1. Real Coffee 21 2. Predictability the Individual Way 58 3. It Looks like a Third Place 82 4. Self-Gifting and Retail Therapy 122 5. Hear Music for Everyday Discoverers 149 6. Not-So-Green Cups 173 7. Sleeping Soundly in the Age of Globalization 201 Afterword 239 A Note on the Research 247 Notes 253 Selected Bibliography 279 Index 289
£22.50
University of California Press The Tourist
Book SynopsisBrings social scientific understandings to bear on tourism in the postindustrial age, during which the middle class has acquired leisure time for international travel. This title examines notions of authenticity, high and low culture, and the construction of social reality around tourism.Trade Review"The Tourist is one of those books that can be best enjoyed for its heuristic value, for the questions it raises as much as for the answers it offers." * New York Times *"MacCannell attempts to create something Levi-Strauss said is impossible: an ethnography of modernity, a detailed anthropological analysis of modern culture. . . . By following the tourist, he believes, we may arrive at a better understanding of ourselves." * Washington Post *"In the demythologizing tradition of Veblen’s Theory of the Leisure Class, MacCannell presents the first full-scale sociological examination of modern tourism and sightseeing." * Publishers Weekly *"More than a perceptive, entertaining discussion of tourists and tourism, The Tourist is also a skillful blend of structuralist thought. . . . Both MacCannell’s literary style and theoretical sophistication are genuine contributions to sociological scholarship." * Contemporary Sociology *"Provides a compelling analysis of leisure in contemporary society and the changed nature of the human condition amidst modernity." * Annals of Leisure Research *Table of ContentsForeword by Lucy Lippard The Tourist in 2013 Introduction to the 1989 Edition Acknowledgments Introduction 1. Modernity and the Production of Touristic Experiences 2. Sightseeing and Social Structure 3. The Paris Case: Origins of Alienated Leisure 4. The Other Attractions 5. Staged Authenticity 6. A Semiotic of Attraction 7. The Ethnomethodology of Sightseers 8. Structure, Genuine and Spurious 9. On Theory, Methods, and Application Epilogue Notes Index
£22.50
University of California Press Stuck with Tourism
Book SynopsisTrade Review"This book is packed with rich material. Each of the four case studies could be its own monograph. This book is most important for two audiences (with fortunate overlap), those in tourism studies of any region and those dedicated to following scholarship of Mexico and/or Yucatan or Maya studies. This book would be excellent for use in Anthropology, Latin American Studies, or Global Studies classes." * The Journal of Latin American and Caribbean Anthropology *"Stuck with Tourism is an engaging read that brings into focus concerns about tourism that go beyond the headlines." * Journal of Latin American Geography *"Matilde Córdoba Azcárate’s Stuck with Tourism powerfully details the predatory nature of tourism industry development." * Anthropology Book Forum *"Stuck with Tourism is both timely and salient. . . .[its] theoretically informed but empirically supported and widely accessible thesis also makes it ideal reading for undergraduates and the general public." * Hispanic American Historical Review *"Azcárate’s writing is powerful, grabbing the reader from the first few sentences of the introduction. This book is a wonderful addition to the growing body of scholarship that brings the tensions of tourism to the surface." * New Mexico Historical Review *Table of ContentsList of Illustrations Acknowledgments Introduction: Predatory and Sticky Tourism Geographies 1 • Beach Enclosures: Manufacturing a Caribbean Paradise 2 • Wild Hotspots: Contested Natures on the Maya Coast 3 • Colonial Enclaves: Site-Specific Indigeneity for Luxury Tourism 4 • City-Village: Domestic Maquila in the Tourist Offstage Conclusion: Tourism Fixation and Disciplinary Retoolings Notes References Index
£22.50
Harvard University Press The Charles Ilfeld Company
Book SynopsisIn a pioneering study of far western commercial enterprise from Santa Fe Trail days to the present, detailed company records reveal the merchants' solutions of monetary exchange, balance of trade, and transportation problems, in depression and prosperity. Finally, the author traces the defeat of mercantile capitalism by modern specialization. New materials give valuable insights into the history of economic development in the western hemisphere. An important book for economists and historians, its frontier stories will delight less specialized readers.
£50.11
John Wiley and Sons Ltd Clothing A Global History
Book SynopsisBroad and engaging overview suitable for undergraduates in history, anthropology, cultural studies and fashion studies, as well as the general reader. Explains why we wear what we do, why most people in the world now dress very similarly and why those who resist Western dress do so.Trade Review"A short book, and an easy read that adds a fresh perspective to studies of global history, colonialism, economic development, military history, and the history of costume." Journal of Interdisciplinary History "No longer viewed as inconsequential, clothing has much to tell historians. Clothing fits very neatly within this new historiography." Journal of Social History "A model work of synthesis - lucid, lively, accessible, globally informed, stuffed with rich and fascinating examples, making good use of theory and comparison, and approaching its topic from economic, political, social and cultural points of view." Peter Burke, University of Cambridge "Robert Ross admirably weaves the history of dress into the broader contours of modernization and the rise and fall of western imperialism. Clothing offers the reader insights into the power of bodily adornment, both as a tool of western hegemony, and as a potential symbolic medium for nationalist aspirations of the colonized." John Mackey, Birmingham UniversityTable of Contents1. Introduction. 2. The Rules of Dress. 3. Redressing the Old World. 4. First Colonialisms. 5. The Production, care and distribution of clothing. 6. The Export of Europe. 7. Reclothed in Rightful Minds: Christian missions and clothing. 8. Re-forming the body: reforming the mind. 9. The Clothing of Colonial Nationalism. 10. The Emancipation of Dress. 11. Engendered Acceptance and Rejection. 12. Conclusion
£49.50
John Wiley and Sons Ltd Clothing
Book SynopsisIn virtually all the countries of the world, men, and to a lesser extent women, are today dressed in very similar clothing. This book gives a compelling account and analysis of the process by which this has come about. At the same time it takes seriously those places where, for whatever reason, this process has not occurred, or has been reversed, and provides explanations for these developments. The first part of this story recounts how the cultural, political and economic power of Europe and, from the later nineteenth century North America, has provided an impetus for the adoption of whatever was at that time standard Western dress. Set against this, Robert Ross shows how the adoption of European style dress, or its rejection, has always been a political act, performed most frequently in order to claim equality with colonial masters, more often a male option, or to stress distinction from them, which women, perhaps under male duress, more frequently did. The booTrade Review"A short book, and an easy read that adds a fresh perspective to studies of global history, colonialism, economic development, military history, and the history of costume." Journal of Interdisciplinary History "No longer viewed as inconsequential, clothing has much to tell historians. Clothing fits very neatly within this new historiography." Journal of Social History "A model work of synthesis - lucid, lively, accessible, globally informed, stuffed with rich and fascinating examples, making good use of theory and comparison, and approaching its topic from economic, political, social and cultural points of view." Peter Burke, University of Cambridge "Robert Ross admirably weaves the history of dress into the broader contours of modernization and the rise and fall of western imperialism. Clothing offers the reader insights into the power of bodily adornment, both as a tool of western hegemony, and as a potential symbolic medium for nationalist aspirations of the colonized." John Mackey, Birmingham UniversityTable of Contents1. Introduction. 2. The Rules of Dress. 3. Redressing the Old World. 4. First Colonialisms. 5. The Production, care and distribution of clothing. 6. The Export of Europe. 7. Reclothed in Rightful Minds: Christian missions and clothing. 8. Re-forming the body: reforming the mind. 9. The Clothing of Colonial Nationalism. 10. The Emancipation of Dress. 11. Engendered Acceptance and Rejection. 12. Conclusion
£17.09
John Wiley and Sons Ltd Understanding Disney
Book SynopsisSince the 1930s, the Walt Disney Company has produced characters, images, and stories that have captivated audiences around the world. How can we understand the appeal of Disney products? What is it about the Disney phenomenon that attracts so many children, as well as adults? In this updated second edition, with new examples provided throughout,Janet Wasko examines the processes by which the Disney company one of the largest media and entertainment corporations in the world continues to manufacture the fantasies that enthrall millions. She analyses the historical expansion of the Disney empire into the twenty-first century, examines the content of Disney's classic and more recent films, cartoons and TV programs anddiscusseshow they are produced, considering how some of the same techniques have been applied to the Disney theme parks. She also discusses the reception (and sometimes, reinterpretation) of Disney products by different kinds of audiences.By looking at the Disney phenomenon from a variety of perspectives, she provides an updated and comprehensive overview of one of the most significant media and cultural institutions of our time. This important book by a leading scholar of the entertainment industries will be of great interest to students in media and cultural studies, as well as a broader readership of Disney fans.Trade Review"thorough and comprehensive"European Journal of CommunicationTable of ContentsPreface and Acknowledgments Chapter 1: Introducing the Disney Multiverse Chapter 2: Disney History(ies) Chapter 3: The Disney Empire Chapter 4: Corporate Disney in Action Chapter 5: Analyzing the World According to Disney Chapter 6: Dissecting Disney’s Worlds Chapter 7: Disney and the World Chapter 8: Living Happily Ever After? Notes Index
£54.00
Kogan Page Professional Services Leadership Handbook
Book SynopsisNigel Clark is a non-executive director of the Professional Services Marketing Group. He is also the editor and lead author of the Professional Services Marketing Handbook, published by Kogan Page.Ben Kent is the founder-director of insight-led consultancy Meridian West. Ben advises leading professional and financial services firms and provides strategic research, consultancy and training.Alastair Beddow is a director at Meridian West, working with firms of all sizes to develop engaging, differentiated and successful client leading strategies.Adrian Furner is Managing Director of Kommercialize, a practitioner-led advisory firm focused on commercial excellence.Trade Review"This eminently practical handbook guides successful professionals on how to build the additional personal competencies they need to stand out as effective leaders. Through a robust interview process with industry leaders, as well as their many years of collective consulting experiences, the authors present a series of thoughtful frameworks and a synthesis of well-constructed leadership lessons. It all amounts to a really useful companion for those who have committed themselves to making the challenging personal transitions ahead - tomorrow's leaders!" * David Bowerin, former Head of Strategic Marketing at Citigroup *"The Professional Services Leadership Handbook is an excellent tool for future and experienced leaders operating in a dynamic, and ever changing business-to-business environment, where differentiation is a critical success factor, and where leaders often misunderstand how to lead. This is a must read handbook." * Michelle Jones, Chief Communications and Investor Relations Officer, CH2M *"The authors successfully distinguish the difference between delivering projects and leading professional services firms...This book helps to guide anyone in the industry from project / delivery management to leading teams and businesses to optimise performance." * Marc Barone, AECOM Sector Leader, Water EMIA *"At last a professional services leadership guide that's based on well researched and real experiences, I would recommend this is read by anyone who seriously wants to gain an extra edge." * Dennis Markey, FRICS *"An essential read if you are either a leader or an adviser to the top team of a professional services firm." * Gail Jaffa, Managing Partner, PSMG *"The Professional Services Leadership Handbook is really interesting, hugely practical and a thoroughly good read. Professionals entering the unfamiliar world of leadership will find clear, readable and entertaining advice, peppered with insights from firm leaders. The "how to" approach to knotty issues such as strategy, profitability and client focus is particularly helpful, as is the focus on you as a leader and how you can develop the right skills and mind-set. If you are a leader, or you want to be one, keep this book close, as it will be an invaluable companion. I wish it had been written twenty years ago!" * Nick Holt, Partner at SR Search and former Managing Partner, KLegal *Table of Contents Section - ONE: Business Leadership; Chapter - 01: Vision – How to Create and Implement a Robust Strategic Plan; Chapter - 02: Innovation – How to Reap the Benefits of Innovation in your Firm; Chapter - 03: Performance – How to Improve the Profitability of Client Engagements; Section - TWO: Client Leadership; Chapter - 04: Understanding – How to Stay Attuned to the Changing Needs of your Clients and Markets; Chapter - 05: Connecting – How to Foster a Client-Focused Culture in your Firm; Chapter - 06: Sales – How to Improve your Firm’s Client Development Success; Section - THREE: People Leadership; Chapter - 07: "Future-Fit" – How to Foster a Commercial Mind-Set in your Firm; Chapter - 08: Motivate and Collaborate – How to Create High-Performing Teams; Chapter - 09: Performance – How to Establish a Culture of Continuous Improvement; Section - FOUR: Self Leadership; Chapter - 10: Forward Reflection – How to Assess your Leadership Potential; Chapter - 11: Capability – How to Develop the Skills, Competencies and Experiences to be a Successful Leader; Chapter - 12: Balance – How to Succeed as a Leader without Burning Out
£37.99
John Wiley & Sons Inc Leading for Growth
Book SynopsisHow any business leader can create an atmosphere of competitiveness for exceptional growth When Ray Davis took over the local 40-person South Umpqua Bank in 1994, many people in the industry poked fun at his insistence that employees answer the phone with a cheery "World's Greatest Bank.Table of ContentsIntroduction: There is No Door Number Three 1The pursuit of relentless growth has one underlying premise: You get better or you get worse. You can’t stay the same. This book is for all companies that are tired of treading water. Part One: Prerequisites for Relentless Growth 7 1. What Business Are You Really In? 9Umpqua started to take off when we decided we were really in the retail business, not just the banking business, and started learning from successful retailers like Nordstrom. This chapter offers advice to help you discover what business you are really in. 2. Never-Ending Discipline 23Leaders need to realize that growth is not a project, not a quick fix. You must have the discipline to realize you never have it made. 3. Have Positive Passion 30Be relentless about your vision. Know what you stand for. We call ourselves The World’s Greatest Bank. It helps us stand out with our customers, but more than that, it creates positive passion within the company. 4. Snap the Rubber Band Syndrome 40Each of us has a rubber band attached to our backside, connected to tradition. This chapter offers strategies to help people overcome the pull of comfortable routines. 5. What’s Going On Behind Your Back? 49Having the right strategy is meaningless unless you can execute it flawlessly on the ground. This chapter explains how to put systems in place to inspect the execution of strategy at the lowest level. Part Two: Roles of a Leader 57 6. Support Your People—and Hold ’Em Accountable 59Leaders have many roles, but support and accountability are critical—and they go hand in hand. 7. Give Them the Power 69In the past, the leader was the guy with the answers. Today, you have to empower the people closest to the action to come up with their own answers. 8. Rise Above the Battlefield 79Leaders need to rise above the battlefield to achieve a strategic perspective on the company. I explain the tactics I use to get above the fray and—just as important—how I help the people on my executive team do this as well. 9. Explain Your Movie 87Leaders cannot delegate the job of explaining their vision for the company—what I call “this movie that’s playing in my head.” 10. Be Real 94If you can’t be yourself, you can’t lead. It’s as simple as that. Part Three: Master the Basics 101 11. Sweat the Small Stuff 103Every great company sweats the details. In this chapter, I talk about how great companies such as Disney sweat the small stuff. 12. Who Do You Want on Your Bus? 109In Good to Great, Jim Collins says that you’ve got to get the right people on the bus. I think that is exactly right. But who are the right people? 13. Keep Your Board Strong—and Informed 118Companies can’t move fast if the executive team has to drag the board of directors along with it. This chapter describes how I work with my board to keep us all aligned and on track. 14. Intangibles Matter Most 128In a service business like ours, the most important metrics measure things that are intangible. Part Four: Marketing, Marketing, Marketing 139 15. Find the Revolution Before It Finds You 141Revolutions are going on all the time in consumer preferences, in technology, in marketing, and in other areas. We do a number of things at Umpqua to find these revolutions before they overwhelm us. 16. Your Brand is You 150People don’t like faceless bureaucracies. They like real people, real personalities. We’ve achieved remarkable success by staying true to ourselves. Some people say we’re corny, but it’s who we are—and people respond. 17. Serve the Customer 158This chapter details our Universal Associates program: every associate in our stores is trained to be able to handle any task a customer requires. This sharply sets us apart from our competition. What are you doing to set yourself apart? 18. Put Design into Everything You Do 165Design encompasses much more than just the physical layout of stores or products. When design is used effectively, it brings every aspect of your business into alignment so that everything reinforces and supports everything else. Part Five: Leading Your Culture 173 19. Be There 175Maintaining a culture is like raising a teenager. You’re constantly checking in. “What are you doing? Where are you going? Who are you hanging out with?” 20. Keep Your Balance 184Leading for growth is a high-wire act—and there are many dimensions to keeping your balance. 21. Remember Who You Are 193The biggest danger of relentless growth is that your very growth will undermine the qualities that produced that growth in the first place. You’ve also got to know what not to change—what to maintain if you want to stay on track. 22. Mergers and Acquisitions Done Right 201A lot of Umpqua’s growth has come from acquisitions, which have the potential to disrupt or dilute the acquiring company’s culture. We have not allowed that to happen. Conclusion: Making Relentless Progress 211The key to growth is making progress every single day. Acknowledgments 215 The Authors 217 Index 219
£18.69
Cornell University Press Up in the Air
Book SynopsisUsing a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance competing interests.Trade ReviewUp in the Air is a fascinating account of the airline industry and its evolution.... Flying is an integral part of today's world and the low-cost airline model has increased this exponentially. As such a significant piece of our infrastructure it is important that we have a well-developed understanding of the necessary underpinnings of this complex business model. The authors have added first, a balanced, historical perspective of the business development and employee relations within airlines. Second, they offer strategic thinking from their research, which allows for sound planning within contemporary expectations of stakeholders at all levels. Third, they offer solutions for the growth and development of sound employee relations. For the human resource professional there is much value within this work. It is airline specific yet most readers would have a broad understanding of the salient arguments. It has research outcomes and analysis which are transferable to the workplace and HR strategic thinking and planning. It contains valuable models and diagrams, is well annotated and referenced. While academic in style, it is an easy read and tightly structured. It is also well written and has a clear place in today’s employee relations literature. -- Geoff De Lacy * Asia Pacific Journal of Human Resources *Up in the Air tackles the complex external and internal environments of the world's airline industry. The authors are an impressive combination of Australian, European and U.S. employment relations scholars with significant research expertise in the airline industry.... This book is equally valuable in the classroom and the boardroom. The authors' use of a comparative industrial relations approach enriches one's understanding of the complex nature of employment relations. It would be lamentable not to recognize that this book's value extends far beyond airlines. The airline industry has a dynamic internal and external environment with employees spread around a nation or world; frontline employees make important decisions at any hour of the day or night. This book is instructive for successful employment relations strategy in a wide range of industries—particularly those with knowledge workers and/or dispersed frontline decision makers. -- E. Patrick McDermott * Journal of Industrial Relations *The book provides a detailed overview of the recent evolution and transformation of the U.S. civil aviation industry, especially the impact of low-cost competition and September 11, and it includes a penetrating analysis of the relative performance of different airlines. It pays adequate tribute to the importance of the old 'legacy' airlines in the industry, many of which have been national flag-carriers, though it pays particular attention to new entrants. Although the focus is on the US, the analysis is extended to other markets in Europe and Asia to produce a comprehensive account of competition, business strategies and human resource management in the world airline industry.... On the whole, the book is intellectually stimulating and a pleasure to read. It asks the right questions and combines thorough empirical research and informed analysis to answer them. The ideas, arguments and empirical analysis presented merit close attention and wide discussion. The authors even offer a road map to success for consumers, employees, and investors. While the book makes a significant contribution to the literature on human resource management and employment relations in the aviation industry, it is also useful as a starting point for future research. -- Stefan Zagelmeyer * Personnel Review *There is much to be appreciated about the contribution of Up in the Air that extends beyond the boundaries of the airline industry. The carefully explained lessons of the industry should be of interest to those in other industries where managers may believe that price competition necessitates 'bleak house' approaches to employment relations.... Overall what I most value about this book is its undeniable optimism and the pathway it describes to more sustainable employment relations strategies. This is not a naive optimism but is well-founded; securely anchored in insightful scholarly observations of what works in this fascinating industry. -- Peter Waring * Critical Perspectives on International Business *This refreshingly readable and persuasive book challenges the emerging orthodoxy that low-cost must mean low staff morale and low customer satisfaction. Drawing on examples from across the world, including 'legacy' airlines such as British Airways and new entrants such as Ryanair and easyJet, the authors analyse the competitive and employment-relations strategies that airlines have adopted. Outcomes for customers, employees, and other stakeholders are analysed. The authors categorise employment-relations strategies as either controlling employee behaviour, or aiming to foster commitment.... The authors suggest that the genuine partnerships should feature: joint commitment to the success of the enterprise; efforts to build trust; employment security in exchange for flexibility; quality training programmes; information sharing and joint problem solving with managers and employees. -- Jim McAuslan * The Log *What can airlines do in this new environment to overcome the obstacles and move toward sustainable profits? That is the subject of Up in the Air; to explain how the industry got to this point and what can be done to make it profitable. The central thesis, backed up with strong evidence, is that employee and customer satisfaction can coexist with increased revenue and profits.... Up in the Air uses statistics and anecdotes effectively. There are many tables and charts, but they are simple and usually easy to understand. There are also interviews with leading industry experts and company officials as well as stories of successes and failures.... This is an informative, balanced, well-researched, astute, and instructive treatise on the airline industry. The book is quite accessible to readers who are neither economists nor familiar with the industry. -- Carl Barsky * Monthly Labor Review *Table of ContentsPreface 1. Low-Cost Competition in the Airline Industry 2. Developments in the U.S. Airline Industry 3. Developments in the Airline Industry in Other Countries 4. Industry Trends in Costs, Productivity, Quality, and Morale 5. Alternative Strategies for New Entrants: Southwest vs. Ryanair 6. The Legacy Responses: Alternative Approaches 7. Building a More Balanced Airline Industry Notes Index
£26.09
University of Toronto Press The New Politics of Surveillance and Visibility
Book SynopsisTable of ContentsAcknowledgments The New Politics of Surveillance and Visibility KEVIN D. HAGGERTY and RICHARD V. ERICSONPART ONE: THEORIZING SURVEILLANCE AND VISIBILITY 9/11, Synopticon, and Scopophilia: Watching and Being Watched DAVID LYON Welcome to the Society of Control: The Simulation of Surveillance Revisited WILLIAM BOGARD Varieties of Personal Information as Influences on Attitudes towards Surveillance GARY T. MARX Struggling with Surveillance: Resistance, Consciousness, and Identity JOHN GILLIOMPART TWO: POLICE AND MILITARY SURVEILLANCE A Faustian Bargain? America and the Dream of Total Information Awareness Surveillance Fiction or Higher Policing? JEAN-PAUL BRODEUR and STEPHANE LEMAN-LANGLOIS An Alternative Current in Surveillance and Control: Broadcasting Surveillance Footage of Crimes AARON DOYLE Surveillance and Military Transformation: Organizational Trends in Twenty-First-Century Armed Services CHRISTOPHER DANDEKER Visible War: Surveillance, Speed, and Information War KEVIN D. HAGGERTYPART THREE: SURVEILLANCE, ELECTRONIC MEDIA, AND CONSUMER CULTURE Cracking the Consumer Code: Advertisers, Anxiety, and Surveillance in the Digital Age JOSEPH TUROW (En)Visioning the Television Audience: Revisiting Questions of Power in the Age of Interactive Television SERRA TINIC Cultures of Mania: Towards an Anthropology of Mood EMILY MARTIN Surveillant Internet Technologies and the Growth in Information Capitalism: Spams and Public Trust in the Information Society DAVID S. WALL Data Mining, Surveillance, and Discrimination in the Post-9/11 Environment OSCAR GANDY JRContributors
£37.80
University of Toronto Press Wild Things
Book SynopsisEuropeans in the nineteenth century were fascinated with the wild and the primitive. So compelling was the craving for a first-hand experience of wilderness that it provided a lasting foundation for tourism as a consumer industry. In this book, Patricia Jasen shows how the region now known as Ontario held special appeal for tourists seeking to indulge a passion for wild country or act out their fantasies of primitive life. Niagara Falls, the Thousand Islands, Muskoka, and the far reaches of Lake Superior all offered the experiences tourists valued most: the tranquil pleasures of the picturesque, the excitement of the sublime, and the sensations of nostalgia associated with Canada's disappearing wilderness.Jasen situates her work within the context of recent writings about tourism history and the semiotics of tourism, about landscape perception and images of `wildness' and `wilderness,' and about the travel narrative as a literary genre. She explores a number of major themes,
£26.09
