Hospitality and service industries Books

Book SynopsisSix thematic units per level organised around a Big Question Engaging videos that explore the Big Question and key themes in the unit Three readings per unit from a wide range of genres including informational texts, biographies, and poems, as well as classic and contemporary literature Key vocabulary taught explicitly before each reading Clear and step-by-step grammar presentations followed by thorough and focused practice Skills workshops and hands-on projects to provide students the opportunity to demonstrate their mastery of content and language skills All Student Editions come with access to the Pearson English Portal

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Book SynopsisGiven the dangers in the world---from terrorism to pandemics---nations must have effective spy services; yet, to prevent the misuse of secret power, democracies must also ensure that their spies are well supervised. Loch Johnson's Spy Watching focuses on the obstacles encountered by America as it pursues more effective intelligence accountability.Trade ReviewJohnson offers a necessary and encyclopedic account of intelligence oversight...bring[ing] a wealth of knowledge to this ambitious project... Spy Watching will surely come to be seen as an essential part of the literature on intelligence administration in the US. * CHOICE *In this insightful examination of America's struggle to balance liberty and security, Johnson... writes from personal experience and extensive scholarship, so readers will encounter a great deal of information, much of it unsettling... [A] thoughtful, not terribly optimistic analysis of the perpetual tension between secret services and liberal democracy. * Kirkus *This is a learned, mighty and magisterial book. * Professional Security Magazine *Table of ContentsPreface List of Figures Introduction: Democracy and Intelligence PART I: THE MAGNITUDE OF THE CHALLENGE Chapter One: Tracking an Elusive Behemoth Chapter Two: Intelligence Exceptionalism PART II: THE EVOLUTION OF INTELLIGENCE ACCOUNTABILITY Chapter Three: Democracy Comes to the Secret Agencies Chapter Four: The Experiment in Intelligence Accountability Begins Chapter Five: Spy Watching in an Age of Terror PART III: THE PATTERNS OF INTELLIGENCE ACCOUNTABILITY Chapter Six: A Shock Theory of Intelligence Accountability Chapter Seven: The Media and Intelligence Accountability Chapter Eight: Ostriches, Cheerleaders, Lemon-Suckers, and Guardians PART IV: THE PRACTICE OF INTELLIGENCE ACCOUNTABILITY Chapter Nine: In the Trenches: Collection-and-Analysis and Covert Action Chapter Ten: In the Wilderness: Coping with Counterintelligence PART V: THE FUTURE OF INTELLIGENCE ACCOUNTABILITY Chapter Eleven: Intelligence Accountability and the Nation's Spy Chiefs Chapter Twelve: The Ongoing Quest for Liberty and Security Acknowledgements Abbreviations and Codenames Appendix A: The U.S. Intelligence Community, 2016 Appendix B: U.S. Intelligence Leadership, 1947-2016 Appendix C: The Intelligence Oversight Act of 1980 Bibliography

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Book SynopsisPilgrimage is found in most religious cultures, from Saudi Arabia, Mexico, and India, to France, Spain, and Japan. In this Very Short Introduction Ian Reader explores the key themes of pilgrimage throughout the ages, considering its various forms and its identity as a 'spiritual tourism' industry, to explain why it has remained so popular.Trade Reviewa stimulating introduction to an important feature of all religions. * Church of England Newspaper *The author has successfully written a little book on a much needed topic, especially for urban dwellers nowadays. This is a high recommended 'very short' introduction to the subject. * Josaphat C. Tam, The Expository Times *Table of Contents1. Introduction: the multiple forms of pilgrimage ; 2. Examining pilgrimage: forms, types, and interpretations ; 3. Pilgrimages worldwide: a global and historical outline ; 4. Motives and means: Asceticism and the package tour ; 5. Tourism, entertainment, relics, and souvenirs ; 6. Modern developments, secular sites, and the reshaping of pilgrimage ; 7. Conclusion: an ever-changing phenomenon ; Further reading ; Index

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Book SynopsisThe need for pension reform is widely discussed against the backdrop of falling fertility rates and rising longevity, with reference often made to Denmark as a model for pension system reform. This book offers an in-depth analysis of the Danish pension system; its design, performance, benefit structure, investment policies, regulation, and more.Table of Contents1: Torben M. Andersen, Svend E. Hougaard Jensen, and Jesper Rangvid: The Danish Pension System: Design, Performance, and Challenges 2: Torben M. Andersen: The Danish Pension System in an International Comparison 3: Niels Lynggaard Hansen and Svend E. Hougaard Jensen: Income during Retirement: On the Role of Occupational Pensions and Home Equity as a Pension Device 4: Søren Fiig Jarner, Claus Munk, and Mogens Steffensen: Pension Product Design and Relations to the Danish Market 5: Peter Løchte Jørgensen, Henrik Ramlau-Hansen, and Jesper Rangvid: Asset Allocation, Investment Policies, and Returns 6: Jesper Berg: Regulation and Supervision of the Danish Pension System 7: Malene Kallestrup-Lamb, Søren Kjærsgård, and Søren Fiig Jarner: The Impact of Longevity on Pension Systems 8: Henrik Yde Andersen, Niels Lynggaard Hansen, and Andreas Kuchler: Pension Wealth and Macroeconomic Stability 9: Torben M. Andersen and Svend E. Hougaard Jensen: Public Finances and the Interplay Between Public and Private Pensions

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Book SynopsisDespite increased economic opportunities for women, sexual commerce has not only thrived in the Western world, it has diversified along technological, spatial, and social lines. This work paints a picture of the state of global sexual commerce and its relationship to a burgeoning consumer culture.Trade Review"This is an ambitious book - highly readable, compelling, and original. Bernstein's claim is that the character and organization of sex work has shifted. Whereas the signature form of sex work used to be the nonwhite streetwalker working in largely marginal neighborhoods, today, she reveals, sex work is largely private, relying heavily on the Internet, and provided by someone that is as often white and middle-class as nonwhite and poor." - Steven Seidman, author of Beyond the Closet"

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Book SynopsisFrom EverQuest to World of Warcraft, online games have evolved from the exclusive domain of computer geeks into an extraordinarily lucrative staple of the entertainment industry. People of all ages and from all walks of life now spend thousands of hoursand dollarspartaking in this popular new brand of escapism. But the line between fantasy and reality is starting to blur. Players have created virtual societies with governments and economies of their own whose currencies now trade against the dollar on eBay at rates higher than the yen. And the players who inhabit these synthetic worlds are starting to spend more time online than at their day jobs. In Synthetic Worlds, Edward Castronova offers the first comprehensive look at the online game industry, exploring its implications for business and culture alike. He starts with the players, giving us a revealing look into the everyday lives of the gamersoutlining what they do in their synthetic worlds and why. He then describes the economies inside these worlds to show how they might dramatically affect real world financial systems, from potential disruptions of markets to new business horizons. Ultimately, he explores the long-term social consequences of online games: If players can inhabit worlds that are more alluring and gratifying than reality, then how can the real world ever compete? Will a day ever come when we spend more time in these synthetic worlds than in our own? Or even more startling, will a day ever come when such questions no longer sound alarmist but instead seem obsolete? With more thanten million active players worldwideand with Microsoft and Sony pouring hundreds of millions of dollars into video game developmentonline games have become too big to ignore. Synthetic Worlds spearheads our efforts to come to terms with this virtual reality and its concrete effects. Illuminating. . . . Castronova's analysis of the economics of fun is intriguing.Virtual-world economies are designed to make the resulting game interesting and enjoyable for their inhabitants. Many games follow a rags-to-riches storyline, for example. But how can all the players end up in the top 10%? Simple: the upwardly mobile human players need only be a subset of the world's population. An underclass of computer-controlled 'bot'citizens, meanwhile, stays poor forever. Mr. Castronovaexplains all this with clarity, wit, and a merciful lack of academic jargon.The EconomistSynthetic Worlds is a surprisingly profound book about the social, political, and economic issues arising from the emergence of vast multiplayer games on the Internet. What Castronova has realized is that these games, where players contribute considerable labor in exchange for things they value, are not merely like real economies, they are real economies, displaying inflation, fraud, Chinese sweatshops, and some surprising in-game innovations.Tim Harford, Chronicle of Higher Education

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Book SynopsisTo combat behavior they viewed as sexually promiscuous, politically undesirable, or downright criminal, social activists in Progressive-era New York employed private investigators to uncover the roots of society's problems. This title reveals the central role of undercover investigation in social change and the constitution of political authority.Trade Review"This impressively researched book makes an important contribution to a wide range of central themes in modern American history, including the growth of state power and the policing of class, race, and gender relations. In this age of terrorism, 'homeland security' initiatives, the expanded use of wiretapping and other forms of surveillance, and a new debate about the relationship between civil liberties and governmental authority, New York Undercover is also timely." - Jeffrey Adler, University of Florida"

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Book SynopsisThis work explores the political, social and economic forces that shape US policies affecting human services. Seeking to shed light on the tension between individual and social responsibility, it should appeal to economists, social scientists and policy-makers concerned with social policy issues.Table of ContentsAcknowledgments Introduction Victor R. Fuchs 1: Overview Timothy Taylor 2: Child Care: Private Cost or Public Responsibility? Arleen Leibowitz Comment: Francine D. Blau 3: Rationalizing School Spending: Efficiency, Externalities, and Equity, and Their Connection to Rising Costs Eric A. Hanushek Comment: Christopher Jencks 4: Health Care Reform: The Clash of Goals, Facts, and Ideology Henry J. Aaron Comment: Martin Feldstein 5: To Comfort Always: The Prospects of Expanded Social Responsibility for Long-Term Care Alan M. Garber Comment: John B. Shoven 6: Consumption Externalities and the Financing of Social Services Robert H. Frank Comment: Amartya Sen 7: Preferences, Promises, and the Politics of Entitlement Paul M. Romer Comment: Roger G. Noll 8: Information, Responsibility, and Human Services Kenneth J. Arrow Comment: Glenn C. Loury 9: The Changing Roles of Public, Private, and Nonprofit Enterprise in Education, Health Care, and Other Human Services Henry Hansmann Comment: Joseph A. Grundfest 10: Government Intervention in the Markets for Education and Health Care: How and Why? James M. Poterba Comment: Richard J. Zeckhauser 11: The Politics of American Social Policy, Past and Future Theda Skocpol Comment: Seymour Martin Lipset Contributors Author Index Subject Index

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Book SynopsisEach year, North Americans spend as much money fixing up their homes as they do buying new ones. This title charts the rise of the home improvement industry in the United States and Canada from the end of World War I into the late 1950s.

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Book SynopsisWesterners have long imagined the Himalayas as the world's last untouched place and repository of redemptive power and wisdom. Beatniks, hippie seekers, spiritual tourists, mountain climbers diverse groups of people have traveled there over the years, searching for their own personal Shangri-La. In Far Out, Mark Liechty traces the Western fantasies that captured the imagination of tourists in the decades after World War II, asking how the idea of Nepal shaped the everyday cross-cultural interactions that it made possible. Emerging from centuries of political isolation but eager to engage the world, Nepalis struggled to make sense of the hordes of exotic, enthusiastic foreigners. They quickly embraced the phenomenon, however, and harnessed it to their own ends by building tourists' fantasies into their national image and crafting Nepal as a premier tourist destination. Liechty describes three distinct phases: the postwar era, when the country provided a Raj-like throwback experience for

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Book SynopsisA comprehensive description of an avant-garde centre, this text seeks to explore the tensions and difficulties artists, collectors, dealers and curators experience in an atmosphere where aesthetic ambitions compete with economic exigencies.Table of ContentsList of Illustrations Preface 1: Introduction 2: The Rise of the Modern Art Market 3: The St. Louis Metropolitan Area 4: Artists 5: Dealers 6: Collectors 7: Conclusion App. 1: Glossary of Art Speech App. 2: A Note on Art and Craft App. 3: Art as Investment App. 4: The Influence of the Japanese on Auction Prices App. 5: Statistical Comparisons among the Largest Metropolitan Areas App. 6: Art in America and Local Gallery Guide Listings App. 7: Secondary Skills Necessary for a Professional Artist App. 8: Gender and Teaching Positions Notes References Index

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Book SynopsisFor most people, grocery shopping is a mundane activity. Few stop to think about the massive, global infrastructure that makes it possible to buy Chilean grapes in a Philadelphia supermarket in the middle of winter. Yet every piece of food represents an interlocking system of agriculture, manufacturing, shipping, logistics, retailing, and nonprofits that controls what we eator don't. The Problem with Feeding Cities is a sociological and historical examination of how this remarkable network of abundance and convenience came into being over the last century. It looks at how the US food system transformed from feeding communities to feeding the entire nation, and it reveals how a process that was once about fulfilling basic needs became focused on satisfying profit margins. It is also a story of how this system fails to feed people, especially in the creation of food deserts. Andrew Deener shows that problems with food access are the result of infrastructural failings stemming from how Trade Review"...a major addition to the literature on food infrastructure history and analysis." * Civil Engineering Magazine *"We take food for granted—that it will always be on the shelf, mostly affordable, and safe to eat. Andrew Deener no longer takes the food supply for granted and in this book, using the City of Philadelphia as a case study, examines the high-volume, high-variety food system on which the U.S. relies." * CHoW Line *"The Problem with Feeding Cities is a tour de force in its examination of the logistical and supply chain effects on our food system...[It] is a valuable book for those interested in food insecurity and organizational sociology." * Sociological Forum *"Deener urges us to think of food as similar to other goods, [such as] electricity [and] housing that changed dramatically in the twentieth century. He does an excellent job taking the reader on the trip--by boat, by railroad, long haulers, and cars--to see how food gets from point A to point B (with a lot of other points in-between)...Changes in food distribution in the twentieth century led to much of the infrastructural decay we see in US cities in the 21st century and exacerbated food inequalities that we still see today." * Urbanities: The Journal of Urban Ethnography *"Andrew Deener’s fascinating book represents an important contribution to the sparsely populated field of social studies of food infrastructure. . . . The Problem with Feeding Cities represents an ambitious attempt to unpack the black box of fresh food provisioning in the United States and theorize the role of food infrastructure in shaping the contemporary city. . . .[It] reveals the importance of understanding what stands between the proverbial farm and table in terms of crafting policies and theories that can adequately confront the 'problem with feeding cities.'" * Gastronomica *“Most of us give little thought to the question of how our food gets to the grocery store, or of how and why this matters. But Deener has spent years investigating the hidden infrastructure that shapes what we grow, what we eat, what we spend, and, most surprisingly, how we’ve built cities, suburbs, and transit networks around the world. The Problem with Feeding Cities is a revelatory study, loaded with ideas about how to create healthier, more sustainable systems for our changing world.” -- Eric Klinenberg, author of Palaces for the People and Heat Wave“This is the food chain fully traced and newly understood. We learn how grocery companies, road builders, and bar codes have shaped cities and fields—and what goes in our mouths. Deener combines politics, technology, and taste for lessons in urban history, consumption, and the wiles and woes of business. He brings the concept of infrastructure to explanatory life.” -- Harvey Molotch, author of Where Stuff Comes From“The Problem with Feeding Cities is a masterpiece of sociological imagination, making the familiar grocery store aisle into a strange concoction of methyl bromide and Universal Product Codes. Deener narrates the ‘social life of infrastructure’ over a century of history and with a remarkable variety of foodstuff examples. This book is a model of urban, economic, organizational, and environmental sociology.” -- Mary Pattillo, author of Black on the Block"What is singularly insightful about this volume is that it disaggregates the food system, showing how supplying cities with grains or meats, about which much has been written...is quite different from feeding cities fresh fruits and vegetables...[Deener] underlines the epistemic consequences of separating rural sociology from urban sociology and a sociology of production from a sociology of consumption, with the ties between the two falling out of analytical view. That sets his task for the rest of the book, which includes exemplary chapters on technologies and techniques of classifying uneven organic material." * City & Community *"Sociologists with interests in food, urban studies, and politics will find The Problem with Feeding Cities to be a helpful resource for many years to come. Any evolution of our food distribution system that expands beyond today’s supermarket model (e.g., home delivery) will require new infrastructure to succeed. Deener’s framing of the problem of getting food to people will help us keep track of the ways industry and government mutually adapt to stock the household pantries of the future." * American Journal of Sociology *Table of ContentsPreface One / The Transformation of the Food System Two / The Rise and Fall of the Urban Middlemen Three / Infrastructural Exclusion Four / The Bar Code: A Micro-technical Force of Change Five / Defeating Seasons: Reassembling the Produce Aisle Six / Cracks in the System Seven / Food Distribution as Unfinished Infrastructure Eight / The Problem with Feeding Cities Acknowledgments Methods Appendix: Strategic Variation and Historical Excavation Notes References Index

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Book SynopsisTrade Review"...a major addition to the literature on food infrastructure history and analysis." * Civil Engineering Magazine *"We take food for granted—that it will always be on the shelf, mostly affordable, and safe to eat. Andrew Deener no longer takes the food supply for granted and in this book, using the City of Philadelphia as a case study, examines the high-volume, high-variety food system on which the U.S. relies." * CHoW Line *"The Problem with Feeding Cities is a tour de force in its examination of the logistical and supply chain effects on our food system...[It] is a valuable book for those interested in food insecurity and organizational sociology." * Sociological Forum *"Deener urges us to think of food as similar to other goods, [such as] electricity [and] housing that changed dramatically in the twentieth century. He does an excellent job taking the reader on the trip--by boat, by railroad, long haulers, and cars--to see how food gets from point A to point B (with a lot of other points in-between)...Changes in food distribution in the twentieth century led to much of the infrastructural decay we see in US cities in the 21st century and exacerbated food inequalities that we still see today." * Urbanities: The Journal of Urban Ethnography *"Andrew Deener’s fascinating book represents an important contribution to the sparsely populated field of social studies of food infrastructure. . . . The Problem with Feeding Cities represents an ambitious attempt to unpack the black box of fresh food provisioning in the United States and theorize the role of food infrastructure in shaping the contemporary city. . . .[It] reveals the importance of understanding what stands between the proverbial farm and table in terms of crafting policies and theories that can adequately confront the 'problem with feeding cities.'" * Gastronomica *“Most of us give little thought to the question of how our food gets to the grocery store, or of how and why this matters. But Deener has spent years investigating the hidden infrastructure that shapes what we grow, what we eat, what we spend, and, most surprisingly, how we’ve built cities, suburbs, and transit networks around the world. The Problem with Feeding Cities is a revelatory study, loaded with ideas about how to create healthier, more sustainable systems for our changing world.” -- Eric Klinenberg, author of Palaces for the People and Heat Wave“This is the food chain fully traced and newly understood. We learn how grocery companies, road builders, and bar codes have shaped cities and fields—and what goes in our mouths. Deener combines politics, technology, and taste for lessons in urban history, consumption, and the wiles and woes of business. He brings the concept of infrastructure to explanatory life.” -- Harvey Molotch, author of Where Stuff Comes From“The Problem with Feeding Cities is a masterpiece of sociological imagination, making the familiar grocery store aisle into a strange concoction of methyl bromide and Universal Product Codes. Deener narrates the ‘social life of infrastructure’ over a century of history and with a remarkable variety of foodstuff examples. This book is a model of urban, economic, organizational, and environmental sociology.” -- Mary Pattillo, author of Black on the Block"What is singularly insightful about this volume is that it disaggregates the food system, showing how supplying cities with grains or meats, about which much has been written...is quite different from feeding cities fresh fruits and vegetables...[Deener] underlines the epistemic consequences of separating rural sociology from urban sociology and a sociology of production from a sociology of consumption, with the ties between the two falling out of analytical view. That sets his task for the rest of the book, which includes exemplary chapters on technologies and techniques of classifying uneven organic material." * City & Community *"Sociologists with interests in food, urban studies, and politics will find The Problem with Feeding Cities to be a helpful resource for many years to come. Any evolution of our food distribution system that expands beyond today’s supermarket model (e.g., home delivery) will require new infrastructure to succeed. Deener’s framing of the problem of getting food to people will help us keep track of the ways industry and government mutually adapt to stock the household pantries of the future." * American Journal of Sociology *Table of ContentsPreface One / The Transformation of the Food System Two / The Rise and Fall of the Urban Middlemen Three / Infrastructural Exclusion Four / The Bar Code: A Micro-technical Force of Change Five / Defeating Seasons: Reassembling the Produce Aisle Six / Cracks in the System Seven / Food Distribution as Unfinished Infrastructure Eight / The Problem with Feeding Cities Acknowledgments Methods Appendix: Strategic Variation and Historical Excavation Notes References Index

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Book SynopsisQuantitative measures of international exchange have historically focused on trade in tangible products or capital. However, services have become a larger portion of developed economies and international trade. This book examines patterns of trade, especially the importance of transactions involving services or intangible assets.

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Book SynopsisThrough an economic assessment of the business of professional sports and prospects for its future in the United States, this study examines factors that determine players' salaries, management practices and franchise values, and long- and short-term corporate ownership.Table of ContentsPt. 1: Introduction 1: The Economics of Sports Leagues Pt. 2: The Players' Market 2: The Structure of Player Salary 3: The Distribution of Player Earnings Pt. 3: The Market for Sports Franchises 4: Of Winners and Losers: Momentum in Sports 5: Reputational Capital and the Sale of Franchises 6: Profits, Capital Appreciation, and the Duration of Ownership Pt. 4: The Market for Coaching Talent 7: Managerial Performance and Tenure 8: Does Firing the Manager Improve Club Performance? Notes Index

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Book SynopsisEveryone wants to visit New York at least once. The Big Apple is a global tourist destination with a dizzying array of attractions throughout the five boroughs. This title provides long history of tour-giving across the globe as well as the ups and downs of New York's tour guide industry in the wake of 9/11.Trade Review"The Tour Guide is an enormously interesting book. Wynn's extensive interviews and observations show us a variety of people giving tours of New York in a variety of ways, and by the time you finish the book you've learned a great deal about them, how they work, and why they do it. While The Tour Guide intersects with other classic books on urban life, Wynn's major accomplishment here is to provide a unique way of looking at cities you would never have arrived at just by thinking about them yourself." (Howard S. Becker, author of Outsiders)"

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Book SynopsisChapter 1) Equity Derivatives The Fundamentals.- Chapter 2) Corporate Actions.- Chapter 3) Equity Valuation.- Chapter 4) Valuation of Equity Derivatives.- Chapter 5) Risk Management of Vanilla Equity Options.- Chapter 6) Volatility and Correlation.- Chapter 7) Barrier and binary Options.- Chapter 8) Correlation-Dependent Exotic Options.- Chapter 9) Equity Forwards and Futures.- Chapter 10) Equity Swaps.- Chapter 11) Investor Applications of Equity Options.- Chapter 12) Structured Equity Products.- Chapter 13) Traded Dividends.- Chapter 14) Trading Volatility.- Chapter 15) Trading Correlation. Table of Contents

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Book SynopsisIn Gods and Kings Dana Thomas, author of Deluxe, tells the story of how John Galliano and Alexander McQueen changed the face of fashionIn the first decade of the 21st century the fashion world was dominated by two different but equally successful and turbulent figures. Within twelve months, Alexander McQueen had committed suicide, and John Galliano had professionally imploded. Who was to blame? And how was fashion changed by their rise and fall? Spanning the 80s, 90s and noughties, Gods and Kings tells the story of these two charismatic figures and times of great change in the world of fashion, from London''s raucous art and club scene to the old-world glamour of Parisian couture, and reveals the machinations of this notoriously secretive industry.Trade ReviewA page-turning tale of fashion's highest flyers * i-D *Fascinating... a well-told story of poetry, art and angst * Tatler *A vivid, arresting account * Evening Standard *More than a delicious read * InStyle *Riveting... [Dana Thomas] is terrific at describing the shock value of their shows * Mail on Sunday *Thomas has spoken to more than 100 fashion insiders to put together a portrait of an era dominated, in her account, by these two uncontrollable and wild talents... Thomas's narrative flits deftly between the "parallel professional journeys" of two men with a similar rebellious streak * Telegraph *Conjures up the particular madness of the fashion treadmill, with its constant quest for newness and the inevitability that a triumph would be followed by a fall * New Statesman *Occasionally titillating and ultimately poignant * T, The New York Times Style Magazine *

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Book SynopsisAn interdisciplinary collection that bridges the dichotomy between sacred and secular travel.Trade Review"The contributors to Intersecting Journeys focus on a diverse mix of pilgrim-tourists, producing a varied and nuanced image of what tourists want. Each small, gem-like chapter explores travel and shrine in a different ethnographic context, from the Spanish pilgrimage center of Santiago de Compostela to the temples of Kyoto; from British missionaries in New Guinea to Star Trek conventions." --Anthropology News"A very welcome addition . . . to a field which is expanding far beyond the limits of the anthropology of religion."--John Eade, Sociology and Anthropology, Roehampton University, London, UKTable of ContentsApproaches to the anthropology of pilgrimage and tourism Ellen Badone & Sharon R. Roseman; "They told what happened on the road": Narrative and the construction of experiential knowledge on the pilgrimage to Chimayo, New Mexico Paula Elizabeht Holms-Rodman; Pilgrimage to "England's Nazareth": Landscapes of myth and memory at Walsingham Simon Coleman; The Kyoto tax strike: Buddhism, Shinto and tourism in Japan Nelson H. H. Graburn; Tourism and Holy Week in Leon, Spain Mark Tate; Santiago de Compestela in the year 2000: From religious centre to European City of Culture Sharon R. Roseman; Extending the metaphor: British missionaries as pilgrims in New Guinea Wayne Fife; Pilgrimage and the IDIC ethic: Exploring Star Trek convention attendance as pilgrimage Jennifer E. Port; Stories of the return: Pilgrimage and its aftermath Nancy L. Frey; Crossing boundaries; Exploring the borderlands of ethnography, tourism and pilgrimage Ellen Badone

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Book SynopsisTrade Review"The stories in the book are still relevant today, and the midwestern history is easy to devour because the places are familiar. . . . This book paired with some sweets from Flesor’s Candy Kitchen would be perfect for anyone in central Illinois with a sweet tooth." --Smile Politely​"This remarkable story is both unique and universal. It is the story of tenacious immigrant entrepreneurs overcoming enormous odds to find that sweet spot, making candy that would become a permanent feature of American daily life."--Ken Albala, author of Noodle Soup: Recipes, Techniques, Obsession"The value of Sweet Greeks rests in its recovery of the names and personal stories of immigrant confectioners operating candy stores in small, Midwestern towns. Once an important niche for Greek entrepreneurs, candy stores also provided community spaces. Then they disappeared. Could their revival breathe life into rural communities?"--Donna Gabaccia, coauthor of Gender and Migration: From the Slavery Era to the Global Age"Ann Flesor Beck brings to life the workings of chain migration and networking with vivid stories of the newcomers who worked strategically to found the once-ubiquitous soda fountains of the small-town midwest. Embedded in the history of southeastern European immigration, nativist American prejudice, and immigrant persistence, she offers a revelatory view of immigrant generations that serves us well today." --Leslie Page Moch, author of Broad Is My Native Land: Repertoires and Regimes of Migration in Russia’s Twentieth Century"A grand achievement." --National HeraldTable of ContentsAcknowledgments Introduction Chapter 1. Foundations Chapter 2. The Journey: 1880-1930 Chapter 3. Acculturation and Americanization Chapter 4. Finding a Niche in Chicago and St. Louis Chapter 5. Greeks vs. Goblins Chapter 6. My Grandfather and His Mentors Chapter 7. Small City Greek Confectioners Chapter 8. Small Town Greek Confectioners Conclusion Notes Bibliography Index

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Book SynopsisBeyond the highly publicized heroics and foibles of players and teams, when the grandstands are empty and the scoreboards dark, there is a world of sport about which little is known by even the most ardent fan. It is the business world of sport; it is characterized by a thirst for power and money, and its players are just as active as those on the professional teams they oversee. In this collection, some of the best scholars in the field use examples from baseball, football, basketball, and hockey to illuminate the significant economic, legal, social, and historic aspects of the business of professional sports.Contributors: Dennis A. Ahlburg, Rob B. Beamish, Joan M. Chandler, James B. Dworkin, Lawrence M. Kahn, Charles P. Korr, John J. MacAloon, David Mills, Roger G. Noll, Steven A. Reiss, Gary R. Roberts, Stephen F. Ross, Peter D. Sherer, Leigh Steinberg, and David G. Voigt,

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Book SynopsisGus Flesor came to the United States from Greece in 1901. His journey led him to Tuscola, Illinois, where he learned the confectioner's trade and opened a business that still stands on Main Street. Sweet Greeks sets the story of Gus Flesor's life as an immigrant in a small town within the larger history of Greek migration to the Midwest. Ann Flesor Beck's charming personal account recreates the atmosphere of her grandfather's candy kitchen with its odors of chocolate and popcorn and the comings-and-goings of family members. The Store represented success while anchoring the business district of Gus's chosen home. It also embodied the Midwest émigré experience of chain migration, immigrant networking, resistance and outright threats by local townspeople, food-related entrepreneurship, and tensions over whether later generations would take over the business. An engaging blend of family memoir and Midwest history, Sweet Greeks tells how Greeks became candy makers to the nation, one shop atTrade Review"The stories in the book are still relevant today, and the midwestern history is easy to devour because the places are familiar. . . . This book paired with some sweets from Flesor’s Candy Kitchen would be perfect for anyone in central Illinois with a sweet tooth." --Smile Politely​"This remarkable story is both unique and universal. It is the story of tenacious immigrant entrepreneurs overcoming enormous odds to find that sweet spot, making candy that would become a permanent feature of American daily life."--Ken Albala, author of Noodle Soup: Recipes, Techniques, Obsession"The value of Sweet Greeks rests in its recovery of the names and personal stories of immigrant confectioners operating candy stores in small, Midwestern towns. Once an important niche for Greek entrepreneurs, candy stores also provided community spaces. Then they disappeared. Could their revival breathe life into rural communities?"--Donna Gabaccia, coauthor of Gender and Migration: From the Slavery Era to the Global Age"Ann Flesor Beck brings to life the workings of chain migration and networking with vivid stories of the newcomers who worked strategically to found the once-ubiquitous soda fountains of the small-town midwest. Embedded in the history of southeastern European immigration, nativist American prejudice, and immigrant persistence, she offers a revelatory view of immigrant generations that serves us well today." --Leslie Page Moch, author of Broad Is My Native Land: Repertoires and Regimes of Migration in Russia’s Twentieth Century"A grand achievement." --National HeraldTable of ContentsAcknowledgments Introduction Chapter 1. Foundations Chapter 2. The Journey: 1880-1930 Chapter 3. Acculturation and Americanization Chapter 4. Finding a Niche in Chicago and St. Louis Chapter 5. Greeks vs. Goblins Chapter 6. My Grandfather and His Mentors Chapter 7. Small City Greek Confectioners Chapter 8. Small Town Greek Confectioners Conclusion Notes Bibliography Index

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Book SynopsisA history of color and commerce from haute couture to automobile showrooms to interior design.When the fashion industry declares that lime green is the new black, or instructs us to “think pink!,” it is not the result of a backroom deal forged by a secretive cabal of fashion journalists, designers, manufacturers, and the editor of Vogue. It is the latest development of a color revolution that has been unfolding for more than a century. In this book, the award-winning historian Regina Lee Blaszczyk traces the relationship of color and commerce, from haute couture to automobile showrooms to interior design, describing the often unrecognized role of the color profession in consumer culture.Blaszczyk examines the evolution of the color profession from 1850 to 1970, telling the stories of innovators who managed the color cornucopia that modern artificial dyes and pigments made possible. These “color stylists,” “color forecasters,”

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Book SynopsisPuer tea has been grown for centuries in the "Six Great Tea Mountains" of Yunnan Province. In imperial China it was a prized commodity, traded to Tibet by horse or mule caravan via the so-called Tea Horse Road and presented as tribute to the emperor in Beijing.Trade Review"An admirably coherent analysis of the complex social relationships that shaped the Pu'er market. . . . and a fine addition to the literature on the cultural biographies of commodities. . . . Recommended for the teaching of political economy, cultural economy, Chinese social transformation, and regional development studies." * China Quarterly *"A wealth of valuable information, both historical and anecdotal….should be mandatory reading for anyone interested in the subject of Puer tea." * Two Dog Tea Blog *"This fine book has so much to tell us about the political economy of Puer tea over different periods of time and with links to Hong Kong, Taiwan and beyond…[I]nformative and well-written." -- Tan Chee Beng * Australian Journal of Anthropology *"[R]eflective of the deep socioeconomic and historical constructions of value in Puer tea shaped across many centuries, which Zhang captures in this intriguing monograph. Tracing the popularization of Puer tea in the late-twentieth and early-twenty-first centuries, from its rise, peak, and eventual crash in 2007, this book is an insightful examination of the world of Puer tea. . . . [T]his ethnography presents a unique contribution to those interested in commodities, exchange, authenticity, and symbolic value. . . . The strength of this book lies in is rich ethnographic detail, in terms of privileging (and problematizing) the voices of the many actors involved in Puer tea, in addition to providing rich visual material to illuminate the complicated processes of producing, cultivating, and marketing Puer tea." -- Willa Zhen * Food, Culture and Society *Table of ContentsForeword Acknowledgments Transliteration, Names, and Measures Maps Introduction Spring 1. “The Authentic Tea Mountain Yiwu” 2. Tensions under the Bloom Summer 3. “Yunnan: The Home of Puer Tea” 81 4. Heating Up and Cooling Down 106 Autumn 5. Puer Tea with Remorse 6. Transformed Qualities Winter 7. Tea Tasting and Counter–Tea Tasting 8. Interactive Authenticities Conclusion: An Alternative Authenticity Appendix 1: Puer Tea Categories and Production Process Appendix 2: Supplementary Videos Notes Glossary References Index

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Book SynopsisPuer tea has been grown for centuries in the "Six Great Tea Mountains" of Yunnan Province. In imperial China it was a prized commodity, traded to Tibet by horse or mule caravan via the so-called Tea Horse Road and presented as tribute to the emperor in Beijing.Trade Review"An admirably coherent analysis of the complex social relationships that shaped the Pu'er market. . . . and a fine addition to the literature on the cultural biographies of commodities. . . . Recommended for the teaching of political economy, cultural economy, Chinese social transformation, and regional development studies." * China Quarterly *"A wealth of valuable information, both historical and anecdotal….should be mandatory reading for anyone interested in the subject of Puer tea." * Two Dog Tea Blog *"This fine book has so much to tell us about the political economy of Puer tea over different periods of time and with links to Hong Kong, Taiwan and beyond…[I]nformative and well-written." -- Tan Chee Beng * Australian Journal of Anthropology *"[R]eflective of the deep socioeconomic and historical constructions of value in Puer tea shaped across many centuries, which Zhang captures in this intriguing monograph. Tracing the popularization of Puer tea in the late-twentieth and early-twenty-first centuries, from its rise, peak, and eventual crash in 2007, this book is an insightful examination of the world of Puer tea. . . . [T]his ethnography presents a unique contribution to those interested in commodities, exchange, authenticity, and symbolic value. . . . The strength of this book lies in is rich ethnographic detail, in terms of privileging (and problematizing) the voices of the many actors involved in Puer tea, in addition to providing rich visual material to illuminate the complicated processes of producing, cultivating, and marketing Puer tea." -- Willa Zhen * Food, Culture and Society *Table of ContentsForeword Acknowledgments Transliteration, Names, and Measures Maps Introduction Spring 1. “The Authentic Tea Mountain Yiwu” 2. Tensions under the Bloom Summer 3. “Yunnan: The Home of Puer Tea” 81 4. Heating Up and Cooling Down 106 Autumn 5. Puer Tea with Remorse 6. Transformed Qualities Winter 7. Tea Tasting and Counter–Tea Tasting 8. Interactive Authenticities Conclusion: An Alternative Authenticity Appendix 1: Puer Tea Categories and Production Process Appendix 2: Supplementary Videos Notes Glossary References Index

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Book SynopsisThe thrilling behind-the-scenes account of how the NFL''s most sensational scandal culminated in sports history''s greatest comeback, featuring dozens of exclusive interviews with Patriots players -- including Tom Brady himself. In January 2015, rumors circulated that the New England Patriots -- a team long suspected of abiding by the if you ain''t cheating you ain''t trying philosophy -- had used under-inflated footballs in their playoff victory against the Indianapolis Colts. As evidence began to build, however, a full on NFL investigation was launched, exploding an unsubstantiated rumor into an intense scandal that would lead news coverage for weeks. As shockwaves rippled throughout the NFL system, the very legitimacy of one of the league''s most popular teams and their star quarterback began to erode, even as the Patriots and Brady went on to win that year''s Super Bowl. But as the celebrations gave way to the offseason, the investigation only inte

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Book SynopsisDefinitions and Trends of International Tourism.- The International Tourism Market in the Destinations of the World.- The Economic Determinants of International Tourism.- Supply in the Accommodation Sector.- Air Transport and Tourism Selling and Marketing the Tourism.- Product Finance and Investment in International Tourism.- The Economic Impact of Tourism.- Tourism Organisations and Tourism Policies.- International Tourism in Industrialised Countries.- International Tourism in Developing Countries.- Trends and Forecasts of International Tourism.

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Book SynopsisFRANÇOIS VELLAS is Professor of International Tourism Economics a the University of Toulouse.LIONEL BECHEREL is a management consultant specialising in tourism.

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Book SynopsisKEVIN MEETHAN is Senior Lecturer in Sociology at the University of Plymouth where he is also Convenor of the Consumption and Representation research group. His current research into tourism policy at both regional and national levels, focuses on issues concerning globalisation, consumption and cultural change.

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Book SynopsisWho funds creative and cultural projects, and why? This insightful book analyses how the arts have been funded in a variety of political environments, helping readers understand how politics and economics intersect to support cultural life.Employing the UK Arts Council as an historical case study, the author explores the politics of arts funding and how artists and audiences adapt their behaviour around evolving incentives. In focusing on how arts funding has worked in practice, the book allows readers to develop their understanding of economics principles in the cultural sector.With a balance between historical and contemporary themes, the book provides fundamental insights into cultural economics and policy. As such it is required reading for students and practitioners who want to know how arts funding professionals make decisions. Trade Review"Both a fascinating examination and a bracing critique, Funding the Arts is essential reading for anyone interested in how we make a fairer and more sustainable cultural sector." Dave O'Brien, Professor of Cultural and Creative Industries, University of Sheffield, UK.Table of ContentsWhat to expect from this book Part 1 Funding fundamentals 1 The lost half-century: what happened to cultural democracy? 2 Funding: what it means in the context of this book 3 Public expenditures, private interests and the politics connecting them 4 On cultural economics: time, money and the value of the arts Part 2 A framework for funding 5 The art of the possible 6 New economies 7 Old stable economies 8 Declining economies 9 Command economies Part 3 Funding failures 10 Grants for individual artists: on false hope and the false promise of "open access" funding programmes 11 The grant–exchange continuum: rent-seeking, proxy purchase and the payment of reparations 12 The grant–exchange continuum: rent-seeking, proxy purchase and he payment of reparations Part 4 Funding futures 13 The direction of public policy Collected chapter abstracts

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Book SynopsisThis book takes an in-depth look at the emerging technologies that are transforming the way clinicians manage patients, while at the same time emphasizing that the best practitioners use both artificial and human intelligence to make decisions. AI and machine learning are explored at length, with plain clinical English explanations of convolutional neural networks, back propagation, and digital image analysis. Real-world examples of how these tools are being employed are also discussed, including their value in diagnosing diabetic retinopathy, melanoma, breast cancer, cancer metastasis, and colorectal cancer, as well as in managing severe sepsis.With all the enthusiasm about AI and machine learning, it was also necessary to outline some of criticisms, obstacles, and limitations of these new tools. Among the criticisms discussed: the relative lack of hard scientific evidence supporting some of the latest algorithms and the so-called black box problem. A chTable of ContentsDedicationContentsPrefaceAbout the AuthorsChapter 1: Clinical Reasoning and Diagnostic ErrorsChapter 2: The Promise of Artificial Intelligence and Machine LearningChapter 3: AI Criticisms, Obstacles, and LimitationsChapter 4: CDS Systems: Past, Present, and FutureChapter 5: Reengineering Data AnalyticsChapter 6: Will Systems Biology Transform Clinical Decision Support? Chapter 7: Precision MedicineChapter 8: Reinventing Clinical Decision Support: Case StudiesIndex

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Book SynopsisManaging Sustainable Tourism tackles the tough issues within the tourism industry, such as impacts on the natural and built environment and concerns for the history, heritage, and culture of local communities to provide answers that produce positive and quality economic growth for the tourism industry. It offers practical policies and plans for fostering harmonious relationships among local communities, the private sector, not-for-profit organizations academic institutions, and governments at all levels, as well as developing management practices and philosophies for the protection of natural, built, and cultural environments while reinforcing positive and orderly economic growth. It also confronts and explains the challenges on the tourism industry with respect to overtourism, climate change and global warming.Since the second edition, there have been many important developments in the field of sustainable tourism, and this third edition presents updated research anTrade Review‘David Edgell has a distinct perspective on tourism. Not only does he recognize the need for sustainability in tourism initiatives, but he also understands the practical side of tourism and its contributions to economic and community development. He is both an academic and a practitioner – a unique combination that makes his work required for the professional in business and government. Managing Sustainable Tourism is a valuable guide for the future.’Dr Karla Hughes, Chancellor, University of Arkansas at Monticello, USA‘Managing Sustainable Tourism is a must read for educators, students, tourism strategists, policy makers, planners, developers, entrepreneurs, and investors. This third edition explores critical issues and trends impacting tourism, the world’s largest industry, while concurrently examining global challenges and opportunities. Through case studies, policy analysis, and management practices, Dr. David Edgell provides multifaceted approaches to managing sustainable tourism that brilliantly bridge theory and practice’Louis D’Amore, Founder and President of the International Institute for Peace through Tourism (IIPT)‘In today’s continually evolving tourism sector, it goes without saying that "Tourism Means Jobs!" and that the industry is a major contributor to the gross domestic product of the countries of the world. In this third edition of his book, Dr. Edgell continues to drive home the fact that sustainable tourism "must be" the foundation of every tourism initiative undertaken.’Toney Watkins, Chairman, President and CEO, The Toney Watkins Company‘The third edition continues to build on the foundation laid in the first two editions of this book as well as Dr. Edgell’s extensive body of tourism policy and planning work. The book contributes to the work of many scholars and practitioners who are trying to make communities throughout the world a better place in which to live and to visit for present and future generations.’ Jason Swanson, Director of Undergraduate Studies, Department of Retailing and Tourism Management, University of Kentucky, USA‘I have had the honor of working with Dr Edgell for the bulk of my career to deliver pioneering and innovative data driven marketing solutions to tourism destinations. Notable efforts included presenting sustainable tourism use cases to the Caribbean Tourism Organization, Kansas Tourism Inquiry data warehouse, and leading-edge use of customs data to rebuild visitation for hurricane ravaged USVI that resulted in significant economic impact and earned us honorary citizen awards. I highly recommend this book and assure you the value you receive will be returned in multiples. I can never repay the debts I owe my mentor Dr. Edgell, he is truly the tourism industry's renaissance man.’Kurtis Ruf, Author of ‘Contemporary Database Marketing’ and Director at Ruf Strategic SolutionsTable of Contents1. A Philosophic Approach to Managing Sustainable Tourism 2. Worldly Travelers and a Sense of the History of Sustainable Tourism 3. Sustainable Tourism Milestones: Twentieth and Twenty-first Centuries 4. The United Nations Millennium Development Goals and 2030 Agenda for Sustainable Development 5. New Concepts in Sustainable Tourism Practices: Overtourism, Undertourism, Experiential Tourism, Plogging, Climate Change and Global Warming 6. Rural Tourism Development and Sustainability 7. Sustainable Tourism and the Prospects for Peace 8. Policy and Strategic Planning Toward Sustainable Tourism Development 9. Marketing the Sustainable Tourism Product 10. Transformative Leadership and Policies toward Sustainable Tourism 11. Managing Sustainable Tourism in the Twenty-first Century 12. Future World Issues that Will Impact on Managing Sustainable Tourism

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Book SynopsisThis essential textbook introduces the work of sport management and sport development from the perspective of the day-to-day operational challenges faced by managers and sport development officers. It addresses the practicalities of designing and delivering sport services safely, efficiently and effectively, for profit or in non-profit contexts.The book covers core topics such as time management, project management, customer care, developing partnerships, fundraising, crisis management and research. It adopts a problem-based learning approach, with a strong, practical focus on putting theory into practice, to illustrate good practice and to help the reader develop sound operational skills, knowledge and decision-making, underpinned by the principles of safety, effectiveness and efficiency. It features a range of diverse international case studies, covering different sports and operational management challenges, including global pandemics and terrorism. Connecting theories, ideas and scientific disciplines, the book helps managers approach operations management more creatively, combining both management and development work to show areas of difference and overlap. It also introduces systems theory and the principals of marginal gains or small wins, to help managers develop working cultures which can be utilised in all areas of management, encouraging a culture of learning, reflection and ethical action. Sport Operations Management and Development is designed for both practitioners and students working in sport management, development, coaching or aspects of sport science. Table of Contents1. What is Sport Service Operations Management and Development?, 2. Organisational Purpose and Evaluating Service Operations, 3. Job Tasks, Scheduling and Time Management, 4. Creating Sport Programmes to Meet Needs and Wants, 5. Customer Care, Quality Systems and Regulatory Compliance, 6. Project Sport and Event Management, 7. Stakeholders, Partnerships and Volunteers, 8. Fundraising, Sponsorship and Digital Target Marketing, 9. Crisis Management, Risk and Dynamic Risk Assessments, 10. Researching and Consulting Communities

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Book Synopsis#1 Best Selling Information Security Book by Taylor & Francis in 2019, 2020, 2021, 2022, 2023, and 2024!2020 Cybersecurity CANON Hall of Fame WinnerTodd Fitzgerald, co-author of the ground-breaking (ISC)2 CISO Leadership: Essential Principles for Success, Information Security Governance Simplified: From the Boardroom to the Keyboard, co-author for the E-C Council CISO Body of Knowledge, and contributor to many others including Official (ISC)2 Guide to the CISSP CBK, COBIT 5 for Information Security, and ISACA CSX Cybersecurity Fundamental Certification, is back with this new book incorporating practical experience in leading, building, and sustaining an information security/cybersecurity program.CISO COMPASS includes personal, pragmatic perspectives and lessons learned of over 75 award-winning CISOs, security leaders, professional association leaders, and cybersecurity standard setters who have fought the Table of ContentsSection 1: THE CISO ROAD MAP 1. CISO Role: Evolution or Revolution? 2. Cybersecurity Leadership and the McKinsey 7-S Framework Section 2: STRATEGY 3. Developing Strategy 4. Emerging Technologies and Trends Section 3: STRUCTURE 5. Cybersecurity Organization Structure 6. CISO Reporting Models Section 4: SYSTEMS 7. Leveraging the Incidents of Others 8. The Security Control Framework Maze 9. Risk Management Practices Section 5: SHARED VALUES 10. It’s the Law 11. Data Protection and Privacy Every CISO Must Know 12. Meaningful Policies and Procedures Section 6: STAFF 13. Multigenerational Workforce Team Dynamics Section 7: SKILLS 14. CISO Soft Skills Section 8: STYLE 15. The CISO and the Board of Directors

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Book SynopsisNow fully revised and updated, the fourth edition of this bestselling text provides students with a vital understanding of the nature of tourism and contemporary tourist behaviour. It also shows them how this knowledge can be used to manage and market tourism effectively in a variety of sectors of tourism including tour operations, hospitality, visitor attractions, transport, retail travel, cruising and airlines.This fourth edition has been updated to include: new material on the impact of Information Communication Technologies (ICT) developments in tourism including social media, AR and VR, the links between climate change, sustainability and tourist behaviour, and the impact of crises and natural disasters on tourism and the cruise industry thirty brand new international case studies about topical issues such as Airbnb, travel blogs, overtourism, Covid-19, the flight-shaming movement, wellness tourism, hunting and tourism, terrorism, dTable of ContentsPart 1: Context 1. Introduction 2. The history of tourist behaviour 3. The main concepts and models in tourist behaviour. Part 2: The Purchase-Decision Process 4. Motivators 5. Determinants 6. Models of the purchase decision-making process Part 3: Typologies of Tourist Behaviour 7. Typologies of tourist behaviour and segmentation of the tourism market Part 4: Tourism Demand and Markets 8. The global pattern of tourism demand. 9. National differences: domestic, inbound and outbound tourism markets. 10. The nature of demand in different segments of the tourism market. 11. Consumer behaviour and purchase experiences in the different sectors of tourism. Part 5: Consumer Behaviour and Marketing 12. Researching tourist behaviour: marketing research 13. The marketing mix and tourist behaviour. Part 6: Topical Issues in Consumer Behaviour. 14. Climate change, sustainability and tourist behaviour. 15. Man-made crises, natural disasters and tourist behaviour. 16. The role of information and communication technologies in tourism. 17. Tourists buy experiences not products 18. The cruise market. Part 7: Conclusions and the Future. 19. Conclusions and the future of consumer behaviour in tourism.

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Book SynopsisHistorically, the integration of manufacturing methodologies into the office environment has proven to be problematic. Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology. But in complex service systems that contain a mix of employees, consultants, and technology, standardized protocols have been shown to reduce cycle time and transactional cost as well as improve quality. The successful application of Lean methodologies to improve process workflows is an efficient way to simplify operations and prevent mistakes. In Lean Six Sigma for the Office , Six Sigma guru James Martin presents proven modifications that can be deployed in offices, particularly those offices involved with global operations. Making use of Kaizen and Six Sigma concepts, along with Lean manufacturing principles, this book instructs managers on how they can improve operational efficiency and increase customer satisfaction. The author brings experience gleaned from his application of these methodologies in a myriad of industries to create a practical and hands-on reference for the office environment. Using a detailed sequence of activities, including over 140 figures and tables as well as checklists and evaluation tools, he demonstrates how to realize the rapid improvement of office operations, and how to eliminate unnecessary tasks through value stream mapping (VSM). The book also emphasizes the importance of strategic alignment of Kaizen events and the impact of organizational culture on process improvement activities. Latter chapters in the book discuss key elements of a change model in the context of transitional improvements as they relate to the process owner and local work team. By applying the proven principles found in this book, effective and sustainable organizational change can be accomplished, efficiency can be improved, and mistakes can be eliminated. This 2nd edition provides insight into the new tools and methods Lean Six Sigma process improvement professionals need to improve customer experience and increase productivity within high transaction processes across complex information technology ecosystems. It is one-stop self-contained reference for the application of Lean Six Sigma methods enhanced by powerful approaches for process improvement in highly complex service processes. Several new leading-edge topics are integrated into this new edition, such as: â The voice ofâ customers, suppliers, employees and partners â Design Thinking Alignment â Ecosystems in Information Technology â Metadata Definition and Lineage â Information Quality Governance â Big Data Collection and Analytics â Mapping High Volume Transactions through Systems â Robotic Process Automation Applications â Automating for Solution Sustainability â Governing Organizations â Data Privacy (General Data Protection Regulation)Table of ContentsContentsIntroduction ......................................................................................... xiiiAbout the Author .............................................................................. xxviiSTEP 1 Align Improvement OpportunitiesChapter 1 Strategy Alignment ............................................................. 3Chapter 2 Project Identification ....................................................... 51Chapter 3 Lean Six Sigma Basics ...................................................... 83STEP 2 Plan and Conduct the Rapid Improvement EventChapter 4 Rapid Improvement Events ............................................ 135Chapter 5 Data Collection and Analysis ........................................ 167Chapter 6 Process Improvement ..................................................... 225STEP 3 Implementing SolutionsChapter 7 Building a Case for Change ........................................... 259Chapter 8 Implementing Solutions ................................................. 277Chapter 9 Organizational Change .................................................. 303Index .................................................................................................... 339

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Book SynopsisThis book is a study of the British casino industry and how it has been shaped by criminality, prohibition, regulation and liberalization since the beginning of the First World War.The reader will gain a detailed knowledge of the history, culture, identity and participants within the British casino industry, which has, to date, escaped the attention of a dedicated historical and criminological investigation. This monograph fills this gap in inquiry while drawing on primary source material that has not been used previously, including, but not confined to, records in the National Archives relating to the Gaming Board of Great Britain and the Metropolitan Police. In addition to archive material, oral histories, newspapers, published journals and books have been utilised and referenced where appropriate.Envisaged to close a gap in historical research, this book will be of interest to historians, criminologists, regulators, students and individuals interested in gambling, sTable of ContentsIntroduction; 1. Gaming, Suppression and Prejudice: Gaming before the Great War; 2. Gaming and the Law 1939-1960; 3. The Tortuous Road to the 1960 Betting and Gaming Act; 4. The Dance of the Seven Veils: Gaming in Britain under the 1960 Betting and Gaming Act; 5. The 1968 Betting and Gaming Act; 6. Gangsters, Ponces and Thieves: The Gaming Act 1968 and the Gaming Board for Great Britain; 7. Blood on the Carpet: The Enforcement of the 1968 Gaming Act; 8. Towards Deregulation ... and Beyond; References; General Bibliography; Appendix I Annual Drop (Cash Exchanged for Chips) Casinos 1972-2005; Index

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Book SynopsisThis volume serves to expand theory-driven understandings of active sport tourism by showcasing five empirical studies examining a variety of active sport tourism contexts. These include table tennis at the World Veteranâs Championships, ultramarathon, running/cycling/triathlon, skiing/snowboarding, and a range of issues such as active ageing and travel-related carbon footprints. The volume also seeks to explore possibilities for future directions in active sport tourism and act as a catalyst for ongoing scholarly inquiry.Travelling to take part in active sporting pursuits is growing in popularity around the world. Active sport tourism encompasses travel to participate in a myriad sports, as well as in competitive participatory sport events. Much of the recent growth in active sport tourism is associated with travel to compete in participatory sport events, notably the big city international marathon events; amateur running, triathlon, and cycling events; Masters GamesTable of Contents1. Introduction to the Special Issue Active Sport Tourism 2. ‘Doing it for Dot’: exploring active ageing sport tourism experiences through the medium of creative analytical practice 3. Ultramarathon runners’ perception of place: a photo-based analysis 4. Exploring sport participants’ event and destination choices 5. The carbon footprint of active sport tourists: an empirical analysis of skiers and boarders 6. The relationship between sport tourists’ perceived value and destination loyalty: an experience-use history segmentation approach

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Book SynopsisAir Transport and Tourism: Interrelationship, Operations and Strategies is a comprehensive textbook covering all major aspects of air transport from operational and managerial perspectives, as well as exploring the intricate relationship that exists between the air transport and tourism industries. The book introduces and provides in-depth coverage of the complexities of the airline industry and the tourism industry and the ways in which they are connected and impact on each other, for example, the destinationairportairline nexus, and the roles of air transport and airlines in tourism and vice versa. Emphasis is placed on current and future trends, the impact of COVID-19, sustainability and environmental challenges throughout. Comprehensive coverage of airline operations, strategic management and planning, airport operations and air transport information technology is also provided, offering a practical viewpoint on these vital aspects of the subject. ThiTable of Contents1. Air Transport and Tourism: An Introduction. 2. Air Transport. 3. Tourism: An Introduction. 4. Trends in Air Transport and the Influence on Tourism. 5. COVID-19: Impacts on Tourism and Air Transport. 6. Role of Air Transport in Tourism. 7. Air Transport Regulations and Tourism. 8. Airlines: A Key Service Provider in Tourism. 9. Airport. 10. Destination, Airport and Airline Nexus. 11. Aircraft, Spacecraft and Tourism. 12. Role of Tourism in Air Transport. 13. Airline Planning. 14. Airline Operations and Management. 15. Traveller Oriented Strategies and Practices of Airlines. 16. Airport Operations. 17. Air Transport Information Technology. 18. Air Transport and Tourism: Impacts, Challenges and the Future.

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Book SynopsisSponsorship is a vital area of contemporary sport business. This book offers a concise and practice-focused introduction to sport sponsorship, including an explanation of key concepts, a survey of the key tools required to be a successful practitioner, and insights into real-world practice from authors with extensive industry and academic experience.Covering sport at all levels, from professional to grassroots, and including international cases and examples throughout, the book demonstrates that sport sponsorship works if done correctly. Drawing on the latest cutting-edge research, it introduces the core principles of sport sponsorship and shows how to get maximum value at each stage of the sponsorship process, from plan to activation, servicing and evaluation, for sponsor, property or agency.Requiring no prior knowledge of sport sponsorship, and full of real-world examples of best practice, this is the perfect primer for any student or industry professional looking toTable of Contents1. The Basics of Sport Sponsorship, 2. Sponsorship Objectives, Stakeholders, Proposals, and Packages, 3. Sport Sponsorship Activation, 4. Sport Sponsorship Servicing, 5. Sport Sponsorship Evaluation, 6. The Future of Sport Sponsorship

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Book SynopsisSoccer is the worldâs most valuable sport, generating bigger revenues, as well as being watched and played by more people, than any other. It is virtually impossible to understand the business of sport without understanding the football industry. This book surveys contemporary football in unparalleled breadth and depth.Presenting critical insights from world-leading football scholars and introducing footballâs key organisations, leagues and emerging nations, it explores key themes from governance and law to strategy and finance, as well as cutting edge topics such as analytics, digital media and the womenâs game.This is essential reading for all students, researchers and practitioners working in football, sport business, sport management or mainstream business and management.Trade Review"This handbook - which could be used as a primary textbook for a football-specific course or as supplemental reading for a wide variety of sport management courses - provides expert and casual readers an abundance of content that can be used to engage in any discussion involving the game or business of football." – Braden Norris, Indiana University, International Journal of Sport CommunicationTable of Contents1. Introduction to the Handbook of Football Business and Management, 2. A Framework for Diversification Decisions in Professional Football, 3. Global Football: Defining the rules of the changing game, 4. Structures and Policies at the main European football leagues: Evolution and Recent Changes, 5. Points, Pounds and Politics in the Governance of Football, 6. Contemporary Issues in the Management of Grassroots Football, 7. Football Law, 8. Football and Marketing, 9. Digital and Social Media, 10. Corporate Social Responsibility (CSR) in Football: Exploring Modes of CSR Implementation, 11. Agents and Intermediaries, 12. Managing Performance in Elite Professional Football, 13. The Sporting Director: Exploring Current Practice and Challenges within Elite Football, 14. Strategic Management in Football Organisations, 15. Finance and Accounting in Football, 16. Sponsorships, Stadia and Naming Rights, 17. Venue Management in Football, 18. Human Resource Management in Football, 19. Fans, Spectators, Consumers in Football, 20. Sports Business Analytics: the past, the present and the future, 21. Leagues, Tournaments and Competitions, 22. Football, Networks and Relationships, 23. Leveraging Football Events, 24. The labour markets of professional football players, 25. Value Management in Football: A Framework to Develop and Analyse Competitive Advantage, 26. Supply Chain Management in Professional Football, 27. Risk and Crisis Management, 28. Women and Football, 29. Managing match officials: The influence of business and the impact of finance in an era of Premier League dominance, 30. Perspectives on Ethics and Integrity in Football, 31. Talent Management, 32. Retailing in the Football Industry, 33. Sport Licensed Products in the Football Industry, 34. FIFA, 35. UEFA, 36. CONMEBOL: South American Confederation of Football, 37. Asian Football Confederation (AFC), 38. Confederation of African Football (CAF), 39. CONCACAF, 40. Oceania Football Confederation, 41. Football in China, 42. Business and Governance of Football in Qatar, 43. Football in Brazil, 44. Football in Turkey, 45. Management of Football in India, 46. Soccer in the United States, 47. The Rise and Rise of the World’s Favourite Sport

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Book SynopsisTaste is a core concept for the social sciences and an orienting notion in everyday practice. It is of equal relevance to academics and laypeople alike. Theorizations of taste are frequently multi- disciplinary, bringing an opportunity to cross-fertilize ideas and concepts. At the same time, a reader, challenged by the diverse body and dispersed nature of theories on taste, needs guidance navigating the literature and framing areas of interest. Until now, those interested in an academic perspective on the concept have had to traverse a wide range of literature. This is the first book that assembles a range of writings on taste from across disciplines to provide the reader with a sense of the emerging and expanding boundaries of this field of study.Taste, Consumption and Markets offers a comprehensive and up-to-date review of taste, with an emphasis on how taste shapes boundaries, subcultures, and global culture, complemented by an introduction that Table of Contents1. Regularities, Patterns, and Regimes Museum Architecture on the Global Stage Georgia Lindsay Social Magic for Dinner? The Taste Script and Shaping of Foodieness in Netflix’s Chef’s Table Sofia Ulver and Marcus Klasson Put a Bird on It Jonathan Bean 2. Change, Flow, and Trajectories What’s New? Institutional Work in Updating Taste Marie-Agnès Parmentier and Eileen Fischer Scandinavian Aesthetics as a Taste Regime in Korea: The Case of IKEA Lydia Jungmin Choi-Johannson and Cecilia Cassinger In or Out? How Consumer Performances Lead to The Emergence of New Tastes Pierre-Yann Dolbec and Andre F. Maciel 3. Hegemony, Disruption, and Agency Endless Exhibition: Housing Displays and HGTV’s Brand Touchpoints Samuel Dodd Filthy Media: Affecting Bad Taste in Beach Culture Robin Canniford and Dexter Zavalza Hough-Snee Performing Disruptive Tastes: Toward an Ontology of Reflexive Consumer Agency Craig J. Thompson 4. Past, Present, and Future Retracing the History of the Concept of Taste Anissa Pomiès and Zeynep Arsel A Taste for the Other: Cosmopolitanism, Sense Work, and the Consumption of Difference Ian Woodward Accounting for Taste Alan Warde

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Book SynopsisThis book provides a comprehensive overview of the key themes surrounding luxury brand management and the core issues faced by luxury firms today. The luxury industry has undergone a series of dynamic changes in the past twenty years. Economic trends, digital transformation, and changing consumer habits are creating a new competitive landscape where traditional strategies will not necessarily provide continued growth and profitability.Approaching luxury from a realistic brand management perspective, this book works step-by-step through a typical luxury course structure, covering sustainability, heritage, emerging brands, digital marketing and analytics, curation, intellectual property, and start-ups. Each chapter is illustrated by a relevant international case study and further examples, as well as reflective questions to help gain insight from contemporary practice.With additional PowerPoint slides and a test bank of questions available online, this comprehensive textTrade Review"A very useful text for any luxury brand management student, or luxury practitioner, interested in increasing their knowledge in contemporary luxury issues and the evolving luxury consumer" - Debbie Pinder, University of Southampton, UK"A good blend of practical and theoretical focus with new conceptual ideas to provide a multi-angle and comprehensive examination of the challenges of current luxury strategies." - Nastaran N Richards-Carpenter, Programme Director of Luxury Brand Management, Richmond University, UKTable of ContentsSECTION 1: PEOPLE AND HISTORY Chapter 1: Luxury Throughout History Chapter 2: Luxury Start-Ups Chapter 3: Contemporary People Issues in Luxury Brand Management SECTION 2: LUXURY PRODUCTS Chapter 4: Legal Protection for Luxury Goods and the Counterfeiting Challenge Chapter 5: The Case of the Wine Experience Chapter 6: Luxury and Sustainability SECTION 3: DIGITAL BUSINESS Chapter 7: Social Media Marketing in Luxury Brand Management Chapter 8: Digital Marketing and Analytics for Luxury Brands Chapter 9: The Future of Commerce with Digital Business

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