Hospitality and service industries Books

Book SynopsisEssential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.Trade ReviewGuidara makes his nonfiction debut with an enthusiastic guide for leaders [and asserts] sage advice about leadership. * Kirkus Review *Any organization would benefit from his thinking. * Simon Sinek *Will Guidara weaves heartfelt stories and keen observations to illustrate how purposeful, no-holds-barred hospitality satisfies our essential need to belong. An exceptional book for anyone or any organization aiming to excel at human connection. * Danny Meyer, CEO of Union Square Hospitality Group and author of Setting the Table *In this book, Will Guidara shows us how to lead and to serve at the next level by building a foundation of hospitality, and creating a people-first “working together” culture. It’s an inspiring book for businesses in every industry. * Alan Mulally, former CEO of Boeing and Ford *Working alongside Will Guidara is the ultimate masterclass in how to thoughtfully improve the lives of those around you. He is now sharing his truly remarkable gift with the world in this keenly observant and heartfelt must-read, for anyone looking to stand out from the pack. * Dan Levy, Emmy® award winning writer, actor, director, and producer of Schitt’s Creek *

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Book SynopsisThis comprehensive text focuses on the fashion segment of the retail industry. It begins with a broad overview of fashion retailing, then focuses on on-site and off-site environments, management and control functions, merchandising fashion products, and ends with communicating with and servicing the clientele. In this new edition, the authors focus on the globalization of the retail industry with emphasis on US retail expansion into foreign markets as well as global brands’ proposed expansion into the US market. This edition has been extensively updated to include current trends including sustainable fashion, the growth of the multi-cultural market, and the impact of new technology and e-commerce. With many engaging photographs and examples to illustrate the concepts, Fashion Retailing is ideal for learning the fundamentals of global fashion retailing and the basic business concepts involved. New to this Edition: ~All new Chapter 17 on Communicating to Customers Through Electronic Media ~New Happening Now feature in each chapter covers the latest retailing methods with such items as The Growth of Mobile Commerce, Gap's overseas explosion in Latin American Countries, and J. Crew’s global push, among many others ~Full color insert featuring the entire photo program in vibrant color Teaching Resources ~Instructor’s Guide \provides suggestions for planning the course and using the text in the classroom, supplemental assignments, and lecture notes. ~A new Test Bank includes more than 350 questions featuring true/false, multiple choice, short answer or essay questions and midterm and final exam questions. ~PowerPoint® presentations include images from the book and provide a framework for lecture and discussionTrade Review[This book] is informative, interesting to read, gives current statistics, has good, thorough content on the subject, and offers good questions at the end of [each] chapter. This definitely brings retail concepts to the 21st century and makes the book more relevant to students today. -- Diane Ellis, Meredith College, US[The book] is on point in giving clear, current detail about how the impact of communicating to customers through electronic media has really taken over the more traditional formats of connecting to the consumer. Key strengths are that this is current information that students can use and apply to career opportunities with today’s retail platform. -- Joy H. Royal, Art Institute of Atlanta, USExcellent content. Very easy to read, to the point, good bullet points. [This book's] subject matter is relevant to all retail classes. -- Priscilla Fong, City College of New York, USThe author presents a clear case for the use of electronic tools and, in particular, social media. -- Robert Ogilvie, Yorkville University, CATable of ContentsPreface SECTION I INTRODUCTION TO FASHION RETAILING Chapter 1 The Nature of the Fashion Retailing Industry Chapter 2 The Global Impact of Fashion Retailing Chapter 3 Organizational Structures Chapter 4 The Fashion Consumer Chapter 5 Retail Research Directions in Today’s Retail Environment Chapter 6 Ethical Practices and Social Responsibility by Retailers SECTION II THE FASHION RETAILER’S ENVIRONMENTS Chapter 7 On-Site and Off-Site Locations Chapter 8 Designing and Fixturing Brick and Mortar Premises Chapter 9 The Importance of Visual Merchandising to Stores SECTION III MANAGEMENT AND CONTROL Chapter 10 The Human Resources Division Chapter 11 Merchandise Distribution and Loss Prevention Section IV Merchandising Fashion Products Chapter 12 Planning and Executing the Purchase Chapter 13 Purchasing in the Global Marketplace Chapter 14 Private Label Importance to the Merchandise Mix Chapter 15 Inventory Pricing Chapter 16 The Importance of Advertising and Promotion Chapter 17 Communicating to Customers Through Electronic MediaChapter 18 Servicing the Fashion Shopper Appendix Bibliography Glossary Index

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Book SynopsisOne day in the spring of 2013, a box appeared outside a fourth-floor apartment door in Brooklyn, New York. The recipient, who didn't know the sender, only knew she was supposed to bring this box to a friend, who would ferry it to another friend. This was Edward Snowden's box-printouts of documents proving that the US government had built a massive surveillance apparatus and used it to spy on its own people-and the friend on the end of this chain was filmmaker Laura Poitras.Thus the biggest national security leak of the digital era was launched via a remarkably analog network, the US Postal Service. This is just one of the odd, ironic details that emerges from the story of how Jessica Bruder and Dale Maharidge, two experienced journalists but security novices (and the friends who received and ferried the box) got drawn into the Snowden story as behind-the-scenes players. Their initially stumbling, increasingly paranoid, and sometimes comic efforts to help bring Snowden's leaks to light, and ultimately, to understand their significance, unfold in an engrossing narrative that includes emails and diary entries from Poitras. This is an illuminating essay on the status of transparency, privacy, and trust in the age of surveillance.Trade ReviewI've read virtually all of the books about the Snowden leaks, but this one stands apart.A beautifully written, gripping new book. -- Cory Doctorow * Boing Boing *A short, yet fluent and well-researched, work from a duo of US-based investigative journalists...despite the title, 'Snowden's Box' is essentially not about the box as such, but, as the authors themselves, acknowledge, about some of the most powerful analogue technology in the world: human relationships. -- Vitali Vitaliev * Engineering & Technology *The story of Edward Snowden's disclosure of NSA secrets to the press has been told and retold in books, films, and countless articles. Left unreported has been the quiet role of [Jessica Bruder and Dale Maharidge] who literally had Snowden material mailed to them in a cardboard box.[In Snowden's Box], the duo finally tells their story of beginners' encryption, convoluted codewords, and extreme paranoia. -- Sam Biddle * The Intercept *A gonzo story, told with a sense of humour...Bruder and Maharidge tell a good yarn and make a strong case against government surveillance. They argue that everybody should have something to hide. * Morning Star *The simplest human connections are sometimes vitally important for journalists to carry out their work beyond the gaze of the spying agencies. Bruder and Maharige's book is a timely reminder of this fact. * Counterfire *

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Book SynopsisAmanda Ho is the co-founder and CEO of Regenerative Travel, a global community for hotels and travel agencies committed to climate change action that offers development courses in regenerative practices for the tourism industry. Amanda Ho is a leading expert on regenerative travel, and her work has been featured in the New York Times, The Telegraph, Vogue, Tatler Asia and Forbes. She is based between New York City, USA, and Lisbon, Portugal.

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Book SynopsisEven in times of economic hardship, perfume is an affordable luxury, recognized for its ability to make us not only smell good but also feel great. No woman's dressing table or bathroom cabinet is complete without at least one bottle. Cult Perfumes is the first book to explore the most exclusive boutique perfumeries producing some of the world's most captivating scents. Tessa Williams documents more than 25 perfumeries and brands, ranging from the pharmacy of Santa Maria Novella in Florence, established by Dominican friars in 1221, and the classic English company Floris, founded in 1730, to the new eponymous range created by the famed fragrance expert Roja Dove. Williams goes behind the scenes at each perfumery to interview the perfumers and explore the evolution of the company, the ethos behind the brand, and its signature scents. With a concise illustrated introduction to the history of perfume-making and features on iconic perfumes, future cult classics and the so-called 'noses' who keep the brands attuned to today's popular scents, Cult Perfumes will be as alluring to lovers and collectors of perfume as the fragrances it presents.Trade Review'The richly scented world of the artisan parfumier is lavishly illustrated in Tessa Williams' elegant tribute to modern and traditional fragrances' - SAGA MAGAZINE 'Cult Perfumes is an extraordinarily engaging treat about an aspect of fashion sensed but not seen - The presentation of subjects and subject matter in the book is first rate, complete with glossary and photographs of superb quality - If you have a highly trained olfactory sense, you best rush out and buy this book and enjoy. For the rest of us [it] is a delightfully intriguing story for both reference and enjoyment.' - NEW YORK JOURNAL OF BOOKS 'With stories behind the most exquisite scents from around the world and a full glossary of the unique terms used to describe the senses and smells - it's an interesting read and a very glamourous book to own - it really does show a fashion enthusiast the integrity in the beauty world and the skill of perfumeries.' - FASHION WEEKLY

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Book SynopsisTHE NEW YORK TIMES BESTSELLER'Unforgettable . . . a hilarious, poignant and impassioned plea to revolutionise our attitudes to death' Gavin Francis, GuardianFrom her first day at Westwind Cremation & Burial, twenty-three-year-old Caitlin Doughty threw herself into her curious new profession. Coming face-to-face with the very thing we go to great lengths to avoid thinking about, she started to wonder about the lives of those she cremated and the mourning families they left behind, and found herself confounded by people's erratic reactions to death. Exploring our death rituals - and those of other cultures - she pleads the case for healthier attitudes around death and dying. Full of bizarre encounters, gallows humour and vivid characters (both living and very dead), this illuminating account makes this otherwise terrifying subject inviting and fascinating.Trade ReviewA zingy, fresh and possibly even important book about death . . . This book might change your life * * Evening Standard * *Upbeat, brave and brilliantly, morbidly curious . . . Important and timely * * Sunday Times * *A well-researched, beautifully observed book and Doughty is a convincing and impassioned advocate for changes in our cultural attitudes towards death . . . There's much to enjoy in this thoughtful, unflinching and highly entertaining memoir * * Observer * *Absolutely and utterly life affirming . . . Nothing is off limits . . . And yet all of it is written with the utmost respect . . . There are many moments that moved me . . . Doughty's language is full of the notion of care * * Scotsman * *Funny but not flippant, sometimes painful, but rightly so, and always compelling * * Literary Review * *Frank . . . philosophical . . . engaging and even wicked * * New York Times * *Acerbic, hilarious, and thoughtful . . . Doughty's feisty but lovable personality shines through, and that would be enough for a decent memoir, but she does so much more here. The author uses her own life as a jumping off point in this beautifully crafted piece of writing, dovetailing her own observations with the work of psychologists, literary figures, industry professionals, philosophers, and religious leaders to argue coherently and convincingly that the impersonal, big business model of the funeral industry is robbing us of a vital component of the human experience. She argues that only by facing our mortality and becoming intimate with the idea of death can we live our lives to the fullest, and it's hard to argue with her * * Independent * *Eye-opening, cringe-inducing, often hilarious, occasionally haunting, always insightful -- DAVID EAGLEMANCaitlin Doughty blows a huge matter-of-fact hole in the grim curtain of silence surrounding the death industry - and what a blessed relief that is. This book absolutely must be read, if only to remind all of us that exercise, organic food and plastic surgery only work up to a point. Doughty is my kind of death crusader - compassionate, unblinking and very, very funny -- MEG ROSOFFCaitlin Doughty is not what I imagine a funeral director to be . . . she is funny, young and enthusiastic, the same characteristics that infuse her memoir * * Sunday Times * *Strange and funny. It may well blow your mind wide open * * Flavorwire * *[Doughty's] sincere, hilarious, and perhaps life-altering memoir is a must-read for anyone who plans on dying * * Booklist * *Arresting . . . refreshing . . . riveting * * Grazia * *Timely, funny, honest and interesting, Smoke Gets in Your Eyes is an enormously helpful contribution to the current taboo-breaking debate about death -- Virginia IronsideWith the dark wit you might expect from an undertaker and the compassion and insight you might not, strong storytelling and vivid descriptions, she displays a protective mechanism that the psychologists seem to have forgotten - humour * * New Scientist * *Brave and fascinating . . . unusually funny * * Daily Mail * *A death-changing book . . . It is impossible not to be inspired by Doughty's commitment to her cause * * The Times * *Often funny . . . yet never irreverent * * Irish Sunday Independent * *A book as graphic and morbid as this one could easily suck its readers into a bout of sorrow, but Doughty - a trustworthy tour guide through the repulsive and wondrous world of death - keeps us laughing most of the way * * Washington Post * *There's a welcome honesty to Doughty's account of her time as a mortician, which starts when she has to shave the face of her first corpse. In some ways, it's reassuring that we return to dust, and Doughty's healthy humour and practicality are reassuring too * * Glasgow Sunday Herald * *There's something about her understanding of how fragile life can be that got to me . . . And although none of us wants to be confronted by that all the time, Doughty has a matter-of-factness that makes that not as scary as it usually seems * * Scotland on Sunday * *Doughty writes about her life with corpses with all the sassiness that other young women bring to penning romcoms * * Mail on Sunday * *Doughty is determined to lead the way in confronting mortality. Indeed, she does not so much meet Death's gaze as attempt to stare him into submission...Doughty's corpse-collecting adventures are often hilarious as well as informing. If you had not planned to pack a book about crematoria for your holiday read, this one offers plenty of reasons to reconsider * * Financial Times * *A highly unusual memoir . . . a manifesto for how to live - and die - better. Caitlin, with her no-nonsense style and absolute single-mindedness plus a healthy dose of goth sensibility, bravely shows that death is nothing to be afraid of * * Twin Magazine * *Truly riveting . . . this funerally forthright book rings with life and dead-pan humour . . . Having read her brilliant contribution to the death debate, I'm with her all the way to the cremation chamber (and I'd let her push the button) * * Bookseller, Book of the Month * *

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Book SynopsisBrooke Hansen is Associate Professor at the School of Hospitality and Tourism Management, University of South Florida, USA. She was previously the Director of Sustainable Tourism and the SDG Action Alliance at the University of South Florida's College of Global Sustainability. She is an academic affiliate of Corporate Responsibility for the Environment and a Sustainable Tomorrow (CREST), on the Board of Directors for Keep Florida Beautiful and has served on sustainability committees for the National Football League's Super Bowl LV and Alaska Airlines.

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Book SynopsisIn Gods and Kings Dana Thomas, author of Deluxe, tells the story of how John Galliano and Alexander McQueen changed the face of fashionIn the first decade of the 21st century the fashion world was dominated by two different but equally successful and turbulent figures. Within twelve months, Alexander McQueen had committed suicide, and John Galliano had professionally imploded. Who was to blame? And how was fashion changed by their rise and fall? Spanning the 80s, 90s and noughties, Gods and Kings tells the story of these two charismatic figures and times of great change in the world of fashion, from London''s raucous art and club scene to the old-world glamour of Parisian couture, and reveals the machinations of this notoriously secretive industry.Trade ReviewA page-turning tale of fashion's highest flyers * i-D *Fascinating... a well-told story of poetry, art and angst * Tatler *A vivid, arresting account * Evening Standard *More than a delicious read * InStyle *Riveting... [Dana Thomas] is terrific at describing the shock value of their shows * Mail on Sunday *Thomas has spoken to more than 100 fashion insiders to put together a portrait of an era dominated, in her account, by these two uncontrollable and wild talents... Thomas's narrative flits deftly between the "parallel professional journeys" of two men with a similar rebellious streak * Telegraph *Conjures up the particular madness of the fashion treadmill, with its constant quest for newness and the inevitability that a triumph would be followed by a fall * New Statesman *Occasionally titillating and ultimately poignant * T, The New York Times Style Magazine *

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Book SynopsisAvoid the most common mistakes made by hospitality owners and managers. Running an independent hospitality business is complex, whether it's a hotel or restaurant, and mistakes will cost you money or your reputation. Star Quality Hospitality will give you the key to running a safe and profitable establishment.Covering everything from the culture and structure of your business and operational solutions to common problems, to looking after your staff and wowing your guests, this book provides clear guidance and solutions to produce optimum results and improve profitability.Understand how to: Take the next step in your hospitality journey Develop and implement your business strategy Select the right suppliers, keep your staff engaged and make every guest an advocate for your business Evaluate and act on key industry trends Measure your business success to remain profitable

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Book SynopsisIn 2017, Arif Naqvi and The Abraaj Group were on the brink of changing the world of private equity. Abraaj was a pioneer of a new model of impact investing built on the idea that making money and doing good are not mutually exclusive. It had helped transform communities and companies across the Middle East, Asia, Africa and Latin America by investing in healthcare, education and clean energy, and in 2017 it was on the threshold of closing a new fund that would provide $6 billion worth of investment to these emerging markets. But then it all came crashing down. On 10 April 2019, after landing at London Heathrow, Naqvi was arrested on fraud charges. He is facing extradition to the United States and a potential prison sentence of up to 291 years if he is found guilty. The dominant media narrative has painted Naqvi as a thief and fraudster, the so-called key man in an organised criminal conspiracy. But in this explosive new book, which is based on extensive research and interviews with key players, Brian Brivati discovers that things are not quite what they seem and finds that in this case of alleged fraud there is actually no money missing. Icarus explores how Abraaj found itself caught in the middle of a geopolitical war between the United States and China and when it would not bow to the whims of these global behemoths, economic hitmen tried to wipe it out.Trade Review"If Abraaj had been allowed to sell its shares in K-Electric to Shanghai Electric, Arif Naqvi would be a free man today. There is more here than meets the eye. How and why was this deal blocked? This book sets out to answer those questions." - Shahid Abbasi, former Prime Minister of Pakistan "Doing good and making money should not be incompatible. Arif Naqvi was the leading advocate of how to use private equity to make a difference and his life and achievements deserve a scholarly and balanced assessment to counter the tabloid headlines. Icarus, based on an astonishing depth of research, provides just that." - David Charters, former diplomat turned investment banker and businessman and co-founder of the Beacon Prize for Philanthropy “Brian Brivati is one of the country’s most interesting thinkers on international affairs. He is always challenging and his conclusions never predictable.” Martin Bright, formerly political editor of the New Statesman and the Jewish Chronicle, his 2003 scoop formed the basis for the film Official Secrets

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Book SynopsisDiscover the secrets of world-class leadership!When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees b

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Book SynopsisBordoloi''s Service Management 10e contains extensive coverage of the impacts of COVID-19 including the service innovation and progress experienced by a global pandemic. Written in an engaging literary style, based on research and consulting experience of authors, it focuses on service for competitive advantage and integrates technology, operations, and human behavior and the need for continuous quality improvement to be effective in a global environment. This edition continues to acknowledge and emphasize the essential uniqueness of service management.The book is written in an engaging literary style, makes extensive use of examples, and is based on the research and consulting experience of the authors. The theme of managing services for competitive advantage is emphasized in each chapter and provides a focus for each management topic. The integration of technology, operations, and human behavior is recognized as central to effective serv

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Book SynopsisService design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

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Book SynopsisOne of the worst recessions for the past 100 years, businesses failing, a revolution in technology, increasing financial constraints, compliance stifling the ability to be nimble, changing consumer behaviour, and a market driving products towards commoditization - this is the perfect storm facing the banking industry. Disruption provides a critical understanding of the impact of the current economic crisis and the current industrial revolution on financial services, the new trends in the sector, and the opportunities for banks to leverage their unique assets and pre-empt challengers from gaining meaningful market share. The book also provides top-level advice about transforming financial services organizations by finding the right balance between short-term requirements and the imperative of long-term change. This balancing act is what the authors call the "ambidextrous approach", which requires focus on two strategic initiatives: performance and innovation.

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Book Synopsis'I've long wished perfumery to be taken seriously as an art, and for scent critics to be as fierce as opera critics, and for the wearers of certain "fragrances" to be hissed in public, while others are cheered. This year has brought Perfumes: The Guide by Luca Turin and Tania Sanchez, which I breathed in, rather than read, in one delighted gulp.' Hilary Mantel, Guardian Perfumes: The Guide is the culmination of Turin's lifelong obsession and rare scientific flair and Sanchez's stylish and devoted blogging about every scent that she's ever loved and loathed. Together they make a fine and utterly persuasive argument for the unrecognised craft of perfume-making. Perfume writing has certainly never been this honest, compelling or downright entertaining.Trade ReviewAs scintillating as it is comprehensive...this pungent, entrancing book is a wake up call for the nostrils. * The Independent *An unexpected classic of criticism -- Philip Hensher * Spectator (Books of the Year) *If you are at all interested in perfume, one of life's greatest sensual pleasures, this is an essential possession -- David Sexton * Evening Standard *This husband-and-wife team has produced a work of perfume criticism that is as gripping as any thriller. -- Jan Moir * Daily Mail *I loved it and bought it for all my friends. I have to say that this is certainly my favourite non-fiction book ever and is very likely my favourite book of all time! If I had to take only one book with me onto a desert island for an indefinite time, it would be this one. * Joanne Harris - author of 'Chocolat' *The perfect gift for the scent addict in your life...witty and informative - and, occasionally, deliciously bitchy. * The Times *Brilliant writing... I shall now spray on my favourite scents in quite a different frame of mind! -- Joanna Trollope * By email *hugely engrossing...the writing is brilliant...gorgeous. * Evening Standard *Lyrical and acerbically witty compendium. * The Times *From riotous one-liners to elaborate reviews, fragrance experts Luca Turin and Tania Sanchez have written an authoritative guide to the best and worst scents. * Daily Express *It's a great book because it brilliantly combines technical knowledge with evocative, poetic and often laugh-out-loud-funny prose to provide incisive, vivid and honest criticism of all perfumes - from the 'staggeringly bad' to the 'deeply divine'. If you want to open your mind to the intricacies of scent - and enjoy a brilliant, entertaining read along the way - I can't recommend it enough. * Elle *consistently entertaining...scathingly inventive bitchiness. * Sunday Business Post *astonishingly brilliant and witty companion to all things fragrant. * Spectator *dazzlingly comprehensive compendium...the writing is the olfactory equivalent of mouthwatering. * Observer *genuinely wonderful...the authors's sense of smell is amazing. * Daily Telegraph *I was fascinated... a description of every perfume known to man, which sounds peculiar, but is mesmeric. -- William Leith * Evening Standard (Books of the year) *a staggeringly complete compilation of perfume reviews...ridiculously entertaining. * Daily Mail *For any fragrance fanatic...an indispensable beauty bible. * Norwich Evening News *Highly entertaining critique which had me both fascinated and laughing out loud in equal measure... addictive and informative. -- Phyl Clarke * Irish Times *It's scents-sational! -- Rochelle Warner * Fabulous.co.uk *A wise investment and an addictive read. -- Gillian Nelis * Sunday Business Post *The authors' evocative and vivid writing style convinces us that perfume isn't a science but an art. Never again will you be able to walk past a perfume counter with quite the same nonchalance... if you have a nose for a good book, buy this one. -- Anita Sethi * Independent on Sunday *They're funny, bizarre, weird, hilarious writers. -- Alex Heminsley * BBC Radio 2 *It's an eau-de-must-have. If it came in a bottle we'd wear it. * The City Weekly Magazine (Australia) *As riveting as a novel and as therapeutic as a recipe book. -- Jan Masters * Reader's Digest *

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Book SynopsisWilliam D. Cohan''s Money and Power: How Goldman Sachs Came to Rule the World is a chronicle of the most successful, iconic bank on Wall Street, from the firm''s founding in 1869 to the present day. Goldman Sachs are the investment bank all other banks - and most businesses - want to emulate; the firm with the best talent, the best clients, the best strategy. But is their success just down to the gilded magic of the ''Goldman way''? William D. Cohan has gained unprecedented access to Goldman''s inner circle - both on and off the record. In an astonishing story of clashing egos, backstabbing, sex scandals, private investigators, court cases and government cabals, he reveals what really lies beneath their gold-plated image. ''The best analysis yet of Goldman''s increasingly tangled web of conflicts''   Economist ''Startling ... lifts the lid on Goldman''s pivotal role in the meltdown''   Mail on Sunday ''Cohan portrays a firm that has grown so large and hungry that it''s no longer long-term greedy but short-term vicious. And that''s the wonder - and horror - of Goldman Sachs''   Businessweek ''Cohan''s book tells of bitter power struggles and business cock-ups''   Guardian ''A definitive account of the most profitable and influential investment bank of the modern era''   The New York Times Book Review William D. Cohan was an award-winning investigative journalist before embarking on a seventeen-year career as an investment banker on Wall Street. His first book, The Last Tycoons, about Lazard, won the 2007 Financial Times/Goldman Sachs Business Book of the Year Award and was a New York Times bestseller. His second book, House of Cards, also a bestseller, is an account of the last days of Bear Stearns & Co.Trade ReviewRevelatory, engrossing, penetrating ... Cohan revels in a good bust-up * Financial Times *The best analysis yet of Goldman's increasingly tangled web of conflicts * Economist *Startling ... lifts the lid on Goldman's pivotal role in the meltdown * Mail on Sunday *Cohan portrays a firm that has grown so large and hungry that it's no longer long-term greedy but short-term vicious. And that's the wonder - and horror - of Goldman Sachs * Businessweek *Cohan's book tells of bitter power struggles and business cock-ups * Guardian *A definitive account of the most profitable and influential investment bank of the modern era * New York Times Book Review *

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Book SynopsisA guide for insurance and other industries to staying on customers'' radars Attention Hacking: The Power of Social Media Selling in Insurance and Finance shows how you can make insurance go viral on social media. It might sound too good to be true, but think about itproducts that enhance wealth accumulation, health, and family protection should be as in-demand as the latest iPhone. People may never stand in line overnight to purchase the latest insurance products, but the tools and strategies in this book will help you get significantly closerwithout pouring millions into marketing. In this book, Dr. Robin Kiera teaches tactics that global insurers and intermediaries have already used to position themselves successfully on social media. He explains, step by step, how you too can reach millions of people through the relevant channels. Before you can make a sale, you need to get the customer's attention. Attention Hacking leads you straight to that gTable of ContentsForeword by Julian Teicke xiii Foreword by Dr Stefan Knoll xvii Introduction xix Part I: Introducing Attention Hacking 1 Chapter 1: Leading You Through the Digital Jungle Like Crocodile Dundee 3 Chapter 2: ‘It’s the Mindset, Stupid.’ 17 Chapter 3: Sales Is Broken, and Operations Has Seen Better Times 29 Chapter 4: Imagine It’s the End-of-the-Year Selling Season and No One Is Listening 39 Chapter 5: How Attention Hacking Works 49 Chapter 6: Knowledge Is Not in Short Supply 57 Part II: Implementing Attention Hacking 63 Chapter 7: Set (Unrealistic) Goals 65 Chapter 8: Get Started on the Right Foot 69 Chapter 9: Engage Your Community 75 Chapter 10: Use Suitable Formats 85 Chapter 11: Digitally Scale Offline Events 101 Chapter 12: Be Where the Customer Is 111 Chapter 13: Become a Content Machine 167 Chapter 14: Identify Your Relevant Influencers 173 Chapter 15: Build Social Media into Your Daily Routine 175 Chapter 16: Build an Effective Sales Funnel 177 Chapter 17: Summing Up Attention Hacking 183 Chapter 18: Digitalscouting: We Make Your Customer Come to You 187 Index 191

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Book SynopsisFrom a renowned group of international scholars, this new work examines how leading economic countries use sport business, particularly individual sports events (such as the Olympics or FIFA Men’s or Women’s World Cup) as well as participant sport, in comprehensive plans toward driving and furthering economic development, raising brand awareness (country as a brand), transforming lagging communities, and enhancing travel and tourism in the country. Comparative sport studies are fundamentally designed for cross-country and cross-cultural understanding, learning, and improvement. By recognizing the achievements, administrative procedures, and management practices of peer countries and using them as a mirror or referencing parameter, government agencies and sport organizations of a country may be able to identify areas that need improvements in their own administration and cultivate development and growth in the country’s sport industry. Exploring how China, Japan, South Korea, Russia, the UK, Germany, the US, Canada, Brazil, South Africa, and Australia have all used sport as a catalytic agent, each chapter delves into the country’s sports industry by looking at: recent history and stages of the industry; current state including scope, magnitude, structure, governance, policies, facilities, and programs; developmental characteristics, strength, and highlights; contemporary challenges and issues; and trends of development and advancement.Trade ReviewInvited international contributors in physical education, sociology, sport management, economics, and kinesiology compare the development of the sports industry in 11 leading economies. After an intro chapter on the globalized sport market place and factors affecting it, chapter-length country case studies detail the sports industry in 11 countries, including Brazil, Japan, South Africa, the US, and Korea. Each chapter gives information and analysis on the recent history and current state of the sports industry, politics and governance, and challenges and issues. The final chapter compares sports culture, sports development, and organizational structures in all 11 countries. B&w photos and charts are included. -- Annotation ©2018 * (protoview.com) *Table of ContentsChapter 1. Introduction Chapter 2. The Australian Sport Industry Chapter 3. The Sports Industry in Brazil Chapter 4. The Canadian Sport Industry Chapter 5. Development of Chinese Sport Industry Chapter 6. The German Sport Industry Chapter 7. The Japanese Sport Industry Chapter 8. The Russian Sport Industry Chapter 9. The South African Sport Industry Chapter 10. Sport Market Value Network of the Korean Sport Industry Chapter 11. The U.S. Sport Industry Chapter 12. The U.K. Sport Industry Chapter 13. Comparative Analyses

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Book Synopsis‘I’ve a body out the back for you...’ Imagine having that sentence said to you. And then imagine it actually being pertinent. Welcome to Evie King’s world. What happens if you die without family or money? The answer to this very three-in-the-morning question is that Evie, or someone like her, will step in and arrange your funeral. Evie is a local council worker charged with carrying out Section 46 funerals under the Public Health Act. Or to put it in less cold, legislative language; funerals for those with nobody around, willing or able to bury or cremate them. Ashes to Admin lifts the coffin lid on some moving and unexpected personal life stories. Sometimes tragic, as with the case of an unidentified woman found on a beach buried without even a name, but often uplifting and occasionally hilarious. Ultimately, Evie discovers that her job is more about life than it is about death, funerals being for the living and death being merely a trigger to rediscover a life and celebrate it against the odds.

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Book Synopsis‘A gripping but utterly heartrending read’ – The Sunday Times ‘A must-read for beauty fans and budding entrepreneurs alike’ – Glamour  Jo Malone is the inspirational British businesswoman responsible for creating her globally renowned beauty business and, more recently, her new brand 'Jo Loves'. This, her first autobiography, tells in full her incredible journey from modest beginnings as a teenager, struggling with dyslexia and leaving school with no qualifications, to becoming an international brand name and one of the world's most successful entrepreneurs. Jo's lively story explores how her fascination with smell teamed with her natural ability to create world-famous blends such as 'Lime, Basil & Mandarin', revolutionised the way we think about fragrance. Her unique talent for pioneering innovation and originality within her field is unrivaTrade Review‘You won’t fail to be inspired by this scented story’ * You, Mail on Sunday *‘Lively and gripping’ * OK! *‘A gripping and utterly heartrending read’ * Sunday Times *‘A fantastic read… Jo’s courageous story is not just for those who are fans of her famous scents and fancy bags, but also for budding entrepreneurs’ * The Sun *‘For any budding entrepreneur the Jo Malone story is inspirational’ * Daily Express *‘An extraordinary, inspiring life… a snuggle-down and contemplate “what have I done with my life” kinda book. Take notes!’ * Woman & Home *‘An invaluable manual for any would-be entrepreneur’ * Evening Standard *‘Has appeal as a rags to riches story but also will act as an inspiration for anyone dreaming of starting their own business.’ * Love Reading *‘Incredible’ * Gransnet *‘A must-read autobiography for fragrance lovers, budding entrepreneurs and anyone who’s ever felt that the odds are against them’ * Get The Gloss *‘A must-read for beauty fans and budding entrepreneurs’ * Glamour *‘Honest and inspiring’ * Good Housekeeping *‘Inspirational’ * Prima *‘A fascinating life writ large’ * Sunday Business Post *‘She not only takes you on the journey of her business successes and plaudits but she lets you in on the emotional side of her life, like a trusted friend… She writes movingly, but never self-pityingly, of those dark times. She's brings you into her world and it's utterly compulsive. To anyone going through dark or stormy days themselves, her determination and vision are inspiring.’ * Management Today *

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Book SynopsisTable of Contents1. An Introduction 2. A History 3. Customers’ Knowledge and Consumer Behavior 4. Market Segmentation and Selection 5. Internal Assessment and Competitive Analysis 6. Economic Principles and Demand Forecasting 7. Reservations and Channels of Distribution 8. Dynamic Value-Based Pricing 9. Channel and Inventory Management 10. The Revenue Management Team 11. Strategic Management and Following the RevMAP 12. Tools, Tactics, and Resources 13. Legal and Ethical Issues and Potential Bumps in the Road GLOSSARY

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Book SynopsisThis book introduces the reader to sustainable events management theory and practice, based on academic research and illustrated with empirical case studies. The book provides a comprehensive view of sustainable management and how it relates to the many sectors within the events industry. It emphasises the fundamental importance of local communities, businesses and stakeholders to events organisation in regional, national and international locations. It brings into focus international governing bodies, and national government strategic objectives as the corner stones for sustainable development in the events sector. The relationship between strategic objectives and on-the-ground operational responsibilities are presented using research by contributing authors and accredited organisations to add scope and depth. Best-practice case studies are used throughout the book to highlight and explain particular sustainable management issues and practices. The scope of the book is inte

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Book SynopsisDimitri Lera is Lecturer in Tourism, Hospitality and Events, the Edge Hotel School, University of Essex, UK. He has over thirty years professional experience in managerial roles across the tourism, hospitality and events sector.Michel Mason is the Sustainability Engagement Manager and Lecturer at the University of Essex, UK, where she embeds education for sustainability into teacher-training curricula and trains Hospitality and Events students at the Edge Hotel School.

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Book SynopsisA must-have introductory text of unrivalled coverage and depth focusing on events planning and management, the fourth edition of Events Management provides a complete A to Z of the principles and practices of planning, managing and staging events. The book offers a systematic guide to organising successful events, examining areas such as event design, logistics, marketing, human resource management, financial planning, risk management, impacts, evaluation and reporting. The fourth edition has been fully updated and revised to include content covering technology, including virtual and hybrid events, concepts such as social capital, soft power and events, social inclusion, equality, accessibility and diversity, and the latest industry reports, research and legal frameworks. The book is logically structured and features new case studies, showing real-life applications and highlighting issues with planning events of all types and scales in a range of geographical locatioTable of ContentsSection 1: Event Context 1. An Overview of the Event Field 2. Perspectives on Events 3. The Event Planning Context 4. Event Tourism Planning 5. Sustainable Event Management Section 2: Planning 6. Strategic Event Planning 7. Conceptualising the Event 8. Event Project Management 9. Event Financial Planning 10. Human Resource Management and Events 11. Marketing Planning for Events 12. Promotion: Integrated Marketing Communication for Events 13. Sponsorship of Events Section 3: Event Operations and Evaluation 14. Event Design and Production 15. Event Logistics 16. Legal Considerations in Event Planning and Management 17. Risk Management 18. Evaluation and Research

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Book SynopsisManaging hospitality experiences is a crucial part of the hospitality business and industry alike. While many textbooks cover the management of hospitality services, this text focuses specifically on experiences, while also providing a full and detailed insight into the ways in which experiences are designed and delivered. Using examples from the gamut of hospitality, this book explores issues around people, services and spaces. It covers management issues such as marketing, human resources, operations, quality management, facilities management, project management and strategy, while considering hospitality operations within their wider geo-social and geo-environmental settings. This book includes a range of important contemporary topics, such as sustainability, resilience and ethics; supported throughout by learning objectives, case studies, review questions, links to videos and further reading suggestions. This book: Emphasises experiences within hospitality, providing students with a focused and applicable text. Includes numerous international industry case studies to illustrate how hospitality organisations manage experiences; these real-life scenarios provide key teaching points. Provides wider theoretical principles to develop the field of hospitality and place it within an industry context. An invaluable read for undergraduate students of hospitality and event management, this textbook also provides an overview for postgraduate students and those studying further education courses in hospitality and related areas.Table of Contents1: Introduction PART 1: People 2: Corporate Social Responsibilities, Society and Hospitality Experiences 3: Social Responsibility and Experiential Principles for Behaviour Change in Hospitality 4: Hospitality Businesses and Social Media Marketing 5: Managing Workers in Hospitality Operations 6: Personal Resilience In The Hospitality Experience PART 2: Service 7: Supply Chains, Logistics and the Service Experience 8: Building Hospitality Brands 9: The Service Delivery Process PART 3: Places and Spaces 10: Developing Meta-strategies for Hospitality Experiences 11: Hospitality Design and Brand Experience 12: Quality in Hospitality Services

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Book Synopsis* Fully developed case studies all with theoretical underpinning and clear learning outcomes. * Teaching notes accompany all cases which specify teaching methods to be adopted for effective use in the classroom. * Teaching Instructions and Lesson Plans provide which offer a step-by-step teaching process, how students should be organized, information to be provided, the questions to be raised, and suggested assignments. A comprehensive collection of fully developed case studies of event management and event tourism main areas, including human resources, leadership, marketing, strategy, operations, stakeholder management, and evaluation, all written by international experts. The cases mirror the practices and challenges in the event management industry across the globe – in different regional contexts and cultures – integrating theory with functional and operational perspectives. All are accompanied with teaching notes that explain learning outcomes, theoretical underpinnings, teaching methods, and provide detailed learning activities, questions and tools for analysis and guided assignments. Cases For Event Management and Event Tourism is a must have collection for all those studying and teaching event management nad event tourism. It contextualizes understanding and provides a real-life perspective on the theory, models and best practice in the industry. Part of the Event Management Theory and Methods Series. This series examines the extent to which mainstream theory is being employed to develop event-specific theory, and to influence the very core practices of event management and event tourism. They introduce the theory, show how it is being used in the events sector through a literature review, incorporate examples and case studies written by researchers and/or practitioners, and contain methods that can be used effectively in the real world. With online resource material, this mix-and-match collection is ideal for lecturers who need theoretical foundations and case studies for their classes, by students in need of reference works, by professionals wanting increased understanding alongside practical methods, and by agencies or associations that want their members and stakeholders to have access to a library of valuable resources. Series editor: Donald Getz PhD., Professor Emeritus, University of Calgary, Canada.Table of ContentsIntroduction; Ch 1 Event Planning - Transrockies: Start-up of a New Event (Aaron McConnell & Donald Getz); Ch 2 Event Sustainability (Martin Robertson); Ch 3 Innovation, Technology and Events Transformation (Tim Brown & Claire Drakeley); Ch 4 Event Development (William O’Toole); Ch 5 Knowledge Management (Raphaela Stadler); Ch 6 Social Impacts (Judith Mair); Ch 7 Sustainable Event Management (Clare Mackay); Ch 8 Event Tourism (Purimprach Sangkaew); Ch 9 Event Operations (Paul Fallon); Ch 10 Risk Management and Legal Issues – Duty of Care (Brianna Wyatt); Ch 11 Placemaking and Regeneration (Jonathan Skinner); Ch 12 Sustainable Event Project Management (Mohamed Salama); Ch 13 Event Experience Design (Vern Biaett); Ch 14 Leadership styles in event management (Violeta Salonen, Jacqueline Leigh, Matthew Lamont, Grant Cairncross); Index

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Book SynopsisArtificial Intelligence (AI) in Tourism, Hospitality and Event: Revolutionising Experiences provides in-depth insights, practical examples, and best practices tailored specifically for professionals and academics in the fields of tourism, hospitality and events. It goes beyond theoretical concepts and to explore the real-world implementation of AI technologies, highlighting their potential impact and benefits within the industry. This industry-specific focus makes it a valuable resource that explains and harnesses the power of AI in the context of tourism and hospitality. A comprehensive resource that combines theoretical knowledge with practical relevance. Covers a vast overview of AI applications, encompassing various subtopics such as personalized recommendations, chatbots, revenue management, and destination management. Includes dedicated sections with real-world case studies showcasing successful AI implementations in the industry. Analyses the lessons learned from AI-driven projects and identifies best practices and strategies that can be adopted in the industry. Offers practical recommendations for and from industry professionals on harnessing the power of AI in their businesses. With an experienced team of contributors from both academia and industry, each chapter is written in a user friendly style with pedagogic features such as chapter objectives, vignettes and real life case studies and summaries.

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Book SynopsisA new edition to the hugely successful book aimed at fashion students and graduates. All you need to know about the fashion business, from legal structures and finance to digital marketing and social media. This new edition includes case studies from both startups as well as international chains and is a must-have for any aspiring entrepreneur.

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Book Synopsis60 Tantalisingly Tropical Cocktails!Rum is on the rise as one of the fastest-growing spirits in the drinks market; the variety of the rums you can buy is growing in number, so much so that you can now find Cachaça, British and even French Caribbean rum, all with deliciously different notes.Known to be one of the sweeter spirits, it is revered in tried-and-tested cocktail classics such as the Mojito, Daiquiri, Pina Colada, and Dark 'n' Stormy, as well as in creative new twists like the Flaming Dr Pepper, Golden Wave and Hot Buttered Rum. And of course some rum punch sharers for those sunny summer gatherings!Here, in one fabulous collection of fruity, smooth and fun recipes, you'll find all the cocktails you need to get that rum cocktail fix!

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Book SynopsisSustainability in the Hospitality Industry, Third Edition, is the only book available to introduce students to economic, environmental and socially sustainable issues specifically facing the industry as well as exploring ideas, solutions and strategies of how to manage operations in a sustainable way. Since the second edition of this book, there have been many important developments in this field and this latest edition has been updated in the following ways: Updated content including sustainable food systems, hotel energy solutions, impacts of technology, water and food waste management, green hotel design, certification and ecolabelling systems and the evolving nature of corporate social responsibility strategies. New chapters exploring environmental accounting and the internalization of externalities as well as the management of accessibility in hospitality. Updated and new international case studies with reflectivTrade Review"The third edition of Sustainability in the Hospitality Industry: Principles of Sustainable Operations is the reference book available that introduces economic, environmental and social sustainability issues. Highly recommendable for those students and managers interested in exploring ideas, solutions and strategies about how to manage sustainable operations within the hospitality industry." - Miguel Ángel Gardetti, Director Center for Studies on Sustainable Luxury and Advisory Board Member Center for Study on Sustainable Hotels. "The 3rd edition of the Sustainability in the Hospitality Industry provides insights into environmentally sustainable management in hospitality and tourism. Topics include social, economic and environmental issues hospitality and tourism industry leaders need to understand in order to develop effective sustainability strategies. Case studies are used the book to provide readers with real-world examples intended to better understand how solutions can be developed to meet challenges. As a hospitality and tourism management educator and a program liaison of the Florida Green Lodging Program, I am confident this book will benefit undergraduate and graduate students alike who are interested in developing and applying environmentally sustainable management practices to hospitality and tourism." - Po-Ju Chen, PhD. Associate Professor, Rosen College of Hospitality Management, University of Central Florida Table of Contents1. The rationale for sustainable development 2. Sustainable development and the hospitality industry3. Energy management4. Waste management5. Water management6. Eco-design and facilities development7. Food security8. Agriculture and sourcing9. Sustainable food and beverage management10. Responsible consumer behaviour11. Accessibility in hospitality and tourism12. Corporate social responsibility and social entrepreneurship13. Responsible marketing and branding14. Environmental management systems, sustainability performance and auditing15. Certification processes and ecolabels16. Investing, financing, performing and decision-making in sustainability17. Internalising externalities and environmental accountability18. Benchmarking, reporting and communicating sustainability

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Book SynopsisIs an investors’ “perfect storm” brewing? If you’re not careful, it could sweep your wealth away. Long-dormant inflation looks to be catching fire. A stock market in overdrive may crash and burn for years. And taxes to fund deficits and social programs look to be rising to punishing levels not seen in a generation. This triple threat could mean a financial apocalypse from which many investors won’t ever recover. Getting straight talk on smart wealth management has never been more critical. With Social Security and Medicare tracking to go belly-up in a few short years, there will be dire consequences for millions. Already-retired boomers, living far longer than ever expected, will strain government resources and risk running out of money. Who will pay for it all? Without smart planning, your taxes may rise to confiscatory levels, sapping net worth and lifestyle quality. Your retirement lifestyle and legacy for your kids could get crushed. Some may never be able to retire.Investors and savers of every age and stripe will want to pay careful attention to the concentrated wisdom in this book and take proactive steps to protect themselves while there’s still time.Table of ContentsChapter 1: The coming storm and why you are at risk.- Chapter 2: The Social Security and Medicare Crisis.- Chapter 3: The Government Debt Crisis.- Chapter 4: The Coming Tax Storm.- Chapter 5: The Changing World Crisis.- Chapter 6: The Bernie Madoff - Bad Advisor Risk.- Chapter 7: The AI Displacement Risk.- Chapter 8: The Hyperinflation Risk The Inflationary Storm Crisis.- Chapter 9: The COVID Stock Bubble.- Chapter 10: Putting All Together.- Chapter 11: Charting Your Path to Financial Salvation.- Chapter 12: Estate Planning for Protection.- Chapter 13: Advanced Asset Protection.- Chapter 14: Converting Avoidable Taxes.- Chapter 15: Converting Income Tax to Family Wealth.- Chapter 16: Converting Estate Tax.- Chapter 17: Controlling Other Expensive Taxes.- Chapter 18: Investment Strategies to Prosper. - Chapter 19: Retirement income planning.- Chapter 20: Screening for Smart Advisors.- Chapter 21: Its Your Ship - Concluding Chapter.

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Book SynopsisChapter One: The Rise of Responsible Investing.- Chapter Two: The Pandemic Years: The definitive polycrisis.- Chapter Three: Blowback: Critics assail responsible investing from all sides are they right?.- Chapter Four: Why Responsible Investing Matters: A Tour Through Asset Classes.- Chapter Five: Challenging ExxonMobil: Engaged investing at work.- Chapter Six: The Cornerstone: Why governance is the foundation of responsible investing.- Chapter Seven: The Data Dilemma: How Investors Measure ESG.- Chapter Eight: The Players: What do stakeholders want from ESG?.- Chapter Nine: What Comes Next: Responsible investing gets normal.

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Book SynopsisTable of ContentsPART I: UNDERSTANDING THE HOSPITALITY AND TOURISM MARKETING PROCESS Introduction: Marketing for Hospitality and Tourism Service Characteristics of Hospitality and Tourism Marketing The Role of Marketing in Strategic Planning PART II: DEVELOPING HOSPITALITY AND TOURISM MARKETING OPPORTUNITIES AND STRATEGIES The Marketing Environment Marketing Information Systems and Marketing Research Consumer markets and Consumer Buying Behavior Organizational Buyer Behavior of Group Market Market Segmentation, Targeting, and Positioning PART III: DEVELOPING THE HOSPITALITY AND TOURISM MAKRETING MIX Designing and Managing Products Internal marketing Pricing Products: Pricing Considerations, Approaches, and Strategy Distribution Channels Promoting Products: Communication and Promotion Policy and Advertising Promoting Products: Public Relations and Sales Promotion Professional Sales Direct and Online Marketing: Building Customer Relationships PART IV: MANAGING HOSPITALITY AND TOURISM MARKETING Destination Marketing Next Year's Marketing Plan

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Book SynopsisWritten for fashion graduates, newbie entrepreneurs and those in entry-level positions in the industry, Blue is the New Black demystifies the process of how to make a fashion collection accessible for all levels. It’s a reference guide, a buddy, and an overview of who, what and where. Fashion is a multi-billion-dollar industry. It’s not just about sketching an outfit, it’s about selecting fabric, developing buttons, sourcing a factory, negotiating prices, making patterns, seeing the final launch and selling garments. This multi-faceted industry is exciting, enigmatic and endless. With many fashion schools now recognising the importance of including technical modules to their degrees, this guide is the perfect accompaniment to the relevant modules with its vocational a to z approach of what happens in the workplace, including how to build and maintain key business relationships. In that respect, it fills a gap in the market of books that give guidance for professionals embarking on or preparing for a career in the fashion industry. People who buy Blue is the New Black want to know how to create a collection. They want to roll up their sleeves and do it, but they need practical instruction on the different phases. They don’t want to read about data management systems or the latest developments in polyester thread; they want to understand what a range plan is and how to look at a prototype in a factory. Understanding the three profiles of her readers "first jobber, creative entrepreneur and creative graduate" as the author does, she realized that the publications currently available would alienate them and ignore their needs. Seeing this gap in the market, she wrote it herself, to the benefit of a million young professionals and students aspiring to enter and get ahead in the fashion industry.

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Book SynopsisNo cook should be without the original, unabridged translation of Auguste Escoffierâs masterpiece Le Guide Culinaire, a classic recipe reference resource which popularized haute cuisine as we know it when it was first published in 1903.This handsome new edition is a treasure-trove of over 5,000 recipes to guide chefs cooking along classic lines as well as inspire them with fresh ideas. These French dishes form the foundation of modern culinary art and with it the work of every trained chef, who rightly revere this fascinating historical document. Not only a reference for professionals, itâs also a fascinating read for any foodie, offering an insight into the history and development of modern cookery and the route of French culinary art from the Victorian age to our own kitchens. In his notes we can see Escoffierâs philosophy of cooking: modern, simple and clean.This lavish new edition has been beautifully repackaged and includes a foreword by award-winnTable of Contents1. Sauces 2. Garnishes 3. Soups 4. Hors d'oeuvre 5. Eggs 6. Fish 7. Releves and Entrees of Butchers' Meat 8. Releves and Entrees of Poultry 9. Releves and Entrees of Game 10. Composite Entrees 11. Cold Preparations 12. Roasts 13. Vegetables and Farinaceous Products 14. Sweets 15. Puddings and Desserts 16. Ices 17. Savouries 18. Poached Fruits 19. Jams and Drinks

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Book SynopsisPilgrimage is found in most religious cultures, from Saudi Arabia, Mexico, and India, to France, Spain, and Japan. In this Very Short Introduction Ian Reader explores the key themes of pilgrimage throughout the ages, considering its various forms and its identity as a 'spiritual tourism' industry, to explain why it has remained so popular.Trade Reviewa stimulating introduction to an important feature of all religions. * Church of England Newspaper *The author has successfully written a little book on a much needed topic, especially for urban dwellers nowadays. This is a high recommended 'very short' introduction to the subject. * Josaphat C. Tam, The Expository Times *Table of Contents1. Introduction: the multiple forms of pilgrimage ; 2. Examining pilgrimage: forms, types, and interpretations ; 3. Pilgrimages worldwide: a global and historical outline ; 4. Motives and means: Asceticism and the package tour ; 5. Tourism, entertainment, relics, and souvenirs ; 6. Modern developments, secular sites, and the reshaping of pilgrimage ; 7. Conclusion: an ever-changing phenomenon ; Further reading ; Index

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a huge range and FREE tracked UK delivery on ALL orders.

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisNFL head coach Mike Smith lead one of the most remarkable turnarounds in NFL history. In the season prior to his arrival in 2008, the Atlanta Falcons had a 4 12 record and the franchise had never before achieved back-to-back winning seasons.Table of ContentsIntroduction xi 1 Culture 1 Create a Winning Culture 3 Build Your Culture Up and Down 4 Everyone Creates Your Culture 6 X's and O's Are Overrated 8 Sustained Culture = Sustained Success 9 Know What You Stand For 10 Process and Milestones 12 Focus on the Root, Not the Fruit 16 You Have to Fight For Your Culture and Team 17 2 Contagious 21 Germ or Vitamin C? 23 Contagious with a Vision and Mission 24 Contagious with Your Belief 26 Contagious with a Positive Attitude 28 Contagious Leaders in the Locker Room 29 No Energy Vampires Allowed 33 The No Complaining Rule 35 3 Consistent 37 Consistency Wins the Locker Room 39 Consistency Wins in the Long Run 40 It's Not Okay to Be Moody 41 Be Consistent in Your Desire to Be Great 42 Complacency Is a Disease 43 Consistently Improving 45 Humble and Hungry 46 4 Communicate 49 The Most Important Thing a Coach Can Do 51 One-on-One Communication 52 Listening Enhances Communication 55 What's the Temperature Today? 57 Leading by Walking Around 59 Communicating the Message 61 The Power of an Outside Voice 63 The Enemies of Great Communication 64 Communication Must Lead to Collaboration 65 5 Connect 67 Communicating and Collaborating Leads to Connection 69 Team Beats Talent When Talent Isn't a Team 70 We Got This 71 Unplug from Technology and Plug into People 74 Create a Connected Locker Room 76 Connect Outside the Locker Room to Be Strong Inside the Locker Room 79 Stay Connected 81 6 Commitment 83 Commit if You Want Commitment 85 Commitment Begins with the Leader 86 Feeling Is More Powerful than Hearing 87 Serve to Be Great 89 Commitment Starts at Home 90 Commitment is Spelled T-I-M-E 91 When You Commit You Make Everyone Better 93 The Hard Hat 95 It's Not About You 97 Lose Your Ego 98 Commitment Requires Sacrifice 101 7 Care 103 Caring Is a Strategy 105 Care More 107 Create a Culture of Caring 109 Show You Care 110 More than a Uniform and Number 114 Transactional versus Transformational 115 Love Tough 116 Discover Your Caring Trademark 117 When You Care, Your Team Will Care 119 The Big C 121 The Other Big C 125 Beyond the 7 C's 129 Integrity 129 Be Passionate, Not Emotional 131 Create Your Own Style of Leadership 131 Leadership Is Both Macro and Micro 133 Lead Your Leaders 133 Focus on the Process 135 Forget the Past, Focus on the Fundamentals 137 LOSS: Learning Opportunity, Stay Strong 139 Culture Contamination 140 Don't Focus on Winning Championships; Focus on Developing Champions 141 The Time Is Now 142 Looking for Murphy 144 Pressure, Not Stress 145 Compete, then Unite 145 Speaking as One Voice to the Media 147 Become a Lifelong Learner 149 Leave Your Legacy 150 The Action Plan 153 Put the 7 C's to Work to Enhance Your Culture 159 Build a Winning Team 160 Other Books by Jon Gordon 161

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Book SynopsisIn 1909, the largest department store in London's West End, designed and built from scratch, opened in Oxford Street in a glorious burst of publicity. The mastermind behind the façade was American retail genius Harry Gordon Selfridge: maverick businessman, risk-taker, dandy and one of the greatest showmen the retail world has ever known. His talents were to create the seduction of shopping, and as his success and fame grew, so did his glittering lifestyle: mansions, yachts, gambling, racehorses - and mistresses. From the glamour of Edwardian England, through the turmoil of the Great War and the heady excesses of the 1920s and beyond, Selfridges Department Store was 'a theatre with the curtain going up at 9 o'clock each morning'. Mr Selfridge reveals the captivating story of the rise and fall of the man who revolutionised the way we shop. The third series of Mr Selfridge will air on ITV in January 2015. 'Lively and entertaining' Sunday Telegraph 'Will change your view of shopping forever' Vogue 'Harry Selfridge revolutionised the way we shop ... fascinating' Daily MailTrade ReviewIn this energetic and wonderfully detailed biography, Lindy Woodhead ... provides an enthralling description of fashion, politics, music and dance, the arts, the sciences advertising and the use of the media, during the decades before the Second war. * Evening Standard *A rich social history of a time of great change * Spectator Business *A fascinating biographical, as well as sociological, study -- Independent on Sunday

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Book SynopsisSmart Technologies are revolutionizing tourism, as they promise to change the way tourists behave and how companies interact with them and generate profits. The increasing availability of real-time data in combination with advanced machine learning techniques, artificial intelligence and business analytics, to name but a few, will transform the tourism industry forever and in unthinkable ways. The degree of sophistication achieved by Smart Technologies and the speed with which transformations are taking place means that those people lacking a relevant digital background may lag behind, therefore being unable to take advantage of the opportunities offered by the data economy and fully benefit from its applications. This practical book explains the key ideas that tourism practitioners and decision-makers must know to understand Smart Technologies, and the management principles supporting them. The contents: Include real-life cases to illustrate to the reader the true dimension of the "smart" phenomenon and the new frontiers that are yet to open in the coming years Bring together the knowledge and experience of leading experts from the academia, tourism sector and technology companies, who reveal, in a unified way, the fundamental points your organization must consider in the path towards being smarter Create a practical knowledge tool that allows getting the most out of Smart Technologies, its products and future trends, while learning how to make them a competitive tool, and avoid being left behind Features full colour figures and photographsThe book will be a vital resource for Tourism practitioners, strategic planners and policy makers as well as students of tourism marketing, management and technology

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Book SynopsisThis book explores the relationship between technology and social transformation in tourism, hospitality and gastronomy. It presents research and case studies, elaborating on benchmark practices adopted by tourism and hospitality professionals.In recent years, technology has transformed the tourism and hospitality industry; the chapters in this book cover areas such as guest experience and service quality, as well as operational areas such as housekeeping and waste management.Further social transformation in tourism is a result of drivers such as a growing interest in gastronomy and the use of social media; this is covered in the first part of the book. The second part outlines how communities may learn from these events.With contributions from academics, entrepreneurs, destination managers and government officials from the South Asia region, this book offers a real insight in to these areas of growing interest and provide a useful resource for those researching and studying within the areas of tourism development and hospitality.

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