Business communication, etiquette and presentation Books

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Book Synopsis''David Marquet is the kind of leader who comes around only once in a generation... his ideas and lessons are invaluable'' - Simon Sinek, author of Start With Why----------Leadership lessons from a nuclear submarine captain to help you transform how you work.Captain David Marquet was used to giving orders. In the high-stress environment of the USS Santa Fe, a nuclear-powered submarine, it was crucial his men did their job well. But the ship was dogged by poor morale, poor performance and the worst retention in the fleet.One day, Marquet unknowingly gave an impossible order, and his crew tried to follow it anyway. He realized he was leading in a culture of followers, and they were all in danger unless they fundamentally changed the way they did things.Marquet took matters into his own hands and pushed for leadership at every level. Before long, his crew became fully engaged and the Santa Fe skyrocketed from worst to first in the fleet.No matter your industry or position, by reading Marquet''s business classic, you can learn how to create a workplace where everyone takes responsibility for their actions, people are healthier and happier - and everyone is a leader.Trade ReviewI don't know of a finer model of this kind of empowering leadership than Captain Marquet. And in the pages that follow you will find a model for your pathway * Stephen R. Covey, author of The 7 Habits of Highly Effective People *To say I'm a fan of David Marquet would be an understatement . . . I'm a fully fledged groupie. He is the kind of leader who comes around only once a generation. He is the kind of leader who doesn't just know how to lead, he knows how to build leaders. His ideas and lessons are invaluable to anyone who wants to build an organization that will outlive them * Simon Sinek, optimist and author of Start with Why *The best how-to manual anywhere for managers on delegating, training, and driving flawless execution. * FORTUNE *One of the 12 best business books of all time... Timeless principles of empowering leadership. * USA TODAY *

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Book SynopsisWith a new introduction from the author, discover the secrets to a perfect TED Talk and learn how to deliver an exceptional presentation with Carmine Gallo’s Talk Like TED.‘A smart, practical book that will teach you how to give a kick-butt presentation’ - Daniel H. Pink, No. 1 bestselling author of DriveTED Talks have redefined the elements of a successful presentation and become the gold standard for public speaking around the world. And yet the techniques that top TED speakers use are the same ones that will make any presentation more dynamic, fire up any team, and give anyone the confidence to overcome their fear of public speaking.Communications coach and bestselling author of The Presentation Secrets of Steve Jobs, Carmine Gallo has broken down the top TED Talks and interviewed the most popular TED presenters to uncover the nine secrets of all successful TED presentations. From ‘Unleashing the Master Within’ and ‘Delivering Jaw Dropping Moments’ to ‘Sticking to the eighteen-minute Rule’, Gallo provides a step-by-step method that makes it possible for anyone to create, design, and deliver a TED-style presentation that is engaging, persuasive, and memorable.Ideas are the true currency of the twenty-first century, and Talk Like TED gives readers a way to create presentations around the ideas that matter most to them, presentations that will energize their audiences to spread those ideas, launch new initiatives, and reach their highest goals.Trade ReviewTalk Like TED is a smart, practical book that will teach you how to give a kick-butt presentation -- Daniel H. Pink, No. 1 New York Times Bestselling Author of To Sell Is Human and DriveLively and appealing . . . the book draws on current brain science to explain what wins over, and fires up, an audience – and what doesn't * Fortune *A dynamic work focused on storytelling, filled with examples from TED Talks . . . The book is sure to be a hit with anyone who wants to be a more successful communicator * Publishers Weekly *I found his book compelling and educational, and I'm now ready to shorten and reformat my speeches * Inc. Magazine *Gallo’s book is crammed with valuable insights as well as practical dos and don’ts. Read it and you, too, can stand and deliver a compelling, convincing and memorable talk, speech or presentation * SUCCESS *The premise of this book, that TED talks provide great examples and lessons, is a magnificent insight. Then Carmine's execution of this premise is even better. This book will make you a much better speaker -- Guy Kawasaki, former chief evangelist of Apple and author of APE: Author, Publisher, EntrepreneurThis book offers anyone trying to get better at spoken communications a comprehensive description of the elements that make for greatness. It is deeply researched and draws on some of the best examples of current public speaking * Management Today *Read this book to understand the secrets to delivering presentations that sell yourself and your cause by adopting techniques from some of the most notable speakers on the planet -- Dan Schawbel, New York Times bestselling author of Promote Yourself and Me 2.0Inspire, motivate and persuade any audience! That's what Carmine Gallo helped me do and now he can help you, too, in Talk Like TED. -- Darren Hardy, publisher and founding editor of SUCCESS magazineIn this book, Gallo performs magic: he shows us exactly what makes the world's greatest talks so great [...] Gallo gives us secrets we can apply to our own presentations so that people actually want to hear us talk -- Dan Roam, author of The Back of the Napkin and Show and TellTable of ContentsAcknowledgements - i: Acknowledgments Introduction - ii: Introduction: Ideas Are the Currency of the Twenty-first Century Unit - 1: PART I: Emotional Chapter - 1: Unleash the Master Within Chapter - 2: Master the Art of Storytelling Chapter - 3: Have a Conversation Unit - 2: PART II: Novel Chapter - 4: Teach Me Something New Chapter - 5: Deliver Jaw-Dropping Moments Chapter - 6: Lighten Up Unit - 3: PART III: Memorable Chapter - 7: Stick to the 18-Minute Rule Chapter - 8: Paint a Mental Picture with Multisensory Experiences Chapter - 9: Stay in Your Lane Section - iii: Author’s Note Section - iv: Notes Index - v: Index

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Book SynopsisChris Fill BA, MSc. is a Director of Fillassociates and was a Principal Lecturer at the University of Portsmouth. He was also a Fellow and for 15 years, Senior Examiner for Marketing Communications at the Chartered Institute of Marketing. He has worked with the Institute of Practitioners in Advertising on special projects and for clients in the UK and overseas. Having authored over 36 textbooks, and published papers in many leading academic journals, he is recognised internationally for his contribution to marketing communications. Sarah Turnbull Ph.D., MBA, MSc, FCIM, FHEA, is Professor of Marketing at the University of Portsmouth. Sarah is a Freeman of the Worshipful Company of Marketors and a Fellow of The Chartered Institute of Marketing. Prior to joining academia she worked in a number of global advertising agencies. Her research on advertising practice and creativity has been published in leading acaTable of ContentsPreface Acknowledgements Part 1 An introduction to marketing communications The scope of marketing communications Communication: theory, interactivity and influencers Understanding buyer behaviour and improving engagement How does marketing communications work? Part 2 Managing marketing communications Marketing communications: strategies and planning Marketing communications: objectives and positioning Branding and marketing communications Integrated marketing communications Budgeting and evaluation Part 3 The marketing communications mix Advertising: role, forms and strategy Public relations and sponsorship Direct marketing and sales promotion Brand: placement, experience and packaging Content: messages, credibility and creative approaches Media: principles, practice and formats Media planning: concepts and practices Author index Subject index Credits

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Book SynopsisThe authors of the classic Difficult Conversations teach you how to take criticism productively in Thanks for the Feedback.We get feedback every day of our lives, from friends and family, colleagues, customers, and bosses, teachers, doctors, and strangers. We''re assessed, coached, and criticized about our performance, personalities and appearance.We know that feedback is essential for professional development and healthy relationships - but we dread it and even dismiss it. That''s because while want to learn and grow, we also want to be accepted just as we are.Thanks for the Feedback is the first book to address this tension head on. In it, the world-renowned team behind the Harvard Negotiation Project offer a simple framework and powerful tools, showing us how to take on life''s blizzard of comments and advice with curiosity and grace.''I''ll admit it: Thanks for the Feedback made me uncomfortable. And that''s one reason I liked it so much. With keen insight and lots of practical takeaways, it reveals why getting feedback is so hard - and then how we can do better'' Daniel H. Pink, author of To Sell Is Human and Drive''Thanks for the Feedback is a road map to more self-awareness, greater learning, and richer relationships. A tour de force'' Adam Grant, Wharton professor and author of Give and TakeDouglas Stone and Sheila Heen are Lecturers on Law at Harvard Law School and cofounders of Triad Consulting. Their clients include the White House, Citigroup, Honda, Johnson & Johnson, Time Warner, Unilever, and many others. They are co-authors of the international bestseller Difficult Conversations. Stone lives in Cambridge, MA. Heen lives with her husband and three children in a farmhouse north of Cambridge, MA.Trade ReviewI'll admit it: Thanks for the Feedback made me uncomfortable. And that's one reason I liked it so much. With keen insight and lots of practical takeaways, it reveals why getting feedback is so hard - and then how we can do better -- Daniel H. Pink, author of To Sell is Human and DriveThanks for the Feedback is a road map to more self-awareness, greater learning, and richer relationships. A tour de force -- Adam Grant, Wharton professor and author of Give and TakeImagine an organisation where everyone is actually good at receiving feedback. People would learn and grow. Impossible, you say? Thanks to this insanely original and powerful book, maybe not -- Judy Rosenblum, former chief learning officer of Coca-Cola and founder of Duke Corporate Education

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Book SynopsisGold Medal Winner--Tops Sales World's Best Sales and Marketing BookâœFast, fun and immensely practical.ââJOE SULLIVAN, Founder, FlextronicsâœMove over Neil Strauss and game theory. Pitch Anything reveals the next big thing in social dynamics: game for business.ââJOSH WHITFORD, Founder, Echelon MediaâœWhat do supermodels and venture capitalists have in common?They hear hundreds of pitches a year. Pitch Anything makes sure you get the nod (or wink) you deserve.ââRALPH CRAM, InvestorâœPitch Anything offers a new method that will differentiate you from the rest of the pack.ââJASON JONES, Senior Vice President, Jones Lang LaSalleâœIf you want to pitch a product, raise money, or close a deal, read Pitch Anything and put its principles to work.ââSTEVEN WALDMAN, Principal and Founder, Spectrum CapitalâœPitch Anything opened my eyes to what I had been misTable of ContentsSection 1: The Problem; Chapter 1. Why This Book Can Help You; Chapter 2. This is Your Brain, This is Your Brain During a Pitch; Chapter 3. The Strong Method; Section II: The Solution; Chapter 4. Setting and Owning the Frame; Chapter 5. Telling the Story; Chapter 6. Revealing Intrigue and Building Novelty; Chapter 7. Offering the Prize; Chapter 8. Nailing the Hookpoint; Chapter 9. Getting a Decision; Section III: The Benefit; Chapter 10. What the Perfect Pitch Looks Like; Chapter 11. You are now one of the Best

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Book SynopsisThe 10th anniversary edition of the classic guide to handling life''s toughest conversationsWhat is a difficult conversation?Asking for a pay rise, saying ''no'' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we''re not engaging in one dialogue but three:- The what happened conversation (what do we believe was said and done)- The feelings conversation (the emotional impact on everyone involved) - The identity conversation (what does this mean for everyone''s opinion of themselves)Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, pro

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Book SynopsisThe bestselling business classic on the power of relationships, updated with in-depth advice for making connections in the digital world ''Don''t walk . . . RUN to your closest bookstore. The most extraordinary and valuable book I''ve come across in a long, long time'' Tom PetersDo you want to get ahead in life? Climb the ladder to success? Master networker Keith Ferrazzi says the secret is in reaching out to others. As he discovered early in life, what distinguishes highly successful people is the way they use the power of relationships - so that everyone wins. Never Eat Alone: Expanded and Updated lays out the steps and mindset Ferrazzi uses to connect with thousands of colleagues, friends, and associates: people he has helped and who have helped him. This form of connecting to the world is based on generosity; Ferrazzi distinguishes genuine relationship-building from crude glad-handing. These practical, proven princi

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Book SynopsisThe first book to deal with the problems of communicating to a skeptical, media-blitzed public, Positioning describes a revolutionary approach to creating a "position" in a prospective customer's mind-one that reflects a company's own strengths and weaknesses as well as those of its competitors. Writing in their trademark witty, fast-paced style, advertising gurus Ries and Trout explain how to: Make and position an industry leader so that its name and message wheedles its way into the collective subconscious of your market-and stays there Position a follower so that it can occupy a niche not claimed by the leader Avoid letting a second product ride on the coattails of an established one. Positioning also shows you how to: Use leading ad agency techniques to capture the biggest market share and become a household name Build your strategy around your competition's weaknesses Reposition a strong competitor and create a weak spot Table of ContentsChapter 1. What Positioning Is All About. Chapter 2. The Assault on the Mind. Chapter 3. Getting Into the Mind. Chapter 4. Those Little Ladders in Your Head. Chapter 5. You Can't Get There From Here. Chapter 6. Positioning of a Leader. Chapter 7. Positioning of a Follower. Chapter 8. Repositioning the Competition. Chapter 9. The Power of the Name. Chapter 10. The No-Name Trap. Chapter 11. The Free-Ride Trap. Chapter 12. The Line-Extension Trap. Chapter 13. When Line Extension Can Work. Chapter 14. Positioning a Company: Xerox. Chapter 15. Positioning a Country: Belgium. Chapter 16. Positioning an Island: Jamaica. Chapter 17. Positioning a Product: Milk Duds. Chapter 18. Positioning a Service: Mailgram. Chapter 19. Positioning a Long Island Bank. Chapter 20. Positioning a New Jersey Bank. Chapter 21. Positioning a Ski Resort: Stowe. Chapter 22. Positioning the Catholic Church. Chapter 23. Positioning Yourself and Your Career. Chapter 24. Positioning Your Business. Chapter 25. Playing the Positioning Game.

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Book SynopsisDo you wish you could decode people? Do you want a formula for charisma? Do you want to know exactly what to say to your boss, your date or your networking partner? You need to know how people work.As a human behaviour investigator, Vanessa Van Edwards studies the hidden forces that drive our behaviour patterns in her lab - and she''s cracked the code. In Captivate she shares a wealth of shortcuts, systems and behaviour hacks derived from her research, to help you take charge of interactions at work and at home. You''ll learn how to execute a social game plan to navigate any social situation; how to speed-read faces for 7 universal ''micro-expressions'' that can be used to predict people''s emotions; and much more besides. When you understand the laws of human behaviour you can get along with anyone. With Vanessa''s help, you will never interact in the same way again.Trade ReviewFull of helpful tips, actionable anecdotes and fascinating research, Captivate is the consummate wingman (or woman) - a book you'll hear whispering in your ears, giving you social superpowers -- Jenny Blake, author of PIVOTIn Captivate, Vanessa Van Edwards has not only decoded the secret formula for what makes people tick, she also explains how to harness and put the latest people science into action -- Jordan Harbinger, founder of The Art of CharmThere is a big difference between faking your way into a building relationships and deeply understanding the science of what makes people tick so that you can naturally and effectively connect with them. Captivate teaches this science in a fun and accessible way, so that you apply the learning in your everyday life, growing your network, influence and impact -- Pamela Slim, author of BODY OF WORKThis book is rewarding regardless of your level of skill in getting along with others -- Art Markman PhD, co-author of BRAINS BRIEFS

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Book Synopsis''This is not just the most insightful book ever written on public speaking-it''s also a brilliant, profound look at how to communicate'' - Adam Grant, author of ORIGINALSIn Ted Talks Chris Anderson, Head of TED, reveals the inside secrets of how to give a first-class presentation. Where books like Talk Like TED and TED Talks Storytelling whetted the appetite, here is the official TED guide to public speaking from the man who put TED talks on the world''s stage. Anderson shares his five key techniques to presentation success: Connection, Narration, Explanation, Persuasion and Revelation (plus the three to avoid). He also answers the most frequently asked questions about giving a talk, from ''What should I wear?'' to ''How do I handle my nerves?''.Ted Talks is also full of presentation tips from such TED notable speakers as Sir Ken Robinson, Bill Gates, Mary Roach, Amy Cuddy, Elizabeth Gilbert, Dan Gilbert, Amanda PaTrade ReviewIs there a single recipe for a great speech? Of course not. But there are some essential ingredients, which the TED team sets out here with concision, verve and wit (which are also some of the ingredients). An inspiring, contemporary guide to the venerable arts of oratory. * Sir Ken Robinson *Excellent; easily the best public speaking guide I have read. -- Tim Harford * Financial Times *Nobody in the world better understands the art and science of public speaking than Chris Anderson. He is the absolutely perfect person to have written this book, and it will be a gift to many. -- Elizabeth GilbertThis is not just the most insightful book ever written on public speaking-it's also a brilliant, profound look at how to communicate. If you ever plan to utter a sound, this is a must-read. It gives me hope that words can actually change the world. -- Adam Grant, Wharton professor and author of ORIGINALSThe TED Talk has reinvented the art of rhetoric for the 21st century - we now know that "ideas worth spreading" can indeed be spread far and wide, and with clarity and panache. Behind this revolution lies Chris Anderson, who had a vision that powerful ideas can improve the world and has developed a coherent philosophy and a set of guidelines for compelling communication. -- Steven PinkerThe TED Talk may well be the defining essay genre of our time: what the pamphlet was to the 18th-century, and the newspaper op-ed was to the twentieth. TED TALKS is a guidebook to this new language, written by the man who has made it a global force. -- Steven Johnson, bestselling author of HOW WE GOT TO NOWFor anyone who's got a story to tell, or an audience they want to engage - this book is a must-read * Forbes *

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Book SynopsisSince its publication in 2007, Yes! has shown how small changes can make a big difference to everyone's powers of persuasion - both at work and at home. Every day, we face the challenge of persuading others to do what we want. But what makes people say 'yes' to our requests? Based on decades of research into the psychology of persuasion, this book reveals many remarkable insights that will help you be more persuasive both at work and at home. Co-written by the world's most quoted expert on influence, Professor Robert Cialdini, Yes! contains dozens of tips that you wouldn't want to miss out on - all of them scientifically proven to boost your powers of persuasion. This special tenth Anniversary edition features ten new chapters of updated research and fresh secrets of persuasion. You will find out how to stop your listeners getting bored, what you can do on your commute to increase your influence, and why being second place is worse than being third. Whether you want someone to promote you, take their medicine, reduce their carbon footprint or even give you their vote, Yes! shows how small changes in your approach can have a dramatic effect on your success.Trade ReviewCompletely changed my way of looking at the world ... Yes! is the Freakonomics of social psychology. It's a handbook to the world. Don't miss out. -- Daniel Finkelstein, Executive Editor * The Times *Read this book. ... perfectly pitched for smart businesspeople -- Octavius Black * Management Today *Surprising, provocative, fun. -- Tim Harford, Author * The Undercover Economist *In a world where persuasion is a more and more important part of what governments and organisations have to do, this book is invaluable. -- Matthew Taylor, Chief Executive, RSAA book filled with wisdom -- Richard H. Thaler, co-author of 'Nudge'This book ranks in the top 10 business books that I've ever read -- Guy Kawasaki, author * The Art of the Start *Are there any nice little books I could buy as a present that wouldn't insult the recipient's intelligence? Yes. Or rather Yes!. It will help you understand why you're buying Christmas presents when you don't want to and when the people you're buying them for don't want you to either. -- Stuart Jeffries * Guardian *If a CEO or head of state was limited to a single advisor my nomination would be Bob Cialdini, the world's most practical social psychologist and master of "influence". In this book Cialdini teams up with a gifted young scholar and a seasoned consultant to produce a book filled with wisdom. Read it and the next time someone asks you to sell snow to the Eskimos or solve global warming you will say "sure, but do you have anything hard I can do?" -- Richard H. Thaler, co-author * Nudge *

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Book SynopsisIn today’s noisy marketplace, it’s crucial you find ways to get noticed. But do you shy away from the spotlight for fear of feeling like an idiot or looking like a show-off? Do you see others out there, attracting the kind of attention you wish you could get? If so, you need to Make Yourself a Little Bit Famous! Jam-packed with stories, advice, case studies and encouragement, Penny shares pro-tips on: Getting on TV and radio and acing your appearances. Bossing it as a speaker and when you present to people. Shining when you take part in or chair a panel discussion. If you want to be a best-kept secret, then step away from this book. But if you recognise the value of raising your profile for your business or career, then step up – because now is the right time for you to make yourself a little bit famous.Trade Review“Quite simply the best advice to help you attract attention for your business or career.” -- Steph McGovern, Broadcaster, BBC TV“A masterpiece. Practical, digestible and deliverable ideas to help raise your profile and increase your success. Penny makes people a little more famous.” -- Paul McGee - Aka The Sumo Guy. International Speaker and Sunday Times Best Selling Author.

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Book SynopsisReliable, authoritative, and designed to ease grammar anxiety!Words are the currency of every business transaction. They persuade, inspire, educate, and clarify. Essential Grammar for Business offers guidance to professionals perplexed by proper comma placement, dangling modifiers, or the difference between who and whom. With a better understanding of the building blocks, readers will be better equipped to focus on the other ingredients of good business writing such as content, clarity, and style. This book is fun, fast-paced, and easy to use.

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Book SynopsisLearn how to turn the supposedly unreachable people in your lives into allies, devoted customers, loyal colleagues, and lifetime friends.Table of Contents CONTENTS Foreword by Keith Ferrazzi xiii Preface to the Paperback Edition xv Acknowledgments xvii SECTION I The Secret to Reaching Anyone 1 1 Who’s Holding YOU Hostage? 3 2 A Little Science: How the Brain Goes from “No” to “Yes” 14 SECTION II The 9 Core Rules for Getting Through to Anyone 25 3 Move Yourself from “Oh F#@& to OK” 27 4 Rewire Yourself to Listen 36 5 Make the Other Person Feel “Felt” 45 6 Be More Interested Than Interesting 55 7 Make People Feel Valuable 64 8 Help People to Exhale Emotionally and Mentally 69 9 Check Your Dissonance at the Door 77 10 When All Seems Lost—Bare Your Neck 87 11 Steer Clear of Toxic People 94 SECTION III 12 Easy-to-Use Tools for Achieving Buy-in and Getting Through 109 12 The Impossibility Question 111 13 The Magic Paradox 116 14 The Empathy Jolt 123 15 The Reverse Play, Empathy Jolt #2 132 16 “Do You Believe That?” 138 17 The Power of “Hmmm. . . .” 142 18 The Stipulation Gambit 150 19 From Transaction to Transformation 155 20 Side by Side 163 21 Fill in the Blanks 170 22 Take It All the Way to “No” 176 23 The Power Thank You and Power Apology 180 SECTION IV Fast Fixes for 7 Challenging Situations 187 24 The Team from Hell 189 25 Climbing the Ladder 194 26 The Narcissist at the Table 197 27 Stranger in Town 200 28 The Human Explosion 204 29 Getting Through to Yourself 209 30 Six Degrees of Separation 215 Afterword 221 Index 223 About the Author 231 Keynotes/Workshops 233

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Book SynopsisJohn V. Thill and Courtland L. Bovée have been leading textbook authors for more than 2 decades, introducing millions of students to the fields of business and business communication. Their award-winning texts are distinguished by proven pedagogical features, extensive selections of contemporary case studies, hundreds of real-life examples, engaging writing, thorough research, and the unique integration of print and digital resources. Each new edition reflects the authors' commitment to continuous refinement and improvement, particularly in terms of modeling the latest practices in business and the use of technology. Mr. Thill is a prominent communications consultant who has worked with organizations ranging from Fortune 500 multinationals to entrepreneurial start-ups. He formerly held positions with Pacific Bell and Texaco. Professor Bovée has 22 years of teaching experience at Grossmont College in San Diego, where he has received teaching hTable of ContentsPART 1: UNDERSTANDING THE FOUNDATIONS OF BUSINESS COMMUNICATION Professional Communication in a Digital, Social, Mobile World Interpersonal Communication Skills Collaboration and Business Etiquette Communication Challenges in a Diverse, Global Marketplace PART 2: APPLYING THE THREE-STEP WRITING PROCESS Planning Business Messages Writing Business Messages Completing Business Messages PART 3: CRAFTING BRIEF BUSINESS MESSAGES Crafting Messages for Digital Channels Writing Routine and Positive Messages Writing Negative Messages Writing Persuasive Messages PART 4: PREPARING REPORTS AND PRESENTATIONS Planning Reports and Proposals Writing and Completing Reports and Proposals Developing and Delivering Business Presentations PART 5: WRITING EMPLOYMENT MESSAGES AND INTERVIEWING FOR JOBS Building Careers and Writing Résumés Applying and Interviewing for Employment APPENDICES Format and Layout of Business Documents Documentation of Report Sources

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Book SynopsisJeannette Nelson is one of the world's leading voice coaches. In the course of over a decade as Head of Voice at the National Theatre, she was responsible for ensuring that everyone who took the stage at Britain's leading theatre was communicating clearly and charismatically. Along the way, she worked with some of the greatest actors of our time from Al Pacino to Benedict Cumberbatch to Juliette Binoche on some of their most notable roles across stage, film and TV. Nelson's first book, The Voice Exercise Book (2015), has become the go-to guide for actors looking for exercises to help improve their vocal clarity. 'Jeannette's knowledge is astonishing and her approach so gentle and effective' Derren Brown

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Book SynopsisTable of Contents 1 Professional Communication in Today’s Digital, Social, Mobile World 2 Collaboration, Interpersonal Communication, and Business Etiquette 3 Planning Business Messages 4 Writing Business Messages 5 Completing Business Messages 6 Crafting Messages for Digital Channels 7 Writing Routine and Positive Messages 8 Writing Negative Messages 9 Writing Persuasive Messages 10 Understanding and Planning Reports and Proposals 11 Writing and Completing Reports and Proposals 12 Developing and Delivering Business Presentations 13 Building Careers and Writing Resumes 14 Applying and Interviewing for Employment

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Book SynopsisThe ultimate guide to data visualization and information design for business.Making good charts is a must-have skill for managers today. The vast amount of data that drives business isn't useful if you can't communicate the valuable ideas contained in that data—the threats, the opportunities, the hidden trends, the future possibilities.But many think that data visualization is too difficult—a specialist skill that's either the province of data scientists and complex software packages or the domain of professional designers and their visual creativity.Not so. Anyone can learn to produce quality "dataviz" and, more broadly, clear and effective information design. Good Charts will show you how to do it.In this updated and expanded edition, dataviz expert Scott Berinato provides all you need for turning those ordinary charts kicked out of a spreadsheet program into extraordinary visuals that captivate and persuade your audience and for transforming presentations that seem like a mishmash of charts and bullet points into clear, effective, persuasive storytelling experiences.Good Charts shows how anyone who invests a little time getting better at visual communication can create an outsized impact—both in their career and in their organization. You will learn: A framework for getting to better charts in just a few minutes Design techniques that immediately make your visuals clearer and more persuasive The building blocks of storytelling with your data How to build teams to bring visual communication skills into your organization and culture This new edition of Good Charts not only provides new visuals and updated concepts but adds an entirely new chapter on building teams around the visualization part of a data science operation and creating workflows to integrate visualization into everything you do.Graphics that merely present information won't cut it anymore. Make Good Charts your go-to resource for turning plain, uninspiring charts and presentations into smart, effective visualizations and stories that powerfully convey ideas.Trade ReviewAdvance Praise for Good Charts:"As someone who's worked with Scott Berinato on information design projects, I can tell you he knows his stuff. This is a marvelous, substantial update to an already wonderful book. Good Charts shows you how to achieve smart growth for yourself and your organization." — Whitney Johnson, cofounder and CEO, Disruption Advisors; author, Wall Street Journal bestselling Smart Growth: How to Grow Your People to Grow Your Company"It isn't often that a book comes out and I say, 'I wish I'd written that book.' But if I could have double-clicked on the data section of slide:ology and had a book pop out, Good Charts would be the book!" — Nancy Duarte, CEO, Duarte Inc.; award-winning author of multiple books on presentation and design, including slide:ology: The Art and Science of Creating Great Presentations"This is an elegant volume, illustrated with appealing graphic images that, taken together with the text...provide an antidote for 'death by PowerPoint.'" — Choice, a publication of the American Library Association"...it may just be the design book of the year." — Fast Company, Co.Design newsletter

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Book SynopsisThe Secrets to Powerful CommunicationThe Art of Conscious Communication for Thoughtful Men helps you improve communication skills, enhance relationships, and navigate complex emotions and conversations.#1 New Release in Communication ReferenceEmbrace the power of conscious communication and become part of a new generation of emotionally aware, respectful men. Your journey towards enhanced relationships and a more fulfilling life begins here. In this transformative guide, author Jem Fuller draws on 20 years of coaching and leadership, providing strategies to enhance communication skills. Explore the depths of personal discovery through honest stories, discovering how small steps in awareness can lead to significant changes in relationships and results.It''s not just a book. In a world where communication shapes the essence of our relationships and results, Fuller challenges conventional norms that may hinder effective expression. The Art of Conscious Communication for Thoughtful Men is a guide to thinking, focusing, acting, and communicating in ways that profoundly impact both individual lives and the lives of those around you. The book urges men to break free from societal constraints, offering practical strategies for navigating complex emotions and conversations. As you delve into Jem''s colorful life experiences and leadership insights, witness the potential for positive societal change and a more fulfilling life through the profound impact of conscious communication.Inside, you''ll find: Masterful coaching strategies for effective communication Leadership insights honed over two decades Practical guidance for navigating complex emotions Stories from a diverse life, enhancing cultural understanding If you liked books such as The First Minute, The Effective Communication Method, or 7 Winning Conflict Resolution Techniques, you’ll love The Art of Conscious Communication for Thoughtful Men.

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Book SynopsisLEARN THE TECHNIQUES YOU NEED TO COMMUNICATE BETTER AT WORK AND HOME''Communication is a bit like love - it''s what makes the world go round, but nobody really knows how it works.''Struggle to find the words in meetings? Know what you mean but not how to say it? From Aristotle''s thoughts on presenting to the Harvard Negotiation Project, internationally bestselling duo Mikael Krogerus and Roman Tschäppeler have 44 tried and tested ideas to change that.Distilled into a single volume, their winning marriage of practicality and humour turns seemingly difficult ideas into clear and entertaining diagrams that will help you:-Brush up on your listening skills and small talk -Run better meetings-Improve the conversations in your head Whether you''re a CEO, just starting out or want to improve your relationships at home, this guide will improve your communication skills and help you form more meaningful connections.

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Book SynopsisThis popular, market-leading textbook for corporate communication continues to be the authoritative and definitive textbook for students and educators. The text has been updated to include: • changes to the workplace in light of the Covid-19 pandemic and the impact of hybrid working on employee communication • the ongoing impacts of digital disruption and transformation on corporate communication at the advent of the ‘metaverse’ and alongside consideration of popular newer social media • the increasing focus on sustainability; societal impact, purpose and corporate social responsibility; and the importance of social justice and inclusion within organizations and how these relate to organizational communication Updated case studies include Starbucks, Amazon, Microsoft and British Airways. This textbook is essential reading for communication courses including: corporate communication; organizational communication; management communication; strategic communication; and public relations. Joep Cornelissen is Professor of Corporate Communication and Management at Rotterdam School of Management, Erasmus University. Table of ContentsIntroduction to Corporate Communication Defining Corporate Communication Corporate Communication in Contemporary Organizations Corporate Communication in a Changing Media Environment Conceptual Foundations Stakeholder Management and Communication Corporate Identity, Branding and Corporate Reputation Corporate Communication in Practice Communication Strategy and Strategic Planning Research and Measurement Specialist Areas in Corporate Communication Media Relations Employee Communication Issues Management Crisis Communication Leadership and Change Communication Corporate Social Responsibility (CSR) and Community Relations

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Book SynopsisMaster the art of communication to improve outcomes in any scenario Simply Said is the essential handbook for business communication.Trade ReviewSullivan highlights powerful ways that you can better connect with people. Simply Said is a quick read that will help you improve the quality of your communications and become a more effective leader. - Stephen R. Howe, Jr., US Chairman and Americas Managing Partner, Ernst & Young Effective communication is absolutely critical to successful leadership. Sullivan reminds us that when we re communicating, audiences are listening to hear one thing: what does this mean for me? Simply Said is a candid guide to improve our ability to connect with others, and as a result, improve our impact as communicators and leaders." - Tom Bradley. President of Retail, TD Ameritrade Jay Sullivan s approach to communication and the virtues of this book extend well beyond how to speak and write more clearly. Embedded within is a deeper philosophy of leadership rooted in attentiveness to others that is both appealing and compelling. This book is a valuable resource to those who are, or aspire to be, leaders." - Eduardo M. Penalver. Allan R. Tessler Dean and Professor of Law, Cornell Law School Adhering to the mantra of the Simply Said title, I have just one piece of advice: Read this book! You will learn how to communicate better by focusing less on yourself and more on others. The world would be a much better place if we would all talk less and listen more." - Lorri Freifeld, Editor-in-Chief, Training magazine Simply Said shows us how to communicate effectively by focusing, not on our own perspective, but on the perspective of our audience and their interests. It is clear and engaging, and it is an invaluable guide to anyone who needs to communicate successfully to achieve the goals that matter to them which is all of us. - William M. Treanor, Dean and Professor, Georgetown University Law Center Being an effective communicator is no longer a nice skill for some to have, it is absolutely a required skill for everyone to possess. The ability to truly connect with others is the key to building relationships and improving performance. Simply Said is a must read for anyone who aspires to lead and influence others. - Michael A. Schweitzer, Senior Global Banking Executive From small talk to presentations to leadership, communications are key. Simply Said provides practical advice (or reminders) to ensure your success. Practicing what they preach, it is written in straightforward, simple language that s about you and your success." - Russell Morris, Chief Human Resources Officer, The Conference Board "I wish that everyone would read and absorb the clear and straightforward method of Simply Said: Communicating Better at Work and Beyond. Hours upon hours of time would be saved, we would all be spared speeches and talks that do not get to the point, and we would understand each other so much better! I highly recommend Jay Sullivan's superb techniques." - Matthew Diller, Dean, Paul Fuller Professor of Law, Fordham University School of Law This book is a must-read for anyone looking to improve their communication skills. As an experienced Human Resources executive, I have seen individuals communication skills make (or break) their career. We can all stand to improve the way in which we connect with our audiences pick up this book today! - Susan Lovegren, Senior Vice President of Human Resources, Juniper Networks " Simply Said is a must read! It illustrates how effective communication positively impacts relationships, families and communities. Today's exemplary leaders can learn what works and what doesn't when they communicate." - Lily Woo, Program Director, Columbia Teachers College Jay has helped me to improve my communication by focusing on the audience and simplifying my message. Communicating one s message is the completion of the process and, with my improved communication skills, I find that I am a better strategic thinker and leader. Simply Said is a great resource tool for business and life. - Kevin J. O'Donnell, Chief Executive Officer, President, RenaissanceRe Holdings Ltd. The importance of communications cannot be over-stated. In the development of a strategic assessment of our college, we identified communications as the key area for our attention. Repeatedly, in my work in education and in my roles in other organizations, communication rises to the top as an area requiring improvement. Simply Said is a straightforward and very helpful primer for enhancing communication. The author stresses the importance of being intentional and succinct with the message. What will our listeners hear? What do we want them to remember? The deep experiences of the author resulted in a clear and nuanced presentation of recommendations for enhancing communication. A must read! - Scott Evenbeck, President, Stella and Charles Guttman Community College, CUNY "In my more than 25 years in the business world and as a college professor, communication skills have consistently been the most important enabler for success and the skill that I still practice to this day. This book is the perfect communications 'how to excel' guide for students and provides well-founded approaches and practical applications. This book will be my communications resource guide and I would recommend that all future leaders take the time to learn these skills and invest in their future." - Ken Daly, President, National Grid New York Simply Said: Communicating Better at Work and Beyond delivers a simple message and a powerful method. Reading this accessible book would permit anyone to vanquish the challenge of connecting with audiences large or small. This is essential reading for students, executives, and, generally, for anyone who wants to be understood by others. - David Gautschi, Joseph Keating, S.J. Professor and Dean emeritus, Fordham University Simply Said is an insightful and practical book that methodically outlines the keys to effective communication, and does so crisply and with style. With this book, Jay Sullivan has created a comprehensive resource for systematically enhancing your communication skills. - Stephen P. Hills, Former President, The Washington PostTable of ContentsIntroduction: Focus on Others xi Section One Your Content 1 Chapter 1 What Do You Mean by That? Conveying a Clear Message 3 Chapter 2 Once Upon a Time . . . Telling Engaging Stories 17 Chapter 3 A Place for Everything Organizing Your Content 23 Section Two Your Oral Communication Skills 39 Chapter 4 Stand Up and Stand Out Making the Most of Your Body Language 41 Chapter 5 Are You Just “Waiting to Talk”? Listening to Understand 65 Chapter 6 See It. Save It. Say It. Delivering from Notes and Visuals 87 Chapter 7 What If They Ask You Something You Don’t Know? Responding to Questions 113 Section Three Your Written Communication Skills 125 Chapter 8 Challenge Every Word Editing for Clarity 129 Chapter 9 Form Follows Function Structuring Your Documents 146 Chapter 10 Make It Easy Creating Reader-Friendly Documents 154 Chapter 11 Hit Send with Confidence Writing Emails That Resonate 160 Section Four Your Interactions 171 Chapter 12 It’s a Dialogue, Not a Monologue Conducting Effective Client Meetings 173 Chapter 13 You Can’t Do It All Delegating Successfully 183 Chapter 14 Do You Have a Minute? Sharing Meaningful Feedback 192 Chapter 15 Raise Your Glass Giving Toasts 202 Chapter 16 Pass the Mic Handling Introductions 206 Chapter 17 The Possibilities Are Endless Facilitating Brainstorming Meetings 211 Section Five Your Leadership 217 Chapter 18 Inspire and Influence Leading Others 219 Chapter 19 From Invincibility to Authenticity Showing Vulnerability 231 About Exec|Comm 241 About the Author 243 Acknowledgments 245 Grammar Guidelines for Personal Pronouns 249 Video Resources 253 Index 255 Introduction: Focus on Others xi Section One Your Content 1 Chapter 1 What Do You Mean by That? Conveying a Clear Message 3 Chapter 2 Once Upon a Time . . . Telling Engaging Stories 17 Chapter 3 A Place for Everything Organizing Your Content 23 Section Two Your Oral Communication Skills 39 Chapter 4 Stand Up and Stand Out Making the Most of Your Body Language 41 Chapter 5 Are You Just “Waiting to Talk”? Listening to Understand 65 Chapter 6 See It. Save It. Say It. Delivering from Notes and Visuals 87 Chapter 7 What If They Ask You Something You Don’t Know? Responding to Questions 113 Section Three Your Written Communication Skills 125 Chapter 8 Challenge Every Word Editing for Clarity 129 Chapter 9 Form Follows Function Structuring Your Documents 146 Chapter 10 Make It Easy Creating Reader-Friendly Documents 154 Chapter 11 Hit Send with Confidence Writing Emails That Resonate 160 Section Four Your Interactions 171 Chapter 12 It’s a Dialogue, Not a Monologue Conducting Effective Client Meetings 173 Chapter 13 You Can’t Do It All Delegating Successfully 183 Chapter 14 Do You Have a Minute? Sharing Meaningful Feedback 192 Chapter 15 Raise Your Glass Giving Toasts 202 Chapter 16 Pass the Mic Handling Introductions 206 Chapter 17 The Possibilities Are Endless Facilitating Brainstorming Meetings 211 Section Five Your Leadership 217 Chapter 18 Inspire and Influence Leading Others 219 Chapter 19 From Invincibility to Authenticity Showing Vulnerability 231 About Exec|Comm 241 About the Author 243 Acknowledgments 245 Grammar Guidelines for Personal Pronouns 249 Video Resources 253 Index 255

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Book SynopsisThe Illusion of Choice identifies the 161/2 most important psychological biases that everyone in business needs to be aware of today - and shows how any business can take advantage of these to win customers, retain customers and sell more.

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Book SynopsisJuggling multiple transformations and diverse business demands can be overwhelming for leaders and their teams but it doesn't have to be. Uncover and embrace the metaphorical and literal aspects of rhythm to create profound connections with your teams and cultivate a thriving co-creative environment. Team Rhythm provides engaging tools and techniques to ensure both leaders and teams feel appreciated and make tangible contributions to business success.Complemented by thought-provoking illustrations, this practical handbook brings key concepts of team building to life with lightness and humour.Explore: Leadership growth and team inspiration with self-reflections and excellentleadership diagnostics A wealth of practical team development exercises New ideas to navigate with candour through challenging aspects of leadership Your team's potential to achieve added-value outcomes Co-creating an effective and empowering work environment

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Book SynopsisTAKE THE PAIN OUT OF PRESENTATIONS.Terrified of speaking in front of a group? Or simply looking to polish your skills? No matter where you are on the spectrum, this guide will give you the confidence and the tools you need to get results.Written by presentation expert Nancy Duarte, the HBR Guide to Persuasive Presentations will help you: Win over tough crowds Organize a coherent narrative Create powerful messages and visuals Connect with and engage your audience Show people why your ideas matter to them Strike the right tone, in any situation Trade Review"This concise, yet packed little book might contain all you need to know about giving a better presentation... If you do any kind of public speaking, or want to, this book will be extremely helpful and useful." -- 800 CEO READ

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Book SynopsisDuring the pivotal moments of our lives, results are often determined not only by our actions but also by our words. Saying the right thing the right way can make the difference between sealing the deal or losing the account, advancing your career or suffering a demotion.In these moments, it’s important to be pitch perfect—to use precisely the right tone to convey the right message to the right person at the right time. In Pitch Perfect, the renowned media coach Bill McGowan shows you how to craft just the right message. Along the way, McGowan lays out his Seven Principles of Persuasion, which are as easy to learn, implement, and master as they are effective. The right language—both verbal and nonverbal—can make you more confident, persuasive, and certain. It can stir people to listen closely to your every word and to remember you long after you’ve left the room.Trade ReviewWith Bill McGowan's book in front of you, your days of thinking "I wish I had said that" will be behind you. His peerless advice offers readers a real chance to be heard and to succeed. -- Sheryl Sandberg "Bill McGowan has captured the indefinable human essence of his teaching on the written page. You are assured of learning more than you can imagine while enjoying Pitch Perfect." -- Wynton Marsalis, managing and artistic director, Jazz at Lincoln Center "[This] guidebook...is evenhanded and straightforward and brims with advice for anyone hoping to brush up on public speaking, effective presentation skills and interviewing prowess both within and outside of the contemporary workforce marketplace." -- Kirkus Reviews "Success depends on having a great game plan. In Pitch Perfect, Bill McGowan provides just that-winning strategies for how to improve your communication skills, especially in life's red-zone situations." -- Eli Manning, quarterback, New York Giants "In today's world of micromessages and fleeting attention spans, connecting with your audience is more important than ever. Bill McGowan's Pitch Perfect provides valuable and proven strategies for anyone looking to communicate effectively." -- Denise Morrison, president and CEO, Campbell Soup Company "Bill McGowan has identified a fresh and simple way for us to rethink how we communicate. His innovative strategies work not just in our professional lives but in everyday life as well. That's why he's an excellent teacher and why I always enjoy working with him." -- Daniel Ek, CEO, Spotify "Bill McGowan proves in Pitch Perfect what his clients already know-he is the premiere communications coach in business today. His insightful advice and strategies work." -- Thomas Keller, The French Laundry "You can learn to express yourself more effectively, handle difficult conversations gracefully and deliver a great presentation by following and practicing...McGowan packs the book with valuable examples of what was said versus what should have been said...Filled with smart, valuable advice, Pitch Perfect is a home run." -- Success

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Book SynopsisHow did an American immigrant without a college education go from Venice Beach T-shirt vendor to television's most successful producer? How did a timid pastor's son surmount a paralysing fear of public speaking to sell out Yankee Stadium, twice? How did the city of Tokyo create a PowerPoint stunning enough to win them the chance to host the Olympics?They told brilliant stories.Whether your goal is to sell, educate, fundraise or entertain, your story is your most valuable asset: 'a strategic tool with irresistible power', according to the New York Times. Stories inspire; they persuade; they galvanize movements and actuate global change. A well-told story hits you like a punch to the gut; it triggers the light-bulb moment, the 'aha' that illuminates the path to innovation. Radical transformation can occur in an instant, with a single sentence; The Storyteller's Secret teaches you how to craft your most powerful delivery ever.In his hugely attended Talk Like TED events, bestselling author and communications guru Carmine Gallo found, again and again, that audiences wanted to discover the keys to telling a powerful story. The Storyteller's Secret unlocks the answer in fifty lessons from visionary leaders - each of whom cites storytelling as a crucial ingredient in success. A good story can spark action and passion; it can revolutionize the way people think and spur them to chase their dreams. Isn't it time you shared yours?

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a huge range and FREE tracked UK delivery on ALL orders.

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Book SynopsisUn guide condensé pour augmenter votre productivité, développer vos compétences clés et gérer votre stressLe monde change radicalement et il est facile de perdre de vue ce qui compte le plus. Ne tombez pas dans ce piège ! Développez vos compétences en leadership et augmentez votre productivité en appliquant les principes du best seller international les 7 habitudes des gens efficaces.Découvrez les habitudes qui changeront votre vie professionnelle et personnelle. Cette adaptation du best seller de Stephen R. Covey nous livre de précieux conseils pour devenir plus productif et efficace et enfin atteindre nos objectifs tant sur le plan professionnel que personnel.Devenez la meilleure version de vous-même. Ce livre est un véritable coach en développement personnel et professionnel. Retrouvez tous les conseils de Stephen R. Covey dans ce guide et soyez prêt à relever les défis du quotidien.En suivant les principes des 7 Habitudes Express, apprenez à : Développer vos soft skills, l'estime de soi, la pensée positive Rester proactif et améliorer votre productivité Faire face aux challenges et au changement afin de mener à bien votre réussite professionnelle Si vous êtes à la recherche d’un livre sur le management des compétences ou sur le développement personnel tels que Le pouvoir des Habitudes et la 25e heure, ou si vous avez apprécié Les 7 habitudes de ceux qui réalisent tout ce qu'ils entreprennent, alors Les 7 habitudes express sera votre prochaine lecture.

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Book SynopsisShows how to use comfort/discomfort model to decode nonverbal behaviour and gain crucial insights about what's really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual yet critical water cooler exchanges that are the driving force of an organization.Trade Review"Louder Than Words takes us from an understanding of nonverbal behavior to an understanding of something far more valuable for success-nonverbal intelligence." -- Robert B. Cialdini, author of Influence: Science and Practice, www.influenceatwork.com "Joe Navarro brings together the art and science of nonverbal communications for the business sector with the edge of a former FBI agent and the insight of a world-class observer." -- Jack Canfield, co-author of The Success Principles "Joe Navarro has spent his professional life studying nonverbal language, and testing those insights in high-stakes environments. We are fortunate that he is willing to share those insights in this marvelous book. It is a must read for anyone in business (and anyone not in business)." -- Brian J. Hall, Albert H. Gordon Professor of Business Administration, Harvard Business School "Louder Than Words is proof once again that in reading nonverbals, Joe Navarro is a master." -- David Givens, Ph.D., author of Crime Signals and Love Signals

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Book SynopsisThis book will change the way you think about persuasion, and have you closing deals in no time.These days, it''s just not enough to make a great pitch. Over decades of being marketed, pitched, sold (and lied) to, we''ve grown resistant to sales persuasion. The moment we feel pressured to buy, we pull away. And if we''re told what to think, our defences go up.That''s why Oren Klaff, bestselling author of Pitch Anything, has devised a new approach to persuasion based on a simple insight: everyone trusts their own ideas. Instead of pushing your idea on your buyer, guide them to discover it on their own and they will get excited about it. They''ll buy in and feel good about the chance to work with you. In Flip the Script, Klaff breaks down this insight into a series of actionable steps.You will learn how to:*Achieve Status Alignment: Use a status tip-off, a strategically placed remark that identifies you as an insider who can relaTrade ReviewOren Klaff is one of the most engaging writers in the business world today. Flip the Script is hugely entertaining - you'll find yourself eagerly turning the pages, engrossed in Klaff's remarkable tales of dealmaking . . . then suddenly look up and realise he's just taught you a whole new set of complex sales techniques, and somehow made it fun -- Matthew Dixon, coauthor of The Challenger SaleIn Flip the Script Oren Klaff gives readers powerful tools that will help them get what they want. Instead of trying to convince people to buy what you're selling, his techniques will show you how to create an entirely different dynamic. A game-changing read -- Daymond John, costar of Shark Tank and author of The Power of Broke and Rise and GrindOren Klaff should have been a spy. He could recruit and sell to anyone. The stories in this book will keep you on the edge of your seat and show you how a true master of influence operates. In these pages, Oren shares the tradecraft you need to close any kind of deal -- Jason Hanson, former CIA officer and author of Spy Secrets That Can Save Your LifeFlip the Script is the rare book that shows you how to increase your influence at work and at home. Oren Klaff's methods are both intuitive and completely actionable. This book is loaded with real-world examples, some radical, some surprising, but all incredibly useful -- Jonah Berger, author of ContagiousFlip the Script is a riveting book. This critically important handbook of influence principles is culled and perfected from Oren Klaff's remarkable career as an investment banker. Refreshing, insightful and, above all, incredibly useful, this book gives you the tools to create influence with integrity. It's a great read -- Phil Jones, author of Exactly What to Say

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Book SynopsisMichael Chad Hoeppner is a world-recognised public speaking expert. For almost two decades, he has helped people speak well when it matters most, coaching Presidential candidates, Fortune 500 CEOs, UN dignitaries, law firms, Ivy League deans and hundreds of start-up entrepreneurs on their communication skills. Since founding his training company in 2009, Hoeppner has coached clients in dozens of industries across the world and has taught communication at Columbia's Business and Law schools.

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Book SynopsisEvolving digital communication, and the way workers use it to interact with each other, is a constant feature of the workplace. However, the Covid-19 pandemic has dramatically altered the way that millions of people around the world work, and this has led to a considerable rise in the number of people using remote working options such as collaborative software and video communication.Microsoft (MS) Teams has emerged as one of the most powerful and flexible tools for linking workers in an organization, whether they are in an office environment or working remotely. Teams can also be used in a school or higher education setting if students have to access classes remotely. Teams can be used to create dedicated groups of people (teams), who can then interact with each other on specific subjects. This interaction can include text chats, video calls, document sharing and even knowledge Wikis. MS Teams is a comprehensive work tool and at first sight it can seem somewhat daunting. However, Microsoft Teams in easy steps is the perfect guide to understanding Teams and becoming a fully-integrated team player. The book looks at all of areas of using Teams, including: Obtaining TeamsLearning the Teams interfaceGetting started with creating and joining teamsExpanding the functionality of Teams with the use of ChannelsUsing Chat to communicate with colleaguesJoining and scheduling meetingsUsing video to communicate with individuals and groupsSharing documents for a fully collaborative experience with TeamsIncreasing the options within Teams through the use of appsExpanding the knowledge base of your organization with customized WikisMicrosoft Teams in easy steps is the book to help you keep up with the constantly evolving workplace, and ensure that you are not left behind in any aspect of a team-working environment.

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Book SynopsisThe ultimate guide to the undervalued yet essential skill of selling yourself and becoming an outstanding communicator in person, over Zoom, and on social media.Regardless of experience or expertise, no interview, pitch or meeting will be successful unless it is succinctly, confidently and convincingly delivered. The competitive business landscape demands a high level of communication skills and a deep awareness of not only what we say, but also how we deliver it. In this era of digital communication and information overload, clear messaging has never been more vital and personal credibility has never been more valuable.From a Professor of Communication and a seasoned Communication Strategist, InCredible Communication brings 75 years'' combined experience of practical expertise to the art of effective business communication. Exploring both individual credibility and wider corporate culture, this book provides intuitive tools and techniques that anyone Trade ReviewWeintraub and Lewis’ InCredible Communication provides a blueprint by which each of us can learn to refine and leverage our communication skills at a time when they are needed more than ever. -- Willow Bay, Dean, USC Annenberg School for Communication and JournalismInCredible Communication is the book I’ve been waiting for. This take-action book is filled with hands-on, practical communication tools to manage your reputation, your context and the story you want to tell about yourself. -- Ron Ricci, Founder and CEO, The Transparency ImperativeWeintraub and Lewis have laid out a clear plan for action for navigating today’s very complicated world which requires even more finely honed communication skills than ever before. It’s a book that I will refer to over and over again. -- Carol Nygren, SVP Strategic Business Development, Cityneon HoldingsWhether you are just starting your career or are at the top of your game leading an organization, InCredible Communication will provide you with the insights and actionable tools necessary to be a credible and effective communicator and leader. -- Vince Klaseus, President, Universal Brand Development, NBCUniversal

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Book SynopsisBecome a mindful listener at work.Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged, foster the discovery of new ideas, and hear what you need to hear in a discussion rather than what you expect to hear.The book will teach you what great listeners do, how to stay fully present in challenging conversations, and how empathic listening can help others learn and grow.This volume includes the work of: Peter Bregman Jack Zenger and Joseph Folkman Rasmus Hougaard and Jacqueline Carter Amy Jen Su and Muriel Maignan Wilkins How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

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Book SynopsisMost books and presentations on networking stick to its behavioural aspects. This approach is necessary but not sufficient. Successful networking is about the successful initiation and nurturing of relationships with other business people, which requires emotional intelligence and an understanding of how to apply it in order to sustain networking relationships. When networking is not going well (or at all), many businesspeople’s response is ‘OK, I’m doing what you told me. How come it isn’t working?’ The answer is that people don’t so much need behavioural tips (though these are always useful and are included in this book), they need to understand why they are getting in their own way, and how to move aside. On the whole, people don’t successfully change their behaviour without understanding why they should. Network Better provides the necessary insight into what’s going on as well as many practical, tried-and-tested suggestions and encouragements to enable you to do just that.

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Book SynopsisA refreshing and indispensable guide for women in business. Filled with a blend of personal anecdotes, witty insights, and battle-tested strategies to help you break through the glass ceiling with style and confidence. Decode the language of corporate leaders and navigate the unwritten rules like a pro. With its entertaining, hard-hitting advice, this book will inspire and equip you to claim your seat in the boardroom, command presence and make your voice heard to reshape the future opportunities for women.

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Book SynopsisThe concepts are grouped into categories that regularly crop up at the workshops: 'finance', 'technology', 'innovation', 'agile' and 'sales', as well as broader themes such as 'team dynamics', 'way-of-working', 'politics' and 'the world we live in'. This is not a definitive list: every story is different and has its own blend of icons and visuals. My Icon Library is a source of inspiration and a go-to reference for whenever you need a visual that's a tad too complicated for your imagination or a Google Images search. It also works as a great companion to author's other bestselling books: Visual Thinking and Visual Doing.

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Book SynopsisVisual thinking and drawing are both becoming increasingly important in today’s business settings. A picture really can tell a thousand words. Visualization is a crucial part of the journey for companies seeking to boost enterprise agility, break down silos and increase employee and customer engage­ment. Visualizing thought processes can help break down complex problems. It empowers teams and staff to build on one another’s ideas, fosters collaboration, jump-starts co-creation and boosts innovation. This book will help brush aside misconcepti­ons that may have prevented you using these techniques in your workplace. You don’t need Van Gogh’s artistic talent or Einstein’s intelli­gence to harness the power of visual thinking and make your company more successful. With the right mindset and the simple skills this book provides you the skills to develop your own signature and style and start gene­rating change by integrating visual communi­cation into your business setting.

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