Hospitality and service industries Books
Mimesis International Destinations: Songs for place and tourism
Book Synopsis
£16.99
Bocconi University Press Signature Experience: Art and Science of Customer
Book SynopsisThe book vision is that fashion and luxury brands should “craft” the Customer Experience and the journey as they do with products, injecting creativity in all relevant touch-points. In crafting the experience not only physical and digital touch-points will be considered but we stress for the first time the importance of human touch-points. However crafting is not enough if the execution is not well engineered. The greatest challenge we underline is that the fashion and luxury organizations are usually divided into sylos (design, marketing, sales…) and more product-centric then consumer-centric. To become signature the customer journey should be the result of a new organisation design and company culture enabled by three factors: data and technology, people and organizational mechanisms and processes design and execution.
£28.45
BIS Publishers B.V. Event Design Handbook: Systematically Design
Book SynopsisSome of the most life-changing connections are made at events. But if you can’t design events, how can you change your world? The answer? This handbook will change the way you think about how events change the world you live in. It shows the way to re-design your world on one sheet of paper using the #EventCanvas. This book identifies the starting point of any event and outlines steps of how events come to life. It focuses on the DNA of specific aspects of events, and provides insight into how to observe and analyze events, understand stakeholders, and define behavioural changes required to deliver value. It also identifies the levers and mechanisms that influence such behavioural changes in event design. This handbook lays the foundation for creating a common language. A language that can be spoken and understood by those who know and those who don’t yet know the mechanics of events. It is a pragmatic approach for designing and creating events that matter. For more information about the #EventCanvas visit: www.eventcanvas.org/eventdesignhandbook
£23.99
BIS Publishers B.V. Good Services: How to Design Services That Work
Book SynopsisService design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
£16.19
BIS Publishers B.V. Design to Change: Drive change by mastering event
Book SynopsisDiscover why intentional event design is crucial and how you can create positive organizational changes.Curious about how events can make a difference and create a meaningful impact? Then this is the book for you. 'Design to Change' offers valuable insights into the power of purposeful and strategic event design. Find out why intentional event design is crucial to drive positive organisational changes. Learn how to identify an event's desired outcomes and design experiences that align with those goals. From crafting engaging content and curating immersive environments to leveraging technology and fostering participant engagement, this book gives you the tools needed to create transformative events. Furthermore, the book will introduce you to innovative event formats and methodologies that can amplify the impact of your events. Case studies and real-world examples demonstrate the effectiveness of purposeful event design in achieving organisational objectives. Whether you are an event professional, an organiser, or someone interested in understanding the potential of events as drivers of change, this book will provide practical techniques, approaches and inspiration to design events that drive positive change. - Learn how to design events that facilitate change. - Discover the possibilities and benefits of strategic event planning. - Gain practical insights to maximize the impact of events on organizational success
£23.80
Amsterdam University Press Financing High Medical Risks: Discussions,
Book SynopsisAcross the European Union, common problems and challenges have arisen related to the accessibility, quality, and financial sustainability of long-term healthcare services, which represent a new social and medical risk. This book compares national policies in Norway, Germany, and the Netherlands and how these countries approach issues such as old-age insurance, home-help programs,and mental healthcare. The contributors look at different paths of policy development, identify problems faced by public and private parties, and ultimately discuss possible solutions.Table of Contents1 Introduction 2 Europe and healthcare including long-term care, who cares? 3 Sustainable Care? Norwegian long-term care in a European perspective 4 Fiscal and social policy: financing long-term care in Germany 5 Financing high medical risks in the Netherlands: healthcare, social insurance and political compromises 6 Towards multi-pillar financing of Dutch long-term care for the elderly? 7 Conclusions
£42.70
United Nations Index to proceedings of the Security Council:
Book SynopsisThe Index to Proceedings of the Security Council is a bibliographic guide to the proceedings and documentation of the Security Council. This issue covers the seventy-seventh year of the Council including its commissions, committees and ad hoc committees. The Index is divided in two parts comprising the Subject Index and Index to Speeches. The Index is prepared by the Dag Hammarskjèld Library, Department of Global Communications, as one of the products of the United Nations Bibliographic Information System (UNBIS)
£60.00
Organization for Economic Co-operation and Development (OECD) Tourism and the creative economy
Book Synopsis
£21.60
WHO Regional Office for Europe Investing in Hospitals of the Future
Book Synopsis
£42.50
Asian Development Bank Overcoming COVID-19 in Bhutan: Lessons from
Book SynopsisThis publication assesses the Government of Bhutan's financial relief measures for the most affected people, as well as programs and other interventions to address the impact of the coronavirus disease (COVID-19) pandemic.The strategic thrust of interventions for the sector is based on striking the right balance between the immediate need to engage the economically displaced while simultaneously initiating major reforms and investments for a sustainable reopening.
£17.95
Asian Development Bank Sustainable Tourism After COVID-19: Insights and
Book SynopsisThis publication examines tourism in Asia and the Pacific, the impacts on it of the coronavirus disease (COVID-19) pandemic, and how it might be reset to contribute more effectively to the Sustainable Development Goals.The report highlights six pathways for promoting systemic change in the sector: a value-driven approach, decarbonization, tourism-led regeneration, improved governance, and sustainable finance. It provides concrete recommendations on how policymakers and industry stakeholders can leverage tourism to foster sustainable development and a green recovery in Asia and the Pacific.
£23.95
Westland Publications Limited The Home Kitchen Startup
Book SynopsisWith the rise of food delivery services and a growing demand for ready-made meals, now is the perfect time to start a home-based food startup. The Home Kitchen Startup offers expert guidance on business planning, market identification, ingredient sourcing and financial guidance on business planning, market identification, ingredient sourcing and financial management.
£14.57
Frontpage Publications Price When Bookkeeping Means Bookcooking
Book Synopsis
£11.35
I K International Publishing House Pvt. Ltd Training Manual for Food and Beverage Services
Book SynopsisTraining Manual for Food and Beverage Services covers the practical aspects of the food and beverage department (F&B) as required in the hotel industry. It enumerates the food and beverage service techniques and operating procedures in various sub-departments of F&B such as in-room dining, banquets, bars and restaurants. This training manual lays emphasis on the table manners, handling micros, bar set up, beverage services, bar equipment, and cocktails -- elaborating the various cocktail making methods, cocktail recipes along with types of garnishes used in the bar. The manual is not only limited to bar and beverages, but also discusses new upcoming trends in the bar and drinks such as mixology and infusion, along with the role of information technology. With the help of S.O.Ps designed and compiled from various five star hotels it will help students to understand the right procedure of serving food, wine, spirits, cigarettes and cigars to reflect current practices in the industry.The manual is designed to cater to the needs of the students of degree/diploma courses of hotel management and certificate courses of food craft institutes, and is also suitable for F&B professional and aspiring bartenders.Key Highlights: Explains all the standard operating procedures as applicable in five star hotels. Includes photographs, images and tables related to food and beverage service procedures to ease the understanding on concerned topics. Helps in preparing for placement interviews. A detailed restaurant glossary is provided at the end of the book.
£40.46
PHI Learning Financial Markets Institutions and Services
Book SynopsisDuring the last few years, India, with its strong financial system, has emerged as one of the fastest growing economies in the world. In view of the inevitable importance of financial system globally and in India, the present book is an attempt to provide an up-to-date overview of the Indian financial system and an elaborative discussion on its three wings: financial markets, institutions and services. Supported by various teaching aids including cases, projects and questions, this is a complete book on the subject which covers conventional as well as contemporary topics, besides cultivating a clear understanding of the basic concepts and practices of the constituents of financial system. Primarily designed for postgraduate and undergraduate students of management and allied disciplines of commerce and economics, it is equally useful to the business managers and corporate leaders who would like to be well versed with the basic concepts and mechanism of financial system for achieving professional and personal growth. KEY FEATURES: Covers, in-depth, three constituents of the Financial System in India—financial markets, financial institutions and financial services. Highlights emerging issues like barter exchange, governance rating and more. Current concepts, corporate practices, recent trends, and current data on the subject. Provides illustrations, tables, figures for a vivid visual impact and related concepts to real-life situations. Comprises graded pedagogy—MCQs, True/false, Fill in the blanks, Short answer questions, Critical thinking questions and discussion problems at the end of each chapter. Provides solutions to all MCQs in the respective chapters. Instructor’s manual and Learning Material for students are available at www.phindia.com/Books/LearningCentre.
£27.96
New India Publishing Agency Widening The Food Basket: Underutilized and
Book Synopsis
£127.93
Van Haren Publishing IT service management with FitSM Version 3
Book Synopsis
£35.99
Amsterdam University Press Heritage and Tourism: Places, Imageries and the
Book SynopsisHeritage and tourism mutually reinforce each other, with the presentation of heritage at physical sites mirrored by the ways heritage is presented on the internet. This interdisciplinary book uses humanities and social sciences to analyse the ways that heritage is branded and commodified, how stakeholders organise place brands, and how digital strategies shape how visitors appreciate heritage sites. The book covers a wide geographic diversity, offering the reader the chance to find cross-cutting themes and area-specific features of the field.Table of ContentsContents Foreword- Frank Go List of contributors List of figures and tables 1. Tourism and Heritage Crafting experience through innovation Linde Egberts and Maria D. Alvarez 2. Tourism Conflicts and Conflict Tourism Experiencing heritage and identity in Europe’s age of crisis Rob van der Laarse 3. Heritage Landscapes of Hiroshima and Nagasaki Huong T. Bui, Kaori Yoshida and Timothy Lee 4. Revealing and Presenting the Past(s) for the Public Fethiye Mosque and Museum as a cultural heritage site in Istanbul Mariëtte Verhoeven 5. Who Takes the Lead in Initiating Cooperation in a Cultural Network and Why? The case of a Rural Finnish Destination Arja Lemmetyinen, Lenita Nieminen and Johanna Aalto 6. Sustainability of Heritage Tourism Destinations A demand-based perspective on Cusco, Peru Begüm Aydin and Maria D. Alvarez 7. Localizing National Tourism websites The case of World Heritage Sites Emanuele Mele, Silvia De Ascaniis and Lorenzo Cantoni 8. Enhancing the Tourist Heritage Experience through ‘In — Situ’, Customisable, 3D Printed Souvenirs Constantia Anastasiadou, Samantha Vettese Forster and Lynsey Calder 9. Tracking the Heritage Tourist Heritage tourism and visiting patterns in a historic city Karim van Knippenberg and Linde Egberts 10. The Construction of a Tourist-Historic Icon The case of the Palace of Westminster, London Linde Egberts and Renée Melgers 11. Conclusion Linde Egberts and Maria D. Alvarez
£101.65
Penguin Random House Grupo Editorial La receta del éxito: 40 claves para convertirse
Book Synopsis
£14.36
World Scientific Publishing Co Pte Ltd World Scientific Handbook Of Futures Markets, The
Book SynopsisThe World Scientific Handbook of Futures Markets serves as a definitive source for comprehensive and accessible information in futures markets. The emphasis is on the unique characteristics of futures markets that make them worthy of a special volume. In our judgment, futures markets are currently undergoing remarkable changes as trading is shifting from open outcry to electronic and as the traditional functions of hedging and speculation are extended to include futures as an alternative investment vehicle in traditional portfolios. The unique feature of this volume is the selection of five classic papers that lay the foundations of the futures markets and the invitation to the leading academics who do work in the area to write critical surveys in a dozen important topics.
£66.50
World Scientific Publishing Co Pte Ltd Future And Fintech, The: Abcdi And Beyond
Book SynopsisThe Future and FinTech examines the fundamental financial technologies and its growing impact on the Banking, Financial Services and Insurance (BFSI) sectors. With global investment amounting to more than $100 billion in 2020, the proliferation of FinTech has underpinned the direction payments, loans, wealth management, insurance, and cryptocurrencies are heading.This book presents FinTech from an industrial perspective in the context of architecture and its basic building blocks, e.g., Artificial Intelligence (AI), Blockchain, Cloud, Big Data, Internet of Things (IoT), and its connections to real-life applications at work. It provides a detailed guidance on how FinTech digitalizes business operations, improves productivity and efficiency, and optimizes resource management with the help of some new concepts, such as AIOps, MLOps and DevSecOps. Readers will also discover how FinTech Innovations connect BFSI to the rest of the world with growing interests in Open Banking, Banking-as-a-Service (BaaS) and FinTech-as-a-Service (FaaS).To help readers understand how FinTech has unlocked numerous opportunities for tapping into the massive substantial group of customers, this book illustrates the massive changes already underway and provides insights into changes yet to come through practical examples and applications with illustrative figures and summary tables, making this book a handy quick reference for all things of FinTech.Related Link(s)
£61.75
Springer Verlag, Singapore The Study of Food, Tourism, Hospitality and
Book SynopsisThis book elaborates upon, critiques and discusses 21st-century approaches to scholarship and research in the food, tourism, hospitality, and events trades and applied professions, using case examples of innovative practice. The specific field considered in this book is also placed against the backdrop of the larger question of how universities and other institutions of higher learning are evolving and addressing the new relationships between research, scholarship and teaching.Table of ContentsChapter 1. Introduction.-Chapter 2. Framing Scholarly Practice.-Part 1: The Study of Food, Tourism, Hospitality and Events: Past, Present & Future.-Chapter 3. Tourism and Food: Necessity or experience?.-Chapter 4. Event studies: Progression and future in the field.-Chapter 5. The Australian Quality Framework & Lifelong Learning: an educator’s perspective.-Chapter 6. Cooking the Books.-Chapter 7. An Indigenous Journey.-Part 2: From Vocational to Higher Education: a continuing journey or full stop?.-Chapter 8. Curricular Reform in Food Education.-Chapter 9. Supporting Scholarship: Reshaping a Vocational Educational Library for Higher Education.-Chapter 10. Better Together: Negotiating the tension between liberal and practical knowledge in event management curriculum design.-Chapter 11. Mobility as the Teacher: experience-based learning.- Chapter 12. Student learning and employability: immersion in live events.-Chapter 13. Designing and Running Overseas Study Tours.-Part 3: Research Informed Teaching.-Chapter 14. Bridging the Gap: Making research ‘useful’ in Food, Tourism, Hospitality and Events - the role of research impact.-Chapter 15. Participatory Action Research as Development Tool for Industry Training.-Chapter 16. Outside the Classroom Walls: Understanding War and Peace on the Western Front.-Chapter 17. Student Leadership Development.-Chapter 18. International Students as Tourists: implications for educators.-Chapter 19.Through the camera lens: utilising visual imagery with short study tours abroad.-Part 4: Pushing the Boundaries of Scholarship.-Chapter 20. Fuelling a Praxis-Exegesis Cyclical Model.-Chapter 21. Context Specific Language: Critical to student learning.-Chapter 22. Simulated Pedagogies and Auto-ethnographic Reflections.-Part 5: Conclusions: Into the 21st Century.- Chapter 23. Plausible Futures: Transforming Ourselves, Transforming our Industry.-Chapter 24. Conclusion: Studying Scholarship in changing times.
£142.49
Springer Verlag, Singapore Banking 4.0: The Industrialised Bank of Tomorrow
Book SynopsisThis book shows banking professionals how to leverage the best practices in the industry to build a structured and coordinated approach towards the digitization of banking processes. It provides a roadmap and templates in order to industrialize the financial services firm over iterative cycles.To achieve the planned business and revenue results at the optimal costs, the digital transformation has to be calibrated and coordinated across both the front and back office, scaled and timed against external innovation benchmarks and Fintechs. To this end, data collection and evaluation must be ingrained, banking-specific artificial intelligence methods must be included, and all digitization approaches must be harmonized on an iterative basis with the experience gained. Spread over several chapters, this book provides a calibration and coordination framework for the delivery of the digital bank 4.0. Table of ContentsIntroduction- Evolution of BankingTactical Approach to the IndustrialisationInvesting in Alignment of Industrialisation and Innovation EnginesIndustrialising DataDeliver Digital ExperienceCloud Adoption- A Foundational EngineIndustrialise to Manage Changes in the External EnvironmentPlatform Banking BusinessAPIs are the Public Persona of an Induatrialised BankBIAN Framework to build Banking AI and Semantic APIsConversational BankingBanking AI as a Service.
£49.49
Springer Verlag, Singapore The Future of Financial Systems in the Digital
Book SynopsisThis book is open access, which means that you have free and unlimited access.The increasing capacity of digital networks and computing power, together with the resulting connectivity and availability of “big data”, are impacting financial systems worldwide with rapidly advancing deep-learning algorithms and distributed ledger technologies. They transform the structure and performance of financial markets, the service proposition of financial products, the organization of payment systems, the business models of banks, insurance companies and other financial service providers, as well as the design of money supply regimes and central banking.This book, The Future of Financial Systems in the Digital Age: Perspectives from Europe and Japan, brings together leading scholars, policymakers, and regulators from Japan and Europe, all with a profound and long professional background in the field of finance, to analyze the digital transformation of the financial system. The authors analyze the impact of digitalization on the financial system from different perspectives such as transaction costs and with regard to specific topics like the potential of digital and blockchain-based currency systems, the role of algorithmic trading, obstacles in the use of cashless payments, the challenges of regulatory oversight, and the transformation of banking business models. The collection of chapters offers insights from Japanese and European discourses, approaches, and experiences on a topic otherwise dominated by studies about developments in the USA and China.Table of ContentsMarkus Heckel & Franz Waldenberger: Introduction Nobuyuki Kinoshita: The Impact of the Digital Transformation on the Financial System Kiyotaka Sasaki: Regulatory Oversight for a Digital Financial System - Challenges and Possible Responses Hiromi Yamaoka: Digital Currencies Ulrich Bindseil: CBDC Remuneration in a World with Negative Nominal Interest Rates Philipp Sandner: Digital Programmable Euro: When will the Euro be Running on a Blockchain? Takahide Kiuchi: Algorithmic Trading Yuri Okina: Cashless Payment in Japan Anna Omarini: The Future of Digital Banking: The Evolving Stages and a Forward Looking Perspective
£40.49
Springer Verlag, Singapore Fintech and Financial Risk in China
Book SynopsisThis book provides a comprehensive overview of the development and status of fintech in China. Occupying core position in fintech development, big data takes on stronger superiority and application value. Meanwhile, blockchain and other technological innovations, which are used to serve data, greatly promote the growth of fintech industry. Furthermore, not only the benefits are illustrated by the authors, but also the financial risks and noise caused by fintech and big data are discussed. By using both academic knowledge and newest real cases in China, this timely book will appeal to practitioners, academics, and policy makers.Table of Contents- Chapter 1. The development of Internet Finance- Chapter 2. The Core of Fintech: Big Data- Chapter 3. P2P Risk- Chapter 4. Development in Academia- Chapter 5. Technology and Blockchain- Chapter 6. Economies in Data- Chapter 7. Future Development
£80.99
World Scientific Publishing Co Pte Ltd Best Of Times, The Worst Of Times, The: Maritime
Book SynopsisThis authoritative book brings together in a single volume international experts renowned in their specializations to discuss issues and current trends relating to maritime security.It looks at the issue of maritime security in the Asia-Pacific through a three step approach. Firstly, it surveys both the global maritime outlook and the outlook in each of the regions of Northeast Asia, Southeast Asia, and South Asia. From these regional perspectives, trends in commercial shipping and force modernization, and issues like the weapons proliferation and maritime terrorism are discussed.After looking at the maritime environment, the specific challenges that the maritime community faces are examined. These challenges include maritime boundary and territorial disputes in the South China Sea, the force modernization of three Northeast Asian navies, and the spectre of maritime terrorism. The volume concludes by looking at some new initiatives for maritime cooperation, a survey of maritime “regime” building, and the legal and political implications of the proliferation security initiative.Table of Contents# The Regional Maritime Environment: # The Best of Times, The Worst of Times: The Global Maritime Outlook 2004 (J Boutilier) # Regional Maritime Security Outlook: Northeast Asia (H Kaneda) # Maritime Security Outlook for Southeast Asia (R C Banlaoi) # Regional Maritime Dynamics in Southern Asia in the 21st Century (W L S Prabhakar) # The Regional Maritime Challenges: # Some Reflections on Maritime Boundary and Territorial Disputes in the Asia-Pacific with a Focus on the South China Sea (P Cozens) # The Modernisation of Naval Forces in the Asia-Pacific: A Focus on Three Northeast Asian Navies (D da Cunha) # Terrorism in the Early 21st Century Maritime Domain (R Herbert-Burns) # Maritime Terrorism. A Risk Assessment: The Australian Example (C Z Raymond) # Prospects for Regional Cooperation: # Legal Implications of the Proliferation Security Initiative (R Beckman) # Political Implications of the Proliferation Security Initiative (S Gahlaut) # New Initiatives for Maritime Cooperation (S B Weeks) # Maritime "Regime" Building (S Bateman)
£108.00
World Scientific Publishing Co Pte Ltd Best Of Times, The Worst Of Times, The: Maritime
Book SynopsisThis authoritative book brings together in a single volume international experts renowned in their specializations to discuss issues and current trends relating to maritime security.It looks at the issue of maritime security in the Asia-Pacific through a three step approach. Firstly, it surveys both the global maritime outlook and the outlook in each of the regions of Northeast Asia, Southeast Asia, and South Asia. From these regional perspectives, trends in commercial shipping and force modernization, and issues like the weapons proliferation and maritime terrorism are discussed.After looking at the maritime environment, the specific challenges that the maritime community faces are examined. These challenges include maritime boundary and territorial disputes in the South China Sea, the force modernization of three Northeast Asian navies, and the spectre of maritime terrorism. The volume concludes by looking at some new initiatives for maritime cooperation, a survey of maritime “regime” building, and the legal and political implications of the proliferation security initiative.Table of Contents# The Regional Maritime Environment: # The Best of Times, The Worst of Times: The Global Maritime Outlook 2004 (J Boutilier) # Regional Maritime Security Outlook: Northeast Asia (H Kaneda) # Maritime Security Outlook for Southeast Asia (R C Banlaoi) # Regional Maritime Dynamics in Southern Asia in the 21st Century (W L S Prabhakar) # The Regional Maritime Challenges: # Some Reflections on Maritime Boundary and Territorial Disputes in the Asia-Pacific with a Focus on the South China Sea (P Cozens) # The Modernisation of Naval Forces in the Asia-Pacific: A Focus on Three Northeast Asian Navies (D da Cunha) # Terrorism in the Early 21st Century Maritime Domain (R Herbert-Burns) # Maritime Terrorism. A Risk Assessment: The Australian Example (C Z Raymond) # Prospects for Regional Cooperation: # Legal Implications of the Proliferation Security Initiative (R Beckman) # Political Implications of the Proliferation Security Initiative (S Gahlaut) # New Initiatives for Maritime Cooperation (S B Weeks) # Maritime "Regime" Building (S Bateman)
£53.20
World Scientific Publishing Co Pte Ltd Productivity In Singapore's Retail And Food
Book SynopsisThe Retail and Food Services sectors play an important role in Singapore. They add to the vibrancy of the economy and contribute to the social well-being of Singaporeans. At the same time, they are often highlighted and scrutinised for their low productivity performance and high reliance on manpower. There is to date a lack of local literature that addresses the issues faced by the two sectors at the enterprise and worker levels.This timely book includes major topics in services productivity in the Singapore context, with emphasis on Retail and Food Services. Topics covered include the key productivity levers of the services sectors: holistic productivity measurement framework, effective entrepreneurship, manpower management, promotion by social media, marketing, costing process and accounting sophistication. These areas are explored through literature reviews and in-depth interviews with companies and consumers. The chapters also include recommendations for policy makers and industry stakeholders. Written in a simple and accessible manner, this book will serve as an insightful guide to researchers, policy-makers, industry practitioners and enterprises and those who are keen to learn from the Singapore experience.
£35.15
World Scientific Publishing Co Pte Ltd Service And Operations Management
Book SynopsisThe purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to sales@wspc.com.
£93.60
World Scientific Publishing Co Pte Ltd Lifting Productivity In Singapore's Retail And
Book SynopsisMeasuring productivity is often considered a difficult task for industries in the services sectors. This book offers a solution in the form of the 8M approach — Management, Manpower, Method, Money, Market, Make, Material and Message. This 8M framework is used to analyze the many facets of productivity and make pertinent solutions and suggestions to lift productivity in enterprises, especially those in the retail and food services sectors.This book consists of 10 chapters. Each chapter is an in-depth study of a specific measure, be it a technological system, a manpower strategy or a marketing program to improve the performance and productivity of small and medium enterprises (SMEs) in the retail and food services sectors in Singapore.Technology-driven solutions are the highlight of this book. Every study presented involves field work in terms of surveys, interviews or focus group discussions with stakeholders. The findings of the studies lead to policy recommendations and suggestions for improving the productivity performance of SMEs in the retail and food services sectors.
£85.50
World Scientific Publishing Co Pte Ltd Dr Z's Nfl Guidebook
Book SynopsisThis guidebook presents historical and new material to assist the reader to understand NFL game strategies and provides a winning betting strategy. The authors, William Ziemba and Leonard MacLean are professors, traders, financial analysts and sports enthusiasts. They covered ideas like the game's strategies, and shared their wealth of personal experience analyzing the regular season, the playoffs and the Super Bowls in the years 2010-2017. The results of their actual betting for the 2009-10 to the 2017-18 seasons are provided. The authors concluded the book with a forecast for the 2018-2019 season. They determine the players most valuable to win the games, discuss crucial decisions and provide prediction methodology. The authors concluded with a forecast of the top teams, players and odds to win the 53rd Super Bowl.
£108.00
World Scientific Publishing Co Pte Ltd Dr Z's Nfl Guidebook
Book SynopsisThis guidebook presents historical and new material to assist the reader to understand NFL game strategies and provides a winning betting strategy. The authors, William Ziemba and Leonard MacLean are professors, traders, financial analysts and sports enthusiasts. They covered ideas like the game's strategies, and shared their wealth of personal experience analyzing the regular season, the playoffs and the Super Bowls in the years 2010-2017. The results of their actual betting for the 2009-10 to the 2017-18 seasons are provided. The authors concluded the book with a forecast for the 2018-2019 season. They determine the players most valuable to win the games, discuss crucial decisions and provide prediction methodology. The authors concluded with a forecast of the top teams, players and odds to win the 53rd Super Bowl.
£28.50
World Scientific Publishing Co Pte Ltd Exercise Personal Training 101
Book SynopsisExercise Personal Training 101 provides a message of empowerment for personal trainers who believe in the holistic development of their clients. The key philosophy of the book is to help personal trainers of exercise to empower their clients with good problem-solving and decision-making skills concerning their health and well-being. Good personal trainers become great personal trainers when they practise HELP with their clients and help them to become better problem-solvers and decision makers rather than telling them what to do, by offering sound and scientifically-based information that is personalised and appropriate.Personal exercise training books that address associated issues of the profession are rare and not easily available. Many personal trainers are self-taught, do not have the required qualifications and are motivated by the amount of money that they can make rather than the health and well-being of clients. Readers will learn what makes a good personal trainer and those who are in the profession can benefit by equipping themselves with the knowledge, skills and attitudes that will make them a great exercise personal trainer. Excellent personal trainers can be lifestyle and wellness coaches who are renowned for their great listening skills and high emotional quotient. They exceed client expectations at every opportunity. Special features in the book include concept statements, strategies for action, technology updates, in the news, key points and technical jargon, web-resources and follow-up references. The book is a must-read whether you are starting out in personal training or you are an experienced personal trainer.Table of ContentsGeneric Personal Training Issues: Fundamental Anchors and Beliefs in Personal Training, Code and Ethics of Personal Training, Effective Fitness Programme Design; Specific Programme Issues: Designing the Flexibility Programme, Designing Strength and Endurance Resistance Programmes; Designing the Cardiovascular Programme, Designing the Nutritional Programme, Individualising Programme Design, Exercise Considerations for Special Cases; Outlines of the Exercise Illustrations and Forms: Client Acknowledgement and Indemnity, Physical Activity Readiness Questionnaire, Sample Exercise Accounts; Client Training Diary, Sample Resistance Training Exercises, Common Flexibility and Stretching Exercises.
£66.50
World Scientific Publishing Co Pte Ltd Management Of Service Businesses In Japan
Book SynopsisWith the service industry taking up the largest portion of its GDP, Japan has much to share in the area of managing service industry. This book explores and elucidates the unique management styles in non-manufacturing industries or service industries in contemporary Japan, both practically and theoretically through case studies. These specially selected cases are the management of the world No.1 convenience store chain of Seven-Eleven, the sales finance business and auto sales business of Toyota, application of TPS (Toyota Production System) to life insurance company, performance evaluation of local government, BSC (balance scorecard) in local government hospitals, cost and pricing policy of telecommunication company, Japanese-style “hospitality” in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information & Communication Technology) applied to BPN (Business Process Network) of service industry.The analyses presented in this book were carefully laid out in regard to the business in general. It will be useful for business practitioners in service industry and beneficial to the scholars, students or general readers interested in this area.Table of ContentsAdvanced Service Management in the Service Industries: Management of Convenience Store Chain of Seven-Eleven Japan; Hotel Industry; Sales Finance Business and Auto Sales Business of Toyota; Application of TPS to Life Insurance Company; Advanced Service Management in the Public and Non-Profit Organizations: Performance Evaluation of Local Governments in Japan; BSC in Local Government Hospitals in Japan; Cost & Pricing Policy of Telecommunication Company; General Concepts and Techniques Applied to the Service Management: Japanese-like "Hospitality" in Retail Industry; Service Level Agreement (SLA) in IT and Shared Service Companies; ICT (Information & Communication Technology) Applied to BPN (Business Process Network) of Service Industry.
£86.45
World Scientific Publishing Co Pte Ltd Priorities And Pathways In Services Reform - Part
Book SynopsisThis book presents a state-of-the-art evaluation of the benefits and costs of behind-the-border services reform. It introduces new, second-generation methods for quantifying regulatory barriers and applies those methods to a wide range of services sectors — financial, infrastructure and social — in a broad spectrum of countries. It uses advanced modeling techniques to project the sectoral, economy-wide and regional effects of services reforms, as well as highlight their adjustment costs. The empirical results offer fresh guidance to policy-makers, who need better information bases with which to prioritize services reforms and devise pathways to achieving them. The empirical methods provide invaluable tools to academics, researchers and policy advisors, who can use them to further improve those information bases. Priorities and Pathways in Services Reform: Part I — Quantitative Studies presents new methodological frameworks for assessing and prioritizing services reforms, and provides an up-to-date evaluation of the policy impacts across a range of services markets and countries. Part II — Political Economy furthers the conversation by analyzing what it takes for a reform to succeed.Table of ContentsMeasuring and Modelling Regulatory Restrictions in Services (Philippa Dee); Impact of Regulatory Barriers to Trade in Insurance Services (Philippa Dee and Huong Dinh); Impact of Regulatory Barriers to Trade in Banking Services (Huong Dinh); Regulatory Restrictions in Logistics Services (Claire Hollweg and Marn-Heong Wong); Impact of Air and Maritime Restrictions on International Transport Margins (Patricia Sourdin); Restructuring and Productivity in Rail Transport (Pedro Cantos, Jose M Pastor and Lorenzo Serrano); Sectoral Impacts of Reforms in Electricity and Gas Markets (Philippa Dee); Impact of Trade Barriers on the Productivity of Higher Education Institutions (Philippa Dee); Barriers to Trade in Healthcare Services in ASEAN Countries (Philippa Dee); Assessing Services Reform (Philippa Dee).
£112.50
World Scientific Publishing Co Pte Ltd Priorities And Pathways In Services Reform - Part
Book SynopsisServices markets remain highly regulated and international trade and investment is restricted. Previous works have identified the scope for significant gains from trade, yet those results are often debated and the progress on reform has been slow. Parts I and II in Priorities and Pathways in Services Reform help fill the gap in the research around this debate. Part I — Quantitative Studies contains up-to-date assessment and evaluations of the impact of policy in a range of services markets in different countries (through cross-country modelling of the impacts of a reform program). Part II — Political Economy Studies builds on this to address the understanding of what makes a reform successful, going beyond a quantification of the benefits of reform. This book fills that gap by reporting and reviewing the experience of reform across different sectors and countries. Ten key lessons are identified for successful reform. Readers will find fresh insights into managing complex issues in services reform.Table of ContentsOverview (Christopher Findlay); Telecommunications in Papua New Guinea (Ronald Duncan); Gas in Thailand (Deunden Nikomborirak); Electricity in Russia (Alexandra Sidorenko); Electricity in Korea (Seung-Hoon Lee); Rail Transport in Chile (Raimundo Soto); Rail Transport in New Zealand (Dave Heatley and Margot Schwass); Maritime Transport in Australia and the United States (Fabien Bertho); Road Transport in Thailand (Narong Pomlaktong, Rattana Jongwilaiwan, Prakai Theerawattanakul and Rapee Pholpanich); China's Services Policy Reform Before and After the Global Financial Crisis (Fan Ying); Services Sector Reforms in India: Updates and Challenges (Rupa Chanda and Pralok Gupta); Services Trade Reform in the European Union - The EU Services Directive (Anne McNaughton and Paul Furlong).
£103.50
Institute for Southeast Asian Studies The Central Role of Thailand's Internal Security
Book SynopsisThe Thai military's Internal Security Operations Command (ISOC) was in charge of a wide range of civil affairs projects during the country's struggle with the communist insurgency between the mid-1960s and the mid-1980s.These projects — including rural development programmes, mass organizations and mobilization campaigns, and psychological operations — provided justification for the military to routinely penetrate the socio-political sphere.Since the Cold War drew to a close, little attention has been paid to ISOC's role and power within the state apparatus.Since the coups of September 2006 and May 2014 that toppled the elected governments, ISOC has been dangerously empowered and increasingly employed by the military regimes to dictate the country's political direction.The power of the Thai military is exerted not only through its use of force but also by means of its socio-political arms. ISOC represents a potent tool with which conservative elites can undermine and control electoral democracy and through which the military can maintain its power.
£10.10
Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Quantitative Risk Management Using Python
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Independently Published How to Start a Cleaning Business: Creating a
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THORNDIKE PR Going Infinite
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Nova Science Publishers Inc Exploring Cities and Countries of the World.
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Forbesbooks Lift Off: 12 Things to Know Before Selling Your
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