Business communication, etiquette and presentation Books

Book SynopsisUse eye-popping visual tools to energize your people! Just as social networking has reclaimed the Internet for human interactivity and co-creation, the visual meetings movement is reclaiming creativity, productivity, and playful exchange for serious work in groups.Trade ReviewPraise for Visual Meetings “David Sibbet is the father of visual facilitation. This book finally lets us see meetings as he sees them—as eye-opening opportunities to discover what people really think. David’s approach to visually recording and visually facilitating meetings will help you become a better meeting leader and participant, see a whole new side of business—and a whole new side of yourself.” –Dan Roam, author of The Back of the Napkin “I have experienced the transformative power of David’s pioneering visual methods and tools. Open this book and you will get a clear vision of collaboration in the future—groups inspired and energized, tapping into their collective wisdom to create sustainable solutions: the global brain at work.” –Meryem Le Saget, Meryem Le Saget Consulting, Paris “David Sibbet is a genius. Buy this book, and study it, not only for better meetings, but for better organizations, better teams, and a better future.” –Alan M. Webber, co-founder of Fast Company magazine “This amazing book shows you how visualization can bring clarity to the growing complexity around us.” –Bob Johansen, Distinguished Fellow, Institute for the Future “This book is like David’s workshops—fun and fruitful. Time and again, I have seen the principles and processes described in this book yield a rich harvest among audiences in Singapore.” –Dawn Yip, Soulbreath Consulting Singapore “Visual Meetings is an elegant and immensely practical guide to transforming group productivity. It provides novices with a fast start to making the most of scarce group time.” –Paul Saffo, Technology Forecaster Visiting Scholar, Stanford Media-X Network “’What If Meetings Were Really Fun AND Productive?’ Can you imagine? Visual meetings master David Sibbet has done it—put all the competency, wisdom, language, technique, resources, tools, everything you need in one delightful book?” –Robert E. Horn, author of Visual Language: Global Communication for the 21st Century Table of ContentsIntroduction xiThe Power of Visual Meetings I: Just Imagine What if Meetings Were Really Fun AND Productive? 1 1. Visualization is Worth 80 IQ Points 3Tapping Energy, Intelligence, & Creativity 2. Everybody Knows Graphic Language 19It’s Gesture with a Pen 3. Four Easy Ways to Get Started 37Personal Visualization, Napkins & Flipcharts, Graphic Templates, & Getting Others to Draw II: Engaging Groups & Building Rapport Why Visual Listening is So Compelling (and Easy!) 51 4. Getting People Involved 53Using Pictures to Interact 5. Presentation without PowerPoint 69Simple Drawings & Graphic Templates 6. Consulting & Selling with Graphics 81Drawing Out Customer Interests 7. Hands-On Information 89Sticky Notes & Dot Voting 8. Using Images & Interaction 97Collage & Picture Cards III: Graphics for Visual Thinking Mapping Ideas & Finding Key Patterns 107 9. Group Graphics 109Seven Ways to Write on the Wall 10. Problem Solving 133Getting Unstuck & Thinking around Corners 11. Storyboarding & Idea Mapping 147How Innovators & Designers Work 12. Visual Planning 157Using Graphic Templates to See the Big Picture 13. Multiple Meetings & Gallery Walks 173Making Sense of Things over Space & Time 14. Digital Capture 183Extending Your Meeting with Visual Documentation 15. Visualizing at a Distance 189Using Tablets in Web Meetings IV: Graphics for Enacting Plans Visuals for Teams, Projects, & Getting Results 195 16. Supporting Team Performance 197Visualizing Goals, Roles, & Action Plans 17. Decision-Making Meetings 205Aligning on Agreements & Getting Commitments 18. Project Management Meetings 209Mapping Progress with Pictures 19. Facilitating Innovation & Change 215Playing with Prototypes 20. Training & Workshops 223Leveraging Action Learning V: Seeing It All Come Together Tools for the Seriously Hooked 229 21. The Path to Visual Competency 231Learning from the Groups You Lead 22. The Future is Visible Now! 237Seeds of a Real Revolution in Meetings 23. Resources & Networks 247Grove Tools, Web Resources, Bibliography Index 255

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Book SynopsisWe are good at designing beautiful products and we offer good services. We always know exactly what the user wants and we know dozens of methodologies. However, if we have to convince our customers and colleagues, we find it rather difficult. For one reason or another, pitching ideas is one of the most undervalued practices in the creative field. From convincing a colleague to opt for a certain methodology to persuading a customer to go for a certain concept, you can have the best ideas in the world, but if you are not able to bring them across, they will never become reality. In this book the author will take you inside the heads of the people you have to convince. Pitching Ideas will help you to find the essence of the idea you want to get across and will explain how you can really convince the right people in the end.

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Book SynopsisThe second edition of the essential guide, updated with new research and observations to help twenty-first century organizations create models for effective collaboration.Collaborative skills have never been more important to a company’s success and these skills are essential for every worker today.

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Book SynopsisThe ultimate guide to data visualization and information design for business.Making good charts is a must-have skill for managers today. The vast amount of data that drives business isn't useful if you can't communicate the valuable ideas contained in that data—the threats, the opportunities, the hidden trends, the future possibilities.But many think that data visualization is too difficult—a specialist skill that's either the province of data scientists and complex software packages or the domain of professional designers and their visual creativity.Not so. Anyone can learn to produce quality "dataviz" and, more broadly, clear and effective information design. Good Charts will show you how to do it.In this updated and expanded edition, dataviz expert Scott Berinato provides all you need for turning those ordinary charts kicked out of a spreadsheet program into extraordinary visuals that captivate and persuade your audience and for transforming presentations that seem like a mishmash of charts and bullet points into clear, effective, persuasive storytelling experiences.Good Charts shows how anyone who invests a little time getting better at visual communication can create an outsized impact—both in their career and in their organization. You will learn: A framework for getting to better charts in just a few minutes Design techniques that immediately make your visuals clearer and more persuasive The building blocks of storytelling with your data How to build teams to bring visual communication skills into your organization and culture This new edition of Good Charts not only provides new visuals and updated concepts but adds an entirely new chapter on building teams around the visualization part of a data science operation and creating workflows to integrate visualization into everything you do.Graphics that merely present information won't cut it anymore. Make Good Charts your go-to resource for turning plain, uninspiring charts and presentations into smart, effective visualizations and stories that powerfully convey ideas.Trade ReviewAdvance Praise for Good Charts:"As someone who's worked with Scott Berinato on information design projects, I can tell you he knows his stuff. This is a marvelous, substantial update to an already wonderful book. Good Charts shows you how to achieve smart growth for yourself and your organization." — Whitney Johnson, cofounder and CEO, Disruption Advisors; author, Wall Street Journal bestselling Smart Growth: How to Grow Your People to Grow Your Company"It isn't often that a book comes out and I say, 'I wish I'd written that book.' But if I could have double-clicked on the data section of slide:ology and had a book pop out, Good Charts would be the book!" — Nancy Duarte, CEO, Duarte Inc.; award-winning author of multiple books on presentation and design, including slide:ology: The Art and Science of Creating Great Presentations"This is an elegant volume, illustrated with appealing graphic images that, taken together with the text...provide an antidote for 'death by PowerPoint.'" — Choice, a publication of the American Library Association"...it may just be the design book of the year." — Fast Company, Co.Design newsletter

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Book SynopsisNarbik Kocharians, CCIE No. 12410 (Routing and Switching, Service Provider, and Security) is a triple CCIE with more than 46 years of experience in this industry. He has designed, implemented, and supported numerous small, mid-size, and large enterprise networks. Narbik is the president of Micronics Networking and Training, Inc. (www.MicronicsTraining.com), where almost all Cisco-authorized and custom courses are conducted, including CCIE-DC, CCIE-SP, CCIE-Enterprise Infrastructure, CCDE, ACI, and many more.Table of Contents Introduction xxxiii Chapter 1 Switching 1 Lab 1: Configuring Trunks 1 Lab 2: Configuring EtherChannels 13 Lab 3: Introducing Spanning Tree Protocol 14 Chapter 2 IP Prefix Lists 35 Lab 1: Prefix Lists 35 Chapter 3 RIPv2 39 Lab 1: Configuring RIPv2 39 Lab 2: Helper Map 46 Lab 3: RIPv2 Challenge Lab 48 Chapter 4 EIGRP 51 Lab 1: EIGRP Named Mode 51 Lab 2: EIGRP and Bidirectional Forwarding Detection (BFD) 54 Lab 3: EIGRP Stub 55 Lab 4: EIGRP Filtering 57 Lab 5: Advanced EIGRP Lab 59 Lab 6: EIGRP Authentication 62 Lab 7: EIGRP Challenge Lab 63 Chapter 5 OSPF 65 Lab 1: Running OSPF on the Interfaces 65 Lab 2: OSPF Broadcast Networks 67 Lab 3: OSPF Non-broadcast Networks 69 Lab 4: OSPF Point-to-Point Networks 70 Lab 5: OSPF Point-to-Multipoint and Point-to-Multipoint Non-broadcast Networks 71 Lab 6: OSPF Area Types 72 Lab 7: OSPF Filtering 77 Lab 8: OSPF Summarization 80 Lab 9: Virtual Links and GRE Tunnels 83 Lab 10: Default Route Injection 85 Lab 11: OSPF Authentication 87 Lab 12: OSPF Best-Path Determination 90 Lab 13: OSPF Challenge Lab 92 Chapter 6 BGP 95 Lab 1: Establishing a BGP Session Using the Correct TTL Value 95 Lab 2: Establishing Neighbor Adjacency Using Different Methods 98 Lab 3: Route Reflectors 101 Lab 4: BGP Confederation 104 Lab 5: BGP Backdoor and Conditional Advertisement 106 Lab 6: BGP Aggregation 109 Lab 7: BGP Filtering 111 Lab 8: BGP Load Balancing 114 Lab 9: Remove-Private-AS: A Walkthrough 116 Lab 10: AS Migration 133 Lab 11: BGP Best-Path Algorithm: A Walkthrough 134 Chapter 7 DMVPN 269 Introduction to DMVPN 269 DMVPN Mechanics 283 DMVPN Designs 294 Conclusion 329 Lab 1: Single Hub, Single Cloud 330 Lab 2: Single Hub, Dual Cloud 406 Lab 3: Dual Hub, Single Cloud 511 Lab 4: Dual Hub, Dual Cloud 537 Lab 5: DMVPN NHS Clustering 559 Lab 6: DMVPN and DHCP 573 Chapter 8 MPLS and L3VPNs 585 Lab 1: Configuring Label Distribution Protocol 585 Lab 2: Static and RIPv2 Routing in a VPN 589 Lab 3: EIGRP Routing in a VPN 591 Lab 4: EIGRP Site-of-Origin 593 Lab 5: OSPF Routing in a VPN 595 Lab 6: Backdoor Links and OSPF 597 Lab 7: BGP Routing in a VPN 599 Lab 8: MPLS and NAT 601 Lab 9: Route Targets, Import Maps, and Export Maps 603 Lab 10: Internet Access Methods: Partial Internet Routes 606 Chapter 9 IPv6 609 Lab 1: Acquiring an IPv6 Address 609 Lab 2: DMVPN and IPv6 612 Lab 3: Configuring OSPFv3 614 Lab 4: Summarization of Internal and External Networks 615 Lab 5: OSPFv3 Broadcast Networks 617 Lab 6: OSPFv3 Non-Broadcast Networks 618 Lab 7: OSPFv3 Point-to-Point Networks 620 Lab 8: OSPFv3 Point-to-Multipoint Networks 621 Lab 9: OSPFv3 Cost and Auto-Cost 622 Lab 10: LSAs in OSPFv3 624 Lab 11: OSPFv3 Area Types 626 Lab 12: OSPFv3 Authentication 629 Lab 13: EIGRPv6 632 Lab 14: BGP Configuration 634 Chapter 10 SD-WAN 637 Lab 1: Onboarding WAN Edge Devices 638 Lab 2: Exploring Unicast Routing 664 Lab 3: Configuring Segmentation in All Sites Using VRF 100 and Lab 4: Configuring vEdge Using a Feature Template 703 Lab 5: Configuring vEdge Using a vManage Feature Template 729 Lab 6: Configuring cEdge Using a BR-2–Specific vManage Feature Lab 7: Configuring vEdge Using a vManage Feature Template and ZTP 782 Lab 8: Configuring an Application-Aware Routing Policy 816 Chapter 11 SD-Access 825 Lab 1: Configuring the SDA Policy Engine 826 Lab 2: SDA Design 835 Lab 3: Building the SDA Campus Fabric 855 Lab 4: LAN Automation 869 9780137374243, TOC, 5/16/2022

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Book SynopsisTable of Contents 1 Professional Communication in Today’s Digital, Social, Mobile World 2 Collaboration, Interpersonal Communication, and Business Etiquette 3 Planning Business Messages 4 Writing Business Messages 5 Completing Business Messages 6 Crafting Messages for Digital Channels 7 Writing Routine and Positive Messages 8 Writing Negative Messages 9 Writing Persuasive Messages 10 Understanding and Planning Reports and Proposals 11 Writing and Completing Reports and Proposals 12 Developing and Delivering Business Presentations 13 Building Careers and Writing Resumes 14 Applying and Interviewing for Employment

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Book SynopsisWe are good at designing beautiful products and we offer good services. We always know exactly what the user wants and we know dozens of methodologies. However, if we have to convince our customers and colleagues, we find it rather difficult. For one reason or another, pitching ideas is one of the most undervalued practices in the creative field. From convincing a colleague to opt for a certain methodology to persuading a customer to go for a certain concept, you can have the best ideas in the world, but if you are not able to bring them across, they will never become reality. In this book the author will take you inside the heads of the people you have to convince. Pitching Ideas will help you to find the essence of the idea you want to get across and will explain how you can really convince the right people in the end.Trade Review"Pitching Ideas is the most comprehensive book I have seen on the topic. Packed with tons of useful advice. Get it." - Tomer Sharon - VP, Head of UX at WeWork and author of 'Validating Product Ideas' "This friendly, conversational book is packed with insight and advice about our relationships with ideas - our own and those of others." - Steve Portigal - Author of 'Interviewing Users' "Pitching Ideas provides a bulletproof framework and approach to pitching for all aspects of your life, professional and private alike!" - Philip Battin - Design Strategy Lead at Google

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Book SynopsisJohn V. Thill and Courtland L. Bovée have been leading textbook authors for more than 2 decades, introducing millions of students to the fields of business and business communication. Their award-winning texts are distinguished by proven pedagogical features, extensive selections of contemporary case studies, hundreds of real-life examples, engaging writing, thorough research, and the unique integration of print and digital resources. Each new edition reflects the authors' commitment to continuous refinement and improvement, particularly in terms of modeling the latest practices in business and the use of technology. Mr. Thill is a prominent communications consultant who has worked with organizations ranging from Fortune 500 multinationals to entrepreneurial start-ups. He formerly held positions with Pacific Bell and Texaco. Professor Bovée has 22 years of teaching experience at Grossmont College in San Diego, where he has received teaching hTable of ContentsPART 1: UNDERSTANDING THE FOUNDATIONS OF BUSINESS COMMUNICATION Professional Communication in a Digital, Social, Mobile World Interpersonal Communication Skills Collaboration and Business Etiquette Communication Challenges in a Diverse, Global Marketplace PART 2: APPLYING THE THREE-STEP WRITING PROCESS Planning Business Messages Writing Business Messages Completing Business Messages PART 3: CRAFTING BRIEF BUSINESS MESSAGES Crafting Messages for Digital Channels Writing Routine and Positive Messages Writing Negative Messages Writing Persuasive Messages PART 4: PREPARING REPORTS AND PRESENTATIONS Planning Reports and Proposals Writing and Completing Reports and Proposals Developing and Delivering Business Presentations PART 5: WRITING EMPLOYMENT MESSAGES AND INTERVIEWING FOR JOBS Building Careers and Writing Résumés Applying and Interviewing for Employment APPENDICES Format and Layout of Business Documents Documentation of Report Sources

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Book SynopsisDevelop the life-changing ability to excel in spontaneous communication situations?from public speaking to interviewing to networking?with these essential strategies from a Stanford lecturer, coach, and host of the popular Think Fast, Talk Smart The Podcast. ?A roadmap to mastering the art of thinking quickly and speaking confidently, this is the perfect book for?anyone else who talks.? ?Charles Duhigg, bestselling author of The Power of Habit, Smarter Faster Better and SupercommunicatorsMany of us dread having to convey our ideas to others, often feeling ill-equipped, anxious, and awkward. Public speaking experts help by focusing on planned communication experiences such as slide presentations, pitches, or formal talks. Yet, most of our professional and personal communication occurs in spontaneous situations that creep up on us and all too often leave us flustered and stumbling for words. How can we rise to the occasion and shine when we?re put on the spot? In Think Faster, Talk Smarter, Stanford lecturer, podcast host, and communication expert Matt Abrahams provides tangible, actionable skills to help even the most anxious of speakers succeed when speaking spontaneously. Abrahams provides science-based strategies for managing anxiety, responding to the mood of the room, and making content concise, relevant, compelling, and memorable. Drawing on stories from his clients and students, he offers best practices for navigating Q&A sessions, shining in job interviews, providing effective feedback, making small talk, fixing faux pas, persuading others, and handling other impromptu speaking tasks. Whether it?s a prospective client asking you an unexpected question during a meeting or all eyes turning to you at a dinner party, you?ll know how to navigate the situation like a pro and bring out your very best. Think Faster, Talk Smarter is an accessible guide to communication that will help you master new techniques in no time.

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Book SynopsisCarmine Gallo is the bestselling author of Talk Like TED and The Storyteller's Secret. He is a communications coach for widely admired brands such as Pfizer, LinkedIn, Intel and Coca-Cola, and a keynote speaker known for teaching the world's most respected business leaders how to deliver dynamic presentations and share inspiring stories. He is a columnist for Forbes and Entrepreneur. He is the head of Gallo Communications in California, where he resides with his wife.Trade ReviewUnique and actionable insights that will help anyone sharpen their communication skills -- Admiral James Stavridis, Vice Chairman, Global Affairs, The Carlyle Group and 16th Supreme Allied Commander at NATO Carmine Gallo examines more than two decades of Bezos letters to reveal the writing and communication strategies that should be taught to everyone with a story to tell -- Marc Randolph, Co-Founder and First CEO of Netflix.A rewarding and informative take on how to craft a convincing message * Publishers Weekly *Boasts Amazon-like efficiency in laying out practical drills and specific exercises to apply the Bezos way of thinking to your own company or work * Financial Times *

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Book Synopsis  , 'Read this fascinating book and you'll become a better listener, a better conversationalist and better company' Adam Kay 'A brilliant book on the art of conversation' Matt Haig 'A compulsory book for these divided times' Sathnam Sanghera 'An intriguing exploration of the importance of a proper chinwag' Sara Cox 'A terrific book from a terrific broadcaster. Worryingly good'' Jeremy Vine 'An insightful, important read' Stacey Dooley 'A genuinely brilliant broadcaster' Matthew Syed 'A masterly book' Matthew d'Ancona 'Brilliant in the year and just as brilliant on the page' Anita Anand 'Fascinating and thought-provoking' Jane Fallon 'Informed, open-minded, fair, astute, caring and funny' Ricky Gervais 'A grand theory of conversationTrade ReviewWe're not currently in the golden era of conversation - it has either eroded away into emojis or escalated into online wildfires. Nihal is a master of the art of conversation, one of the country's finest and smartest interviewers, and his book is both brilliant and necessary. Read this fascinating book and you'll become a better listener, a better conversationalist and better company -- Adam Kay, bestselling author of This is Going to HurtA brilliant book on the art of conversation. It is entirely from the heart, an impassioned please for more meaningful conversation amid this era of online squabbling and all too easy animosity. This isn't some half-hearted celeb effort . . . a very impassioned defence of conversation as an art and one of the things that can save and retain our humanity in a world of GIFs and emojis and fifteen second digital dopamine hits. Nihal writes as well as he chats and this book is great -- Matt Haig, bestselling author of Reasons to Stay Alive Nihal is nothing less than the most intelligent interviewer in British broadcasting, so I had high expectations for his book on conversations, and it doesn't disappoint. It's clever, original, surprising and reading it made me appreciate why he is so good at what he does - he actually listens to the people he consults. A compulsory book for these divided times -- Sathnam Sanghera, bestselling author of Empireland An intriguing exploration of the importance of a proper chinwag by one of our most brilliant broadcasters -- Sara Cox, bestselling author of Till the Cows Come Home You won't want to check your phone while you're reading this. Nihal hits the nail on the head - again, and again, and again. Breaking news: conversation isn't shouting at a crowd on social media. Nihal has rediscovered the art and we are all winners as a result. A terrific book from a terrific broadcaster. Worryingly good -- Jeremy Vine, author of What I Learnt Turns out when he's interviewing all those amazing folk on 5 Live he's taking it all in and constructing a grand theory of conversation -- Dan Snow, host of the History Hit podcast and author of On This Day in HistoryThere is no more important task today than improving the conversations we all have. And there is nobody better to guide us than Nihal Arthanayake -- Matthew d'Ancona, author of Post TruthI'd like to say what a great broadcaster Nihal is. Well on his way to becoming a national treasure. Informed, open-minded, fair, astute, caring and funny. A dying breed -- Ricky GervaisAn insightful, important read -- Stacey Dooley, bestselling author of On the Front Line with the Women Who Fight BackA genuinely brilliant broadcaster -- Matthew Syed, bestselling author of Rebel Ideas Fascinating and thought-provoking -- Jane Fallon, author of 11 Sunday Times Top 10 BestsellersThe conversation king -- Laura Whitmore, bestselling author of No One Can Change Your Life Except For YouBrilliant in the ear and just as brilliant on the page. Nihal has produced a fascinating, informative and nuanced look at the very nature and need for conversation. To read him is to get a lesson from a master practitioner of the art -- Anita Anand, author of The Patient Assassin

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Book SynopsisWhether you want to convince your co-workers of your ideas in important meetings, or would do anything to have your presentations remembered forever, or want to stand out as a coach and have your ideas last forever in a company, you need to be able to visualise your ideas. Start to Draw is a hands-on guide discussing the positive aspects of drawing and visualising your ideas in your work environment. It is an accessible, richly illustrated and bite-size book providing insight into why drawing works, how you can have a great impact on your own (and others') professional work, and how you can end up with a more creative approach to your job.

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Book SynopsisThe 10th anniversary edition of the classic guide to handling life''s toughest conversationsWhat is a difficult conversation?Asking for a pay rise, saying ''no'' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we''re not engaging in one dialogue but three:- The what happened conversation (what do we believe was said and done)- The feelings conversation (the emotional impact on everyone involved) - The identity conversation (what does this mean for everyone''s opinion of themselves)Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, pro

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Book SynopsisCome behind closed doors and see real trades made by real traders Dr. Alexander Elder leads readers into 16 trading rooms where they meet traders who open up their diaries and show you their trades. Some of them manage money, others trade for themselves; some trade for a living, others are still on the semi-professional level.Table of ContentsIntroduction 3 Chapter 1 A Logical Way of Looking at Things 12Sherri Haskell Chapter 2 My Computer Can Do the Trading for Me 30Fred Schutzman Chapter 3 Simple Charts, Clear and Uncluttered 48Andrea Perolo Chapter 4 The Discipline of Loss Control 66Sohail Rabbani Chapter 5 Developing a Consistent Approach 84Ray Testa Jr. Chapter 6 McMahon A Successful Engineer Has a Disadvantage 100James (Mike) Chapter 7 Looking for Favorable Probabilities 118Gerald Appel Chapter 8 To Keep Repeating What I Did Right 136Michael Brenke Chapter 9 A Squeeze Play 158Kerry Lovvorn Chapter 10 Dancing Like Fred Astaire, Only Going Backwards and in High Heels 176Dr. Diane Buffalin Chapter 11 Price-Volume Behavior Is Steeped in Reality 192David Weis Chapter 12 The Bigger the Foundation, the Taller the Building 208William Doane Chapter 13 We Analyze People Who Analyze Markets 224Peter Tatarnikov Chapter 14 Technical Signals in the Fundamental Context 240Damir Makhmudov Chapter 15 Effective Volume 258Pascal Willain Chapter 16 Do It Right the Next Time Around 276Martin Knapp Conclusion Your Trading Room 307 Bibliography 319 Reading Lists 321 Acknowledgments 329 About the Author 331 Index 333

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Book SynopsisLeigh Thompson is a Distinguished Professor of Dispute Resolution & Organizations at the Kellogg School of Management at Northwestern University. She directs the Leading High Impact Teams executive program, the Kellogg Team and Group Research Center, and co-directs the Negotiation Strategies for Managers program. An active scholar and researcher, she has published more than 110 research articles and chapters and has authored 9 books, including: Creative Conspiracy: The New Rules of Breakthrough Collaboration, The Mind and Heart of the Negotiator, Making the Team, Organizational Behavior Today, Creativity and Innovation in Organizational Teams, Shared Knowledge in Organizations, Negotiation: Theory and Research, The Social Psychology of Organizational Behavior, and Confl ict in Organizational Groups. Thompson speaks and conducts workshops on negotiation teamwork, collaboration, and creativity skills for large and small organizations across the globe.Table of ContentsIntroduction vii Part 1: Negotiation: A 30,000-foot view 1 Truth 1: Negotiation: A natural gift? 3 Truth 2: The magic bullet: Preparation 7 Truth 3: Your industry is unique (and other myths) 11 Truth 4: Win–win, win–lose, and lose–lose negotiations 15 Truth 5: Four sand traps in the golf game of negotiation 19 Truth 6: If you have only one hour to prepare 23 Part 2: The bottom line on bottom lines 27 Truth 7: Identify your BATNA 29 Truth 8: Develop your reservation price 33 Truth 9: It’s alive! Constantly improve your BATNA 37 Truth 10: Don’t reveal your BATNA 41 Truth 11: Don’t lie about your BATNA 45 Truth 12: Signal your BATNA 49 Truth 13: Research the other party’s BATNA 53 Part 3: Black belt negotiation skills 55 Truth 14: Set optimistic but realistic aspirations 57 Truth 15: The power of making the fi rst off er 61 Truth 16: What if the other party makes the fi rst off er? 65 Truth 17: Plan your concessions 69 Truth 18: Be aware of the “even-split” ploy 73 Truth 19: Reveal your interests 77 Truth 20: Negotiate issues simultaneously, not sequentially 81 Truth 21: Logrolling (I scratch your back, you scratch mine) 85 Truth 22: Make multiple off ers of equivalent value simultaneously 89 Truth 23: Postsettlement settlements 93 Truth 24: Contingent agreements 97 Part 4: Psychology 101 Truth 25: The reciprocity principle 103 Truth 26: The reinforcement principle 107 Truth 27: The similarity principle 111 Truth 28: The anchoring principle 115 Truth 29: The framing principle 119 Part 5: People problems (and solutions) 123 Truth 30: Responding to temper tantrums 125 Truth 31: How to negotiate with someone you hate 129 Truth 32: How to negotiate with someone you love 133 Truth 33: Of men, women, and pie-slicing 137 Truth 34: Your reputation 141 Truth 35: Building trust 145 Truth 36: Repairing broken trust 149 Truth 37: Saving face 153 Part 6: I-negotiations and E-negotiations 157 Truth 38: Negotiating on the phone 159 Truth 39: Negotiating via email and the Internet 163 Truth 40: When negotiations shift from relational to highly transactional 167 Truth 41: Negotiating across generations 171 Truth 42: Negotiating with diff erent organizational cultures 175 Truth 43: Negotiating with diff erent demographic cultures 179 Part 7: Negotiation Yoga 183 Truth 44: What’s your sign? (Know your disputing style) 185 Truth 45: Satisfi cing versus optimizing 189 Truth 46: Are you an enlightened negotiator? 193 References 197 Acknowledgments 203 About the Author 204

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Book SynopsisTable of ContentsIntroduction 1 Chapter 1 Don’t Mark My Paper, Help Me Get an A 17 Chapter 2 Building the Right Culture 43 Chapter 3 My Leadership Point of View 67 Chapter 4 The Simple Truths About Helping People Win at Work 89 Simple Truth 1: Performing Well: What Makes People Feel Good About Themselves 91 Simple Truth 2: To Help People Perform Well, an Effective Performance Management System Must Be Established 94 Simple Truth 3: It All Starts with Performance Planning 97 Simple Truth 4: The Biggest Impact on Performance Comes from Day-to-Day Coaching 101 Simple Truth 5: Trust Is Key to Effective Coaching 117 Simple Truth 6: The Ultimate Coaching Tool: Accentuating the Positive 122 Simple Truth 7: Redirection Helps Get Performance Back on Track 125 Simple Truth 8: Deliver Reprimands with Caring Candor 129 Simple Truth 9: Performance Reviews Should Be About Retaking the Final Exam 133 Simple Truth 10: Developing and Sharing Your Leadership Point of View Is a Powerful Communication Tool for Your People 136 Simple Truth 11: Servant Leadership Is the Only Way to Go 139 Simple Truth 12: Celebrate Successes 149 Epilogue 155 Appendix A The WD-40 Company Goal Review Form 159 About the Authors 171 Services Available 175 Index 179

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Book SynopsisBuild trust—and create more value.Whether you're negotiating a salary, a deal with a supplier, or your workload, thoughtful preparation increases your confidence, resilience—and results. But it's not just numbers and strategies. Advocating for yourself, your team, and your business can feel personal, so you also need to manage the emotions that arise during the process.Next-Level Negotiating provides the research, advice, and practical tips you need to counter the harmful stereotypes about women and negotiation to communicate clearly who you are and what you need. Establish trust with your counterpart and face negotiations of any size with curiosity, creativity, and a collaborative mindset—all the essentials to successfully seal a deal.This book will inspire you to: Set a clear target—and imagine alternatives Consider your counterpart's context and perspective Manage the emotions in the room Strike a deal that works for you The HBR Women at Work Series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on topics at work like inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we’re at and how to move forward.

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Book SynopsisDavid Royston-Lee is a business psychologist, with a management consulting and marketing communication background. He works with leaders to enhance their work through greater understanding of their talents and motivations.? His early career was in recruitment becoming Secretary General of the Institute of Employment Consultants where he devised the first examinations in Recruitment Practice and Interviewing. He moved on to KPMG, as a Management Consultant working on the management of change particularly in mergers and acquisitions, progressing to head up the first practice specialising in Career Management Services where he searched the world for the best ways to enable clients to understand themselves -most of the exercises in this book grew from this research.  David then moved to Ogilvy and Mather (the advertising agency) as their first Human Resources Director and finally to the Communication Advertising & Marketing Foundation as Chief Trade Review"The definitive guide on how to build and grow the most precious brand you'll ever work on. Yourself." Sir Mark Thompson, Chairman of the Board of Directors of Ancestry. Former President and Chief Executive Officer of The New York Times Company and former Director-General of the BBC “A timely reminder that personal branding today is about the real you – your purpose, values and drivers – not some packaged goods strategy. You have to dare to be real. And learn to be self-aware. Ready?” Avivah Wittenberg-Cox, CEO, 20-First, Speaker, Author “Personal branding is becoming an increasingly important element that all of us need to consider in today's disruptive world. It can be the differentiator that enables us to show not only our visibility and our talents, but also our personal values. In Brand You, David and Sylvana offer a pragmatic and effective roadmap to help everyone become more aware of what developing your personal brand can do for you and what you need to do to make it happen. It's very readable and is highly recommended; to start developing your ‘Brand You' today!” Dave Millner, Founder and Consulting Partner, HR Curator Ltd “Brand You helps to join the dots between who you are and what you do...essential reading to help you find your purpose in your career.” Jo Minns, Former HR Director at Coutts and Executive Coach & Consultant "Authentic Leadership is vital for success in business. Brand You carefully guides you through exercises to truly understand your authentic self and present it positively to the world." Shlomo Ben Hur, Professor of Leadership & Organisational behaviour, MD Business School, Lausanne, Switzerland “This book is for everyone who is looking for a practical How-to guide for defining your personal core and translating this into a convincing narrative of your professional self. It is so timely because of the challenges of self-reinvention that so many people have been embarking on in the course of the ‘Great Resignation'. And its practicality is so striking with guiding questions being asked, examples being given, and hands-on tools being provided step-by-step along this inspiring journey. A must read!” Stephan Strauss, CEO, advisor, mentor, entrepreneur “As an entrepreneur leading an impact-driven startup, Brand You by David and Sylvana is the book that will elevate your journey to new heights. It's a game-changer for standing out in today's competitive landscape. By uncovering your purpose, vision, and unique talents, you'll create an authentic brand that resonates with your entrepreneurial spirit. Whether you're just starting out or looking to make a greater impact, "Brand You" is your compass to success. Take control of your personal brand and leave a lasting mark in the world of entrepreneurship”. Aris Maroonian, Founder and CEO of Neology-carbon free energyTable of Contents1. Why develop your Brand?2. How do Brands Work? Section 1 – Creating your Personal Brand3. Your Personal Brand4. Discovering your personal Brand5. Your Purpose6. Understanding your mission 7. Your Values8. Your Talents9. Using Archetypes to develop your Brand Section 2 – Presenting your Brand10. Explaining what you do 11. Storytelling12. Presence 13. Building your Brand Offline14. Building your Brand Online15. Aligning your CV and Covering Letter with your brand 16. Staying Focused

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Book SynopsisThese days, most companies find themselves having to tender or bid for new contracts and clients. It's now part of the business landscape - companies simply have to be good at tendering and pitching if they are going to have any chance of getting new business and clients. This book, written by one of the leading consultants and trainers in competitive business tendering, provides the key principles for winning bids, tenders, and proposals. Savvy and practical, the principles are based on the author's extensive consulting experience with large and small companies, helping them to win big-ticket, "must-win" contracts (with a success rate of 86%!). These essential principles apply to any company, in all sectors, which are seeking to improve their new-business win rate.

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Book SynopsisJo Owen is a best-selling and multi-award-winning leadership author, keynote speaker and social entrepreneur. He is a founder of eight charities, including Teach First. His books The Mindset of Success, Myths of Leadership and The Leadership Skills Handbook also published by Kogan Page, have been translated into eight different languages. Jo Owen is the first person to win the Chartered Institute of Management Gold Award four times for four of his books. He is based in London UK.

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Book SynopsisThis international bestseller, with more than 3 million copies sold, offers a field-tested approach to high-stakes negotiations—whether in the boardroom, in your community, or at home.Life is a series of negotiations, and negotiation is at the heart of collaboration—whether you are a business executive, a salesperson, a parent , a community leader, or a spouse. As a former FBI hostage negotiator, Chris Voss gives you the tools to be effective in any situation: negotiating a business deal, buying (or selling) a car, negotiating a salary, acquiring a home, renegotiating rent, deliberating with your partner, or communicating with your children. Taking the power of persuasion, empathy, active listening, and intuition to the next level, Never Split the Difference gives you the competitive edge in any difficult conversation or challenging situation. This book is a masterclass in influencing others, no matter the circumstances.After a stint policing the rough streets of Kansas City, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference distills the Voss method, revealing the skills that matter most when it comes to achieving your goals in both your professional and personal life.Step-by-step, Voss show you how to: Establish Rapport  Create Trust with Tactical Empathy Gain the Permission to Persuade  Shape What Is Fair  Calibrate Questions Transform Conflict into Collaboration Spot Liars Create Breakthroughs by Revealing the Unknown Unknowns Never Split the Difference is your definitive source for defusing potential crises, winning people over, and achieving your goals at work and at home.

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Book SynopsisTake a moment to consider how many outcomes in your life may have been affected by poor communication skills. Could you have gotten a job you really wanted? Saved a relationship? What about that political conversation that got out of hand at a dinner party? How is it that we so often fail to say the right thing at the right time?In her career as an NPR host, journalist Celeste Headlee has interviewed hundreds of people from all walks of life, and if there''s one thing she''s learned, it''s that it''s hard to overestimate the power of conversation and its ability to both bridge gaps and deepen wounds. In We Need to Talk, she shares what she''s learned on the job about how to have effective, meaningful, and respectful conversations in every area of our lives.Now more than ever, Headlee argues, we must begin to talk to and, more importantly, listen to one another - including those with whom we disagree. We Need to Talk gives readers ten simple tools to help facilitate better conversations, ranging from the errors we routinely make (put down the smart phone when you''re face to face with someone) to the less obvious blind spots that can sabotage any conversation, including knowing when not to talk, being aware of our own bias, and avoiding putting yourself in the centre of the discussion.Whether you''re gearing up for a big conversation with your boss, looking to deepen or improve your connection with a relative, or trying to express your child''s needs to a teacher, We Need to Talk will arm you with the skills you need to create a productive dialogue.

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Book SynopsisJames McGrath worked as an accountant and senior manager in industry, local government and as a self-employed management consultant before becoming Course Director for the MA in Education and Professional Development at the City of Birmingham University. He is also co-author of The Little Book of Big Management Theories and author of The Little Book of Big Management Questions and The Little Book of Big Decision Models.Trade Review‘Pure nectar - a distillation of management with passion. Not only a book for Management but should be required reading for any sales executive’. Dr Paul Mycock, Principle Consultant, Ampercom LtdTable of ContentsAbout the authorAcknowledgementsIntroductionHow to get the most out of this book Section 1: Managing a Successful Business Introduction1 Peter Drucker on why customers are more important than profits 2 Jack Walsh on the need for a competitive advantage3 Marvin Bower on why more cohesion and less hierarchy is required in organisations4 Harold Geneen on why cash is king5 Andrew Carnegie on taking care of the pennies 6 Sam Walton on why you should ignore conventional wisdom 7 Jeff Bozos on two ways to expand your business 8 Phillip Kotler on creating markets9 Laurence J. Peter on why people rise to the level of their own incompetence 10 Warren Bennis on why failing organisations need leadership not more management Conclusion Section 2: Managing Yourself and Your CareerIntroduction 11 Theodore Levitt on making your career your business12 Henry Ford on pursuing your heart’s desire 13 Dale Carnegie on how people know you14 Henry Ford on self-confidence and self-doubt 15 Moly Sargent on investing in your greatest asset – you 16 Andrew Carnegie on why you can’t do it all yourself 17 Thomas Edison on why persistence not inspiration leads to success 18 Bill Watkins on why you should never ask management for their opinion 19 Andrew Carnegie on investing 100% of your energy in your career 20 Thomas Edison on saving timeConclusion Section 3: Managing People and TeamsIntroduction 21 Charles Handy on what management should be about 22 Peter Drucker and the manager’s job in thirteen words 23 Peter Drucker on learning to work with what you’ve got 24 Robert Townsend on how to keep the organisation lean, fit and keen 25 Warren Buffet on why integrity trumps intelligence and energy when appointing staff 26 Marcus Buckingham on managers and the golden rule27 Theodore Roosevelt on why you should not micro manage staff 28 Dee Hock on why you should keep it simple (KISS)29 Alfred P. Sloan on why the value of management by exception 30 Jack Welch on the three essential measures in any business31 Ron Dennis on supporting the weakest link 32 Zig Ziglar on why you should invest in staff training Conclusion Section 4: Leadership Introduction33 Warren Bennis on the making of a leader34 Howard D. Schultz on why leaders must provide followers with meaning and purpose35 Peter Drucker on why results make leaders36 Warren Bennis on why leaders must walk the talk37 Edward Deming on building credibility with followers 38 Henry Minzberg on why leadership is management practiced well39 S K. Chakraborty on the source of organisational values40 Claude I. Taylor on vision building41 Doris Kearns Goodwin on why leaders need people to disagree with them. 42 John Quincy Adams on how you know you are a leaderConclusion Section 5: MotivationIntroduction 43 Robert Frost on disenchantment in the workplace44 Ken and Scott Blanchard on explaining to people why their work is important 45 Fredrick Herzberg on the sources of motivation46 Tom Peters on self-motivation47 General George Patton on motivation through delegation48 John Wooden on why you need to show you careConclusion Section 6: Decision MakingIntroduction 49 Robert Townsend on keeping decision making

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Book SynopsisThis text outlines an approach to business communication by two Harvard-based educators, trainers and consultants. Kegan and Lahey show us how the way we talk in the workplace can be understood as seven different types of speaking, seven languages that reveal our attitudes and expectations.Table of ContentsAcknowledgments ix Introduction: What Do You Really Want . . . and What Will You Do to Keep from Getting It? 1 Part One: The Internal Languages: Building the New Machine 11 1 From the Language of Complaint to the Language of Commitment 13 2 From the Language of Blame to the Language of Personal Responsibility 33 3 From the Language of New Year’s Resolutions to the Language of Competing Commitments: Diagnosing the Immunity to Change 47 4 From the Language of Big Assumptions That Hold Us to the Language of Assumptions We Hold: Disturbing the Immunity to Change 67 Part Two: The Social Languages: Maintaining and Upgrading the Machine 89 5 From the Language of Prizes and Praising to the Language of Ongoing Regard 91 6 From the Language of Rules and Policies to the Language of Public Agreement 103 7 From the Language of Constructive Criticism to the Language of Deconstructive Criticism 121 Part Three: Carrying on the Work 147 8 Running the Internal Languages 149 9 Running the Social Languages 187 Epilogue: Toward the Transformation Highway: Transcending the Limits of the Information Age 229 The Authors 235 Index 237

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Book SynopsisDiagnosing the modern business like the human body, this fun compendium of business diseases looks at such disorders as 'Youngitis- creating only for millennials' (risk group: marketing teams); 'Social media denial syndrome' ('related diseases: 'Meeting syndrome'); and 'Compulsive email disorder' (cure: zero inbox). In a hilarious look at organisational hierarchies, generational disconnects and general office foibles, this pocket book will enable you to see the mistakes of your own business and guide you safely to decontagion and cure.

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Book SynopsisAre you struggling to juggle multiple projects? Do you often lose control of your budget? Does communicating your progress to the rest of your team cause you undue stress? Project management is an essential skill for anyone who needs to get things done in any organisation, and is absolutely critical for anyone leading strategic change. In Lead Successful Projects, the Penguin Business Expert guide, Antonio Nieto-Rodriguez introduces a simplified but strategic approach to project management developed over the last 20 years coaching executives, managers and MBAs.Learn how to break down your project into manageable elements, define smart goals and meet them in this concise and practical guide to project success.Trade ReviewUnderstanding and leading projects has never been more important or such a vital personal and organisational skill. Antonio Nieto-Rodriguez is the world's best equipped guide to the new project-driven reality * co-founder Thinkers50 *In today's project economy, organizations and individuals are faced with an increased number of projects. Antonio has gathered an impressive amount of stories and data to support his view that all leaders are, to a certain extent, project managers * Thinkers50 #1 Executive Coach and New York Times bestselling author of Triggers *The era when everything is a project and everybody is a project manager has arrived * Founder and managing editor of PMR, China largest project management magazine *Antonio is one the world's leading thinkers in project management and as you read his principles you will realize as I did that they just work * Global expert in strategy and digital implementation and bestselling author of Excellence in Execution *This book gives structured solutions alongside practical tools in answer to frustrations and problems any project manager will be familiar with. Great for those who are new to managing projects or those wanting to take a step back and reset in the midst of a demanding project * Young Project Professional of the Year, APM Project Management Awards 2016 *

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Book SynopsisThis book represents the definitive research collection for corporate social responsibility communication, offering cross-disciplinary and international perspectives from the top scholars in the field. Addresses a gap in the existing CSR literature Demonstrates the relevance of effective CSR communication for the management of organizations The 28 contributions come from top scholars in public relations, organizational communication, reputation management, marketing and management Trade Review“Summing Up: Recommended. Research and faculty collections.” (Choice, 1 March 2012) "If the publication of a handbook represents both the crystallization of research into a movement or field as well as serving as a platform for future studies, then this handsome and thorough title certainly serves both purposes well.” (Communication Director, 1 December 2011) "An impressive, accessible volume that includes writing by a significant group of international scholars and practitioners, this handbook will prove instructive to CSR practitioners and students alike." (Ethical Corporation Magazine, 1 July 2011) Table of ContentsAbout the Editors viii Notes on Contributors ix Acknowledgments xxi Part I Introduction 1 1 Corporate Social Responsibility and Communication 3 Øyvind Ihlen, Jennifer L. Bartlett and Steve May 2 The Paradoxes of Communicating Corporate Social Responsibility 23 Sandra Waddock and Bradley K. Googins Part II Field Overviews 45 3 Management, Communication, and Corporate Social Responsibility 47 Jennifer L. Bartlett and Bree Devin 4 Public Relations and Corporate Social Responsibility 67 Jennifer L. Bartlett 5 Organizational Communication and Corporate Social Responsibility 87 Steve May 6 Marketing and Corporate Social Responsibility 110 Peggy Simcic Brønn 7 Reputation Management and Corporate Social Responsibility 128 Mark Eisenegger and Mario Schranz 8 Rhetoric and Corporate Social Responsibility 147 Øyvind Ihlen Part III Corporate Social Responsibility Communication in Action 167 Concepts and Aspects 9 Ethics: Corporate Social Responsibility, Power and Strategic Communication 170 Jacquie L’Etang, Jairo Lugo-Ocando and Zeti Azreen Ahmad 10 Risk Communication and Corporate Social Responsibility: The Essence of Sound Management for Risk Bearers, Generators and Arbiters 188 Michael J. Palenchar, Tatjana M. Hocke and Robert L. Heath 11 Trust and Credibility as the Basis of Corporate Social Responsibility: (Mass-) Mediated Construction of Responsibility and Accountability 208 Günter Bentele and Howard Nothhaft 12 Corporate Social Responsibility Communication and Dialogue 231 Urša Golob and Klement Podnar 13 Transparency and Neoliberal Logics of Corporate Economic and Social Responsibility 252 Majia Holmer Nadesan 14 The Concept of Stakeholders and its Relevance for Corporate Social Responsibility Communication 276 Juliana Raupp 15 Significance of Sector-Specific Corporate Social Responsibility Initiatives: Status and Role in Different Sectors 295 Augustine Pang, Angela Mak and Joanne Mui-Hean Lee Tools and Processes 16 Corporate (Social) Responsibility and Issues Management: Motive and Rationale for Issue Discourse and Organizational Change 316 Robert L. Heath and Michael J. Palenchar 17 Communicating Corporate Social Responsibility through Nonfinancial Reports 338 Elise Perrault Crawford and Cynthia Clark Williams 18 Communicating Corporate Social Responsibility through the Internet and Social Media 358 Paul Capriotti 19 Communicating Corporate Social Responsibility through Corporate Image Advertising 379 Alan A. Pomering 20 New Partnerships for a New Generation of Corporate Social Responsibility 399 Melissa J. Bator and Cynthia Stohl 21 Media Relations and Corporate Social Responsibility 423 Craig E. Carroll 22 NGOs as Communicative Actors within Corporate Social Responsibility Efforts 445 Sarah E. Dempsey 23 Communication and Corporate Social Responsibility: A Storytelling Perspective 467 Stefan Wehmeier and Friederike Schultz Part IV Commentaries and Conclusions 489 24 Interrogating the Communicative Dimensions of Corporate Social Responsibility 491 Lars Thøger Christensen and George Cheney 25 A Provocation: Thinking the “Social” into Corporate Social Responsibility 505 Shirley Leitch and Judy Motion 26 Commentary: The View from Management 516 Güler Aras and David Crowther 27 The View from Organizational Studies: A Discourse-Based Understanding of Corporate Social Responsibility and Communication 534 David Grant and Daniel Nyberg 28 Conclusions and Take Away Points 550 Øyvind Ihlen, Jennifer L. Bartlett and Steve May Name Index 572 Subject Index 580

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Book SynopsisSurveying a wide variety of disciplines, this fully-revised 7th edition offers a sophisticated and engaging treatment of the rapidly expanding field of organizational communication Places organizations and organizational communication within a broader social, economic, and cultural context Applies a global perspective throughout, including thoughtful consideration of non-Western forms of leadership, as well as global economic contexts Offers a level of sophistication and integration of ideas from a variety of disciplines that makes this treatment definitive Updated in the seventh edition: Coverage of recent events and their ethical dimensions, including the bank crisis and bailouts in the US and UK Offers a nuanced, in-depth discussion of technology, and a new chapter on organizational change Includes new and revised case studies for a fresh view on perennial topics, incorporating a global focus throughouTable of ContentsPreface xi Unit I Underlying Concepts 1 Chapter 1 Strategic Organizational Communication 3 Organizational Communication as Strategic Discourse 5 Case Study 1.1. How to Handle the Scarlet Email 7 The Fundamental Paradox 10 Thinking Strategically About Organizing and Communicating 12 Case Study 1.2. Can You Trust Anyone Under Thirty? 14 Creating Socio-Economic Spaces 18 Making Organizations Look Alike 20 Strategies of Organizing 23 Strategic Communication for Individual Members of Organizations 24 Summary: The Complexities of Organizational Communication 26 Chapter 2 Keys to Strategic Organizational Communication 30 Seeing Connections: The Importance of Systems Thinking 32 Case Study 2.1. There Go the Lights, Here Come the Babies? 40 Uncovering Assumptions: The Importance of Critical Thinking 43 Valuing Differences: The Advantages of Diversity 47 Thinking Globally: The Challenges of Globalization 49 Understanding Technology: A Radical Force for Change 52 Case Study 2.2. Working in the Virtual Future: An Optimistic View (Looking Back) 58 Summary 66 Unit II Strategies of Organizing 71 Chapter 3 Traditional Strategies of Organizing 73 Traditional Strategies of Organizational Design 75 Case Study 3.1. Feel Safer Now? 83 Traditional Strategies of Motivation, Control, and Surveillance 89 Case Study 3.2. The Power of Rewards at Industry International 92 Traditional Strategies of Leadership 98 Information and Communication Technologies (ICT) in Traditional Strategies of Organizing 99 Case Study 3.3. Scenes From the Electronic Sweatshop 104 Conclusion: Communication and Traditional Strategies of Organizing 107 Chapter 4 Relational Strategies of Organizing 113 Relational Strategies of Organizational Design 114 Case Study 4.1. Going South? 118 Relational Strategies of Motivation, Control, and Surveillance 127 Case Study 4.2. Empowerment or Iron Cage? 133 Relational Strategies of Leadership 136 Information and Communication Technology and the Relational Strategy 139 Assessing Relational Strategies 142 Thinking Critically About Relational Strategies 146 Chapter 5 Cultural Strategies of Organizing 155 Defining Key Terms: Cultures and Organizational Cultures 157 Cultural Strategies of Organizational Design 159 Cultural Strategies of Motivation, Control, and Surveillance 161 Organizational Symbolism and Cultural Strategies of Motivation and Control 166 Case Study 5.1. It’s My Party and I’ll Do What I Want To 171 Case Study 5.2. Resistance and Control in Three Service Organizations 175 Cultural Strategies of Leadership 178 Technology and Cultural Strategies of Organizing 181 Thinking Critically About Cultural Strategies 183 Chapter 6 Network Strategies of Organizing 191 Network Strategies of Organizational Design 193 Box 6.1. Choosing Communication Media 202 Box 6.2. What Might Have Been 208 Case Study 6.1. al-Qaeda: A Network Organization? 209 Case Study 6.2. Evolving Into a Network Organization 213 Network Strategies of Motivation, Control, and Surveillance 215 Challenges for Control Systems in Network Organizations 218 Leadership in Network Organizations 219 Challenges and Problems for Network Organizations 221 Beyond Networks: Alternative Strategies of Organizing 222 Box 6.3. Postmodern Organizations? 225 Conclusion 227 Postscript to Unit II Contingency Perspective on Organizing Strategies 231 Task 232 Case Study P.1. Steeling Away Into a Different Structure 236 Interrelationships Among the Contingency Variables 237 Conclusion and Transition 238 Unit III Challenges in the Twenty-First Century 241 Chapter 7 Communication, Power, and Politics in Organizations 243 A Perspective on Organizational Power 245 Case Study 7.1. On Death and Dying 247 Societal Assumptions and the Bases of Organizational Power 251 Case Study 7.2. The Playground Never Ends 263 Organizational Politics: Overt Power in the Communicative Process 266 Box 7.1. An Exploration of Life in Systems of Power 274 Conclusion 278 Chapter 8 Communication, Decision Making, and Conflict in Organizations 284 Communication and Organizational Decision Making 286 Box 8.1. Making a Green Decision 291 Case Study 8.1. Managing the Ambiguity 304 Case Study 8.2. Koalas and Roos Flying Through Chaos 313 Communication and the Management of Organizational Conflict 316 Case Study 8.3. The Bargaining Case 327 Conclusion 335 Chapter 9 Organizational Change 339 Innovation 343 Box 9.1 Organizing for Creativity 344 Adoption 348 Implementation 355 Case Study 9.1. Implementing a Moving Target: Quality Improvement at TopHill Hospital System 356 Case Study 9.2. Storytelling Journeys into Change 368 Conclusion 376 Chapter 10 Communication and Diverse Workplaces 380 Resisting “Others” 382 Case Study 10.1. Sequestering Sexual Harassment 387 Confronting the Dominant Perspective 398 Box 10.1. Feminist Strategies for Organizing 399 Case Study 10.2. Trying to Stay Balanced 402 Case Study 10.3. Is That Term “Childless” or “Childfree”? 406 Taking a Holistic Perspective 409 Conclusion 412 Chapter 11 Communication, Organizations, and Globalization 418 Culture, Difference, and Organizational Communication 421 Increasing Cultural Understanding 426 Case Study 11.1. Can You Trust Anyone Under Thirty, Part 2? 427 Economics, Globalization, and Organizational Communication 431 Case Study 11.2. Small Companies, Global Approaches 438 Chapter 12 Communication, Ethics, and Organizational Rhetoric 447 Ethics, Organizations, and Social Control 450 Societal Assumptions and Organizational Rhetoric 452 Rhetoric and Organizational Crisis and Image Management 455 Case Study 12.1. Lanxess Cleans Up Its Act 461 Public Policy making and Organizational Rhetoric 463 Case Study 12.2. Ike the Prophet 467 Systems, Actions, and Ethics 469 Conclusions and Implications for Ethics 480 Postscript to Unit III Epilogue 489 Index 491

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Book SynopsisTable of Contentsacknowledegments ix about the author xi introduction xiii plan chapter 1 consider your audience 3 chapter 2 craft your message 25 chapter 3 compile the pieces 45 chapter 4 form a story 65 create chapter 5 set the style & structure 91 chapter 6 say it with words 127 chapter 7 show data in graphs 151 chapter 8 illustrate with images 187 deliver chapter 9 refine through practice 219 chapter 10 build your confidence 243 chapter 11 introduce yourself 273 chapter 12 have a stellar session 289 appendix 309 index 333

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Book SynopsisMake information memorable with creative visual design techniques Research shows that visual information is more quickly and easily understood, and much more likely to be remembered. This innovative book presents the design process and the best software tools for creating infographics that communicate.Trade ReviewThis book explains how to create infographics that successfully communicate their message. (Talk Business, January 2014) "Cool Infographics is a mix of inspiration, instruction and education." (ZDNet, January 2014) This book is a great introduction to the subject. (Significance, July 2014)Table of ContentsIntroduction xiii 1 The Science of Infographics 1 Information Overload 9 The Rise of the Informavore 9 The Rise of Big Data 11 Why Infographics Work 14 Pattern Recognition 15 The Language of Context 16 The Picture Superiority Effect 20 The Art of Storytelling 27 Introduction/Foundation 28 Ah-Ha! The Main Event 28 Conclusion/Call-to-action 29 Media Formats of Infographics 31 Static Infographics 31 Zooming Infographics 34 Clickable Infographics 37 Animated Infographics 42 Video Infographics 45 Interactive Infographics 48 Final Thoughts 52 2 Online Infographics 57 Vertical Versus Horizontal Layouts 58 Types of Online Infographics 67 Informative Infographics 69 Persuasive Infographics 71 Visual Explanations 78 Infographic Advertisements 83 PR Infographics 88 Infographic Posters 90 Intellectual Property Issues 98 Copyright 98 Creative Commons 100 Trademarks and the Fair Use Doctrine 103 Images and Illustrations 105 AIGA, the Professional Association for Design 107 Should You Copyright Your Infographic? 107 Final Thoughts 108 3 Infographics and Seo 113 The Search Engine Challenge 115 The Objective of SEO 118 The Link Bait Challenge 119 It’s All About Relevance 123 Online Lifespan 126 Infographic Release Strategy 135 Landing Pages 135 Self-promotion 148 Promotion, Publicity, and Outreach 155 Final Thoughts 169 4 Infographic Resumes 173 Key Benefits 180 What’s the Risk? 180 Designing an Infographic Resume 181 Timeline Designs 183 Relative Experience Designs 187 Geographic Designs 190 Company Logos and Icons 192 Software Application Logos 201 Using an Infographic Resume 204 Job Application Systems 204 Standalone Infographic Resume 205 Combined Infographic Resume Design 208 Publishing Infographic Resumes Online 210 Designing Infographic Resumes for Print 211 Infographic Resumes on the iPad (or Tablet) 215 Infographic Resume Design Tools 217 All About You 228 5 Internal Confidential Infographics 233 Improving Internal Communications 234 The Fear of Confidential Information 236 Ideas for Visualizing Internal Data 238 Budgets 238 Sales and Profit Data 244 Business Processes 246 Strategies 251 Better Presentations Using Infographics 259 Final Thoughts 268 6 Designing Infographics 271 Be Accurate 272 Visualizing Area 274 Pick a Good Topic 281 Trending Topics 281 Controversial Topics 282 Search for Prior Art 282 Focus on the Key Message 283 The 5-second Rule 284 Tell One Story Really Well 285 Visualize When Possible 288 Big Fonts Are NOT Data Visualizations 288 Visuals Are Perceived as More Important 290 Minimize Text 291 Eliminate Chart Legends 293 Be Data Transparent 295 No Data Sources List 296 Vague Data Sources 297 Questionable Data Sources 298 Best Practices 298 The Fine Print 299 Company Logo 299 Copyright License 300 Original Landing Page URL 300 Designer Credit 301 Putting It Together 302 Final Thoughts 302 7 Design Resources 305 Desktop Software Tools 306 Vector Graphics 306 Image Editing 314 Online Data Visualization Tools 317 Finding Data Online 328 Online Infographics Design Sites 330 Reading List 337 Index 339

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Book SynopsisOne reason public speaking is such a nightmare for so many people is that they think they have to be âœperfect.â They drive themselves crazy trying to conform to all sorts of handed-down rules that tie them up in knots and put their audiences to sleep. Karen Hough says you can throw out those rules, relax, be yourself, make âœmistakes,â and connect with your audience much more effectively than the guy with the impeccable PowerPoint slides. Hough has used her unique presentation approach to take the anxiety out of one of the greatest fears in business. Her book debunks over a dozen myths about presentations to make them more fun and natural for everybody. Its authenticity and passion that win people over not polish. But you canât be authentic if youâre following someone elseâs rules. Hough shows how you can embrace your own style and communicate your message without worrying constantly about antiquated dos and donâts. Follow Karenâs âœbad adviceâ and youâll be surprised to learn youâre actually a naturally skilled presenter.

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