Description

Book Synopsis


Table of Contents
Table of Contents
  1. Appreciate Why Customer Service Matters
PART I: L=LITTLE THINGS
  1. Use Behaviors That Engage Your Customers
  2. Listen to Your Customer ( a Big "little thing")
  3. Use the Telephone Correctly for Good Service
  4. Use Friendly Web Sites and Electronic Communication
PART II=INSIGHT
  1. Recognize and Deal with Customer Turnoffs
  2. Insight into Emerging Trends in Customer Service
PART III=FEEDBACK
  1. Get Customer Feedback
  2. Recover the Potentially Lost Customer
PART IV=EXPECTATIONS
  1. Exceed Expectations with Value
  2. Exceed Expectations with Information
  3. Exceed Expectations with Convenience and Timing
PART V=LIVING LIFE AND LEADING OTHERS
  1. Influencing Others to Give Great Service

Customer Service

    Product form

    A Paperback by Paul R. Timm

    £999.99

    Includes FREE delivery

    Out of stock

      Trusted by thousands of customers. See 2,385+ Customer Reviews

      View other formats and editions of Customer Service by Paul R. Timm

      Book details

      Publisher Pearson Education
      Published 7 December 2013
      ISBN-13 9780133056259
      978-0133056259
      ISBN-10 0133056252
      Also in:
      Business, Finance & Law Business communication, etiquette and presentation

      Description

      Book Synopsis


      Table of Contents
      Table of Contents
      1. Appreciate Why Customer Service Matters
      PART I: L=LITTLE THINGS
      1. Use Behaviors That Engage Your Customers
      2. Listen to Your Customer ( a Big "little thing")
      3. Use the Telephone Correctly for Good Service
      4. Use Friendly Web Sites and Electronic Communication
      PART II=INSIGHT
      1. Recognize and Deal with Customer Turnoffs
      2. Insight into Emerging Trends in Customer Service
      PART III=FEEDBACK
      1. Get Customer Feedback
      2. Recover the Potentially Lost Customer
      PART IV=EXPECTATIONS
      1. Exceed Expectations with Value
      2. Exceed Expectations with Information
      3. Exceed Expectations with Convenience and Timing
      PART V=LIVING LIFE AND LEADING OTHERS
      1. Influencing Others to Give Great Service

      Recently viewed products

      © 2026 Book Curl

        • American Express
        • Apple Pay
        • Diners Club
        • Discover
        • Google Pay
        • Maestro
        • Mastercard
        • PayPal
        • Shop Pay
        • Union Pay
        • Visa

        Login

        Forgot your password?

        Don't have an account yet?
        Create account