Business communication, etiquette and presentation Books
Kogan Page Ltd Improve Your Communication Skills
Book SynopsisAlan Barker is Managing Director of Kairos Training, a learning consultancy devoted to creativity and communication at work. He is based in Wiltshire, UK. He is the author of How to Manage Meetings, also published by Kogan Page.Table of Contents Chapter - 01: What is communication?; Chapter - 02: What’s your communication style?; Chapter - 03: Seven ways to improve your conversations; Chapter - 04: The skills of enquiry; Chapter - 05: The skills of persuasion; Chapter - 06: Tough conversations; Chapter - 07: Making a presentation; Chapter - 08: Putting it in writing; Chapter - 09: Networked – The new conversation
£12.34
The University of Chicago Press Ethics and Practice in Science Communication
Book SynopsisA collection covering all aspects of ethics in the work of science communication, for scientists and communications professionals alike.Trade Review"There is a glaring absence of scholarship on the ethics of science communication, and an urgent need for resources such as this volume that offer a critical context on ethics that is both rigorous in its depth and scope, but also accessible and useful to a diversity of readers, including scientists and communication practitioners. This book will instantly and immediately be the leading source on the ethics of science communication."--Matthew Nisbet, Northeastern University and editor-in-chief of "Environmental Communication" "Ethical dimensions of science communication compose an arena vastly underserved by the extant literature. This book does a convincing job of demonstrating that ethical judgments--whether intentional or not--saturate the construction of science messages and then offers a thoughtful and readable portal into the topic. It's about time."--Sharon Dunwoody, University of Wisconsin-Madison "This book richly reminds us that every act of communication requires ethical consideration--and science communication is no exception. The authors draw out ethical principles addressing the obligations owed to readers, sources, and subjects of science communication. Detailed case studies show these principles at work in stories ranging from love drugs to genetic testing and biotechnology, to media coverage of the recovery of an Incan virgin sacrificed to the gods. The editors and authors are helping all science communicators become more reflexive about the complexities of their actions, which in turn increases the capacity for all of us to have deeper conversations about science, science communication, and society."--Bruce V. Lewenstein, Cornell University
£33.25
Practical Inspiration Publishing Making the Ask: The artful science of high-value
Book SynopsisIf you’re a fundraiser or social entrepreneur keen to secure large gift for any kind of social cause you need to be able to ask the right people for the right money in the right way. But how do you do that?In this ground-breaking book, global experts Bernard Ross and Clare Segal share their approach - used by major fundraising organisations from UNHCR in the Middle East to MSF in the US and from UK’s Oxford University to MEF Museum in Argentina – which has been used to secure gifts up to $110m in a single ask.Whether you’re an experienced fundraiser looking for new ideas, a newbie keen to get to the right approach fast, or a board member anxious to help out, you’ll find the answers you’re looking for inside. The book also has a special social bonus - every copy you buy will result in a donation to the WHO foundation to pay for a Covid 19 vaccine in a developing nation. “One reasonably useful book = one life-saving vaccine.”Trade ReviewNo fundraiser's office should be without this bookI would buy any book by Bernard Ross AND when he co-authors one with the outstanding Clare Segal, I would ensure that I don’t miss it! This amazing duo’s latest book, Making the Ask, does not disappoint.I have been reading up on behavioural science to improve fundraising success for a few years and have had some wins just based on following basic principles. This book was therefore timely and will become an essential read for anyone wanting to maximise income to their non-profits. Although a serious subject and critical to any fundraiser, Ross and Segal’s book is peppered with their inherent humour, making it a fun but vital read. * Amazon *Practical and modern guide to fundraisingMaking the Ask is an excellent update on Ross & Segal's previous work 'The Influential Fundraiser'. It now incorporates the latest learnings from decision science, advancing the already useful psychological and sociological tools from their previous work. The book is a deeply practical and reflective guide for any individual whose job it is to inspire others to change the world through donating money. * Amazon *Table of ContentsAcknowledgements Usual thanks Dedication Preface Background on how the model was developed Several examples anecdotes where the approach has worked Some of the science background and name check Introduction/overviewThis section outlines the key organising principle/model- the 5Ps and how they are interconnected: Passion: how to get yourself, and your donor, into the right mindset to seek and secure support Proposal: how to shape and organise a complex story into one that is salient and simple Preparation: all the key issues you need to consider before you make the call, type the email, prepare the proposalPersuasion: how to handle the interaction with a prospect- a range of psychological techniques to manage the conversationPersistence: you rarely succeed in your first approach- this element explores how to deal with challengesChapter 1: Passion Creating a personal anchor for you and the supporter: getting yourself into a success mindset and your prospects into a [philanthropic mindset Understanding hygiene and motivation factors; understanding Hertzberg-inspired safety and motivation factors Creating your Personal Brand: establishing how you want to come across in the situation- behaviors, appearance, style Chapter 2: Proposal: Organising complex messages: the =mc story framework using key psychological drivers: +/- outcomes and future/present Creating Powerful Propositions: how to chunk your overall need into propositions related to the needs and interests of a prospect Mr Ockham’s Shaving kit: how to ensure you have made your proposition super simple- a key to success Chapter 3: Preparation You can’t always get what you want: dividing up the outcome you want into a LIM-it: Like, Intend and Must. (A range of acceptable outcomes.) Taking the prospect on a journey- how to shape the steps for the prospect towards a positive outcome beyond a successful gift Think Feel Do: at every step you should consider three ?: what info do I want the prospect to know, how do I want them to feel, what do I want them to do? Chapter 4: Persuasion Building rapport: how to build engagement with people who are not like you- the importance of mirror neurons How do people think they decide v how do people actually decide?: System 1 vs system 2 including key unconscious biases VAK: the importance of adapting your language and communication style to match that of the prospect Chapter 5: Persistence The 9 Nos: when ‘no’ doesn’t really mean ‘No, but means ‘ask me a better question... ‘and the importance of Killer Questions Be Resourceful: techniques to recover form challenges call on your Mental Mentors, or adopt a new Perceptual position Learn from the Past: the importance of after action review- answering the three key learning questions Glossary: explanation of key terms and phrases commonly usedFurther Reading: related books and resources to exploreAbout the Authors: some background info and credibility buildingThe book will offer access to a range of complementary bonus material. This will be accessible on-lineHow to be an effective Volunteer Board FundraiserSome specific hints on how to improve the effectiveness of volunteer fundraisersWriting a Case for SupportA more detailed explanation of the =mc Case for Support StructureDeveloping a supporter journeyHow to move a prospect along the stages of the 5P model
£17.99
LID Publishing The Storytelling Workbook: A nine-week programme
Book SynopsisThe Storytelling Workbook is a nine-week programme (based on Anthony Tasgal's 'rule of three') to help you learn to better tell your own narrative and present your story whether it be for your CV, your dating apps or your own personal writing. It is an entertaining, instructive and interactive guide to becoming a better storyteller across all facets of your personal and professional life. Including a mix of case studies, advice and exercises, this workbook is structured into three sections: before, during and after. In the before section, you will learn to free yourself from reductionism, obsession with numbers, facts, data and 'messaging'; in the during section, you will concentrate on finding simplicity, meaning and depth; while finally, in after, you will come to understand how to write less and think more and ultimately to keep writing again and again.
£8.99
Columbia University Press Designing for Growth
Book SynopsisTrade ReviewThis is an eye-opening book that will reveal the action-based approach to design thinking, the series of inaccurate assumptions made in most business thinking, and how to become better at recognizing and strategizing around opportunities that exist within not only our core business, but other avenues as well. 800-CEO-Read [This] book is rich with information on each tool, taking you through the elements clearly and crisply. If design thinking intrigues you, this would be a good place to start. -- Harvey Schachter Globe & Mail Anyone wishing to get up to speed on design thinking by actually test-driving the methodology on their own will find great value in this tutorial-in-a-book -- Matthew May AMEX OPEN Forum A fine survey of a hot business trend... Highly recommended. The Midwest Book Review
£21.25
HarperCollins UK Effective Meetings in 7 simple steps
Book Synopsis
£11.69
HarperCollins Publishers Communication For International Business
Book SynopsisThe communicating secrets that experts and top professionals use.Get results fast with this quick, easy guide to the fundamentals of communication for international business.Includes how to: Listen and look Say and speak Use technology and media Take the environment into account Use Netiquette Negotiate intercontinental differences Communicate with a remote team
£6.64
HarperCollins Publishers Meetings Collins Business Secrets
Book SynopsisThe meetings secrets that experts and top professionals use.
£6.64
HarperCollins Publishers How To Make Money A New Honest Guide to Starting
Book SynopsisHow do I start a business on a budget?How do I find my first 100 customers and make my first 100k?How do I build a network and get my business noticed? Whether you want to transform a fledgling side-hustle into a full-time endeavour or simply have an idea that's keeping you up at night, this is the ultimate blueprint for building your own business. With no network, no capital and no previous experience, Nafisa built her business from scratch and has helped hundreds of founders to do the same. Now, she wants to share her honest, game-changing advice. From how to nail sales and branding to understanding how to build a network, Nafisa lifts the lid on business culture and questions everything you think you know about the business world.Trade Review‘Nafisa is a brilliant, incisive entrepreneur and How to Make Money is the handbook for anyone with a business idea and belief. Think of it as the best short cut you could ever take’ELLA DOLPHIN, CEO of STYLIST ‘Straight-talking but highly emotive, How To Make Money provides superbly tangible insights into laying the foundations for your own brand playbook, via ideas that bust through the bravado and bluster of standard business talk’KATIE BARON, author of FASHION AND MUSIC ‘Nafisa Bakkar saw a gap in the market for a website that curated modest fashion for Muslim women. She had £50, no experience and no network. Her business, Amaliah, is now pushing a seven-figure turnover. How to Make Money is Bakkar’s no-nonsense guide to all the steps it took, and the moments she nearly quit, with anecdotes from entrepreneurs such as Mohammed Khalid, who had an idea for a halal chicken shop, opened Chicken Cottage by the Brick Lane mosque, and now has 140 outlets – an underappreciated British success story’THE TELEGRAPH, Best Self-Help Books of 2023
£15.29
HarperCollins Publishers Inc Writing That Works How to Communicate Effectively
Book Synopsis
£14.44
HarperCollins Publishers Inc How to Get What You Want at Work
Book Synopsis
£15.29
HarperCollins Publishers How to Work a Room Revised Edition
£11.39
HarperCollins Publishers Inc The End of Leadership
Book SynopsisOver the years, leadership has become a mantra in our culture - a path to power and money, a road to personal and professional success, and a mechanism for creating change that has spawned its own lucrative worldwide industry. This title offers a critical rethinking of the leadership industry, challenging the idea that leadership can be taught.Trade Review"In this wide-ranging critique, Kellerman enumerates the numerous contradictions, inconsistencies, and irrelevance of what passes for leadership thought and training today. Before you purchase or attend any of what the multi-billion dollar leadership industry is selling, read this book!" -- Jeffrey Pfeffer, Thomas D. Dee II Professor, Graduate School of Business, Stanford University, and author of Power: Why Some People Have It-and Others Don't "Barbara Kellerman does not play nicely with the other boys and girls-and we are all the better for it. Anyone interested in a penetrating critique of the leadership industry should read this provocative new book from our foremost leadership contrarian." -- Robert Kegan, Meehan Professor of Adult Learning and Professional Development, Harvard University Graduate School of Education "In this compelling book, Kellerman brings critical new insights to longstanding questions about the importance of leaders...essential reading for anyone who cares about the future of leadership both in theory and practice." -- Deborah Rhode, Ernest W. McFarland Professor of Law and Director of the Center on the Legal Profession, Stanford Law School "After pioneering work on followership and bad leadership, now Kellerman provocatively dissects what she calls the leadership industry. She offers suggestions on how to think far bigger and more expansively if we are to cope with leading in a global information age." -- Joseph S. Nye, Jr., University Distinguished Service Professor at Harvard and author of The Future of Power "A timely, considered and comprehensive examination of how leadership has changed and how and why we lost faith in leaders; how the leadership industry went wrong - and the steps needed to put it right" -- Rob Goffee, Professor of Organisational Behaviour, London Business School "'Mind the Gap' could be the subtitle of Kellerman's disturbingly honest and indispensable book. The 'gap' Kellerman urges us to mind is the hoary disconnect between what the leadership industry produces about best practices and what leaders who read our books actually practice." -- Warren Bennis, University Professor, University of Southern California and author of Still Surprised: A Memoir of a Life in Leadership "Kellerman's honest and astute critique makes it clear that the gurus in her own field have work to do if they want to remain relevant." -- Kirkus Reviews A well-written chronicle of the evolution and devolution of the leadership profession and a substantiated indictment of the leadership development industry.Essential. -- Choice Reviews Online
£19.00
HarperCollins Publishers Inc Woo Wow and Win Service Design Strategy and the
Book SynopsisTrade Review"Woo, Wow, and Win is a roadmap for success in a landscape being rapidly transformed by technology and entrepreneurship. " -- Steve Case, Chairman and CEO of Revolution, author of The Third Wave: An Entrepreneur's Vision of the Future This is the book that service business executives have been waiting for. Woo, Wow, and Win shows how to make the connection between strategic opportunity, business design, and customer satisfaction. The principles of service design are the pathway to a more profitable future--and happier customers. -- Ram Charan, advisor to CEOs and boards, author of The Attackers Advantage. "Here is a long overdue manual for using the cohesiveness and power of design thinking to optimize every interaction your business has with its customers. You'll not only understand why Service Design is as important as product design--you'll have a new perspective on what makes a company unique." -- Beth Comstock, Vice Chair, GE "Tom Stewart's and Patricia O'Connell's exceptional book is a convincing testimony to the power of having service strategies that are as unique and differentiated as product strategies. It provides deep insights into how you can develop your customers and retain them with superior service. It's a must read!" -- Bill George, Senior Fellow at Harvard Business School, former Chair & CEO of Medtronic, and author of Discover Your True North "Anyone who wants to get or keep customers would do well to heed the advice in these smart, incisive pages. Service design is an idea whose time has come." -- Marshall Goldsmith, executive leadership coach and author, Triggers and What Got You Here Won't Get You There "Two pervasive themes cut across all sectors of the world economy: Everything is digital, and everything is a service. Woo, Wow, and Win shows how the discipline of Service Design enables any company to capitalize on these two trends to engage their customers, enlist their employees, and delight their shareholders." -- Geoffrey Moore, author Crossing the Chasm and Zone to Win "It's impossible to operate a successful business without mastering your service design, and it's difficult to master without this book. There is tremendous wisdom and clarity in its pages, making a complex subject both inspiring and immediately useful. Woo, Wow, and Win is an essential, urgent read." -- Stan Slap, New York Times bestselling author of Under the Hood and Bury My Heart at Conference Room B
£19.00
HarperCollins Publishers Inc Writing Without Bullshit
Book SynopsisUnless you change how you write, your emails, reports, and Web copy don’t stand a chance.In this practical and witty book, you’ll learn to front-load your writing with pithy titles, subject lines, and opening sentences.
£16.14
Harper Business Dont Take Yes for an Answer Using Authority
Book Synopsis
£22.49
McGraw-Hill Education - Europe Great Communication Secrets of Great Leaders
Book SynopsisLeaders need to do more than stand up and speak; they need to integrate communications into what they do, address the immediate concerns and issues, and open the door to future dialogue and discovery. This book helps push that door open, so you can bring your organization to the next level.
£21.24
McGraw-Hill Education - Europe How to Use Power Phrases to Say What You Mean
Book SynopsisIntroduces you to six easy-to-master communication technology that lets you say what you mean, mean what you say, and get what you want - at home, in the office, and in almost every social and interpersonal setting.
£17.99
McGraw-Hill Education - Europe Leadership Communication
Book SynopsisLeadership Communication guides current and potential leaders in developing the communication capabilities needed to be transformational leaders. It brings together managerial communication and concepts of emotional intelligence to create a new model of communication skills and strategies for corporate leaders.Table of ContentsSECTION ONE: CORE LEADERSHIP COMMUNICATIONChapter 1: What is Leadership Communication?Chapter 2: Leadership Communication Strategy and StructureChapter 3: The Language of LeadersChapter 4: Social Media and Other Leadership CorrespondenceChapter 5: Leadership Documents and ReportsChapter 6: Leadership Presentations in Person and OnlineChapter 7: Graphics with a Leadership EdgeChapter 8: Emotional Intelligence and Interpersonal Skills for LeadershipChapter 9: Diversity and Intercultural Communication LeadershipSECTION TWO: GROUP AND ORGANIZATIONAL LEADERSHIP COMMUNICATIONChapter 10: High-Performing Team LeadershipChapter 11: Meetings: Leadership and ProductivityChapter 12: Leadership in an Organizational ContextChapter 13: Leadership through Strategic Internal CommunicationChapter 14: Leadership through Effective External Relations
£190.19
McGraw-Hill Education - Europe Business Communication Building Critical Skills
Book Synopsis
£140.40
Ebury Publishing Lowndes L How to Instantly Connect With Anyone
Book SynopsisSome people, regardless of money, education, looks or personality, make an impression wherever they go - they are master communicators, and everyone enjoys talking to them.
£17.99
Ebury Publishing Its Not What You Say Its The Way You Say It
Book SynopsisNo matter what your speaking challenge is, this inspirational, cleverly illustrated book will ensure you perform with passion, power and persuasion; at your very best. Whether you are chasing a job, planning a pitch, giving a speech at a wedding, presenting to one or one thousand people, you'll discover how to:-Use the rule of three to win any audience over-Prepare so you can be yourself but better-Embrace the unknown and conquer any fear Capturing a life time's work in the art of persuasive communication, this powerful book reveals the principles, tools and tricks to help you become a courageous, memorable, stand-out speaker.
£11.69
Elsevier Science Content Strategy at Work
Book SynopsisIncluding case studies from teams at Johns Hopkins Medicine, MINI, Icebreaker, and more, this book is suitable for designers, information architects, copywriters, project managers, and those who work with visual or verbal content. It presents a content strategy framework and ways to implement in in-house marketing departments and consultancies.Trade Review"This book is filled with easy-to-use models and examples from many different resources. The chapters are cohesive and easy to understand…Content Strategy at Work is useful as a supplement for anyone who is knowledgeable or has a personal interest in content strategy."--Technical Communication, May 2013 "Bloomstein is at her most thought provoking when she shines the light on complex projects that present a host of strategic, editorial, design, organizational and technical challenges. For example, the case of the television network that wanted to comingle its programming content with encyclopedic information, a goal that required the active use of nearly every wrench and screwdriver in the CS toolkit. It demonstrates the highly strategic and supremely tactical nature of content strategy in a single project, including a healthy portion of organizational challenge, a common byproduct of smart content choices. In Content Strategy at Work, Bloomstein frames the cases with meaningful context, crisp approaches to problem solving (I will definitely be cribbing from her message architecture client exercise, which she generously shares) and genuine curiosity." --ScatterGather.Razorfish.com "The newest book to the list, Content Strategy at Work by Margot Bloomstein, is a great starting point for those with backgrounds in SEO, social media, or design. Bloomstein effortlessly ties common marketing disciplines to the emerging forefront of content marketing and does so by providing ultra-readable and down to earth case studies. The real lesson presented here, and what drives this book, is to give the user a better experience, a goal that all marketers, regardless of?background, shouldn’t find much trouble getting behind." --SparkPlugDigital.com "Margot Bloomstein guides us through the lifecycle and mindset for content strategy. The process begins with defining what you really need to say. It ends with a solid plan, and long-term commitment, for maintaining that content. To illustrate this lifecycle, Bloomstein provides not only approaches from her personal experience but also a range of case studies from non-profits, healthcare, auto, apparel, higher education and many more. That’s a wide variety of budgets, team sizes, and goals. Chances are you'll find many instances in this book that make you say, ‘Their situation is exactly like ours!’" --Content-Science.com "Bloomstein, who heads a brand and content strategy consultancy that helps retailers, universities, and other clients engage target audiences and project key messages through traditional and social media, shows designers, information architects, project managers, copywriters, social media consultants, and others who work with visual or verbal content specific strategies for prioritizing content initiatives to ensure that its types, tone, and media support the customer experience in a way that is appropriate to the brand and useful to its audience." --Reference and Research Book News, Inc.Table of ContentsChapter 1: How content strategy can help Chapter 2: Designing cohesive experiences: introducing content strategy to design Chapter 3: Embracing reality: incorporating content strategy into project management and information architecture Chapter 4: Executing on content strategy through copywriting, curation, and aggregation Chapter 5: Coupling content strategy with search engine optimization Chapter 6: Improving content management with content strategy Chapter 7: Grounding social media in content strategy Chapter 8: Growing the business and getting to work
£21.59
Pearson Education (US) Intercultural Business Communication
Book SynopsisTable of ContentsBrief Contents The Nature of Intercultural Communication Universal Systems Contrasting Cultural Values Cultural Shock Language Oral and Nonverbal Communication Patterns Written Communication Patterns Global Etiquette Business and Social Customs Intercultural Negotiation Process Intercultural Negotiation Components Laws Affecting International Business and Travel Appendix A: Glossary Appendix B: Answers to Exercises
£133.33
Pearson Education Customer Service
Book SynopsisTable of ContentsTable of Contents Appreciate Why Customer Service Matters PART I: L=LITTLE THINGS Use Behaviors That Engage Your Customers Listen to Your Customer ( a Big "little thing") Use the Telephone Correctly for Good Service Use Friendly Web Sites and Electronic Communication PART II=INSIGHT Recognize and Deal with Customer Turnoffs Insight into Emerging Trends in Customer Service PART III=FEEDBACK Get Customer Feedback Recover the Potentially Lost Customer PART IV=EXPECTATIONS Exceed Expectations with Value Exceed Expectations with Information Exceed Expectations with Convenience and Timing PART V=LIVING LIFE AND LEADING OTHERS Influencing Others to Give Great Service
£118.51
Pearson Education (US) Guide to Presentations
Book SynopsisTable of ContentsPART I. PRESENTATION STRATEGY 1. Analyze the Audience 2. Identify Your Intent 3. Make the Most of the Message PART II. PRESENTATION IMPLEMENTATION 4. Craft the Content 5. Design your Visuals 6. Refine Your Nonverbal Delivery
£60.38
Pearson Education Business Communication Polishing Your
Book SynopsisNOTE: You are purchasing a standalone product; MyBCommLab does not come packaged with this content. If you would like to purchase both the physical text and MyBCommLab search for 0134088905 / 9780134088907 Business Communication: Polishing Your Professional Presence Plus MyBCommLab with Pearson eText -- Access Card Package, 3/e Package consists of: 0133863301 / 9780133863307 Business Communication: Polishing Your Professional Presence, 3/E 0133866262 / 9780133866261 MyBCommLab with Pearson eText -- Access Card MyBCommLab should only be purchased when required by an instructor. For courses in Business Communication Communication in Business Practices Business Communication: Polishing Your Professional Presence helps readers achieve the highest level of professionalism when conducting business. With a clear communication model that
£138.86
Pearson Education (US) Design for How People Learn
Book SynopsisTable of ContentsChapter 1: Where do we start? Chapter 2: Who are your learners? Chapter 3: What is the goal? Chapter 4: How do we remember? Chapter 5: How do you get their attention? Chapter 6: Design for knowledge Chapter 7: Design for skills Chapter 8: Design for habit - NEW! Chapter 9: Design for motivation Chapter 10: Design for environment Chapter 11: Evaluating learning - NEW!
£28.47
Pearson Business Communication Today
Book Synopsis
£159.43
Pearson Education Business Communication
Book Synopsis
£187.00
Pearson Business Communication Essentials 2019 Mylab
Book Synopsis
£233.99
Pearson Business Communication Essentials Student Value
Book Synopsis
£155.99
Pearson Business Communication Polishing Your
Book Synopsis
£205.02
Pearson Education (US) Power Presenter The
Book SynopsisJerry Weissman is the founder and president of Suasive, Inc., formerly Power Presentations, Ltd. Weissman began his career as a staff producer-director of public affairs and news programs at CBS TV in New York, where he learned the skills to master the building blocks of every presentation: a clear, compelling story, well-designed graphics, natural delivery, and the art of Q&A. In 1988, Weissman brought these skills to Silicon Valley. In short order, he established himself as the coach for Silicon Valley CEOs developing their IPO roadshows by teaching them to tell their business stories through the eyes of their investors. In doing so, he helped their companies raise hundreds of billions of dollars. After amassing an elite client list of IPOs, he soon widened his focus to coaching public and privately held companies to develop and deliver all types of business presentations. Today his methodology has helped thousands of companies on every continent deliver high-stakes presentatiTable of ContentsForeword to the Second Edition xvii Preface: Show Me the Money xxi Introduction: The Deer in the Headlights xxvii Fight-or-Flight xxvii Adrenaline Rush Remedies xxviii The Mental Method xxix Book Conventions xxx Chapter One: Actions Speak Louder Than Words 1 Audience Advocacy 1 The Power of the Visual 3 Chapter Two: Creating Empathy with Your Audience 11 Empathy 11 The Science of Empathy 12 The Effectiveness Matrix 15 Chapter Three: The Butterflies in Your Stomach 23 Fight-or-Flight: Internal Dynamics 23 Fight-or-Flight: External Dynamics 26 Presenter Behavior/Audience Perception 29 The Yikes! Moment 30 Chapter Four: The Quest for Content 31 Slides 32 Script 33 Teleprompter (Also Known as Autocue) 34 Comfort Monitors 35 Advanced Technology 36 Five Simple Steps to Develop Your Story 37 Chapter Five: The Mental Method 45 Concentration 45 The Mind–Body Connection 46 The Mental Method 49 Delivering Your Message 59 Chapter Six: The Learning Process 61 Change 61 The Four Stages of Learning 62 Comfort Zone Paradox 63 Repetition over Time 65 The Yikes! Moment 68 The Suasive Master Skills Cycle 69 Chapter Seven: Speak with Your Body Language 71 The Historic Kennedy–Nixon Debate 71 External Factors/Audience Perception 76 Visual Dynamics 77 Vocal Dynamics 92 Putting It All Together 96 Chapter Eight: Control Your Cadence: The Phrase 99 Cadence 99 Complete the Arc 100 Rising/Falling Inflection 102 Complete the Arc in Action 107 Chapter Nine: Control Your Cadence: The Pause 111 Unwords 112 Ten Benefits of the Pause 120 Speak Only to Eyes 120 Phrase & Pause 122 Cadence Summary 124 Chapter Ten: Tools of the Trade 127 Position 127 The Presentation Checklist 130 Putting It All Together 133 Chapter Eleven: SlideSynchronization 135 Design/Delivery Balance 135 The Suasive Meta Design Concepts 138 Seven Steps of Slide Sync Delivery 141 Slide Sync Delivery in Action 148 Chapter Twelve: SlideSync Narrative 149 Describe 149 Narrative Continuity 154 Three Simple Steps of Continuity 155 Putting It All Together 156 Chapter Thirteen: Masters of the Game 157 The Great Communicator 157 Sir Winston Churchill 160 President John F. Kennedy 161 Reverend Martin Luther King, Jr. 162 Reverend Billy Graham 163 The Great Communicator Redux 165 The Great Orators: Conversation and Empathy 167 Coda: Ending with the Beginning 169 Endnotes 173 Appendix A: Video Links 187 Acknowledgments 193About the Author 195Index 197
£17.09
Pearson Education (US) Guide to Business Etiquette
Book SynopsisTable of ContentsChapter 1: Understanding the Rules of Etiquette 1. Etiquette lessons from history 2. The basis of etiquette today Chapter 2: Creating a Powerful First Impression 1. Dressing to make a good impression 2. Introducing yourself and others 3. Shaking hands 4. Interviewing basics Chapter 3: Maintaining Business Relationships 1. Conflict resolution 2. Personal workspace 3. Office romances 4. Business travel 5. Other potential conflict situations Chapter 4: Communication Etiquette 1. Communication etiquette 2. Face-to-face etiquette 3. Telephone etiquette 4. Writing etiquette 5. Email etiquette 6. Web page etiquette 7. Public speaking etiquette Chapter 5: Basic Digital Etiquette 1. Telephone etiquette 2. Email etiquette 3. Webpage etiquette 4. Etiquette for other digital options Chapter 6: Basic Business Dining Etiquette 1. Basic dining behavior 2. Basic table settings 3. Basic table manners 4. Host etiquette 5. Guest etiquette Chapter 7: Special Dining Events 1. Invitations 2. Formal dining 3. Business banquets 4. Casual dining Chapter 8: Successful Meetings 1. Before the meeting 2. During and after the meeting 3. Being a productive participant 4. Distance meetings 5. Parliamentary procedure Chapter 9: Cross-Cultural Etiquette 1. Preparing for your trip 2. Greeting people 3. Establishing relationships 4. Eating and gift giving 5. Considering gender issues
£51.59
J.P.Tarcher,U.S./Perigee Bks.,U.S. Working with Difficult People
Book Synopsis
£14.44
Penguin Life The Power of Nunchi The Korean Sixth Sense for
Book Synopsis“A must-read for anyone interested in the art of intuitively knowing what others feel.” —Haemin Sunim, bestselling author of The Things You Can See Only When You Slow Down and Love for Imperfect Things “Euny Hong just taught me what I really want to be when I grow up: a nunchi ninja!” —Zoe Chance, bestselling author of Influence Is Your SuperpowerImprove your nunchi. Improve your life.Have you ever wondered why your less-skilled coworker gets promoted before you, or why that one woman from your yoga class is always surrounded by adoring friends? They probably have great nunchi. The art of reading a room and understanding what others are thinking and feeling, nunchi is a form of emotional intelligence that anyone can learn--all you need are your eyes and ears. Sherlock Holmes has great nunchi. Cats have great nunchi. Steve Jobs had great nunchi. With its focus on observing others rather tha
£13.60
Penguin Random House India Impactful Data Visualization
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£26.80
Penguin Random House India How Business Storytelling Works
Book Synopsis
£13.46
Cengage Learning EMEA Communications Toolkit
Book SynopsisThe Communications Toolkit contains practical advice, tips and strategies to enable you to develop the communication skills you need to be successful in your studies. This resource helps you make a successful transition to tertiary studies, develop effective research skills for your discipline, approach academic writing with confidence, refine your writing skills and enhance your face-to-face communication experience. The Communications Toolkit provides information on academic integrity and referencing, taking into account the changing nature of university communication including recent text-types such as blogs, twitter, digital articles, online research questionnaires, presentation formats and Turn-it-in. Additional examples of online students' communication work and additional coverage of the communication challenges students face when going to university via an online channel are included.Table of ContentsPart 1 Transitioning to tertiary studies 1. Making the transition 2. Online learning Part 2 Research skills 3. Identifying and evaluating appropriate resources 4. Reading scholarly texts, both written and recorded�� 5. Referencing and academic integrity Part 3 Academic writing 6. Approaches to writing 7. Reflective writing 8. Report writing 9. Academic essay writing 10. Some other tertiary genres Part 4 Refining your writing 11. Two principles of good academic writing 12. Grammar, punctuation and spelling Part 5 Face-to-face communication 13. Interpersonal skills 14. Intercultural communication 15. Teamwork 16. Presentations 17. How far you���ve come!
£37.04
Oxford University Press Inc Its All of Our Business
Book Synopsis.Trade ReviewCulturally competent text that teaches how to communicate in any form. Very easy to read! * Kenneth Chapman, University of Oklahoma *Something new and very readable. It will hold student attention better than any of the other such texts. * Daniel Paul Schwartz, SUNY Buffalo State College *Timely, engaging, and relevant. It encourages students to build their own skills to become more competent workplace communicators. * Jennifer Keohane, University of Baltimore *Part business communication, part business psychology, part business ethics, and part self-actualization * all necessary for today's aspiring business professional.Sean Flannery, Immaculata University *It is an enjoyable read for students. It is laced with concepts and theories in a manner that is engaging and thought provoking. * Karley Goen, Tarleton State University *The case examples keep the students interested and everything I read is accurate and easy to understand...your students would benefit from this text! * Melissa Rice, Immaculata University *A thorough look at business communication from a practical perspective * one that explores the hows AND the whys.Paul Hemenway, Lamar University *Table of ContentsBrief Contents Preface 1. Communication: How It Works 2. Communication Competence: A Model for Success 3. Power: The Inescapable Dynamic 4. Balancing Power: Communication Strategies Good and Bad 5. Communication Climate: Positively Critical 6. Listening: More Than Meets the Ear 7. Social Media and Interviewing: On Your Way to Work 8. Conflict Management: A Common Experience 9. The Nature of Groups: Working with Others 10. Competent Leadership: A Process More Than a Person 11. Work Teams: A Special Type of Group 12. Meetings: A Perpetual Challenge 13. Business Writing: Representing Yourself with Words 14. Developing and Organizing Business Presentations 15. Critical Thinking and Supporting Materials 16. Visual Aids and Delivery Glossary References Credits Index Chapter 1: Communication: How It Works COMMUNICATION MYTHS Myth 1: More Communication Equals Better Communication Myth #2: 93% of Message Meaning is Conveyed Nonverbally Myth 3: Communication Is a Cure-All DEFINING COMMUNICATION Communication Is Transactional: Beyond Information Exchange Communication Is a Process: The Continuous Flow Communication Is Sharing Meaning: Making Sense --Verbal Sharing: Telling It Like It Isn't --Nonverbal Sharing: Wordless Challenges SUMMARY FILM SCHOOL CASE STUDIES TED TALKS AND YOUTUBE VIDEOS Chapter 2. Communication Competence Model COMMUNICATION COMPETENCE MODEL Appropriateness: Communication Is Audience-Centered --Rules: Explicit and Implicit --Rule Violations: Consequential Effects Effectiveness: Achieving Goals --Degrees of Effectiveness: From Deficiency to Proficiency --We-Orientation: Audience-Centeredness Achieving Communication Competence: Five Ways --Knowledge: Learning the Rules --Skill: Showing, Not Just Knowing --Sensitivity: Receptive Accuracy --Commitment: A Passion for Excellence --Ethics: The Right and Wrong of Communication CULTURE AND COMMUNICATION COMPETENCE Individualism-Collectivism: The Prime Directive --General Description: The Me-We Dimension --Communication Differences: Direct Versus Indirect Styles Cross-Cultural Guidelines: Quick Tips BOX 2-1 Self-Assessment: Be Ye Individualist or Collectivist? SUMMARY FILM SCHOOL CASE STUDIES TED TALKS AND YOUTUBE VIDEO Chapter 3. Power: The Inescapable Dynamic THE NATURE OF POWER Forms of Power: Dominance, Prevention, and Empowerment Communication Indicators of Power --General Indicators: Defining, Following, and Inhibiting --Verbal Indicators: Language Choices --Nonverbal Indicators: Silent Exercise of Power --Status Cues: Virtual Groups Power Resources: Raw Materials of Influence --Information: Good and Plenty --Expertise: Information Plus Know-How --Legitimate Authority: When to Comply and When to Defy --Rewards and Punishments: What Works Best? --Personal Qualities: A Powerful Persona CONSEQUENCES OF POWER IMBALANCES Sexual Harassment: When "Flirting" Is Hurting Bias Against Women and Ethnic Minorities: Leadership Gap Workplace Bullying: Verbal and Nonverbal Aggression POWER-DISTANCE: CULTURAL VARIATION General Description: Horizontal and Vertical Cultures Communication Differences: With Whom May You Communicate? SUMMARY FILM SCHOOL CASE STUDIES TED TALKS AND YOUTUBE VIDEOS Chapter 4. Balancing Power: Communication Strategies Good and Bad DOMINANCE-PREVENTION POWER STRUGGLES Defiance: Digging in Your Heels Resistance: Dragging Your Feet --Minimum Effort: How Slow Can You Go? --Strategic Stupidity: Smart People Acting Dumb --Loss of Motor Function: Conscious Carelessness --The Misunderstanding Mirage: Confusion Illusion --Selective Amnesia: Fake Forgetfulness --Tactical Tardiness: Late by Design --Purposeful Procrastination: Deliberate Delays EMPOWERMENT ENHANCEMENT Developing Assertiveness: Confidence and Skill BOX 4-1 Stand Up, Sit Down: An Exercise in Assertiveness Forming Coalitions: Gaining Allies Increasing Personal Power Resources: Expanding Choices SUMMARY FILM SCHOOL CASE STUDIES TED TALKS AND YOUTUBE VIDEOS Chapter 5. Communication Climate: Positively Critical CREATING POSITIVE COMMUNICATION CLIMATES The Negativity Bias: A Major Impediment Emphasizing the Positive: The "Magic Ratio" Offering Praise and Recognition: The Essential Building Blocks Cultivating Collaboration: Working Together Defensive and Supportive Communication: Shaping Climates BOX 5-1 Self-Assessment: Reactions to Defensive and Supportive Communication Criticism Versus Description --Control Versus Problem Orientation --Manipulation Versus Assertiveness --Indifference Versus Empathy --Superiority Versus Equality --Certainty Versus Provisionalism --Incivility Versus Civility DEVELOPING TRUST: TOUGH TO GAIN, EASY TO LOSE SUMMARY FILM SCHOOL CASE STUDIES TED TALKS AND YOUTUBE VIDEOS Chapter 6. Listening: More Than Meets the Ear THE LISTENING PROCESS Hearing: Receiving Raw Data Understanding: Shared Meaning Remembering: Not an Easy Task Interpreting: Message Perception Evaluating: Separating Fact from Fiction Responding: Giving Feedback TYPES OF LISTENING Discriminative Listening: Deciphering Speech Sounds Comprehensive Listening: Understanding Messages Informational Listening: Learning Critical Listening: Analysis Not Criticism Empathic Listening: Caring and Sharing LISTENING PROBLEMS AND SOLUTIONS Noise: Four Types Unfocused Listening: Mindlessness and Multitasking Pseudolistening: Faking It Shift Response: Conversational Narcissism Competitive Interrupting: Seizing the Floor Ambushing: Preparing Rebuttals SUMMARY FILM SCHOOL CASE STUDIES TED TALKS AND YOUTUBE VIDEOS Chapter 7. Social Media and Interviewing: On Your Way to Work ONLINE NETWORKING LinkedIn: The Professional Social Network Creating a Powerful LinkedIn Profile --Compose a Compelling Headline --Provide a Profile Picture: Don't Be Camera Shy --Personalize Your URL: It's the Little Things --Craft a Strong Summary: Tell Your Story --Get Recommendations on the Spot INTERVIEW PREPARATION Researching the Company: Vision, Mission, and Values Using the PREP Method: Matching Background to Company Values KNOW YOUR VALUE: A SUBJECTIVE INVENTORY INTERVIEW QUESTIONS: TWO TYPES Behavioral Interview Questions Situational Interview Questions PEP TALK: CHECK YOUR MINDSET THE INTERVIEW: SEVERAL FORMATS One-on-One Interview Screening Interview Panel Interview INTERVIEW FOLLOW-UP Express Gratitude: Pen a Worthy Thank-you Send a Follow-up Note: Remain Patient Get Better: Seek Feedback SUMMARY FILM SCHOOL CASE STUDIES TED TALKS AND YOUTUBE VIDEOS Chapter 8. Conflict Management: A Common Experience NATURE OF CONFLICT Definition: Incompatible, Interconnected Struggle Destructive or Constructive Conflict: Communication Differences COMMUNICATION STYLES OF CONFLICT MANAGEMENT Confrontation: Directly Addressing the Problem Integration: Seeking Joint Gains Smoothing: Calming Troubled Waters Accommodating: Yielding Compromising: Halving the Loaf Avoiding: Withdrawing Competing: Power-Forcing SITUATIONAL FACTORS Task Conflict: Routine or Nonroutine Relationship Conflict: It's Personal Values Conflict: Deeply Felt Struggles Dealing with Difficult Co-workers: Bad Apple Spoilage ANGER MANAGEMENT Constructive and Destructive Anger: Intensity and Duration Managing Your Anger at Work: Taking Control Managing the Anger of Coworkers: Communication Jujitsu VIRTUAL COMMUNICATION AND CONFLICT SUMMARY FILM SCHOOL CASE STUDIES TED TALKS AND YOUTUBE VIDEOS Chapter 9. The Nature of Groups: Working with Others THE STRUCTURE OF GROUPS Group Size: Influencing Structure Groups Versus Organizations: Structural Differences Task and Social Dimensions: Productivity and Cohesiveness Norms: Rules Governing Group Behavior --Types of Norms: Explicit and Implicit --Conforming to Norms: Being Liked and Being Right Roles: Expected Patterns of Behavior Structured Problem Solving: Standard Agenda --Problem Identification: What Is the Question? --Problem Analysis: Doing the Research --Solution Criteria: Setting Standards --Solution Suggestions: Generating Alternatives --Solution Evaluation and Selection: Deciding by Criteria --Solution Implementation: Follow-Through Decision Making Rules --Majority Rule: Tyrannical or Practical --Minority Rule: Several Types --Unanimity Rule: Consensus CREATIVE PROBLEM SOLVING Conditions for Creativity: Preliminaries Creative Communication Techniques: Systemic Procedures --Brainstorming: Generating Lots of Ideas --Nominal Group Technique: Limited Interaction SUMMARY FILM SCHOOL CASE STUDIES TED TALKS AND YOUTUBE VIDEOS Chapter 10. Competent Leadership: A Process More Than a Person DEFINITION OF LEADERSHIP Difference #1: Positional versus Interpersonal Influence Difference #2: Maintaining versus Changing Differences Not Categorically Exclusive: Matter of Emphasis Leadership and Followership: Let's Dance LEADER EMERGENCE Two Phases of Emergence Virtual Group Leader Emergence Additional Factors: Implicit Theories of Leadership COMPETENT LEADERSHIP PERSPECTIVES Traits: Marginal Enlightenment BOX 10-1 Self-Assessment: What Is Your Leadership Style Preference? Situational Leadership: Be Agile Servant Leadership: Ethical Necessity Leadership Across Cultures: Few Universals VIRTUAL GROUP LEADERSHIP SUMMARY FILM SCHOOL CASE STUDIES TED TALKS AND YOUTUBE VIDEOS Chapter 11. Work Teams: A Special Type of Group DEFINITION OF A TEAM TEAM MEMBER COMPOSITION Team Builders: Diverse, Complementary Skill Sets --Diversity: An Amalgamation --Communication Training: Developing Members' Competence Team Slayers: Bad Attitudes and Communication Behaviors --Egocentrism: Me-Deep in Omnipotence --Cynicism: Communicating a Can't-Do Attitude --Abuse: Incompetent Communication That Kills Teams BUILDING TEAMWORK Developing Team Goals: The Four C's --Clear Goals: Everyone on the Same Page --Cooperative Goals: Interdependent Effort --Challenging Goals: Denting the Universe --Commitment to Goals: A Passion to Succeed Developing a Team Identity: Unifying Members --Symbolic Convergence: Communicating Fantasy Themes --Solidarity Symbols: Unifying Creatively --Team Talk: The Language of We? Designating Roles: Beware of Duplication Team Empowerment: Enhancing Members' Capabilities --Definition of Empowerment: Four Dimensions --Hierarchical Organizations: The Enemy of Team Empowerment --Self-Managing Work Teams: The IDEO Model --Leadership and Empowerment: Some Supervision Required BOX 11-1 Typical Characteristics of Empowered Teams Establishing Individual Accountability: Providing Feedback VIRTUAL TEAMS SUMMARY FILM SCHOOL CASE STUDIES TED TALKS AND YOUTUBE VIDEOS Chapter 12. Meetings: A Perpetual Challenge MEETING PREPARATION: A LEADER'S JOB Clarify the Purpose: Avoid Aimlessness Create an Effective Agenda: Simple Steps Get There First: Remember Murphy's Law CONDUCTING A MEETING Begin on Time, End on Time: Punctuality is a Virtue Communicate Ground Rules: Avoid Chaos Stay on Track: Parking Lots, Jellyfish, and Perception Checks Concluding Meetings: Do Not End with a Whimper After the Meeting: Clean-up Time PARTICIPATING IN A MEETING Belong or Be Gone Be Prepared: Don't Act Like a Potted Plant WAIT: Avoid Stage Hogging Be Attentive: Silence Can Be Golden VIRTUAL MEETINGS Pros and Cons: A Mixed Bag Facilitating Virtual Meetings: New Challenges Participating Virtually: Unusual Considerations SUMMARY FILM SCHOOL CASE STUDIES TED TALKS AND YOUTUBE VIDEOS Chapter 13. Business Writing: Representing Yourself with Words WRITING VS. CONVERSING THE CASE FOR WRITING WELL The High Cost of Weak Writing Skill Business Writing Is an Occupational Requirement COMPETENT BUSINESS WRITING Types: So Many Options Audience Analysis: Good Writers Respect Their Readers Write Well: Choose Your Words Wisely Writing Pre-work: Step Away from the Keyboard ANATOMY OF AN EMAIL The Set-Up The Body --Opening: Consider Formality --Lead with the Most important Information --The Close The Close --Cultural Variations CAREFUL COMPOSITION Tone: Difficult Writing Challenge --Tone and Texting --Tone and Email Spelling/Grammar 101 SUMMARY FILM SCHOOL CASE STUDIES TED TALKS AND YOUTUBE VIDEOS Chapter 14. Developing and Organizing Business Presentations ADDRESSING SPEECH ANXIETY Causes: Dysfunctional Anxiety --Catastrophic Thinking: Fear of Failure --Perfectionist Thinking: No Mistakes Permitted --The Illusion of Transparency: Being Nervous about Looking Nervous --Novelty of the Speaking Situation: Fear of the Unknown Strategies: Managing Anxiety --Prepare and Practice: Novelty to Familiarity --Gain Perspective: Rational Thinking --Communication Orientation: Reframing AUDIENCE ANALYSIS Types of Audiences --Captive Audience: Disengaged Listeners --Committed Audience: Agreeable Listeners --Contrary Audience: Hostile Listeners --Concerned Audience: Eager Listeners --Casual Audience: Unexpected Listeners Audience Type and Persuasion Audience Composition --Age: Generation Gap --Gender: The Importance of Inclusivity --Ethnicity and Culture: Sensitivity to Diversity --Group Size: It Makes a Difference How to Analyze Your Audience Other Considerations ORGANIZATION The Introduction: How to Begin --Make a Clear Purpose Statement: Provide Intent --Establish Topic Significance --Establish Your Credibility --Preview Your Main Points The Body --Organizational Patterns: Several Choices --Transitions: Making Connections The Conclusion --The Speech Summary: Pulling It Together --Call to Action: The Persuasive Finish --Final Thought Q&A: They Have Questions, You Have Answers You're on Mute: Tips for Presenting Virtually Hybrid Presentations: Upping the ante SUMMARY FILM SCHOOL CASE STUDIES TED TALKS AND YOUTUBE VIDEOS Chapter 15. Critical Thinking and Supporting Materials EXAMPLES Types of Examples --Hypothetical Examples: It Could Happen --Real Examples: It Did Happen --Brief and Extended Examples: Timing and Impact Making Examples Effective --Use Relevant Examples: Stay on Point --Choose Vivid Examples: Create Strong Images --Stack Examples: When One Is Not Enough STATISTICS Make Statistical Comparisons: Gain Perspective Use Statistics Sparingly: Don't Overwhelm TESTIMONY Testimony of Experts: Relying on Those in the Know Testimony of Nonexperts: Ordinary Folks Adding Color to Events Using Testimony Effectively: Beyond Quoting --Quote or Paraphrase Accurately: Be Ethical --Quote Experts Only in Their Field: No Generic Experts EVALUATING SUPPORTING MATERIALS Credibility: Is It Reliable and Valid? --Biased Source: Something to Gain --Incomplete Source Citation: Something to Hide? Relevance: Does It Follow? --Ad Hominem Fallacy: Diversionary Tactic --Ad Populum Fallacy: Arguing from Popular Opinion Sufficiency: Got Enough? --Self-Selected Sample: Partisan Power --Inadequate Sample: Large Margin of Error --Hasty Generalization: Arguing from Example --Correlation as Causation: How Related? SUMMARY FILM SCHOOL CASE STUDIES TED TALKS AND YOUTUBE VIDEOS Chapter 16. Visual Aids and Delivery BECOMING VISUAL Types of Visual Aids: Making Appropriate Choices --Objects and Models: Keeping It Real --Charts, graphs and diagrams: Delivering Data Visually --Maps: Places and Processes --Tables: Factual and Statistical Comparisons --Photographs and Images: Very Visual Aids Choosing Media: Showcasing Your Visual Aids --Whiteboards and Flip Charts: Visual Aids On the Go --Handouts: Information To-Go --Video Excerpts: Visual Power --Projection Options: Blowing It Up --Computer-Assisted Presentations --Slide Design: The Basics --Pairing Visual Aids: The Power of Partnership DELIVERING THE GOODS Delivery Method: One Type Doesn't Fit All Occasions --Manuscript Speaking: Prepared text --Memorized Speaking: When a Manuscript Won't Do --Impromptu Speaking: Off-the-Cuff Presentations --Extemporaneous Speaking: A Conversational Combination Developing Competent Delivery --Eye Contact: Connecting with Your Audience --Voice: Developing Vocal Variety BOX 16-1: Voice Exercise --Fluency: Avoiding Excessive Vocal Fillers --Speaking Rate: Finding the Right Pace --Articulation and Pronunciation: Striving for Clarity of Speech --Physical Delivery: Finding the Right Balance Nonverbally --Distracting Behaviors: Avoiding Interference --Audience-Centered Delivery: Matching the Context Delivery of Visual Aids --Make Aids Visible --Quality Over Quantity --Get Out of the Way --Put the Aid Out of Sight When Not in Use --Practice With Aids SUMMARY FILM SCHOOL CASE STUDIES TED TALKS AND YOUTUBE VIDEOS
£58.72
OUP India Cases in Organizational Communication
Book Synopsis
£31.99
Oxford University Press Inc Organizational Communication
Book SynopsisOrganizational Communication: A Lifespan Approach is a student-focused introduction to the field. Featuring real-world stories, helpful and unique illustrations, and practical applications of theory, this text engages students and shows them how to apply concepts, theories, and perspectives in every chapter.Table of ContentsPreface Acknowledgments About the Authors 1. Introduction Defining Communication Information Transfer Shared Meaning Transactional Meaning Creation --Applying the Three Definitions of Communication Working Definition Defining Organizations A Legal Definition of Organizations A Communicative Definition of Organizations A Social Definition of Organizations The Complexity of Defining Communication in Organizations Strategic Ambiguity --Ethical Issue: Strategic Ambiguity Nonverbal Communication --Applying the Three Nonverbal Criteria --Communication Challenge: Office Design Perspectives on Organizational Communication A Post-Positivist Perspective An Interpretive Perspective A Critical Perspective --Applying the Three Organizational Perspectives Other Perspectives Application to Different Types of Organizations Preview of the Book Summary Key Terms 2. Communication and Anticipatory Socialization Anticipatory Role Socialization Family Education --Communication Challenge: Realistic Expectations Peers Previous Experience --Communication Challenge: Comparing Workplaces Media Application The "Real Job" Colloquialism --Ethical Issue: Deconstructing Our Labels Anticipatory Role Socialization for Volunteers Summary of Anticipatory Role Socialization Anticipatory Organizational Socialization Person-Job Fit Recruitment Selection Process --Résumés and Cover Letters --Screening Interviews --Communication Challenge: Improving Interviews Follow-up or Second Interviews Realistic Job Previews --Ethical Issue: Inappropriate Interview Questions --Communication Challenge: The New Technology of the Job Search Anticipatory Organizational Socialization for Volunteers Summary of Anticipatory Organizational Socialization Key Terms 3. Communication and Organizational Encounter Uncertainty Management Theory Newcomer Socialization Through Orientation and Training Socialization Strategies Socialization Strategy Outcomes --Ethical Issue: Mixed Messages Newcomers and Communication Exchange Information Seeking Information Sources --Communication Challenge: Trusted Colleague Information Giving Communication Exchange Encounter Outcomes Boundary Passages --Functional Boundaries --Hierarchical Boundaries --Inclusionary Boundaries --Ethical Issue: Vocabulary of Hierarchy Differences Between Expectations and Experiences General Newcomer Adaptation Newcomers in Volunteer Organizations Summary Key Terms 4. Communication and Management Theory Classical Management Theory Context Frederick Taylor's Classical Management Theory Henri Fayol's General Management Theory --Communication Challenge: Communication and Span of Control Weber's Bureaucratic Theory Douglas McGregor's Theory X Classical Management Today Human Relations Management Context Hawthorne Studies --Communication Challenge: Are Happy Workers Productive Workers? Human Relations Management Today Human Resource Management Context --Ethical Issue: Humans as Resources Some Roots of Human Resource Management: McGregor's Theory Y Principles of Human Resource Management Human Resource Management Today --Communication Challenge: Motivation at Despair, Inc. Teamwork or Theory Z Management Context --Ethical Issue: Top-Level Management and Organizing for the Short Term? Principles of Teamwork Teamwork and Concertive Control --Ethical Issue: Is Control Ethical? Teamwork Management Today Management Approaches to Volunteers --Communication Challenge: Communicating to Reduce Volunteer Turnover --Applying the Three Organizational Perspectives to Management Theory Summary Key Terms 5. Communication Channels and Structures Traditional Communication Channels and Structures Formal Downward Communication Issues with Downward Communication --Amount of Information --Nature of Feedback --Information Distribution Formal Upward Communication Issues with Upward Communication --Communication Challenge: Technology Application for Suggestions Boxes --Lack of Receptivity --Power Differentials --Communication Challenge: Dealing with the Normal Alteration of Upward Communication --Upward "Distortion" --Self-Promotion or Ingratiation Horizontal or Lateral Communication Issues with Lateral Communication --Competition --Specialization --Territoriality --Lack of Incentive Informal Communication Issues with Informal Communication --Accuracy --Speed --Ethical Issue: Gossip's Messiness --Mid-Level Employee Participation --Accountability --The Competence Network Integrative Communication Structures --Committees --Quality Circles --Project Teams Limitations of Traditional Communication Channels Approach Communication Networks Collecting Network Data Characteristics of Networks --Linkage Characteristics --Individual Roles --Communication Challenge: Reducing Employee Turnover by Cultivating Network Density --Group-Level Characteristics --Organizational or System-Level Characteristics Impact of Communication Networks Limitations of Network Analysis Nonprofit Organizations and Volunteers Summary Key Terms 6. Communication and Organizational Culture Defining Organizational Culture Artifacts Values Assumptions Interactions of Various Members Structuration Theory and Culture --Communication Challenge: Communicating a New Value Organizational Norms Types of Norms Communication Norms Norm Development Creating Conformity to Norms Three Approaches to Culture An Integrated Perspective A Differentiated Perspective A Fragmented Perspective --Applying Martin's Three Perspectives on Organizational Culture A Critique of Applying the Three Perspectives Analyzing Organizational Culture Script (or Narrative) Analysis Ritual Analysis Metaphor Analysis --Ethical Issue: Enron's Metaphors Reflective Comment Analysis Ethnography A Comparison of Five Methods of Cultural Analysis --Applying Three Research Perspectives to Organizational Culture Summary Key Terms 7. Communication with Organizational Members Supervisor-Subordinate Communication Average Supervisor Communication Style --Interaction Patterns --Openness to Communication --Upward Distortion --Upward Influence --Semantic Information Distance --Communication Challenge: The Pelz Effect --Effective Versus Ineffective Supervisors --Feedback --Systemic Factors --Communication Challenge: "Living" Versus "Having" an Open-Door Policy Differentiated Supervisor Communication Style --Partnership Relationships --Overseer Relationships --Middle-Group Relationships --Relationship Development Outcomes of Supervisor-Subordinate Communication Summary of Supervisor-Subordinate Communication Peer Communication Peer Social Support Types of Peer Communication Relationships Outcomes of Peer Communication Workplace Friendships Summary of Peer and Friendship Relations Interaction of Supervisor and Peer Communication Summary of Supervisor-Peer Relationship Interaction Mentor(ing) Communication --Communication Challenge: Mentoring Communication Summary of Mentoring --Communication Challenge: Upside Down Mentoring? Emotion Management in Interpersonal Interactions The Nature of Emotions in Interactions --Ethical Issue: The Moral "Signaling" Function of Emotions Types of Emotions Emotion Management --Communication Challenge: Peer Communication and Emotion Management Volunteers and Interpersonal Relationships Summary Key Terms 8. Communication and Leadership Managerial or Group Leadership Managerial Leadership as Traits Models of Management Styles Situational Models of Managerial Leadership Contingency Models of Managerial Leading External Communication Focus of Managers Dialectical Theory and Managerial Leadership --Communication Challenge: African American Women Executives' Leadership Communication Managerial Leadership and Volunteers Summary of Managerial Leadership Organizational Leadership Charismatic Leadership Visionary Leadership Transformational (versus Transactional) Leadership Institutional Leadership Framing Theory --Communication Challenge: Framing and Managerial Leadership Organizational Leadership of Volunteers --Ethical Issue: Leaders' Moral Talk Is Contagious (in a Good Way) The Dark Side of Managerial and Organizational Leadership Comparing Managerial and Organizational Leadership Summary Key Terms 9. Communication and Decision-Making A Prescriptive Model of Decision-Making The Model --Communication Challenge: Improving Decision-Making Through Brainstorming Descriptive Models of Decision-Making Phase Models Alternative Descriptive Models The Spiral Model Vigilant Interaction Theory --Communication Challenge: Leading Group Decisions Multiple Sequence Model Alternative Decision-Making Processes Satisficing Garbage Can Model Retrospective Rationality --Ethical Issue: Retrospective Rationality Faulty Decision-Making Groupthink Other Characteristics of Ineffective Decision-Making --Communication Challenge: Avoiding Groupthink and Ineffective Decision-Making Practices Overcoming Faulty Decision Making: HRO Theory Decision-Making in Volunteer Organizations Summary Key Terms 10. Communication and Conflict Defining Conflict Typologies of Conflict Level of Conflicts --Intrapersonal Conflict --Interpersonal Conflicts --Intergroup Conflicts --Interorganizational Conflicts Content of Conflicts Visibility of Conflicts Application Conflict as Dysfunctional and Functional Conflict Styles Bargaining and Negotiation in Conflict --Ethical Issue: Ethical Bargaining Managing Conflict Through Third Parties Communication and Conflict with Abusive Coworkers Workplace Bullying --Defining Workplace Bullying --Ethical Issue: Wanting to Belong and Participation in Social Bullying --Causes --Characteristics of Perpetrators --Characteristics of Targets --Environmental Factors --Effects of Bullying --Coping with Bullying --Addressing Bullying Sexual Harassment --Defining Sexual Harassment --Ethical Issue: Sender or Receiver Priority --Causes of Sexual Harassment --Effects of Sexual Harassment --Coping with Sexual Harassment --Addressing Sexual Harassment Conflict in Nonprofit/Volunteer Settings Summary Key Terms 11. Communication, Power, and Resistance Definitions Power and Influence Ideology (or Ideologies) Surface and Deep Structure Power Surface Level Power Types of Power --Communication Challenge: Increasing Personal Power Reasons for Power Relationships --Power as Resource Dependency --Power as Social Exchange --Power and Personal Characteristics Deep Structure Power --Communication Challenge: Muting Voices of the Mistreated Resistance to Power --Ethical Issue: Ethics and Decaf Resistance Voice and Resistance --Ethical Issue: Boat Rocking and Whistleblowing Upward Dissent Strategies Silence, Resistance, and Voice Power and Resistance in Nonprofits and Volunteers Summary Key Terms 12. Communication and Work-Nonwork Issues The Changing Workplace General Causes of Work-Life Conflict --Time-Based Conflict --Strain-Based Conflict --Behavior-Based Conflict Specific Causes of Work-Life Conflict Social Norms That Increase Work-Life Conflict --Ethical Issue: To Work or Not to Work, That Is the Question Outcomes of Work-Life Conflict Managing Work-Life Boundaries --Communication Challenge: Choosing Communication Media for Boundary Management in Global Virtual Organizing --Ethical Issue: Segmenting Salaried Workers Family-Friendly Work Policies Positive Effects of Family-Friendly Policies --Communication Challenge: Unintended Consequences of Family-Life Policies Problematic Issues of Family-Friendly Policies --Career Repercussions --Difficulty Negotiating Leave Policies --Peer Pressure Against Using the Policy --Resistance to Work-Life Integration Work-Family Third-Place (Life Enrichment) Balance Volunteer Roles Types of Volunteering Work-Family-Life Enrichment Balance --Ethical Issue: Disingenuous Volunteering? Summary Key Terms 13. Communication and the Changing Work Environment: Technology, Diversity, and Globalization Systems Theory Defining Change Reactions to Change Diffusion of Innovation Change and Emotion Resistance --Communication Challenge: Resisting Changes or Change Communication Communication and Change --Communication Challenge: Design a Ceremony Changing Communication Technology Media Richness Theory Changes in Communication Expectations --Changing How Meaning Is Established --Ethical Issue: Organizational Image Versus Personal Social Media Use --Changing Decision-Making Expectations --Communication Challenge: Creating a Collaborative Organizational Policy of Internet Usage --Changing Interpersonal Communication Interactions --Ethical Issue: Using Social Media to Convey and Express Private Opinions Summary of Changing Communication Technology Cultural Diversity: The Changing Workforce Cultural Diversity and Communication Cultural Diversity in the Workplace --Ethical Issue: Creating Teams Influence of Diversity on Group and Organizational Effectiveness Summary of Cultural Diversity Globalization Change and Nonprofit Organizations and Volunteers Changes in Funding and Collaboration Changing Volunteers Culturally Diverse Understandings of Volunteers Globalization and Volunteers Summary Key Terms 14. Communication During Career and Organizational Transitions Sensemaking Theory Individual Career Transitions Communication and Promotions Promotion Selection Context --Ethical Issue: Promotion Types and Bias The Selection Process for Promotions Promotion Process Communication and Job Transfers Communication and Domestic Job Transfers --Purposes of Domestic Job Transfers --The Process for Job Transfers --Pre-Move or Loosening Phase --Effects on the Workgroup Communication and International Job Transfers Communication and Career Plateaus Organizational Transitions Mergers and Acquisitions (M&As) The M&A Process --The Pre-Merger Phase --The In-Play Phase --Communication Challenge: Rumors and Sensemaking --Transition Phase --Ethical Issue: Leading the Combining of Two Cultures --The Stabilization Phase Reductions-in-Force or Layoffs Pre-Announcement Phase Announcement Phase Post-Layoff Phase Individual and Organizational Transitions for Volunteers Summary Key Terms 15. Communication During Organizational Exit Social Exchange Theory Voluntary Exit Planned Exits Shocks Gradual Disenchantment Mixed Reasons for Voluntary Turnover --Network Location --Career Opportunities --Career Changes --Retirement The Voluntary Exit Process --The Preannouncement Phase --The Announcement Phase --The Exit Phase --Exit Interviews --Communication Challenge: Exit Interviews with College Interns Involuntary Exit Immediate or Summary Dismissal Progressive Discipline --Ethical Issue: Fired over Facebook --Communication Challenge: The EAGR Approach to Giving Corrective Feedback A Third Form of Exit Exit and Volunteers Summary Key Terms Epilogue A Dark Side of Organizational Membership Socialization and Individualization Conclusion References Credits Index
£82.44
Oxford University Press, USA Plain English at Work A Guide to Writing and Speaking
Book SynopsisBailey brings together a new edition of his successful book, Plain English Approach to Business Writing, with a fresh version of his text on business speaking. Bailey creates a complete and accessible handbook for the reference market and includes new information on writing with computers, computer graphics, layout and typography, as well as updated references and examples.Trade Review"Another splendid book. Ed has exactly the right touch for blending the academic with the practical."--James C. Gaston, President, Word One Associates, Inc. "Brilliant! Bailey cuts to the heart of the problem time and again in this book. His advice eliminates the fog from business memos and the pain of composing them."--James S. O'Rourke, University of Notre Dame
£26.59
Palgrave Macmillan The Art of the Pitch
Book SynopsisThrough an engaging and humorous narrative, Peter Coughter presents the tools he designed to help advertising and marketing professionals develop persuasive presentations that deliver business. Readers will learn how to develop skills to create the perfect presentation.Trade ReviewPraise for Peter's Seminar Presentation Skills Workshops: 'Peter has been a tremendous asset in coaching our guys on every aspect of Presentation. He's helped build up their experience, and most importantly, their confidence.' - Tony Granger, Global Chief Creative Officer, Y&R 'We have had over 100 of our senior and mid-level people go through Coughter's workshops. The results have been impressive. Rarely do we now prepare for a presentation without someone saying, 'Have we Coughter'd it?' That is the best endorsement of all in terms of the impact he has had with our company.' - Peter G. Krivkovich, President & CEO, Cramer-Krasselt 'Peter is a teacher, leader and a Zen master.' -John Adams, Chairman The Martin AgencyTable of ContentsForeword White Spaces How we Connect The Power of Emotion How to Be The Thin Line Thoughtfulness The Way we Say Things It's More Important to be Passionate About the Work You Gotta be You Before You Do Anything Death by Deck Organizing the Presentation Rehearse, Rehearse, Rehearse Own It Getting Started What They See is What You Get Humor Vs. Jokes Punctuation You Never Know Standing Up
£20.69
Penguin Books Ltd Never Eat Alone
Book SynopsisThe bestselling business classic on the power of relationships, updated with in-depth advice for making connections in the digital world ''Don''t walk . . . RUN to your closest bookstore. The most extraordinary and valuable book I''ve come across in a long, long time'' Tom PetersDo you want to get ahead in life? Climb the ladder to success? Master networker Keith Ferrazzi says the secret is in reaching out to others. As he discovered early in life, what distinguishes highly successful people is the way they use the power of relationships - so that everyone wins. Never Eat Alone: Expanded and Updated lays out the steps and mindset Ferrazzi uses to connect with thousands of colleagues, friends, and associates: people he has helped and who have helped him. This form of connecting to the world is based on generosity; Ferrazzi distinguishes genuine relationship-building from crude glad-handing. These practical, proven princi
£10.44
Penguin Books Ltd Read This Before Our Next Meeting
Book SynopsisAl Pittampalli founded The Modern Meeting Company, a group that helps organizations transform meetings, make decisions, and coordinate complex teams. As an IT advisor at Ernst & Young LLP, Pittampalli witnessed the meeting problem firsthand at Fortune 500 companies all across the country. Now, Al is part of a new generation that brings fresh eyes to stuck business systems. He speaks, and blogs on making revolutionary change happen.
£11.69
Penguin Books Ltd A World Without Email
Book Synopsis***NEW YORK TIMES BESTSELLER***Feel like you''re always drowning in email? How much more would you achieve without them - and how much happier would you be? ''A World Without Email crystallizes what so many of us feel intuitively but haven''t been able to explain: the way we''re working isn''t working.'' Drew Houston, co-founder and CEO of Dropbox ________________ Emails are an integral part of work today. But the ''kind regards'', forwards and attachments we check every 5.4 minutes are making us unproductive, stressed and costing businesses millions in untapped potential. Bestselling author of Deep Work and Digital Minimalism, Cal Newport, is here to offer a radical new vision - a world without email. Drawing on sociology, behavioural economics and fascinating case studies of thriving email-free companies, Newport explains how this modern tool doesn''t work for our ancient brains and provides solutions you can implement today to transform your workday into one without constant, distracting pings. Revolutionary and practical, A World Without Email will liberate you to do your most profound, fulfilling and creative work - and be happier too. ________________ ''If you are currently drowning in endless email and not sure where to start: read this book'' Emma Gannon, author of The Multi-Hyphen Method ''Read this superb book. It might just change your life; it''s changing mine'' Tim Harford, author of How To Make The World Add Up ''This is a bold, visionary, almost prophetic book that challenges the status quo'' Greg McKeown, author of EssentialismTrade ReviewCal Newport has proved himself as the most essential writer around, yet again making a compelling case for us to renegotiate our relationship with technology -- Bruce Daisley, author of Sunday Times #1 Bestseller The Joy of WorkLife is full of interruptions, but when a Cal Newport book appears, I drop everything and read. Newport is making an outrageous claim here: not just that email is annoying and overwhelming, but that we can and we will do much, much better. But with evidence and examples from the cutting edge of programming to the factory floors of a century ago, he makes a compelling argument. Read this superb book. It might just change your life; it's changing mine -- Tim Harford, author of 'How To Make The World Add Up'This is the book I didn't know I desperately needed. If you are currently drowning in endless email and not sure where to start: read this book -- Emma Gannon, author of Sunday Times bestseller The Multi-Hyphen Method and host of award-winning podcast Ctrl Alt DeleteA World Without Email crystallizes what so many of us feel intuitively but haven't been able to explain: the way we're working isn't working. Cal Newport charts a path back to sanity, offering a variety of road-tested practices to help us escape the tyranny of our inboxes and achieve a calmer, more intentional, and more productive working life -- Drew Houston, co-founder and CEO of DropboxThe future of work demands new tools of collaboration. Cal Newport is on a quest to uncover better ways for knowledge workers to collaborate. Out of this will come the new work space -- Kevin Kelly, Senior Maverick for WiredThis new work from Cal Newport goes beyond hacking at the branches of the email problem and strikes right at the root of it. This is a bold, visionary, almost prophetic book that challenges the status quo. If you want to peer into what the future of work could look like, read this book now -- Greg McKeown, New York Times bestselling author of Essentialism: The Disciplined Pursuit of LessThis book is a call to action. Newport suggests that now is the time to reimagine work with the specific goal of optimizing our brain's ability to sustainably add value. Don't let your teams and organizations lose out any further - read this book to help you get started -- Leslie Perlow, author of Sleeping with Your Smartphone and Professor of Leadership at Harvard Business SchoolCal Newport is an essential worker in today's hyperactive workplace, and his commitment to waking the digital sleepwalker should be applauded -- Damian Bradfield, co-founder of WeTransfer and author of The Trust ManifestoNewport has defined the scale of a problem too few of us knew existed -- Pilita Clark * Financial Times *A World Without Email delves into the history of communications and management, arguing that knowledge work processes need a radical rethink, just as production lines transformed manufacturing in the late 19th and early 20th centuries. Practical and fascinating. -- Tim Harford * Financial Times, Best Books of 2021 *A book forthose who feel racked with guilt and anxiety about their overflowing email inboxes, Cal Newport explains why this modern way of working needs a radical rethink. Practical and interesting, Newport examines how we can change this and find focus in 'the age of overload'. * The Times, 12 Best Business Books of 2021 *
£13.49
