Hospitality and service industries Books

1633 products


  • The Affective Negotiation of Slum Tourism

    Taylor & Francis Ltd The Affective Negotiation of Slum Tourism

    15 in stock

    Book SynopsisEach year, approximately a million tourists visit slum areas on guided tours as a part of their holiday to Asia, Africa or Latin America. This book analyses the cultural encounters that take place between slum tourists and former street children, who work as tour guides for a local NGO in Delhi, India. Slum tours are typically framed as both tourist performances, bought as commodities for a price on the market, and as appeals for aid that tourists encounter within an altruistic discourse of charity. This book enriches the tourism debate by interpreting tourist performances as affective economies, identifying tour guides as emotional labourers and raising questions on the long-term impacts of economically unbalanced encounters with representatives of the Global North, including the researcher.This book studies the feeling rules' governing a slum tour and how they shape interactions. When do guides permit tourists to exoticise the slum and feel a thrTrade Review"Through this book we come to learn more about the circumstances that together construct the particular spatial environment known as the slum, the representations of Delhi’s street children that become fixed as a part of the guides’ identities and performances, the aestheticization of the slum, and the complex interplays in the co-performances that are the tours. It provides a compelling and insightful lens into the intersections of the complex objectives and impacts of encounters between poverty and tourism."- Meghan Muldoon, Arizona State UniversityTable of Contents1. Slum Tourism, Subalternity and Gentrification 2. The Authentic Slum or Former Street Children as Prisms of Authenticity? 3. Playing with Privilege? The Ethics of Aestheticizing the Slum 4 The Affective Economy of Slum Tourism 5. The Post-Humanitarian Logic of Slum Tourism 6 The Emotional Labour of CW-Guides 7 The Economy of Resocialisation: The Slumming Researcher? Conclusion and Further Perspectives

    15 in stock

    £135.00

  • The Sustainable Chef

    Taylor & Francis Ltd The Sustainable Chef

    15 in stock

    Book SynopsisThis book provides the first systematic and accessible text for students of hospitality and the culinary arts that directly addresses how more sustainable restaurants and commercial food services can be achieved.Food systems receive growing attention because they link various sustainability dimensions. Restaurants are at the heart of these developments, and their decisions to purchase regional foods, or to prepare menus that are healthier and less environmentally problematic, have great influence on food production processes. This book is systematically designed around understanding the inputs and outputs of the commercial kitchen as well as what happens in the restaurant from the perspective of operators, staff and the consumer. The book considers different management approaches and further looks at the role of restaurants, chefs and staff in the wider community and the positive contributions that commercial kitchens can make to promoting sustainable food ways.Table of Contents1. Introduction: the advantages of a sustainable kitchen. 2. Where does our food come from? 3. Climate-friendly food. 4. Local foods. 5. Organic food. 6. Sustainable foods: the importance of standards and certification. 7. Purchasing strategies and supply chains. 8. Healthy and sustainable foods. 9. Menu marketing, portions and presentation. 10. Making the most of your food; nose-to-tail and leaf-to-root eating, and packaging. 11. Efficient restaurants and kitchens. 12. The intelligent kitchen: using management systems to promote sustainability. 13. Minimizing waste: technology and management. 14. Minimizing waste: behaviour. 15. The restaurant in the community. 16. Conclusions and futures: expanding the restaurants and foodservice sustainability menu

    15 in stock

    £35.99

  • Events Project Management

    Taylor & Francis Events Project Management

    15 in stock

    Book SynopsisThis book provides events management students with an accessible and essential introduction to project management.Written by both academics and industry experts, Events Project Management offers a unique blend of theory and practice to encourage and contextualise project management requirements within events settings. Key questions include: What is project management? How does it connect to events management? What is effective project management within the events sector? How does academic theory connect to practice? The book is coherently structured into 12 chapters covering crucial event management topics such as stakeholders, supply chain management, project management tools and techniques, and financial and legal issues. Guides, templates, case study examples, industry tips and activity tasks are integrated in the text and online to show practice and aid knowledge.Written in an engaging style, this text offers the reader a thorough understanding of how to sucTrade Review"This well-structured and up-to-date book truly provides an excellent and insightful perspective on modern events project management. With a systematic review of theories, well-summarised guides, templates, industry tips, and worldwide cases, it presents an excellent balance between theory and practice, making it essential reading for all event management students." - Dr Cathy Xin Jin, Senior Lecturer, Department of Tourism, Sport and Hotel Management, Griffith University"This is essential reading for students on event management courses. It is welcome in an industry which is sadly lacking in researched practical support textbooks. The event industry is a dynamic, complex, multi-faceted and layered environment to work within and good project management is essential to successful, safe and sustainable events. This book is a must for anyone considering a career in event management." - Beverley Griffiths, Director of Event and public Safety at The Emergency Planning College. Table of ContentsLists of figuresList of tablesList of case studiesAcknowledgementsAbbreviations1 Project management for events 2 Suppliers and supply chains3 Stakeholder relationships 4 Structures and teams 5 Event management project tools6 Event marketing and promotion7 Technology and sustainability8 Event management law and legislation9 Cost and financial planning10 Plan analysis and risk11 Problem solving and decision making 12 Project completion and reviewGlossary Index

    15 in stock

    £44.99

  • Routledge Handbook of International Sport

    Taylor & Francis Ltd Routledge Handbook of International Sport

    15 in stock

    Book SynopsisContemporary sport business is international. From global sport competitions and events, sponsorship deals and broadcasting rights to labour markets and lucrative flows of tourists, anybody working in sport business today has to have an international perspective. This book offers the broadest and most in-depth guide to the key themes in international sport business today, covering every core area from strategy and marketing to finance, media and the law. Including authors from more than twenty countries spanning the Americas, Europe, Asia, Africa and Australia, this handbook addresses the most important issues in the world of sport business from a uniquely global perspective. Each chapter examines a particular cross-section of business and sport, encompassing all levels from grassroots to professional and elite. Divided into seven major subject areas, it offers insights from experts on: International Sport Business Strategy Sport Marketing Table of ContentsIntroduction [Mark Dodds, Kevin Heisey and Aila Ahonen] Part 1: International Sport Business Strategy 1. Export of National Sport Leagues [Herbert Woratschek, Guido Schafmeister and Tim Ströbel] 2. Sport Business Intelligence and Data-Driven Decisions: The Case of AKK Sports Ltd and WRC Championship Neste Rally Finland [Risto Rasku and Douglas Michele Turco] 3. The UEFA Euro Championship 2020: A Path to Success or a Mistake in the Making? [Claudia Stura, Christina Aicher, Robert Kaspar, Carina Klein, Susanne Schulz and Stefan Unterlechner] 4. Major sport events at the center of International Sport Federations’ resource strategy [Josephine Clausen and Emmanuel Bayle] 5. Hosting International Sporting Events [Heather L. Dichter] 6. Globalisation of Sport Business Management Education [Pedro Guedes de Carvalho and Darlene A. Kluka] Part 2: Sport Marketing 7. Marketing Implications of Playing Regular Season Games in International Markets: Losing ‘Home’ Domestic Advantage or Gaining ‘Away’ International Advantage? [Eric Schwartz] 8. Olympic Games Image Perceptions Among Onsite Spectators: The Cases of Beijing, London and Sochi [Kyriaki (Kiki) Kaplanidou, Serkan Berber and Dan Drane] 9. The Role of Endorsement in International Sports Marketing [Sara Keshkar] 10. Women’s Tennis Association Efforts in Asian Markets [Vicky Martin and Valentina Starkova] 11. Globalizing a Brand Through Sport Sponsorships: The Case of Turkish Airlines and Its Sport Marketing Efforts [Cem Tinaz] Part 3: Sport Economics and Finance 12. Football’s Failing Finances [John Beech] 13. Debentures in the United Kingdom and Seat Licenses in the United States: Assessing the Similarities and Differences [Kevin Heisey] 14. The Significance of Direct Economic Impact of International Sport Events for the Hosting City [Osmo Laitila and Noud van Herpen] 15. Maximizing Revenue Through Ticketing Technology [Jim Reese] 16. Sport Industry in China: Opportunities and Challenges [Dongfeng Liu] 17. International Trade of Sport Products: Free Trade Agreements, Sporting Goods and Playing Talent [Sungho Cho] Part 4: Legal Aspects 18. Athlete Involvement in the Governance of Sport Organizations [Bogdan Ciomaga, Lucie Thibault and Lisa A. Kihl] 19. Athlete Image Rights in the US and UK [Simon Boyes and Natasha Brison] 20. How Can Sport Sponsors Comply with International Corruption Laws [Mark Dodds] 21. Trademark Protection Across Borders [Kerri Cebula] 22. Privacy at Work: Strategies for Successful Social Media Policies [Lauren McCoy] Part 5: Sport Media and Communication 23. Hijacking of a Hashtag: The Case of #CheersToSochi [Lauren Burch, Ann Pegoraro and Evan Fredrick] 24. Arabian Gulf Game Plan: The Social Media Marketing Strategy of the Emirates American Football League [Matthew A. Gilbert] 25. Internationalization as a Strategy for Success in the LPGA [Tara Mahoney] 26. Sports-Media Complex and the Business of Football in Africa [Gerard A. Akindes] Part 6: Sport Tourism 27. Global Sport Tourism and the Lure of Mega-Events [Brendon Knott and Kamilla Swart] 28. Sports Facilities Tourism [Louise Bielzer] 29. Promoting Responsible Sustainability in Sport Tourism: A Logic Model Approach [Derek van Rheenen] 30. Small-Scale Active Sport Tourism is International Business [Richard J. Buning and Brian D. Krohn] Part 7: Sport Development 31. India: From a Cricketing Nation to a Business Industry [Juthika Mehta] 32. The Role of Highlight Events in Sport-For-Development [Nico Schulenkorf and Katie Schlenker] 33. Social Entrepreneurship and Sport [Jonathan Robertson] 34. The Importance of Entrepreneurship in Small and Medium Size Sport Enterprises [Aila Ahonen and Sari Savolainen] 35. Partnership Building to Create Change [Kevin Heisey]

    15 in stock

    £204.25

  • Cambridge University Press Allianz and the German Insurance Business 19331945

    15 in stock

    a huge range and FREE tracked UK delivery on ALL orders.

    15 in stock

    £38.52

  • Cambridge University Press Terrorism and National Security Reform How Commissions Can Drive Change During Crises

    15 in stock

    a huge range and FREE tracked UK delivery on ALL orders.

    15 in stock

    £23.99

  • Cambridge University Press Value Creation and Sport Management

    15 in stock

    a huge range and FREE tracked UK delivery on ALL orders.

    15 in stock

    £81.00

  • Cambridge University Press The Economics of Football

    15 in stock

    a huge range and FREE tracked UK delivery on ALL orders.

    15 in stock

    £61.74

  • Cambridge University Press Digital Diasporas Identity and Transnational Engagement

    15 in stock

    a huge range and FREE tracked UK delivery on ALL orders.

    15 in stock

    £71.65

  • Cambridge University Press Arms and the State Patterns of Military Production and Trade 22 Cambridge Studies in International Relations Series Number 22

    15 in stock

    a huge range and FREE tracked UK delivery on ALL orders.

    15 in stock

    £29.44

  • Cambridge University Press The Economics of Organised Crime

    15 in stock

    a huge range and FREE tracked UK delivery on ALL orders.

    15 in stock

    £37.99

  • Cambridge University Press Systemic Financial Crises

    15 in stock

    a huge range and FREE tracked UK delivery on ALL orders.

    15 in stock

    £69.35

  • Securitizing Islam Identity and the Search for Security

    Cambridge University Press Securitizing Islam Identity and the Search for Security

    15 in stock

    Book SynopsisSecuritizing Islam examines the impact of 9/11, focusing on the ways in which identities in Britain have been affected in relation to Islam. Croft looks at how the promotion of Britishness has in part led to Muslims being seen as a threat to security.Trade Review'… combines theory with an empirically rich discussion of both historical and contemporary British identity … Securitizing Islam is a stimulating and important book that should be read and debated not only within the field of securitization theory, but by anyone interested in the relationship between security, national identity and Islam.' Frank Foley, European Political ScienceTable of ContentsIntroduction; 1. Ontological security and Britishness; 2. A post-Copenhagen securitisation theory; 3. 'Two World Wars and one World Cup': constructing contemporary Britishness; 4. 'New Britishness' and the 'new terrorism'; 5. The construction of ontological insecurity; Conclusion.

    15 in stock

    £71.65

  • Cant Knock the Hustle

    HarperCollins Publishers Inc Cant Knock the Hustle

    Out of stock

    Book Synopsis“Brilliantly audacious…written with the profundity of a sage baller and the acuity of a seasoned journalist.”—Kiese Laymon, New York Times bestselling author of Heavy An award-winning journalist''s behind-the-scenes account from the epicenter of sports, social justice, and coronavirus, Can''t Knock the Hustle is a lasting chronicle of the historic 2019-2020 NBA season, by way of the notorious Brooklyn Nets and basketball''s renaissance as a cultural force beyond the game.The Nets were already the most intriguing startup in the NBA: a team of influencers, entrepreneurs and activists, starring the controversial Kevin Durant and Kyrie Irving. But this dynasty-in-the-making got disrupted by the unforeseen. One tweet launched an international scandal, pitting the team''s Chinese owner and the league''s commissioner against its players and LeBron James. The sudden death of Kobe Bryant,

    Out of stock

    £999.99

  • 4 in stock

    £84.00

  • New York Undercover  Private Surveillance in the

    The University of Chicago Press New York Undercover Private Surveillance in the

    Out of stock

    Book SynopsisTo combat behavior they viewed as sexually promiscuous, politically undesirable, or downright criminal, social activists in Progressive-era New York employed private investigators to uncover the roots of society's problems. This title reveals the central role of undercover investigation in social change and the constitution of political authority.Trade Review"This impressively researched book makes an important contribution to a wide range of central themes in modern American history, including the growth of state power and the policing of class, race, and gender relations. In this age of terrorism, 'homeland security' initiatives, the expanded use of wiretapping and other forms of surveillance, and a new debate about the relationship between civil liberties and governmental authority, New York Undercover is also timely." - Jeffrey Adler, University of Florida"

    Out of stock

    £999.99

  • Building a Market

    University of Chicago Press Building a Market

    Out of stock

    Book SynopsisEach year, North Americans spend as much money fixing up their homes as they do buying new ones. This title charts the rise of the home improvement industry in the United States and Canada from the end of World War I into the late 1950s.

    Out of stock

    £999.99

  • Far Out  Countercultural Seekers and the Tourist

    The University of Chicago Press Far Out Countercultural Seekers and the Tourist

    Out of stock

    Book SynopsisWesterners have long imagined the Himalayas as the world's last untouched place and repository of redemptive power and wisdom. Beatniks, hippie seekers, spiritual tourists, mountain climbers diverse groups of people have traveled there over the years, searching for their own personal Shangri-La. In Far Out, Mark Liechty traces the Western fantasies that captured the imagination of tourists in the decades after World War II, asking how the idea of Nepal shaped the everyday cross-cultural interactions that it made possible. Emerging from centuries of political isolation but eager to engage the world, Nepalis struggled to make sense of the hordes of exotic, enthusiastic foreigners. They quickly embraced the phenomenon, however, and harnessed it to their own ends by building tourists' fantasies into their national image and crafting Nepal as a premier tourist destination. Liechty describes three distinct phases: the postwar era, when the country provided a Raj-like throwback experience for

    Out of stock

    £999.99

  • High Art Down Home  An Economic Ethnography of a

    The University of Chicago Press High Art Down Home An Economic Ethnography of a

    Out of stock

    Book SynopsisA comprehensive description of an avant-garde centre, this text seeks to explore the tensions and difficulties artists, collectors, dealers and curators experience in an atmosphere where aesthetic ambitions compete with economic exigencies.Table of ContentsList of Illustrations Preface 1: Introduction 2: The Rise of the Modern Art Market 3: The St. Louis Metropolitan Area 4: Artists 5: Dealers 6: Collectors 7: Conclusion App. 1: Glossary of Art Speech App. 2: A Note on Art and Craft App. 3: Art as Investment App. 4: The Influence of the Japanese on Auction Prices App. 5: Statistical Comparisons among the Largest Metropolitan Areas App. 6: Art in America and Local Gallery Guide Listings App. 7: Secondary Skills Necessary for a Professional Artist App. 8: Gender and Teaching Positions Notes References Index

    Out of stock

    £999.99

  • International Trade in Services and Intangibles

    The University of Chicago Press International Trade in Services and Intangibles

    Out of stock

    Book SynopsisQuantitative measures of international exchange have historically focused on trade in tangible products or capital. However, services have become a larger portion of developed economies and international trade. This book examines patterns of trade, especially the importance of transactions involving services or intangible assets.

    Out of stock

    £999.99

  • The Game

    Back Bay Books The Game

    Out of stock

    Book Synopsis

    Out of stock

    £16.19

  • 12 Tom Brady and His Battle for Redemption

    Back Bay Books 12 Tom Brady and His Battle for Redemption

    Out of stock

    Book SynopsisThe thrilling behind-the-scenes account of how the NFL''s most sensational scandal culminated in sports history''s greatest comeback, featuring dozens of exclusive interviews with Patriots players -- including Tom Brady himself. In January 2015, rumors circulated that the New England Patriots -- a team long suspected of abiding by the if you ain''t cheating you ain''t trying philosophy -- had used under-inflated footballs in their playoff victory against the Indianapolis Colts. As evidence began to build, however, a full on NFL investigation was launched, exploding an unsubstantiated rumor into an intense scandal that would lead news coverage for weeks. As shockwaves rippled throughout the NFL system, the very legitimacy of one of the league''s most popular teams and their star quarterback began to erode, even as the Patriots and Brady went on to win that year''s Super Bowl. But as the celebrations gave way to the offseason, the investigation only inte

    Out of stock

    £999.99

  • Basic Books The Way We Eat Now

    10 in stock

    Book Synopsis

    10 in stock

    £24.00

  • Revenue Management for the Hospitality Industry

    John Wiley & Sons Inc Revenue Management for the Hospitality Industry

    15 in stock

    Book SynopsisThis is the first text that has been developed specifically to examine what revenue managers in the hospitality industry must know and do to be successful. Numerous cases and practical examples are used to illustrate revenue management concepts.Table of ContentsPreface vii Acknowledgments xv Part I : Revenue Management Principles 1 Chapter 1: Introduction to Revenue Management 2 Introduction 3 The Purpose of Business 5 The Purpose of Revenue Management 11 The Purpose and Design of This Book 12 Chapter 2: Strategic Pricing 35 What Is a Price? 36 The Importance of Price in the 4 Ps of the Marketing Mix 45 The Role of Supply and Demand in Pricing 49 The Role of Costs in Pricing 53 Implementing Strategic Pricing 61 Chapter 3: Value 68 The Role of Value in Pricing 69 The Relationship Between Quality and Price 75 The Relationship Between Service and Price 77 The Link Between Quality, Service, and Price 79 The Art and Science of Strategic Pricing 84 Chapter 4: Differential Pricing 91 Ten Principles of Managing Revenue 92 Differential Pricing 93 Limits to Differential Pricing 99 Applying Differential Pricing 103 Revenue Management or Revenue Optimization? 121 Chapter 5: The Revenue Manager’s Role 129 The Revenue Manager in the Hospitality Industry 130 Legal Aspects of Revenue Management 133 Ethical Aspects of Revenue Management 139 The Revenue Manager Position 147 The Revenue Management Team 156 Part II : Revenue Management For Hoteliers 163 Chapter 6: Forecasting Demand 164 The Importance of Demand Forecasting 165 Historical Data 167 Current Data 174 Future Data 185 Demand Forecasts and Strategic Pricing 193 Chapter 7: Inventory and Price Management 208 The Marketing Mix Revisited 209 Inventory Management 209 Characterizing Rooms for Optimum Inventory Management 212 Designing Unique Room Codes 215 Classifying Guests by Market Segment 216 Overbooking as an Inventory Management Strategy 227 Price Management 233 Stay Restrictions 249 Principles of Inventory and Price Management 251 Chapter 8: Distribution Channel Management 259 Managing Distribution Channels 260 Nonelectronic Distribution Channels 268 Electronic Distribution Channels 278 Principles of Distribution Channel Management 298 Chapter 9: Evaluation of Revenue Management Efforts in Lodging 306 The Lodging Revenue Paradox 307 STAR Reports 318 Competitive Set Analysis 325 Market Share Analysis 332 Additional Assessments 335 Common-Sense Revenue Optimization 340 Part III: Revenue Management For Foodservice Operators 349 Chapter 10: Revenue Management for Food and Beverage Services 350 Traditional Foodservice Pricing Methods 351 The Cost Against Cost-Based Foodservice Pricing 359 Applying Differential Pricing in Foodservices 364 Factors Affecting Value Perceptions in Foodservices 373 Chapter 11: Evaluation of Revenue Management Efforts in Food and Beverage Services 391 Food and Beverage Revenue Analysis 392 Examination of Revenue Sources 393 Measurement of Revenue Change 399 Evaluation of Revenue-Generating Efficiency 409 The Revenue Evaluation Process in Foodservices 420 Part IV: Revenue Management In Action 429 Chapter 12: Specialized Applications of Revenue Management 430 Characteristics of Organizations Applying Revenue Management 431 Service Industries Applying Revenue Optimization Strategies 440 Specialized Revenue Management Duties 441 Revenue Management and Destination Marketing 450 Chapter 13: Building Better Business 458 Keys to Building Better Business 459 Better Business Issues in Moderate to Strong Markets 472 Better Business Issues in Weak or Distressed Markets 480 Index 503

    15 in stock

    £88.16

  • Introduction to the Hospitality Industry

    John Wiley & Sons Inc Introduction to the Hospitality Industry

    10 in stock

    Book SynopsisReaders preparing to work in hospitality will enter a field that is quickly evolving. The rise of the global economy, ecotourism, internet commerce, and changing consumer demands are just some of the factors they will be dealing with in this exciting and dynamic industry.Table of ContentsPart 1. Perspectives on careers in hospitality 1 Chapter 1. The hospitality industry and you 3 Chapter 2. Forces affecting growth and change in the hospitality industry 33 Part 2. Food service 61 Chapter 3. The restaurant business 63 Chapter 4. Restaurant operations 103 Chapter 5. Restaurant industry organization : chain, independent, or franchise? 127 Chapter 6. Competitive forces in food service 159 Chapter 7. Issues facing food service 183 Chapter 8. On-site food service 213 Chapter 9. Lodging : meeting guest needs 257 Chapter 10. Hotel and lodging operations 293 Chapter 11. Forces shaping the hotel business 333 Chapter 12. Competition in the lodging business 367 Part 4. Travel and tourism 405 Chapter 13. Tourism: Front and center 407 Chapter 14. Destinations: Tourism generators 437 Part 5. Hospitality as a service industry 483 Chapter 15. The role of service in the hospitality industry 485

    10 in stock

    £76.90

  • The Complete Guide to Careers in Special Events

    John Wiley & Sons Inc The Complete Guide to Careers in Special Events

    10 in stock

    Book SynopsisThe Complete Guide to Careers in Special Events offers students real-world examples and strategies for identifying their best job in special events, securing that job, and developing resources and contacts to sustain career success. The author includes specific information on the necessary skills needed to be successful in this industry, and teaches students ways to best present this to potential employers, and concludes with networking advice and strategies to ensure career growth and success. Every event requires planning--and it starts with understanding the needs of your client. Finding a job is no different--it is its own special event, and following the same planning process can lead you to the job you desire!Table of ContentsChapter 1: Confirming Special Events as Your Career. Chapter 2: So Many Opportunities in the Special Events Industry. Chapter 3: What's So Special About the Special Events Industry? Chapter 4: Learning: In School and/or On the Job. Chapter 5: Skills That Make You Marketable. Chapter 6: Target Companies: Where to Find Opportunities. Chapter 7: Creating a Résumé and Writing the Cover Letter. Chapter 8: Effective Interviewing. Chapter 9: The Follow-Up. Chapter 10: Learning from the Best. Chapter 11: Life-Long Learning.

    10 in stock

    £55.05

  • Professional Event Coordination

    John Wiley & Sons Inc Professional Event Coordination

    Out of stock

    Book SynopsisA fully updated guide to the state-of-the-art guidelines, strategies, and new technologies in modern event planning A must-have resource for every event planner, manager, caterer, and student, this in-depth guide covers all aspects of the event planning process.Table of ContentsForeword—Andrew Walsh vii Series Editor Foreword—Dr. Joe Goldblatt, CSEP xi Preface xiii Dedication xviii Acknowledgments xix PART I ASSESSMENT 1 1 Anatomy of an Event 3 2 Creating the Event Plan 31 3 Developing the Event Site 59 4 Providing the Event Infrastructure 91 PART II ANTICIPATION AND ARRIVAL 121 5 Accommodating the Audience 123 PART III ATMOSPHERE 155 6 Coordinating the Environment 157 7 Fundamentals of the Production 189 PART IV ACTIVITY 219 8 Staging an Engaging Experience 221 9 Ancillary Programs 249 PART V APPETITE AND AMENITIES 277 10 Food and Beverage Operations 279 11 Making Event Memories 303 PART VI ADMINISTRATION 327 12 Safe Operations 329 13 Vendors and Volunteers 369 14 Knowledge Management 399 15 Sustainable Success 425 Appendix 1: Sample Client Interview Form 449 Appendix 2: Sample Change Order Form 456 Appendix 3: Sample Site Inspection Checklist 457 Appendix 4: Event “Survival” Kit 464 Appendix 5: References 466 Index 477

    Out of stock

    £65.55

  • Governing Fortune

    The University of Michigan Press Governing Fortune

    Out of stock

    Book SynopsisProvides an introduction to the American gaming landscape. This book summarizes the legal framework supporting the gaming industry and reviews the costs and benefits of casinos by showing how tax base and job growth vary widely with site-specific factors. It offers both regional and sector comparisons of the gaming industry.Trade ReviewGoss and Morse provide an outstandingly sound economic understanding of the function and place of casinos in American society, including essential heretofore unavailable grounding in the legal issues that the book accomplishes remarkably effectively. Moreover, this wealth of economic and legal information is transmitted in an engaging and readable manner. Scholarly, thoughtfully collected and authoritative, the book is of interest to any learner of the gambling industry, including students, civic activists, legislators, and scholars. - Earl Grinols, Baylor University ""In this book, Morse and Goss make important contributions to our understanding of the negative outcomes of the expansion of gambling in America."" - Jon Bruning, Nebraska Attorney General

    Out of stock

    £999.99

  • Governing Fortune

    The University of Michigan Press Governing Fortune

    Out of stock

    Book SynopsisProvides an introduction to the American gaming landscape. This book summarizes the legal framework supporting the gaming industry and reviews the costs and benefits of casinos by showing how tax base and job growth vary widely with site-specific factors. It offers both regional and sector comparisons of the gaming industry.Trade ReviewGoss and Morse provide an outstandingly sound economic understanding of the function and place of casinos in American society, including essential heretofore unavailable grounding in the legal issues that the book accomplishes remarkably effectively. Moreover, this wealth of economic and legal information is transmitted in an engaging and readable manner. Scholarly, thoughtfully collected and authoritative, the book is of interest to any learner of the gambling industry, including students, civic activists, legislators, and scholars. - Earl Grinols, Baylor University ""In this book, Morse and Goss make important contributions to our understanding of the negative outcomes of the expansion of gambling in America."" - Jon Bruning, Nebraska Attorney General

    Out of stock

    £999.99

  • Fast Food Nation

    Cengage Learning, Inc Fast Food Nation

    10 in stock

    Book Synopsis

    10 in stock

    £17.09

  • The Fundamentals of Sports Media and Sponsorship Sales Developing New Accounts

    20 in stock

    £28.79

  • Gastrophysics

    Penguin Putnam Inc Gastrophysics

    10 in stock

    Book Synopsis

    10 in stock

    £16.15

  • Managing Risk in Sport and Recreation

    Human Kinetics Publishers Managing Risk in Sport and Recreation

    Out of stock

    Book Synopsis

    Out of stock

    £999.99

  • £19.99

  • Chronicles of a Fashion Buyer

    Schiffer Publishing Ltd Chronicles of a Fashion Buyer

    Book SynopsisFashion is a business of smoke and mirrors, notorious for crushing the souls of most who dare to be part of the industry. Go on a global expedition with New York City-based fashion buyer, strategist, and consultant, Mercedes Gonzalez, as she learns that there is no glamour in fashion and that only cutthroat corporate espionage prevails. From politicking with blood diamond dealers and Russian kingpins to living in indigenous villages, she has relied on her street smarts and fear of her uncle in order to outwit the industry tyrants at their own game. The underdog becomes the overlord (at-large). You''ll want to grab a notebook for all the business (and life) tips this read has to offer. Advance warning, this book will convince you to become a proponent of child labor, an advocate of GMO, and a cynic of organic cotton.

    £20.69

  • Baseball in Baltimore The First Hundred Years

    Johns Hopkins University Press Baseball in Baltimore The First Hundred Years

    10 in stock

    Book SynopsisThe author presents a portrait of the players, managers, ballparks and games which shaped the history of America's national pastime in one of the country's oldest baseball towns. The history starts with the Excelsio's first game in 1859 and concludes with the city's return to the majors in 1954.Trade ReviewThe subject of 'Baseball in Baltimore' is old-time baseball, much of it the minor-league variety, and it treats that subject with all the thoroughness and affection it deserves... [Bready] loves the good old days, and here he reminds us that they really were good... He knows his baseball history inside out, and writes about it with ardor... The definitive book on a subject of enduring allure. -- Jonathan Yardley Washington Post The author of this beautiful book, James Hall (Jim) Bready, not only know more than anyone alive about Baltimore baseball in the the last half of the 19th and the first half of the 20th centuries. He probably also know more than most people about the political, social, economic, popular, and general history of Maryland, including-speaking metaphorically and otherwise-warts and all, where the bodies are buried and some stories that have never been published and probably never will be. -- John Goodspeed Easton Star DemocratTable of ContentsPrefaceChapter 1. The BeginningsChapter 2. The Lord BaltimoresChapter 3. Early-Times BaseballChapter 4. A Second Major, Even a ThirdChapter 5. Three Pennants in a RowChapter 6. Heroes of LegendChapter 7. Down from the TopChapter 8. New Century, New LeagueChapter 9. The High MinorsChapter 10. The Federal LeagueChapter 11. The Kid from Emory StreetChapter 12. The Endless-Chain ChampsChapter 13. Yea, Black Sox!Chapter 14. Yea, Elites!Chapter 15. Years of UnsuccessChapter 16. The Year of Double FoursChapter 17. The Road to the MajorsBy the NumbersSuggested Reading Index

    10 in stock

    £44.11

  • Lacrosse

    Johns Hopkins University Press Lacrosse

    15 in stock

    Book SynopsisLike the Bob Scott book on which it builds, this edition will soon become familiar to every serious student of the sport.Trade ReviewYou can consider this book a message to the outside world from the cosmic center of the sport... There have been lacrosse books before, but this is easily the best. Maryland Magazine The ultimate how-to guide. Baltimore SunTable of ContentsPrefacePart I: The Game and Its History1. The Game of Lacrosse2. A Brief History3. The Rules4. What Makes a PlayerPart II: Techniques and Tactics5. Fundamentals6. Individual Offense7. Team Offense8. Extraman Offense9. Individual Defense10. Team Defense11. Transition12. Man-Down Defense13. Goaltending14. Clearing15. Riding16. Face-offs17. DrillsPart III: Lacrosse at Johns Hopkins18. Building the Tradition, 1883–197419. The Modern Era, 1975–200020. Into the Twenty-first CenturyIndex

    15 in stock

    £55.00

  • Johns Hopkins University Press Motorcycle Evolution Design Passion

    Book SynopsisIn a survey that ranges from the late nineteenth-century pioneers like Gottlieb Daimler and Hildebrand & Wolfmuller to present-day manufacturers-Harley Davidson, Ducati, Honda, BMW, Aprilia, and Triumph-Walker sets each model within its historical context and outlines the main technological and stylistic innovations that make each bike unique.Trade ReviewCharts the design and engineering developments that shaped the modern motorcycles... even the mechanically maladroit can enjoy the copious images. -- Leo Carey New Yorker 2006 A worthy addition to anyone's moto library. -- Adrian Blake Toronto Sun 2006 Completely brilliant... one of the best books I've ever read on the evolution of motorcycles. Road Racer X 2006 If you're either a motorcycle enthusiast or a librarian catering to such, make it a point to consider Motorcycle: Evolution, Design, Passion. Bookwatch 2007 Lavishly produced. -- Carolyn Dougherty Journal of Transport History 2007 A 'picture book' with a great many excellent photographs... These photos alone make the book worth its price. -- David Reilly SAH Journal 2008

    £40.85

  • The Legends Club Dean Smith Mike Krzyzewski Jim

    Random House USA Inc The Legends Club Dean Smith Mike Krzyzewski Jim

    5 in stock

    Book SynopsisOn March 18, 1980, the Duke basketball program announced the hiring of Mike Krzyzewski, the man who would restore glory to the team. The only problem: no one knew who Krzyzewski was. Nine days later, Jim Valvano was hired by North Carolina State to be their new head coach. The hiring didn't raise as many eyebrows, but the two new coaches had a similar goal: to unseat North Carolina's Dean Smith as the king of college basketball. And just like that, the most sensational competitive decade in history was about to unfold. In the skillful hands of John Feinstein, The Legends Club captures an era in American sport and culture, documenting the inside view of a decade of absolutely incredible competition. Feinstein pulls back the curtain on the recruiting wars, the intensely personal competition that wasn't always friendly, the enormous pressure and national stakes, and the battle for the very soul of college basketball.

    5 in stock

    £17.10

  • The Case for Open Space

    Urban Land Institute,U.S. The Case for Open Space

    Book SynopsisExplores the benefits of private sector involvement in creating, maintaining, operating, and programming parks and open space - ranging from enhanced returns on investment for developers that include open space in their projects to improved community health outcomes.

    £12.95

  • Hildebolt Books Its in Therer

    Out of stock

    Book Synopsis

    Out of stock

    £999.99

  • The Underground Culinary Tour How the New Metrics

    Crown Currency The Underground Culinary Tour How the New Metrics

    10 in stock

    Book SynopsisThe Underground Culinary Tour is a high-octane, behind-the-scenes narrative about how the restaurant industry, historically run by gut and intuition, is being transformed by the use of data.   Sixteen years ago, entrepreneur Damian Mogavero brought together an unlikely mix of experts—chefs and code writers—to create a pioneering software company whose goal was to empower restaurateurs, through the use of data, to elevate and enhance the guest experience. Today, his data gathering programs are used by such renown chefs as Danny Meyer, Tom Colicchio, Daniel Boulud, Guy Fieri, Giada De Laurentiis, Gordon Ramsay, and countless others.   Mogavero describes such restaurateurs as the New Guard, and their approach to their art and craft is radically different from that of their predecessors. By embracing data and adapting to the new trends of today’s demanding consumers, these innovative chefs and owners do every

    10 in stock

    £21.60

  • KirkOthmer Chemical Technology of Cosmetics

    John Wiley & Sons Inc KirkOthmer Chemical Technology of Cosmetics

    10 in stock

    Book SynopsisEducating professionals and students about the chemistry, formulation technology, and related regulatory aspects of cosmetics and perfume Cosmetics and perfume comprise a multibillion-dollar global industry. Kirk-Othmer Chemical Technology of Cosmetics provides authoritative information on the substances and processes involved, including key product groups, ingredients, formulation technology, packaging, and regulatory topics in twenty-two articles. This resource makes sense of a vast group of consumer products designed to improve the health, cleanliness, and physical appearance of the human exterior. It identifies natural and synthetic ingredients and gives details on formulation of the product so that the cosmetic is safe, easy to use, and performs as described. Particular attention is paid to the technologies that have been developed to produce them, including emulsification, stick technology, powder blending, and aerosol technology. Packaging is also Table of ContentsPREFACE ixPART I PRODUCTS 11 Cosmetics 3Martin M. Rieger2 Soap 49Shiping Zhu, John G. Chambers, and Vijay Naik3 Hair Preparations 85Stanley Pohl, Joseph Varco, Paul Wallace, and Leszek J. Wolfram4 Perfumes 123William L. Schreiber5 Dentifrices 161Morton Pader6 Natural Cosmetics 171Darrin C. Duber-Smith, Yi Hsin Chang, Amy B. Olson, Azalea P. Rosholt, Anne Marie Api, Matthias Vey, Annie M. Ugurlayan, Viny Srinivasan, Eric Antignac, Esperanza Troyano, Donna Mcmillan, Katherine Sarlo, Lijuan Li, Rohan Wimalasena, James Flanagan, Mark Garrison, Nava Dayan, Brian E. Kilfoyle, Jenna L. Terebetski, Bozena B. Michniak-Kohn, Sonali Bose, Rajarajeswari Sivalenka, Mangathayaru Putrevu, Ina Schlenoff, Robin Choi, Stefan Gafner, Jacquelyn R. Villinski, Kan He, Marc Roller, and Jennifer K. SaxePART II INGREDIENTS 2057 Aroma Chemicals 207Michael Zviely8 Terpenoids 247Charles S. Sell9 Essential Oils 375K. Husnu Can BaSser and Fatih Demirci10 Citrus Oils and Essences 409Fereidoon Shahidi and Ying Zhong11 Lipids, Pharmaceutical and Cosmetic Use 427Ernesto Hernandez12 Fatty Acids and Derivatives from Coconut Oil 445Gregorio C. Gervajio13 Cosmeceutical Compounds from Marine Sources 483Thanh-Sang Vo, Dai-Hung Ngo, and Se-Kwon Kim14 Colorants for Foods, Drugs, and Cosmetics 501Daniel MarmionPART III FORMULATION TECHNOLOGY 54915 Emulsions 551Edward Kostansek16 Microemulsions 575John Klier17 Hydrogels 597Wensheng Cai and Ram B. Gupta18 Foams 631Arnaud Saint-James, Douglas J. Durian, and David A. Weitz19 Aerosol Technology 661John J. Sciarra and Christopher J. Sciarra20 Surfactants 681Tharwat TadrosPART IV REGULATORY 72721 Packaging, Cosmetics, and Pharmaceuticals 729Jack L. Rosette, John Yablonski, Sharon Mancuso, and Gaurav Kale22 Regulatory Agencies, Pharmaceuticals, Food, and Cosmetics 743Gary L. Yingling and Suzan OnelINDEX 759

    10 in stock

    £240.30

  • Advisory Leadership

    John Wiley & Sons Inc Advisory Leadership

    10 in stock

    Book SynopsisThrive in a changing industry by putting your people first Advisory Leadership is a practical and highly executable guide for financial advisors and finance professionals looking to thrive in today's changing financial services industry.Trade ReviewA third book I enjoyed reading this year, and also asked to blurb, is Greg Friedman s Advisory Leadership. Friedman is somewhat unique; he runs Private Ocean, an advisory firm in San Rafael, CA, and is also the founder of Junxure (and Junxure Cloud), a leading CRM software company that is at the forefront of automated practice management innovations. The book is essentially about creating a people-first culture in your office; the premise of the book is that you, as your firm s leader, have to be somewhat remarkable in order to create a culture where everybody pulls together and is passionate about what they do. You have to exhibit patience, honesty and integrity, compassion, respect, consistency and persistence, encouragement, and courage and each of those qualities gets its own chapter. The idea is that most of us fall short in one or more of these areas, but fortunately for us, they are not innate characteristics that you have to be born with, which means we can improve if we consciously try to become remarkable in seven dimensions. Advisory Leadership offers advice on how to hire into your firm s unique culture (with key interview questions); how to walk the walk of your firm s mission statement (including open and honest communication, but also collegiality with a sense of humor); how to truly care for your staff (Friedman calls them his most valuable clients); and the book also provides some contrasts between a me culture and a heart culture. There s a chapter on promoting personal growth in the staff, and another on how, procedurally, to reward firm-wide collaboration and a team mentality. Bob Veres, Inside InformationTable of ContentsForeword xi Preface xv Acknowledgments xix Introduction: Understanding Heart Culture: Making the Change 1 Chapter 1: Patience: Taking Your Time to Find the Right People 5 Next Gen Employees: Changing Values, Changing Culture 9 Taking Your Time during the Hiring Process 10 Four Steps to Hiring the Right Candidate 12 Benefits 21 Chapter 2: Honesty and Integrity: Speaking Openly and Walking the Walk 23 Overcommunicate Your Values and Philosophy 24 Considering Your Audience 28 The 55]38]7 Communication Formula 38 The Mehrabian Communication Model 38 What Is the Safe Space? 40 Resolving Conflict 42 Walking the Walk 43 Benefits 45 Notes 45 Chapter 3: Compassion: Unlocking the Secret to a People-First Culture 47 Morale and Profitability 52 Differentiating “Me” Culture from Heart Culture 53 Benefits 60 Notes 61 Chapter 4: Respect: Promoting Personal Growth, the Key to Inspiring Motivation 63 Helping Employees Explore What Motivates Them 68 Keeping Tabs 73 Benefits 77 Chapter 5: Persistence and Consistency: Maintaining Employee Relationships 79 Choose the Right Management Team 81 Don’t Wait for a Scheduled Meeting to Check In 82 Empower Individuals Regularly, Giving Them the Tools They Need to Succeed—Delegate 85 Plan Regular Off ]Site Events for Team Building 87 Benefits 99 Chapter 6: Encouragement: Rewarding Firm-Wide Collaboration and a Team Mentality 101 Reiterating Company Values 102 Creating Individual Opportunities 103 Rewarding Teamwork through the Compensation Structure 104 Keeping People Accountable—Even Yourself 108 Holding a Biannual Retreat 112 Benefits 115 Chapter 7: Courage: Reshaping Your Company’s DNA to Establish Heart Culture 117 Assessing Your Team’s Individual Strengths and Opportunities 123 Anticipating Growing Pains—Lots of Them 126 Recognizing Culture Killers and How to Avoid Them 129 Rolling Up Your Sleeves and Getting Involved 135 Benefits 139 Note 139 Chapter 8: Implementing Heart Culture in Your Firm: Get Started Today, Not Tomorrow 141 Afterword 145 References 149 About the Author 151 Index 153

    10 in stock

    £20.69

  • Salmon Wars

    St Martin's Press Salmon Wars

    3 in stock

    Book SynopsisA Pulitzer Prize-winning correspondent and a former private investigator dive deep into the murky waters of the international salmon farming industry, exposing the unappetizing truth about a fish that is not as good for you as you have been told.A decade ago, farmed Atlantic salmon replaced tuna as the most popular fish on North America's dinner tables. We are told salmon is healthy and environmentally friendly. The reality is disturbingly different.In Salmon Wars, investigative journalists Douglas Frantz and Catherine Collins bring readers to massive ocean feedlots where millions of salmon are crammed into parasite-plagued cages and fed a chemical-laced diet. The authors reveal the conditions inside hatcheries, where young salmon are treated like garbage, and at the farms that threaten our fragile coasts. They draw colorful portraits of characters, such as the big salmon farmer who poisoned his own backyard, the fly-fishing activist who risked everythi

    3 in stock

    £15.29

  • Covert Cows and ChickFilA

    Thomas Nelson Publishers Covert Cows and ChickFilA

    10 in stock

    Book SynopsisThe longtime chief marketing officer for Chick-fil-A tells the inside story of how the company turned prevailing theories of fast-food marketing upside down and built one of the most successful and beloved brands in America.

    10 in stock

    £19.00

  • Selling the Amish

    Johns Hopkins University Press Selling the Amish

    20 in stock

    Book SynopsisTourists may want a life uncomplicated by technology, but would they be willing to drive around in horse-drawn buggies in order to achieve it?Trollinger's answers to important questions in her fascinating study of Amish Country tourism are sure to challenge readers' understanding of this surprising cultural phenomenon.Trade ReviewMillions of people (this reviewer included) visit Ohio's Amish country, but few consider the penetrating insights Trollinger raises... Following an excellent review of Amish history and belief, she looks at what tourists find when they 'connect' with the plain people... A great book! Choice Trollinger begins Selling the Amish with a praiseworthy overview of Amish history. She enriches her analysis with theories and concepts of tourism: consumer culture, preservation, authenticity, social drama, commemoration, and exotic encounters. -- Steven D. Reschly Indiana Magazine of History The book is highly readable and well documented, making it accessible to students and useful to scholars and those interested in Amish studies. -- Diane Zimmerman Umble Journal of Mennonite Studies Susan Trollinger... covers many Amish Country themes that reveal much about tourists and their ideas of the Amish in her book Selling the Amish: The Tourism of Nostalgia... She makes the book accessible to a general audience by writing both as a tourist and as an academic. -- Caroline Brock H-Net ReviewsTable of ContentsAcknowledgmentsIntroduction1. Who Are the Amish?2. Tourism in Amish Country3. Time and Gender in Walnut Creek4. Technology and Innocence in Berlin5. Ethnicity and Performance in Sugarcreek6. Nostalgia and the Power of Amish WitnessNotesBibliographyIndex

    20 in stock

    £45.50

  • The Farmers Game

    Johns Hopkins University Press The Farmers Game

    15 in stock

    Book SynopsisVaught's deeply researched exploration of baseball's rural roots helps explain its enduring popularity.Trade ReviewThis highly readable book makes clear that rural baseball has always been every bit as central to the American experience as has its metropolitan counterpart. Choice The author has opened a window onto a rich area of exploration and understanding in rural history and into the complex relationships between Americans and baseball. -- Jim McCabe Association for Living History, Farm, and Agricultural Museums A refreshing and thoughtful addition to the history of baseball. -- September 2013, George Kirsch Journal of American History While baseball thrives on statistics, this book is an absorbing read not for the numbers... but for the social and historical issues it brings to the forefront. -- Bob D'Angelo The Tampa Tribune Vaught's book is a masterwork... What makes this book particularly noteworthy is the author's rich knowledge of America's agricultural past. That alone is worth the price of admission. -- Roger I. Abrams American Historical Review For those interested in baseball's place in local history, whether in rural or regional terms, this is an extraordinarily good book. -- Benjamin G. Rader Annals of Iowa A solidly researched and well-written piece of history, one that fills a large void in our understanding of baseball's significant role in American life, particularly away from the big city lights... Baseball enthusiasts should find this book of interest, and university instructors of U.S. cultural history courses could use chapters as supplementary reading. -- Thomas Saylor Minnesota History The Farmers' Game would enhance any academic library's sports history collection... The Farmers' Game can be group with the works of Jules Tygiel as clear-eyed analyses of how the sport and its historical context illuminate each other. -- Chistopher DeRosa New York History The Farmers' Game is a sympathetic yet straightforward account of a pastoral game. Periods of prosperity and famine have always come to farmers as regularly and unexpectedly as streaks have to batters, though the stakes are almost never as high for the player. For its pointing out the symmetry in those alternately joyful and grievous experiences, and for much else, we are indebted to David Vaught's excellent book. -- Chris Beneke Journal of Southern History A critical, well-researched, and well-written analysis of the relationship between agrarian American and baseball. -- Joel S. Franks NINE: A Journal of Baseball History and Culture Provocative. -- Daniel Borus Reviews in American HistoryTable of ContentsAcknowledgmentsIntroduction: Abner Doubleday and Baseball's Idol of Origins1. Playing Ball in Cooperstown in the Formative Years of the American Republic2. Baseball and the Transformation of Rural California3. Multicultural Ball in the Heyday of Texas Cotton Agriculture4. The Making of Bob Feller and the Modern American Farmer5. The Milroy Yankees and the Decline of Southwest Minnesota6. Gaylord Perry, the Spitter, and Farm Life in Eastern North CarolinaEpilogue: Vintage BallNotesEssay on SourcesIndex

    15 in stock

    £33.88

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