Description
Book SynopsisLeisure Services Management, Third Edition With HKPropel Access, outlines the essential knowledge and skills that successful managers must learn, and it assists students in building those competencies. The text prepares students for the Certified Park and Recreation Professional (CPRP) qualifying exam and for the challenges they’ll face in their future careers in commercial recreation, public agencies, and the nonprofit sector. Throughout the text, there are activities, projects, and examples to help students connect competencies to real-world situations.
Leisure Services Management begins by presenting a firm foundation of competency-based management. Students will examine the scope of leisure management, management responsibilities, and how a manager can affect an agency and its customers. They will also explore specific management areas such as marketing, financial management, human resources, employee development, communication, and evaluation.
For each chapter, the ancillaries offer experiential learning activities that simulate on-the-job situations. Each of these activities asks students to assume the role of a manager and address common management issues by completing a work assignment or project. These activities will facilitate student development and help students gain essential management competencies. Other learning aids include learning objectives, review questions, key terms, and a glossary to reinforce student learning.
In addition to updated references that provide contemporary management perspectives, the third edition features the following:
- Expanded content on social media, planning, and international leisure
- A new chapter focusing on diversity, equity, and inclusion to broaden students’ perspectives
- From the Field sidebars, which offer readers a glimpse of what happens in the field, so they can better understand what they will be facing in the future
Leisure Services Management has related online learning activities delivered via HK
Propel. These activities include flash cards and undergraduate- and graduate-level case studies for each chapter. Chapter quizzes, which are automatically graded, may be assigned by instructors to test comprehension of critical concepts. Students can also access a list of competencies tested in the CPRP exam and a competency scorecard to track their development relative to professional standards. These online resources will help students build useful knowledge and apply the information.
The competency-driven approach of
Leisure Services Management, Third Edition, assists readers in gaining the knowledge and practicing the skills needed to begin a career in leisure management. Bolstered by the practical information in this text, new managers can contribute to the success of their organization as they enjoy the challenges and rewards of their career.
Note: A code for accessing HK
Propel is included with all new print books.
Table of ContentsChapter 1. Competency-Based Management and Leadership
What Is Management?
Management Theories and Systems
Management Trends
A Competency-Based Approach
Conclusion
Chapter 2. The Management Process
The Management Process
Management Drivers
The Manager’s Resources
Management Functions and Career Progression
Outcomes
Critical Management Issues
Conclusion
Chapter 3. Diversity, Equity, and Inclusion
What Is Diversity and How Does It Affect Our Experiences?
Equity and Equality
Inclusion
Why Diversity, Equity, and Inclusion Matter
Interpersonal and Systemic Challenges
Personnel and Workplace Challenges
Strategies for Advancing DEI in the Workplace
Reducing Prejudice and Building Competencies for Addressing Interpersonal and Systemic Challenges
Conclusion
Chapter 4. Organizational Structure
Three Sectors
Organizational Structure, Design, and Culture
Working With Boards
Form of Government and Organizational Structure and Design
Internal and External Politics
Conclusion
Chapter 5. Coordination of Resources, Programs, and Services
Internal Organizational Coordination
External Organizational Coordination
Conclusion
Chapter 6. Planning and Decision Making
Planning
Elements of Master, Comprehensive Master, and Strategic Planning
Problem Solving and Decision Making
Ethical Decision Making
Conclusion
Chapter 7. Marketing and Public Relations
Definition and History of Marketing
Market Segmentation and Target Marketing
Marketing Mix
Social Media
Conclusion
Chapter 8. Communication and Customers
Functions of Communication
Communication Process
Communication Breakdowns
Strategic Approach to Communication
Internal Communication
External Communication
Conclusion
Chapter 9. Personnel Procedures and Practices
Human Resources Perspectives
Personnel Planning
Personnel Processes
Managing Volunteers
Conclusion
Chapter 10. Staff Retention and Development
Onboarding
Employee Engagement and Development
Motivation
Employee Recognition
Performance Appraisal
Discipline
Conclusion
Chapter 11. Sources and Methods of Financing
Sources of Revenue
Expenditures
Pricing
Pricing Trends and Issues
Conclusion
Chapter 12. Budgets and Financial Cost Analysis
Defining Budgets
Budget Cycle
Cutback Management
Types of Budgets
Approaches to Budgeting
Budget Implementation
Financial Analysis and Reporting
Conclusion
Chapter 13. Evaluation
Why Evaluate?
Performance Measurement
How to Evaluate
Selecting Evaluation Participants
Best Practices and Benchmarking
Conclusion
Appendix A. Certified Park and Recreation Professional (CPRP) Competencies
Appendix B. One-Page Strategic Plan, City of Fairfax, Virginia
