Business communication, etiquette and presentation Books

Book SynopsisMake every minute count. Your calendar is full, and yet your meetings don’t always seem to advance your work. Problems often arise with unrealistic or vague agendas, off-track conversations, tuned-out participants who don’t know why they’re there, and follow-up notes that no one reads—or acts on. Meetings can feel like a waste of time. But when you invest a little energy in preparing yourself and your participants, you’ll stay focused, solve problems, gain consensus, and leave each meeting ready to take action. With input from over 20 experts combined with useful checklists, sample agendas, and follow-up memos, the HBR Guide to Making Every Meeting Matter will teach you how to: Set and communicate your meeting’s purposeInvite the right peoplePrepare an achievable agendaModerate a lively conversationRegain control of a wayward meetingEnsure follow-through without babysitting or haranguing Arm yourself with the advice you need to succeed on the job, from a source you trust. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

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Book SynopsisDavid Royston-Lee is a business psychologist, with a management consulting and marketing communication background. He works with leaders to enhance their work through greater understanding of their talents and motivations.? His early career was in recruitment becoming Secretary General of the Institute of Employment Consultants where he devised the first examinations in Recruitment Practice and Interviewing. He moved on to KPMG, as a Management Consultant working on the management of change particularly in mergers and acquisitions, progressing to head up the first practice specialising in Career Management Services where he searched the world for the best ways to enable clients to understand themselves -most of the exercises in this book grew from this research.  David then moved to Ogilvy and Mather (the advertising agency) as their first Human Resources Director and finally to the Communication Advertising & Marketing Foundation as Chief Trade Review"The definitive guide on how to build and grow the most precious brand you'll ever work on. Yourself." Sir Mark Thompson, Chairman of the Board of Directors of Ancestry. Former President and Chief Executive Officer of The New York Times Company and former Director-General of the BBC “A timely reminder that personal branding today is about the real you – your purpose, values and drivers – not some packaged goods strategy. You have to dare to be real. And learn to be self-aware. Ready?” Avivah Wittenberg-Cox, CEO, 20-First, Speaker, Author “Personal branding is becoming an increasingly important element that all of us need to consider in today's disruptive world. It can be the differentiator that enables us to show not only our visibility and our talents, but also our personal values. In Brand You, David and Sylvana offer a pragmatic and effective roadmap to help everyone become more aware of what developing your personal brand can do for you and what you need to do to make it happen. It's very readable and is highly recommended; to start developing your ‘Brand You' today!” Dave Millner, Founder and Consulting Partner, HR Curator Ltd “Brand You helps to join the dots between who you are and what you do...essential reading to help you find your purpose in your career.” Jo Minns, Former HR Director at Coutts and Executive Coach & Consultant "Authentic Leadership is vital for success in business. Brand You carefully guides you through exercises to truly understand your authentic self and present it positively to the world." Shlomo Ben Hur, Professor of Leadership & Organisational behaviour, MD Business School, Lausanne, Switzerland “This book is for everyone who is looking for a practical How-to guide for defining your personal core and translating this into a convincing narrative of your professional self. It is so timely because of the challenges of self-reinvention that so many people have been embarking on in the course of the ‘Great Resignation'. And its practicality is so striking with guiding questions being asked, examples being given, and hands-on tools being provided step-by-step along this inspiring journey. A must read!” Stephan Strauss, CEO, advisor, mentor, entrepreneur “As an entrepreneur leading an impact-driven startup, Brand You by David and Sylvana is the book that will elevate your journey to new heights. It's a game-changer for standing out in today's competitive landscape. By uncovering your purpose, vision, and unique talents, you'll create an authentic brand that resonates with your entrepreneurial spirit. Whether you're just starting out or looking to make a greater impact, "Brand You" is your compass to success. Take control of your personal brand and leave a lasting mark in the world of entrepreneurship”. Aris Maroonian, Founder and CEO of Neology-carbon free energyTable of Contents1. Why develop your Brand?2. How do Brands Work? Section 1 – Creating your Personal Brand3. Your Personal Brand4. Discovering your personal Brand5. Your Purpose6. Understanding your mission 7. Your Values8. Your Talents9. Using Archetypes to develop your Brand Section 2 – Presenting your Brand10. Explaining what you do 11. Storytelling12. Presence 13. Building your Brand Offline14. Building your Brand Online15. Aligning your CV and Covering Letter with your brand 16. Staying Focused

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Book SynopsisThese days, most companies find themselves having to tender or bid for new contracts and clients. It's now part of the business landscape - companies simply have to be good at tendering and pitching if they are going to have any chance of getting new business and clients. This book, written by one of the leading consultants and trainers in competitive business tendering, provides the key principles for winning bids, tenders, and proposals. Savvy and practical, the principles are based on the author's extensive consulting experience with large and small companies, helping them to win big-ticket, "must-win" contracts (with a success rate of 86%!). These essential principles apply to any company, in all sectors, which are seeking to improve their new-business win rate.

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Book SynopsisJo Owen is a best-selling and multi-award-winning leadership author, keynote speaker and social entrepreneur. He is a founder of eight charities, including Teach First. His books The Mindset of Success, Myths of Leadership and The Leadership Skills Handbook also published by Kogan Page, have been translated into eight different languages. Jo Owen is the first person to win the Chartered Institute of Management Gold Award four times for four of his books. He is based in London UK.

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Book Synopsis Richard  Wolfe set up Email Handyman in 2008 to help people deal more effectively with their daily deluge of email. They offer in-house and online workshops for individuals and companies in 7 languages and over 10 countries worldwide. Richard is fascinated with how we create technology to increase our productivity and then often seem to achieve the opposite. Richard has a passion for finding easy ways to make technology work for us rather than against us. After business school and many years in the Internet industry, Richard decided to dedicate himself to helping people use one of the most ubiquitous technologies around today: Email.Table of ContentsIntroduction: The Benefits of Speedmailing Benefits of Speedmailing How to Master your Inbox Tips & Tricks 5 Processing Steps Step 1: Turn off pop-up email notifications. Step 2: Process your inbox just a couple of times a day. Step 3: Empty your inbox each time. Step 4: Sort emails into 4 action-related folders. Step 5: File all emails that no longer need your attention in a single folder. The Ground Rules of Speedmailing The 3 Golden Rules 1. One email at a time – think quick and use shortcuts. 2. Follow the 2-minute rule. 3. Review all folders once a week. Lifesaver rule: The Back-from-Holiday Crunch Search: A Speedmailer’s best friend Kick off your search with Ctrl+E (or Ctrl+F) The Spacebar is your biggest search friend Too many and the minus trick Too few and the blue line Turn on conversation view The Dos and Don’ts of Speedmailing When Receiving Email When Sending Email When Replying to Email Inbox Management Tips

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Book SynopsisJames McGrath worked as an accountant and senior manager in industry, local government and as a self-employed management consultant before becoming Course Director for the MA in Education and Professional Development at the City of Birmingham University. He is also co-author of The Little Book of Big Management Theories and author of The Little Book of Big Management Questions and The Little Book of Big Decision Models.Trade Review‘Pure nectar - a distillation of management with passion. Not only a book for Management but should be required reading for any sales executive’. Dr Paul Mycock, Principle Consultant, Ampercom LtdTable of ContentsAbout the authorAcknowledgementsIntroductionHow to get the most out of this book Section 1: Managing a Successful Business Introduction1 Peter Drucker on why customers are more important than profits 2 Jack Walsh on the need for a competitive advantage3 Marvin Bower on why more cohesion and less hierarchy is required in organisations4 Harold Geneen on why cash is king5 Andrew Carnegie on taking care of the pennies 6 Sam Walton on why you should ignore conventional wisdom 7 Jeff Bozos on two ways to expand your business 8 Phillip Kotler on creating markets9 Laurence J. Peter on why people rise to the level of their own incompetence 10 Warren Bennis on why failing organisations need leadership not more management Conclusion Section 2: Managing Yourself and Your CareerIntroduction 11 Theodore Levitt on making your career your business12 Henry Ford on pursuing your heart’s desire 13 Dale Carnegie on how people know you14 Henry Ford on self-confidence and self-doubt 15 Moly Sargent on investing in your greatest asset – you 16 Andrew Carnegie on why you can’t do it all yourself 17 Thomas Edison on why persistence not inspiration leads to success 18 Bill Watkins on why you should never ask management for their opinion 19 Andrew Carnegie on investing 100% of your energy in your career 20 Thomas Edison on saving timeConclusion Section 3: Managing People and TeamsIntroduction 21 Charles Handy on what management should be about 22 Peter Drucker and the manager’s job in thirteen words 23 Peter Drucker on learning to work with what you’ve got 24 Robert Townsend on how to keep the organisation lean, fit and keen 25 Warren Buffet on why integrity trumps intelligence and energy when appointing staff 26 Marcus Buckingham on managers and the golden rule27 Theodore Roosevelt on why you should not micro manage staff 28 Dee Hock on why you should keep it simple (KISS)29 Alfred P. Sloan on why the value of management by exception 30 Jack Welch on the three essential measures in any business31 Ron Dennis on supporting the weakest link 32 Zig Ziglar on why you should invest in staff training Conclusion Section 4: Leadership Introduction33 Warren Bennis on the making of a leader34 Howard D. Schultz on why leaders must provide followers with meaning and purpose35 Peter Drucker on why results make leaders36 Warren Bennis on why leaders must walk the talk37 Edward Deming on building credibility with followers 38 Henry Minzberg on why leadership is management practiced well39 S K. Chakraborty on the source of organisational values40 Claude I. Taylor on vision building41 Doris Kearns Goodwin on why leaders need people to disagree with them. 42 John Quincy Adams on how you know you are a leaderConclusion Section 5: MotivationIntroduction 43 Robert Frost on disenchantment in the workplace44 Ken and Scott Blanchard on explaining to people why their work is important 45 Fredrick Herzberg on the sources of motivation46 Tom Peters on self-motivation47 General George Patton on motivation through delegation48 John Wooden on why you need to show you careConclusion Section 6: Decision MakingIntroduction 49 Robert Townsend on keeping decision making

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Book SynopsisEfficiently and effectively assess employees performance. Are your employees meeting their goals? Is their work improving over time? Understanding where your employees are succeeding—and falling short—is a pivotal part of ensuring you have the right talent to meet organizational objectives. In order to work with your people and effectively monitor their progress, you need a system in place. The HBR Guide to Performance Management provides a new multi-step, cyclical process to help you keep track of your employees' work, identify where they need to improve, and ensure they're growing with the organization. You'll learn to: Set clear employee goals that align with company objectives Monitor progress and check in regularly Close performance gaps Understand when to use performance analytics Create opportunities for growth, tailored to the individual Overcome and avoid burnout on your team Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

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Book SynopsisAs a follow-up to the bestseller Visual Thinking and the second book Visual Doing, the author is releasing two workbooks. These books are great tools to help you kick-start your visual journey and gain the confidence to produce amazing, compelling drawings. The books are crammed with tons of visual exercises, ranging from tracing illustrations to drawing hacks. It will inspire you to design and share your own icons! The Visual Doing Workbook: Create clear and compelling layouts; focusses on flipcharts and larger, more complex drawings and how to tie together their different elements. It will show you how to grab people’s attention and make your ideas stand out by framing your canvas or making sure it has an eye-catching title.

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Book SynopsisThe Real Deal Seth Godin, New York Times bestselling author of LinchpinI''d rather hire someone who has studied [Peters''] writings than someone who has an MBA Matthew Kelly, CEO of Floyd Consulting and New York Times bestselling author of The Dream ManagerThe Excellence Dividend is a critical work from one of today''s leading visionaries in business. Winner of the Thinkers50 Lifetime Achievement Award and the CEO Reads Lifetime Contribution to the Business Book Industry Award, Tom Peters is one of the world''s most revered management gurus and global business thinkers.For decades, he has been preaching the gospel of putting people first, and in today''s rapidly changing business environment, this message is more important than ever. Studies show that fewer than one-third of employees feel engaged with their work and that half of all jobs are at risk due to technology. But Peters has a solution: aTrade ReviewWell-polished nuggets and anecdotes about how to build and maintain a culture of excellence. * Financial Times *Tom Peters is a unique and compelling voice of passion, enthusiasm, and insight into organizational and managerial life. The Excellence Dividend proves that his thoughts are as vital now as they ever were. -- Stuart Crainer, co-founder, Thinkers50Tom Peters continues to push our thinking and shape our practices. His passion for people, innovation and leadership - critical ingredients fueling a culture of excellence - is contagious. -- Marianne Lewis, Dean and Professor of Management, Cass Business SchoolI'd rather hire someone who has studied [Peters'] writings than someone who has an MBA. -- Matthew Kelly, CEO of Floyd Consulting and New York Times bestselling author of The Dream ManagerMakes me glad to be alive in 2018. -- Sally Helgesen, author of The Female Advantage and The Female Vision, co-author How Women RiseA bundle of beautiful dynamite. While I've been a CEO for 30 years, I still learned much worth knowing from The Excellence Dividend. You will too. -- John C. Bogle, founder, VanguardEver since the 1982 publication of In Search of Excellence, Tom Peters has shaped the way an entire generation of entrepreneurs looks at business. Now, thank goodness, he's back at it, applying his unquenchable passion for excellence to an utterly transformed world that needs his wisdom more than ever. -- Bo Burlingham, former Inc. editor and author of Small Giants and Finish BigWow jumps off every page of Tom Peters' book, The Excellence Dividend, delivering brilliant insights and imploring business leaders to change before it's too late. -- Cheryl Burgess, CEO of Blue Focus Marketing and author of The Social Employee

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Book SynopsisWhy is it that many women believe that working with other women is harder than working with men? A clue: it''s not because women actually are harder to work with.After decades of working to help women to succeed at work, Andie Kramer and Al Harris noticed the same thing over and over again: Women''s relationships with other women are causing conflict in the workplace and this is hindering careers across the board.Their research demonstrates that at the root of these clashes lie stereotypes, toxic assumptions and societal expectations about how women should behave. Through extensive research and hundreds of interviews, Andie and Al have identified the most fraught scenarios of women working for, working with, supervising, and collaborating with other women.It''s Not You, It''s the Workplace provides practical, immediately usable techniques that will allow women to develop strong networks that will foster their career success and organizati

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Book SynopsisDigital Body LanguageHow to Build Trust and Connection, No Matter the DistanceThe book we all read right now: the definitive guide to communicating and connecting wherever you are.Email replies that show up a week later. Video chats full of oops sorry no you go' and can you hear me?!' Ambiguous text-messages. Weird punctuation you can't make heads or tails of. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other?Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible or are they? In Digital Body Language, Erica Dhawan, a go-to thought leader on collaboration and a passionate communication junkie, combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In real life, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails.Digital Body Language will turn your daily misunderstandings into a set of collectively understood laws that foster connection, no matter the distance. Dhawan investigates a wide array of exchangesfrom large conferences and video meetings to daily emails, texts, IMs, and conference callsand offers insights and solutions to build trust and clarity to anyone in our ever changing world.We need Erica Dhawan's book more than ever. ?Sheryl Sandberg, COO of Facebook and founder of Lean InAn indispensable guide to a business world turned upside down by video calls, group texts, and remote work. ?Daniel H. Pink, bestselling author of Drive This book is a breakthrough that will be read for years to come ?Seth Godin, author of The PracticeTrade Review‘A profound look at how to foster inclusion and better leadership in our digital world. Digital Body Language makes a strong case for the importance of equality in all forums.’ —Billie Jean King, Founder, Billie Jean King Leadership Initiative ‘Non-verbal cues are vital to understanding each other. Now that so much communication happens online–and with the massive shift to distance learning and remote workplaces–we need Erica Dhawan’s book more than ever. In Digital Body Language, Erica shares tips and strategies for communicating effectively on chats, emails, and video calls, so everyone can successfully share and connect in the digital age.’ —Sheryl Sandberg, COO of Facebook and founder of Lean In and Option B ‘Digital Body Language is an indispensable guide to a business world turned upside down by video calls, group texts, and remote work. With Dhawan’s expert guidance, you’ll learn how to read and send the subtle cues that signal trust, competence, and authenticity. You’ll discover practical tips for using everything from exclamation points to emojis. Most of all, you’ll understand that that effective communication and collaboration begin with valuing others.’ —Daniel H. Pink, author of When, Drive, and To Sell Is Human “This book is a welcome and practical guide to the ways in which we need to rethink how we interpret on-screen and inbox behaviour. Developing a common digital body language will help everyone ― while also opening a path to better ways for all of us to relate to one another and create a sense of inclusion and belonging.” – Financial Times “Fascinating, helpful, and engaging … Dhawan offers this timely book on digital body language and creative ways to foster inclusion and belonging in digital communications in the workplace.” –Booklist

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Book Synopsis"A refreshing and enlightening new perspective on what it means to be powerful." - SUSAN CAIN, bestselling author of Quiet An eye-opening exploration of power and how we can harness it using performance techniques borrowed from actors. What if instead of worrying about getting more power, we focus on using the power we do have better? Stanford business professor Deborah Gruenfeld combines 25 years of social psychology research with personal experience to reveal the truth about power: that we all have more than we realise and what counts is what we do with it. Acting with Power shows anyone seeking greater professional and academic success what power is actually for, how to identify it within ourselves, and how to use it constructively using acting techniques. Some of us crave a bigger role, and many of us feel like imposters in our current ones. Acting with Power shows us how to be the best version of ourselves in any role, on any stage.Trade Review"Those of us who know Deb Gruenfeld have been dying to get our hands on this book, and it definitely does not disappoint. Acting with Power is an entertaining and uplifting read, filled with sharp insight, practical advice and a strong moral code. This book will change how you think about power and how you handle it - and will help you see the power you may not have known you have. -- Sheryl Sandberg, COO of Facebook, author of Lean In, and founder of LeanIn.Org and OptionB.OrgA smart, interesting, and timely book -- Daniel Gilbert, Professor of Psychology, Harvard University

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Book SynopsisA sweeping leadership framework to institute clear and intentional actions throughout your organization so that people of all racial backgrounds are empowered to lead, collaborate, and excel at work.The Diversity Gap is a fearless, groundbreaking guide to help leaders at every level shatter the barriers that are causing diversity efforts to fail.Combining real-world research with honest first-person experiences, racial justice facilitator Bethaney Wilkinson provides leaders a replicable structure to foster a diverse culture of belonging within your organization.With illuminating and challenging insights on every page, you will: Better understand today’s racial climate and its negative impact on your organization and team; Be equipped to shift your organizational culture from one that has good intentions for “diversity” to one that addresses systemic barriers to all employee

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Book SynopsisThis is the first title in the new "Global Business" series of books written by leading experts in the field of international business and management. The book aims to provide a practical understanding of the key concepts and issues involved in communicating in today's multi-cultural world. The author takes China as the prime example of the cultural barriers presented to non-Chinese businesspeople. By combining theory and practice, the book presents insights and techniques in inter-cultural communication. How does our language reflect our thoughts? What is the relationship between our culture and communication? How can we overcome cross-cultural boundaries and communicate effectively both in interpersonal or business settings? AUTHOR: Dr. Catherine Hua Xiang is an established author and applied linguist. She is Head of East Asian Languages at LSE, Programme Director of LSE's BSc International Relations and Chinese course, as well as UK Director of LSE Confucius Institute for Business London. She is also a consultant to companies wishing to engage with China.

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Book SynopsisPerformance management is changing. Adapt your approach along with it.For decades, performance management has been seen as an annual chore by managers and HR departments alike. But this process is changing, and there are ways to make it more effective at all levels of your organization.If you read nothing else on performance management in your organization, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you make your process more adaptable, conduct better feedback conversations, and encourage the growth of your employees.This book will inspire you to: Learn where current performance management processes are falling short Overcome organizational bias to evaluate performance fairly Sculpt employees' jobs to meet their skill sets and interests Boost collaboration by aligning goals across functions Use people analytics ethically and transparently Help your people identify and use their strengths This collection of articles includes "The Performance Management Revolution," by Peter Cappelli and Anna Tavis; "Reinventing Performance Management," by Marcus Buckingham and Ashley Goodall; "Getting 360-Degree Feedback Right," by Maury A. Peiperl; "The Set-Up-to-Fail Syndrome," by Jean-François Manzoni and Jean-Louis Barsoux; "Job Sculpting: The Art of Retaining Your Best People," by Timothy Butler and James Waldroop; "Performance Management Shouldn't Kill Collaboration," by Heidi K. Gardner and Ivan Matviak; "The Happy Tracked Employee," by Ben Waber; "Don't Let Metrics Undermine Your Business," by Michael Harris and Bill Tayler; "Numbers Take Us Only So Far," by Maxine Williams; "Managers Can't Do It All," by Diane Gherson and Lynda Gratton; and "Creating Sustainable Performance," by Gretchen Spreitzer and Christine Porath.HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.

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Book SynopsisIf you’re a fundraiser or social entrepreneur keen to secure large gift for any kind of social cause you need to be able to ask the right people for the right money in the right way. But how do you do that?In this ground-breaking book, global experts Bernard Ross and Clare Segal share their approach - used by major fundraising organisations from UNHCR in the Middle East to MSF in the US and from UK’s Oxford University to MEF Museum in Argentina – which has been used to secure gifts up to $110m in a single ask.Whether you’re an experienced fundraiser looking for new ideas, a newbie keen to get to the right approach fast, or a board member anxious to help out, you’ll find the answers you’re looking for inside. The book also has a special social bonus - every copy you buy will result in a donation to the WHO foundation to pay for a Covid 19 vaccine in a developing nation. “One reasonably useful book = one life-saving vaccine.”Trade ReviewNo fundraiser's office should be without this bookI would buy any book by Bernard Ross AND when he co-authors one with the outstanding Clare Segal, I would ensure that I don’t miss it! This amazing duo’s latest book, Making the Ask, does not disappoint.I have been reading up on behavioural science to improve fundraising success for a few years and have had some wins just based on following basic principles. This book was therefore timely and will become an essential read for anyone wanting to maximise income to their non-profits. Although a serious subject and critical to any fundraiser, Ross and Segal’s book is peppered with their inherent humour, making it a fun but vital read. * Amazon *Practical and modern guide to fundraisingMaking the Ask is an excellent update on Ross & Segal's previous work 'The Influential Fundraiser'. It now incorporates the latest learnings from decision science, advancing the already useful psychological and sociological tools from their previous work. The book is a deeply practical and reflective guide for any individual whose job it is to inspire others to change the world through donating money. * Amazon *Table of ContentsAcknowledgements Usual thanks Dedication Preface Background on how the model was developed Several examples anecdotes where the approach has worked Some of the science background and name check Introduction/overviewThis section outlines the key organising principle/model- the 5Ps and how they are interconnected: Passion: how to get yourself, and your donor, into the right mindset to seek and secure support Proposal: how to shape and organise a complex story into one that is salient and simple Preparation: all the key issues you need to consider before you make the call, type the email, prepare the proposalPersuasion: how to handle the interaction with a prospect- a range of psychological techniques to manage the conversationPersistence: you rarely succeed in your first approach- this element explores how to deal with challengesChapter 1: Passion Creating a personal anchor for you and the supporter: getting yourself into a success mindset and your prospects into a [philanthropic mindset Understanding hygiene and motivation factors; understanding Hertzberg-inspired safety and motivation factors Creating your Personal Brand: establishing how you want to come across in the situation- behaviors, appearance, style Chapter 2: Proposal: Organising complex messages: the =mc story framework using key psychological drivers: +/- outcomes and future/present Creating Powerful Propositions: how to chunk your overall need into propositions related to the needs and interests of a prospect Mr Ockham’s Shaving kit: how to ensure you have made your proposition super simple- a key to success Chapter 3: Preparation You can’t always get what you want: dividing up the outcome you want into a LIM-it: Like, Intend and Must. (A range of acceptable outcomes.) Taking the prospect on a journey- how to shape the steps for the prospect towards a positive outcome beyond a successful gift Think Feel Do: at every step you should consider three ?: what info do I want the prospect to know, how do I want them to feel, what do I want them to do? Chapter 4: Persuasion Building rapport: how to build engagement with people who are not like you- the importance of mirror neurons How do people think they decide v how do people actually decide?: System 1 vs system 2 including key unconscious biases VAK: the importance of adapting your language and communication style to match that of the prospect Chapter 5: Persistence The 9 Nos: when ‘no’ doesn’t really mean ‘No, but means ‘ask me a better question... ‘and the importance of Killer Questions Be Resourceful: techniques to recover form challenges call on your Mental Mentors, or adopt a new Perceptual position Learn from the Past: the importance of after action review- answering the three key learning questions Glossary: explanation of key terms and phrases commonly usedFurther Reading: related books and resources to exploreAbout the Authors: some background info and credibility buildingThe book will offer access to a range of complementary bonus material. This will be accessible on-lineHow to be an effective Volunteer Board FundraiserSome specific hints on how to improve the effectiveness of volunteer fundraisersWriting a Case for SupportA more detailed explanation of the =mc Case for Support StructureDeveloping a supporter journeyHow to move a prospect along the stages of the 5P model

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Book SynopsisTrade ReviewThis is an eye-opening book that will reveal the action-based approach to design thinking, the series of inaccurate assumptions made in most business thinking, and how to become better at recognizing and strategizing around opportunities that exist within not only our core business, but other avenues as well. 800-CEO-Read [This] book is rich with information on each tool, taking you through the elements clearly and crisply. If design thinking intrigues you, this would be a good place to start. -- Harvey Schachter Globe & Mail Anyone wishing to get up to speed on design thinking by actually test-driving the methodology on their own will find great value in this tutorial-in-a-book -- Matthew May AMEX OPEN Forum A fine survey of a hot business trend... Highly recommended. The Midwest Book Review

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Book SynopsisHow do I start a business on a budget?How do I find my first 100 customers and make my first 100k?How do I build a network and get my business noticed? Whether you want to transform a fledgling side-hustle into a full-time endeavour or simply have an idea that's keeping you up at night, this is the ultimate blueprint for building your own business. With no network, no capital and no previous experience, Nafisa built her business from scratch and has helped hundreds of founders to do the same. Now, she wants to share her honest, game-changing advice. From how to nail sales and branding to understanding how to build a network, Nafisa lifts the lid on business culture and questions everything you think you know about the business world.Trade Review‘Nafisa is a brilliant, incisive entrepreneur and How to Make Money is the handbook for anyone with a business idea and belief. Think of it as the best short cut you could ever take’ELLA DOLPHIN, CEO of STYLIST ‘Straight-talking but highly emotive, How To Make Money provides superbly tangible insights into laying the foundations for your own brand playbook, via ideas that bust through the bravado and bluster of standard business talk’KATIE BARON, author of FASHION AND MUSIC ‘Nafisa Bakkar saw a gap in the market for a website that curated modest fashion for Muslim women. She had £50, no experience and no network. Her business, Amaliah, is now pushing a seven-figure turnover. How to Make Money is Bakkar’s no-nonsense guide to all the steps it took, and the moments she nearly quit, with anecdotes from entrepreneurs such as Mohammed Khalid, who had an idea for a halal chicken shop, opened Chicken Cottage by the Brick Lane mosque, and now has 140 outlets – an underappreciated British success story’THE TELEGRAPH, Best Self-Help Books of 2023

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Book SynopsisTable of ContentsChapter 1: Understanding the Rules of Etiquette 1. Etiquette lessons from history 2. The basis of etiquette today Chapter 2: Creating a Powerful First Impression 1. Dressing to make a good impression 2. Introducing yourself and others 3. Shaking hands 4. Interviewing basics Chapter 3: Maintaining Business Relationships 1. Conflict resolution 2. Personal workspace 3. Office romances 4. Business travel 5. Other potential conflict situations Chapter 4: Communication Etiquette 1. Communication etiquette 2. Face-to-face etiquette 3. Telephone etiquette 4. Writing etiquette 5. Email etiquette 6. Web page etiquette 7. Public speaking etiquette Chapter 5: Basic Digital Etiquette 1. Telephone etiquette 2. Email etiquette 3. Webpage etiquette 4. Etiquette for other digital options Chapter 6: Basic Business Dining Etiquette 1. Basic dining behavior 2. Basic table settings 3. Basic table manners 4. Host etiquette 5. Guest etiquette Chapter 7: Special Dining Events 1. Invitations 2. Formal dining 3. Business banquets 4. Casual dining Chapter 8: Successful Meetings 1. Before the meeting 2. During and after the meeting 3. Being a productive participant 4. Distance meetings 5. Parliamentary procedure Chapter 9: Cross-Cultural Etiquette 1. Preparing for your trip 2. Greeting people 3. Establishing relationships 4. Eating and gift giving 5. Considering gender issues

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Book SynopsisAl Pittampalli founded The Modern Meeting Company, a group that helps organizations transform meetings, make decisions, and coordinate complex teams. As an IT advisor at Ernst & Young LLP, Pittampalli witnessed the meeting problem firsthand at Fortune 500 companies all across the country. Now, Al is part of a new generation that brings fresh eyes to stuck business systems. He speaks, and blogs on making revolutionary change happen.

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Book SynopsisWhat does power sound like? Loud? Brash? Masculine? Here''s the truth: if you''re a woman, a person of colour, an immigrant or queer, there''s often dissonance between how you speak and how we think powerful people sound, i.e. the wealthy white men who have historically set the standard.In this witty and warm guide, speech expert Samara Bay, who has worked with the likes of Gal Gadot, Penélope Cruz and Terry Crews, as well as global leaders in business and politics, offers a new approach to asserting your power in all areas of life.Permission to Speak is packed with expert tips and easy-to-follow exercises, demonstrating that you don''t have to speak like the status quo to be taken seriously.Trade ReviewNo-one knows more about voice than Samara Bay. This is a brilliant user-friendly guide to speaking up. I love it. -- Viv Groskop, author of How to Own the RoomInfinitely practical and full of golden nuggets of insight you can take away and use immediately. It's a gem of a book. -- Caroline Goyder, author of GravitasA totally beguiling and richly informative primer for anyone who struggles to say what they think out loud. -- Soraya Chemaly, author of Rage Becomes Her: The Power of Women's AngerI love this book - funny, surprising, stirring, and so important! What a beautiful accomplishment and gift to put into the world. -- Rachel McAdams

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Book SynopsisLearn the essentials of business, finance, and company management with this unique graphic guide from DK! If you''re perplexed by profit margins, confused by cash flow, or baffled by balance sheets, all your questions and many more are answered in this indispensable business book. Get to grips with how companies work, from research and development, to sales and marketing, and production and distribution.Eye-catching visual aids give a helpful representation of each and every aspect of business, while complex subjects are broken down into concise explanations, expressed in easy-to-understand language. Crammed with essential terms and key concepts, How Business Works is perfect for anyone looking to take their business to the next level, or those learning the ropes from the ground to the top.Within this one-stop guide you will find:-Hundreds of colourful images and engaging graphics.-Demystifying explanations of complex theories

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Book SynopsisMike is a professional speaker and facilitator working with business people at all levels.  He is an author, a blogger and, he likes to believe, a thinker.  Mike's job is to speak so people listen. The book is based on Mike's experience in political debate, international consultancy, team leadership, business development, training, volunteering and committee work, and professional speaking.Trade Review'Great communication is at the heart of all business; Mike’s approach makes this accessible to everyone.' Mike Ames, founder of Flair Business Growth Consultancy Table of Contents Part 1 The way we speak Chapter 1 Thinking about speaking Chapter 2 Getting started Part 2 The four steps Chapter 3 Get something to say Chapter 4 Get attention Chapter 5 Get your message across Chapter 6 Get results Part 3 The four situations Chapter 7 Focus on conversations Chapter 8 Focus on complicated conversations Chapter 9 Focus on meetings Chapter 10 Focus on public speaking Part 4 Final insights Chapter 11 The 25 core concepts of How to Speak so People Listen Closing words Who else needs to speak so people listen? Mike can speak so your audience listens Also by Mike Clayton Learn more Index

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Book SynopsisA self-employed graphic designer from Northern Ireland, David Airey writes three of the most popular graphic design blogs on the Internet: www.davidairey.com, www.logodesignlove.com, and www.identitydesigned.com. David's blogs have attracted hundreds of thousands of loyal fans who read and are inspired by his writing every day. Airey is also the author of the popular book, Logo Design Love.Table of ContentsChapter One: Design as a Career What makes a good designer? On selling (the importance of sales) Ongoing education What design schools lack Self-teaching (never-ending) Finding your niche (we don't need another generalist) Working as an independent designer Sub-contractor Freelancer Working as an employee (team dynamics, limitations) Working as an employer (less design, more managing) Chapter Two: Starting-out Experience required (more helps, but its possible with little) Planning (creating a modern business plan) Home office vs rented workspace Choosing your brand name Designing your brand identity Launching your online presence Marketing tips and finding new clients Ethics in design Chapter Three: Pricing When to say no (be selective) Talk about money early The importance of clarifying expectations Knowing what to charge Handling payment Avoiding project creep How and when to raise your rates (and why it benefits your clients) On discounting (not for new clients, but for old clients) Alternatives Pro bono Collaboration and outsourcing Chapter Four: Communicating with your Clients You're the designer (the client isn't) Discover the problem (don't assume there is one) Highlight the importance of strategy Beware requests for spec Avoid the big reveal by involving the client throughout Design by committee is unavoidable The importance of showing your design in context Common presentation mistakes Chapter Five: Legalities Terms and conditions Why working without a contract costs thousands (Clemente case study) What to include in your contract Intellectual property Chapter Six: Before I Go Be proud of your skills Useful business tips Useful books

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Book Synopsis''An inspiring guide to developing your personal brand, achieving your career goals and shaping the future of work'' Red''Everything every career woman needs to know and yet is rarely shared so honestly'' Anya Hindmarch''Refreshingly relevant and practical'' Roksanda IlincicWomen have made great advances in the workplace, but despite that - and the overwhelming amount of career advice out there - the same issues continue to arise: how to succeed in a man''s world, how to combine a career with a family, how to be authentic and fit in, and whether it is even possible to achieve a work-life balance while chasing career goals.Unfortunately, much of the advice women are offered is badly out of date and lacking in ''cut-to-the-chase'' strategies that really tally with their experience of the workplace now. What''s more, the advice often tends to be defensive, focused on overcoming obstacles rather than drawing upon strengTrade ReviewThis is a kind book. Everything every career woman needs to know and yet is rarely shared so honestly * Anya Hindmarch *A fiercely feminine guide to power dressing * Daily Mail *A refreshingly relevant and practical perspective on the importance of prioritising female empowerment through self-expression * Roksanda Ilincic *An inspiring guide to developing your personal brand, achieving your career goals and shaping the future of work * Red *

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Book SynopsisOver thirty different examples of situations and ideas to show you how you can change your approach and change your life . . .Looking to nail an INTERVIEW? Want to make a better first impression on a DATE? Trying to make your MONEY go further? Bet you never thought being a bit more PSYCHOPATH could be the answer.Time to grab that bullsh*t by the horns!Dr KEVIN DUTTON studies psychopaths and his latest subject is SAS hero ANDY MCNAB. Andy's a bit different, he's a GOOD PSYCHOPATH. He can control qualities like decisiveness, ruthlessness and fearlessness to get the BEST out of himself and life. Together, this unlikely duo has established what they call the SEVEN DEADLY WINS, the good psychopathic quirks that can help make you more SUCCESSFUL. And now it's time to put their theories to the test.SORTED! THE GOOD PSYCHOPATH'S GUIDE TO BOSSING YOUR LIFE offers a new approach to the everyday to help you get more out of life than it gets out of you.

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Book SynopsisAbandon the networking-for-networking''s-sake mentality in favor of a more powerful and effective approach to creating and enhancing connections. STOP NETWORKING. Seriously, stop doing it. Now. It is time to ditch the old networking-for networking''s-sake mentality in favor of a more powerful and effective approach to creating and enhancing connections. In Superconnector, Scott Gerber and Ryan Paugh reveal a new category of professionals born out of the social media era: highly valuable community-builders who make things happen through their keen understanding and utilization of social capital. Superconnectors understand the power of relationship-building, problem-solve by connecting the dots at high levels, and purposefully cause different worlds and communities to interact with the intention of creating mutual value. How can you become a Superconnector? Gerber and Paugh share instructive anecdotes from a who''s who roster of high achievers, revealing how to systematically manage a professional community and maximize its value. Of utmost importance is practicing Habitual Generosity, acting on the knowledge that your greatest returns come when you least expect them, and that by putting others'' needs first the good karma will flow back to you tenfold. Gerber and Paugh also explore winning strategies such as The Art of Selectivity, a well-honed ability to define which relationships matter most for you and decide how you will maintain them over time. Full of helpful advice on how to communicate with anyone about anything, Google-proof your reputation, and much more, Superconnector is a must-read for those seeking personal and business success.

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Book SynopsisThe second edition of Managing Public Relations introduces students to the key concepts and practices involved in the day-to-day running of a PR operation, whether it is a company department, an independent agency, or any organized group focused on PR. The book's unique approach places the PR function within the broader context of an organization, equipping students with the essential business knowledge, perspective, and skills needed when starting out in their careers. This second edition has been fully updated throughout and includes: Current examples and testimonials from across the globe, as well as updated Executive Viewpoints Expanded content on strategic planning, budgeting, and financial statements Detailed commentary on topics relevant to the modern workplace, including remote management Consideration of diversity, inclusion, equity, and access within PR Additional content on the use of analytics and measuring return on inTable of ContentsBiographies for Authors of Chapters’ "Executive Viewpoints", Introduction, 1. Leadership and management in public relations: Two sides of the same coin, 2. Team management, 3. Professionalism, ethics, and law: The good person representing organizations well, 4. Distinctions between agency and nonagency operations, 5. Operations tools I: Strategic plans and financial matters, 6. Operations tools II: Performance measurement, performance reviews, and human resources management, 7. Decision-making in tune with the organizational strategic plan, 8. Client-centered communication, 9. Business-development principles, 10. Requests for proposals and new-business pitches, 11. Personal career-planning approaches, Appendix A: Template for strategic plans with definitions and examples, Appendix B: Scripts for different types of new-business calls, Appendix C: Observations about agency and nonagency writing exams, Index

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Book SynopsisSoft Skills for the Professional Services Industry Auditors, accountants, lawyers, consultants, and other highly educated and trained professionals frequently hold impressive credentials and offer clients specialized expertise in complex areas. At the same time, these professionals understandably focus on the analytical and technical components of their jobs, sometimes to the point of excluding or ignoring important soft skills critical to the success of their careers and practices. In Soft Skills for the Professional Services Industry: Principles, Tasks, and Tools for Success, veteran auditor and entrepreneur Andreas Creutzmann delivers an essential discussion of often overlooked professional competencies that can mean the difference between career, engagement, and business success or failure. In the book, you'll find accessible guidance on critical soft skills that can make a difference between fulfilment and success and failure on a professional and personal level. You'll learn to handle the blending of home and the home office, how to effectively manage staff, how to market yourself and your firm, practical strategies for client and colleague communication, and how to find happiness in your day-to-day work. Each chapter stands alone and can be read in any order. They provide professionals with invaluable skills for navigating the modernand digitalreality of work, showing you how to combine your professional education with the latest research and common sense on everything from client management to firm marketing. Soft Skills for the Professional Services Industry uses the field of auditing as a template and guide, but it is highly relevant to all skilled professionals including lawyers, consultants, medical professionals, and others. The book is a must-read for any knowledge worker trying to add to their toolbox of practical skills. Critical guidance for practicing professionals on how to build often overlooked soft skills Most highly educated and trained professionals aren't lacking in analytical or technical skills. Lawyers know the law, accountants understand double entry bookkeeping, and doctors know anatomy. However, many of us are less familiar with often overlookedand equally essentialsoft skills: client management, communication, staff and employee management, and others. In Soft Skills for the Professional Services Industry, accomplished auditor, entrepreneur, and consultant Andreas Creutzmann walks you through how to build critical competencies, from self-marketing to balancing work and life when your office is in your house. The book is made up of numerous, self-contained chapters that can be read in any order, and it demonstrates how to navigate increasingly digital and insistent professional demands on your time, effectively manage client and colleague relationships, and sell new clients on the services your firm offers. An essential roadmap to achieving personal and career success, Soft Skills for the Professional Services Industry is an indispensable resource for lawyers, doctors, accountants, auditors, and any other extensively skilled professional. It offers practical tools in functional areas that are frequently neglected in formal professional training.Table of ContentsForeword xi Preface xiii Acknowledgments xvii Introduction: Professionals in a Digital World 1 Part I: Principles of Successful Professionals 7 Chapter 1: Self- Responsibility 9 Chapter 2: Result Orientation 21 Chapter 3: Focus 33 Chapter 4: Leverage Strengths 43 Chapter 5: Think Positively 53 Chapter 6: Action Orientation 67 Part II: Tasks 77 Chapter 7: Marketing 79 Chapter 8: Setting Goals 111 Chapter 9: Planning and Organizing 123 Chapter 10: Decision Making 129 Chapter 11: Developing and Promoting People 139 Chapter 12: Control 149 Part III: Tools 155 Chapter 13: Self- Management 157 Chapter 14: Mental Training 175 Chapter 15: Rhetoric 193 Chapter 16: Effective Communication Tools 217 Chapter 17: Work- Life- Balanced- Scorecard 227 Conclusion: Outlook into the Future 239 About the Author 243 Bibliography 245 Index 249

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Book SynopsisThe fourth edition of Applied Organizational Communication provides a current, in-depth analysis of the theories and practices critical to understanding organizational communication concepts in a global environment.This new edition has been thoroughly updated and revised to reflect the most current organizational communication theory and research, and includes new information on the use of technology, incorporated throughout. Additional features of this text include: Extensive real-life examples that establish links between organizational communication and perceptions, theory, networks, and symbolic behaviour. Theory-based consulting approaches that enhance abilities to link issues with actions. Grounding in transactional communication and advanced systems approaches. Macro and micro analyses of key topics and issues. As an accessible and practical examination of organizational communication,Trade Review"Harris…does a good job in summarizing the field and its literature." —PR Update"The author astutely blends research from academic journal articles and monographs with the admonishments of how-to books, articles from trade magazines, and stories from the daily newspapers, so that we lose the sense of priority among the sources. This creative integration of academic research reports what the popular press contributes to our organizational behavioral knowledge base." —Contemporary Psychology"Thomas E. Harris, in Applied Organizational Communication, earnestly addresses this question by describing organizational communication as a diverse cultural process that is subject to change. He offers what appears to be an upper level undergraduate textbook that is wide-ranging, concrete…Harris accomplishes what he sets out to do. Students, scholars, and practitioners can tap into his resourceful text to begin their immersion into the realm of organizational communication study." —American Communication JournalTable of Contents1. Adopting a Perspective 2. Perception and Paradigms 3. Understanding Organizations: An Overview of Management and Organizational Perspectives 4. Verbal Communication 5.Nonverbal Communication 6. Networks and Channels 7. Symbolic Behavior 8. Listening 9. Effective Interpersonal Communication in Organizations 10. Small Group and Team Communication 11. Effective Leadership in Organizations

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Book SynopsisPatrick Fagan is a behavioural science consultant, university lecturer and Sunday Times bestselling author. He now runs his several data science and behavioural science-focused businesses.Table of ContentsAbout the Author Thanks and Acknowledgements Contents LET’S GET READ AN INTRODUCTION THE SCIENCE OF COMMUNICATION THE BRAIN FIRST: INVITE ATTENTION PRIMAL AFFECTIVE SELF-RELEVANT SURPRISING SECOND: IGNITE THINKING MYSTERY EASE NARRATIVE THIRD: INCITE ACTION MEMORY AUTOPILOT PRIMING PUTTING IT TO USE YOUR KIT FOR CRAFTING THE PERFECT COMMUNICATION PROMOTIONS THE PSYCH OF LIKE DIRECT MAIL IN THE OFFICE TEST, TEST, TEST CONCLUSION Notes

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Book SynopsisBrent Coker is an internet consumer psychologist who specializes in Viral Marketing. He is an academic, entrepreneur, magazine columnist, public speaker, commentator in the media, and expert witness called in by the federal courts of Australia for questions about Internet business. Dr Coker's research has appeared extensively in the media, ranging from the New York Times through to Scientific American (e.g., http://bit.ly/1rTQTMh). His research has appeared on National TV networks including CNN, Fox, and CBS, and he is regularly called upon to give expert opinion on radio, TV, and in print.Table of ContentsIntroduction Going viral A different mindset 1. The Power of Share Why sex doesn’t sell When social status causes viral sharing It’s not about controversy The most shared image of all time An app gone viral Action plan for viral sharing 2. Self-enhancement How a frustrating puzzle became the biggest selling toy in history Our natural tendency to criticise others Are your friends trying to make you jealous? Why gothics wear black Board shorts and the environment People self-enhance in different ways Action plan for Self-enhancement 3. Emotion Trevor’s flower shop Emotions and sharing Why a smile from a stranger makes us feel good A dramatic surprise on a quiet square Where words fail, music speaks Memories, music, and emotion Dumb ways to die The power of mixed emotions Karma is feeling Changing behaviour using emotions Action plan for using emotion 4. Anticipation Why anticipation makes people share Fight or flight Why people can’t help looking at blood and guts The magic three: humour, awe, and thrills Action plan for anticipation 5. Affinity Jack’s motorcycle shop Affinity, and the art of building an iconic brand When annoying the neighbours is sharable Oh Boy! First kiss World’s toughest job Can gift giving cause sharing? Action Plan for Affinity 6. Justice Fairness, Justice, and an Unfair advantage The little girls who showed the world Changing people’s beliefs Action plan for justice 7. HerdingJim’s meusli mystery and the power of scarcity How Ray Kroc got people to eat burgers Seeding Anti-Herders (and what makes cool ‘cool’ ?) Your opinions are not your own Action plan for herding 8. Groups The Dress Join the club Like a girl Action plan for groups initiated viral 9. Bump What’s wrong with video advertising The structure of BUMP How to include a brand Punchy bursts Hook, line and sinker Nonlinear time scenes Action plan for bump Conclusion

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Book SynopsisDr Sarah Wood (PhD) is Co-founder and Co-CEO of Unruly. Unruly is a social advertising company, bought by Rupert Murdoch/News Corporation in 2015 for 114million. Sarah was critical in brokering the deal with News Corporation. Since its inception in 2006, Unruly has worked with 90% of Advertising Top 100 Brands including work with Adidas, Dove, Evian and Renault. Sarah is an associate lecturer at University of Cambridge, teaching a Masters course since 2012. In collaboration with Cass Business School, Sarah's company Unruly hosts a pop up university offering free lectures by business leaders and academic tutors to inspire new entrepreneurs in Brick Lane, Shoreditch. As part of her former academic studies, Sarah has experience of writing and publishing a book on a niche history topic. Recent awards include Veuve Cliquot Business Woman of the Year, 2016, Forbes' Top 15 Woman to Watch, Red magazine Digital Woman of the Year and Computer Weekly's Most influTable of Contents Step 1 VISION: reset the rules Step 2 VALUES: make it matter Step 3 VELOCITY: invest in yourself Step 4 VOTES: invest in your team Step 5 VICTORIES: deliver brilliant results! Appendices 1 Checklist: the cheat sheet 2 Assignment: your Stepping up plan 3 The last word Index

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Book SynopsisEmma Sue Prince is a specialist in experiential learning and believes strongly that this methodology is key to developing life skills and soft skills as it is the only way to develop self-awareness, upon which all behavioural change is based. She runs Unimenta (www.unimenta.com) home of the 7 future skillsTable of Contents Introduction The world we are living in 1 Adaptability 2 Critical thinking 3 Empathy 4 Integrity 5 Optimism 6 Being proactive 7 Resilience The beginning Notes Index

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Book SynopsisTom Russell is Co-Founder and Director of The Facilitation Partnership (TFP) and Inky Thinking. He has 20 years' experience in a variety of large, well known, complex organisations. More recently he has been facilitating meetings across the globe, partnering with clients to achieve breakthrough results in their meetings in companies including Airbus, Mars and SAP.Trade Review“I like to focus on getting outcomes through high-quality conversations and diverse ways of working. This book has oodles of practical tips for everyone, no matter what their experience and role, and I’d commend it to anyone who knows that people make better decisions when they work well together.” Adriènne Kelbie – CEO, Office for Nuclear Regulation "Competitive Advantage is the holy grail of all companies today, but how do you achieve competitive advantage? One of the most effective and sustainable ways is through your people. If you can inspire, motivate and energise your people around the collective success of the organisation magic can happen. Using the principles described in this book you can meet and impact your employees, customers and investors and achieve competitive advantage and create a better future for your organisation. It all starts with making meetings deliver your desired outcomes. I have had the privilege of working with Tom Russell and many occasions in many different settings and I have seen first hand this transformation take place with the groups he has worked with. I highly recommend Tom's work and the ideas, principles and methodology Tom has shared in this remarkable book." David Ednie - President & CEO, SalesChannel International “This is a book that makes you question why and how you have meetings. It brings a new energy to a concept that has got stale in many organisations. If you take on board these tips, hints and advice I am sure that your meetings will drive better decisions, save time and be a far more fun experience!” Andy Rogers - Global HR Director, Sodexo Government ‘This book is a compelling and insightful resource to help you achieve more productive meetings and to give energy and momentum to the actions that follow – use it and enjoy the results! Monika Vikander-Hegarty - Vice President HR International & Global Talent, Teleflex “This book is a practical and visual treasure chest of great ideas on how to make meetings more effective. Tom has distilled the best of his graphic facilitation art with sound and accessible people, content and process advice on how to make any meeting more compelling.” Stephen Parker - Chief Human Resources Officer, A.T. Kearney, Inc. “Highly impactful & easily adopted practices that have been proven the world over by Tom & his colleagues. We all spend so much time in meetings, why not be the brave leader that helps your organisation meet much smarter?” Zelda Gray - Global VP People & Organisation (Retired), Mars Inc. ‘This work offers us a wonderful, graphically enhanced toolset in an energizing and motivational way, pleasantly describing and showing the power and impact of visual thinking to improve our meeting processes. I love how Tom Russell frames and paints it all together.’ Jan Bovelander, Business Developer & Owner of Bozz BV

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Book SynopsisDebra Stevens is the founder of Dramatic Training Solutions a specialist soft skills training company covering all aspects of communication, behaviour and leadership. Debra has over 25 years of experience working with large companies globally across 6 continents. She has trained 10's of thousands of people in soft skills and has worked with companies such as Coca-Cola, Royal Caribbean Cruise Lines, Royal Bank of Scotland, Pearson Education and Stena Ferries. Her style of training is always immersive, real and human and her coaching is compassionate and honest. She is passionate about helping people find authentic ways to connect with others, which she believes have always been important but will become, essential for survival in the new workplace.Trade Review'Don't be left behind, this book is a must-read!' Kosta Christofi, Head of Leadership and Management Development, Reed in PartnershipTable of Contents Part 1 We are not robots 1. We’re only human 2. The future of work 3. Are you a human robot? 4. Use your roadmap to stand out Part 2 5. Week one: Engage 6. Week two: Listen 7. Week three: Empathise 8. Week four: Collaborate 9. Week five: Inspire 10. Keep following the roadmap Index

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Book Synopsis Lyndsey Jones is an executive editor at the FT and has successfully overseen global transformation projects in the FT newsroom. She also advises other media companies on what it takes to deliver new working practices and editorial operations. Balvinder Singh Powar incubates start-ups, works in culture change for companies and has been a mediator to resolve workplace conflicts. He is an expert in building high performance teams, learning about what goes wrong and making it right. He is an award-winning professor at IE Business School in Madrid. He has a wide network on LinkedIn and some of his videos on YouTube have views of around 15,000.Trade Review "Here is the essential guide to how managers should adapt their businesses to the digital revolution. Written by a journalist who was the driving force behind the shift from print to digital in the Financial Times newsroom, the book offers many examples of how to change mindsets and work practices - and keep employees on board." Lionel Barber, Editor of the Financial Times 2005-2020 "Digital transformation is a daunting challenge. This wise, expert and supremely practical guide is an invaluable aid to navigating the nitty gritty of pushing digital change into the heart of your organisation. If you need to know where lean stops and agile starts, and how to craft a vision that truly heralds change this is the book for you. Highly recommended." Prof. Dr Lucy Kueng, Digital Transformation Expert, Senior Fellow Reuters Institute, Oxford University "This is an ideal guide for anyone working in an industry where change is the only constant. Drawing on the experiences and advice of those who've been there before, it takes the mystery out of transformation showing the way to success in a digital world." Liz Hannam, Head of News, ITV News Central "Going Digital is an essential survival kit in our journey of a constantly changing environment, giving the reader the inside and real view from champions behind the scenes sharing their tips on how to drive change at companies. It will become your bedside book." Berta Merelles, Senior Director at BTS Global Consultancy "This book frames and filters that bigger dataset helping to benchmark one's own experience with examples from peers who faced similar challenges. Its value lies there, providing an understanding on how they responded and what succeeded, helping to lay out your own tailored approaches to these relatable problems. Thisbook serves that practical purpose. It was a great read and I was pleased to find out how many of the experiences paralleled what I had also encountered these past 18 months. It felt immediately like a validation that my journey was not uncommon and that I could learn something of value to my aspirations through the anecdotes of others." James Murray, Co-founder and Chief Engineer at Offworld.ai Table of Contents1. Introduction: Start as you mean to go on 2. Challenges of change: Dealing with the dark side 3. Exercising the agility muscle 4. Humanity’s secret weapon 5. Robo-bosses and data magicians 6. The real power of diversity 7. Sudden impact: Black swans and cockroach unicorns

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Book Synopsis Prof. Kasia Jagodzinska serves as a Senior Adviser to the United Nations on matters concerning multiparty negotiations. Her repertoire of experience also includes working as a Professor at several universities in Switzerland, France, Italy and Poland. She is the Founder of Negotiation Booster and an International Consultant for the Schranner Negotiation Institute. She brings a wealth of international business experience from the EU, the US and the Middle East, which she combines with an academic career. Trade Review“Better than any other I've seen, this book identifies the psychological factors underlying each of the major stages of the negotiation process and describes how to harness them for success.” Robert Cialdini, Author of Influence and Pre-Suasion "All negotiation practitioners need to read this essential book by the talented and insightful Prof. Dr. Kasia Jagodzinska. She methodically outlines the critical steps from preparation to agreement through sustaining implementation. Most importantly, she highlights the emotional factors always present in any high-stakes negotiation. A must-read.” Gary Noesner Chief, FBI Crisis Negotiation Unit (retired) "Dr. Jagodzinska walks the negotiator through the entire process of high-impact negotiations and the many challenges that will arise during the complex process, starting with understanding yourself first. This book is an essential guide for any business negotiator." Lieutenant Jack Cambria, Instructor, Police Advisor, Corporate Trainer, NYPD Hostage Team Commander, USA “This book offers an excellent overview of the challenging process of negotiation and is a must-read for all those actively involved in business.” Jonathan Faust, CFO, Hewlett Packard Enterprise (HPE), USA “This is a fantastic brain teaser and compendium guiding you through the complete high-impact negotiation process. You might find insights which turn your long-standing practices upside-down… only to become an even better negotiator.” Anette Weber, Management Board Member and Group CFO, Bucherer AG, Switzerland “The book takes the reader through the negotiation process from start to finish and is filled with practical tools and approaches to help you become a winning negotiator. Beginners or negotiation experts, all will find concrete tips and advice ready for immediate use in this great guide.” Rene Koets, Partner, Head of Management Consulting, KPMG SwitzerlandTable of ContentsPart I: The Negotiation Mindset 1. Negotiation starts from within 2. Defining the negotiation mission statement 3. Setting the goal 4. Establishing the objective 5. Gathering the necessary information 6. Deciding the best approach for the negotiation 7. Negotiating virtually Part II: The Negotiation Process 8. Designing the right environment for the negotiation 9. Creating value in negotiations 10. Taking the lead in the negotiation 11. Opening the negotiation 12. Successfully executing the dealing phase 13. Closing the deal 14. Keeping the momentum after the negotiation

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Book Synopsis Stephen J. Andriole was the Director of the Cybernetics Technology Office of the Defense Advanced Research Projects Agency (DARPA).  He was the Chief Technology Officer and Senior Vice President of Safeguard Scientifics, Inc. and the Chief Technology Officer and Senior Vice President at Cigna Corporation.  He is an entrepreneur and investor in technology start-ups. He's an active consultant to industry and government.  He has founded several technology companies and served on countless technology company boards of directors. Trade Review" In today's tumultuous business environment, The Digital Playbook represents a no-nonsense guide to winning in a dynamic technology-driven world. The book is filled with practical advice and straight talk on what works and what doesn't work. The Digital Playbook is the instruction manual we all need to execute in order to be a successful digital company. It's a must read for every leader in your company, not just your technology leaders." John Marcante, Former Global CIO of Vanguard and Current US CIO-in-Residence at Deloitte "The Digital Playbook provides practical, pragmatic, and proven insights for business and technology leadership. The book is eminently readable and thoughtfully organized. A thought-provoking compilation of game-changing advice that I highly recommend as a must read for anyone involved in technology-related decision making in today's fast-paced business environment." Stephen Fugale, Former CIO, Villanova University & Cigna Property & Casualty, CEO of Bernova "The Digital Playbook's timely and timeless unconventional wisdom uniquely readies c-suites with the uncommon candor, courage and clarity the tech-driven business world requires. It stands apart in delivering the candid insights, practical guidance and due warnings leaders need to accelerate digital strategy, forge lasting competitive edge and drive lasting value. The Digital Playbook cuts through corporate stagecraft and consultant double-speak to deliver ten candid strategic technology lessons every c-suite needs to thrive." Noah Barsky, Professor, Villanova University "The Digital Playbook is a valuable resource for understanding the role that technology plays in business strategy, business models, and business processes. Steve provides a comprehensive overview of the various technologies that can impact these areas and offers insights on how to identify and track these technologies in order to leverage them for competitive advantage. The emphasis on the importance of "matching" technologies with business processes, business models, and strategies is particularly noteworthy, as is the focus on prototyping to measure the impact of these technologies. Overall, this book is a must-read for anyone looking to stay current on the latest technologies and how they can drive business success." Niraj Patel, Chief Information Officer at Greystone & Co. & Former CIO at GMAC " Infused with hard-won wisdom, this brilliant book is an invitation for leaders to accelerate achievement. The Digital Playbook is a gift to leaders in every industry. Steve Andriole has written a must-read primer for anyone considering digital endeavors. Read this book -- and learn from one of the best. Steve is a unique and celebrated voice in strategic technology, innovation and entrepreneurship. The book is a remarkably practical, accessible, and applicable text well told by a writer who deftly blends evidence and action. The Digital Playbook is an investment which will reap near- and long-term rewards. And it's delightful!" David Henkin, Chief Innovation Officer, Vertex Inc. (VERX, Nasdaq) "The Digital Playbook should be required reading for any leader with a title that starts with C, for any size organization. I wish I could send this book to every CEO, CFO, COO, Chairman or government Secretary that I've ever worked with as a CIO. The lesson for leaders here is that Business IS Technology now, with the goals to create competitive advantage. The magic starts with being able to clearly articulate “what problem are we trying to solve?” I've been asking leaders this question for literally decades when presented with “we should buy this software” from a CEO or CFO. Steve's book does such a great job communicating why this is the question, and then understanding how to proceed, starting with business processes. This book will be on my C-Level holiday gift list for a long time." Aaron Weis, Chief Information Officer at Department of the Navy "The Digital Playbook is an enlightening reminder that strategic technology and business are completely intertwined and impact all industries. By following this guide, business leaders will be ahead of the curve. They will save time and money while generating competitive advantage, all of which are crucial to building and sustaining a successful business. Dr. Andriole's expertise is critical." Danielle McIntee, Senior Associate in Institutional Equity Sales at Raymond JamesTable of Contents Technology Trends: Where's IT All Going & Why IT Matters Innovation Traps to Avoid on the Way to Getting IT Right Why Digital Transformation is a Right & a Privilege Why AI & Machine Learning is Forever Cybersecurity & Privacy How the “Right” Management Delivers Results The Imperative of Technology Policy Some Good, Bad & Ugly Cases What IT All Means

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Book SynopsisPatrick Forsyth runs Touchstone Training & Consultancy and specializes in marketing, sales and communications skills. He is based in Essex, UK. He is the author of more than fifty successful business books, translated into 17 languages, including Successful Time Management, also published in the Kogan Page Creating Success series. He writes regularly for a number of business journals, and for Writing Magazine.Table of Contents Chapter - 00: Introduction – Pitfalls and opportunities; Chapter - 01: What makes good business writing?; Chapter - 02: Creating a good report; Chapter - 03: Preparing to write; Chapter - 04: The power of language; Chapter - 05: Making numbers clear; Chapter - 06: Making proposals persuasive; Chapter - 07: The contribution of layout and presentation

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Book SynopsisFiona Talbot is an internationally acclaimed business writing author. She works in the UK and internationally, training and advising on how to deliver premier written corporate communication for both native and non-native English speakers in today's digital, global economy. She has featured in major publications such as The Sunday Times, The Irish Times, The Press Association, Accounting Technician and Personnel Management. She is also the author of Improve Your Global Business English, Make an Impact with Your Written English, and Executive Writing Skills for Managers, all published by Kogan Page. Fiona Talbot is based in Chester, UK.Trade Review"The book helpfully emphasises that effective writing today isn't just about clarity and conciseness, essential as these are. Today's digital-savvy workforce (and customer base) both expect a great reader experience too. The wide-reaching tips are invaluable, as the author says, 'from entry level to CEO'!" * Fabian Schneider, Managing Director, W.Ulrich GmbH, Germany *"We today are living in 'the attention economy', whether it be with your own teammates in companies, whether it be with your customers, your consumers or even your family. Having the ability to write with clarity in a compelling way that puts across your point of view and adds value to a piece of communication, is incredibly difficult. So to be equipped with the right tools to help people be more succinct and impactful is hugely important in today's world. This book goes a long way in contributing towards that." * Richard Lawrence, Founder, Innovatr, South Africa *"As a build from Fiona's previous books, this one deep dives into subjects that are highly relevant when we consider the impact of our written communication today and for the future. I love the references to 'power words' which bring our messaging to life, along with the reminder of 'staying authentic', 'build your own brand' and 'show your inner marketer!' There is something for everyone in this book, from early to experienced career, and it's all incredibly relevant within a global organisation." * Julie Brookfield, Head of People, GBG PLC, UK *Table of Contents Chapter - 00: Introduction; Chapter - 01: Business writing today; Chapter - 02: Why are you writing?; Chapter - 03: It’s crucial to connect at every stage of your career; Chapter - 04: Quality matters; Chapter - 05: Telling your story through social media; Chapter - 06: Standard or variant English – and changing punctuation and grammar; Chapter - 07: Writing globally ? Or in multinational teams?; Chapter - 08: Email and instant messaging; Chapter - 09: Practical conventions and common confusions; Chapter - 10: Look to the future; Chapter - 11: Conclusion: what will you do differently – and better?;

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Book SynopsisLisa Riemers is an independent communications consultant and accessibility advocate who helps clients connect their people and tell their stories. Based in London, UK Lisa advises large and complex organisations including world-leading universities, charities, insurers, business-to-business (B2B) companies and the UK government.Matisse Hamel-Nelis is an award-winning communications and digital accessibility consultant and a PR professor at Durham College. Based in Toronto, Canada, she also founded and hosts the PR & Lattes podcast and is the past Chair of the Diversity, Equity, and Inclusion (DEI) Committee for the International Association of Business Communicators (IABC).

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Book SynopsisLeading a team just got easierWe live in a world of teams made up of all kinds of people. We see this every day on TV, in newspapers and on the web - it might news about a winning sports team, a company''s leadership team who have succeeded in buying another company or it might be a about a group of homeowners who have won a battle against a big developer. This book is aimed at helping all of us no matter what kinds of teams we might need to lead - it might be a group of people running a country, playing a sport for university, organizing a Church fete, leading a start-up company, or managing a global multinational group. All such teams have leaders, who are those individuals given the task of ensuring that their team works well together to achieve whatever goals and objectives are required. Very few if any of us will spend our entire lives without at some point leading other people even if only for a short time and in many cases we often lead others without havin

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Book SynopsisTap into the wisdom of experts to learn what every engineering manager should know. With 97 short and extremely useful tips for engineering managers, you'll discover new approaches to old problems, pick up road-tested best practices, and hone your management skills through sound advice

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Book SynopsisHow do men interested in gender equality become ‘change makers’ and lead their organisation towards inclusion? Directly addressing men, this innovative book reveals how they can be centrally involved in creating gender-inclusive cultures in their organisations. Using cutting-edge research, it suggests practical actions for men as leaders and managers to implement in order to make real changes . Ideal for the time-poor professional, it is essential reading for all men who want to make a difference but don’t know where to start.Table of ContentsPreface 1. The Path of the Change Maker 2. Visioning 3. Enabling 4. Modelling 5. Forging Your Path as a Change Maker

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