Business communication, etiquette and presentation Books
Bloomsbury Publishing PLC Give Great Presentations
Book SynopsisEssential reading for anyone who has been asked to make a presentation, including advice on speech, using visuals, audience engagement, and how to deal with presenting online.Speaking in front of other people can be daunting if you''ve never had a lot of practice. Even if you know your stuff, it can be hard to get everything together in time, look confident, speak clearly, and get your message across well. And that''s before you consider things like presenting online or hosting a Zoom conference.This practical book contains a self-assessment quiz, step-by-step guidance, top tips, common mistakes and advice on how to avoid them, summaries of key points, and lists of the best sources of further help. At the same time, it comes with strategies to help you cope if things don''t go to plan, and special sections on how to manage nerves and boost your message with your body language. Give Great Presentations is full of advice on how to prepare and deli
£8.99
Pan Macmillan How To Speak With Confidence in Public
Book SynopsisPeople buy people, which means that managing our presence and profile is critical. We are constantly meeting and speaking to people who are short of both time and attention. By exploring the concepts of energy (to increase presence) and story structure (to bring content alive and make it concise, accessible and memorable), Edie Lush and Charlotte McDougall offer a practical guide for beating nerves and building the foundation for real self-awareness and confidence.How To Speak With Confidence in Public will help you build your presence and profile and explore techniques to help you present yourself, your personality and your messages in a confident, personable and compelling way - wherever you are and whoever you are talking to. What you'll learn - A heightened awareness of what effective and engaging communication looks and sounds like.- Practical techniques to immediately help you come across with more confidence and authority.- A practical methodology to help you prepare and structure your content and bring it to life.- Nerves: how they can affect us, and what to do about it!Table of ContentsChapter - 1: Introduction Chapter - 2: Dynamic energy Chapter - 3: Telling the story Chapter - 4: The science behind this stuff Chapter - 5: Preparing for an interview Chapter - 6: Case study: the job interview Chapter - 7: The Big Speech Chapter - 8: The body is wired for images Chapter - 9: Case study: the Big Speech Chapter - 10: How to start - and end - strong Chapter - 11: Case study: pitching for business Chapter - 12: Conclusion Section - i: Author's Note Acknowledgements - ii: Acknowledgements Index - iii: Index
£8.54
Harvard Business Review Press HBR's 10 Must Reads on Communication, Vol. 2
Book SynopsisIs your message getting through? The right communication tactics can motivate your people—and fuel your business.Get more of the ideas you want, from the authors you trust, with HBR's 10 Must Reads on Communication (Vol. 2). We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you get your message across—whether you're speaking face-to-face or connecting with someone across the world.With insights from leading experts including Erin Meyer, Heidi Grant, and Douglas Stone, this book will inspire you to: Power your organization through conversation Unlock value in your organization by asking better questions Improve your ability to give—and receive—advice Achieve better outcomes in cross-cultural negotiations Create smart, effective data visualizations Spark collaboration, learning, and innovation using digital tools This collection of articles includes: "Leadership Is a Conversation," by Boris Groysberg and Michael Slind; "The Surprising Power of Questions," by Alison Wood Brooks and Leslie K. John; "A Second Chance to Make the Right Impression," by Heidi Grant; "The Art of Giving and Receiving Advice," by David A. Garvin and Joshua D. Margolis; "Find the Coaching in Criticism," by Sheila Heen and Douglas Stone; "Visualizations That Really Work," by Scott Berinato; "What Managers Need to Know About Social Tools," by Paul Leonardi and Tsedal Neeley; "Be Yourself, But Carefully," by Lisa Rosh and Lynn Offermann; "How to Preempt Team Conflict," by Ginka Toegel and Jean-Louis Barsoux; "Getting to Si, Ja, Oui, Hai, and Da," by Erin Meyer; and "Cultivating Everyday Courage," by James R. Detert.HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.
£16.14
Harvard Business Review Press HBR's 10 Must Reads on Performance Management
Book SynopsisPerformance management is changing. Adapt your approach along with it.For decades, performance management has been seen as an annual chore by managers and HR departments alike. But this process is changing, and there are ways to make it more effective at all levels of your organization.If you read nothing else on performance management in your organization, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you make your process more adaptable, conduct better feedback conversations, and encourage the growth of your employees.This book will inspire you to: Learn where current performance management processes are falling short Overcome organizational bias to evaluate performance fairly Sculpt employees' jobs to meet their skill sets and interests Boost collaboration by aligning goals across functions Use people analytics ethically and transparently Help your people identify and use their strengths This collection of articles includes "The Performance Management Revolution," by Peter Cappelli and Anna Tavis; "Reinventing Performance Management," by Marcus Buckingham and Ashley Goodall; "Getting 360-Degree Feedback Right," by Maury A. Peiperl; "The Set-Up-to-Fail Syndrome," by Jean-François Manzoni and Jean-Louis Barsoux; "Job Sculpting: The Art of Retaining Your Best People," by Timothy Butler and James Waldroop; "Performance Management Shouldn't Kill Collaboration," by Heidi K. Gardner and Ivan Matviak; "The Happy Tracked Employee," by Ben Waber; "Don't Let Metrics Undermine Your Business," by Michael Harris and Bill Tayler; "Numbers Take Us Only So Far," by Maxine Williams; "Managers Can't Do It All," by Diane Gherson and Lynda Gratton; and "Creating Sustainable Performance," by Gretchen Spreitzer and Christine Porath.HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.
£32.40
Transworld Publishers Ltd Truth: 13 Reasons To Question Everything You Are
Book Synopsis_________________'Macdonald zeros in on the slipperiness of factuality, offering an array of case studies from the worlds of history, commerce and – of course – politics.' New York Times True or false? It’s rarely that simple.There is always more than one truth in every story. Eating meat is nutritious but it’s also damaging to the environment. The Internet disseminates knowledge but it also spreads hatred. As communicators, we select the truths that are most useful to our agenda.We can select truths constructively to inspire nations, encourage children, and drive progressive change. Or we can select truths that give a false impression of reality, misleading people without actually lying. Others can do the same, motivating or deceiving us with the truth. In Truth, communications strategy expert Hector Macdonald explores how truth is used and abused in politics, business, the media and everyday life. Combining great storytelling with practical takeaways and a litany of fascinating, funny and insightful case studies, Truth is a chilling and engaging read about how profoundly our mindsets and actions are influenced by the truths that those around us choose to tell.For fans of Factfulness, A Field Guide to Lies and Statistics and The Art of Thinking Clearly, a fascinating dive into the many ways in which ‘competing truths’ shape our opinions, behaviours and beliefs.Trade ReviewMacdonald zeros in on the slipperiness of factuality, offering an array of case studies from the worlds of history, commerce and – of course – politics. * New York Times *The merit of Hector Macdonald’s Truth is precisely that it forces us to remember how few claims can be definitively established as beyond dispute * Washington Post *In a time when truth is under assault, Hector Macdonald is here to defend it. He offers clear-eyed, compelling guidelines for becoming a more accurate consumer and producer of information. * Adam Grant, New York Times bestselling author of ORIGINALS and OPTION B with Sheryl Sandberg *Delightful… beautifully explores the truth that truth can look very different to different people. -- Matt Ridley, author of Genome and The Red QueenNo one can tell the whole truth in all its glory. Hector Macdonald's Truth explores how communicators spin reality, whether in the name of clarity or skullduggery. Macdonald is a deft guide to a topic that could not be more timely. -- William Poundstone, author of Are You Smart Enough to Work at Google?Engrossing -- Caroline Sanderson * The Bookseller *As an expert on choice, I’ve long believed that our choices define who we are. This book explores the ways in which the decision to tell the truth is a choice that uniquely shapes who we are. While it’s easy to assume that the act of lying is more complicated one than telling the truth, the choice to tell the truth can be equally, if not far more complex.This book is not simply about telling the truth, but rather a guide to navigate the tough decisions that lead to truth. -- Sheena Iyengar, author of The Art of ChoosingAn engaging primer in critical thinking, Truth will enable you to defend yourself against fake news, from bots on Twitter to loudmouths on cable television. Read the book attentively and from then on you'll be carrying the most important concealed weapon of all: an informed mind. -- Peter Robinson, former White House speechwriterA fascinating look at how such an abstract concept can be shaped to many purposes, the ethics of bending the truth, and what consumers can do to analyze the innumerable truths presented to us. * Booklist *A useful, commonsensical framework for making reasonable, responsible, and effective decisions. * Publishers Weekly *Ultra-timely...perfect for our fake news era * Inc. *With the phrase ‘fake news' dominating the conversation in 2017, Hector Macdonald's Truth feels like timely reading. Drawing from examples including the infamous Brexit bus and the way the Texas Department of State Health Services spread misinformation to pregnant women, the author asks whether it is ever morally acceptable for marketers to lie? It also looks at how consumers can protect themselves from misleading truths. * Marketing Week - Recommended Reading *Illuminating, judicious and lucid ... It will surely change the way you read the news and see the world. -- Patrick West * Catholic Herald *
£9.49
Profile Books Ltd Everything I Know about Life I Learned from
Book SynopsisIn the beginning was the Word. Now there's PowerPoint. It's used for weddings, warfare and webinars, for literature, lessons and law. And, of course, to tell everyone that Q4 is going to be a lot more challenging than Q3. PowerPoint is probably the most successful piece of software in history - but do you know who invented it? Or why it's banned in American courtrooms? Or which Pulitzer Prize-winning novel has a chapter entirely in PowerPoint? At its heart, PowerPoint is about presentation, theatre and culture. About how to think, create and persuade. And it's hated and loved in equal measure for reasons that tell us a lot about power and who gets to say what where. All of life is somewhere in a PowerPoint slide. Come inside to find out why.Trade ReviewThis book is giddy with the joy of communication. A love letter to language ('Use a little alliteration', page 159) -- Stuart Heritage
£13.49
Practical Inspiration Publishing Getting On: Making work work
Book SynopsisYou’ve come this far… How do you move your career forward from here?Once you reach middle to senior level in your profession, you require different skills to allow you not only to carry out your day-to-day role effectively and positively, but to also continue your career progression and fulfil your potential.Simply being technically proficient and having expert knowledge isn’t enough any more. You need to develop other capabilities related to communicating, engaging with others and dealing with every professional scenario effectively and confidently.This book will help you master these skills to successfully navigate your current role and prepare for your next, so that you can increase your job satisfaction and progress your career.Joanna Gaudoin helps bright, knowledgeable people with great technical skills and experience improve their non-technical skills, so they progress their careers and boost their firm’s performance. She has run her business for over a decade and has worked with thousands of people, both individually and in groups. Now she wants to help YOU stand out and develop the skills you need to succeed.Trade ReviewI now look at the day to day running of my business very differently. A must read for any management team. * Amazon *This book is well worth a read. Love the section on personal branding - so important! * Amazon *I would encourage anyone, at any point in their career, even if senior, to read this book. You’ll be surprised about how the seemingly small things you’re doing (or not!) have a huge impact on how you are perceived and how you are managing your career. * Amazon *This is a rare, comprehensive and very readable resource to help you with understanding yourself, the sometimes confusing world of work relationships and how to approach things differently. * Amazon *Table of ContentsTable of ContentsAbout this book Section 1 - It all starts with you Chapter 1 – You can’t help but impact others Chapter 2 – What you wear matters Chapter 3 – The power of body language Chapter 4 – What you say and how Chapter 5 – Managing yourself in the time you have Section 2 – The relationships you need Chapter 6 – The Foundations of great relationships Chapter 7 – Internal Relationships Chapter 8 – Building external relationships Chapter 9 – Common people challenges Section 3 – Professional scenarios Chapter 10 – Online Presence Chapter 11 – Meetings & Presentations Chapter 12 – Day-to-Day Communication Chapter 13 – Changing roles Conclusion
£14.24
Cornerstone Messengers: 8 Ways to Get Heard
Book Synopsis____________________________Why can some people effortlessly command the attention of everyone in the room?What makes some individuals seem immediately credible and others appear inherently untrustworthy?And how is it that precisely the same idea can be enthusiastically embraced or roundly rejected depending on who has put it forward?When we talk to others, we assume that they are carefully weighing our words and arguments. But these are far from being the only factors that hold sway.In this groundbreaking new book, bestselling behavioural scientists Stephen Martin and Joseph Marks explore the eight powerful human traits that help determine whether what we have to say gets heard or lands on deaf ears. They show how seemingly irrelevant details about our demeanour influence others’ responses. They explain how trust is won, even when it may not be deserved. They show how the most trivial of signals – like the shape of our face, the shoes we wear or the car we drive – can influence how people respond to us.And in a world of uncertainty and fake news they demonstrate how, increasingly, the Messenger is the Message.‘Some books make us better citizens. Others make us better at our jobs. This amazing book does both!’Dan Pink, author of When, Drive and To Sell is Human____________________________‘A tour de force. Timely and thoroughly researched.’Professor Robert Cialdini, author of Influence and Pre-suasion‘Messengers is engaging, informative and entertaining. It will change the way you think about who you follow and take advice from. But why would you listen to me? Read their book to find out.' Professor Tali Sharot, author of The Optimism Bias and The Influential Mind'A powerful, profoundly illuminating exploration of one of the most important subjects of our time. Martin and Marks have a terrific talent for combining evidence and research with lively and vivid writing. Trust these messengers!'Cass R. Sunstein, Robert Walmsley University Professor, Harvard University, and author of Conformity'Fascinating'The Economist'Zeitgeisty'Financial Times, Business Book of the Month'Messengers is a crucial reminder that the messenger is as important as the message. Superficial indicators count.'PR WeekTrade ReviewSteve Martin’s and Joe Marks’ Messengers is engaging, informative and entertaining. It will change the way you think about who you follow and take advice from. But why would you listen to me? Read their book to find out. -- Professor Tali Sharot, author of THE OPTIMISM BIAS and THE INFLUENTIAL MINDA tour de force. Timely and thoroughly researched.A powerful, profoundly illuminating exploration of one of the most important subjects of our time. Martin and Marks have a terrific talent for combining evidence and research with lively and vivid writing. Trust these messengers!A timely book * Evening Standard *A crucial reminder that the messenger is as important as the message * PR Week *
£9.99
Exisle Publishing Being You: How to Build Your Personal Brand and
Book SynopsisBeing You teaches you everything you need to know about personal branding. A personal brand tells the world about who you are as a human being personally and professionally. It''s about authenticity and is derived exclusively from your mind, your heart, your values, your passions, and what you believe to be true at the core of your personal and professional self. That''s why it''s unique - because it begins with and is created from you. Whether you are the leader of an organization or team, engaged in creative work, in transition and changing your job, searching for a new career, going for a job interview, giving an important speech or presentation, wanting to network more effectively, or lobbying for a public position, this book will provide you with the toolkit to develop a confident personal brand. Being You shows you how to communicate your business and increase your brand awareness, both face to face and on digital platforms, including a comprehensive social media strategy. It provides practical tips to reach your target audience and land your message, while sharing the secrets of some of the world''s biggest personal brands - from Oprah Winfrey to Roger Federer - on how they grew their audiences and achieved success. It''s practical, authoritative, inspirational and illustrated with stories and case studies based on Maggie''s own international work and experience.
£12.34
Marshall Cavendish International (Asia) Pte Ltd ValueWeb: How Fintech Firms are Using Mobile and
Book SynopsisThe next generation internet, the Internet of Things, cannot work without an Internet of Value. The Internet of Value or ValueWeb, for short allows machines to trade with machines and people with people, anywhere on this planet in real-time and for free. The problem is that our old system cannot work that way, as it takes days to process and costs a fortune. Using a combination of technologies from mobile devices, wearables and the bitcoin blockchain, fintech firms are building the ValueWeb regardless. What does that mean for financial institutions, governments and citizens? This book provides the answers. Chris Skinner one of the most authoritative voices on FinTech anywhere has provided us another timely and thoughtful look into the fascinating convergence of technology, e-commerce, and finance that is changing the world. - Seth Wheeler, Former Economics Advisor to the US President and The White House Skinner's ValueWeb is a sweeping and well-researched analysis of the big technology trends that will shake the windows and rattle the walls of the industry -Don Tapscott, Best Selling Author This book will be an invaluable read for all interested in the way business works.- Sir Roger Gifford, Former Lord Mayor of LondonBest insight into money in the 3rd industrial revolution, aka the digital revolution, you will read.-Lawrence Wintermeyer, CEO Innovate FinanceThis is another must-read, not only for those interested in the world of FinTech, but anyone wanting to get a glimpse of a future where monetary and non-monetary transfers occur instantaneously across mobile and digital networks.-Jim Marous, The Financial Brand/Digital Banking ReportChris has a great eye for the case studies and practical examples of innovation that help you to really reflect on where banking is going.-David Birch, Director Consult Hyperion
£15.99
Scribe Publications Writing for Busy Readers: communicate more
Book SynopsisWe were all taught the fundamentals of writing well in school. But how do we write effectively in today’s hyper-interactive world? When The Elements of Style and On Writing Well were published in 1959 and 1976, the internet hadn’t been invented. Since then, there has been a radical transformation in how we communicate. The average adult receives over 100 emails and tens of text messages each day. With all this correspondence, gaining a busy reader’s attention is now a competition. Todd Rogers and Jessica Lasky-Fink, both behavioural scientists, offer practical writing advice you can use today. They begin by outlining cognitive facts about how busy people read, then detail six research-backed principles for effective writing: Use fewer words Lower the reading level Use formatting judiciously Make the purpose clear for skimmers Emphasise value for readers Make responding as easy as possible. Including many examples, a checklist, and other tools for the most effective writing, this handbook will make you a more effective communicator. Rogers and Lasky-Fink bring conventional ideas about text-based communication into the 21st century’s radically transformed attention marketplace.Trade Review‘Rogers and Lasky-Fink’s research has fascinated me for a long time — and one of the reasons it’s so great is because their writing is so readable. This book is an explanation about how to transform your own everyday writing so that it is easier to read, easier to write — and more likely to make a real difference in the world.’ -- Charles Duhigg, author of bestsellers The Power of Habit and Smarter Faster Better‘Amazing. The best book ever written on effective writing. It will change your life — and make the world a better place.’ -- Cass R. Sunstein, Harvard University, co-author of Nudge‘This book is a home run. It will teach readers the science of getting people to read and respond to messages. What could be more practical than that? This book will be a must read for everyone who communicates in writing … And I cannot imagine a better pair of authors for this book either.’ -- Robert Cialdini, author of international bestseller Influence: the psychology of persuasion‘I wish this book had existed earlier in my career, because it would have saved me from countless mistakes and wasted hours. Todd Rogers and Jessica Lasky-Fink show how effective writing makes life and work easier, more pleasant, and more productive. Read it today and you will write better tomorrow.’ -- Arthur C. Brooks, Harvard Kennedy School and Harvard Business School, author of From Strength to Strength‘However skilled a writer you are, the insights and tools presented here will make you better. The techniques speak to both courtesy and strategy: respect readers’ time, understand their needs and you’ll gain their focus and trust. Grounded in research but designed for impact.’ -- Nancy Gibbs, Edward R. Murrow Professor of Practice of Press, Politics and Public Policy at Harvard University, former managing editor of TIME, author of The Presidents Club‘Indispensable! This actionable, evidence-based guide will help you unleash the power of effective writing. Witty, well-organised, and imminently useful, Writing for Busy Readers is a gem. You’ll never craft a subpar email, text, or memo again.’ -- Katy Milkman, Wharton School, University of Pennsylvania, author of How to Change‘Inspiring and practical in equal measure and successfully shows the profound difference that effective written communication can make. The contest for people’s attention is fierce but we’ve all got a better chance with this book as our guide.’ -- Ros Atkins * BBC News *‘Science-based tips to help you cut through the noise and reach readers. This is a helpful guide to achieving your communication goals.’ -- Viorica Marian, Northwestern University, author of The Power of Language‘Cost: £17 and three hours of time. Benefit: Hundreds of hours of your time and thousands of hours of the time of others. Conclusion: Good deal.’ -- Max Bazerman, Harvard Business School, author of Complicit‘This book won’t just make you a better writer — it will turn you into a more effective communicator. Writing for Busy Readers is a surprisingly captivating guide to conjuring words that captivate people. Move over, AI: this is the ultimate guide to sharpen every meaningful message you craft.’ -- Adam Grant, #1 New York Times bestselling author of Think Again and Hidden Potential, and host of the TED podcast Re:Thinking‘Genius! A succinct, sage guide to writing effectively — and the only one I know of that is grounded in evidence of what really works.’ -- Angela Duckworth, University of Pennsylvania, Founder and CEO of Character Lab, and author of Grit‘[A] useful handbook on how to efficiently get one’s point across, whether in an email, work memo, or social media post … The thoughtful advice is pragmatic and the prose fittingly concise and straightforward. It’s Strunk & White for the internet age.’ * Publishers Weekly *
£15.29
HarperCollins Publishers Inc Magic Words
Book SynopsisTrade Review“Words have power – learn to use them to your advantage and watch your career and life change radically! Packed with practical advice and the latest research, Magic Words is the guide you need to hone your words to persuade, sell, and create the life you want.” — Dr. Marshall Goldsmith, Thinkers50 #1 Executive Coach and New York Times bestselling author of The Earned Life, Triggers, and What Got You Here Won’t Get You There. Magic Words is astonishing. It delivers an array of tips on how to become a better persuader along with fresh insights into the science of language. This book will fundamentally change how you speak, how you listen, how you write—and maybe even who you are. — Daniel H. Pink, number one New York Times bestselling author of To Sell Is Human, The Power of Regret, and Drive This book changed how I speak. It’s mind-blowing to see real, scientific research and data that illustrates how we can persuade others, deepen social connections, and increase our impact. Jonah Berger’s research combined with his crisp storytelling style is sure to turn this book into a modern classic in behavioral science. — Guy Raz, podcast host and creator of How I Built This, Wisdom from the Top, The Great Creators, and Wow in the World I am grateful to be one of the many who have learned from this master teacher. — Jim Collins, author of Good to Great and coauthor of Built to Last A riveting read on how the words we use shape the impact we have. Jonah Berger has a knack for making science sparkle, and he doesn’t just tell you how to write and speak more persuasively—he shows you. — Adam Grant, number one New York Times bestselling author of Think Again and host of the TED podcast Re:Thinking There’s a difference between being right and being effective. And a few words make all the difference. If you want to be more persuasive, read this book. — Scott Galloway, New York Times bestselling author of Adrift and The Four "Language so surrounds us that, sometimes, we forget it’s there. But there are some words that have more power. Magic Words shows us how to use them." — Charles Duhigg, author of bestsellers The Power of Habit and Smarter Faster Better
£21.25
John Wiley & Sons Inc Visual Meetings
Book SynopsisUse eye-popping visual tools to energize your people! Just as social networking has reclaimed the Internet for human interactivity and co-creation, the visual meetings movement is reclaiming creativity, productivity, and playful exchange for serious work in groups.Trade ReviewPraise for Visual Meetings “David Sibbet is the father of visual facilitation. This book finally lets us see meetings as he sees them—as eye-opening opportunities to discover what people really think. David’s approach to visually recording and visually facilitating meetings will help you become a better meeting leader and participant, see a whole new side of business—and a whole new side of yourself.” –Dan Roam, author of The Back of the Napkin “I have experienced the transformative power of David’s pioneering visual methods and tools. Open this book and you will get a clear vision of collaboration in the future—groups inspired and energized, tapping into their collective wisdom to create sustainable solutions: the global brain at work.” –Meryem Le Saget, Meryem Le Saget Consulting, Paris “David Sibbet is a genius. Buy this book, and study it, not only for better meetings, but for better organizations, better teams, and a better future.” –Alan M. Webber, co-founder of Fast Company magazine “This amazing book shows you how visualization can bring clarity to the growing complexity around us.” –Bob Johansen, Distinguished Fellow, Institute for the Future “This book is like David’s workshops—fun and fruitful. Time and again, I have seen the principles and processes described in this book yield a rich harvest among audiences in Singapore.” –Dawn Yip, Soulbreath Consulting Singapore “Visual Meetings is an elegant and immensely practical guide to transforming group productivity. It provides novices with a fast start to making the most of scarce group time.” –Paul Saffo, Technology Forecaster Visiting Scholar, Stanford Media-X Network “’What If Meetings Were Really Fun AND Productive?’ Can you imagine? Visual meetings master David Sibbet has done it—put all the competency, wisdom, language, technique, resources, tools, everything you need in one delightful book?” –Robert E. Horn, author of Visual Language: Global Communication for the 21st Century Table of ContentsIntroduction xiThe Power of Visual Meetings I: Just Imagine What if Meetings Were Really Fun AND Productive? 1 1. Visualization is Worth 80 IQ Points 3Tapping Energy, Intelligence, & Creativity 2. Everybody Knows Graphic Language 19It’s Gesture with a Pen 3. Four Easy Ways to Get Started 37Personal Visualization, Napkins & Flipcharts, Graphic Templates, & Getting Others to Draw II: Engaging Groups & Building Rapport Why Visual Listening is So Compelling (and Easy!) 51 4. Getting People Involved 53Using Pictures to Interact 5. Presentation without PowerPoint 69Simple Drawings & Graphic Templates 6. Consulting & Selling with Graphics 81Drawing Out Customer Interests 7. Hands-On Information 89Sticky Notes & Dot Voting 8. Using Images & Interaction 97Collage & Picture Cards III: Graphics for Visual Thinking Mapping Ideas & Finding Key Patterns 107 9. Group Graphics 109Seven Ways to Write on the Wall 10. Problem Solving 133Getting Unstuck & Thinking around Corners 11. Storyboarding & Idea Mapping 147How Innovators & Designers Work 12. Visual Planning 157Using Graphic Templates to See the Big Picture 13. Multiple Meetings & Gallery Walks 173Making Sense of Things over Space & Time 14. Digital Capture 183Extending Your Meeting with Visual Documentation 15. Visualizing at a Distance 189Using Tablets in Web Meetings IV: Graphics for Enacting Plans Visuals for Teams, Projects, & Getting Results 195 16. Supporting Team Performance 197Visualizing Goals, Roles, & Action Plans 17. Decision-Making Meetings 205Aligning on Agreements & Getting Commitments 18. Project Management Meetings 209Mapping Progress with Pictures 19. Facilitating Innovation & Change 215Playing with Prototypes 20. Training & Workshops 223Leveraging Action Learning V: Seeing It All Come Together Tools for the Seriously Hooked 229 21. The Path to Visual Competency 231Learning from the Groups You Lead 22. The Future is Visible Now! 237Seeds of a Real Revolution in Meetings 23. Resources & Networks 247Grove Tools, Web Resources, Bibliography Index 255
£19.54
Little, Brown Book Group We Need to Talk
Book SynopsisTake a moment to consider how many outcomes in your life may have been affected by poor communication skills. Could you have gotten a job you really wanted? Saved a relationship? What about that political conversation that got out of hand at a dinner party? How is it that we so often fail to say the right thing at the right time?In her career as an NPR host, journalist Celeste Headlee has interviewed hundreds of people from all walks of life, and if there''s one thing she''s learned, it''s that it''s hard to overestimate the power of conversation and its ability to both bridge gaps and deepen wounds. In We Need to Talk, she shares what she''s learned on the job about how to have effective, meaningful, and respectful conversations in every area of our lives.Now more than ever, Headlee argues, we must begin to talk to and, more importantly, listen to one another - including those with whom we disagree. We Need to Talk gives readers ten simple tools to help facilitate better conversations, ranging from the errors we routinely make (put down the smart phone when you''re face to face with someone) to the less obvious blind spots that can sabotage any conversation, including knowing when not to talk, being aware of our own bias, and avoiding putting yourself in the centre of the discussion.Whether you''re gearing up for a big conversation with your boss, looking to deepen or improve your connection with a relative, or trying to express your child''s needs to a teacher, We Need to Talk will arm you with the skills you need to create a productive dialogue.
£14.24
John Wiley & Sons Inc Cool Infographics
Book SynopsisMake information memorable with creative visual design techniques Research shows that visual information is more quickly and easily understood, and much more likely to be remembered. This innovative book presents the design process and the best software tools for creating infographics that communicate.Trade ReviewThis book explains how to create infographics that successfully communicate their message. (Talk Business, January 2014) "Cool Infographics is a mix of inspiration, instruction and education." (ZDNet, January 2014) This book is a great introduction to the subject. (Significance, July 2014)Table of ContentsIntroduction xiii 1 The Science of Infographics 1 Information Overload 9 The Rise of the Informavore 9 The Rise of Big Data 11 Why Infographics Work 14 Pattern Recognition 15 The Language of Context 16 The Picture Superiority Effect 20 The Art of Storytelling 27 Introduction/Foundation 28 Ah-Ha! The Main Event 28 Conclusion/Call-to-action 29 Media Formats of Infographics 31 Static Infographics 31 Zooming Infographics 34 Clickable Infographics 37 Animated Infographics 42 Video Infographics 45 Interactive Infographics 48 Final Thoughts 52 2 Online Infographics 57 Vertical Versus Horizontal Layouts 58 Types of Online Infographics 67 Informative Infographics 69 Persuasive Infographics 71 Visual Explanations 78 Infographic Advertisements 83 PR Infographics 88 Infographic Posters 90 Intellectual Property Issues 98 Copyright 98 Creative Commons 100 Trademarks and the Fair Use Doctrine 103 Images and Illustrations 105 AIGA, the Professional Association for Design 107 Should You Copyright Your Infographic? 107 Final Thoughts 108 3 Infographics and Seo 113 The Search Engine Challenge 115 The Objective of SEO 118 The Link Bait Challenge 119 It’s All About Relevance 123 Online Lifespan 126 Infographic Release Strategy 135 Landing Pages 135 Self-promotion 148 Promotion, Publicity, and Outreach 155 Final Thoughts 169 4 Infographic Resumes 173 Key Benefits 180 What’s the Risk? 180 Designing an Infographic Resume 181 Timeline Designs 183 Relative Experience Designs 187 Geographic Designs 190 Company Logos and Icons 192 Software Application Logos 201 Using an Infographic Resume 204 Job Application Systems 204 Standalone Infographic Resume 205 Combined Infographic Resume Design 208 Publishing Infographic Resumes Online 210 Designing Infographic Resumes for Print 211 Infographic Resumes on the iPad (or Tablet) 215 Infographic Resume Design Tools 217 All About You 228 5 Internal Confidential Infographics 233 Improving Internal Communications 234 The Fear of Confidential Information 236 Ideas for Visualizing Internal Data 238 Budgets 238 Sales and Profit Data 244 Business Processes 246 Strategies 251 Better Presentations Using Infographics 259 Final Thoughts 268 6 Designing Infographics 271 Be Accurate 272 Visualizing Area 274 Pick a Good Topic 281 Trending Topics 281 Controversial Topics 282 Search for Prior Art 282 Focus on the Key Message 283 The 5-second Rule 284 Tell One Story Really Well 285 Visualize When Possible 288 Big Fonts Are NOT Data Visualizations 288 Visuals Are Perceived as More Important 290 Minimize Text 291 Eliminate Chart Legends 293 Be Data Transparent 295 No Data Sources List 296 Vague Data Sources 297 Questionable Data Sources 298 Best Practices 298 The Fine Print 299 Company Logo 299 Copyright License 300 Original Landing Page URL 300 Designer Credit 301 Putting It Together 302 Final Thoughts 302 7 Design Resources 305 Desktop Software Tools 306 Vector Graphics 306 Image Editing 314 Online Data Visualization Tools 317 Finding Data Online 328 Online Infographics Design Sites 330 Reading List 337 Index 339
£26.40
Profile Books Ltd The Little Book of Yes: How to win friends, boost
Book SynopsisFrom the authors of the international bestseller Yes! This travel-sized handbook will become your go-to key for ensuring that the world says 'yes' to you, your ideas and your requests. We all want to hear 'yes'. 'Yes' connects us to the world, and carries us into the future. So why do we find it so hard to get others to agree? And how can we improve our chances? The Little Book of Yes contains 21 short essays that outline a range of effective persuasion strategies, each proven to increase the chances that someone will agree to your request. That someone could be a friend, a colleague, a partner, a lover, a manager, a sibling, a parent, even a stranger. The timeless principles and practical lessons in this collection can be used to tackle a variety of everyday challenges, from repairing a soured relationship to negotiating a higher fee for your work, from convincing a dithering friend to take action, to building your social network and personal brand. Full of wisdom from the leaders in influence, with carefully curated advice, this little book is essential reading for any freelancer, manager, entrepreneur, parent or person who wants more from their world.Trade ReviewPraise for Yes! 'Completely changed my way of looking at the world ... Yes! is the Freakonomics of social psychology. It's a handbook to the world. Don't miss out. -- Daniel Finkelstein, Executive Editor * The Times *Read this book. ... perfectly pitched for smart businesspeople -- Octavius Black * Management Today *Surprising, provocative, fun. -- Tim Harford, Author * The Undercover Economist *In a world where persuasion is a more and more important part of what governments and organisations have to do, this book is invaluable. -- Matthew Taylor, Chief Executive, RSAA book filled with wisdom -- Richard H. Thaler, co-author * Nudge *This book ranks in the top 10 business books that I've ever read -- Guy Kawasaki, author * The Art of the Start *Are there any nice little books I could buy as a present that wouldn't insult the recipient's intelligence? Yes. Or rather Yes!. It will help you understand why you're buying Christmas presents when you don't want to and when the people you're buying them for don't want you to either. -- Stuart Jeffries * Guardian *If a CEO or head of state was limited to a single advisor my nomination would be Bob Cialdini, the world's most practical social psychologist and master of "influence". In this book Cialdini teams up with a gifted young scholar and a seasoned consultant to produce a book filled with wisdom. Read it and the next time someone asks you to sell snow to the Eskimos or solve global warming you will say "sure, but do you have anything hard I can do?" -- Richard H. Thaler, co-author * Nudge *Praise for Little Book of Yes: Struggling to win people over at work, or in your personal life? Then this handy little guide book could be the tool you're searching for ... These easy, bite-sized chunks of advice are simple to take on board, and can be implemented in all areas of your life. * The Jackal *
£6.99
John Wiley and Sons Ltd The Negotiation Book
Book SynopsisTable of ContentsAbout the Author vii Acknowledgments ix Preface — Context and relevance xi Chapter 1 – So You Think You Can Negotiate? 1 Chapter 2 – Virtual Negotiating 17 Chapter 3 – The Negotiation Clock Face 23 Chapter 4 – Why Power Matters 43 Chapter 5 – Time – The Distinct Advantage 65 Chapter 6 – The Ten Negotiation Traits 85 Chapter 7 – The 14 Behaviors that Make the Difference 101 Chapter 8 – The “E” Factor 135 Chapter 9 – Authority and Empowerment 163 Chapter 10 – Tactics and Values 183 Chapter 11 – Planning and Preparation That Helps You to Build Value 211 Final Thoughts 245 About The Gap Partnership 247 Index 249
£13.49
Kogan Page Ltd Develop Your Presentation Skills
Book SynopsisTheo Theobald has spent most of his adult life in front of an audience, as Management Trainer, Stand-Up Comic and most recently Funeral Celebrant, writing and conducting countless services. A media career including a senior role with the BBC, was followed by 20 years as a freelancer. He is the author of On Message, also published by Kogan Page. He is based in Worcestershire, UK.Table of Contents Chapter - 00: Introduction; Chapter - 01: What’s your motivation?; Chapter - 02: Where do you begin?; Chapter - 03: What on earth are you going to say?; Chapter - 04: It’s time to write… now!; Chapter - 05: The power of storytelling; Chapter - 06: Using humour; Chapter - 07: Working from home; Chapter - 08: Rehearsal; Chapter - 09: Finding your voice; Chapter - 10: Openings; Chapter - 11: Endings; Chapter - 12: Handling your nerves; Chapter - 13: Handling your audience; Chapter - 14: Question and answer sessions; Chapter - 15: Getting ready – Some practical aspects; Chapter - 16: As the moment approaches; Chapter - 17: Stripped bare; Chapter - 18: Advanced interactivity; Chapter - 19: Progress report; Chapter - 20: Confidence under pressure; Chapter - 21: What next?
£11.69
McGraw-Hill Education - Europe How to Use Power Phrases to Say What You Mean
Book SynopsisIntroduces you to six easy-to-master communication technology that lets you say what you mean, mean what you say, and get what you want - at home, in the office, and in almost every social and interpersonal setting.
£16.99
John Wiley & Sons Inc The Business of Event Planning
Book SynopsisPractical tools and expert advice for professional event planners Before planning an event, there is much that must be done behind the scenes to make the event successful. Before any thought is even given to timing or location of the event, before the menus are selected and the decor designed, there are proposals to be written, fees and contracts to be negotiated, and safety issues to be considered. This book takes you behind the scenes of event planning and explains every aspect of organizing and strategic planning. This book will be of value to both the professional event planner and to clients who are dealing with planners. Its comprehensive coverage includes: how to prepare winning proposals, and how to understand them if you are the client; how to determine management fees; negotiating contracts; safety issues; designing events in multicultural settings; and new technology that makes operations more efficient (such as online registration and response management, Table of ContentsPreface xi Acknowledgements xvii Chapter 1: The Strategic Planning of Event Design 1 External Objectives 2 Internal Objectives 4 Day One Client Itinerary 12 Day Two Client Itinerary 15 Day Three Client Itinerary 19 Day Four Client Itinerary 21 Day Five Client Itinerary 23 Day Six Client Itinerary 24 Day Seven Client Itinerary 25 Chapter 2: Preparing the Proposal 27 The Proposal Request 28 The Qualification Meeting 29 The Proposal 30 Proposal Preparation: The Initial Steps 31 Making Contact With Key Suppliers 33 Proposal Preparation 44 Chapter 3: The Body of the Proposal 47 Cover Letter 49 Destination Review 53 Transportation Requirements 59 Hotel Information 63 Day-by-Day Detailed Itinerary 75 Grid 85 Cost Summary Sheet 86 Detailed Program Inclusions 87 Program Options and Enhancements 109 Company Profile 113 References 113 Backup Material 114 Bringing It All Together 115 Chapter 4: Management Fees 119 Four Types of Fees 120 Chapter 5: Contractual Negotiations With Suppliers 143 Negotiating With Suppliers 148 Chapter 6: Client Contracts 171 The Three Rules of Contracts 172 Areas Covered in the Client Contract 173 Payment 174 Liability and Responsibility 177 Dates and Other Details 180 Food and Beverage Hazards 182 Technical Riders and Other Requirements 185 Doing Your Homework 188 Chapter 7: Safety and Security 191 Travel Information 194 Checklists for Out of Town Events 198 Ensuring Client Safety 199 Other Safety Issues 202 New Areas of Consideration for Safety and Security 203 Chapter 8: Event Planning Technology Tools and Emerging Trends 205 Event Planning Technology Options 206 Chapter 9: Multicultural and Foreign Event Planning 221 Local Customs, Protocol and Etiquette 222 Religious Beliefs 227 Local Cultural and Political Matters 227 Chapter 10: Event and Program Branding 231 Establishing a Brand 231 The Branded Image 235 Program Branding 236 The Branding Commitment 239 Protecting the Client’s Image and Standards 240 Chapter 11: Conclusion 243 Appendix 247 Sample Proposal/Senior Management 276 Sample Proposal/Incentive Sales Group 312 Index 325
£18.69
John Wiley and Sons Ltd The Storytelling Hero
Book SynopsisFull of practical steps that everyone can use to become a compelling storyteller.Steve Pierce, Deputy Managing Director and Chief HR Oficer, Hitachi, Europe Raw and actionable, but with a dreamer's heart, 'The Storytelling Hero' helps even the most reluctant presenter find their voice, while Stew Bewley weaves through his own story to help us think carefully about message and motivation, humanity and heroes.Aimee Riordan, Senior Communications Manager and reader, writer, storyteller at Microsoft Make your next speech one to remember With expert guidance from veteran public speaking coach Stewart Bewley, you'll discover how to gain the confidence needed to become a phenomenal public speaker. Using simple tools and techniques you can apply every time you speak to a group or an individual, The Storytelling Hero will show you how to: Eliminate self-limiting beliefs that hold you backFind the confidence you need to command a roomEstablish a memorable and impressive presenceImprove your cadence, rhythm and styleConnect with your next audience Transform your ability to communicate your ideas, capture attention, and make a positive impression. The Storytelling Hero shows you how to hold an audience in the palm of your hand, one actionable step at a time.Table of ContentsPrologue xv Act I the Beginning 1 Scene 1 Storytelling. It’s a Powerful Thing 3 My Story 6 Scene 2 Speaking in Short Sentences 12 Present Tense 13 Scene 3 Enter the Gremlin 17 The Storytelling Heroes 21 Act II Leaping off the Cliff 27 Scene 1 Rewriting the Script 29 ‘I Am’ 30 Scene 2 Using Your Body and Your Voice 34 Breathing 37 Voice 40 Scene 3 Picture, Headline, Detail 46 Picture 48 Headline 52 Detail 56 The Graduation 60 Act III Approaching the Dragon’s Lair 67 Scene 1 Listen Out 69 The Superpower of Listening 70 Scene 2 Channelling Your Adrenaline 76 1. Look the Stallion in the Eye 77 2. Make Ridiculous Rules 79 3. Create New Rules 81 Scene 3 Approaching the Dragon: Creating Your Hero’s Journey Story 87 Your Hero’s Journey 88 Act IV the Road Back 99 Scene 1 Becoming Brilliant at Telling Your Story 101 Advanced Posture Exercises 103 Scene 2 Telling More Stories 106 Scene 3 Presenting in the Business World 110 Act V Resurrection 117 Scene 1 The Hero’s Journey with A Twist: Calling Your Audience to Action 119 The Trucking Wise Mentor 120 Scene 2 Rocket Fuel Exercises: Bringing Energy to Your Presentations 126 From Kids’ Presenter to Whisperer to New Normal 126 Portals, Pictures and the Curse of Knowledge 127 Scene 3 The Silver Screen: Showing Up on Camera 130 Practice Makes Permanent 133 Scene 4 The Closing Scene: Reflecting on Your Storytelling Skills 137 The New Standard 139 You’re Ready 143 Epilogue: Frequently Asked Questions 145 Acknowledgements 157 About the Author 161 Index 163
£13.49
Pro Lingua Learning Business Communication Strategies
Book SynopsisBusiness Communication Strategies teaches the vital everyday language typically used in all aspects of running a business, from being comfortable with small talk to effective teamwork on business plans and marketing strategies. Each of the 24 units deals with communication strategies (skills) that business people need in order to be successful communicators. These strategies include showing interest and appreciation, offering assistance, telephoning, making decisions, motivating others, running meetings, handling criticism, presenting ideas, writing resumes, interviewing, emailing, and many others. The downloadable audio program (see ProLinguaLearning.com for details) features native speakers expressing in dialogs the discourse of everyday business communication. The free downloadable Teacher's Handbook and Answer Key includes tips for using the material, complete scripts of the dialogs, answers to sequencing and matching exercises, and a section of vocabulary cards (sheets of 12 busin
£34.16
Genius Media The Pitching Bible
Book Synopsis
£18.05
Taylor & Francis Ltd Strategic Listening
Book SynopsisListening is so simple, yet so difficult. Many times, listening is taken for granted. One could therefore say that listening is the forgotten part of communication. Although organizations have more digital and analog communication channels than ever, too little time is spent listening to customers, employees, and other influential groups. It is a shame that listening is not given more attention, as it is linked to many positive values. Examples include better conversations, increased trust and confidence, more outstanding commitment and job satisfaction, lower absenteeism due to illness, higher productivity and quality of work, increased sales, better relationships with customers and employees, and many other positive effects. To the extent that listening takes place, organizations rarely take a holistic approach to it. Strategic listening means a given objective for listening, thoughts about who should listen, when it should happen, and so on. An organization's listening must becomTable of ContentsPreface Introduction Chapter 1: Listening Chapter 2: Strategic Listening Chapter 3: Listening Culture Chapter 4: How you become a better listener Chapter 5: Listening and leadership Chapter 6: Coworkership and listening Chapter 7: How to create strategic listening
£27.99
John Wiley & Sons Inc Avoiding Data Pitfalls
Book SynopsisAvoid data blunders and create truly useful visualizations Avoiding Data Pitfalls is a reputation-saving handbook for those who work with data, designed to help you avoid the all-too-common blunders that occur in data analysis, visualization, and presentation. Plenty of data tools exist, along with plenty of books that tell you how to use thembut unless you truly understand how to work with data, each of these tools can ultimately mislead and cause costly mistakes. This book walks you step by step through the full data visualization process, from calculation and analysis through accurate, useful presentation. Common blunders are explored in depth to show you how they arise, how they have become so common, and how you can avoid them from the outset. Then and only then can you take advantage of the wealth of tools that are out therein the hands of someone who knows what they''re doing, the right tools can cut down on the time, labor, and myriad decisions that go iTable of ContentsPreface ix Chapter 1 The Seven Types of Data Pitfalls 1 Seven Types of Data Pitfalls 3 Pitfall 1: Epistemic Errors: How We Think About Data 3 Pitfall 2: Technical Traps: How We Process Data 4 Pitfall 3: Mathematical Miscues: How We Calculate Data 4 Pitfall 4: Statistical Slipups: How We Compare Data 5 Pitfall 5: Analytical Aberrations: How We Analyze Data 5 Pitfall 6: Graphical Gaffes: How We Visualize Data 6 Pitfall 7: Design Dangers: How We Dress up Data 6 Avoiding the Seven Pitfalls 7 “I’ve Fallen and I Can’t Get Up” 8 Chapter 2 Pitfall 1: Epistemic Errors 11 How We Think About Data 11 Pitfall 1A: The Data-Reality Gap 12 Pitfall 1B: All Too Human Data 24 Pitfall 1C: Inconsistent Ratings 32 Pitfall 1D: The Black Swan Pitfall 39 Pitfall 1E: Falsifiability and the God Pitfall 43 Avoiding the Swan Pitfall and the God Pitfall 44 Chapter 3 Pitfall 2: Technical Trespasses 47 How We Process Data 47 Pitfall 2A: The Dirty Data Pitfall 48 Pitfall 2B: Bad Blends and Joins 67 Chapter 4 Pitfall 3: Mathematical Miscues 74 How We Calculate Data 74 Pitfall 3A: Aggravating Aggregations 75 Pitfall 3B: Missing Values 83 Pitfall 3C: Tripping on Totals 88 Pitfall 3D: Preposterous Percents 93 Pitfall 3E: Unmatching Units 102 Chapter 5 Pitfall 4: Statistical Slipups 107 How We Compare Data 107 Pitfall 4A: Descriptive Debacles 109 Pitfall 4B: Inferential Infernos 131 Pitfall 4C: Slippery Sampling 136 Pitfall 4D: Insensitivity to Sample Size 142 Chapter 6 Pitfall 5: Analytical Aberrations 148 How We Analyze Data 148 Pitfall 5A: The Intuition/Analysis False Dichotomy 149 Pitfall 5B: Exuberant Extrapolations 157 Pitfall 5C: Ill-Advised Interpolations 163 Pitfall 5D: Funky Forecasts 166 Pitfall 5E: Moronic Measures 168 Chapter 7 Pitfall 6: Graphical Gaffes 173 How We Visualize Data 173 Pitfall 6A: Challenging Charts 175 Pitfall 6B: Data Dogmatism 202 Pitfall 6C: The Optimize/Satisfice False Dichotomy 207 Chapter 8 Pitfall 7: Design Dangers 212 How We Dress up Data 212 Pitfall 7A: Confusing Colors 214 Pitfall 7B: Omitted Opportunities 222 Pitfall 7C: Usability Uh-Ohs 227 Chapter 9 Conclusion 237 Avoiding Data Pitfalls Checklist 241 The Pitfall of the Unheard Voice 243 Index 247
£30.39
John Wiley & Sons Inc Work Together Anywhere
Book SynopsisAn excellent guide on how teams can effectively work together, regardless of location. ?STEPHANE KASRIEL, former CEO of Upwork IN TODAY''S MODERN GLOBAL ECONOMY, companies and organizations in all sectors are embracing the game-changing benefits of the remote workplace. Managers benefit by saving money and resources and by having access to talent outside their zip codes, while employees enjoy greater job opportunities, productivity, independence, and work-life satisfaction. But in this new digital arena, companies need a plan for supporting efficiency and fostering streamlined, engaging teamwork. In Work Together Anywhere, Lisette Sutherland, an international champion of virtual-team strategies, offers a complete blueprint for optimizing team success by supporting every member of every team, including: EMPLOYEES advocating for work-from-home options MANAGERS seeking to maximize productivity and profitab
£17.09
John Wiley & Sons Inc The Art of Insight
Book SynopsisTable of ContentsAbout the author xii A note on typography xiii Introduction: On Magic (with Shirley Wu) 3 Part I: Pragmatists 17 Chapter 1: Unruly Stripes (with Ed Hawkins) 19 Chapter 2: A World of Conversation 29 Part 2: Eccentrics 43 Chapter 3: The Eternal Wanderer (with Jaime Serra) 45 Chapter 4: A Certain Inner Light (with Nadieh Bremer) 59 Chapter 5: A Mindful Artisan (with Sonja Kuijpers) 71 Chapter 6: Living Visualization (with Pedro Cruz) 79 Chapter 7: Data and Persons (with Federica Fragapane) 89 Chapter 8: Souls Before Numbers (with Mohamad Waked) 101 Coda 108 Part 3: Ambassadors 113 Chapter 9: Building Bridges (with Allen Hillery) 115 Chapter 10: The Good Fighter (with Amanda Makulec) 127 Chapter 11: Making Data Friendly (with Alli Torban) 139 Chapter 12: A Reporter Among Engineers (with Aaron Williams) 149 Chapter 13: The Therapy of Visualization (with Deniz Cem Önduygu) 159 Chapter 14: The Public Intellectual (with Attila Bátorfy) 171 Chapter 15: The Discerning Outsider (with Harkanwal Singh) 183 Second Coda 192 Part 4: Narrators 197 Chapter 16: A Journalism of Care (with Alyssa Fowers) 199 Chapter 17: No Treasure Hunts (with Lena Groeger) 209 Chapter 18: Smart Brevity (with Danielle Alberti, Jacque Schrag, and Will Chase) 219 Chapter 19: Visceral Visualizations (with Gurman Bhatia) 231 Chapter 20: The Determined Learner (with Jane Pong) 241 Chapter 21: The Jack-of-All-Trades (with Simon Ducroquet) 251 Chapter 22: A Journalist at War (with Anatoliy Bondarenko) 261 Epilogue: Teachers, Mentors, and Meaning 271 Acknowledgments 280 Bibliography 282 Index 286
£24.79
Orion Publishing Co Mindfulness at Work
Book SynopsisTurn your job into a gateway to joy, contentment and stress-free living, with bestselling author Oli Doyle's six-week guide.
£9.25
Ebury Publishing Partnering: Forge the Deep Connections that Make
Book SynopsisSome of the most successful people in the world all have a secret power: their partnerships.Our individualistic society has created a cult of self-interest. The result: fear, division, and domination, which has crushed our ability to relate meaningfully to each other and diminished our ability to innovate and collaborate. Jean Oelwang, founding CEO and Trustee of Virgin Unite, has interviewed over 60 business and life partnerships - including Desmond and Leah Tutu, and Ben and Jerry - revealing how to nurture relationships with depth and purpose. These kinds of deep connections have a profound ripple effect on everything we do, supporting us to achieve more, withstand anything and amplify impact. Enduring partnerships are the foundation of a meaningful life as well as the backbone of any successful organisation. In this book she unpicks the values that connect great partners, offering practical tools for staying in sync, disagreeing respectfully and a blueprint for expanding small partnerships into large-scale collaborations.Packed with wisdom to nourish the relationships that give us strength and meaning, Partnering is a call-to-action for individuals resisting individualism to lead with purpose and impact.Trade ReviewPartnering captures the magic of our partnership, and many others. One plus one = more doneand more fun. * RICHARD BRANSON, founder of Virgin Group, and PETER GABRIEL, musician; cocreators of The Elders *Our partnership of over sixty-six years has made us who we are in this world and helped us to weather the atrocities of apartheid. Because of each other, our lives have been filled with love, joy and meaning. In Partnering, Jean brings to life the true spirit of Ubuntu. * ARCHBISHOP DESMOND and LEAH TUTU *Great relationships are the wellspring of happiness at home, success at work, and wisdom in life. Jean Oelwang is remarkably gifted at building them - she's worked closely with many of the most dynamic duos of our time. Her book is filled with uplifting stories and practical takeaways for building stronger partnerships. * ADAM GRANT, #1 New York Times bestselling author of Think Again and host of the TED podcast WorkLife *Our seventy-five-year marriage has been the most important thing in our lives. Partnering highlights the secrets of enduring partnerships like ours. * JIMMY and ROSALYNN CARTER, thirty-ninth president and first lady of the United States of America and cofounders of The Carter Center *The relationships in our lives are one of the key ingredients to thriving in this world. Partnering reveals how we can nurture these essential connections. An important book for a disconnected world. * ARIANNA HUFFINGTON, founder and CEO of Thrive Global *
£14.24
John Murray Press English at Work: Find and Fix your Mistakes in
Book SynopsisThis Grammar Guru will solve the world's problems. Or, at least, help you figure out when to use an Oxford comma. The New York TimesPut your English skills to work for you! This book is ideal for intermediate and advanced (CEFR B1-C1) nonnative speakers of English seeking to increase their communication confidence and effectiveness in the workplace. Improve your precision and professionalism so your ideas shine!The book consists of 50 short quizzes which include the most common English errors made by nonnative speakers in professional environments. This fun format allows you to find your own frequent errors and fix them. You will test your skills quickly, daily, and build your language awareness and accuracy in writing and speaking English. Short, clear explanations after each quiz help you improve your knowledge of the grammar rules. Complementing the quizzes are Ellen says boxes with the same practical advice on good communication etiquette and habits that Ellen has been sharing for years with large corporate clients in New York City and beyond. Witty and humorous drawings illustrate confusing language and common misunderstandings. The focus of the exercises is on fixing your grammar and problems with word choice. Examples are pulled from every industry: finance, law, consulting, publishing, real-estate, retail, technology, energy, pharmaceutical, manufacturing, education, advertising, government, insurance, non-profit, and more. Whatever your profession or interest, you will benefit from the exercises contained in this book. If you are just looking to sharpen your English, this book is for you, too.You will be learning from a professional writer with two decades of experience teaching executives in a business setting. A language-learner herself who has studied some two dozen languages, Ellen Jovin has written this book to help motivated working adults advance their business English on their own time and at their own pace.Note that this book reflects global English usage, but spelling is American English.Trade ReviewThis Grammar Guru will solve the world's problems.Or, at least, help you figure out when to use an Oxford comma. -- Katherine Rosman * The New York Times *Lemonade? Psychiatric help from Lucy? This [Grammar Table] stand in NYC will deal with your grammatical problems. -- Steven Pinker * Twitter *
£14.44
Ideapress Publishing The Non-Obvious Guide to Presenting Virtually
Book Synopsis“In the undeniably vast crowd of books about public speaking, this one stands out for its intelligent, direct approach … An indispensable manual on all aspects of public speaking and a boon to those who may be anxious about it.” —KIRKUS STARRED REVIEWA timely guide to effectively presenting virtually by Fortune 500 presentation skills coach and former Yale Drama School lecturer Jacqueline Farrington.The ability to shine online has suddenly become one of the most important skills for us personally and professionally. Whether you’re presenting to a team of 7 on Zoom or 7,000 on WebEx, the practical and proven insights in this book will build confidence, skills and positive outcomes.Read this book to learn: Why you must rehearse over and over, so it looks like you’ve never done it before The science of why connecting and engaging online is harder—and exactly what to do about it Why you must understand the difference between authentic presence and strategic presence Why congruency matters and how to use it in your favor What happens to our voices in virtual realms—and how to effectively compensate How to produce like a pro—and become a pro in every aspect of your delivery And much more This Non-Obvious Guide is to become the most comprehensive, readable and actionable collection of principles for performing at your best online. Written by a globally known presentation skills coach who delivers her results-driven process for shining online (and on stage), this guide also features plenty of humor and fun references to relevant lines from our favorite flicks to keep you engaged—and help you learn more in less time.Read this book to learn how to apply actionable principles from stage and screen to your virtual presentations. The future of presentations, workshops, and meetings is virtual and acting, producing, directing skills are required, no matter who’s in your audience, and no matter what your topic.Based on the science of how our brains encode virtual experiences, this pithy, entertaining guide details how to create your most authentic and strategic presence; make the most of your voice, body language and stories; format options; visual considerations; equipment set up; tapping the backchannel and more.Trade Review“In the undeniably vast crowd of books about public speaking, this one stands out for its intelligent, direct approach … An indispensable manual on all aspects of public speaking and a boon to those who may be anxious about it.” —Kirkus Starred Review
£14.24
Harvard Business Review Press HBR Guide to Smarter Networking (HBR Guide
Book SynopsisMake the connections that will help you succeed—and advance faster.Networking doesn't stop once you've landed the job. Building a high-quality, diverse network is key to learning and growth, influencing others, and launching your ideas. But how do you move beyond small talk and cold emails to building a network that is strategic and effective, made up of authentic relationships?The HBR Guide to Smarter Networking will give you the tools you need to connect confidently, get your initiatives off the ground, and move up in your career.This guide will help you: Make great first impressions Connect better at conferences—in-person or virtual Reach out to find your next job Overcome obstacles to building your network Avoid networking burnout Keep your network healthy over the long haul Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.
£12.34
G&D Media How to Make Meetings Not Suck
Book SynopsisA 2014 Harris Poll involving over 2000 people found that almost half of the respondents indicated that they would rather do any unpleasant activity (e.g. go to the Department of Motor Vehicles) than attend a project “status meeting.”A recent survey by Salary.com found that “too many meetings” was rated the number one time-waster in the office by 47% of respondents. One analysis estimates that the cost of meetings in the US alone is $1.4 trillion per year, equaling close to 10% of the US GDP.Every day in the US there are fifty-five million meetings, and a substantial percentage of them are inefficient time-wasters. To address this problem of meetings that suck, this book is designed to be a practical guide for managers and leaders who want to maximize the effectiveness of time spent with their teams and colleagues.This book will help you improve the effectiveness and efficiency of the meetings that you run. Status meetings Tactical meetings Strategic planning meetings Problem-solving meetings Project team meetings Informational meetings Social connection meetings This easy-to-read practical guidebook is focused on the mindset, skillset and toolset for running meetings with step-by-step guides on various techniques.The authors are both facilitators at the world-renowned Center for Creative Leadership where they work with senior executives to help them be more effective in their leadership. In their own businesses they’ve worked with teams and executives at companies like Subaru, T. Rowe Price, NASA, National Grid, and the US Joint Special Forces University.
£14.24
Atlantic Books Good Company: How to Build a Business without
Book SynopsisIn a highly competitive world, many think business success means being ruthless: maximising short-term return for shareholders, cutting overheads, crushing competition, and expanding at an exponential pace. Nothing says this more than Silicon Valley with its macho mantras like 'Move fast and break things' (Facebook) or 'We're a team not a family' (Netflix). But this model is looking increasingly flawed.What if there were another more compassionate way? Julietta Dexter believes there is. In this powerful and hopeful book, the award-winning CEO of The Communications Store explains how she built one of the world's most respected PR & communications companies without compromising her morals and without screwing over her staff or her clients. Highlighting a new paradigm for business, she explains why profit should be just one consideration among several, and why honesty, reliability and diversity are the best foundations for long-term success.Table of Contents0: The Future Is Friendly 1: Leadership 2: Culture 3: Communication 4: Service 5: Money 6: Recruitment 7: Start-Ups 8: Crisis Management 9: Responsibility 10: Success
£10.44
In Easy Steps Limited Effective Business Writing in Easy Steps
Book SynopsisThe ability to communicate effectively in writing is a key business skill. Whether you're drafting a lengthy company report or sending a short email to colleagues, it's vital to get it right. That means being clear and concise, and writing in a style that's acceptable to the reader. If your writing is difficult to understand or written in an inappropriate style, it won't be effective.When problems arise within any organization, they can often be traced back to a breakdown in communication. Often the most effective way to communicate is in writing. Clear and succinct writing is an essential business skill and one which no organization, big or small, private or public, can afford to neglect. Effective Business Writing in easy steps will enable you to quickly master this skill. Effective Business Writing in easy steps is the ideal guide for anyone who needs guidance with writing in the workplace.Its clear, concise, easy-to-read style means that you'll soon master the fundamental skills to communicate effectively in business. It covers the basic tools such as plain English, vocabulary, spelling, punctuation, and grammar, to preparing and checking your presentation, then how to put it into practice when writing documents such as letters, emails, notes, reports and speeches and many more.
£10.44
Cornerstone Building Agreement
Book SynopsisWhether you're negotiating with an angry boss or a difficult colleague - or, indeed, a stubborn teenager - you can learn to use your emotions to help you achieve the result you want.Building Agreement shows you how to control the five 'core concerns' that motivate people:-- Express appreciation for what others think, feel or do-- Build affiliation and turn an adversary into a colleague-- Respect autonomy in others and gain autonomy in return-- Acknowledge status and simultaneously establish your own worth-- Choose a fulfilling role during the process of negotiatingUsing the latest research of the Harvard Negotiation Project, the group that brought you the groundbreaking book Getting to Yes, this is a superbly practical guide to mastering essential negotiating skills.Originally published in hardback under the title Beyond Reason.Trade ReviewMasters of diplomacy, Fisher and Shapiro, of the Harvard Negotiation Project, build on Fisher's bestseller (he coauthored Getting to Yes) with this instructive, clearly written book that addresses the emotions and relationships inevitably involved in negotiation * Publishers Weekly (starred review) *Written in the same remarkable vein as Getting to Yes, this book is a masterpiece ... I truly enjoyed it and felt edified by it -- Dr. Stephen R. Covey, author of The 7 Habits of Highly Effective PeopleThis is one of those unusual works that is so carefully constructed and written that you may find yourself praising its common sense and nodding easily in concurrence ... It is a book to reflect upon and that belongs on every negotiator's reference shelf * The Negotiator Magazine *The book is both profound and easy-to-read, based on a wide range of research and first-hand experience in negotiation. There is no interaction setting - public, professional or personal, local or international - where its recommendations will not be applicable -- Elise Boulding, Professor Emeritus at Dartmouth UniversityOver a lifetime of study and practice, Roger Fisher has transformed what we think about negotiation. His and Daniel Shapiro's new book extends this work in novel and insightful ways ... a must read for anyone who negotiaties, which is to say for all of us -- Elena Kagan, Dean, Harvard Law School and former associate counsel to the U.S. President
£10.44
BCS Learning & Development Limited The Human Touch: Personal skills for professional
Book SynopsisAll professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. The importance of these skills cannot be overstated in today’s business world particularly in the light of current economic conditions. Numerous books cover interpersonal skills, but none specifically address their application within professional job roles, in particular those within the IT industry. This book fills that gap, providing guidance on all of the key skills and forming a comprehensive reference manual that will be relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.Trade ReviewIn today’s world, technical excellence is no longer enough to succeed. Whether you work in IT or any other part of your organisation, knowing what makes people tick is essential. This book does an excellent job of describing how people work together and what motivates them in practical ways that can be put to work immediately. -- Donald H Taylor * Learning and Performance Institute *This book provides a practical insight into the complex interfaces and relationships between people, technology, and the changing business landscape. It is a useful guide for managers and employers alike because without the 'human touch' nothing is possible in the world of work -- Ann Brown * Capgemini *Table of ContentsList of figures and tables Authors Foreword Acknowledgements Abbreviations 1 THE IMPORTANCE OF PERSONAL SKILLS 2 BUILDING RAPPORT AND SUSTAINING RELATIONSHIPS 3 TEAM WORKING 4 NEGOTIATION AND CONFLICT 5 LEADERSHIP 6 INFLUENCING 7 WRITTEN COMMUNICATION 8 PRESENTATION SKILLS 9 COMMERCIAL AWARENESS 10 COACHING 11 MANAGING EXPECTATIONS 12 FACILITATION 13 CREATIVE PROBLEM SOLVING Index
£28.49
Laurence King Publishing The Story is Everything: Mastering Creative
Book SynopsisWe all know that stories work. Great stories build rapport with clients and trust between colleagues. They attract investors, convince customers and make you and your business stand out in a world of boring presentations.This book explores the tips and techniques to transform you into a creative business storyteller. It teaches you the structure of stories and how to grab your audience''s attention by targeting their feelings, actions and beliefs. You''ll learn how the masters of influence--advertisers, psychologists, philosophers, film directors and novelists--appeal to our deepest emotions.From writing a persuasive pitch for a new product to turning dull data into exciting tales, this book will give you the tools to spread your message with style, originality and success.
£13.49
Permuted Press Communicating Under Fire
Book Synopsis
£11.69
Right Book Press The Future is Human
Book Synopsis
£15.29
Kogan Page Ltd Successful Employee Communications
Book SynopsisSue Dewhurst worked as a senior internal communicator in house and as a consultant for over 20 years, before specializing in learning and development. She's trained thousands of leaders and professional communicators and her models and frameworks are used in organizations worldwide. Liam FitzPatrick is experienced in change management, PR and internal communications in-house and for major consultancies. He lectures on developing teams, research, and planning, and has served as an external examiner at UK universities.Trade Review"More than ever, people expect to understand where they add value to an organization and be credited for the value they bring. This second edition superbly blends theory, practice and many expert case studies in a highly practical way. Its very readable style from two battle-worn, time-served, highly experienced practitioners again makes it an excellent practitioners' handbook." * Russell Grossman, Head of UK Government Internal Communications Profession *"Employee communications have always been a critical part of how organizations engage their people. Now, more than ever, when ways of working mean employers have to work harder to ensure their people feel connected to their purpose and culture, a focus on effective communications is essential. This book is a timely update giving great practical advice for any communications or HR practitioner to raise their game in employee communications." * Jacky Simonds, Chief People Officer, Experian *"The perfect blend between capturing highly relevant thinking from an impressive array of experts combined with useful insights and applications of successful employee communication from leading practitioners. This is a very timely book and highly recommended to communication leaders and executives." * Kim Larsen, President of the European Association of Communication Directors (EACD) and Head of Global Communications & Brand Experience at ING. *"Sue and Liam have collected a broad range of great examples of practice and explain how communications professionals at every level can apply these lessons in their day-to-day work. With its explanation of recent research and academic thinking, this book is a valuable resource for anyone investing in their skills and career." * Jennifer Sproul, Chief Executive, Institute of Internal Communication *"Successful Employee Communications receives a timely update after an extraordinary couple of years since its initial publication. Packed with even more insight, as well as further wisdom in the form of case studies and interviews with heavy-hitting communication professionals, Sue Dewhurst and Liam FitzPatrick never lose sight of one thing: it's about people - whether we're talking employees or leaders. This is a book I see myself coming back to regularly to challenge or confirm my thinking." * Simon Monger, Internal communications, Change and Engagement Consultant, President (2022/23 Board), IABC UK & Ireland *"This book is a terrific and timely resource for communicators who seek to bring their employee communication skills to the next level, teachers, students, scholars, and leaders in diverse organizations. It is a deep dive into various crucial issues and surging trends in employee communication. The book beautifully blends professional expertise, insights, models, expert views, numerous cases and examples, and organizational best practices on a global scale. Integrating strategies, tactics, checklists and toolkits, this book not only helps us "know" more but also provides clear roadmaps for communicators to actually solve day-to-day employee communication problems and issues. The book belongs on the must-have list." * Rita Men, Associate Professor of Public Relations, University of Florida *"This updated edition is packed with strategic insight, practical advice and fascinating case studies. It's essential reading for anyone wanting to demonstrate the true value of effective employee communications in the workplace." * Katie Macaulay, Host, The Internal Comms Podcast *"The refreshed edition is an excellent handbook for practitioners involved in enhancing their organization's internal reputation and raising their own standards as professionals. As organizations grapple with rising disengagement and attrition, the authors share deep insights on how internal communicators can step up and bring clarity, drive connection, and build communities that enable shared success. The chapters blend theoretical perspectives with practical wisdom and the book is highly recommended for practitioners to gain a better understanding of dynamics shaping the workplace." * Aniisu K Verghese, award-winning communication leader, speaker and author of Internal Communications – Insights, Practices & Models (2012) and Get Intentional (2021) *"Written by two of the most experienced people in employee communication, what makes this book really special is that it is like having two wise, friendly mentors by your side whom you can consult whenever you need to. Authoritative, easy-to-read, practical and pragmatic, it's packed with great case studies to illustrate the key points." * Hilary Scarlett, international speaker and author of Neuroscience for Organizational Change *Table of Contents Chapter - 01: Making the case for employee communications – Understanding the value leading practitioners add; Chapter - 02: Conducting your own employee communications audit – Tools and tips from experts; Chapter - 03: Setting objectives – Considerations and templates that work based on real life examples; Chapter - 04: Understanding your audience – Building a realistic profile of your workforce and how to use it; Chapter - 05: Defining your messages – Insights from pros on why it matters, how to define them, get them agreed and stick to them; Chapter - 06: Channel choices for employee communications – What to consider when choosing and using methods; Chapter - 07: Line managers as communicators – How to help them add the most value; Chapter - 08: Making it happen – Overcoming obstacles and project management when implementing employee communications; Chapter - 09: Change and transformation – Understanding the differences for effective employee communication; Chapter - 10: The Changing Nature of Work and the Workplace; Chapter - 11: Listening and Employee Voice; Chapter - 12: Communicating in tough times – Preparing leaders for delivering tough messages; Chapter - 13: Is it working? – Evaluation and measurement of an employee communication strategy that adds value; Chapter - 14: Communicating on purpose – Helping employees find meaning in the modern workplace
£31.34
Kogan Page Ltd Influential Internal Communication: Streamline
Book SynopsisStreamline your organization's communication for happier employees, clients and customers, with this powerful and practical methodology featuring insight from experts Simon Sinek and Brené Brown. As the title suggests, Influential Internal Communication proves just how influential internal communications (IC) is, and the measurable impact it has on an organization's growth. For many organizations, IC often slips down the list of priorities when there are high pressure, high stakes business situations to cope with. This causes a sense of chaos and confusion within the organization that will - eventually - permeate to external customers and clients. Influential Internal Communication presents a clear, adaptable methodology that will help readers understand, diagnose and fix their own communication challenges, thereby transforming the chaos into calm. Backed up with data and statistics from industry reports on workplace culture, Influential Internal Communication is based on The Field Model and draws on research with CEO's, some of the best insights into people, organisations and chaos. The theory is backed up with real world case studies, showing how chaos can impact a range of organizations of varying size and industry. Written by the 2020 President of the Chartered Institute of Public Relations (CIPR), Influential Internal Communication will streamline any organization's IC practices, and help to drive engagement, efficiency and profit across the board.Trade Review"This is the book I wish I had when I was starting out in Internal Communication. Whether you are a newcomer to internal communication or a more seasoned practitioner, you work in organisational design or human resources - Jenni's book is one that should sit on your desk." * Krishan Lathigra, Interim Head of Internal Communication & Engagement, UK Department for Digital, Culture, Media and Sport (DCMS) *"An eclectic collection of valuable ideas and practical solutions for everyday internal communication challenges. This is a useful guide for practitioners who are interested in taking a broader perspective to practice that incorporates understanding people and organizations." * Dr Kevin Ruck, Co-founder, PR Academy *"Jenni's book is a practical guide that will not only equip communicators but inspire them too. It's packed with relevant theory and examples, that unlock the possibilities of effective internal communication. This book will help you have the right conversations, to drive everyone forward. I highly recommend it." * Rachel Miller, Director, All Things IC. *"A transformational book from a transformational and passionate professional. There is no Employee Engagement without internal communications and this book will help you deliver both effectively." * Matt Manners, CEO & Founder, Inspiring Workplaces Group *"An indispensable guide for leaders, communication professionals, students, and anyone interested in how to harness the power of communications to empower teamwork to make the dream work." * Farzana Baduel, CEO, Curzon PR *"This is the book that we've waited for to help the discipline evolve officially from reactive and tactical to proactive and strategic. It is an easy and informative read for those who want to enable, engage and empower employees to manage change and deliver results." * Priya Bates, President, Inner Strength *"The first comprehensive manual for internal communication for the pandemic/post-pandemic era, Jenni reaches a new level of thought leadership in the field. Rather than making simple stuff complex, she makes complex concepts simple and actionable." * Mike Klein, Principal, Changing The Terms and former EMENA Chair of IABC. *"Jenni's model is business performance focused, insightful and comprehensible. Leaders need to understand change dynamics and effectively engage with people; Jenni shows the way." * David Stringer-Lamarre, Chair, IoD London Region and MD, Fortis Consulting London *"A book which should not only be read but, most of all, understood by all those working in internal communication. A book which demonstrates the power internal communication can have from a strategic perspective, not just channel and broadcast use." * Ella Minty, Author and Issues, Crisis & Reputation Lecturer & Adviser *Table of Contents Chapter - 00: Introduction; Section - PART ONE: Foundations; Chapter - 01: Introduction to internal communication; Chapter - 02: Without communication there is chaos; Chapter - 03: Understanding organizations and leadership; Chapter - 04: Understanding people; Section - PART TWO: Applying the model; Chapter - 05: The Field Model; Chapter - 06: Data and diagnostics; Chapter - 07: The fix; Chapter - 08: Applying the model and making it work for the long term; Chapter - 09: Conclusion;
£31.34
McGraw-Hill Education Impossible to Ignore Creating Memorable Content
Book SynopsisA groundbreaking approach to creating memorable messages that are easy to process, hard to forget, and impossible to ignoreâusing the latest in brain scienceAudiences forget up to 90% of what you communicate. How can your employees and customers decide to act on your message if they only remember a tenth of it? How do you know which tenth theyâll remember? How will you stay on their minds long enough to spark the action you need? Many experts have offered techniques on how to improve your own memory, but not how to influence other peopleâs memoryâand impact their decisions. Drawing on the latest research in neuroscience and cognitive psychology, Carmen Simon, PhD, reveals how to avoid the hazards of random recall and deliver just the right amount of content. No more redundant meetings, rambling e-mails, or anemic presentations. In Impossible to Ignore, she shows you how to execute a proven three-step plan for persuasion:1. Table of ContentsCHAPTER 1: MEMORY IS A MEANS TO AN END Why memory matters in decision-making CHAPTER 2: A BUSINESS APPROACH TO MEMORY Three steps to influence memory and decisions CHAPTER 3: CONTROL WHAT YOUR AUDIENCE REMEMBERS Practical ways to avoid the hazards of random memory CHAPTER 4: MADE YOU LOOK How cues pave the way to action CHAPTER 5: THE PARADOX OF SURPRISE The price we pay for extra attention, time, and engagement CHAPTER 6: SWEET ANTICIPATION How to build excitement for what happens next CHAPTER 7: WHAT MAKES A MESSAGE REPEATABLE? Techniques to convince others to share your words CHAPTER 8: BECOME MEMORABLE WITH DISTINCTION How to stay on people’s minds long enough to spark action CHAPTER 9: MEMORABLE STORYTELLING The science of retrieving memories CHAPTER 10: HOW MUCH CONTENT IS TOO MUCH? How to handle content sacrifice CHAPTER 11: HOW DOES THE BRAIN DECIDE? The neurobiology and neuroeconomics of choice8 CHAPTER 12: THE RIGHT TO BE FORGOTTEN AND THE INTENT TO BE REMEMBERED How to balance accidental and purposeful forgetting
£17.99
Kogan Page Ltd Ultimate Presentations
Book SynopsisJay Surti is a business presentation coach, speaker and consultant. She works with executives, teams and MBA candidates to help them transform their presentations to make sure they engage with their audience and get their message across. She has been a Judge at MassChallenge UK and served as an Executive Board Member of Women in Banking and Finance. She has recently been appointed as a Board Member of the Governing Body of the University of Dundee and is a Council Member for the Women's Engineering Society.Table of Contents Chapter - 00: Introduction; Section - ONE: The importance of presentation skills; Chapter - 01: Why presentation skills are important; Chapter - 02: Giving presentations at interviews and assessment centres – the essentials; Chapter - 03: Giving presentations in your professional life – the essentials; Section - TWO: The presentation; Chapter - 04: How to prepare for a presentation; Chapter - 05: How to structure your presentation; Chapter - 06: Time management; Chapter - 07: Presentation styles and techniques; Chapter - 08: Presenting as part of a group; Chapter - 09: Using technology and visual aids; Chapter - 10: Openings and endings; Section - THREE: You; Chapter - 11: Personality and message; Chapter - 12: Personal brand; Chapter - 13: Overcoming nerves; Chapter - 14: Body language; Chapter - 15: Verbal communication; Chapter - 16: Coping with the unexpected; Section - FOUR: The audience; Chapter - 17: Tailoring your presentation to your audience; Chapter - 18: Impressing potential employers in an interview presentation; Chapter - 19: Answering questions on the spot; Chapter - 20: Audience interaction or participation; Chapter - 21: Conclusion
£15.29
Harvard Business Review Press Difficult Conversations (HBR 20-Minute Manager
Book SynopsisYou have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: Uncovering the root cause of frictionMaintaining a positive mind-setUntangling the problem togetherAgreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.
£9.36
Kogan Page Ltd The ModernDay Assistant
Book SynopsisLucy Brazier OBE is one of the world's leading authorities on administrative and assistant skills. She is CEO of Marcham Publishing and Publisher of Executive Support Magazine, a training magazine dedicated to the development of administrative professionals.She was awarded an OBE in recognition of her services to office professionals in 2021. She has also received an Honorary Fellowship to the Institute of Administrative Management and is based in London, UK.Trade Review"The Modern-Day Assistant is a must read book. I loved reading it. Lucy delivers a truly knowledgeable, heart driven book for assistants and their leaders." -- Samantha Cox, COO, Denny Group and former EA to Sir Richard Branson"Essential reading for elevating your presence and role. Pulsating with invaluable information and guidance, this book will empower you to become an indispensable force in an ever-changing landscape of the Assistant role." -- Libby Moore, Former Chief Of Staff to Oprah Winfrey"This book has the potential to change not only individual careers but entire organizations. Readers will find themselves rapidly turning the pages to digest the knowledgeable, confident and encouraging mentorship of Lucy Brazier." -- Ann Hiatt, Leadership Strategist, Former EA to Jeff Bezos and former Chief-of-Staff to Eric Schmidt"Prepare to be inspired, equipped, and motivated as you dive into the pages of The Modern Day Assistant. This book will inspire you to reach new heights of excellence and become an invaluable asset to any organization." -- Helen Monument, Chair, World Administrators AllianceTable of Contents Chapter - 00: Introduction; Chapter - 01: A changing world and your place in it; Chapter - 02: The network is all powerful; Chapter - 03: The assistant as an influential leader; Chapter - 04: Communication, the key to advancement; Chapter - 05: Quality conversations, office politics and emotional intelligence; Chapter - 06: Building powerful partnerships; Chapter - 07: So, you think you’re strategic?; Chapter - 08: The productivity piece; Chapter - 09: The future is hybrid; Chapter - 10: Project management; Chapter - 11: The problem is not the problem; Chapter - 12: Stress: how to stop the overwhelm; Chapter - 13: Book club questions;
£14.24
Pearson Education Limited The Financial Times Essential Guide to Writing a
Book SynopsisVaughan Evans is an independent strategy consultant, prolific writer and dynamic speaker(www.vaughanevansandpartners.com). He has specialised in strategy and business planning for business clients, small and large, and strategic due diligence for private equity clients over four decades. He is also the author of FT Publishing titles: FT Essential Guide to Writing a Business Strategy, Key Strategy Tools, 25 Need to Know Strategy Tools and Strategy Plain and Simple.Table of ContentsPart 1: Preparing your plan 1. Essential preparation Part 2: Writing your plan 2. The business 3. Market demand 4. Competition 5. Strategy 6. Resources 7. Financials and forecasts 8. Risk, opportunity and sensitivity 9. Conclusion Part 3: Using your plan 10. Pitching your plan 11. Setting targets 12. Performing to plan 13. Epilogue: Beware these characters!
£21.59
Pearson Education (US) Sketchnote Handbook The
Book SynopsisTrade Review"Entertaining and memorable (just like sketchnotes), this fast-reading, fact-packed book by the godfather of sketchnoting provides everything you and your team need to know about the creative, mnemonic, and business benefits of this brilliant new method of note taking." -Jeffrey Zeldman, author of Designing with Web Standards "The perfect introduction to visual note taking and the most useful how-to guide I've ever read, no contest." -Josh Kaufman, author of The Personal MBA: Master the Art of Business "Mike Rohde has taken his original, fun, and smart approach to note taking and broken it down into simple, clear steps. Now anyone can use sketchnotes to capture ideas-even you and me." -Chris Guillebeau, author of The $100 Startup "I hear a lot of people talk about sketchnoting, visual thinking, and how best to harness your ideas. Mike Rohde is the real deal. When Mike Rohde puts pencil and ink to paper, you should damn well be paying attention." -Shawn O'Keefe, SXSW Interactive Festival Producer "Anyone who utilizes the practical methodology Mike demonstrates in this book will not only improve their retention regarding the collating of notes, they'll fundamentally increase their overall creative potential as well. As Saul Bass so eloquently stated, 'Design is thinking made visual,' and sketchnotes are an ideal way to archive intellectual assets and flesh them out via simple drawing methods. This is a profoundly simple book, yet the results will be simply profound because it equips anyone to be able to do this." -Von Glitschka, Glitschka Studios "Sketchnotes are a great way to capture the highlights of an idea in a way that'll naturally work for your brain. Nobody will teach you how to do it better than Mike. -David Heinemeier Hansson, 37signals and co-author of REWORK "I use sketchnoting as a way to calm my brain-and help me focus on the task at hand-while it is trying to run off without me. With The Sketchnote Handbook, Mike gives you the backstory and the method to creating truly beautiful notes. It's a marvel to behold." -Myke Hurley, founder of the 70Decibels network "Mike Rohde practices what he preaches. This beautiful, simple book has everything you need to sketchnote like a pro! The Sketchnote Handbook is destined to be the definitive guide to a new, practical, and innovative discipline." -Dave Gray, X-PLANE, author of The Connected Company and co-author of Gamestorming "Something magical happens when you take notes with pictures and words together. In this friendly, encouraging book, sketchnote wizard Mike Rohde shares his secrets so that anybody can steal his tricks for capturing ideas with pen and paper." -Austin Kleon, author of Steal Like an Artist "The Sketchnote Handbook is an informative, hands-on book designed to quickly share the principles of sketchnoting, so you can get right to creating sketchnotes for yourself. Mike's fun, illustrative style energizes you to pick up a pen and sketchnote!" -Nancy Duarte, CEO Duarte Inc, best-selling author of Resonate and Slide:ology "This book is not really a book. It's a tool kit for learning a new and better way of capturing and understanding information, and it's perfectly aligned with the way our brains actually work. If you're a student, or a teacher, or a businessperson, this book has the potential to change the way you learn, and the way you think." -Daniel Coyle, The New York Times best-selling author of The Talent Code and The Little Book of Talent "Never fear note taking again. Rohde demystifies the practice and makes it accessible to everyone. Your brain will thank him later." -Sunni Brown, co-author of Gamestorming "The Sketchnote Handbook is a call to fully engage and enhance the big concepts and key ideas we are exposed to at conferences, in meetings, and daily life. Doodles are no longer a dirty word! Mike Rohde's easy examples and straightforward explanations make it accessible for anyone. This is a revolution that takes simple note taking to another plateau, turning it into actionable art." -Patrick Rhone, author of Keeping It Straight and enough "For The Sketchnoting Handbook, Mike uses his famous talent of distilling and illustrating other people's ideas, and he shares some ideas of his own-how to create your own awesome sketchnotes. Not only is Mike a clever illustrator, he's also an approachable and clear communicator. His book is equal parts fun and instruction." -Shawn Blanc, shawnblanc.net "There are great storytellers, and there are great artists. And then there is Mike Rohde: a magnificent blend of the two. What Mike has made into a professional art form we once did as children-rely on a blend of visuals and words to communicate. We've since been pulled too far in the direction of words, and Mike's book is here to help us reawaken the full range of our abilities." -Leslie Bradshaw, co-founder, president, and COO of JESS3 "The Sketchnote Handbook is neither about sketching nor is it about note taking. It's about receiving and processing the world in a more complete and insightful way. It's a software upgrade for your brain. For those who've been shamed into thinking that drawing is either beyond them or beneath them, this book offers a whole new way of mastering the daily onslaught of information and turning it into raw material for discovery. (For those of us who've done this all our lives, the book provides a beautifully conceived and lovingly illustrated treat, and a great gift for our left-brained friends.)" -Stefan G. Bucher, creator of dailymonster.com, author of 344 Questions: The Creative Person's Do-It-Yourself Guide to Insight, Survival, and Artistic FulfillmentTable of ContentsChapter 1: What Are Sketchnotes?Chapter 2: Why Sketchnote?Chapter 3: Listen UpChapter 4: The Sketchnoting Process Chapter 5: Types of SketchnotesChapter 6: Sketchnote StrategiesChapter 7: Sketchnoting Techniques
£28.99
