Description

Book Synopsis


Table of Contents
Table of Contents
  1. Appreciate Why Customer Service Matters
PART I: L=LITTLE THINGS
  1. Use Behaviors That Engage Your Customers
  2. Listen to Your Customer ( a Big "little thing")
  3. Use the Telephone Correctly for Good Service
  4. Use Friendly Web Sites and Electronic Communication
PART II=INSIGHT
  1. Recognize and Deal with Customer Turnoffs
  2. Insight into Emerging Trends in Customer Service
PART III=FEEDBACK
  1. Get Customer Feedback
  2. Recover the Potentially Lost Customer
PART IV=EXPECTATIONS
  1. Exceed Expectations with Value
  2. Exceed Expectations with Information
  3. Exceed Expectations with Convenience and Timing
PART V=LIVING LIFE AND LEADING OTHERS
  1. Influencing Others to Give Great Service

Customer Service

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Order before 4pm today for delivery by Thu 18 Dec 2025.

A Paperback by Paul R. Timm

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    View other formats and editions of Customer Service by Paul R. Timm

    Publisher: Pearson Education
    Publication Date: 7/12/2013 12:00:00 AM
    ISBN13: 9780133056259, 978-0133056259
    ISBN10: 0133056252
    Also in:
    Business communication, etiquette and presentation

    Description

    Book Synopsis


    Table of Contents
    Table of Contents
    1. Appreciate Why Customer Service Matters
    PART I: L=LITTLE THINGS
    1. Use Behaviors That Engage Your Customers
    2. Listen to Your Customer ( a Big "little thing")
    3. Use the Telephone Correctly for Good Service
    4. Use Friendly Web Sites and Electronic Communication
    PART II=INSIGHT
    1. Recognize and Deal with Customer Turnoffs
    2. Insight into Emerging Trends in Customer Service
    PART III=FEEDBACK
    1. Get Customer Feedback
    2. Recover the Potentially Lost Customer
    PART IV=EXPECTATIONS
    1. Exceed Expectations with Value
    2. Exceed Expectations with Information
    3. Exceed Expectations with Convenience and Timing
    PART V=LIVING LIFE AND LEADING OTHERS
    1. Influencing Others to Give Great Service

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